Baggage & carry-on items

The most frequently asked questions

  • Please report immediately to our "Lost & Found" counter in the Arrivals area of the destination airport, because delayed reports cannot be accepted. Our colleagues at the counter will do everything to find your baggage as quickly as possible.

    In the first 5 days following the loss of your baggage, the airport where you reported the loss is solely responsible for the search. If they are unable to find your bags within this time, our headquarters will take over. You can check online for updates on the search on our baggage tracing page.

    We kindly ask you to send us following documents via email to help us find your luggage as quickly as possible:

    • Your booking number (online confirmation number)
    • The loss report from the destination airport
    • The contents list (BIF) issued by the airport, which must be completed and signed
    • Your banking information – not your credit card number (for bank accounts held outside Germany, please include your IBAN or SWIFT code)
    • Your telephone number in case we have any questions or messages
    • Your luggage tag

    Eurowings Baggage Competence Center
    Postfach 51 12 55
    13372 Berlin

    Email: baggage@claim.eurowings.com

  • We apologize if your baggage was damaged during a Eurowings flight. We will try to resolve the incident as quickly as possible.

    If you notice that your baggage is damaged on arrival, we ask you to report this to the local Eurowings bag tracing department.

    If this happens, you must notify us in writing of the damage within seven days as provided by law. Please send this information by email to the following address.

    To handle the matter, we need the following from you:

    • Your booking number (online confirmation number)
    • A damage report from the destination airport
    • A receipt or report from a luggage retailer on the value/condition of the damaged item of luggage
    • Your banking information – not your credit card number (for bank accounts held abroad, please include your IBAN and SWIFT code)
    • Your telephone number in case we have any questions or messages
    • Your luggage tag

     

    Eurowings Baggage Competence Center
    Postfach 51 12 55
    13372 Berlin

    Email: baggage@claim.eurowings.com

    Once we have received your documents we will contact you by phone as soon as possible.

    Please note that Eurowings accepts no liability for wear and tear or for damage due to the nature of the baggage.

    This includes:

    • Oversize and heavy items
    • Packaging that is unsuitable for flights (boxes, plastic bags, etc.)
    • Limited-edition luggage
    • Scratches and dents
    • Soil marks
    Note:

    If your baggage is damaged during a flight operated by one of our partner airlines, please contact the appropriate airline. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • You will be charged for each item of luggage that you check in. If you check in more than one bag weighing 23 kg, an additional fixed charge for excess luggage applies.

    If you book your first piece of luggage up to 23 kg on the website, a surcharge of €9 - 30 per route and passenger (the exact amount depends on the route) will apply. This amount is increased to €18 - 60 (the exact amount depends on the route) for bookings at the airport counter. If you check in more than one bag weighing 23 kg, an additional charge will apply.

    Luggage can be registered at the time of booking the flight or at a later date.

    SMART fare

    Passengers who have booked the SMART fare can check in one item of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

    BEST fare

    Passengers who have booked the BEST fare can check in two items of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

    BIZclass fare

    Passengers who have booked the BIZclass fare can check in two items of luggage weighing 32 kg (no special or excess luggage) at no extra charge.

    Excess luggage

    Excess luggage can either be registered online or via telephone at the time of booking or added at a later date via the "My flight" area. Excess luggage can also be added via our mobile services in the "Add services" area. If this is not done, a higher fixed charge will apply when checking in excess luggage at the airport.

    Special luggage

    Special luggage includes sports equipment, pushchairs and cots and is subject to special terms. Please label each item of luggage to be checked in with your name or another personal mark.

    Note:

    Special terms apply for passengers travelling with sports equipment and special luggage.
    If you don't have a booking number but instead have an etix® ticket number, or if you have booked a Eurowings flight with one of our partner airlines or in a travel agency, then luggage regulations may vary. Please contact the relevant airline or your travel agency.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • Yes, baggage can be added to a booking up to before web check-in closes before departure. If this is done online through "Book add-ons", on a mobile phone in the "Manage bookings" area, or by telephone, the usual additional charges apply. You will pay more if you register your baggage when you get to the airport counter.

    Adding baggage to a booking online

    1. Log in on the "Book add-ons" page.
    2. You will see an overview of your flights with all of the services you have booked.
    3. Simply add your baggage or excess baggage.
    4. After clicking "Next", just confirm your payment to complete the booking.
    5. We will then send you an updated booking confirmation.
    Note:

    Registered baggage cannot be removed.
    If you have an etix® ticket number rather than a booking number, or if you have booked a Eurowings flight with one of our partner airlines or through a travel agency, baggage regulations may vary. Please contact the appropriate airline or your travel agency for more details.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. They can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • If you forget or lose a personal item on the plane, our employees at the luggage-tracing office at the appropriate airport will be happy to assist you.

    For more information, contact the airport in question by phone:

    • Adana Airport: +90 212 4633636
    • Amsterdam Airport: +31(0)683693759
    • Ankara Airport: +90 312 398 2243
    • Antalya Airport: +90 242 3303 470
    • Athens Airport: +30 210 35 30 153
    • Bangkok Airport: +66 2 134 2214
    • Barcelona Airport: +34 932 983 310
    • Bari (Apulia) Airport: +39 080 5800 224
    • Basel Airport:  +41 43 815 08 05                                                          
    • Belgrade Airport: +381 11 22 86 412
    • Bergen Airport: +47 815 59955
    • Berlin Tegel Airport: lostandfound.txl.wpas.servicecenter@wisag.de
    • Bilbao Airport: +34 94 4869801
    • Birmingham Airport: +44 121 767 7771 
    • Bodrum Airport: +90 212 463 36 36 EXT 26080
    • Bologna Airport: +39 051-6479 6470 
    • Boston Airport: +1 781 817 9446
    • Bremen Airport: brell@ahs-de.com
    • Bridgetown Airport: +1 246 428 1661 EXT 3425   
    • Brindisi Airport: +39 0831 4117 447
    • Brussels Airport: +32 2 788 33 44
    • Budapest Airport: +361 296 8395
    • Cagliari (Sardinia) Airport: +39 0702 12076
    • Cancun Airport: +52 998 886 0905
    • Casablanca Airport: +212 625 57 20 05
    • Catania (Sicily) Airport: +39 095 7239 630
    • Chania Airport: +30 282 1065 886                      
    • Cologne/Bonn Airport: cgnll@ahs-de.com
    • Corfu Airport: +30 26610 28722
    • Corsica (Bastia): +33 4955 45411
    • Corsica (Calvi): +33 4956 58800
    • Crete (Heraklion) Airport: +30 2810 397384
    • Djerba Airport: +216 75653530 EXT 287
    • Dortmund Airport: lostandfound@dortmund-airport.de
    • Dresden Airport: drsstll@dlh.de
    • Dubai Airport: +971 6005 70006
    • Dublin Airport: +353 1 812 5714 or +353 1 812 5715
    • Dubrovnik Airport: +385 2077 3328
    • Dusseldorf Airport: dusllfp@ahs-de.com
    • Edinburgh Airport: +44 131 348 4130
    • Edremit Airport: +90 266 376 1404
    • Enfidha Airport: +216 73 103 010 6255
    • Faro Airport: +351 289 88 9407
    • Fort Myers Airport: + 1 239-590-4646
    • Frankfurt Airport: +49 69 690 20439
    • Friedrichshafen Airport: +49 7541 284 386
    • Fuerteventura Airport: +34 928 860 867 / 688
    • Funchal Airport: +35 1291520921 / 23
    • Geneva Airport: +41 22 799 33 36
    • Gran Canaria/Las Palmas Airport: +34 928579260 / 62
    • Guernsey Airport  +44 1481 237267 / +44 1481 237267
    • Hamburg Airport: hamll@ahs-de.com 
    • Hanover Airport: hajll@ahs-de.com
    • Havana Airport: +53 7649 7160
    • Helsinki Airport: +358 29 193 0505
    • Hurghada Airport: +20 653 445 543
    • Ibiza Airport: +34 971-809 158
    • Istanbul Sabiha Gökcen Airport: +90 216 463 3636
    • Izmir Airport: +90 232 2740047
    • Jerez de la Frontera Airport: +34 956 150 157 
    • Jersey Airport: +44 1534 744153
    • Kalamata Airport: +30 26820 47506              
    • Karlsruhe/Baden Baden Airport: +49 7229 66 2385
    • Karpathos Airport: +30 22450 91160
    • Katowice Airport: +48 32 380 10 64            
    • Kavala Airport: +30 25910 53466
    • Kayseri Airport: +30 352 337 3353
    • Klagenfurt Airport: +43 5 1766 38247
    • Kos Airport: +30 224 205 1567
    • Krakow Airport: +48 12 285 51 21
    • Kutahya Airport: +90 274 327 30 01
    • Lamezia Terme Airport: +39 0968 419547
    • Lanzarote Airport: +34 928 846102
    • Larnaca Airport: +357 24 00 85 35
    • La Romana Airport: +1 809 813 9080 
    • Leipzig/Halle Airport: service.leipzig@dlh.de
    • Lisbon Airport: +351 2184 45182
    • London-Heathrow Airport: +44 208 745 4980 1 / +44 844 824 3115 2 / +44 203 761 1800 3
    • London Stansted Airport: +44 870 850 0038
    • Lyon Airport: +33 472 22 75 75
    • Madrid Airport: +34 91 3243678
    • Malaga Airport: +34 952 04 83 78                         
    • Manchester Airport: +44 871 288 7354
    • Marrakech Airport: +212 620 572 069
    • Marsa Alam Airport: +20 122 2446812
    • Marseille Airport: +33 825 100 221
    • Memmingen Airport: +49 8331 984 200-256
    • Menorca Airport: +34 971 369015
    • Miami Airport: +1 305 871 8325
    • Milan Malpensa Airport: +39 02 74866176
    • Montego Bay Airport: +1 8769 525530-3
    • Munich Airport: cabinlost@baggageservice.de
    • Münster Osnabrück Airport: +49 2571 94 1610
    • Mykonos Airport: +30 22890 22327
    • Mytilene Airport: +30 22510 62083
    • Nador Airport: +212 6 20 57 20 83 / 54
    • Naples Airport: +39 081 7896 1818
    • New York Airport (JFK): +1 718 360 8930
    • Nice Airport: +33 4 93 214209 (10:00 am - 7:00 pm)
    • Nuremberg Airport: lostandfound@airpart.de
    • Olbia Airport: +39 0789 563469
    • Ordu-Gireson Airport: +90 452 226 2852
    • Oslo Airport: +47 815 11 062
    • Paderborn Airport: +49 2955 77357
    • Palermo Airport: +39 091 7020 660 or +39 091 7020 315
    • Palma de Mallorca Airport: + 34 971 787 933
    • Paphos Airport: +357 26 00 7235 / 26 00 7238
    • Paris Airport: +33 1 84 03 03 04
    • Phuket Airport: +66 76 351 721
    • Pisa (Tuscany) Airport: +39 050 849 400
    • Porto Airport: +351 22 943 2542
    • Poznan Airport: +48 697 015 801
    • Prague Airport: +42 02 20114 483
    • Preveza/Lefkas: +30 26820 47506
    • Pristina Airport: +381 3859 58 175 or -179
    • Puerto Plata Airport: +1 809 586 0188 
    • Pula Airport: +385 5253 0149
    • Punta Cana (Dom. Rep.) Airport: +1 809 959 3014 
    • Reykjavik (Keflavik) Airport: +354 8997 257
    • Rijeka Airport: +385 51 842 132
    • Rhodes Airport: +30 22410 83266
    • Rome Fiumicino Airport: +39 06 6595 25591
    • Rostock-Laage Airport: +49 38454 321390
    • Saarbrücken Airport: +49 6893 83371
    • Salalah Airport: +968 23368268
    • Salzburg Airport: +43 662 8580 259
    • Samos Airport: +30 22730 62895 / 6
    • Samsun Airport: +90 362 844 8293
    • Santa Cruz de la Palma Airport: +34 922 426 162 | +34 699 281 502
    • Sarajevo Airport: +387 33 289 405
    • Seattle Airport: +1 303 709 5827
    • Sharm el-Sheikh Airport: +20 122259300
    • Split Airport: +385 21 203 218 or -555
    • Stockholm Airport: +46 8 797 6080                                          
    • Stuttgart Airport: strll@s-ground.de
    • Sylt Airport: +49 4651 920612
    • Tangier Airport: +212 539 39 96 80
    • Tenerife South Airport: +34 922 759 391
    • Thessaloniki Airport: +30 2310 478932
    • Tirana Airport: + 355 0436 3369 206
    • Tivat Airport: +382 32 670 913
    • Toulouse Airport: +33 825 100 221   
    • Trabzon Airport: +90 462 3280 8536
    • Tunis Airport: +216 7175 5000 337-58 or -59
    • Turin Airport: +39 011 5676 200
    • Umea Airport: +46 101 095 063
    • Varadero Airport: +53 4524 7015 EXT 2952
    • Venice Marco Polo Airport: +39 041 260 9260
    • Verona Airport: +39 04 58095715
    • Vienna Airport: +43 1-7007 29360
    • Wroclaw Airport: +48 71 3581 387 
    • Zadar Airport: +38 523 205 800
    • Zagreb Airport: +385 1 4562 229
    • Zakynthos Airport: +30 26950 37216
    • Zurich Airport: +41 42 815 0294

    If you have any questions about this, please use this contact form.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. Thez can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Footnote list

    1 In the first 24 hours after items are lost

    2 More than 24 hours after items are lost, within the U.S.

    3 More than 24 hours after items are lost, outside the U.S.

  • Electronic cigarettes (e-cigarettes, PVs, etc.) may only be carried in carry-on bags. It is not permitted to carry them in checked baggage.

    The use of electronic cigarettes on board the aircraft is prohibited.

  • If you wish to check in your smart luggage for a flight with Eurowings, the lithium battery must be removed before check-in and carried in the cabin in your hand luggage. Even if the luggage is to be transported in the cabin, the lithium battery must be removed before departure. 

    Smart luggage with fixed batteries cannot be transported and is prohibited on board.

  • Your fare for maximum comfort at an attractive price.

    The BEST fare offers all of our guests special comfort. An exclusive seat in the front rows with more leg room, lounge access (where available), à la carte dining and many other advantages leave nothing to be desired.

  • Tailored to your specific needs – our SMART fare includes certain additional services and lets you add others in yourself.

    The SMART fare is our standard fare. Along with the advantages of the BASIC fare, it also includes one checked bag, preferred seating and in-flight dining.

  • Children under 12 years of age are subject to the same baggage requirements as adults. They apply even if children will not be sitting in their own seats.

    One of the following items may be carried and checked as baggage free of charge for each infant/child:

    • Baby buggy
    • Stroller
    • Child safety seat
    • Travel bassinet

    Larger items will be carried as oversize luggage. Some airports allow you to take smaller, lighter strollers with you to the gate.

    Child safety seats

    If your child will sit in a child safety seat in the cabin, it must first be inspected at the check-in counter to ensure it is suitable for the flight. For this reason, Web check-in is not available for passengers bringing a child safety seat.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. They can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

Frequently asked questions relating to the topic: Baggage

  • What charges apply for checking in luggage at Eurowings?

    You will be charged for each item of luggage that you check in. If you check in more than one bag weighing 23 kg, an additional fixed charge for excess luggage applies.

    If you book your first piece of luggage up to 23 kg on the website, a surcharge of €9 - 30 per route and passenger (the exact amount depends on the route) will apply. This amount is increased to €18 - 60 (the exact amount depends on the route) for bookings at the airport counter. If you check in more than one bag weighing 23 kg, an additional charge will apply.

    Luggage can be registered at the time of booking the flight or at a later date.

    SMART fare

    Passengers who have booked the SMART fare can check in one item of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

    BEST fare

    Passengers who have booked the BEST fare can check in two items of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

    BIZclass fare

    Passengers who have booked the BIZclass fare can check in two items of luggage weighing 32 kg (no special or excess luggage) at no extra charge.

    Excess luggage

    Excess luggage can either be registered online or via telephone at the time of booking or added at a later date via the "My flight" area. Excess luggage can also be added via our mobile services in the "Add services" area. If this is not done, a higher fixed charge will apply when checking in excess luggage at the airport.

    Special luggage

    Special luggage includes sports equipment, pushchairs and cots and is subject to special terms. Please label each item of luggage to be checked in with your name or another personal mark.

    Note:

    Special terms apply for passengers travelling with sports equipment and special luggage.
    If you don't have a booking number but instead have an etix® ticket number, or if you have booked a Eurowings flight with one of our partner airlines or in a travel agency, then luggage regulations may vary. Please contact the relevant airline or your travel agency.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can I add services to my Eurowings booking later?

    Yes, you can edit your booking and add the following extra services up to before web check-in closes before departure, whether you do it online, on your mobile phone, by phone or at one of our airport counters:

    • Regular, excess and special baggage (golfing equipment, bicycles and sports gear such as surfboards, snowboards, bodyboards, diving gear, and sail and hang gliders)
    • Transport of pets
    • Seat reservations
    • Boarding and deplaning assistance for hearing or visually impaired passengers and travelers with restricted mobility
    • Boarding with a wheelchair
    • Assistance for passengers with restricted mobility from check-in to the aircraft, including assistance with steps to aircraft
    • Train connections to airport

    Please be aware that space restrictions prevent us from transporting unlimited amounts of special baggage. Once our space is used up, you will no longer be able to select this service.

    Fare upgrade

    Up to 72 hours before departure, you can still upgrade your fare by phone or at our counters. There will be no processing charge if you do it by phone.

    Note:

    Do you have an etix® ticket number instead of a booking number? Did you book your Eurowings flight through a travel agent or one of our partner airlines? Did you book a flight with a partner airline at eurowings.com? If so, please contact the specific airline or your travel agent.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Are there any restrictions at Eurowings on the amount, size and weight of carry-on items?

    Each passenger may bring one carry-on item with a maximum weight of 8 kg and maximum dimensions of 55 x 40 x 23 cm on board. This excludes folding garment bags as carry-ons, which may measure up to 57 x 54 x 15 cm.

    In addition to this, each passenger may bring another personal carry-on item (max. 40 x 30 x 10 cm)  (e.g. laptop bag or handbag) as well as one baby carrier, child car seat or buggy per child (transport in the cargo hold possible) and wheelchairs/orthopedic aids (for example, a walker).

    Due to the limited space available in the cabin, larger or heavier pieces of luggage must be checked at the airport counter and will be transported in the cargo hold. This is not only for your own safety and the safety of your fellow passengers, but also for your comfort.

    Please ensure that medication and valuable items such as laptops, mobile phones, PDAs, documents, ID and jewellery are removed from any bag to be transported in the cargo hold.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Are there restrictions on the number and weight of bags at Eurowings?

    Each passenger may check in up to 5 baggage items, each of which may not weigh more than 32 kg.

    Note:

    If you have an etix® ticket number rather than a booking number, or if you have booked a Eurowings flight with one of our partner airlines or booked through a travel agency, baggage requirements may vary.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. They can be viewed on the airlines' own websites. These partner airlines currently include
    Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Am I allowed to carry electronic cigarettes in my carry-on bag at Eurowings?

    Electronic cigarettes (e-cigarettes, PVs, etc.) may only be carried in carry-on bags. It is not permitted to carry them in checked baggage.

    The use of electronic cigarettes on board the aircraft is prohibited.

  • What happens if I forget or lose a carry-on item on a Eurowings plane?

    If you forget or lose a personal item on the plane, our employees at the luggage-tracing office at the appropriate airport will be happy to assist you.

    For more information, contact the airport in question by phone:

    • Adana Airport: +90 212 4633636
    • Amsterdam Airport: +31(0)683693759
    • Ankara Airport: +90 312 398 2243
    • Antalya Airport: +90 242 3303 470
    • Athens Airport: +30 210 35 30 153
    • Bangkok Airport: +66 2 134 2214
    • Barcelona Airport: +34 932 983 310
    • Bari (Apulia) Airport: +39 080 5800 224
    • Basel Airport:  +41 43 815 08 05                                                          
    • Belgrade Airport: +381 11 22 86 412
    • Bergen Airport: +47 815 59955
    • Berlin Tegel Airport: lostandfound.txl.wpas.servicecenter@wisag.de
    • Bilbao Airport: +34 94 4869801
    • Birmingham Airport: +44 121 767 7771 
    • Bodrum Airport: +90 212 463 36 36 EXT 26080
    • Bologna Airport: +39 051-6479 6470 
    • Boston Airport: +1 781 817 9446
    • Bremen Airport: brell@ahs-de.com
    • Bridgetown Airport: +1 246 428 1661 EXT 3425   
    • Brindisi Airport: +39 0831 4117 447
    • Brussels Airport: +32 2 788 33 44
    • Budapest Airport: +361 296 8395
    • Cagliari (Sardinia) Airport: +39 0702 12076
    • Cancun Airport: +52 998 886 0905
    • Casablanca Airport: +212 625 57 20 05
    • Catania (Sicily) Airport: +39 095 7239 630
    • Chania Airport: +30 282 1065 886                      
    • Cologne/Bonn Airport: cgnll@ahs-de.com
    • Corfu Airport: +30 26610 28722
    • Corsica (Bastia): +33 4955 45411
    • Corsica (Calvi): +33 4956 58800
    • Crete (Heraklion) Airport: +30 2810 397384
    • Djerba Airport: +216 75653530 EXT 287
    • Dortmund Airport: lostandfound@dortmund-airport.de
    • Dresden Airport: drsstll@dlh.de
    • Dubai Airport: +971 6005 70006
    • Dublin Airport: +353 1 812 5714 or +353 1 812 5715
    • Dubrovnik Airport: +385 2077 3328
    • Dusseldorf Airport: dusllfp@ahs-de.com
    • Edinburgh Airport: +44 131 348 4130
    • Edremit Airport: +90 266 376 1404
    • Enfidha Airport: +216 73 103 010 6255
    • Faro Airport: +351 289 88 9407
    • Fort Myers Airport: + 1 239-590-4646
    • Frankfurt Airport: +49 69 690 20439
    • Friedrichshafen Airport: +49 7541 284 386
    • Fuerteventura Airport: +34 928 860 867 / 688
    • Funchal Airport: +35 1291520921 / 23
    • Geneva Airport: +41 22 799 33 36
    • Gran Canaria/Las Palmas Airport: +34 928579260 / 62
    • Guernsey Airport  +44 1481 237267 / +44 1481 237267
    • Hamburg Airport: hamll@ahs-de.com 
    • Hanover Airport: hajll@ahs-de.com
    • Havana Airport: +53 7649 7160
    • Helsinki Airport: +358 29 193 0505
    • Hurghada Airport: +20 653 445 543
    • Ibiza Airport: +34 971-809 158
    • Istanbul Sabiha Gökcen Airport: +90 216 463 3636
    • Izmir Airport: +90 232 2740047
    • Jerez de la Frontera Airport: +34 956 150 157 
    • Jersey Airport: +44 1534 744153
    • Kalamata Airport: +30 26820 47506              
    • Karlsruhe/Baden Baden Airport: +49 7229 66 2385
    • Karpathos Airport: +30 22450 91160
    • Katowice Airport: +48 32 380 10 64            
    • Kavala Airport: +30 25910 53466
    • Kayseri Airport: +30 352 337 3353
    • Klagenfurt Airport: +43 5 1766 38247
    • Kos Airport: +30 224 205 1567
    • Krakow Airport: +48 12 285 51 21
    • Kutahya Airport: +90 274 327 30 01
    • Lamezia Terme Airport: +39 0968 419547
    • Lanzarote Airport: +34 928 846102
    • Larnaca Airport: +357 24 00 85 35
    • La Romana Airport: +1 809 813 9080 
    • Leipzig/Halle Airport: service.leipzig@dlh.de
    • Lisbon Airport: +351 2184 45182
    • London-Heathrow Airport: +44 208 745 4980 1 / +44 844 824 3115 2 / +44 203 761 1800 3
    • London Stansted Airport: +44 870 850 0038
    • Lyon Airport: +33 472 22 75 75
    • Madrid Airport: +34 91 3243678
    • Malaga Airport: +34 952 04 83 78                         
    • Manchester Airport: +44 871 288 7354
    • Marrakech Airport: +212 620 572 069
    • Marsa Alam Airport: +20 122 2446812
    • Marseille Airport: +33 825 100 221
    • Memmingen Airport: +49 8331 984 200-256
    • Menorca Airport: +34 971 369015
    • Miami Airport: +1 305 871 8325
    • Milan Malpensa Airport: +39 02 74866176
    • Montego Bay Airport: +1 8769 525530-3
    • Munich Airport: cabinlost@baggageservice.de
    • Münster Osnabrück Airport: +49 2571 94 1610
    • Mykonos Airport: +30 22890 22327
    • Mytilene Airport: +30 22510 62083
    • Nador Airport: +212 6 20 57 20 83 / 54
    • Naples Airport: +39 081 7896 1818
    • New York Airport (JFK): +1 718 360 8930
    • Nice Airport: +33 4 93 214209 (10:00 am - 7:00 pm)
    • Nuremberg Airport: lostandfound@airpart.de
    • Olbia Airport: +39 0789 563469
    • Ordu-Gireson Airport: +90 452 226 2852
    • Oslo Airport: +47 815 11 062
    • Paderborn Airport: +49 2955 77357
    • Palermo Airport: +39 091 7020 660 or +39 091 7020 315
    • Palma de Mallorca Airport: + 34 971 787 933
    • Paphos Airport: +357 26 00 7235 / 26 00 7238
    • Paris Airport: +33 1 84 03 03 04
    • Phuket Airport: +66 76 351 721
    • Pisa (Tuscany) Airport: +39 050 849 400
    • Porto Airport: +351 22 943 2542
    • Poznan Airport: +48 697 015 801
    • Prague Airport: +42 02 20114 483
    • Preveza/Lefkas: +30 26820 47506
    • Pristina Airport: +381 3859 58 175 or -179
    • Puerto Plata Airport: +1 809 586 0188 
    • Pula Airport: +385 5253 0149
    • Punta Cana (Dom. Rep.) Airport: +1 809 959 3014 
    • Reykjavik (Keflavik) Airport: +354 8997 257
    • Rijeka Airport: +385 51 842 132
    • Rhodes Airport: +30 22410 83266
    • Rome Fiumicino Airport: +39 06 6595 25591
    • Rostock-Laage Airport: +49 38454 321390
    • Saarbrücken Airport: +49 6893 83371
    • Salalah Airport: +968 23368268
    • Salzburg Airport: +43 662 8580 259
    • Samos Airport: +30 22730 62895 / 6
    • Samsun Airport: +90 362 844 8293
    • Santa Cruz de la Palma Airport: +34 922 426 162 | +34 699 281 502
    • Sarajevo Airport: +387 33 289 405
    • Seattle Airport: +1 303 709 5827
    • Sharm el-Sheikh Airport: +20 122259300
    • Split Airport: +385 21 203 218 or -555
    • Stockholm Airport: +46 8 797 6080                                          
    • Stuttgart Airport: strll@s-ground.de
    • Sylt Airport: +49 4651 920612
    • Tangier Airport: +212 539 39 96 80
    • Tenerife South Airport: +34 922 759 391
    • Thessaloniki Airport: +30 2310 478932
    • Tirana Airport: + 355 0436 3369 206
    • Tivat Airport: +382 32 670 913
    • Toulouse Airport: +33 825 100 221   
    • Trabzon Airport: +90 462 3280 8536
    • Tunis Airport: +216 7175 5000 337-58 or -59
    • Turin Airport: +39 011 5676 200
    • Umea Airport: +46 101 095 063
    • Varadero Airport: +53 4524 7015 EXT 2952
    • Venice Marco Polo Airport: +39 041 260 9260
    • Verona Airport: +39 04 58095715
    • Vienna Airport: +43 1-7007 29360
    • Wroclaw Airport: +48 71 3581 387 
    • Zadar Airport: +38 523 205 800
    • Zagreb Airport: +385 1 4562 229
    • Zakynthos Airport: +30 26950 37216
    • Zurich Airport: +41 42 815 0294

    If you have any questions about this, please use this contact form.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. Thez can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Footnote list

    4 In the first 24 hours after items are lost

    5 More than 24 hours after items are lost, within the U.S.

    6 More than 24 hours after items are lost, outside the U.S.

    Do I have to go through security again before taking a Eurowings connecting flight?

    If your Eurowings flight involves taking a connecting flight in Berlin or Hanover, you will have to go through security again.

    If you are taking a connecting flight in Cologne or Stuttgart, you will only have to go through security again if you are arriving from a non-Schengen* state and/or a non-EU member state. The security checkpoint is located inside the gate areas in Cologne and Stuttgart.

    Always follow the current regulations on carry-on items.

    Footnote list

    * For a list of Schengen states go to the website of the German Federal Foreign Office.

    How does Eurowings Web check-in work?

    1. Enter your six-digit booking number or your etix® ticket number on the "Web check-in" page, and then enter your last name or the last name of one of the passengers on your booking.
    2. You can now check in all passengers in your booking at the same time, including infants.
    3. You can also reserve a seat at this time.
    4. To finish, simply print out your boarding pass.

    You can use the web check-in function as early as 72 hours and as late as 3 hours before departure, and at German departure airports up to 40 minutes before departure (exception: Karlsruhe, Baden-Baden and Heringsdorf on the island of Usedom). At London Heathrow, because of the size of this international airport, Web check-in is only available up to 45 minutes prior to departure. In Palma de Mallorca, Web check-in is only available up to 45 minutes prior to departure. In Amsterdam Web check-in is only available up to 40 minutes prior to departure.

    Baggage

    As you already have a boarding pass, if you are only traveling with a carry-on, you can go straight to the gate. If you have special or excess baggage or baggage that you want to check, please use the check-in counter. At the airports Berlin, Hanover, Cologne/Bonn, Munich and Stuttgart you can also use the baggage drop counter, which we have set up for checked baggage only.

    Additional services

    As soon as the Web check-in process is complete, it is no longer possible to book additional services online. However, you will be able to register additional baggage to be checked for an extra charge at the airport counter.

    Note:

    Please note that it is only possible to check in for Eurowings flights at eurowings.com. For flights operated by our partner airlines, please use the online check-in function for the appropriate airline. The online check-in terms of the airline in question apply. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Am I allowed to carry electronic cigarettes in my carry-on bag at Eurowings?

    Electronic cigarettes (e-cigarettes, PVs, etc.) may only be carried in carry-on bags. It is not permitted to carry them in checked baggage.

    The use of electronic cigarettes on board the aircraft is prohibited.

    Can I carry a stroller on board the plane with me at Eurowings?

    Only booster seats can be taken into the cabin.

    More information about pushchairs and other items of luggage can be found in the following FAQ:
    What are the luggage regulations for infants/children?

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • What charges apply for checking in luggage at Eurowings?

    You will be charged for each item of luggage that you check in. If you check in more than one bag weighing 23 kg, an additional fixed charge for excess luggage applies.

    If you book your first piece of luggage up to 23 kg on the website, a surcharge of €9 - 30 per route and passenger (the exact amount depends on the route) will apply. This amount is increased to €18 - 60 (the exact amount depends on the route) for bookings at the airport counter. If you check in more than one bag weighing 23 kg, an additional charge will apply.

    Luggage can be registered at the time of booking the flight or at a later date.

    SMART fare

    Passengers who have booked the SMART fare can check in one item of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

    BEST fare

    Passengers who have booked the BEST fare can check in two items of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

    BIZclass fare

    Passengers who have booked the BIZclass fare can check in two items of luggage weighing 32 kg (no special or excess luggage) at no extra charge.

    Excess luggage

    Excess luggage can either be registered online or via telephone at the time of booking or added at a later date via the "My flight" area. Excess luggage can also be added via our mobile services in the "Add services" area. If this is not done, a higher fixed charge will apply when checking in excess luggage at the airport.

    Special luggage

    Special luggage includes sports equipment, pushchairs and cots and is subject to special terms. Please label each item of luggage to be checked in with your name or another personal mark.

    Note:

    Special terms apply for passengers travelling with sports equipment and special luggage.
    If you don't have a booking number but instead have an etix® ticket number, or if you have booked a Eurowings flight with one of our partner airlines or in a travel agency, then luggage regulations may vary. Please contact the relevant airline or your travel agency.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How can bulky items be transported at Eurowings?

    If your item cannot be transported in a compact receptacle, it must be checked as oversize baggage. As long as the baggage does not exceed a weight of 23 kg it can be treated as normal baggage, so only the standard surcharge will apply. You may take a maximum of 5 bags weighing no more than 32 kg per person.

    If your oversize baggage weighs more than 23 kg, a charge will apply.

    Please note that special conditions apply to sports equipment, wheelchairs and strollers.

    Note:

    If your booking has an etix® ticket number or if you have booked a Eurowings flight with one of our partner airlines or in a travel agency, please contact the relevant airline or your travel agency for more information, as baggage requirements may vary.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. They can be viewed on the airlines' own websites. These partner airlines currently include
    Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can I transport a musical instrument in the Eurowings cabin as a carry-on?

    Yes, musical instruments may be transported as carry-on items as long as they are no larger than a guitar and are packed in a soft case.

    Larger musical instruments must be placed on an extra seat in the cabin.

    The charges applicable for traveling with musical instruments can be found in this table.

    Exception:

    Double basses must be transported in a hard case and checked as baggage. Due to their size, they may not be carried in the cabin.

    Extra seat

    If you book an extra seat by phone before midnight on the same day as you book your flight, the extra seat will cost the same as your own seat and there will be no extra charge. If an extra seat is added later, it will be charged at the current flight price as shown on the Internet.

    Note:

    Eurowings accepts no liability for musical instruments carried in the cabin.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can I check in musical instruments in as luggage at Eurowings?

    Yes, musical instruments can be checked in as luggage as long as they are no bigger than a guitar and are packed in a hard case.

    If your musical instrument is packed in a soft case, you must carry it as hand luggage in the cabin.

    Larger musical instruments must be carried in the cabin and placed on an extra seat.

    More information on carrying musical instruments as hand luggage

    Exceptions:

    Double basses must be transported in a hard case and checked in as luggage. They may not be carried in the cabin due to their size.

    Note:

    Eurowings accepts no liability for musical instruments carried in the cabin.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can I take my sports equipment with me at Eurowings?

    You can book large pieces of sports equipment such as bicycles (except e-bikes), skis and surfboards online up to before web check-in closes before departure, either at the time of booking the flight or at a later date. There must be sufficient storage space available on the plane.
    Of course, you can also book your equipment onto the plane by phoning our call centre.

    Sport guns

    If you would like to travel with sport guns, please contact our call centre. Online reservation is not possible.

    Bicycles

    We only transport bicycles if they are securely stored in a bicycle bag or box. Please ensure that the handlebars are fixed sideways, the pedals have been removed and the tyres have been deflated.
    Unfortunately we cannot take e-bikes as they are battery-operated.

    Bodyboards and surfboards

    Bodyboards and surfboards can be transported in a protective bag.

    Charges

    A charge may apply for the transportation of sports equipment. You can find out if a charge will be applied and how much it will cost here.

    Please note that we do not transport unaccompanied luggage on our flights.

    Click here for more information on booking additional luggage at a later date.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    If you have booked your Eurowings flight with one of our partner airlines or in a travel agency, you can of course still bring your sports equipment with you. More information on this can be obtained from the relevant airline or from your travel agency.

  • What do I do if my checked baggage is damaged at Eurowings?

    We apologize if your baggage was damaged during a Eurowings flight. We will try to resolve the incident as quickly as possible.

    If you notice that your baggage is damaged on arrival, we ask you to report this to the local Eurowings bag tracing department.

    If this happens, you must notify us in writing of the damage within seven days as provided by law. Please send this information by email to the following address.

    To handle the matter, we need the following from you:

    • Your booking number (online confirmation number)
    • A damage report from the destination airport
    • A receipt or report from a luggage retailer on the value/condition of the damaged item of luggage
    • Your banking information – not your credit card number (for bank accounts held abroad, please include your IBAN and SWIFT code)
    • Your telephone number in case we have any questions or messages
    • Your luggage tag

     

    Eurowings Baggage Competence Center
    Postfach 51 12 55
    13372 Berlin

    Email: baggage@claim.eurowings.com

    Once we have received your documents we will contact you by phone as soon as possible.

    Please note that Eurowings accepts no liability for wear and tear or for damage due to the nature of the baggage.

    This includes:

    • Oversize and heavy items
    • Packaging that is unsuitable for flights (boxes, plastic bags, etc.)
    • Limited-edition luggage
    • Scratches and dents
    • Soil marks
    Note:

    If your baggage is damaged during a flight operated by one of our partner airlines, please contact the appropriate airline. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

Frequently asked questions relating to the topic: Baggage

  • What charges apply for checking in luggage at Eurowings?

    You will be charged for each item of luggage that you check in. If you check in more than one bag weighing 23 kg, an additional fixed charge for excess luggage applies.

    If you book your first piece of luggage up to 23 kg on the website, a surcharge of €9 - 30 per route and passenger (the exact amount depends on the route) will apply. This amount is increased to €18 - 60 (the exact amount depends on the route) for bookings at the airport counter. If you check in more than one bag weighing 23 kg, an additional charge will apply.

    Luggage can be registered at the time of booking the flight or at a later date.

    SMART fare

    Passengers who have booked the SMART fare can check in one item of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

    BEST fare

    Passengers who have booked the BEST fare can check in two items of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

    BIZclass fare

    Passengers who have booked the BIZclass fare can check in two items of luggage weighing 32 kg (no special or excess luggage) at no extra charge.

    Excess luggage

    Excess luggage can either be registered online or via telephone at the time of booking or added at a later date via the "My flight" area. Excess luggage can also be added via our mobile services in the "Add services" area. If this is not done, a higher fixed charge will apply when checking in excess luggage at the airport.

    Special luggage

    Special luggage includes sports equipment, pushchairs and cots and is subject to special terms. Please label each item of luggage to be checked in with your name or another personal mark.

    Note:

    Special terms apply for passengers travelling with sports equipment and special luggage.
    If you don't have a booking number but instead have an etix® ticket number, or if you have booked a Eurowings flight with one of our partner airlines or in a travel agency, then luggage regulations may vary. Please contact the relevant airline or your travel agency.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can I add services to my Eurowings booking later?

    Yes, you can edit your booking and add the following extra services up to before web check-in closes before departure, whether you do it online, on your mobile phone, by phone or at one of our airport counters:

    • Regular, excess and special baggage (golfing equipment, bicycles and sports gear such as surfboards, snowboards, bodyboards, diving gear, and sail and hang gliders)
    • Transport of pets
    • Seat reservations
    • Boarding and deplaning assistance for hearing or visually impaired passengers and travelers with restricted mobility
    • Boarding with a wheelchair
    • Assistance for passengers with restricted mobility from check-in to the aircraft, including assistance with steps to aircraft
    • Train connections to airport

    Please be aware that space restrictions prevent us from transporting unlimited amounts of special baggage. Once our space is used up, you will no longer be able to select this service.

    Fare upgrade

    Up to 72 hours before departure, you can still upgrade your fare by phone or at our counters. There will be no processing charge if you do it by phone.

    Note:

    Do you have an etix® ticket number instead of a booking number? Did you book your Eurowings flight through a travel agent or one of our partner airlines? Did you book a flight with a partner airline at eurowings.com? If so, please contact the specific airline or your travel agent.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Are there any restrictions at Eurowings on the amount, size and weight of carry-on items?

    Each passenger may bring one carry-on item with a maximum weight of 8 kg and maximum dimensions of 55 x 40 x 23 cm on board. This excludes folding garment bags as carry-ons, which may measure up to 57 x 54 x 15 cm.

    In addition to this, each passenger may bring another personal carry-on item (max. 40 x 30 x 10 cm)  (e.g. laptop bag or handbag) as well as one baby carrier, child car seat or buggy per child (transport in the cargo hold possible) and wheelchairs/orthopedic aids (for example, a walker).

    Due to the limited space available in the cabin, larger or heavier pieces of luggage must be checked at the airport counter and will be transported in the cargo hold. This is not only for your own safety and the safety of your fellow passengers, but also for your comfort.

    Please ensure that medication and valuable items such as laptops, mobile phones, PDAs, documents, ID and jewellery are removed from any bag to be transported in the cargo hold.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Are there restrictions on the number and weight of bags at Eurowings?

    Each passenger may check in up to 5 baggage items, each of which may not weigh more than 32 kg.

    Note:

    If you have an etix® ticket number rather than a booking number, or if you have booked a Eurowings flight with one of our partner airlines or booked through a travel agency, baggage requirements may vary.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. They can be viewed on the airlines' own websites. These partner airlines currently include
    Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Am I allowed to carry electronic cigarettes in my carry-on bag at Eurowings?

    Electronic cigarettes (e-cigarettes, PVs, etc.) may only be carried in carry-on bags. It is not permitted to carry them in checked baggage.

    The use of electronic cigarettes on board the aircraft is prohibited.

  • What happens if I forget or lose a carry-on item on a Eurowings plane?

    If you forget or lose a personal item on the plane, our employees at the luggage-tracing office at the appropriate airport will be happy to assist you.

    For more information, contact the airport in question by phone:

    • Adana Airport: +90 212 4633636
    • Amsterdam Airport: +31(0)683693759
    • Ankara Airport: +90 312 398 2243
    • Antalya Airport: +90 242 3303 470
    • Athens Airport: +30 210 35 30 153
    • Bangkok Airport: +66 2 134 2214
    • Barcelona Airport: +34 932 983 310
    • Bari (Apulia) Airport: +39 080 5800 224
    • Basel Airport:  +41 43 815 08 05                                                          
    • Belgrade Airport: +381 11 22 86 412
    • Bergen Airport: +47 815 59955
    • Berlin Tegel Airport: lostandfound.txl.wpas.servicecenter@wisag.de
    • Bilbao Airport: +34 94 4869801
    • Birmingham Airport: +44 121 767 7771 
    • Bodrum Airport: +90 212 463 36 36 EXT 26080
    • Bologna Airport: +39 051-6479 6470 
    • Boston Airport: +1 781 817 9446
    • Bremen Airport: brell@ahs-de.com
    • Bridgetown Airport: +1 246 428 1661 EXT 3425   
    • Brindisi Airport: +39 0831 4117 447
    • Brussels Airport: +32 2 788 33 44
    • Budapest Airport: +361 296 8395
    • Cagliari (Sardinia) Airport: +39 0702 12076
    • Cancun Airport: +52 998 886 0905
    • Casablanca Airport: +212 625 57 20 05
    • Catania (Sicily) Airport: +39 095 7239 630
    • Chania Airport: +30 282 1065 886                      
    • Cologne/Bonn Airport: cgnll@ahs-de.com
    • Corfu Airport: +30 26610 28722
    • Corsica (Bastia): +33 4955 45411
    • Corsica (Calvi): +33 4956 58800
    • Crete (Heraklion) Airport: +30 2810 397384
    • Djerba Airport: +216 75653530 EXT 287
    • Dortmund Airport: lostandfound@dortmund-airport.de
    • Dresden Airport: drsstll@dlh.de
    • Dubai Airport: +971 6005 70006
    • Dublin Airport: +353 1 812 5714 or +353 1 812 5715
    • Dubrovnik Airport: +385 2077 3328
    • Dusseldorf Airport: dusllfp@ahs-de.com
    • Edinburgh Airport: +44 131 348 4130
    • Edremit Airport: +90 266 376 1404
    • Enfidha Airport: +216 73 103 010 6255
    • Faro Airport: +351 289 88 9407
    • Fort Myers Airport: + 1 239-590-4646
    • Frankfurt Airport: +49 69 690 20439
    • Friedrichshafen Airport: +49 7541 284 386
    • Fuerteventura Airport: +34 928 860 867 / 688
    • Funchal Airport: +35 1291520921 / 23
    • Geneva Airport: +41 22 799 33 36
    • Gran Canaria/Las Palmas Airport: +34 928579260 / 62
    • Guernsey Airport  +44 1481 237267 / +44 1481 237267
    • Hamburg Airport: hamll@ahs-de.com 
    • Hanover Airport: hajll@ahs-de.com
    • Havana Airport: +53 7649 7160
    • Helsinki Airport: +358 29 193 0505
    • Hurghada Airport: +20 653 445 543
    • Ibiza Airport: +34 971-809 158
    • Istanbul Sabiha Gökcen Airport: +90 216 463 3636
    • Izmir Airport: +90 232 2740047
    • Jerez de la Frontera Airport: +34 956 150 157 
    • Jersey Airport: +44 1534 744153
    • Kalamata Airport: +30 26820 47506              
    • Karlsruhe/Baden Baden Airport: +49 7229 66 2385
    • Karpathos Airport: +30 22450 91160
    • Katowice Airport: +48 32 380 10 64            
    • Kavala Airport: +30 25910 53466
    • Kayseri Airport: +30 352 337 3353
    • Klagenfurt Airport: +43 5 1766 38247
    • Kos Airport: +30 224 205 1567
    • Krakow Airport: +48 12 285 51 21
    • Kutahya Airport: +90 274 327 30 01
    • Lamezia Terme Airport: +39 0968 419547
    • Lanzarote Airport: +34 928 846102
    • Larnaca Airport: +357 24 00 85 35
    • La Romana Airport: +1 809 813 9080 
    • Leipzig/Halle Airport: service.leipzig@dlh.de
    • Lisbon Airport: +351 2184 45182
    • London-Heathrow Airport: +44 208 745 4980 1 / +44 844 824 3115 2 / +44 203 761 1800 3
    • London Stansted Airport: +44 870 850 0038
    • Lyon Airport: +33 472 22 75 75
    • Madrid Airport: +34 91 3243678
    • Malaga Airport: +34 952 04 83 78                         
    • Manchester Airport: +44 871 288 7354
    • Marrakech Airport: +212 620 572 069
    • Marsa Alam Airport: +20 122 2446812
    • Marseille Airport: +33 825 100 221
    • Memmingen Airport: +49 8331 984 200-256
    • Menorca Airport: +34 971 369015
    • Miami Airport: +1 305 871 8325
    • Milan Malpensa Airport: +39 02 74866176
    • Montego Bay Airport: +1 8769 525530-3
    • Munich Airport: cabinlost@baggageservice.de
    • Münster Osnabrück Airport: +49 2571 94 1610
    • Mykonos Airport: +30 22890 22327
    • Mytilene Airport: +30 22510 62083
    • Nador Airport: +212 6 20 57 20 83 / 54
    • Naples Airport: +39 081 7896 1818
    • New York Airport (JFK): +1 718 360 8930
    • Nice Airport: +33 4 93 214209 (10:00 am - 7:00 pm)
    • Nuremberg Airport: lostandfound@airpart.de
    • Olbia Airport: +39 0789 563469
    • Ordu-Gireson Airport: +90 452 226 2852
    • Oslo Airport: +47 815 11 062
    • Paderborn Airport: +49 2955 77357
    • Palermo Airport: +39 091 7020 660 or +39 091 7020 315
    • Palma de Mallorca Airport: + 34 971 787 933
    • Paphos Airport: +357 26 00 7235 / 26 00 7238
    • Paris Airport: +33 1 84 03 03 04
    • Phuket Airport: +66 76 351 721
    • Pisa (Tuscany) Airport: +39 050 849 400
    • Porto Airport: +351 22 943 2542
    • Poznan Airport: +48 697 015 801
    • Prague Airport: +42 02 20114 483
    • Preveza/Lefkas: +30 26820 47506
    • Pristina Airport: +381 3859 58 175 or -179
    • Puerto Plata Airport: +1 809 586 0188 
    • Pula Airport: +385 5253 0149
    • Punta Cana (Dom. Rep.) Airport: +1 809 959 3014 
    • Reykjavik (Keflavik) Airport: +354 8997 257
    • Rijeka Airport: +385 51 842 132
    • Rhodes Airport: +30 22410 83266
    • Rome Fiumicino Airport: +39 06 6595 25591
    • Rostock-Laage Airport: +49 38454 321390
    • Saarbrücken Airport: +49 6893 83371
    • Salalah Airport: +968 23368268
    • Salzburg Airport: +43 662 8580 259
    • Samos Airport: +30 22730 62895 / 6
    • Samsun Airport: +90 362 844 8293
    • Santa Cruz de la Palma Airport: +34 922 426 162 | +34 699 281 502
    • Sarajevo Airport: +387 33 289 405
    • Seattle Airport: +1 303 709 5827
    • Sharm el-Sheikh Airport: +20 122259300
    • Split Airport: +385 21 203 218 or -555
    • Stockholm Airport: +46 8 797 6080                                          
    • Stuttgart Airport: strll@s-ground.de
    • Sylt Airport: +49 4651 920612
    • Tangier Airport: +212 539 39 96 80
    • Tenerife South Airport: +34 922 759 391
    • Thessaloniki Airport: +30 2310 478932
    • Tirana Airport: + 355 0436 3369 206
    • Tivat Airport: +382 32 670 913
    • Toulouse Airport: +33 825 100 221   
    • Trabzon Airport: +90 462 3280 8536
    • Tunis Airport: +216 7175 5000 337-58 or -59
    • Turin Airport: +39 011 5676 200
    • Umea Airport: +46 101 095 063
    • Varadero Airport: +53 4524 7015 EXT 2952
    • Venice Marco Polo Airport: +39 041 260 9260
    • Verona Airport: +39 04 58095715
    • Vienna Airport: +43 1-7007 29360
    • Wroclaw Airport: +48 71 3581 387 
    • Zadar Airport: +38 523 205 800
    • Zagreb Airport: +385 1 4562 229
    • Zakynthos Airport: +30 26950 37216
    • Zurich Airport: +41 42 815 0294

    If you have any questions about this, please use this contact form.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. Thez can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Footnote list

    7 In the first 24 hours after items are lost

    8 More than 24 hours after items are lost, within the U.S.

    9 More than 24 hours after items are lost, outside the U.S.

    Do I have to go through security again before taking a Eurowings connecting flight?

    If your Eurowings flight involves taking a connecting flight in Berlin or Hanover, you will have to go through security again.

    If you are taking a connecting flight in Cologne or Stuttgart, you will only have to go through security again if you are arriving from a non-Schengen* state and/or a non-EU member state. The security checkpoint is located inside the gate areas in Cologne and Stuttgart.

    Always follow the current regulations on carry-on items.

    Footnote list

    ** For a list of Schengen states go to the website of the German Federal Foreign Office.

    How does Eurowings Web check-in work?

    1. Enter your six-digit booking number or your etix® ticket number on the "Web check-in" page, and then enter your last name or the last name of one of the passengers on your booking.
    2. You can now check in all passengers in your booking at the same time, including infants.
    3. You can also reserve a seat at this time.
    4. To finish, simply print out your boarding pass.

    You can use the web check-in function as early as 72 hours and as late as 3 hours before departure, and at German departure airports up to 40 minutes before departure (exception: Karlsruhe, Baden-Baden and Heringsdorf on the island of Usedom). At London Heathrow, because of the size of this international airport, Web check-in is only available up to 45 minutes prior to departure. In Palma de Mallorca, Web check-in is only available up to 45 minutes prior to departure. In Amsterdam Web check-in is only available up to 40 minutes prior to departure.

    Baggage

    As you already have a boarding pass, if you are only traveling with a carry-on, you can go straight to the gate. If you have special or excess baggage or baggage that you want to check, please use the check-in counter. At the airports Berlin, Hanover, Cologne/Bonn, Munich and Stuttgart you can also use the baggage drop counter, which we have set up for checked baggage only.

    Additional services

    As soon as the Web check-in process is complete, it is no longer possible to book additional services online. However, you will be able to register additional baggage to be checked for an extra charge at the airport counter.

    Note:

    Please note that it is only possible to check in for Eurowings flights at eurowings.com. For flights operated by our partner airlines, please use the online check-in function for the appropriate airline. The online check-in terms of the airline in question apply. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Am I allowed to carry electronic cigarettes in my carry-on bag at Eurowings?

    Electronic cigarettes (e-cigarettes, PVs, etc.) may only be carried in carry-on bags. It is not permitted to carry them in checked baggage.

    The use of electronic cigarettes on board the aircraft is prohibited.

    Can I carry a stroller on board the plane with me at Eurowings?

    Only booster seats can be taken into the cabin.

    More information about pushchairs and other items of luggage can be found in the following FAQ:
    What are the luggage regulations for infants/children?

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • What charges apply for checking in luggage at Eurowings?

    You will be charged for each item of luggage that you check in. If you check in more than one bag weighing 23 kg, an additional fixed charge for excess luggage applies.

    If you book your first piece of luggage up to 23 kg on the website, a surcharge of €9 - 30 per route and passenger (the exact amount depends on the route) will apply. This amount is increased to €18 - 60 (the exact amount depends on the route) for bookings at the airport counter. If you check in more than one bag weighing 23 kg, an additional charge will apply.

    Luggage can be registered at the time of booking the flight or at a later date.

    SMART fare

    Passengers who have booked the SMART fare can check in one item of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

    BEST fare

    Passengers who have booked the BEST fare can check in two items of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

    BIZclass fare

    Passengers who have booked the BIZclass fare can check in two items of luggage weighing 32 kg (no special or excess luggage) at no extra charge.

    Excess luggage

    Excess luggage can either be registered online or via telephone at the time of booking or added at a later date via the "My flight" area. Excess luggage can also be added via our mobile services in the "Add services" area. If this is not done, a higher fixed charge will apply when checking in excess luggage at the airport.

    Special luggage

    Special luggage includes sports equipment, pushchairs and cots and is subject to special terms. Please label each item of luggage to be checked in with your name or another personal mark.

    Note:

    Special terms apply for passengers travelling with sports equipment and special luggage.
    If you don't have a booking number but instead have an etix® ticket number, or if you have booked a Eurowings flight with one of our partner airlines or in a travel agency, then luggage regulations may vary. Please contact the relevant airline or your travel agency.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How can bulky items be transported at Eurowings?

    If your item cannot be transported in a compact receptacle, it must be checked as oversize baggage. As long as the baggage does not exceed a weight of 23 kg it can be treated as normal baggage, so only the standard surcharge will apply. You may take a maximum of 5 bags weighing no more than 32 kg per person.

    If your oversize baggage weighs more than 23 kg, a charge will apply.

    Please note that special conditions apply to sports equipment, wheelchairs and strollers.

    Note:

    If your booking has an etix® ticket number or if you have booked a Eurowings flight with one of our partner airlines or in a travel agency, please contact the relevant airline or your travel agency for more information, as baggage requirements may vary.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. They can be viewed on the airlines' own websites. These partner airlines currently include
    Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can I transport a musical instrument in the Eurowings cabin as a carry-on?

    Yes, musical instruments may be transported as carry-on items as long as they are no larger than a guitar and are packed in a soft case.

    Larger musical instruments must be placed on an extra seat in the cabin.

    The charges applicable for traveling with musical instruments can be found in this table.

    Exception:

    Double basses must be transported in a hard case and checked as baggage. Due to their size, they may not be carried in the cabin.

    Extra seat

    If you book an extra seat by phone before midnight on the same day as you book your flight, the extra seat will cost the same as your own seat and there will be no extra charge. If an extra seat is added later, it will be charged at the current flight price as shown on the Internet.

    Note:

    Eurowings accepts no liability for musical instruments carried in the cabin.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can I check in musical instruments in as luggage at Eurowings?

    Yes, musical instruments can be checked in as luggage as long as they are no bigger than a guitar and are packed in a hard case.

    If your musical instrument is packed in a soft case, you must carry it as hand luggage in the cabin.

    Larger musical instruments must be carried in the cabin and placed on an extra seat.

    More information on carrying musical instruments as hand luggage

    Exceptions:

    Double basses must be transported in a hard case and checked in as luggage. They may not be carried in the cabin due to their size.

    Note:

    Eurowings accepts no liability for musical instruments carried in the cabin.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can I take my sports equipment with me at Eurowings?

    You can book large pieces of sports equipment such as bicycles (except e-bikes), skis and surfboards online up to before web check-in closes before departure, either at the time of booking the flight or at a later date. There must be sufficient storage space available on the plane.
    Of course, you can also book your equipment onto the plane by phoning our call centre.

    Sport guns

    If you would like to travel with sport guns, please contact our call centre. Online reservation is not possible.

    Bicycles

    We only transport bicycles if they are securely stored in a bicycle bag or box. Please ensure that the handlebars are fixed sideways, the pedals have been removed and the tyres have been deflated.
    Unfortunately we cannot take e-bikes as they are battery-operated.

    Bodyboards and surfboards

    Bodyboards and surfboards can be transported in a protective bag.

    Charges

    A charge may apply for the transportation of sports equipment. You can find out if a charge will be applied and how much it will cost here.

    Please note that we do not transport unaccompanied luggage on our flights.

    Click here for more information on booking additional luggage at a later date.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    If you have booked your Eurowings flight with one of our partner airlines or in a travel agency, you can of course still bring your sports equipment with you. More information on this can be obtained from the relevant airline or from your travel agency.

  • What do I do if my checked baggage is damaged at Eurowings?

    We apologize if your baggage was damaged during a Eurowings flight. We will try to resolve the incident as quickly as possible.

    If you notice that your baggage is damaged on arrival, we ask you to report this to the local Eurowings bag tracing department.

    If this happens, you must notify us in writing of the damage within seven days as provided by law. Please send this information by email to the following address.

    To handle the matter, we need the following from you:

    • Your booking number (online confirmation number)
    • A damage report from the destination airport
    • A receipt or report from a luggage retailer on the value/condition of the damaged item of luggage
    • Your banking information – not your credit card number (for bank accounts held abroad, please include your IBAN and SWIFT code)
    • Your telephone number in case we have any questions or messages
    • Your luggage tag

     

    Eurowings Baggage Competence Center
    Postfach 51 12 55
    13372 Berlin

    Email: baggage@claim.eurowings.com

    Once we have received your documents we will contact you by phone as soon as possible.

    Please note that Eurowings accepts no liability for wear and tear or for damage due to the nature of the baggage.

    This includes:

    • Oversize and heavy items
    • Packaging that is unsuitable for flights (boxes, plastic bags, etc.)
    • Limited-edition luggage
    • Scratches and dents
    • Soil marks
    Note:

    If your baggage is damaged during a flight operated by one of our partner airlines, please contact the appropriate airline. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

Frequently asked questions relating to the topic: Baggage

  • What charges apply for checking in luggage at Eurowings?

    You will be charged for each item of luggage that you check in. If you check in more than one bag weighing 23 kg, an additional fixed charge for excess luggage applies.

    If you book your first piece of luggage up to 23 kg on the website, a surcharge of €9 - 30 per route and passenger (the exact amount depends on the route) will apply. This amount is increased to €18 - 60 (the exact amount depends on the route) for bookings at the airport counter. If you check in more than one bag weighing 23 kg, an additional charge will apply.

    Luggage can be registered at the time of booking the flight or at a later date.

    SMART fare

    Passengers who have booked the SMART fare can check in one item of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

    BEST fare

    Passengers who have booked the BEST fare can check in two items of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

    BIZclass fare

    Passengers who have booked the BIZclass fare can check in two items of luggage weighing 32 kg (no special or excess luggage) at no extra charge.

    Excess luggage

    Excess luggage can either be registered online or via telephone at the time of booking or added at a later date via the "My flight" area. Excess luggage can also be added via our mobile services in the "Add services" area. If this is not done, a higher fixed charge will apply when checking in excess luggage at the airport.

    Special luggage

    Special luggage includes sports equipment, pushchairs and cots and is subject to special terms. Please label each item of luggage to be checked in with your name or another personal mark.

    Note:

    Special terms apply for passengers travelling with sports equipment and special luggage.
    If you don't have a booking number but instead have an etix® ticket number, or if you have booked a Eurowings flight with one of our partner airlines or in a travel agency, then luggage regulations may vary. Please contact the relevant airline or your travel agency.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can I add services to my Eurowings booking later?

    Yes, you can edit your booking and add the following extra services up to before web check-in closes before departure, whether you do it online, on your mobile phone, by phone or at one of our airport counters:

    • Regular, excess and special baggage (golfing equipment, bicycles and sports gear such as surfboards, snowboards, bodyboards, diving gear, and sail and hang gliders)
    • Transport of pets
    • Seat reservations
    • Boarding and deplaning assistance for hearing or visually impaired passengers and travelers with restricted mobility
    • Boarding with a wheelchair
    • Assistance for passengers with restricted mobility from check-in to the aircraft, including assistance with steps to aircraft
    • Train connections to airport

    Please be aware that space restrictions prevent us from transporting unlimited amounts of special baggage. Once our space is used up, you will no longer be able to select this service.

    Fare upgrade

    Up to 72 hours before departure, you can still upgrade your fare by phone or at our counters. There will be no processing charge if you do it by phone.

    Note:

    Do you have an etix® ticket number instead of a booking number? Did you book your Eurowings flight through a travel agent or one of our partner airlines? Did you book a flight with a partner airline at eurowings.com? If so, please contact the specific airline or your travel agent.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Are there any restrictions at Eurowings on the amount, size and weight of carry-on items?

    Each passenger may bring one carry-on item with a maximum weight of 8 kg and maximum dimensions of 55 x 40 x 23 cm on board. This excludes folding garment bags as carry-ons, which may measure up to 57 x 54 x 15 cm.

    In addition to this, each passenger may bring another personal carry-on item (max. 40 x 30 x 10 cm)  (e.g. laptop bag or handbag) as well as one baby carrier, child car seat or buggy per child (transport in the cargo hold possible) and wheelchairs/orthopedic aids (for example, a walker).

    Due to the limited space available in the cabin, larger or heavier pieces of luggage must be checked at the airport counter and will be transported in the cargo hold. This is not only for your own safety and the safety of your fellow passengers, but also for your comfort.

    Please ensure that medication and valuable items such as laptops, mobile phones, PDAs, documents, ID and jewellery are removed from any bag to be transported in the cargo hold.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Are there restrictions on the number and weight of bags at Eurowings?

    Each passenger may check in up to 5 baggage items, each of which may not weigh more than 32 kg.

    Note:

    If you have an etix® ticket number rather than a booking number, or if you have booked a Eurowings flight with one of our partner airlines or booked through a travel agency, baggage requirements may vary.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. They can be viewed on the airlines' own websites. These partner airlines currently include
    Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Am I allowed to carry electronic cigarettes in my carry-on bag at Eurowings?

    Electronic cigarettes (e-cigarettes, PVs, etc.) may only be carried in carry-on bags. It is not permitted to carry them in checked baggage.

    The use of electronic cigarettes on board the aircraft is prohibited.

  • What happens if I forget or lose a carry-on item on a Eurowings plane?

    If you forget or lose a personal item on the plane, our employees at the luggage-tracing office at the appropriate airport will be happy to assist you.

    For more information, contact the airport in question by phone:

    • Adana Airport: +90 212 4633636
    • Amsterdam Airport: +31(0)683693759
    • Ankara Airport: +90 312 398 2243
    • Antalya Airport: +90 242 3303 470
    • Athens Airport: +30 210 35 30 153
    • Bangkok Airport: +66 2 134 2214
    • Barcelona Airport: +34 932 983 310
    • Bari (Apulia) Airport: +39 080 5800 224
    • Basel Airport:  +41 43 815 08 05                                                          
    • Belgrade Airport: +381 11 22 86 412
    • Bergen Airport: +47 815 59955
    • Berlin Tegel Airport: lostandfound.txl.wpas.servicecenter@wisag.de
    • Bilbao Airport: +34 94 4869801
    • Birmingham Airport: +44 121 767 7771 
    • Bodrum Airport: +90 212 463 36 36 EXT 26080
    • Bologna Airport: +39 051-6479 6470 
    • Boston Airport: +1 781 817 9446
    • Bremen Airport: brell@ahs-de.com
    • Bridgetown Airport: +1 246 428 1661 EXT 3425   
    • Brindisi Airport: +39 0831 4117 447
    • Brussels Airport: +32 2 788 33 44
    • Budapest Airport: +361 296 8395
    • Cagliari (Sardinia) Airport: +39 0702 12076
    • Cancun Airport: +52 998 886 0905
    • Casablanca Airport: +212 625 57 20 05
    • Catania (Sicily) Airport: +39 095 7239 630
    • Chania Airport: +30 282 1065 886                      
    • Cologne/Bonn Airport: cgnll@ahs-de.com
    • Corfu Airport: +30 26610 28722
    • Corsica (Bastia): +33 4955 45411
    • Corsica (Calvi): +33 4956 58800
    • Crete (Heraklion) Airport: +30 2810 397384
    • Djerba Airport: +216 75653530 EXT 287
    • Dortmund Airport: lostandfound@dortmund-airport.de
    • Dresden Airport: drsstll@dlh.de
    • Dubai Airport: +971 6005 70006
    • Dublin Airport: +353 1 812 5714 or +353 1 812 5715
    • Dubrovnik Airport: +385 2077 3328
    • Dusseldorf Airport: dusllfp@ahs-de.com
    • Edinburgh Airport: +44 131 348 4130
    • Edremit Airport: +90 266 376 1404
    • Enfidha Airport: +216 73 103 010 6255
    • Faro Airport: +351 289 88 9407
    • Fort Myers Airport: + 1 239-590-4646
    • Frankfurt Airport: +49 69 690 20439
    • Friedrichshafen Airport: +49 7541 284 386
    • Fuerteventura Airport: +34 928 860 867 / 688
    • Funchal Airport: +35 1291520921 / 23
    • Geneva Airport: +41 22 799 33 36
    • Gran Canaria/Las Palmas Airport: +34 928579260 / 62
    • Guernsey Airport  +44 1481 237267 / +44 1481 237267
    • Hamburg Airport: hamll@ahs-de.com 
    • Hanover Airport: hajll@ahs-de.com
    • Havana Airport: +53 7649 7160
    • Helsinki Airport: +358 29 193 0505
    • Hurghada Airport: +20 653 445 543
    • Ibiza Airport: +34 971-809 158
    • Istanbul Sabiha Gökcen Airport: +90 216 463 3636
    • Izmir Airport: +90 232 2740047
    • Jerez de la Frontera Airport: +34 956 150 157 
    • Jersey Airport: +44 1534 744153
    • Kalamata Airport: +30 26820 47506              
    • Karlsruhe/Baden Baden Airport: +49 7229 66 2385
    • Karpathos Airport: +30 22450 91160
    • Katowice Airport: +48 32 380 10 64            
    • Kavala Airport: +30 25910 53466
    • Kayseri Airport: +30 352 337 3353
    • Klagenfurt Airport: +43 5 1766 38247
    • Kos Airport: +30 224 205 1567
    • Krakow Airport: +48 12 285 51 21
    • Kutahya Airport: +90 274 327 30 01
    • Lamezia Terme Airport: +39 0968 419547
    • Lanzarote Airport: +34 928 846102
    • Larnaca Airport: +357 24 00 85 35
    • La Romana Airport: +1 809 813 9080 
    • Leipzig/Halle Airport: service.leipzig@dlh.de
    • Lisbon Airport: +351 2184 45182
    • London-Heathrow Airport: +44 208 745 4980 1 / +44 844 824 3115 2 / +44 203 761 1800 3
    • London Stansted Airport: +44 870 850 0038
    • Lyon Airport: +33 472 22 75 75
    • Madrid Airport: +34 91 3243678
    • Malaga Airport: +34 952 04 83 78                         
    • Manchester Airport: +44 871 288 7354
    • Marrakech Airport: +212 620 572 069
    • Marsa Alam Airport: +20 122 2446812
    • Marseille Airport: +33 825 100 221
    • Memmingen Airport: +49 8331 984 200-256
    • Menorca Airport: +34 971 369015
    • Miami Airport: +1 305 871 8325
    • Milan Malpensa Airport: +39 02 74866176
    • Montego Bay Airport: +1 8769 525530-3
    • Munich Airport: cabinlost@baggageservice.de
    • Münster Osnabrück Airport: +49 2571 94 1610
    • Mykonos Airport: +30 22890 22327
    • Mytilene Airport: +30 22510 62083
    • Nador Airport: +212 6 20 57 20 83 / 54
    • Naples Airport: +39 081 7896 1818
    • New York Airport (JFK): +1 718 360 8930
    • Nice Airport: +33 4 93 214209 (10:00 am - 7:00 pm)
    • Nuremberg Airport: lostandfound@airpart.de
    • Olbia Airport: +39 0789 563469
    • Ordu-Gireson Airport: +90 452 226 2852
    • Oslo Airport: +47 815 11 062
    • Paderborn Airport: +49 2955 77357
    • Palermo Airport: +39 091 7020 660 or +39 091 7020 315
    • Palma de Mallorca Airport: + 34 971 787 933
    • Paphos Airport: +357 26 00 7235 / 26 00 7238
    • Paris Airport: +33 1 84 03 03 04
    • Phuket Airport: +66 76 351 721
    • Pisa (Tuscany) Airport: +39 050 849 400
    • Porto Airport: +351 22 943 2542
    • Poznan Airport: +48 697 015 801
    • Prague Airport: +42 02 20114 483
    • Preveza/Lefkas: +30 26820 47506
    • Pristina Airport: +381 3859 58 175 or -179
    • Puerto Plata Airport: +1 809 586 0188 
    • Pula Airport: +385 5253 0149
    • Punta Cana (Dom. Rep.) Airport: +1 809 959 3014 
    • Reykjavik (Keflavik) Airport: +354 8997 257
    • Rijeka Airport: +385 51 842 132
    • Rhodes Airport: +30 22410 83266
    • Rome Fiumicino Airport: +39 06 6595 25591
    • Rostock-Laage Airport: +49 38454 321390
    • Saarbrücken Airport: +49 6893 83371
    • Salalah Airport: +968 23368268
    • Salzburg Airport: +43 662 8580 259
    • Samos Airport: +30 22730 62895 / 6
    • Samsun Airport: +90 362 844 8293
    • Santa Cruz de la Palma Airport: +34 922 426 162 | +34 699 281 502
    • Sarajevo Airport: +387 33 289 405
    • Seattle Airport: +1 303 709 5827
    • Sharm el-Sheikh Airport: +20 122259300
    • Split Airport: +385 21 203 218 or -555
    • Stockholm Airport: +46 8 797 6080                                          
    • Stuttgart Airport: strll@s-ground.de
    • Sylt Airport: +49 4651 920612
    • Tangier Airport: +212 539 39 96 80
    • Tenerife South Airport: +34 922 759 391
    • Thessaloniki Airport: +30 2310 478932
    • Tirana Airport: + 355 0436 3369 206
    • Tivat Airport: +382 32 670 913
    • Toulouse Airport: +33 825 100 221   
    • Trabzon Airport: +90 462 3280 8536
    • Tunis Airport: +216 7175 5000 337-58 or -59
    • Turin Airport: +39 011 5676 200
    • Umea Airport: +46 101 095 063
    • Varadero Airport: +53 4524 7015 EXT 2952
    • Venice Marco Polo Airport: +39 041 260 9260
    • Verona Airport: +39 04 58095715
    • Vienna Airport: +43 1-7007 29360
    • Wroclaw Airport: +48 71 3581 387 
    • Zadar Airport: +38 523 205 800
    • Zagreb Airport: +385 1 4562 229
    • Zakynthos Airport: +30 26950 37216
    • Zurich Airport: +41 42 815 0294

    If you have any questions about this, please use this contact form.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. Thez can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Footnote list

    10 In the first 24 hours after items are lost

    11 More than 24 hours after items are lost, within the U.S.

    12 More than 24 hours after items are lost, outside the U.S.

    Do I have to go through security again before taking a Eurowings connecting flight?

    If your Eurowings flight involves taking a connecting flight in Berlin or Hanover, you will have to go through security again.

    If you are taking a connecting flight in Cologne or Stuttgart, you will only have to go through security again if you are arriving from a non-Schengen* state and/or a non-EU member state. The security checkpoint is located inside the gate areas in Cologne and Stuttgart.

    Always follow the current regulations on carry-on items.

    Footnote list

    *** For a list of Schengen states go to the website of the German Federal Foreign Office.

    How does Eurowings Web check-in work?

    1. Enter your six-digit booking number or your etix® ticket number on the "Web check-in" page, and then enter your last name or the last name of one of the passengers on your booking.
    2. You can now check in all passengers in your booking at the same time, including infants.
    3. You can also reserve a seat at this time.
    4. To finish, simply print out your boarding pass.

    You can use the web check-in function as early as 72 hours and as late as 3 hours before departure, and at German departure airports up to 40 minutes before departure (exception: Karlsruhe, Baden-Baden and Heringsdorf on the island of Usedom). At London Heathrow, because of the size of this international airport, Web check-in is only available up to 45 minutes prior to departure. In Palma de Mallorca, Web check-in is only available up to 45 minutes prior to departure. In Amsterdam Web check-in is only available up to 40 minutes prior to departure.

    Baggage

    As you already have a boarding pass, if you are only traveling with a carry-on, you can go straight to the gate. If you have special or excess baggage or baggage that you want to check, please use the check-in counter. At the airports Berlin, Hanover, Cologne/Bonn, Munich and Stuttgart you can also use the baggage drop counter, which we have set up for checked baggage only.

    Additional services

    As soon as the Web check-in process is complete, it is no longer possible to book additional services online. However, you will be able to register additional baggage to be checked for an extra charge at the airport counter.

    Note:

    Please note that it is only possible to check in for Eurowings flights at eurowings.com. For flights operated by our partner airlines, please use the online check-in function for the appropriate airline. The online check-in terms of the airline in question apply. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Am I allowed to carry electronic cigarettes in my carry-on bag at Eurowings?

    Electronic cigarettes (e-cigarettes, PVs, etc.) may only be carried in carry-on bags. It is not permitted to carry them in checked baggage.

    The use of electronic cigarettes on board the aircraft is prohibited.

    Can I carry a stroller on board the plane with me at Eurowings?

    Only booster seats can be taken into the cabin.

    More information about pushchairs and other items of luggage can be found in the following FAQ:
    What are the luggage regulations for infants/children?

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • What charges apply for checking in luggage at Eurowings?

    You will be charged for each item of luggage that you check in. If you check in more than one bag weighing 23 kg, an additional fixed charge for excess luggage applies.

    If you book your first piece of luggage up to 23 kg on the website, a surcharge of €9 - 30 per route and passenger (the exact amount depends on the route) will apply. This amount is increased to €18 - 60 (the exact amount depends on the route) for bookings at the airport counter. If you check in more than one bag weighing 23 kg, an additional charge will apply.

    Luggage can be registered at the time of booking the flight or at a later date.

    SMART fare

    Passengers who have booked the SMART fare can check in one item of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

    BEST fare

    Passengers who have booked the BEST fare can check in two items of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

    BIZclass fare

    Passengers who have booked the BIZclass fare can check in two items of luggage weighing 32 kg (no special or excess luggage) at no extra charge.

    Excess luggage

    Excess luggage can either be registered online or via telephone at the time of booking or added at a later date via the "My flight" area. Excess luggage can also be added via our mobile services in the "Add services" area. If this is not done, a higher fixed charge will apply when checking in excess luggage at the airport.

    Special luggage

    Special luggage includes sports equipment, pushchairs and cots and is subject to special terms. Please label each item of luggage to be checked in with your name or another personal mark.

    Note:

    Special terms apply for passengers travelling with sports equipment and special luggage.
    If you don't have a booking number but instead have an etix® ticket number, or if you have booked a Eurowings flight with one of our partner airlines or in a travel agency, then luggage regulations may vary. Please contact the relevant airline or your travel agency.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How can bulky items be transported at Eurowings?

    If your item cannot be transported in a compact receptacle, it must be checked as oversize baggage. As long as the baggage does not exceed a weight of 23 kg it can be treated as normal baggage, so only the standard surcharge will apply. You may take a maximum of 5 bags weighing no more than 32 kg per person.

    If your oversize baggage weighs more than 23 kg, a charge will apply.

    Please note that special conditions apply to sports equipment, wheelchairs and strollers.

    Note:

    If your booking has an etix® ticket number or if you have booked a Eurowings flight with one of our partner airlines or in a travel agency, please contact the relevant airline or your travel agency for more information, as baggage requirements may vary.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. They can be viewed on the airlines' own websites. These partner airlines currently include
    Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can I transport a musical instrument in the Eurowings cabin as a carry-on?

    Yes, musical instruments may be transported as carry-on items as long as they are no larger than a guitar and are packed in a soft case.

    Larger musical instruments must be placed on an extra seat in the cabin.

    The charges applicable for traveling with musical instruments can be found in this table.

    Exception:

    Double basses must be transported in a hard case and checked as baggage. Due to their size, they may not be carried in the cabin.

    Extra seat

    If you book an extra seat by phone before midnight on the same day as you book your flight, the extra seat will cost the same as your own seat and there will be no extra charge. If an extra seat is added later, it will be charged at the current flight price as shown on the Internet.

    Note:

    Eurowings accepts no liability for musical instruments carried in the cabin.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can I check in musical instruments in as luggage at Eurowings?

    Yes, musical instruments can be checked in as luggage as long as they are no bigger than a guitar and are packed in a hard case.

    If your musical instrument is packed in a soft case, you must carry it as hand luggage in the cabin.

    Larger musical instruments must be carried in the cabin and placed on an extra seat.

    More information on carrying musical instruments as hand luggage

    Exceptions:

    Double basses must be transported in a hard case and checked in as luggage. They may not be carried in the cabin due to their size.

    Note:

    Eurowings accepts no liability for musical instruments carried in the cabin.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can I take my sports equipment with me at Eurowings?

    You can book large pieces of sports equipment such as bicycles (except e-bikes), skis and surfboards online up to before web check-in closes before departure, either at the time of booking the flight or at a later date. There must be sufficient storage space available on the plane.
    Of course, you can also book your equipment onto the plane by phoning our call centre.

    Sport guns

    If you would like to travel with sport guns, please contact our call centre. Online reservation is not possible.

    Bicycles

    We only transport bicycles if they are securely stored in a bicycle bag or box. Please ensure that the handlebars are fixed sideways, the pedals have been removed and the tyres have been deflated.
    Unfortunately we cannot take e-bikes as they are battery-operated.

    Bodyboards and surfboards

    Bodyboards and surfboards can be transported in a protective bag.

    Charges

    A charge may apply for the transportation of sports equipment. You can find out if a charge will be applied and how much it will cost here.

    Please note that we do not transport unaccompanied luggage on our flights.

    Click here for more information on booking additional luggage at a later date.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    If you have booked your Eurowings flight with one of our partner airlines or in a travel agency, you can of course still bring your sports equipment with you. More information on this can be obtained from the relevant airline or from your travel agency.

  • What do I do if my checked baggage is damaged at Eurowings?

    We apologize if your baggage was damaged during a Eurowings flight. We will try to resolve the incident as quickly as possible.

    If you notice that your baggage is damaged on arrival, we ask you to report this to the local Eurowings bag tracing department.

    If this happens, you must notify us in writing of the damage within seven days as provided by law. Please send this information by email to the following address.

    To handle the matter, we need the following from you:

    • Your booking number (online confirmation number)
    • A damage report from the destination airport
    • A receipt or report from a luggage retailer on the value/condition of the damaged item of luggage
    • Your banking information – not your credit card number (for bank accounts held abroad, please include your IBAN and SWIFT code)
    • Your telephone number in case we have any questions or messages
    • Your luggage tag

     

    Eurowings Baggage Competence Center
    Postfach 51 12 55
    13372 Berlin

    Email: baggage@claim.eurowings.com

    Once we have received your documents we will contact you by phone as soon as possible.

    Please note that Eurowings accepts no liability for wear and tear or for damage due to the nature of the baggage.

    This includes:

    • Oversize and heavy items
    • Packaging that is unsuitable for flights (boxes, plastic bags, etc.)
    • Limited-edition luggage
    • Scratches and dents
    • Soil marks
    Note:

    If your baggage is damaged during a flight operated by one of our partner airlines, please contact the appropriate airline. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

Frequently asked questions relating to the topic: Baggage

  • What charges apply for checking in luggage at Eurowings?

    You will be charged for each item of luggage that you check in. If you check in more than one bag weighing 23 kg, an additional fixed charge for excess luggage applies.

    If you book your first piece of luggage up to 23 kg on the website, a surcharge of €9 - 30 per route and passenger (the exact amount depends on the route) will apply. This amount is increased to €18 - 60 (the exact amount depends on the route) for bookings at the airport counter. If you check in more than one bag weighing 23 kg, an additional charge will apply.

    Luggage can be registered at the time of booking the flight or at a later date.

    SMART fare

    Passengers who have booked the SMART fare can check in one item of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

    BEST fare

    Passengers who have booked the BEST fare can check in two items of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

    BIZclass fare

    Passengers who have booked the BIZclass fare can check in two items of luggage weighing 32 kg (no special or excess luggage) at no extra charge.

    Excess luggage

    Excess luggage can either be registered online or via telephone at the time of booking or added at a later date via the "My flight" area. Excess luggage can also be added via our mobile services in the "Add services" area. If this is not done, a higher fixed charge will apply when checking in excess luggage at the airport.

    Special luggage

    Special luggage includes sports equipment, pushchairs and cots and is subject to special terms. Please label each item of luggage to be checked in with your name or another personal mark.

    Note:

    Special terms apply for passengers travelling with sports equipment and special luggage.
    If you don't have a booking number but instead have an etix® ticket number, or if you have booked a Eurowings flight with one of our partner airlines or in a travel agency, then luggage regulations may vary. Please contact the relevant airline or your travel agency.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can I add services to my Eurowings booking later?

    Yes, you can edit your booking and add the following extra services up to before web check-in closes before departure, whether you do it online, on your mobile phone, by phone or at one of our airport counters:

    • Regular, excess and special baggage (golfing equipment, bicycles and sports gear such as surfboards, snowboards, bodyboards, diving gear, and sail and hang gliders)
    • Transport of pets
    • Seat reservations
    • Boarding and deplaning assistance for hearing or visually impaired passengers and travelers with restricted mobility
    • Boarding with a wheelchair
    • Assistance for passengers with restricted mobility from check-in to the aircraft, including assistance with steps to aircraft
    • Train connections to airport

    Please be aware that space restrictions prevent us from transporting unlimited amounts of special baggage. Once our space is used up, you will no longer be able to select this service.

    Fare upgrade

    Up to 72 hours before departure, you can still upgrade your fare by phone or at our counters. There will be no processing charge if you do it by phone.

    Note:

    Do you have an etix® ticket number instead of a booking number? Did you book your Eurowings flight through a travel agent or one of our partner airlines? Did you book a flight with a partner airline at eurowings.com? If so, please contact the specific airline or your travel agent.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Are there any restrictions at Eurowings on the amount, size and weight of carry-on items?

    Each passenger may bring one carry-on item with a maximum weight of 8 kg and maximum dimensions of 55 x 40 x 23 cm on board. This excludes folding garment bags as carry-ons, which may measure up to 57 x 54 x 15 cm.

    In addition to this, each passenger may bring another personal carry-on item (max. 40 x 30 x 10 cm)  (e.g. laptop bag or handbag) as well as one baby carrier, child car seat or buggy per child (transport in the cargo hold possible) and wheelchairs/orthopedic aids (for example, a walker).

    Due to the limited space available in the cabin, larger or heavier pieces of luggage must be checked at the airport counter and will be transported in the cargo hold. This is not only for your own safety and the safety of your fellow passengers, but also for your comfort.

    Please ensure that medication and valuable items such as laptops, mobile phones, PDAs, documents, ID and jewellery are removed from any bag to be transported in the cargo hold.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Are there restrictions on the number and weight of bags at Eurowings?

    Each passenger may check in up to 5 baggage items, each of which may not weigh more than 32 kg.

    Note:

    If you have an etix® ticket number rather than a booking number, or if you have booked a Eurowings flight with one of our partner airlines or booked through a travel agency, baggage requirements may vary.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. They can be viewed on the airlines' own websites. These partner airlines currently include
    Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Am I allowed to carry electronic cigarettes in my carry-on bag at Eurowings?

    Electronic cigarettes (e-cigarettes, PVs, etc.) may only be carried in carry-on bags. It is not permitted to carry them in checked baggage.

    The use of electronic cigarettes on board the aircraft is prohibited.

  • What happens if I forget or lose a carry-on item on a Eurowings plane?

    If you forget or lose a personal item on the plane, our employees at the luggage-tracing office at the appropriate airport will be happy to assist you.

    For more information, contact the airport in question by phone:

    • Adana Airport: +90 212 4633636
    • Amsterdam Airport: +31(0)683693759
    • Ankara Airport: +90 312 398 2243
    • Antalya Airport: +90 242 3303 470
    • Athens Airport: +30 210 35 30 153
    • Bangkok Airport: +66 2 134 2214
    • Barcelona Airport: +34 932 983 310
    • Bari (Apulia) Airport: +39 080 5800 224
    • Basel Airport:  +41 43 815 08 05                                                          
    • Belgrade Airport: +381 11 22 86 412
    • Bergen Airport: +47 815 59955
    • Berlin Tegel Airport: lostandfound.txl.wpas.servicecenter@wisag.de
    • Bilbao Airport: +34 94 4869801
    • Birmingham Airport: +44 121 767 7771 
    • Bodrum Airport: +90 212 463 36 36 EXT 26080
    • Bologna Airport: +39 051-6479 6470 
    • Boston Airport: +1 781 817 9446
    • Bremen Airport: brell@ahs-de.com
    • Bridgetown Airport: +1 246 428 1661 EXT 3425   
    • Brindisi Airport: +39 0831 4117 447
    • Brussels Airport: +32 2 788 33 44
    • Budapest Airport: +361 296 8395
    • Cagliari (Sardinia) Airport: +39 0702 12076
    • Cancun Airport: +52 998 886 0905
    • Casablanca Airport: +212 625 57 20 05
    • Catania (Sicily) Airport: +39 095 7239 630
    • Chania Airport: +30 282 1065 886                      
    • Cologne/Bonn Airport: cgnll@ahs-de.com
    • Corfu Airport: +30 26610 28722
    • Corsica (Bastia): +33 4955 45411
    • Corsica (Calvi): +33 4956 58800
    • Crete (Heraklion) Airport: +30 2810 397384
    • Djerba Airport: +216 75653530 EXT 287
    • Dortmund Airport: lostandfound@dortmund-airport.de
    • Dresden Airport: drsstll@dlh.de
    • Dubai Airport: +971 6005 70006
    • Dublin Airport: +353 1 812 5714 or +353 1 812 5715
    • Dubrovnik Airport: +385 2077 3328
    • Dusseldorf Airport: dusllfp@ahs-de.com
    • Edinburgh Airport: +44 131 348 4130
    • Edremit Airport: +90 266 376 1404
    • Enfidha Airport: +216 73 103 010 6255
    • Faro Airport: +351 289 88 9407
    • Fort Myers Airport: + 1 239-590-4646
    • Frankfurt Airport: +49 69 690 20439
    • Friedrichshafen Airport: +49 7541 284 386
    • Fuerteventura Airport: +34 928 860 867 / 688
    • Funchal Airport: +35 1291520921 / 23
    • Geneva Airport: +41 22 799 33 36
    • Gran Canaria/Las Palmas Airport: +34 928579260 / 62
    • Guernsey Airport  +44 1481 237267 / +44 1481 237267
    • Hamburg Airport: hamll@ahs-de.com 
    • Hanover Airport: hajll@ahs-de.com
    • Havana Airport: +53 7649 7160
    • Helsinki Airport: +358 29 193 0505
    • Hurghada Airport: +20 653 445 543
    • Ibiza Airport: +34 971-809 158
    • Istanbul Sabiha Gökcen Airport: +90 216 463 3636
    • Izmir Airport: +90 232 2740047
    • Jerez de la Frontera Airport: +34 956 150 157 
    • Jersey Airport: +44 1534 744153
    • Kalamata Airport: +30 26820 47506              
    • Karlsruhe/Baden Baden Airport: +49 7229 66 2385
    • Karpathos Airport: +30 22450 91160
    • Katowice Airport: +48 32 380 10 64            
    • Kavala Airport: +30 25910 53466
    • Kayseri Airport: +30 352 337 3353
    • Klagenfurt Airport: +43 5 1766 38247
    • Kos Airport: +30 224 205 1567
    • Krakow Airport: +48 12 285 51 21
    • Kutahya Airport: +90 274 327 30 01
    • Lamezia Terme Airport: +39 0968 419547
    • Lanzarote Airport: +34 928 846102
    • Larnaca Airport: +357 24 00 85 35
    • La Romana Airport: +1 809 813 9080 
    • Leipzig/Halle Airport: service.leipzig@dlh.de
    • Lisbon Airport: +351 2184 45182
    • London-Heathrow Airport: +44 208 745 4980 1 / +44 844 824 3115 2 / +44 203 761 1800 3
    • London Stansted Airport: +44 870 850 0038
    • Lyon Airport: +33 472 22 75 75
    • Madrid Airport: +34 91 3243678
    • Malaga Airport: +34 952 04 83 78                         
    • Manchester Airport: +44 871 288 7354
    • Marrakech Airport: +212 620 572 069
    • Marsa Alam Airport: +20 122 2446812
    • Marseille Airport: +33 825 100 221
    • Memmingen Airport: +49 8331 984 200-256
    • Menorca Airport: +34 971 369015
    • Miami Airport: +1 305 871 8325
    • Milan Malpensa Airport: +39 02 74866176
    • Montego Bay Airport: +1 8769 525530-3
    • Munich Airport: cabinlost@baggageservice.de
    • Münster Osnabrück Airport: +49 2571 94 1610
    • Mykonos Airport: +30 22890 22327
    • Mytilene Airport: +30 22510 62083
    • Nador Airport: +212 6 20 57 20 83 / 54
    • Naples Airport: +39 081 7896 1818
    • New York Airport (JFK): +1 718 360 8930
    • Nice Airport: +33 4 93 214209 (10:00 am - 7:00 pm)
    • Nuremberg Airport: lostandfound@airpart.de
    • Olbia Airport: +39 0789 563469
    • Ordu-Gireson Airport: +90 452 226 2852
    • Oslo Airport: +47 815 11 062
    • Paderborn Airport: +49 2955 77357
    • Palermo Airport: +39 091 7020 660 or +39 091 7020 315
    • Palma de Mallorca Airport: + 34 971 787 933
    • Paphos Airport: +357 26 00 7235 / 26 00 7238
    • Paris Airport: +33 1 84 03 03 04
    • Phuket Airport: +66 76 351 721
    • Pisa (Tuscany) Airport: +39 050 849 400
    • Porto Airport: +351 22 943 2542
    • Poznan Airport: +48 697 015 801
    • Prague Airport: +42 02 20114 483
    • Preveza/Lefkas: +30 26820 47506
    • Pristina Airport: +381 3859 58 175 or -179
    • Puerto Plata Airport: +1 809 586 0188 
    • Pula Airport: +385 5253 0149
    • Punta Cana (Dom. Rep.) Airport: +1 809 959 3014 
    • Reykjavik (Keflavik) Airport: +354 8997 257
    • Rijeka Airport: +385 51 842 132
    • Rhodes Airport: +30 22410 83266
    • Rome Fiumicino Airport: +39 06 6595 25591
    • Rostock-Laage Airport: +49 38454 321390
    • Saarbrücken Airport: +49 6893 83371
    • Salalah Airport: +968 23368268
    • Salzburg Airport: +43 662 8580 259
    • Samos Airport: +30 22730 62895 / 6
    • Samsun Airport: +90 362 844 8293
    • Santa Cruz de la Palma Airport: +34 922 426 162 | +34 699 281 502
    • Sarajevo Airport: +387 33 289 405
    • Seattle Airport: +1 303 709 5827
    • Sharm el-Sheikh Airport: +20 122259300
    • Split Airport: +385 21 203 218 or -555
    • Stockholm Airport: +46 8 797 6080                                          
    • Stuttgart Airport: strll@s-ground.de
    • Sylt Airport: +49 4651 920612
    • Tangier Airport: +212 539 39 96 80
    • Tenerife South Airport: +34 922 759 391
    • Thessaloniki Airport: +30 2310 478932
    • Tirana Airport: + 355 0436 3369 206
    • Tivat Airport: +382 32 670 913
    • Toulouse Airport: +33 825 100 221   
    • Trabzon Airport: +90 462 3280 8536
    • Tunis Airport: +216 7175 5000 337-58 or -59
    • Turin Airport: +39 011 5676 200
    • Umea Airport: +46 101 095 063
    • Varadero Airport: +53 4524 7015 EXT 2952
    • Venice Marco Polo Airport: +39 041 260 9260
    • Verona Airport: +39 04 58095715
    • Vienna Airport: +43 1-7007 29360
    • Wroclaw Airport: +48 71 3581 387 
    • Zadar Airport: +38 523 205 800
    • Zagreb Airport: +385 1 4562 229
    • Zakynthos Airport: +30 26950 37216
    • Zurich Airport: +41 42 815 0294

    If you have any questions about this, please use this contact form.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. Thez can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Footnote list

    13 In the first 24 hours after items are lost

    14 More than 24 hours after items are lost, within the U.S.

    15 More than 24 hours after items are lost, outside the U.S.

    Do I have to go through security again before taking a Eurowings connecting flight?

    If your Eurowings flight involves taking a connecting flight in Berlin or Hanover, you will have to go through security again.

    If you are taking a connecting flight in Cologne or Stuttgart, you will only have to go through security again if you are arriving from a non-Schengen* state and/or a non-EU member state. The security checkpoint is located inside the gate areas in Cologne and Stuttgart.

    Always follow the current regulations on carry-on items.

    Footnote list

    **** For a list of Schengen states go to the website of the German Federal Foreign Office.

    How does Eurowings Web check-in work?

    1. Enter your six-digit booking number or your etix® ticket number on the "Web check-in" page, and then enter your last name or the last name of one of the passengers on your booking.
    2. You can now check in all passengers in your booking at the same time, including infants.
    3. You can also reserve a seat at this time.
    4. To finish, simply print out your boarding pass.

    You can use the web check-in function as early as 72 hours and as late as 3 hours before departure, and at German departure airports up to 40 minutes before departure (exception: Karlsruhe, Baden-Baden and Heringsdorf on the island of Usedom). At London Heathrow, because of the size of this international airport, Web check-in is only available up to 45 minutes prior to departure. In Palma de Mallorca, Web check-in is only available up to 45 minutes prior to departure. In Amsterdam Web check-in is only available up to 40 minutes prior to departure.

    Baggage

    As you already have a boarding pass, if you are only traveling with a carry-on, you can go straight to the gate. If you have special or excess baggage or baggage that you want to check, please use the check-in counter. At the airports Berlin, Hanover, Cologne/Bonn, Munich and Stuttgart you can also use the baggage drop counter, which we have set up for checked baggage only.

    Additional services

    As soon as the Web check-in process is complete, it is no longer possible to book additional services online. However, you will be able to register additional baggage to be checked for an extra charge at the airport counter.

    Note:

    Please note that it is only possible to check in for Eurowings flights at eurowings.com. For flights operated by our partner airlines, please use the online check-in function for the appropriate airline. The online check-in terms of the airline in question apply. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Am I allowed to carry electronic cigarettes in my carry-on bag at Eurowings?

    Electronic cigarettes (e-cigarettes, PVs, etc.) may only be carried in carry-on bags. It is not permitted to carry them in checked baggage.

    The use of electronic cigarettes on board the aircraft is prohibited.

    Can I carry a stroller on board the plane with me at Eurowings?

    Only booster seats can be taken into the cabin.

    More information about pushchairs and other items of luggage can be found in the following FAQ:
    What are the luggage regulations for infants/children?

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • What charges apply for checking in luggage at Eurowings?

    You will be charged for each item of luggage that you check in. If you check in more than one bag weighing 23 kg, an additional fixed charge for excess luggage applies.

    If you book your first piece of luggage up to 23 kg on the website, a surcharge of €9 - 30 per route and passenger (the exact amount depends on the route) will apply. This amount is increased to €18 - 60 (the exact amount depends on the route) for bookings at the airport counter. If you check in more than one bag weighing 23 kg, an additional charge will apply.

    Luggage can be registered at the time of booking the flight or at a later date.

    SMART fare

    Passengers who have booked the SMART fare can check in one item of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

    BEST fare

    Passengers who have booked the BEST fare can check in two items of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

    BIZclass fare

    Passengers who have booked the BIZclass fare can check in two items of luggage weighing 32 kg (no special or excess luggage) at no extra charge.

    Excess luggage

    Excess luggage can either be registered online or via telephone at the time of booking or added at a later date via the "My flight" area. Excess luggage can also be added via our mobile services in the "Add services" area. If this is not done, a higher fixed charge will apply when checking in excess luggage at the airport.

    Special luggage

    Special luggage includes sports equipment, pushchairs and cots and is subject to special terms. Please label each item of luggage to be checked in with your name or another personal mark.

    Note:

    Special terms apply for passengers travelling with sports equipment and special luggage.
    If you don't have a booking number but instead have an etix® ticket number, or if you have booked a Eurowings flight with one of our partner airlines or in a travel agency, then luggage regulations may vary. Please contact the relevant airline or your travel agency.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How can bulky items be transported at Eurowings?

    If your item cannot be transported in a compact receptacle, it must be checked as oversize baggage. As long as the baggage does not exceed a weight of 23 kg it can be treated as normal baggage, so only the standard surcharge will apply. You may take a maximum of 5 bags weighing no more than 32 kg per person.

    If your oversize baggage weighs more than 23 kg, a charge will apply.

    Please note that special conditions apply to sports equipment, wheelchairs and strollers.

    Note:

    If your booking has an etix® ticket number or if you have booked a Eurowings flight with one of our partner airlines or in a travel agency, please contact the relevant airline or your travel agency for more information, as baggage requirements may vary.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. They can be viewed on the airlines' own websites. These partner airlines currently include
    Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can I transport a musical instrument in the Eurowings cabin as a carry-on?

    Yes, musical instruments may be transported as carry-on items as long as they are no larger than a guitar and are packed in a soft case.

    Larger musical instruments must be placed on an extra seat in the cabin.

    The charges applicable for traveling with musical instruments can be found in this table.

    Exception:

    Double basses must be transported in a hard case and checked as baggage. Due to their size, they may not be carried in the cabin.

    Extra seat

    If you book an extra seat by phone before midnight on the same day as you book your flight, the extra seat will cost the same as your own seat and there will be no extra charge. If an extra seat is added later, it will be charged at the current flight price as shown on the Internet.

    Note:

    Eurowings accepts no liability for musical instruments carried in the cabin.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can I check in musical instruments in as luggage at Eurowings?

    Yes, musical instruments can be checked in as luggage as long as they are no bigger than a guitar and are packed in a hard case.

    If your musical instrument is packed in a soft case, you must carry it as hand luggage in the cabin.

    Larger musical instruments must be carried in the cabin and placed on an extra seat.

    More information on carrying musical instruments as hand luggage

    Exceptions:

    Double basses must be transported in a hard case and checked in as luggage. They may not be carried in the cabin due to their size.

    Note:

    Eurowings accepts no liability for musical instruments carried in the cabin.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can I take my sports equipment with me at Eurowings?

    You can book large pieces of sports equipment such as bicycles (except e-bikes), skis and surfboards online up to before web check-in closes before departure, either at the time of booking the flight or at a later date. There must be sufficient storage space available on the plane.
    Of course, you can also book your equipment onto the plane by phoning our call centre.

    Sport guns

    If you would like to travel with sport guns, please contact our call centre. Online reservation is not possible.

    Bicycles

    We only transport bicycles if they are securely stored in a bicycle bag or box. Please ensure that the handlebars are fixed sideways, the pedals have been removed and the tyres have been deflated.
    Unfortunately we cannot take e-bikes as they are battery-operated.

    Bodyboards and surfboards

    Bodyboards and surfboards can be transported in a protective bag.

    Charges

    A charge may apply for the transportation of sports equipment. You can find out if a charge will be applied and how much it will cost here.

    Please note that we do not transport unaccompanied luggage on our flights.

    Click here for more information on booking additional luggage at a later date.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    If you have booked your Eurowings flight with one of our partner airlines or in a travel agency, you can of course still bring your sports equipment with you. More information on this can be obtained from the relevant airline or from your travel agency.

  • What do I do if my checked baggage is damaged at Eurowings?

    We apologize if your baggage was damaged during a Eurowings flight. We will try to resolve the incident as quickly as possible.

    If you notice that your baggage is damaged on arrival, we ask you to report this to the local Eurowings bag tracing department.

    If this happens, you must notify us in writing of the damage within seven days as provided by law. Please send this information by email to the following address.

    To handle the matter, we need the following from you:

    • Your booking number (online confirmation number)
    • A damage report from the destination airport
    • A receipt or report from a luggage retailer on the value/condition of the damaged item of luggage
    • Your banking information – not your credit card number (for bank accounts held abroad, please include your IBAN and SWIFT code)
    • Your telephone number in case we have any questions or messages
    • Your luggage tag

     

    Eurowings Baggage Competence Center
    Postfach 51 12 55
    13372 Berlin

    Email: baggage@claim.eurowings.com

    Once we have received your documents we will contact you by phone as soon as possible.

    Please note that Eurowings accepts no liability for wear and tear or for damage due to the nature of the baggage.

    This includes:

    • Oversize and heavy items
    • Packaging that is unsuitable for flights (boxes, plastic bags, etc.)
    • Limited-edition luggage
    • Scratches and dents
    • Soil marks
    Note:

    If your baggage is damaged during a flight operated by one of our partner airlines, please contact the appropriate airline. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

We can only transport children under the age of 12 on the date of travel if they travel with a responsible adult companion. Children and the accompanying adult must be on the same booking (with the same booking number). If this is not the case, please contact our call center no later than 3 days before departure.

In the event that the accompanying adult is not a parent or legal guardian, we will need written permission from a parent or a legal guardian. Please use the form provided for this purpose. Without this written permission, we regret that we will have to refuse to transport the child. On direct flights within Germany, children ages 5 through 11 may travel on Eurowings without an accompanying adult (unaccompanied minors). Our child-friendly staff will care for your child and ensure that he or she reaches the destination airport safely.

Infants and toddlers under the age of 2 are not entitled to a seat. Instead, they are transported on the lap of an adult and secured with a seatbelt (loop belt).

Alternatively, we offer transport in a child safety seat in a separate seat. Bookings may only be made through the call center or at one of our airport counters. Online booking is not an option.

More information about traveling with children.

 Important: the valid age is that on the date of the last flight in the booking.  

We can only transport children under the age of 12 on the date of travel if they travel with a responsible adult companion. Children and the accompanying adult must be on the same booking (with the same booking number). If this is not the case, please contact our call center no later than 3 days before departure.

In event that the accompanying adult is not a parent or legal guardian, we will need written permission from a parent or a legal guardian. Please use the form provided for this purpose. Without this written permission, we regret that we will have to refuse to transport a child. On direct flights within Germany, children ages 5 through 11 may travel on Eurowings without an accompanying adult (unaccompanied minors). Our child-friendly staff will care for your child and ensure that he or she reaches the destination airport safely.

Infants and toddlers under the age of 2 are not entitled to a seat. Instead, they are transported on the lap of an adult and secured with a seatbelt (loop belt).

Alternatively, we offer transport in a child safety seat in a separate seat. Bookings may only be made through the call center or at one of our airport counters. Online booking is not an option.

More information about traveling with children.

 Important: the valid age is that on the date of the last flight in the booking.

Baggage

Description Type of service Short and medium-haul route
(Charges per person and flight segment)
Long-haul route
(Charges per person and flight segment)
Reduced baggage surcharge for one checked baggage item maximum BAG from € 15 / £13 / CHF 17 / $17 / CZK 386 / SEK 154 / NOK 143 / PLN 65 / HUF 4,785 (depending on route) € 50 € / £44 / CHF 60 / $60 / CZK 1,286 / SEK 512 / NOK 477 / PLN 215 / HUF 15,951 / AED 236 / THB 2,100
Baggage surcharge for one checked baggage item maximum BAG (BM) €30 / £26 / CHF 35 / $35 / CZK 771 / SEK 307 / NOK 286 / PLN 129 / HUF 9,571 (depending on route) €60 / £53 / CHF 69 / $70 / CZK 1,543 / SEK 615 / NOK 572 / PLN 258 / HUF 19,142 / AED 283 / THB 2,500
Baggage surcharge per additional checked baggage item BAG 2 not available €90 / £79 / CHF 100 / $100 / CZK 2,314 / SEK 922 / NOK 858 / PLN 387 / HUF 28,712 / AED 424 / THB 3,700
Baggage surcharge per additional checked baggage item BAG 2 - 5 UNSUPPORTED PLACEHOLDER: CMS.BAG 2- 5 not available
Baggage surcharge per additional checked baggage item BAG 3 - 5 not available 150 € / £131 / CHF 174 / $175 / CZK 3,857 / SEK 1,536 / NOK 1,430 / PLN 645 / HUF 47,854 / AED 707 / THB 6,200
Excess baggage surcharge for the first baggage item up to 9 kg in excess weight XBA/XMA
50 € / £44 / CHF 58 / $58 / CZK 1,286 / SEK 512 / NOK 477 / PLN 215 / HUF 15,951 100 € / £88 / CHF 116 / $117 / CZK 2,571 / SEK 1,024 / NOK 953 / PLN 430 / HUF 31,903 / AED 471 / THB 4,200
Excess baggage surcharge for additional baggage items up to 9 kg in excess weight XBB-XBE/MBXME 50 € / £44 / CHF 58 / $58 / CZK 1,286 / SEK 512 / NOK 477 / PLN 215 / HUF 15,951 100 € / £88 / CHF 116 / $117 / CZK 2,571 / SEK 1,024 / NOK 953 / PLN 430 / HUF 31,903 / AED 471 / THB 4,200
Transport of ski equipment weighing up to 32 kg maximum (skis/snowboards – max. 3 pairs/boards per person) incl. accessories such as poles and ski/snowboarding boots (depending on availability) SKI no charge no charge
Transport of sporting firearms per item (incl. ammunition) up to 32 kg WEAP €50 / £44 / CHF 58 / $58 / CZK 1,286 / SEK 512 / NOK 477 / PLN 215 / HUF 15,951 €100 / £88 / CHF 116 / $117 / CZK 2,571 / SEK 1,024 / NOK 953 / PLN 430 / HUF 31,903 / AED 471 / THB 4,200
Transport of set of golf equipmentup to 32 kg GOLF €50 / £44 / CHF 58 / $58 / CZK 1,286 / SEK 512 / NOK 477 / PLN 215 / HUF 15,951 €100 / £88 / CHF 116 / $117 / CZK 2,571 / SEK 1,024 / NOK 953 / PLN 430 / HUF 31,903 / AED 471 / THB 4,200
Transport of bicycle (packed securely for transport) for each bicycle
Packing material is not provided by us (depending on availability) up to 32 kg
BIKE €50 / £44 / CHF 58 / $58 / CZK 1,286 / SEK 512 / NOK 477 / PLN 215 / HUF 15,951 €100 / £88 / CHF 116 / $117 / CZK 2,571 / SEK 1,024 / NOK 953 / PLN 430 / HUF 31,903 / AED 471 / THB 4,200
Transport of the following specialized equipment up to 32 kg: bodyboard, surfboard, diving equipment (depending on availability) SPEQ €50 / £44 / CHF 58 / $58 / CZK 1,286 / SEK 512 / NOK 477 / PLN 215 / HUF 15,951 €100 / £88 / CHF 116 / $117 / CZK 2,571 / SEK 1,024 / NOK 953 / PLN 430 / HUF 31,903 / AED 471 / THB 4,200

Please note:

If your booking consists of an etix® ticket number and/or a Eurowings flight booked through one of our partner airlines or at a travel agency, baggage rules may vary. Please contact the relevant airline or travel agency for more information.

Service for disabled passengers

Description Type of service Short and medium-haul route
(Charges per person and flight segment)
Long-haul route
(Charges per person and flight segment)
Boarding and deplaning assistance for visually impaired passengers BLND no charge no charge
Boarding and deplaning assistance for deaf passengers and sign language users DEAF no charge no charge
Assistance for passengers with impaired mobility on airport ramp WCHR no charge no charge
Assistance for passengers with impaired mobility on aircraft steps WCHS no charge no charge
Carrying passengers with impaired mobility to seat on aircraft WCHC no charge no charge
Transport of manually operated wheelchair WCMP no charge no charge
Transport of a motorized wheelchair operating on dry batteries WCBD no charge no charge
Transport of an assistance dog Assistance dog no charge no charge

Special services

Description Type of service Short and medium-haul route
(Charges per person and flight segment)
Long-haul route
(Charges per person and flight segment)
Additional service fee charged on a booking or booking change (flight date) as per Article 5.2.3 of the GCC, if booked through the call center, at our airport sales desk or through a commercial agent ADD €20 / £18 / CHF 23 / $23 / CZK 514 / SEK 205 / NOK 191 / PLN 86 / HUF 6,381 (per booking, not per person and per journey) €20 / £18 / CHF 23 / $23 / CZK 514 / SEK 205 / NOK 191 / PLN 86 / HUF 6,381 / AED 94 / THB 900 plus difference in current flight price
Call centre service fee when subsequently booking additional services that can be booked online (e.g. additional luggage) RAD €10 / £9 / CHF 12 / $12 / CZK 257 / SEK 102 / NOK 95 / PLN 43 / HUF 3,190 (per booking, not per person and per journey) €10 / £9 / CHF 12 / $12 / CZK 257 / SEK 102 / NOK 95 / PLN 43 / HUF 3,190 / AED 47 / THB 500 (per booking, not per person and per journey)
Fee for changing flight date before web check-in closes RBK €70 / £61 / CHF 81 / $82 / CZK 1,800 / SEK 717 / NOK 667 / PLN 301 / HUF 22,332 (plus difference in current flight price) €90 / £79 / CHF 104 / $105 / CZK 2,314 / SEK 922 / NOK 858 / PLN 387 / HUF 28,712 / AED 424 / THB 3,700 (plus difference in current flight price)
Fee for name change, per person and per booking NC1 €70 / £61 / CHF 81 / $82 / CZK 1,800 / SEK 717 / NOK 667 / PLN 301 / HUF 22,332 plus difference in current flight price €120 / £105 / CHF 139 / $140 / CZK 3,086 / SEK 1,229 / NOK 1,144 / PLN 516 / HUF 38,283 / AED 566 / THB 5,000 plus difference in current flight price
Transport of pets up to 8 kg in an appropriate carrier (we do not provide carriers for transporting pets) PETC €55 / £48 / CHF 64 / $64 / CZK 1,414 / SEK 563 / NOK 524 / PLN 237 / HUF 17,546 (no additional charge for assistance dogs) not available (assistance dogs available, no charge)
Service charge per leg for children up to 2 years of age INF €19 / £17 / CHF 22 / $22 / CZK 489 / SEK 195 / NOK 181 / PLN 82 / HUF 6,061 €75 / £66 / CHF 87 / $87 / CZK 1,929 / SEK 768 / NOK 715 / PLN 323 / HUF 23,927 / AED 353 / THB 3,100
Supervision of children between 5 and 11 traveling alone (unaccompanied minor service in accordance with Article 21) only within Germany and on flights from Germany to Zurich and Vienna  UM €50 / £44 / CHF 58 / $58 / CZK 1,286 / SEK 512 / NOK 477 / PLN 215 / HUF 15,951 not available
Transport of strollers on airport ramp, on aircraft steps, in the airport Pushchairs no charge no charge
Seat reservation – standard SEF from €4 / £4 / CHF 5 / $5 / CZK 103 / SEK 41 / NOK 38 / PLN 17 / HUF 1,276 (depending on route) €20 / £18 / CHF 23 / $23 / CZK 514 / SEK 205 / NOK 191 / PLN 86 / HUF 6,381 / AED 94 / THB 900
Seat reservation – standard for subsequent bookings at the airport desk SEF €15 / £13 / CHF 17 / $17 / CZK 386 / SEK 154 / NOK 143 / PLN 65 / HUF 4,785 €20 / £18 / CHF 23 / $23 / CZK 514 / SEK 205 / NOK 191 / PLN 86 / HUF 6,381 / AED 94 / THB 900
Seat reservation with more legroom (in BASIC fare, including snack & drink) SEF from €10 / £9 / CHF 12 / $12 / CZK 257 / SEK 102 / NOK 95 / PLN 43 / HUF 3,190 (depending on route) €90 / £79 / CHF 104 / $105 / CZK 2,314 / SEK 922 / NOK 858 / PLN 387 / HUF 28,712 / AED 424 / THB 3,700
Seat reservation with more legroom (in BASIC fare, including snack & drink) for subsequent bookings at the airport desk SEF €35 / £31 / CHF 41 / $41 / CZK 900 / SEK 359 / NOK 334 / PLN 151 / HUF 11,166 €90 / £79 / CHF 104 / $105 / CZK 2,314 / SEK 922 / NOK 858 / PLN 387 / HUF 28,712 / AED 424 / THB 3,700
Seat reservation with more legroom (in SMART fare, including snack & drink) SEF from €4 / $5 / CHF 5 / £4 / CZK 103 / SEK 41 / NOK 38 / PLN 17 / HUF 1,276 (depending on route) €50 / £44 / CHF 58 / $58 / CZK 1,286 / SEK 512 / NOK 477 / PLN 215 / HUF 15,951 / AED 236 / THB 2,100
Seat reservation with more legroom (in SMART fare, including snack & drink) for subsequent bookings at the airport desk SEF €15 / £13 / CHF 17 / $17 / CZK 386 / SEK 154 / NOK 143 / PLN 65 / HUF 4,785 €50 / £44 / CHF 58 / $58 / CZK 1,286 / SEK 512 / NOK 477 / PLN 215 / HUF 15,951 / AED 236 / THB 2,100
Extra seat: empty center seat (valid for the transport of musical instruments larger than a guitar)   Extra ticket (same price as existing ticket if booked by midnight on the same day; otherwise the fare on the day the private seat is booked) Extra ticket (same price as existing ticket if booked by midnight on the same day; otherwise the fare on the day the private seat is booked)

Other charges

Description Type of service Short and medium-haul route
(Charges per person and flight segment)
Long-haul route
(Charges per person and flight segment)
Save Your Price SYP €2 / £2 / CHF 2 / $2 / CZK 51 / SEK 20 / NOK 19 / PLN 9 / HUF 638 €10 / £9 / CHF 12 / $12 / CZK 257 / SEK 102 / NOK 95 / PLN 43 / HUF 3,190 / AED 47 / THB 500
Processing fee per returned direct debit CBF €7,65 / £7 / CHF 9 / $9 / CZK 197 / SEK 78 / NOK 73 / PLN 33 / HUF 2,441 €7,65 / £7 / CHF 9 / $9 / CZK 197 / SEK 78 / NOK 73 / PLN 33 / HUF 2,441 / AED 36 / THB 400
Booking changes and cancellations subject to fees with Flex option fares as per Article 19.1.1 ABB CXL/RBK
flex

€75 / £66 / CHF 87 / $87 / CZK 1,929 / SEK 768 / NOK 715 / PLN 323 / HUF 23,927

€90 / £79 / CHF 104 / $105 / CZK 2,314 / SEK 922 / NOK 858 / PLN 387 / HUF 28,712 / AED 424 / THB 3,700

Eurowings accepts no responsibility for the accuracy of this information.

For more information please consult our General Conditions of Carriage.

Services

BASIC

Our budget fare

SMART

Our standard fare

BIZclass

Our Premium fare

Collect miles - Boomerang Club or Miles & More

Included

Included

Included

including HON Circle miles

Snack & drink

From €6

Included

Included

À la carte catering

1 bag up to 23 kg

from €15 
if booked online

Included

See baggage up to 32 kg

2nd bag up to 23 kg

€75
if booked online

€75
if booked online

See baggage up to 32 kg

1 bag up to 32 kg

Cannot be added

Cannot be added

Included

2nd bag up to 32 kg

Cannot be added

Cannot be added

Included

Hand luggage up to 8kg

Included

Included

Included

2 items of hand luggage

Preferred seating

from €4

Included

Included

Seat with more legroom
Snack & drink included

from €10
depending on availability6

from €4
depending on availability6

Included

Adjacent seat free

Cannot be added

Cannot be added

Included

Lounge access

Cannot be added

Included

3

Lounge access at select airports

Reserved
hand luggage compartment

Cannot be added

Cannot be added

Included

Priority check-in

Included

4 

Included

4 

Included

Priority boarding

Included

5 

Included

5 

Included

Access to security fast lane

Included

5 

Included

5 

Included

At select airports

Booking changes

Surcharge

Free with Flex option1

Free with Flex option1

Cancellation

Cannot be added

Free with Flex option1

Free with Flex option1

Extras
Special luggage and sport equipment

Surcharge2
(price depends on service)

Surcharge2
(price depends on service)

Surcharge2
(price depends on service)

Ski equipment

Included

depending on availability7

Included

depending on availability7

Included

depending on availability7

Key

  • Included
  • Cannot be added
Services

BASIC

Our budget fare

SMART

Our standard fare

BEST

Our comfort fare

BIZclass

Our premium fare

Collect miles - Boomerang Club or Miles & More

Included

Included

Included

Included

including HON Circle miles

Catering

Surcharge

Included

SMART-Meals (a warm and a cold meal) incl. drink

Included

BEST-Meals (a warm and a cold meal) incl. drinks

Included

Exquisite menus at an excellent service

Sky-Meals

Sky-Meal from €7,90

Can be added to SMART-Meals from €7,90

Can be added to BEST-Meals from €7,90

Cannot be added

1 bag up to 23 kg

€50
if booked online

Included

Included

See baggage up to 32 kg

2nd bag up to 23 kg

€150 
 if booked online

€150 
 if booked online

Included

See baggage up to 32 kg

1 bag up to 32 kg

Cannot be added

Cannot be added

Cannot be added

Included

2nd bag up to 32 kg

Cannot be added

Cannot be added

Included

Hand luggage up to 8kg

Included

Included

Included

2 items of hand luggage

Included

2 items of hand luggage

Preferred seating

€20

Included

Included

Included

Seat

Standard seat

Standard seat

Comfort seat with more legroom and generously adjustable backrest

Premium lie-flat seat in exclusive area

More legroom and a comfortably adjustable backrest included

€ 90
depending on availability6

€ 50
depending on availability6

Included

Included

Two-metre-long bed with a horizontal lying surface

Lounge access

Cannot be added

Included

3

Included

3

Lounge access at selected airports

Reserved
hand luggage compartment

Cannot be added

Cannot be added

Included

Included

Priority check-in

Included

4 

Included

4 

Included

Included

Priority boarding

Included

5 

Included

4 

Included

Included

Access to security fast lane

Included

5 

Included

5 

Included

5 

Included

At select airports

Booking changes

Surcharge

Free with Flex option1

Free with Flex option1

Free with Flex option1

Cancellation

Cannot be added

Free with Flex option1

Free with Flex option1

Free with Flex option1

Extras
Special luggage and sport equipment

Surcharge2
(price depends on service)

Surcharge2
(price depends on service)

Surcharge2
(price depends on service)

Surcharge2
(price depends on service)

Ski equipment

Included

depending on availability7

Included

depending on availability7

Included

depending on availability7

Included

depending on availability7

In-flight entertainment
Wings Entertain

€9,90 
(payment on board)

€9,90 
(payment on board)

Included

Included

WiFi on board 
Wings Connect

Surcharge2
(price depends on service,
payment on board)

Surcharge2
(price depends on service,
payment on board)

Surcharge2
(price depends on service,
payment on board)

Surcharge2
(price depends on service,
payment on board)

Key

  • Included
  • Cannot be added

Footnote list

1 Can be added for a surcharge; free booking changes and cancellation possible until the end of the departure date

2 Where available

3 Lounge access at select airports for HON, SEN and FTL

4 Inclusive for for HON, SEN and FTL

5 Inclusive for HON and SEN

6 The seat reservation option (with extra legroom) applies exclusively to selected flights and depends on the route and availability. This offer may not be available on some of the following aircraft: A319, A320, B737, B738, Q400, E190.

7 Transport of ski equipment weighing up to max. 32 kg (skis/snowboards – max. 3 pairs/boards per person) incl. accessories such as sticks and ski/snowboarding boots

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etix® is an electronic ticketing service that replaces paper tickets. It has a 13-digit number in addition to your booking code. You receive this etix® ticket number under certain circumstances, for example if you book your flight on the Lufthansa website or through a travel agent. It is saved for you in the etix® database. When you present your etix® ticket number and a photo ID, you will receive your boarding pass.

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When flying from, to or over certain countries*, airlines are required by law to collect certain data through the Advance Passenger Information System (APIS) and to forward it to the authorities of those countries before the flight begins.

The following information is required:

  • Title
  • First and last name
  • Date and country of birth
  • Gender
  • Nationality
  • Passport information

Additional APIS information is required for entry into the United States:

  • Country of residence
  • Destination airport
  • Complete address of your destination (street, city, postal code, state/province, country) 

Passengers who book online can enter this information immediately after completing their booking. Any missing information can be added later by going to 'My Eurowings'.

To avoid unnecessary delays at the check-in counter, we recommend that you submit the APIS information as early as possible using our online form.

Please note that you may not be permitted to travel if the information is not complete.

Footnote list

* United Kingdom, United States of America, Mauritius, Dominican Republic, Thailand, Cuba

Web check-in is currently only available on our long-haul flights to Mauritius, Bangkok, Cancun, Montego Bay, Miami, Las Vegas, Fort Myers, New York, Puerto Plata, Punta Cana. 
You can check in online 72 hours before departure here. Web check-in closes 60 minutes before departure.

Web check-in is currently unavailable on our long-haul flights to Havanna, Varadero.
Please use our check-in counter at the airport. The check-in counters open three hours before departure and close 60 minutes before scheduled departure time.

* Please note that it is not possible to print a board card for these flights.

 

Web check-in is currently only available on our long-haul flights to Mauritius, Bangkok, Cancun, Montego Bay, Miami, Las Vegas, Fort Myers, New York, Puerto Plata, Punta Cana. You can check in online 72 hours before departure here. Web check-in usually closes 60 minutes before departure. Here you can check the exact times for the web and mobile check-in at your departure airport.

Web check-in is currently unavailable on our long-haul flights to Havanna, Varadero.
Please use our check-in counter at the airport. The check-in counters open three hours before departure and close 60 minutes before scheduled departure time. 

*Please note that a printout of the boarding pass is not possible for these flights. 

The charges for the following services depend on your selected route:

  • First piece of luggage up to 23 kg
  • Seat reservation with more legroom (BASIC fare)
  • Seat reservation with more legroom (SMART fare)

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The opening and closing times for web and mobile check-in may vary depending on the departure airport. You can review the exact web and mobile check-in times for your departure airport here.

Information about long-haul flights

Web check-in is currently only available for flights to/from Mauritius
Unfortunately web check-in is currently unavailable for flights to/from Mauritius, Bangkok, Cancun, Montego Bay, Miami, Las Vegas, Fort Myers, New York, Puerto Plata, Punta Cana.
Please use our check-in counter at the airport. The check-in counters open three hours before departure and close 60 minutes before scheduled departure time.

* Please note that it is not possible to print a board card for these flights.

Booking changes, name changes and booking additional services:

You can only make booking and name changes as well as book additional services (e.g. adding baggage) via the website until web and mobile check-in closes at your departure airport.

Review the exact web and mobile check-in times for your departure airport here: