Low prices, flight offers, taxes & charges

The most frequently asked questions

  • Yes, because when changing a booking, the price class may be kept the same or raised, but not lowered. In addition, our flight prices are sometimes reduced to such an extent during campaigns that it is well worth making a new booking.

    Don't just take our word for it! View our flight offers here.

    Read more about Is it ever cheaper to make a new booking than to change an existing booking?
  • The low ticket price that you see in the first step of the booking process includes the total ticket price including all taxes and charges.

    If you add additional services to your booking that are subject to charges, the additional charges will be shown when you select them. You must pay these on top of the ticket price.

    Read more about What is included in the ticket price?
  • We offer a variety of booking options tailored to your individual needs. Choose from the following:

    Book online

    Book your flight quickly and conveniently from work, home or when you're on the go.

    1. Under "Booking", choose the "Book flights" menu option and select your departure and arrival airports, your preferred flight dates and the number of passengers.
    2. After you have confirmed your entries by clicking on the "Search for flight" button, you all available flights that match your search criteria will be displayed, including prices and fare conditions.
    3. Follow the instructions step by step until you have completed the booking process.
    4. At the end of the booking process you will receive a booking confirmation number or etix® ticket number. You will need this number for check-in and to further manage your flight.
    Note:

    You can pay for online bookings with a credit card, PayPal, a voucher, on account or by direct debit. Direct-debit payments are possible up to  5 days before departure.

    Book on your mobile phone

    Booking doesn't get any more flexible than this: book your flight using the browser on your Internet-enabled mobile phone. If you have a smartphone, it's even easier: download the Eurowings app for iPhone or Android.

    find out more about booking flights on your mobile phone


    Note:

    You can pay for mobile bookings with a credit card, PayPal, a voucher, on account or by direct debit.

    Book by telephone

    We will be happy to give you personal assistance with your booking for a processing fee and will answer any questions you may have, for example regarding excess luggage or travelling with children.

    How to reach us:

    +44 (0) 330 365 1918 (Calls to 03 numbers cost the same as calling 01 and 02 numbers and count towards inclusive allowances on landline and mobile packages. From abroad, calls to 03 numbers are charged at the prevailing international rate.)

    Book at the counter

    Of course, you can also book your flight in person right at the Eurowings counter of the departure location in question for a flat advisory fee.

    Note:

    If you would like to book flights on our partner airlines with us, you can only do this on our website.Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Read more about How do I book a flight?
  • You can register your dog or cat in the second step of the booking process under "More services". If you have already completed your booking, you can also register your dog or cat under "My flight". Our call centre is also available to handle your reservation.

    Click here for more information about booking additional services at a later date .

    This table gives you more information about charges for transporting pets.

    Note:

    If your booking has an etix® ticket number or you booked your Eurowings flight through one of our partner airlines or a travel agent, charges may vary. Please contact the appropriate airline or your travel agent for more information about this.
    All regulations apply to Eurowings flights with an EW or 4U flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW or 4U flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Read more about How do I register my animal and how much will it cost?
  • Yes, you can change the travel date of your booked Eurowings flight up to before web check-in closes before departure – online, on your mobile phone, by telephone or at one of our airport counters.

    Change your booking online:

    After you have logged in to "My flight" with your user name and password, you can change your booking.

    Change your booking on your mobile phone:

    To change your booking on your mobile phone, go to the mobile services homepage. Alternatively, you can go to "Manage flights".

    Charges:

    A booking changes charge applies for each person and route1 on all fares, whether BASIC fare, SMART fare or BEST fare. If the ticket price you booked is no longer available, you will be charged for the difference between it and the current price. However, if you have added the Flex option to your SMART or BEST fare, changing your booking is completely free of charge.

    Please note that it is not possible to change the route.

    Note:

    If your booking has an etix® ticket number, name changes are unfortunately not possible.

    Footnote list

    * "Route" is defined here as the journey from the departure airport to the final destination.

    Read more about Can I change bookings of one-stop flights?
  • Need assistance boarding? Want to bring along your golf gear, skis or a bodyboard? No problem: you can add "extras" to flights with Eurowings during the flight booking process.

    How it works:

    Already completed your booking, but still want to purchase some extras? You can add them under "Book add-ons". Click here for more information.

    Naturally, our call centre is happy to help you with telephone reservations: +44 (0) 330 365 1918 (5.00 a.m. – 12.00 midnight CET)1

    Important:

    All regulations apply to Eurowings flights with an EW or 4U flight number, regardless of the operating airline. Extras on flights with our partner airlines can only be added through the relevant airline. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Footnote list

    1 €0.20 per call from landlines – €0.60 per call from mobiles

    Read more about How do I book extra services?
  • The price shown applies per person per journey and includes all taxes and charges. Further costs are only incurred if you choose to rule out certain destinations or add other services.

    Read more about What does the Blind Booking price include?
  • You can book one-stop flights online, on your mobile phone, by telephone, at the departure airport, through one of our partner airlines or through your travel agent.

    How it works online:

    In the second step of the booking process we tell you whether the flight is non-stop or one-stop. Choose the one you want and continue with the booking.

    Charges:

    If you book your one-stop flight at the airport counter or via our call centre, we will charge a flat advisory fee. This applies per person and per route1.

    Footnote list

    1 "Route" is defined here as the journey from the departure airport to the final destination.

    Read more about How do I book one-stop flights?
  • Generally you can cancel your Miles & More award flight, unless it is a Fly Smart ticket or a mileage bargain. Boomerang Club award flights can unfortunately not be cancelled.

    If you are unable to make your flight, you must cancel it no later than 40 minutes before departure via our call centre or at the airport counter. Please note that we charge €75 per booking for this service.

    Read more about Can I cancel my Miles & More award flight?
  • You can book large pieces of sports equipment such as bicycles (except e-bikes), skis and surfboards online up to before web check-in closes before departure, either at the time of booking the flight or at a later date. There must be sufficient storage space available on the plane.
    Of course, you can also book your equipment onto the plane by phoning our call centre.

    Sport guns

    If you would like to travel with sport guns, please contact our call centre. Online reservation is not possible.

    Bicycles

    We only transport bicycles if they are securely stored in a bicycle bag or box. Please ensure that the handlebars are fixed sideways, the pedals have been removed and the tyres have been deflated.
    Unfortunately we cannot take e-bikes as they are battery-operated.

    Bodyboards and surfboards

    Bodyboards and surfboards can be transported in a protective bag.

    Charges

    A charge may apply for the transportation of sports equipment. You can find out if a charge will be applied and how much it will cost here.

    Please note that we do not transport unaccompanied luggage on our flights.

    Click here for more information on booking additional luggage at a later date.

    Note:

    All regulations apply to Eurowings flights with an EW or 4U flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW or 4U flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    If you have booked your Eurowings flight with one of our partner airlines or in a travel agency, you can of course still bring your sports equipment with you. More information on this can be obtained from the relevant airline or from your travel agency.

    Read more about Can I take my sports equipment with me?
  • You can change your award flight to any other available award flight online, on your mobile phone or by calling the Boomerang hotline at +44 (0) 330 365 9986 (€0.20 per call from landlines – €0.60 maximum per call from mobile phones). Like other flights, this is subject to a booking change charge.

    If it is not possible to change to another award flight, both the award flight and the miles used for it will be forfeited.

    Transfer to a third party

    Naturally you also have the option of transferring your award flight to another person at a later date by calling the Boomerang hotline at +44 (0) 330 365 9986 (€0.20 per call from landlines – €0.60 maximum per call from mobile phones).

    For a charge, you can notify us of any name changes, stating the booking number, no later than before web check-in closes before departure.

    If several legs of a flight are booked in one booking, please be aware that it is only possible to switch passengers up to before web check-in closes before the scheduled departure time of the first (originating) leg of the flight.

    Read more about Can I change or cancel my Boomerang Club award flight booking?
  • Yes, musical instruments may be carried on board as hand luggage as long as they are no larger than a guitar and are packed in a soft case.

    Larger musical instruments must be placed on an extra seat in the cabin.

    The charges applicable for travelling with musical instruments can be found in this table.

    Exception:

    Double basses must be transported in a hard case and checked in as luggage. Due to their size, they may not be carried in the cabin.

    Extra seat

    If you book an extra seat via telephone before midnight on the same day as you book your flight, the extra seat will cost the same as your own seat and there will be no extra charge. If an extra seat is added later, it will be charged at the current flight price as shown on the Internet.

    Note:

    Eurowings accepts no liability for musical instruments carried in the cabin.
    All regulations apply to Eurowings flights with an EW or 4U flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW or 4U flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Read more about Can I carry musical instruments in the cabin as hand luggage?
  • Yes, name changes are possible on all Eurowings flights and can be reported with the booking code via our call centre up to before web check-in closes before the flight.

    Charges

    Name changes are subject only to a processing fee. However, if the current price of the flight is higher than the price you originally paid, you will be charged the difference as well.

    Note:

    If your booking is based on an etix® ticket number, we regret that no name change will be possible.

    Read more about Can my booking be transferred to someone else?
  • If you are unable to take your flight, you have three options:

    1. Change your booking to another date

    Flight bookings can be changed to another available date up to before web check-in closes before departure, provided that the flight will be taken by the same person on the same route and is on our published flight schedule. You can change your booking online, via our mobile services or by phoning our call centre. If you have added the Flex option to your SMART fare or BEST fare fare booking, you can change your flight free of charge up to before web check-in closes before departure. For other bookings, a fixed charge per passenger and per journey leg will be applied. The applicable amount can be found in our table of charges (Article 17 "BKG" and "NC1"). The flight price is determined by the fare that applies to the route at the time you change the booking. If the new flight is more expensive, you must pay the difference in price as well as the booking change fee. However, refunds will not be given if the new flight that is lower in price.

    Changing your booking online
    1. Log in to "My flight" using your username and password.
    2. In the overview of your booked flights, select the flight you wish to change.
    3. Enter the new flight date.

    Changes to flights made online must be made within the same fare. If you wish to change your fare, you can do so up to 72 hours before departure by telephone or at the airport counter.

    Charges

    Booking changes will incur a fixed charge and, if appropriate, the fare difference. We will also charge an administration fee for changes made via telephone or in person. This does not apply to flights booked with the Flex option.

    Note:

    If you have an etix® ticket number rather than a booking number, or if you have booked a flight operated by one of our partner airlines at eurowings.com or in a travel agency, please contact the relevant airline or your travel agency regarding this matter. 
    All regulations apply to Eurowings flights with an EW or 4U flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW or 4U flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    2. Name change

    You can transfer your flight to another person by telephone on payment of a charge, but only up to before web check-in closes before departure (or in the case of bookings of multiple journey legs, up to before web check-in closes before the first flight departs). Please have your booking number ready when you call.

    Charges

    If the current flight price is higher than the flight you originally booked, you will be required to pay the difference.

    Note:

    If your booking has an etix® ticket number, it is not possible to change a name for a Eurowings flight.

    3. Cancellation

    If you have added the Flex option to your SMART fare or BEST fare fare booking, you may cancel your flight up to 40 minutes before departure free of charge. Unfortunately, other bookings cannot be cancelled on account of their low prices. However, the flight dates can be changed online in the "My flight" area. Alternatively, you can call us to have the flights transferred to another person; a charge will apply.

    There are four ways to cancel a flight booked with the SMART or BEST fare with the Flex option:

    With the Flex option, bookings may also be cancelled after the original travel date has passed. This option is free of charge, but flights must be cancelled on the same day as the original scheduled departure date by phone or in person at our airport counters. If a booking is changed or cancelled after the original departure date, a fixed charge will apply.

    Read more about What options are available to me if I am unable to take my flight?
  • You will be charged for each item of luggage that you check in. If you check in more than one bag weighing 23 kg, an additional fixed charge for excess luggage applies.

    If you book your first piece of luggage up to 23 kg on the website, a surcharge of €9 - 30 per route and passenger (the exact amount depends on the route) will apply. This amount is increased to €18 - 60 (the exact amount depends on the route) for bookings at the airport counter. If you check in more than one bag weighing 23 kg, an additional charge will apply.

    Luggage can be registered at the time of booking the flight or at a later date.

    SMART fare

    Passengers who have booked the SMART fare can check in one item of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

    BEST fare

    Passengers who have booked the BEST fare can check in two items of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

    Excess luggage

    Excess luggage can either be registered online or via telephone at the time of booking or added at a later date via the "My flight" area. Excess luggage can also be added via our mobile services in the "Add services" area. If this is not done, a higher fixed charge will apply when checking in excess luggage at the airport.

    Special luggage

    Special luggage includes sports equipment, pushchairs and cots and is subject to special terms. Please label each item of luggage to be checked in with your name or another personal mark.

    Note:

    Special terms apply for passengers travelling with sports equipment and special luggage.
    If you don't have a booking number but instead have an etix® ticket number, or if you have booked a Eurowings flight with one of our partner airlines or in a travel agency, then luggage regulations may vary. Please contact the relevant airline or your travel agency.
    All regulations apply to Eurowings flights with an EW or 4U flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW or 4U flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Read more about What charges apply for checking in luggage?
  • Yes, for a fee you can reserve a seat when you book your flight with Eurowings.

    You can also reserve a seat later – up to before web check-in closes before departure.

    SMART fare

    The SMART fare includes free reservation of your preferred seat. A seat with more legroom can also be booked for €4 - 6 (depending on the route).

    BEST fare

    The BEST fare lets you reserve a seat with more legroom in Rows 1 - 3 on any aircraft in our Airbus fleet. An empty adjacent seat will ensure more privacy.

    Please note that seats in rows with emergency exits are subject to special regulations.

    Important:

    All regulations apply to Eurowings flights with an EW or 4U flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW or 4U flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Read more about Can I reserve a seat when I book my flight?
    1. After you have logged in on the "Book add-ons" page with your surname and booking code, you will see your itinerary with all of the services you have already booked.
    2. Now, simply add the additional services you want.
    3. Confirm your selection by clicking "Next".
    4. If you have selected a service that is subject to a charge, you will need to confirm once more to complete the booking. In such cases you will receive an updated booking confirmation.

    Note:

    Once booked, additional services cannot be cancelled.

    Read more about How do I book additional services online after I have booked my flight?
  • After you have handed over your luggage during check-in at the departure airport, it is automatically checked in through to your destination, allowing you to transfer conveniently without your luggage.

    Attention:

    For customs reasons, it is unfortunately not possible to check luggage through on flights from non-Schengen1 and/or non-EU departure airports such as Istanbul or Izmir with a transfer in Berlin. For this reason, we ask you to collect your luggage after you arrive in Berlin and proceed with it to the Eurowings transfer counter in the main hall. There you will get your boarding pass for your onward flight. The transfer counter is marked with signs and is located right next to the regular check-in counter – just 100 metres from the luggage claim hall.

    Charges

    The luggage surcharge and any surcharge for excess luggage are only due once and cover the entire route, from the departure location through the transfer location to the destination airport.

    Click here to find out where to get your boarding pass for your onward flight.

    Note:

    All regulations apply to Eurowings flights with an EW or 4U flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW or 4U flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Footnote list

    1 For a list of the Schengen states, visit the website of the Federal Foreign Office.

    Read more about What is important to know about luggage on a one-stop flight?
  • If you are unable to pack your luggage in a compact container, it must be checked in as oversize luggage. As long as such luggage does not exceed a weight of 23 kg it can be treated as normal luggage, and therefore only the standard surcharge will be applied. You may take a maximum of 5 items of luggage weighing no more than 32 kg per person.

    If your oversize luggage exceeds a weight of 23 kg, a charge will be applied.

    Please note that special conditions apply for sports equipment, wheelchairs and pushchairs.

    Note:

    If your booking has an etix® ticket number or if you have booked a Eurowings flight with one of our partner airlines or in a travel agency, please contact the relevant airline or your travel agency for more information as luggage requirements may vary.
    All regulations apply to Eurowings flights with an EW or 4U flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW or 4U flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include
    Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Read more about How can bulky items be transported?
  • As a rule, it is possible to change your premium flight, with the exception of Fly Smart tickets and mileage offers. Please note that a charge will apply for booking changes.

    Read more about Can I change my premium flight booking?
  • You can only buy flight vouchers online on our "Flight vouchers" page. Here's how it works:

    1. Select a voucher theme and enter the desired voucher value.
    2. You can also choose to write a personal message for the voucher recipient.
    3. After entering your contact details, you will proceed to payment. Please note that flight vouchers can not be paid by direct debit. A transaction fee is charged for the payment.
    4. Your voucher will then be sent via email either to you or to the voucher recipient.

    Note:

    Flight vouchers may only be purchased in euros, but may also be redeemed for flights paid for in a different currency.

    Read more about How can I buy flight vouchers?
  • Yes, a transaction fee is charged for each payment process, except for payments made with VISA Electron, VISA Debit Card or direct debit.

    Note:

    All regulations apply to Eurowings flights with an EW or 4U flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW or 4U flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Read more about Do payment surcharges apply?
  • No. You can book additional services at a later date at no extra cost. If you add services for which surcharges apply, you will have to pay these surcharges only.

    If you pay by credit card or PayPal, a transaction fee applies, but payment by VISA Electron or VISA Debit Card or direct debit is free of charge. Please note, however, that such direct debit payments are only possible up until 5 days before departure.

    Our tip:

    If you book your checked luggage or excess luggage before checking in for your flight, you will save up to 50% on the charge for booking checked luggage at the airport counter.

    Note:

    All regulations apply to Eurowings flights with an EW or 4U flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW or 4U flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Read more about Will I be charged for booking additional services at a later date?
  • Service is very important to us, so we offer a wide range of payment options. We ask for your understanding in the event that not all payment options are available to you.

    Direct debit

    You can pay via direct debit up to 5 days before departure as long as the following requirements are fulfilled:

    • You hold a current account.
    • Sufficient funds are available in your account.

    Any charges incurred by cancelled payments or insufficient funds will be added to the flight price. In the event of a chargeback, please do not make any payments. We will contact you as soon as possible to discuss the next steps.

    Note:

    Direct debit arrangements may vary for flights booked with our partner airlines at eurowings.com

    Credit cards

    You can also pay with your credit card as long as you are entitled to use it to pay over the phone or online. For more information on this, please contact your bank.

    We accept the following credit cards:

    • MasterCard
    • Debit MasterCard
    • American Express
    • Diners Club
    • VISA Card
    • VISA Electron
    • VISA Debit Card
    • AirPlus

    Unfortunately, we are currently unable to accept Eurocheque cards.

    Note:

    A transaction fee applies for all payments made via credit card.

    PayPal

    You can either authorise PayPal to transfer the payment amount to us, or you can authorise us to withdraw the relevant amount from your PayPal account.

    Note:

    transaction fee applies for all bookings made via PayPal.

    Paying on invoice (RatePAY)

    You can also pay for your flight and any charged additional services via RatePAY invoice if:

    • You book online and the amount payable is at least €20 but no more than €2,000
    • The flight price is given in euros
    • Your billing and contact address is your personal address and is within the Federal Republic of Germany or Austria
    • You have a positive credit check

    Detailed information can be found in the RatePAY data protection declaration.

    If you fulfil these criteria and we have accepted your request to pay via RatePAY invoice, the invoice amount will be due on the tenth bank working day after booking, or at the latest on the last bank working day before departure. Payment must arrive in the receiving account by this date. Please only transfer the payment to the bank account specified on the invoice.

    If you are unable to use this payment method, we can offer you an alternative payment option.

    Note:

    This payment method can only be used to pay for flight bookings. A transaction fee applies for each booking paid for using this option.

    Cash payments

    You may only pay in cash if you book your ticket at one of our airport counters.

    Vouchers

    Paying for a booking with a voucher is quick and simple:

    1. In the "Payment" step of the online booking process, select the option to pay with a voucher.
    2. Enter your voucher code and then check the code entered and the travel services in your basket.
    3. Click on "Confirm booking" to complete your booking.

    If the price of the flight exceeds the value of your voucher, you may pay the remaining amount either with another voucher or another payment method.

    Validity

    Vouchers may only be used to book Eurowings flight services and not partner offers (e.g. Rail&Fly, rental cars or hotels).

    Please note that conditions of use vary for purchased and promotional vouchers.

    Note:

    Vouchers may not be used to book flights with our partner airlines at eurowings.com. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Read more about What payment options are available?
  • If you booked your flight online or via our mobile services, you can change your travel dates by mobile phone up to before web check-in closes before departure, as long as the person travelling and the route remain the same.

    How it works:

    You can change your booking via the mobile services home page or by going to "Manage flights". If you have an account and are registered for our mobile services, you can also access the booking change option via your personalised home page.

    If you change your flight date online, your fare must remain the same. If you want to change the fare, you may do so by telephone or at the airport counter up to 72 hours before departure.

    Charges

    When you change your booking, you must pay a fixed charge and any fare difference that may apply. We also charge an admin fee when you change your booking over the telephone or in person, unless you have booked your flight with the Flex option.

    Read more about How do I change my booking by mobile phone?
  • Want to reserve a seat on the train so that you don't risk having to stand for the whole journey? If so, please contact staff at your local train station or at any DB agency across Germany. They can also give you further information on charges for reserving seats.

    You can get timetable information about rail connections throughout Germany by calling Deutsche Bahn toll-free at +49 (0) 800 1 507 090 or by visiting http://www.bahn.de/

    Read more about How do I reserve a seat on the train?
  • You can change the date of your Eurowings flight before web check-in closes prior to departure, as long as the flight will be taken by the same person on the same route and within our published flight schedule. You can make the change online or using your mobile phone, via our call centre or at the airport counter.

    If you decide to change your booking via telephone or in person, an additional processing charge will be incurred, unless you booked your flight with the Flex option.

    Changing the date of your flight

    1. Log in to "My flight" using your username and password. There you will find a summary of your booked flights.
    2. Select the flight you wish to change.
    3. Enter the new flight date.

    You can then change your flight on payment of a charge and, if necessary, on payment of the difference in fare for your new flight date.

    If you booked your flight with the Flex option, you can change your flight at no extra charge up to before web check-in closes prior to the planned departure time of the affected flight online, using your mobile, via telephone or in person at the airport counter. The Flex option also allows you to change the flight date after the planned departure time, as long as this is done on the same calendar day as the departure of the original flight, via our call centre or in person at the airport counter. If you do not cancel your flight until after the original departure date, a charge will be incurred.

    Please note that if the flight date is changed online, this can only be done within the same fare. If you would like to upgrade your fare (e.g. from BASIC to SMART), you can do so up to 72 hours prior to departure via telephone or at the airport counter.

    Note:

    If you have an etix® ticket number instead of a booking number, or if you have booked a flight operated by one of our partner airlines at eurowings.com or you have booked a Eurowings flight with one of our partner airlines or in a travel agency, please contact the relevant partner airline or your travel agency regarding this matter.

    All regulations apply to Eurowings flights with an EW or 4U flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW or 4U flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Changing the passenger name

    You can transfer your flight to another person before web check-in closes prior to departure via telephone on payment of a charge and by giving the booking number. Please note that if multiple legs have been booked as part of the journey, the passenger name may only be changed before web check-in closes prior to the planned departure of the first flight.

    Costs

    If the current flight price is higher than the price you originally paid, you must pay the difference in the fares.

    Note:

    If your Eurowings flight booking has an etix® ticket number, it is unfortunately not possible to change the passenger name.

    Read more about Can I change my flight booking?
  • Only Eurowings flights within Germany are subject to VAT. Invoices for international flights therefore do not show VAT. 

    Note:

    All regulations apply to Eurowings flights with an EW or 4U flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW or 4U flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Read more about Why does VAT not appear on my invoice?
  • No, after a booking has been completed it is no longer possible to change your details.

    Read more about Can billing addresses or bank details be changed after booking?
  • Yes, if children under two years travel on an adult's lap, secured with a loop belt, a fixed service fee of €19 / £17 / CHF 21 / $21 / CZK 513 / SEK 186 / NOK 171 / PLN 82 / HUF 5,886 is applicable for each leg of the flight. An extra seat will not be provided.

    Children between the ages of two and 11 years (inclusive) and infants who sit in a booster seat in their own seat will receive a 20% discount on the flight price, but not on additional charges. As a rule, the child's age at the time of boarding the final flight of the booking applies.

    Exceptions:

    • €33 flights
    • Promotional tickets
    • Blind Booking flights
    • All BEST fares

    Please note that this offer only applies to new bookings made over the internet, via our call centre or at our airport counters.

    Discounts for children also apply to bookings made via our partner airlines and in travel agencies. More information on this can be obtained from the relevant airline or travel agency.

    Note:

    All regulations apply to Eurowings flights with an EW or 4U flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW or 4U flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Read more about Are discounts available for children?
  • On domestic German flights, both the net ticket price and all charges are subject to value-added tax. Ticket prices of different amounts therefore mean different amounts of value-added tax. Moreover, on some flights and some sale tickets, Eurowings covers a portion of the charges due.

    Read more about Why do taxes sometimes vary on identical routes?
  • All charges levied by third parties are included in the ticket price.

    Charges comprise the following:

    1. Airport charges
      • Aviation security fees
      • Airport/civil aviation taxes
      • Handling charges at departure and destination airports
    2. Value-added tax (on German domestic flights)
    3. German air traffic tax (for departures from Germany)
      Based on distance: taxes in the amount of €7.50 or €23.43 (Egypt and Israel)
      (plus 19% VAT within Germany)

    Note:

    The composition of charges may vary for flights with our partner airlines. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Read more about What taxes and charges are levied?
  • Yes. Award flights are subject to regular taxes and fees and any additional charges. These will be displayed when you book your award flight.

    Read more about Is my award flight subject to taxes and fees?
  • Payment for your trip is due as soon as your booking is confirmed. Debiting can take up to a few days depending on your bank, so you must ensure there are sufficient funds in your account until the payment has been debited.

    Read more about When will the payment be debited from my account?
  • You can change the travel dates and the names in your booking, but only via our call centre. You will have to pay the call centre charge, the booking change fee and the price difference for the new flight. Unfortunately, it is not possible to change the route you have booked.

    Please note that Blind Booking flights may not be cancelled.

    More information on the applicable charges

    Read more about Can I change or cancel my Blind Booking flight?
  • We keep you updated about current sales on our website and in our newsletter!

    Click here to sign up for our newsletter.

    What's more, you can follow us on our social media pages:

    Read more about How do I find out about your flight offers?

We can only transport children under the age of 12 at the time of travel if they travel with a responsible companion who has reached majority. Children and the accompanying adult must belong to the same booking (with the same booking number). If this is not the case, please contact our call centre no later than 3 days before departure.

In event that the accompanying adult is not a parent or legal guardian, we will need written permission from a parent or a legal guardian. Please use the form provided for this purpose. Without this written permission, we regret that we will have to refuse carriage.
On direct flights within Germany, childen ages 5 through 11 may travel with Eurowings without an accompanying adult (unaccompanied minors). Our child-friendly staff will care for your child and ensure that he or she reaches the destination airport safely.

Infants under the age of 2 are not entitled to a seat. Instead, they are transported on the lap of an adult and secured with a seatbelt (loop belt).

Alternatively, we offer transport in a child safety seat in a separate seat. Bookings may only be made through the call centre or at one of our airport counters. Online booking is excluded.

More information about travelling with children.

 Important: the valid age is that on the date of the last flight in the booking.  

Travelling with infants

We can only transport children under the age of 12 at the time of travel if they travel with a responsible companion who has reached majority. Children and the accompanying adult must belong to the same booking (with the same booking number). If this is not the case, please contact our call centre no later than 3 days before departure.

In event that the accompanying adult is not a parent or legal guardian, we will need written permission from a parent or a legal guardian. Please use the form provided for this purpose. Without this written permission, we regret that we will have to refuse carriage.
On direct flights within Germany, childen ages 5 through 11 may travel with Eurowings without an accompanying adult (unaccompanied minors). Our child-friendly staff will care for your child and ensure that he or she reaches the destination airport safely.

Infants under the age of 2 are not entitled to a seat. Instead, they are transported on the lap of an adult and secured with a seatbelt (loop belt).

Alternatively, we offer transport in a child safety seat in a separate seat. Bookings may only be made through the call centre or at one of our airport counter. Online booking is excluded.

More information about travelling with children.

 Important: the valid age is that on the date of the last flight in the booking.

Carriage of baggage

Description Type of service Short and medium-haul route
(Charges per person and flight segment)
Long-haul route
(Charges per person and flight segment)
Reduced baggage surcharge for a maximum of one item of checked luggage BAG from €8 / £7 / CHF 9 / $9 / CZK 216 / SEK 78 / NOK 72 / PLN 35 / HUF 2,478 (depending on route) from €25 / £22 / CHF 27 / $27 / CZK 676 / SEK 244 / NOK 225 / PLN 108 / HUF 7,745 / AED 110 / THB 1,100
Baggage surcharge for a maximum of one item of checked luggage BAG (BM) €30 / £27 / CHF 33 / $33 / CZK 811 / SEK 293 / NOK 270 / PLN 130 / HUF 9,294 (depending on route) €60 / £54 / CHF 65 / $65 / CZK 1,621 / SEK 586 / NOK 539 / PLN 260 / HUF 18,588 / AED 265 / THB 2,600
Baggage surcharge per additional item of checked luggage BAG 2 - 5 €75 / £67 / CHF 81 / $82 / CZK 2,027 / SEK 733 / NOK 674 / PLN 325 / HUF 23,235 €150 / £134 / CHF163 / $164 / CZK4.054 / SEK1.466 / NOK1.348 / PLN 651 / HUF 46.471 / AED 662 / THB 6.400
Excess luggage surcharge for the first item of luggage of up to 9 kg of excess weight XBA/XMA
€50 / £45 / CHF 54 / $55 / CZK 1,351 / SEK 489 / NOK 449 / PLN 217 / HUF 15,490 €100 / £89 / CHF 108 / $109 / CZK 2,702 / SEK 977 / NOK 899 / PLN 434 / HUF 30,981 / AED 441 / THB 4,300
Excess luggage surcharge for additional items of excess luggage of up to 9 kg of excess weight XBB-XBE/MBXME €50 / £45 / CHF 54 / $55 / CZK 1,351 / SEK 489 / NOK 449 / PLN 217 / HUF 15,490 €100 / £89 / CHF 108 / $109 / CZK 2,702 / SEK 977 / NOK 899 / PLN 434 / HUF 30,981 / AED 441 / THB 4,300
Transport of ski equipment weighing up to max. 30 kg (skis/snowboards – max. 3 pairs/boards per person) incl. accessories such as sticks and ski/snowboarding boots (depending on availability) SKI no charge no charge
Transport of sports weapons per item (incl. ammunition) WEAP €50 / £45 / CHF 54 / $55 / CZK 1,351 / SEK 489 / NOK 449 / PLN 217 / HUF 15,490 not available
Transport of golf equipment per set GOLF €50 / £45 / CHF 54 / $55 / CZK 1,351 / SEK 489 / NOK 449 / PLN 217 / HUF 15,490 €100 / £89 / CHF 108 / $109 / CZK 2,702 / SEK 977 / NOK 899 / PLN 434 / HUF 30,981 / AED 441 / THB 4,300
Transport of bicycle (packed securely for transport) per bike
Packing material is not provided by us (depending on availability)
BIKE €50 / £45 / CHF 54 / $55 / CZK 1,351 / SEK 489 / NOK 449 / PLN 217 / HUF 15,490 €100 / £89 / CHF 108 / $109 / CZK 2,702 / SEK 977 / NOK 899 / PLN 434 / HUF 30,981 / AED 441 / THB 4,300
Transport of the following specialised equipment: bodyboard, surfboard, sailboard/hang-glider, diving equipment (depending on availability) SPEQ €50 / £45 / CHF 54 / $55 / CZK 1,351 / SEK 489 / NOK 449 / PLN 217 / HUF 15,490 €100 / £89 / CHF 108 / $109 / CZK 2,702 / SEK 977 / NOK 899 / PLN 434 / HUF 30,981 / AED 441 / THB 4,300

Please note:

If your booking consists of an etix® ticket number and/or a Eurowings flight booked via one of our partner airlines or at a travel agency, luggage rules may vary. Please contact the relevant airline or travel agency for more information.

Service for disabled passengers

Description Type of service Short and medium-haul route
(Charges per person and flight segment)
Long-haul route
(Charges per person and flight segment)
Boarding and disembarking assistance for visually impaired passengers BLND no charge no charge
Boarding and disembarking assistance for deaf passengers and sign language users DEAF no charge no charge
Assistance for passengers with impaired mobility on airport apron WCHR no charge no charge
Assistance for passengers with impaired mobility on aircraft steps WCHS no charge no charge
Carrying passengers with impaired mobility to seat on aircraft WCHC no charge no charge
Transport of manually operated wheelchair WCMP no charge no charge
Transport of a motorised wheelchair operating on dry batteries WCBD no charge no charge
Transport of a assistance dog Assistance dog no charge no charge

Specific services

Description Type of service Short and medium-haul route
(Charges per person and flight segment)
Long-haul route
(Charges per person and flight segment)
Service surcharge levied on a booking or booking change (flight date) in line with Article 5.2.3 of the GCC, as booked via the call centre, at our airport sales desk or through a commercial agent ADD €20 / £18 / CHF 22 / $22 / CZK 540 / SEK 195 / NOK 180 / PLN 87 / HUF 6,196 (per booking, not per person and per journey) €20 / £18 / CHF 22 / $22 / CZK 540 / SEK 195 / NOK 180 / PLN 87 / HUF 6,196 / AED 88 / THB 900 plus difference in current flight price
Call centre service fee when subsequently booking additional services that can be booked online (e.g. additional luggage) RAD €10 / £9 / CHF 11 / $11 / CZK 270 / SEK 98 / NOK 90 / PLN 43 / HUF 3,098 (per booking, not per person and per journey) €10 / £9 / CHF 11 / $11 / CZK 270 / SEK 98 / NOK 90 / PLN 43 / HUF 3,098 / AED 44 / THB 500 (per booking, not per person and per journey)
Charge for a change to the flight date up to 30 minutes before departure before web check-in closes RBK €70 / £62 / CHF 76 / $76 / CZK 1,892 / SEK 684 / NOK 629 / PLN 304 / HUF 21,686 plus difference in current flight price €90 / £80 / CHF 98 / $98 / CZK 2,432 / SEK 880 / NOK 809 / PLN 390 / HUF 27,882 / AED 397 / THB 3,800 plus difference in current flight price
Change of name per person and per booking NC1 €70 / £62 / CHF 76 / $76 / CZK 1,892 / SEK 684 / NOK 629 / PLN 304 / HUF 21,686 plus difference in current flight price €120 / £107 / CHF 130 / $131 / CZK 3,243 / SEK 1,173 / NOK 1,079 / PLN 521 / HUF 37,177 / AED 529 / THB 5,100 plus difference in current flight price
Transport of pets up to 8 kg in an appropriate container (Containers for transporting pets are not provided by us) PETC €55 / £49 / CHF 60 / $60 / CZK 1,486 / SEK 538 / NOK 494 / PLN 239 / HUF 17,039 (no additional charge for assistance dogs) not available (assistance dogs available, no charge)
Surcharge per payment by credit card, PayPal or RatePAY TAF 2% of the total booking fare (for domestic German flights plus VAT) 2% of the total booking fare
Surcharge per payment by credit card, PayPal or RatePAY (e.g. in the case of adding luggage or purchasing flight vouchers) TAFR 2% of the payment amount (for domestic German flights plus VAT) 2% of the payment amount
Surcharge for payments by credit card for group bookings per person and leg TAFG 2% of the payment amount (for domestic German flights plus VAT) 2% of the payment amount
Fee per RatePAY-Invoice or PayPal RPF 2% of the payment amount (for domestic German flights plus VAT) 2% of the payment amount
Service charge per leg for children up to 2 years of age INF €19 / £17 / CHF 21 / $21 / CZK 513 / SEK 186 / NOK 171 / PLN 82 / HUF 5,886 €75 / £67 / CHF 81 / $82 / CZK 2,027 / SEK 733 / NOK 674 / PLN 325 / HUF 23,235 / AED 331 / THB 3,200
Supervision of children between 5 and 11 travelling alone (unaccompanied minor service in accordance with Article 21) only within Germany and on flights from Germany to Zurich and Vienna  UM €50 / £45 / CHF 54 / $55 / CZK 1,351 / SEK 489 / NOK 449 / PLN 217 / HUF 15,490 not available
Transport of pushchairs on airport apron, on aircraft steps, in the airport Pushchairs no charge no charge
Seat reservation – standard (Middle seat) SEF from €5 / £4 / CHF 5 / $5 / CZK 135 / SEK 49 / NOK 45 / PLN 22 / HUF 1,549 from €8 / £7 / CHF 9 / $9 / CZK 216 / SEK 78 / NOK 72 / PLN 35 / HUF 2,478 / AED 35 / THB 400
Seat reservation – standard (Middle seat) for subsequent bookings at the airport desk SEF €10 / £9 / CHF 11 / $11 / CZK 270 / SEK 98 / NOK 90 / PLN 43 / HUF 3,098 €15 / £13 / CHF 16 / $16 / CZK 405 / SEK 147 / NOK 135 / PLN 65 / HUF 4,647 / AED 66 / THB 700
Seat reservation – standard (Aisle or window) SEF from €10 / £9 / CHF 11 / $11 / CZK 270 / SEK 98 / NOK 90 / PLN 43 / HUF 3,098 from €18 / £16 / CHF 20 / $20 / CZK 486 / SEK 176 / NOK 162 / PLN 78 / HUF 5,576 / AED 79 / THB 800
Seat reservation – standard (Aisle or window) for subsequent bookings at the airport desk SEF €20 / £18 / CHF 22 / $22 / CZK 540 / SEK 195 / NOK 180 / PLN 87 / HUF 6,196 €30 / £27 / CHF 33 / $33 / CZK 8111 / SEK 293 / NOK 270 / PLN 130 / HUF 9,294 / AED 132 / THB 1,300
Seat reservation with more legroom (in BASIC fare, including snack & drink) SEF from €17 / £15 / CHF 18 / $19 / CZK 459 / SEK 166 / NOK 153 / PLN 74 / HUF 5,267 (depending on route) from €85 / £76 / CHF 92 / $93 / CZK 2,297 / SEK 831 / NOK 764 / PLN 369 / HUF 26,333 / AED 375 / THB 3,600
Seat reservation with more legroom (in BASIC fare, including snack & drink) for subsequent bookings at the airport desk SEF €35 / £31 / CHF 38 / $38 / CZK 946 / SEK 342 / NOK 315 / PLN 152 / HUF 10,843 €90 / £80 / CHF 98 / $98 / CZK 2,432 / SEK 880 / NOK 809 / PLN 390 / HUF 27,882 / AED 397 / THB 3,800
Seat reservation with more legroom (in SMART fare, including snack & drink) SEF from €3 / £3 / CHF 3 / $3 / CZK 81 / SEK 29 / NOK 27 / PLN 13 / HUF 929 (depending on route) from €40 / £36 / CHF 43 / $44 / CZK 1,081 / SEK 391 / NOK 360 / PLN 174 / HUF 12,392 / AED 176 / THB 1,700
Seat reservation with more legroom (in SMART fare, including snack & drink) for subsequent bookings at the airport desk SEF €15 / £13 / CHF 16 / $16 / CZK 405 / SEK 147 / NOK 135 / PLN 65 / HUF 4,647 €50 / £45 / CHF 54 / $55 / CZK 1,351 / SEK 489 / NOK 449 / PLN 217 / HUF 15,490 / AED 221 / THB 2,200
Extra seat: empty middle seat (valid for the transport of musical instruments larger than a guitar)   Extra ticket (same price as existing ticket if booked by midnight on the same day; otherwise the flight fare on the day the private seat is booked) Extra ticket (same price as existing ticket if booked by midnight on the same day; otherwise the flight fare on the day the private seat is booked)

Other charges

Description Type of service Short and medium-haul route
(Charges per person and flight segment)
Long-haul route
(Charges per person and flight segment)
Save Your Price SYP €2 / £2 / CHF 2 / $2 / CZK 54 / SEK 20 / NOK 18 / PLN 9 / HUF 620 €10 / £9 / CHF 11 / $11 / CZK 270 / SEK 98 / NOK 90 / PLN 43 / HUF 3,098 / AED 44 / THB 500
Flat-rate compensation per returned direct debit CBF €7,65 / £7 / CHF 8 / $8 / CZK 207 / SEK 75 / NOK 69 / PLN 33 / HUF 2,370 €7,65 / £7 / CHF 8 / $8 / CZK 207 / SEK 75 / NOK 69 / PLN 33 / HUF 2,370 / AED 34 / THB 400
Charge-incurring booking change and cancellation in fares with the Flex option in line with Article 19.4.3 CXL/RBK
flex

€75 / £67 / CHF 81 / 82$ / CZK 2,027 / SEK 733 / NOK 674 / PLN 325 / HUF 23,235

€90 / £80 / CHF 98 / $98 / CZK 2,432 / SEK 880 / NOK 809 / PLN 390 / HUF 27,882 / AED 397 / THB 3,800

Errors and omissions excepted.

For further information please consult our General Conditions of Carriage.

Services

BASIC

Our budget fare

SMART

Our standard fare

BEST

Our Premium fare

Collect miles - Boomerang Club or Miles & More

Included

Included

Included

Increased mileage credit,
including HON Circle miles

Snack & drink

From €6

Included

Included

À la carte catering

1 bag up to 23 kg

€9 - 15 
(depending on the route
if booked online

Included

Included

2nd bag up to 23 kg

€75
if booked online

€75
if booked online

Included

Preferred seating 
(Middle Seat)

€8

Included

Included

Throughout the 
Airbus fleet in rows 1-3

Preferred seating
(Aisle or window)

€12

Included

Included

Throughout the 
Airbus fleet in rows 1-3

Seat with more legroom
Snack & drink included

€19 - 21
(depending on the route
 where available

€4 - 6
(depending on the route
 where available

Included

Throughout the 
Airbus fleet

Adjacent seat free

Cannot be added

Cannot be added

Included

Lounge access

Cannot be added

Lounge access at select airports for HON, SEN and FTL

Lounge access at select airports

Reserved
hand luggage compartment

Cannot be added

Cannot be added

Included

Priority check-in

Cannot be added

Cannot be added

Included

Access to security fast lane

Cannot be added

Cannot be added

Included

At select airports

Booking changes

Surcharge

Free with Flex option *

Free with Flex option *

Cancellation

Cannot be added

Free with Flex option *

Free with Flex option *

Extras
Special luggage and sport equipment

Surcharge**
(price depends on service)

Surcharge**
(price depends on service)

Surcharge**
(price depends on service)

Key

  • Included
  • Cannot be added
Services

BASIC

Our budget fare

SMART

Our standard fare

BEST

Our Premium fare

Collect miles - Boomerang Club or Miles & More

Included

Included

Included

Mileage credit, including HON Circle miles

SMART-Meals

Cannot be added

Included

One warm and one cold meal incl.

Cannot be added

À la carte catering

Sky-Meals
(Six meals to chose from)

Sky-Meal from €7,90

Can be added to SMART-Meals

Cannot be added

À la carte catering

À la carte catering

Cannot be added

Cannot be added

Included

1 bag up to 23 kg

€30
if booked online

Included

Included

2nd bag up to 23 kg

€150 
 if booked online

€150 
 if booked online

Included

Preferred seating
(Middle seat)

€10

Included

Included

Throughout the 
Airbus fleet in rows 1-3

Preferred seating
(Aisle or window)

€20

Included

Included

Throughout the 
Airbus fleet in rows 1-3

Seat with more legroom

€90
where available

€50
where available

Included

Premium seating in the exclusive area

Cannot be added

Cannot be added

Included

More legroom and a comfortably adjustable backrest included

Cannot be added

Cannot be added

Included

Lounge access

Cannot be added

Lounge access at select
airports for HON, SEN and FTL

Lounge access at select airports

Reserved
hand luggage compartment

Cannot be added

Cannot be added

Included

Priority check-in
and boarding

Cannot be added

Cannot be added

Included

Access to security fast lane

Cannot be added

Cannot be added

Included

At select airports

Booking changes

Surcharge

Free with Flex option*

Free with Flex option*

Cancellation

Cannot be added

Free with Flex option*

Free with Flex option*

Extras
Special luggage and sport equipment

Surcharge**
(price depends on service)

Surcharge**
(price depends on service)

Surcharge**
(price depends on service)

In-flight entertainment
Wings Entertain

€9,90 
(payment on board)

€9,90 
(payment on board)

Included

WiFi on board 
Wings Connect

Surcharge 
(price depends on service,
payment on board)

Surcharge 
(price depends on service,
payment on board)

Surcharge 
(price depends on service,
payment on board)

Key

  • Included
  • Cannot be added

Footnote list

* Can be added for a surcharge; free booking changes and cancellation possible until the end of the departure date

** Where available

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We collect and use your email address in the context of the newsletter in order to send you news that informs you about interesting topics relating to Eurowings. Furthermore, we also process and use the email address provided to send you personalised offers in connection with the newsletter.

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etix® is an electronic ticket that replaces paper tickets. It has a 13-digit number in addition to your booking code. You receive this etix® ticket number under certain circumstances, for example if you book through the Lufthansa website or a travel agent. It is saved for you in the etix® database. When you present your etix® ticket number and a photo ID, you will receive your boarding pass.

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When flying from, to or over certain countries* airlines are required by law to collect certain data through the Advance Passenger Information System (APIS) and to forward it to the authorities of those countries prior to the flight.

The following information is required:

  • Title
  • First name and surname
  • Date and country of birth
  • Gender
  • Nationality
  • Passport information

Additional APIS information is required for entry into the USA:

  • Country of residency
  • Destination airport
  • Complete address of your destination (street, city, postal code, state/province, country) 

Passengers who book online can enter this information immediately after completing their booking. Any missing information can be added later by going to 'My Eurowings'.

To avoid unnecessary delays at the check-in counter, we recommend that you submit the APIS information as early as possible using our online form.

Please note that you may not be permitted to travel if the information is not complete.

Footnote list

* United Kingdom, United States of America, Mauritius, Dominican Republic, Thailand, Cuba

Partner Airlines

Airline Airline code Website Baggage policy
Lufthansa LH www.lufthansa.com click here
Germanwings 4U www.eurowings.com click here
SWISS LX www.swiss.com click here
Austrian Airlines OS www.austrian.com click here
Brussels Airlines SN www.brusselsairlines.com click here
Condor DE www.condor.com click here
United Airlines UA www.united.com click here
Air Canada AC www.aircanada.com click here
All Nippon Airways NH www.anaskyweb.com click here

Web check-in is currently only available on our long-haul flights to Mauritius. 
You can check in online 72 hours before departure here. Web check-in closes 90 minutes before departure.

Web check-in is currently unavailable on our long-haul flights to Bangkok, Miami, Orlando, Las Vegas, Seattle, Cancun, Havanna, Varadero, Punta Cana, Puerto Plata, Jamaica, Namibia.
Please use our check-in counter at the airport. The check-in counters open three hours before departure and close 60 minutes before scheduled departure time.

Web check-in is currently only available on our long-haul flights to Mauritius. You can check in online 72 hours before departure here. Web check-in usually closes 90 minutes before departure. Here you can check the exact times for the web and mobile check-in at your departure airport.

Web check-in is currently unavailable on our long-haul flights to Bangkok, Miami, Orlando, Las Vegas, Seattle, Cancun, Havanna, Varadero, Punta Cana, Puerto Plata, Jamaica, Namibia.
Please use our check-in counter at the airport. The check-in counters open three hours before departure and close 60 minutes before scheduled departure time. 

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The opening and closing times for web and mobile check-in may vary depending on the departure airport. You can review the exact web and mobile check-in times for your departure airport here.

Information about long-haul flights

Web check-in is currently only available for flights to/from Mauritius
Unfortunately web check-in is currently unavailable for flights to/from Mauritius.
Please use our check-in counter at the airport. The check-in counters open three hours before departure and close 60 minutes before scheduled departure time.  

Booking changes, name changes and booking additional services:

You can only make booking and name changes as well as book additional services (e.g. adding luggage) via the website until web and mobile check-in closes at your departure airport.

Review the exact web and mobile check-in times for your departure airport here: