Terms and Conditions of Participation for the Boomerang Club

Valid from July 1, 2016

The Boomerang Club bonus programme (referred to hereinafter as "Boomerang Club") rewards your loyalty as a customer. The operator and issuer of the Boomerang Club is Eurowings Aviation GmbH, Von-Gablenz-Str. 2-6, 50679 Cologne ("Eurowings Aviation").

The following regulations shall apply by way of supplement to the General Conditions of Carriage of Eurowings GmbH ("Eurowings") for earning and redeeming miles and for the general implementation of the Boomerang Club:

Article 1: Participation

1.1. Entitlement to participation

Only individual, natural persons who are older than two years of age and whose place of residence in a country in which the Boomerang Club is offered shall be entitled to participate.

The residence is the actual geographic main place of residence (e.g. primary domicile) of the participant, which the participant must prove to Eurowings Aviation upon request.

1.2. Start of participation

Subsequent to a user profile being set up on the www.eurowings.com website operated by Eurowings GmbH and the receipt of the application to participate in the Boomerang Club, Eurowings Aviation shall assign a personal participant number and emails this number to the applicant. Participation starts when the participant receives this email. Only one Boomerang Club account may be opened per person. There is no legal right to being approved for participation in the Boomerang Club. Eurowings Aviation may refuse approval of participation in the Boomerang Club without stating reasons.

1.3. Miles & More

Eurowings Aviation is a partner company of the Miles & More frequent flyer programme. As a result, Eurowings customers also have the option of earning Miles & More miles instead of Boomerang Club miles, or redeeming them for Eurowings services. The operator and issuer of the Miles & More bonus programme is Miles & More GmbH. Therefore, earning and redeeming Miles & More miles shall be exclusively in compliance with the Miles & More Terms and Conditions of Participation, which are available online at miles-and-more.com.

Article 2: Miles

2.1. General

Miles that are posted to the participant's account are used as the basis for calculation in the Boomerang Club. The miles can only be used for purposes that are expressly stated in the Terms and Conditions of Participation or other customer information. Bonus points and miles from other programmes cannot be converted into Boomerang Club miles.

The miles and the Boomerang Club account are non-transferable and cannot be converted into cash or paid out as cash. Miles can only be earned for services that are to be rendered for the participant him/herself.

2.2. Account balance

Participants can retrieve their current Boomerang Club account balance at eurowings.com. In addition to the current account balance, the participant's account activity to date is also shown there. The current account balance will only be sent within the regularly published newsletter. Additional notification by post, email and fax, and information about the current account balance provided by telephone, are expressly not offered.

2.3. Earning miles

It is possible to earn miles from the start of participation. Flights, and services provided by partners, which were booked or used prior to participation being confirmed by Eurowings Aviation cannot be taken into consideration.

The number of credited miles shall be determined according to the programme terms applying on the date and time that a service was used. Miles shall only be credited for services that were used by the participant. Eurowings Aviation also makes it possible for Boomerang Club participants to earn miles with certain partner companies. Eurowings Aviation does not have any influence on companies of this type. Eurowings Aviation is therefore not responsible for the availability of partner company services (e.g. flights, overnight hotel stays, and rental cars) and for proper contractual performance. The general terms and conditions of the respective partner company shall apply.

2.3.1. Flights with airline partners

For every fully paid-for flight (individual route) with Boomerang Club airline partners, the participant's account shall be credited with miles, subject to paragraphs 2.3.4 and 2.3.5. Taking into consideration the flight date, the number of miles awarded for each individual route shall be published when the booking is made; this information shall be updated daily. The standard rate of miles granted shall be 10 miles per full Euro sold.

2.3.2 Partner services

Subject to paragraphs 2.3.4 and 2.3.5, the participant's account shall be credited with miles for every paid stay with a hotel partner company; the respective rate will be the rate that applies when the contract for accommodation is concluded. These miles shall be credited once the partner company has provided notification of the partner company services used by the participant. Multiple, consecutive overnight stays shall be considered to be "one stay". The same shall apply if a participant checks back in to the same hotel within one day of checking out of that hotel.
Subject to paragraphs 2.3.4 and 2.3.5, the participant's account shall be credited with miles for every paid vehicle rental with a car rental partner company; the respective rate will be the rate that applies when the contract for rental is concluded. These miles shall be credited once the partner company has provided notification of the partner company services used by the participant. Notification of the number of miles credited shall be provided separately. A "rental" is the rental of a vehicle for at least one day or the rental of different vehicles on directly consecutive days at one or several branch offices of a rental car partner at the same location.

Furthermore, miles shall also be credited for using services provided by additional partner companies that are published at eurowings.com. Notification of the number of miles credited shall be provided separately.

2.3.3 Eurowings credit cards with mileage-earning capacity

When using the credit cards issued by Barclaycard and jointly marketed with Eurowings Aviation, ("Eurowings credit cards"), the credit card holder earns miles, which are credited to his Boomerang Club account by Eurowings Aviation, for certain transactions with these credit cards. The number of miles that the credit card holder obtains is stated in the schedule of prices for the respective credit cards. In particular, no miles shall be credited to the Boomerang Club account for the following transactions: annual subscriptions, transfers to the benefit of and debited against the card account, cash withdrawals, transactions that are classified as cash transactions (e.g. casino/wager transactions), interest and fees, as well as transactions that are reversed due to cancellation, rescission, revocation or similar. This shall also apply for transactions that are transacted when Barclaycard has prohibited the credit card holder from using the credit cards, or the credit card holder is entirely or partially in default with more than one instalment. The welcome bonus credit shall not be applied if the credit card holder has already held a Eurowings credit card in the last 12 months prior to opening the card account. A precise list of the transactions for which no miles are credited to the Boomerang Club account may be viewed in Barclaycard's schedule of prices.

2.3.4 Exclusion of miles

A miles credit is not possible for, e.g. services at industry discount fares (ID, IP, AD, GE, UD, DG, PEPs etc.), group bookings (JR), reward services and free flights. From 15 May 2016 (booking date), miles will also be credited for our BASIC fare long-haul flights.

2.3.5 Credit procedure

Miles are only automatically credited to the participant account if the personal participant number is stated when the service for which miles can be earned is booked. For flight services supplied by Eurowings (including companies operating on behalf of Eurowings), the number may be added to the booking subsequently. To do this, the participant must again access his booking at eurowings.com prior to the flight and enter the Boomerang Club number.

Miles for services from airline partners are generally credited to the participant's account within 48 hours of using the service (flight date). Miles for services from partner companies are generally credited within 10 working days of the end of the month in which the service was used.

Miles that are not automatically recorded for services from airline partners can be credited to the participant's account within 6 months of using the service. These miles can be subsequently entered either online at eurowings.com or via the Call Centre. In this case, Eurowings Aviation requires the complete booking code for the affected bookings and reserves the right to additionally request from the participant the original booking confirmation and boarding pass stub. The crediting process may take up to 3 weeks.

Miles for services from partner companies that are not automatically collected must be requested subsequently from the partner companies. Miles for these services are only credited subsequent to notification from the partner company regarding the partner company services used. Eurowings Aviation is not responsible for proper contractual performance by the partner company. No credit shall be effected for services that are: not paid for in full; for which there was a failure to board; or that were reimbursed or used in an illegal manner.

2.4. Redeeming miles

2.4.1 General

Each participant may redeem his/her miles for reward flights with Eurowings once the participant's Boomerang Club account contains sufficient credit. The availability of reward flights pursuant to paragraph 2.4.3. is required for this. Offers concerning reward flights and the respective number of miles required can be viewed at eurowings.com. The respective number of miles required shall be deducted from the participant's account when the reward flight is booked.

2.4.2 Booking reward flights

Reward flights can be booked online with the BASIC, SMART or BEST product at eurowings.com or using the Boomerang Hotline.

The required number of Boomerang Club miles for reward flights is provided in the reward flight table at eurowings.com.

Generally, a reward flight must be booked at least 2 days prior to the selected flight date. Reward flights for third parties and accompanying persons can also be added to bookings. The availability of reward flights pursuant to paragraph 2.4.3. is required for this.

2.4.3 Availability of reward flights

The availability of reward flights may vary greatly depending on the date, season and destination. Reward flights may not available at certain times. 

There is no right to book a reward flight on a certain flight on a certain date.

2.4.4 Fees, surcharges and service charges for reward flights

All incidental flight costs such as fees (e.g. airport taxes and security fees), surcharges (e.g. insurance surcharges) and service charges (e.g. rebooking fees) associated with the award or use of a reward flight must be borne by the participant. Information concerning the amount of fees, surcharges and potentially accruing service charges is available to participants at eurowings.com.

Eurowings Aviation shall not undertake any flat-rate taxation of the benefits granted in accordance with para. 37 a German Income Tax Act [Einkommensteuergesetz, EStG]. The Boomerang Club member must state the benefits granted as non-monetary bonuses as defined by para. 3 no. 38 EStG within his/her personal income tax return.

2.4.5 Rebooking reward flights

Reward flights can be rebooked at eurowings.com or using the Boomerang Hotline. It is possible to rebook to a different time stated in the flight schedule provided that there are reward flights available on the selected new flight. It is not possible to make changes to the booked flight route. The amounts of fees for rebooking, name changes, etc. are provided in the fee table at eurowings.com. If it is not possible to rebook to another reward flight, the reward flight shall lapse. Reward flights for third parties and accompanying persons can also be added to bookings. It is also possible to subsequently transfer the ticket to another person using the Boomerang Hotline. Name changes can be registered by stating the booking code and must be registered at least 30 minutes prior to departure. If multiple flight routes are booked in one booking, it must be noted that a passenger change is only possible up to 30 minutes prior to the scheduled departure time for the first (original) flight route.

2.5. Expiration of miles

If miles are not redeemed in return for a reward within 24 months of being credited to the Boomerang Club account, they lapse upon the expiry of the twenty-fourth month. The lapsed miles shall be automatically deleted from the participant’s Boomerang Club account. Reference is made to the date and scope of any expiration of miles when the Boomerang Club account is accessed in the user profile at www.eurowings.com or in the regular newsletter if the participant has subscribed to it.

Miles belonging to holders of Eurowings credit cards remain valid until automatic mile expiration takes effect due to the cancellation of the Eurowings credit cards; with respect to the miles belonging to holders of Eurowings credit cards, Section 3.1 also applies beyond participation in the Boomerang Club in the event of the contractual relationship being terminated.

Article 3: Contract termination

3.1. Cancellation

Both parties may cancel the contractual participation relationship in writing at any time; a notice period of two weeks applies. The Terms and Conditions of Participation shall continue to apply subsequent to cancellation, for the purpose of processing participation. The participant is no longer authorised to earn miles subsequent to the termination of participation. 

Miles available in the account at the time of participation termination may be used to redeem reward services within 12 months of the date that participation is terminated, provided that no other expiration occurs in accordance with Section 2.5.

In the event of extraordinary termination on the part of the operator, the miles present on the account at the time of participation being terminated can be used within a period of 6 months from the day that participation is ended, to redeem reward services, provided that no other expiration occurs in accordance with Section 2.5.

Eurowings Aviation shall close the participant's account after the expiry of the time periods specified above. Miles still available in the account on this date shall expire.

3.2. Programme termination

Eurowings Aviation reserves the right to terminate the Boomerang Club or replace it with another programme or to transfer it into a different programme operated by a third party at any time. The provisions for termination on the part of Eurowings Aviation pursuant to paragraph 3.1. shall apply mutatis mutandis in these instances. In the case of the programme being transferred into a third-party's programme, the member shall be granted a right to object pursuant to statutory requirements.

Article 4: Miscellaneous provisions

4.1. Liability

In the event of intentional acts and gross negligence and in the event of injury to life, body or health, Eurowings Aviation is liable without limitation for damages that participants experience in connection with their participation and that are caused by Eurowings Aviation or its vicarious agents. For simple negligence in violating a material contractual obligation, liability for material and financial losses is limited to a damage amount that is foreseeable and typically occurring. A material contractual obligation is an obligation that is required for the proper performance of the contract, and upon compliance with which the participant may normally rely. Any further liability for compensatory damages is ruled out, with the exception of claims under the Product Liability Act.

4.2. Data protection

4.2.1. When setting up a user profile during registration, Eurowings Aviation as the operator of eurowings.com collects, processes and uses personal data (e.g. your surname, first name, and postal and email address). Further information on how your personal data is handled on the website is available in our general data protection information that is available under “Data protection” on the website.

4.2.2. Eurowings Aviation, as the operator and issuer of the Boomerang Club, also (alongside Eurowings GmbH as the operator of the website) uses the data collected during the registration of a user profile that has been set up and the personal data recorded in this process. It uses and process this data only for purposes that serve the implementation of the programme. Your data shall only be transmitted to third parties if this is necessary for fulfilling our obligations towards you in connection with the Boomerang Club. This involves, e.g. data that our partners and service providers require for crediting miles or processing customer inquiries, or within the scope of programme-related communication. The data shall only be used for this purpose; the data shall not be stored by third parties or used for marketing purposes.

4.2.3. Indicating your preferences is voluntary within the context of registration for the Boomerang Club. It is possible to register without providing this data. The statements of preference will only be used internally and on an anonymised basis for statistical purposes to improve our services in the course of further processing. The data will not be transmitted to a third party.

4.2.4. Beyond operating the programme, we will only use your personal data if you have stated your express consent to this at the time of registration for the Boomerang Club. In this case you can receive information concerning interesting campaigns and offers via post, email or telephone.

4.2.5. You may revoke your consent to the further use of your data at any time, with immediate effect. Please submit your revocation in writing to Eurowings Aviation GmbH, Data Protection Department, Germanwings-Str.1, 51147 Cologne, Germany.

4.3. Changes to the programme or Terms and Conditions of Participation

Eurowings Aviation reserves the right to amend of supplement the Terms and Conditions of Participation, rewards, reward tiers or other processes described in the programme documents for the Boomerang Club, provided that the participant is not thereby disadvantaged in breach of good faith. Compensatory damage claims asserted by participants against the operators due to country-specific amendments required by law are excluded.
Written notification shall be provided for any amendments and supplements to these Terms and Conditions of Participation. These amendments and supplements shall be deemed to be accepted if a participant does not submit his/her objection in writing within two months of notification. Reference will be specifically made to this implication in the notification. If the participant objects to the change in the programme, his/her participant may be terminated pursuant to paragraph 3.1 of the Terms and Conditions of Participation by means of ordinary termination.

4.4. Law, place of jurisdiction

German law shall apply exclusively. The place of jurisdiction for traders shall be Cologne. The same applies if the participant does not have any place of general jurisdiction in Germany and no residence within the European Economic Area (EEA). If the participant is a consumer with a residence outside Germany but within the EEA, the participant may assert claims in Cologne, located in the Federal Republic of Germany, or in a competent court in the country in which the participant has his/her residence. Furthermore, claims may also be judicially pursued against a participant at his/her place of general jurisdiction or at any additional location in which statutory jurisdiction exists. 

Frequently asked questions relating to the topic: Boomerang Club

How do I cancel my Boomerang Club membership?

If you would like to cancel your Boomerang Club membership, we will need a written notice of termination from you, including your membership number. Please post your notice of termination to:

Eurowings Aviation GmbH
Boomerang Club
Germanwings-Str. 1
D-51147 Cologne

From the date of the cancellation onward, you will no longer be entitled to collect miles. If you still have valid mileage in your account, you will have six months from the date of cancellation to redeem them for awards. Naturally, membership conditions still apply during this period.

Once these six months are up, we will close your account. Any miles remaining in the account at that time will no longer be valid.

Who can collect Boomerang Club miles?

Only registered Boomerang Club members can collect miles. You can sign up easily online by clicking on Become a member.

As a general rule, miles can only be collected for flights that members themselves have taken and that were booked after signing up with the club. No miles are earned on award flights.

How do I sign up for the Boomerang Club?

It's easy to sign up for Boomerang Club membership online. To do this, complete and submit the registration form.

Can I change or cancel my Boomerang Club award flight booking?

You can change your award flight to any other available award flight online, on your mobile phone or by calling the Boomerang hotline at +44 (0) 330 365 9986 (€0.20 per call from landlines – €0.60 maximum per call from mobile phones). Like other flights, this is subject to a booking change charge.

If it is not possible to change to another award flight, both the award flight and the miles used for it will be forfeited.

Transfer to a third party

Naturally you also have the option of transferring your award flight to another person at a later date by calling the Boomerang hotline at +44 (0) 330 365 9986 (€0.20 per call from landlines – €0.60 maximum per call from mobile phones).

For a charge, you can notify us of any name changes, stating the booking number, no later than 30 minutes before departure.

If several legs of a flight are booked in one booking, please be aware that it is only possible to switch passengers up to 30 minutes before the scheduled departure time of the first (originating) leg of the flight.

What benefits do I enjoy as a member of the Boomerang Club?

As a member of the Boomerang Club, you will enjoy a wide variety of benefits:

  • 10 miles per €1 transaction for every Eurowings flight
  • Award flight for only 10,000 miles
  • Exclusive offers and sales

Type of service

Description

Short and medium-haul route

(Charges per person and flight segment)

Long-haul route

(Charges per person and flight segment)
 

Service for disabled passengers

   
BLND Boarding and disembarking assistance for visually impaired passengers no charge no charge
DEAF Boarding and disembarking assistance for deaf passengers and sign language users no charge no charge
WCHR Assistance for passengers with impaired mobility on airport apron no charge no charge
WCHS Assistance for passengers with impaired mobility on aircraft steps no charge no charge
WCHC Carrying passengers with impaired mobility to seat on aircraft no charge no charge
WCMP Transport of manually operated wheelchair no charge no charge
WCBD Transport of a motorised wheelchair operating on dry batteries no charge no charge
Assistance dog Transport of a assistance dog no charge no charge
       
 

Carriage of baggage

   
BAG Reduced baggage surcharge for a maximum of one item of checked luggage €9 - 15 / £7 - 12 / CHF 10 - 16 / $10 - 17 / CZK 244 - 406 / SEK 83 - 139 / NOK 85 - 142 / PLN 38 - 64 / HUF 2,823 - 4,705 (depending on route) €30 / £24 / CHF 33 / $34 / CZK 812 / SEK 278 / NOK 284 / PLN 128 / HUF 9,409 / AED 135 / THB 1,400
BAG (BM) Baggage surcharge for a maximum of one item of checked luggage €18 - 30 / £14 - 24 / CHF 20 - 33 / $20 - 34 / CZK 487 - 812 / SEK 167 - 278 / NOK 170 - 284 / PLN 77 - 128 / HUF 5,646 - 9,409 (depending on route) €60 / £47 / CHF 65 / $67 / CZK 1,624 / SEK 555 / NOK 568 / PLN 255 / HUF 18,819 HUF / AED 271 / THB 2,700
BAG 2 - 5 Baggage surcharge per additional item of checked luggage €75 / £59 / CHF 82 / $84 / CZK 2,030 / SEK 694 / NOK 703 / PLN 319 / HUF 23,523 €150 / £118 / CHF 164 / $168 / CZK 4,060 / SEK 1,389 / NOK 1,419 / PLN 638 / HUF 47,047 / AED 677 / THB 6,600
XBA/XMA Excess luggage surcharge for the first item of luggage of up to 9 kg of excess weight €50 / £39 / CHF 55 / $56 / CZK 1,353 / SEK 463 / NOK 473 / PLN 213 / HUF 15,682 €100 / £79 / CHF 109 / $112 / CZK 2,706 / SEK 926 / NOK 946 / PLN 425 / HUF 31,365 / AED 452 / THB 4,400
XBB-XBE/MBXME Excess luggage surcharge for additional items of excess luggage of up to 9 kg of excess weight €50 / £39 / CHF 55 / $56 / CZK 1,353 / SEK 463 / NOK 473 / PLN 213 / HUF 15,682 €100 / £79 / CHF 109 / $112 / CZK 2,706 / SEK 926 / NOK 946 / PLN 425 / HUF 31,365 / AED 452 / THB 4,400
SKI Transport of ski equipment weighing up to max. 30 kg (skis/snowboards – max. 3 pairs/boards per person) incl. accessories such as sticks and ski/snowboarding boots (depending on availability) no charge no charge
WEAP Transport of sports weapons per item (incl. ammunition) €50 / £39 / CHF 55 / $56 / CZK 1,353 / SEK 463 / NOK 473 / PLN 213 / HUF 15,682 not available
GOLF Transport of golf equipment per set €50 / £39 / CHF 55 / $56 / CZK 1,353 / SEK 463 / NOK 473 / PLN 213 / HUF 15,682 €100 / £79 / CHF 109 / $112 / CZK 2,706 / SEK 926 / NOK 946 / PLN 425 / HUF 31,365 / AED 452 / THB 4,400
BIKE Transport of bicycle (packed securely for transport) per bike
Packing material is not provided by us (depending on availability)
€50 / £39 / CHF 55 / $56 / CZK 1,353 / SEK 463 / NOK 473 / PLN 213 / HUF 15,682 €100 / £79 / CHF 109 / $112 / CZK 2,706 / SEK 926 / NOK 946 / PLN 425 / HUF 31,365 / AED 452 / THB 4,400
SPEQ Transport of the following specialised equipment: bodyboard, surfboard, sailboard/hang-glider, diving equipment (depending on availability) €50 / £39 / CHF 55 / $56 / CZK 1,353 / SEK 463 / NOK 473 / PLN 213 / HUF 15,682 €100 / £79 / CHF 109 / $112 / CZK 2,706 / SEK 926 / NOK 946 / PLN 425 / HUF 31,365 / AED 452 / THB 4,400
 

 Please note:

If your booking consists of an etix® ticket number and/or a Eurowings flight booked via one of our partner airlines or at a travel agency, luggage rules may vary. Please contact the relevant airline or travel agency for more information.
   
       
 

Specific services

   
ADD Service surcharge levied on a booking or booking change (flight date) in line with Article 5.2.3 of the GCC, as booked via the call centre, at our airport sales desk or through a commercial agent €20 / £16 / CHF 22 / $22 / CZK 541 / SEK 185 / NOK 189 / PLN 85 / HUF 6,273 (per booking, not per person and per journey) €20 / £16 / CHF 22 / $22 / CZK 541 / SEK 185 / NOK 189 / PLN 85 / HUF 6,273 / AED 90 / THB 900 plus difference in current flight price
RBK Charge for a change to the flight date up to 30 minutes before departure €65 / £51 / CHF 71 / $73 / CZK 1,759 / SEK 602 / NOK 615 / PLN 276 / HUF 20,387 plus difference in current flight price €90 / £71 / CHF 98 / $101 / CZK 2,436 / SEK 833 / NOK 851 / PLN 383 / HUF 28,228 / AED 406 / THB 4,000 plus difference in current flight price
NC1 Change of name per person and per booking €65 / £51 / CHF 71 / $73 / CZK 1,759 / SEK 602 / NOK 615 / PLN 276 / HUF 20,387 plus difference in current flight price €120 / £94 / CHF 131 / $134 / CZK 3,248 / SEK 1,111 / NOK 1,135 / PLN 510 / HUF 37,637 / AED 542 / THB 5,300 plus difference in current flight price
PETC Transport of pets up to 8 kg in an appropriate container (Containers for transporting pets are not provided by us) €40 / £31 / CHF 44 / $45 / CZK 1,083 / SEK 370 / NOK 378 / PLN 170 / HUF 12,546 (no additional charge for assistance dogs) not available (assistance dogs available, no charge)
TAFR Surcharge per payment by credit card or Paypal (e.g. in the case of adding luggage or purchasing flight vouchers) 2% of the payment amount (for domestic German flights plus VAT) 2% of the payment amount
TAFG Surcharge for payments by credit card for group bookings per person and leg 2% of the payment amount (for domestic German flights plus VAT) 2% of the payment amount
INF Service charge per leg for children up to 2 years of age €15 / £12 / CHF 16 / $17 / CZK 406 / SEK 139 / NOK 142 / PLN 64 / HUF 4,705 €75 / £59 / CHF 82 / $84 / CZK 2,030 / SEK 694 / NOK 709 / PLN 319 / HUF 23,523 / AED 339 / THB 3,300
UM Supervision of children between 5 and 11 travelling alone (unaccompanied minor service in accordance with Article 21) only within Germany and on flights from Germany to Zurich and Vienna €50 / £39 / CHF 55 / $56 / CZK 1,353 / SEK 463 / NOK 473 / PLN 213 / HUF 15,682 not available
Pushchairs Transport of pushchairs on airport apron, on aircraft steps, in the airport no charge no charge
SEF Seat reservation – standard (Middle seat) €8 / £6 / CHF 9 / $9 / CZK 217 / SEK 74 / NOK 76 / PLN 34 / HUF 2,509 €10 / £8 / CHF 11 / $11 / CZK 271 / SEK 93 / NOK 95 / PLN 43 / HUF 3.136 / AED 45 / THB 500
SEF Seat reservation – standard (Aisle or window) €12 / £9 / CHF 13 / $13 / CZK 325 / SEK 111 / NOK 114 / PLN 51 / HUF 3,764 €20 / £16 / CHF 22 / $22 / CZK 541 / SEK 185 / NOK 189 / PLN 85 / HUF 6,273 / AED 90 / THB 900
SEF Seat reservation with more legroom (in BASIC fare, including snack & drink)) €19 - 21 / £15 - 16 / CHF 21 - 23 / $21 - 23 / CZK 514 - 568 / SEK 176 - 194 / NOK 180 - 199 / PLN 81 - 89 / HUF 5,959 - 6,587 (depending on route)

€90 / £71 / CHF 98 / $101 / CZK 2.436 / SEK 833 / NOK 851 / PLN 383 / HUF 28.228 / AED 406 / THB 4.000
SEF Seat reservation with more legroom (in SMART fare, including snack & drink) €4 - 6 / £3 - 5 / CHF 4 - 7 / $4 - 7 / CZK 108 - 162 / SEK 37 - 56 / NOK 38 - 57 / PLN 17 - 26 / HUF 1,255 - 1,882 (depending on route)

€50 / £39 / CHF 55 / $56 / CZK 1,353 / SEK 463 / NOK 473 / PLN 213 / HUF 15,682 / AED 226 / THB 2,200
  Extra seat: empty middle seat (valid for the transport of musical instruments larger than a guitar) Extra ticket (same price as existing ticket if booked by midnight on the same day; otherwise the flight fare on the day the private seat is booked) Extra ticket (same price as existing ticket if booked by midnight on the same day; otherwise the flight fare on the day the private seat is booked)
       
 

Other charges

   
CBF Flat-rate compensation per returned direct debit €7.65 / £6 / CHF 8 / $9 / CZK 207 / SEK 71 / NOK 72 / PLN 33 / HUF 2,399 €7,65 / £6 / CHF 8 / $9 / CZK 207 / SEK 71 / NOK 72 / PLN 33 / HUF 2.399 / AED 35 / THB 400
CXL/RBK
flex
Charge-incurring booking change and cancellation in fares with the Flex option in line with Article 19.4.3 €75 / £59 / CHF 82 / $84 / CZK 2,030 / SEK 694 / NOK 709 / PLN 319 / HUF 23,523 €90 / £71 / CHF 98 / $101 / CZK 2,436 / SEK 833 / NOK 851 / PLN 383 / HUF 28,228 / AED 406 / THB 4,000

ERRORS & OMISSIONS EXCEPTED.

For further information please consult our General Conditions of Carriage.

Our fares at a glance

   

BASIC

Our budget fare

SMART

Our standard fare

BEST

Our comfort fare
  Collect miles - Boomerang Club or Miles & More
          Increased mileage credit, including HON Circle miles
  Snack & drink From €6       À la carte catering
  1 bag up to 23 kg €9 - 15
(depending on the route)
if booked online
       
  2nd bag up to 23 kg €75
if booked online
€75
if booked online
   
  Preferred seating
(Middle Seat)
€8       Throughout the 
Airbus fleet in rows 1-3
  Preferred seating
(Aisle or window)
€12       Throughout the 
Airbus fleet in rows 1-3
  Seat with more legroom
Snack & drink included
€19 - 21
(depending on the route)
where available
€4 - 6
(depending on the route)
where available
  Throughout the 
Airbus fleet
  Adjacent seat free            
  Lounge access Lounge access at select airports for HON and SEN Lounge access at select airports for HON, SEN and FTL
Lounge access at select airports
  Reserved
hand luggage compartment
           
  Priority check-in
and boarding
           
  Access to security fast lane           At select airports
  Booking changes Surcharge Free with Flex option * Free with Flex option *
  Cancellation     Free with Flex option * Free with Flex option *
  Extras
Special luggage and sport equipment
Surcharge **
(price depends on service)
Surcharge **
(price depends on service)
Surcharge **
(price depends on service)
   

BASIC

Our budget fare

SMART

Our standard fare

BEST

Our Premium fare
  Collect miles - Boomerang Club or Miles & More
        Mileage credit, including HON Circle miles
  SMART-Meals     One warm and one cold meal incl.     À la carte catering
  Sky-Meals
(Six meals to chose from)
Sky-Meal from €7,90
  Can be added to SMART-Meals     À la carte catering
  À la carte catering            
  1 bag up to 23 kg €30
if booked online
       
  2nd bag up to 23 kg €150
if booked online
€150
if booked online
   
  Preferred seating
(Middle seat)
€10       Throughout the 
Airbus fleet in rows 1-3
  Preferred seating
(Aisle or window)
€20       Throughout the 
Airbus fleet in rows 1-3
  Seat with more legroom
€90
where available
€50
where available
   
  Premium seating in the exclusive area        
  More legroom and a comfortably adjustable backrest included        
  Lounge access   Lounge access at select airports for HON, SEN and FTL
Lounge access at select airports
  Reserved
hand luggage compartment
         
  Priority check-in
and boarding
         
  Access to security fast lane         At select airports
  Booking changes Surcharge Free with Flex option * Free with Flex option *
  Cancellation   Free with Flex option * Free with Flex option *
  Extras
Special luggage and sport equipment
Surcharge **
(price depends on service)
Surcharge **
(price depends on service)
Surcharge **
(price depends on service)

 
In-flight entertainment
Wings Entertain
€9,90 
(payment on board)
€9,90
(payment on board)
 
  WiFi on board 
Wings Connect
Surcharge
(price depends on service,
payment on board)
Surcharge
(price depends on service,
payment on board)
Surcharge
(price depends on service,
payment on board)

     Included           
 
     Cannot be added

* Can be added for a surcharge; free booking changes and cancellation possible until the end of the departure date
** Where available

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Once you sign up for the Eurowings newsletter, you will receive regular information by email with company news and current offers. You can stop receiving the newsletter at any time by clicking on the "Unsubscribe" link in the newsletter. In order to measure response, we use industry-standard metrics that send the "Click and open" information via hotspots. We can only access the data collected in anonymous and aggregate form.

etix® is an electronic ticket that replaces paper tickets. It has a 13-digit number in addition to your booking code. You receive this etix® ticket number under certain circumstances, for example if you book through the Lufthansa website or a travel agent. It is saved for you in the etix® database. When you present your etix® ticket number and a photo ID, you will receive your boarding pass.

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The connection between ${originairport} and ${destinationairport} is carried out by our partner, Condor. You can book your flight directly with Condor. Would you like to be automatically redirected to Condor?

When flying from, to or over certain countries* airlines are required by law to collect certain data through the Advance Passenger Information System (APIS) and to forward it to the authorities of those countries prior to the flight.

The following information is required:

  • Title
  • First name and surname
  • Date and country of birth
  • Gender
  • Nationality
  • Passport information
     

Additional APIS information is required for entry into the USA:

  • Country of residency
  • Destination airport
  • Complete address of your destination (street, city, postal code, state/province, country) 

Passengers who book online can enter this information immediately after completing their booking. Any missing information can be added later by going to 'My Eurowings'.

To avoid unnecessary delays at the check-in counter, we recommend that you submit the APIS information as early as possible using our online form.

Please note that you may not be permitted to travel if the information is not complete.

* United Kingdom, United States of America, Mauritius, Dominican Republic, Thailand, Cuba

Travelling with children

We can only transport children under the age of 12 at the time of travel if they travel with a responsible companion who has reached majority. Children and the accompanying adult must belong to the same booking (with the same booking number). If this is not the case, please contact our call centre no later than 3 days before departure.

In event that the accompanying adult is not a parent or legal guardian, we will need written permission from a parent or a legal guardian. Please use the form provided for this purpose. Without this written permission, we regret that we will have to refuse carriage.
On direct flights within Germany, childen ages 5 through 11 may travel with Eurowings without an accompanying adult (unaccompanied minors). Our child-friendly staff will care for your child and ensure that he or she reaches the destination airport safely.

Infants under the age of 2 are not entitled to a seat. Instead, they are transported on the lap of an adult and secured with a seatbelt (loop belt).

Alternatively, we offer transport in a child safety seat in a separate seat. Bookings may only be made through the call centre or at one of our airport counters. Online booking is excluded.

More information about travelling with children.

  Important: the valid age is that on the date of the last flight in the booking.  

Travelling with infants

We can only transport children under the age of 12 at the time of travel if they travel with a responsible companion who has reached majority. Children and the accompanying adult must belong to the same booking (with the same booking number). If this is not the case, please contact our call centre no later than 3 days before departure.

In event that the accompanying adult is not a parent or legal guardian, we will need written permission from a parent or a legal guardian. Please use the form provided for this purpose. Without this written permission, we regret that we will have to refuse carriage.
On direct flights within Germany, childen ages 5 through 11 may travel with Eurowings without an accompanying adult (unaccompanied minors). Our child-friendly staff will care for your child and ensure that he or she reaches the destination airport safely.

Infants under the age of 2 are not entitled to a seat. Instead, they are transported on the lap of an adult and secured with a seatbelt (loop belt).

Alternatively, we offer transport in a child safety seat in a separate seat. Bookings may only be made through the call centre or at one of our airport counter. Online booking is excluded.

More information about travelling with children.

  Important: the valid age is that on the date of the last flight in the booking.

Partner Airlines

Airline Airline code Website Baggage policy
Lufthansa LH www.lufthansa.com click here
Germanwings 4U www.eurowings.com click here
SWISS LX www.swiss.com click here
Austrian Airlines OS www.austrian.com click here
Brussels Airlines SN www.brusselsairlines.com click here
Condor DE www.condor.com click here
United Airlines UA www.united.com click here
Air Canada AC www.aircanada.com click here
All Nippon Airways NH www.anaskyweb.com click here

Long-haul routes include Miami, Orlando, Las Vegas, Seattle, Mauritius, Bangkok, Cancun, Phuket, Havanna, Varadero, Punta Cana und Puerto Plata.  

Web check-in is currently only available on our long-haul flights to Mauritius. You can check in online 72 hours before departure here. Web check-in usually closes 90 minutes before departure. Here you can check the exact times for the web and mobile check-in at your departure airport.

Web check-in is currently unavailable on our long-haul flights to Phuket, Bangkok, Miami, Orlando, Las Vegas, Seattle, Cancun, Havanna, Varadero, Punta Cana, Puerto Plata.
Please use our check-in counter at the airport. The check-in counters open three hours before departure and close 60 minutes before scheduled departure time.