Did you book a long-haul flight from Frankfurt or Munich?
Please note that Lufthansa is responsible for these flights. Please contact the Lufthansa Service Center with the booking code you have received from Lufthansa (via +49 (0)1806 000 221) or use their online service.
By calling the Service Center, you can rebook your flight free of charge. Lufthansa also grants a discount of 50€ per ticket for new bookings.
Further information can be found on the Lufthansa website.
Did you book a long-haul flight from Düsseldorf?
You can claim a voucher when cancelling this flight. The prerequisite is that it was booked via the Eurowings website or app. If you booked your flight via another provider (e.g. Lufthansa or a travel agency), please contact them.
If you received a rebooking confirmation in the meantime, please do not use this new booking code, but the one of your original booking instead.
You will find your original booking code on the confirmation we sent you by email. Please use the search function of your mail program if necessary.
If you have a MyEurowings account, you will find the code in the "My flight" section.
For customers who wish to return to Germany from a long-haul destination such as the USA, we have set up a special service hotline: It can be reached under the number +49 1806-000216. If you have booked a Eurowings long-haul flight to Frankfurt or Munich, please contact our partner Lufthansa directly.