Hand luggage

The most frequently asked questions

  • Yes, musical instruments may be carried on board as hand luggage as long as they are no larger than a guitar and are packed in a soft case.

    Larger musical instruments must be placed on an extra seat in the cabin.

    The charges applicable for travelling with musical instruments can be found in this table.

    Exception:

    Double basses must be transported in a hard case and checked in as luggage. Due to their size, they may not be carried in the cabin.

    Extra seat

    If you book an extra seat via telephone before midnight on the same day as you book your flight, the extra seat will cost the same as your own seat and there will be no extra charge. If an extra seat is added later, it will be charged at the current flight price as shown on the Internet.

    Note:

    Eurowings accepts no liability for musical instruments carried in the cabin.
    All regulations apply to Eurowings flights with an EW or 4U flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW or 4U flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Read more about Can I carry musical instruments in the cabin as hand luggage?
    1. Enter your six-digit booking number or your etix® ticket number on the "Web check-in" page, and then enter your surname or the surname of one of the passengers on your booking.
    2. You can now check in all passengers in your booking at the same time, including infants.
    3. You can now also reserve a seat.
    4. To finish, simply print out your boarding pass.

    You can use the web check-in function at the earliest 72 hours and at the latest 3 hours before departure, and at German departure airports up to 40 minutes before departure (exception: Karlsruhe, Baden-Baden and Heringsdorf on the island of Usedom). At London Heathrow, due to the size of this international airport, web check-in is only available up to 45 minutes prior to departure. In Palma de Mallorca web check-in is only available up to 45 minutes prior to departure. In Amsterdam web check-in is only available up to 40 minutes prior to departure.

    Luggage

    As you already have a boarding pass, if you are only travelling with hand luggage you may go straight to the gate. If you have special luggage, excess baggage or luggage you wish to check in, please use the check-in counter. At the airports Berlin, Hanover, Cologne/Bonn, Munich and Stuttgart you can also use the baggage drop-off counter that we have set up exclusively for checking in luggage.

    Other additional services

    As soon as the web check-in process is complete, it is no longer possible to book other additional services online. However, you will be able to register additional luggage to be checked in for an extra charge at the airport counter.

    Note:

    Please note that it is only possible to check in for Eurowings flights at eurowings.com. For flights operated by our partner airlines, please use the online check-in function for the relevant airline. The online check-in terms of the relevant airline apply. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Read more about How does web check-in work?
  • Electronic cigarettes (e-cigarettes, PVs, etc.) may only be carried in hand luggage. It is not permitted to carry them in checked luggage.

    The use of electronic cigarettes on board the aircraft is prohibited.

    Read more about Am I allowed to carry electronic cigarettes in my hand luggage?
  • Yes, musical instruments can be checked in as luggage as long as they are no bigger than a guitar and are packed in a hard case.

    If your musical instrument is packed in a soft case, you must carry it as hand luggage in the cabin.

    Larger musical instruments must be carried in the cabin and placed on an extra seat.

    More information on carrying musical instruments as hand luggage 

    Exceptions:

    Double basses must be transported in a hard case and checked in as luggage. They may not be carried in the cabin due to their size.

    Note:

    Eurowings accepts no liability for musical instruments carried in the cabin.
    All regulations apply to Eurowings flights with an EW or 4U flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW or 4U flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Read more about Can I check in musical instruments in as luggage?
  • For security reasons, the following items are prohibited in the cabin:

    • Toy or dummy weapons (plastic or metal) 
    • Petrol lighters
    • Nail files (paper files are allowed)
    • Catapults
    • Cutlery
    • Knives with blades of any length
    • Razor blades
    • Tools
    • Darts
    • Scissors
    • Syringes
    • Knitting needles
    • Sports rackets
    • Billiard, snooker or pool cues

    For departures within the EU and from many other countries, there are special conditions regulating the carrying of liquids.
    For more information please click here.

    Read more about What items may not be carried in hand luggage?
  • Each passenger may carry one item of hand luggage on board with a maximum weight of 8 kg and maximum dimensions of 55 x 40 x 23 cm. This excludes foldable garment bags carried as hand luggage, which may measure up to 57 x 54 x 15 cm.

    In addition to this hand luggage each passenger may bring another personal item of hand luggage (max. 40 x 30 x 10 cm)  (e.g. laptop bag or handbag) as well as one baby carrier or a child car seat or buggy per child (transport in the cargo hold possible) and wheelchairs/orthopedic aids (e.g. walking frame).

    Due to the limited space available in the cabin, larger or heavier pieces of luggage must be checked in at the airport counter and will be carried in the hold. This is not only for your own safety and the safety of your fellow passengers, but also for your comfort.

    Please ensure that medication and valuable items such as laptops, mobile phones, PDAs, documents, ID and jewellery are removed from any bag which is to be carried in the hold.

    Note:

    All regulations apply to Eurowings flights with an EW or 4U flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW or 4U flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Read more about Are there any restrictions on the amount, size and weight of hand luggage?
  • In addition to all other hand luggage regulations, the following regulations regarding carrying liquids on aeroplanes apply for all departures within the EU and in several other countries, including Switzerland, Russia, Iceland, Croatia, Israel, Egypt, Morocco, Tunisia and Norway:

    • All liquids (such as cosmetics and toiletries, gels, pastes, creams, lotions, mixtures of liquids and solids, perfumes, pressurised containers, cans or water bottles) and wax and gel-like products may only be carried on board in containers holding up to 100 ml or 100 g.
    • These liquids and products must be packed in a transparent, resealable and fully closed plastic bag (max. capacity 1 l). No such plastic bags are available at our check-in area so travellers must ensure they obtain one in advance, for example a freezer bag from the supermarket.
    • Prescribed medication and baby food may also be carried in hand luggage if the traveller can prove that they will be required during the flight.

    Our recommendation:

    Store all liquids and gels that you will not require during your flight in your checked luggage to ensure a quicker boarding process.

    Liquids from Travel Value or duty-free shops

    All liquids, gels, drinks etc. purchased from Travel Value or duty-free shops after the security checks may of course be carried on board.

    Note:

    Products and bags that do not comply with requirements or are not closed with a rubber band or similar must be handed over to security. Eurowings accepts no liability for any belongings brought along by passengers which must be handed over to security.

    Download information in PDF format.

    Further information can be found on the website of the Federal Ministry of the Interior.

    Read more about What regulations apply for carrying liquids in hand luggage?
  • If your Eurowings journey involves taking a connecting flight in Berlin or Hanover, you will have to go through security again.

    If you are taking a connecting flight in Cologne or Stuttgart, you will only have to go through security again if you are arriving from a non-Schengen* state and/or a non-EU member state. The security checkpoint is located inside the gate areas in Cologne and Stuttgart.

    Always follow the current regulations on hand luggage.

    Footnote list

    * For a list of Schengen states go to the website of the Federal Foreign Office.

    Read more about Do I have to go through security again before taking a connecting flight?
  • Only booster seats can be taken into the cabin.

    More information about pushchairs and other items of luggage can be found in the following FAQ:
    What are the luggage regulations for infants/children?

    Note:

    All regulations apply to Eurowings flights with an EW or 4U flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW or 4U flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Read more about Can I carry a pushchair on board the plane with me?
  • If you forget or lose a personal item on the plane, our employees at the luggage-tracing office at the relevant airport will be happy to assist you.

    For more information, contact the relevant airport by telephone:

    • Adana Airport: +90 212 4633636
    • Amsterdam Airport: +31(0)683693759
    • Ankara Airport: +90 312 398 2243
    • Antalya Airport: +90 242 3303 470
    • Athens Airport: +30 210 35 30 153
    • Bangkok Airport: +66 2 134 2214
    • Barcelona Airport: +34 932 983 310
    • Bari (Apulia) Airport: +39 080 5800 224
    • Basel Airport:  +41 43 815 08 05                                                          
    • Belgrade Airport: +381 11 22 86 412
    • Bergen Airport: +47 815 59955
    • Berlin Tegel Airport: +49 30 311618234
    • Bilbao Airport: +34 94 4869801
    • Birmingham Airport: +44 121 767 7771 
    • Bodrum Airport: +90 212 463 36 36 EXT 26080
    • Bologna Airport: +39 051-6479 6470 
    • Boston Airport: +1 781 817 9446
    • Bremen Airport: +49 421 5595 848
    • Bridgetown Airport: +1 246 428 1661 EXT 3425   
    • Brindisi Airport: +39 0831 4117 447
    • Brussels Airport: +32 2 788 33 44
    • Budapest Airport: +361 296 8395
    • Cagliari (Sardinia) Airport: +39 0702 12076
    • Cancun Airport: +52 998 886 0058
    • Casablanca Airport: +212 625 57 20 05
    • Catania (Sicily) Airport: +39 095 7239 630
    • Chania Airport: +30 282 1065 886                      
    • Cologne/Bonn Airport: +49 2203 40 32 09
    • Corfu Airport: +30 26610 28722
    • Corsica (Bastia): +33 4955 45411
    • Corsica (Calvi): +33 4956 58800
    • Crete (Heraklion) Airport: +30 2810 397384
    • Djerba Airport: +216 75653530 EXT 287
    • Dortmund Airport: +49 231 92 13 635 or +49 231 92 13 211
    • Dresden Airport: +49 351 881 4050
    • Dubai Airport: +971 6005 70006
    • Dublin Airport: +353 1 812 5714 or +353 1 812 5715
    • Dubrovnik Airport: +385 2077 3328
    • Dusseldorf Airport: dusllfp@ahs-de.com
    • Edinburgh Airport: +44 131 348 4130
    • Edremit Airport: +90 266 376 1404
    • Enfidha Airport: +216 73 103 010 6255
    • Faro Airport: +351 289 88 9407
    • Frankfurt Airport: +49 69 690 20439
    • Friedrichshafen Airport: +49 7541 284 386
    • Fuerteventura Airport: +34 928 860 867 / 688
    • Geneva Airport: +41 22 799 33 36
    • Gran Canaria/Las Palmas Airport: +34 928579260 / 62
    • Hamburg Airport: +49 40 5075 1563
    • Hanover Airport: +49 511 977 2526
    • Havana Airport: +53 7649 7160
    • Helsinki Airport: +358 29 193 0505
    • Hurghada Airport: +20 653 445 543
    • Ibiza Airport: +34 971-809 338
    • Istanbul Sabiha Gökcen Airport: +90 216 463 3636
    • Izmir Airport: +90 232 2740047
    • Jerez de la Frontera Airport: +34 956 150 157 
    • Jersey Airport: +44 1534 744153
    • Kalamata Airport: +30 26820 47506              
    • Karlsruhe/Baden Baden Airport: +49 7229 66 2385
    • Karpathos Airport: +30 22450 91160
    • Katowice Airport: +48 32 380 10 64            
    • Kavala Airport: +30 25910 53466
    • Kayseri Airport: +30 352 337 3353
    • Klagenfurt Airport: +43 5 1766 38247
    • Kos Airport: +30 224 205 1567
    • Krakow Airport: +48 12 285 51 21
    • Kutahya Airport: +90 274 327 30 01
    • Lamezia Terme Airport: +39 0968 419547
    • Lanzarote Airport: +34 928 846102
    • Larnaca Airport: +357 24 00 85 35
    • La Romana Airport: +1 809 813 9080
    • Las Vegas Airport: +1 702 261 4597
    • Leipzig/Halle Airport: +49 341 224 1613
    • Linz Airport: +43 517 66 35247
    • Lisbon Airport: +351 2184 45182
    • London-Heathrow Airport: +44 208 745 4980 1 / +44 844 824 3115 2 / +44 203 761 1800 3
    • London Stansted Airport: +44 870 850 0038
    • Lyon Airport: +33 472 22 75 75
    • Madrid Airport: +34 91 3243678
    • Malaga Airport: +34 952 04 83 78                         
    • Manchester Airport: +44 871 288 7354
    • Marrakech Airport: +212 620 572 069
    • Marsa Alam Airport: +20 122 2446812
    • Marseille Airport: +33 825 100 221
    • Memmingen Airport: +49 8331 984 200-256
    • Menorca Airport: +34 971 369015
    • Miami Airport: +1 305 871 8325
    • Milan Malpensa Airport: +39 02 74866176
    • Montego Bay Airport: +1 8769 525530-3
    • Munich Airport: +49 89 975 723 82
    • Münster Osnabrück Airport: +49 2571 94 1610
    • Mykonos Airport: +30 22890 22327
    • Mytilene Airport: +30 22510 62083
    • Nador Airport: +212 6 20 57 20 83 / 54
    • Naples Airport: +39 081 7896 237
    • Nice Airport: +33 4 93 214209 (10:00 am - 7:00 pm)
    • Nuremberg Airport: +49 911 937 1582
    • Olbia Airport: +39 0789 563469
    • Osijek Airport: +385 31514453 / 989823004
    • Oslo Airport: +47 815 11 062
    • Paderborn Airport: +49 2955 77357
    • Palermo Airport: +39 091 7020 660 or +39 091 7020 315
    • Palma de Mallorca Airport: +34 971 787 538 or +34 971 789 571
    • Paphos Airport: +357 26 00 7235 / 26 00 7238
    • Paris Airport: +33 1 84 03 03 04
    • Phuket Airport: +66 76 351 721
    • Pisa (Tuscany) Airport: +39 050 849 400
    • Porto Airport: +351 22 943 2542
    • Poznan Airport: +48 697 015 801
    • Prague Airport: +42 02 20114 483
    • Preveza/Lefkas: +30 26820 47506
    • Pristina Airport: +381 3859 58 175 or -179
    • Puerto Plata Airport: +1 809 586 0188 
    • Pula Airport: +385 5253 0149
    • Punta Cana (Dom. Rep.) Airport: +1 809 959 3014 
    • Reykjavik (Keflavik) Airport: +354 8997 257
    • Rijeka Airport: +385 51 842 132
    • Rhodes Airport: +30 22410 83266
    • Rome Fiumicino Airport: +39 06 6595 25591
    • Rostock-Laage Airport: +49 38454 321390
    • Saarbrücken Airport: +49 6893 83371
    • Salalah Airport: +968 23368268
    • Salzburg Airport: +43 662 8580 259
    • Samos Airport: +30 22730 62895 / 6
    • Samsun Airport: +90 362 844 8293
    • Sarajevo Airport: +387 33 289 405
    • Sharm el-Sheikh Airport: +20 122259300
    • Split Airport: +385 21 203 218 or -555
    • Stockholm Airport: +46 8 797 6080                                          
    • Stuttgart Airport: +49 711 948 2975
    • Sylt Airport: +49 4651 920612
    • Tangier Airport: +212 539 39 96 80
    • Tenerife South Airport: +34 922 759 391
    • Thessaloniki Airport: +30 2310 478932
    • Tirana Airport: + 355 0436 3369 206
    • Tivat Airport: +382 32 670 913
    • Toulouse Airport: +33 825 100 221   
    • Trabzon Airport: +90 462 3280 8536
    • Tunis Airport: +216 7175 5000 337-58 or -59
    • Turin Airport: +39 011 5676 200
    • Umea Airport: +46 101 095 063
    • Varadero Airport: +53 4524 7015 EXT 2952
    • Venice Marco Polo Airport: +39 041 260 9260
    • Verona Airport: +39 04 58095715
    • Vienna Airport: +43 1-7007 29360
    • Weeze Airport: +49 2837 66 6502
    • Wroclaw Airport: +48 71 3581 387 
    • Zadar Airport: +38 523 205 800
    • Zagreb Airport: +385 1 4562 229
    • Zakynthos Airport: +30 26950 37216
    • Zurich Airport: +41 43 815 0294

    If you have any questions about this, please use this contact form.

    Note:

    All regulations apply to Eurowings flights with an EW or 4U flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW or 4U flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Footnote list

    1 In the first 24 hours after loss of luggage

    2 More than 24 hours after loss of luggage, within the UK

    3 More than 24 hours after loss of luggage, outside of the UK

    Read more about What happens if I forget or lose my hand luggage on the plane?

We can only transport children under the age of 12 at the time of travel if they travel with a responsible companion who has reached majority. Children and the accompanying adult must belong to the same booking (with the same booking number). If this is not the case, please contact our call centre no later than 3 days before departure.

In event that the accompanying adult is not a parent or legal guardian, we will need written permission from a parent or a legal guardian. Please use the form provided for this purpose. Without this written permission, we regret that we will have to refuse carriage.
On direct flights within Germany, childen ages 5 through 11 may travel with Eurowings without an accompanying adult (unaccompanied minors). Our child-friendly staff will care for your child and ensure that he or she reaches the destination airport safely.

Infants under the age of 2 are not entitled to a seat. Instead, they are transported on the lap of an adult and secured with a seatbelt (loop belt).

Alternatively, we offer transport in a child safety seat in a separate seat. Bookings may only be made through the call centre or at one of our airport counters. Online booking is excluded.

More information about travelling with children.

 Important: the valid age is that on the date of the last flight in the booking.  

Travelling with infants

We can only transport children under the age of 12 at the time of travel if they travel with a responsible companion who has reached majority. Children and the accompanying adult must belong to the same booking (with the same booking number). If this is not the case, please contact our call centre no later than 3 days before departure.

In event that the accompanying adult is not a parent or legal guardian, we will need written permission from a parent or a legal guardian. Please use the form provided for this purpose. Without this written permission, we regret that we will have to refuse carriage.
On direct flights within Germany, childen ages 5 through 11 may travel with Eurowings without an accompanying adult (unaccompanied minors). Our child-friendly staff will care for your child and ensure that he or she reaches the destination airport safely.

Infants under the age of 2 are not entitled to a seat. Instead, they are transported on the lap of an adult and secured with a seatbelt (loop belt).

Alternatively, we offer transport in a child safety seat in a separate seat. Bookings may only be made through the call centre or at one of our airport counter. Online booking is excluded.

More information about travelling with children.

 Important: the valid age is that on the date of the last flight in the booking.

Carriage of baggage

Description Type of service Short and medium-haul route
(Charges per person and flight segment)
Long-haul route
(Charges per person and flight segment)
Reduced baggage surcharge for a maximum of one item of checked luggage BAG from €8 / £7 / CHF 9 / $9 / CZK 216 / SEK 78 / NOK 72 / PLN 35 / HUF 2,478 (depending on route) from €25 / £22 / CHF 27 / $27 / CZK 676 / SEK 244 / NOK 225 / PLN 108 / HUF 7,745 / AED 110 / THB 1,100
Baggage surcharge for a maximum of one item of checked luggage BAG (BM) €30 / £27 / CHF 33 / $33 / CZK 811 / SEK 293 / NOK 270 / PLN 130 / HUF 9,294 (depending on route) €60 / £54 / CHF 65 / $65 / CZK 1,621 / SEK 586 / NOK 539 / PLN 260 / HUF 18,588 / AED 265 / THB 2,600
Baggage surcharge per additional item of checked luggage BAG 2 - 5 €75 / £67 / CHF 81 / $82 / CZK 2,027 / SEK 733 / NOK 674 / PLN 325 / HUF 23,235 €150 / £134 / CHF163 / $164 / CZK4.054 / SEK1.466 / NOK1.348 / PLN 651 / HUF 46.471 / AED 662 / THB 6.400
Excess luggage surcharge for the first item of luggage of up to 9 kg of excess weight XBA/XMA
€50 / £45 / CHF 54 / $55 / CZK 1,351 / SEK 489 / NOK 449 / PLN 217 / HUF 15,490 €100 / £89 / CHF 108 / $109 / CZK 2,702 / SEK 977 / NOK 899 / PLN 434 / HUF 30,981 / AED 441 / THB 4,300
Excess luggage surcharge for additional items of excess luggage of up to 9 kg of excess weight XBB-XBE/MBXME €50 / £45 / CHF 54 / $55 / CZK 1,351 / SEK 489 / NOK 449 / PLN 217 / HUF 15,490 €100 / £89 / CHF 108 / $109 / CZK 2,702 / SEK 977 / NOK 899 / PLN 434 / HUF 30,981 / AED 441 / THB 4,300
Transport of ski equipment weighing up to max. 30 kg (skis/snowboards – max. 3 pairs/boards per person) incl. accessories such as sticks and ski/snowboarding boots (depending on availability) SKI no charge no charge
Transport of sports weapons per item (incl. ammunition) WEAP €50 / £45 / CHF 54 / $55 / CZK 1,351 / SEK 489 / NOK 449 / PLN 217 / HUF 15,490 not available
Transport of golf equipment per set GOLF €50 / £45 / CHF 54 / $55 / CZK 1,351 / SEK 489 / NOK 449 / PLN 217 / HUF 15,490 €100 / £89 / CHF 108 / $109 / CZK 2,702 / SEK 977 / NOK 899 / PLN 434 / HUF 30,981 / AED 441 / THB 4,300
Transport of bicycle (packed securely for transport) per bike
Packing material is not provided by us (depending on availability)
BIKE €50 / £45 / CHF 54 / $55 / CZK 1,351 / SEK 489 / NOK 449 / PLN 217 / HUF 15,490 €100 / £89 / CHF 108 / $109 / CZK 2,702 / SEK 977 / NOK 899 / PLN 434 / HUF 30,981 / AED 441 / THB 4,300
Transport of the following specialised equipment: bodyboard, surfboard, sailboard/hang-glider, diving equipment (depending on availability) SPEQ €50 / £45 / CHF 54 / $55 / CZK 1,351 / SEK 489 / NOK 449 / PLN 217 / HUF 15,490 €100 / £89 / CHF 108 / $109 / CZK 2,702 / SEK 977 / NOK 899 / PLN 434 / HUF 30,981 / AED 441 / THB 4,300

Please note:

If your booking consists of an etix® ticket number and/or a Eurowings flight booked via one of our partner airlines or at a travel agency, luggage rules may vary. Please contact the relevant airline or travel agency for more information.

Service for disabled passengers

Description Type of service Short and medium-haul route
(Charges per person and flight segment)
Long-haul route
(Charges per person and flight segment)
Boarding and disembarking assistance for visually impaired passengers BLND no charge no charge
Boarding and disembarking assistance for deaf passengers and sign language users DEAF no charge no charge
Assistance for passengers with impaired mobility on airport apron WCHR no charge no charge
Assistance for passengers with impaired mobility on aircraft steps WCHS no charge no charge
Carrying passengers with impaired mobility to seat on aircraft WCHC no charge no charge
Transport of manually operated wheelchair WCMP no charge no charge
Transport of a motorised wheelchair operating on dry batteries WCBD no charge no charge
Transport of a assistance dog Assistance dog no charge no charge

Specific services

Description Type of service Short and medium-haul route
(Charges per person and flight segment)
Long-haul route
(Charges per person and flight segment)
Service surcharge levied on a booking or booking change (flight date) in line with Article 5.2.3 of the GCC, as booked via the call centre, at our airport sales desk or through a commercial agent ADD €20 / £18 / CHF 22 / $22 / CZK 540 / SEK 195 / NOK 180 / PLN 87 / HUF 6,196 (per booking, not per person and per journey) €20 / £18 / CHF 22 / $22 / CZK 540 / SEK 195 / NOK 180 / PLN 87 / HUF 6,196 / AED 88 / THB 900 plus difference in current flight price
Call centre service fee when subsequently booking additional services that can be booked online (e.g. additional luggage) RAD €10 / £9 / CHF 11 / $11 / CZK 270 / SEK 98 / NOK 90 / PLN 43 / HUF 3,098 (per booking, not per person and per journey) €10 / £9 / CHF 11 / $11 / CZK 270 / SEK 98 / NOK 90 / PLN 43 / HUF 3,098 / AED 44 / THB 500 (per booking, not per person and per journey)
Charge for a change to the flight date up to 30 minutes before departure before web check-in closes RBK €70 / £62 / CHF 76 / $76 / CZK 1,892 / SEK 684 / NOK 629 / PLN 304 / HUF 21,686 plus difference in current flight price €90 / £80 / CHF 98 / $98 / CZK 2,432 / SEK 880 / NOK 809 / PLN 390 / HUF 27,882 / AED 397 / THB 3,800 plus difference in current flight price
Change of name per person and per booking NC1 €70 / £62 / CHF 76 / $76 / CZK 1,892 / SEK 684 / NOK 629 / PLN 304 / HUF 21,686 plus difference in current flight price €120 / £107 / CHF 130 / $131 / CZK 3,243 / SEK 1,173 / NOK 1,079 / PLN 521 / HUF 37,177 / AED 529 / THB 5,100 plus difference in current flight price
Transport of pets up to 8 kg in an appropriate container (Containers for transporting pets are not provided by us) PETC €55 / £49 / CHF 60 / $60 / CZK 1,486 / SEK 538 / NOK 494 / PLN 239 / HUF 17,039 (no additional charge for assistance dogs) not available (assistance dogs available, no charge)
Surcharge per payment by credit card, PayPal or RatePAY TAF 2% of the total booking fare (for domestic German flights plus VAT) 2% of the total booking fare
Surcharge per payment by credit card, PayPal or RatePAY (e.g. in the case of adding luggage or purchasing flight vouchers) TAFR 2% of the payment amount (for domestic German flights plus VAT) 2% of the payment amount
Surcharge for payments by credit card for group bookings per person and leg TAFG 2% of the payment amount (for domestic German flights plus VAT) 2% of the payment amount
Fee per RatePAY-Invoice or PayPal RPF 2% of the payment amount (for domestic German flights plus VAT) 2% of the payment amount
Service charge per leg for children up to 2 years of age INF €19 / £17 / CHF 21 / $21 / CZK 513 / SEK 186 / NOK 171 / PLN 82 / HUF 5,886 €75 / £67 / CHF 81 / $82 / CZK 2,027 / SEK 733 / NOK 674 / PLN 325 / HUF 23,235 / AED 331 / THB 3,200
Supervision of children between 5 and 11 travelling alone (unaccompanied minor service in accordance with Article 21) only within Germany and on flights from Germany to Zurich and Vienna  UM €50 / £45 / CHF 54 / $55 / CZK 1,351 / SEK 489 / NOK 449 / PLN 217 / HUF 15,490 not available
Transport of pushchairs on airport apron, on aircraft steps, in the airport Pushchairs no charge no charge
Seat reservation – standard (Middle seat) SEF from €5 / £4 / CHF 5 / $5 / CZK 135 / SEK 49 / NOK 45 / PLN 22 / HUF 1,549 from €8 / £7 / CHF 9 / $9 / CZK 216 / SEK 78 / NOK 72 / PLN 35 / HUF 2,478 / AED 35 / THB 400
Seat reservation – standard (Middle seat) for subsequent bookings at the airport desk SEF €10 / £9 / CHF 11 / $11 / CZK 270 / SEK 98 / NOK 90 / PLN 43 / HUF 3,098 €15 / £13 / CHF 16 / $16 / CZK 405 / SEK 147 / NOK 135 / PLN 65 / HUF 4,647 / AED 66 / THB 700
Seat reservation – standard (Aisle or window) SEF from €10 / £9 / CHF 11 / $11 / CZK 270 / SEK 98 / NOK 90 / PLN 43 / HUF 3,098 from €18 / £16 / CHF 20 / $20 / CZK 486 / SEK 176 / NOK 162 / PLN 78 / HUF 5,576 / AED 79 / THB 800
Seat reservation – standard (Aisle or window) for subsequent bookings at the airport desk SEF €20 / £18 / CHF 22 / $22 / CZK 540 / SEK 195 / NOK 180 / PLN 87 / HUF 6,196 €30 / £27 / CHF 33 / $33 / CZK 8111 / SEK 293 / NOK 270 / PLN 130 / HUF 9,294 / AED 132 / THB 1,300
Seat reservation with more legroom (in BASIC fare, including snack & drink) SEF from €17 / £15 / CHF 18 / $19 / CZK 459 / SEK 166 / NOK 153 / PLN 74 / HUF 5,267 (depending on route) from €85 / £76 / CHF 92 / $93 / CZK 2,297 / SEK 831 / NOK 764 / PLN 369 / HUF 26,333 / AED 375 / THB 3,600
Seat reservation with more legroom (in BASIC fare, including snack & drink) for subsequent bookings at the airport desk SEF €35 / £31 / CHF 38 / $38 / CZK 946 / SEK 342 / NOK 315 / PLN 152 / HUF 10,843 €90 / £80 / CHF 98 / $98 / CZK 2,432 / SEK 880 / NOK 809 / PLN 390 / HUF 27,882 / AED 397 / THB 3,800
Seat reservation with more legroom (in SMART fare, including snack & drink) SEF from €3 / £3 / CHF 3 / $3 / CZK 81 / SEK 29 / NOK 27 / PLN 13 / HUF 929 (depending on route) from €40 / £36 / CHF 43 / $44 / CZK 1,081 / SEK 391 / NOK 360 / PLN 174 / HUF 12,392 / AED 176 / THB 1,700
Seat reservation with more legroom (in SMART fare, including snack & drink) for subsequent bookings at the airport desk SEF €15 / £13 / CHF 16 / $16 / CZK 405 / SEK 147 / NOK 135 / PLN 65 / HUF 4,647 €50 / £45 / CHF 54 / $55 / CZK 1,351 / SEK 489 / NOK 449 / PLN 217 / HUF 15,490 / AED 221 / THB 2,200
Extra seat: empty middle seat (valid for the transport of musical instruments larger than a guitar)   Extra ticket (same price as existing ticket if booked by midnight on the same day; otherwise the flight fare on the day the private seat is booked) Extra ticket (same price as existing ticket if booked by midnight on the same day; otherwise the flight fare on the day the private seat is booked)

Other charges

Description Type of service Short and medium-haul route
(Charges per person and flight segment)
Long-haul route
(Charges per person and flight segment)
Save Your Price SYP €2 / £2 / CHF 2 / $2 / CZK 54 / SEK 20 / NOK 18 / PLN 9 / HUF 620 €10 / £9 / CHF 11 / $11 / CZK 270 / SEK 98 / NOK 90 / PLN 43 / HUF 3,098 / AED 44 / THB 500
Flat-rate compensation per returned direct debit CBF €7,65 / £7 / CHF 8 / $8 / CZK 207 / SEK 75 / NOK 69 / PLN 33 / HUF 2,370 €7,65 / £7 / CHF 8 / $8 / CZK 207 / SEK 75 / NOK 69 / PLN 33 / HUF 2,370 / AED 34 / THB 400
Charge-incurring booking change and cancellation in fares with the Flex option in line with Article 19.4.3 CXL/RBK
flex

€75 / £67 / CHF 81 / 82$ / CZK 2,027 / SEK 733 / NOK 674 / PLN 325 / HUF 23,235

€90 / £80 / CHF 98 / $98 / CZK 2,432 / SEK 880 / NOK 809 / PLN 390 / HUF 27,882 / AED 397 / THB 3,800

Errors and omissions excepted.

For further information please consult our General Conditions of Carriage.

Services

BASIC

Our budget fare

SMART

Our standard fare

BEST

Our Premium fare

Collect miles - Boomerang Club or Miles & More

Included

Included

Included

Increased mileage credit,
including HON Circle miles

Snack & drink

From €6

Included

Included

À la carte catering

1 bag up to 23 kg

€9 - 15 
(depending on the route
if booked online

Included

Included

2nd bag up to 23 kg

€75
if booked online

€75
if booked online

Included

Preferred seating 
(Middle Seat)

€8

Included

Included

Throughout the 
Airbus fleet in rows 1-3

Preferred seating
(Aisle or window)

€12

Included

Included

Throughout the 
Airbus fleet in rows 1-3

Seat with more legroom
Snack & drink included

€19 - 21
(depending on the route
 where available

€4 - 6
(depending on the route
 where available

Included

Throughout the 
Airbus fleet

Adjacent seat free

Cannot be added

Cannot be added

Included

Lounge access

Cannot be added

Lounge access at select airports for HON, SEN and FTL

Lounge access at select airports

Reserved
hand luggage compartment

Cannot be added

Cannot be added

Included

Priority check-in

Cannot be added

Cannot be added

Included

Access to security fast lane

Cannot be added

Cannot be added

Included

At select airports

Booking changes

Surcharge

Free with Flex option *

Free with Flex option *

Cancellation

Cannot be added

Free with Flex option *

Free with Flex option *

Extras
Special luggage and sport equipment

Surcharge**
(price depends on service)

Surcharge**
(price depends on service)

Surcharge**
(price depends on service)

Key

  • Included
  • Cannot be added
Services

BASIC

Our budget fare

SMART

Our standard fare

BEST

Our Premium fare

Collect miles - Boomerang Club or Miles & More

Included

Included

Included

Mileage credit, including HON Circle miles

SMART-Meals

Cannot be added

Included

One warm and one cold meal incl.

Cannot be added

À la carte catering

Sky-Meals
(Six meals to chose from)

Sky-Meal from €7,90

Can be added to SMART-Meals

Cannot be added

À la carte catering

À la carte catering

Cannot be added

Cannot be added

Included

1 bag up to 23 kg

€30
if booked online

Included

Included

2nd bag up to 23 kg

€150 
 if booked online

€150 
 if booked online

Included

Preferred seating
(Middle seat)

€10

Included

Included

Throughout the 
Airbus fleet in rows 1-3

Preferred seating
(Aisle or window)

€20

Included

Included

Throughout the 
Airbus fleet in rows 1-3

Seat with more legroom

€90
where available

€50
where available

Included

Premium seating in the exclusive area

Cannot be added

Cannot be added

Included

More legroom and a comfortably adjustable backrest included

Cannot be added

Cannot be added

Included

Lounge access

Cannot be added

Lounge access at select
airports for HON, SEN and FTL

Lounge access at select airports

Reserved
hand luggage compartment

Cannot be added

Cannot be added

Included

Priority check-in
and boarding

Cannot be added

Cannot be added

Included

Access to security fast lane

Cannot be added

Cannot be added

Included

At select airports

Booking changes

Surcharge

Free with Flex option*

Free with Flex option*

Cancellation

Cannot be added

Free with Flex option*

Free with Flex option*

Extras
Special luggage and sport equipment

Surcharge**
(price depends on service)

Surcharge**
(price depends on service)

Surcharge**
(price depends on service)

In-flight entertainment
Wings Entertain

€9,90 
(payment on board)

€9,90 
(payment on board)

Included

WiFi on board 
Wings Connect

Surcharge 
(price depends on service,
payment on board)

Surcharge 
(price depends on service,
payment on board)

Surcharge 
(price depends on service,
payment on board)

Key

  • Included
  • Cannot be added

Footnote list

* Can be added for a surcharge; free booking changes and cancellation possible until the end of the departure date

** Where available

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etix® is an electronic ticket that replaces paper tickets. It has a 13-digit number in addition to your booking code. You receive this etix® ticket number under certain circumstances, for example if you book through the Lufthansa website or a travel agent. It is saved for you in the etix® database. When you present your etix® ticket number and a photo ID, you will receive your boarding pass.

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When flying from, to or over certain countries* airlines are required by law to collect certain data through the Advance Passenger Information System (APIS) and to forward it to the authorities of those countries prior to the flight.

The following information is required:

  • Title
  • First name and surname
  • Date and country of birth
  • Gender
  • Nationality
  • Passport information

Additional APIS information is required for entry into the USA:

  • Country of residency
  • Destination airport
  • Complete address of your destination (street, city, postal code, state/province, country) 

Passengers who book online can enter this information immediately after completing their booking. Any missing information can be added later by going to 'My Eurowings'.

To avoid unnecessary delays at the check-in counter, we recommend that you submit the APIS information as early as possible using our online form.

Please note that you may not be permitted to travel if the information is not complete.

Footnote list

* United Kingdom, United States of America, Mauritius, Dominican Republic, Thailand, Cuba

Partner Airlines

Airline Airline code Website Baggage policy
Lufthansa LH www.lufthansa.com click here
Germanwings 4U www.eurowings.com click here
SWISS LX www.swiss.com click here
Austrian Airlines OS www.austrian.com click here
Brussels Airlines SN www.brusselsairlines.com click here
Condor DE www.condor.com click here
United Airlines UA www.united.com click here
Air Canada AC www.aircanada.com click here
All Nippon Airways NH www.anaskyweb.com click here

Web check-in is currently only available on our long-haul flights to Mauritius. 
You can check in online 72 hours before departure here. Web check-in closes 90 minutes before departure.

Web check-in is currently unavailable on our long-haul flights to Bangkok, Miami, Orlando, Las Vegas, Seattle, Cancun, Havanna, Varadero, Punta Cana, Puerto Plata, Jamaica, Namibia.
Please use our check-in counter at the airport. The check-in counters open three hours before departure and close 60 minutes before scheduled departure time.

Web check-in is currently only available on our long-haul flights to Mauritius. You can check in online 72 hours before departure here. Web check-in usually closes 90 minutes before departure. Here you can check the exact times for the web and mobile check-in at your departure airport.

Web check-in is currently unavailable on our long-haul flights to Bangkok, Miami, Orlando, Las Vegas, Seattle, Cancun, Havanna, Varadero, Punta Cana, Puerto Plata, Jamaica, Namibia.
Please use our check-in counter at the airport. The check-in counters open three hours before departure and close 60 minutes before scheduled departure time. 

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The opening and closing times for web and mobile check-in may vary depending on the departure airport. You can review the exact web and mobile check-in times for your departure airport here.

Information about long-haul flights

Web check-in is currently only available for flights to/from Mauritius
Unfortunately web check-in is currently unavailable for flights to/from Mauritius.
Please use our check-in counter at the airport. The check-in counters open three hours before departure and close 60 minutes before scheduled departure time.  

Booking changes, name changes and booking additional services:

You can only make booking and name changes as well as book additional services (e.g. adding luggage) via the website until web and mobile check-in closes at your departure airport.

Review the exact web and mobile check-in times for your departure airport here: