General booking information

The most frequently asked questions

  • Yes, you can edit your booking and add the following extra services up to before web check-in closes before departure, whether you do it online, on your mobile phone, by phone or at one of our airport counters:

    • Regular, excess and special luggage (golfing equipment, bicycles and sports equipment such as surfboards, snowboards, bodyboards, diving gear, and sail and hang gliders)
    • Transport of pets
    • Seat reservations
    • Boarding and disembarking assistance for hearing or visually impaired passengers and travellers with restricted mobility
    • Boarding with a wheelchair
    • Assistance for passengers with restricted mobility from check-in to the aircraft, including assistance with steps to aircraft
    • Train connections to airport

    Please be aware that space restrictions prevent us from transporting unlimited amounts of special baggage. Once our space is used up, you will no longer be able to select this service.

    Fare upgrade

    Up to 72 hours before departure, you can still upgrade your fare by telephone or at our counters. There will be no processing charge if you do this by phone.

    Note:

    Do you have an etix® ticket number instead of a booking number? Did you book your Eurowings flight through a travel agent or one of our partner airlines? Did you book a flight with a partner airline at eurowings.com? If so, please contact the relevant airline or your travel agent.
    All regulations apply to Eurowings flights with an EW or 4U flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW or 4U flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Read more about Can I add services to my Eurowings booking later?
  • We ask for your understanding that the following groups may not sit in emergency exit rows due to official safety requirements:

    • Infants and children (up to and including 17 years)
    • People travelling with animals in the cabin
    • Pregnant women
    • People with physical and/or mental disabilities
    • People with reduced mobility due to body measurements, illness or age

    Please note that by reserving a seat in the emergency exit rows you confirm that you and your fellow travellers do not fulfil any of these criteria. If this is not the case, we are authorised to give the relevant passenger(s) another seat reservation, without reimbursing the reservation charge. In case of doubt, the Eurowings cabin staff will make the relevant decision.

    Read more about What special regulations apply to emergency exit row seating at Eurowings?
  • No, after a booking has been completed it is no longer possible to change your details.

    Read more about Can billing addresses or bank details be changed after booking at Eurowings?
  • The low ticket price that you see in the first step of the booking process includes the total ticket price including all taxes and charges.

    If you add additional services to your booking that are subject to charges, the additional charges will be shown when you select them. You must pay these on top of the ticket price.

    Read more about What is included in the Eurowings ticket price?
  • If you wish to make an insurance claim and require confirmation that you were unable to travel, you can request this confirmation by filling out the form below.

    Note:

    For organisational reasons, insurance confirmations may only be requested after all travel dates have passed. If you require confirmation of missed travel for one of our partner airline flights, please contact the relevant airline. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Please complete the following fields

    Please enter your booking number.
    Please enter the relevant flight number.
    Please enter your first name.
    Please enter your surname.
    Please enter your email address.
    Please enter your travel insurance
    Please enter the name of your travel insurance provider if it is not listed above.
    Please enter your claim number.
    Read more about How can I obtain confirmation for insurance purposes that I was unable to travel on a Eurowings flight?
  • You can book flights with Eurowings up to 40 minutes before departure.

    Flights with our partner airlines can be booked up to 2 hours before departure – but only via our website.

    Note:

    You may check in no later than 40 minutes before departure. 
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Read more about What is the latest I can book a flight at Eurowings?
  • Blind Booking flights can be booked up to 45 days days before departure.

    Read more about How far in advance can I book a Eurowings Blind Booking flight?
  • Eurowings invoices are electronic plane tickets. Article 34 of the German Turnover Tax Implementing Regulation (UStDV) recognises transport tickets as invoices and the statement of the German Ministry of Finance (BMF) of 29 January 2004, Ref. IV B 7 – S 7280 – 19/04, recognises transport tickets as invoices (without electronic signature) entitling the purchaser to input tax deduction.

    Note:

    For questions relating to invoices issued by our partner airlines, please contact the relevant airline. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Read more about Does my Eurowings booking confirmation/invoice entitle me to input tax deduction?
  • You will receive your Eurowings invoice via email. This is your electronic plane ticket. Article 34 of the German Turnover Tax Implementing Regulation (UStDV) recognises transport tickets as invoices and the German Ministry of Finance (BMF) statement of 29 January 2004, Ref. IV B 7 – S 7280 – 19/04, recognises transport tickets as invoices (without electronic signature) entitling the purchaser to input tax deduction.

    Lost your booking confirmation?

    No problem: just phone our call centre and we will be happy to send you a new booking confirmation.

    Note:

    If you have an etix® ticket number or if you have booked a flight with one of our partner airlines at eurowings.com or a Eurowings flight at one of our partner airline websites or at a travel agency, please contact the relevant airline or your travel agency to request an invoice.

    Read more about How will I receive my invoice at Eurowings?
  • You can check the status of your flight via the homepage or the main menu of our mobile services, or you can keep an eye on the flight status via the flight monitor on our homepage. Just enter your flight number or your chosen route.

    If you have a Eurowings account and are registered for our mobile services, you can also track the status of your flight on your own personalised homepage.

    Read more about How do I check the status of my Eurowings flight on my mobile phone?
  • In addition to the booking number or etix® ticket number, all travellers including infants, children and adolescents require ID.

    As of 26 June 2012, every child with German nationality, regardless of age, requires their own travel document to travel abroad. Joint passports for parents and children are no longer recognised. The new regulation also applies for travel within the EU and the Schengen area.

    Children under 12

    As described here, children under 12 are normally required to travel with a responsible adult. If a child travels with an adult who does not have parental authority, written permission from the parent or an adult with parental authority is required. If such permission is not presented, the child will not be allowed to fly with us.

    The required declaration form can be downloaded here.

    Special regulations also apply for booking flights for children under 12.

    Further information on this topic can be found here.

    Foreign nationals

    For foreign nationals living in Germany, the regulations of their homeland and the entry regulations of the destination country apply.

    Special entry and exit regulations

    Special entry and exit regulations apply in certain countries, such as France, Spain, Italy, Portugal, Croatia, Romania and Israel, for children travelling alone. Each passenger is responsible for ensuring they comply with these regulations. We therefore recommend that you find out the relevant requirements from the responsible authorities in good time to ensure you have all the correct documentation for the flight.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Read more about What documents does my child require for the Eurowings flight?
  • Please note that you will need to show your maternity log on request, in order to prove that you are fit to fly.

    Read more about What documents do pregnant women need for the Eurowings flight?
  • Children aged 12 or older may fly alone. Children under 12 may only fly accompanied by a responsible adult. Children between the age of five and eleven may also travel accompanied by a sibling aged sixteen years or older. The child's companion must be able to assist the child at all times in the case of any unusual event. If the responsible adult does not have parental authority, we must be provided with the following written permission from an adult with parental authority.  

    Please note that special entry and exit conditions apply in some countries.

    Unaccompanied minor service

    On direct domestic flights and direct flights from Germany to Zurich or Vienna Eurowings offers an unaccompanied minor service (UM service) for children aged from five up to and including 11. Our friendly staff will not only ensure the well-being of your child during the flight, but will also make sure that your child arrives safely in the destination airport. On board, each unaccompanied child will receive a sweet or savoury snack, 0.2 L of still water, a sweet and, upon request, an additional beverage free of charge.

    Booking

    The UM service and the corresponding flight can be booked via the call centre or at a Eurowings airport counter, but unfortunately not online or via mobile phone. If your booking has an etix® ticket number, you can only book the UM service at the airport.

    Charges

    A charge will be applied per journey leg and per child. This must be paid with the booking payment.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Read more about Can my child travel alone with Eurowings?
  • Infants with a booster seat and children over two years will have their own seat. Only infants under two years who sit on an adult's lap, secured with a loop-belt, will not have their own seat.

    More information about travelling with booster seats

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Read more about Will infants and children have their own seat at Eurowings?
  • Want to reserve a seat on the train so that you don't risk having to stand for the whole journey? If so, please contact staff at your local train station or at any DB agency across Germany. They can also give you further information on charges for reserving seats.

    You can get timetable information about rail connections throughout Germany by calling Deutsche Bahn toll-free at +49 (0) 800 1 507 090 or by visiting http://www.bahn.de/

    Read more about How do I reserve a seat on the train at Eurowings?
  • Tailored to your specific needs – our SMART fare includes certain additional services and allows you to add others in yourself.

    The SMART fare is our standard fare. Along with the benefits of the BASIC fare, it also includes one checked item of luggage, preferred seating and in-flight catering.

    Read more about What benefits does the Eurowings SMART fare offer?
  • Yes, seats can be selected for all Eurowings flights. If you check in at one of our counters, you will be assigned a seat, but if you choose web check-in, mobile check-in or self-service check-in, you will be able to reserve a seat at no extra cost.1

      Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

     

    Footnote list

    1 Does not apply to seats with more legroom.

    Read more about Can I select a seat during Eurowings check-in?
    1. After you have logged in on the "Book add-ons" page with your surname and booking code, you will see your itinerary with all of the services you have already booked.
    2. Now, simply add the additional services you want.
    3. Confirm your selection by clicking "Next".
    4. If you have selected a service that is subject to a charge, you will need to confirm once more to complete the booking. In such cases you will receive an updated booking confirmation.

    Note:

    Once booked, additional services cannot be cancelled.

    Read more about How do I book additional services online after I have booked my Eurowings flight?
  • Yes, you can edit your booking at a later date in the "My flight" area. It is also the case here that tickets can only be bought for all travellers, not for individual group members.

    Further information on booking additional services at a later date

    Attention:

    Unfortunately, it is not possible to book Rail&Fly online tickets at eurowings.com for flights operated by our partner airlines. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Note:

    If your ticket has an etix® ticket number or if you have booked a Eurowings flight with one of our partner airlines or in a travel agency, please contact the relevant airline or your travel agency regarding this matter.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Read more about Can I add Rail&Fly online tickets to an existing Eurowings booking?
  • Yes, luggage can be added to a booking up to before web check-in closes before departure. If this is done online via "Book add-ons", via mobile in the "Manage bookings" area, or via telephone, the usual additional charges apply. You will pay more if you register your luggage when you get to the airport counter.

    Adding luggage to a booking online

    1. Log in on the page "Book add-ons".
    2. You will see an overview of your flights with all the services you have booked.
    3. Simply add your luggage or excess luggage.
    4. After clicking "Next" you just need to confirm your payment to complete the booking.
    5. We will then send you an updated booking confirmation.
    Note:

    Registered luggage cannot be removed.
    If you do not have a booking number, but instead have an etix® ticket number, or if you have booked a Eurowings flight with one of our partner airlines or in a travel agency, luggage regulations may vary. Please contact the relevant airline or your travel agency for more details.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Read more about Can I add luggage to an existing Eurowings booking?
  • Would you like to ensure your journey to the airport is quick and comfortable? If so, you can book your train ticket to the airport with us even after you have booked your flight. As usual, you can choose between a return ticket and a single ticket to the airport. It is not possible to book a train ticket for the return leg of the journey only. Rail&Fly tickets cannot be booked if the airport chosen as the destination of your return flight is different from the airport you are departing from.

    Please note that if you have made a group flight booking, train tickets may only be booked for all passengers and not for individual passengers.

    Exception:

    If you choose a one-way journey when booking your flight, it is not possible to add a return journey at a later date.

    More information about Rail&Fly.

    Note:

    If your international Eurowings flight booking has an etix® ticket number or if you have booked your Eurowings flight with one of our partner airlines or in a travel agency, please contact the relevant partner airline or your travel agency to add a Rail&Fly ticket to your booking. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Read more about What do I need to know before adding a Rail&Fly ticket to my Eurowings booking?
  • No. You can book additional services at a later date at no extra cost. If you add services for which surcharges apply, you will have to pay these surcharges only.

    Please note that direct debit payments are only possible up until 5 days before departure.

    Our tip:

    If you book your checked luggage or excess luggage before checking in for your flight, you will save up to 50% on the charge for booking checked luggage at the airport counter.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Read more about Will I be charged for booking additional services at a later date at Eurowings?
  • Need assistance boarding? Want to bring along your golf gear, skis or a bodyboard? No problem: you can add "extras" to flights with Eurowings during the flight booking process.

    How it works:

    Already completed your booking, but still want to purchase some extras? You can add them under "Book add-ons". Click here for more information.

    Naturally, our call centre is happy to help you with telephone reservations: +44 (0) 330 365 1918 (5.00 a.m. – 12.00 midnight CET)1

    Important:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. Extras on flights with our partner airlines can only be added through the relevant airline. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Footnote list

    1 €0.20 per call from landlines – €0.60 per call from mobiles

    Read more about How do I book extra services at Eurowings?
  • You just need your booking number or your etix® ticket number and a valid ID.

    Please make sure to find out well in advance of your flight about any visas or other entry documents you may require. The relevant consulate will be able to advise you on this matter.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Read more about What do I need for Eurowings check-in?
  • If you booked your flight online, you can view the number by going to "My flight".

    Didn't book online?

    Not a problem. Please phone our call centre and we will send your booking confirmation to you again.

    As a last resort, you can also check in at our counters without a booking number by simply presenting your identification documents.

    Tip: Do you have an etix® number but no booking number? Did you book your Eurowings flight through a travel agent or one of our partner airlines? If so, please contact the appropriate airline or your travel agent. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Read more about What do I do if I lose my Eurowings booking confirmation/number, or if I never received them?
  • No. Depending on the type of booking, you will receive a booking confirmation number or etix® ticket number instead of a ticket from us. When you present this at the counter or enter this number during web or mobile check-in or at the self-service check-in kiosk, you will receive your boarding pass.

    Important:

    When you book flights with our partner airlines, you will receive booking confirmations by email only. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Read more about Will I receive a ticket when I book a Eurowings flight?
  • Yes, musical instruments may be carried on board as hand luggage as long as they are no larger than a guitar and are packed in a soft case.

    Larger musical instruments must be placed on an extra seat in the cabin.

    The charges applicable for travelling with musical instruments can be found in this table.

    Exception:

    Double basses must be transported in a hard case and checked in as luggage. Due to their size, they may not be carried in the cabin.

    Extra seat

    If you book an extra seat via telephone before midnight on the same day as you book your flight, the extra seat will cost the same as your own seat and there will be no extra charge. If an extra seat is added later, it will be charged at the current flight price as shown on the Internet.

    Note:

    Eurowings accepts no liability for musical instruments carried in the cabin.
    All regulations apply to Eurowings flights with anEW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Read more about Can I carry musical instruments in the Eurowings cabin as hand luggage?
  • Your fare for maximum comfort at an attractive price.

    The BEST fare offers all of our guests special comfort. An exclusive seat in the front rows with more leg room, lounge access (where available), à la carte catering and many other advantages leave nothing to be desired.

    Read more about What benefits does the Eurowings BEST fare offer?
  • Yes, for a fee you can reserve a seat when you book your flight with Eurowings.

    You can also reserve a seat later – up to before web check-in closes before departure.

    SMART fare

    The SMART fare includes free reservation of your preferred seat. A seat with more legroom can also be booked for €4 - 6 (depending on the route).

    BEST fare

    The BEST fare lets you reserve a seat with more legroom in Rows 1 - 3 on any aircraft in our Airbus fleet. An empty adjacent seat will ensure more privacy.

    Please note that seats in rows with emergency exits are subject to special regulations.

    Important:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. The seat reservation option (with extra legroom) applies exclusively to selected flights and depends on the route and availability. This offer may not be available on some of the following aircraft: A319, A320, B737, B738, Q400, E190.

    For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Read more about Can I reserve a seat when I book my Eurowings flight?
  • Since March 2014, the use of electronic devices (such as tablets, smartphones and MP3 players) has been permitted on board all Eurowings flights, provided that the devices are set to flight mode. Hearing aids and pacemakers also pose no problem.

    Special regulations in the emergency exit rows

    Passengers sitting in rows with emergency exits must store their electronic devices securely in their hand luggage or in the seat pocket during take-off and landing. This regulation applies to all Airbus A319 and A320 planes operated by Eurowings.

    Please note that instructions issued by the flight crew must be complied with.

    The use of the following devices is prohibited:

    • Mobile phones that are not in flight mode
    • Devices that are operated via wireless technology (such as walkie-talkies or remote-controlled devices).
    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Read more about What electronic devices can I use on board a Eurowings plane?
  • That depends on your nationality and your travel destination. For this reason we regret we are unable to give you a more detailed answer to this question.

    Please go to the local consulate or tourist information office of your destination country well before your flight. It is your responsibility as the passenger to have all necessary documentation ready on arrival.

    Read more about Do I need a visa to enter one of the countries Eurowings flies to?
  • etix® electronic tickets replace paper tickets and consist of a 13-digit number in addition to the booking code. A booking code is issued with every etix® ticket number.
    For example, if you book your flight on lufthansa.com or through a travel agent, you will receive an etix® ticket number that is also saved in the etix® database. When you present your number and a photo ID at the airport counter, you will receive your boarding pass.

    Read more about What is an etix® ticket number at Eurowings?

We can only transport children under the age of 12 at the time of travel if they travel with a responsible companion who has reached majority. Children and the accompanying adult must belong to the same booking (with the same booking number). If this is not the case, please contact our call centre no later than 3 days before departure.

In event that the accompanying adult is not a parent or legal guardian, we will need written permission from a parent or a legal guardian. Please use the form provided for this purpose. Without this written permission, we regret that we will have to refuse carriage.
On direct flights within Germany, childen ages 5 through 11 may travel with Eurowings without an accompanying adult (unaccompanied minors). Our child-friendly staff will care for your child and ensure that he or she reaches the destination airport safely.

Infants under the age of 2 are not entitled to a seat. Instead, they are transported on the lap of an adult and secured with a seatbelt (loop belt).

Alternatively, we offer transport in a child safety seat in a separate seat. Bookings may only be made through the call centre or at one of our airport counters. Online booking is excluded.

More information about travelling with children.

 Important: the valid age is that on the date of the last flight in the booking.  

Travelling with infants

We can only transport children under the age of 12 at the time of travel if they travel with a responsible companion who has reached majority. Children and the accompanying adult must belong to the same booking (with the same booking number). If this is not the case, please contact our call centre no later than 3 days before departure.

In event that the accompanying adult is not a parent or legal guardian, we will need written permission from a parent or a legal guardian. Please use the form provided for this purpose. Without this written permission, we regret that we will have to refuse carriage.
On direct flights within Germany, childen ages 5 through 11 may travel with Eurowings without an accompanying adult (unaccompanied minors). Our child-friendly staff will care for your child and ensure that he or she reaches the destination airport safely.

Infants under the age of 2 are not entitled to a seat. Instead, they are transported on the lap of an adult and secured with a seatbelt (loop belt).

Alternatively, we offer transport in a child safety seat in a separate seat. Bookings may only be made through the call centre or at one of our airport counter. Online booking is excluded.

More information about travelling with children.

 Important: the valid age is that on the date of the last flight in the booking.

Carriage of baggage

Description Type of service Short and medium-haul route
(Charges per person and flight segment)
Long-haul route
(Charges per person and flight segment)
Reduced baggage surcharge for a maximum of one item of checked luggage BAG from € 8 / $10 / CHF 9 / £7 / CZK 203 / SEK 79 / NOK 78 / PLN 34 / HUF 2,490 (depending on route) from € 25 / $30 / CHF 29 / £22 / CZK 636 / SEK 247 / NOK 244 / PLN 105 / HUF 7,782 / AED 120 / THB 1,100
Baggage surcharge for a maximum of one item of checked luggage BAG (BM) €30 / £27 / CHF 35 / $36 / CZK 673 / SEK 297 / NOK 292 / PLN 126 / HUF 9,338 (depending on route) from € 25 / $30 / CHF 29 / £22 / CZK 636 / SEK 247 / NOK 244 / PLN 105 / HUF 7,782 / AED 120 / THB 1,100
Baggage surcharge per additional item of checked luggage BAG 2 - 5 €75 / £67 / CHF 88 / $89 / CZK 1,908 / SEK 742 / NOK 731 / PLN 315 / HUF 23,346 €150 / £134 / CHF175 / $178 / CZK 3.815 / SEK 1.485 / NOK 1.461 / PLN 631 / HUF 46.692 / AED 720 / THB 6.400
Excess luggage surcharge for the first item of luggage of up to 9 kg of excess weight XBA/XMA
€ 50 / £45 / CHF 58 / $59 / CZK 1,272 / SEK 495 / NOK 487 / PLN 210 / HUF 15,564 €100 / £89 / CHF 117 / $119 / CZK 2,543 / SEK 990 / NOK 974 / PLN 420 / HUF 31,128 / AED 480 / THB 4.300
Excess luggage surcharge for additional items of excess luggage of up to 9 kg of excess weight XBB-XBE/MBXME € 50 / £45 / CHF 58 / $59 / CZK 1,272 / SEK 495 / NOK 487 / PLN 210 / HUF 15,564 €100 / £89 / CHF 117 / $119 / CZK 2,543 / SEK 990 / NOK 974 / PLN 420 / HUF 31,128 / AED 480 / THB 4.300
Transport of ski equipment weighing up to max. 32 kg (skis/snowboards – max. 3 pairs/boards per person) incl. accessories such as sticks and ski/snowboarding boots (depending on availability) SKI no charge no charge
Transport of sports weapons per item (incl. ammunition) WEAP €50 / £45 / CHF 58 / $59 / CZK 1,272 / SEK 495 / NOK 487 / PLN 210 / HUF 15,564 €100 € / £89 / CHF 117 / $119 / CZK 2,543 / SEK 990 / NOK 974 / PLN 420 / HUF 31,128 / AED 480 / THB 4300
Transport of golf equipment per set GOLF €50 / £45 / CHF 58 / $59 / CZK 1,272 / SEK 495 / NOK 487 / PLN 210 / HUF 15,564 €100 / £89 / CHF 117 / $119 / CZK 2,543 / SEK 990 / NOK 947 / PLN 420 / HUF 31,128 / AED 480 / THB 4,300
Transport of bicycle (packed securely for transport) per bike
Packing material is not provided by us (depending on availability)
BIKE €50 / £45 / CHF 58 / $59 / CZK 1,272 / SEK 495 / NOK 487 / PLN 210 / HUF 15,564 €100 / £89 / CHF 117 / $119 / CZK 2,543 / SEK 990 / NOK 974 / PLN 420 / HUF 31,128 / AED 480 / THB 4,300
Transport of the following specialised equipment: bodyboard, surfboard, sailboard/hang-glider, diving equipment (depending on availability) SPEQ € 50 / £45 / CHF 58 / $59 / CZK 1,272 / SEK 495 / NOK 487 / PLN 210 / HUF 15,564 € 100 / £89 / CHF 117 / $119 / CZK 2,543 / SEK 990 / NOK 974 / PLN 420 / HUF 31,128 / AED 480 / THB 4,300

Please note:

If your booking consists of an etix® ticket number and/or a Eurowings flight booked via one of our partner airlines or at a travel agency, luggage rules may vary. Please contact the relevant airline or travel agency for more information.

Service for disabled passengers

Description Type of service Short and medium-haul route
(Charges per person and flight segment)
Long-haul route
(Charges per person and flight segment)
Boarding and disembarking assistance for visually impaired passengers BLND no charge no charge
Boarding and disembarking assistance for deaf passengers and sign language users DEAF no charge no charge
Assistance for passengers with impaired mobility on airport apron WCHR no charge no charge
Assistance for passengers with impaired mobility on aircraft steps WCHS no charge no charge
Carrying passengers with impaired mobility to seat on aircraft WCHC no charge no charge
Transport of manually operated wheelchair WCMP no charge no charge
Transport of a motorised wheelchair operating on dry batteries WCBD no charge no charge
Transport of a assistance dog Assistance dog no charge no charge

Specific services

Description Type of service Short and medium-haul route
(Charges per person and flight segment)
Long-haul route
(Charges per person and flight segment)
Service surcharge levied on a booking or booking change (flight date) in line with Article 5.2.3 of the GCC, as booked via the call centre, at our airport sales desk or through a commercial agent ADD €20 / £18 / CHF 22 / $24 / CZK 509 / SEK 198 / NOK 195 / PLN 84 / HUF 6,226 (per booking, not per person and per journey) €20 / £18 / CHF 23 / $24 / CZK 509 / SEK 198 / NOK 195 / PLN 84 / HUF 6,226 / AED 96 / THB 900 plus difference in current flight price
Call centre service fee when subsequently booking additional services that can be booked online (e.g. additional luggage) RAD €10 / £9 / CHF 12 / $12 / CZK 254 / SEK 99 / NOK 97 / PLN 42 / HUF 3,113 (per booking, not per person and per journey) €10 / £9 / CHF 12 / $12 / CZK 254 / SEK 99 / NOK 97 / PLN 42 / HUF 3,113 / AED 48 / THB 500 (per booking, not per person and per journey)
Charge for a change to the flight date up to 30 minutes before departure before web check-in closes RBK €70 / £63 / CHF 82 / $83 / CZK 1,780 / SEK 693 / NOK 682 / PLN 294 / HUF 21,790 plus difference in current flight price €90 / £80 / CHF 105 / $107 / CZK 2,289/ SEK 891 / NOK 877 / PLN 378 / HUF 28,015 / AED 432 / THB 3,900 plus difference in current flight price
Change of name per person and per booking NC1 €70 / £63 / CHF 82 / $83 / CZK 1,780 / SEK 693 / NOK 682 / PLN 294 / HUF 21,790 plus difference in current flight price €120 / £107 / CHF 140 / $143 / CZK 3,052 / SEK 1,188 / NOK 1,169 / PLN 505 / HUF 37,354 / AED 576 / THB 5,200 plus difference in current flight price
Transport of pets up to 8 kg in an appropriate container (Containers for transporting pets are not provided by us) PETC €55 / £49 / CHF 64 / $65 / CZK 1,399 / SEK 544 / NOK 536 / PLN 231 / HUF 17,120 (no additional charge for assistance dogs) not available (assistance dogs available, no charge)
Service charge per leg for children up to 2 years of age INF € 19 / £17 / CHF 22 / $23 / CZK 483 / SEK 188 / NOK 185 / PLN 80 / HUF 5,914 € 75 / £67 / CHF 88 / $89 / CZK 1,908 / SEK 742 / NOK 731 / PLN 315 / HUF 23,346 / AED 360 AED / THB 3,200
Supervision of children between 5 and 11 travelling alone (unaccompanied minor service in accordance with Article 21) only within Germany and on flights from Germany to Zurich and Vienna  UM €50 / £45 / CHF 58 / $59 / CZK 1,272 / SEK 495 / NOK 487 / PLN 210 / HUF 15,564 not available
Transport of pushchairs on airport apron, on aircraft steps, in the airport Pushchairs no charge no charge
Seat reservation – standard (Middle seat) SEF from € 5 / $6 / CHF 6 / £4 / CZK 127 / SEK 49 / NOK 49 / PLN 21 / HUF 1,556 from € 8 / $10 / CHF 9 / £7 / CZK 203 / SEK 79 / NOK 78 / PLN 34 / HUF 2,490 / AED 38 / THB 400
Seat reservation – standard (Middle seat) for subsequent bookings at the airport desk SEF €10 / £9 / CHF 12 / $12 / CZK 254 / SEK 99 / NOK 97 / PLN 42 / HUF 3,113 €15 / £13 / CHF 18 / $18 / CZK 382 / SEK 148 / NOK 146 / PLN 63 / HUF 4,669 / AED 72 / THB 700
Seat reservation – standard (Aisle or window) SEF from € 10 / $12 / CHF 12 / £9 / CZK 254 / SEK 99 / NOK 97 / PLN 42 / HUF 3,113 from € 18 / $21 / CHF 21 / £16 / CZK 458 / SEK 178 / NOK 175 / PLN 76 / HUF 5,603 / AED 86 / THB 800
Seat reservation – standard (Aisle or window) for subsequent bookings at the airport desk SEF €20 / £18 / CHF 23 / $24 / CZK 509 / SEK 198 / NOK 195 / PLN 84 / HUF 6,226 €30 / £27 / CHF 35 / $36 / CZK 763 / SEK 297 / NOK 292 / PLN 126 / HUF 9,338 / AED 144 / THB 1,300
Seat reservation with more legroom (in BASIC fare, including snack & drink) SEF from € 17 / $20 / CHF 20 / £15 / CZK 432 / SEK 168 / NOK 166 / PLN 71 / HUF 5,292 (depending on route) from € 85 / $101 / CHF 99 / £76 / CZK 2,162 / SEK 841 / NOK 828 / PLN 357 / HUF 26,459 / AED 408 / THB 3,700
Seat reservation with more legroom (in BASIC fare, including snack & drink) for subsequent bookings at the airport desk SEF €35 / £31 / CHF 41 / $42 / CZK 890 / SEK 346 / NOK 341 / PLN 147 / HUF 10,843 €90 / £80 / CHF 105 / $107 / CZK 2,289 / SEK 891 / NOK 877 / PLN 378 / HUF 28,015 / AED 432 / THB 3,900
Seat reservation with more legroom (in SMART fare, including snack & drink) SEF from € 3 / $4 / CHF 4 / £3 / CZK 76 / SEK 30 / NOK 29 / PLN 13 / HUF 934 (depending on route) from € 40 / $48 / CHF 47 / £36 / CZK 1,017 / SEK 396 / NOK 390 / PLN 168 / HUF 12,451 / AED 192 / THB 1,800
Seat reservation with more legroom (in SMART fare, including snack & drink) for subsequent bookings at the airport desk SEF from € 17 / $20 / CHF 20 / £15 / CZK 432 / SEK 168 / NOK 166 / PLN 71 / HUF 5,292 €50 / £45 / CHF 58 / $59 / CZK 1,272 / SEK 495 / NOK 487 / PLN 210 / HUF 15,564 / AED 240 / THB 2,200
Extra seat: empty middle seat (valid for the transport of musical instruments larger than a guitar)   Extra ticket (same price as existing ticket if booked by midnight on the same day; otherwise the flight fare on the day the private seat is booked) Extra ticket (same price as existing ticket if booked by midnight on the same day; otherwise the flight fare on the day the private seat is booked)

Other charges

Description Type of service Short and medium-haul route
(Charges per person and flight segment)
Long-haul route
(Charges per person and flight segment)
Save Your Price SYP € 2 / £2 / CHF 2 / $2 / CZK 51 / SEK 20 / NOK 19 / PLN 8 / HUF 623 €10 / £9 / CHF 12 / $12 / CZK 254 / SEK 99 / NOK 97 / PLN 42 / HUF 3,113 / AED 48 / THB 500
Flat-rate compensation per returned direct debit CBF € 7.65 / £7 / CHF 9 / $9 / CZK 195 / SEK 76 / NOK 75 / PLN 32 / HUF 2,381 € 7.65 / £7 / CHF 9 / $9 / CZK 195 / SEK 76 / NOK 75 / PLN 32 / HUF 2,381 / AED 37 / THB 400
Charge-incurring booking change and cancellation in fares with the Flex option in line with Article 19.4.3 CXL/RBK
flex

€ 75 / £67 / CHF 88 / $89 / CZK 1,908 / SEK 742 / NOK 731 / PLN 315 / HUF 23,346

€ 90 / £80 / CHF 105 / $107 / CZK 2,289 / SEK 891 / NOK 877 / PLN 378 / HUF 28,015 / AED 432 / THB 3,900

Errors and omissions excepted.

For further information please consult our General Conditions of Carriage.

Services

BASIC

Our budget fare

SMART

Our standard fare

BEST

Our Premium fare

Collect miles - Boomerang Club or Miles & More

Included

Included

Included

Increased mileage credit,
including HON Circle miles

Snack & drink

From €6

Included

Included

À la carte catering

1 bag up to 23 kg

from €8 
if booked online

Included

Included

2nd bag up to 23 kg

€75
if booked online

€75
if booked online

Included

Preferred seating 
(Middle Seat)

from €5

Included

Included

Throughout the 
Airbus fleet in rows 1-3

Preferred seating
(Aisle or window)

from €10

Included

Included

Throughout the 
Airbus fleet in rows 1-3

Seat with more legroom
Snack & drink included

from €17
depending on availability***

from €3
depending on availability***

Included

depending on availability***

Adjacent seat free

Cannot be added

Cannot be added

Included

Lounge access

Cannot be added

Lounge access at select airports for HON, SEN and FTL

Lounge access at select airports

Reserved
hand luggage compartment

Cannot be added

Cannot be added

Included

Priority check-in

Cannot be added

Cannot be added

Included

Access to security fast lane

Cannot be added

Cannot be added

Included

At select airports

Booking changes

Surcharge

Free with Flex option *

Free with Flex option *

Cancellation

Cannot be added

Free with Flex option *

Free with Flex option *

Extras
Special luggage and sport equipment

Surcharge**
(price depends on service)

Surcharge**
(price depends on service)

Surcharge**
(price depends on service)

Key

  • Included
  • Cannot be added
Services

BASIC

Our budget fare

SMART

Our standard fare

BEST

Our Premium fare

Collect miles - Boomerang Club or Miles & More

Included

Included

Included

Mileage credit, including HON Circle miles

SMART-Meals

Cannot be added

Included

One warm and one cold meal incl.

Cannot be added

À la carte catering

Sky-Meals
(Six meals to chose from)

Sky-Meal from €7,90

Can be added to SMART-Meals

Cannot be added

À la carte catering

À la carte catering

Cannot be added

Cannot be added

Included

1 bag up to 23 kg

from €25
if booked online

Included

Included

2nd bag up to 23 kg

€150 
 if booked online

€150 
 if booked online

Included

Preferred seating
(Middle seat)

from €8

Included

Included

Throughout the 
Airbus fleet in rows 1-3

Preferred seating
(Aisle or window)

from €18

Included

Included

Throughout the 
Airbus fleet in rows 1-3

Seat with more legroom

from €85
depending on availability***

from €40
depending on availability***

Included

depending on availability***

Premium seating in the exclusive area

Cannot be added

Cannot be added

Included

More legroom and a comfortably adjustable backrest included

Cannot be added

Cannot be added

Included

Lounge access

Cannot be added

Lounge access at select
airports for HON, SEN and FTL

Lounge access at select airports

Reserved
hand luggage compartment

Cannot be added

Cannot be added

Included

Priority check-in

Cannot be added

Cannot be added

Included

Access to security fast lane

Cannot be added

Cannot be added

Included

At select airports

Booking changes

Surcharge

Free with Flex option*

Free with Flex option*

Cancellation

Cannot be added

Free with Flex option*

Free with Flex option*

Extras
Special luggage and sport equipment

Surcharge**
(price depends on service)

Surcharge**
(price depends on service)

Surcharge**
(price depends on service)

In-flight entertainment
Wings Entertain

€9,90 
(payment on board)

€9,90 
(payment on board)

Included

WiFi on board 
Wings Connect

Surcharge 
(price depends on service,
payment on board)

Surcharge 
(price depends on service,
payment on board)

Surcharge 
(price depends on service,
payment on board)

Key

  • Included
  • Cannot be added

Footnote list

* Can be added for a surcharge; free booking changes and cancellation possible until the end of the departure date

** Where available

*** The seat reservation option (with extra legroom) applies exclusively to selected flights and depends on the route and availability. This offer may not be available on some of the following aircraft: A319, A320, B737, B738, Q400, E190.

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etix® is an electronic ticket that replaces paper tickets. It has a 13-digit number in addition to your booking code. You receive this etix® ticket number under certain circumstances, for example if you book through the Lufthansa website or a travel agent. It is saved for you in the etix® database. When you present your etix® ticket number and a photo ID, you will receive your boarding pass.

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When flying from, to or over certain countries* airlines are required by law to collect certain data through the Advance Passenger Information System (APIS) and to forward it to the authorities of those countries prior to the flight.

The following information is required:

  • Title
  • First name and surname
  • Date and country of birth
  • Gender
  • Nationality
  • Passport information

Additional APIS information is required for entry into the USA:

  • Country of residency
  • Destination airport
  • Complete address of your destination (street, city, postal code, state/province, country) 

Passengers who book online can enter this information immediately after completing their booking. Any missing information can be added later by going to 'My Eurowings'.

To avoid unnecessary delays at the check-in counter, we recommend that you submit the APIS information as early as possible using our online form.

Please note that you may not be permitted to travel if the information is not complete.

Footnote list

* United Kingdom, United States of America, Mauritius, Dominican Republic, Thailand, Cuba

Web check-in is currently available on our long-haul flights to Mauritius, Bangkok, Kapstadt, Phuket, Orlando, Miami, Cancun*, La Romana*, Montego Bay*, Puerto Plata* and Punta Cana* available. For flights to Las Vegas, Seattle, Fort Myers, Havanna, Varadero and Windhoek is currently Web check-in unavailable.

You can check in online 72 hours before departure here. Web check-in usually closes 90 minutes before departure. Here you can check the exact times for the web and mobile check-in at your departure airport

Please use our check-in counter at the airport. The check-in counters open three hours before departure and close 60 minutes before scheduled departure time.

* Please note that it is not possible to print a board card for these flights.

Web check-in is currently available on our long-haul flights to Mauritius, Bangkok, Kapstadt, Phuket, Orlando, Miami, Cancun*, La Romana*, Montego Bay*, Puerto Plata* and Punta Cana* available. For flights to Las Vegas, Seattle, Fort Myers, Havanna, Varadero and Windhoek is currently Web check-in unavailable.

You can check in online 72 hours before departure here. Web check-in usually closes 90 minutes before departure. Here you can check the exact times for the web and mobile check-in at your departure airport.

Please use our check-in counter at the airport. The check-in counters open three hours before departure and close 60 minutes before scheduled departure time.

* Please note that it is not possible to print a board card for these flights.

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The opening and closing times for web and mobile check-in may vary depending on the departure airport. You can review the exact web and mobile check-in times for your departure airport here.

Information about long-haul flights

Web check-in is currently available on our long-haul flights to Mauritius, Bangkok, Kapstadt, Phuket, Orlando, Miami, Cancun*, La Romana*, Montego Bay*, Puerto Plata* and Punta Cana* available. For flights to Las Vegas, Seattle, Fort Myers, Havanna, Varadero and Windhoek is currently Web check-in unavailable.

You can check in online 72 hours before departure here. Web check-in usually closes 90 minutes before departure. Here you can check the exact times for the web and mobile check-in at your departure airport.

Please use our check-in counter at the airport. The check-in counters open three hours before departure and close 60 minutes before scheduled departure time.

*  Please note that it is not possible to print a board card for these flights.

Booking changes, name changes and booking additional services:

You can only make booking and name changes as well as book additional services (e.g. adding luggage) via the website until web and mobile check-in closes at your departure airport.

Review the exact web and mobile check-in times for your departure airport here: