Information for passengers with impaired mobility

We offer a variety of free services for passengers with mobility restrictions or sensory capacities, including assistance on the apron and steps to the plane with boarding and deplaning. We will also  carry those passengers to their seats who are unable to walk.

In addition, we transport wheelchairs and service animals free of charge.

If you and your travel companion need help, we will be happy to assist you. Please let us know as far in advance as possible by calling the Call Center or our service hotline for passengers with impaired mobility, available around the clock and free of charge from anywhere in the world, at 00800 320 320 00. You can also talk to our staff at the check-in counter.

For information and special tips for passengers with impaired mobility related to specific airports, go to the airport websites. You will find links to them in our airport and terminal information.

Preparing for your trip

So that you can be perfectly prepared for your flight with Eurowings, you will find complete information here on what to bear in mind when booking a flight, checking in, reserving a seat and finding your way at the airport if you have impaired mobility or sensory capacities.

  • Tips on booking a flight

    To help us ensure your flight is as enjoyable as possible, please let us know what services you will need in good time, ideally when you book. We cannot guarantee optimum care if service requests are submitted late or not at all.

    We offer the following assistance services. Needless to say, they are free of charge, and you can add them when you are booking your flight: 
    • Assistance for hearing-impaired passengers during boarding and deplaning
    • Assistance for visually impaired passengers during boarding and deplaning
    • Carrying passengers with impaired mobility to the plane and transport of one wheelchair
    • Assistance for passengers with impaired mobility from check-in to the plane
    • Assistance for passengers with impaired mobility on the steps to the plane

    For other queries or requests for assistance, use the "Passengers with impaired mobility" option in our contact form to contact us, or call our service hotline for passengers with impaired mobility, available around the clock and free of charge from anywhere in the world, at 00800 320 320 00. Our staff at the check-in counter will be happy to provide further assistance.

  • Reserving seats

    You can generally choose any seat that meets your needs. However, safety-related restrictions may be necessary. Almost all seats in the Eurowings fleet have movable armrests that will make it easier for you to get to your seat. 

    Please be aware that we are unable to transport passengers in a completely reclined position.

    It goes without saying that our passengers with disabilities board first. If you and your travel companion need additional help at check-in, during boarding or deplaning or on the way to your seats, we will be happy to assist you. 

    If possible, please add these free additional services when you book your flight.

  • Passengers with wheelchairs

    You are welcome to bring your own wheelchair with you, as long as it does not use wet-cell or unsealed/non-leakproof batteries. We can carry up to five passengers with wheelchairs per flight. The number of wheelchair passengers is unrestricted on our direct flights to or from the United States. We are able to transport larger groups with wheelchairs, subject to prior notification and by mutual arrangement.

    We will transport your wheelchair free of charge. However, we ask you to reserve this additional service in the second step of our Online Flight Booking, by adding the service later or by calling our Call Center.

    Is your wheelchair battery-powered and equipped with a leakproof dry-cell or gel battery? If so, be sure that the battery is not connected for operation and that the contacts are insulated and protected from short-circuiting. The battery must also be securely fastened to the wheelchair. Naturally, we transport mobility aids free of charge.

    Registering a wheelchair online during flight booking

    We recommend registering your wheelchair as soon as you book your flight – either by using our mobile services or directly online:

    • In Step 2 of the Online Booking process, go to "Additional services" and click on "Special flight services".
    • Once you are there, click on the requested services for your outgoing and return flights – in this case, transport for your wheelchair.
    Adding a wheelchair later

    You can register your wheelchair even after you have booked your flight – up to 40 minutes before departure – online or by using our mobile services:

    More information about booking extra options online can be found in our help area.

    Note:

    You can also transport your wheelchair free of charge on Eurowings flights that you have booked with one of our partner airlines or a travel agency. For information about this, contact the appropriate airline or travel agency.

  • Flying with an assistance dog

    Assistance/Service dogs (SVAN)

    You can always transport your assistance dog with us in the cabin. Unfortunately, we are only able to carry one assistance dog on each flight (not applicable for flights to and from the U.S.). Assistance dogs are carried free of charge, but must be registered via our contact form after booking. We recommend you check with us if the space is still available prior to making your booking. We recommend using a dog harness and a muzzle. Please note that some countries are subject to special regulations for entry of service dogs, and you should find out about them beforehand. 

    The following are considered service dogs (SVAN): seeing-eye dogs, hearing dogs, comparably trained service dogs to assist passengers such as those with epilepsy or autism, and rescue dogs.

     ESAN dogs (Emotional support animals) on flights to/from the U.S.

    It is possible to transport an emotional support (ESAN) dog free of charge in the cabin on Eurowings direct flights to/from the United States and on feeder flights with UA flight numbers to/from United Airlines U.S. flights. To transport an ESAN dog, it is necessary to submit medical documentation from a certified psychologist.

    Registering an assistance or ESAN dog
    • Use our contact form to register your assistance/ESAN dog. To do this, select the  "Passengers with impaired mobility" option.
    • Our customer service department must confirm that you are transporting a service dog no later than 48 hours (two days) before travel begins, so you must have submitted all necessary documentation prior to this date.
    • Assistance/ESAN dogs from an EU member state require a European pet passport, while those from a non-EU member state require a third-country official veterinary certificate showing a microchip number and a valid rabies vaccination.
    • All necessary entry and exit documents for your service/ESAN dog must be submitted at check-in. 
    Requirements for transporting an assistance/ESAN dog
    • Your animal must be trained to obey and behave appropriately in the cabin (no growling, barking or jumping up on humans or other dogs). 
    • For flights from/to the United States, it is not necessary to submit a training certificate for the dog. For flights outside the United States, it is necessary to submit a training certificate for the dog.
    • Particularly for the sake of hygiene, it must be guaranteed that the animal will not void uncontrollably in the cabin or on the airport premises or that it can control its habits in such a way as to present no health risk or hygiene problem and to avoid disturbing other passengers in any way.
    • The dog must lie or sit in front of your seat (in the foot space) and wear a lead. We recommend securing the dog with a harness, not with a collar. Under no circumstances may the dog sit on a passenger seat. 

    It is possible to check your assistance/ESAN dog's fitness for cabin transport before you board your flight. If your dog behaves inappropriately, you may be asked to muzzle your dog for transport, or transport may be refused.

    Please note: 

    Special regulations on the entry and exit of assistance dogs apply for the United Kingdom and Ireland. For information about these, go to: https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/181660/pets-neu.pdf or write to:

    Embassy of the United Kingdom
    Wilhelmstr. 70-71
    10117 Berlin
    Tel +49 (0)30 20457-0

    The above provisions for dogs on flights from and to the United Kingdom and Ireland apply to service animals only.

  • Companions

    Please note that for safety reasons, a companion is necessary in the following instances:
    • If passengers are completely immobilised and cannot assist in their own evacuation
    • If passengers cannot orientate themselves independently
    • If passengers cannot communicate safety instructions to the flight attendants
    • If passengers cannot understand/follow safety instructions
  • At the airport

    It is important to schedule enough time for check-in and the security inspection to avoid unnecessary time pressure. That's why we recommend the following:

    • Be at the airport two hours before departure. This is particularly important for foreign airports that are not yet familiar to you. The Eurowings check-in counters are generally open 2 hours before departure and close 40 minutes before the scheduled departure time.  
    • Schedule an additional half hour to get from check-in to the jetway, particularly at peak passenger times (for example, at the start of holiday seasons), to check special luggage or if you are getting special flight services.
    • Pay attention to monitors and airport announcements – they tell you where the check-in counters are located or inform you of any changes.

    Please tell personnel at the check-in counter of any services you have booked so that you receive priority service and can be accompanied on board before the other passengers if necessary. Although it is not required, we would appreciate knowing the nature of your impairment (for example, if you have impaired mobility or a pacemaker).

    For complete information on all matters relating to check-in, click here.

    Airport information

    Many airports offer special products and services for passengers with impaired mobility. There is often information about this on the website of the specific airport. You can also usually request written information from the specific airport.

    Here are several airport websites that provide information for passengers with impaired mobility:

    For more information and links to websites of airports served by Eurowings go to our Airport and terminal information.

    For information about all commercial and regional airports in Germany, go to the website of the Arbeitsgemeinschaft Deutscher Verkehrsflughäfen ADV.

  • Other information

    Can passengers with casts fly?

    Yes, basically any passenger can fly with a cast, as long as the cast is split or has an expansion joint. We recommend obtaining medical documentation of your fitness to fly.

    What should pregnant women bear in mind about flying?

    Women can fly up to and during the 36th week of pregnancy without worry and without incurring any increased health risk, as long as the pregnancy has proceeded without complications. After that point, for the sake of your health and the health of your unborn child, you may no longer travel aboard an aircraft.

    During pregnancy, you should generally forgo flying if you

    • expect a multiple birth
    • have already had a miscarriage
    • have a cardiac or circulatory disease

    Moreover, there is an increase risk of thrombosis during pregnancy.

    In order to rule out any other existing risks, we recommend consulting with your physician before scheduling air travel.

    Please note that you will have to present your pregnancy record to document your fitness to fly.

  • Checklist to prepare for travel

    The list below will help you to check whether you have made all important preparations for your flight:
    • I informed Eurowings of my impaired mobility while or after booking my flight and have indicated my special requests (use of special services such as pick-up with a wheelchair or transport of a service animal, etc.)
    • I have booked my flight in good time, indicated whether I will travel with my own wheelchair and stated its type, dimensions and weight
    • I have promptly registered my service animal with Eurowings, submitted necessary documents and received confirmation of my service at least 48 hours before starting my travel
    • I have gathered information about service for passengers with impaired mobility at the departure and/or destination airports
    • I have had a medical form issued for a mobility impairment due to an ongoing medical condition (such as recent surgery or a fracture).

In flight

To make your time on board pass pleasantly, we would like to inform you about our services for passengers with impaired mobility and sensory capacities.

Statutory guidelines and information for U.S. citizens and passengers travelling from/to the United States

Statutory Guidelines

Passengers with impaired mobility are transported in accordance with Regulation (EC) No 1107/2006 of 5 July 2006 on the rights of disabled persons and persons with reduced mobility when travelling by air. Passengers who travel to and from the United States are transported in accordance with the U.S. Department of Transportation provisions set out in 14 Code of Federal Regulations Part 382.

Information for U.S. citizens and travellers from/to the United States

If you have questions, please contact the following authorities:

  • U. S. Dept. of Transportation
    Aviation Consumer Protection Division, C-75
    1200 New Jersey Ave., S.E.
    Washington, D.C. 20590
    Tel. 1-202-366-2220 (voice call) or 1-202-366-0511 (TTY/assistive device)
    Online: Aviation Consumer Protection Division
  • U.S. Dept. of Transportation (DOT) Disability Hotline:
    1-800-778-4838 (voice call) or 1-800-455-9880 (TTY/assistive device)

For more information, go to: www.dot.gov

 Note:

All regulations apply to Eurowings flights with an EW or 4U flight number, regardless of the airline operating the flight. In the case of those of our partner airlines that do not use an EW or 4U flight number, the regulations of the airline in question will apply. They can be viewed at the websites of these airlines. At this time, these partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

We can only transport children under the age of 12 at the time of travel if they travel with a responsible companion who has reached majority. Children and the accompanying adult must belong to the same booking (with the same booking number). If this is not the case, please contact our call centre no later than 3 days before departure.

In event that the accompanying adult is not a parent or legal guardian, we will need written permission from a parent or a legal guardian. Please use the form provided for this purpose. Without this written permission, we regret that we will have to refuse carriage.
On direct flights within Germany, childen ages 5 through 11 may travel with Eurowings without an accompanying adult (unaccompanied minors). Our child-friendly staff will care for your child and ensure that he or she reaches the destination airport safely.

Infants under the age of 2 are not entitled to a seat. Instead, they are transported on the lap of an adult and secured with a seatbelt (loop belt).

Alternatively, we offer transport in a child safety seat in a separate seat. Bookings may only be made through the call centre or at one of our airport counters. Online booking is excluded.

More information about travelling with children.

 Important: the valid age is that on the date of the last flight in the booking.  

Travelling with infants

We can only transport children under the age of 12 at the time of travel if they travel with a responsible companion who has reached majority. Children and the accompanying adult must belong to the same booking (with the same booking number). If this is not the case, please contact our call centre no later than 3 days before departure.

In event that the accompanying adult is not a parent or legal guardian, we will need written permission from a parent or a legal guardian. Please use the form provided for this purpose. Without this written permission, we regret that we will have to refuse carriage.
On direct flights within Germany, childen ages 5 through 11 may travel with Eurowings without an accompanying adult (unaccompanied minors). Our child-friendly staff will care for your child and ensure that he or she reaches the destination airport safely.

Infants under the age of 2 are not entitled to a seat. Instead, they are transported on the lap of an adult and secured with a seatbelt (loop belt).

Alternatively, we offer transport in a child safety seat in a separate seat. Bookings may only be made through the call centre or at one of our airport counter. Online booking is excluded.

More information about travelling with children.

 Important: the valid age is that on the date of the last flight in the booking.

Carriage of baggage

Description Type of service Short and medium-haul route
(Charges per person and flight segment)
Long-haul route
(Charges per person and flight segment)
Reduced baggage surcharge for a maximum of one item of checked luggage BAG from €8 / £7 / CHF 9 / $9 / CZK 216 / SEK 78 / NOK 72 / PLN 35 / HUF 2,478 (depending on route) from €25 / £22 / CHF 27 / $27 / CZK 676 / SEK 244 / NOK 225 / PLN 108 / HUF 7,745 / AED 110 / THB 1,100
Baggage surcharge for a maximum of one item of checked luggage BAG (BM) €30 / £27 / CHF 33 / $33 / CZK 811 / SEK 293 / NOK 270 / PLN 130 / HUF 9,294 (depending on route) €60 / £54 / CHF 65 / $65 / CZK 1,621 / SEK 586 / NOK 539 / PLN 260 / HUF 18,588 / AED 265 / THB 2,600
Baggage surcharge per additional item of checked luggage BAG 2 - 5 €75 / £67 / CHF 81 / $82 / CZK 2,027 / SEK 733 / NOK 674 / PLN 325 / HUF 23,235 €150 / £134 / CHF163 / $164 / CZK4.054 / SEK1.466 / NOK1.348 / PLN 651 / HUF 46.471 / AED 662 / THB 6.400
Excess luggage surcharge for the first item of luggage of up to 9 kg of excess weight XBA/XMA
€50 / £45 / CHF 54 / $55 / CZK 1,351 / SEK 489 / NOK 449 / PLN 217 / HUF 15,490 €100 / £89 / CHF 108 / $109 / CZK 2,702 / SEK 977 / NOK 899 / PLN 434 / HUF 30,981 / AED 441 / THB 4,300
Excess luggage surcharge for additional items of excess luggage of up to 9 kg of excess weight XBB-XBE/MBXME €50 / £45 / CHF 54 / $55 / CZK 1,351 / SEK 489 / NOK 449 / PLN 217 / HUF 15,490 €100 / £89 / CHF 108 / $109 / CZK 2,702 / SEK 977 / NOK 899 / PLN 434 / HUF 30,981 / AED 441 / THB 4,300
Transport of ski equipment weighing up to max. 30 kg (skis/snowboards – max. 3 pairs/boards per person) incl. accessories such as sticks and ski/snowboarding boots (depending on availability) SKI no charge no charge
Transport of sports weapons per item (incl. ammunition) WEAP €50 / £45 / CHF 54 / $55 / CZK 1,351 / SEK 489 / NOK 449 / PLN 217 / HUF 15,490 not available
Transport of golf equipment per set GOLF €50 / £45 / CHF 54 / $55 / CZK 1,351 / SEK 489 / NOK 449 / PLN 217 / HUF 15,490 €100 / £89 / CHF 108 / $109 / CZK 2,702 / SEK 977 / NOK 899 / PLN 434 / HUF 30,981 / AED 441 / THB 4,300
Transport of bicycle (packed securely for transport) per bike
Packing material is not provided by us (depending on availability)
BIKE €50 / £45 / CHF 54 / $55 / CZK 1,351 / SEK 489 / NOK 449 / PLN 217 / HUF 15,490 €100 / £89 / CHF 108 / $109 / CZK 2,702 / SEK 977 / NOK 899 / PLN 434 / HUF 30,981 / AED 441 / THB 4,300
Transport of the following specialised equipment: bodyboard, surfboard, sailboard/hang-glider, diving equipment (depending on availability) SPEQ €50 / £45 / CHF 54 / $55 / CZK 1,351 / SEK 489 / NOK 449 / PLN 217 / HUF 15,490 €100 / £89 / CHF 108 / $109 / CZK 2,702 / SEK 977 / NOK 899 / PLN 434 / HUF 30,981 / AED 441 / THB 4,300

Please note:

If your booking consists of an etix® ticket number and/or a Eurowings flight booked via one of our partner airlines or at a travel agency, luggage rules may vary. Please contact the relevant airline or travel agency for more information.

Service for disabled passengers

Description Type of service Short and medium-haul route
(Charges per person and flight segment)
Long-haul route
(Charges per person and flight segment)
Boarding and disembarking assistance for visually impaired passengers BLND no charge no charge
Boarding and disembarking assistance for deaf passengers and sign language users DEAF no charge no charge
Assistance for passengers with impaired mobility on airport apron WCHR no charge no charge
Assistance for passengers with impaired mobility on aircraft steps WCHS no charge no charge
Carrying passengers with impaired mobility to seat on aircraft WCHC no charge no charge
Transport of manually operated wheelchair WCMP no charge no charge
Transport of a motorised wheelchair operating on dry batteries WCBD no charge no charge
Transport of a assistance dog Assistance dog no charge no charge

Specific services

Description Type of service Short and medium-haul route
(Charges per person and flight segment)
Long-haul route
(Charges per person and flight segment)
Service surcharge levied on a booking or booking change (flight date) in line with Article 5.2.3 of the GCC, as booked via the call centre, at our airport sales desk or through a commercial agent ADD €20 / £18 / CHF 22 / $22 / CZK 540 / SEK 195 / NOK 180 / PLN 87 / HUF 6,196 (per booking, not per person and per journey) €20 / £18 / CHF 22 / $22 / CZK 540 / SEK 195 / NOK 180 / PLN 87 / HUF 6,196 / AED 88 / THB 900 plus difference in current flight price
Call centre service fee when subsequently booking additional services that can be booked online (e.g. additional luggage) RAD €10 / £9 / CHF 11 / $11 / CZK 270 / SEK 98 / NOK 90 / PLN 43 / HUF 3,098 (per booking, not per person and per journey) €10 / £9 / CHF 11 / $11 / CZK 270 / SEK 98 / NOK 90 / PLN 43 / HUF 3,098 / AED 44 / THB 500 (per booking, not per person and per journey)
Charge for a change to the flight date up to 30 minutes before departure before web check-in closes RBK €70 / £62 / CHF 76 / $76 / CZK 1,892 / SEK 684 / NOK 629 / PLN 304 / HUF 21,686 plus difference in current flight price €90 / £80 / CHF 98 / $98 / CZK 2,432 / SEK 880 / NOK 809 / PLN 390 / HUF 27,882 / AED 397 / THB 3,800 plus difference in current flight price
Change of name per person and per booking NC1 €70 / £62 / CHF 76 / $76 / CZK 1,892 / SEK 684 / NOK 629 / PLN 304 / HUF 21,686 plus difference in current flight price €120 / £107 / CHF 130 / $131 / CZK 3,243 / SEK 1,173 / NOK 1,079 / PLN 521 / HUF 37,177 / AED 529 / THB 5,100 plus difference in current flight price
Transport of pets up to 8 kg in an appropriate container (Containers for transporting pets are not provided by us) PETC €55 / £49 / CHF 60 / $60 / CZK 1,486 / SEK 538 / NOK 494 / PLN 239 / HUF 17,039 (no additional charge for assistance dogs) not available (assistance dogs available, no charge)
Surcharge per payment by credit card, PayPal or RatePAY TAF 2% of the total booking fare (for domestic German flights plus VAT) 2% of the total booking fare
Surcharge per payment by credit card, PayPal or RatePAY (e.g. in the case of adding luggage or purchasing flight vouchers) TAFR 2% of the payment amount (for domestic German flights plus VAT) 2% of the payment amount
Surcharge for payments by credit card for group bookings per person and leg TAFG 2% of the payment amount (for domestic German flights plus VAT) 2% of the payment amount
Fee per RatePAY-Invoice or PayPal RPF 2% of the payment amount (for domestic German flights plus VAT) 2% of the payment amount
Service charge per leg for children up to 2 years of age INF €19 / £17 / CHF 21 / $21 / CZK 513 / SEK 186 / NOK 171 / PLN 82 / HUF 5,886 €75 / £67 / CHF 81 / $82 / CZK 2,027 / SEK 733 / NOK 674 / PLN 325 / HUF 23,235 / AED 331 / THB 3,200
Supervision of children between 5 and 11 travelling alone (unaccompanied minor service in accordance with Article 21) only within Germany and on flights from Germany to Zurich and Vienna  UM €50 / £45 / CHF 54 / $55 / CZK 1,351 / SEK 489 / NOK 449 / PLN 217 / HUF 15,490 not available
Transport of pushchairs on airport apron, on aircraft steps, in the airport Pushchairs no charge no charge
Seat reservation – standard (Middle seat) SEF from €5 / £4 / CHF 5 / $5 / CZK 135 / SEK 49 / NOK 45 / PLN 22 / HUF 1,549 from €8 / £7 / CHF 9 / $9 / CZK 216 / SEK 78 / NOK 72 / PLN 35 / HUF 2,478 / AED 35 / THB 400
Seat reservation – standard (Middle seat) for subsequent bookings at the airport desk SEF €10 / £9 / CHF 11 / $11 / CZK 270 / SEK 98 / NOK 90 / PLN 43 / HUF 3,098 €15 / £13 / CHF 16 / $16 / CZK 405 / SEK 147 / NOK 135 / PLN 65 / HUF 4,647 / AED 66 / THB 700
Seat reservation – standard (Aisle or window) SEF from €10 / £9 / CHF 11 / $11 / CZK 270 / SEK 98 / NOK 90 / PLN 43 / HUF 3,098 from €18 / £16 / CHF 20 / $20 / CZK 486 / SEK 176 / NOK 162 / PLN 78 / HUF 5,576 / AED 79 / THB 800
Seat reservation – standard (Aisle or window) for subsequent bookings at the airport desk SEF €20 / £18 / CHF 22 / $22 / CZK 540 / SEK 195 / NOK 180 / PLN 87 / HUF 6,196 €30 / £27 / CHF 33 / $33 / CZK 8111 / SEK 293 / NOK 270 / PLN 130 / HUF 9,294 / AED 132 / THB 1,300
Seat reservation with more legroom (in BASIC fare, including snack & drink) SEF from €17 / £15 / CHF 18 / $19 / CZK 459 / SEK 166 / NOK 153 / PLN 74 / HUF 5,267 (depending on route) from €85 / £76 / CHF 92 / $93 / CZK 2,297 / SEK 831 / NOK 764 / PLN 369 / HUF 26,333 / AED 375 / THB 3,600
Seat reservation with more legroom (in BASIC fare, including snack & drink) for subsequent bookings at the airport desk SEF €35 / £31 / CHF 38 / $38 / CZK 946 / SEK 342 / NOK 315 / PLN 152 / HUF 10,843 €90 / £80 / CHF 98 / $98 / CZK 2,432 / SEK 880 / NOK 809 / PLN 390 / HUF 27,882 / AED 397 / THB 3,800
Seat reservation with more legroom (in SMART fare, including snack & drink) SEF from €3 / £3 / CHF 3 / $3 / CZK 81 / SEK 29 / NOK 27 / PLN 13 / HUF 929 (depending on route) from €40 / £36 / CHF 43 / $44 / CZK 1,081 / SEK 391 / NOK 360 / PLN 174 / HUF 12,392 / AED 176 / THB 1,700
Seat reservation with more legroom (in SMART fare, including snack & drink) for subsequent bookings at the airport desk SEF €15 / £13 / CHF 16 / $16 / CZK 405 / SEK 147 / NOK 135 / PLN 65 / HUF 4,647 €50 / £45 / CHF 54 / $55 / CZK 1,351 / SEK 489 / NOK 449 / PLN 217 / HUF 15,490 / AED 221 / THB 2,200
Extra seat: empty middle seat (valid for the transport of musical instruments larger than a guitar)   Extra ticket (same price as existing ticket if booked by midnight on the same day; otherwise the flight fare on the day the private seat is booked) Extra ticket (same price as existing ticket if booked by midnight on the same day; otherwise the flight fare on the day the private seat is booked)

Other charges

Description Type of service Short and medium-haul route
(Charges per person and flight segment)
Long-haul route
(Charges per person and flight segment)
Save Your Price SYP €2 / £2 / CHF 2 / $2 / CZK 54 / SEK 20 / NOK 18 / PLN 9 / HUF 620 €10 / £9 / CHF 11 / $11 / CZK 270 / SEK 98 / NOK 90 / PLN 43 / HUF 3,098 / AED 44 / THB 500
Flat-rate compensation per returned direct debit CBF €7,65 / £7 / CHF 8 / $8 / CZK 207 / SEK 75 / NOK 69 / PLN 33 / HUF 2,370 €7,65 / £7 / CHF 8 / $8 / CZK 207 / SEK 75 / NOK 69 / PLN 33 / HUF 2,370 / AED 34 / THB 400
Charge-incurring booking change and cancellation in fares with the Flex option in line with Article 19.4.3 CXL/RBK
flex

€75 / £67 / CHF 81 / 82$ / CZK 2,027 / SEK 733 / NOK 674 / PLN 325 / HUF 23,235

€90 / £80 / CHF 98 / $98 / CZK 2,432 / SEK 880 / NOK 809 / PLN 390 / HUF 27,882 / AED 397 / THB 3,800

Errors and omissions excepted.

For further information please consult our General Conditions of Carriage.

Services

BASIC

Our budget fare

SMART

Our standard fare

BEST

Our Premium fare

Collect miles - Boomerang Club or Miles & More

Included

Included

Included

Increased mileage credit,
including HON Circle miles

Snack & drink

From €6

Included

Included

À la carte catering

1 bag up to 23 kg

€9 - 15 
(depending on the route
if booked online

Included

Included

2nd bag up to 23 kg

€75
if booked online

€75
if booked online

Included

Preferred seating 
(Middle Seat)

€8

Included

Included

Throughout the 
Airbus fleet in rows 1-3

Preferred seating
(Aisle or window)

€12

Included

Included

Throughout the 
Airbus fleet in rows 1-3

Seat with more legroom
Snack & drink included

€19 - 21
(depending on the route
 where available

€4 - 6
(depending on the route
 where available

Included

Throughout the 
Airbus fleet

Adjacent seat free

Cannot be added

Cannot be added

Included

Lounge access

Cannot be added

Lounge access at select airports for HON, SEN and FTL

Lounge access at select airports

Reserved
hand luggage compartment

Cannot be added

Cannot be added

Included

Priority check-in

Cannot be added

Cannot be added

Included

Access to security fast lane

Cannot be added

Cannot be added

Included

At select airports

Booking changes

Surcharge

Free with Flex option *

Free with Flex option *

Cancellation

Cannot be added

Free with Flex option *

Free with Flex option *

Extras
Special luggage and sport equipment

Surcharge**
(price depends on service)

Surcharge**
(price depends on service)

Surcharge**
(price depends on service)

Key

  • Included
  • Cannot be added
Services

BASIC

Our budget fare

SMART

Our standard fare

BEST

Our Premium fare

Collect miles - Boomerang Club or Miles & More

Included

Included

Included

Mileage credit, including HON Circle miles

SMART-Meals

Cannot be added

Included

One warm and one cold meal incl.

Cannot be added

À la carte catering

Sky-Meals
(Six meals to chose from)

Sky-Meal from €7,90

Can be added to SMART-Meals

Cannot be added

À la carte catering

À la carte catering

Cannot be added

Cannot be added

Included

1 bag up to 23 kg

€30
if booked online

Included

Included

2nd bag up to 23 kg

€150 
 if booked online

€150 
 if booked online

Included

Preferred seating
(Middle seat)

€10

Included

Included

Throughout the 
Airbus fleet in rows 1-3

Preferred seating
(Aisle or window)

€20

Included

Included

Throughout the 
Airbus fleet in rows 1-3

Seat with more legroom

€90
where available

€50
where available

Included

Premium seating in the exclusive area

Cannot be added

Cannot be added

Included

More legroom and a comfortably adjustable backrest included

Cannot be added

Cannot be added

Included

Lounge access

Cannot be added

Lounge access at select
airports for HON, SEN and FTL

Lounge access at select airports

Reserved
hand luggage compartment

Cannot be added

Cannot be added

Included

Priority check-in
and boarding

Cannot be added

Cannot be added

Included

Access to security fast lane

Cannot be added

Cannot be added

Included

At select airports

Booking changes

Surcharge

Free with Flex option*

Free with Flex option*

Cancellation

Cannot be added

Free with Flex option*

Free with Flex option*

Extras
Special luggage and sport equipment

Surcharge**
(price depends on service)

Surcharge**
(price depends on service)

Surcharge**
(price depends on service)

In-flight entertainment
Wings Entertain

€9,90 
(payment on board)

€9,90 
(payment on board)

Included

WiFi on board 
Wings Connect

Surcharge 
(price depends on service,
payment on board)

Surcharge 
(price depends on service,
payment on board)

Surcharge 
(price depends on service,
payment on board)

Key

  • Included
  • Cannot be added

Footnote list

* Can be added for a surcharge; free booking changes and cancellation possible until the end of the departure date

** Where available

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etix® is an electronic ticket that replaces paper tickets. It has a 13-digit number in addition to your booking code. You receive this etix® ticket number under certain circumstances, for example if you book through the Lufthansa website or a travel agent. It is saved for you in the etix® database. When you present your etix® ticket number and a photo ID, you will receive your boarding pass.

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When flying from, to or over certain countries* airlines are required by law to collect certain data through the Advance Passenger Information System (APIS) and to forward it to the authorities of those countries prior to the flight.

The following information is required:

  • Title
  • First name and surname
  • Date and country of birth
  • Gender
  • Nationality
  • Passport information

Additional APIS information is required for entry into the USA:

  • Country of residency
  • Destination airport
  • Complete address of your destination (street, city, postal code, state/province, country) 

Passengers who book online can enter this information immediately after completing their booking. Any missing information can be added later by going to 'My Eurowings'.

To avoid unnecessary delays at the check-in counter, we recommend that you submit the APIS information as early as possible using our online form.

Please note that you may not be permitted to travel if the information is not complete.

Footnote list

* United Kingdom, United States of America, Mauritius, Dominican Republic, Thailand, Cuba

Partner Airlines

Airline Airline code Website Baggage policy
Lufthansa LH www.lufthansa.com click here
Germanwings 4U www.eurowings.com click here
SWISS LX www.swiss.com click here
Austrian Airlines OS www.austrian.com click here
Brussels Airlines SN www.brusselsairlines.com click here
Condor DE www.condor.com click here
United Airlines UA www.united.com click here
Air Canada AC www.aircanada.com click here
All Nippon Airways NH www.anaskyweb.com click here

Web check-in is currently only available on our long-haul flights to Mauritius. 
You can check in online 72 hours before departure here. Web check-in closes 90 minutes before departure.

Web check-in is currently unavailable on our long-haul flights to Bangkok, Miami, Orlando, Las Vegas, Seattle, Cancun, Havanna, Varadero, Punta Cana, Puerto Plata, Jamaica, Namibia.
Please use our check-in counter at the airport. The check-in counters open three hours before departure and close 60 minutes before scheduled departure time.

Web check-in is currently only available on our long-haul flights to Mauritius. You can check in online 72 hours before departure here. Web check-in usually closes 90 minutes before departure. Here you can check the exact times for the web and mobile check-in at your departure airport.

Web check-in is currently unavailable on our long-haul flights to Bangkok, Miami, Orlando, Las Vegas, Seattle, Cancun, Havanna, Varadero, Punta Cana, Puerto Plata, Jamaica, Namibia.
Please use our check-in counter at the airport. The check-in counters open three hours before departure and close 60 minutes before scheduled departure time. 

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The opening and closing times for web and mobile check-in may vary depending on the departure airport. You can review the exact web and mobile check-in times for your departure airport here.

Information about long-haul flights

Web check-in is currently only available for flights to/from Mauritius
Unfortunately web check-in is currently unavailable for flights to/from Mauritius.
Please use our check-in counter at the airport. The check-in counters open three hours before departure and close 60 minutes before scheduled departure time.  

Booking changes, name changes and booking additional services:

You can only make booking and name changes as well as book additional services (e.g. adding luggage) via the website until web and mobile check-in closes at your departure airport.

Review the exact web and mobile check-in times for your departure airport here: