Frequently asked questions
Topic: Mobile services, Booking and booking changes
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What do I do if I lose my booking confirmation/number, or if I never received them?
If you booked your flight online, you can view the number by going to "My flight".
Didn't book online?
Not a problem. Please phone our call centre and we will send your booking confirmation to you again.
As a last resort, you can also check in at our counters without a booking number by simply presenting your identification documents.
Tip: Do you have an etix® number but no booking number? Did you book your Eurowings flight through a travel agent or one of our partner airlines? If so, please contact the appropriate airline or your travel agent. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.