Data protection provisions Boomerang Club

We appreciate your membership in the Boomerang Club. In order for you to participate in our bonus programme, processing of personal data is required. In doing so, we comply with data protection regulations, specifically the EU General Data Protection Regulation (“GDPR”) and the Federal Data Protection Act (“BDSG”).

In this Privacy Notice, we will explain what personal information we process in association with your participation in the Boomerang Club, and what rights you have over your personal information. The basic regulations for the Boomerang Club originate from the General Terms and Conditions for the Boomerang Club (“General Terms and Conditions”). This privacy notice supersedes the privacy information contained in the terms.

  • The operator and publisher of the Boomerang Club and data protection officer responsible for the processing of personal data is Eurowings Aviation GmbH (Waldst. 249, 51147, Cologne, 0180 6 320 320. Any reference to “we” or “us” in these data protection instructions refers in each case to the aforementioned company.

    Our corporate data protection officer can be reached via the above contact methods, as well as at datenschutz@dlh.de.

  • In compliance with data protection regulations, we process your personal data only if permitted by law or if you have given your consent. This also applies to the processing of personal data for advertising and marketing purposes.

    1. My Eurowings Account Data/Basic Data: If you create a My Eurowings account at www.eurowings.com and register at the same time for the Boomerang Club by select-ing the appropriate option, the data you provide in your My Eurowings account will be transmitted by us to Eurowings GmbH, the operator of the website. In accordance with the terms and conditions, we use this data to enable you to participate in the Boomer-ang Club, specifically by sending you your personal participant number. The data from your My Eurowings account and your subscriber number are referred to as “Master Data”. The legal basis for the processing of master data is Article 6, Section 1 (b) of GDPR.
    2. Programme Data: In addition to the master data, we collect information about the Boomerang Club Miles you have collected and redeemed (“Miles”). As per the terms and conditions, miles can be earned on flights operated by airline partners and by us-ing other partner services (e.g. banking services such as credit cards, hotel stays, rental cars). The information required for the mileage credit will be provided to us by the company that operates the flight or other partner service. Depending on the partner, different transaction data will be transmitted to us (details can be obtained from the respective partner company). We provide information about the redemption of miles to Eurowings GmbH or the company responsible for the redemption, to the extent nec-essary to settle the redemption. The legal basis for the processing of programme data is Article 6, Section 1 (b) of GDPR.
    3. Information via Email: When you sign up for our email newsletter, we will use your consent to process your email address, any information collected in your Boomerang Club account, and programme data to provide you with information about our services tailored to your interests, offers and promotions, and the services of Boomerang Club participating aviation and banking services (credit card) partner companies. Your per-sonal data will not be shared with third parties, and we process your data solely for the selection of individualized content and distribution of the newsletter within the scope of the consent you have given. The legal basis for this is Article 6, Section 1 (a) of GDPR.
    4. Statistical Evaluations: If necessary, we may evaluate your personal information in order to evaluate your preferences for the purposes of interest-based marketing, an in-dividualized approach, and the continuous optimization of our business processes. We do this in order to gain a better understanding of what our customers expect from us and to be able to provide you with personalized communications. In addition, these evaluations help us detect fraud, audit our records, and ensure security; we therefore perform this type of processing to safeguard our legitimate interests. The legal basis for this is Article 6, Section 1 (f) of GDPR.
    5. Further Legitimate Interests: To the extent necessary, we process your data beyond the above purposes for the protection of our legitimate interests or the interests of third parties; this is done on the basis of Article 6, Section 1 (f) of GDPR. Our legitimate in-terests include:
      1. the assertion of legal claims and the defence of legal disputes;
      2. the prevention and investigation of criminal offences; and
      3. the management and further development of our business activities, including risk management.
    6. Embedded videos: We have embedded our own videos on our Website, which are also available on our channel on the YouTube platform (an offering from YouTube LLC, 901 Cherry Avenue, San Bruno, CA 94066, U.S. – “YouTube”). The contents of the YouTube videos embedded on our Website are shown in a subsection of our Website, but are only started and played if you click actively on them. When you play an embedded YouTube video, a connection to the YouTube servers is established so that the video is played in your browser. YouTube videos are embedded on our Website in the privacy-enhanced mode provided by YouTube; according to YouTube, use of this mode means that no cookies are stored on your device. However, when you play a YouTube video, your IP address is transferred and so YouTube obtains information that you have visited our Website. According to YouTube, this information cannot be assigned to you if you are not logged on to YouTube or another Google service at the time a video is called. As soon as you start playing an embedded video by clicking on it, YouTube – in privacy-enhanced mode – only stores cookies on your device which do not contain any data that can identify you personally, unless you are currently logged on to a Google service. These cookies can be prevented by appropriate browser settings and extensions. You can find more information on data processing by and the privacy policy of YouTube and Google at www.google.de/intl/en/policies/privacy/.
    7. Participation in sweepstakes: If you participate in our sweepstakes, we will save your contact information (title, first name/surname, email address and, if applicable, Boomerang Club number) and winning code in order to carry out the contest and contact the winner. The legal basis for this is Article 6, Section 1 (b) of GDPR.
  • The provision of master and programme data is required to participate in the Boomerang Club. Information provided about our email communications is required for the distribution of our information. Wherever we collect data directly from you (e.g. via an online form), the required data are marked as mandatory; if you do not provide the mandatory information, we cannot allow you to use the respective offer.

    In addition, if we collect personal information from you, we will tell you at the time we collect it whether the provision of that information is required by law or is required to execute a contract. In doing so, we generally identify any information that is provided on a voluntary basis and not according to any of the above obligations or not required to execute a contract.

  • Your personal data is generally processed within our company. Depending on the type of personal information, only certain departments/organizational units have access to your personal information. These include, in particular, the specialist departments involved in the provision of our services and our IT department. A role and authorization concept limits access within our organization to those functions and to the extent required for the particular purpose of the processing.

    We may also transfer your personal information to third parties outside our company to the extent permitted by law. In particular, these external receivers may include the following:

    • in respect of master data and programme data, the partner companies of the Boomerang Club, but only insofar as this is necessary for the implementation of the Boomerang Club (specifically for the redemption of miles);
    • affiliated companies to which we transfer personal data for internal administrative purposes within the Lufthansa Group;
    • service providers engaged by us who provide services for us on an independent contractual basis that may also include the processing of personal data, as well as any subcontractors of our service providers who are involved with our consent;
    • non-public and public entities in cases where we are required by law to provide your personal data.
  • In connection with the Boomerang Club, we generally do not use automated decision-making (including profiling), as defined in Article 22 of GDPR. If we use such procedures in individual cases, we will inform you separately about this to the legally required extent.

  • In principle, the processing of your personal data takes place within the EU or the European Economic Area.

    In certain cases, information may be transmitted to recipients in so-called “third countries”. “Third countries” are countries outside of the European Union or the European Economic Area, for which it is not possible to assume a level of data protection comparable to that of the European Union.

    If the information provided includes personal data and we do not have a legal obligation of disclosure (such as Advance Passenger Information), we will ensure that the third country or the recipient in the third country has required a sufficient level of data protection. This may be the result, in particular, of a so-called “adequacy decision” by the European Commission, which establishes an adequate level of data protection for a given third country as a whole. Alternatively, we may also base the transfer of data on so-called “EU standard contractual clauses” agreed with a recipient or, in the case of US recipients, on compliance with the principles of the so-called “EU-US Privacy Shield”. We will gladly provide you with further information at your request about the applicable guarantees for maintaining an adequate level of data protection; our contact information can be found at the beginning of this privacy policy. For information on participants in the EU-US Privacy Shield, see www.privacyshield.gov/list; for information about the EU Standard Contract Terms, click here, and for information about the adequacy decisions click here.

  • In principle, we store your personal data as long as we have a legitimate interest in its storage, and we do not consider our importance to outweigh your interests in the non-continuation of the storage.

    Even without a legitimate interest, we can continue to store the data if we are legally obligated to do so (for example, to fulfil record-keeping obligations). We also delete your personal data without your involvement as soon as its retention is no longer necessary to fulfil the purpose for which it was processed, or in cases where storing your data is otherwise legally inadmissible.

    In general:

    • your master data and programme data are deleted after termination of your participation in the Boomerang Club, no later than after expiration of statutory retention periods; and
    • any data processed in connection with the registration of a My Eurowings account is deleted in the process of deleting the customer account.

    Any personal data we need to keep in order to fulfil our retention obligations will be kept until the end of the respective retention obligation. Any personal data kept solely for the purpose of fulfilling retention requirements are generally blocked so that they can only be accessed if necessary with respect to the purpose of the retention obligation.

