Frequently asked questions
Topic: Luggage & hand luggage
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What do I do if my checked luggage is damaged?
We are very sorry if your luggage is damaged during a Eurowings flight. We will try and deal with the incident as quickly as possible.
If you notice that your luggage is damaged upon arrival, we ask you to register this with the local Eurowings luggage tracing.
In such a case, you must send us a written notification about the damages within seven days as regulated by law. You can do this by post or email at the address below.
To do so, we require the following from you:
- Your booking number (online confirmation number)
- A damage report from the destination airport
- A receipt or report from a luggage shop on the value/condition of the damaged item of luggage
- Your bank account details – not your credit card details (for bank accounts held abroad, please include your IBAN and SWIFT code)
- Your telephone number in case of any questions or messages
- Your luggage tag
Please send this information (only original documents) by post to the following address:
Postfach 73 00
Once we have received your documents we will contact you via telephone as soon as possible.
Please note that Eurowings accepts no liability for wear and tear or for damage occurring due to the nature of the luggage.
- Oversize and heavy items of luggage
- Packaging that is unsuitable for flights (boxes, plastic bags, etc.)
- Limited release luggage
- Scratches and dents on the item of luggage
- Dirt on the item of luggage
If your luggage is damaged during a flight operated by one of our partner airlines, please contact the relevant airline. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.