Article 1: Scope

1.1 Basic principle

These conditions are valid for the carriage of passengers on transportation companies of the Deutsche Bahn group, on all rail routes operated by the group, unless otherwise stipulated in the following conditions. Where carriage is fully or partially provided by transportation companies other than the Deutsche Bahn group, the contract of carriage with the respective transportation company providing carriage services and thus the conditions of carriage therein also apply. Non-stop tickets are sold exclusively on behalf of and for the account of the respective transportation company providing carriage.

1.2 Product classes

The transportation companies provide carriage in the following product classes: 

  • Product class ICE: InterCityExpress (ICE), InterCityExpress-Sprinter (ICE-Sprinter),
  • Product class IC/EC: InterCity (IC), EuroCity (EC), D-Zug (D);
  • Product class C: InterRegio (IR), InterRegioExpress (IRE), RegionalExpress (RE), RegionalBahn (RB) and S-Bahn (S)

1.3 Exceptions

These conditions do not apply for travel in trains in product class C, except on IR trains that operate exclusively on routes of a single traffic network, a fare community or S-Bahn fare sector; on these trains the respective effective fares for said routes are definitive. For trains other than those named in 1.2 special conditions of carriage apply.

1.4 Special conditions

Additional special conditions for the carriage of luggage apply. Otherwise the conditions in the Railway Traffic Regulations (EVO) apply in its currently valid version.

Article 2: Tickets

2.1 Carriage

The right to be carried depends on the presentation of a valid ticket. The details on the ticket govern carriage. A ticket for a higher product class is also valid for carriage in a lower product class, as long as there is no reservation on a specific train. A ticket for travel in first class is also valid for travel in second class.

2.2 Period of validity of "Rail&Fly" tickets

2.2.1 A ticket’s period of validity is based on the ticket itself. Tickets are valid on the flight day as well as one day after arrival and one day before departure. The period between outward and inbound flights cannot exceed six months.

2.2.2 The transportation company will extend the ticket’s period of validity if passengers are not able to take the train due to its delay or cancellation or if they miss a connecting train and would have been able to use the ticket within the original period of validity had there been no delay or cancellation.

2.3 Upgrade

Ticket holders who wish to travel in a higher class may pay for the upgrade for the whole route or for part of it. The outstanding balance is the difference between the normal fares for the route concerned.

2.4 Transferability

The ticket is only transferable if it is not made out in the name of a specific person. Passengers with tickets bearing their name must prove their identity by presenting an official photo ID on request during ticket inspection.

2.5 Nullity

A ticket is invalid (i) if it does not contain the necessary details, entries, signatures and pictures, (ii) if it is significantly damaged, its content rendered unrecognisable or it has been changed unlawfully, (iii) if it is valid only in conjunction with an ID card or entitlement card that cannot be provided or has expired, (iv) if the period of validity has not yet begun or has expired, or (v) if it does not demonstrate that it has been validated in accordance with stipulations.

2.6 Changes & cancellation

Rail&Fly tickets cannot be cancelled, changed or refunded.

Article 3: Seats and reservation

3.1 Reservation

Depending on availability passengers can reserve seats at the earliest three months in advance. The transportation company can establish an obligation to reserve for specific trains either wholly or partially or exclude the possibility of reserving seats wholly or partially on certain trains. Trains where reservations are obligatory are marked with an R in the timetable. The right to take up a reserved seat lapses if the passenger does not occupy the seat within 15 minutes of the departure of the train from the station the reservation was booked for.

3.2 Reservation fee

The reservation fee per person and journey, including a connecting reservation, is currently €4 per person and route. Reservations can only be purchased at Deutsche Bahn agencies.

3.3 Exchange, refund

If reserved seats cannot be assigned or assigned seats cannot be held or are not taken up due to a train being delayed, the passenger has the right to be refunded the reservation fee. In all other cases exchange and refund are excluded.

Article 4: Passenger behaviour

4.1 General behaviour requirements

Passengers should behave in such a manner so as to not unduly disturb other passengers. Passengers may only occupy one seat. Where necessary, seats or compartments for infants and severely disabled people must be vacated when these passengers present themselves. In the parts of the train designated as “non-smoking”, smoking is not permitted even if other passengers give their consent.

4.2 Misuse of emergency devices

Passengers may only activate the emergency brakes or the emergency door release if their own safety, the safety of other passengers, other people or the train itself is in danger. In cases of misuse, the passenger must pay €200 without prejudice to other claims. The passenger has the right to prove that their actions led to no or little damage.

Article 5: Luggage, hand luggage and animals

5.1 Luggage

In addition to hand luggage, passengers may bring one item of luggage. "Luggage" means objects (not hand luggage) that can be carried by one person. Otherwise, passengers can check in luggage under the conditions valid for this purpose.

5.2 Objects that cannot be carried

5.2.1 Objects and materials capable of disturbing or injuring fellow passengers or damaging the train itself cannot be taken on board either as hand luggage or baggage. Particularly excluded are dangerous substances and objects, firearms, explosive and flammable substances and objects, substances that can be ignited, are poisonous, radio-active, corrosive and infectious, as well as other dangerous objects according to the law on the carriage of dangerous goods (GGBeFG) and the regulation on domestic and cross-border carriage by road or rail (GGVSE), mopeds or small mopeds and objects and substances, whose transportation is prohibited under other legal provisions.

5.2.2 If there are grounds to suspect that passengers are carrying objects or substances excluded from transportation, they must immediately present the transportation company with the expert opinion on the object or substance in question and, where necessary, prove its innocuousness. Passengers who cannot meet this requirement or are carrying with them recognisable excluded objects or substances can be barred from being carried any further and lose their right to a refund.

5.3 Animals

We will transport live pets that are small (up to the size of a house cat), innocuous and held in containers as hand luggage. The containers must be such that they do not cause a nuisance to people or belongings. There is no fee to transport these animals. Furthermore, dogs that are not held or cannot be held in containers or hand luggage can be transported on the condition that they are on a leash and are wearing an appropriate muzzle. For dogs such as these the fares that apply are those that apply for unaccompanied children aged 6 to 14. All other animals, as well as animals with contagious diseases, will not be transported. Animals are not allowed in carriages with catering facilities apart from guide dogs as stated in § 145 paragraph 2 number 2 of the social security code (SGB) IX. Furthermore said guide dogs are exempted from obligatory muzzles as laid down in § 145 paragraph 2 number 2 of the social security code (SGB) IX.

Article 6: Bicycles

6.1 Transport capacity

Bicycles can be transported on trains in product class C (except on IR trains) and on trains marked with a bicycle symbol. Transport may be denied if there is a lack of space. In trains with the bicycle symbol you must reserve a space to be able to transport a bicycle. Bicycles cannot be transported on trains in the ICE product class.

6.2 Limitations

Bicycles are limited to one per passenger. Only two-wheel, single-seated bicycles, folded bicycle trailers and bicycles with an electric auxiliary engine are allowed. If there is sufficient space, on specific trains recumbent bicycles, tandems and tricycles can also be transported.

6.3 Positioning

In trains marked with the bicycle symbol and trains in product class C (with the exception of IR trains without any specific identification) bicycles can only be positioned in multi-purpose areas, in entry spaces, storage areas with fold-down seats, bicycle compartments and luggage carriages.

6.4 Transportation and reservation fee

6.4.1 Passengers must pay the transportation fee laid down for the carriage of bicycles by purchasing a bicycle ticket before beginning the journey. The fee is 9 € for travel on trains in the IC/EC product class and on IR trains. On presentation of a BahnCard 25 / BahnCard 50 the fee is 6 € and on product class C trains (except IR trains) the fee is 3 €. Tickets cannot be purchased in the train unless there was no way of buying one at the departure station before boarding the train. The period of validity of the bicycle ticket is the same as the period of validity of a ticket for a single journey.

6.4.2 You can reserve a storage place for free when you buy a bicycle ticket or reserve a seat. For the rest the reservation fee is 3 €. In addition the rules in 3.3. apply.

Article 7: Liability

7.1 Liability for cancellation, delay or missed connections

7.1.1 If a delayed train means that the passenger misses a connecting train or the last scheduled connection to a public means of transport, or if a train is cancelled either entirely or on certain stretches, the passenger can (i) forego continuing the journey and claim a full refund of the fare for the part of the journey not travelled, (ii) forego continuing the journey and return free of charge to the station of departure on the next available train and claim a full refund of the fare and transport costs for luggage as well as the fare for the return of their luggage or (iii) continue the journey, as far as possible, at no extra cost on a train travelling via the same or a different route to the same destination station, a train that allows the passenger to reach their destination with as small a delay as possible.             

7.1.2 The transportation company is liable to the passenger for the damage (stated below), which arises due to the fact that the journey cannot be completed by midnight on another scheduled means of transport or cannot be reasonably finished under the given circumstances due to a train being cancelled or delayed or due to a missed connection. Damages cover overnight accommodation and costs incurred informing those awaiting the passenger’s arrival, up to a maximum of 80 €. If another means of transport is cheaper and it can reasonably be taken, the transportation company will pay for this alternative. Alternatively the passenger can assert his claims according to 7.1.1.

7.1.3 If an ICE-Sprinter is over 30 minutes late, the ICE-Sprinter supplement can be claimed. Passengers must present the original ICE-Sprinter supplement ticket or a copy.

7.1.4 If trains in the ICE, IC/EC product classes or IR trains arrive more than 60 minutes late at the stations passengers are to alight the train at, they receive compensation of 5 € for second class and 7,50 € for first class; this rule also applies if passengers arrive at their destination stations more than 60 minutes late due to the cancellation of a train. For journeys with connections between trains named in article 1, passengers also receive this compensation, if, due to the delay or cancellation of such trains, they arrive over 60 minutes late at the station where they are to or would have alighted from the last train of a connection according to the timetable. Compensation claims can only be asserted once per ticket respectively (for return tickets once per direction).

7.1.5 Passengers cannot assert claims for compensation under articles 7.1.2 to 7.1.4, if the reason a train is cancelled or delayed or the reason a connection is missed is due to (i) circumstances outside the railway operator’s control, circumstances that could not be avoided and consequences that could not be anticipated despite the transportation company acting prudently, (ii) the fault of the passenger or (iii) the behaviour of a third party that could not be avoided nor could the consequences thereof be anticipated despite the transportation company acting prudently.

7.1.6 Passengers cannot assert joint claims for compensation based on 7.1.2 and 7.1.3 or 7.1.2 and 7.1.4.

7.1.7 For passengers to be able to assert their right to compensation according to 7.1.3 and/or 7.1.4 they will receive a voucher ticket either (i) while on board the delayed train in ICE, IC/EC or IR product classes, depending on availability, or (ii) at the service point at the station on the day of the delayed journey or during the 2 following days. The passenger should present this voucher, which should be filled out and furnished with the stamp of the issuing centre, as well as the corresponding ticket and/or copy of the ticket, within one month from the day of the delayed journey to a Deutsche Bahn travel centre, and after doing so they will receive a voucher valid for one year for the amount of compensation due. This cannot be exchanged for cash but can be used for another ticket purchase at any Deutsche Bahn centre or Deutsche Bahn travel agency.

7.1.8 Passengers can also claim compensation according to 7.1.3 and/or 7.1.4 at any Deutsche Bahn travel centre on the day of the delayed journey or within the following 2 days without the stamp. In this case passengers must ensure that the Deutsche Bahn customer service centre receives the voucher ticket, filled out by the passenger, as well as the corresponding ticket and/or copy of the ticket within one month of the day of the delayed journey. The customer service centre will send a voucher valid for a year for the amount of compensation due. This cannot be exchanged for cash but can be used for another ticket purchase at any Deutsche Bahn travel centre or Deutsche Bahn travel agency.

7.2 Liability for other reasons             
As far as other legal grounds are concerned, the transportation company is only liable to the passenger in cases of intent or gross negligence, breach of contractually significant obligations (cardinal obligations) and the causation of death, injury to body or health in slight negligence. In cases of a breach to the contractually significant obligations liability to claims shall be limited, however, to typical foreseeable damages. Apart from in cases of intent, gross negligence or breach of contractually significant obligations, liability for material claims per passenger shall be limited to a maximum amount of 1.000 €. For the rest the conditions of the law on liability (HPflG) remain unaffected.

Type of service

Description

Short and medium-haul route

(Charges per person and flight segment)

Long-haul route

(Charges per person and flight segment)
 

Service for disabled passengers

   
BLND Boarding and disembarking assistance for visually impaired passengers no charge no charge
DEAF Boarding and disembarking assistance for deaf passengers and sign language users no charge no charge
WCHR Assistance for passengers with impaired mobility on airport apron no charge no charge
WCHS Assistance for passengers with impaired mobility on aircraft steps no charge no charge
WCHC Carrying passengers with impaired mobility to seat on aircraft no charge no charge
WCMP Transport of manually operated wheelchair no charge no charge
WCBD Transport of a motorised wheelchair operating on dry batteries no charge no charge
Assistance dog Transport of a assistance dog no charge no charge
       
 

Carriage of baggage

   
BAG Reduced baggage surcharge for a maximum of one item of checked luggage €9 - 15 / £7 - 12 / CHF 10 - 16 / $10 - 17 / CZK 244 - 406 / SEK 83 - 139 / NOK 85 - 142 / PLN 38 - 64 / HUF 2,823 - 4,705 (depending on route) €30 / £24 / CHF 33 / $34 / CZK 812 / SEK 278 / NOK 284 / PLN 128 / HUF 9,409 / AED 135 / THB 1,400
BAG (BM) Baggage surcharge for a maximum of one item of checked luggage €18 - 30 / £14 - 24 / CHF 20 - 33 / $20 - 34 / CZK 487 - 812 / SEK 167 - 278 / NOK 170 - 284 / PLN 77 - 128 / HUF 5,646 - 9,409 (depending on route) €60 / £47 / CHF 65 / $67 / CZK 1,624 / SEK 555 / NOK 568 / PLN 255 / HUF 18,819 HUF / AED 271 / THB 2,700
BAG 2 - 5 Baggage surcharge per additional item of checked luggage €75 / £59 / CHF 82 / $84 / CZK 2,030 / SEK 694 / NOK 703 / PLN 319 / HUF 23,523 €150 / £118 / CHF 164 / $168 / CZK 4,060 / SEK 1,389 / NOK 1,419 / PLN 638 / HUF 47,047 / AED 677 / THB 6,600
XBA/XMA Excess luggage surcharge for the first item of luggage of up to 9 kg of excess weight €50 / £39 / CHF 55 / $56 / CZK 1,353 / SEK 463 / NOK 473 / PLN 213 / HUF 15,682 €100 / £79 / CHF 109 / $112 / CZK 2,706 / SEK 926 / NOK 946 / PLN 425 / HUF 31,365 / AED 452 / THB 4,400
XBB-XBE/MBXME Excess luggage surcharge for additional items of excess luggage of up to 9 kg of excess weight €50 / £39 / CHF 55 / $56 / CZK 1,353 / SEK 463 / NOK 473 / PLN 213 / HUF 15,682 €100 / £79 / CHF 109 / $112 / CZK 2,706 / SEK 926 / NOK 946 / PLN 425 / HUF 31,365 / AED 452 / THB 4,400
SKI Transport of ski equipment weighing up to max. 30 kg (skis/snowboards – max. 3 pairs/boards per person) incl. accessories such as sticks and ski/snowboarding boots (depending on availability) no charge no charge
WEAP Transport of sports weapons per item (incl. ammunition) €50 / £39 / CHF 55 / $56 / CZK 1,353 / SEK 463 / NOK 473 / PLN 213 / HUF 15,682 not available
GOLF Transport of golf equipment per set €50 / £39 / CHF 55 / $56 / CZK 1,353 / SEK 463 / NOK 473 / PLN 213 / HUF 15,682 €100 / £79 / CHF 109 / $112 / CZK 2,706 / SEK 926 / NOK 946 / PLN 425 / HUF 31,365 / AED 452 / THB 4,400
BIKE Transport of bicycle (packed securely for transport) per bike
Packing material is not provided by us (depending on availability)
€50 / £39 / CHF 55 / $56 / CZK 1,353 / SEK 463 / NOK 473 / PLN 213 / HUF 15,682 €100 / £79 / CHF 109 / $112 / CZK 2,706 / SEK 926 / NOK 946 / PLN 425 / HUF 31,365 / AED 452 / THB 4,400
SPEQ Transport of the following specialised equipment: bodyboard, surfboard, sailboard/hang-glider, diving equipment (depending on availability) €50 / £39 / CHF 55 / $56 / CZK 1,353 / SEK 463 / NOK 473 / PLN 213 / HUF 15,682 €100 / £79 / CHF 109 / $112 / CZK 2,706 / SEK 926 / NOK 946 / PLN 425 / HUF 31,365 / AED 452 / THB 4,400
 

 Please note:

If your booking consists of an etix® ticket number and/or a Eurowings flight booked via one of our partner airlines or at a travel agency, luggage rules may vary. Please contact the relevant airline or travel agency for more information.
   
       
 

Specific services

   
ADD Service surcharge levied on a booking or booking change (flight date) in line with Article 5.2.3 of the GCC, as booked via the call centre, at our airport sales desk or through a commercial agent €20 / £16 / CHF 22 / $22 / CZK 541 / SEK 185 / NOK 189 / PLN 85 / HUF 6,273 (per booking, not per person and per journey) €20 / £16 / CHF 22 / $22 / CZK 541 / SEK 185 / NOK 189 / PLN 85 / HUF 6,273 / AED 90 / THB 900 plus difference in current flight price
RBK Charge for a change to the flight date up to 30 minutes before departure €65 / £51 / CHF 71 / $73 / CZK 1,759 / SEK 602 / NOK 615 / PLN 276 / HUF 20,387 plus difference in current flight price €90 / £71 / CHF 98 / $101 / CZK 2,436 / SEK 833 / NOK 851 / PLN 383 / HUF 28,228 / AED 406 / THB 4,000 plus difference in current flight price
NC1 Change of name per person and per booking €65 / £51 / CHF 71 / $73 / CZK 1,759 / SEK 602 / NOK 615 / PLN 276 / HUF 20,387 plus difference in current flight price €120 / £94 / CHF 131 / $134 / CZK 3,248 / SEK 1,111 / NOK 1,135 / PLN 510 / HUF 37,637 / AED 542 / THB 5,300 plus difference in current flight price
PETC Transport of pets up to 8 kg in an appropriate container (Containers for transporting pets are not provided by us) €40 / £31 / CHF 44 / $45 / CZK 1,083 / SEK 370 / NOK 378 / PLN 170 / HUF 12,546 (no additional charge for assistance dogs) not available (assistance dogs available, no charge)
TAFR Surcharge per payment by credit card or Paypal (e.g. in the case of adding luggage or purchasing flight vouchers) 2% of the payment amount (for domestic German flights plus VAT) 2% of the payment amount
TAFG Surcharge for payments by credit card for group bookings per person and leg 2% of the payment amount (for domestic German flights plus VAT) 2% of the payment amount
INF Service charge per leg for children up to 2 years of age €15 / £12 / CHF 16 / $17 / CZK 406 / SEK 139 / NOK 142 / PLN 64 / HUF 4,705 €75 / £59 / CHF 82 / $84 / CZK 2,030 / SEK 694 / NOK 709 / PLN 319 / HUF 23,523 / AED 339 / THB 3,300
UM Supervision of children between 5 and 11 travelling alone (unaccompanied minor service in accordance with Article 21) only within Germany and on flights from Germany to Zurich and Vienna €50 / £39 / CHF 55 / $56 / CZK 1,353 / SEK 463 / NOK 473 / PLN 213 / HUF 15,682 not available
Pushchairs Transport of pushchairs on airport apron, on aircraft steps, in the airport no charge no charge
SEF Seat reservation – standard (Middle seat) €8 / £6 / CHF 9 / $9 / CZK 217 / SEK 74 / NOK 76 / PLN 34 / HUF 2,509 €10 / £8 / CHF 11 / $11 / CZK 271 / SEK 93 / NOK 95 / PLN 43 / HUF 3.136 / AED 45 / THB 500
SEF Seat reservation – standard (Aisle or window) €12 / £9 / CHF 13 / $13 / CZK 325 / SEK 111 / NOK 114 / PLN 51 / HUF 3,764 €20 / £16 / CHF 22 / $22 / CZK 541 / SEK 185 / NOK 189 / PLN 85 / HUF 6,273 / AED 90 / THB 900
SEF Seat reservation with more legroom (in BASIC fare, including snack & drink)) €19 - 21 / £15 - 16 / CHF 21 - 23 / $21 - 23 / CZK 514 - 568 / SEK 176 - 194 / NOK 180 - 199 / PLN 81 - 89 / HUF 5,959 - 6,587 (depending on route)

€90 / £71 / CHF 98 / $101 / CZK 2.436 / SEK 833 / NOK 851 / PLN 383 / HUF 28.228 / AED 406 / THB 4.000
SEF Seat reservation with more legroom (in SMART fare, including snack & drink) €4 - 6 / £3 - 5 / CHF 4 - 7 / $4 - 7 / CZK 108 - 162 / SEK 37 - 56 / NOK 38 - 57 / PLN 17 - 26 / HUF 1,255 - 1,882 (depending on route)

€50 / £39 / CHF 55 / $56 / CZK 1,353 / SEK 463 / NOK 473 / PLN 213 / HUF 15,682 / AED 226 / THB 2,200
  Extra seat: empty middle seat (valid for the transport of musical instruments larger than a guitar) Extra ticket (same price as existing ticket if booked by midnight on the same day; otherwise the flight fare on the day the private seat is booked) Extra ticket (same price as existing ticket if booked by midnight on the same day; otherwise the flight fare on the day the private seat is booked)
       
 

Other charges

   
CBF Flat-rate compensation per returned direct debit €7.65 / £6 / CHF 8 / $9 / CZK 207 / SEK 71 / NOK 72 / PLN 33 / HUF 2,399 €7,65 / £6 / CHF 8 / $9 / CZK 207 / SEK 71 / NOK 72 / PLN 33 / HUF 2.399 / AED 35 / THB 400
CXL/RBK
flex
Charge-incurring booking change and cancellation in fares with the Flex option in line with Article 19.4.3 €75 / £59 / CHF 82 / $84 / CZK 2,030 / SEK 694 / NOK 709 / PLN 319 / HUF 23,523 €90 / £71 / CHF 98 / $101 / CZK 2,436 / SEK 833 / NOK 851 / PLN 383 / HUF 28,228 / AED 406 / THB 4,000

ERRORS & OMISSIONS EXCEPTED.

For further information please consult our General Conditions of Carriage.

Our fares at a glance

   

BASIC

Our budget fare

SMART

Our standard fare

BEST

Our comfort fare
  Collect miles - Boomerang Club or Miles & More
          Increased mileage credit, including HON Circle miles
  Snack & drink From €6       À la carte catering
  1 bag up to 23 kg €9 - 15
(depending on the route)
if booked online
       
  2nd bag up to 23 kg €75
if booked online
€75
if booked online
   
  Preferred seating
(Middle Seat)
€8       Throughout the 
Airbus fleet in rows 1-3
  Preferred seating
(Aisle or window)
€12       Throughout the 
Airbus fleet in rows 1-3
  Seat with more legroom
Snack & drink included
€19 - 21
(depending on the route)
where available
€4 - 6
(depending on the route)
where available
  Throughout the 
Airbus fleet
  Adjacent seat free            
  Lounge access Lounge access at select airports for HON and SEN Lounge access at select airports for HON, SEN and FTL
Lounge access at select airports
  Reserved
hand luggage compartment
           
  Priority check-in
and boarding
           
  Access to security fast lane           At select airports
  Booking changes Surcharge Free with Flex option * Free with Flex option *
  Cancellation     Free with Flex option * Free with Flex option *
  Extras
Special luggage and sport equipment
Surcharge **
(price depends on service)
Surcharge **
(price depends on service)
Surcharge **
(price depends on service)
   

BASIC

Our budget fare

SMART

Our standard fare

BEST

Our Premium fare
  Collect miles - Boomerang Club or Miles & More
        Mileage credit, including HON Circle miles
  SMART-Meals     One warm and one cold meal incl.     À la carte catering
  Sky-Meals
(Six meals to chose from)
Sky-Meal from €7,90
  Can be added to SMART-Meals     À la carte catering
  À la carte catering            
  1 bag up to 23 kg €30
if booked online
       
  2nd bag up to 23 kg €150
if booked online
€150
if booked online
   
  Preferred seating
(Middle seat)
€10       Throughout the 
Airbus fleet in rows 1-3
  Preferred seating
(Aisle or window)
€20       Throughout the 
Airbus fleet in rows 1-3
  Seat with more legroom
€90
where available
€50
where available
   
  Premium seating in the exclusive area        
  More legroom and a comfortably adjustable backrest included        
  Lounge access   Lounge access at select airports for HON, SEN and FTL
Lounge access at select airports
  Reserved
hand luggage compartment
         
  Priority check-in
and boarding
         
  Access to security fast lane         At select airports
  Booking changes Surcharge Free with Flex option * Free with Flex option *
  Cancellation   Free with Flex option * Free with Flex option *
  Extras
Special luggage and sport equipment
Surcharge **
(price depends on service)
Surcharge **
(price depends on service)
Surcharge **
(price depends on service)

 
In-flight entertainment
Wings Entertain
€9,90 
(payment on board)
€9,90
(payment on board)
 
  WiFi on board 
Wings Connect
Surcharge
(price depends on service,
payment on board)
Surcharge
(price depends on service,
payment on board)
Surcharge
(price depends on service,
payment on board)

     Included           
 
     Cannot be added

* Can be added for a surcharge; free booking changes and cancellation possible until the end of the departure date
** Where available

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etix® is an electronic ticket that replaces paper tickets. It has a 13-digit number in addition to your booking code. You receive this etix® ticket number under certain circumstances, for example if you book through the Lufthansa website or a travel agent. It is saved for you in the etix® database. When you present your etix® ticket number and a photo ID, you will receive your boarding pass.

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The connection between ${originairport} and ${destinationairport} is carried out by our partner, Condor. You can book your flight directly with Condor. Would you like to be automatically redirected to Condor?

When flying from, to or over certain countries* airlines are required by law to collect certain data through the Advance Passenger Information System (APIS) and to forward it to the authorities of those countries prior to the flight.

The following information is required:

  • Title
  • First name and surname
  • Date and country of birth
  • Gender
  • Nationality
  • Passport information
     

Additional APIS information is required for entry into the USA:

  • Country of residency
  • Destination airport
  • Complete address of your destination (street, city, postal code, state/province, country) 

Passengers who book online can enter this information immediately after completing their booking. Any missing information can be added later by going to 'My Eurowings'.

To avoid unnecessary delays at the check-in counter, we recommend that you submit the APIS information as early as possible using our online form.

Please note that you may not be permitted to travel if the information is not complete.

* United Kingdom, United States of America, Mauritius, Dominican Republic, Thailand, Cuba

Travelling with children

We can only transport children under the age of 12 at the time of travel if they travel with a responsible companion who has reached majority. Children and the accompanying adult must belong to the same booking (with the same booking number). If this is not the case, please contact our call centre no later than 3 days before departure.

In event that the accompanying adult is not a parent or legal guardian, we will need written permission from a parent or a legal guardian. Please use the form provided for this purpose. Without this written permission, we regret that we will have to refuse carriage.
On direct flights within Germany, childen ages 5 through 11 may travel with Eurowings without an accompanying adult (unaccompanied minors). Our child-friendly staff will care for your child and ensure that he or she reaches the destination airport safely.

Infants under the age of 2 are not entitled to a seat. Instead, they are transported on the lap of an adult and secured with a seatbelt (loop belt).

Alternatively, we offer transport in a child safety seat in a separate seat. Bookings may only be made through the call centre or at one of our airport counters. Online booking is excluded.

More information about travelling with children.

  Important: the valid age is that on the date of the last flight in the booking.  

Travelling with infants

We can only transport children under the age of 12 at the time of travel if they travel with a responsible companion who has reached majority. Children and the accompanying adult must belong to the same booking (with the same booking number). If this is not the case, please contact our call centre no later than 3 days before departure.

In event that the accompanying adult is not a parent or legal guardian, we will need written permission from a parent or a legal guardian. Please use the form provided for this purpose. Without this written permission, we regret that we will have to refuse carriage.
On direct flights within Germany, childen ages 5 through 11 may travel with Eurowings without an accompanying adult (unaccompanied minors). Our child-friendly staff will care for your child and ensure that he or she reaches the destination airport safely.

Infants under the age of 2 are not entitled to a seat. Instead, they are transported on the lap of an adult and secured with a seatbelt (loop belt).

Alternatively, we offer transport in a child safety seat in a separate seat. Bookings may only be made through the call centre or at one of our airport counter. Online booking is excluded.

More information about travelling with children.

  Important: the valid age is that on the date of the last flight in the booking.

Partner Airlines

Airline Airline code Website Baggage policy
Lufthansa LH www.lufthansa.com click here
Germanwings 4U www.eurowings.com click here
SWISS LX www.swiss.com click here
Austrian Airlines OS www.austrian.com click here
Brussels Airlines SN www.brusselsairlines.com click here
Condor DE www.condor.com click here
United Airlines UA www.united.com click here
Air Canada AC www.aircanada.com click here
All Nippon Airways NH www.anaskyweb.com click here

Long-haul routes include Miami, Orlando, Las Vegas, Seattle, Mauritius, Bangkok, Cancun, Phuket, Havanna, Varadero, Punta Cana und Puerto Plata.  

Web check-in is currently only available on our long-haul flights to Mauritius. You can check in online 72 hours before departure here. Web check-in usually closes 90 minutes before departure. Here you can check the exact times for the web and mobile check-in at your departure airport.

Web check-in is currently unavailable on our long-haul flights to Phuket, Bangkok, Miami, Orlando, Las Vegas, Seattle, Cancun, Havanna, Varadero, Punta Cana, Puerto Plata.
Please use our check-in counter at the airport. The check-in counters open three hours before departure and close 60 minutes before scheduled departure time.