The published time for check-in closure forms the basis of punctual take-off. Passengers must have completed check in at least 30 minutes before flight departure.  Past experience has shown that it is better to be at the airport about one hour before take-off of a scheduled flight.

If you are booked Wings class (our business class) you can rebook or cancel your flights at any time, free of charge. At all larger airports Wings Class passengers are offered a separate check-in and have access to Eurowings lounges as well as the Lufthansa business lounges. Every flight in Wings class is rewarded with double mileage on your Miles & More account. In addition you can look forward to really special service on board every Wings Class flight, and instead of the usual 20 Kg baggage allowance, you can take 30 Kg with you on your trip.

When you fly Eurowings economy class you do not need to miss out on friendly service. Good value for money makes Eurowings economy class a flight option with advantages.

The liability of every airline is laid down by law. Eurowings reimburses a maximum of € 27.35 per Kg.  For more exact details please read our Conditions of Carriage. If the value of your individual piece of baggage is more than our maximum liability, we strongly advise you to take out travel baggage insurance.

If an item of baggage is damaged it is very important that you go to the Lost and Found Office at the arrival airport to report this. If you do not discover the damage until you are at home, it is essential that you put this in writing to us immediately. Please call our service number +49 (0)180 - 387 69 46 and our staff will give you the correct address for the relevant office.

An immediate report of damage in writing serves as proof that the damage occurred while travelling with Eurowings. Legally you have 7 days after an international flight in which to report the damage, and 3 months in the case of a German domestic flight. After this period we accept no liability. However, if you do not report the damage to us immediately, but within the legally binding period, we also need proof that the damage occurred at Eurowings. Please read our Conditions of Carriage for more about this.

Your baggage allowance is a maximum of two items of baggage; if you are booked in business class 30 Kg; if booked in economy class 20 Kg

You may take one piece of hand luggage per person in the cabin. The limit for each item is 8 Kg, and it must fit into the overhead compartment or under the seat. It must not exceed the following dimensions: 55cm x 40cm x 20cm.

We will happily take your bicycle on your flight. Please let us know at least 48 hours before departure if you want to rake a bicycle with you. The transportation costs are € 26 on charter flights. On scheduled flights bicycles count as excess baggage and cost € 4 per Kg once you exceed your 20 kg allowance.

We will transport your golfing equipment free of charge as long as the weight does not exceed 20 Kg all in all. For every Kg of excess baggage we charge € 4.

Children under the age of 2 fly on both German domestic and charter routes free of charge.

Children from 2- 12 years receive a 33% or 50% reduction on German domestic routes, depending on the fare applicable.

On European routes children between the ages of 2 and 12 receive a 33% reduction from the applicable fare.

The free allowance for baby luggage is 20 kg (including buggy) and you do not need to inform us of this in advance. Pushchairs are carried free of charge. However, you should inform us in advance if you have a pram which is very bulky and not foldable. Please contact our call centre.

Unfortunately buggies cannot be borrowed for use on Eurowings flights.

Normally the unaccompanied minor service is offered for children from 5 to 11 years old, but can be extended to 12 to 17 year-olds if requested by relatives.

At the time of booking the request to accept an unaccompanied child for a flight has to be made to our call centre. The request is then eventually either confirmed or rejected. A rejection can occur if the maximum number of unaccompanied children allowed on board a certain type of aircraft has already been reached. The most important part of the booking is the contact information for the person accompanying the child to the departure airport (name, address, telephone number) as well as the person collecting the child at the arrival airport.

At check-in a form has to be completed, once again giving the details (name, address and telephone) of the person accompanying the child to departure as well as the person collecting on arrival. The member of ground staff responsible for the child will only hand the child over to the person (or persons) on the form, and only when suitable identification has been shown.
 

On scheduled flights the fee is € 34 (for German domestic and European flights).

No. We escort unaccompanied children on our entire flight network.

We do offer youth and student fares on selected routes. You can obtain more information from your local travel agent.

We do have special rates for Senior Citizens on selected routes and tariffs. You can get more information about this from your travel agent.