The most frequently asked questions

What payment options are available?

Service is very important to us, so we offer a wide range of payment options. We ask for your understanding in the event that not all payment options are available to you.

Direct debit

You can pay via direct debit up to 5 days before departure as long as the following requirements are fulfilled:

  • You hold a current account.
  • Sufficient funds are available in your account.


Any charges incurred by cancelled payments or insufficient funds will be added to the flight price. In the event of a chargeback, please do not make any payments. We will contact you as soon as possible to discuss the next steps.

 Note:
Direct debit arrangements may vary for flights booked with our partner airlines at eurowings.com

Credit cards

You can also pay with your credit card as long as you are entitled to use it to pay over the phone or online. For more information on this, please contact your bank.

We accept the following credit cards:

  • MasterCard
  • Debit MasterCard
  • American Express
  • Diners Club
  • VISA Card
  • VISA Electron
  • VISA Debit Card
  • AirPlus

Unfortunately, we are currently unable to accept Eurocheque cards.

 Note:
If you use your credit card as a payment method when adding additional services to your booking or when purchasing vouchers, a transaction fee will be applied.

PayPal

You can either authorise PayPal to transfer the payment amount to us, or you can authorise us to withdraw the relevant amount from your PayPal account.

 Note:
If you use PayPal as a payment method when adding additional services to your booking or when purchasing vouchers, a transaction fee will be applied.

Paying on invoice (RatePAY)

You can also pay for your flight and any charged additional services via RatePAY invoice if:

  • You book online and the amount payable is at least €20 but no more than €2,000
  • The flight price is given in euros
  • Your billing and contact address is your personal address and is within the Federal Republic of Germany or Austria
  • You have a positive credit check

Detailed information can be found in the RatePAY data protection declaration.

If you fulfil these criteria and we have accepted your request to pay via RatePAY invoice, the invoice amount will be due on the tenth bank working day after booking, or at the latest on the last bank working day before departure. Payment must arrive in the receiving account by this date. Please only transfer the payment to the bank account specified on the invoice.

If you are unable to use this payment method, we can offer you an alternative payment option.

 Note:
This payment method can only be used to pay for flight bookings and only for flights charged at the normal price.

Cash payments

You may only pay in cash if you book your ticket at one of our airport counters.

Vouchers

Paying for a booking with a voucher is quick and simple:

  1. In the "Payment" step of the online booking process, select the option to pay with a voucher.
  2. Enter your voucher code and then check the code entered and the travel services in your basket.
  3. Click on "Confirm booking" to complete your booking.

If the price of the flight exceeds the value of your voucher, you may pay the remaining amount either with another voucher or another payment method.

Validity
Vouchers may only be used to book Eurowings flight services and not partner offers (e.g. Rail&Fly, rental cars or hotels).

Please note that conditions of use vary for purchased and promotional vouchers.

 Note:
Vouchers may not be used to book flights with our partner airlines at eurowings.com. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

Are there any restrictions on the amount, size and weight of hand luggage?

Each passenger may carry one item of hand luggage on board with a maximum weight of 8 kg and maximum dimensions of 55 x 40 x 23 cm. This excludes foldable garment bags carried as hand luggage, which may measure up to 57 x 54 x 15 cm.

Due to the limited space available in the cabin, larger or heavier pieces of luggage must be checked in at the airport counter and will be carried in the hold. This is not only for your own safety and the safety of your fellow passengers, but also for your comfort.

Please ensure that medication and valuable items such as laptops, mobile phones, PDAs, documents, ID and jewellery are removed from any bag which is to be carried in the hold.

 Note:
All regulations apply to Eurowings flights with an EW or 4U flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW or 4U flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

What regulations apply for carrying liquids in hand luggage?

In addition to all other hand luggage regulations, the following regulations regarding carrying liquids on aeroplanes apply for all departures within the EU and in several other countries, including Switzerland, Russia, Iceland, Croatia, Israel, Egypt, Morocco, Tunisia and Norway:

  • All liquids (such as cosmetics and toiletries, gels, pastes, creams, lotions, mixtures of liquids and solids, perfumes, pressurised containers, cans or water bottles) and wax and gel-like products may only be carried on board in containers holding up to 100 ml or 100 g.
  • These liquids and products must be packed in a transparent, resealable and fully closed plastic bag (max. capacity 1 l). No such plastic bags are available at our check-in area so travellers must ensure they obtain one in advance, for example a freezer bag from the supermarket.
  • Prescribed medication and baby food may also be carried in hand luggage if the traveller can prove that they will be required during the flight.

Our recommendation:
Store all liquids and gels that you will not require during your flight in your checked luggage to ensure a quicker boarding process.

Liquids from Travel Value or duty-free shops

All liquids, gels, drinks etc. purchased from Travel Value or duty-free shops after the security checks may of course be carried on board.

 Note:
Products and bags that do not comply with requirements or are not closed with a rubber band or similar must be handed over to security. Eurowings accepts no liability for any belongings brought along by passengers which must be handed over to security.

Download information in PDF format.

Further information can be found on the website of the Federal Ministry of the Interior.

 

What options are available to me if I am unable to take my flight?

If you are unable to take your flight, you have three options:

1. Change your booking to another date

Flight bookings can be changed to another available date up to 30 minutes before departure, provided that the flight will be taken by the same person on the same route and is on our published flight schedule. You can change your booking online, via our mobile services or by phoning our call centre. If you have added the Flex option to your SMART or BEST fare booking, you can change your flight free of charge up to 30 minutes before departure. For other bookings, a fixed charge per passenger and per journey leg will be applied. The applicable amount can be found in our table of charges (Article 17 "BKG" and "NC1"). The flight price is determined by the fare that applies to the route at the time you change the booking. If the new flight is more expensive, you must pay the difference in price as well as the booking change fee. However, refunds will not be given if the new flight that is lower in price.

Changing your booking online

  1. Log in to "My flight" using your username and password.
  2. In the overview of your booked flights, select the flight you wish to change.
  3. Enter the new flight date.

Changes to flights made online must be made within the same fare. If you wish to change your fare, you can do so up to 72 hours before departure by telephone or at the airport counter.

Charges
Booking changes will incur a fixed charge and, if appropriate, the fare difference. We will also charge an administration fee for changes made via telephone or in person. This does not apply to flights booked with the Flex option.

 Note:
If you have an etix® ticket number rather than a booking number, or if you have booked a flight operated by one of our partner airlines at eurowings.com or in a travel agency, please contact the relevant airline or your travel agency regarding this matter. 
All regulations apply to Eurowings flights with an EW or 4U flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW or 4U flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

2. Name change

You can transfer your flight to another person by telephone on payment of a charge, but only up to 30 minutes before departure (or in the case of bookings of multiple journey legs, up to 30 minutes before the first flight departs). Please have your booking number ready when you call.

Charges
If the current flight price is higher than the flight you originally booked, you will be required to pay the difference.

 Note:
If your booking has an etix® ticket number, it is not possible to change a name for a Eurowings flight.

3. Cancellation

If you have added the Flex option to your SMART or BEST fare booking, you may cancel your flight up to 30 minutes before departure free of charge. Unfortunately, other bookings cannot be cancelled on account of their low prices. However, the flight dates can be changed online in the "My flight" area. Alternatively, you can call us to have the flights transferred to another person; a charge will apply.

There are four ways to cancel a flight booked with the SMART or BEST fare with the Flex option:

  • Here via our website
  • Via our mobile services under "Manage flights"
  • Via our call centre
  • At our airport counters.

With the Flex option, bookings may also be cancelled after the original travel date has passed. This option is free of charge, but flights must be cancelled on the same day as the original scheduled departure date by phone or in person at our airport counters. If a booking is changed or cancelled after the original departure date, a fixed charge will apply.

Can I cancel my booking?

If you selected the Flex option when booking your SMART or BEST fare, you can cancel your flight up to 30 minutes prior to departure at no extra charge. There are four ways to do this:

  • Via our website under "My flight"
  • Via our mobile services under "Manage flights"
  • Via our call centre
  • At our airport counters

With the Flex option, flights can also be cancelled after the time of the original departure has passed, as long as this is done on the same calendar day as the departure of the original flight, either by telephone via the call centre or in person at the airport counter. If the flight is not cancelled until after the original departure date, a charge will be incurred.

If you have selected another fare, your booking cannot be cancelled due to the low-cost price of the flight.

 

Can I add luggage to an existing booking?

Yes, luggage can be added to a booking up to 30 minutes before departure. If this is done online via "Book add-ons", via mobile in the "Manage bookings" area, or via telephone, the usual additional charges apply. You will pay more if you register your luggage when you get to the airport counter.

Adding luggage to a booking online

  1. Log in on the page "Book add-ons".
  2. You will see an overview of your flights with all the services you have booked.
  3. Simply add your luggage or excess luggage.
  4. After clicking "Next" you just need to confirm your payment to complete the booking.
  5. We will then send you an updated booking confirmation.

 Note:
Registered luggage cannot be removed.
If you do not have a booking number, but instead have an etix® ticket number, or if you have booked a Eurowings flight with one of our partner airlines or in a travel agency, luggage regulations may vary. Please contact the relevant airline or your travel agency for more details.
All regulations apply to Eurowings flights with an EW or 4U flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW or 4U flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

Are there restrictions on the number and weight of items of luggage?

Each passenger may check in up to 5 items of luggage, each of which may not weigh more than 32 kg.

 Note:

If you do not have a booking number but instead have an etix® ticket number, or if you have booked a Eurowings flight with one of our partner airlines or in a travel agency, luggage regulations may vary.
All regulations apply to Eurowings flights with an EW or 4U flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW or 4U flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include
Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

What are the advantages of web check-in?

Quick and convenient: with web check-in you can check in from 72 hours before departure from your office, home, or anywhere, print out your boarding pass and reserve a seat.

Advantages at a glance:

  • Check-in is available 72 hours before departure
  • No long waiting times 
  • You can reserve your own seat and print out your boarding pass

Type of service

Description

Short and medium-haul route

(Charges per person and flight segment)

Long-haul route

(Charges per person and flight segment)
 

Service for disabled passengers

   
BLND Boarding and disembarking assistance for visually impaired passengers no charge no charge
DEAF Boarding and disembarking assistance for deaf passengers and sign language users no charge no charge
WCHR Assistance for passengers with impaired mobility on airport apron no charge no charge
WCHS Assistance for passengers with impaired mobility on aircraft steps no charge no charge
WCHC Carrying passengers with impaired mobility to seat on aircraft no charge no charge
WCMP Transport of manually operated wheelchair no charge no charge
WCBD Transport of a motorised wheelchair operating on dry batteries no charge no charge
Assistance dog Transport of a assistance dog no charge no charge
       
 

Carriage of baggage

   
BAG Reduced baggage surcharge for a maximum of one item of checked luggage €15 / £12 / CHF 16 / $17 / CZK 406 / SEK 139 / NOK 142 / PLN 64 / HUF 4,705 €30 / £24 / CHF 33 / $34 / CZK 812 / SEK 278 / NOK 284 / PLN 128 / HUF 9,409 / AED 135 / THB 1,400
BAG (BM) Baggage surcharge for a maximum of one item of checked luggage €30 / £24 / CHF 33 / $34 / CZK 812 / SEK 278 / NOK 284 / PLN 128 / HUF 9,409 €60 / £47 / CHF 65 / $67 / CZK 1,624 / SEK 555 / NOK 568 / PLN 255 / HUF 18,819 HUF / AED 271 / THB 2,700
BAG 2 - 5 Baggage surcharge per additional item of checked luggage €75 / £59 / CHF 82 / $84 / CZK 2,030 / SEK 694 / NOK 703 / PLN 319 / HUF 23,523 €150 / £118 / CHF 164 / $168 / CZK 4,060 / SEK 1,389 / NOK 1,419 / PLN 638 / HUF 47,047 / AED 677 / THB 6,600
XBA/XMA Excess luggage surcharge for the first item of luggage of up to 9 kg of excess weight €50 / £39 / CHF 55 / $56 / CZK 1,353 / SEK 463 / NOK 473 / PLN 213 / HUF 15,682 €100 / £79 / CHF 109 / $112 / CZK 2,706 / SEK 926 / NOK 946 / PLN 425 / HUF 31,365 / AED 452 / THB 4,400
XBB-XBE/MBXME Excess luggage surcharge for additional items of excess luggage of up to 9 kg of excess weight €50 / £39 / CHF 55 / $56 / CZK 1,353 / SEK 463 / NOK 473 / PLN 213 / HUF 15,682 €100 / £79 / CHF 109 / $112 / CZK 2,706 / SEK 926 / NOK 946 / PLN 425 / HUF 31,365 / AED 452 / THB 4,400
SKI Transport of ski equipment weighing up to max. 30 kg (skis/snowboards – max. 3 pairs/boards per person) incl. accessories such as sticks and ski/snowboarding boots (depending on availability) no charge no charge
WEAP Transport of sports weapons per item (incl. ammunition) €50 / £39 / CHF 55 / $56 / CZK 1,353 / SEK 463 / NOK 473 / PLN 213 / HUF 15,682 not available
GOLF Transport of golf equipment per set €50 / £39 / CHF 55 / $56 / CZK 1,353 / SEK 463 / NOK 473 / PLN 213 / HUF 15,682 €100 / £79 / CHF 109 / $112 / CZK 2,706 / SEK 926 / NOK 946 / PLN 425 / HUF 31,365 / AED 452 / THB 4,400
BIKE Transport of bicycle (packed securely for transport) per bike
Packing material is not provided by us (depending on availability)
€50 / £39 / CHF 55 / $56 / CZK 1,353 / SEK 463 / NOK 473 / PLN 213 / HUF 15,682 €100 / £79 / CHF 109 / $112 / CZK 2,706 / SEK 926 / NOK 946 / PLN 425 / HUF 31,365 / AED 452 / THB 4,400
SPEQ Transport of the following specialised equipment: bodyboard, surfboard, sailboard/hang-glider, diving equipment (depending on availability) €50 / £39 / CHF 55 / $56 / CZK 1,353 / SEK 463 / NOK 473 / PLN 213 / HUF 15,682 €100 / £79 / CHF 109 / $112 / CZK 2,706 / SEK 926 / NOK 946 / PLN 425 / HUF 31,365 / AED 452 / THB 4,400
 

 Please note:

If your booking consists of an etix® ticket number and/or a Eurowings flight booked via one of our partner airlines or at a travel agency, luggage rules may vary. Please contact the relevant airline or travel agency for more information.
   
       
 

Specific services

   
ADD Service surcharge levied on a booking or booking change (flight date) in line with Article 5.2.3 of the GCC, as booked via the call centre, at our airport sales desk or through a commercial agent €20 / £16 / CHF 22 / $22 / CZK 541 / SEK 185 / NOK 189 / PLN 85 / HUF 6,273 (per booking, not per person and per journey) €20 / £16 / CHF 22 / $22 / CZK 541 / SEK 185 / NOK 189 / PLN 85 / HUF 6,273 / AED 90 / THB 900 plus difference in current flight price
RBK Charge for a change to the flight date up to 30 minutes before departure €65 / £51 / CHF 71 / $73 / CZK 1,759 / SEK 602 / NOK 615 / PLN 276 / HUF 20,387 plus difference in current flight price €90 / £71 / CHF 98 / $101 / CZK 2,436 / SEK 833 / NOK 851 / PLN 383 / HUF 28,228 / AED 406 / THB 4,000 plus difference in current flight price
NC1 Change of name per person and per booking €65 / £51 / CHF 71 / $73 / CZK 1,759 / SEK 602 / NOK 615 / PLN 276 / HUF 20,387 plus difference in current flight price €120 / £94 / CHF 131 / $134 / CZK 3,248 / SEK 1,111 / NOK 1,135 / PLN 510 / HUF 37,637 / AED 542 / THB 5,300 plus difference in current flight price
PETC Transport of pets up to 8 kg in an appropriate container (Containers for transporting pets are not provided by us) €40 / £31 / CHF 44 / $45 / CZK 1,083 / SEK 370 / NOK 378 / PLN 170 / HUF 12,546 (no additional charge for assistance dogs) not available (assistance dogs available, no charge)
TAFR Surcharge per payment by credit card or Paypal (e.g. in the case of adding luggage or purchasing flight vouchers) 2% of the payment amount (for domestic German flights plus VAT) 2% of the payment amount
TAFG Surcharge for payments by credit card for group bookings per person and leg 2% of the payment amount (for domestic German flights plus VAT) 2% of the payment amount
INF Service charge per leg for children up to 2 years of age €15 / £12 / CHF 16 / $17 / CZK 406 / SEK 139 / NOK 142 / PLN 64 / HUF 4,705 €75 / £59 / CHF 82 / $84 / CZK 2,030 / SEK 694 / NOK 709 / PLN 319 / HUF 23,523 / AED 339 / THB 3,300
UM Supervision of children between 5 and 11 travelling alone (unaccompanied minor service in accordance with Article 21) only within Germany and on flights from Germany to Zurich and Vienna €50 / £39 / CHF 55 / $56 / CZK 1,353 / SEK 463 / NOK 473 / PLN 213 / HUF 15,682 not available
Pushchairs Transport of pushchairs on airport apron, on aircraft steps, in the airport no charge no charge
SEF Seat reservation – standard (Middle seat) €8 / £6 / CHF 9 / $9 / CZK 217 / SEK 74 / NOK 76 / PLN 34 / HUF 2,509 €10 / £8 / CHF 11 / $11 / CZK 271 / SEK 93 / NOK 95 / PLN 43 / HUF 3.136 / AED 45 / THB 500
SEF Seat reservation – standard (Aisle or window) €12 / £9 / CHF 13 / $13 / CZK 325 / SEK 111 / NOK 114 / PLN 51 / HUF 3,764 €20 / £16 / CHF 22 / $22 / CZK 541 / SEK 185 / NOK 189 / PLN 85 / HUF 6,273 / AED 90 / THB 900
SEF Seat reservation with more legroom (in BASIC fare) €20 / £16 / CHF 22 / $22 / CZK 541 / SEK 185 / NOK 189 / PLN 85 / HUF 6,273
(including snack & drink)
€90 / £71 / CHF 98 / $101 / CZK 2.436 / SEK 833 / NOK 851 / PLN 383 / HUF 28.228 / AED 406 / THB 4.000
SEF Seat reservation with more legroom (in SMART fare) no charge
(including snack & drink)
€50 / £39 / CHF 55 / $56 / CZK 1,353 / SEK 463 / NOK 473 / PLN 213 / HUF 15,682 / AED 226 / THB 2,200
  Extra seat: empty middle seat (valid for the transport of musical instruments larger than a guitar) Extra ticket (same price as existing ticket if booked by midnight on the same day; otherwise the flight fare on the day the private seat is booked) Extra ticket (same price as existing ticket if booked by midnight on the same day; otherwise the flight fare on the day the private seat is booked)
       
 

Other charges

   
CBF Flat-rate compensation per returned direct debit €7.65 / £6 / CHF 8 / $9 / CZK 207 / SEK 71 / NOK 72 / PLN 33 / HUF 2,399 €7,65 / £6 / CHF 8 / $9 / CZK 207 / SEK 71 / NOK 72 / PLN 33 / HUF 2.399 / AED 35 / THB 400
CXL/RBK
flex
Charge-incurring booking change and cancellation in fares with the Flex option in line with Article 19.4.3 €75 / £59 / CHF 82 / $84 / CZK 2,030 / SEK 694 / NOK 709 / PLN 319 / HUF 23,523 €90 / £71 / CHF 98 / $101 / CZK 2,436 / SEK 833 / NOK 851 / PLN 383 / HUF 28,228 / AED 406 / THB 4,000

ERRORS & OMISSIONS EXCEPTED.

For further information please consult our General Conditions of Carriage.

Our fares at a glance

   

BASIC

Our budget fare

SMART

Our standard fare

BEST

Our comfort fare
  Collect miles - Boomerang Club or Miles & More
          Increased mileage credit, including HON Circle miles
  Snack & drink From €6       À la carte catering
  1 bag up to 23 kg €15
if booked online
       
  2nd bag up to 23 kg €75
if booked online
€75
if booked online
   
  Preferred seating
(Middle Seat)
€8       Throughout the 
Airbus fleet in rows 1-3
  Preferred seating
(Aisle or window)
€12       Throughout the 
Airbus fleet in rows 1-3
  Seat with more legroom
Snack & drink included
€20
where available
Where available
  Throughout the 
Airbus fleet
  Adjacent seat free            
  Lounge access Lounge access at select airports for HON and SEN Lounge access at select airports for HON, SEN and FTL
Lounge access at select airports
  Reserved
hand luggage compartment
           
  Priority check-in
and boarding
           
  Access to security fast lane           At select airports
  Booking changes Surcharge Free with Flex option * Free with Flex option *
  Cancellation     Free with Flex option * Free with Flex option *
  Extras
Special luggage and sport equipment
Surcharge **
(price depends on service)
Surcharge **
(price depends on service)
Surcharge **
(price depends on service)
   

BASIC

Our budget fare

SMART

Our standard fare

BEST

Our Premium fare
  Collect miles - Boomerang Club or Miles & More
        Mileage credit, including HON Circle miles
  SMART-Meals     One warm and one cold meal incl.     À la carte catering
  Sky-Meals
(Six meals to chose from)
Sky-Meal from €7,90
  Can be added to SMART-Meals     À la carte catering
  À la carte catering            
  1 bag up to 23 kg €30
if booked online
       
  2nd bag up to 23 kg €150
if booked online
€150
if booked online
   
  Preferred seating
(Middle seat)
€10       Throughout the 
Airbus fleet in rows 1-3
  Preferred seating
(Aisle or window)
€20       Throughout the 
Airbus fleet in rows 1-3
  Seat with more legroom
€90
where available
€50
where available
   
  Premium seating in the exclusive area        
  More legroom and a comfortably adjustable backrest included        
  Lounge access   Lounge access at select airports for HON, SEN and FTL
Lounge access at select airports
  Reserved
hand luggage compartment
         
  Priority check-in
and boarding
         
  Access to security fast lane         At select airports
  Booking changes Surcharge Free with Flex option * Free with Flex option *
  Cancellation   Free with Flex option * Free with Flex option *
  Extras
Special luggage and sport equipment
Surcharge **
(price depends on service)
Surcharge **
(price depends on service)
Surcharge **
(price depends on service)

 
In-flight entertainment
Wings Entertain
€9,90 
(payment on board)
€9,90
(payment on board)
 
  WiFi on board 
Wings Connect
Surcharge
(price depends on service,
payment on board)
Surcharge
(price depends on service,
payment on board)
Surcharge
(price depends on service,
payment on board)

     Included           
 
     Cannot be added

* Can be added for a surcharge; free booking changes and cancellation possible until the end of the departure date
** Where available

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etix® is an electronic ticket that replaces paper tickets. It has a 13-digit number in addition to your booking code. You receive this etix® ticket number under certain circumstances, for example if you book through the Lufthansa website or a travel agent. It is saved for you in the etix® database. When you present your etix® ticket number and a photo ID, you will receive your boarding pass.

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The connection between ${originairport} and ${destinationairport} is carried out by our partner, Condor. You can book your flight directly with Condor. Would you like to be automatically redirected to Condor?

When flying from, to or over certain countries* airlines are required by law to collect certain data through the Advance Passenger Information System (APIS) and to forward it to the authorities of those countries prior to the flight.

The following information is required:

  • Title
  • First name and surname
  • Date and country of birth
  • Gender
  • Nationality
  • Passport information
     

Additional APIS information is required for entry into the USA:

  • Country of residency
  • Destination airport
  • Complete address of your destination (street, city, postal code, state/province, country) 

Passengers who book online can enter this information immediately after completing their booking. Any missing information can be added later by going to 'My Eurowings'.

To avoid unnecessary delays at the check-in counter, we recommend that you submit the APIS information as early as possible using our online form.

Please note that you may not be permitted to travel if the information is not complete.

* United Kingdom, United States of America, Mauritius, Dominican Republic, Thailand, Cuba

Travelling with children

We can only transport children under the age of 12 at the time of travel if they travel with a responsible companion who has reached majority. Children and the accompanying adult must belong to the same booking (with the same booking number). If this is not the case, please contact our call centre no later than 3 days before departure.

In event that the accompanying adult is not a parent or legal guardian, we will need written permission from a parent or a legal guardian. Please use the form provided for this purpose. Without this written permission, we regret that we will have to refuse carriage.
On direct flights within Germany, childen ages 5 through 11 may travel with Eurowings without an accompanying adult (unaccompanied minors). Our child-friendly staff will care for your child and ensure that he or she reaches the destination airport safely.

Infants under the age of 2 are not entitled to a seat. Instead, they are transported on the lap of an adult and secured with a seatbelt (loop belt).

Alternatively, we offer transport in a child safety seat in a separate seat. Bookings may only be made through the call centre or at one of our airport counters. Online booking is excluded.

More information about travelling with children.

  Important: the valid age is that on the date of the last flight in the booking.  

Travelling with infants

We can only transport children under the age of 12 at the time of travel if they travel with a responsible companion who has reached majority. Children and the accompanying adult must belong to the same booking (with the same booking number). If this is not the case, please contact our call centre no later than 3 days before departure.

In event that the accompanying adult is not a parent or legal guardian, we will need written permission from a parent or a legal guardian. Please use the form provided for this purpose. Without this written permission, we regret that we will have to refuse carriage.
On direct flights within Germany, childen ages 5 through 11 may travel with Eurowings without an accompanying adult (unaccompanied minors). Our child-friendly staff will care for your child and ensure that he or she reaches the destination airport safely.

Infants under the age of 2 are not entitled to a seat. Instead, they are transported on the lap of an adult and secured with a seatbelt (loop belt).

Alternatively, we offer transport in a child safety seat in a separate seat. Bookings may only be made through the call centre or at one of our airport counter. Online booking is excluded.

More information about travelling with children.

  Important: the valid age is that on the date of the last flight in the booking.

Partner Airlines

Airline Airline code Website Baggage policy
Lufthansa LH www.lufthansa.com click here
Germanwings 4U www.eurowings.com click here
SWISS LX www.swiss.com click here
Austrian Airlines OS www.austrian.com click here
Brussels Airlines SN www.brusselsairlines.com click here
Condor DE www.condor.com click here
United Airlines UA www.united.com click here
Air Canada AC www.aircanada.com click here
All Nippon Airways NH www.anaskyweb.com click here

Long-haul routes include Miami, Mauritius, Bangkok, Cancun, Phuket, Havanna, Varadero, Punta Cana und Puerto Plata.  

Web check-in is currently only available on our long-haul flights to Mauritius. You can check in online 72 hours before departure here. Web check-in usually closes 90 minutes before departure. Here you can check the exact times for the web and mobile check-in at your departure airport.

Web check-in is currently unavailable on our long-haul flights to Phuket, Bangkok, Miami, Cancun, Havanna, Varadero, Punta Cana, Puerto Plata.
Please use our check-in counter at the airport. The check-in counters open three hours before departure and close 60 minutes before scheduled departure time.