Booking and booking changes

The most frequently asked questions

  • Yes, luggage can be added to a booking up to 30 minutes before departure. If this is done online via "Book add-ons", via mobile in the "Manage bookings" area, or via telephone, the usual additional charges apply. You will pay more if you register your luggage when you get to the airport counter.

    Adding luggage to a booking online

    1. Log in on the page "Book add-ons".
    2. You will see an overview of your flights with all the services you have booked.
    3. Simply add your luggage or excess luggage.
    4. After clicking "Next" you just need to confirm your payment to complete the booking.
    5. We will then send you an updated booking confirmation.

    Note:

    Registered luggage cannot be removed.
    If you do not have a booking number, but instead have an etix® ticket number, or if you have booked a Eurowings flight with one of our partner airlines or in a travel agency, luggage regulations may vary. Please contact the relevant airline or your travel agency for more details.
    All regulations apply to Eurowings flights with an EW or 4U flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW or 4U flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • If you selected the Flex option when booking your SMART or BEST fare, you can cancel your flight up to 30 minutes prior to departure at no extra charge. There are four ways to do this:

    • Via our website under "My flight"
    • Via our mobile services under "Manage flights"
    • Via our call centre
    • At our airport counters

    With the Flex option, flights can also be cancelled after the time of the original departure has passed, as long as this is done on the same calendar day as the departure of the original flight, either by telephone via the call centre or in person at the airport counter. If the flight is not cancelled until after the original departure date, a charge will be incurred.

    If you have selected another fare, your booking cannot be cancelled due to the low-cost price of the flight.

  • Service is very important to us, so we offer a wide range of payment options. We ask for your understanding in the event that not all payment options are available to you.

    Direct debit

    You can pay via direct debit up to 5 days before departure as long as the following requirements are fulfilled:

    • You hold a current account.
    • Sufficient funds are available in your account.

    Any charges incurred by cancelled payments or insufficient funds will be added to the flight price. In the event of a chargeback, please do not make any payments. We will contact you as soon as possible to discuss the next steps.

    Note:

    Direct debit arrangements may vary for flights booked with our partner airlines at eurowings.com

    Credit cards

    You can also pay with your credit card as long as you are entitled to use it to pay over the phone or online. For more information on this, please contact your bank.

    We accept the following credit cards:

    • MasterCard
    • Debit MasterCard
    • American Express
    • Diners Club
    • VISA Card
    • VISA Electron
    • VISA Debit Card
    • AirPlus

    Unfortunately, we are currently unable to accept Eurocheque cards.

    Note:

    If you use your credit card as a payment method when adding additional services to your booking or when purchasing vouchers, a transaction fee will be applied.

    PayPal

    You can either authorise PayPal to transfer the payment amount to us, or you can authorise us to withdraw the relevant amount from your PayPal account.

    Note:

    If you use PayPal as a payment method when adding additional services to your booking or when purchasing vouchers, a transaction fee will be applied.

    Paying on invoice (RatePAY)

    You can also pay for your flight and any charged additional services via RatePAY invoice if:

    • You book online and the amount payable is at least €20 but no more than €2,000
    • The flight price is given in euros
    • Your billing and contact address is your personal address and is within the Federal Republic of Germany or Austria
    • You have a positive credit check

    Detailed information can be found in the RatePAY data protection declaration.

    If you fulfil these criteria and we have accepted your request to pay via RatePAY invoice, the invoice amount will be due on the tenth bank working day after booking, or at the latest on the last bank working day before departure. Payment must arrive in the receiving account by this date. Please only transfer the payment to the bank account specified on the invoice.

    If you are unable to use this payment method, we can offer you an alternative payment option.

    Note:

    This payment method can only be used to pay for flight bookings and only for flights charged at the normal price.

    Cash payments

    You may only pay in cash if you book your ticket at one of our airport counters.

    Vouchers

    Paying for a booking with a voucher is quick and simple:

    1. In the "Payment" step of the online booking process, select the option to pay with a voucher.
    2. Enter your voucher code and then check the code entered and the travel services in your basket.
    3. Click on "Confirm booking" to complete your booking.

    If the price of the flight exceeds the value of your voucher, you may pay the remaining amount either with another voucher or another payment method.

    Validity

    Vouchers may only be used to book Eurowings flight services and not partner offers (e.g. Rail&Fly, rental cars or hotels).

    Please note that conditions of use vary for purchased and promotional vouchers.

    Note:

    Vouchers may not be used to book flights with our partner airlines at eurowings.com. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • Children aged 12 or older may fly alone. Children under 12 may only fly accompanied by a responsible adult. Children between the age of five and eleven may also travel accompanied by a sibling aged sixteen years or older. The child's companion must be able to assist the child at all times in the case of any unusual event. If the responsible adult does not have parental authority, we must be provided with the following written permission from an adult with parental authority.  

    Please note that special entry and exit conditions apply in some countries.

    Unaccompanied minor service

    On direct domestic flights and direct flights from Germany to Zurich or Vienna Eurowings offers an unaccompanied minor service (UM service) for children aged from five up to and including 11. Our friendly staff will not only ensure the well-being of your child during the flight, but will also make sure that your child arrives safely in the destination airport. In addition, we provide children travelling alone with a savoury snack and still water (0.2 l) and one other drink on board, free of charge.

    Booking

    The UM service and the corresponding flight can be booked via the call centre or at a Eurowings airport counter, but unfortunately not online or via mobile phone. If your booking has an etix® ticket number, you can only book the UM service at the airport.

    Charges

    A charge will be applied per journey leg and per child. This must be paid with the booking payment.

    Note:

    All regulations apply to Eurowings flights with an EW or 4U flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW or 4U flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • Yes, musical instruments may be carried on board as hand luggage as long as they are no larger than a guitar and are packed in a soft case.

    Larger musical instruments must be placed on an extra seat in the cabin.

    The charges applicable for travelling with musical instruments can be found in this table.

    Exception:

    Double basses must be transported in a hard case and checked in as luggage. Due to their size, they may not be carried in the cabin.

    Extra seat

    If you book an extra seat via telephone before midnight on the same day as you book your flight, the extra seat will cost the same as your own seat and there will be no extra charge. If an extra seat is added later, it will be charged at the current flight price as shown on the Internet.

    Note:

    Eurowings accepts no liability for musical instruments carried in the cabin.
    All regulations apply to Eurowings flights with an EW or 4U flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW or 4U flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • If you booked your flight online, you can view the number by going to "My flight".

    Didn't book online?

    Not a problem. Please phone our call centre and we will send your booking confirmation to you again.

    As a last resort, you can also check in at our counters without a booking number by simply presenting your identification documents.

    Tip: Do you have an etix® number but no booking number? Did you book your Eurowings flight through a travel agent or one of our partner airlines? If so, please contact the appropriate airline or your travel agent. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • If you are unable to take your flight, you have three options:

    1. Change your booking to another date

    Flight bookings can be changed to another available date up to 30 minutes before departure, provided that the flight will be taken by the same person on the same route and is on our published flight schedule. You can change your booking online, via our mobile services or by phoning our call centre. If you have added the Flex option to your SMART fare or BEST fare fare booking, you can change your flight free of charge up to 30 minutes before departure. For other bookings, a fixed charge per passenger and per journey leg will be applied. The applicable amount can be found in our table of charges (Article 17 "BKG" and "NC1"). The flight price is determined by the fare that applies to the route at the time you change the booking. If the new flight is more expensive, you must pay the difference in price as well as the booking change fee. However, refunds will not be given if the new flight that is lower in price.

    Changing your booking online
    1. Log in to "My flight" using your username and password.
    2. In the overview of your booked flights, select the flight you wish to change.
    3. Enter the new flight date.

    Changes to flights made online must be made within the same fare. If you wish to change your fare, you can do so up to 72 hours before departure by telephone or at the airport counter.

    Charges

    Booking changes will incur a fixed charge and, if appropriate, the fare difference. We will also charge an administration fee for changes made via telephone or in person. This does not apply to flights booked with the Flex option.

    Note:

    If you have an etix® ticket number rather than a booking number, or if you have booked a flight operated by one of our partner airlines at eurowings.com or in a travel agency, please contact the relevant airline or your travel agency regarding this matter. 
    All regulations apply to Eurowings flights with an EW or 4U flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW or 4U flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    2. Name change

    You can transfer your flight to another person by telephone on payment of a charge, but only up to 30 minutes before departure (or in the case of bookings of multiple journey legs, up to 30 minutes before the first flight departs). Please have your booking number ready when you call.

    Charges

    If the current flight price is higher than the flight you originally booked, you will be required to pay the difference.

    Note:

    If your booking has an etix® ticket number, it is not possible to change a name for a Eurowings flight.

    3. Cancellation

    If you have added the Flex option to your SMART fare or BEST fare fare booking, you may cancel your flight up to 30 minutes before departure free of charge. Unfortunately, other bookings cannot be cancelled on account of their low prices. However, the flight dates can be changed online in the "My flight" area. Alternatively, you can call us to have the flights transferred to another person; a charge will apply.

    There are four ways to cancel a flight booked with the SMART or BEST fare with the Flex option:

    With the Flex option, bookings may also be cancelled after the original travel date has passed. This option is free of charge, but flights must be cancelled on the same day as the original scheduled departure date by phone or in person at our airport counters. If a booking is changed or cancelled after the original departure date, a fixed charge will apply.

  • etix® electronic tickets replace paper tickets and consist of a 13-digit number in addition to the booking code. A booking code is issued with every etix® ticket number.
    For example, if you book your flight on lufthansa.com or through a travel agent, you will receive an etix® ticket number that is also saved in the etix® database. When you present your number and a photo ID at the airport counter, you will receive your boarding pass.

  • You will be charged for each item of luggage that you check in. If you check in more than one bag weighing 23 kg, an additional fixed charge for excess luggage applies.

    If you book your first piece of luggage up to 23 kg on the website, a surcharge of €9 - 30 per route and passenger (the exact amount depends on the route) will apply. This amount is increased to €18 - 60 (the exact amount depends on the route) for bookings at the airport counter. If you check in more than one bag weighing 23 kg, an additional charge will apply.

    Luggage can be registered at the time of booking the flight or at a later date.

    SMART fare

    Passengers who have booked the SMART fare can check in one item of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

    BEST fare

    Passengers who have booked the BEST fare can check in two items of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

    Excess luggage

    Excess luggage can either be registered online or via telephone at the time of booking or added at a later date via the "My flight" area. Excess luggage can also be added via our mobile services in the "Add services" area. If this is not done, a higher fixed charge will apply when checking in excess luggage at the airport.

    Special luggage

    Special luggage includes sports equipment, pushchairs and cots and is subject to special terms. Please label each item of luggage to be checked in with your name or another personal mark.

    Note:

    Special terms apply for passengers travelling with sports equipment and special luggage.
    If you don't have a booking number but instead have an etix® ticket number, or if you have booked a Eurowings flight with one of our partner airlines or in a travel agency, then luggage regulations may vary. Please contact the relevant airline or your travel agency.
    All regulations apply to Eurowings flights with an EW or 4U flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW or 4U flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • You can change the date of your Eurowings flight up to 30 minutes prior to departure, as long as the flight will be taken by the same person on the same route and within our published flight schedule. You can make the change online or using your mobile phone, via our call centre or at the airport counter.

    If you decide to change your booking via telephone or in person, an additional processing charge will be incurred, unless you booked your flight with the Flex option.

    Changing the date of your flight

    1. Log in to "My flight" using your username and password. There you will find a summary of your booked flights.
    2. Select the flight you wish to change.
    3. Enter the new flight date.

    You can then change your flight on payment of a charge and, if necessary, on payment of the difference in fare for your new flight date.

    If you booked your flight with the Flex option, you can change your flight at no extra charge up to 30 minutes prior to the planned departure time of the affected flight online, using your mobile, via telephone or in person at the airport counter. The Flex option also allows you to change the flight date after the planned departure time, as long as this is done on the same calendar day as the departure of the original flight, via our call centre or in person at the airport counter. If you do not cancel your flight until after the original departure date, a charge will be incurred.

    Please note that if the flight date is changed online, this can only be done within the same fare. If you would like to upgrade your fare (e.g. from BASIC to SMART), you can do so up to 72 hours prior to departure via telephone or at the airport counter.

    Note:

    If you have an etix® ticket number instead of a booking number, or if you have booked a flight operated by one of our partner airlines at eurowings.com or you have booked a Eurowings flight with one of our partner airlines or in a travel agency, please contact the relevant partner airline or your travel agency regarding this matter.

    All regulations apply to Eurowings flights with an EW or 4U flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW or 4U flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Changing the passenger name

    You can transfer your flight to another person up to 30 minutes prior to departure via telephone on payment of a charge and by giving the booking number. Please note that if multiple legs have been booked as part of the journey, the passenger name may only be changed up to ${Buchungsänderung Zeit vor Abflug} prior to the planned departure of the first flight.

    Costs

    If the current flight price is higher than the price you originally paid, you must pay the difference in the fares.

    Note:

    If your Eurowings flight booking has an etix® ticket number, it is unfortunately not possible to change the passenger name.

Frequently asked questions relating to the topic: General booking information

  • Yes, luggage can be added to a booking up to 30 minutes before departure. If this is done online via "Book add-ons", via mobile in the "Manage bookings" area, or via telephone, the usual additional charges apply. You will pay more if you register your luggage when you get to the airport counter.

    Adding luggage to a booking online

    1. Log in on the page "Book add-ons".
    2. You will see an overview of your flights with all the services you have booked.
    3. Simply add your luggage or excess luggage.
    4. After clicking "Next" you just need to confirm your payment to complete the booking.
    5. We will then send you an updated booking confirmation.

    Note:

    Registered luggage cannot be removed.
    If you do not have a booking number, but instead have an etix® ticket number, or if you have booked a Eurowings flight with one of our partner airlines or in a travel agency, luggage regulations may vary. Please contact the relevant airline or your travel agency for more details.
    All regulations apply to Eurowings flights with an EW or 4U flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW or 4U flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • Children aged 12 or older may fly alone. Children under 12 may only fly accompanied by a responsible adult. Children between the age of five and eleven may also travel accompanied by a sibling aged sixteen years or older. The child's companion must be able to assist the child at all times in the case of any unusual event. If the responsible adult does not have parental authority, we must be provided with the following written permission from an adult with parental authority.  

    Please note that special entry and exit conditions apply in some countries.

    Unaccompanied minor service

    On direct domestic flights and direct flights from Germany to Zurich or Vienna Eurowings offers an unaccompanied minor service (UM service) for children aged from five up to and including 11. Our friendly staff will not only ensure the well-being of your child during the flight, but will also make sure that your child arrives safely in the destination airport. In addition, we provide children travelling alone with a savoury snack and still water (0.2 l) and one other drink on board, free of charge.

    Booking

    The UM service and the corresponding flight can be booked via the call centre or at a Eurowings airport counter, but unfortunately not online or via mobile phone. If your booking has an etix® ticket number, you can only book the UM service at the airport.

    Charges

    A charge will be applied per journey leg and per child. This must be paid with the booking payment.

    Note:

    All regulations apply to Eurowings flights with an EW or 4U flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW or 4U flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • Yes, musical instruments may be carried on board as hand luggage as long as they are no larger than a guitar and are packed in a soft case.

    Larger musical instruments must be placed on an extra seat in the cabin.

    The charges applicable for travelling with musical instruments can be found in this table.

    Exception:

    Double basses must be transported in a hard case and checked in as luggage. Due to their size, they may not be carried in the cabin.

    Extra seat

    If you book an extra seat via telephone before midnight on the same day as you book your flight, the extra seat will cost the same as your own seat and there will be no extra charge. If an extra seat is added later, it will be charged at the current flight price as shown on the Internet.

    Note:

    Eurowings accepts no liability for musical instruments carried in the cabin.
    All regulations apply to Eurowings flights with an EW or 4U flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW or 4U flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • If you booked your flight online, you can view the number by going to "My flight".

    Didn't book online?

    Not a problem. Please phone our call centre and we will send your booking confirmation to you again.

    As a last resort, you can also check in at our counters without a booking number by simply presenting your identification documents.

    Tip: Do you have an etix® number but no booking number? Did you book your Eurowings flight through a travel agent or one of our partner airlines? If so, please contact the appropriate airline or your travel agent. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • etix® electronic tickets replace paper tickets and consist of a 13-digit number in addition to the booking code. A booking code is issued with every etix® ticket number.
    For example, if you book your flight on lufthansa.com or through a travel agent, you will receive an etix® ticket number that is also saved in the etix® database. When you present your number and a photo ID at the airport counter, you will receive your boarding pass.

Frequently asked questions relating to the topic: Our fares

  • You will be charged for each item of luggage that you check in. If you check in more than one bag weighing 23 kg, an additional fixed charge for excess luggage applies.

    If you book your first piece of luggage up to 23 kg on the website, a surcharge of €9 - 30 per route and passenger (the exact amount depends on the route) will apply. This amount is increased to €18 - 60 (the exact amount depends on the route) for bookings at the airport counter. If you check in more than one bag weighing 23 kg, an additional charge will apply.

    Luggage can be registered at the time of booking the flight or at a later date.

    SMART fare

    Passengers who have booked the SMART fareerqxcwydzatray can check in one item of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

    BEST fare

    Passengers who have booked the BEST fare can check in two items of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

    Excess luggage

    Excess luggage can either be registered online or via telephone at the time of booking or added at a later date via the "My flight" area. Excess luggage can also be added via our mobile services in the "Add services" area. If this is not done, a higher fixed charge will apply when checking in excess luggage at the airport.

    Special luggage

    Special luggage includes sports equipment, pushchairs and cots and is subject to special terms. Please label each item of luggage to be checked in with your name or another personal mark.

    Note:

    Special terms apply for passengers travelling with sports equipment and special luggage.
    If you don't have a booking number but instead have an etix® ticket number, or if you have booked a Eurowings flight with one of our partner airlines or in a travel agency, then luggage regulations may vary. Please contact the relevant airline or your travel agency.
    All regulations apply to Eurowings flights with an EW or 4U flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW or 4U flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • Yes, various food and drink options can be purchased at low prices on Eurowings flights. Fresh sandwiches, tasty snacks, hot and cold drinks – the choice is yours!

    SMART fare

    If you have booked the SMART fare or if you have an etix® ticket number, you will receive a complimentary savoury snack with still water (0.2 l) and one other soft drink (0.15 l Sprite, Coca Cola or Diet Coke; 0.2 l fruit juice, mineral water, coffee or tea).

    BEST fare

    The BEST fare allows you to enjoy our à la carte catering: choose a drink and a snack from our Wings Bistro menu, which includes fresh products and specials.

    We ask for your understanding that we are unfortunately unable to cater for any special dietary requirements (such as gluten-free or lactose-free options) on board our flights.

    You can find out more about our on-board services here.

    Note:

    All regulations apply to Eurowings flights with an EW or 4U flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW or 4U flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • If you have opted for a SMART or BEST fare, you can add the Flex option during the booking process. It can be chosen separately for outgoing and return flights.

    Changing bookings

    Flights with the Flex option can be changed to another travel date at no extra cost up to 30 minutes before departure – provided the same passenger boards the same flight on the same route within our published flight schedule.

    Cancellations

    Can't make your flight? The Flex option lets you cancel your flight at no extra cost up to 30 minutes before departure – online, on your mobile phone, by telephone or in person at the airport counter.

    Even after the flight departs, it is still possible to change or cancel it with the Flex option. However, this must be done by telephone or in person at the airport counter on the same day as the originally scheduled travel date. If the flight is changed or cancelled after it has already departed, we must unfortunately charge a flat fee.

    Other Germanwings bookings cannot be cancelled due to their low fares.

  • The executive bonus is a 25% mileage bonus that you receive if you are a Frequent Traveller, Senator or HON Circle member.

  • Tailored to your specific needs – our SMART fare includes certain additional services and allows you to add others in yourself.

    The SMART fare is our standard fare. Along with the benefits of the BASIC fare, it also includes one checked item of luggage, preferred seating and in-flight catering.

Frequently asked questions relating to the topic: Low prices & flight offers

  • Service is very important to us, so we offer a wide range of payment options. We ask for your understanding in the event that not all payment options are available to you.

    Direct debit

    You can pay via direct debit up to 5 days before departure as long as the following requirements are fulfilled:

    • You hold a current account.
    • Sufficient funds are available in your account.

    Any charges incurred by cancelled payments or insufficient funds will be added to the flight price. In the event of a chargeback, please do not make any payments. We will contact you as soon as possible to discuss the next steps.

    Note:

    Direct debit arrangements may vary for flights booked with our partner airlines at eurowings.com

    Credit cards

    You can also pay with your credit card as long as you are entitled to use it to pay over the phone or online. For more information on this, please contact your bank.

    We accept the following credit cards:

    • MasterCard
    • Debit MasterCard
    • American Express
    • Diners Club
    • VISA Card
    • VISA Electron
    • VISA Debit Card
    • AirPlus

    Unfortunately, we are currently unable to accept Eurocheque cards.

    Note:

    If you use your credit card as a payment method when adding additional services to your booking or when purchasing vouchers, a transaction fee will be applied.

    PayPal

    You can either authorise PayPal to transfer the payment amount to us, or you can authorise us to withdraw the relevant amount from your PayPal account.

    Note:

    If you use PayPal as a payment method when adding additional services to your booking or when purchasing vouchers, a transaction fee will be applied.

    Paying on invoice (RatePAY)

    You can also pay for your flight and any charged additional services via RatePAY invoice if:

    • You book online and the amount payable is at least €20 but no more than €2,000
    • The flight price is given in euros
    • Your billing and contact address is your personal address and is within the Federal Republic of Germany or Austria
    • You have a positive credit check

    Detailed information can be found in the RatePAY data protection declaration.

    If you fulfil these criteria and we have accepted your request to pay via RatePAY invoice, the invoice amount will be due on the tenth bank working day after booking, or at the latest on the last bank working day before departure. Payment must arrive in the receiving account by this date. Please only transfer the payment to the bank account specified on the invoice.

    If you are unable to use this payment method, we can offer you an alternative payment option.

    Note:

    This payment method can only be used to pay for flight bookings and only for flights charged at the normal price.

    Cash payments

    You may only pay in cash if you book your ticket at one of our airport counters.

    Vouchers

    Paying for a booking with a voucher is quick and simple:

    1. In the "Payment" step of the online booking process, select the option to pay with a voucher.
    2. Enter your voucher code and then check the code entered and the travel services in your basket.
    3. Click on "Confirm booking" to complete your booking.

    If the price of the flight exceeds the value of your voucher, you may pay the remaining amount either with another voucher or another payment method.

    Validity

    Vouchers may only be used to book Eurowings flight services and not partner offers (e.g. Rail&Fly, rental cars or hotels).

    Please note that conditions of use vary for purchased and promotional vouchers.

    Note:

    Vouchers may not be used to book flights with our partner airlines at eurowings.com. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • Yes, musical instruments may be carried on board as hand luggage as long as they are no larger than a guitar and are packed in a soft case.

    Larger musical instruments must be placed on an extra seat in the cabin.

    The charges applicable for travelling with musical instruments can be found in this table.

    Exception:

    Double basses must be transported in a hard case and checked in as luggage. Due to their size, they may not be carried in the cabin.

    Extra seat

    If you book an extra seat via telephone before midnight on the same day as you book your flight, the extra seat will cost the same as your own seat and there will be no extra charge. If an extra seat is added later, it will be charged at the current flight price as shown on the Internet.

    Note:

    Eurowings accepts no liability for musical instruments carried in the cabin.
    All regulations apply to Eurowings flights with an EW or 4U flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW or 4U flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • If you are unable to take your flight, you have three options:

    1. Change your booking to another date

    Flight bookings can be changed to another available date up to 30 minutes before departure, provided that the flight will be taken by the same person on the same route and is on our published flight schedule. You can change your booking online, via our mobile services or by phoning our call centre. If you have added the Flex option to your SMART fare or BEST fare fare booking, you can change your flight free of charge up to 30 minutes before departure. For other bookings, a fixed charge per passenger and per journey leg will be applied. The applicable amount can be found in our table of charges (Article 17 "BKG" and "NC1"). The flight price is determined by the fare that applies to the route at the time you change the booking. If the new flight is more expensive, you must pay the difference in price as well as the booking change fee. However, refunds will not be given if the new flight that is lower in price.

    Changing your booking online
    1. Log in to "My flight" using your username and password.
    2. In the overview of your booked flights, select the flight you wish to change.
    3. Enter the new flight date.

    Changes to flights made online must be made within the same fare. If you wish to change your fare, you can do so up to 72 hours before departure by telephone or at the airport counter.

    Charges

    Booking changes will incur a fixed charge and, if appropriate, the fare difference. We will also charge an administration fee for changes made via telephone or in person. This does not apply to flights booked with the Flex option.

    Note:

    If you have an etix® ticket number rather than a booking number, or if you have booked a flight operated by one of our partner airlines at eurowings.com or in a travel agency, please contact the relevant airline or your travel agency regarding this matter. 
    All regulations apply to Eurowings flights with an EW or 4U flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW or 4U flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    2. Name change

    You can transfer your flight to another person by telephone on payment of a charge, but only up to 30 minutes before departure (or in the case of bookings of multiple journey legs, up to 30 minutes before the first flight departs). Please have your booking number ready when you call.

    Charges

    If the current flight price is higher than the flight you originally booked, you will be required to pay the difference.

    Note:

    If your booking has an etix® ticket number, it is not possible to change a name for a Eurowings flight.

    3. Cancellation

    If you have added the Flex option to your SMART fare or BEST fare fare booking, you may cancel your flight up to 30 minutes before departure free of charge. Unfortunately, other bookings cannot be cancelled on account of their low prices. However, the flight dates can be changed online in the "My flight" area. Alternatively, you can call us to have the flights transferred to another person; a charge will apply.

    There are four ways to cancel a flight booked with the SMART or BEST fare with the Flex option:

    With the Flex option, bookings may also be cancelled after the original travel date has passed. This option is free of charge, but flights must be cancelled on the same day as the original scheduled departure date by phone or in person at our airport counters. If a booking is changed or cancelled after the original departure date, a fixed charge will apply.

  • You will be charged for each item of luggage that you check in. If you check in more than one bag weighing 23 kg, an additional fixed charge for excess luggage applies.

    If you book your first piece of luggage up to 23 kg on the website, a surcharge of €9 - 30 per route and passenger (the exact amount depends on the route) will apply. This amount is increased to €18 - 60 (the exact amount depends on the route) for bookings at the airport counter. If you check in more than one bag weighing 23 kg, an additional charge will apply.

    Luggage can be registered at the time of booking the flight or at a later date.

    SMART fare

    Passengers who have booked the SMART fare can check in one item of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

    BEST fare

    Passengers who have booked the BEST fare can check in two items of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

    Excess luggage

    Excess luggage can either be registered online or via telephone at the time of booking or added at a later date via the "My flight" area. Excess luggage can also be added via our mobile services in the "Add services" area. If this is not done, a higher fixed charge will apply when checking in excess luggage at the airport.

    Special luggage

    Special luggage includes sports equipment, pushchairs and cots and is subject to special terms. Please label each item of luggage to be checked in with your name or another personal mark.

    Note:

    Special terms apply for passengers travelling with sports equipment and special luggage.
    If you don't have a booking number but instead have an etix® ticket number, or if you have booked a Eurowings flight with one of our partner airlines or in a travel agency, then luggage regulations may vary. Please contact the relevant airline or your travel agency.
    All regulations apply to Eurowings flights with an EW or 4U flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW or 4U flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • You can change the date of your Eurowings flight up to 30 minutes prior to departure, as long as the flight will be taken by the same person on the same route and within our published flight schedule. You can make the change online or using your mobile phone, via our call centre or at the airport counter.

    If you decide to change your booking via telephone or in person, an additional processing charge will be incurred, unless you booked your flight with the Flex option.

    Changing the date of your flight

    1. Log in to "My flight" using your username and password. There you will find a summary of your booked flights.
    2. Select the flight you wish to change.
    3. Enter the new flight date.

    You can then change your flight on payment of a charge and, if necessary, on payment of the difference in fare for your new flight date.

    If you booked your flight with the Flex option, you can change your flight at no extra charge up to 30 minutes prior to the planned departure time of the affected flight online, using your mobile, via telephone or in person at the airport counter. The Flex option also allows you to change the flight date after the planned departure time, as long as this is done on the same calendar day as the departure of the original flight, via our call centre or in person at the airport counter. If you do not cancel your flight until after the original departure date, a charge will be incurred.

    Please note that if the flight date is changed online, this can only be done within the same fare. If you would like to upgrade your fare (e.g. from BASIC to SMART), you can do so up to 72 hours prior to departure via telephone or at the airport counter.

    Note:

    If you have an etix® ticket number instead of a booking number, or if you have booked a flight operated by one of our partner airlines at eurowings.com or you have booked a Eurowings flight with one of our partner airlines or in a travel agency, please contact the relevant partner airline or your travel agency regarding this matter.

    All regulations apply to Eurowings flights with an EW or 4U flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW or 4U flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Changing the passenger name

    You can transfer your flight to another person up to 30 minutes prior to departure via telephone on payment of a charge and by giving the booking number. Please note that if multiple legs have been booked as part of the journey, the passenger name may only be changed up to ${Buchungsänderung Zeit vor Abflug} prior to the planned departure of the first flight.

    Costs

    If the current flight price is higher than the price you originally paid, you must pay the difference in the fares.

    Note:

    If your Eurowings flight booking has an etix® ticket number, it is unfortunately not possible to change the passenger name.

Frequently asked questions relating to the topic: Booking additional services at a later date

  • Yes, luggage can be added to a booking up to 30 minutes before departure. If this is done online via "Book add-ons", via mobile in the "Manage bookings" area, or via telephone, the usual additional charges apply. You will pay more if you register your luggage when you get to the airport counter.

    Adding luggage to a booking online

    1. Log in on the page "Book add-ons".
    2. You will see an overview of your flights with all the services you have booked.
    3. Simply add your luggage or excess luggage.
    4. After clicking "Next" you just need to confirm your payment to complete the booking.
    5. We will then send you an updated booking confirmation.

    Note:

    Registered luggage cannot be removed.
    If you do not have a booking number, but instead have an etix® ticket number, or if you have booked a Eurowings flight with one of our partner airlines or in a travel agency, luggage regulations may vary. Please contact the relevant airline or your travel agency for more details.
    All regulations apply to Eurowings flights with an EW or 4U flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW or 4U flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • Passengers with disabilities can of course board the plane first. If you and your companion require additional help when checking in, boarding or on the way to your seat, we are on hand to offer assistance. Naturally, these additional services are available free of charge.

    Adding additional services

    In the second booking step, various assistance options can be added to your booking under "More services". Here, you can also register that you are bringing a wheelchair. However, you can also amend your booking and add additional services at a later date, up to 30 minutes before departure – in the "My flight" section.

    More information on adding services to your booking at a later date can be found here.

    If you have any further questions, our competent employees at our call centre will be happy to assist you.

      Note:

    All regulations apply to Eurowings flights with an EW or 4U flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW or 4U flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    1. Enter your six-digit booking number or your etix® ticket number on the "Web check-in" page, and then enter your surname or the surname of one of the passengers on your booking.
    2. You can now check in all passengers in your booking at the same time, including infants.
    3. You can now also reserve a seat.
    4. To finish, simply print out your boarding pass.

    You can use the web check-in function at the earliest 72 hours and at the latest 3 hours before departure, and at German departure airports up to 30 minutes before departure (exception: Karlsruhe, Baden-Baden and Heringsdorf on the island of Usedom). At London Heathrow, due to the size of this international airport, web check-in is only available up to 45 minutes prior to departure. In Palma de Mallorca web check-in is only available up to 45 minutes prior to departure. In Amsterdam web check-in is only available up to 40 minutes prior to departure.

    Luggage

    As you already have a boarding pass, if you are only travelling with hand luggage you may go straight to the gate. If you have special luggage, excess baggage or luggage you wish to check in, please use the check-in counter. At the airports Berlin, Hanover, Cologne/Bonn, Munich and Stuttgart you can also use the baggage drop-off counter that we have set up exclusively for checking in luggage.

    Other additional services

    As soon as the web check-in process is complete, it is no longer possible to book other additional services online. However, you will be able to register additional luggage to be checked in for an extra charge at the airport counter.

    Note:

    Please note that it is only possible to check in for Eurowings flights at eurowings.com. For flights operated by our partner airlines, please use the online check-in function for the relevant airline. The online check-in terms of the relevant airline apply. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • Yes, you can edit your booking and add the following extra services up to 30 minutes before departure, whether you do it online, on your mobile phone, by phone or at one of our airport counters:

    • Regular, excess and special luggage (golfing equipment, bicycles and sports equipment such as surfboards, snowboards, bodyboards, diving gear, and sail and hang gliders)
    • Transport of pets
    • Seat reservations
    • Boarding and disembarking assistance for hearing or visually impaired passengers and travellers with restricted mobility
    • Boarding with a wheelchair
    • Assistance for passengers with restricted mobility from check-in to the aircraft, including assistance with steps to aircraft
    • Train connections to airport

    Please be aware that space restrictions prevent us from transporting unlimited amounts of special baggage. Once our space is used up, you will no longer be able to select this service.

    Fare upgrade

    Up to 72 hours before departure, you can still upgrade your fare by telephone or at our counters. There will be no processing charge if you do this by phone.

    Note:

    Do you have an etix® ticket number instead of a booking number? Did you book your Eurowings flight through a travel agent or one of our partner airlines? Did you book a flight with a partner airline at eurowings.com? If so, please contact the relevant airline or your travel agent.
    All regulations apply to Eurowings flights with an EW or 4U flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW or 4U flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • Need assistance boarding? Want to bring along your golf gear, skis or a bodyboard? No problem: you can add "extras" to flights with Eurowings during the flight booking process.

    How it works:

    Already completed your booking, but still want to purchase some extras? You can add them under "Book add-ons". Click here for more information.

    Naturally, our call centre is happy to help you with telephone reservations: +44 (0) 330 365 1918 (5.00 a.m. – 12.00 midnight CET)1

    Important:

    All regulations apply to Eurowings flights with an EW or 4U flight number, regardless of the operating airline. Extras on flights with our partner airlines can only be added through the relevant airline. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Footnote list

    1 €0.20 per call from landlines – €0.60 per call from mobiles

Frequently asked questions relating to the topic: Flight awards

  • You have the option of transferring your booking to another person. Until 2 hours before departure at the latest, you can have the name changed for a charge via our call centre by stating the booking code.

    If you have booked a flight involving several legs, please note that it is only possible to change passengers up to 2 hours before the scheduled departure time of the first (initial) leg of the flight.

  • Generally you can cancel your Miles & More award flight, unless it is a Fly Smart ticket or a mileage bargain. Boomerang Club award flights can unfortunately not be cancelled.

    If you are unable to make your flight, you must cancel it no later than 30 minutes before departure via our call centre or at the airport counter. Please note that we charge €75 per booking for this service.

  • You can book any available award flight at the BASIC, SMART or BEST fare level very simply online. To do this, click on "Redeem" and log in with your Boomerang Club details. You can then select and book the flight you want using the "Book award flight" function.

    Your award flight must be booked no later than two days before the desired departure date and is subject to availability. You can also transfer your award flight to someone else or add bookings for companions.

    Please note that Boomerang Club miles can only be redeemed for Eurowings award flights.

  • If you have Senator or HON Circle member status and would like to book a premium flight for yourself and a companion, you can use the privilege of a Companion Award. This will allow your companion to fly with you for 50% fewer miles.

    The Companion Award can only be booked via the Miles & More service team. Companion Awards may not be booked for Fly Smart flight awards or mileage offers.

    More information about the Companion Award

  • Unfortunately, flight awards may not be booked for unaccompanied children with Eurowings.

Frequently asked questions relating to the topic: Booking changes

  • If you selected the Flex option when booking your SMART or BEST fare, you can cancel your flight up to 30 minutes prior to departure at no extra charge. There are four ways to do this:

    • Via our website under "My flight"
    • Via our mobile services under "Manage flights"
    • Via our call centre
    • At our airport counters

    With the Flex option, flights can also be cancelled after the time of the original departure has passed, as long as this is done on the same calendar day as the departure of the original flight, either by telephone via the call centre or in person at the airport counter. If the flight is not cancelled until after the original departure date, a charge will be incurred.

    If you have selected another fare, your booking cannot be cancelled due to the low-cost price of the flight.

  • If you are unable to take your flight, you have three options:

    1. Change your booking to another date

    Flight bookings can be changed to another available date up to 30 minutes before departure, provided that the flight will be taken by the same person on the same route and is on our published flight schedule. You can change your booking online, via our mobile services or by phoning our call centre. If you have added the Flex option to your SMART fare or BEST fare fare booking, you can change your flight free of charge up to 30 minutes before departure. For other bookings, a fixed charge per passenger and per journey leg will be applied. The applicable amount can be found in our table of charges (Article 17 "BKG" and "NC1"). The flight price is determined by the fare that applies to the route at the time you change the booking. If the new flight is more expensive, you must pay the difference in price as well as the booking change fee. However, refunds will not be given if the new flight that is lower in price.

    Changing your booking online
    1. Log in to "My flight" using your username and password.
    2. In the overview of your booked flights, select the flight you wish to change.
    3. Enter the new flight date.

    Changes to flights made online must be made within the same fare. If you wish to change your fare, you can do so up to 72 hours before departure by telephone or at the airport counter.

    Charges

    Booking changes will incur a fixed charge and, if appropriate, the fare difference. We will also charge an administration fee for changes made via telephone or in person. This does not apply to flights booked with the Flex option.

    Note:

    If you have an etix® ticket number rather than a booking number, or if you have booked a flight operated by one of our partner airlines at eurowings.com or in a travel agency, please contact the relevant airline or your travel agency regarding this matter. 
    All regulations apply to Eurowings flights with an EW or 4U flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW or 4U flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    2. Name change

    You can transfer your flight to another person by telephone on payment of a charge, but only up to 30 minutes before departure (or in the case of bookings of multiple journey legs, up to 30 minutes before the first flight departs). Please have your booking number ready when you call.

    Charges

    If the current flight price is higher than the flight you originally booked, you will be required to pay the difference.

    Note:

    If your booking has an etix® ticket number, it is not possible to change a name for a Eurowings flight.

    3. Cancellation

    If you have added the Flex option to your SMART fare or BEST fare fare booking, you may cancel your flight up to 30 minutes before departure free of charge. Unfortunately, other bookings cannot be cancelled on account of their low prices. However, the flight dates can be changed online in the "My flight" area. Alternatively, you can call us to have the flights transferred to another person; a charge will apply.

    There are four ways to cancel a flight booked with the SMART or BEST fare with the Flex option:

    With the Flex option, bookings may also be cancelled after the original travel date has passed. This option is free of charge, but flights must be cancelled on the same day as the original scheduled departure date by phone or in person at our airport counters. If a booking is changed or cancelled after the original departure date, a fixed charge will apply.

  • You can change the date of your Eurowings flight up to 30 minutes prior to departure, as long as the flight will be taken by the same person on the same route and within our published flight schedule. You can make the change online or using your mobile phone, via our call centre or at the airport counter.

    If you decide to change your booking via telephone or in person, an additional processing charge will be incurred, unless you booked your flight with the Flex option.

    Changing the date of your flight

    1. Log in to "My flight" using your username and password. There you will find a summary of your booked flights.
    2. Select the flight you wish to change.
    3. Enter the new flight date.

    You can then change your flight on payment of a charge and, if necessary, on payment of the difference in fare for your new flight date.

    If you booked your flight with the Flex option, you can change your flight at no extra charge up to 30 minutes prior to the planned departure time of the affected flight online, using your mobile, via telephone or in person at the airport counter. The Flex option also allows you to change the flight date after the planned departure time, as long as this is done on the same calendar day as the departure of the original flight, via our call centre or in person at the airport counter. If you do not cancel your flight until after the original departure date, a charge will be incurred.

    Please note that if the flight date is changed online, this can only be done within the same fare. If you would like to upgrade your fare (e.g. from BASIC to SMART), you can do so up to 72 hours prior to departure via telephone or at the airport counter.

    Note:

    If you have an etix® ticket number instead of a booking number, or if you have booked a flight operated by one of our partner airlines at eurowings.com or you have booked a Eurowings flight with one of our partner airlines or in a travel agency, please contact the relevant partner airline or your travel agency regarding this matter.

    All regulations apply to Eurowings flights with an EW or 4U flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW or 4U flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Changing the passenger name

    You can transfer your flight to another person up to 30 minutes prior to departure via telephone on payment of a charge and by giving the booking number. Please note that if multiple legs have been booked as part of the journey, the passenger name may only be changed up to ${Buchungsänderung Zeit vor Abflug} prior to the planned departure of the first flight.

    Costs

    If the current flight price is higher than the price you originally paid, you must pay the difference in the fares.

    Note:

    If your Eurowings flight booking has an etix® ticket number, it is unfortunately not possible to change the passenger name.

  • Yes, name changes are possible on all Eurowings flights and can be reported with the booking code via our call centre up to 30 minutes before the flight.

    Charges

    Name changes are subject only to a processing fee. However, if the current price of the flight is higher than the price you originally paid, you will be charged the difference as well.

    Note:

    If your booking is based on an etix® ticket number, we regret that no name change will be possible.

  • If you have opted for a SMART or BEST fare, you can add the Flex option during the booking process. It can be chosen separately for outgoing and return flights.

    Changing bookings

    Flights with the Flex option can be changed to another travel date at no extra cost up to 30 minutes before departure – provided the same passenger boards the same flight on the same route within our published flight schedule.

    Cancellations

    Can't make your flight? The Flex option lets you cancel your flight at no extra cost up to 30 minutes before departure – online, on your mobile phone, by telephone or in person at the airport counter.

    Even after the flight departs, it is still possible to change or cancel it with the Flex option. However, this must be done by telephone or in person at the airport counter on the same day as the originally scheduled travel date. If the flight is changed or cancelled after it has already departed, we must unfortunately charge a flat fee.

    Other Germanwings bookings cannot be cancelled due to their low fares.

Frequently asked questions relating to the topic: Cancellation

  • If you selected the Flex option when booking your SMART or BEST fare, you can cancel your flight up to 30 minutes prior to departure at no extra charge. There are four ways to do this:

    • Via our website under "My flight"
    • Via our mobile services under "Manage flights"
    • Via our call centre
    • At our airport counters

    With the Flex option, flights can also be cancelled after the time of the original departure has passed, as long as this is done on the same calendar day as the departure of the original flight, either by telephone via the call centre or in person at the airport counter. If the flight is not cancelled until after the original departure date, a charge will be incurred.

    If you have selected another fare, your booking cannot be cancelled due to the low-cost price of the flight.

  • If you are unable to take your flight, you have three options:

    1. Change your booking to another date

    Flight bookings can be changed to another available date up to 30 minutes before departure, provided that the flight will be taken by the same person on the same route and is on our published flight schedule. You can change your booking online, via our mobile services or by phoning our call centre. If you have added the Flex option to your SMART fare or BEST fare fare booking, you can change your flight free of charge up to 30 minutes before departure. For other bookings, a fixed charge per passenger and per journey leg will be applied. The applicable amount can be found in our table of charges (Article 17 "BKG" and "NC1"). The flight price is determined by the fare that applies to the route at the time you change the booking. If the new flight is more expensive, you must pay the difference in price as well as the booking change fee. However, refunds will not be given if the new flight that is lower in price.

    Changing your booking online
    1. Log in to "My flight" using your username and password.
    2. In the overview of your booked flights, select the flight you wish to change.
    3. Enter the new flight date.

    Changes to flights made online must be made within the same fare. If you wish to change your fare, you can do so up to 72 hours before departure by telephone or at the airport counter.

    Charges

    Booking changes will incur a fixed charge and, if appropriate, the fare difference. We will also charge an administration fee for changes made via telephone or in person. This does not apply to flights booked with the Flex option.

    Note:

    If you have an etix® ticket number rather than a booking number, or if you have booked a flight operated by one of our partner airlines at eurowings.com or in a travel agency, please contact the relevant airline or your travel agency regarding this matter. 
    All regulations apply to Eurowings flights with an EW or 4U flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW or 4U flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    2. Name change

    You can transfer your flight to another person by telephone on payment of a charge, but only up to 30 minutes before departure (or in the case of bookings of multiple journey legs, up to 30 minutes before the first flight departs). Please have your booking number ready when you call.

    Charges

    If the current flight price is higher than the flight you originally booked, you will be required to pay the difference.

    Note:

    If your booking has an etix® ticket number, it is not possible to change a name for a Eurowings flight.

    3. Cancellation

    If you have added the Flex option to your SMART fare or BEST fare fare booking, you may cancel your flight up to 30 minutes before departure free of charge. Unfortunately, other bookings cannot be cancelled on account of their low prices. However, the flight dates can be changed online in the "My flight" area. Alternatively, you can call us to have the flights transferred to another person; a charge will apply.

    There are four ways to cancel a flight booked with the SMART or BEST fare with the Flex option:

    With the Flex option, bookings may also be cancelled after the original travel date has passed. This option is free of charge, but flights must be cancelled on the same day as the original scheduled departure date by phone or in person at our airport counters. If a booking is changed or cancelled after the original departure date, a fixed charge will apply.

  • You can change the date of your Eurowings flight up to 30 minutes prior to departure, as long as the flight will be taken by the same person on the same route and within our published flight schedule. You can make the change online or using your mobile phone, via our call centre or at the airport counter.

    If you decide to change your booking via telephone or in person, an additional processing charge will be incurred, unless you booked your flight with the Flex option.

    Changing the date of your flight

    1. Log in to "My flight" using your username and password. There you will find a summary of your booked flights.
    2. Select the flight you wish to change.
    3. Enter the new flight date.

    You can then change your flight on payment of a charge and, if necessary, on payment of the difference in fare for your new flight date.

    If you booked your flight with the Flex option, you can change your flight at no extra charge up to 30 minutes prior to the planned departure time of the affected flight online, using your mobile, via telephone or in person at the airport counter. The Flex option also allows you to change the flight date after the planned departure time, as long as this is done on the same calendar day as the departure of the original flight, via our call centre or in person at the airport counter. If you do not cancel your flight until after the original departure date, a charge will be incurred.

    Please note that if the flight date is changed online, this can only be done within the same fare. If you would like to upgrade your fare (e.g. from BASIC to SMART), you can do so up to 72 hours prior to departure via telephone or at the airport counter.

    Note:

    If you have an etix® ticket number instead of a booking number, or if you have booked a flight operated by one of our partner airlines at eurowings.com or you have booked a Eurowings flight with one of our partner airlines or in a travel agency, please contact the relevant partner airline or your travel agency regarding this matter.

    All regulations apply to Eurowings flights with an EW or 4U flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW or 4U flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Changing the passenger name

    You can transfer your flight to another person up to 30 minutes prior to departure via telephone on payment of a charge and by giving the booking number. Please note that if multiple legs have been booked as part of the journey, the passenger name may only be changed up to ${Buchungsänderung Zeit vor Abflug} prior to the planned departure of the first flight.

    Costs

    If the current flight price is higher than the price you originally paid, you must pay the difference in the fares.

    Note:

    If your Eurowings flight booking has an etix® ticket number, it is unfortunately not possible to change the passenger name.

  • If you have opted for a SMART or BEST fare, you can add the Flex option during the booking process. It can be chosen separately for outgoing and return flights.

    Changing bookings

    Flights with the Flex option can be changed to another travel date at no extra cost up to 30 minutes before departure – provided the same passenger boards the same flight on the same route within our published flight schedule.

    Cancellations

    Can't make your flight? The Flex option lets you cancel your flight at no extra cost up to 30 minutes before departure – online, on your mobile phone, by telephone or in person at the airport counter.

    Even after the flight departs, it is still possible to change or cancel it with the Flex option. However, this must be done by telephone or in person at the airport counter on the same day as the originally scheduled travel date. If the flight is changed or cancelled after it has already departed, we must unfortunately charge a flat fee.

    Other Germanwings bookings cannot be cancelled due to their low fares.

    1. If you would like to book a Eurowings flight for more than 9 people, please first fill out our group enquiry form in full.
    2. After you have submitted the form, we will send you a personalised, non-binding quotation via email.
    3. If you accept the quotation, please email us a request to conclude a binding contract of air carriage on the basis of the quotation.
    4. We will send you a booking confirmation via email within two working days.

    Click here to proceed to group booking.

    Providing the names of group members

    The names of the group members must be provided to us at the latest 4 working days before the scheduled outbound departure date, excluding the date of travel. If names are provided later or are changed, additional charges will be applied.

    Cancellation for more than 12 travellers

    You may cancel the booking for 10% of the group members (rounded down to the nearest individual) up to a month before departure and you will receive reimbursement for the travel payment in full, provided that the original group contained 12 or more travellers.

    The full terms are available in our General Conditions of Carriage.

    Our employees are available to answer any questions you may have relating to group bookings. Contact us daily between 9.00 a.m. and 12.00 p.m. and between 1.00 p.m. and 5.00 p.m. (CET).

    You can reach the group department by telephone on 01806 122 345 (€0.20 per call from landlines – max. €0.60 per call from mobile phones) or by email at gruppen@eurowings.com.

    Note:

    If you would like to make a group booking with one of our partner airlines, please contact the relevant airline. The corresponding terms of this airline apply. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

Frequently asked questions relating to the topic: Blind Booking

  • This option requires a bit of spontaneity as you don't initially know where you'll be heading. In return, we guarantee you our attractive low prices – even for last-minute bookings!

    How it works:

    1. On the "Blind Booking" page, select your departure airport and the theme of your trip, e.g. "Party" or "Culture". Each category contains various destinations, one of which will be allotted to you at the end of the booking process.
    2. For a small fee you can rule out certain destinations.
    3. Enter your desired travel dates and the number of travellers.
    4. When the booking is complete you will be told your destination so you can prepare for your trip.

    More information on Blind Booking

    Note:

    Blind Booking flights can also be paid for with a voucher.

  • You can change the travel dates and the names in your booking, but only via our call centre. You will have to pay the call centre charge, the booking change fee and the price difference for the new flight. Unfortunately, it is not possible to change the route you have booked.

    Please note that Blind Booking flights may not be cancelled.

    More information on the applicable charges

  • Do you wish to redeem a flight voucher? Flight vouchers can be redeemed online or via your mobile phone.

    How it works:

    1. Select your desired flight and then the "Voucher" payment method.
    2. If the amount due exceeds the value of the voucher, you can pay the remaining balance via another payment method
    3. If the value of the voucher exceeds the amount due, the remaining credit will still be valid and can be redeemed on another booking. This only applies to purchased vouchers, however. We will not make cash payments for the value of the voucher or any remaining credit.

    Validity

    • Vouchers may only be redeemed against Eurowings flights, including Blind Booking flights. Bookings may be changed in accordance with the GCC.
    • Vouchers may also be used to pay for additional services that are directly related to the flight either at the time of the initial booking or at a later date.

    Exceptions

    Vouchers may not be used to book any package deals (e.g. flight and hotel) or partner offers (e.g. Rail&Fly, hotels, rental cars and insurance).

    Promotional vouchers

    Separate conditions apply for promotional vouchers given away in competitions or as part of marketing campaigns.

    Terms of use for promotional vouchers

  • Blind Booking flights can be booked for a maximum of 9 passengers.

  • Blind Booking flights can be booked up to 45 days days before departure.

Frequently asked questions relating to the topic: Flight vouchers

  • Service is very important to us, so we offer a wide range of payment options. We ask for your understanding in the event that not all payment options are available to you.

    Direct debit

    You can pay via direct debit up to 5 days before departure as long as the following requirements are fulfilled:

    • You hold a current account.
    • Sufficient funds are available in your account.

    Any charges incurred by cancelled payments or insufficient funds will be added to the flight price. In the event of a chargeback, please do not make any payments. We will contact you as soon as possible to discuss the next steps.

    Note:

    Direct debit arrangements may vary for flights booked with our partner airlines at eurowings.com

    Credit cards

    You can also pay with your credit card as long as you are entitled to use it to pay over the phone or online. For more information on this, please contact your bank.

    We accept the following credit cards:

    • MasterCard
    • Debit MasterCard
    • American Express
    • Diners Club
    • VISA Card
    • VISA Electron
    • VISA Debit Card
    • AirPlus

    Unfortunately, we are currently unable to accept Eurocheque cards.

    Note:

    If you use your credit card as a payment method when adding additional services to your booking or when purchasing vouchers, a transaction fee

    will be applied.

    PayPal

    You can either authorise PayPal to transfer the payment amount to us, or you can authorise us to withdraw the relevant amount from your PayPal account.

    Note:

    If you use PayPal as a payment method when adding additional services to your booking or when purchasing vouchers, a transaction fee will be applied.

    Paying on invoice (RatePAY)

    You can also pay for your flight and any charged additional services via RatePAY invoice if:

    • You book online and the amount payable is at least €20 but no more than €2,000
    • The flight price is given in euros
    • Your billing and contact address is your personal address and is within the Federal Republic of Germany or Austria
    • You have a positive credit check

    Detailed information can be found in the RatePAY data protection declaration.

    If you fulfil these criteria and we have accepted your request to pay via RatePAY invoice, the invoice amount will be due on the tenth bank working day after booking, or at the latest on the last bank working day before departure. Payment must arrive in the receiving account by this date. Please only transfer the payment to the bank account specified on the invoice.

    If you are unable to use this payment method, we can offer you an alternative payment option.

    Note:

    This payment method can only be used to pay for flight bookings and only for flights charged at the normal price.

    Cash payments

    You may only pay in cash if you book your ticket at one of our airport counters.

    Vouchers

    Paying for a booking with a voucher is quick and simple:

    1. In the "Payment" step of the online booking process, select the option to pay with a voucher.
    2. Enter your voucher code and then check the code entered and the travel services in your basket.
    3. Click on "Confirm booking" to complete your booking.

    If the price of the flight exceeds the value of your voucher, you may pay the remaining amount either with another voucher or another payment method.

    Validity

    Vouchers may only be used to book Eurowings flight services and not partner offers (e.g. Rail&Fly, rental cars or hotels).

    Please note that conditions of use vary for purchased and promotional vouchers.

    Note:

    Vouchers may not be used to book flights with our partner airlines at eurowings.com. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • Do you wish to redeem a flight voucher? Flight vouchers can be redeemed online or via your mobile phone.

    How it works:

    1. Select your desired flight and then the "Voucher" payment method.
    2. If the amount due exceeds the value of the voucher, you can pay the remaining balance via another payment method
    3. If the value of the voucher exceeds the amount due, the remaining credit will still be valid and can be redeemed on another booking. This only applies to purchased vouchers, however. We will not make cash payments for the value of the voucher or any remaining credit.

    Validity

    • Vouchers may only be redeemed against Eurowings flights, including Blind Booking flights. Bookings may be changed in accordance with the GCC.
    • Vouchers may also be used to pay for additional services that are directly related to the flight either at the time of the initial booking or at a later date.

    Exceptions

    Vouchers may not be used to book any package deals (e.g. flight and hotel) or partner offers (e.g. Rail&Fly, hotels, rental cars and insurance).

    Promotional vouchers

    Separate conditions apply for promotional vouchers given away in competitions or as part of marketing campaigns.

    Terms of use for promotional vouchers

  • You can only buy flight vouchers online on our "Flight vouchers" page. Here's how it works:

    1. Select a voucher theme and enter the desired voucher value.
    2. You can also choose to write a personal message for the voucher recipient.
    3. After entering your contact details, you will proceed to payment. Depending on your chosen method of payment, a transaction fee may apply. Please note that flight vouchers can not be paid by direct debit.
    4. Your voucher will then be sent via email either to you or to the voucher recipient.

    Note:

    Flight vouchers may only be purchased in euros, but may also be redeemed for flights paid for in a different currency.

    • Eurowings accepts no liability for loss of vouchers or voucher codes and will not issue replacements.
    • Vouchers may only be used for private purposes. Other uses such as selling vouchers on the Internet for commercial purposes, either yourself or through third parties, are not permitted without prior authorisation from Eurowings.

    Further information can be found in the Terms of Use.

    Click here to view the GCC, which apply for the purchase and redemption of vouchers.

    Promotional vouchers

    Separate Terms of use apply for promotional vouchers given away in competitions or as part of marketing campaigns.

  • You can redeem our Eurowings flight vouchers any time before the end of the third year after purchase. Vouchers may not be extended or exchanged for cash.

    Please note that vouchers may not be used until we have received payment, or at the very least 24 hours day after purchase. If payment is made via direct debit, the voucher may only be used 5 days after payment.

    Promotional vouchers

    Separate terms of use apply for promotional vouchers given away in competitions or as part of marketing campaigns:

    Terms of use for promotional vouchers

Frequently asked questions relating to the topic: Group bookings

    1. If you would like to book a Eurowings flight for more than 9 people, please first fill out our group enquiry form in full.
    2. After you have submitted the form, we will send you a personalised, non-binding quotation via email.
    3. If you accept the quotation, please email us a request to conclude a binding contract of air carriage on the basis of the quotation.
    4. We will send you a booking confirmation via email within two working days.

    Click here to proceed to group booking.

    Providing the names of group members

    The names of the group members must be provided to us at the latest 4 working days before the scheduled outbound departure date, excluding the date of travel. If names are provided later or are changed, additional charges will be applied.

    Cancellation for more than 12 travellers

    You may cancel the booking for 10% of the group members (rounded down to the nearest individual) up to a month before departure and you will receive reimbursement for the travel payment in full, provided that the original group contained 12 or more travellers.

    The full terms are available in our General Conditions of Carriage.

    Our employees are available to answer any questions you may have relating to group bookings. Contact us daily between 9.00 a.m. and 12.00 p.m. and between 1.00 p.m. and 5.00 p.m. (CET).

    You can reach the group department by telephone on 01806 122 345 (€0.20 per call from landlines – max. €0.60 per call from mobile phones) or by email at gruppen@eurowings.com.

    Note:

    If you would like to make a group booking with one of our partner airlines, please contact the relevant airline. The corresponding terms of this airline apply. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • Blind Booking flights can be booked for a maximum of 9 passengers.

  • If more than 9 people are travelling together, they qualify as a group for Eurowings.

    1. Validity
      The Eurowings General Conditions for Group Bookings apply to each carriage of passengers and luggage advertised and booked via Eurowings GmbH (hereinafter "Eurowings") for groups of more than 9 people ("Group Booking").
    2. Contract of Carriage/booking
      The Contract of Carriage comes into effect when the contact person returns the booking quotation (Offer) and Eurowings issues the booking confirmation (Acceptance).
      Unless the booking is for a family, the contact person acts as the group representative. In this case, the contact person concludes the Contract of Carriage in his or her own name on behalf of the individual group members.
    3. Processing via a contact person
      The entire booking process, including payment, is carried out via the contact person named in the quotation. Essential information, such as the Eurowings General Conditions of Carriage (GCC), flight schedules, flight changes, etc. is to be provided to the group members by the contact person in good time and in full. Information given to the contact person will be assumed to have been passed on to the remaining group members.
    4. List of names
      A complete list of names of all group members must be provided to Eurowings at the latest 4 working days before departure.
    5. Booking changes/cancellation
      Bookings may be changed (flight times or dates) before departure and will incur an additional charge (per person and journey leg) plus the difference in the new flight price, if applicable. After the scheduled departure time, changes may no longer be made. For groups of 12 travellers or more, 10% of the group (rounded down to the nearest individual) may cancel up to a month before departure and will receive a full reimbursement. Additional passengers (1–9 people) may only be added separately online or via the call centre at the current Eurowings flight price (subject to availability).
    6. Refusal of carriage for a group member
      If a group member is refused carriage for good cause, the remaining group members do not have the right to cancel the booking. The obligation to pay the Group Booking price still stands.
      In addition, the General Conditions of Carriage (GCC) apply, insofar as no contradictory clause exists in the General Conditions for Group Bookings.

    Note:

    All regulations apply to Eurowings flights with an EW or 4U flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW or 4U flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • Under "Booking" you can book a flight for up to 9 people. You must provide the first name and surname of each person.

    If you would like to book flights for more than 9  people, you will find more information here.

Frequently asked questions relating to the topic: Payment process

  • Service is very important to us, so we offer a wide range of payment options. We ask for your understanding in the event that not all payment options are available to you.

    Direct debit

    You can pay via direct debit up to 5 days before departure as long as the following requirements are fulfilled:

    • You hold a current account.
    • Sufficient funds are available in your account.

    Any charges incurred by cancelled payments or insufficient funds will be added to the flight price. In the event of a chargeback, please do not make any payments. We will contact you as soon as possible to discuss the next steps.

    Note:

    Direct debit arrangements may vary for flights booked with our partner airlines at eurowings.com

    Credit cards

    You can also pay with your credit card as long as you are entitled to use it to pay over the phone or online. For more information on this, please contact your bank.

    We accept the following credit cards:

    • MasterCard
    • Debit MasterCard
    • American Express
    • Diners Club
    • VISA Card
    • VISA Electron
    • VISA Debit Card
    • AirPlus

    Unfortunately, we are currently unable to accept Eurocheque cards.

    Note:

    If you use your credit card as a payment method when adding additional services to your booking or when purchasing vouchers, a transaction fee will be applied.

    PayPal

    You can either authorise PayPal to transfer the payment amount to us, or you can authorise us to withdraw the relevant amount from your PayPal account.

    Note:

    If you use PayPal as a payment method when adding additional services to your booking or when purchasing vouchers, a transaction fee will be applied.

    Paying on invoice (RatePAY)

    You can also pay for your flight and any charged additional services via RatePAY invoice if:

    • You book online and the amount payable is at least €20 but no more than €2,000
    • The flight price is given in euros
    • Your billing and contact address is your personal address and is within the Federal Republic of Germany or Austria
    • You have a positive credit check

    Detailed information can be found in the RatePAY data protection declaration.

    If you fulfil these criteria and we have accepted your request to pay via RatePAY invoice, the invoice amount will be due on the tenth bank working day after booking, or at the latest on the last bank working day before departure. Payment must arrive in the receiving account by this date. Please only transfer the payment to the bank account specified on the invoice.

    If you are unable to use this payment method, we can offer you an alternative payment option.

    Note:

    This payment method can only be used to pay for flight bookings and only for flights charged at the normal price.

    Cash payments

    You may only pay in cash if you book your ticket at one of our airport counters.

    Vouchers

    Paying for a booking with a voucher is quick and simple:

    1. In the "Payment" step of the online booking process, select the option to pay with a voucher.
    2. Enter your voucher code and then check the code entered and the travel services in your basket.
    3. Click on "Confirm booking" to complete your booking.

    If the price of the flight exceeds the value of your voucher, you may pay the remaining amount either with another voucher or another payment method.

    Validity

    Vouchers may only be used to book Eurowings flight services and not partner offers (e.g. Rail&Fly, rental cars or hotels).

    Please note that conditions of use vary for purchased and promotional vouchers.

    Note:

    Vouchers may not be used to book flights with our partner airlines at eurowings.com. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • The status display under "My flight" or "View booking" allows you to track the status of your payment and see when your payment has been debited successfully.

    Declined

    The status "Declined" is displayed if the payment could not be completed for some reason or if your direct debit has been returned.

    Please note that if payment is unsuccessful, reservations may be cancelled without warning in accordance with the Conditions of Carriage (item 4.5).

    Pending

    The status "Pending" means that authorisation is still in progress, but your seat is reserved. If payment is unsuccessful, the status will change to "Declined".

    Confirmed

    If the status "Confirmed" is displayed, both your payment and reservation have been successfully completed and your flight booking has been confirmed.

    If you have any questions about your payment status, our competent employees at our call centre will be happy to advise you.

    You can check the status of your payment here.

  • No payment surcharges apply when you book a flight. The affordable discounted price is only available if you pay with VISA Electron, VISA Debit Card or direct debit.

    Other payments (for example, if you add luggage later or purchase a flight voucher) incur a transaction fee – but if you pay with VISA Electron, VISA Debit Card or direct debit this does not apply.

    Note:

    All regulations apply to Eurowings flights with an EW or 4U flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW or 4U flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • Payment for your trip is due as soon as your booking is confirmed. Debiting can take up to a few days depending on your bank, so you must ensure there are sufficient funds in your account until the payment has been debited.

Frequently asked questions relating to the topic: Invoicing

  • You will receive your Eurowings invoice via email. This is your electronic plane ticket. Article 34 of the German Turnover Tax Implementing Regulation (UStDV) recognises transport tickets as invoices and the German Ministry of Finance (BMF) statement of 29 January 2004, Ref. IV B 7 – S 7280 – 19/04, recognises transport tickets as invoices (without electronic signature) entitling the purchaser to input tax deduction.

    Lost your booking confirmation?

    No problem: just phone our call centre and we will be happy to send you a new booking confirmation.

    Note:

    If you have an etix® ticket number or if you have booked a flight with one of our partner airlines at eurowings.com or a Eurowings flight at one of our partner airline websites or at a travel agency, please contact the relevant airline or your travel agency to request an invoice.

  • Only Eurowings flights within Germany are subject to VAT. Invoices for international flights therefore do not show VAT. 

    Note:

    All regulations apply to Eurowings flights with an EW or 4U flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW or 4U flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • No, after a booking has been completed it is no longer possible to change your details.

  • Eurowings invoices are electronic plane tickets. Article 34 of the German Turnover Tax Implementing Regulation (UStDV) recognises transport tickets as invoices and the statement of the German Ministry of Finance (BMF) of 29 January 2004, Ref. IV B 7 – S 7280 – 19/04, recognises transport tickets as invoices (without electronic signature) entitling the purchaser to input tax deduction.

    Note:

    For questions relating to invoices issued by our partner airlines, please contact the relevant airline. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

Frequently asked questions relating to the topic: Data protection & technical questions

    1. If you would like to book a Eurowings flight for more than 9 people, please first fill out our group enquiry form in full.
    2. After you have submitted the form, we will send you a personalised, non-binding quotation via email.
    3. If you accept the quotation, please email us a request to conclude a binding contract of air carriage on the basis of the quotation.
    4. We will send you a booking confirmation via email within two working days.

    Click here to proceed to group booking.

    Providing the names of group members

    The names of the group members must be provided to us at the latest 4 working days before the scheduled outbound departure date, excluding the date of travel. If names are provided later or are changed, additional charges will be applied.

    Cancellation for more than 12 travellers

    You may cancel the booking for 10% of the group members (rounded down to the nearest individual) up to a month before departure and you will receive reimbursement for the travel payment in full, provided that the original group contained 12 or more travellers.

    The full terms are available in our General Conditions of Carriage.

    Our employees are available to answer any questions you may have relating to group bookings. Contact us daily between 9.00 a.m. and 12.00 p.m. and between 1.00 p.m. and 5.00 p.m. (CET).

    You can reach the group department by telephone on 01806 122 345 (€0.20 per call from landlines – max. €0.60 per call from mobile phones) or by email at gruppen@eurowings.com.

    Note:

    If you would like to make a group booking with one of our partner airlines, please contact the relevant airline. The corresponding terms of this airline apply. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • For security reasons, your luggage must comply with certain regulations and restrictions. There are also measures and guidelines which must be observed.

    More information can be found in the GCC (General Conditions of Carriage).

    Note:

    All regulations apply to Eurowings flights with an EW or 4U flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW or 4U flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • To ensure that your credit cards and personal information are kept as secure as possible, we use the most up-to-date Secure Sockets Layer technology (SSL with 128-bit encryption). This is the most secure method of transferring sensitive data over the Internet. We also meet the Payment Card Industry Data Security Standards (PCI DSS).

    The common certification standard of international payment systems ensures secure processing and storage of all payment card details. At the beginning of 2010, Germanwings was one of the first European airlines to achieve conformity with the PCI DSS and prove this in an audit by the independent accredited auditing firm SRC Security Research & Consulting GmbH.

    Note:

    We recommend that you use the latest version of your browser to ensure that your transactions are processed securely.

    1. Validity
      The Eurowings General Conditions for Group Bookings apply to each carriage of passengers and luggage advertised and booked via Eurowings GmbH (hereinafter "Eurowings") for groups of more than 9 people ("Group Booking").
    2. Contract of Carriage/booking
      The Contract of Carriage comes into effect when the contact person returns the booking quotation (Offer) and Eurowings issues the booking confirmation (Acceptance).
      Unless the booking is for a family, the contact person acts as the group representative. In this case, the contact person concludes the Contract of Carriage in his or her own name on behalf of the individual group members.
    3. Processing via a contact person
      The entire booking process, including payment, is carried out via the contact person named in the quotation. Essential information, such as the Eurowings General Conditions of Carriage (GCC), flight schedules, flight changes, etc. is to be provided to the group members by the contact person in good time and in full. Information given to the contact person will be assumed to have been passed on to the remaining group members.
    4. List of names
      A complete list of names of all group members must be provided to Eurowings at the latest 4 working days before departure.
    5. Booking changes/cancellation
      Bookings may be changed (flight times or dates) before departure and will incur an additional charge (per person and journey leg) plus the difference in the new flight price, if applicable. After the scheduled departure time, changes may no longer be made. For groups of 12 travellers or more, 10% of the group (rounded down to the nearest individual) may cancel up to a month before departure and will receive a full reimbursement. Additional passengers (1–9 people) may only be added separately online or via the call centre at the current Eurowings flight price (subject to availability).
    6. Refusal of carriage for a group member
      If a group member is refused carriage for good cause, the remaining group members do not have the right to cancel the booking. The obligation to pay the Group Booking price still stands.
      In addition, the General Conditions of Carriage (GCC) apply, insofar as no contradictory clause exists in the General Conditions for Group Bookings.

    Note:

    All regulations apply to Eurowings flights with an EW or 4U flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW or 4U flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

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    • Eurowings accepts no liability for loss of vouchers or voucher codes and will not issue replacements.
    • Vouchers may only be used for private purposes. Other uses such as selling vouchers on the Internet for commercial purposes, either yourself or through third parties, are not permitted without prior authorisation from Eurowings.

    Further information can be found in the Terms of Use.

    Click here to view the GCC, which apply for the purchase and redemption of vouchers.

    Promotional vouchers

    Separate Terms of use apply for promotional vouchers given away in competitions or as part of marketing campaigns.

We can only transport children under the age of 12 at the time of travel if they travel with a responsible companion who has reached majority. Children and the accompanying adult must belong to the same booking (with the same booking number). If this is not the case, please contact our call centre no later than 3 days before departure.

In event that the accompanying adult is not a parent or legal guardian, we will need written permission from a parent or a legal guardian. Please use the form provided for this purpose. Without this written permission, we regret that we will have to refuse carriage.
On direct flights within Germany, childen ages 5 through 11 may travel with Eurowings without an accompanying adult (unaccompanied minors). Our child-friendly staff will care for your child and ensure that he or she reaches the destination airport safely.

Infants under the age of 2 are not entitled to a seat. Instead, they are transported on the lap of an adult and secured with a seatbelt (loop belt).

Alternatively, we offer transport in a child safety seat in a separate seat. Bookings may only be made through the call centre or at one of our airport counters. Online booking is excluded.

More information about travelling with children.

 Important: the valid age is that on the date of the last flight in the booking.  

Travelling with infants

We can only transport children under the age of 12 at the time of travel if they travel with a responsible companion who has reached majority. Children and the accompanying adult must belong to the same booking (with the same booking number). If this is not the case, please contact our call centre no later than 3 days before departure.

In event that the accompanying adult is not a parent or legal guardian, we will need written permission from a parent or a legal guardian. Please use the form provided for this purpose. Without this written permission, we regret that we will have to refuse carriage.
On direct flights within Germany, childen ages 5 through 11 may travel with Eurowings without an accompanying adult (unaccompanied minors). Our child-friendly staff will care for your child and ensure that he or she reaches the destination airport safely.

Infants under the age of 2 are not entitled to a seat. Instead, they are transported on the lap of an adult and secured with a seatbelt (loop belt).

Alternatively, we offer transport in a child safety seat in a separate seat. Bookings may only be made through the call centre or at one of our airport counter. Online booking is excluded.

More information about travelling with children.

 Important: the valid age is that on the date of the last flight in the booking.

Carriage of baggage

Description Type of service Short and medium-haul route
(Charges per person and flight segment)
Long-haul route
(Charges per person and flight segment)
Reduced baggage surcharge for a maximum of one item of checked luggage BAG from €8 / £7 / CHF 9 / $9 / CZK 216 / SEK 78 / NOK 72 / PLN 35 / HUF 2,478 (depending on route) from €25 / £22 / CHF 27 / $27 / CZK 676 / SEK 244 / NOK 225 / PLN 108 / HUF 7,745 / AED 110 / THB 1,100
Baggage surcharge for a maximum of one item of checked luggage BAG (BM) €30 / £27 / CHF 33 / $33 / CZK 811 / SEK 293 / NOK 270 / PLN 130 / HUF 9,294 (depending on route) €60 / £54 / CHF 65 / $65 / CZK 1,621 / SEK 586 / NOK 539 / PLN 260 / HUF 18,588 / AED 265 / THB 2,600
Baggage surcharge per additional item of checked luggage BAG 2 - 5 €75 / £67 / CHF 81 / $82 / CZK 2,027 / SEK 733 / NOK 674 / PLN 325 / HUF 23,235 €150 / £134 / CHF163 / $164 / CZK4.054 / SEK1.466 / NOK1.348 / PLN 651 / HUF 46.471 / AED 662 / THB 6.400
Excess luggage surcharge for the first item of luggage of up to 9 kg of excess weight XBA/XMA
€50 / £45 / CHF 54 / $55 / CZK 1,351 / SEK 489 / NOK 449 / PLN 217 / HUF 15,490 €100 / £89 / CHF 108 / $109 / CZK 2,702 / SEK 977 / NOK 899 / PLN 434 / HUF 30,981 / AED 441 / THB 4,300
Excess luggage surcharge for additional items of excess luggage of up to 9 kg of excess weight XBB-XBE/MBXME €50 / £45 / CHF 54 / $55 / CZK 1,351 / SEK 489 / NOK 449 / PLN 217 / HUF 15,490 €100 / £89 / CHF 108 / $109 / CZK 2,702 / SEK 977 / NOK 899 / PLN 434 / HUF 30,981 / AED 441 / THB 4,300
Transport of ski equipment weighing up to max. 30 kg (skis/snowboards – max. 3 pairs/boards per person) incl. accessories such as sticks and ski/snowboarding boots (depending on availability) SKI no charge no charge
Transport of sports weapons per item (incl. ammunition) WEAP €50 / £45 / CHF 54 / $55 / CZK 1,351 / SEK 489 / NOK 449 / PLN 217 / HUF 15,490 not available
Transport of golf equipment per set GOLF €50 / £45 / CHF 54 / $55 / CZK 1,351 / SEK 489 / NOK 449 / PLN 217 / HUF 15,490 €100 / £89 / CHF 108 / $109 / CZK 2,702 / SEK 977 / NOK 899 / PLN 434 / HUF 30,981 / AED 441 / THB 4,300
Transport of bicycle (packed securely for transport) per bike
Packing material is not provided by us (depending on availability)
BIKE €50 / £45 / CHF 54 / $55 / CZK 1,351 / SEK 489 / NOK 449 / PLN 217 / HUF 15,490 €100 / £89 / CHF 108 / $109 / CZK 2,702 / SEK 977 / NOK 899 / PLN 434 / HUF 30,981 / AED 441 / THB 4,300
Transport of the following specialised equipment: bodyboard, surfboard, sailboard/hang-glider, diving equipment (depending on availability) SPEQ €50 / £45 / CHF 54 / $55 / CZK 1,351 / SEK 489 / NOK 449 / PLN 217 / HUF 15,490 €100 / £89 / CHF 108 / $109 / CZK 2,702 / SEK 977 / NOK 899 / PLN 434 / HUF 30,981 / AED 441 / THB 4,300

Please note:

If your booking consists of an etix® ticket number and/or a Eurowings flight booked via one of our partner airlines or at a travel agency, luggage rules may vary. Please contact the relevant airline or travel agency for more information.

Service for disabled passengers

Description Type of service Short and medium-haul route
(Charges per person and flight segment)
Long-haul route
(Charges per person and flight segment)
Boarding and disembarking assistance for visually impaired passengers BLND no charge no charge
Boarding and disembarking assistance for deaf passengers and sign language users DEAF no charge no charge
Assistance for passengers with impaired mobility on airport apron WCHR no charge no charge
Assistance for passengers with impaired mobility on aircraft steps WCHS no charge no charge
Carrying passengers with impaired mobility to seat on aircraft WCHC no charge no charge
Transport of manually operated wheelchair WCMP no charge no charge
Transport of a motorised wheelchair operating on dry batteries WCBD no charge no charge
Transport of a assistance dog Assistance dog no charge no charge

Specific services

Description Type of service Short and medium-haul route
(Charges per person and flight segment)
Long-haul route
(Charges per person and flight segment)
Service surcharge levied on a booking or booking change (flight date) in line with Article 5.2.3 of the GCC, as booked via the call centre, at our airport sales desk or through a commercial agent ADD €20 / £18 / CHF 22 / $22 / CZK 540 / SEK 195 / NOK 180 / PLN 87 / HUF 6,196 (per booking, not per person and per journey) €20 / £18 / CHF 22 / $22 / CZK 540 / SEK 195 / NOK 180 / PLN 87 / HUF 6,196 / AED 88 / THB 900 plus difference in current flight price
Charge for a change to the flight date up to 30 minutes before departure RBK €70 / £62 / CHF 76 / $76 / CZK 1,892 / SEK 684 / NOK 629 / PLN 304 / HUF 21,686 plus difference in current flight price €90 / £80 / CHF 98 / $98 / CZK 2,432 / SEK 880 / NOK 809 / PLN 390 / HUF 27,882 / AED 397 / THB 3,800 plus difference in current flight price
Change of name per person and per booking NC1 €70 / £62 / CHF 76 / $76 / CZK 1,892 / SEK 684 / NOK 629 / PLN 304 / HUF 21,686 plus difference in current flight price €120 / £107 / CHF 130 / $131 / CZK 3,243 / SEK 1,173 / NOK 1,079 / PLN 521 / HUF 37,177 / AED 529 / THB 5,100 plus difference in current flight price
Transport of pets up to 8 kg in an appropriate container (Containers for transporting pets are not provided by us) PETC €55 / £49 / CHF 60 / $60 / CZK 1,486 / SEK 538 / NOK 494 / PLN 239 / HUF 17,039 (no additional charge for assistance dogs) not available (assistance dogs available, no charge)
Surcharge per payment by credit card or Paypal (e.g. in the case of adding luggage or purchasing flight vouchers) TAFR 2% of the payment amount (for domestic German flights plus VAT) 2% of the payment amount
Surcharge for payments by credit card for group bookings per person and leg TAFG 2% of the payment amount (for domestic German flights plus VAT) 2% of the payment amount
Service charge per leg for children up to 2 years of age INF €19 / £17 / CHF 21 / $21 / CZK 513 / SEK 186 / NOK 171 / PLN 82 / HUF 5,886 €75 / £67 / CHF 81 / $82 / CZK 2,027 / SEK 733 / NOK 674 / PLN 325 / HUF 23,235 / AED 331 / THB 3,200
Supervision of children between 5 and 11 travelling alone (unaccompanied minor service in accordance with Article 21) only within Germany and on flights from Germany to Zurich and Vienna  UM €50 / £45 / CHF 54 / $55 / CZK 1,351 / SEK 489 / NOK 449 / PLN 217 / HUF 15,490 not available
Transport of pushchairs on airport apron, on aircraft steps, in the airport Pushchairs no charge no charge
Seat reservation – standard (Middle seat) SEF from €5 / £4 / CHF 5 / $5 / CZK 135 / SEK 49 / NOK 45 / PLN 22 / HUF 1,549 from €8 / £7 / CHF 9 / $9 / CZK 216 / SEK 78 / NOK 72 / PLN 35 / HUF 2,478 / AED 35 / THB 400
Seat reservation – standard (Aisle or window) SEF from €10 / £9 / CHF 11 / $11 / CZK 270 / SEK 98 / NOK 90 / PLN 43 / HUF 3,098 from €18 / £16 / CHF 20 / $20 / CZK 486 / SEK 176 / NOK 162 / PLN 78 / HUF 5,576 / AED 79 / THB 800
Seat reservation with more legroom (in BASIC fare, including snack & drink)) SEF from €17 / £15 / CHF 18 / $19 / CZK 459 / SEK 166 / NOK 153 / PLN 74 / HUF 5,267 (depending on route) from €85 / £76 / CHF 92 / $93 / CZK 2,297 / SEK 831 / NOK 764 / PLN 369 / HUF 26,333 / AED 375 / THB 3,600
Seat reservation with more legroom (in SMART fare, including snack & drink) SEF from €3 / £3 / CHF 3 / $3 / CZK 81 / SEK 29 / NOK 27 / PLN 13 / HUF 929 (depending on route) from €40 / £36 / CHF 43 / $44 / CZK 1,081 / SEK 391 / NOK 360 / PLN 174 / HUF 12,392 / AED 176 / THB 1,700
Extra seat: empty middle seat (valid for the transport of musical instruments larger than a guitar)   Extra ticket (same price as existing ticket if booked by midnight on the same day; otherwise the flight fare on the day the private seat is booked) Extra ticket (same price as existing ticket if booked by midnight on the same day; otherwise the flight fare on the day the private seat is booked)

Other charges

Description Type of service Short and medium-haul route
(Charges per person and flight segment)
Long-haul route
(Charges per person and flight segment)
Save Your Price SYP €2 / £2 / CHF 2 / $2 / CZK 54 / SEK 20 / NOK 18 / PLN 9 / HUF 620 €10 / £9 / CHF 11 / $11 / CZK 270 / SEK 98 / NOK 90 / PLN 43 / HUF 3,098 / AED 44 / THB 500
Flat-rate compensation per returned direct debit CBF €7,65 / £7 / CHF 8 / $8 / CZK 207 / SEK 75 / NOK 69 / PLN 33 / HUF 2,370 €7,65 / £7 / CHF 8 / $8 / CZK 207 / SEK 75 / NOK 69 / PLN 33 / HUF 2,370 / AED 34 / THB 400
Charge-incurring booking change and cancellation in fares with the Flex option in line with Article 19.4.3 CXL/RBK
flex

€75 / £67 / CHF 81 / 82$ / CZK 2,027 / SEK 733 / NOK 674 / PLN 325 / HUF 23,235

€90 / £80 / CHF 98 / $98 / CZK 2,432 / SEK 880 / NOK 809 / PLN 390 / HUF 27,882 / AED 397 / THB 3,800

Errors and omissions excepted.

For further information please consult our General Conditions of Carriage.

Services

BASIC

Our budget fare

SMART

Our standard fare

BEST

Our Premium fare

Collect miles - Boomerang Club or Miles & More

Included

Included

Included

Increased mileage credit,
including HON Circle miles

Snack & drink

From €6

Included

Included

À la carte catering

1 bag up to 23 kg

€9 - 15 
(depending on the route
if booked online

Included

Included

2nd bag up to 23 kg

€75
if booked online

€75
if booked online

Included

Preferred seating 
(Middle Seat)

€8

Included

Included

Throughout the 
Airbus fleet in rows 1-3

Preferred seating
(Aisle or window)

€12

Included

Included

Throughout the 
Airbus fleet in rows 1-3

Seat with more legroom
Snack & drink included

€19 - 21
(depending on the route
 where available

€4 - 6
(depending on the route
 where available

Included

Throughout the 
Airbus fleet

Adjacent seat free

Cannot be added

Cannot be added

Included

Lounge access

Cannot be added

Lounge access at select airports for HON, SEN and FTL

Lounge access at select airports

Reserved
hand luggage compartment

Cannot be added

Cannot be added

Included

Priority check-in

Cannot be added

Cannot be added

Included

Access to security fast lane

Cannot be added

Cannot be added

Included

At select airports

Booking changes

Surcharge

Free with Flex option *

Free with Flex option *

Cancellation

Cannot be added

Free with Flex option *

Free with Flex option *

Extras
Special luggage and sport equipment

Surcharge**
(price depends on service)

Surcharge**
(price depends on service)

Surcharge**
(price depends on service)

Key

  • Included
  • Cannot be added
Services

BASIC

Our budget fare

SMART

Our standard fare

BEST

Our Premium fare

Collect miles - Boomerang Club or Miles & More

Included

Included

Included

Mileage credit, including HON Circle miles

SMART-Meals

Cannot be added

Included

One warm and one cold meal incl.

Cannot be added

À la carte catering

Sky-Meals
(Six meals to chose from)

Sky-Meal from €7,90

Can be added to SMART-Meals

Cannot be added

À la carte catering

À la carte catering

Cannot be added

Cannot be added

Included

1 bag up to 23 kg

€30
if booked online

Included

Included

2nd bag up to 23 kg

€150 
 if booked online

€150 
 if booked online

Included

Preferred seating
(Middle seat)

€10

Included

Included

Throughout the 
Airbus fleet in rows 1-3

Preferred seating
(Aisle or window)

€20

Included

Included

Throughout the 
Airbus fleet in rows 1-3

Seat with more legroom

€90
where available

€50
where available

Included

Premium seating in the exclusive area

Cannot be added

Cannot be added

Included

More legroom and a comfortably adjustable backrest included

Cannot be added

Cannot be added

Included

Lounge access

Cannot be added

Lounge access at select
airports for HON, SEN and FTL

Lounge access at select airports

Reserved
hand luggage compartment

Cannot be added

Cannot be added

Included

Priority check-in
and boarding

Cannot be added

Cannot be added

Included

Access to security fast lane

Cannot be added

Cannot be added

Included

At select airports

Booking changes

Surcharge

Free with Flex option*

Free with Flex option*

Cancellation

Cannot be added

Free with Flex option*

Free with Flex option*

Extras
Special luggage and sport equipment

Surcharge**
(price depends on service)

Surcharge**
(price depends on service)

Surcharge**
(price depends on service)

In-flight entertainment
Wings Entertain

€9,90 
(payment on board)

€9,90 
(payment on board)

Included

WiFi on board 
Wings Connect

Surcharge 
(price depends on service,
payment on board)

Surcharge 
(price depends on service,
payment on board)

Surcharge 
(price depends on service,
payment on board)

Key

  • Included
  • Cannot be added

Footnote list

* Can be added for a surcharge; free booking changes and cancellation possible until the end of the departure date

** Where available

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etix® is an electronic ticket that replaces paper tickets. It has a 13-digit number in addition to your booking code. You receive this etix® ticket number under certain circumstances, for example if you book through the Lufthansa website or a travel agent. It is saved for you in the etix® database. When you present your etix® ticket number and a photo ID, you will receive your boarding pass.

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When flying from, to or over certain countries* airlines are required by law to collect certain data through the Advance Passenger Information System (APIS) and to forward it to the authorities of those countries prior to the flight.

The following information is required:

  • Title
  • First name and surname
  • Date and country of birth
  • Gender
  • Nationality
  • Passport information

Additional APIS information is required for entry into the USA:

  • Country of residency
  • Destination airport
  • Complete address of your destination (street, city, postal code, state/province, country) 

Passengers who book online can enter this information immediately after completing their booking. Any missing information can be added later by going to 'My Eurowings'.

To avoid unnecessary delays at the check-in counter, we recommend that you submit the APIS information as early as possible using our online form.

Please note that you may not be permitted to travel if the information is not complete.

Footnote list

* United Kingdom, United States of America, Mauritius, Dominican Republic, Thailand, Cuba

Partner Airlines

Airline Airline code Website Baggage policy
Lufthansa LH www.lufthansa.com click here
Germanwings 4U www.eurowings.com click here
SWISS LX www.swiss.com click here
Austrian Airlines OS www.austrian.com click here
Brussels Airlines SN www.brusselsairlines.com click here
Condor DE www.condor.com click here
United Airlines UA www.united.com click here
Air Canada AC www.aircanada.com click here
All Nippon Airways NH www.anaskyweb.com click here

Web check-in is currently only available on our long-haul flights to Mauritius. 
You can check in online 72 hours before departure here. Web check-in closes 90 minutes before departure.

Web check-in is currently unavailable on our long-haul flights to Phuket, Bangkok, Miami, Orlando, Las Vegas, Seattle, Cancun, Havanna, Varadero, Punta Cana, Puerto Plata, Jamaica, Namibia.
Please use our check-in counter at the airport. The check-in counters open three hours before departure and close 60 minutes before scheduled departure time.

Web check-in is currently only available on our long-haul flights to Mauritius. You can check in online 72 hours before departure here. Web check-in usually closes 90 minutes before departure. Here you can check the exact times for the web and mobile check-in at your departure airport.

Web check-in is currently unavailable on our long-haul flights to Phuket, Bangkok, Miami, Orlando, Las Vegas, Seattle, Cancun, Havanna, Varadero, Punta Cana, Puerto Plata, Jamaica, Namibia.
Please use our check-in counter at the airport. The check-in counters open three hours before departure and close 60 minutes before scheduled departure time. 

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