Frequently asked questions

Topic: Luggage & hand luggage

What happens if I forget or lose my hand luggage on the Eurowings plane?

If you forget or lose a personal item on the plane, our employees at the luggage-tracing office at the relevant airport will be happy to assist you.

For more information, contact the relevant airport by telephone:

  • Adana Airport: +90 212 4633636
  • Amsterdam Airport: +31(0)683693759
  • Ankara Airport: +90 312 398 2243
  • Antalya Airport: +90 242 3303 470
  • Athens Airport: +30 210 35 30 153
  • Bangkok Airport: +66 2 134 2214
  • Barcelona Airport: +34 932 983 310
  • Bari (Apulia) Airport: +39 080 5800 224
  • Basel Airport:  +41 43 815 08 05                                                          
  • Belgrade Airport: +381 11 22 86 412
  • Bergen Airport: +47 815 59955
  • Berlin Tegel Airport: lostandfound.txl.wpas.servicecenter@wisag.de
  • Bilbao Airport: +34 94 4869801
  • Birmingham Airport: +44 121 767 7771 
  • Bodrum Airport: +90 212 463 36 36 EXT 26080
  • Bologna Airport: +39 051-6479 6470 
  • Boston Airport: +1 781 817 9446
  • Bremen Airport: brell@ahs-de.com 
  • Bridgetown Airport: +1 246 428 1661 EXT 3425   
  • Brindisi Airport: +39 0831 4117 447
  • Brussels Airport: +32 2 788 33 44
  • Budapest Airport: +361 296 8395
  • Cagliari (Sardinia) Airport: +39 0702 12076
  • Cancun Airport: +52 998 886 0058
  • Casablanca Airport: +212 625 57 20 05
  • Catania (Sicily) Airport: +39 095 7239 630
  • Chania Airport: +30 282 1065 886                      
  • Cologne/Bonn Airport: cgnll@ahs-de.com
  • Corfu Airport: +30 26610 28722
  • Corsica (Bastia): +33 4955 45411
  • Corsica (Calvi): +33 4956 58800
  • Crete (Heraklion) Airport: +30 2810 397384
  • Djerba Airport: +216 75653530 EXT 287
  • Dortmund Airport: lostandfound@dortmund-airport.de
  • Dresden Airport: drsstll@dlh.de
  • Dubai Airport: +971 6005 70006
  • Dublin Airport: +353 1 812 5714 or +353 1 812 5715
  • Dubrovnik Airport: +385 2077 3328
  • Dusseldorf Airport: dusllfp@ahs-de.com
  • Edinburgh Airport: +44 131 348 4130
  • Edremit Airport: +90 266 376 1404
  • Enfidha Airport: +216 73 103 010 6255
  • Faro Airport: +351 289 88 9407
  • Fort Myers Airport: +1 305 871 8325
  • Frankfurt Airport: +49 69 690 20439
  • Friedrichshafen Airport: +49 7541 284 386
  • Fuerteventura Airport: +34 928 860 867 / 688
  • Funchal Airport: +35 1291520921 / 23
  • Geneva Airport: +41 22 799 33 36
  • Gran Canaria/Las Palmas Airport: +34 928579260 / 62
  • Guernsey Airport: +44 1481 237267 / +44 1481 237267
  • Hamburg Airport: hamll@ahs-de.com
  • Hanover Airport: hajll@ahs-de.com
  • Havana Airport: +53 7649 7160
  • Helsinki Airport: +358 29 193 0505
  • Hurghada Airport: +20 653 445 543
  • Ibiza Airport: +34 971-809 158
  • Istanbul Sabiha Gökcen Airport: +90 216 463 3636
  • Izmir Airport: +90 232 2740047
  • Jerez de la Frontera Airport: +34 956 150 157 
  • Jersey Airport: +44 1534 744153
  • Kalamata Airport: +30 26820 47506              
  • Karlsruhe/Baden Baden Airport: +49 7229 66 2385
  • Karpathos Airport: +30 22450 91160
  • Katowice Airport: +48 32 380 10 64            
  • Kavala Airport: +30 25910 53466
  • Kayseri Airport: +30 352 337 3353
  • Klagenfurt Airport: +43 5 1766 38247
  • Kos Airport: +30 224 205 1567
  • Krakow Airport: +48 12 285 51 21
  • Kutahya Airport: +90 274 327 30 01
  • Lamezia Terme Airport: +39 0968 419547
  • Lanzarote Airport: +34 928 846102
  • Larnaca Airport: +357 24 00 85 35
  • La Romana Airport: +1 809 813 9080
  • Las Vegas Airport: +1 702 261 4597
  • Leipzig/Halle Airport: service.leipzig@dlh.de
  • Linz Airport: +43 517 66 35247
  • Lisbon Airport: +351 2184 45182
  • London-Heathrow Airport: +44 208 745 4980 1 / +44 844 824 3115 2 / +44 203 761 1800 3
  • London Stansted Airport: +44 870 850 0038
  • Lyon Airport: +33 472 22 75 75
  • Madrid Airport: +34 91 3243678
  • Malaga Airport: +34 952 04 83 78                         
  • Manchester Airport: +44 871 288 7354
  • Marrakech Airport: +212 620 572 069
  • Marsa Alam Airport: +20 122 2446812
  • Marseille Airport: +33 825 100 221
  • Memmingen Airport: +49 8331 984 200-256
  • Menorca Airport: +34 971 369015
  • Miami Airport: +1 305 871 8325
  • Milan Malpensa Airport: +39 02 74866176
  • Montego Bay Airport: +1 8769 525530-3
  • Munich Airport: cabinlost@baggageservice.de
  • Münster Osnabrück Airport: +49 2571 94 1610
  • Mykonos Airport: +30 22890 22327
  • Mytilene Airport: +30 22510 62083
  • Nador Airport: +212 6 20 57 20 83 / 54
  • Naples Airport: +39 081 7896 1818
  • Newcastle Airport: +44 191 214 4427
  • New York Airport (JFK): +1 718 360 8930
  • Nice Airport: +33 4 93 214209 (10:00 am - 7:00 pm)
  • Nuremberg Airport: lostandfound@airpart.de
  • Olbia Airport: +39 0789 563469
  • Ordu-Giresun Airport: +90 452 226 2852
  • Orlando Airport: +1 407 825 2245
  • Osijek Airport: +385 31514453 / 989823004
  • Oslo Airport: +47 815 11 062
  • Paderborn Airport: +49 2955 77357
  • Palermo Airport: +39 091 7020 660 or +39 091 7020 315
  • Palma de Mallorca Airport: + 34 971 787 933
  • Paphos Airport: +357 26 00 7235 / 26 00 7238
  • Paris Airport: +33 1 84 03 03 04
  • Phuket Airport: +66 76 351 721
  • Pisa (Tuscany) Airport: +39 050 849 400
  • Porto Airport: +351 22 943 2542
  • Poznan Airport: +48 697 015 801
  • Prague Airport: +42 02 20114 483
  • Preveza/Lefkas: +30 26820 47506
  • Pristina Airport: +381 3859 58 175 or -179
  • Puerto Plata Airport: +1 809 586 0188 
  • Pula Airport: +385 5253 0149
  • Punta Cana (Dom. Rep.) Airport: +1 809 959 3014 
  • Reykjavik (Keflavik) Airport: +354 8997 257
  • Rijeka Airport: +385 51 842 132
  • Rhodes Airport: +30 22410 83266
  • Rome Fiumicino Airport: +39  06833 94 444
  • Rostock-Laage Airport: +49 38454 321390
  • Saarbrücken Airport: +49 6893 83371
  • Salalah Airport: +968 23368268
  • Salzburg Airport: +43 662 8580 259
  • Samos Airport: +30 22730 62895 / 6
  • Samsun Airport: +90 362 844 8293
  • Santa Cruz de la Palma Airport: +34 922 426 162 | +34 699 281 502
  • Sarajevo Airport: +387 33 289 405
  • Seattle Airport: +1 303 709 5827
  • Sharm el-Sheikh Airport: +20 122259300
  • Split Airport: +385 21 203 218 or -555
  • Stockholm Airport: +46 8 797 6080                                          
  • Stuttgart Airport: strll@s-ground.de
  • Sylt Airport: +49 4651 920612
  • Tangier Airport: +212 539 39 96 80
  • Tenerife South Airport: +34 922 759 391
  • Thessaloniki Airport: +30 2310 478932
  • Tirana Airport: + 355 0436 3369 206
  • Tivat Airport: +382 32 670 913
  • Toulouse Airport: +33 825 100 221   
  • Trabzon Airport: +90 462 3280 8536
  • Tunis Airport: +216 7175 5000 337-58 or -59
  • Turin Airport: +39 011 5676 200
  • Umea Airport: +46 101 095 063
  • Varadero Airport: +53 4524 7015 EXT 2952
  • Venice Marco Polo Airport: +39 041 260 9260
  • Verona Airport: +39 04 58095715
  • Vienna Airport: +43 1-7007 29360
  • Weeze Airport: +49 2837 66 6502
  • Windhoek Airport: +264 62 540 678
  • Wroclaw Airport: +48 71 3581 387 
  • Zadar Airport: +38 523 205 800
  • Zagreb Airport: +385 1 4562 229
  • Zakynthos Airport: +30 26950 37216
  • Zurich Airport: +41 43 815 0294

If you have any questions about this, please use this contact form.

Note:

All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

Footnote list

1 In the first 24 hours after loss of luggage

2 More than 24 hours after loss of luggage, within the UK

3 More than 24 hours after loss of luggage, outside of the UK

Here you will find similar questions relating to this topic

We can only transport children under the age of 12 at the time of travel if they travel with a responsible companion who has reached majority. Children and the accompanying adult must belong to the same booking (with the same booking number). If this is not the case, please contact our call centre no later than 3 days before departure.

In event that the accompanying adult is not a parent or legal guardian, we will need written permission from a parent or a legal guardian. Please use the form provided for this purpose. Without this written permission, we regret that we will have to refuse carriage.
On direct flights within Germany, childen ages 5 through 11 may travel with Eurowings without an accompanying adult (unaccompanied minors). Our child-friendly staff will care for your child and ensure that he or she reaches the destination airport safely.

Infants under the age of 2 are not entitled to a seat. Instead, they are transported on the lap of an adult and secured with a seatbelt (loop belt).

Alternatively, we offer transport in a child safety seat in a separate seat. Bookings may only be made through the call centre or at one of our airport counters. Online booking is excluded.

More information about travelling with children.

 Important: the valid age is that on the date of the last flight in the booking.  

Travelling with infants

We can only transport children under the age of 12 at the time of travel if they travel with a responsible companion who has reached majority. Children and the accompanying adult must belong to the same booking (with the same booking number). If this is not the case, please contact our call centre no later than 3 days before departure.

In event that the accompanying adult is not a parent or legal guardian, we will need written permission from a parent or a legal guardian. Please use the form provided for this purpose. Without this written permission, we regret that we will have to refuse carriage.
On direct flights within Germany, childen ages 5 through 11 may travel with Eurowings without an accompanying adult (unaccompanied minors). Our child-friendly staff will care for your child and ensure that he or she reaches the destination airport safely.

Infants under the age of 2 are not entitled to a seat. Instead, they are transported on the lap of an adult and secured with a seatbelt (loop belt).

Alternatively, we offer transport in a child safety seat in a separate seat. Bookings may only be made through the call centre or at one of our airport counter. Online booking is excluded.

More information about travelling with children.

 Important: the valid age is that on the date of the last flight in the booking.

Carriage of baggage

Description Type of service Short and medium-haul route
(Charges per person and flight segment)
Long-haul route
(Charges per person and flight segment)
Reduced baggage surcharge for a maximum of one item of checked luggage BAG from € 8 / $10 / CHF 9 / £7 / CZK 203 / SEK 79 / NOK 78 / PLN 34 / HUF 2,490 (depending on route) from € 25 / $30 / CHF 29 / £22 / CZK 636 / SEK 247 / NOK 244 / PLN 105 / HUF 7,782 / AED 120 / THB 1,100
Baggage surcharge for a maximum of one item of checked luggage BAG (BM) €30 / £27 / CHF 35 / $36 / CZK 673 / SEK 297 / NOK 292 / PLN 126 / HUF 9,338 (depending on route) from € 25 / $30 / CHF 29 / £22 / CZK 636 / SEK 247 / NOK 244 / PLN 105 / HUF 7,782 / AED 120 / THB 1,100
Baggage surcharge per additional item of checked luggage BAG 2 not availabe €90 / £80 / CHF100 / $100 / CZK2.289 / SEK 891 / NOK 877 / PLN 378 / HUF 28,015 / AED 432 / THB 3.900
Baggage surcharge per additional item of checked luggage BAG 2 - 5 €75 / £67 / CHF 88 / $89 / CZK 1,908 / SEK 742 / NOK 731 / PLN 315 / HUF 23,346 not available
Baggage surcharge per additional item of checked luggage BAG 3 - 5 not available €150 / £134 / CHF175 / $178 / CZK 3.815 / SEK 1.485 / NOK 1.461 / PLN 631 / HUF 46.692 / AED 720 / THB 6.400
Excess luggage surcharge for the first item of luggage of up to 9 kg of excess weight XBA/XMA
€ 50 / £45 / CHF 58 / $59 / CZK 1,272 / SEK 495 / NOK 487 / PLN 210 / HUF 15,564 €100 / £89 / CHF 117 / $119 / CZK 2,543 / SEK 990 / NOK 974 / PLN 420 / HUF 31,128 / AED 480 / THB 4.300
Excess luggage surcharge for additional items of excess luggage of up to 9 kg of excess weight XBB-XBE/MBXME € 50 / £45 / CHF 58 / $59 / CZK 1,272 / SEK 495 / NOK 487 / PLN 210 / HUF 15,564 €100 / £89 / CHF 117 / $119 / CZK 2,543 / SEK 990 / NOK 974 / PLN 420 / HUF 31,128 / AED 480 / THB 4.300
Transport of ski equipment weighing up to max. 32 kg (skis/snowboards – max. 3 pairs/boards per person) incl. accessories such as sticks and ski/snowboarding boots (depending on availability) SKI no charge no charge
Transport of sports weapons per item (incl. ammunition) up to max. 32 kg  WEAP €50 / £45 / CHF 58 / $59 / CZK 1,272 / SEK 495 / NOK 487 / PLN 210 / HUF 15,564 €100 € / £89 / CHF 117 / $119 / CZK 2,543 / SEK 990 / NOK 974 / PLN 420 / HUF 31,128 / AED 480 / THB 4300
Transport of golf equipment per set up to max. 32 kg  GOLF €50 / £45 / CHF 58 / $59 / CZK 1,272 / SEK 495 / NOK 487 / PLN 210 / HUF 15,564 €100 / £89 / CHF 117 / $119 / CZK 2,543 / SEK 990 / NOK 947 / PLN 420 / HUF 31,128 / AED 480 / THB 4,300
Transport of bicycle (packed securely for transport) per bike
Packing material is not provided by us (depending on availability) up to max. 32 kg 
BIKE €50 / £45 / CHF 58 / $59 / CZK 1,272 / SEK 495 / NOK 487 / PLN 210 / HUF 15,564 €100 / £89 / CHF 117 / $119 / CZK 2,543 / SEK 990 / NOK 974 / PLN 420 / HUF 31,128 / AED 480 / THB 4,300
Transport of the following specialised equipment up to max. 32 kg: bodyboard, surfboard, sailboard/hang-glider, diving equipment (depending on availability) SPEQ € 50 / £45 / CHF 58 / $59 / CZK 1,272 / SEK 495 / NOK 487 / PLN 210 / HUF 15,564 € 100 / £89 / CHF 117 / $119 / CZK 2,543 / SEK 990 / NOK 974 / PLN 420 / HUF 31,128 / AED 480 / THB 4,300

Please note:

If your booking consists of an etix® ticket number and/or a Eurowings flight booked via one of our partner airlines or at a travel agency, luggage rules may vary. Please contact the relevant airline or travel agency for more information.

Service for disabled passengers

Description Type of service Short and medium-haul route
(Charges per person and flight segment)
Long-haul route
(Charges per person and flight segment)
Boarding and disembarking assistance for visually impaired passengers BLND no charge no charge
Boarding and disembarking assistance for deaf passengers and sign language users DEAF no charge no charge
Assistance for passengers with impaired mobility on airport apron WCHR no charge no charge
Assistance for passengers with impaired mobility on aircraft steps WCHS no charge no charge
Carrying passengers with impaired mobility to seat on aircraft WCHC no charge no charge
Transport of manually operated wheelchair WCMP no charge no charge
Transport of a motorised wheelchair operating on dry batteries WCBD no charge no charge
Transport of a assistance dog Assistance dog no charge no charge

Specific services

Description Type of service Short and medium-haul route
(Charges per person and flight segment)
Long-haul route
(Charges per person and flight segment)
Service surcharge levied on a booking or booking change (flight date) in line with Article 5.2.3 of the GCC, as booked via the call centre, at our airport sales desk or through a commercial agent ADD €20 / £18 / CHF 22 / $24 / CZK 509 / SEK 198 / NOK 195 / PLN 84 / HUF 6,226 (per booking, not per person and per journey) €20 / £18 / CHF 23 / $24 / CZK 509 / SEK 198 / NOK 195 / PLN 84 / HUF 6,226 / AED 96 / THB 900 plus difference in current flight price
Call centre service fee when subsequently booking additional services that can be booked online (e.g. additional luggage) RAD €10 / £9 / CHF 12 / $12 / CZK 254 / SEK 99 / NOK 97 / PLN 42 / HUF 3,113 (per booking, not per person and per journey) €10 / £9 / CHF 12 / $12 / CZK 254 / SEK 99 / NOK 97 / PLN 42 / HUF 3,113 / AED 48 / THB 500 (per booking, not per person and per journey)
Charge for a change to the flight date up to 30 minutes before departure before web check-in closes RBK €70 / £63 / CHF 82 / $83 / CZK 1,780 / SEK 693 / NOK 682 / PLN 294 / HUF 21,790 plus difference in current flight price €90 / £80 / CHF 105 / $107 / CZK 2,289/ SEK 891 / NOK 877 / PLN 378 / HUF 28,015 / AED 432 / THB 3,900 plus difference in current flight price
Change of name per person and per booking NC1 €70 / £63 / CHF 82 / $83 / CZK 1,780 / SEK 693 / NOK 682 / PLN 294 / HUF 21,790 plus difference in current flight price €120 / £107 / CHF 140 / $143 / CZK 3,052 / SEK 1,188 / NOK 1,169 / PLN 505 / HUF 37,354 / AED 576 / THB 5,200 plus difference in current flight price
Transport of pets up to 8 kg in an appropriate container (Containers for transporting pets are not provided by us) PETC €55 / £49 / CHF 64 / $65 / CZK 1,399 / SEK 544 / NOK 536 / PLN 231 / HUF 17,120 (no additional charge for assistance dogs) not available (assistance dogs available, no charge)
Service charge per leg for children up to 2 years of age INF € 19 / £17 / CHF 22 / $23 / CZK 483 / SEK 188 / NOK 185 / PLN 80 / HUF 5,914 € 75 / £67 / CHF 88 / $89 / CZK 1,908 / SEK 742 / NOK 731 / PLN 315 / HUF 23,346 / AED 360 AED / THB 3,200
Supervision of children between 5 and 11 travelling alone (unaccompanied minor service in accordance with Article 21) only within Germany and on flights from Germany to Zurich and Vienna  UM €50 / £45 / CHF 58 / $59 / CZK 1,272 / SEK 495 / NOK 487 / PLN 210 / HUF 15,564 not available
Transport of pushchairs on airport apron, on aircraft steps, in the airport Pushchairs no charge no charge
Seat reservation – standard (Middle seat) SEF from € 5 / $6 / CHF 6 / £4 / CZK 127 / SEK 49 / NOK 49 / PLN 21 / HUF 1,556 from € 8 / $10 / CHF 9 / £7 / CZK 203 / SEK 79 / NOK 78 / PLN 34 / HUF 2,490 / AED 38 / THB 400
Seat reservation – standard (Middle seat) for subsequent bookings at the airport desk SEF €10 / £9 / CHF 12 / $12 / CZK 254 / SEK 99 / NOK 97 / PLN 42 / HUF 3,113 €15 / £13 / CHF 18 / $18 / CZK 382 / SEK 148 / NOK 146 / PLN 63 / HUF 4,669 / AED 72 / THB 700
Seat reservation – standard (Aisle or window) SEF from € 10 / $12 / CHF 12 / £9 / CZK 254 / SEK 99 / NOK 97 / PLN 42 / HUF 3,113 from € 18 / $21 / CHF 21 / £16 / CZK 458 / SEK 178 / NOK 175 / PLN 76 / HUF 5,603 / AED 86 / THB 800
Seat reservation – standard (Aisle or window) for subsequent bookings at the airport desk SEF €20 / £18 / CHF 23 / $24 / CZK 509 / SEK 198 / NOK 195 / PLN 84 / HUF 6,226 €30 / £27 / CHF 35 / $36 / CZK 763 / SEK 297 / NOK 292 / PLN 126 / HUF 9,338 / AED 144 / THB 1,300
Seat reservation with more legroom (in BASIC fare, including snack & drink) SEF from € 17 / $20 / CHF 20 / £15 / CZK 432 / SEK 168 / NOK 166 / PLN 71 / HUF 5,292 (depending on route) from € 85 / $101 / CHF 99 / £76 / CZK 2,162 / SEK 841 / NOK 828 / PLN 357 / HUF 26,459 / AED 408 / THB 3,700
Seat reservation with more legroom (in BASIC fare, including snack & drink) for subsequent bookings at the airport desk SEF €35 / £31 / CHF 41 / $42 / CZK 890 / SEK 346 / NOK 341 / PLN 147 / HUF 10,843 €90 / £80 / CHF 105 / $107 / CZK 2,289 / SEK 891 / NOK 877 / PLN 378 / HUF 28,015 / AED 432 / THB 3,900
Seat reservation with more legroom (in SMART fare, including snack & drink) SEF from € 3 / $4 / CHF 4 / £3 / CZK 76 / SEK 30 / NOK 29 / PLN 13 / HUF 934 (depending on route) from € 40 / $48 / CHF 47 / £36 / CZK 1,017 / SEK 396 / NOK 390 / PLN 168 / HUF 12,451 / AED 192 / THB 1,800
Seat reservation with more legroom (in SMART fare, including snack & drink) for subsequent bookings at the airport desk SEF from € 17 / $20 / CHF 20 / £15 / CZK 432 / SEK 168 / NOK 166 / PLN 71 / HUF 5,292 €50 / £45 / CHF 58 / $59 / CZK 1,272 / SEK 495 / NOK 487 / PLN 210 / HUF 15,564 / AED 240 / THB 2,200
Extra seat: empty middle seat (valid for the transport of musical instruments larger than a guitar)   Extra ticket (same price as existing ticket if booked by midnight on the same day; otherwise the flight fare on the day the private seat is booked) Extra ticket (same price as existing ticket if booked by midnight on the same day; otherwise the flight fare on the day the private seat is booked)

Other charges

Description Type of service Short and medium-haul route
(Charges per person and flight segment)
Long-haul route
(Charges per person and flight segment)
Save Your Price SYP € 2 / £2 / CHF 2 / $2 / CZK 51 / SEK 20 / NOK 19 / PLN 8 / HUF 623 €10 / £9 / CHF 12 / $12 / CZK 254 / SEK 99 / NOK 97 / PLN 42 / HUF 3,113 / AED 48 / THB 500
Flat-rate compensation per returned direct debit CBF € 7.65 / £7 / CHF 9 / $9 / CZK 195 / SEK 76 / NOK 75 / PLN 32 / HUF 2,381 € 7.65 / £7 / CHF 9 / $9 / CZK 195 / SEK 76 / NOK 75 / PLN 32 / HUF 2,381 / AED 37 / THB 400
Charge-incurring booking change and cancellation in fares with the Flex option in line with Article 19.4.3 CXL/RBK
flex

€ 75 / £67 / CHF 88 / $89 / CZK 1,908 / SEK 742 / NOK 731 / PLN 315 / HUF 23,346

€ 90 / £80 / CHF 105 / $107 / CZK 2,289 / SEK 891 / NOK 877 / PLN 378 / HUF 28,015 / AED 432 / THB 3,900

Errors and omissions excepted.

For further information please consult our General Conditions of Carriage.

Services

BASIC

Our budget fare

SMART

Our standard fare

BIZclass

Our Premium fare

Collect miles - Boomerang Club or Miles & More

Included

Included

Included

including HON Circle miles

Snack & drink

From €6

Included

Included

À la carte catering

1 bag up to 23 kg

from €8 
if booked online

Included

See baggage up to 32 kg

2nd bag up to 23 kg

€75
if booked online

€75
if booked online

See baggage up to 32 kg

1 bag up to 32 kg

Cannot be added

Cannot be added

Included

2nd bag up to 32 kg

Cannot be added

Cannot be added

Included

Hand luggage up to 8kg

Included

Included

Included

2 items of hand luggage

Preferred seating 
(Middle Seat)

from €5

Included

No middle seats available.

Preferred seating
(Aisle or window)

from €10

Included

Included

Seat with more legroom
Snack & drink included

from €17
depending on availability6

from €3
depending on availability6

Included

Adjacent seat free

Cannot be added

Cannot be added

Included

Lounge access

Cannot be added

Included

3

Lounge access at select airports

Reserved
hand luggage compartment

Cannot be added

Cannot be added

Included

Priority check-in

Included

4 

Included

4 

Included

Priority boarding

Included

5 

Included

5 

Included

Access to security fast lane

Included

5 

Included

5 

Included

At select airports

Booking changes

Surcharge

Free with Flex option1

Free with Flex option1

Cancellation

Cannot be added

Free with Flex option1

Free with Flex option1

Extras
Special luggage and sport equipment

Surcharge2
(price depends on service)

Surcharge2
(price depends on service)

Surcharge2
(price depends on service)

Key

  • Included
  • Cannot be added
Services

BASIC

Our budget fare

SMART

Our standard fare

BEST

Our comfort fare

BIZclass

Our premium fare

Collect miles - Boomerang Club or Miles & More

Included

Included

Included

Included

including HON Circle miles

Catering

Surcharge

Included

SMART-Meals (a warm and a cold meal) incl. drink

Included

BEST-Meals (a warm and a cold meal) incl. drinks

Included

Exquisite menus at an excellent service

Sky-Meals

Sky-Meal from €7,90

Can be added to SMART-Meals from €7,90

Can be added to BEST-Meals from €7,90

Cannot be added

1 bag up to 23 kg

from €25
if booked online

Included

Included

See baggage up to 32 kg

2nd bag up to 23 kg

€150 
 if booked online

€150 
 if booked online

Included

See baggage up to 32 kg

1 bag up to 32 kg

Cannot be added

Cannot be added

Cannot be added

Included

2nd bag up to 32 kg

Cannot be added

Cannot be added

Included

Hand luggage up to 8kg

Included

Included

Included

2 items of hand luggage

Included

2 items of hand luggage

Preferred seating
(Middle seat)

from €8

Included

Included

Cannot be added

No middle seats available.

Preferred seating
(Aisle or window)

from €18

Included

Included

Included

Seat

Standard seat

Standard seat

Comfort seat with more legroom and generously adjustable backrest

Premium lie-flat seat in exclusive area

More legroom and a comfortably adjustable backrest included

From € 85
depending on availability6

From € 40
depending on availability6

Included

Included

Two-metre-long bed with a horizontal lying surface

Lounge access

Cannot be added

Included

3

Included

3

Lounge access at selected airports

Reserved
hand luggage compartment

Cannot be added

Cannot be added

Included

Included

Priority check-in

Included

4 

Included

4 

Included

Included

Priority boarding

Included

5 

Included

5 

Included

Included

Access to security fast lane

Included

5 

Included

5 

Included

5 

Included

At select airports

Booking changes

Surcharge

Free with Flex option1

Free with Flex option1

Free with Flex option1

Cancellation

Cannot be added

Free with Flex option1

Free with Flex option1

Free with Flex option1

Extras
Special luggage and sport equipment

Surcharge2
(price depends on service)

Surcharge2
(price depends on service)

Surcharge2
(price depends on service)

Surcharge2
(price depends on service)

In-flight entertainment
Wings Entertain

€9,90 
(payment on board)

€9,90 
(payment on board)

Included

Included

WiFi on board 
Wings Connect

Surcharge2
(price depends on service,
payment on board)

Surcharge2
(price depends on service,
payment on board)

Surcharge2
(price depends on service,
payment on board)

Surcharge2
(price depends on service,
payment on board)

Key

  • Included
  • Cannot be added

Footnote list

1 Can be added for a surcharge; free booking changes and cancellation possible until the end of the departure date

2 Where available

3 Lounge access at select airports for HON, SEN and FTL

4 Inclusive for for HON, SEN and FTL

5 Inclusive for HON and SEN

6 The seat reservation option (with extra legroom) applies exclusively to selected flights and depends on the route and availability. This offer may not be available on some of the following aircraft: A319, A320, B737, B738, Q400, E190.

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etix® is an electronic ticket that replaces paper tickets. It has a 13-digit number in addition to your booking code. You receive this etix® ticket number under certain circumstances, for example if you book through the Lufthansa website or a travel agent. It is saved for you in the etix® database. When you present your etix® ticket number and a photo ID, you will receive your boarding pass.

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When flying from, to or over certain countries* airlines are required by law to collect certain data through the Advance Passenger Information System (APIS) and to forward it to the authorities of those countries prior to the flight.

The following information is required:

  • Title
  • First name and surname
  • Date and country of birth
  • Gender
  • Nationality
  • Passport information

Additional APIS information is required for entry into the USA:

  • Country of residency
  • Destination airport
  • Complete address of your destination (street, city, postal code, state/province, country) 

Passengers who book online can enter this information immediately after completing their booking. Any missing information can be added later by going to 'My Eurowings'.

To avoid unnecessary delays at the check-in counter, we recommend that you submit the APIS information as early as possible using our online form.

Please note that you may not be permitted to travel if the information is not complete.

Footnote list

* United Kingdom, United States of America, Mauritius, Dominican Republic, Thailand, Cuba

Web check-in is currently available on our long-haul flights to USA (Miami, Fort Myers, Las Vegas, Seattle), Mauritius, Bangkok, Kapstadt, Phuket, Cancun*, Montego Bay*, Puerto Plata* und Punta Cana* available. For flights to New York, Havana, Cuba, Barbados, Varadero, La Romana und Windhoek is currently Web check-in unavailable.

You can check in online 24 hours before departure here. Web check-in usually closes 90 minutes before departure. Here you can check the exact times for the web and mobile check-in at your departure airport

Please use our check-in counter at the airport. The check-in counters open three hours before departure and close 60 minutes before scheduled departure time.

* Please note that it is not possible to print a board card for these flights.

Web check-in is currently available on our long-haul flights to USA (Miami, Fort Myers, Las Vegas, Seattle), Mauritius, Bangkok, Kapstadt, Phuket, Cancun*, Montego Bay*, Puerto Plata* und Punta Cana* available. For flights to New York, Havana, Cuba, Barbados, Varadero, La Romana und Windhoek is currently Web check-in unavailable.

You can check in online 72 hours before departure here. Web check-in usually closes 90 minutes before departure. Here you can check the exact times for the web and mobile check-in at your departure airport.

Please use our check-in counter at the airport. The check-in counters open three hours before departure and close 60 minutes before scheduled departure time.

* Please note that it is not possible to print a board card for these flights.

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The opening and closing times for web and mobile check-in may vary depending on the departure airport. You can review the exact web and mobile check-in times for your departure airport here.

Information about long-haul flights

Web check-in is currently available on our long-haul flights to USA (Miami, Fort Myers, Las Vegas, Seattle), Mauritius, Bangkok, Kapstadt, Phuket, Cancun*, Montego Bay*, Puerto Plata* und Punta Cana* available. For flights to New York, Havana, Cuba, Barbados, Varadero, La Romana und Windhoek is currently Web check-in unavailable.

You can check in online 72 hours before departure here. Web check-in usually closes 90 minutes before departure. Here you can check the exact times for the web and mobile check-in at your departure airport.

Please use our check-in counter at the airport. The check-in counters open three hours before departure and close 60 minutes before scheduled departure time.

*  Please note that it is not possible to print a board card for these flights.

Booking changes, name changes and booking additional services:

You can only make booking and name changes as well as book additional services (e.g. adding luggage) via the website until web and mobile check-in closes at your departure airport.

Review the exact web and mobile check-in times for your departure airport here: