Miles & More

The most frequently asked questions

How do I collect Miles & More award miles with Eurowings?

Eurowings and Miles & More make it easy for you to collect award miles. Just enter your Miles & More service card number when you book a flight. If you ever forget to enter your number, you can fill it in on our online portal at "My bookings" before boarding.

What is the Miles & More executive bonus?

The executive bonus is a 25% mileage bonus that you receive if you are a Frequent Traveller, Senator or HON Circle member.

What are Miles & More award miles?

Whenever you enter your Miles & More service card number while booking a flight, award miles will automatically be credited to your mileage account. Once you have accumulated a certain number of award miles, you can exchange them for attractive rewards. Discover 130 destinations starting from 10,000 miles. Please select online from our three fare options BASIC, SMART and BEST. The products can be combined as a round trip if wished.

Award miles can not only be collected by booking flights, but also through our hotel and car rental associates, your Miles & More credit card, special offers and our a wide variety of business partners.

Can I use my Eurowings boarding pass to enter the Lufthansa Senator or Business Lounge?

Passengers who book our BEST fare are entitled to lounge access at selected airports.

HON Circle members and Senators are entitled to lounge access on Eurowings flights, regardless of the fare. This includes all Lufthansa lounges and partner lounges in Germany and Europe as well as the lounges at the BEST departure points.

If you have Frequent Traveller status and you book a SMART fare, you are entitled to use all Lufthansa lounges and Austrian Airlines, Brussels Airlines and SWISS lounges in Germany and Europe.

How do I check my Miles & More account balance?

To keep track of your current mileage balance at all times, you can check your account online at any time. Your account also shows you how many miles will expire in the next few quarters.

To your online account statement  

What is Miles & More?

Miles & More is Europe's leading frequent flyer programme. All it takes is a few moments to join and become a collector of miles yourself. You can start collecting as soon as you sign up as a Miles & More member.

You can earn miles and benefits in many ways, not only when you book flights but also, thanks to a huge network of partners, when you rent a car, stay in a hotel, take out insurance or purchase telecommunications products and services.

At which departure airports will I find a lounge?

You can use our practical lounge finder to see at which Eurowings departure airports you will be able to use a lounge.

Will I be credited miles for each individual leg of a one-stop flight?

Miles & More customers earn premium miles on one-stop flights (Smart Connect flights) based on the Miles & More conditions for the entire haul, not the individual flight segments. As usual, Boomerang Club members earn 10 miles for each €1 spent for Smart Connect flights.

Where do I find more information about Miles & More?

Still have questions about the Miles & More programme? You're guaranteed to find the right answer in the Miles & More FAQs.

More about Miles & More

Where can I find more information about the lounges?

More information about the lounges can be found on the Miles & More and Lufthansa websites.

Can I collect Miles & More award miles with other partners too?

Miles & More has more than 40 airline partners and over 100 other partners in a range of areas with whom you can earn miles, including hotels, car rental agencies, telecommunications providers and media companies. Go to "Collect miles" at miles-and-more.com for detailed information.

How do I sign up with Miles & More?

You have various options for signing up with Miles & More. The simplest of these is to register online. To online registration

At the end of the online registration process, you can print your temporary Miles & More card and immediately begin collecting miles. The brochures displayed contain a provisional card that you can fill in yourself so that you can start straight away.

You will also find registration brochures at all Lufthansa and SWISS sales offices, in airports, on board Lufthansa flights and at travel agencies with LH representation.

Can I collect both Boomerang Club and Miles & More miles on a flight?

You can only collect miles with one frequent flyer programme when you book a flight. Of course, you can always choose the programme with which you want to collect miles. However, please note that it is not possible to transfer miles from one account to another at a later date.

Can I take a companion into the lounge with me free of charge?

As a Senator you may take a companion and your children (under 18 years) into Lufthansa Senator Lounges with you free of charge. As an HON Circle member you may take a companion, a partner and your children (under 18 years) with you.

How do you claim Miles & More award and status miles retroactively?

You can enter your Miles & More service card number before departure under "My flight". Use your Eurowings booking code.

If your flight is not listed under "My flights", you can have check-in staff enter your number for you.

Of course, you can also enter your Miles & More number after you have taken your flight. You will find the form for entering your miles retroactively at www.miles-and-more.com/mileage-request.

 

 

I was credited Boomerang Club miles for a flight, but I wanted to collect Miles & More premium miles. Can I change this?

No. We regret that it is not possible to correct flights after they have been credited to you. When booking a flight, always be sure to enter the correct number.

Can I book a flight award for an unaccompanied child (UM service)?

Unfortunately, flight awards may not be booked for unaccompanied children with Eurowings.

Does every booking earn Miles & More award and status miles?

No, some booking classes do not allow miles to be collected.

Award flight tickets and travel industry discount tickets (for example, ID, AD) generally exclude the option of collecting miles. In addition, miles cannot be collected on flights in classes JP, AA, A, Z, P/U (award flights), BB (Blind Booking flights) or JR.

How many Boomerang Club miles do I need to book an award flight?
  Germany/Europe incl. Northafrica Intercontinental
Fare one-way round-trip one-way round-trip
BASIC  10,000 20,000 40,000 80,000
SMART 15,000 30,000 60,000 120,000
BEST 40,000 80,000 80,000 160,000
What are status miles?

Miles & More not only lets you exchange your miles for valuable rewards but also gives you privileges and bonus services. Every award mile that you earn from a Miles & More partner is automatically credited to your account as a status mile. The more miles you collect, the more privileges you enjoy – as a Frequent Traveller or even as a Senator.

More about Miles & More status levels

How do I collect Miles & More status miles with Eurowings?

Every award mile you collect is automatically credited to your customer account as a status mile as well.

Can I change the name of a passenger when I book an award flight?

You have the option of transferring your booking to another person. Until 2 hours before departure at the latest, you can have the name changed for a charge via our call centre by stating the booking code.

If you have booked a flight involving several legs, please note that it is only possible to change passengers up to 2 hours before the scheduled departure time of the first (initial) leg of the flight.

When are Miles & More award and status miles credited to my account?

Miles are usually credited to your account within 48 hours after your flight.

Can I collect Miles & More award and status miles as a family as well?

No, only individuals can take part in the Miles & More programme. Joint family or corporate accounts are not possible.

Do I receive miles when I book flights for family, friends or employees?

No, you only receive miles for services that you yourself have used. You do not receive miles for a flight or service that you have booked for someone else.

Can I change my premium flight booking?

As a rule, it is possible to change your premium flight, with the exception of Fly Smart tickets and mileage offers. Please note that a charge will apply for booking changes.

What benefits does the BASIC fare offer?

Looking for a fare that lets you pay for just the services you really want?

The BASIC fare is our budget fare. It includes only the flight. Luggage and many other additional services can be added to your booking as needed. Our Wings Bistro offers you dining pleasure above the clouds at affordable prices.

Find out more about the BASIC fare on short and medium-haul flights here

Find out more about the BASIC fare on long-haul flights here.

 

Can I also earn Miles & More award and status miles with other Boomerang Club partners?

No. As always, you will continue to collect Boomerang Club miles with Boomerang Club partners.

What is the Companion Award and how can I book it?

If you have Senator or HON Circle member status and would like to book a premium flight for yourself and a companion, you can use the privilege of a Companion Award. This will allow your companion to fly with you for 50% fewer miles.

The Companion Award can only be booked via the Miles & More service team. Companion Awards may not be booked for Fly Smart flight awards or mileage offers.

More information about the Companion Award

Can I redeem my Miles & More miles for awards other than bonus flights?

Of course! Miles & More cooperates with many partners, so you can also redeem your miles for high-quality travel, event and other awards. Have a look online at the awards available to you under "Redeeming miles".

Be a force for good and donate miles!
You can also donate the miles you have collected to a good cause. Miles & More cooperates with SOS Children's Villages and HelpAlliance. You can use your miles to support selected projects run by these organisations across the globe – for example in Africa, Asia or South America.

Find out more at "Donate miles".

What are HON Circle miles?

HON Circle miles are crucial to achieving HON Circle member status. In order to become a HON Circle member you must collect 600,000 HON Circle miles over the course of two consecutive calendar years.

You can earn these special status miles on Eurowings flights at the BEST fare level. At all other fare levels you will receive regular status and award miles.

Can I book a flight award online for a child under two years?

Unfortunately, premium flight tickets cannot be booked online for infants. Please contact the Miles & More service team for more information.

What benefits does the BEST fare offer?

Your fare for maximum comfort at an attractive price.

The BEST fare offers all of our guests special comfort. An exclusive seat in the front rows with more leg room, lounge access (where available), à la carte catering and many other advantages leave nothing to be desired.

For more information about the BEST fare on continental flights, click here.

For more information about the BEST fare on intercontinental flights, click here.

My miles have not yet been credited. Why not?

It can generally take up to 2 days days after you board your flight for the miles you have earned to be credited. If you forgot to enter your Miles & More service card number under "My flight" either when you booked your flight or at a later date, your mileage will not be credited automatically.

If you are also a Boomerang Club member, check to see if you entered your Boomerang Club number. In this case, the miles for your flight would be credited to your Boomerang Club account.

Can I change or cancel my Boomerang Club award flight booking?

You can change your award flight to any other available award flight online, on your mobile phone or by calling the Boomerang hotline at +44 (0) 330 365 9986 (€0.20 per call from landlines – €0.60 maximum per call from mobile phones). Like other flights, this is subject to a booking change charge.

If it is not possible to change to another award flight, both the award flight and the miles used for it will be forfeited.

Transfer to a third party

Naturally you also have the option of transferring your award flight to another person at a later date by calling the Boomerang hotline at +44 (0) 330 365 9986 (€0.20 per call from landlines – €0.60 maximum per call from mobile phones).

For a charge, you can notify us of any name changes, stating the booking number, no later than 30 minutes before departure.

If several legs of a flight are booked in one booking, please be aware that it is only possible to switch passengers up to 30 minutes before the scheduled departure time of the first (originating) leg of the flight.

Can I convert Boomerang Club miles to Miles & More award miles or vice versa?

No, it is not possible to convert Boomerang Club miles to Miles & More award miles or vice versa.

How do I redeem Miles & More award miles with Eurowings?

Redeem the award miles you have collected with Miles & More online for flight premiums at Eurowings. Discover 130 destinations starting from 10,000 miles. Please select online from our three fare options BASIC, SMART and BEST. The products can be combined as a round trip if wished. You can find an overview of Premium Miles here.

What benefits does the SMART fare offer?

Tailored to your specific needs – our SMART fare includes certain additional services and allows you to add others in yourself.

The SMART fare is our standard fare. Along with the benefits of the BASIC fare, it also includes one checked item of luggage, preferred seating and in-flight catering.

For more information about the SMART fare on continental flights, click here.

For more information about the SMART fare on intercontinental flights, click here.

Are award flights always available?

The availability of award flights may vary according to date, season, demand and destination. For this reason, certain connections for award flights may also be unavailable. There is no entitlement to a specific award flight booking on a specific date.

Please ensure you book your award flight no later than two days before departure.

How do I redeem my Boomerang Club miles?

You can book any available award flight at the BASIC, SMART or BEST fare level very simply online. To do this, click on "Redeem" and log in with your Boomerang Club details. You can then select and book the flight you want using the "Book award flight" function.

Your award flight must be booked no later than two days before the desired departure date and is subject to availability. You can also transfer your award flight to someone else or add bookings for companions.

Please note that Boomerang Club miles can only be redeemed for Eurowings award flights.

How long will my Miles & More status miles remain valid?

In order to achieve or maintain status as a Frequent Traveller, Senator or HON Circle member, you must collect a specific number of status miles within one calendar year (from 1 January to 31 December). The counter is reset to zero on the first day of the year, so only the status miles of the current year will be shown.

To your Miles & More account

How long will my Miles & More award miles remain valid?

Award miles are valid for 36 months from the date of the activity and, if they are not used, expire at the end of the quarter. If you have Frequent Traveller, Senator or HON Circle member status or a German Miles & More credit card, this mileage expiry date does not apply to you.

How many award miles do I earn on each flight?

Your mileage credit is based on the region and booking class in which you travel. You can collect miles on Germanwings flights. During the booking process you will of course be informed how many Miles & More award miles or Boomerang Club miles you will collect for your flight.

Here is an overview of the mileage value

 

Is my award flight subject to taxes and fees?

Yes. Award flights are subject to regular taxes and fees and any additional charges. These will be displayed when you book your award flight.

Can I cancel my Miles & More award flight?

Generally you can cancel your Miles & More award flight, unless it is a Fly Smart ticket or a mileage bargain. Boomerang Club award flights can unfortunately not be cancelled.

If you are unable to make your flight, you must cancel it no later than 30 minutes before departure via our call centre or at the airport counter. Please note that we charge €75 per route and person for this service.

Type of service

Description

Short and medium-haul route

(Charges per person and flight segment)

Long-haul route

(Charges per person and flight segment)
 

Service for disabled passengers

   
BLND Boarding and disembarking assistance for visually impaired passengers no charge no charge
DEAF Boarding and disembarking assistance for deaf passengers and sign language users no charge no charge
WCHR Assistance for passengers with impaired mobility on airport apron no charge no charge
WCHS Assistance for passengers with impaired mobility on aircraft steps no charge no charge
WCHC Carrying passengers with impaired mobility to seat on aircraft no charge no charge
WCMP Transport of manually operated wheelchair no charge no charge
WCBD Transport of a motorised wheelchair operating on dry batteries no charge no charge
Assistance dog Transport of a assistance dog no charge no charge
       
 

Carriage of baggage

   
BAG Reduced baggage surcharge for a maximum of one item of checked luggage €9 - 15 / 8 - £13 / CHF 10 - 16 / $10 - 16 / CZK 243 - 405 / SEK 88 - 147 / NOK 81 - 135 / PLN 39 - 65 / HUF 2,788 - 4,647 (depending on route) €30 / £27 / CHF 33 / $33 / CZK 811 / SEK 293 / NOK 270 / PLN 130 / HUF 9,294 / AED 132 / THB 1,300
BAG (BM) Baggage surcharge for a maximum of one item of checked luggage €18 - 30 / £14 - 24 / CHF 20 - 33 / $20 - 34 / CZK 487 - 812 / SEK 167 - 278 / NOK 170 - 284 / PLN 77 - 128 / HUF 5,646 - 9,409 (depending on route) €60 / £54 / CHF 65 / $65 / CZK 1,621 / SEK 586 / NOK 539 / PLN 260 / HUF 18,588 / AED 265 / THB 2,600
BAG 2 - 5 Baggage surcharge per additional item of checked luggage €75 / £67 / CHF 81 / $82 / CZK 2,027 / SEK 733 / NOK 674 / PLN 325 / HUF 23,235 €150 / £134 / CHF163 / $164 / CZK4.054 / SEK1.466 / NOK1.348 / PLN 651 / HUF 46.471 / AED 662 / THB 6.400
XBA/XMA Excess luggage surcharge for the first item of luggage of up to 9 kg of excess weight €50 / £45 / CHF 54 / $55 / CZK 1,351 / SEK 489 / NOK 449 / PLN 217 / HUF 15,490 €100 / £89 / CHF 108 / $109 / CZK 2,702 / SEK 977 / NOK 899 / PLN 434 / HUF 30,981 / AED 441 / THB 4,300
XBB-XBE/MBXME Excess luggage surcharge for additional items of excess luggage of up to 9 kg of excess weight €50 / £45 / CHF 54 / $55 / CZK 1,351 / SEK 489 / NOK 449 / PLN 217 / HUF 15,490 €100 / £89 / CHF 108 / $109 / CZK 2,702 / SEK 977 / NOK 899 / PLN 434 / HUF 30,981 / AED 441 / THB 4,300
SKI Transport of ski equipment weighing up to max. 30 kg (skis/snowboards – max. 3 pairs/boards per person) incl. accessories such as sticks and ski/snowboarding boots (depending on availability) no charge no charge
WEAP Transport of sports weapons per item (incl. ammunition) €50 / £45 / CHF 54 / $55 / CZK 1,351 / SEK 489 / NOK 449 / PLN 217 / HUF 15,490 not available
GOLF Transport of golf equipment per set €50 / £45 / CHF 54 / $55 / CZK 1,351 / SEK 489 / NOK 449 / PLN 217 / HUF 15,490 €100 / £89 / CHF 108 / $109 / CZK 2,702 / SEK 977 / NOK 899 / PLN 434 / HUF 30,981 / AED 441 / THB 4,300
BIKE Transport of bicycle (packed securely for transport) per bike
Packing material is not provided by us (depending on availability)
€50 / £45 / CHF 54 / $55 / CZK 1,351 / SEK 489 / NOK 449 / PLN 217 / HUF 15,490 €100 / £89 / CHF 108 / $109 / CZK 2,702 / SEK 977 / NOK 899 / PLN 434 / HUF 30,981 / AED 441 / THB 4,300
SPEQ Transport of the following specialised equipment: bodyboard, surfboard, sailboard/hang-glider, diving equipment (depending on availability) €50 / £45 / CHF 54 / $55 / CZK 1,351 / SEK 489 / NOK 449 / PLN 217 / HUF 15,490 €100 / £89 / CHF 108 / $109 / CZK 2,702 / SEK 977 / NOK 899 / PLN 434 / HUF 30,981 / AED 441 / THB 4,300
 

 Please note:

If your booking consists of an etix® ticket number and/or a Eurowings flight booked via one of our partner airlines or at a travel agency, luggage rules may vary. Please contact the relevant airline or travel agency for more information.
   
       
 

Specific services

   
ADD Service surcharge levied on a booking or booking change (flight date) in line with Article 5.2.3 of the GCC, as booked via the call centre, at our airport sales desk or through a commercial agent €20 / £18 / CHF 22 / $22 / CZK 540 / SEK 195 / NOK 180 / PLN 87 / HUF 6,196 (per booking, not per person and per journey) €20 / £18 / CHF 22 / $22 / CZK 540 / SEK 195 / NOK 180 / PLN 87 / HUF 6,196 / AED 88 / THB 900 plus difference in current flight price
RBK Charge for a change to the flight date up to 30 minutes before departure €70 / £62 / CHF 76 / $76 / CZK 1,892 / SEK 684 / NOK 629 / PLN 304 / HUF 21,686 plus difference in current flight price €90 / £80 / CHF 98 / $98 / CZK 2,432 / SEK 880 / NOK 809 / PLN 390 / HUF 27,882 / AED 397 / THB 3,800 plus difference in current flight price
NC1 Change of name per person and per booking €70 / £62 / CHF 76 / $76 / CZK 1,892 / SEK 684 / NOK 629 / PLN 304 / HUF 21,686 plus difference in current flight price €120 / £107 / CHF 130 / $131 / CZK 3,243 / SEK 1,173 / NOK 1,079 / PLN 521 / HUF 37,177 / AED 529 / THB 5,100 plus difference in current flight price
PETC Transport of pets up to 8 kg in an appropriate container (Containers for transporting pets are not provided by us) €40 / £36 / CHF 43 / $44 / CZK 1,081 / SEK 391 / NOK 360 / PLN 174 / HUF 12,392 (no additional charge for assistance dogs) not available (assistance dogs available, no charge)
TAFR Surcharge per payment by credit card or Paypal (e.g. in the case of adding luggage or purchasing flight vouchers) 2% of the payment amount (for domestic German flights plus VAT) 2% of the payment amount
TAFG Surcharge for payments by credit card for group bookings per person and leg 2% of the payment amount (for domestic German flights plus VAT) 2% of the payment amount
INF Service charge per leg for children up to 2 years of age €15 / £13 / CHF 16 / $16 / CZK 405 / SEK 147 / NOK 135 / PLN 65 / HUF 4,647 €75 / £67 / CHF 81 / $82 / CZK 2,027 / SEK 733 / NOK 674 / PLN 325 / HUF 23,235 / AED 331 / THB 3,200
UM Supervision of children between 5 and 11 travelling alone (unaccompanied minor service in accordance with Article 21) only within Germany and on flights from Germany to Zurich and Vienna €50 / £45 / CHF 54 / $55 / CZK 1,351 / SEK 489 / NOK 449 / PLN 217 / HUF 15,490 not available
Pushchairs Transport of pushchairs on airport apron, on aircraft steps, in the airport no charge no charge
SEF Seat reservation – standard (Middle seat) €8 / £7 / CHF 9 / $9 / CZK 216 / SEK 78 / NOK 72 / PLN 35 / HUF 2,478 €10 / £9 / CHF 11 / $11 / CZK 270 / SEK 98 / NOK 90 / PLN 43 / HUF 3,098 / AED 44 / THB 500
SEF Seat reservation – standard (Aisle or window) €12 / £11 / CHF 13 / $13 / CZK 324 / SEK 117 / NOK 108 / PLN 52 / HUF3,718 €20 / £18 / CHF 22 / $22 / CZK 540 / SEK 195 / NOK 180 / PLN 87 / HUF 6,196 / AED 88 / THB 900
SEF Seat reservation with more legroom (in BASIC fare, including snack & drink)) €19 - 21 / £17 - 19 / CHF 21 - 23 / $21 - 23 / CZK 513 - 568 / SEK 186 - 205 / NOK 171 - 189 / PLN 82 - 91 / HUF 5.886 - 6.506 (depending on route)

€90 / £80 / CHF 98 / $98 / CZK 2,432 / SEK 880 / NOK 809 / PLN 390 / HUF 27,882 / AED 397 / THB 3,800
SEF Seat reservation with more legroom (in SMART fare, including snack & drink) €4 - 6 / £4 - 5 / CHF 4 - 7 / $4 - 7 / CZK 108 - 162 / SEK 39 - 59 / NOK 36 - 54 / PLN 17 - 26 / HUF 1,239 - 1,859 (depending on route)

€50 / £45 / CHF 54 / $55 / CZK 1,351 / SEK 489 / NOK 449 / PLN 217 / HUF 15,490 / AED 221 / THB 2,200
  Extra seat: empty middle seat (valid for the transport of musical instruments larger than a guitar) Extra ticket (same price as existing ticket if booked by midnight on the same day; otherwise the flight fare on the day the private seat is booked) Extra ticket (same price as existing ticket if booked by midnight on the same day; otherwise the flight fare on the day the private seat is booked)
       
 

Other charges

   
SYP Save Your Price €2 / £2 / CHF 2 / $2 / CZK 54 / SEK 20 / NOK 18 / PLN 9 / HUF 620 €10 / £9 / CHF 11 / $11 / CZK 270 / SEK 98 / NOK 90 / PLN 43 / HUF 3,098 / AED 44 / THB 500
CBF Flat-rate compensation per returned direct debit €7,65 / £7 / CHF 8 / $8 / CZK 207 / SEK 75 / NOK 69 / PLN 33 / HUF 2,370 €7,65 / £7 / CHF 8 / $8 / CZK 207 / SEK 75 / NOK 69 / PLN 33 / HUF 2,370 / AED 34 / THB 400
CXL/RBK
flex
Charge-incurring booking change and cancellation in fares with the Flex option in line with Article 19.4.3 €75 / £67 / CHF 81 / 82$ / CZK 2,027 / SEK 733 / NOK 674 / PLN 325 / HUF 23,235 €90 / £80 / CHF 98 / $98 / CZK 2,432 / SEK 880 / NOK 809 / PLN 390 / HUF 27,882 / AED 397 / THB 3,800

ERRORS & OMISSIONS EXCEPTED.

For further information please consult our General Conditions of Carriage.

Our fares at a glance

   

BASIC

Our budget fare

SMART

Our standard fare

BEST

Our comfort fare
  Collect miles - Boomerang Club or Miles & More
          Increased mileage credit, including HON Circle miles
  Snack & drink From €6       À la carte catering
  1 bag up to 23 kg €9 - 15
(depending on the route)
if booked online
       
  2nd bag up to 23 kg €75
if booked online
€75
if booked online
   
  Preferred seating
(Middle Seat)
€8       Throughout the 
Airbus fleet in rows 1-3
  Preferred seating
(Aisle or window)
€12       Throughout the 
Airbus fleet in rows 1-3
  Seat with more legroom
Snack & drink included
€19 - 21
(depending on the route)
where available
€4 - 6
(depending on the route)
where available
  Throughout the 
Airbus fleet
  Adjacent seat free            
  Lounge access Lounge access at select airports for HON and SEN Lounge access at select airports for HON, SEN and FTL
Lounge access at select airports
  Reserved
hand luggage compartment
           
  Priority check-in
and boarding
           
  Access to security fast lane           At select airports
  Booking changes Surcharge Free with Flex option * Free with Flex option *
  Cancellation     Free with Flex option * Free with Flex option *
  Extras
Special luggage and sport equipment
Surcharge **
(price depends on service)
Surcharge **
(price depends on service)
Surcharge **
(price depends on service)
   

BASIC

Our budget fare

SMART

Our standard fare

BEST

Our Premium fare
  Collect miles - Boomerang Club or Miles & More
        Mileage credit, including HON Circle miles
  SMART-Meals     One warm and one cold meal incl.     À la carte catering
  Sky-Meals
(Six meals to chose from)
Sky-Meal from €7,90
  Can be added to SMART-Meals     À la carte catering
  À la carte catering            
  1 bag up to 23 kg €30
if booked online
       
  2nd bag up to 23 kg €150
if booked online
€150
if booked online
   
  Preferred seating
(Middle seat)
€10       Throughout the 
Airbus fleet in rows 1-3
  Preferred seating
(Aisle or window)
€20       Throughout the 
Airbus fleet in rows 1-3
  Seat with more legroom
€90
where available
€50
where available
   
  Premium seating in the exclusive area        
  More legroom and a comfortably adjustable backrest included        
  Lounge access   Lounge access at select airports for HON, SEN and FTL
Lounge access at select airports
  Reserved
hand luggage compartment
         
  Priority check-in
and boarding
         
  Access to security fast lane         At select airports
  Booking changes Surcharge Free with Flex option * Free with Flex option *
  Cancellation   Free with Flex option * Free with Flex option *
  Extras
Special luggage and sport equipment
Surcharge **
(price depends on service)
Surcharge **
(price depends on service)
Surcharge **
(price depends on service)

 
In-flight entertainment
Wings Entertain
€9,90 
(payment on board)
€9,90
(payment on board)
 
  WiFi on board 
Wings Connect
Surcharge
(price depends on service,
payment on board)
Surcharge
(price depends on service,
payment on board)
Surcharge
(price depends on service,
payment on board)

    Included           
     Cannot be added

* Can be added for a surcharge; free booking changes and cancellation possible until the end of the departure date
** Where available

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Once you sign up for the Eurowings newsletter, you will receive regular information by email with company news and current offers. You can stop receiving the newsletter at any time by clicking on the "Unsubscribe" link in the newsletter. In order to measure response, we use industry-standard metrics that send the "Click and open" information via hotspots. We can only access the data collected in anonymous and aggregate form.

etix® is an electronic ticket that replaces paper tickets. It has a 13-digit number in addition to your booking code. You receive this etix® ticket number under certain circumstances, for example if you book through the Lufthansa website or a travel agent. It is saved for you in the etix® database. When you present your etix® ticket number and a photo ID, you will receive your boarding pass.

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The connection between ${originairport} and ${destinationairport} is carried out by our partner, Condor. You can book your flight directly with Condor. Would you like to be automatically redirected to Condor?

When flying from, to or over certain countries* airlines are required by law to collect certain data through the Advance Passenger Information System (APIS) and to forward it to the authorities of those countries prior to the flight.

The following information is required:

  • Title
  • First name and surname
  • Date and country of birth
  • Gender
  • Nationality
  • Passport information
     

Additional APIS information is required for entry into the USA:

  • Country of residency
  • Destination airport
  • Complete address of your destination (street, city, postal code, state/province, country) 

Passengers who book online can enter this information immediately after completing their booking. Any missing information can be added later by going to 'My Eurowings'.

To avoid unnecessary delays at the check-in counter, we recommend that you submit the APIS information as early as possible using our online form.

Please note that you may not be permitted to travel if the information is not complete.

* United Kingdom, United States of America, Mauritius, Dominican Republic, Thailand, Cuba

Travelling with children

We can only transport children under the age of 12 at the time of travel if they travel with a responsible companion who has reached majority. Children and the accompanying adult must belong to the same booking (with the same booking number). If this is not the case, please contact our call centre no later than 3 days before departure.

In event that the accompanying adult is not a parent or legal guardian, we will need written permission from a parent or a legal guardian. Please use the form provided for this purpose. Without this written permission, we regret that we will have to refuse carriage.
On direct flights within Germany, childen ages 5 through 11 may travel with Eurowings without an accompanying adult (unaccompanied minors). Our child-friendly staff will care for your child and ensure that he or she reaches the destination airport safely.

Infants under the age of 2 are not entitled to a seat. Instead, they are transported on the lap of an adult and secured with a seatbelt (loop belt).

Alternatively, we offer transport in a child safety seat in a separate seat. Bookings may only be made through the call centre or at one of our airport counters. Online booking is excluded.

More information about travelling with children.

 Important: the valid age is that on the date of the last flight in the booking.  

Travelling with infants

We can only transport children under the age of 12 at the time of travel if they travel with a responsible companion who has reached majority. Children and the accompanying adult must belong to the same booking (with the same booking number). If this is not the case, please contact our call centre no later than 3 days before departure.

In event that the accompanying adult is not a parent or legal guardian, we will need written permission from a parent or a legal guardian. Please use the form provided for this purpose. Without this written permission, we regret that we will have to refuse carriage.
On direct flights within Germany, childen ages 5 through 11 may travel with Eurowings without an accompanying adult (unaccompanied minors). Our child-friendly staff will care for your child and ensure that he or she reaches the destination airport safely.

Infants under the age of 2 are not entitled to a seat. Instead, they are transported on the lap of an adult and secured with a seatbelt (loop belt).

Alternatively, we offer transport in a child safety seat in a separate seat. Bookings may only be made through the call centre or at one of our airport counter. Online booking is excluded.

More information about travelling with children.

 Important: the valid age is that on the date of the last flight in the booking.

Partner Airlines

Airline Airline code Website Baggage policy
Lufthansa LH www.lufthansa.com click here
Germanwings 4U www.eurowings.com click here
SWISS LX www.swiss.com click here
Austrian Airlines OS www.austrian.com click here
Brussels Airlines SN www.brusselsairlines.com click here
Condor DE www.condor.com click here
United Airlines UA www.united.com click here
Air Canada AC www.aircanada.com click here
All Nippon Airways NH www.anaskyweb.com click here

Web check-in is currently only available on our long-haul flights to Mauritius. 
You can check in online 72 hours before departure here. Web check-in closes 90 minutes before departure.

Web check-in is currently unavailable on our long-haul flights to Phuket, Bangkok, Miami, Orlando, Las Vegas, Seattle, Cancun, Havanna, Varadero, Punta Cana, Puerto Plata, Jamaica, Namibia.
Please use our check-in counter at the airport. The check-in counters open three hours before departure and close 60 minutes before scheduled departure time.

Web check-in is currently only available on our long-haul flights to Mauritius. You can check in online 72 hours before departure here. Web check-in usually closes 90 minutes before departure. Here you can check the exact times for the web and mobile check-in at your departure airport.

Web check-in is currently unavailable on our long-haul flights to Phuket, Bangkok, Miami, Orlando, Las Vegas, Seattle, Cancun, Havanna, Varadero, Punta Cana, Puerto Plata, Jamaica, Namibia.
Please use our check-in counter at the airport. The check-in counters open three hours before departure and close 60 minutes before scheduled departure time. 

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