Accessible travel

Information for passengers with impaired mobility

We offer a variety of free services for passengers with mobility restrictions or sensory capacities, including assistance on the apron and steps to the plane with boarding and deplaning. We will also  carry those passengers to their seats who are unable to walk.

In addition, we transport wheelchairs and service animals free of charge.

If you and your travel companion need help, we will be happy to assist you. Please let us know as far in advance as possible by calling the Call Center or our service hotline for passengers with impaired mobility, available around the clock and free of charge from anywhere in the world, at 00800 320 320 00. You can also talk to our staff at the check-in counter.

For information and special tips for passengers with impaired mobility related to specific airports, go to the airport websites. You will find links to them in our airport and terminal information.


 

Preparing for your trip

So that you can be perfectly prepared for your flight with Eurowings, you will find complete information here on what to bear in mind when booking a flight, checking in, reserving a seat and finding your way at the airport if you have impaired mobility or sensory capacities.

What passengers with impaired mobility should know when booking flights Tips on booking a flight

Tips on booking a flight

To help us ensure your flight is as enjoyable as possible, please let us know what services you will need in good time, ideally when you book. We cannot guarantee optimum care if service requests are submitted late or not at all.

We offer the following assistance services. Needless to say, they are free of charge, and you can add them when you are booking your flight: 

  • Assistance for hearing-impaired passengers during boarding and deplaning
  • Assistance for visually impaired passengers during boarding and deplaning
  • Carrying passengers with impaired mobility to the plane and transport of one wheelchair
  • Assistance for passengers with impaired mobility from check-in to the plane
  • Assistance for passengers with impaired mobility on the steps to the plane
     
For other queries or requests for assistance, use the "Passengers with impaired mobility" option in our contact form to contact us, or call our service hotline for passengers with impaired mobility, available around the clock and free of charge from anywhere in the world, at 00800 320 320 00. Our staff at the check-in counter will be happy to provide further assistance.
Special notes on reserving seats for passengers with sensory or mobility impairments Reserving seats

Reserving seats


You can generally choose any seat that meets your needs. However, safety-related restrictions may be necessary. Almost all seats in the Eurowings fleet have movable armrests that will make it easier for you to get to your seat. 

Please be aware that we are unable to transport passengers in a completely reclined position.

It goes without saying that our passengers with disabilities board first. If you and your travel companion need additional help at check-in, during boarding or deplaning or on the way to your seats, we will be happy to assist you. 

If possible, please add these free additional services when you book your flight.

Information about preparing for a flight with a wheelchair Passengers with wheelchairs

Passengers with wheelchairs

You are welcome to bring your own wheelchair with you, as long as it does not use wet-cell or unsealed/non-leakproof batteries. We can carry up to five passengers with wheelchairs per flight. The number of wheelchair passengers is unrestricted on our direct flights to or from the United States. We are able to transport larger groups with wheelchairs, subject to prior notification and by mutual arrangement.

We will transport your wheelchair free of charge. However, we ask you to reserve this additional service in the second step of our Online Flight Booking, by adding the service later or by calling our Call Center.

Is your wheelchair battery-powered and equipped with a leakproof dry-cell or gel battery? If so, be sure that the battery is not connected for operation and that the contacts are insulated and protected from short-circuiting. The battery must also be securely fastened to the wheelchair. Naturally, we transport mobility aids free of charge.

Registering a wheelchair online during flight booking
We recommend registering your wheelchair as soon as you book your flight – either by using our mobile services or directly online:

  • In Step 2 of the Online Booking process, go to "Additional services" and click on "Special flight services".
  • Once you are there, click on the requested services for your outgoing and return flights – in this case, transport for your wheelchair.


Adding a wheelchair later
You can register your wheelchair even after you have booked your flight – up to 30 minutes before departure – online or by using our mobile services:

For more information about adding to your booking, click here.

Note:
You can also transport your wheelchair free of charge on Eurowings flights that you have booked with one of our partner airlines or a travel agency. For information about this, contact the appropriate airline or travel agency.

Information on preparing for and completing a flight with an assistance dog Flying with an assistance dog

Flying with an assistance dog

Assistance/Service dogs (SVAN)

You can always transport your assistance dog with us in the cabin. Unfortunately, we are only able to carry one assistance dog on each flight (not applicable for flights to and from the U.S.). Assistance dogs are carried free of charge, but must be registered via our contact form after booking. We recommend you check with us if the space is still available prior to making your booking. We recommend using a dog harness and a muzzle. Please note that some countries are subject to special regulations for entry of service dogs, and you should find out about them beforehand. 

The following are considered service dogs (SVAN): seeing-eye dogs, hearing dogs, comparably trained service dogs to assist passengers such as those with epilepsy or autism, and rescue dogs.

 ESAN dogs (Emotional support animals) on flights to/from the U.S.

It is possible to transport an emotional support (ESAN) dog free of charge in the cabin on Eurowings direct flights to/from the United States and on feeder flights with UA flight numbers to/from United Airlines U.S. flights. To transport an ESAN dog, it is necessary to submit medical documentation from a certified psychologist.

Registering an assistance or ESAN dog

  • Use our contact form to register your assistance/ESAN dog. To do this, select the  "Passengers with impaired mobility" option.
  • Our customer service department must confirm that you are transporting a service dog no later than 48 hours (two days) before travel begins, so you must have submitted all necessary documentation prior to this date.
  • Assistance/ESAN dogs from an EU member state require a European pet passport, while those from a non-EU member state require a third-country official veterinary certificate showing a microchip number and a valid rabies vaccination.
  • All necessary entry and exit documents for your service/ESAN dog must be submitted at check-in. 
     

Requirements for transporting an assistance/ESAN dog

  • Your animal must be trained to obey and behave appropriately in the cabin (no growling, barking or jumping up on humans or other dogs). 
  • For flights from/to the United States, it is not necessary to submit a training certificate for the dog. For flights outside the United States, it is necessary to submit a training certificate for the dog.
  • Particularly for the sake of hygiene, it must be guaranteed that the animal will not void uncontrollably in the cabin or on the airport premises or that it can control its habits in such a way as to present no health risk or hygiene problem and to avoid disturbing other passengers in any way.
  • The dog must lie or sit in front of your seat (in the foot space) and wear a lead. We recommend securing the dog with a harness, not with a collar. Under no circumstances may the dog sit on a passenger seat. 

It is possible to check your assistance/ESAN dog's fitness for cabin transport before you board your flight. If your dog behaves inappropriately, you may be asked to muzzle your dog for transport, or transport may be refused.

 Please note: 
Special regulations on the entry and exit of assistance dogs apply for the United Kingdom and Ireland. For information about these, go to: https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/181660/pets-neu.pdf or write to:

Embassy of the United Kingdom
Wilhelmstr. 70-71
10117 Berlin
Tel +49 (0)30 20457-0

The above provisions for dogs on flights from and to the United Kingdom and Ireland apply to service animals only.

When must a passenger be accompanied by a companion? Companions

Companions

Please note that for safety reasons, a companion is necessary in the following instances:

  • If passengers are completely immobilised and cannot assist in their own evacuation
  • If passengers cannot orientate themselves independently
  • If passengers cannot communicate safety instructions to the flight attendants
  • If passengers cannot understand/follow safety instructions
Here is some information about what will happen at the airport so that you can easily find your way to your seat on the plane. At the airport

At the airport

It is important to schedule enough time for check-in and the security inspection to avoid unnecessary time pressure. That's why we recommend the following:

  • Be at the airport two hours before departure. This is particularly important for foreign airports that are not yet familiar to you. The Eurowings check-in counters are generally open 2 hours before departure and close 30 minutes before the scheduled departure time.  
  • Schedule an additional half hour to get from check-in to the jetway, particularly at peak passenger times (for example, at the start of holiday seasons), to check special luggage or if you are getting special flight services.
  • Pay attention to monitors and airport announcements – they tell you where the check-in counters are located or inform you of any changes.

Please tell personnel at the check-in counter of any services you have booked so that you receive priority service and can be accompanied on board before the other passengers if necessary. Although it is not required, we would appreciate knowing the nature of your impairment (for example, if you have impaired mobility or a pacemaker).

For complete information on all matters relating to check-in, click here.

Airport information

Many airports offer special products and services for passengers with impaired mobility. There is often information about this on the website of the specific airport. You can also usually request written information from the specific airport.

Here are several airport websites that provide information for passengers with impaired mobility:

 

For more information and links to websites of airports served by Eurowings go to our Airport and terminal information.

For information about all commercial and regional airports in Germany, go to the website of the Arbeitsgemeinschaft Deutscher Verkehrsflughäfen ADV.

Information about flying during pregnancy or with impaired mobility due to acute medical conditions Other information

Other information

Can passengers with casts fly?

Yes, basically any passenger can fly with a cast, as long as the cast is split or has an expansion joint. We recommend obtaining medical documentation of your fitness to fly.

What should pregnant women bear in mind about flying?

Women can fly up to and during the 36th week of pregnancy without worry and without incurring any increased health risk, as long as the pregnancy has proceeded without complications. After that point, for the sake of your health and the health of your unborn child, you may no longer travel aboard an aircraft.

During pregnancy, you should generally forgo flying if you

  • expect a multiple birth
  • have already had a miscarriage
  • have a cardiac or circulatory disease
     

Moreover, there is an increase risk of thrombosis during pregnancy.

In order to rule out any other existing risks, we recommend consulting with your physician before scheduling air travel.

Please note that you will have to present your pregnancy record to document your fitness to fly.

Have you thought of everything? Checklist

Checklist to prepare for travel

The list below will help you to check whether you have made all important preparations for your flight:

  • I informed Eurowings of my impaired mobility while or after booking my flight and have indicated my special requests (use of special services such as pick-up with a wheelchair or transport of a service animal, etc.)
  • I have booked my flight in good time, indicated whether I will travel with my own wheelchair and stated its type, dimensions and weight
  • I have promptly registered my service animal with Eurowings, submitted necessary documents and received confirmation of my service at least 48 hours before starting my travel
  • I have gathered information about service for passengers with impaired mobility at the departure and/or destination airports
  • I have had a medical form issued for a mobility impairment due to an ongoing medical condition (such as recent surgery or a fracture).

  

In flight

To make your time on board pass pleasantly, we would like to inform you about our services for passengers with impaired mobility and sensory capacities.

Flying with your wheelchair? You'll find information about our services here Taking your wheelchair on board

Taking your wheelchair on board

It goes without saying that our passengers with disabilities board first. If you and your travel companion need additional help at check-in, during boarding or deplaning or on the way to your seats, we will be happy to assist you.

On our long-haul flights, our Airbus A330s provide an in-flight wheelchair. It is adapted to the width of the aisles on board and enables you to do such things as use the toilets. An accessible toilet is located in the front part of the aircraft, on the right ahead of Row 10. The following are considered Eurowings long-haul destinations: Miami, Mauritius, Bangkok, Cancun, Phuket, Havanna, Varadero, Punta Cana und Puerto Plata.

Here you will find information about our services for passengers with impaired hearing or sight. Passengers with sensory impairments

    Services for passengers with sensory impairments

  • Assistance for hearing-impaired passengers during boarding and deplaning
  • Assistance for visually-impaired passengers during boarding and deplaning

It goes without saying that our passengers with disabilities board first. If you and your travelling companion need additional help at check-in, during boarding or deplaning, or on the way to your seats, please add these free additional services as soon as you book your flight.

 

   

 

 

 

 

 

 

 

 

 

 

Statutory guidelines and information for U.S. citizens and passengers travelling from/to the United States

Statutory Guidelines

Passengers with impaired mobility are transported in accordance with Regulation (EC) No 1107/2006 of 5 July 2006 on the rights of disabled persons and persons with reduced mobility when travelling by air. Passengers who travel to and from the United States are transported in accordance with the U.S. Department of Transportation provisions set out in 14 Code of Federal Regulations Part 382.

Information for U.S. citizens and travellers from/to the United States

If you have questions, please contact the following authorities:

U. S. Dept. of Transportation
Aviation Consumer Protection Division, C-75
1200 New Jersey Ave., S.E.
Washington, D.C. 20590
Tel. 1-202-366-2220 (voice call) or 1-202-366-0511 (TTY/assistive device)
Online: Aviation Consumer Protection Division

U.S. Dept. of Transportation (DOT) Disability Hotline:
1-800-778-4838 (voice call) or 1-800-455-9880 (TTY/assistive device)

For more information, go to: www.dot.gov

Here you will find the detailed seating chart of the Airbus A330 used for our long-haul flights to the U.S. Airbus A330 seating chart

Airbus A330 seating chart

  Note: 
All regulations apply to Eurowings flights with an EW or 4U flight number, regardless of the airline operating the flight. In the case of those of our partner airlines that do not use an EW or 4U flight number, the regulations of the airline in question will apply. They can be viewed at the websites of these airlines. At this time, these partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

Type of service

Description

Short and medium-haul route

(Charges per person and flight segment)

Long-haul route

(Charges per person and flight segment)
 

Service for disabled passengers

   
BLND Boarding and disembarking assistance for visually impaired passengers no charge no charge
DEAF Boarding and disembarking assistance for deaf passengers and sign language users no charge no charge
WCHR Assistance for passengers with impaired mobility on airport apron no charge no charge
WCHS Assistance for passengers with impaired mobility on aircraft steps no charge no charge
WCHC Carrying passengers with impaired mobility to seat on aircraft no charge no charge
WCMP Transport of manually operated wheelchair no charge no charge
WCBD Transport of a motorised wheelchair operating on dry batteries no charge no charge
Assistance dog Transport of a assistance dog no charge no charge
       
 

Carriage of baggage

   
BAG Reduced baggage surcharge for a maximum of one item of checked luggage €15 / £12 / CHF 16 / $17 / CZK 406 / SEK 139 / NOK 142 / PLN 64 / HUF 4,705 €30 / £24 / CHF 33 / $34 / CZK 812 / SEK 278 / NOK 284 / PLN 128 / HUF 9,409 / AED 135 / THB 1,400
BAG (BM) Baggage surcharge for a maximum of one item of checked luggage €30 / £24 / CHF 33 / $34 / CZK 812 / SEK 278 / NOK 284 / PLN 128 / HUF 9,409 €60 / £47 / CHF 65 / $67 / CZK 1,624 / SEK 555 / NOK 568 / PLN 255 / HUF 18,819 HUF / AED 271 / THB 2,700
BAG 2 - 5 Baggage surcharge per additional item of checked luggage €75 / £59 / CHF 82 / $84 / CZK 2,030 / SEK 694 / NOK 703 / PLN 319 / HUF 23,523 €150 / £118 / CHF 164 / $168 / CZK 4,060 / SEK 1,389 / NOK 1,419 / PLN 638 / HUF 47,047 / AED 677 / THB 6,600
XBA/XMA Excess luggage surcharge for the first item of luggage of up to 9 kg of excess weight €50 / £39 / CHF 55 / $56 / CZK 1,353 / SEK 463 / NOK 473 / PLN 213 / HUF 15,682 €100 / £79 / CHF 109 / $112 / CZK 2,706 / SEK 926 / NOK 946 / PLN 425 / HUF 31,365 / AED 452 / THB 4,400
XBB-XBE/MBXME Excess luggage surcharge for additional items of excess luggage of up to 9 kg of excess weight €50 / £39 / CHF 55 / $56 / CZK 1,353 / SEK 463 / NOK 473 / PLN 213 / HUF 15,682 €100 / £79 / CHF 109 / $112 / CZK 2,706 / SEK 926 / NOK 946 / PLN 425 / HUF 31,365 / AED 452 / THB 4,400
SKI Transport of ski equipment weighing up to max. 30 kg (skis/snowboards – max. 3 pairs/boards per person) incl. accessories such as sticks and ski/snowboarding boots (depending on availability) no charge no charge
WEAP Transport of sports weapons per item (incl. ammunition) €50 / £39 / CHF 55 / $56 / CZK 1,353 / SEK 463 / NOK 473 / PLN 213 / HUF 15,682 not available
GOLF Transport of golf equipment per set €50 / £39 / CHF 55 / $56 / CZK 1,353 / SEK 463 / NOK 473 / PLN 213 / HUF 15,682 €100 / £79 / CHF 109 / $112 / CZK 2,706 / SEK 926 / NOK 946 / PLN 425 / HUF 31,365 / AED 452 / THB 4,400
BIKE Transport of bicycle (packed securely for transport) per bike
Packing material is not provided by us (depending on availability)
€50 / £39 / CHF 55 / $56 / CZK 1,353 / SEK 463 / NOK 473 / PLN 213 / HUF 15,682 €100 / £79 / CHF 109 / $112 / CZK 2,706 / SEK 926 / NOK 946 / PLN 425 / HUF 31,365 / AED 452 / THB 4,400
SPEQ Transport of the following specialised equipment: bodyboard, surfboard, sailboard/hang-glider, diving equipment (depending on availability) €50 / £39 / CHF 55 / $56 / CZK 1,353 / SEK 463 / NOK 473 / PLN 213 / HUF 15,682 €100 / £79 / CHF 109 / $112 / CZK 2,706 / SEK 926 / NOK 946 / PLN 425 / HUF 31,365 / AED 452 / THB 4,400
 

 Please note:

If your booking consists of an etix® ticket number and/or a Eurowings flight booked via one of our partner airlines or at a travel agency, luggage rules may vary. Please contact the relevant airline or travel agency for more information.
   
       
 

Specific services

   
ADD Service surcharge levied on a booking or booking change (flight date) in line with Article 5.2.3 of the GCC, as booked via the call centre, at our airport sales desk or through a commercial agent €20 / £16 / CHF 22 / $22 / CZK 541 / SEK 185 / NOK 189 / PLN 85 / HUF 6,273 (per booking, not per person and per journey) €20 / £16 / CHF 22 / $22 / CZK 541 / SEK 185 / NOK 189 / PLN 85 / HUF 6,273 / AED 90 / THB 900 plus difference in current flight price
RBK Charge for a change to the flight date up to 30 minutes before departure €65 / £51 / CHF 71 / $73 / CZK 1,759 / SEK 602 / NOK 615 / PLN 276 / HUF 20,387 plus difference in current flight price €90 / £71 / CHF 98 / $101 / CZK 2,436 / SEK 833 / NOK 851 / PLN 383 / HUF 28,228 / AED 406 / THB 4,000 plus difference in current flight price
NC1 Change of name per person and per booking €65 / £51 / CHF 71 / $73 / CZK 1,759 / SEK 602 / NOK 615 / PLN 276 / HUF 20,387 plus difference in current flight price €120 / £94 / CHF 131 / $134 / CZK 3,248 / SEK 1,111 / NOK 1,135 / PLN 510 / HUF 37,637 / AED 542 / THB 5,300 plus difference in current flight price
PETC Transport of pets up to 8 kg in an appropriate container (Containers for transporting pets are not provided by us) €40 / £31 / CHF 44 / $45 / CZK 1,083 / SEK 370 / NOK 378 / PLN 170 / HUF 12,546 (no additional charge for assistance dogs) not available (assistance dogs available, no charge)
TAFR Surcharge per payment by credit card or Paypal (e.g. in the case of adding luggage or purchasing flight vouchers) 2% of the payment amount (for domestic German flights plus VAT) 2% of the payment amount
TAFG Surcharge for payments by credit card for group bookings per person and leg 2% of the payment amount (for domestic German flights plus VAT) 2% of the payment amount
INF Service charge per leg for children up to 2 years of age €15 / £12 / CHF 16 / $17 / CZK 406 / SEK 139 / NOK 142 / PLN 64 / HUF 4,705 €75 / £59 / CHF 82 / $84 / CZK 2,030 / SEK 694 / NOK 709 / PLN 319 / HUF 23,523 / AED 339 / THB 3,300
UM Supervision of children between 5 and 11 travelling alone (unaccompanied minor service in accordance with Article 21) only within Germany and on flights from Germany to Zurich and Vienna €50 / £39 / CHF 55 / $56 / CZK 1,353 / SEK 463 / NOK 473 / PLN 213 / HUF 15,682 not available
Pushchairs Transport of pushchairs on airport apron, on aircraft steps, in the airport no charge no charge
SEF Seat reservation – standard (Middle seat) €8 / £6 / CHF 9 / $9 / CZK 217 / SEK 74 / NOK 76 / PLN 34 / HUF 2,509 €10 / £8 / CHF 11 / $11 / CZK 271 / SEK 93 / NOK 95 / PLN 43 / HUF 3.136 / AED 45 / THB 500
SEF Seat reservation – standard (Aisle or window) €12 / £9 / CHF 13 / $13 / CZK 325 / SEK 111 / NOK 114 / PLN 51 / HUF 3,764 €20 / £16 / CHF 22 / $22 / CZK 541 / SEK 185 / NOK 189 / PLN 85 / HUF 6,273 / AED 90 / THB 900
SEF Seat reservation with more legroom (in BASIC fare) €20 / £16 / CHF 22 / $22 / CZK 541 / SEK 185 / NOK 189 / PLN 85 / HUF 6,273
(including snack & drink)
€90 / £71 / CHF 98 / $101 / CZK 2.436 / SEK 833 / NOK 851 / PLN 383 / HUF 28.228 / AED 406 / THB 4.000
SEF Seat reservation with more legroom (in SMART fare) no charge
(including snack & drink)
€50 / £39 / CHF 55 / $56 / CZK 1,353 / SEK 463 / NOK 473 / PLN 213 / HUF 15,682 / AED 226 / THB 2,200
  Extra seat: empty middle seat (valid for the transport of musical instruments larger than a guitar) Extra ticket (same price as existing ticket if booked by midnight on the same day; otherwise the flight fare on the day the private seat is booked) Extra ticket (same price as existing ticket if booked by midnight on the same day; otherwise the flight fare on the day the private seat is booked)
       
 

Other charges

   
CBF Flat-rate compensation per returned direct debit €7.65 / £6 / CHF 8 / $9 / CZK 207 / SEK 71 / NOK 72 / PLN 33 / HUF 2,399 €7,65 / £6 / CHF 8 / $9 / CZK 207 / SEK 71 / NOK 72 / PLN 33 / HUF 2.399 / AED 35 / THB 400
CXL/RBK
flex
Charge-incurring booking change and cancellation in fares with the Flex option in line with Article 19.4.3 €75 / £59 / CHF 82 / $84 / CZK 2,030 / SEK 694 / NOK 709 / PLN 319 / HUF 23,523 €90 / £71 / CHF 98 / $101 / CZK 2,436 / SEK 833 / NOK 851 / PLN 383 / HUF 28,228 / AED 406 / THB 4,000

ERRORS & OMISSIONS EXCEPTED.

For further information please consult our General Conditions of Carriage.

Our fares at a glance

   

BASIC

Our budget fare

SMART

Our standard fare

BEST

Our comfort fare
  Collect miles - Boomerang Club or Miles & More
          Increased mileage credit, including HON Circle miles
  Snack & drink From €6       À la carte catering
  1 bag up to 23 kg €15
if booked online
       
  2nd bag up to 23 kg €75
if booked online
€75
if booked online
   
  Preferred seating
(Middle Seat)
€8       Throughout the 
Airbus fleet in rows 1-3
  Preferred seating
(Aisle or window)
€12       Throughout the 
Airbus fleet in rows 1-3
  Seat with more legroom
Snack & drink included
€20
where available
Where available
  Throughout the 
Airbus fleet
  Adjacent seat free            
  Lounge access Lounge access at select airports for HON and SEN Lounge access at select airports for HON, SEN and FTL
Lounge access at select airports
  Reserved
hand luggage compartment
           
  Priority check-in
and boarding
           
  Access to security fast lane           At select airports
  Booking changes Surcharge Free with Flex option * Free with Flex option *
  Cancellation     Free with Flex option * Free with Flex option *
  Extras
Special luggage and sport equipment
Surcharge **
(price depends on service)
Surcharge **
(price depends on service)
Surcharge **
(price depends on service)
   

BASIC

Our budget fare

SMART

Our standard fare

BEST

Our Premium fare
  Collect miles - Boomerang Club or Miles & More
        Mileage credit, including HON Circle miles
  SMART-Meals     One warm and one cold meal incl.     À la carte catering
  Sky-Meals
(Six meals to chose from)
Sky-Meal from €7,90
  Can be added to SMART-Meals     À la carte catering
  À la carte catering            
  1 bag up to 23 kg €30
if booked online
       
  2nd bag up to 23 kg €150
if booked online
€150
if booked online
   
  Preferred seating
(Middle seat)
€10       Throughout the 
Airbus fleet in rows 1-3
  Preferred seating
(Aisle or window)
€20       Throughout the 
Airbus fleet in rows 1-3
  Seat with more legroom
€90
where available
€50
where available
   
  Premium seating in the exclusive area        
  More legroom and a comfortably adjustable backrest included        
  Lounge access   Lounge access at select airports for HON, SEN and FTL
Lounge access at select airports
  Reserved
hand luggage compartment
         
  Priority check-in
and boarding
         
  Access to security fast lane         At select airports
  Booking changes Surcharge Free with Flex option * Free with Flex option *
  Cancellation   Free with Flex option * Free with Flex option *
  Extras
Special luggage and sport equipment
Surcharge **
(price depends on service)
Surcharge **
(price depends on service)
Surcharge **
(price depends on service)

 
In-flight entertainment
Wings Entertain
€9,90 
(payment on board)
€9,90
(payment on board)
 
  WiFi on board 
Wings Connect
Surcharge
(price depends on service,
payment on board)
Surcharge
(price depends on service,
payment on board)
Surcharge
(price depends on service,
payment on board)

     Included           
 
     Cannot be added

* Can be added for a surcharge; free booking changes and cancellation possible until the end of the departure date
** Where available

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etix® is an electronic ticket that replaces paper tickets. It has a 13-digit number in addition to your booking code. You receive this etix® ticket number under certain circumstances, for example if you book through the Lufthansa website or a travel agent. It is saved for you in the etix® database. When you present your etix® ticket number and a photo ID, you will receive your boarding pass.

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The connection between ${originairport} and ${destinationairport} is carried out by our partner, Condor. You can book your flight directly with Condor. Would you like to be automatically redirected to Condor?

When flying from, to or over certain countries* airlines are required by law to collect certain data through the Advance Passenger Information System (APIS) and to forward it to the authorities of those countries prior to the flight.

The following information is required:

  • Title
  • First name and surname
  • Date and country of birth
  • Gender
  • Nationality
  • Passport information
     

Additional APIS information is required for entry into the USA:

  • Country of residency
  • Destination airport
  • Complete address of your destination (street, city, postal code, state/province, country) 

Passengers who book online can enter this information immediately after completing their booking. Any missing information can be added later by going to 'My Eurowings'.

To avoid unnecessary delays at the check-in counter, we recommend that you submit the APIS information as early as possible using our online form.

Please note that you may not be permitted to travel if the information is not complete.

* United Kingdom, United States of America, Mauritius, Dominican Republic, Thailand, Cuba

Travelling with children

We can only transport children under the age of 12 at the time of travel if they travel with a responsible companion who has reached majority. Children and the accompanying adult must belong to the same booking (with the same booking number). If this is not the case, please contact our call centre no later than 3 days before departure.

In event that the accompanying adult is not a parent or legal guardian, we will need written permission from a parent or a legal guardian. Please use the form provided for this purpose. Without this written permission, we regret that we will have to refuse carriage.
On direct flights within Germany, childen ages 5 through 11 may travel with Eurowings without an accompanying adult (unaccompanied minors). Our child-friendly staff will care for your child and ensure that he or she reaches the destination airport safely.

Infants under the age of 2 are not entitled to a seat. Instead, they are transported on the lap of an adult and secured with a seatbelt (loop belt).

Alternatively, we offer transport in a child safety seat in a separate seat. Bookings may only be made through the call centre or at one of our airport counters. Online booking is excluded.

More information about travelling with children.

  Important: the valid age is that on the date of the last flight in the booking.  

Travelling with infants

We can only transport children under the age of 12 at the time of travel if they travel with a responsible companion who has reached majority. Children and the accompanying adult must belong to the same booking (with the same booking number). If this is not the case, please contact our call centre no later than 3 days before departure.

In event that the accompanying adult is not a parent or legal guardian, we will need written permission from a parent or a legal guardian. Please use the form provided for this purpose. Without this written permission, we regret that we will have to refuse carriage.
On direct flights within Germany, childen ages 5 through 11 may travel with Eurowings without an accompanying adult (unaccompanied minors). Our child-friendly staff will care for your child and ensure that he or she reaches the destination airport safely.

Infants under the age of 2 are not entitled to a seat. Instead, they are transported on the lap of an adult and secured with a seatbelt (loop belt).

Alternatively, we offer transport in a child safety seat in a separate seat. Bookings may only be made through the call centre or at one of our airport counter. Online booking is excluded.

More information about travelling with children.

  Important: the valid age is that on the date of the last flight in the booking.

Partner Airlines

Airline Airline code Website Baggage policy
Lufthansa LH www.lufthansa.com click here
Germanwings 4U www.eurowings.com click here
SWISS LX www.swiss.com click here
Austrian Airlines OS www.austrian.com click here
Brussels Airlines SN www.brusselsairlines.com click here
Condor DE www.condor.com click here
United Airlines UA www.united.com click here
Air Canada AC www.aircanada.com click here
All Nippon Airways NH www.anaskyweb.com click here

Long-haul routes include Miami, Mauritius, Bangkok, Cancun, Phuket, Havanna, Varadero, Punta Cana und Puerto Plata.  

Web check-in is currently only available on our long-haul flights to Mauritius. You can check in online 72 hours before departure here. Web check-in usually closes 90 minutes before departure. Here you can check the exact times for the web and mobile check-in at your departure airport.

Web check-in is currently unavailable on our long-haul flights to Phuket, Bangkok, Miami, Cancun, Havanna, Varadero, Punta Cana, Puerto Plata.
Please use our check-in counter at the airport. The check-in counters open three hours before departure and close 60 minutes before scheduled departure time.