Low prices, flight offers, taxes & charges

The most frequently asked questions

  • The low ticket price that you see in the first step of the booking process includes the total ticket price including all taxes and charges.

    If you add additional services to your booking that are subject to charges, the additional charges will be shown when you select them. You must pay these on top of the ticket price.

    Read more about What is included in the Eurowings ticket price?
  • Yes, because when changing a booking, the price class may be kept the same or raised, but not lowered. In addition, our flight prices are sometimes reduced to such an extent during campaigns that it is well worth making a new booking.

    Don't just take our word for it! View our flight offers here.

    Read more about Is it ever cheaper to make a new booking than to change an existing booking at Eurowings?
  • Need assistance boarding? Want to bring along your golf gear, skis or a bodyboard? No problem: you can add "extras" to flights with Eurowings during the flight booking process.

    How it works:

    Already completed your booking, but still want to purchase some extras? You can add them under "Book add-ons". Click here for more information.

    Naturally, our call centre is happy to help you with telephone reservations: +44 (0) 330 365 1918 (5.00 a.m. – 12.00 midnight CET)1

    Important:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. Extras on flights with our partner airlines can only be added through the relevant airline. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Footnote list

    1 €0.20 per call from landlines – €0.60 per call from mobiles

    Read more about How do I book extra services at Eurowings?
  • Yes, name changes are possible on all Eurowings flights and can be reported with the booking code via our call centre up to before web check-in closes before the flight.

    Charges

    Name changes are subject only to a processing fee. However, if the current price of the flight is higher than the price you originally paid, you will be charged the difference as well.

    Note:

    If your booking is based on an etix® ticket number, we regret that no name change will be possible.

    Read more about Can my Eurowings booking be transferred to someone else?
  • We offer a variety of booking options tailored to your individual needs. Choose from the following:

    Book online

    Book your flight quickly and conveniently from work, home or when you're on the go.

    1. Under "Booking", choose the "Book flights" menu option and select your departure and arrival airports, your preferred flight dates and the number of passengers.
    2. After you have confirmed your entries by clicking on the "Search for flight" button, you all available flights that match your search criteria will be displayed, including prices and fare conditions.
    3. Follow the instructions step by step until you have completed the booking process.
    4. At the end of the booking process you will receive a booking confirmation number or etix® ticket number. You will need this number for check-in and to further manage your flight.
    Note:

    You can pay for online bookings with a credit card, PayPal, a voucher, on account or by direct debit. Direct-debit payments are possible up to  5 days before departure.

    Book on your mobile phone

    Booking doesn't get any more flexible than this: book your flight using the browser on your Internet-enabled mobile phone. If you have a smartphone, it's even easier: download the Eurowings app for iPhone or Android.

    find out more about booking flights on your mobile phone


    Note:

    You can pay for mobile bookings with a credit card, PayPal, a voucher, on account or by direct debit.

    Book by telephone

    We will be happy to give you personal assistance with your booking for a processing fee and will answer any questions you may have, for example regarding excess luggage or travelling with children.

    How to reach us:

    +44 (0) 330 365 1918 (Calls to 03 numbers cost the same as calling 01 and 02 numbers and count towards inclusive allowances on landline and mobile packages. From abroad, calls to 03 numbers are charged at the prevailing international rate.)

    Book at the counter

    Of course, you can also book your flight in person right at the Eurowings counter of the departure location in question for a flat advisory fee.

    Note:

    If you would like to book flights on our partner airlines with us, you can only do this on our website.Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Read more about How do I book a flight at Eurowings?
  • Yes, for a fee you can reserve a seat when you book your flight with Eurowings.

    You can also reserve a seat later – up to before web check-in closes before departure.

    SMART fare

    The SMART fare includes free reservation of your preferred seat. A seat with more legroom can also be booked for €4 - 6 (depending on the route).

    BEST fare

    Seat reservation in the designated BEST section is free of charge in the BEST fare on long-haul routes.

    BIZclass fare

    Seat reservation is available free of charge in rows 1–3 for the entire Airbus fleet in the BIZclass fare. It also includes a free adjacent seat for more space. Passengers can also experience the enjoyment of exclusive premium section seating with a nearly two-metre-long horizontal bed on long-haul routes.

    Please note that seats in rows with emergency exits are subject to special regulations.

    Important:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. The seat reservation option (with extra legroom) applies exclusively to selected flights and depends on the route and availability. This offer may not be available on some of the following aircraft: A319, A320, B737, B738, Q400, E190.

    For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Read more about Can I reserve a seat when I book my Eurowings flight?
  • The price shown applies per person per journey and includes all taxes and charges. Further costs are only incurred if you choose to rule out certain destinations or add other services.

    Read more about What does the Eurowings Blind Booking price include?
  • No. You can book additional services at a later date at no extra cost. If you add services for which surcharges apply, you will have to pay these surcharges only.

    Please note that direct debit payments are only possible up until 5 days before departure.

    Our tip:

    If you book your checked luggage or excess luggage before checking in for your flight, you will save up to 50% on the charge for booking checked luggage at the airport counter.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Read more about Will I be charged for booking additional services at a later date at Eurowings?
  • Service is very important to us, so we offer a wide range of payment options. We ask for your understanding in the event that not all payment options are available to you.

    Direct debit

    You can pay via direct debit up to 5 days before departure as long as the following requirements are fulfilled:

    • You hold a current account.
    • Sufficient funds are available in your account.

    Any charges incurred by cancelled payments or insufficient funds will be added to the flight price. In the event of a chargeback, please do not make any payments. We will contact you as soon as possible to discuss the next steps.

    Note:

    Direct debit arrangements may vary for flights booked with our partner airlines at eurowings.com

    Credit cards

    You can also pay with your credit card as long as you are entitled to use it to pay over the phone or online. For more information on this, please contact your bank.

    We accept the following credit cards:

    • MasterCard
    • Debit MasterCard
    • American Express
    • VISA Card
    • VISA Electron
    • VISA Debit Card
    • AirPlus

    Unfortunately, we are currently unable to accept Eurocheque cards.

    PayPal

    You can either authorise PayPal to transfer the payment amount to us, or you can authorise us to withdraw the relevant amount from your PayPal account.

    Paying on invoice (RatePAY)

    You can also pay for your flight and any charged additional services via RatePAY invoice if:

    • You book online and the amount payable is at least €20 but no more than €2,000
    • The flight price is given in euros
    • Your billing and contact address is your personal address and is within the Federal Republic of Germany or Austria
    • You have a positive credit check

    Detailed information can be found in the RatePAY data protection declaration.

    If you fulfil these criteria and we have accepted your request to pay via RatePAY invoice, the invoice amount will be due on the tenth bank working day after booking, or at the latest on the last bank working day before departure. Payment must arrive in the receiving account by this date. Please only transfer the payment to the bank account specified on the invoice.

    If you are unable to use this payment method, we can offer you an alternative payment option.

    Note:

    This payment method can only be used to pay for flight bookings.

    Cash payments

    You may only pay in cash if you book your ticket at one of our airport counters.

    Vouchers

    Paying for a booking with a voucher is quick and simple:

    1. In the "Payment" step of the online booking process, select the option to pay with a voucher.
    2. Enter your voucher code and then check the code entered and the travel services in your basket.
    3. Click on "Confirm booking" to complete your booking.

    If the price of the flight exceeds the value of your voucher, you may pay the remaining amount either with another voucher or another payment method.

    Validity

    Vouchers may only be used to book Eurowings flight services and not partner offers (e.g. Rail&Fly, rental cars or hotels).

    Please note that conditions of use vary for purchased and promotional vouchers.

    Note:

    Vouchers may not be used to book flights with our partner airlines at eurowings.com. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Read more about What payment options are available at Eurowings?
    1. After you have logged in on the "Book add-ons" page with your surname and booking code, you will see your itinerary with all of the services you have already booked.
    2. Now, simply add the additional services you want.
    3. Confirm your selection by clicking "Next".
    4. If you have selected a service that is subject to a charge, you will need to confirm once more to complete the booking. In such cases you will receive an updated booking confirmation.
    Note:

    Once booked, additional services cannot be cancelled.

    Read more about How do I book additional services online after I have booked my Eurowings flight?
  • No, transactions incur no additional costs.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Read more about Do payment surcharges apply at Eurowings?
  • If you are unable to take your flight, you have three options:

    1. Change your booking to another date

    Flight bookings can be changed to another available date up to before web check-in closes before departure, provided that the flight will be taken by the same person on the same route and is on our published flight schedule. You can change your booking online, via our mobile services or by phoning our call centre. If you have added the Flex option to your SMART fare, BEST fare or BIZclass fare booking, you can change your flight free of charge up to before web check-in closes before departure. For other bookings, a fixed charge per passenger and per journey leg will be applied. The applicable amount can be found in our table of charges (Article 17 "BKG" and "NC1"). The flight price is determined by the fare that applies to the route at the time you change the booking. If the new flight is more expensive, you must pay the difference in price as well as the booking change fee. However, refunds will not be given if the new flight that is lower in price.

    Changing your booking online
    1. Log in to "My flight" using your username and password.
    2. In the overview of your booked flights, select the flight you wish to change.
    3. Enter the new flight date.

    Changes to flights made online must be made within the same fare. If you wish to change your fare, you can do so up to 72 hours before departure by telephone or at the airport counter.

    Charges

    Booking changes will incur a fixed charge and, if appropriate, the fare difference. We will also charge an administration fee for changes made via telephone or in person. This does not apply to flights booked with the Flex option.

    Note:

    If you have an etix® ticket number rather than a booking number, or if you have booked a flight operated by one of our partner airlines at eurowings.com or in a travel agency, please contact the relevant airline or your travel agency regarding this matter. 
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    2. Name change

    You can transfer your flight to another person by telephone on payment of a charge, but only up to before web check-in closes before departure (or in the case of bookings of multiple journey legs, up to before web check-in closes before the first flight departs). Please have your booking number ready when you call.

    Charges

    If the current flight price is higher than the flight you originally booked, you will be required to pay the difference.

    Note:

    If your booking has an etix® ticket number, it is not possible to change a name for a Eurowings flight.

    3. Cancellation

    If you have added the Flex option to your SMART fare, BEST fare or BIZclass fare fare booking, you may cancel your flight up to 40 minutes before departure free of charge. Unfortunately, other bookings cannot be cancelled on account of their low prices. However, the flight dates can be changed online in the "My flight" area. Alternatively, you can call us to have the flights transferred to another person; a charge will apply.

    There are four ways to cancel a flight booked with the SMART, BEST or BIZclass fare with the Flex option:

    With the Flex option, bookings may also be cancelled after the original travel date has passed. This option is free of charge, but flights must be cancelled on the same day as the original scheduled departure date by phone or in person at our airport counters. If a booking is changed or cancelled after the original departure date, a fixed charge will apply.

    Read more about What options are available to me if I am unable to take my Eurowings flight?
  • If you booked your flight online or via our mobile services, you can change your travel dates by mobile phone up to before web check-in closes before departure, as long as the person travelling and the route remain the same.

    How it works:

    You can change your booking via the mobile services home page or by going to "Manage flights". If you have an account and are registered for our mobile services, you can also access the booking change option via your personalised home page.

    If you change your flight date online, your fare must remain the same. If you want to change the fare, you may do so by telephone or at the airport counter up to 72 hours before departure.

    Charges

    When you change your booking, you must pay a fixed charge and any fare difference that may apply. We also charge an admin fee when you change your booking over the telephone or in person, unless you have booked your flight with the Flex option.

    Read more about How do I change my Eurowings booking by mobile phone?
  • Yes, musical instruments may be carried on board as hand luggage as long as they are no larger than a guitar and are packed in a soft case.

    Larger musical instruments must be placed on an extra seat in the cabin.

    The charges applicable for travelling with musical instruments can be found in this table.

    Exception:

    Double basses must be transported in a hard case and checked in as luggage. Due to their size, they may not be carried in the cabin.

    Extra seat

    If you book an extra seat via telephone before midnight on the same day as you book your flight, the extra seat will cost the same as your own seat and there will be no extra charge. If an extra seat is added later, it will be charged at the current flight price as shown on the Internet.

    Note:

    Eurowings accepts no liability for musical instruments carried in the cabin.
    All regulations apply to Eurowings flights with anEW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Read more about Can I carry musical instruments in the Eurowings cabin as hand luggage?
  • You can book large pieces of sports equipment such as bicycles (except e-bikes), skis and surfboards online up to before web check-in closes before departure, either at the time of booking the flight or at a later date. There must be sufficient storage space available on the plane.
    Of course, you can also book your equipment onto the plane by phoning our call centre.

    Sport guns

    If you would like to travel with sport guns, please contact our call centre. Online reservation is not possible.

    Bicycles

    We only transport bicycles if they are securely stored in a bicycle bag or box. Please ensure that the handlebars are fixed sideways, the pedals have been removed and the tyres have been deflated.
    Unfortunately we cannot take e-bikes as they are battery-operated.

    Bodyboards and surfboards

    Bodyboards and surfboards can be transported in a protective bag.

    Charges

    A charge may apply for the transportation of sports equipment. You can find out if a charge will be applied and how much it will cost here.

    Please note that we do not transport unaccompanied luggage on our flights.

    Click here for more information on booking additional luggage at a later date.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    If you have booked your Eurowings flight with one of our partner airlines or in a travel agency, you can of course still bring your sports equipment with you. More information on this can be obtained from the relevant airline or from your travel agency.

    Read more about Can I take my sports equipment with me at Eurowings?
  • You will be charged for each item of luggage that you check in. If you check in more than one bag weighing 23 kg, an additional fixed charge for excess luggage applies.

    If you book your first piece of luggage up to 23 kg on the website, a surcharge of from € 15 / £13 / CHF 17 / $17 / CZK 386 / SEK 154 / NOK 143 / PLN 65 / HUF 4,785 per route and passenger (the exact amount depends on the route) will apply. This amount is increased to €30 / £26 / CHF 35 / $35 / CZK 771 / SEK 307 / NOK 286 / PLN 129 / HUF 9,571 (the exact amount depends on the route) for bookings at the airport counter. If you check in more than one bag weighing 23 kg, an additional charge will apply.

    Luggage can be registered at the time of booking the flight or at a later date.

    SMART fare

    Passengers who have booked the SMART fare can check in one item of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

    BEST fare

    Passengers who have booked the BEST fare can check in two items of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

    BIZclass fare

    If you have booked the BIZclass fare, you can place two pieces of luggage of 32 kg (no extra or excess baggage) at no extra cost.

    Excess luggage

    Excess luggage can either be registered online or via telephone at the time of booking or added at a later date via the "My flight" area. Excess luggage can also be added via our mobile services in the "Add services" area. If this is not done, a highe fixed charge will apply when checking in excess luggage at the airport.

    Special luggage

    Special luggage includes sports equipment, pushchairs and cots and is subject to special terms. Please label each item of luggage to be checked in with your name or another personal mark.

    Note:

    Special terms apply for passengers travelling with sports equipment and special luggage.
    If you don't have a booking number but instead have an etix® ticket number, or if you have booked a Eurowings flight with one of our partner airlines or in a travel agency, then luggage regulations may vary. Please contact the relevant airline or your travel agency.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Read more about What charges apply for checking in luggage at Eurowings?
  • If you are unable to pack your luggage in a compact container, it must be checked in as oversize luggage. As long as such luggage does not exceed a weight of 23 kg it can be treated as normal luggage, and therefore only the standard surcharge will be applied. You may take a maximum of 5 items of luggage weighing no more than 32 kg per person.

    If your oversize luggage exceeds a weight of 23 kg, a charge will be applied.

    Please note that special conditions apply for sports equipment, wheelchairs and pushchairs.

    Note:

    If your booking has an etix® ticket number or if you have booked a Eurowings flight with one of our partner airlines or in a travel agency, please contact the relevant airline or your travel agency for more information as luggage requirements may vary.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include
    Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Read more about How can bulky items be transported at Eurowings?
  • You can only buy flight vouchers online on our "Flight vouchers" page. Here's how it works:

    1. Select a voucher theme and enter the desired voucher value.
    2. You can also choose to write a personal message for the voucher recipient.
    3. After entering your contact details, you will proceed to payment. Please note that flight vouchers can not be paid by direct debit.
    4. Your voucher will then be sent via email either to you or to the voucher recipient.
    Note:

    Flight vouchers may only be purchased in euros, but may also be redeemed for flights paid for in a different currency.

    Read more about How can I buy Eurowings flight vouchers?
  • As a rule, it is possible to change your premium flight, with the exception of Fly Smart tickets and mileage offers. Please note that a charge will apply for booking changes.

    Read more about Can I change my Eurowings premium flight booking?
  • Yes, you can change the travel date of your booked Eurowings flight up to before web check-in closes before departure – online, on your mobile phone, by telephone or at one of our airport counters.

    Change your booking online:

    After you have logged in to "My flight" with your user name and password, you can change your booking.

    Change your booking on your mobile phone:

    To change your booking on your mobile phone, go to the mobile services homepage. Alternatively, you can go to "Manage flights".

    Charges:

    A booking changes charge applies for each person and route1 on all fares, whether BASIC fare, SMART fareBEST fare or BIZclass fare. If the ticket price you booked is no longer available, you will be charged for the difference between it and the current price. However, if you have added the Flex option to your SMART, BEST or BIZclass fare, changing your booking is completely free of charge.

    Please note that it is not possible to change the route.

    Note:

    If your booking has an etix® ticket number, name changes are unfortunately not possible.

    Footnote list

    1 "Route" is defined here as the journey from the departure airport to the final destination.

    Read more about Can I change bookings of one-stop Eurowings flights?
  • After you have handed over your luggage during check-in at the departure airport, it is automatically checked in through to your destination, allowing you to transfer conveniently without your luggage.

    Attention:

    For customs reasons, it is unfortunately not possible to check luggage through on flights from non-Schengen1 and/or non-EU departure airports such as Istanbul or Izmir with a transfer in Berlin. For this reason, we ask you to collect your luggage after you arrive in Berlin and proceed with it to the Eurowings transfer counter in the main hall. There you will get your boarding pass for your onward flight. The transfer counter is marked with signs and is located right next to the regular check-in counter – just 100 metres from the luggage claim hall.

    Charges

    The luggage surcharge and any surcharge for excess luggage are only due once and cover the entire route, from the departure location through the transfer location to the destination airport.

    Click here to find out where to get your boarding pass for your onward flight.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Footnote list

    1 For a list of the Schengen states, visit the website of the Federal Foreign Office.

    Read more about What is important to know about luggage on a one-stop Eurowings flight?
  • Generally you can cancel your Miles & More award flight, unless it is a Fly Smart ticket or a mileage bargain. Boomerang Club award flights can unfortunately not be cancelled.

    If you are unable to make your flight, you must cancel it no later than 40 minutes before departure via our call centre or at the airport counter. Please note that we charge €75 per booking for this service.

    Read more about Can I cancel my Eurowings Miles & More award flight?
  • You can book one-stop flights online, on your mobile phone, by telephone, at the departure airport, through one of our partner airlines or through your travel agent.

    How it works online:

    In the second step of the booking process we tell you whether the flight is non-stop or one-stop. Choose the one you want and continue with the booking.

    Charges:

    If you book your one-stop flight at the airport counter or via our call centre, we will charge a flat advisory fee. This applies per person and per route1.

    Footnote list

    1 "Route" is defined here as the journey from the departure airport to the final destination.

    Read more about How do I book one-stop Eurowings flights?
  • You can register your dog or cat in the second step of the booking process under "More services". If you have already completed your booking, you can also register your dog or cat under "My flight". Our call centre is also available to handle your reservation.

    Click here for more information about booking additional services at a later date .

    This table gives you more information about charges for transporting pets.

    Note:

    If your booking has an etix® ticket number or you booked your Eurowings flight through one of our partner airlines or a travel agent, charges may vary. Please contact the appropriate airline or your travel agent for more information about this.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Read more about How do I register my animal at Eurowings and how much will it cost?
  • Want to reserve a seat on the train so that you don't risk having to stand for the whole journey? If so, please contact staff at your local train station or at any DB agency across Germany. They can also give you further information on charges for reserving seats.

    You can get timetable information about rail connections throughout Germany by calling Deutsche Bahn toll-free at +49 (0) 800 1 507 090 or by visiting http://www.bahn.de/

    Read more about How do I reserve a seat on the train at Eurowings?
  • You can change the date of your Eurowings flight before web check-in closes prior to departure, as long as the flight will be taken by the same person on the same route and within our published flight schedule. You can make the change online or using your mobile phone, via our call centre or at the airport counter.

    If you decide to change your booking via telephone or in person, an additional processing charge will be incurred, unless you booked your flight with the Flex option.

    Changing the date of your flight

    1. Log in to "My flight" using your username and password. There you will find a summary of your booked flights.
    2. Select the flight you wish to change.
    3. Enter the new flight date.

    You can then change your flight on payment of a charge and, if necessary, on payment of the difference in fare for your new flight date.

    If you booked your flight with the Flex option, you can change your flight at no extra charge up to before web check-in closes prior to the planned departure time of the affected flight online, using your mobile, via telephone or in person at the airport counter. The Flex option also allows you to change the flight date after the planned departure time, as long as this is done on the same calendar day as the departure of the original flight, via our call centre or in person at the airport counter. If you do not cancel your flight until after the original departure date, a charge will be incurred.

    Please note that if the flight date is changed online, this can only be done within the same fare. If you would like to upgrade your fare (e.g. from BASIC to SMART), you can do so up to 72 hours prior to departure via telephone or at the airport counter.

    Note:

    If you have an etix® ticket number instead of a booking number, or if you have booked a flight operated by one of our partner airlines at eurowings.com or you have booked a Eurowings flight with one of our partner airlines or in a travel agency, please contact the relevant partner airline or your travel agency regarding this matter.

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Changing the passenger name

    You can transfer your flight to another person before web check-in closes prior to departure via telephone on payment of a charge and by giving the booking number. Please note that if multiple legs have been booked as part of the journey, the passenger name may only be changed before web check-in closes prior to the planned departure of the first flight.

    Costs

    If the current flight price is higher than the price you originally paid, you must pay the difference in the fares.

    Note:

    If your Eurowings flight booking has an etix® ticket number, it is unfortunately not possible to change the passenger name.

    Read more about Can I change my Eurowings flight booking?
  • You can change your award flight to any other available award flight online, on your mobile phone or by calling the Boomerang hotline at +44 (0) 330 365 9986 (€0.20 per call from landlines – €0.60 maximum per call from mobile phones). Like other flights, this is subject to a booking change charge.

    If it is not possible to change to another award flight, both the award flight and the miles used for it will be forfeited.

    Transfer to a third party

    Naturally you also have the option of transferring your award flight to another person at a later date by calling the Boomerang hotline at +44 (0) 330 365 9986 (€0.20 per call from landlines – €0.60 maximum per call from mobile phones).

    For a charge, you can notify us of any name changes, stating the booking number, no later than before web check-in closes before departure.

    If several legs of a flight are booked in one booking, please be aware that it is only possible to switch passengers up to before web check-in closes before the scheduled departure time of the first (originating) leg of the flight.

    Read more about Can I change or cancel my Boomerang Club award flight booking at Eurowings?
  • All charges levied by third parties are included in the ticket price.

    Charges comprise the following:

    1. Airport charges
      • Aviation security fees
      • Airport/civil aviation taxes
      • Handling charges at departure and destination airports
    2. Value-added tax (on German domestic flights)
    3. German air traffic tax (for departures from Germany)
      Based on distance: taxes in the amount of €7.50 or €23.43 (Egypt and Israel)
      (plus 19% VAT within Germany)
    Note:

    The composition of charges may vary for flights with our partner airlines. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Read more about What taxes and charges are levied at Eurowings?
  • On domestic German flights, both the net ticket price and all charges are subject to value-added tax. Ticket prices of different amounts therefore mean different amounts of value-added tax. Moreover, on some flights and some sale tickets, Eurowings covers a portion of the charges due.

    Read more about Why do taxes sometimes vary on identical routes at Eurowings?
  • Yes. Award flights are subject to regular taxes and fees and any additional charges. These will be displayed when you book your award flight.

    Read more about Is my Eurowings award flight subject to taxes and fees?
  • If you unsubscribe from our SMS Newsflash service, your mobile number will be deleted from our database immediately.

    Read more about How long will Eurowings store my mobile number?
  • No. We will only send you text messages to let you know about our attractive flight deals.

    Read more about Will I receive calls from Eurowings?
  • Would you like to use your new mobile phone number for our service? If so, you must first unsubscribe from our service with your old mobile phone number and then resubscribe with your new number. Your old number will be deleted from our database and all future text messages will be sent to your new mobile phone number.

    Read more about What happens if I change my mobile phone number?
  • Your mobile phone number will be treated as strictly confidential and will not be passed on to third parties. It will only be used for our SMS Newsflash service.

    Read more about Will my mobile phone number be passed on to third parties?
  • You must confirm your subscription to ensure that you are the owner of the mobile phone number and to confirm that you wish to subscribe to our service.

    If you do not enter the confirmation code at germanwings.com/newsflash, you will not receive any further text messages from us.

    Read more about Why must I confirm my subscription?
  • We keep you updated about current sales on our website and in our newsletter!

    Click here to sign up for our newsletter.

    What's more, you can follow us on our social media pages:

    Read more about How do I find out about Eurowings flight offers?
  • Only Eurowings flights within Germany are subject to VAT. Invoices for international flights therefore do not show VAT. 

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Read more about Why does VAT not appear on my invoice at Eurowings?
  • You can change the travel dates and the names in your booking, but only via our call centre. You will have to pay the call centre charge, the booking change fee and the price difference for the new flight. Unfortunately, it is not possible to change the route you have booked.

    Please note that Blind Booking flights may not be cancelled.

    More information on the applicable charges

    Read more about Can I change or cancel my Eurowings Blind Booking flight?
  • No, after a booking has been completed it is no longer possible to change your details.

    Read more about Can billing addresses or bank details be changed after booking at Eurowings?
  • Yes, if children under two years travel on an adult's lap, secured with a loop belt, a fixed service fee of €19 / £17 / CHF 21 / $21 / CZK 513 / SEK 186 / NOK 171 / PLN 82 / HUF 5,886 is applicable for each leg of the flight. An extra seat will not be provided.

    Children between the ages of two and 11 years (inclusive) and infants who sit in a booster seat in their own seat will receive a 20% discount on the flight price, but not on additional charges. As a rule, the child's age at the time of boarding the final flight of the booking applies.

    Exceptions:
    • €33 flights
    • Promotional tickets
    • Blind Booking flights
    • All BEST and BIZclass fares

    Please note that this offer only applies to new bookings made over the internet, via our call centre or at our airport counters.

    Discounts for children also apply to bookings made via our partner airlines and in travel agencies. More information on this can be obtained from the relevant airline or travel agency.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Read more about Are discounts available for children at Eurowings?

We can only transport children under the age of 12 at the time of travel if they travel with a responsible companion who has reached majority. Children and the accompanying adult must belong to the same booking (with the same booking number). If this is not the case, please contact our call centre no later than 3 days before departure.

In event that the accompanying adult is not a parent or legal guardian, we will need written permission from a parent or a legal guardian. Please use the form provided for this purpose. Without this written permission, we regret that we will have to refuse carriage.
On direct flights within Germany, childen ages 5 through 11 may travel with Eurowings without an accompanying adult (unaccompanied minors). Our child-friendly staff will care for your child and ensure that he or she reaches the destination airport safely.

Infants under the age of 2 are not entitled to a seat. Instead, they are transported on the lap of an adult and secured with a seatbelt (loop belt).

Alternatively, we offer transport in a child safety seat in a separate seat. Bookings may only be made through the call centre or at one of our airport counters. Online booking is excluded.

More information about travelling with children.

 Important: the valid age is that on the date of the last flight in the booking.  

We can only transport children under the age of 12 at the time of travel if they travel with a responsible companion who has reached majority. Children and the accompanying adult must belong to the same booking (with the same booking number). If this is not the case, please contact our call centre no later than 3 days before departure.

In event that the accompanying adult is not a parent or legal guardian, we will need written permission from a parent or a legal guardian. Please use the form provided for this purpose. Without this written permission, we regret that we will have to refuse carriage.
On direct flights within Germany, childen ages 5 through 11 may travel with Eurowings without an accompanying adult (unaccompanied minors). Our child-friendly staff will care for your child and ensure that he or she reaches the destination airport safely.

Infants under the age of 2 are not entitled to a seat. Instead, they are transported on the lap of an adult and secured with a seatbelt (loop belt).

Alternatively, we offer transport in a child safety seat in a separate seat. Bookings may only be made through the call centre or at one of our airport counter. Online booking is excluded.

More information about travelling with children.

 Important: the valid age is that on the date of the last flight in the booking.

Carriage of baggage

Description Type of service Short and medium-haul route
(Charges per person and flight segment)
Long-haul route
(Charges per person and flight segment)
Reduced baggage surcharge for a maximum of one item of checked luggage BAG from € 15 / £13 / CHF 17 / $17 / CZK 386 / SEK 154 / NOK 143 / PLN 65 / HUF 4,785 (depending on route) € 50 € / £44 / CHF 60 / $60 / CZK 1,286 / SEK 512 / NOK 477 / PLN 215 / HUF 15,951 / AED 236 / THB 2,100
Baggage surcharge for a maximum of one item of checked luggage BAG (BM) €30 / £26 / CHF 35 / $35 / CZK 771 / SEK 307 / NOK 286 / PLN 129 / HUF 9,571 (depending on route) €60 / £53 / CHF 69 / $70 / CZK 1,543 / SEK 615 / NOK 572 / PLN 258 / HUF 19,142 / AED 283 / THB 2,500
Baggage surcharge per additional item of checked luggage BAG 2 not availabe €90 / £79 / CHF 100 / $100 / CZK 2,314 / SEK 922 / NOK 858 / PLN 387 / HUF 28,712 / AED 424 / THB 3,700
Baggage surcharge per additional item of checked luggage BAG 2 - 5 €75 / £67 / CHF 88 / $89 / CZK 1,908 / SEK 742 / NOK 731 / PLN 315 / HUF 23,346 not available
Baggage surcharge per additional item of checked luggage BAG 3 - 5 not available 150 € / £131 / CHF 174 / $175 / CZK 3,857 / SEK 1,536 / NOK 1,430 / PLN 645 / HUF 47,854 / AED 707 / THB 6,200
Excess luggage surcharge for the first item of luggage of up to 9 kg of excess weight XBA/XMA
50 € / £44 / CHF 58 / $58 / CZK 1,286 / SEK 512 / NOK 477 / PLN 215 / HUF 15,951 100 € / £88 / CHF 116 / $117 / CZK 2,571 / SEK 1,024 / NOK 953 / PLN 430 / HUF 31,903 / AED 471 / THB 4,200
Excess luggage surcharge for additional items of excess luggage of up to 9 kg of excess weight XBB-XBE/MBXME 50 € / £44 / CHF 58 / $58 / CZK 1,286 / SEK 512 / NOK 477 / PLN 215 / HUF 15,951 100 € / £88 / CHF 116 / $117 / CZK 2,571 / SEK 1,024 / NOK 953 / PLN 430 / HUF 31,903 / AED 471 / THB 4,200
Transport of ski equipment weighing up to max. 32 kg (skis/snowboards – max. 3 pairs/boards per person) incl. accessories such as sticks and ski/snowboarding boots (depending on availability) SKI no charge no charge
Transport of sports weapons per item (incl. ammunition) up to max. 32 kg  WEAP €50 / £44 / CHF 58 / $58 / CZK 1,286 / SEK 512 / NOK 477 / PLN 215 / HUF 15,951 €100 / £88 / CHF 116 / $117 / CZK 2,571 / SEK 1,024 / NOK 953 / PLN 430 / HUF 31,903 / AED 471 / THB 4,200
Transport of golf equipment per set up to max. 32 kg  GOLF €50 / £44 / CHF 58 / $58 / CZK 1,286 / SEK 512 / NOK 477 / PLN 215 / HUF 15,951 €100 / £88 / CHF 116 / $117 / CZK 2,571 / SEK 1,024 / NOK 953 / PLN 430 / HUF 31,903 / AED 471 / THB 4,200
Transport of bicycle (packed securely for transport) per bike
Packing material is not provided by us (depending on availability) up to max. 32 kg 
BIKE €50 / £44 / CHF 58 / $58 / CZK 1,286 / SEK 512 / NOK 477 / PLN 215 / HUF 15,951 €100 / £88 / CHF 116 / $117 / CZK 2,571 / SEK 1,024 / NOK 953 / PLN 430 / HUF 31,903 / AED 471 / THB 4,200
Transport of the following specialised equipment up to max. 32 kg: bodyboard, surfboard, sailboard/hang-glider, diving equipment (depending on availability) SPEQ €50 / £44 / CHF 58 / $58 / CZK 1,286 / SEK 512 / NOK 477 / PLN 215 / HUF 15,951 €100 / £88 / CHF 116 / $117 / CZK 2,571 / SEK 1,024 / NOK 953 / PLN 430 / HUF 31,903 / AED 471 / THB 4,200

Please note:

If your booking consists of an etix® ticket number and/or a Eurowings flight booked via one of our partner airlines or at a travel agency, luggage rules may vary. Please contact the relevant airline or travel agency for more information.

Service for disabled passengers

Description Type of service Short and medium-haul route
(Charges per person and flight segment)
Long-haul route
(Charges per person and flight segment)
Boarding and disembarking assistance for visually impaired passengers BLND no charge no charge
Boarding and disembarking assistance for deaf passengers and sign language users DEAF no charge no charge
Assistance for passengers with impaired mobility on airport apron WCHR no charge no charge
Assistance for passengers with impaired mobility on aircraft steps WCHS no charge no charge
Carrying passengers with impaired mobility to seat on aircraft WCHC no charge no charge
Transport of manually operated wheelchair WCMP no charge no charge
Transport of a motorised wheelchair operating on dry batteries WCBD no charge no charge
Transport of a assistance dog Assistance dog no charge no charge

Specific services

Description Type of service Short and medium-haul route
(Charges per person and flight segment)
Long-haul route
(Charges per person and flight segment)
Service surcharge levied on a booking or booking change (flight date) in line with Article 5.2.3 of the GCC, as booked via the call centre, at our airport sales desk or through a commercial agent ADD €20 / £18 / CHF 23 / $23 / CZK 514 / SEK 205 / NOK 191 / PLN 86 / HUF 6,381 (per booking, not per person and per journey) €20 / £18 / CHF 23 / $23 / CZK 514 / SEK 205 / NOK 191 / PLN 86 / HUF 6,381 / AED 94 / THB 900 plus difference in current flight price
Call centre service fee when subsequently booking additional services that can be booked online (e.g. additional luggage) RAD €10 / £9 / CHF 12 / $12 / CZK 257 / SEK 102 / NOK 95 / PLN 43 / HUF 3,190 (per booking, not per person and per journey) €10 / £9 / CHF 12 / $12 / CZK 257 / SEK 102 / NOK 95 / PLN 43 / HUF 3,190 / AED 47 / THB 500 (per booking, not per person and per journey)
Charge for a change to the flight date up to 30 minutes before departure before web check-in closes RBK €70 / £61 / CHF 81 / $82 / CZK 1,800 / SEK 717 / NOK 667 / PLN 301 / HUF 22,332 (plus difference in current flight price) €90 / £79 / CHF 104 / $105 / CZK 2,314 / SEK 922 / NOK 858 / PLN 387 / HUF 28,712 / AED 424 / THB 3,700 (plus difference in current flight price)
Change of name per person and per booking NC1 €70 / £61 / CHF 81 / $82 / CZK 1,800 / SEK 717 / NOK 667 / PLN 301 / HUF 22,332 plus difference in current flight price €120 / £105 / CHF 139 / $140 / CZK 3,086 / SEK 1,229 / NOK 1,144 / PLN 516 / HUF 38,283 / AED 566 / THB 5,000 plus difference in current flight price
Transport of pets up to 8 kg in an appropriate container (Containers for transporting pets are not provided by us) PETC €55 / £48 / CHF 64 / $64 / CZK 1,414 / SEK 563 / NOK 524 / PLN 237 / HUF 17,546 (no additional charge for assistance dogs) not available (assistance dogs available, no charge)
Service charge per leg for children up to 2 years of age INF €19 / £17 / CHF 22 / $22 / CZK 489 / SEK 195 / NOK 181 / PLN 82 / HUF 6,061 €75 / £66 / CHF 87 / $87 / CZK 1,929 / SEK 768 / NOK 715 / PLN 323 / HUF 23,927 / AED 353 / THB 3,100
Supervision of children between 5 and 11 travelling alone (unaccompanied minor service in accordance with Article 21) only within Germany and on flights from Germany to Zurich and Vienna  UM €50 / £44 / CHF 58 / $58 / CZK 1,286 / SEK 512 / NOK 477 / PLN 215 / HUF 15,951 not available
Transport of pushchairs on airport apron, on aircraft steps, in the airport Pushchairs no charge no charge
Seat reservation – standard SEF from €4 / £4 / CHF 5 / $5 / CZK 103 / SEK 41 / NOK 38 / PLN 17 / HUF 1,276 (depending on route) €20 / £18 / CHF 23 / $23 / CZK 514 / SEK 205 / NOK 191 / PLN 86 / HUF 6,381 / AED 94 / THB 900
Seat reservation – standard for subsequent bookings at the airport desk SEF €15 / £13 / CHF 17 / $17 / CZK 386 / SEK 154 / NOK 143 / PLN 65 / HUF 4,785 €20 / £18 / CHF 23 / $23 / CZK 514 / SEK 205 / NOK 191 / PLN 86 / HUF 6,381 / AED 94 / THB 900
Seat reservation with more legroom (in BASIC fare, including snack & drink) SEF from €10 / £9 / CHF 12 / $12 / CZK 257 / SEK 102 / NOK 95 / PLN 43 / HUF 3,190 (depending on route) €90 / £79 / CHF 104 / $105 / CZK 2,314 / SEK 922 / NOK 858 / PLN 387 / HUF 28,712 / AED 424 / THB 3,700
Seat reservation with more legroom (in BASIC fare, including snack & drink) for subsequent bookings at the airport desk SEF €35 / £31 / CHF 41 / $41 / CZK 900 / SEK 359 / NOK 334 / PLN 151 / HUF 11,166 €90 / £79 / CHF 104 / $105 / CZK 2,314 / SEK 922 / NOK 858 / PLN 387 / HUF 28,712 / AED 424 / THB 3,700
Seat reservation with more legroom (in SMART fare, including snack & drink) SEF from €4 / $5 / CHF 5 / £4 / CZK 103 / SEK 41 / NOK 38 / PLN 17 / HUF 1,276 (depending on route) €50 / £44 / CHF 58 / $58 / CZK 1,286 / SEK 512 / NOK 477 / PLN 215 / HUF 15,951 / AED 236 / THB 2,100
Seat reservation with more legroom (in SMART fare, including snack & drink) for subsequent bookings at the airport desk SEF €15 / £13 / CHF 17 / $17 / CZK 386 / SEK 154 / NOK 143 / PLN 65 / HUF 4,785 €50 / £44 / CHF 58 / $58 / CZK 1,286 / SEK 512 / NOK 477 / PLN 215 / HUF 15,951 / AED 236 / THB 2,100
Extra seat: empty middle seat (valid for the transport of musical instruments larger than a guitar)   Extra ticket (same price as existing ticket if booked by midnight on the same day; otherwise the flight fare on the day the private seat is booked) Extra ticket (same price as existing ticket if booked by midnight on the same day; otherwise the flight fare on the day the private seat is booked)

Other charges

Description Type of service Short and medium-haul route
(Charges per person and flight segment)
Long-haul route
(Charges per person and flight segment)
Save Your Price SYP €2 / £2 / CHF 2 / $2 / CZK 51 / SEK 20 / NOK 19 / PLN 9 / HUF 638 €10 / £9 / CHF 12 / $12 / CZK 257 / SEK 102 / NOK 95 / PLN 43 / HUF 3,190 / AED 47 / THB 500
Flat-rate compensation per returned direct debit CBF €7,65 / £7 / CHF 9 / $9 / CZK 197 / SEK 78 / NOK 73 / PLN 33 / HUF 2,441 €7,65 / £7 / CHF 9 / $9 / CZK 197 / SEK 78 / NOK 73 / PLN 33 / HUF 2,441 / AED 36 / THB 400
Charge-incurring booking change and cancellation in fares with the Flex option in line with Article 19.1.1 ABB CXL/RBK
flex

€75 / £66 / CHF 87 / $87 / CZK 1,929 / SEK 768 / NOK 715 / PLN 323 / HUF 23,927

€90 / £79 / CHF 104 / $105 / CZK 2,314 / SEK 922 / NOK 858 / PLN 387 / HUF 28,712 / AED 424 / THB 3,700

Errors and omissions excepted.

For further information please consult our General Conditions of Carriage.

Services

BASIC

Our budget fare

SMART

Our standard fare

BIZclass

Our Premium fare

Collect miles - Boomerang Club or Miles & More

Included

Included

Included

including HON Circle miles

Snack & drink

From €6

Included

Included

À la carte catering

1 bag up to 23 kg

from €15 
if booked online

Included

See baggage up to 32 kg

2nd bag up to 23 kg

€75
if booked online

€75
if booked online

See baggage up to 32 kg

1 bag up to 32 kg

Cannot be added

Cannot be added

Included

2nd bag up to 32 kg

Cannot be added

Cannot be added

Included

Hand luggage up to 8kg

Included

Included

Included

2 items of hand luggage

Preferred seating

from €4

Included

Included

Seat with more legroom
Snack & drink included

from €10
depending on availability6

from €4
depending on availability6

Included

Adjacent seat free

Cannot be added

Cannot be added

Included

Lounge access

Cannot be added

Included

3

Lounge access at select airports

Reserved
hand luggage compartment

Cannot be added

Cannot be added

Included

Priority check-in

Included

4 

Included

4 

Included

Priority boarding

Included

5 

Included

5 

Included

Access to security fast lane

Included

5 

Included

5 

Included

At select airports

Booking changes

Surcharge

Free with Flex option1

Free with Flex option1

Cancellation

Cannot be added

Free with Flex option1

Free with Flex option1

Extras
Special luggage and sport equipment

Surcharge2
(price depends on service)

Surcharge2
(price depends on service)

Surcharge2
(price depends on service)

Ski equipment

Included

depending on availability7

Included

depending on availability7

Included

depending on availability7

Key

  • Included
  • Cannot be added
Services

BASIC

Our budget fare

SMART

Our standard fare

BEST

Our comfort fare

BIZclass

Our premium fare

Collect miles - Boomerang Club or Miles & More

Included

Included

Included

Included

including HON Circle miles

Catering

Surcharge

Included

SMART-Meals (a warm and a cold meal) incl. drink

Included

BEST-Meals (a warm and a cold meal) incl. drinks

Included

Exquisite menus at an excellent service

Sky-Meals

Sky-Meal from €7,90

Can be added to SMART-Meals from €7,90

Can be added to BEST-Meals from €7,90

Cannot be added

1 bag up to 23 kg

€50
if booked online

Included

Included

See baggage up to 32 kg

2nd bag up to 23 kg

€150 
 if booked online

€150 
 if booked online

Included

See baggage up to 32 kg

1 bag up to 32 kg

Cannot be added

Cannot be added

Cannot be added

Included

2nd bag up to 32 kg

Cannot be added

Cannot be added

Included

Hand luggage up to 8kg

Included

Included

Included

2 items of hand luggage

Included

2 items of hand luggage

Preferred seating

€20

Included

Included

Included

Seat

Standard seat

Standard seat

Comfort seat with more legroom and generously adjustable backrest

Premium lie-flat seat in exclusive area

More legroom and a comfortably adjustable backrest included

€ 90
depending on availability6

€ 50
depending on availability6

Included

Included

Two-metre-long bed with a horizontal lying surface

Lounge access

Cannot be added

Included

3

Included

3

Lounge access at selected airports

Reserved
hand luggage compartment

Cannot be added

Cannot be added

Included

Included

Priority check-in

Included

4 

Included

4 

Included

Included

Priority boarding

Included

5 

Included

5 

Included

Included

Access to security fast lane

Included

5 

Included

5 

Included

5 

Included

At select airports

Booking changes

Surcharge

Free with Flex option1

Free with Flex option1

Free with Flex option1

Cancellation

Cannot be added

Free with Flex option1

Free with Flex option1

Free with Flex option1

Extras
Special luggage and sport equipment

Surcharge2
(price depends on service)

Surcharge2
(price depends on service)

Surcharge2
(price depends on service)

Surcharge2
(price depends on service)

Ski equipment

Included

depending on availability7

Included

depending on availability7

Included

depending on availability7

Included

depending on availability7

In-flight entertainment
Wings Entertain

€9,90 
(payment on board)

€9,90 
(payment on board)

Included

Included

WiFi on board 
Wings Connect

Surcharge2
(price depends on service,
payment on board)

Surcharge2
(price depends on service,
payment on board)

Surcharge2
(price depends on service,
payment on board)

Surcharge2
(price depends on service,
payment on board)

Key

  • Included
  • Cannot be added

Footnote list

1 Can be added for a surcharge; free booking changes and cancellation possible until the end of the departure date

2 Where available

3 Lounge access at select airports for HON, SEN and FTL

4 Inclusive for for HON, SEN and FTL

5 Inclusive for HON and SEN

6 The seat reservation option (with extra legroom) applies exclusively to selected flights and depends on the route and availability. This offer may not be available on some of the following aircraft: A319, A320, B737, B738, Q400, E190.

7 Transport of ski equipment weighing up to max. 32 kg (skis/snowboards – max. 3 pairs/boards per person) incl. accessories such as sticks and ski/snowboarding boots

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etix® is an electronic ticket that replaces paper tickets. It has a 13-digit number in addition to your booking code. You receive this etix® ticket number under certain circumstances, for example if you book through the Lufthansa website or a travel agent. It is saved for you in the etix® database. When you present your etix® ticket number and a photo ID, you will receive your boarding pass.

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When flying from, to or over certain countries* airlines are required by law to collect certain data through the Advance Passenger Information System (APIS) and to forward it to the authorities of those countries prior to the flight.

The following information is required:

  • Title
  • First name and surname
  • Date and country of birth
  • Gender
  • Nationality
  • Passport information

Additional APIS information is required for entry into the USA:

  • Country of residency
  • Destination airport
  • Complete address of your destination (street, city, postal code, state/province, country) 

Passengers who book online can enter this information immediately after completing their booking. Any missing information can be added later by going to 'My Eurowings'.

To avoid unnecessary delays at the check-in counter, we recommend that you submit the APIS information as early as possible using our online form.

Please note that you may not be permitted to travel if the information is not complete.

Footnote list

* United Kingdom, United States of America, Mauritius, Dominican Republic, Thailand, Cuba

Web check-in is currently available on our long-haul flights to Mauritius and Bangkok available. For flights to USA, Havanna, Varadero, Cancun, Montego Bay, Puerto Plata, Punta Cana and Windhoek is currently Web check-in unavailable.

You can check in online 24 hours before departure here. Web check-in usually closes 90 minutes before departure. Here you can check the exact times for the web and mobile check-in at your departure airport

Please use our check-in counter at the airport. The check-in counters open three hours before departure and close 60 minutes before scheduled departure time.

* Please note that it is not possible to print a board card for these flights.

Web check-in is currently available on our long-haul flights to Mauritius and Bangkok available. For flights to USA, Havanna, Varadero, Cancun, Montego Bay, Puerto Plata, Punta Cana and Windhoek is currently Web check-in unavailable.

You can check in online 72 hours before departure here. Web check-in usually closes 90 minutes before departure. Here you can check the exact times for the web and mobile check-in at your departure airport.

Please use our check-in counter at the airport. The check-in counters open three hours before departure and close 60 minutes before scheduled departure time.

* Please note that it is not possible to print a board card for these flights.

The charges for the following services depend on your selected route:

  • First piece of luggage up to 23 kg
  • Seat reservation with more legroom (BASIC fare)
  • Seat reservation with more legroom (SMART fare)

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The opening and closing times for web and mobile check-in may vary depending on the departure airport. You can review the exact web and mobile check-in times for your departure airport here.

Information about long-haul flights

Web check-in is currently available on our long-haul flights to Mauritius and Bangkok available. For flights to USA, Havanna, Varadero, Cancun, Montego Bay, Puerto Plata, Punta Cana and Windhoek is currently Web check-in unavailable.

You can check in online 72 hours before departure here. Web check-in usually closes 90 minutes before departure. Here you can check the exact times for the web and mobile check-in at your departure airport.

Please use our check-in counter at the airport. The check-in counters open three hours before departure and close 60 minutes before scheduled departure time.

*  Please note that it is not possible to print a board card for these flights.

Booking changes, name changes and booking additional services:

You can only make booking and name changes as well as book additional services (e.g. adding luggage) via the website until web and mobile check-in closes at your departure airport.

Review the exact web and mobile check-in times for your departure airport here: