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FAQ: Rebooking flights

How can I rebook my flight?

How can I rebook my flight?

Due to the exceptional circumstances caused by the spread of coronavirus, we would like to be even more accommodating to our customers by enabling you to make your travel plans even more flexible.
 

  • From now on, you can rebook flights up to 14 days before departure for an unlimited amount of times. The new flight can be booked on any date until 30 October 2021.

  • Rebooking fees will not be charged, regardless of which fare you booked.  If the fare of your new booking is more expensive due to a change of destination, class of travel or similar, an additional charge may be necessary. 

  • The route of your flight can be changed to any destination.
     

You are able to rebook your flights by using our self-service. The rebooking must be made at least 14 days before the scheduled departure date, otherwise the regular rebooking charge will be incurred.
 

This rule applies to all existing bookings and all new bookings until further notice.


 

Flexible waiver policy at Eurowings

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The following rebooking and cancellation conditions apply:

  New and existing bookings
Can I cancel my flight?
Can I rebook my flight?
yes
Is there a rebooking fee? 
no
When must the original flight booking have been made?
Existing bookings with departure dates until 30 October, 2021 can be rebooked for free

New bookings can be rebooked free of charge, until further notice.
Until when can I make use of the free rebooking option?
You can rebook your flights free of charge until 31 January, 2021
Until when do I have to rebook my flight to take advantage of the free rebooking service? 
at least 14 days before the departure date
Until when must the new flight take place?
until December 31, 2021
Can I make a rebooking for the same route at a later date?
yes (please note the dates above) 
Can I make a rebooking for a different route at a later date?
yes (please note the dates above) 
How often can I rebook my flight? 
unlimited times
What other costs may arise with the rebooking option? 
Potential differences to the current daily price of the new flight will be charged

I booked a long-haul flight. What do I need to know?

I booked a long-haul flight. What do I need to know?

Did you book a long-haul flight from Frankfurt or Munich?

Please note that Lufthansa is responsible for these flights. Please contact the Lufthansa Service Center with the booking code you have received from Lufthansa (via +49 (0)1806 000 221) or use their online service.

By calling the Service Center, you can rebook your flight free of charge. Lufthansa also grants a discount of 50€ per ticket for new bookings.

Further information can be found on the Lufthansa website.

 

Did you book a long-haul flight from Düsseldorf?

You can claim a voucher when cancelling this flight. The prerequisite is that it was booked via the Eurowings website or app. If you booked your flight via another provider (e.g. Lufthansa or a travel agency), please contact them.

If you received a rebooking confirmation in the meantime, please do not use this new booking code, but the one of your original booking instead.

You will find your original booking code on the confirmation we sent you by email. Please use the search function of your mail program if necessary.

If you have a MyEurowings account, you will find the code in the "My flight" section.

 

For customers who wish to return to Germany from a long-haul destination such as the USA, we have set up a special service hotline: It can be reached under the number +49 1806-000216. If you have booked a Eurowings long-haul flight to Frankfurt or Munich, please contact our partner Lufthansa directly.

 

 

How can flights of package holiday makers, business customers, groups and booked via third-party providers be changed?

How can flights of package holiday makers, business customers, groups and bookings via third-party providers be changed?

If you are affected by a flight cancellation, please take the following steps:

 

1. Passengers who have booked their trip through a travel agency

Please contact the issuing travel agency.
 

2. Passengers whose flight is part of a package tour

Please contact your tour operator.
 

3. Groups (more than 9 persons):

  • From now on, all flights can be rebooked as often as desired. The new flight can take place until 30 October, 2021.

  • Please make sure you rebook your original flight at least 14 days before the departure date. The final rebooking of your group must be made by stating the original group booking number (PNR), the desired alternative date (together with flight number and route) via the EW group department. Please send an email to gruppen@eurowings.com.

  • Group bookings are also eligible to claim a voucher for the value of their booked flight from 60 days before departure. The voucher needs to be requested up to 14 days before the departure date via gruppen@eurowings.com. For more information regarding flight vouchers, please read our voucher FAQs.
     

4. Customers who booked via third party websites (Opodo, Expedia and Co.)  

We recommend you use our current free rebooking option. If you booked via Expedia or Check24 you can also request a voucher. Alternatively, you can contact the third-party provider or booking portal through which the booking was made. 

 

5. Business customers:  

Please use our current free rebooking option or contact your Eurowings contact person.
 

All rebooking conditions can be found in these FAQs.