Baggage & carry-on items

The most frequently asked questions

  • Yes, baggage can be added to a booking up to before web check-in closes before departure. If this is done online through "Book add-ons", on a mobile phone in the "Manage bookings" area, or by telephone, the usual additional charges apply. You will pay more if you register your baggage when you get to the airport counter.

    Adding baggage to a booking online

    1. Log in on the "Book add-ons" page.
    2. You will see an overview of your flights with all of the services you have booked.
    3. Simply add your baggage or excess baggage.
    4. After clicking "Next", just confirm your payment to complete the booking.
    5. We will then send you an updated booking confirmation.
    Note:

    Registered baggage cannot be removed.
    If you have an etix® ticket number rather than a booking number, or if you have booked a Eurowings flight with one of our partner airlines or through a travel agency, baggage regulations may vary. Please contact the appropriate airline or your travel agency for more details.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. They can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • Each passenger may bring one carry-on item with a maximum weight of 8 kg and maximum dimensions of 55 x 40 x 23 cm on board. This excludes folding garment bags as carry-ons, which may measure up to 57 x 54 x 15 cm.

    On fully booked flights, we may ask you to check in your hand luggage. This is free of charge as long as you have met all hand luggage requirements. In this case you will be able to retrieve your hand luggage on arrival at luggage claim. Due to capacity constraints, we cannot guarantee that BASIC passengers will be able to bring their hand luggage into the cabin. We recommend the SMART fare to guarantee that you can take your hand luggage into the cabin.

    If you have booked the BIZclass fare, you may bring two items of hand luggage into the cabin.

    Larger or heavier items of luggage that do not comply with the above requirements must be checked in at the check-in counter. 

    Hand luggage that is too large or too heavy will be collected at the gate and transported in the hold as check-in luggage, for which a fee is payable. Please note that these regulations are strictly enforced during the boarding process. The fees charged at the gate are significantly higher than booking online and can only be paid by Maestro or credit card.

    This is not only for your convenience, but above all for the safety of you and other passengers.

    Please note that you must remove any dangerous goods, any medication and all valuables such as laptops, mobile phones, tablets, documents, identification papers and jewellery from your luggage when it is transported in the hold.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • Yes, musical instruments can be carried as hand luggage if their size does not exceed 55 x 40 x 23 cm. The following musical instruments can be taken on board as hand luggage, even if they are slightly over the maximum size: clarinets, flutes, French horns, oboes, violins, trumpets.

    Larger musical instruments (such as guitars) may only be transported in the cabin if they are in a soft case on an extra seat.

    The charges applicable for traveling with musical instruments can be found in this table.

    A musical instrument carried on board counts as one piece of hand luggage. You may only take one other piece of hand luggage with a maximum size of 40 x 30 x 10 cm on board.

    Exception:

    Double basses must be transported in a hard case and checked as baggage. Due to their size, they may not be carried in the cabin.

    Extra seat

    If you book an extra seat by phone before midnight on the same day as you book your flight, the extra seat will cost the same as your own seat and there will be no extra charge. If an extra seat is added later, it will be charged at the current flight price as shown on the Internet.

    Note:

    Eurowings accepts no liability for musical instruments carried in the cabin.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • You will be charged for each item of luggage that you check in. If you check in more than one bag weighing 23 kg, an additional fixed charge for excess luggage applies.

    If you book your first piece of luggage up to 23 kg on the website, a surcharge of €9 - 30 per route and passenger (the exact amount depends on the route) will apply. This amount is increased to €18 - 60 (the exact amount depends on the route) for bookings at the airport counter. If you check in more than one bag weighing 23 kg, an additional charge will apply.

    Luggage can be registered at the time of booking the flight or at a later date.

    SMART fare

    Passengers who have booked the SMART fare can check in one item of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

    BEST fare

    Passengers who have booked the BEST fare can check in two items of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

    BIZclass fare

    Passengers who have booked the BIZclass fare can check in two items of luggage weighing 32 kg (no special or excess luggage) at no extra charge.

    Excess luggage

    Excess luggage can either be registered online or via telephone at the time of booking or added at a later date via the "My flight" area. Excess luggage can also be added via our mobile services in the "Add services" area. If this is not done, a higher fixed charge will apply when checking in excess luggage at the airport.

    Special luggage

    Special luggage includes sports equipment, pushchairs and cots and is subject to special terms. Please label each item of luggage to be checked in with your name or another personal mark.

    Note:

    Special terms apply for passengers travelling with sports equipment and special luggage.
    If you don't have a booking number but instead have an etix® ticket number, or if you have booked a Eurowings flight with one of our partner airlines or in a travel agency, then luggage regulations may vary. Please contact the relevant airline or your travel agency.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • We are sorry that your luggage was damaged on a Eurowings flight. We will make every effort to ensure that the incident is dealt with promptly.

    If you discover any damage to your luggage on arrival, please report it to the local  Eurowings baggage tracing service.

    You also need to send us written notification of the damage after your flight. Preferably, please send this by email to the address below.

    To handle the matter, we need the following from you:

    • Your booking number (online confirmation number)
    • A damage report from the destination airport
    • A receipt or report from a luggage retailer on the value/condition of the damaged item of luggage
    • Your banking information – not your credit card number (for bank accounts held abroad, please include your IBAN and SWIFT code)
    • Your telephone number in case we have any questions or messages
    • Your luggage tag

     

    Eurowings Baggage Competence Center
    Postfach 51 12 55
    13372 Berlin

    Email: baggage@claim.eurowings.com

    Once we have received your documents we will contact you as soon as possible.

    Please note that Eurowings accepts no liability for wear and tear or for damage due to the nature of the baggage.

    This includes:

    • Oversize and heavy items
    • Packaging that is unsuitable for flights (boxes, plastic bags, etc.)
    • Limited-edition luggage
    • Scratches and dents
    • Soil marks
    Note:

    If your baggage is damaged during a flight operated by one of our partner airlines, please contact the appropriate airline. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • After you have checked your baggage during check-in at the departure airport, it is automatically checked through to your destination, allowing you to transfer conveniently without it.

    Attention:

    For customs reasons, it is unfortunately not possible to check luggage through on flights from non-Schengen1 and/or non-EU departure airports such as Istanbul or Izmir with a transfer in Berlin. For this reason, we ask you to collect your baggage after you arrive in Berlin and proceed with it to the Eurowings transfer counter in the main hall. There you will get your boarding pass for your connecting flight. The transfer counter is marked with signs and is located right next to the regular check-in counter – just 100 meters from the baggage claim hall.

    Charges

    The baggage surcharge and any surcharge for excess baggage are only due once and cover the entire route, from the departure location through the transfer location to the destination airport.

    Click here to find out where to get your boarding pass for your connecting flight.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. They can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Footnote list

    1 For a list of the Schengen states, visit the website of the German Federal Foreign Office.

  • Please report immediately to our "Lost & Found" counter in the Arrivals area of the destination airport, as delayed reports unfortunately cannot be considered for compensation of losses. There our colleagues will do everything they can to find your luggage as quickly as possible.

    In the first 5 days following the loss of your baggage, the airport where you reported the loss is solely responsible for the search. If they are unable to find your bags within this time, our headquarters will take over. You can check online for updates on the search on our baggage tracing page.

    We kindly ask you to send us following documents via email to help us find your luggage as quickly as possible:

    • Your booking number (online confirmation number)
    • The loss report from the destination airport
    • The contents list (BIF) issued by the airport, which must be completed and signed
    • Your banking information – not your credit card number (for bank accounts held outside Germany, please include your IBAN or SWIFT code)
    • Your telephone number in case we have any questions or messages
    • Your luggage tag

    Eurowings Baggage Competence Center
    Postfach 51 12 55
    13372 Berlin

    Email: baggage@claim.eurowings.com

  • Tailored to your specific needs – our SMART fare includes certain additional services and lets you add others in yourself.

    SMART fare is our standard fare and includes all the BASIC fare flight services, and also one item of luggage, one item of hand luggage guaranteed in the cabin as well as priority boarding.*


    * not available at all airports

  • Since March 2014, the use of electronic devices (such as tablets, smartphones and MP3 players) has been permitted on board all Eurowings flights, provided that the devices are set to flight mode. Hearing aids and pacemakers also pose no problem.

    Special regulations in the emergency exit rows

    Passengers sitting in rows with emergency exits must stow their electronic devices securely in their hand luggage or in the seat pocket during take-off and landing. This regulation applies to all Airbus A319 and A320 planes operated by Eurowings.

    Please note that instructions issued by the flight crew must be followed.

    Use of the following devices is prohibited:

    • Mobile phones that are not in flight mode
    • Devices that are operated via wireless technology (such as walkie-talkies or remote-controlled devices).
    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the appropriate airline apply. They can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • Only booster seats can be taken into the cabin.

    Please observe the following FAQ: Can child safety seats be used on board the plane at Eurowings?

    More information about pushchairs and other items of baggage can be found in the following FAQ:
    What are the baggage regulations for infants/children?

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

Frequently asked questions relating to the topic: Baggage

  • Are there any restrictions at Eurowings on the amount, size and weight of carry-on items?

    Each passenger may bring one carry-on item with a maximum weight of 8 kg and maximum dimensions of 55 x 40 x 23 cm on board. This excludes folding garment bags as carry-ons, which may measure up to 57 x 54 x 15 cm.

    On fully booked flights, we may ask you to check in your hand luggage. This is free of charge as long as you have met all hand luggage requirements. In this case you will be able to retrieve your hand luggage on arrival at luggage claim. Due to capacity constraints, we cannot guarantee that BASIC passengers will be able to bring their hand luggage into the cabin. We recommend the SMART fare to guarantee that you can take your hand luggage into the cabin.

    If you have booked the BIZclass fare, you may bring two items of hand luggage into the cabin.

    Larger or heavier items of luggage that do not comply with the above requirements must be checked in at the check-in counter. 

    Hand luggage that is too large or too heavy will be collected at the gate and transported in the hold as check-in luggage, for which a fee is payable. Please note that these regulations are strictly enforced during the boarding process. The fees charged at the gate are significantly higher than booking online and can only be paid by Maestro or credit card.

    This is not only for your convenience, but above all for the safety of you and other passengers.

    Please note that you must remove any dangerous goods, any medication and all valuables such as laptops, mobile phones, tablets, documents, identification papers and jewellery from your luggage when it is transported in the hold.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What charges apply for checking in luggage at Eurowings?

    You will be charged for each item of luggage that you check in. If you check in more than one bag weighing 23 kg, an additional fixed charge for excess luggage applies.

    If you book your first piece of luggage up to 23 kg on the website, a surcharge of €9 - 30 per route and passenger (the exact amount depends on the route) will apply. This amount is increased to €18 - 60 (the exact amount depends on the route) for bookings at the airport counter. If you check in more than one bag weighing 23 kg, an additional charge will apply.

    Luggage can be registered at the time of booking the flight or at a later date.

    SMART fare

    Passengers who have booked the SMART fare can check in one item of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

    BEST fare

    Passengers who have booked the BEST fare can check in two items of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

    BIZclass fare

    Passengers who have booked the BIZclass fare can check in two items of luggage weighing 32 kg (no special or excess luggage) at no extra charge.

    Excess luggage

    Excess luggage can either be registered online or via telephone at the time of booking or added at a later date via the "My flight" area. Excess luggage can also be added via our mobile services in the "Add services" area. If this is not done, a higher fixed charge will apply when checking in excess luggage at the airport.

    Special luggage

    Special luggage includes sports equipment, pushchairs and cots and is subject to special terms. Please label each item of luggage to be checked in with your name or another personal mark.

    Note:

    Special terms apply for passengers travelling with sports equipment and special luggage.
    If you don't have a booking number but instead have an etix® ticket number, or if you have booked a Eurowings flight with one of our partner airlines or in a travel agency, then luggage regulations may vary. Please contact the relevant airline or your travel agency.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What electronic devices can I use on board a Eurowings flight?

    Since March 2014, the use of electronic devices (such as tablets, smartphones and MP3 players) has been permitted on board all Eurowings flights, provided that the devices are set to flight mode. Hearing aids and pacemakers also pose no problem.

    Special regulations in the emergency exit rows

    Passengers sitting in rows with emergency exits must stow their electronic devices securely in their hand luggage or in the seat pocket during take-off and landing. This regulation applies to all Airbus A319 and A320 planes operated by Eurowings.

    Please note that instructions issued by the flight crew must be followed.

    Use of the following devices is prohibited:

    • Mobile phones that are not in flight mode
    • Devices that are operated via wireless technology (such as walkie-talkies or remote-controlled devices).
    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the appropriate airline apply. They can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What items may not be carried in hand luggage at Eurowings?

    For security reasons, the following items are prohibited in the cabin:

    • Toy or dummy weapons (plastic or metal) 
    • Petrol lighters
    • Nail files (paper files are allowed)
    • Catapults
    • Cutlery
    • Knives with blades of any length
    • Razor blades
    • Tools
    • Darts
    • Scissors
    • Syringes
    • Knitting needles
    • Sports rackets
    • Billiard, snooker or pool cues

    For departures within the EU and from many other countries, there are special conditions regulating the carrying of liquids.
    For more information please click here.

    Information on hazardous materials (e.g. electronic devices with lithium batteries, e-cigarettes) and their transport can be found here. If your device/item is not listed, please send us your query by email to service@eurowings.com.

    Information on lithium-ion batteries for wheelchairs and other mobility aids can be found here under the section ‘Passengers with wheelchairs’.

     

     

    What regulations apply for carrying liquids in hand luggage at Eurowings?

