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Travelling with children

The most frequently asked questions Travelling with children

  • Unfortunately, flight awards may not be booked for unaccompanied children with Eurowings.

  • In addition to the booking number or etix® ticket number, all travellers including infants, children and adolescents require ID.

    As of 26 June 2012, every child with German nationality, regardless of age, requires their own travel document to travel abroad. Joint passports for parents and children are no longer recognised. The new regulation also applies for travel within the EU and the Schengen area.

    Children under 12

    As described here, children under 12 are normally required to travel with a responsible adult. If a child travels with an adult who does not have parental authority, written permission from the parent or an adult with parental authority is required. If such permission is not presented, the child will not be allowed to fly with us.

    The required declaration form can be downloaded here.

    Special regulations also apply for booking flights for children under 12.

    Further information on this topic can be found here.

    Foreign nationals

    For foreign nationals living in Germany, the regulations of their homeland and the entry regulations of the destination country apply.

    Special entry and exit regulations

    Special entry and exit regulations apply in certain countries, such as France, Spain, Italy, Portugal, Croatia, Romania and Israel, for children travelling alone. Each passenger is responsible for ensuring they comply with these regulations. We therefore recommend that you find out the relevant requirements from the responsible authorities in good time to ensure you have all the correct documentation for the flight.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • Flights can be booked for infants and children under 12 years in the same way as for adults via the "Booking" area.

    Click here to proceed to online booking.

    Please note that children under 12 years must be accompanied on the plane by an adult on the same booking (same booking number). If this is not the case, please contact our call centre at least three days before departure.

    Eurowings offers the following options for infant passengers (under two years):

    • Sitting in a booster seat in their own seat (this booking can be made via the call centre or at our airport counters, but not online or by mobile phone)
    • Secured with a loop belt on the lap of an adult.

    You can find out more about travelling with infants here.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.
    You can also book Eurowings flights for children and infants with one of our partner airlines or in a travel agency. For more information please contact the relevant airline or the travel agency.

  • For children under 12 years, the same luggage regulations apply as for adults. This applies even if children will not be sitting in their own seats.

    One of the following items may be carried and checked in as luggage per infant/child free of charge:

    • A pram
    • A pushchair
    • A booster seat
    • A carrycot

    It is not possible to take prams or buggies on board the aircraft. This also applies to “pocket buggies” in a hand-luggage format.

    Booster seats

    If your child is to sit on a booster seat in the cabin, this must first be examined at the check-in counter to ensure it is suitable for the flight. For this reason, web check-in is not available for passengers bringing a booster seat.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • Children aged 12 or older may fly alone. Children under 12 may only fly accompanied by a responsible adult. Children between the age of five and eleven may also travel accompanied by a sibling aged sixteen years or older. The child's companion must be able to assist the child at all times in the case of any unusual event. If the responsible adult does not have parental authority, we must be provided with the following written permission from an adult with parental authority.  

    Please note that special entry and exit conditions apply in some countries.

    Unaccompanied minor service

    On direct domestic flights and direct flights from Germany to Zurich or Vienna Eurowings offers an unaccompanied minor service (UM service) for children aged from five up to and including 11. Our friendly staff will not only ensure the well-being of your child during the flight, but will also make sure that your child arrives safely in the destination airport.

    Booking

    The UM service and the corresponding flight can be booked via the call centre or at a Eurowings airport counter, but unfortunately not online or via mobile phone. If your booking has an etix® ticket number, you can only book the UM service at the airport.

    Charges

    A charge will be applied per journey leg and per child. This must be paid with the booking payment.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • Children may use a booster seat, provided you have booked a separate seat for your child (bookings for children under the age of two can only be made via the call centre or at our airport counter).

    You can take your own booster seat on board. Neither Eurowings nor its partner airlines provide booster seats.

    Please note that you must check in at the airport counter if you intend to use a booster seat in the cabin. As a representative at the check-in counter will make sure the booster seat is suitable for your flight, online check-in and self-service check-in are not possible.

     

    If you would like to bring your own car seat or child restraint system on board, please make sure:

    • you register the child restraint device in time via our call centre, airport service counter or use our contact form,
    • you book a suitable seat in advance (not in the first row, not at the emergency exit row or in a row in front of or directly behind the emergency exit),
    • you are using an approved car seat/child restraint device (see below),
    • the device is in perfect working order,
    • you are familiar with using the device in an aircraft,
    • you will attach the device to the seat, and
    • you agree to check in the car seat or child restraint device as checked baggage if it doesn't appear in the list of approved devices below, if it's not in an acceptable working order or cannot be attached to the passenger seat.

    If a seat does not comply with requirements, our employees are authorised to prevent its use and to stow the seat in a separate location. In such cases, infants will be secured with a loop belt on the adult's lap. We regret that it will not be possible to refund the price paid for the separate seat.

    You will find more information about approved booster seats on our “Travelling with children” page.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • Infants with a booster seat and children over two years will have their own seat. Only infants under two years who sit on an adult's lap, secured with a loop-belt, will not have their own seat.

    More information about travelling with booster seats

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • No, only booster seats can be taken into the cabin.

    Please observe the following FAQ: Can booster seats be used on board the Eurowings plane?

    More information about pushchairs and other items of luggage can be found in the following FAQ:
    What are the luggage regulations for infants/children?

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • Unfortunately, premium flight tickets cannot be booked online for infants. Please contact the Miles & More service team for more information.

  • All kids up to 2 years of age are entitled for free of charge airport check-in regardless of the fare they purchased.

    All kids aged between 2 and 11 flying on Eurowings flights and whose flights have been purchased up to 31st March 2020 are also entitled to free of charge airport check-in regardless of the fare they purchased.

    All kids aged between 2 and 11 flying on Eurowings flights and whose flights have been purchased post 1st April 2020 might not have airport check-in included within their fare benefits.

    As a general rule, children holding BASIC bookings do not have this option included as their fare entitlement, while children holding any other fare have the option to check-in at the airport free of charge. For more details on fare entitlements please visit the following page.

    Do note that some categories of passengers (such as children travelling alone) do have the option to check-in at airport counter included free of charge regardless of the purchased fare. Check-out if your kid fall under one of the exceptions at this page.

Further information relating to the topic: Children

Frequently asked questions relating to the topic: Booking with children

  • Unfortunately, flight awards may not be booked for unaccompanied children with Eurowings.

  • Children aged 12 or older may fly alone. Children under 12 may only fly accompanied by a responsible adult. Children between the age of five and eleven may also travel accompanied by a sibling aged sixteen years or older. The child's companion must be able to assist the child at all times in the case of any unusual event. If the responsible adult does not have parental authority, we must be provided with the following written permission from an adult with parental authority.  

    Please note that special entry and exit conditions apply in some countries.

    Unaccompanied minor service

    On direct domestic flights and direct flights from Germany to Zurich or Vienna Eurowings offers an unaccompanied minor service (UM service) for children aged from five up to and including 11. Our friendly staff will not only ensure the well-being of your child during the flight, but will also make sure that your child arrives safely in the destination airport.

    Booking

    The UM service and the corresponding flight can be booked via the call centre or at a Eurowings airport counter, but unfortunately not online or via mobile phone. If your booking has an etix® ticket number, you can only book the UM service at the airport.

    Charges

    A charge will be applied per journey leg and per child. This must be paid with the booking payment.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • Flights can be booked for infants and children under 12 years in the same way as for adults via the "Booking" area.

    Click here to proceed to online booking.

    Please note that children under 12 years must be accompanied on the plane by an adult on the same booking (same booking number). If this is not the case, please contact our call centre at least three days before departure.

    Eurowings offers the following options for infant passengers (under two years):

    • Sitting in a booster seat in their own seat (this booking can be made via the call centre or at our airport counters, but not online or by mobile phone)
    • Secured with a loop belt on the lap of an adult.

    You can find out more about travelling with infants here.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.
    You can also book Eurowings flights for children and infants with one of our partner airlines or in a travel agency. For more information please contact the relevant airline or the travel agency.

  • Yes, if children under two years travel on an adult's lap, secured with a loop belt, a fixed service fee of €25 / £21/ CHF 27 / $28 / CZK 638 / SEK 264 / NOK 252 / PLN 108 / HUF 8,398 is applicable for each leg of the flight. An extra seat will not be provided.

    Children between the ages of two and 11 years (inclusive) and infants who sit in a booster seat in their own seat will receive a 20% discount on the flight price, but not on additional charges. As a rule, the child's age at the time of boarding the final flight of the booking applies.

    Exceptions:
    • Flights under 40 €*
    • Promotional tickets
    • Blind Booking flights
    • All BEST and BIZclass fares

    Please note that this offer only applies to new bookings made over the internet, via our call centre or at our airport counters.

    Discounts for children also apply to bookings made via our partner airlines and in travel agencies. More information on this can be obtained from the relevant airline or travel agency.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

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Frequently asked questions relating to the topic: Taking children on board

  • For children under 12 years, the same luggage regulations apply as for adults. This applies even if children will not be sitting in their own seats.

    One of the following items may be carried and checked in as luggage per infant/child free of charge:

    • A pram
    • A pushchair
    • A booster seat
    • A carrycot

    It is not possible to take prams or buggies on board the aircraft. This also applies to “pocket buggies” in a hand-luggage format.

    Booster seats

    If your child is to sit on a booster seat in the cabin, this must first be examined at the check-in counter to ensure it is suitable for the flight. For this reason, web check-in is not available for passengers bringing a booster seat.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • No, only booster seats can be taken into the cabin.

    Please observe the following FAQ: Can booster seats be used on board the Eurowings plane?

    More information about pushchairs and other items of luggage can be found in the following FAQ:
    What are the luggage regulations for infants/children?

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • Flights can be booked for infants and children under 12 years in the same way as for adults via the "Booking" area.

    Click here to proceed to online booking.

    Please note that children under 12 years must be accompanied on the plane by an adult on the same booking (same booking number). If this is not the case, please contact our call centre at least three days before departure.

    Eurowings offers the following options for infant passengers (under two years):

    • Sitting in a booster seat in their own seat (this booking can be made via the call centre or at our airport counters, but not online or by mobile phone)
    • Secured with a loop belt on the lap of an adult.

    You can find out more about travelling with infants here.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.
    You can also book Eurowings flights for children and infants with one of our partner airlines or in a travel agency. For more information please contact the relevant airline or the travel agency.

  • Children may use a booster seat, provided you have booked a separate seat for your child (bookings for children under the age of two can only be made via the call centre or at our airport counter).

    You can take your own booster seat on board. Neither Eurowings nor its partner airlines provide booster seats.

    Please note that you must check in at the airport counter if you intend to use a booster seat in the cabin. As a representative at the check-in counter will make sure the booster seat is suitable for your flight, online check-in and self-service check-in are not possible.

     

    If you would like to bring your own car seat or child restraint system on board, please make sure:

    • you register the child restraint device in time via our call centre, airport service counter or use our contact form,
    • you book a suitable seat in advance (not in the first row, not at the emergency exit row or in a row in front of or directly behind the emergency exit),
    • you are using an approved car seat/child restraint device (see below),
    • the device is in perfect working order,
    • you are familiar with using the device in an aircraft,
    • you will attach the device to the seat, and
    • you agree to check in the car seat or child restraint device as checked baggage if it doesn't appear in the list of approved devices below, if it's not in an acceptable working order or cannot be attached to the passenger seat.

    If a seat does not comply with requirements, our employees are authorised to prevent its use and to stow the seat in a separate location. In such cases, infants will be secured with a loop belt on the adult's lap. We regret that it will not be possible to refund the price paid for the separate seat.

    You will find more information about approved booster seats on our “Travelling with children” page.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

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We can only transport children under the age of 12 at the time of travel if they travel with a responsible companion who has reached majority. Children and the accompanying adult must belong to the same booking (with the same booking number). If this is not the case, please contact our call centre no later than 3 days before departure.

In event that the accompanying adult is not a parent or legal guardian, we will need written permission from a parent or a legal guardian. Please use the form provided for this purpose. Without this written permission, we regret that we will have to refuse carriage.
On direct flights within Germany, childen ages 5 through 11 may travel with Eurowings without an accompanying adult (unaccompanied minors). Our child-friendly staff will care for your child and ensure that he or she reaches the destination airport safely.

Infants under the age of 2 are not entitled to a seat. Instead, they are transported on the lap of an adult and secured with a seatbelt (loop belt).

Alternatively, we offer transport in a child safety seat in a separate seat. Bookings may only be made through the call centre or at one of our airport counters. Online booking is excluded.

More information about travelling with children.

 Important: the valid age is that on the date of the last flight in the booking.  

We can only transport children under the age of 12 at the time of travel if they travel with a responsible companion who has reached majority. Children and the accompanying adult must belong to the same booking (with the same booking number). If this is not the case, please contact our call centre no later than 3 days before departure.

In event that the accompanying adult is not a parent or legal guardian, we will need written permission from a parent or a legal guardian. Please use the form provided for this purpose. Without this written permission, we regret that we will have to refuse carriage.
On direct flights within Germany, childen ages 5 through 11 may travel with Eurowings without an accompanying adult (unaccompanied minors). Our child-friendly staff will care for your child and ensure that he or she reaches the destination airport safely.

Infants under the age of 2 are not entitled to a seat. Instead, they are transported on the lap of an adult and secured with a seatbelt (loop belt).

Alternatively, we offer transport in a child safety seat in a separate seat. Bookings may only be made through the call centre or at one of our airport counter. Online booking is excluded.

More information about travelling with children.

 Important: the valid age is that on the date of the last flight in the booking.

Carriage of baggage

Description Type of service Short and medium-haul route
(Charges per person and flight segment)		 Long-haul route
(Charges per person and flight segment)
Reduced baggage surcharge for a maximum of one item of checked luggage BAG from €15 / £13 / CHF 16 / $17 / CZK 383 / SEK 158 / NOK 151 / PLN 65 / 5.039 HUF (depending on route) €60 / £51 / CHF 66 / $66 / CZK 1.531 / SEK 634 / NOK 606 / PLN 259 / HUF 20.155 / AED 267 / THB 2.200
Baggage surcharge for a maximum of one item of checked luggage BAG (BM) €40 / £34 / CHF 44 / $44 / CZK 1.020 / SEK 423 / NOK 404 / PLN 172 / HUF 13.437 (depending on route) €60 / £53 / CHF 69 / $70 / CZK 1,543 / SEK 615 / NOK 572 / PLN 258 / HUF 19,142 / AED 283 / THB 2,500
Baggage surcharge per additional item of checked luggage BAG 2 not availabe €90 / £77 / CHF 100 / $100 / CZK 2.296 / SEK 951 / NOK 909 / PLN 388 / HUF 30.232 / AED 400 / THB 3.300
Baggage surcharge per additional item of checked luggage BAG 2 - 5 €75 / £64 / CHF 82 / $83 / CZK 1.913 / SEK 792 / NOK 757 / PLN 323 / HUF 25.194 not available
Baggage surcharge per additional item of checked luggage BAG 3 - 5 not available €150 / £128 / CHF 165 / $165 / CZK 3.826 / SEK 1.584 / NOK 1.515 / PLN 647 / HUF 50.387 / AED 667 / THB 5.500
Surcharge for excess luggage for the first item of luggage for online bookings or via the call centre (max. 9 kg of excess luggage) XBA/XMA
 €50 / £43 / CHF 60 / $60 / CZK 1.275 / SEK 528 / NOK 505 / PLN 216 / HUF 16.796 €100 / £85 / CHF 110 / $110 / CZK 2.551 / SEK 1.056 / NOK 1.010 / PLN 431 / HUF 33.592 / AED 445 / THB 4.200
Surcharge for excess luggage per item of luggage and kilogramme for subsequent offline bookings at the airport X1-X9 €12 / £10 / CHF 13 / $13 / CZK 306 / SEK 127 / NOK 121 / PLN 52 / HUF 4.031 €20 / £17 / CHF 22 / $22 / CZK 510 / SEK 211 / NOK 202 / PLN 86 / HUF 6.718 / AED 89 / THB 800

Surcharge for excess luggage for additional items of luggage up to 9 kg for online bookings or via the call centre.		 XBB-XBE/MBXME €50 / £43 / CHF 60 / $60 / CZK 1.275 / SEK 528 / NOK 505 / PLN 216 / HUF 16.796 €100 / £85 / CHF 110 / $110 / CZK 2.551 / SEK 1.056 / NOK 1.010 / PLN 431 / HUF 33.592 / AED 445 / THB 4.200
Baggage fees at the gate (hand luggage bigger than 55 x 40 x 23 cm or heavier than 8 kg will be stored in the cargo hold) GBG €45 / £38 / CHF 49 / $50 / CZK 1,148 / SEK 475 / NOK 454 / PLN 194 / HUF 15,166 €70 / £60 / CHF 77 / $77 / CZK 1,786 / SEK 739 / NOK 707 / PLN 302 / HUF 23,514 / AED 311 / THB 2,600
Transport of ski equipment weighing up to max. 32 kg (skis/snowboards – max. 1 pairs/boards per person) incl. accessories such as sticks and ski/snowboarding boots (depending on availability) SKI no charge no charge
Transport of sports weapons per item (incl. ammunition) up to max. 32 kg  WEAP €50 / £43 / CHF 55 / $55 / CZK 1,275 / SEK 528 / NOK 505 / PLN 216 / HUF 16,796 €100 / £85 / CHF 110 / $110 / CZK 2,551 / SEK 1,056 / NOK 1,010 / PLN 431 / HUF 33,592 / AED 445 / THB 4,700
Transport of golf equipment per set up to max. 32 kg  GOLF €50 / £43 / CHF 55 / $55 / CZK 1,275 / SEK 528 / NOK 505 / PLN 216 / HUF 16,796 €100 / £85 / CHF 110 / $110 / CZK 2,551 / SEK 1,056 / NOK 1,010 / PLN 431 / HUF 33,592 / AED 445 / THB 4,700
Transport of bicycle (packed securely for transport) per bike
Packing material is not provided by us (depending on availability) up to max. 32 kg 		 BIKE €50 / £43 / CHF 55 / $55 / CZK 1,275 / SEK 528 / NOK 505 / PLN 216 / HUF 16,796 €100 / £85 / CHF 110 / $110 / CZK 2,551 / SEK 1,056 / NOK 1,010 / PLN 431 / HUF 33,592 / AED 445 / THB 4,700

Transporting the following sports equipment weighing up to 32 kg: bodyboards, surfboards, diving equipment (subject to availability) and transporting a musical instrument in the hold		 SPEQ €50 / £43 / CHF 55 / $55 / CZK 1,275 / SEK 528 / NOK 505 / PLN 216 / HUF 16,796 €100 / £85 / CHF 110 / $110 / CZK 2,551 / SEK 1,056 / NOK 1,010 / PLN 431 / HUF 33,592 / AED 445 / THB 4,700

Please note:

If your booking consists of an etix® ticket number and/or a Eurowings flight booked via one of our partner airlines or at a travel agency, luggage rules may vary. Please contact the relevant airline or travel agency for more information.

Service for disabled passengers

Description Type of service Short and medium-haul route
(Charges per person and flight segment)		 Long-haul route
(Charges per person and flight segment)
Boarding and disembarking assistance for visually impaired passengers BLND no charge no charge
Boarding and disembarking assistance for deaf passengers and sign language users DEAF no charge no charge
Assistance for passengers with impaired mobility on airport apron WCHR no charge no charge
Assistance for passengers with impaired mobility on aircraft steps WCHS no charge no charge
Carrying passengers with impaired mobility to seat on aircraft WCHC no charge no charge
Transport of manually operated wheelchair WCMP no charge no charge
Transport of a motorised wheelchair operating on dry batteries WCBD no charge no charge
Transport of a assistance dog Assistance dog no charge no charge

Specific services

Description Type of service Short and medium-haul route
(Charges per person and flight segment)		 Long-haul route
(Charges per person and flight segment)
Service surcharge levied on a booking or booking change (travel date) in line with Article 5.2.3 of the GCC, as booked via the call centre, at our airport sales desk or through a commercial agent  ADD €20 / £17 / CHF 22 / $22 / CZK 510 / SEK 211 / NOK 202 / PLN 86 / HUF 6,718 (per booking, not per person and per journey) €20 / £17 / CHF 22 / $22 / CZK 510 / SEK 211 / NOK 202 / PLN 86 / HUF 6,718 / AED 89 / THB 800 (plus difference in current flight price)
Call centre service fee when subsequently booking additional services that can be booked online (e.g. additional luggage) RAD €10 / £9 / CHF 11 / $11 / CZK 255 / SEK 106 / NOK 101 / PLN 43 / HUF 3,359 (per booking, not per person and per journey) €10 / £9 / CHF 11 / $11 / CZK 255 / SEK 106 / NOK 101 / PLN 43 / HUF 3,359 / AED 44 / THB 400 (per booking, not per person and per journey)
Charge for a change to the travel date up to 30 minutes before departure before web check-in closes RBK €70 / £60 / CHF 77 / $77/ CZK 1,786 / SEK 739 / NOK 707 / PLN 302 / HUF 23,514 (plus difference in current flight price) 150 € / £128 / 165 CHF / $165 / 3.826 CZK / 1.584 SEK / 1.515 NOK / 647 PLN / 50.387 HUF / 667 AED / 5.500 THB (plus difference in current flight price)
FlyAhead offers at the airport with the BASIC and SMART fare (for identical routes up to three hours before the originally booked flight – subject to availability)  VOLF €30 / £26 / CHF 33 / $33 / CZK 765 / SEK 317 / NOK 303 / PLN 129 / HUF 10,077 not available
Change of name per person and per booking NC1 €70 / £60 / CHF 77 / $77 / CZK 1,786 / SEK 739 / NOK 707 / PLN 302 / HUF 23,514 plus difference in current flight price €120 / £103 / CHF 132 / $132 / CZK 3,061 / SEK 1,268 / NOK 1,212 / PLN 517 / HUF 40,310 / AED 534 / THB 4,400 plus difference in current flight price
Transport of pets up to 8 kg in an appropriate container (Containers for transporting pets are not provided by us) PETC €55 / £47 / CHF 60 / $61 / CZK 1,403 / SEK 581 / NOK 555 / PLN 237 / HUF 18,475 (no additional charge for assistance dogs) not available (assistance dogs available, no charge)
Service charge per leg for children up to 2 years of age INF €25 / £21/ CHF 27 / $28 / CZK 638 / SEK 264 / NOK 252 / PLN 108 / HUF 8,398 €75 / £64 / CHF 81 / $83 / CZK 1,913 / SEK 634 / NOK 757 / PLN 323 / HUF 25,194 / AED 334 / THB 2,800
Supervision of children between 5 and 11 travelling alone (unaccompanied minor service in accordance with Article 21) only within Germany and on flights from Germany to Zurich and Vienna  UM €60 / £51 / CHF 66 / $66 / CZK 1,531 / SEK 634 / NOK 606 / PLN 259 / HUF 20,155 not available
Transportation of pushchairs or child seats (one article per child allowed; the article may comprise several components) Pushchairs no charge no charge
Seat reservation – standard SEF from €5 / £4 / CHF 5 / $6 / CZK 128 / SEK 53 / NOK 50 / PLN 22 / HUF 1,680 (depending on route) €20 / £17 / CHF 22 / $22 / CZK 510 / SEK 211 / NOK 202 / PLN 86 / HUF 6,718 / AED 89 / THB 800
Seat reservation – standard for subsequent bookings at the airport desk SEF €17 / £15 / CHF 19 / $19 / CZK 434 / SEK 180 / NOK 172 / PLN 73 / HUF 5,711 €20 / £17 / CHF 22 / $22 / CZK 510 / SEK 211 / NOK 202 / PLN 86 / HUF 6,718 / AED 89 / THB 800
Seat reservation with more legroom (in BASIC fare) SEF from €10 / £9 / CHF 11 / $11 / CZK 255 / SEK 106 / NOK 101 / PLN 43 / HUF 3,359 (depending on route) €90 / £77 / CHF 99 / $99 / CZK 2,296 / SEK 951 / NOK 909 / PLN 388 / HUF 30,232/ AED 400 / THB 3,300
Seat reservation with more legroom (in BASIC fare) for subsequent bookings at the airport desk SEF €35 / £31 / CHF 41 / $41 / CZK 900 / SEK 359 / NOK 334 / PLN 151 / HUF 11,166 €90 / £77 / CHF 99 / $99 / CZK 2,296 / SEK 951 / NOK 909 / PLN 388 / HUF 30,232 / AED 400 / THB 3,300
Seat reservation with more legroom (in SMART fare) SEF from €5 / $4 / CHF 5 / £6 / CZK 128 / SEK 53 / NOK 50 / PLN 22 / HUF 1,680 (depending on route) €50 / £43 / CHF 55 / $55 / CZK 1,275 / SEK 528 / NOK 505 / PLN 216 / HUF 16,796 / AED 222 / THB 1,900
Seat reservation with more legroom (in SMART fare) for subsequent bookings at the airport desk SEF €17 / £15 / CHF 19 / $19 / CZK 434 / SEK 180 / NOK 172 / PLN 73 / HUF 5,711 €50 / £43 / CHF 55 / $55 / CZK 1,275 / SEK 528 / NOK 505 / PLN 216 / HUF 16,796 / AED 222 / THB 1,900
Extra seat: empty middle seat (applies to the carriage of musical instruments that exceed hand luggage dimensions 55 x 40 x 23 cm)   Extra ticket (same price as existing ticket if booked by midnight on the same day; otherwise the flight fare on the day the private seat is booked) Extra ticket (same price as existing ticket if booked by midnight on the same day; otherwise the flight fare on the day the private seat is booked)

Other charges

Description Type of service Short and medium-haul route
(Charges per person and flight segment)		 Long-haul route
(Charges per person and flight segment)
Save Your Price SYP from €4 / £3 / CHF 4 / $4 / CZK 102 / SEK 42 / NOK 40 / PLN 17 / HUF 1.344 €10 / £9 / CHF 11 / $11 / CZK 255 / SEK 106 / NOK 101 / PLN 43 / HUF 3,359 / AED 44 / THB 400
Flat-rate compensation per returned direct debit CBF €7.65 / £7 / CHF 8 / $8 / CZK 195 / SEK 81 / NOK 77 / PLN 33 / HUF 2,570 €7.65 / £7 / CHF 8 / $8 / CZK 195 / SEK 81 / NOK 77 / PLN 33 / HUF 2,570 / AED 34 / THB 300
Charge-incurring booking change and cancellation in fares with the Flex option in line with Article 19.1.1 ABB CXL/RBK
flex

€75 / £64 / CHF 82 / $83 / CZK 1,913 / SEK 792 / NOK 757 / PLN 323 / HUF 25,194

 €90 / £77 / CHF 99 / $99 / CZK 2,296 / SEK 951 / NOK 909 / PLN 388 / HUF 30,232 / AED 400 / THB 3,300
2 items of hand luggage & priority boarding (for BASIC fares) BRD from €8 / £7 / CHF 9 / $9 / CZK 204 / SEK 85 / NOK 81 / PLN 34 / HUF 2,687  
Priority airport check-in service (for BASIC and SMART fares) CKIP 10 € / £9 / 11 CHF / $11 / 255 CZK / 106 SEK / 101 NOK / 43 PLN / 3.359 HUF  
Standard airport check-in for online booking (for BASIC fares) CKIF 2,50 € / £2 / 3 CHF / $3 / 64 CZK / 26 SEK / 25 NOK / 11 PLN / 840 HUF  
Standard airport check-in for subsequent offline booking at the airport (for BASIC fares) CKIF 5 € / £4 / 5 CHF / $6 / 128 CZK / 53 SEK / 50 NOK / 22 PLN / 1.680 HUF  

Errors and omissions excepted.

For further information please consult our General Conditions of Carriage.

  • Long-haul route
Services

BASIC

Our budget fare

SMART

Our standard fare

BIZclass

Our Premium fare

Collect miles - Boomerang Club or Miles & More

Included

Included

Included

including HON Circle miles

Priority boarding

Included

5 

Included

6 

Included

6 

Snack & drink

Surcharge

Surcharge

Included

À la carte catering9

Hand luggage in the cabin

Not guaranteed in case of high passenger volume

Included

Included

Hand luggage up to 8kg

Included

Taking your hand luggage into the cabin not guaranteed

Included

Included

2 items of hand luggage

Reserved
hand luggage compartment

Cannot be added

Cannot be added

Included

1 bag up to 23 kg

from €15 
if booked online

Included

See baggage up to 32 kg

2nd bag up to 23 kg

€75
if booked online

€75
if booked online

See baggage up to 32 kg

1 bag up to 32 kg

Cannot be added

Cannot be added

Included

2nd bag up to 32 kg

Cannot be added

Cannot be added

Included

Preferred seating

from €4

Included

Included

Seat with more legroom

from €10
depending on availability7

from €4
depending on availability7

Included

On the entire Airbus fleet in rows 1–3 depending on availability

Adjacent seat free

Cannot be added

Cannot be added

Included

Lounge access

Cannot be added

Included

3

Lounge access at select airports

Priority check-in

Included

4 

Included

4 

Included

Access to security fast lane

Included

5 

Included

5 

Included

At select airports

Booking changes

Surcharge

Free with Flex option1

Free with Flex option1

Cancellation

Cannot be added

Free with Flex option1

Free with Flex option1

Extras
Special luggage and sport equipment

Surcharge2
(price depends on service)

Surcharge2
(price depends on service)

Surcharge2
(price depends on service)

Ski equipment

Included

depending on availability8

Included

depending on availability8

Included

depending on availability8

Key

  • Included
  • Cannot be added
Services

BASIC

Our budget fare

SMART

Our standard fare

BEST

Our comfort fare

BIZclass

Our premium fare

Collect miles - Boomerang Club or Miles & More

Included

Included

Included

Included

including HON Circle miles

Water free of charge

Included

Included

Included

Included

Catering

Surcharge

Included

SMART-Meals (a warm and a cold meal) incl. drink

Included

BEST-Meals incl. drinks

Included

Exquisite menus at an excellent service

Sky-Meals

Sky Meal can be added for a surcharge if booked online

Sky Meal can be added for a surcharge if booked online

Sky Meal can be added for a surcharge if booked online

Cannot be added

1 bag up to 23 kg

€50
if booked online

Included

Included

See baggage up to 32 kg

2nd bag up to 23 kg

€90 
 if booked online

€90 
 if booked online10

Included

See baggage up to 32 kg

1 bag up to 32 kg

Cannot be added

Cannot be added

Cannot be added

Included

2nd bag up to 32 kg

Cannot be added

Cannot be added

Included

Hand luggage up to 8kg

Included

Taking your hand luggage into the cabin not guaranteed

Included

Included

2 items of hand luggage

Included

2 items of hand luggage

Preferred seating

€20

Included

Included

Included

Seat

Standard seat

Standard seat11

Comfort seat with more legroom and generously adjustable backrest

Premium lie-flat seat in exclusive area

More legroom and a comfortably adjustable backrest included

€ 90
depending on availability6

€ 50
depending on availability6, 11

Included

Included

Two-metre-long bed with a horizontal lying surface

Lounge access

Cannot be added

Included

3

Included

3

Lounge access at selected airports

Reserved
hand luggage compartment

Cannot be added

Cannot be added

Included

Included

Priority check-in

Included

4 

Included

4 

Included

Included

Priority boarding

Included

5 

Included

5 

Included

Included

Access to security fast lane

Included

5 

Included

5 

Included

5 

Included

At select airports

Booking changes

Surcharge

Free with Flex option1

Free with Flex option1

Free with Flex option1

Cancellation

Cannot be added

Free with Flex option1

Free with Flex option1

Free with Flex option1

Extras
Special luggage and sport equipment

Surcharge2
(price depends on service)

Surcharge2
(price depends on service)

Surcharge2
(price depends on service)

Surcharge2
(price depends on service)

Ski equipment

Included

depending on availability8

Included

depending on availability8

Included

depending on availability8

Included

depending on availability8

In-flight entertainment
Wings Entertainment

Included

Included

Included

Included

WiFi on board 
Wings Connect

Surcharge2
(price depends on service,
payment on board)

Surcharge2
(price depends on service,
payment on board)

Surcharge2
(price depends on service,
payment on board)

Surcharge2
(price depends on service,
payment on board)

Key

  • Included
  • Cannot be added

Footnote list

1 Can be added for a surcharge; free booking changes and cancellation possible until the end of the departure date

2 Where available

3 Lounge access at select airports for HON, SEN and FTL

4 Inclusive for for HON, SEN and FTL

5 Inclusive for HON and SEN

6 Not available at all airports

7 The seat reservation option (with extra legroom) applies exclusively to selected flights and depends on the route and availability. This offer may not be available on some of the following aircraft: A319, A320, B737, B738, Q400, E190.

8 Transport of ski equipment weighing up to max. 32 kg (skis/snowboards – max. 3 pairs/boards per person) incl. accessories such as sticks and ski/snowboarding boots

9 Does not include spirits.

10 Can only be booked via the Eurowings call centre for flights from Frankfurt to Barbados, Las Vegas, Mauritius and Windhoek, and flights from Munich to Bangkok

11 Not available on flights from Frankfurt to Barbados, Las Vegas, Mauritius and Windhoek, and flights from Munich to Bangkok

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etix® is an electronic ticket that replaces paper tickets. It has a 13-digit number in addition to your booking code. You receive this etix® ticket number under certain circumstances, for example if you book through the Lufthansa website or a travel agent. It is saved for you in the etix® database. When you present your etix® ticket number and a photo ID, you will receive your boarding pass.

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When flying from, to or over certain countries* airlines are required by law to collect certain data through the Advance Passenger Information System (APIS) and to forward it to the authorities of those countries prior to the flight.

The following information is required:

  • Title
  • First name and surname
  • Date and country of birth
  • Gender
  • Nationality
  • Passport information

Additional APIS information is required for entry into the USA:

  • Country of residency
  • Destination airport
  • Complete address of your destination (street, city, postal code, state/province, country) 

Passengers who book online can enter this information immediately after completing their booking. Any missing information can be added later by going to 'My Eurowings'.

To avoid unnecessary delays at the check-in counter, we recommend that you submit the APIS information as early as possible using our online form.

Please note that you may not be permitted to travel if the information is not complete.

Footnote list

* United Kingdom, United States of America, Mauritius, Dominican Republic, Thailand, Cuba

Airline Airline code Website Baggage policy
Lufthansa LH www.lufthansa.com Lufthansa baggage policy
Germanwings 4U www.eurowings.com Germanwings baggage policy
SWISS LX www.swiss.com SWISS baggage policy
Austrian Airlines OS www.austrian.com Austrian Airlines baggage policy
Brussels Airlines SN www.brusselsairlines.com Brussels Airlines baggage policy
Condor DE www.condor.com Condor baggage policy
United Airlines UA www.united.com United Airlines baggage policy
Air Canada AC www.aircanada.com Air Canada baggage policy
All Nippon Airways NH www.anaskyweb.com All Nippon Airways baggage policy

Web check-in is currently available on our long-haul flights to Mauritius, Bangkok, Miami, Las Vegas, Fort Myers, New York, Punta Cana available. For flights to Havanna, Varadero is currently Web check-in unavailable.

You can check in online 24 hours before departure here. Web check-in usually closes 60 minutes before departure. Here you can check the exact times for the web and mobile check-in at your departure airport

Please use our check-in counter at the airport. The check-in counters open three hours before departure and close 60 minutes before scheduled departure time.

* Please note that it is not possible to print a board card for these flights.

Web check-in is currently available on our long-haul flights to Mauritius, Bangkok, Miami, Las Vegas, Fort Myers, New York, Punta Cana available. For flights to Havanna, Varadero is currently Web check-in unavailable.

You can check in online 24 hours before departure here. Web check-in usually closes 60 minutes before departure. Here you can check the exact times for the web and mobile check-in at your departure airport.

Please use our check-in counter at the airport. The check-in counters open three hours before departure and close 60 minutes before scheduled departure time.

 

The charges for the following services depend on your selected route:

  • First piece of luggage up to 23 kg
  • Seat reservation with more legroom (BASIC fare)
  • Seat reservation with more legroom (SMART fare)

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The opening and closing times for web and mobile check-in may vary depending on the departure airport. You can review the exact web and mobile check-in times for your departure airport here.

Information about long-haul flights

Web check-in is currently available on our long-haul flights to Mauritius, Bangkok, Miami, Las Vegas, Fort Myers, New York, Punta Cana available. For flights to Havanna, Varadero is currently Web check-in unavailable.

You can check in online 72 hours before departure here. Web check-in usually closes 90 minutes before departure. Here you can check the exact times for the web and mobile check-in at your departure airport.

Please use our check-in counter at the airport. The check-in counters open three hours before departure and close 60 minutes before scheduled departure time.

*  Please note that it is not possible to print a board card for these flights.

Booking changes, name changes and booking additional services:

You can only make booking and name changes as well as book additional services (e.g. adding luggage) via the website until web and mobile check-in closes at your departure airport.

Review the exact web and mobile check-in times for your departure airport here:

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