Passenger rights:
If you are denied boarding or your flight is canceled or delayed by at least two hours, please contact the check-in counter or boarding gate for more information about your rights.
Ready to check in? With online check-in, you can save time at the airport and choose the best seat on board.
If you booked a flight through one of our tour operator customers (e.g. TUI, Alltours, Schauinsland etc.) and you can not open your booking please contact our Call Center at +49 22159988266 for seat reservations or the addition of other services (baggage, assistance with boarding and disembarking, etc.).
In the event of an error message at check-in, please take a screenshot of it and show it at the airport check-in desk before departure.