Booking, booking changes, check-in, flight status

The most frequently asked questions

  • You can check the status of your flight via the homepage or the main menu of our mobile services, or you can keep an eye on the flight status via the flight monitor on our homepage. Just enter your flight number or your chosen route.

    If you have a Eurowings account and are registered for our mobile services, you can also track the status of your flight on your own personalised homepage.

    Read more about How do I check the status of my flight on my mobile phone?
  • For security reasons, airlines are obliged to report to foreign authorities the personal information of all passengers using the Advance Passenger Information System (APIS). This regulation generally covers the reporting of information on your identity and travel documents (passport, national ID card).

    Passengers who book online can enter this information immediately after completing their booking. Any missing information can be added later by going to 'My Eurowings'.

    Read more about Why do I need to enter my personal information and travel document information to use the web and mobile check-in features?
  • You can check in with your mobile phone at the earliest 72 hours and at the latest 3 hours before departure. You can check in with your mobile phone for domestic flights at all German departure airports and at many other European departure airports even up to 40 minutes before departure.

    How it works:

    1. Use the mobile services homepage, the "Check-in" item or the "Manage flights" area in the main menu to check in with your mobile phone.
    2. You will need your six-digit booking number and the surname under which the booking was made.
    3. During the check-in process you can choose whether to receive your boarding pass by SMS or email, or whether you would prefer to save your boarding pass in Passbook/Wallet or in the Eurowings app for iPhone or Android.

    If you have a My Eurowings account and are registered to use our mobile services, under "Check-in" you will find an overview of flights for which you are now able to check in. If you are a registered customer, we will also remind you on your personalised homepage 72 hours before departure that your flight is now ready for check-in.

    Note:

    All regulations apply to Eurowings flights with an EW or 4U flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW or 4U flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Read more about How can I check in with my mobile phone?
  • We offer a variety of booking options tailored to your individual needs. Choose from the following:

    Book online

    Book your flight quickly and conveniently from work, home or when you're on the go.

    1. Under "Booking", choose the "Book flights" menu option and select your departure and arrival airports, your preferred flight dates and the number of passengers.
    2. After you have confirmed your entries by clicking on the "Search for flight" button, you all available flights that match your search criteria will be displayed, including prices and fare conditions.
    3. Follow the instructions step by step until you have completed the booking process.
    4. At the end of the booking process you will receive a booking confirmation number or etix® ticket number. You will need this number for check-in and to further manage your flight.
    Note:

    You can pay for online bookings with a credit card, PayPal, a voucher, on account or by direct debit. Direct-debit payments are possible up to  5 days before departure.

    Book on your mobile phone

    Booking doesn't get any more flexible than this: book your flight using the browser on your Internet-enabled mobile phone. If you have a smartphone, it's even easier: download the Eurowings app for iPhone or Android.

    find out more about booking flights on your mobile phone


    Note:

    You can pay for mobile bookings with a credit card, PayPal, a voucher, on account or by direct debit.

    Book by telephone

    We will be happy to give you personal assistance with your booking for a processing fee and will answer any questions you may have, for example regarding excess luggage or travelling with children.

    How to reach us:

    +44 (0) 330 365 1918 (Calls to 03 numbers cost the same as calling 01 and 02 numbers and count towards inclusive allowances on landline and mobile packages. From abroad, calls to 03 numbers are charged at the prevailing international rate.)

    Book at the counter

    Of course, you can also book your flight in person right at the Eurowings counter of the departure location in question for a flat advisory fee.

    Note:

    If you would like to book flights on our partner airlines with us, you can only do this on our website.Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Read more about How do I book a flight?
  • You just need your booking number or your etix® ticket number and a valid ID.

    Please make sure to find out well in advance of your flight about any visas or other entry documents you may require. The relevant consulate will be able to advise you on this matter.

    Note:

    All regulations apply to Eurowings flights with an EW or 4U flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW or 4U flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Read more about What do I need for check-in?
  • Each passenger may check in up to 5 items of luggage, each of which may not weigh more than 32 kg.

    Note:

    If you do not have a booking number but instead have an etix® ticket number, or if you have booked a Eurowings flight with one of our partner airlines or in a travel agency, luggage regulations may vary.
    All regulations apply to Eurowings flights with an EW or 4U flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW or 4U flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include
    Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Read more about Are there restrictions on the number and weight of items of luggage?
  • Yes, seats can be selected for all Eurowings flights. If you check in at one of our counters, you will be assigned a seat, but if you choose web check-in, mobile check-in or self-service check-in, you will be able to reserve a seat at no extra cost.1

      Note:

    All regulations apply to Eurowings flights with an EW or 4U flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW or 4U flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

     

    Footnote list

    1 Does not apply to seats with more legroom.

    Read more about Can I select a seat during check-in?
  • We keep you updated about current sales on our website and in our newsletter!

    Click here to sign up for our newsletter.

    What's more, you can follow us on our social media pages:

    Read more about How do I find out about your flight offers?
  • If you booked your flight online or via our mobile services, you can change your travel dates by mobile phone up to before web check-in closes before departure, as long as the person travelling and the route remain the same.

    How it works:

    You can change your booking via the mobile services home page or by going to "Manage flights". If you have an account and are registered for our mobile services, you can also access the booking change option via your personalised home page.

    If you change your flight date online, your fare must remain the same. If you want to change the fare, you may do so by telephone or at the airport counter up to 72 hours before departure.

    Charges

    When you change your booking, you must pay a fixed charge and any fare difference that may apply. We also charge an admin fee when you change your booking over the telephone or in person, unless you have booked your flight with the Flex option.

    Read more about How do I change my booking by mobile phone?
  • Convenience at your fingertips, anytime and anywhere: the mobile services from Eurowings allow you to find and book our attractive flights in just a few steps. Whether you use your Internet-enabled mobile phone or the even easier Eurowings app for iPhone or Android, it couldn't be more flexible!

    1. In our mobile view, click on "Book flights" and choose your preferred departure and destination airports. Also enter the travel dates and number of passengers. All available flights will then be displayed, and you can choose between our three fares: BASIC fare, SMART fare and BEST fare.
    2. To complete the booking process, please follow the instructions step by step.

    The process is even faster if you already have an account. Haven't saved your customer details yet? No problem: during the booking process you will be given the option of registering. The next time you book, you can take advantage of the many benefits an account has to offer.

    Read more about Can I also book flights on my mobile phone?
  • Unfortunately it is not possible to check in the evening before your flight. Exception: You may check in free of charge between 6 p.m. and 9 p.m. the evening before for all flights from Düsseldorf from 26 March 2017 (excluding flights to Pristina and Kütahya Zafer).

    Click here for information on how to check in at our airport counters.

    Note:

    All regulations apply to Eurowings flights with an EW or 4U flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW or 4U flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Read more about Can I check my luggage in the evening before my flight?
  • Our counters generally open 2 hours before departure and close 40 minutes before the scheduled departure time. In order to ensure a prompt departure, a later check-in time is unfortunately no longer possible. The right to carriage is forfeited in the event of a late arrival.

    Late night check-in:

    Unfortunately it is not possible to check in the evening before your flight.
    Exception: You may check in free of charge between 6 p.m. and 8 p.m. the evening before for all flights from Düsseldorf (excluding flights to Pristina and Kütahya Zafer)

    Varying counter opening and closing times:

    Airport

    Counter opening times

    Counter closing times

    Algiers 3 hours 30 minutes before departure 1 hour 30 minutes before scheduled departure time
    Casablanca 2 hours 30 minutes before departure 50 minutes before scheduled departure time
    Karlsruhe/Baden-Baden 1 hour 30 minutes before departure 40 minutes before scheduled departure time
    London Heathrow 2 hours before departure 45 minutes before scheduled departure time
    Tel Aviv 2 hours 30 minutes before departure 1 hour before scheduled departure time
    Tunis 2 hours 30 minutes before departure 1 hour before scheduled departure time
    Priština 2 hours before departure 40 minutes before scheduled departure time
    Hamburg 2 hours before departure 40 minutes before scheduled departure time
    Amsterdam
    2 hours before departure 40 minutes before scheduled departure time
    Palma de Mallorca 2 hours before departure  45 minutes before scheduled departure time
    Lanzarote 2 h 15 min before departure 45 min before scheduled departure time
    Marrakesh 2 hours 30 minutes before departure 1 hour before scheduled departure time

    Our recommendation:

    Arrive at the counter at least 1 hour 30 minutes before the scheduled departure time to ensure a stress-free flight to your holiday destination or a relaxed start to your business trip.

    We ask for your understanding that we are unable to allow check-in the evening before departure.

    Note:

    All regulations apply to Eurowings flights with an EW or 4U flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW or 4U flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Read more about When can I check in?
  • Passengers who book our BEST fare are entitled to lounge access at selected airports.

    HON Circle members and Senators are entitled to lounge access on Eurowings flights when they book SMART or BEST fares. This includes all Lufthansa lounges and partner lounges in Germany and Europe as well as the lounges at the BEST departure points.

    If you have Frequent Traveller status and you book a SMART fare, you are entitled to use all Lufthansa lounges and Austrian Airlines, Brussels Airlines and SWISS lounges in Germany and Europe.

    Read more about Can I use my Eurowings boarding pass to enter the Lufthansa Senator or Business Lounge?
  • There are various options available for checking in:

    1. Check-in counter at the airport

    A selection list of all our destination airports and corresponding information on check-in counters there can be found on the page "Airports and Terminals".

    2. Self-service check-in

    Passengers can use our convenient self-service check-in option at Cologne/Bonn, Dresden, Dusseldorf, Hamburg, Hanover, Nuremberg, London Heathrow, Stuttgart and Vienna airports.

    Here too, your hand luggage must not weigh more than 8 kg or exceed the maximum dimensions of 55 x 40 x 23 cm.

    If you would like to take larger or heavier luggage with you, you can use our baggage drop-off counter. This is much faster than the check-in counter, as this counter is only available to those dropping off luggage.

    3. Web check-in

    On the "web check-in" page you can check in comfortably from your office or from home. This option has the clear advantage of saving time and stress, as you can check all travellers in at the same time. All you need is your six-digit booking code or your etix® ticket number and a printer.

    Go to web check-in

    4. Mobile check-in

    The Eurowings mobile services allow you to check in whilst on the move using just your mobile phone with an internet connection. You can check in via your browser or, even more conveniently, via the Eurowings app for iPhone or Android. This method simply requires your six-digit booking code and the surname under which the booking was made. During the check-in process you can choose whether to receive your boarding pass via SMS or email, or whether you would prefer to save your boarding pass in Passbook/Wallet or in the Eurowings app.

    Mobile check-in: Find out more

    Note:

    All regulations apply to Eurowings flights with an EW or 4U flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW or 4U flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Read more about How does check-in work?
  • Quick and convenient: with web check-in you can check in from 72 hours before departure from your office, home, or anywhere, print out your boarding pass and reserve a seat.

    Advantages at a glance:

    • Check-in is available 72 hours before departure
    • No long waiting times
    • You can reserve your own seat and print out your boarding pass
    Read more about What are the advantages of web check-in?
    1. Enter your six-digit booking number or your etix® ticket number on the "Web check-in" page, and then enter your surname or the surname of one of the passengers on your booking.
    2. You can now check in all passengers in your booking at the same time, including infants.
    3. You can now also reserve a seat.
    4. To finish, simply print out your boarding pass.

    You can use the web check-in function at the earliest 72 hours and at the latest 3 hours before departure, and at German departure airports up to 40 minutes before departure (exception: Karlsruhe, Baden-Baden and Heringsdorf on the island of Usedom). At London Heathrow, due to the size of this international airport, web check-in is only available up to 45 minutes prior to departure. In Palma de Mallorca web check-in is only available up to 45 minutes prior to departure. In Amsterdam web check-in is only available up to 40 minutes prior to departure.

    Luggage

    As you already have a boarding pass, if you are only travelling with hand luggage you may go straight to the gate. If you have special luggage, excess baggage or luggage you wish to check in, please use the check-in counter. At the airports Berlin, Hanover, Cologne/Bonn, Munich and Stuttgart you can also use the baggage drop-off counter that we have set up exclusively for checking in luggage.

    Other additional services

    As soon as the web check-in process is complete, it is no longer possible to book other additional services online. However, you will be able to register additional luggage to be checked in for an extra charge at the airport counter.

    Note:

    Please note that it is only possible to check in for Eurowings flights at eurowings.com. For flights operated by our partner airlines, please use the online check-in function for the relevant airline. The online check-in terms of the relevant airline apply. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Read more about How does web check-in work?
  • Flights starting at a German departure airport with connections in Cologne, Stuttgart, Hanover or Berlin

    If you take off from a Eurowings departure airport in Germany (except for Friedrichshafen and Rostock-Laage) and change to a connecting flight in Cologne, Stuttgart, Hanover or Berlin, you will get your boarding pass for the entire Eurowings journey at the departure airport.

    All other flights with connections in …

    … Cologne or Stuttgart

    For all other Eurowings flights with connections in Cologne or Stuttgart, you will get your boarding pass for the connecting flight at the Eurowings transfer counter in the gate area of the airport where you change planes. Please follow signs.

    … Hanover

    If you change planes in Hanover, you will receive your boarding pass for the connecting flight at Eurowings transfer counter B213 in the departure hall of the airport where you change planes.

    … Berlin

    If you change planes in Berlin, you will receive your boarding pass for the connecting flight at the Eurowings transfer counter in the departure hall of the airport where you change planes.

    Important:

    All regulations apply to Eurowings flights with an EW or 4U flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW or 4U flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Read more about When and where do I get my boarding pass for a connecting flight?
  • etix® electronic tickets replace paper tickets and consist of a 13-digit number in addition to the booking code. A booking code is issued with every etix® ticket number.
    For example, if you book your flight on lufthansa.com or through a travel agent, you will receive an etix® ticket number that is also saved in the etix® database. When you present your number and a photo ID at the airport counter, you will receive your boarding pass.

    Read more about What is an etix® ticket number?
  • No. Depending on the type of booking, you will receive a booking confirmation number or etix® ticket number instead of a ticket from us. When you present this at the counter or enter this number during web or mobile check-in or at the self-service check-in kiosk, you will receive your boarding pass.

    Important:

    When you book flights with our partner airlines, you will receive booking confirmations by email only. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Read more about Will I receive a ticket when I book a flight?

We can only transport children under the age of 12 at the time of travel if they travel with a responsible companion who has reached majority. Children and the accompanying adult must belong to the same booking (with the same booking number). If this is not the case, please contact our call centre no later than 3 days before departure.

In event that the accompanying adult is not a parent or legal guardian, we will need written permission from a parent or a legal guardian. Please use the form provided for this purpose. Without this written permission, we regret that we will have to refuse carriage.
On direct flights within Germany, childen ages 5 through 11 may travel with Eurowings without an accompanying adult (unaccompanied minors). Our child-friendly staff will care for your child and ensure that he or she reaches the destination airport safely.

Infants under the age of 2 are not entitled to a seat. Instead, they are transported on the lap of an adult and secured with a seatbelt (loop belt).

Alternatively, we offer transport in a child safety seat in a separate seat. Bookings may only be made through the call centre or at one of our airport counters. Online booking is excluded.

More information about travelling with children.

 Important: the valid age is that on the date of the last flight in the booking.  

Travelling with infants

We can only transport children under the age of 12 at the time of travel if they travel with a responsible companion who has reached majority. Children and the accompanying adult must belong to the same booking (with the same booking number). If this is not the case, please contact our call centre no later than 3 days before departure.

In event that the accompanying adult is not a parent or legal guardian, we will need written permission from a parent or a legal guardian. Please use the form provided for this purpose. Without this written permission, we regret that we will have to refuse carriage.
On direct flights within Germany, childen ages 5 through 11 may travel with Eurowings without an accompanying adult (unaccompanied minors). Our child-friendly staff will care for your child and ensure that he or she reaches the destination airport safely.

Infants under the age of 2 are not entitled to a seat. Instead, they are transported on the lap of an adult and secured with a seatbelt (loop belt).

Alternatively, we offer transport in a child safety seat in a separate seat. Bookings may only be made through the call centre or at one of our airport counter. Online booking is excluded.

More information about travelling with children.

 Important: the valid age is that on the date of the last flight in the booking.

Carriage of baggage

Description Type of service Short and medium-haul route
(Charges per person and flight segment)
Long-haul route
(Charges per person and flight segment)
Reduced baggage surcharge for a maximum of one item of checked luggage BAG from €8 / £7 / CHF 9 / $9 / CZK 216 / SEK 78 / NOK 72 / PLN 35 / HUF 2,478 (depending on route) from €25 / £22 / CHF 27 / $27 / CZK 676 / SEK 244 / NOK 225 / PLN 108 / HUF 7,745 / AED 110 / THB 1,100
Baggage surcharge for a maximum of one item of checked luggage BAG (BM) €30 / £27 / CHF 33 / $33 / CZK 811 / SEK 293 / NOK 270 / PLN 130 / HUF 9,294 (depending on route) €60 / £54 / CHF 65 / $65 / CZK 1,621 / SEK 586 / NOK 539 / PLN 260 / HUF 18,588 / AED 265 / THB 2,600
Baggage surcharge per additional item of checked luggage BAG 2 - 5 €75 / £67 / CHF 81 / $82 / CZK 2,027 / SEK 733 / NOK 674 / PLN 325 / HUF 23,235 €150 / £134 / CHF163 / $164 / CZK4.054 / SEK1.466 / NOK1.348 / PLN 651 / HUF 46.471 / AED 662 / THB 6.400
Excess luggage surcharge for the first item of luggage of up to 9 kg of excess weight XBA/XMA
€50 / £45 / CHF 54 / $55 / CZK 1,351 / SEK 489 / NOK 449 / PLN 217 / HUF 15,490 €100 / £89 / CHF 108 / $109 / CZK 2,702 / SEK 977 / NOK 899 / PLN 434 / HUF 30,981 / AED 441 / THB 4,300
Excess luggage surcharge for additional items of excess luggage of up to 9 kg of excess weight XBB-XBE/MBXME €50 / £45 / CHF 54 / $55 / CZK 1,351 / SEK 489 / NOK 449 / PLN 217 / HUF 15,490 €100 / £89 / CHF 108 / $109 / CZK 2,702 / SEK 977 / NOK 899 / PLN 434 / HUF 30,981 / AED 441 / THB 4,300
Transport of ski equipment weighing up to max. 30 kg (skis/snowboards – max. 3 pairs/boards per person) incl. accessories such as sticks and ski/snowboarding boots (depending on availability) SKI no charge no charge
Transport of sports weapons per item (incl. ammunition) WEAP €50 / £45 / CHF 54 / $55 / CZK 1,351 / SEK 489 / NOK 449 / PLN 217 / HUF 15,490 not available
Transport of golf equipment per set GOLF €50 / £45 / CHF 54 / $55 / CZK 1,351 / SEK 489 / NOK 449 / PLN 217 / HUF 15,490 €100 / £89 / CHF 108 / $109 / CZK 2,702 / SEK 977 / NOK 899 / PLN 434 / HUF 30,981 / AED 441 / THB 4,300
Transport of bicycle (packed securely for transport) per bike
Packing material is not provided by us (depending on availability)
BIKE €50 / £45 / CHF 54 / $55 / CZK 1,351 / SEK 489 / NOK 449 / PLN 217 / HUF 15,490 €100 / £89 / CHF 108 / $109 / CZK 2,702 / SEK 977 / NOK 899 / PLN 434 / HUF 30,981 / AED 441 / THB 4,300
Transport of the following specialised equipment: bodyboard, surfboard, sailboard/hang-glider, diving equipment (depending on availability) SPEQ €50 / £45 / CHF 54 / $55 / CZK 1,351 / SEK 489 / NOK 449 / PLN 217 / HUF 15,490 €100 / £89 / CHF 108 / $109 / CZK 2,702 / SEK 977 / NOK 899 / PLN 434 / HUF 30,981 / AED 441 / THB 4,300

Please note:

If your booking consists of an etix® ticket number and/or a Eurowings flight booked via one of our partner airlines or at a travel agency, luggage rules may vary. Please contact the relevant airline or travel agency for more information.

Service for disabled passengers

Description Type of service Short and medium-haul route
(Charges per person and flight segment)
Long-haul route
(Charges per person and flight segment)
Boarding and disembarking assistance for visually impaired passengers BLND no charge no charge
Boarding and disembarking assistance for deaf passengers and sign language users DEAF no charge no charge
Assistance for passengers with impaired mobility on airport apron WCHR no charge no charge
Assistance for passengers with impaired mobility on aircraft steps WCHS no charge no charge
Carrying passengers with impaired mobility to seat on aircraft WCHC no charge no charge
Transport of manually operated wheelchair WCMP no charge no charge
Transport of a motorised wheelchair operating on dry batteries WCBD no charge no charge
Transport of a assistance dog Assistance dog no charge no charge

Specific services

Description Type of service Short and medium-haul route
(Charges per person and flight segment)
Long-haul route
(Charges per person and flight segment)
Service surcharge levied on a booking or booking change (flight date) in line with Article 5.2.3 of the GCC, as booked via the call centre, at our airport sales desk or through a commercial agent ADD €20 / £18 / CHF 22 / $22 / CZK 540 / SEK 195 / NOK 180 / PLN 87 / HUF 6,196 (per booking, not per person and per journey) €20 / £18 / CHF 22 / $22 / CZK 540 / SEK 195 / NOK 180 / PLN 87 / HUF 6,196 / AED 88 / THB 900 plus difference in current flight price
Call centre service fee when subsequently booking additional services that can be booked online (e.g. additional luggage) RAD €10 / £9 / CHF 11 / $11 / CZK 270 / SEK 98 / NOK 90 / PLN 43 / HUF 3,098 (per booking, not per person and per journey) €10 / £9 / CHF 11 / $11 / CZK 270 / SEK 98 / NOK 90 / PLN 43 / HUF 3,098 / AED 44 / THB 500 (per booking, not per person and per journey)
Charge for a change to the flight date up to 30 minutes before departure before web check-in closes RBK €70 / £62 / CHF 76 / $76 / CZK 1,892 / SEK 684 / NOK 629 / PLN 304 / HUF 21,686 plus difference in current flight price €90 / £80 / CHF 98 / $98 / CZK 2,432 / SEK 880 / NOK 809 / PLN 390 / HUF 27,882 / AED 397 / THB 3,800 plus difference in current flight price
Change of name per person and per booking NC1 €70 / £62 / CHF 76 / $76 / CZK 1,892 / SEK 684 / NOK 629 / PLN 304 / HUF 21,686 plus difference in current flight price €120 / £107 / CHF 130 / $131 / CZK 3,243 / SEK 1,173 / NOK 1,079 / PLN 521 / HUF 37,177 / AED 529 / THB 5,100 plus difference in current flight price
Transport of pets up to 8 kg in an appropriate container (Containers for transporting pets are not provided by us) PETC €55 / £49 / CHF 60 / $60 / CZK 1,486 / SEK 538 / NOK 494 / PLN 239 / HUF 17,039 (no additional charge for assistance dogs) not available (assistance dogs available, no charge)
Surcharge per payment by credit card, PayPal or RatePAY TAF 2% of the total booking fare (for domestic German flights plus VAT) 2% of the total booking fare
Surcharge per payment by credit card, PayPal or RatePAY (e.g. in the case of adding luggage or purchasing flight vouchers) TAFR 2% of the payment amount (for domestic German flights plus VAT) 2% of the payment amount
Surcharge for payments by credit card for group bookings per person and leg TAFG 2% of the payment amount (for domestic German flights plus VAT) 2% of the payment amount
Fee per RatePAY-Invoice or PayPal RPF 2% of the payment amount (for domestic German flights plus VAT) 2% of the payment amount
Service charge per leg for children up to 2 years of age INF €19 / £17 / CHF 21 / $21 / CZK 513 / SEK 186 / NOK 171 / PLN 82 / HUF 5,886 €75 / £67 / CHF 81 / $82 / CZK 2,027 / SEK 733 / NOK 674 / PLN 325 / HUF 23,235 / AED 331 / THB 3,200
Supervision of children between 5 and 11 travelling alone (unaccompanied minor service in accordance with Article 21) only within Germany and on flights from Germany to Zurich and Vienna  UM €50 / £45 / CHF 54 / $55 / CZK 1,351 / SEK 489 / NOK 449 / PLN 217 / HUF 15,490 not available
Transport of pushchairs on airport apron, on aircraft steps, in the airport Pushchairs no charge no charge
Seat reservation – standard (Middle seat) SEF from €5 / £4 / CHF 5 / $5 / CZK 135 / SEK 49 / NOK 45 / PLN 22 / HUF 1,549 from €8 / £7 / CHF 9 / $9 / CZK 216 / SEK 78 / NOK 72 / PLN 35 / HUF 2,478 / AED 35 / THB 400
Seat reservation – standard (Middle seat) for subsequent bookings at the airport desk SEF €10 / £9 / CHF 11 / $11 / CZK 270 / SEK 98 / NOK 90 / PLN 43 / HUF 3,098 €15 / £13 / CHF 16 / $16 / CZK 405 / SEK 147 / NOK 135 / PLN 65 / HUF 4,647 / AED 66 / THB 700
Seat reservation – standard (Aisle or window) SEF from €10 / £9 / CHF 11 / $11 / CZK 270 / SEK 98 / NOK 90 / PLN 43 / HUF 3,098 from €18 / £16 / CHF 20 / $20 / CZK 486 / SEK 176 / NOK 162 / PLN 78 / HUF 5,576 / AED 79 / THB 800
Seat reservation – standard (Aisle or window) for subsequent bookings at the airport desk SEF €20 / £18 / CHF 22 / $22 / CZK 540 / SEK 195 / NOK 180 / PLN 87 / HUF 6,196 €30 / £27 / CHF 33 / $33 / CZK 8111 / SEK 293 / NOK 270 / PLN 130 / HUF 9,294 / AED 132 / THB 1,300
Seat reservation with more legroom (in BASIC fare, including snack & drink) SEF from €17 / £15 / CHF 18 / $19 / CZK 459 / SEK 166 / NOK 153 / PLN 74 / HUF 5,267 (depending on route) from €85 / £76 / CHF 92 / $93 / CZK 2,297 / SEK 831 / NOK 764 / PLN 369 / HUF 26,333 / AED 375 / THB 3,600
Seat reservation with more legroom (in BASIC fare, including snack & drink) for subsequent bookings at the airport desk SEF €35 / £31 / CHF 38 / $38 / CZK 946 / SEK 342 / NOK 315 / PLN 152 / HUF 10,843 €90 / £80 / CHF 98 / $98 / CZK 2,432 / SEK 880 / NOK 809 / PLN 390 / HUF 27,882 / AED 397 / THB 3,800
Seat reservation with more legroom (in SMART fare, including snack & drink) SEF from €3 / £3 / CHF 3 / $3 / CZK 81 / SEK 29 / NOK 27 / PLN 13 / HUF 929 (depending on route) from €40 / £36 / CHF 43 / $44 / CZK 1,081 / SEK 391 / NOK 360 / PLN 174 / HUF 12,392 / AED 176 / THB 1,700
Seat reservation with more legroom (in SMART fare, including snack & drink) for subsequent bookings at the airport desk SEF €15 / £13 / CHF 16 / $16 / CZK 405 / SEK 147 / NOK 135 / PLN 65 / HUF 4,647 €50 / £45 / CHF 54 / $55 / CZK 1,351 / SEK 489 / NOK 449 / PLN 217 / HUF 15,490 / AED 221 / THB 2,200
Extra seat: empty middle seat (valid for the transport of musical instruments larger than a guitar)   Extra ticket (same price as existing ticket if booked by midnight on the same day; otherwise the flight fare on the day the private seat is booked) Extra ticket (same price as existing ticket if booked by midnight on the same day; otherwise the flight fare on the day the private seat is booked)

Other charges

Description Type of service Short and medium-haul route
(Charges per person and flight segment)
Long-haul route
(Charges per person and flight segment)
Save Your Price SYP €2 / £2 / CHF 2 / $2 / CZK 54 / SEK 20 / NOK 18 / PLN 9 / HUF 620 €10 / £9 / CHF 11 / $11 / CZK 270 / SEK 98 / NOK 90 / PLN 43 / HUF 3,098 / AED 44 / THB 500
Flat-rate compensation per returned direct debit CBF €7,65 / £7 / CHF 8 / $8 / CZK 207 / SEK 75 / NOK 69 / PLN 33 / HUF 2,370 €7,65 / £7 / CHF 8 / $8 / CZK 207 / SEK 75 / NOK 69 / PLN 33 / HUF 2,370 / AED 34 / THB 400
Charge-incurring booking change and cancellation in fares with the Flex option in line with Article 19.4.3 CXL/RBK
flex

€75 / £67 / CHF 81 / 82$ / CZK 2,027 / SEK 733 / NOK 674 / PLN 325 / HUF 23,235

€90 / £80 / CHF 98 / $98 / CZK 2,432 / SEK 880 / NOK 809 / PLN 390 / HUF 27,882 / AED 397 / THB 3,800

Errors and omissions excepted.

For further information please consult our General Conditions of Carriage.

Services

BASIC

Our budget fare

SMART

Our standard fare

BEST

Our Premium fare

Collect miles - Boomerang Club or Miles & More

Included

Included

Included

Increased mileage credit,
including HON Circle miles

Snack & drink

From €6

Included

Included

À la carte catering

1 bag up to 23 kg

from €8 
if booked online

Included

Included

2nd bag up to 23 kg

€75
if booked online

€75
if booked online

Included

Preferred seating 
(Middle Seat)

from €5

Included

Included

Throughout the 
Airbus fleet in rows 1-3

Preferred seating
(Aisle or window)

from €10

Included

Included

Throughout the 
Airbus fleet in rows 1-3

Seat with more legroom
Snack & drink included

from €17
depending on availability

from €3
depending on availability

Included

Throughout the 
Airbus fleet

Adjacent seat free

Cannot be added

Cannot be added

Included

Lounge access

Cannot be added

Lounge access at select airports for HON, SEN and FTL

Lounge access at select airports

Reserved
hand luggage compartment

Cannot be added

Cannot be added

Included

Priority check-in

Cannot be added

Cannot be added

Included

Access to security fast lane

Cannot be added

Cannot be added

Included

At select airports

Booking changes

Surcharge

Free with Flex option *

Free with Flex option *

Cancellation

Cannot be added

Free with Flex option *

Free with Flex option *

Extras
Special luggage and sport equipment

Surcharge**
(price depends on service)

Surcharge**
(price depends on service)

Surcharge**
(price depends on service)

Key

  • Included
  • Cannot be added
Services

BASIC

Our budget fare

SMART

Our standard fare

BEST

Our Premium fare

Collect miles - Boomerang Club or Miles & More

Included

Included

Included

Mileage credit, including HON Circle miles

SMART-Meals

Cannot be added

Included

One warm and one cold meal incl.

Cannot be added

À la carte catering

Sky-Meals
(Six meals to chose from)

Sky-Meal from €7,90

Can be added to SMART-Meals

Cannot be added

À la carte catering

À la carte catering

Cannot be added

Cannot be added

Included

1 bag up to 23 kg

from €25
if booked online

Included

Included

2nd bag up to 23 kg

€150 
 if booked online

€150 
 if booked online

Included

Preferred seating
(Middle seat)

from €8

Included

Included

Throughout the 
Airbus fleet in rows 1-3

Preferred seating
(Aisle or window)

from €18

Included

Included

Throughout the 
Airbus fleet in rows 1-3

Seat with more legroom

from €85
depending on availability

from €40
depending on availability

Included

Premium seating in the exclusive area

Cannot be added

Cannot be added

Included

More legroom and a comfortably adjustable backrest included

Cannot be added

Cannot be added

Included

Lounge access

Cannot be added

Lounge access at select
airports for HON, SEN and FTL

Lounge access at select airports

Reserved
hand luggage compartment

Cannot be added

Cannot be added

Included

Priority check-in

Cannot be added

Cannot be added

Included

Access to security fast lane

Cannot be added

Cannot be added

Included

At select airports

Booking changes

Surcharge

Free with Flex option*

Free with Flex option*

Cancellation

Cannot be added

Free with Flex option*

Free with Flex option*

Extras
Special luggage and sport equipment

Surcharge**
(price depends on service)

Surcharge**
(price depends on service)

Surcharge**
(price depends on service)

In-flight entertainment
Wings Entertain

€9,90 
(payment on board)

€9,90 
(payment on board)

Included

WiFi on board 
Wings Connect

Surcharge 
(price depends on service,
payment on board)

Surcharge 
(price depends on service,
payment on board)

Surcharge 
(price depends on service,
payment on board)

Key

  • Included
  • Cannot be added

Footnote list

* Can be added for a surcharge; free booking changes and cancellation possible until the end of the departure date

** Where available

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etix® is an electronic ticket that replaces paper tickets. It has a 13-digit number in addition to your booking code. You receive this etix® ticket number under certain circumstances, for example if you book through the Lufthansa website or a travel agent. It is saved for you in the etix® database. When you present your etix® ticket number and a photo ID, you will receive your boarding pass.

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When flying from, to or over certain countries* airlines are required by law to collect certain data through the Advance Passenger Information System (APIS) and to forward it to the authorities of those countries prior to the flight.

The following information is required:

  • Title
  • First name and surname
  • Date and country of birth
  • Gender
  • Nationality
  • Passport information

Additional APIS information is required for entry into the USA:

  • Country of residency
  • Destination airport
  • Complete address of your destination (street, city, postal code, state/province, country) 

Passengers who book online can enter this information immediately after completing their booking. Any missing information can be added later by going to 'My Eurowings'.

To avoid unnecessary delays at the check-in counter, we recommend that you submit the APIS information as early as possible using our online form.

Please note that you may not be permitted to travel if the information is not complete.

Footnote list

* United Kingdom, United States of America, Mauritius, Dominican Republic, Thailand, Cuba

Partner Airlines

Airline Airline code Website Baggage policy
Lufthansa LH www.lufthansa.com click here
Germanwings 4U www.eurowings.com click here
SWISS LX www.swiss.com click here
Austrian Airlines OS www.austrian.com click here
Brussels Airlines SN www.brusselsairlines.com click here
Condor DE www.condor.com click here
United Airlines UA www.united.com click here
Air Canada AC www.aircanada.com click here
All Nippon Airways NH www.anaskyweb.com click here

Web check-in is currently only available on our long-haul flights to Mauritius. 
You can check in online 72 hours before departure here. Web check-in closes 90 minutes before departure.

Web check-in is currently unavailable on our long-haul flights to Miami, Orlando, Las Vegas, Seattle, Fort Myers, Bangkok, Phuket, Cancun, Havanna, Varadero, Punta Cana, Puerto Plata, Montego Bay, Cape Town, Windhoek.
Please use our check-in counter at the airport. The check-in counters open three hours before departure and close 60 minutes before scheduled departure time.

Web check-in is currently only available on our long-haul flights to Mauritius. You can check in online 72 hours before departure here. Web check-in usually closes 90 minutes before departure. Here you can check the exact times for the web and mobile check-in at your departure airport.

Web check-in is currently unavailable on our long-haul flights to Miami, Orlando, Las Vegas, Seattle, Fort Myers, Bangkok, Phuket, Cancun, Havanna, Varadero, Punta Cana, Puerto Plata, Montego Bay, Cape Town, Windhoek.
Please use our check-in counter at the airport. The check-in counters open three hours before departure and close 60 minutes before scheduled departure time. 

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The opening and closing times for web and mobile check-in may vary depending on the departure airport. You can review the exact web and mobile check-in times for your departure airport here.

Information about long-haul flights

Web check-in is currently only available for flights to/from Mauritius
Unfortunately web check-in is currently unavailable for flights to/from Mauritius.
Please use our check-in counter at the airport. The check-in counters open three hours before departure and close 60 minutes before scheduled departure time.  

Booking changes, name changes and booking additional services:

You can only make booking and name changes as well as book additional services (e.g. adding luggage) via the website until web and mobile check-in closes at your departure airport.

Review the exact web and mobile check-in times for your departure airport here: