Frequently asked questions
Topic: Accessible travel
Search form for frequently asked questions
Can passengers travel with a wheelchair at Eurowings?
Yes, we can carry up to five passengers with wheelchairs per flight (not applicable for flights to and from the U.S.), provided that the mobility aids do not have wet-cell batteries or unsealed or non-leakproof batteries. The carriage of larger groups of passengers with wheelchairs is only possible if agreed with us in advance.
If your wheelchair is battery powered and has leakproof dry-cell or gel batteries, you must ensure that the battery is not connected and ready for use and that the poles are secured against a short circuit and isolated. The battery must also be attached securely to the wheelchair. We will of course carry your mobility aids free of charge.
Registering wheelchairs online
We recommend that you register your wheelchair with us when you book your flight, either via our mobile services or online:
- In the second step of the online booking process, click on "More services" under "Special flight services".
- Select your required services for both the outward and return journey, in this case the transport of a wheelchair.
Adding a wheelchair at a later date
You can also add your wheelchair to your booking up to before web check-in closes before departure, either online or via our mobile services:
If you would like to book additional services over the telephone or if you have any questions, our employees at our call centre will be happy to assist you.
All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.
You can of course bring your wheelchair free of charge on Eurowings flights booked with one of our partner airlines or at a travel agency. For more information, please contact the relevant airline or your travel agency.