    1. Right to object, according to Article 21 of GDPR
      You have the right, at any time, to object to the processing of personal data concerning you pursuant to Article 6, Section 1 (e) or (f) of GDPR for reasons arising from your particular situation; this also applies to profiling based on these provisions. In the event of your objection, we will no longer process the personal data concerning you, unless we can demonstrate compelling legitimate grounds for processing that outweigh your interests, rights, and freedoms, or if the processing is for the purpose of asserting, exercising, or defending legal claims.
      If we process the personal data relating to you for the purpose of direct marketing, you have the right to object at any time to the processing of your personal data for the purposes of such advertising; this also applies to profiling insofar as it is associated with such direct mail. If you object to the processing for purposes of direct marketing, the personal data related to you will no longer be processed for these purposes.
      Regardless of Directive 2002/58/EG, you have the option, in the context of the use of information society services, of exercising your right to object through automated procedures that use technical specifications.
    2. Revocation of Consent
      If you have given us consent (for example, in connection with information by email, you may revoke such consent at any time with future effect. In our email communications, we generally provide a corresponding link in every one of our newsletters. You can also contact us via other methods, e.g. by post, fax, or email using any of the contact methods listed on the first page of this Privacy Notice.
    3. Further Rights
      As the affected person, you have the right:
    • to information about what personal data has been collected and saved, according to Article 15 of GDPR;
    • to correction of incorrect or incomplete data, according to Article 16 of GDPR;
    • to the deletion of personal data, according to Article 17 of GDPR;
    • to the restriction of processing, according to Article 18 of GDPR, and
    • to data portability, according to Article 20 of GDPR

    To exercise these rights, you may contact us at any time, e.g. using one of the contact methods listed at the beginning of this privacy policy.
    If you have any questions about the processing of your data, you can also contact our data protection officer.
    You are also entitled to file a complaint with a competent data protection supervisory authority, according to Article 77 of GDPR.

We can only transport children under the age of 12 at the time of travel if they travel with a responsible companion who has reached majority. Children and the accompanying adult must belong to the same booking (with the same booking number). If this is not the case, please contact our call centre no later than 3 days before departure.

In event that the accompanying adult is not a parent or legal guardian, we will need written permission from a parent or a legal guardian. Please use the form provided for this purpose. Without this written permission, we regret that we will have to refuse carriage.
On direct flights within Germany, childen ages 5 through 11 may travel with Eurowings without an accompanying adult (unaccompanied minors). Our child-friendly staff will care for your child and ensure that he or she reaches the destination airport safely.

Infants under the age of 2 are not entitled to a seat. Instead, they are transported on the lap of an adult and secured with a seatbelt (loop belt).

Alternatively, we offer transport in a child safety seat in a separate seat. Bookings may only be made through the call centre or at one of our airport counters. Online booking is excluded.

More information about travelling with children.

 Important: the valid age is that on the date of the last flight in the booking.  

We can only transport children under the age of 12 at the time of travel if they travel with a responsible companion who has reached majority. Children and the accompanying adult must belong to the same booking (with the same booking number). If this is not the case, please contact our call centre no later than 3 days before departure.

In event that the accompanying adult is not a parent or legal guardian, we will need written permission from a parent or a legal guardian. Please use the form provided for this purpose. Without this written permission, we regret that we will have to refuse carriage.
On direct flights within Germany, childen ages 5 through 11 may travel with Eurowings without an accompanying adult (unaccompanied minors). Our child-friendly staff will care for your child and ensure that he or she reaches the destination airport safely.

Infants under the age of 2 are not entitled to a seat. Instead, they are transported on the lap of an adult and secured with a seatbelt (loop belt).

Alternatively, we offer transport in a child safety seat in a separate seat. Bookings may only be made through the call centre or at one of our airport counter. Online booking is excluded.

More information about travelling with children.

 Important: the valid age is that on the date of the last flight in the booking.

Carriage of baggage

Description Type of service Short and medium-haul route
(Charges per person and flight segment)
Long-haul route
(Charges per person and flight segment)
Reduced baggage surcharge for a maximum of one item of checked luggage BAG from €15 / £13 / CHF 16 / $17 / CZK 383 / SEK 158 / NOK 151 / PLN 65 / 5.039 HUF (depending on route) €60 / £51 / CHF 66 / $66 / CZK 1.531 / SEK 634 / NOK 606 / PLN 259 / HUF 20.155 / AED 267 / THB 2.200
Baggage surcharge for a maximum of one item of checked luggage BAG (BM) €40 / £34 / CHF 44 / $44 / CZK 1.020 / SEK 423 / NOK 404 / PLN 172 / HUF 13.437 (depending on route) €60 / £53 / CHF 69 / $70 / CZK 1,543 / SEK 615 / NOK 572 / PLN 258 / HUF 19,142 / AED 283 / THB 2,500
Baggage surcharge per additional item of checked luggage BAG 2 not availabe €90 / £77 / CHF 100 / $100 / CZK 2.296 / SEK 951 / NOK 909 / PLN 388 / HUF 30.232 / AED 400 / THB 3.300
Baggage surcharge per additional item of checked luggage BAG 2 - 5 €75 / £64 / CHF 82 / $83 / CZK 1.913 / SEK 792 / NOK 757 / PLN 323 / HUF 25.194 not available
Baggage surcharge per additional item of checked luggage BAG 3 - 5 not available €150 / £128 / CHF 165 / $165 / CZK 3.826 / SEK 1.584 / NOK 1.515 / PLN 647 / HUF 50.387 / AED 667 / THB 5.500
Surcharge for excess luggage for the first item of luggage for online bookings or via the call centre (max. 9 kg of excess luggage) XBA/XMA
€50 / £43 / CHF 60 / $60 / CZK 1.275 / SEK 528 / NOK 505 / PLN 216 / HUF 16.796 €100 / £85 / CHF 110 / $110 / CZK 2.551 / SEK 1.056 / NOK 1.010 / PLN 431 / HUF 33.592 / AED 445 / THB 4.200
Surcharge for excess luggage per item of luggage and kilogramme for subsequent offline bookings at the airport X1-X9 €12 / £10 / CHF 13 / $13 / CZK 306 / SEK 127 / NOK 121 / PLN 52 / HUF 4.031 €20 / £17 / CHF 22 / $22 / CZK 510 / SEK 211 / NOK 202 / PLN 86 / HUF 6.718 / AED 89 / THB 800

Surcharge for excess luggage for additional items of luggage up to 9 kg for online bookings or via the call centre.
XBB-XBE/MBXME €50 / £43 / CHF 60 / $60 / CZK 1.275 / SEK 528 / NOK 505 / PLN 216 / HUF 16.796 €100 / £85 / CHF 110 / $110 / CZK 2.551 / SEK 1.056 / NOK 1.010 / PLN 431 / HUF 33.592 / AED 445 / THB 4.200
Baggage fees at the gate (hand luggage bigger than 55 x 40 x 23 cm or heavier than 8 kg will be stored in the cargo hold) GBG €45 / £38 / CHF 49 / $50 / CZK 1,148 / SEK 475 / NOK 454 / PLN 194 / HUF 15,166 €70 / £60 / CHF 77 / $77 / CZK 1,786 / SEK 739 / NOK 707 / PLN 302 / HUF 23,514 / AED 311 / THB 2,600
Transport of ski equipment weighing up to max. 32 kg (skis/snowboards – max. 1 pairs/boards per person) incl. accessories such as sticks and ski/snowboarding boots (depending on availability) SKI no charge no charge
Transport of sports weapons per item (incl. ammunition) up to max. 32 kg  WEAP €50 / £43 / CHF 55 / $55 / CZK 1,275 / SEK 528 / NOK 505 / PLN 216 / HUF 16,796 €100 / £85 / CHF 110 / $110 / CZK 2,551 / SEK 1,056 / NOK 1,010 / PLN 431 / HUF 33,592 / AED 445 / THB 4,700
Transport of golf equipment per set up to max. 32 kg  GOLF €50 / £43 / CHF 55 / $55 / CZK 1,275 / SEK 528 / NOK 505 / PLN 216 / HUF 16,796 €100 / £85 / CHF 110 / $110 / CZK 2,551 / SEK 1,056 / NOK 1,010 / PLN 431 / HUF 33,592 / AED 445 / THB 4,700
Transport of bicycle (packed securely for transport) per bike
Packing material is not provided by us (depending on availability) up to max. 32 kg 
BIKE €50 / £43 / CHF 55 / $55 / CZK 1,275 / SEK 528 / NOK 505 / PLN 216 / HUF 16,796 €100 / £85 / CHF 110 / $110 / CZK 2,551 / SEK 1,056 / NOK 1,010 / PLN 431 / HUF 33,592 / AED 445 / THB 4,700

Transporting the following sports equipment weighing up to 32 kg: bodyboards, surfboards, diving equipment (subject to availability) and transporting a musical instrument in the hold
SPEQ €50 / £43 / CHF 55 / $55 / CZK 1,275 / SEK 528 / NOK 505 / PLN 216 / HUF 16,796 €100 / £85 / CHF 110 / $110 / CZK 2,551 / SEK 1,056 / NOK 1,010 / PLN 431 / HUF 33,592 / AED 445 / THB 4,700

Please note:

If your booking consists of an etix® ticket number and/or a Eurowings flight booked via one of our partner airlines or at a travel agency, luggage rules may vary. Please contact the relevant airline or travel agency for more information.

Service for disabled passengers

Description Type of service Short and medium-haul route
(Charges per person and flight segment)
Long-haul route
(Charges per person and flight segment)
Boarding and disembarking assistance for visually impaired passengers BLND no charge no charge
Boarding and disembarking assistance for deaf passengers and sign language users DEAF no charge no charge
Assistance for passengers with impaired mobility on airport apron WCHR no charge no charge
Assistance for passengers with impaired mobility on aircraft steps WCHS no charge no charge
Carrying passengers with impaired mobility to seat on aircraft WCHC no charge no charge
Transport of manually operated wheelchair WCMP no charge no charge
Transport of a motorised wheelchair operating on dry batteries WCBD no charge no charge
Transport of a assistance dog Assistance dog no charge no charge

Specific services

Description Type of service Short and medium-haul route
(Charges per person and flight segment)
Long-haul route
(Charges per person and flight segment)
Service surcharge levied on a booking or booking change (travel date) in line with Article 5.2.3 of the GCC, as booked via the call centre, at our airport sales desk or through a commercial agent  ADD €20 / £17 / CHF 22 / $22 / CZK 510 / SEK 211 / NOK 202 / PLN 86 / HUF 6,718 (per booking, not per person and per journey) €20 / £17 / CHF 22 / $22 / CZK 510 / SEK 211 / NOK 202 / PLN 86 / HUF 6,718 / AED 89 / THB 800 (plus difference in current flight price)
Call centre service fee when subsequently booking additional services that can be booked online (e.g. additional luggage) RAD €10 / £9 / CHF 11 / $11 / CZK 255 / SEK 106 / NOK 101 / PLN 43 / HUF 3,359 (per booking, not per person and per journey) €10 / £9 / CHF 11 / $11 / CZK 255 / SEK 106 / NOK 101 / PLN 43 / HUF 3,359 / AED 44 / THB 400 (per booking, not per person and per journey)
Charge for a change to the travel date up to 30 minutes before departure before web check-in closes RBK €70 / £60 / CHF 77 / $77/ CZK 1,786 / SEK 739 / NOK 707 / PLN 302 / HUF 23,514 (plus difference in current flight price) 150 € / £128 / 165 CHF / $165 / 3.826 CZK / 1.584 SEK / 1.515 NOK / 647 PLN / 50.387 HUF / 667 AED / 5.500 THB (plus difference in current flight price)
FlyAhead offers at the airport with the BASIC and SMART fare (for identical routes up to three hours before the originally booked flight – subject to availability)  VOLF €30 / £26 / CHF 33 / $33 / CZK 765 / SEK 317 / NOK 303 / PLN 129 / HUF 10,077 not available
Change of name per person and per booking NC1 €70 / £60 / CHF 77 / $77 / CZK 1,786 / SEK 739 / NOK 707 / PLN 302 / HUF 23,514 plus difference in current flight price €120 / £103 / CHF 132 / $132 / CZK 3,061 / SEK 1,268 / NOK 1,212 / PLN 517 / HUF 40,310 / AED 534 / THB 4,400 plus difference in current flight price
Transport of pets up to 8 kg in an appropriate container (Containers for transporting pets are not provided by us) PETC €55 / £47 / CHF 60 / $61 / CZK 1,403 / SEK 581 / NOK 555 / PLN 237 / HUF 18,475 (no additional charge for assistance dogs) not available (assistance dogs available, no charge)
Service charge per leg for children up to 2 years of age INF €25 / £21/ CHF 27 / $28 / CZK 638 / SEK 264 / NOK 252 / PLN 108 / HUF 8,398 €75 / £64 / CHF 81 / $83 / CZK 1,913 / SEK 634 / NOK 757 / PLN 323 / HUF 25,194 / AED 334 / THB 2,800
Supervision of children between 5 and 11 travelling alone (unaccompanied minor service in accordance with Article 21) only within Germany and on flights from Germany to Zurich and Vienna  UM €60 / £51 / CHF 66 / $66 / CZK 1,531 / SEK 634 / NOK 606 / PLN 259 / HUF 20,155 not available
Transportation of pushchairs or child seats (one article per child allowed; the article may comprise several components) Pushchairs no charge no charge
Seat reservation – standard SEF from €5 / £4 / CHF 5 / $6 / CZK 128 / SEK 53 / NOK 50 / PLN 22 / HUF 1,680 (depending on route) €20 / £17 / CHF 22 / $22 / CZK 510 / SEK 211 / NOK 202 / PLN 86 / HUF 6,718 / AED 89 / THB 800
Seat reservation – standard for subsequent bookings at the airport desk SEF €17 / £15 / CHF 19 / $19 / CZK 434 / SEK 180 / NOK 172 / PLN 73 / HUF 5,711 €20 / £17 / CHF 22 / $22 / CZK 510 / SEK 211 / NOK 202 / PLN 86 / HUF 6,718 / AED 89 / THB 800
Seat reservation with more legroom (in BASIC fare) SEF from €10 / £9 / CHF 11 / $11 / CZK 255 / SEK 106 / NOK 101 / PLN 43 / HUF 3,359 (depending on route) €90 / £77 / CHF 99 / $99 / CZK 2,296 / SEK 951 / NOK 909 / PLN 388 / HUF 30,232/ AED 400 / THB 3,300
Seat reservation with more legroom (in BASIC fare) for subsequent bookings at the airport desk SEF €35 / £31 / CHF 41 / $41 / CZK 900 / SEK 359 / NOK 334 / PLN 151 / HUF 11,166 €90 / £77 / CHF 99 / $99 / CZK 2,296 / SEK 951 / NOK 909 / PLN 388 / HUF 30,232 / AED 400 / THB 3,300
Seat reservation with more legroom (in SMART fare) SEF from €5 / $4 / CHF 5 / £6 / CZK 128 / SEK 53 / NOK 50 / PLN 22 / HUF 1,680 (depending on route) €50 / £43 / CHF 55 / $55 / CZK 1,275 / SEK 528 / NOK 505 / PLN 216 / HUF 16,796 / AED 222 / THB 1,900
Seat reservation with more legroom (in SMART fare) for subsequent bookings at the airport desk SEF €17 / £15 / CHF 19 / $19 / CZK 434 / SEK 180 / NOK 172 / PLN 73 / HUF 5,711 €50 / £43 / CHF 55 / $55 / CZK 1,275 / SEK 528 / NOK 505 / PLN 216 / HUF 16,796 / AED 222 / THB 1,900
Extra seat: empty middle seat (applies to the carriage of musical instruments that exceed hand luggage dimensions 55 x 40 x 23 cm)   Extra ticket (same price as existing ticket if booked by midnight on the same day; otherwise the flight fare on the day the private seat is booked) Extra ticket (same price as existing ticket if booked by midnight on the same day; otherwise the flight fare on the day the private seat is booked)

Other charges

Description Type of service Short and medium-haul route
(Charges per person and flight segment)
Long-haul route
(Charges per person and flight segment)
Save Your Price SYP from €4 / £3 / CHF 4 / $4 / CZK 102 / SEK 42 / NOK 40 / PLN 17 / HUF 1.344 €10 / £9 / CHF 11 / $11 / CZK 255 / SEK 106 / NOK 101 / PLN 43 / HUF 3,359 / AED 44 / THB 400
Flat-rate compensation per returned direct debit CBF €7.65 / £7 / CHF 8 / $8 / CZK 195 / SEK 81 / NOK 77 / PLN 33 / HUF 2,570 €7.65 / £7 / CHF 8 / $8 / CZK 195 / SEK 81 / NOK 77 / PLN 33 / HUF 2,570 / AED 34 / THB 300
Charge-incurring booking change and cancellation in fares with the Flex option in line with Article 19.1.1 ABB CXL/RBK
flex

€75 / £64 / CHF 82 / $83 / CZK 1,913 / SEK 792 / NOK 757 / PLN 323 / HUF 25,194

€90 / £77 / CHF 99 / $99 / CZK 2,296 / SEK 951 / NOK 909 / PLN 388 / HUF 30,232 / AED 400 / THB 3,300
2 items of hand luggage & priority boarding (for BASIC fares) BRD from €8 / £7 / CHF 9 / $9 / CZK 204 / SEK 85 / NOK 81 / PLN 34 / HUF 2,687  
Priority airport check-in service (for BASIC and SMART fares) CKIP 10 € / £9 / 11 CHF / $11 / 255 CZK / 106 SEK / 101 NOK / 43 PLN / 3.359 HUF  
Standard airport check-in for online booking (for BASIC fares) CKIF 2,50 € / £2 / 3 CHF / $3 / 64 CZK / 26 SEK / 25 NOK / 11 PLN / 840 HUF  
Standard airport check-in for subsequent offline booking at the airport (for BASIC fares) CKIF 5 € / £4 / 5 CHF / $6 / 128 CZK / 53 SEK / 50 NOK / 22 PLN / 1.680 HUF  

Errors and omissions excepted.

For further information please consult our General Conditions of Carriage.

Services

BASIC

Our budget fare

SMART

Our standard fare

BIZclass

Our Premium fare

Collect miles - Boomerang Club or Miles & More

Included

Included

Included

including HON Circle miles

Priority boarding

Included

5 

Included

6 

Included

6 

Snack & drink

Surcharge

Surcharge

Included

À la carte catering9

Hand luggage in the cabin

Not guaranteed in case of high passenger volume

Included

Included

Hand luggage up to 8kg

Included

Taking your hand luggage into the cabin not guaranteed

Included

Included

2 items of hand luggage

Reserved
hand luggage compartment

Cannot be added

Cannot be added

Included

1 bag up to 23 kg

from €15 
if booked online

Included

See baggage up to 32 kg

2nd bag up to 23 kg

€75
if booked online

€75
if booked online

See baggage up to 32 kg

1 bag up to 32 kg

Cannot be added

Cannot be added

Included

2nd bag up to 32 kg

Cannot be added

Cannot be added

Included

Preferred seating

from €4

Included

Included

Seat with more legroom

from €10
depending on availability7

from €4
depending on availability7

Included

On the entire Airbus fleet in rows 1–3 depending on availability

Adjacent seat free

Cannot be added

Cannot be added

Included

Lounge access

Cannot be added

Included

3

Lounge access at select airports

Priority check-in

Included

4 

Included

4 

Included

Access to security fast lane

Included

5 

Included

5 

Included

At select airports

Booking changes

Surcharge

Free with Flex option1

Free with Flex option1

Cancellation

Cannot be added

Free with Flex option1

Free with Flex option1

Extras
Special luggage and sport equipment

Surcharge2
(price depends on service)

Surcharge2
(price depends on service)

Surcharge2
(price depends on service)

Ski equipment

Included

depending on availability8

Included

depending on availability8

Included

depending on availability8

Key

  • Included
  • Cannot be added
Services

BASIC

Our budget fare

SMART

Our standard fare

BEST

Our comfort fare

BIZclass

Our premium fare

Collect miles - Boomerang Club or Miles & More

Included

Included

Included

Included

including HON Circle miles

Water free of charge

Included

Included

Included

Included

Catering

Surcharge

Included

SMART-Meals (a warm and a cold meal) incl. drink

Included

BEST-Meals incl. drinks

Included

Exquisite menus at an excellent service

Sky-Meals

Sky Meal can be added for a surcharge if booked online

Sky Meal can be added for a surcharge if booked online

Sky Meal can be added for a surcharge if booked online

Cannot be added

1 bag up to 23 kg

€50
if booked online

Included

Included

See baggage up to 32 kg

2nd bag up to 23 kg

€90 
 if booked online

€90 
 if booked online10

Included

See baggage up to 32 kg

1 bag up to 32 kg

Cannot be added

Cannot be added

Cannot be added

Included

2nd bag up to 32 kg

Cannot be added

Cannot be added

Included

Hand luggage up to 8kg

Included

Taking your hand luggage into the cabin not guaranteed

Included

Included

2 items of hand luggage

Included

2 items of hand luggage

Preferred seating

€20

Included

Included

Included

Seat

Standard seat

Standard seat11

Comfort seat with more legroom and generously adjustable backrest

Premium lie-flat seat in exclusive area

More legroom and a comfortably adjustable backrest included

€ 90
depending on availability6

€ 50
depending on availability611

Included

Included

Two-metre-long bed with a horizontal lying surface

Lounge access

Cannot be added

Included

3

Included

3

Lounge access at selected airports

Reserved
hand luggage compartment

Cannot be added

Cannot be added

Included

Included

Priority check-in

Included

4 

Included

4 

Included

Included

Priority boarding

Included

5 

Included

5 

Included

Included

Access to security fast lane

Included

5 

Included

5 

Included

5 

Included

At select airports

Booking changes

Surcharge

Free with Flex option1

Free with Flex option1

Free with Flex option1

Cancellation

Cannot be added

Free with Flex option1

Free with Flex option1

Free with Flex option1

Extras
Special luggage and sport equipment

Surcharge2
(price depends on service)

Surcharge2
(price depends on service)

Surcharge2
(price depends on service)

Surcharge2
(price depends on service)

Ski equipment

Included

depending on availability8

Included

depending on availability8

Included

depending on availability8

Included

depending on availability8

In-flight entertainment
Wings Entertainment

Included

Included

Included

Included

WiFi on board 
Wings Connect

Surcharge2
(price depends on service,
payment on board)

Surcharge2
(price depends on service,
payment on board)

Surcharge2
(price depends on service,
payment on board)

Surcharge2
(price depends on service,
payment on board)

Key

  • Included
  • Cannot be added

Footnote list

1 Can be added for a surcharge; free booking changes and cancellation possible until the end of the departure date

2 Where available

3 Lounge access at select airports for HON, SEN and FTL

4 Inclusive for for HON, SEN and FTL

5 Inclusive for HON and SEN

6 Not available at all airports

7 The seat reservation option (with extra legroom) applies exclusively to selected flights and depends on the route and availability. This offer may not be available on some of the following aircraft: A319, A320, B737, B738, Q400, E190.

8 Transport of ski equipment weighing up to max. 32 kg (skis/snowboards – max. 3 pairs/boards per person) incl. accessories such as sticks and ski/snowboarding boots

9 Does not include spirits.

10 Can only be booked via the Eurowings call centre for flights from Frankfurt to Barbados, Las Vegas, Mauritius and Windhoek, and flights from Munich to Bangkok

11 Not available on flights from Frankfurt to Barbados, Las Vegas, Mauritius and Windhoek, and flights from Munich to Bangkok

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When flying from, to or over certain countries* airlines are required by law to collect certain data through the Advance Passenger Information System (APIS) and to forward it to the authorities of those countries prior to the flight.

The following information is required:

  • Title
  • First name and surname
  • Date and country of birth
  • Gender
  • Nationality
  • Passport information

Additional APIS information is required for entry into the USA:

  • Country of residency
  • Destination airport
  • Complete address of your destination (street, city, postal code, state/province, country) 

Passengers who book online can enter this information immediately after completing their booking. Any missing information can be added later by going to 'My Eurowings'.

To avoid unnecessary delays at the check-in counter, we recommend that you submit the APIS information as early as possible using our online form.

Please note that you may not be permitted to travel if the information is not complete.

Footnote list

* United Kingdom, United States of America, Mauritius, Dominican Republic, Thailand, Cuba

Web check-in is currently available on our long-haul flights to Mauritius and Windhoek available. For flights to Havanna, Varadero is currently Web check-in unavailable.

You can check in online 24 hours before departure here. Web check-in usually closes 60 minutes before departure. Here you can check the exact times for the web and mobile check-in at your departure airport

Please use our check-in counter at the airport. The check-in counters open three hours before departure and close 60 minutes before scheduled departure time.

* Please note that it is not possible to print a board card for these flights.

Web check-in is currently available on our long-haul flights to Mauritius and Windhoek available. For flights to Havanna, Varadero is currently Web check-in unavailable.

You can check in online 24 hours before departure here. Web check-in usually closes 60 minutes before departure. Here you can check the exact times for the web and mobile check-in at your departure airport.

Please use our check-in counter at the airport. The check-in counters open three hours before departure and close 60 minutes before scheduled departure time.

 

The charges for the following services depend on your selected route:

  • First piece of luggage up to 23 kg
  • Seat reservation with more legroom (BASIC fare)
  • Seat reservation with more legroom (SMART fare)

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The opening and closing times for web and mobile check-in may vary depending on the departure airport. You can review the exact web and mobile check-in times for your departure airport here.

Information about long-haul flights

Web check-in is currently available on our long-haul flights to Mauritius and Windhoek available. For flights to Havanna, Varadero is currently Web check-in unavailable.

You can check in online 72 hours before departure here. Web check-in usually closes 90 minutes before departure. Here you can check the exact times for the web and mobile check-in at your departure airport.

Please use our check-in counter at the airport. The check-in counters open three hours before departure and close 60 minutes before scheduled departure time.

*  Please note that it is not possible to print a board card for these flights.

Booking changes, name changes and booking additional services:

You can only make booking and name changes as well as book additional services (e.g. adding luggage) via the website until web and mobile check-in closes at your departure airport.

Review the exact web and mobile check-in times for your departure airport here: