Contact

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Our call centre is there for you every day from 0.00 a.m. – 12.00 midnight (CET)*.

Call us at: +44 (0) 330 365 1918 

*Calls to 03 numbers cost the same as calling 01 and 02 numbers and count towards inclusive allowances on landline and mobile packages. From abroad, calls to 03 numbers are charged at the prevailing international rate.

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International service numbers

  • Albania

    +44(0)871 702 9974*
  • Austria

    0820 900 144*
  • Belgium

    0702-74900*
  • Bosnia-Herzegovina

    +44(0)871 702 9976*
  • Bulgaria

    +359 249 17413*
  • Canada

    +1 613 800 7556*
  • Catalonia

    +34 900 804912*
  • Croatia

    0601 90195*
  • Cuba (service number in Venezuela)

    +58 212 710 2135*
  • Cyprus

    + 44(0)871 221 0075*
  • Czech Republic

    +42 0228 881 350*
  • Denmark

    +44 871 423 2398*
  • Dominican Republic

    +1 829 954 8312*
  • Dubai

    800035703984*
  • France

    0892 390158*
  • Germany

    +49(0)180 6 320 320*
  • Greece

    + 44(0)871 221 0075*
  • Hungary

    0691 999 500*
  • Iceland

    +44(0)871 702 9978*
  • Ireland

    +44(0)871 702 9979*
  • Israel

    +972 376 307 23*
  • Italy

    199 257 013*
  • Kosovo

    +44(0)871 702 9980*
  • Luxembourg

    900 44008*
  • Macedonia

    +44(0)871 702 9981*
  • Mauritius

    +230 58 69 0010*
  • Morocco

    +44 871 894 3395*
  • Netherlands

    0900 0401212*
  • Norway

    +47 800 69125*
  • Poland

    703 403044*
  • Portugal

    707 780 033*
  • Romania

    0903 760 101*
  • Russia

    +44(0)871 702 9983*
  • Serbia

    +44(0)871 702 9984*
  • Spain

    +34 900 838 113*
  • Sweden

    0770 930 733*
  • Switzerland

    0900 000 407*
  • Thailand

    +66 180 001 1160*
  • Tunisia

    +44 871 894 3390*
  • Turkey

    +44(0)871 702 9985*
  • USA

    1 845 709 8332*

  • * Please see the list below for the rates charged for each number.

 Important:

Please note that these numbers can only be reached from the country in question by landline and mobile phones.

Overview of phone charges

Albania

The international rates of your phone service provider apply.

Austria

€0.20/min., mobile phone rates may vary.

Belgium

€0.15/min., mobile phone rates may vary.

Bosnia and Herzegovina

The international rates of your phone service provider apply.

Bulgaria

The international rates of your phone service provider apply.

Canada

The local rates of your phone service provider apply.

Catalonia

Free

Croatia

HRK 1.13/min, mobile phone rates may vary.

Cuba (service number in Venezuela)

The local rates of your phone service provider apply.

Cyprus

€0.25/min. (landline), €1.55/min. (mobile rate)

Czech Republic

The local rates of your phone service provider apply.

Denmark

The international rates of your phone service provider apply.

Dominican Republic

The local rates of your phone service provider apply.

Dubai

Free in United Arab Emirates.

France

€0.34/min., mobile phone rates may vary.

Germany

€0.20/min. from any landline phone – mobile phone rates may vary.

Greece

€0.25/min. (landline), €1.55/min. (mobile rate)

Hungary

HUF 109/min., mobile phone rates may vary.

Iceland

The international rates of your phone service provider apply.

Ireland

The international rates of your phone service provider apply.

Israel

The international rates of your phone service provider apply.

Italy

€0.12/min., mobile phone rates may vary.

Kosovo

The international rates of your phone service provider apply.

Luxembourg

€0.40/min., mobile phone rates may vary.

Macedonia

The international rates of your phone service provider apply.

Marokko

The international rates of your phone service provider apply.

Netherlands

€0.03/min., mobile phone rates may vary.

Norway

The local rates of your phone service provider apply.

Poland

PLN 2.56/min., mobile phone rates may vary.

Portugal

€0.10/min., mobile rate: €0.25/min.

Romania

€0.63/min., mobile phone rates may vary.

Russia

The international rates of your phone service provider apply.

Serbia

The international rates of your phone service provider apply.

Spain

Free in Spain

Sweden

SEK 1/min., mobile rate: SEK 2.50/min.

Switzerland

CHF0.63/min., mobile phone rates may vary.

Thailand

The local rates of your phone service provider apply.

Tunisia

The international rates of your phone service provider apply.

Turkey

The international rates of your phone service provider apply.

USA

The international rates of your phone service provider apply.

Type of service

Description

Short and medium-haul route

(Charges per person and flight segment)

Long-haul route

(Charges per person and flight segment)
 

Service for disabled passengers

   
BLND Boarding and disembarking assistance for visually impaired passengers no charge no charge
DEAF Boarding and disembarking assistance for deaf passengers and sign language users no charge no charge
WCHR Assistance for passengers with impaired mobility on airport apron no charge no charge
WCHS Assistance for passengers with impaired mobility on aircraft steps no charge no charge
WCHC Carrying passengers with impaired mobility to seat on aircraft no charge no charge
WCMP Transport of manually operated wheelchair no charge no charge
WCBD Transport of a motorised wheelchair operating on dry batteries no charge no charge
Assistance dog Transport of a assistance dog no charge no charge
       
 

Carriage of baggage

   
BAG Reduced baggage surcharge for a maximum of one item of checked luggage €15 / £12 / CHF 16 / $17 / CZK 406 / SEK 139 / NOK 142 / PLN 64 / HUF 4,705 €30 / £24 / CHF 33 / $34 / CZK 812 / SEK 278 / NOK 284 / PLN 128 / HUF 9,409 / AED 135 / THB 1,400
BAG (BM) Baggage surcharge for a maximum of one item of checked luggage €30 / £24 / CHF 33 / $34 / CZK 812 / SEK 278 / NOK 284 / PLN 128 / HUF 9,409 €60 / £47 / CHF 65 / $67 / CZK 1,624 / SEK 555 / NOK 568 / PLN 255 / HUF 18,819 HUF / AED 271 / THB 2,700
BAG 2 - 5 Baggage surcharge per additional item of checked luggage €75 / £59 / CHF 82 / $84 / CZK 2,030 / SEK 694 / NOK 703 / PLN 319 / HUF 23,523 €150 / £118 / CHF 164 / $168 / CZK 4,060 / SEK 1,389 / NOK 1,419 / PLN 638 / HUF 47,047 / AED 677 / THB 6,600
XBA/XMA Excess luggage surcharge for the first item of luggage of up to 9 kg of excess weight €50 / £39 / CHF 55 / $56 / CZK 1,353 / SEK 463 / NOK 473 / PLN 213 / HUF 15,682 €100 / £79 / CHF 109 / $112 / CZK 2,706 / SEK 926 / NOK 946 / PLN 425 / HUF 31,365 / AED 452 / THB 4,400
XBB-XBE/MBXME Excess luggage surcharge for additional items of excess luggage of up to 9 kg of excess weight €50 / £39 / CHF 55 / $56 / CZK 1,353 / SEK 463 / NOK 473 / PLN 213 / HUF 15,682 €100 / £79 / CHF 109 / $112 / CZK 2,706 / SEK 926 / NOK 946 / PLN 425 / HUF 31,365 / AED 452 / THB 4,400
SKI Transport of ski equipment weighing up to max. 30 kg (skis/snowboards – max. 3 pairs/boards per person) incl. accessories such as sticks and ski/snowboarding boots (depending on availability) no charge no charge
WEAP Transport of sports weapons per item (incl. ammunition) €50 / £39 / CHF 55 / $56 / CZK 1,353 / SEK 463 / NOK 473 / PLN 213 / HUF 15,682 not available
GOLF Transport of golf equipment per set €50 / £39 / CHF 55 / $56 / CZK 1,353 / SEK 463 / NOK 473 / PLN 213 / HUF 15,682 €100 / £79 / CHF 109 / $112 / CZK 2,706 / SEK 926 / NOK 946 / PLN 425 / HUF 31,365 / AED 452 / THB 4,400
BIKE Transport of bicycle (packed securely for transport) per bike
Packing material is not provided by us (depending on availability)
€50 / £39 / CHF 55 / $56 / CZK 1,353 / SEK 463 / NOK 473 / PLN 213 / HUF 15,682 €100 / £79 / CHF 109 / $112 / CZK 2,706 / SEK 926 / NOK 946 / PLN 425 / HUF 31,365 / AED 452 / THB 4,400
SPEQ Transport of the following specialised equipment: bodyboard, surfboard, sailboard/hang-glider, diving equipment (depending on availability) €50 / £39 / CHF 55 / $56 / CZK 1,353 / SEK 463 / NOK 473 / PLN 213 / HUF 15,682 €100 / £79 / CHF 109 / $112 / CZK 2,706 / SEK 926 / NOK 946 / PLN 425 / HUF 31,365 / AED 452 / THB 4,400
 

 Please note:

If your booking consists of an etix® ticket number and/or a Eurowings flight booked via one of our partner airlines or at a travel agency, luggage rules may vary. Please contact the relevant airline or travel agency for more information.
   
       
 

Specific services

   
ADD Service surcharge levied on a booking or booking change (flight date) in line with Article 5.2.3 of the GCC, as booked via the call centre, at our airport sales desk or through a commercial agent €20 / £16 / CHF 22 / $22 / CZK 541 / SEK 185 / NOK 189 / PLN 85 / HUF 6,273 (per booking, not per person and per journey) €20 / £16 / CHF 22 / $22 / CZK 541 / SEK 185 / NOK 189 / PLN 85 / HUF 6,273 / AED 90 / THB 900 plus difference in current flight price
RBK Charge for a change to the flight date up to 30 minutes before departure €65 / £51 / CHF 71 / $73 / CZK 1,759 / SEK 602 / NOK 615 / PLN 276 / HUF 20,387 plus difference in current flight price €90 / £71 / CHF 98 / $101 / CZK 2,436 / SEK 833 / NOK 851 / PLN 383 / HUF 28,228 / AED 406 / THB 4,000 plus difference in current flight price
NC1 Change of name per person and per booking €65 / £51 / CHF 71 / $73 / CZK 1,759 / SEK 602 / NOK 615 / PLN 276 / HUF 20,387 plus difference in current flight price €120 / £94 / CHF 131 / $134 / CZK 3,248 / SEK 1,111 / NOK 1,135 / PLN 510 / HUF 37,637 / AED 542 / THB 5,300 plus difference in current flight price
PETC Transport of pets up to 8 kg in an appropriate container (Containers for transporting pets are not provided by us) €40 / £31 / CHF 44 / $45 / CZK 1,083 / SEK 370 / NOK 378 / PLN 170 / HUF 12,546 (no additional charge for assistance dogs) not available (assistance dogs available, no charge)
TAFR Surcharge per payment by credit card or Paypal (e.g. in the case of adding luggage or purchasing flight vouchers) 2% of the payment amount (for domestic German flights plus VAT) 2% of the payment amount
TAFG Surcharge for payments by credit card for group bookings per person and leg 2% of the payment amount (for domestic German flights plus VAT) 2% of the payment amount
INF Service charge per leg for children up to 2 years of age €15 / £12 / CHF 16 / $17 / CZK 406 / SEK 139 / NOK 142 / PLN 64 / HUF 4,705 €75 / £59 / CHF 82 / $84 / CZK 2,030 / SEK 694 / NOK 709 / PLN 319 / HUF 23,523 / AED 339 / THB 3,300
UM Supervision of children between 5 and 11 travelling alone (unaccompanied minor service in accordance with Article 21) only within Germany and on flights from Germany to Zurich and Vienna €50 / £39 / CHF 55 / $56 / CZK 1,353 / SEK 463 / NOK 473 / PLN 213 / HUF 15,682 not available
Pushchairs Transport of pushchairs on airport apron, on aircraft steps, in the airport no charge no charge
SEF Seat reservation – standard (Middle seat) €8 / £6 / CHF 9 / $9 / CZK 217 / SEK 74 / NOK 76 / PLN 34 / HUF 2,509 €10 / £8 / CHF 11 / $11 / CZK 271 / SEK 93 / NOK 95 / PLN 43 / HUF 3.136 / AED 45 / THB 500
SEF Seat reservation – standard (Aisle or window) €12 / £9 / CHF 13 / $13 / CZK 325 / SEK 111 / NOK 114 / PLN 51 / HUF 3,764 €20 / £16 / CHF 22 / $22 / CZK 541 / SEK 185 / NOK 189 / PLN 85 / HUF 6,273 / AED 90 / THB 900
SEF Seat reservation with more legroom (in BASIC fare) €20 / £16 / CHF 22 / $22 / CZK 541 / SEK 185 / NOK 189 / PLN 85 / HUF 6,273
(including snack & drink)
€90 / £71 / CHF 98 / $101 / CZK 2.436 / SEK 833 / NOK 851 / PLN 383 / HUF 28.228 / AED 406 / THB 4.000
SEF Seat reservation with more legroom (in SMART fare) no charge
(including snack & drink)
€50 / £39 / CHF 55 / $56 / CZK 1,353 / SEK 463 / NOK 473 / PLN 213 / HUF 15,682 / AED 226 / THB 2,200
  Extra seat: empty middle seat (valid for the transport of musical instruments larger than a guitar) Extra ticket (same price as existing ticket if booked by midnight on the same day; otherwise the flight fare on the day the private seat is booked) Extra ticket (same price as existing ticket if booked by midnight on the same day; otherwise the flight fare on the day the private seat is booked)
       
 

Other charges

   
CBF Flat-rate compensation per returned direct debit €7.65 / £6 / CHF 8 / $9 / CZK 207 / SEK 71 / NOK 72 / PLN 33 / HUF 2,399 €7,65 / £6 / CHF 8 / $9 / CZK 207 / SEK 71 / NOK 72 / PLN 33 / HUF 2.399 / AED 35 / THB 400
CXL/RBK
flex
Charge-incurring booking change and cancellation in fares with the Flex option in line with Article 19.4.3 €75 / £59 / CHF 82 / $84 / CZK 2,030 / SEK 694 / NOK 709 / PLN 319 / HUF 23,523 €90 / £71 / CHF 98 / $101 / CZK 2,436 / SEK 833 / NOK 851 / PLN 383 / HUF 28,228 / AED 406 / THB 4,000

ERRORS & OMISSIONS EXCEPTED.

For further information please consult our General Conditions of Carriage.

Our fares at a glance

   

BASIC

Our budget fare

SMART

Our standard fare

BEST

Our comfort fare
  Collect miles - Boomerang Club or Miles & More
          Increased mileage credit, including HON Circle miles
  Snack & drink From €6       À la carte catering
  1 bag up to 23 kg €15
if booked online
       
  2nd bag up to 23 kg €75
if booked online
€75
if booked online
   
  Preferred seating
(Middle Seat)
€8       Throughout the 
Airbus fleet in rows 1-3
  Preferred seating
(Aisle or window)
€12       Throughout the 
Airbus fleet in rows 1-3
  Seat with more legroom
Snack & drink included
€20
where available
Where available
  Throughout the 
Airbus fleet
  Adjacent seat free            
  Lounge access Lounge access at select airports for HON and SEN Lounge access at select airports for HON, SEN and FTL
Lounge access at select airports
  Reserved
hand luggage compartment
           
  Priority check-in
and boarding
           
  Access to security fast lane           At select airports
  Booking changes Surcharge Free with Flex option * Free with Flex option *
  Cancellation     Free with Flex option * Free with Flex option *
  Extras
Special luggage and sport equipment
Surcharge **
(price depends on service)
Surcharge **
(price depends on service)
Surcharge **
(price depends on service)
   

BASIC

Our budget fare

SMART

Our standard fare

BEST

Our Premium fare
  Collect miles - Boomerang Club or Miles & More
        Mileage credit, including HON Circle miles
  SMART-Meals     One warm and one cold meal incl.     À la carte catering
  Sky-Meals
(Six meals to chose from)
Sky-Meal from €7,90
  Can be added to SMART-Meals     À la carte catering
  À la carte catering            
  1 bag up to 23 kg €30
if booked online
       
  2nd bag up to 23 kg €150
if booked online
€150
if booked online
   
  Preferred seating
(Middle seat)
€10       Throughout the 
Airbus fleet in rows 1-3
  Preferred seating
(Aisle or window)
€20       Throughout the 
Airbus fleet in rows 1-3
  Seat with more legroom
€90
where available
€50
where available
   
  Premium seating in the exclusive area        
  More legroom and a comfortably adjustable backrest included        
  Lounge access   Lounge access at select airports for HON, SEN and FTL
Lounge access at select airports
  Reserved
hand luggage compartment

 
       
  Priority check-in
and boarding
         
  Access to security fast lane         At select airports
  Booking changes Surcharge Free with Flex option * Free with Flex option *
  Cancellation
 
Free with Flex option * Free with Flex option *
  Extras
Special luggage and sport equipment
Surcharge **
(price depends on service)
Surcharge **
(price depends on service)
Surcharge **
(price depends on service)

 
In-flight entertainment
Wings Entertain
€9,90 
(payment on board)
€9,90
(payment on board)
 
  WiFi on board 
Wings Connect
Surcharge
(price depends on service,
payment on board)
Surcharge
(price depends on service,
payment on board)
Surcharge
(price depends on service,
payment on board)

     Included           
 
     Cannot be added

* Can be added for a surcharge; free booking changes and cancellation possible until the end of the departure date
** Where available

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etix® is an electronic ticket that replaces paper tickets. It has a 13-digit number in addition to your booking code. You receive this etix® ticket number under certain circumstances, for example if you book through the Lufthansa website or a travel agent. It is saved for you in the etix® database. When you present your etix® ticket number and a photo ID, you will receive your boarding pass.

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The connection between ${originairport} and ${destinationairport} is carried out by our partner, Condor. You can book your flight directly with Condor. Would you like to be automatically redirected to Condor?

When flying from, to or over certain countries* airlines are required by law to collect certain data through the Advance Passenger Information System (APIS) and to forward it to the authorities of those countries prior to the flight.

The following information is required:

  • Title
  • First name and surname
  • Date and country of birth
  • Gender
  • Nationality
  • Passport information
     

Additional APIS information is required for entry into the USA:

  • Destination airport
  • Destination street
  • Destination city
  • Destination state

Passengers who book online can enter this information immediately after completing their booking. Any missing information can be added later by going to 'My Eurowings'.

To avoid unnecessary delays at the check-in counter, we recommend that you submit the APIS information as early as possible using our online form.

Please note that you may not be permitted to travel if the information is not complete.

* United Kingdom, United States of America, Mauritius, Dominican Republic, Thailand, United Arab Emirates, Cuba

Travelling with children

We can only transport children under the age of 12 at the time of travel if they travel with a responsible companion who has reached majority. Children and the accompanying adult must belong to the same booking (with the same booking number). If this is not the case, please contact our call centre no later than 3 days before departure.

In event that the accompanying adult is not a parent or legal guardian, we will need written permission from a parent or a legal guardian. Please use the form provided for this purpose. Without this written permission, we regret that we will have to refuse carriage.
On direct flights within Germany, childen ages 5 through 11 may travel with Eurowings without an accompanying adult (unaccompanied minors). Our child-friendly staff will care for your child and ensure that he or she reaches the destination airport safely.

Infants under the age of 2 are not entitled to a seat. Instead, they are transported on the lap of an adult and secured with a seatbelt (loop belt).

Alternatively, we offer transport in a child safety seat in a separate seat. Bookings may only be made through the call centre or at one of our airport counters. Online booking is excluded.

More information about travelling with children.

  Important: the valid age is that on the date of the last flight in the booking.  

Travelling with infants

We can only transport children under the age of 12 at the time of travel if they travel with a responsible companion who has reached majority. Children and the accompanying adult must belong to the same booking (with the same booking number). If this is not the case, please contact our call centre no later than 3 days before departure.

In event that the accompanying adult is not a parent or legal guardian, we will need written permission from a parent or a legal guardian. Please use the form provided for this purpose. Without this written permission, we regret that we will have to refuse carriage.
On direct flights within Germany, childen ages 5 through 11 may travel with Eurowings without an accompanying adult (unaccompanied minors). Our child-friendly staff will care for your child and ensure that he or she reaches the destination airport safely.

Infants under the age of 2 are not entitled to a seat. Instead, they are transported on the lap of an adult and secured with a seatbelt (loop belt).

Alternatively, we offer transport in a child safety seat in a separate seat. Bookings may only be made through the call centre or at one of our airport counter. Online booking is excluded.

More information about travelling with children.

  Important: the valid age is that on the date of the last flight in the booking.

Partner Airlines

Airline Airline code Website Baggage policy
Lufthansa LH www.lufthansa.com click here
Germanwings 4U www.eurowings.com click here
SWISS LX www.swiss.com click here
Austrian Airlines OS www.austrian.com click here
Brussels Airlines SN www.brusselsairlines.com click here
Condor DE www.condor.com click here
United Airlines UA www.united.com click here
Air Canada AC www.aircanada.com click here
All Nippon Airways NH www.anaskyweb.com click here

Long-haul routes include Miami, Boston, Mauritius, Bangkok, Cancun, Phuket, Dubai, Varadero, Punta Cana und Puerto Plata.