Coronavirus: Eurowings introduces flexible rebooking options

Cologne 06/03/2020 15:00

Far-reaching goodwill regulations for rebookings

  • Free rebooking possibility for new bookings until 31 March 2020

  • Free rebooking until 31 December 2020 for already booked flights with departure date until 30 April 2020

Eurowings now introduces more flexible rebooking options. The new far-reaching goodwill regulations for rebooking apply to both existing and future bookings.

Rebooking option for new bookings:
As of now and until 31 March 2020, Eurowings passengers can rebook newly booked flights once free of charge. Thus, passengers can rebook to a new date within the travel period until 31 December 2020 without any rebooking fee.

Rebooking option for existing bookings:
The goodwill regulation for existing bookings applies to all flights with a departure date up to 30 April 2020. Passengers can rebook once to a new date within the travel period up to 31 December 2020 without any rebooking fee.

For both goodwill arrangements, the rebooking must be issued by 31 May 2020. It is possible to rebook free of charge to a different route than the one originally booked, taking into account any fare differences. 

Please note: 

  • These rebookings are possible for all booked flight tickets issued through Eurowings direct channels such as eurowings.com or the Eurowings customer app.

  • Free rebooking can only be made through the Service Center.

  • The rebooking is free of charge. The difference to current daily fare will be charged.

  • Rebooking is only possible before the start of the trip.

With the new goodwill arrangement, Eurowings is responding to the wish of many customers to be able to make their travel plans more flexible under the exceptional circumstances caused by the spread of the coronavirus.

Cancelled flights

Operating flights

 Eurowings asks all passengers to urgently check the current travel and entry limitations of their final destination. You can find more information here.

Status of your flight

We ask all passengers who have planned a Eurowings flight within the strike period to regularly check the current status of their flight before travelling to the airport at www.eurowings.com or via the Eurowings Customer App.

 

Contact details:

Air passengers who have provided their contact details will be informed of any changes by SMS or email. Passengers who have booked a flight through eurowings.com can retroactively enter their personal contact details in the „My Trip" section.

 

Important notice:

If your Eurowings flight is cancelled, you can change your booking online to an alternative Eurowings flight either before or after the planned departure time free of charge or alternatively cancel it.

Cancelled flights can also be rebooked or cancelled using an Internet-enabled mobile phone via the mobile portal, the Eurowings iPhone oder Android app.

For domestic flights within Germany that cannot be operated due to the strike, it is possible to convert the flight ticket into a Deutsche Bahn train ticket. This is possible in the Eurowings Customer App or via the Service Center. The issued documents are only valid in the trains of the Deutsche Bahn.

 

Please note:

If your booking was made on an etix® ticket number (e.g.: 220-1111111111) or if you have booked a Eurowings flight on the lufthansa.com website or with one of our partner airlines, please contact the Lufthansa reservations office or the corresponding airline to change the flight date.

If you booked your flight through an operator or travel agent, please contact the tour operator or travel agent directly.