    In addition to all other hand luggage regulations, the following regulations regarding carrying liquids on aeroplanes apply for all departures within the EU and in several other countries, including Switzerland, Russia, Iceland, Croatia, Israel, Egypt, Morocco, Tunisia and Norway:

    • All liquids (such as cosmetics and toiletries, gels, pastes, creams, lotions, mixtures of liquids and solids, perfumes, pressurised containers, cans or water bottles) and wax and gel-like products may only be carried on board in containers holding up to 100 ml or 100 g.
    • These liquids and products must be packed in a transparent, resealable and fully closed plastic bag (max. capacity 1 l). No such plastic bags are available at our check-in area so travellers must ensure they obtain one in advance, for example a freezer bag from the supermarket.
    • Prescribed medication and baby food may also be carried in hand luggage if the traveller can prove that they will be required during the flight.

    Our recommendation:

    Store all liquids and gels that you will not require during your flight in your checked luggage to ensure a quicker boarding process.

    Liquids from Travel Value or duty-free shops

    You may purchase liquids, gels and cream products in containers greater than 100 ml tax-free at airport shops and on board if they are sealed in a security tamper evident bag (STEB) along with the receipt at the time of purchase. If purchasing items on board, please ask the flight crew to seal them for you. Please note that due to high demand there may no longer be any more STEBs on board. You may take these items onto your connecting flight in your hand luggage if the seal is left intact and the receipt is in the bag. This applies to all departures from and via EU airports, including Norway, Iceland and Switzerland.

    We assume no liability for products that are opened or confiscated during transit or when exiting the plane.

    Further information can be found on the website of the Federal Ministry of the Interior.

    Note:

    Products and bags that do not comply with requirements or are not closed with a rubber band or similar must be handed over to security. Eurowings accepts no liability for any belongings brought along by passengers which must be handed over to security.

    Download information in PDF format.

     Note USA:

    The US Transport Security Administration (TSA) has amended the security regulations for flights to the USA from June 30, 2018. In addition to the existing restrictions on liquids (1 liter in total, no more than 100 ml per single container), the list of banned items has been expanded to include powders or powder-like substances. Passengers are generally no longer permitted to carry powder or powder-like substances with a total volume of more than 350 ml in their hand luggage. Powder or powder-like substances less than 350 ml in volume may also be prohibited from hand luggage if, for example, there are any doubts about the identity of the substance. For this reason, Eurowings recommends that all passengers travelling to the USA either refrain from taking powder or powder-like substances, or pack these in their checked-in luggage. There are also special local regulations at domestic airports in the USA. You should make local enquiries about these. Please also note that changes may occur, even at short notice. Please visit the TSA’s homepage for up-to-date information for the USA and special provisions for duty-free products.

    Please note that there are increased security checks for all departures to the USA and you should therefore expect longer waiting times at the airport. We recommend that you arrive early at the airport. Transit passengers are kindly requested to proceed quickly to their connecting gate for their onward flight to the USA. All electronic devices (smartphones, tablets, notebooks, etc.) will have to go through a security check, but can still be taken into the cabin. Electronic devices that are in a protective case or sealed in plastic must be taken out of the protective cover or plastic during the screening process.

  • Are there any restrictions at Eurowings on the amount, size and weight of carry-on items?

    Each passenger may bring one carry-on item with a maximum weight of 8 kg and maximum dimensions of 55 x 40 x 23 cm on board. This excludes folding garment bags as carry-ons, which may measure up to 57 x 54 x 15 cm.

    On fully booked flights, we may ask you to check in your hand luggage. This is free of charge as long as you have met all hand luggage requirements. In this case you will be able to retrieve your hand luggage on arrival at luggage claim. Due to capacity constraints, we cannot guarantee that BASIC passengers will be able to bring their hand luggage into the cabin. We recommend the SMART fare to guarantee that you can take your hand luggage into the cabin.

    If you have booked the BIZclass fare, you may bring two items of hand luggage into the cabin.

    Larger or heavier items of luggage that do not comply with the above requirements must be checked in at the check-in counter. 

    Hand luggage that is too large or too heavy will be collected at the gate and transported in the hold as check-in luggage, for which a fee is payable. Please note that these regulations are strictly enforced during the boarding process. The fees charged at the gate are significantly higher than booking online and can only be paid by Maestro or credit card.

    This is not only for your convenience, but above all for the safety of you and other passengers.

    Please note that you must remove any dangerous goods, any medication and all valuables such as laptops, mobile phones, tablets, documents, identification papers and jewellery from your luggage when it is transported in the hold.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can I transport a musical instrument in the Eurowings cabin as a carry-on?

    Yes, musical instruments can be carried as hand luggage if their size does not exceed 55 x 40 x 23 cm. The following musical instruments can be taken on board as hand luggage, even if they are slightly over the maximum size: clarinets, flutes, French horns, oboes, violins, trumpets.

    Larger musical instruments (such as guitars) may only be transported in the cabin if they are in a soft case on an extra seat.

    The charges applicable for traveling with musical instruments can be found in this table.

    A musical instrument carried on board counts as one piece of hand luggage. You may only take one other piece of hand luggage with a maximum size of 40 x 30 x 10 cm on board.

    Exception:

    Double basses must be transported in a hard case and checked as baggage. Due to their size, they may not be carried in the cabin.

    Extra seat

    If you book an extra seat by phone before midnight on the same day as you book your flight, the extra seat will cost the same as your own seat and there will be no extra charge. If an extra seat is added later, it will be charged at the current flight price as shown on the Internet.

    Note:

    Eurowings accepts no liability for musical instruments carried in the cabin.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can I carry a stroller on board the plane with me at Eurowings?

    Only booster seats can be taken into the cabin.

    Please observe the following FAQ: Can child safety seats be used on board the plane at Eurowings?

    More information about pushchairs and other items of baggage can be found in the following FAQ:
    What are the baggage regulations for infants/children?

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can I check in musical instruments in as luggage at Eurowings?

    Yes, musical instruments can be dropped off as checked luggage provided they are packaged in a hard case.  

    If you are carrying your musical instruments in a soft case, they must be carried as hand luggage in the cabin and must not exceed 55 x 40 x 23 cm in size.

    Larger musical instruments (such as guitars) may only be transported in the cabin if they are in a soft case on an extra seat.

    The charges applicable for traveling with musical instruments can be found in this table.

    Exceptions:

    Double basses must be transported in a hard case and checked in as luggage. They may not be carried in the cabin due to their size.

    Costs:

    There will be a surcharge for carrying musical instruments in the hold. Our table of charges tells you how much the surcharge will be.

    Please note that we do not accept unaccompanied luggage.

    Further information about registering luggage at a later date

    Note:

    Eurowings accepts no liability for musical instruments carried in the cabin.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What items may not be carried in hand luggage at Eurowings?

    For security reasons, the following items are prohibited in the cabin:

    • Toy or dummy weapons (plastic or metal) 
    • Petrol lighters
    • Nail files (paper files are allowed)
    • Catapults
    • Cutlery
    • Knives with blades of any length
    • Razor blades
    • Tools
    • Darts
    • Scissors
    • Syringes
    • Knitting needles
    • Sports rackets
    • Billiard, snooker or pool cues

    For departures within the EU and from many other countries, there are special conditions regulating the carrying of liquids.
    For more information please click here.

    Information on hazardous materials (e.g. electronic devices with lithium batteries, e-cigarettes) and their transport can be found here. If your device/item is not listed, please send us your query by email to service@eurowings.com.

    Information on lithium-ion batteries for wheelchairs and other mobility aids can be found here under the section ‘Passengers with wheelchairs’.

     

     

  • Can I transport a musical instrument in the Eurowings cabin as a carry-on?

    Yes, musical instruments can be carried as hand luggage if their size does not exceed 55 x 40 x 23 cm. The following musical instruments can be taken on board as hand luggage, even if they are slightly over the maximum size: clarinets, flutes, French horns, oboes, violins, trumpets.

    Larger musical instruments (such as guitars) may only be transported in the cabin if they are in a soft case on an extra seat.

    The charges applicable for traveling with musical instruments can be found in this table.

    A musical instrument carried on board counts as one piece of hand luggage. You may only take one other piece of hand luggage with a maximum size of 40 x 30 x 10 cm on board.

    Exception:

    Double basses must be transported in a hard case and checked as baggage. Due to their size, they may not be carried in the cabin.

    Extra seat

    If you book an extra seat by phone before midnight on the same day as you book your flight, the extra seat will cost the same as your own seat and there will be no extra charge. If an extra seat is added later, it will be charged at the current flight price as shown on the Internet.

    Note:

    Eurowings accepts no liability for musical instruments carried in the cabin.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What charges apply for checking in luggage at Eurowings?

    You will be charged for each item of luggage that you check in. If you check in more than one bag weighing 23 kg, an additional fixed charge for excess luggage applies.

    If you book your first piece of luggage up to 23 kg on the website, a surcharge of €9 - 30 per route and passenger (the exact amount depends on the route) will apply. This amount is increased to €18 - 60 (the exact amount depends on the route) for bookings at the airport counter. If you check in more than one bag weighing 23 kg, an additional charge will apply.

    Luggage can be registered at the time of booking the flight or at a later date.

    SMART fare

    Passengers who have booked the SMART fare can check in one item of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

    BEST fare

    Passengers who have booked the BEST fare can check in two items of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

    BIZclass fare

    Passengers who have booked the BIZclass fare can check in two items of luggage weighing 32 kg (no special or excess luggage) at no extra charge.

    Excess luggage

    Excess luggage can either be registered online or via telephone at the time of booking or added at a later date via the "My flight" area. Excess luggage can also be added via our mobile services in the "Add services" area. If this is not done, a higher fixed charge will apply when checking in excess luggage at the airport.

    Special luggage

    Special luggage includes sports equipment, pushchairs and cots and is subject to special terms. Please label each item of luggage to be checked in with your name or another personal mark.

    Note:

    Special terms apply for passengers travelling with sports equipment and special luggage.
    If you don't have a booking number but instead have an etix® ticket number, or if you have booked a Eurowings flight with one of our partner airlines or in a travel agency, then luggage regulations may vary. Please contact the relevant airline or your travel agency.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can I check in musical instruments in as luggage at Eurowings?

    Yes, musical instruments can be dropped off as checked luggage provided they are packaged in a hard case.  

    If you are carrying your musical instruments in a soft case, they must be carried as hand luggage in the cabin and must not exceed 55 x 40 x 23 cm in size.

    Larger musical instruments (such as guitars) may only be transported in the cabin if they are in a soft case on an extra seat.

    The charges applicable for traveling with musical instruments can be found in this table.

    Exceptions:

    Double basses must be transported in a hard case and checked in as luggage. They may not be carried in the cabin due to their size.

    Costs:

    There will be a surcharge for carrying musical instruments in the hold. Our table of charges tells you how much the surcharge will be.

    Please note that we do not accept unaccompanied luggage.

    Further information about registering luggage at a later date

    Note:

    Eurowings accepts no liability for musical instruments carried in the cabin.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can I take my sports equipment with me at Eurowings?

    You can book large pieces of sports equipment such as bicycles (except e-bikes), skis and surfboards online up to before web check-in closes before departure, either at the time of booking the flight or at a later date. There must be sufficient storage space available on the plane.
    Of course, you can also book your equipment onto the plane by phoning our call centre.

    Sport guns

    If you would like to travel with sport guns, please contact our call centre. Online reservation is not possible.

    Bicycle

    Bicycles can be carried, provided they are packed in a protective box or bag specifically designed for transporting bicycles. Please note
    that cardboard boxes and bicycle bags with a soft covering are only permissible if they are insulated with protective inner packaging material or fabric padding.

    The handlebars must be arranged parallel to the frame, pedals and any other protruding parts must be removed, and the air pressure in the tires must be reduced.

    We cannot carry e-bikes due to their battery drive systems.

    Bodyboards and surfboards

    Bodyboards and surfboards can be transported in a protective bag.

    Charges

    A charge may apply for the transportation of sports equipment. You can find out if a charge will be applied and how much it will cost here.

    Please note that we do not transport unaccompanied luggage on our flights.

    Click here for more information on booking additional luggage at a later date.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    If you have booked your Eurowings flight with one of our partner airlines or in a travel agency, you can of course still bring your sports equipment with you. More information on this can be obtained from the relevant airline or from your travel agency.

    How can bulky items be transported at Eurowings?

    If your item cannot be transported in a compact receptacle, it must be checked as oversize baggage. As long as the baggage does not exceed a weight of 23 kg it can be treated as normal baggage, so only the standard surcharge will apply. You may take a maximum of 5 bags weighing no more than 32 kg per person.

    If your oversize baggage weighs more than 23 kg, a charge will apply.

    Please note that special conditions apply to sports equipment, wheelchairs and strollers.

    Note:

    If your booking has an etix® ticket number or if you have booked a Eurowings flight with one of our partner airlines or in a travel agency, please contact the relevant airline or your travel agency for more information, as baggage requirements may vary.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. They can be viewed on the airlines' own websites. These partner airlines currently include
    Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • What do I do if my checked baggage is damaged at Eurowings?

    We are sorry that your luggage was damaged on a Eurowings flight. We will make every effort to ensure that the incident is dealt with promptly.

    If you discover any damage to your luggage on arrival, please report it to the local  Eurowings baggage tracing service.

    You also need to send us written notification of the damage after your flight. Preferably, please send this by email to the address below.

    To handle the matter, we need the following from you:

    • Your booking number (online confirmation number)
    • A damage report from the destination airport
    • A receipt or report from a luggage retailer on the value/condition of the damaged item of luggage
    • Your banking information – not your credit card number (for bank accounts held abroad, please include your IBAN and SWIFT code)
    • Your telephone number in case we have any questions or messages
    • Your luggage tag

     

    Eurowings Baggage Competence Center
    Postfach 51 12 55
    13372 Berlin

    Email: baggage@claim.eurowings.com

    Once we have received your documents we will contact you as soon as possible.

    Please note that Eurowings accepts no liability for wear and tear or for damage due to the nature of the baggage.

    This includes:

    • Oversize and heavy items
    • Packaging that is unsuitable for flights (boxes, plastic bags, etc.)
    • Limited-edition luggage
    • Scratches and dents
    • Soil marks
    Note:

    If your baggage is damaged during a flight operated by one of our partner airlines, please contact the appropriate airline. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

Frequently asked questions relating to the topic: Baggage

  • Are there any restrictions at Eurowings on the amount, size and weight of carry-on items?

    Each passenger may bring one carry-on item with a maximum weight of 8 kg and maximum dimensions of 55 x 40 x 23 cm on board. This excludes folding garment bags as carry-ons, which may measure up to 57 x 54 x 15 cm.

    On fully booked flights, we may ask you to check in your hand luggage. This is free of charge as long as you have met all hand luggage requirements. In this case you will be able to retrieve your hand luggage on arrival at luggage claim. Due to capacity constraints, we cannot guarantee that BASIC passengers will be able to bring their hand luggage into the cabin. We recommend the SMART fare to guarantee that you can take your hand luggage into the cabin.

    If you have booked the BIZclass fare, you may bring two items of hand luggage into the cabin.

    Larger or heavier items of luggage that do not comply with the above requirements must be checked in at the check-in counter. 

    Hand luggage that is too large or too heavy will be collected at the gate and transported in the hold as check-in luggage, for which a fee is payable. Please note that these regulations are strictly enforced during the boarding process. The fees charged at the gate are significantly higher than booking online and can only be paid by Maestro or credit card.

    This is not only for your convenience, but above all for the safety of you and other passengers.

    Please note that you must remove any dangerous goods, any medication and all valuables such as laptops, mobile phones, tablets, documents, identification papers and jewellery from your luggage when it is transported in the hold.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What charges apply for checking in luggage at Eurowings?

    You will be charged for each item of luggage that you check in. If you check in more than one bag weighing 23 kg, an additional fixed charge for excess luggage applies.

    If you book your first piece of luggage up to 23 kg on the website, a surcharge of €9 - 30 per route and passenger (the exact amount depends on the route) will apply. This amount is increased to €18 - 60 (the exact amount depends on the route) for bookings at the airport counter. If you check in more than one bag weighing 23 kg, an additional charge will apply.

    Luggage can be registered at the time of booking the flight or at a later date.

    SMART fare

    Passengers who have booked the SMART fare can check in one item of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

    BEST fare

    Passengers who have booked the BEST fare can check in two items of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

    BIZclass fare

    Passengers who have booked the BIZclass fare can check in two items of luggage weighing 32 kg (no special or excess luggage) at no extra charge.

    Excess luggage

    Excess luggage can either be registered online or via telephone at the time of booking or added at a later date via the "My flight" area. Excess luggage can also be added via our mobile services in the "Add services" area. If this is not done, a higher fixed charge will apply when checking in excess luggage at the airport.

    Special luggage

    Special luggage includes sports equipment, pushchairs and cots and is subject to special terms. Please label each item of luggage to be checked in with your name or another personal mark.

    Note:

    Special terms apply for passengers travelling with sports equipment and special luggage.
    If you don't have a booking number but instead have an etix® ticket number, or if you have booked a Eurowings flight with one of our partner airlines or in a travel agency, then luggage regulations may vary. Please contact the relevant airline or your travel agency.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What electronic devices can I use on board a Eurowings flight?

    Since March 2014, the use of electronic devices (such as tablets, smartphones and MP3 players) has been permitted on board all Eurowings flights, provided that the devices are set to flight mode. Hearing aids and pacemakers also pose no problem.

    Special regulations in the emergency exit rows

    Passengers sitting in rows with emergency exits must stow their electronic devices securely in their hand luggage or in the seat pocket during take-off and landing. This regulation applies to all Airbus A319 and A320 planes operated by Eurowings.

    Please note that instructions issued by the flight crew must be followed.

    Use of the following devices is prohibited:

    • Mobile phones that are not in flight mode
    • Devices that are operated via wireless technology (such as walkie-talkies or remote-controlled devices).
    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the appropriate airline apply. They can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What items may not be carried in hand luggage at Eurowings?

    For security reasons, the following items are prohibited in the cabin:

    • Toy or dummy weapons (plastic or metal) 
    • Petrol lighters
    • Nail files (paper files are allowed)
    • Catapults
    • Cutlery
    • Knives with blades of any length
    • Razor blades
    • Tools
    • Darts
    • Scissors
    • Syringes
    • Knitting needles
    • Sports rackets
    • Billiard, snooker or pool cues

    For departures within the EU and from many other countries, there are special conditions regulating the carrying of liquids.
    For more information please click here.

    Information on hazardous materials (e.g. electronic devices with lithium batteries, e-cigarettes) and their transport can be found here. If your device/item is not listed, please send us your query by email to service@eurowings.com.

    Information on lithium-ion batteries for wheelchairs and other mobility aids can be found here under the section ‘Passengers with wheelchairs’.

     

     

    What regulations apply for carrying liquids in hand luggage at Eurowings?

    In addition to all other hand luggage regulations, the following regulations regarding carrying liquids on aeroplanes apply for all departures within the EU and in several other countries, including Switzerland, Russia, Iceland, Croatia, Israel, Egypt, Morocco, Tunisia and Norway:

    • All liquids (such as cosmetics and toiletries, gels, pastes, creams, lotions, mixtures of liquids and solids, perfumes, pressurised containers, cans or water bottles) and wax and gel-like products may only be carried on board in containers holding up to 100 ml or 100 g.
    • These liquids and products must be packed in a transparent, resealable and fully closed plastic bag (max. capacity 1 l). No such plastic bags are available at our check-in area so travellers must ensure they obtain one in advance, for example a freezer bag from the supermarket.
    • Prescribed medication and baby food may also be carried in hand luggage if the traveller can prove that they will be required during the flight.

    Our recommendation:

    Store all liquids and gels that you will not require during your flight in your checked luggage to ensure a quicker boarding process.

    Liquids from Travel Value or duty-free shops

    You may purchase liquids, gels and cream products in containers greater than 100 ml tax-free at airport shops and on board if they are sealed in a security tamper evident bag (STEB) along with the receipt at the time of purchase. If purchasing items on board, please ask the flight crew to seal them for you. Please note that due to high demand there may no longer be any more STEBs on board. You may take these items onto your connecting flight in your hand luggage if the seal is left intact and the receipt is in the bag. This applies to all departures from and via EU airports, including Norway, Iceland and Switzerland.

    We assume no liability for products that are opened or confiscated during transit or when exiting the plane.

    Further information can be found on the website of the Federal Ministry of the Interior.

    Note:

    Products and bags that do not comply with requirements or are not closed with a rubber band or similar must be handed over to security. Eurowings accepts no liability for any belongings brought along by passengers which must be handed over to security.

    Download information in PDF format.

     Note USA:

    The US Transport Security Administration (TSA) has amended the security regulations for flights to the USA from June 30, 2018. In addition to the existing restrictions on liquids (1 liter in total, no more than 100 ml per single container), the list of banned items has been expanded to include powders or powder-like substances. Passengers are generally no longer permitted to carry powder or powder-like substances with a total volume of more than 350 ml in their hand luggage. Powder or powder-like substances less than 350 ml in volume may also be prohibited from hand luggage if, for example, there are any doubts about the identity of the substance. For this reason, Eurowings recommends that all passengers travelling to the USA either refrain from taking powder or powder-like substances, or pack these in their checked-in luggage. There are also special local regulations at domestic airports in the USA. You should make local enquiries about these. Please also note that changes may occur, even at short notice. Please visit the TSA’s homepage for up-to-date information for the USA and special provisions for duty-free products.

    Please note that there are increased security checks for all departures to the USA and you should therefore expect longer waiting times at the airport. We recommend that you arrive early at the airport. Transit passengers are kindly requested to proceed quickly to their connecting gate for their onward flight to the USA. All electronic devices (smartphones, tablets, notebooks, etc.) will have to go through a security check, but can still be taken into the cabin. Electronic devices that are in a protective case or sealed in plastic must be taken out of the protective cover or plastic during the screening process.

  • Are there any restrictions at Eurowings on the amount, size and weight of carry-on items?

    Each passenger may bring one carry-on item with a maximum weight of 8 kg and maximum dimensions of 55 x 40 x 23 cm on board. This excludes folding garment bags as carry-ons, which may measure up to 57 x 54 x 15 cm.

    On fully booked flights, we may ask you to check in your hand luggage. This is free of charge as long as you have met all hand luggage requirements. In this case you will be able to retrieve your hand luggage on arrival at luggage claim. Due to capacity constraints, we cannot guarantee that BASIC passengers will be able to bring their hand luggage into the cabin. We recommend the SMART fare to guarantee that you can take your hand luggage into the cabin.

    If you have booked the BIZclass fare, you may bring two items of hand luggage into the cabin.

    Larger or heavier items of luggage that do not comply with the above requirements must be checked in at the check-in counter. 

    Hand luggage that is too large or too heavy will be collected at the gate and transported in the hold as check-in luggage, for which a fee is payable. Please note that these regulations are strictly enforced during the boarding process. The fees charged at the gate are significantly higher than booking online and can only be paid by Maestro or credit card.

    This is not only for your convenience, but above all for the safety of you and other passengers.

    Please note that you must remove any dangerous goods, any medication and all valuables such as laptops, mobile phones, tablets, documents, identification papers and jewellery from your luggage when it is transported in the hold.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can I transport a musical instrument in the Eurowings cabin as a carry-on?

    Yes, musical instruments can be carried as hand luggage if their size does not exceed 55 x 40 x 23 cm. The following musical instruments can be taken on board as hand luggage, even if they are slightly over the maximum size: clarinets, flutes, French horns, oboes, violins, trumpets.

    Larger musical instruments (such as guitars) may only be transported in the cabin if they are in a soft case on an extra seat.

    The charges applicable for traveling with musical instruments can be found in this table.

    A musical instrument carried on board counts as one piece of hand luggage. You may only take one other piece of hand luggage with a maximum size of 40 x 30 x 10 cm on board.

    Exception:

    Double basses must be transported in a hard case and checked as baggage. Due to their size, they may not be carried in the cabin.

    Extra seat

    If you book an extra seat by phone before midnight on the same day as you book your flight, the extra seat will cost the same as your own seat and there will be no extra charge. If an extra seat is added later, it will be charged at the current flight price as shown on the Internet.

    Note:

    Eurowings accepts no liability for musical instruments carried in the cabin.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can I carry a stroller on board the plane with me at Eurowings?

    Only booster seats can be taken into the cabin.

    Please observe the following FAQ: Can child safety seats be used on board the plane at Eurowings?

    More information about pushchairs and other items of baggage can be found in the following FAQ:
    What are the baggage regulations for infants/children?

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can I check in musical instruments in as luggage at Eurowings?

    Yes, musical instruments can be dropped off as checked luggage provided they are packaged in a hard case.  

    If you are carrying your musical instruments in a soft case, they must be carried as hand luggage in the cabin and must not exceed 55 x 40 x 23 cm in size.

    Larger musical instruments (such as guitars) may only be transported in the cabin if they are in a soft case on an extra seat.

    The charges applicable for traveling with musical instruments can be found in this table.

    Exceptions:

    Double basses must be transported in a hard case and checked in as luggage. They may not be carried in the cabin due to their size.

    Costs:

    There will be a surcharge for carrying musical instruments in the hold. Our table of charges tells you how much the surcharge will be.

    Please note that we do not accept unaccompanied luggage.

    Further information about registering luggage at a later date

    Note:

    Eurowings accepts no liability for musical instruments carried in the cabin.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What items may not be carried in hand luggage at Eurowings?

    For security reasons, the following items are prohibited in the cabin:

    • Toy or dummy weapons (plastic or metal) 
    • Petrol lighters
    • Nail files (paper files are allowed)
    • Catapults
    • Cutlery
    • Knives with blades of any length
    • Razor blades
    • Tools
    • Darts
    • Scissors
    • Syringes
    • Knitting needles
    • Sports rackets
    • Billiard, snooker or pool cues

    For departures within the EU and from many other countries, there are special conditions regulating the carrying of liquids.
    For more information please click here.

    Information on hazardous materials (e.g. electronic devices with lithium batteries, e-cigarettes) and their transport can be found here. If your device/item is not listed, please send us your query by email to service@eurowings.com.

    Information on lithium-ion batteries for wheelchairs and other mobility aids can be found here under the section ‘Passengers with wheelchairs’.

     

     

  • Can I transport a musical instrument in the Eurowings cabin as a carry-on?

    Yes, musical instruments can be carried as hand luggage if their size does not exceed 55 x 40 x 23 cm. The following musical instruments can be taken on board as hand luggage, even if they are slightly over the maximum size: clarinets, flutes, French horns, oboes, violins, trumpets.

    Larger musical instruments (such as guitars) may only be transported in the cabin if they are in a soft case on an extra seat.

    The charges applicable for traveling with musical instruments can be found in this table.

    A musical instrument carried on board counts as one piece of hand luggage. You may only take one other piece of hand luggage with a maximum size of 40 x 30 x 10 cm on board.

    Exception:

    Double basses must be transported in a hard case and checked as baggage. Due to their size, they may not be carried in the cabin.

    Extra seat

    If you book an extra seat by phone before midnight on the same day as you book your flight, the extra seat will cost the same as your own seat and there will be no extra charge. If an extra seat is added later, it will be charged at the current flight price as shown on the Internet.

    Note:

    Eurowings accepts no liability for musical instruments carried in the cabin.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What charges apply for checking in luggage at Eurowings?

    You will be charged for each item of luggage that you check in. If you check in more than one bag weighing 23 kg, an additional fixed charge for excess luggage applies.

    If you book your first piece of luggage up to 23 kg on the website, a surcharge of €9 - 30 per route and passenger (the exact amount depends on the route) will apply. This amount is increased to €18 - 60 (the exact amount depends on the route) for bookings at the airport counter. If you check in more than one bag weighing 23 kg, an additional charge will apply.

    Luggage can be registered at the time of booking the flight or at a later date.

    SMART fare

    Passengers who have booked the SMART fare can check in one item of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

    BEST fare

    Passengers who have booked the BEST fare can check in two items of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

    BIZclass fare

    Passengers who have booked the BIZclass fare can check in two items of luggage weighing 32 kg (no special or excess luggage) at no extra charge.

    Excess luggage

    Excess luggage can either be registered online or via telephone at the time of booking or added at a later date via the "My flight" area. Excess luggage can also be added via our mobile services in the "Add services" area. If this is not done, a higher fixed charge will apply when checking in excess luggage at the airport.

    Special luggage

    Special luggage includes sports equipment, pushchairs and cots and is subject to special terms. Please label each item of luggage to be checked in with your name or another personal mark.

    Note:

    Special terms apply for passengers travelling with sports equipment and special luggage.
    If you don't have a booking number but instead have an etix® ticket number, or if you have booked a Eurowings flight with one of our partner airlines or in a travel agency, then luggage regulations may vary. Please contact the relevant airline or your travel agency.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can I check in musical instruments in as luggage at Eurowings?

    Yes, musical instruments can be dropped off as checked luggage provided they are packaged in a hard case.  

    If you are carrying your musical instruments in a soft case, they must be carried as hand luggage in the cabin and must not exceed 55 x 40 x 23 cm in size.

    Larger musical instruments (such as guitars) may only be transported in the cabin if they are in a soft case on an extra seat.

    The charges applicable for traveling with musical instruments can be found in this table.

    Exceptions:

    Double basses must be transported in a hard case and checked in as luggage. They may not be carried in the cabin due to their size.

    Costs:

    There will be a surcharge for carrying musical instruments in the hold. Our table of charges tells you how much the surcharge will be.

    Please note that we do not accept unaccompanied luggage.

    Further information about registering luggage at a later date

    Note:

    Eurowings accepts no liability for musical instruments carried in the cabin.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can I take my sports equipment with me at Eurowings?

    You can book large pieces of sports equipment such as bicycles (except e-bikes), skis and surfboards online up to before web check-in closes before departure, either at the time of booking the flight or at a later date. There must be sufficient storage space available on the plane.
    Of course, you can also book your equipment onto the plane by phoning our call centre.

    Sport guns

    If you would like to travel with sport guns, please contact our call centre. Online reservation is not possible.

    Bicycle

    Bicycles can be carried, provided they are packed in a protective box or bag specifically designed for transporting bicycles. Please note
    that cardboard boxes and bicycle bags with a soft covering are only permissible if they are insulated with protective inner packaging material or fabric padding.

    The handlebars must be arranged parallel to the frame, pedals and any other protruding parts must be removed, and the air pressure in the tires must be reduced.

    We cannot carry e-bikes due to their battery drive systems.

    Bodyboards and surfboards

    Bodyboards and surfboards can be transported in a protective bag.

    Charges

    A charge may apply for the transportation of sports equipment. You can find out if a charge will be applied and how much it will cost here.

    Please note that we do not transport unaccompanied luggage on our flights.

    Click here for more information on booking additional luggage at a later date.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    If you have booked your Eurowings flight with one of our partner airlines or in a travel agency, you can of course still bring your sports equipment with you. More information on this can be obtained from the relevant airline or from your travel agency.

    How can bulky items be transported at Eurowings?

    If your item cannot be transported in a compact receptacle, it must be checked as oversize baggage. As long as the baggage does not exceed a weight of 23 kg it can be treated as normal baggage, so only the standard surcharge will apply. You may take a maximum of 5 bags weighing no more than 32 kg per person.

    If your oversize baggage weighs more than 23 kg, a charge will apply.

    Please note that special conditions apply to sports equipment, wheelchairs and strollers.

    Note:

    If your booking has an etix® ticket number or if you have booked a Eurowings flight with one of our partner airlines or in a travel agency, please contact the relevant airline or your travel agency for more information, as baggage requirements may vary.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. They can be viewed on the airlines' own websites. These partner airlines currently include
    Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • What do I do if my checked baggage is damaged at Eurowings?

    We are sorry that your luggage was damaged on a Eurowings flight. We will make every effort to ensure that the incident is dealt with promptly.

    If you discover any damage to your luggage on arrival, please report it to the local  Eurowings baggage tracing service.

    You also need to send us written notification of the damage after your flight. Preferably, please send this by email to the address below.

    To handle the matter, we need the following from you:

    • Your booking number (online confirmation number)
    • A damage report from the destination airport
    • A receipt or report from a luggage retailer on the value/condition of the damaged item of luggage
    • Your banking information – not your credit card number (for bank accounts held abroad, please include your IBAN and SWIFT code)
    • Your telephone number in case we have any questions or messages
    • Your luggage tag

     

    Eurowings Baggage Competence Center
    Postfach 51 12 55
    13372 Berlin

    Email: baggage@claim.eurowings.com

    Once we have received your documents we will contact you as soon as possible.

    Please note that Eurowings accepts no liability for wear and tear or for damage due to the nature of the baggage.

    This includes:

    • Oversize and heavy items
    • Packaging that is unsuitable for flights (boxes, plastic bags, etc.)
    • Limited-edition luggage
    • Scratches and dents
    • Soil marks
    Note:

    If your baggage is damaged during a flight operated by one of our partner airlines, please contact the appropriate airline. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

Frequently asked questions relating to the topic: Baggage

  • Are there any restrictions at Eurowings on the amount, size and weight of carry-on items?

    Each passenger may bring one carry-on item with a maximum weight of 8 kg and maximum dimensions of 55 x 40 x 23 cm on board. This excludes folding garment bags as carry-ons, which may measure up to 57 x 54 x 15 cm.

    On fully booked flights, we may ask you to check in your hand luggage. This is free of charge as long as you have met all hand luggage requirements. In this case you will be able to retrieve your hand luggage on arrival at luggage claim. Due to capacity constraints, we cannot guarantee that BASIC passengers will be able to bring their hand luggage into the cabin. We recommend the SMART fare to guarantee that you can take your hand luggage into the cabin.

    If you have booked the BIZclass fare, you may bring two items of hand luggage into the cabin.

    Larger or heavier items of luggage that do not comply with the above requirements must be checked in at the check-in counter. 

    Hand luggage that is too large or too heavy will be collected at the gate and transported in the hold as check-in luggage, for which a fee is payable. Please note that these regulations are strictly enforced during the boarding process. The fees charged at the gate are significantly higher than booking online and can only be paid by Maestro or credit card.

    This is not only for your convenience, but above all for the safety of you and other passengers.

    Please note that you must remove any dangerous goods, any medication and all valuables such as laptops, mobile phones, tablets, documents, identification papers and jewellery from your luggage when it is transported in the hold.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What charges apply for checking in luggage at Eurowings?

    You will be charged for each item of luggage that you check in. If you check in more than one bag weighing 23 kg, an additional fixed charge for excess luggage applies.

    If you book your first piece of luggage up to 23 kg on the website, a surcharge of €9 - 30 per route and passenger (the exact amount depends on the route) will apply. This amount is increased to €18 - 60 (the exact amount depends on the route) for bookings at the airport counter. If you check in more than one bag weighing 23 kg, an additional charge will apply.

    Luggage can be registered at the time of booking the flight or at a later date.

    SMART fare

    Passengers who have booked the SMART fare can check in one item of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

    BEST fare

    Passengers who have booked the BEST fare can check in two items of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

    BIZclass fare

    Passengers who have booked the BIZclass fare can check in two items of luggage weighing 32 kg (no special or excess luggage) at no extra charge.

    Excess luggage

    Excess luggage can either be registered online or via telephone at the time of booking or added at a later date via the "My flight" area. Excess luggage can also be added via our mobile services in the "Add services" area. If this is not done, a higher fixed charge will apply when checking in excess luggage at the airport.

    Special luggage

    Special luggage includes sports equipment, pushchairs and cots and is subject to special terms. Please label each item of luggage to be checked in with your name or another personal mark.

    Note:

    Special terms apply for passengers travelling with sports equipment and special luggage.
    If you don't have a booking number but instead have an etix® ticket number, or if you have booked a Eurowings flight with one of our partner airlines or in a travel agency, then luggage regulations may vary. Please contact the relevant airline or your travel agency.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What electronic devices can I use on board a Eurowings flight?

    Since March 2014, the use of electronic devices (such as tablets, smartphones and MP3 players) has been permitted on board all Eurowings flights, provided that the devices are set to flight mode. Hearing aids and pacemakers also pose no problem.

    Special regulations in the emergency exit rows

    Passengers sitting in rows with emergency exits must stow their electronic devices securely in their hand luggage or in the seat pocket during take-off and landing. This regulation applies to all Airbus A319 and A320 planes operated by Eurowings.

    Please note that instructions issued by the flight crew must be followed.

    Use of the following devices is prohibited:

    • Mobile phones that are not in flight mode
    • Devices that are operated via wireless technology (such as walkie-talkies or remote-controlled devices).
    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the appropriate airline apply. They can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What items may not be carried in hand luggage at Eurowings?

    For security reasons, the following items are prohibited in the cabin:

    • Toy or dummy weapons (plastic or metal) 
    • Petrol lighters
    • Nail files (paper files are allowed)
    • Catapults
    • Cutlery
    • Knives with blades of any length
    • Razor blades
    • Tools
    • Darts
    • Scissors
    • Syringes
    • Knitting needles
    • Sports rackets
    • Billiard, snooker or pool cues

    For departures within the EU and from many other countries, there are special conditions regulating the carrying of liquids.
    For more information please click here.

    Information on hazardous materials (e.g. electronic devices with lithium batteries, e-cigarettes) and their transport can be found here. If your device/item is not listed, please send us your query by email to service@eurowings.com.

    Information on lithium-ion batteries for wheelchairs and other mobility aids can be found here under the section ‘Passengers with wheelchairs’.

     

     

    What regulations apply for carrying liquids in hand luggage at Eurowings?

    In addition to all other hand luggage regulations, the following regulations regarding carrying liquids on aeroplanes apply for all departures within the EU and in several other countries, including Switzerland, Russia, Iceland, Croatia, Israel, Egypt, Morocco, Tunisia and Norway:

    • All liquids (such as cosmetics and toiletries, gels, pastes, creams, lotions, mixtures of liquids and solids, perfumes, pressurised containers, cans or water bottles) and wax and gel-like products may only be carried on board in containers holding up to 100 ml or 100 g.
    • These liquids and products must be packed in a transparent, resealable and fully closed plastic bag (max. capacity 1 l). No such plastic bags are available at our check-in area so travellers must ensure they obtain one in advance, for example a freezer bag from the supermarket.
    • Prescribed medication and baby food may also be carried in hand luggage if the traveller can prove that they will be required during the flight.

    Our recommendation:

    Store all liquids and gels that you will not require during your flight in your checked luggage to ensure a quicker boarding process.

    Liquids from Travel Value or duty-free shops

    You may purchase liquids, gels and cream products in containers greater than 100 ml tax-free at airport shops and on board if they are sealed in a security tamper evident bag (STEB) along with the receipt at the time of purchase. If purchasing items on board, please ask the flight crew to seal them for you. Please note that due to high demand there may no longer be any more STEBs on board. You may take these items onto your connecting flight in your hand luggage if the seal is left intact and the receipt is in the bag. This applies to all departures from and via EU airports, including Norway, Iceland and Switzerland.

    We assume no liability for products that are opened or confiscated during transit or when exiting the plane.

    Further information can be found on the website of the Federal Ministry of the Interior.

    Note:

    Products and bags that do not comply with requirements or are not closed with a rubber band or similar must be handed over to security. Eurowings accepts no liability for any belongings brought along by passengers which must be handed over to security.

    Download information in PDF format.

     Note USA:

    The US Transport Security Administration (TSA) has amended the security regulations for flights to the USA from June 30, 2018. In addition to the existing restrictions on liquids (1 liter in total, no more than 100 ml per single container), the list of banned items has been expanded to include powders or powder-like substances. Passengers are generally no longer permitted to carry powder or powder-like substances with a total volume of more than 350 ml in their hand luggage. Powder or powder-like substances less than 350 ml in volume may also be prohibited from hand luggage if, for example, there are any doubts about the identity of the substance. For this reason, Eurowings recommends that all passengers travelling to the USA either refrain from taking powder or powder-like substances, or pack these in their checked-in luggage. There are also special local regulations at domestic airports in the USA. You should make local enquiries about these. Please also note that changes may occur, even at short notice. Please visit the TSA’s homepage for up-to-date information for the USA and special provisions for duty-free products.

    Please note that there are increased security checks for all departures to the USA and you should therefore expect longer waiting times at the airport. We recommend that you arrive early at the airport. Transit passengers are kindly requested to proceed quickly to their connecting gate for their onward flight to the USA. All electronic devices (smartphones, tablets, notebooks, etc.) will have to go through a security check, but can still be taken into the cabin. Electronic devices that are in a protective case or sealed in plastic must be taken out of the protective cover or plastic during the screening process.

  • Are there any restrictions at Eurowings on the amount, size and weight of carry-on items?

    Each passenger may bring one carry-on item with a maximum weight of 8 kg and maximum dimensions of 55 x 40 x 23 cm on board. This excludes folding garment bags as carry-ons, which may measure up to 57 x 54 x 15 cm.

    On fully booked flights, we may ask you to check in your hand luggage. This is free of charge as long as you have met all hand luggage requirements. In this case you will be able to retrieve your hand luggage on arrival at luggage claim. Due to capacity constraints, we cannot guarantee that BASIC passengers will be able to bring their hand luggage into the cabin. We recommend the SMART fare to guarantee that you can take your hand luggage into the cabin.

    If you have booked the BIZclass fare, you may bring two items of hand luggage into the cabin.

    Larger or heavier items of luggage that do not comply with the above requirements must be checked in at the check-in counter. 

    Hand luggage that is too large or too heavy will be collected at the gate and transported in the hold as check-in luggage, for which a fee is payable. Please note that these regulations are strictly enforced during the boarding process. The fees charged at the gate are significantly higher than booking online and can only be paid by Maestro or credit card.

    This is not only for your convenience, but above all for the safety of you and other passengers.

    Please note that you must remove any dangerous goods, any medication and all valuables such as laptops, mobile phones, tablets, documents, identification papers and jewellery from your luggage when it is transported in the hold.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can I transport a musical instrument in the Eurowings cabin as a carry-on?

    Yes, musical instruments can be carried as hand luggage if their size does not exceed 55 x 40 x 23 cm. The following musical instruments can be taken on board as hand luggage, even if they are slightly over the maximum size: clarinets, flutes, French horns, oboes, violins, trumpets.

    Larger musical instruments (such as guitars) may only be transported in the cabin if they are in a soft case on an extra seat.

    The charges applicable for traveling with musical instruments can be found in this table.

    A musical instrument carried on board counts as one piece of hand luggage. You may only take one other piece of hand luggage with a maximum size of 40 x 30 x 10 cm on board.

    Exception:

    Double basses must be transported in a hard case and checked as baggage. Due to their size, they may not be carried in the cabin.

    Extra seat

    If you book an extra seat by phone before midnight on the same day as you book your flight, the extra seat will cost the same as your own seat and there will be no extra charge. If an extra seat is added later, it will be charged at the current flight price as shown on the Internet.

    Note:

    Eurowings accepts no liability for musical instruments carried in the cabin.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can I carry a stroller on board the plane with me at Eurowings?

    Only booster seats can be taken into the cabin.

    Please observe the following FAQ: Can child safety seats be used on board the plane at Eurowings?

    More information about pushchairs and other items of baggage can be found in the following FAQ:
    What are the baggage regulations for infants/children?

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can I check in musical instruments in as luggage at Eurowings?

    Yes, musical instruments can be dropped off as checked luggage provided they are packaged in a hard case.  

    If you are carrying your musical instruments in a soft case, they must be carried as hand luggage in the cabin and must not exceed 55 x 40 x 23 cm in size.

    Larger musical instruments (such as guitars) may only be transported in the cabin if they are in a soft case on an extra seat.

    The charges applicable for traveling with musical instruments can be found in this table.

    Exceptions:

    Double basses must be transported in a hard case and checked in as luggage. They may not be carried in the cabin due to their size.

    Costs:

    There will be a surcharge for carrying musical instruments in the hold. Our table of charges tells you how much the surcharge will be.

    Please note that we do not accept unaccompanied luggage.

    Further information about registering luggage at a later date

    Note:

    Eurowings accepts no liability for musical instruments carried in the cabin.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What items may not be carried in hand luggage at Eurowings?

    For security reasons, the following items are prohibited in the cabin:

    • Toy or dummy weapons (plastic or metal) 
    • Petrol lighters
    • Nail files (paper files are allowed)
    • Catapults
    • Cutlery
    • Knives with blades of any length
    • Razor blades
    • Tools
    • Darts
    • Scissors
    • Syringes
    • Knitting needles
    • Sports rackets
    • Billiard, snooker or pool cues

    For departures within the EU and from many other countries, there are special conditions regulating the carrying of liquids.
    For more information please click here.

    Information on hazardous materials (e.g. electronic devices with lithium batteries, e-cigarettes) and their transport can be found here. If your device/item is not listed, please send us your query by email to service@eurowings.com.

    Information on lithium-ion batteries for wheelchairs and other mobility aids can be found here under the section ‘Passengers with wheelchairs’.

     

     

  • Can I transport a musical instrument in the Eurowings cabin as a carry-on?

    Yes, musical instruments can be carried as hand luggage if their size does not exceed 55 x 40 x 23 cm. The following musical instruments can be taken on board as hand luggage, even if they are slightly over the maximum size: clarinets, flutes, French horns, oboes, violins, trumpets.

    Larger musical instruments (such as guitars) may only be transported in the cabin if they are in a soft case on an extra seat.

    The charges applicable for traveling with musical instruments can be found in this table.

    A musical instrument carried on board counts as one piece of hand luggage. You may only take one other piece of hand luggage with a maximum size of 40 x 30 x 10 cm on board.

    Exception:

    Double basses must be transported in a hard case and checked as baggage. Due to their size, they may not be carried in the cabin.

    Extra seat

    If you book an extra seat by phone before midnight on the same day as you book your flight, the extra seat will cost the same as your own seat and there will be no extra charge. If an extra seat is added later, it will be charged at the current flight price as shown on the Internet.

    Note:

    Eurowings accepts no liability for musical instruments carried in the cabin.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What charges apply for checking in luggage at Eurowings?

    You will be charged for each item of luggage that you check in. If you check in more than one bag weighing 23 kg, an additional fixed charge for excess luggage applies.

    If you book your first piece of luggage up to 23 kg on the website, a surcharge of €9 - 30 per route and passenger (the exact amount depends on the route) will apply. This amount is increased to €18 - 60 (the exact amount depends on the route) for bookings at the airport counter. If you check in more than one bag weighing 23 kg, an additional charge will apply.

    Luggage can be registered at the time of booking the flight or at a later date.

    SMART fare

    Passengers who have booked the SMART fare can check in one item of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

    BEST fare

    Passengers who have booked the BEST fare can check in two items of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

    BIZclass fare

    Passengers who have booked the BIZclass fare can check in two items of luggage weighing 32 kg (no special or excess luggage) at no extra charge.

    Excess luggage

    Excess luggage can either be registered online or via telephone at the time of booking or added at a later date via the "My flight" area. Excess luggage can also be added via our mobile services in the "Add services" area. If this is not done, a higher fixed charge will apply when checking in excess luggage at the airport.

    Special luggage

    Special luggage includes sports equipment, pushchairs and cots and is subject to special terms. Please label each item of luggage to be checked in with your name or another personal mark.

    Note:

    Special terms apply for passengers travelling with sports equipment and special luggage.
    If you don't have a booking number but instead have an etix® ticket number, or if you have booked a Eurowings flight with one of our partner airlines or in a travel agency, then luggage regulations may vary. Please contact the relevant airline or your travel agency.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can I check in musical instruments in as luggage at Eurowings?

    Yes, musical instruments can be dropped off as checked luggage provided they are packaged in a hard case.  

    If you are carrying your musical instruments in a soft case, they must be carried as hand luggage in the cabin and must not exceed 55 x 40 x 23 cm in size.

    Larger musical instruments (such as guitars) may only be transported in the cabin if they are in a soft case on an extra seat.

    The charges applicable for traveling with musical instruments can be found in this table.

    Exceptions:

    Double basses must be transported in a hard case and checked in as luggage. They may not be carried in the cabin due to their size.

    Costs:

    There will be a surcharge for carrying musical instruments in the hold. Our table of charges tells you how much the surcharge will be.

    Please note that we do not accept unaccompanied luggage.

    Further information about registering luggage at a later date

    Note:

    Eurowings accepts no liability for musical instruments carried in the cabin.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can I take my sports equipment with me at Eurowings?

    You can book large pieces of sports equipment such as bicycles (except e-bikes), skis and surfboards online up to before web check-in closes before departure, either at the time of booking the flight or at a later date. There must be sufficient storage space available on the plane.
    Of course, you can also book your equipment onto the plane by phoning our call centre.

    Sport guns

    If you would like to travel with sport guns, please contact our call centre. Online reservation is not possible.

    Bicycle

    Bicycles can be carried, provided they are packed in a protective box or bag specifically designed for transporting bicycles. Please note
    that cardboard boxes and bicycle bags with a soft covering are only permissible if they are insulated with protective inner packaging material or fabric padding.

    The handlebars must be arranged parallel to the frame, pedals and any other protruding parts must be removed, and the air pressure in the tires must be reduced.

    We cannot carry e-bikes due to their battery drive systems.

    Bodyboards and surfboards

    Bodyboards and surfboards can be transported in a protective bag.

    Charges

    A charge may apply for the transportation of sports equipment. You can find out if a charge will be applied and how much it will cost here.

    Please note that we do not transport unaccompanied luggage on our flights.

    Click here for more information on booking additional luggage at a later date.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    If you have booked your Eurowings flight with one of our partner airlines or in a travel agency, you can of course still bring your sports equipment with you. More information on this can be obtained from the relevant airline or from your travel agency.

    How can bulky items be transported at Eurowings?

    If your item cannot be transported in a compact receptacle, it must be checked as oversize baggage. As long as the baggage does not exceed a weight of 23 kg it can be treated as normal baggage, so only the standard surcharge will apply. You may take a maximum of 5 bags weighing no more than 32 kg per person.

    If your oversize baggage weighs more than 23 kg, a charge will apply.

    Please note that special conditions apply to sports equipment, wheelchairs and strollers.

    Note:

    If your booking has an etix® ticket number or if you have booked a Eurowings flight with one of our partner airlines or in a travel agency, please contact the relevant airline or your travel agency for more information, as baggage requirements may vary.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. They can be viewed on the airlines' own websites. These partner airlines currently include
    Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • What do I do if my checked baggage is damaged at Eurowings?

    We are sorry that your luggage was damaged on a Eurowings flight. We will make every effort to ensure that the incident is dealt with promptly.

    If you discover any damage to your luggage on arrival, please report it to the local  Eurowings baggage tracing service.

    You also need to send us written notification of the damage after your flight. Preferably, please send this by email to the address below.

    To handle the matter, we need the following from you:

    • Your booking number (online confirmation number)
    • A damage report from the destination airport
    • A receipt or report from a luggage retailer on the value/condition of the damaged item of luggage
    • Your banking information – not your credit card number (for bank accounts held abroad, please include your IBAN and SWIFT code)
    • Your telephone number in case we have any questions or messages
    • Your luggage tag

     

    Eurowings Baggage Competence Center
    Postfach 51 12 55
    13372 Berlin

    Email: baggage@claim.eurowings.com

    Once we have received your documents we will contact you as soon as possible.

    Please note that Eurowings accepts no liability for wear and tear or for damage due to the nature of the baggage.

    This includes:

    • Oversize and heavy items
    • Packaging that is unsuitable for flights (boxes, plastic bags, etc.)
    • Limited-edition luggage
    • Scratches and dents
    • Soil marks
    Note:

    If your baggage is damaged during a flight operated by one of our partner airlines, please contact the appropriate airline. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

Frequently asked questions relating to the topic: Baggage

  • Are there any restrictions at Eurowings on the amount, size and weight of carry-on items?

    Each passenger may bring one carry-on item with a maximum weight of 8 kg and maximum dimensions of 55 x 40 x 23 cm on board. This excludes folding garment bags as carry-ons, which may measure up to 57 x 54 x 15 cm.

    On fully booked flights, we may ask you to check in your hand luggage. This is free of charge as long as you have met all hand luggage requirements. In this case you will be able to retrieve your hand luggage on arrival at luggage claim. Due to capacity constraints, we cannot guarantee that BASIC passengers will be able to bring their hand luggage into the cabin. We recommend the SMART fare to guarantee that you can take your hand luggage into the cabin.

    If you have booked the BIZclass fare, you may bring two items of hand luggage into the cabin.

    Larger or heavier items of luggage that do not comply with the above requirements must be checked in at the check-in counter. 

    Hand luggage that is too large or too heavy will be collected at the gate and transported in the hold as check-in luggage, for which a fee is payable. Please note that these regulations are strictly enforced during the boarding process. The fees charged at the gate are significantly higher than booking online and can only be paid by Maestro or credit card.

    This is not only for your convenience, but above all for the safety of you and other passengers.

    Please note that you must remove any dangerous goods, any medication and all valuables such as laptops, mobile phones, tablets, documents, identification papers and jewellery from your luggage when it is transported in the hold.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What charges apply for checking in luggage at Eurowings?

    You will be charged for each item of luggage that you check in. If you check in more than one bag weighing 23 kg, an additional fixed charge for excess luggage applies.

    If you book your first piece of luggage up to 23 kg on the website, a surcharge of €9 - 30 per route and passenger (the exact amount depends on the route) will apply. This amount is increased to €18 - 60 (the exact amount depends on the route) for bookings at the airport counter. If you check in more than one bag weighing 23 kg, an additional charge will apply.

    Luggage can be registered at the time of booking the flight or at a later date.

    SMART fare

    Passengers who have booked the SMART fare can check in one item of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

    BEST fare

    Passengers who have booked the BEST fare can check in two items of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

    BIZclass fare

    Passengers who have booked the BIZclass fare can check in two items of luggage weighing 32 kg (no special or excess luggage) at no extra charge.

    Excess luggage

    Excess luggage can either be registered online or via telephone at the time of booking or added at a later date via the "My flight" area. Excess luggage can also be added via our mobile services in the "Add services" area. If this is not done, a higher fixed charge will apply when checking in excess luggage at the airport.

    Special luggage

    Special luggage includes sports equipment, pushchairs and cots and is subject to special terms. Please label each item of luggage to be checked in with your name or another personal mark.

    Note:

    Special terms apply for passengers travelling with sports equipment and special luggage.
    If you don't have a booking number but instead have an etix® ticket number, or if you have booked a Eurowings flight with one of our partner airlines or in a travel agency, then luggage regulations may vary. Please contact the relevant airline or your travel agency.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What electronic devices can I use on board a Eurowings flight?

    Since March 2014, the use of electronic devices (such as tablets, smartphones and MP3 players) has been permitted on board all Eurowings flights, provided that the devices are set to flight mode. Hearing aids and pacemakers also pose no problem.

    Special regulations in the emergency exit rows

    Passengers sitting in rows with emergency exits must stow their electronic devices securely in their hand luggage or in the seat pocket during take-off and landing. This regulation applies to all Airbus A319 and A320 planes operated by Eurowings.

    Please note that instructions issued by the flight crew must be followed.

    Use of the following devices is prohibited:

    • Mobile phones that are not in flight mode
    • Devices that are operated via wireless technology (such as walkie-talkies or remote-controlled devices).
    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the appropriate airline apply. They can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What items may not be carried in hand luggage at Eurowings?

    For security reasons, the following items are prohibited in the cabin:

    • Toy or dummy weapons (plastic or metal) 
    • Petrol lighters
    • Nail files (paper files are allowed)
    • Catapults
    • Cutlery
    • Knives with blades of any length
    • Razor blades
    • Tools
    • Darts
    • Scissors
    • Syringes
    • Knitting needles
    • Sports rackets
    • Billiard, snooker or pool cues

    For departures within the EU and from many other countries, there are special conditions regulating the carrying of liquids.
    For more information please click here.

    Information on hazardous materials (e.g. electronic devices with lithium batteries, e-cigarettes) and their transport can be found here. If your device/item is not listed, please send us your query by email to service@eurowings.com.

    Information on lithium-ion batteries for wheelchairs and other mobility aids can be found here under the section ‘Passengers with wheelchairs’.

     

     

    What regulations apply for carrying liquids in hand luggage at Eurowings?

    In addition to all other hand luggage regulations, the following regulations regarding carrying liquids on aeroplanes apply for all departures within the EU and in several other countries, including Switzerland, Russia, Iceland, Croatia, Israel, Egypt, Morocco, Tunisia and Norway:

    • All liquids (such as cosmetics and toiletries, gels, pastes, creams, lotions, mixtures of liquids and solids, perfumes, pressurised containers, cans or water bottles) and wax and gel-like products may only be carried on board in containers holding up to 100 ml or 100 g.
    • These liquids and products must be packed in a transparent, resealable and fully closed plastic bag (max. capacity 1 l). No such plastic bags are available at our check-in area so travellers must ensure they obtain one in advance, for example a freezer bag from the supermarket.
    • Prescribed medication and baby food may also be carried in hand luggage if the traveller can prove that they will be required during the flight.

    Our recommendation:

    Store all liquids and gels that you will not require during your flight in your checked luggage to ensure a quicker boarding process.

    Liquids from Travel Value or duty-free shops

    You may purchase liquids, gels and cream products in containers greater than 100 ml tax-free at airport shops and on board if they are sealed in a security tamper evident bag (STEB) along with the receipt at the time of purchase. If purchasing items on board, please ask the flight crew to seal them for you. Please note that due to high demand there may no longer be any more STEBs on board. You may take these items onto your connecting flight in your hand luggage if the seal is left intact and the receipt is in the bag. This applies to all departures from and via EU airports, including Norway, Iceland and Switzerland.

    We assume no liability for products that are opened or confiscated during transit or when exiting the plane.

    Further information can be found on the website of the Federal Ministry of the Interior.

    Note:

    Products and bags that do not comply with requirements or are not closed with a rubber band or similar must be handed over to security. Eurowings accepts no liability for any belongings brought along by passengers which must be handed over to security.

    Download information in PDF format.

     Note USA:

    The US Transport Security Administration (TSA) has amended the security regulations for flights to the USA from June 30, 2018. In addition to the existing restrictions on liquids (1 liter in total, no more than 100 ml per single container), the list of banned items has been expanded to include powders or powder-like substances. Passengers are generally no longer permitted to carry powder or powder-like substances with a total volume of more than 350 ml in their hand luggage. Powder or powder-like substances less than 350 ml in volume may also be prohibited from hand luggage if, for example, there are any doubts about the identity of the substance. For this reason, Eurowings recommends that all passengers travelling to the USA either refrain from taking powder or powder-like substances, or pack these in their checked-in luggage. There are also special local regulations at domestic airports in the USA. You should make local enquiries about these. Please also note that changes may occur, even at short notice. Please visit the TSA’s homepage for up-to-date information for the USA and special provisions for duty-free products.

    Please note that there are increased security checks for all departures to the USA and you should therefore expect longer waiting times at the airport. We recommend that you arrive early at the airport. Transit passengers are kindly requested to proceed quickly to their connecting gate for their onward flight to the USA. All electronic devices (smartphones, tablets, notebooks, etc.) will have to go through a security check, but can still be taken into the cabin. Electronic devices that are in a protective case or sealed in plastic must be taken out of the protective cover or plastic during the screening process.

  • Are there any restrictions at Eurowings on the amount, size and weight of carry-on items?

    Each passenger may bring one carry-on item with a maximum weight of 8 kg and maximum dimensions of 55 x 40 x 23 cm on board. This excludes folding garment bags as carry-ons, which may measure up to 57 x 54 x 15 cm.

    On fully booked flights, we may ask you to check in your hand luggage. This is free of charge as long as you have met all hand luggage requirements. In this case you will be able to retrieve your hand luggage on arrival at luggage claim. Due to capacity constraints, we cannot guarantee that BASIC passengers will be able to bring their hand luggage into the cabin. We recommend the SMART fare to guarantee that you can take your hand luggage into the cabin.

    If you have booked the BIZclass fare, you may bring two items of hand luggage into the cabin.

    Larger or heavier items of luggage that do not comply with the above requirements must be checked in at the check-in counter. 

    Hand luggage that is too large or too heavy will be collected at the gate and transported in the hold as check-in luggage, for which a fee is payable. Please note that these regulations are strictly enforced during the boarding process. The fees charged at the gate are significantly higher than booking online and can only be paid by Maestro or credit card.

    This is not only for your convenience, but above all for the safety of you and other passengers.

    Please note that you must remove any dangerous goods, any medication and all valuables such as laptops, mobile phones, tablets, documents, identification papers and jewellery from your luggage when it is transported in the hold.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can I transport a musical instrument in the Eurowings cabin as a carry-on?

    Yes, musical instruments can be carried as hand luggage if their size does not exceed 55 x 40 x 23 cm. The following musical instruments can be taken on board as hand luggage, even if they are slightly over the maximum size: clarinets, flutes, French horns, oboes, violins, trumpets.

    Larger musical instruments (such as guitars) may only be transported in the cabin if they are in a soft case on an extra seat.

    The charges applicable for traveling with musical instruments can be found in this table.

    A musical instrument carried on board counts as one piece of hand luggage. You may only take one other piece of hand luggage with a maximum size of 40 x 30 x 10 cm on board.

    Exception:

    Double basses must be transported in a hard case and checked as baggage. Due to their size, they may not be carried in the cabin.

    Extra seat

    If you book an extra seat by phone before midnight on the same day as you book your flight, the extra seat will cost the same as your own seat and there will be no extra charge. If an extra seat is added later, it will be charged at the current flight price as shown on the Internet.

    Note:

    Eurowings accepts no liability for musical instruments carried in the cabin.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can I carry a stroller on board the plane with me at Eurowings?

    Only booster seats can be taken into the cabin.

    Please observe the following FAQ: Can child safety seats be used on board the plane at Eurowings?

    More information about pushchairs and other items of baggage can be found in the following FAQ:
    What are the baggage regulations for infants/children?

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can I check in musical instruments in as luggage at Eurowings?

    Yes, musical instruments can be dropped off as checked luggage provided they are packaged in a hard case.  

    If you are carrying your musical instruments in a soft case, they must be carried as hand luggage in the cabin and must not exceed 55 x 40 x 23 cm in size.

    Larger musical instruments (such as guitars) may only be transported in the cabin if they are in a soft case on an extra seat.

    The charges applicable for traveling with musical instruments can be found in this table.

    Exceptions:

    Double basses must be transported in a hard case and checked in as luggage. They may not be carried in the cabin due to their size.

    Costs:

    There will be a surcharge for carrying musical instruments in the hold. Our table of charges tells you how much the surcharge will be.

    Please note that we do not accept unaccompanied luggage.

    Further information about registering luggage at a later date

    Note:

    Eurowings accepts no liability for musical instruments carried in the cabin.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What items may not be carried in hand luggage at Eurowings?

    For security reasons, the following items are prohibited in the cabin:

    • Toy or dummy weapons (plastic or metal) 
    • Petrol lighters
    • Nail files (paper files are allowed)
    • Catapults
    • Cutlery
    • Knives with blades of any length
    • Razor blades
    • Tools
    • Darts
    • Scissors
    • Syringes
    • Knitting needles
    • Sports rackets
    • Billiard, snooker or pool cues

    For departures within the EU and from many other countries, there are special conditions regulating the carrying of liquids.
    For more information please click here.

    Information on hazardous materials (e.g. electronic devices with lithium batteries, e-cigarettes) and their transport can be found here. If your device/item is not listed, please send us your query by email to service@eurowings.com.

    Information on lithium-ion batteries for wheelchairs and other mobility aids can be found here under the section ‘Passengers with wheelchairs’.

     

     

  • Can I transport a musical instrument in the Eurowings cabin as a carry-on?

    Yes, musical instruments can be carried as hand luggage if their size does not exceed 55 x 40 x 23 cm. The following musical instruments can be taken on board as hand luggage, even if they are slightly over the maximum size: clarinets, flutes, French horns, oboes, violins, trumpets.

    Larger musical instruments (such as guitars) may only be transported in the cabin if they are in a soft case on an extra seat.

    The charges applicable for traveling with musical instruments can be found in this table.

    A musical instrument carried on board counts as one piece of hand luggage. You may only take one other piece of hand luggage with a maximum size of 40 x 30 x 10 cm on board.

    Exception:

    Double basses must be transported in a hard case and checked as baggage. Due to their size, they may not be carried in the cabin.

    Extra seat

    If you book an extra seat by phone before midnight on the same day as you book your flight, the extra seat will cost the same as your own seat and there will be no extra charge. If an extra seat is added later, it will be charged at the current flight price as shown on the Internet.

    Note:

    Eurowings accepts no liability for musical instruments carried in the cabin.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What charges apply for checking in luggage at Eurowings?

    You will be charged for each item of luggage that you check in. If you check in more than one bag weighing 23 kg, an additional fixed charge for excess luggage applies.

    If you book your first piece of luggage up to 23 kg on the website, a surcharge of €9 - 30 per route and passenger (the exact amount depends on the route) will apply. This amount is increased to €18 - 60 (the exact amount depends on the route) for bookings at the airport counter. If you check in more than one bag weighing 23 kg, an additional charge will apply.

    Luggage can be registered at the time of booking the flight or at a later date.

    SMART fare

    Passengers who have booked the SMART fare can check in one item of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

    BEST fare

    Passengers who have booked the BEST fare can check in two items of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

    BIZclass fare

    Passengers who have booked the BIZclass fare can check in two items of luggage weighing 32 kg (no special or excess luggage) at no extra charge.

    Excess luggage

    Excess luggage can either be registered online or via telephone at the time of booking or added at a later date via the "My flight" area. Excess luggage can also be added via our mobile services in the "Add services" area. If this is not done, a higher fixed charge will apply when checking in excess luggage at the airport.

    Special luggage

    Special luggage includes sports equipment, pushchairs and cots and is subject to special terms. Please label each item of luggage to be checked in with your name or another personal mark.

    Note:

    Special terms apply for passengers travelling with sports equipment and special luggage.
    If you don't have a booking number but instead have an etix® ticket number, or if you have booked a Eurowings flight with one of our partner airlines or in a travel agency, then luggage regulations may vary. Please contact the relevant airline or your travel agency.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can I check in musical instruments in as luggage at Eurowings?

    Yes, musical instruments can be dropped off as checked luggage provided they are packaged in a hard case.  

    If you are carrying your musical instruments in a soft case, they must be carried as hand luggage in the cabin and must not exceed 55 x 40 x 23 cm in size.

    Larger musical instruments (such as guitars) may only be transported in the cabin if they are in a soft case on an extra seat.

    The charges applicable for traveling with musical instruments can be found in this table.

    Exceptions:

    Double basses must be transported in a hard case and checked in as luggage. They may not be carried in the cabin due to their size.

    Costs:

    There will be a surcharge for carrying musical instruments in the hold. Our table of charges tells you how much the surcharge will be.

    Please note that we do not accept unaccompanied luggage.

    Further information about registering luggage at a later date

    Note:

    Eurowings accepts no liability for musical instruments carried in the cabin.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can I take my sports equipment with me at Eurowings?

    You can book large pieces of sports equipment such as bicycles (except e-bikes), skis and surfboards online up to before web check-in closes before departure, either at the time of booking the flight or at a later date. There must be sufficient storage space available on the plane.
    Of course, you can also book your equipment onto the plane by phoning our call centre.

    Sport guns

    If you would like to travel with sport guns, please contact our call centre. Online reservation is not possible.

    Bicycle

    Bicycles can be carried, provided they are packed in a protective box or bag specifically designed for transporting bicycles. Please note
    that cardboard boxes and bicycle bags with a soft covering are only permissible if they are insulated with protective inner packaging material or fabric padding.

    The handlebars must be arranged parallel to the frame, pedals and any other protruding parts must be removed, and the air pressure in the tires must be reduced.

    We cannot carry e-bikes due to their battery drive systems.

    Bodyboards and surfboards

    Bodyboards and surfboards can be transported in a protective bag.

    Charges

    A charge may apply for the transportation of sports equipment. You can find out if a charge will be applied and how much it will cost here.

    Please note that we do not transport unaccompanied luggage on our flights.

    Click here for more information on booking additional luggage at a later date.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    If you have booked your Eurowings flight with one of our partner airlines or in a travel agency, you can of course still bring your sports equipment with you. More information on this can be obtained from the relevant airline or from your travel agency.

    How can bulky items be transported at Eurowings?

    If your item cannot be transported in a compact receptacle, it must be checked as oversize baggage. As long as the baggage does not exceed a weight of 23 kg it can be treated as normal baggage, so only the standard surcharge will apply. You may take a maximum of 5 bags weighing no more than 32 kg per person.

    If your oversize baggage weighs more than 23 kg, a charge will apply.

    Please note that special conditions apply to sports equipment, wheelchairs and strollers.

    Note:

    If your booking has an etix® ticket number or if you have booked a Eurowings flight with one of our partner airlines or in a travel agency, please contact the relevant airline or your travel agency for more information, as baggage requirements may vary.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. They can be viewed on the airlines' own websites. These partner airlines currently include
    Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • What do I do if my checked baggage is damaged at Eurowings?

    We are sorry that your luggage was damaged on a Eurowings flight. We will make every effort to ensure that the incident is dealt with promptly.

    If you discover any damage to your luggage on arrival, please report it to the local  Eurowings baggage tracing service.

    You also need to send us written notification of the damage after your flight. Preferably, please send this by email to the address below.

    To handle the matter, we need the following from you:

    • Your booking number (online confirmation number)
    • A damage report from the destination airport
    • A receipt or report from a luggage retailer on the value/condition of the damaged item of luggage
    • Your banking information – not your credit card number (for bank accounts held abroad, please include your IBAN and SWIFT code)
    • Your telephone number in case we have any questions or messages
    • Your luggage tag

     

    Eurowings Baggage Competence Center
    Postfach 51 12 55
    13372 Berlin

    Email: baggage@claim.eurowings.com

    Once we have received your documents we will contact you as soon as possible.

    Please note that Eurowings accepts no liability for wear and tear or for damage due to the nature of the baggage.

    This includes:

    • Oversize and heavy items
    • Packaging that is unsuitable for flights (boxes, plastic bags, etc.)
    • Limited-edition luggage
    • Scratches and dents
    • Soil marks
    Note:

    If your baggage is damaged during a flight operated by one of our partner airlines, please contact the appropriate airline. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

We can only transport children under the age of 12 on the date of travel if they travel with a responsible adult companion. Children and the accompanying adult must be on the same booking (with the same booking number). If this is not the case, please contact our call center no later than 3 days before departure.

In the event that the accompanying adult is not a parent or legal guardian, we will need written permission from a parent or a legal guardian. Please use the form provided for this purpose. Without this written permission, we regret that we will have to refuse to transport the child. On direct flights within Germany, children ages 5 through 11 may travel on Eurowings without an accompanying adult (unaccompanied minors). Our child-friendly staff will care for your child and ensure that he or she reaches the destination airport safely.

Infants and toddlers under the age of 2 are not entitled to a seat. Instead, they are transported on the lap of an adult and secured with a seatbelt (loop belt).

Alternatively, we offer transport in a child safety seat in a separate seat. Bookings may only be made through the call center or at one of our airport counters. Online booking is not an option.

More information about traveling with children.

 Important: the valid age is that on the date of the last flight in the booking.  

We can only transport children under the age of 12 on the date of travel if they travel with a responsible adult companion. Children and the accompanying adult must be on the same booking (with the same booking number). If this is not the case, please contact our call center no later than 3 days before departure.

In event that the accompanying adult is not a parent or legal guardian, we will need written permission from a parent or a legal guardian. Please use the form provided for this purpose. Without this written permission, we regret that we will have to refuse to transport a child. On direct flights within Germany, children ages 5 through 11 may travel on Eurowings without an accompanying adult (unaccompanied minors). Our child-friendly staff will care for your child and ensure that he or she reaches the destination airport safely.

Infants and toddlers under the age of 2 are not entitled to a seat. Instead, they are transported on the lap of an adult and secured with a seatbelt (loop belt).

Alternatively, we offer transport in a child safety seat in a separate seat. Bookings may only be made through the call center or at one of our airport counters. Online booking is not an option.

More information about traveling with children.

 Important: the valid age is that on the date of the last flight in the booking.

Baggage

Description Type of service Short and medium-haul route
(Charges per person and flight segment)
Long-haul route
(Charges per person and flight segment)
Reduced baggage surcharge for one checked baggage item maximum BAG from €15 / £13 / CHF 16 / $17 / CZK 383 / SEK 158 / NOK 151 / PLN 65 / 5.039 HUF (depending on route) €60 / £51 / CHF 66 / $66 / CZK 1.531 / SEK 634 / NOK 606 / PLN 259 / HUF 20.155 / AED 267 / THB 2.200
Baggage surcharge for one checked baggage item maximum BAG (BM) €40 / £34 / CHF 44 / $44 / CZK 1.020 / SEK 423 / NOK 404 / PLN 172 / HUF 13.437 (depending on route) €60 / £53 / CHF 69 / $70 / CZK 1,543 / SEK 615 / NOK 572 / PLN 258 / HUF 19,142 / AED 283 / THB 2,500
Baggage surcharge per additional checked baggage item BAG 2 not available €90 / £77 / CHF 100 / $100 / CZK 2.296 / SEK 951 / NOK 909 / PLN 388 / HUF 30.232 / AED 400 / THB 3.300
Baggage surcharge per additional checked baggage item BAG 2 - 5 €75 / £64 / CHF 82 / $83 / CZK 1.913 / SEK 792 / NOK 757 / PLN 323 / HUF 25.194 not available
Baggage surcharge per additional checked baggage item BAG 3 - 5 not available €150 / £128 / CHF 165 / $165 / CZK 3.826 / SEK 1.584 / NOK 1.515 / PLN 647 / HUF 50.387 / AED 667 / THB 5.500
Surcharge for excess luggage for the first item of luggage for online bookings or via the call center (max. 9 kg of excess luggage) XBA/XMA
€50 / £43 / CHF 60 / $60 / CZK 1.275 / SEK 528 / NOK 505 / PLN 216 / HUF 16.796 €100 / £85 / CHF 110 / $110 / CZK 2.551 / SEK 1.056 / NOK 1.010 / PLN 431 / HUF 33.592 / AED 445 / THB 4.200
Surcharge for excess luggage per item of luggage and kilogram for subsequent offline bookings at the airport X1-X9 €12 / £10 / CHF 13 / $13 / CZK 306 / SEK 127 / NOK 121 / PLN 52 / HUF 4.031 €20 / £17 / CHF 22 / $22 / CZK 510 / SEK 211 / NOK 202 / PLN 86 / HUF 6.718 / AED 89 / THB 800
Surcharge for excess luggage for additional items of luggage up to 9 kg for online bookings or via the call center. XBB-XBE/MBXME €50 / £43 / CHF 60 / $60 / CZK 1.275 / SEK 528 / NOK 505 / PLN 216 / HUF 16.796 €100 / £85 / CHF 110 / $110 / CZK 2.551 / SEK 1.056 / NOK 1.010 / PLN 431 / HUF 33.592 / AED 445 / THB 4.200
Baggage fees at the gate (hand luggage bigger than 55 x 40 x 23 cm or heavier than 8 kg will be stored in the cargo hold) GBG €45 / £38 / CHF 49 / $50 / CZK 1,148 / SEK 475 / NOK 454 / PLN 194 / HUF 15,116 €70 / £60 / CHF 77 / $77 / CZK 1,786 / SEK 739 / NOK 707 / PLN 302 / HUF 23,514 / AED 311 / THB 2,600
Transport of ski equipment weighing up to 32 kg maximum (skis/snowboards – max. 1 pairs/boards per person) incl. accessories such as poles and ski/snowboarding boots (depending on availability) SKI no charge no charge
Transport of sporting firearms per item (incl. ammunition) up to 32 kg WEAP €50 / £43 / CHF 55 / $55 / CZK 1,275 / SEK 528 / NOK 505 / PLN 216 / HUF 16,796 €100 / £85 / CHF 110 / $110 / CZK 2,551 / SEK 1,056 / NOK 1,010 / PLN 431 / HUF 33,592 / AED 445 / THB 4,700
Transport of set of golf equipmentup to 32 kg GOLF €50 / £43 / CHF 55 / $55 / CZK 1,275 / SEK 528 / NOK 505 / PLN 216 / HUF 16,796 €100 / £85 / CHF 110 / $117 / CZK 2,551 / SEK 1,056 / NOK 1,010 / PLN 431 / HUF 33,592 / AED 445 / THB 4,700
Transport of bicycle (packed securely for transport) for each bicycle
Packing material is not provided by us (depending on availability) up to 32 kg
BIKE €50 / £43 / CHF 55 / $55 / CZK 1,275 / SEK 528 / NOK 405 / PLN 216 / HUF 16,796 €100 / £85 / CHF 110 / $110 / CZK 2,551 / SEK 1,056 / NOK 1,010 / PLN 431/ HUF 33,592 / AED 445 / THB 4,700
Transporting the following sports equipment weighing up to 32 kg: bodyboards, surfboards, diving equipment (subject to availability) and transporting a musical instrument in the hold SPEQ €50 / £43 / CHF 55 / $55 / CZK 1,275 / SEK 528 / NOK 505 / PLN 216 / HUF 16,796 €100 / £85 / CHF 110 / $110 / CZK 2,551 / SEK 1,056 / NOK 1.010 / PLN 431 / HUF 33,592 / AED 445 / THB 4,700

Please note:

If your booking consists of an etix® ticket number and/or a Eurowings flight booked through one of our partner airlines or at a travel agency, baggage rules may vary. Please contact the relevant airline or travel agency for more information.

Service for disabled passengers

Description Type of service Short and medium-haul route
(Charges per person and flight segment)
Long-haul route
(Charges per person and flight segment)
Boarding and deplaning assistance for visually impaired passengers BLND no charge no charge
Boarding and deplaning assistance for deaf passengers and sign language users DEAF no charge no charge
Assistance for passengers with impaired mobility on airport ramp WCHR no charge no charge
Assistance for passengers with impaired mobility on aircraft steps WCHS no charge no charge
Carrying passengers with impaired mobility to seat on aircraft WCHC no charge no charge
Transport of manually operated wheelchair WCMP no charge no charge
Transport of a motorized wheelchair operating on dry batteries WCBD no charge no charge
Transport of an assistance dog Assistance dog no charge no charge

Special services

Description Type of service Short and medium-haul route
(Charges per person and flight segment)
Long-haul route
(Charges per person and flight segment)
Additional service fee charged on a booking or booking change (travel date) as per Article 5.2.3 of the GCC, if booked through the call center, at our airport sales desk or through a commercial agent ADD €20 / £17 / CHF 22 / $22 / CZK 510 / SEK 211 / NOK 202 / PLN 86 / HUF 6,718 (per booking, not per person and per journey) €20 / £17 / CHF 22 / $22 / CZK 510 / SEK 211 / NOK 202 / PLN 86 / HUF 6,718 / AED 89 / THB 800 (plus difference in current flight price)
Call centre service fee when subsequently booking additional services that can be booked online (e.g. additional luggage) RAD €10 / £9 / CHF 11 / $11 / CZK 255 / SEK 106 / NOK 101 / PLN 43 / HUF 3,359 (per booking, not per person and per journey) €10 / £9 / CHF 11 / $11 / CZK 255 / SEK 106 / NOK 101 / PLN 43 / HUF 3,359 / AED 44 / THB 400 (per booking, not per person and per journey)
Fee for changing travel date before web check-in closes RBK €70 / £60 / CHF 77 / $77 / CZK 1,786 / SEK 739 / NOK 707 / PLN 302 / HUF 23,514 (plus difference in current flight price) €150 / £128 / CHF 165 / $165 / CZK 3.826 / SEK 1.584 / NOK 1.515 / PLN 647 / HUF 50.387 / AED 667 / THB 5.500 (plus difference in current flight price)
FlyAhead offers at the airport with the BASIC and SMART fare (for identical routes up to three hours before the originally booked flight – subject to availability)  VOLF €30 / £26 / CHF 33 / $33 / CZK 765 / SEK 317 / NOK 303 / PLN 129 / HUF 10.077 not available
Fee for name change, per person and per booking NC1 €70 / £60 / CHF 77 / $77 / CZK 1,786 / SEK 739 / NOK 707 / PLN 302 / HUF 23,514 plus difference in current flight price €120 / £103 / CHF 132 / $132 / CZK 3,061 / SEK 1,268 / NOK 1,212 / PLN 517 / HUF 40,310 / AED 534 / THB 5,000 plus difference in current flight price
Transport of pets up to 8 kg in an appropriate carrier (we do not provide carriers for transporting pets) PETC €55 / £47 / CHF 60 / $61 / CZK 1,403 / SEK 581 / NOK 555 / PLN 237 / HUF 18,475 (no additional charge for assistance dogs) not available (assistance dogs available, no charge)
Service charge per leg for children up to 2 years of age INF €25 / £21 / CHF 27 / $29 / CZK 638 / SEK 264 / NOK 252 / PLN 108 / HUF 8,398 €75 / £64 / CHF 82 / $83 / CZK 1,913 / SEK 634 / NOK 757 / PLN 323 / HUF 25,194 / AED 334 / THB 2,800
Supervision of children between 5 and 11 traveling alone (unaccompanied minor service in accordance with Article 21) only within Germany and on flights from Germany to Zurich and Vienna  UM €60 / £51 / CHF 66 / $66 / CZK 1,531 / SEK 634 / NOK 606 / PLN 259 / HUF 20,155 not available
Transportation of strollers or child seats (one article per child allowed; the article may comprise several components) Pushchairs no charge no charge
Seat reservation – standard SEF from €5 / £4 / CHF 5 / $6 / CZK 128 / SEK 53 / NOK 50 / PLN 22 / HUF 1,680 (depending on route) €20 / £17 / CHF 22 / $22 / CZK 510 / SEK 211 / NOK 202 / PLN 86 / HUF 6,718 / AED 89 / THB 800
Seat reservation – standard for subsequent bookings at the airport desk SEF €17 / £15 / CHF 19 / $19 / CZK 434 / SEK 180 / NOK 172 / PLN 73 / HUF 5,711 €20 / £17 / CHF 22 / $22 / CZK 510 / SEK 211 / NOK 202 / PLN 86 / HUF 6,718 / AED 89 / THB 800
Seat reservation with more legroom (in BASIC fare) SEF from €10 / £9 / CHF 11 / $11 / CZK 255 / SEK 106 / NOK 101 / PLN 43 / HUF 3,359 (depending on route) €90 / £77 / CHF 99 / $99 / CZK 2,296 / SEK 951 / NOK 909 / PLN 388 / HUF 30,232 / AED 400 / THB 3,300
Seat reservation with more legroom (in BASIC fare) for subsequent bookings at the airport desk SEF €35 / £31 / CHF 41 / $41 / CZK 900 / SEK 359 / NOK 334 / PLN 151 / HUF 11,166 €90 / £77 / CHF 99 / $99 / CZK 2,296 / SEK 951 / NOK 909 / PLN 388 / HUF 30,232 / AED 400 / THB 3,300
Seat reservation with more legroom (in SMART fare) SEF from €5 / $4 / CHF 5 / £6 / CZK 128 / SEK 53 / NOK 50 / PLN 22 / HUF 1,680 (depending on route) €50 / £43 / CHF 55 / $55 / CZK 1,275 / SEK 528 / NOK 505 / PLN 216 / HUF 16,796 / AED 222 / THB 1,900
Seat reservation with more legroom (in SMART fare) for subsequent bookings at the airport desk SEF €17 / £15 / CHF 19 / $19 / CZK 434 / SEK 180 / NOK 172 / PLN 73 / HUF 5,711 €50 / £43 / CHF 55 / $55 / CZK 1,275 / SEK 528 / NOK 505 / PLN 216 / HUF 16,796 / AED 222 / THB 1,900
Extra seat: empty center seat (applies to the carriage of musical instruments that exceed hand luggage dimensions 55 x 40 x 23 cm)   Extra ticket (same price as existing ticket if booked by midnight on the same day; otherwise the fare on the day the private seat is booked) Extra ticket (same price as existing ticket if booked by midnight on the same day; otherwise the fare on the day the private seat is booked)

Other charges

Description Type of service Short and medium-haul route
(Charges per person and flight segment)
Long-haul route
(Charges per person and flight segment)
Save Your Price SYP from €4 / £3 / CHF 4 / $4 / CZK 102 / SEK 42 / NOK 40 / PLN 17 / HUF 1.344 €10 / £9 / CHF 11 / $11 / CZK 255 / SEK 106 / NOK 101 / PLN 43 / HUF 3,359 / AED 44 / THB 400
Processing fee per returned direct debit CBF €7.65 / £7 / CHF 8 / $8 / CZK 195 / SEK 81 / NOK 77 / PLN 33 / HUF 2,570 €7.65 / £7 / CHF 8 / $8 / CZK 195 / SEK 81 / NOK 77 / PLN 33 / HUF 2,570 / AED 34 / THB 300
Booking changes and cancellations subject to fees with Flex option fares as per Article 19.1.1 ABB CXL/RBK
flex

€75 / £64 / CHF 82 / $83 / CZK 1,913 / SEK 792 / NOK 757 / PLN 323 / HUF 25,1945

€90 / £77 / CHF 99 / $99 / CZK 2,296 / SEK 951 / NOK 909 / PLN 388 / HUF 30,232 / AED 400 / THB 3,300
Priority boarding (with BASIC fare) BRD from €18 / £7 / CHF 9 / $9 / CZK 204 / SEK 85 / NOK 81 / PLN 34 / HUF 2,687  

Eurowings accepts no responsibility for the accuracy of this information.

For more information please consult our General Conditions of Carriage.

Services

BASIC

Our budget fare

SMART

Our standard fare

BIZclass

Our Premium fare

Collect miles - Boomerang Club or Miles & More

Included

Included

Included

including HON Circle miles

Priority boarding

Included

5 

Included

6 

Included

6 

Snack & drink

Surcharge

Surcharge

Included

À la carte catering9

Hand luggage in the cabin

Not guaranteed in case of high passenger volume

Included

Included

Hand luggage up to 8kg

Included

Taking your hand luggage into the cabin not guaranteed

Included

Included

2 items of hand luggage

Reserved
hand luggage compartment

Cannot be added

Cannot be added

Included

1 bag up to 23 kg

from €15 
if booked online

Included

See baggage up to 32 kg

2nd bag up to 23 kg

€75
if booked online

€75
if booked online

See baggage up to 32 kg

1 bag up to 32 kg

Cannot be added

Cannot be added

Included

2nd bag up to 32 kg

Cannot be added

Cannot be added

Included

Preferred seating

from €4

Included

Included

Seat with more legroom

from €10
depending on availability7

from €4
depending on availability7

Included

Adjacent seat free

Cannot be added

Cannot be added

Included

Lounge access

Cannot be added

Included

3

Lounge access at select airports

Priority check-in

Included

4 

Included

4 

Included

Access to security fast lane

Included

5 

Included

5 

Included

At select airports

Booking changes

Surcharge

Free with Flex option1

Free with Flex option1

Cancellation

Cannot be added

Free with Flex option1

Free with Flex option1

Extras
Special luggage and sport equipment

Surcharge2
(price depends on service)

Surcharge2
(price depends on service)

Surcharge2
(price depends on service)

Ski equipment

Included

depending on availability8

Included

depending on availability8

Included

depending on availability8

Key

  • Included
  • Cannot be added
Services

BASIC

Our budget fare

SMART

Our standard fare

BEST

Our comfort fare

BIZclass

Our premium fare

Collect miles - Boomerang Club or Miles & More

Included

Included

Included

Included

including HON Circle miles

Catering

Surcharge

Included

SMART-Meals (a warm and a cold meal) incl. drink

Included

BEST-Meals incl. drinks

Included

Exquisite menus at an excellent service

Water free of charge

Included

Included

Included

Included

Sky-Meals

Sky Meal can be added for a surcharge if booked online

Sky Meal can be added for a surcharge if booked online

Sky Meal can be added for a surcharge if booked online

Cannot be added

1 bag up to 23 kg

€50
if booked online

Included

Included

See baggage up to 32 kg

2nd bag up to 23 kg

€90 
 if booked online

€90 
 if booked online10

Included

See baggage up to 32 kg

1 bag up to 32 kg

Cannot be added

Cannot be added

Cannot be added

Included

2nd bag up to 32 kg

Cannot be added

Cannot be added

Included

Hand luggage up to 8kg

Included

Included

Included

2 items of hand luggage

Included

2 items of hand luggage

Preferred seating

€20

Included

Included

Included

Seat

Standard seat

Standard seat11

Comfort seat with more legroom and generously adjustable backrest

Premium lie-flat seat in exclusive area

More legroom and a comfortably adjustable backrest included

€ 90
depending on availability7

€ 50
depending on availability7 11

Included

Included

Two-metre-long bed with a horizontal lying surface

Lounge access

Cannot be added

Included

3

Included

3

Lounge access at selected airports

Reserved
hand luggage compartment

Cannot be added

Cannot be added

Included

Included

Priority check-in

Included

4 

Included

4 

Included

Included

Priority boarding

Included

5 

Included

4 

Included

Included

Access to security fast lane

Included

5 

Included

5 

Included

5 

Included

At select airports

Booking changes

Surcharge

Free with Flex option1

Free with Flex option1

Free with Flex option1

Cancellation

Cannot be added

Free with Flex option1

Free with Flex option1

Free with Flex option1

Extras
Special luggage and sport equipment

Surcharge2
(price depends on service)

Surcharge2
(price depends on service)

Surcharge2
(price depends on service)

Surcharge2
(price depends on service)

Ski equipment

Included

depending on availability8

Included

depending on availability8

Included

depending on availability8

Included

depending on availability8

In-flight entertainment
Wings Entertainment

Included

Included

Included

Included

WiFi on board 
Wings Connect

Surcharge2
(price depends on service,
payment on board)

Surcharge2
(price depends on service,
payment on board)

Surcharge2
(price depends on service,
payment on board)

Surcharge2
(price depends on service,
payment on board)

Key

  • Included
  • Cannot be added

Footnote list

1 Can be added for a surcharge; free booking changes and cancellation possible until the end of the departure date

2 Where available

3 Lounge access at select airports for HON, SEN and FTL

4 Inclusive for for HON, SEN and FTL

5 Inclusive for HON and SEN

6 Not available at all airports

7 The seat reservation option (with extra legroom) applies exclusively to selected flights and depends on the route and availability. This offer may not be available on some of the following aircraft: A319, A320, B737, B738, Q400, E190.

8 Transport of ski equipment weighing up to max. 32 kg (skis/snowboards – max. 3 pairs/boards per person) incl. accessories such as sticks and ski/snowboarding boots

9 Does not include spirits.

10 Can only be booked via the Eurowings call center for flights from Frankfurt to Barbados, Las Vegas, Mauritius and Windhoek, and flights from Munich to Bangkok

11 Not available on flights from Frankfurt to Barbados, Las Vegas, Mauritius and Windhoek, and flights from Munich to Bangkok

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etix® is an electronic ticketing service that replaces paper tickets. It has a 13-digit number in addition to your booking code. You receive this etix® ticket number under certain circumstances, for example if you book your flight on the Lufthansa website or through a travel agent. It is saved for you in the etix® database. When you present your etix® ticket number and a photo ID, you will receive your boarding pass.

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When flying from, to or over certain countries*, airlines are required by law to collect certain data through the Advance Passenger Information System (APIS) and to forward it to the authorities of those countries before the flight begins.

The following information is required:

  • Title
  • First and last name
  • Date and country of birth
  • Gender
  • Nationality
  • Passport information

Additional APIS information is required for entry into the United States:

  • Country of residence
  • Destination airport
  • Complete address of your destination (street, city, postal code, state/province, country) 

Passengers who book online can enter this information immediately after completing their booking. Any missing information can be added later by going to 'myEurowings'.

To avoid unnecessary delays at the check-in counter, we recommend that you submit the APIS information as early as possible using our online form.

Please note that you may not be permitted to travel if the information is not complete.

Footnote list

* United Kingdom, United States of America, Mauritius, Dominican Republic, Thailand, Cuba

Web check-in is currently only available on our long-haul flights to Mauritius, Bangkok, Miami, Las Vegas, Fort Myers, New York, Punta Cana. 
You can check in online 72 hours before departure here. Web check-in closes 60 minutes before departure.

Web check-in is currently unavailable on our long-haul flights to Havanna, Varadero.
Please use our check-in counter at the airport. The check-in counters open three hours before departure and close 60 minutes before scheduled departure time.

* Please note that it is not possible to print a board card for these flights.

 

Web check-in is currently only available on our long-haul flights to Mauritius, Bangkok, Miami, Las Vegas, Fort Myers, New York, Punta Cana. You can check in online 72 hours before departure here. Web check-in usually closes 60 minutes before departure. Here you can check the exact times for the web and mobile check-in at your departure airport.

Web check-in is currently unavailable on our long-haul flights to Havanna, Varadero.
Please use our check-in counter at the airport. The check-in counters open three hours before departure and close 60 minutes before scheduled departure time. 

 

The charges for the following services depend on your selected route:

  • First piece of luggage up to 23 kg
  • Seat reservation with more legroom (BASIC fare)
  • Seat reservation with more legroom (SMART fare)

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The opening and closing times for web and mobile check-in may vary depending on the departure airport. You can review the exact web and mobile check-in times for your departure airport here.

Information about long-haul flights

Web check-in is currently only available for flights to/from Mauritius
Unfortunately web check-in is currently unavailable for flights to/from Mauritius, Bangkok, Miami, Las Vegas, Fort Myers, New York, Punta Cana.
Please use our check-in counter at the airport. The check-in counters open three hours before departure and close 60 minutes before scheduled departure time.

* Please note that it is not possible to print a board card for these flights.

Booking changes, name changes and booking additional services:

You can only make booking and name changes as well as book additional services (e.g. adding baggage) via the website until web and mobile check-in closes at your departure airport.

Review the exact web and mobile check-in times for your departure airport here: