Booking and booking changes

The most frequently asked questions

  • The status display under "My flight" in the "View booking" area allows you to track the status of your payment and see when your payment has gone through.

    Declined

    "Declined" status is displayed if the payment could not be completed for some reason or if your direct debit has been returned.

    Please note that if payment is unsuccessful, reservations may be canceled without warning in accordance with the Conditions of Carriage (item 4.5).

    Pending

    "Pending" status means that authorization is still in progress, but your seat is reserved. If payment is unsuccessful, the status will change to "Declined".

    Confirmed

    If "Confirmed" status is displayed, both your payment and reservation are complete and your flight booking has been confirmed.

    If you have any questions about your payment status, our competent employees at our call center will be happy to advise you.

    You can check the status of your payment here.

  • If you are unable to take your flight, you have three options:

    1. Change your booking to another date

    Flight bookings can be changed to another available date up to before web check-in closes before departure, provided that the flight will be taken by the same person on the same route and is on our published flight schedule. You can change your booking online, with our mobile services or by phoning our call center. If you have added the Flex option to your SMART fare, BEST fare or BIZclass fare fare booking, you can change your flight free of charge up to before web check-in closes before departure. For other bookings, a fixed charge per passenger and per leg of your trip will apply. The amount can be found in our table of charges (Article 17 "BKG" and "NC1"). The flight price is determined by the fare that applies to the route at the time you change the booking. If the new flight is more expensive, you must pay the difference in price as well as the booking change fee. However, refunds will not be issued if the new flight is lower in price.

    Changing your booking online
    1. Log in to "My flight" with your username and password.
    2. In the overview of your booked flights, select the flight you want to change.
    3. Enter the new flight date.

    Changes to flights made online must be made within the same fare. If you want to change your fare, you can do so by phone or at the airport counter up to 72 hours before departure.

    Charges

    Booking changes will incur a fixed charge and, if appropriate, the fare difference. We will also charge an administration fee for changes made by phone or in person. This does not apply to flights booked with the Flex option.

    2. Name change

    You can transfer your flight to another person by phone for a charge, but only up to before web check-in closes before departure (or in the case of bookings for multiple legs, up to before web check-in closes before the first flight departs). Please have your booking number ready when you call.

    Charges

    If the current flight price is higher than the flight you originally booked, you will be required to pay the difference.

    Note:

    If your booking has an etix® ticket number, it is not possible to change a name for a Eurowings flight.

    3. Cancellation

    If you have added the Flex option to your SMART fare, BEST fare  or BIZclass fare fare booking, you may cancel your flight up to 40 minutes before departure free of charge. Unfortunately, no other bookings can be canceled because of their low prices. However, the flight dates can be changed online in the "My flight" area. Alternatively, you can call us to have the flights transferred to another person; a charge will apply.

    There are four ways to cancel a flight booked with the SMART, BEST or BIZclass fare with the Flex option:

    With the Flex option, bookings may also be canceled after the original travel date has passed. This option is free of charge, but flights must be canceled on the same day as the original scheduled departure date by phone or in person at our airport counters. If a booking is changed or canceled after the original departure date, a fixed charge will apply.

     Note:

    If you have an etix® ticket number rather than a booking number, or if you have booked a flight operated by one of our partner airlines at eurowings.com or through a travel agency, please contact the specific airline or your travel agency.

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

     Are you flying on Eurowings long-haul flights from Frankfurt or Munich to Bangkok?

    Unfortunately you cannot make any adjustments to your flight via Eurowings Online Services for the following routes: Outgoing and return flight for Frankfurt am Main (FRA) to Mauritius (MRU) and Windhoek (WDH). Please contact the ${CMS.Airline EW} call centre.

  • Yes, musical instruments can be carried as hand luggage if their size does not exceed 55 x 40 x 23 cm. The following musical instruments can be taken on board as hand luggage, even if they are slightly over the maximum size: clarinets, flutes, French horns, oboes, violins, trumpets.

    Larger musical instruments (such as guitars) may only be transported in the cabin if they are in a soft case on an extra seat.

    The charges applicable for traveling with musical instruments can be found in this table.

    A musical instrument carried on board counts as one piece of hand luggage. You may only take one other piece of hand luggage with a maximum size of 40 x 30 x 10 cm on board.

    Exception:

    Double basses must be transported in a hard case and checked as baggage. Due to their size, they may not be carried in the cabin.

    Extra seat

    If you book an extra seat by phone before midnight on the same day as you book your flight, the extra seat will cost the same as your own seat and there will be no extra charge. If an extra seat is added later, it will be charged at the current flight price as shown on the Internet.

    Note:

    Eurowings accepts no liability for musical instruments carried in the cabin.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • Children age 12 or older may fly alone. Children under 12 may only fly accompanied by a responsible adult. Children between the ages of 5 and 11 may also travel accompanied by a sibling age 16 or older. The child's companion must be able to assist the child at all times in the event of an unexpected occurrence. If the responsible adult does not have parental authority, we must be provided with written permission from an adult with parental authority.

    Please note that special entry and exit conditions apply in some countries.

    Unaccompanied minor service

    On direct domestic flights and direct flights from Germany to Zurich or Vienna Eurowings offers an unaccompanied minor service (UM service) for children ages 5 up to and including 11. Our friendly staff will not only ensure the well-being of your child during the flight, but will also make sure that your child arrives safely in the destination airport.

    The UM service and the corresponding flight can be booked through the call center or at a Eurowings airport counter, but unfortunately not online or by mobile phone. If your booking has an etix® ticket number, you can only book the UM service at the airport.

    Charges

    A fee will be charged per leg of travel and per child. This must be paid with the booking payment.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • If you are unable to check in online, we recommend you to go through the following check-list:

    • Double check if web check-in is available for your flight. Online check-in service is unfortunately not yet available on all the airports we fly to.
    • Verify if it’s the right time to check-in. As a general rule, the service is made accessible from 72 hours up to 3 hours prior to your flight’s departure, but some exceptions do exist.
    • Make sure that the information you are inserting when initiating Web Check-In are an exact match to what is indicated on your flight booking confirmation.
    • Get acquainted with the airline that operates your flight. For example, if your itinerary involves flights exclusively or partially operated by one of our partner airlines, you might have to Web Check-in via partner airline’s website. This should be indicated within your booking confirmation we sent you via email (most often with the subject “Your Lufthansa Group booking”).
    • Do you remember requesting or purchasing one of our special services (e.g. travelling with your pet in cabin, purchasing an extra seat for comfort, travelling with reduced mobility, transporting weapons & ammunition or similar)? If so, do note that online check-in might be prohibited due to different safety and technical requirements. In such cases, check-in at the airport counter would be conducted free of charge for the passengers holding a special service that has been confirmed and paid for (regardless of purchased fare entitlements).

     

    Here you will find similar questions relating to this topic

  • Yes, baggage can be added to a booking up to before web check-in closes before departure. If this is done online through "Book add-ons", on a mobile phone in the "Manage bookings" area, or by telephone, the usual additional charges apply. You will pay more if you register your baggage when you get to the airport counter.

    Adding baggage to a booking online

    1. Log in on the "Book add-ons" page.
    2. You will see an overview of your flights with all of the services you have booked.
    3. Simply add your baggage or excess baggage.
    4. After clicking "Next", just confirm your payment to complete the booking.
    5. We will then send you an updated booking confirmation.
    Note:

    Registered baggage cannot be removed.
    If you have an etix® ticket number rather than a booking number, or if you have booked a Eurowings flight with one of our partner airlines or through a travel agency, baggage regulations may vary. Please contact the appropriate airline or your travel agency for more details.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. They can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • You have the option of transferring your booking to another person. Until 2 hours before departure at the latest, you can have the name changed for a charge by phoning our call center and giving us the booking code.

    If you have booked a flight that covers several legs, please note that it is only possible to change passengers up to 2 hours before the scheduled departure time of the first (initial) leg of the flight.

  • If you have opted for a SMART, BEST or BIZclass fare, you can add the Flex option during the booking process. It can be chosen separately for outgoing and return flights.

    Changing bookings

    Flights with the Flex option can be changed to another travel date at no extra cost up to before web check-in closes before departure – provided the same passenger boards the same flight on the same route within our published flight schedule.

    Cancellations

    Can't make your flight? The Flex option lets you cancel your flight at no extra cost up to 40 minutes before departure – online, on your mobile phone, by telephone or in person at the airport counter.

    Even after the flight departs, it is still possible to change or cancel it with the Flex option. However, this must be done by telephone or in person at the airport counter on the same day as the originally scheduled travel date. If the flight is changed or cancelled after it has already departed, we must unfortunately charge a flat fee.

    Other Germanwings bookings cannot be cancelled due to their low fares.

  • You will receive your Eurowings statement by email. This is your electronic ticket. Both Article 34 of the German VAT Implementation Order (UStDV) and a circular from the German Ministry of Finance (BMF) on January 29, 2004, Ref. IV B 7 – S 7280 – 19/04 recognize transport tickets as invoices (without an electronic signature) entitling the purchaser to a deduction for input tax.

    Lost your booking confirmation?

    No problem. Just phone our call center and we will be happy to send you a new booking confirmation.

    Note:

    If you have an etix® ticket number or if you have booked a flight with one of our partner airlines at eurowings.com or a Eurowings flight at one of our partner airline websites or through a travel agency, please contact the relevant airline or your travel agency to request a statement.

  • If you want to file an insurance claim and need confirmation that you were unable to travel, you can request this confirmation by filling out the form below.

    Note:

    For organizational reasons, insurance confirmations may only be requested after all travel dates have passed. If you need confirmation of missed travel for one of our partner airline flights, please contact the airline in question. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Please complete the following fields

    Please enter your booking number.
    Please enter the relevant flight number.
    Please enter your first name.
    Please enter your last name.
    Please enter your email address.
    Please enter your travel insurance
    Please enter the name of your travel insurance provider if it is not listed above.
    Please enter your claim number.

Frequently asked questions relating to the topic: Booking and booking changes

  • Can I transport a musical instrument in the Eurowings cabin as a carry-on?

    Yes, musical instruments can be carried as hand luggage if their size does not exceed 55 x 40 x 23 cm. The following musical instruments can be taken on board as hand luggage, even if they are slightly over the maximum size: clarinets, flutes, French horns, oboes, violins, trumpets.

    Larger musical instruments (such as guitars) may only be transported in the cabin if they are in a soft case on an extra seat.

    The charges applicable for traveling with musical instruments can be found in this table.

    A musical instrument carried on board counts as one piece of hand luggage. You may only take one other piece of hand luggage with a maximum size of 40 x 30 x 10 cm on board.

    Exception:

    Double basses must be transported in a hard case and checked as baggage. Due to their size, they may not be carried in the cabin.

    Extra seat

    If you book an extra seat by phone before midnight on the same day as you book your flight, the extra seat will cost the same as your own seat and there will be no extra charge. If an extra seat is added later, it will be charged at the current flight price as shown on the Internet.

    Note:

    Eurowings accepts no liability for musical instruments carried in the cabin.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can my child travel alone at Eurowings?

    Children age 12 or older may fly alone. Children under 12 may only fly accompanied by a responsible adult. Children between the ages of 5 and 11 may also travel accompanied by a sibling age 16 or older. The child's companion must be able to assist the child at all times in the event of an unexpected occurrence. If the responsible adult does not have parental authority, we must be provided with written permission from an adult with parental authority.

    Please note that special entry and exit conditions apply in some countries.

    Unaccompanied minor service

    On direct domestic flights and direct flights from Germany to Zurich or Vienna Eurowings offers an unaccompanied minor service (UM service) for children ages 5 up to and including 11. Our friendly staff will not only ensure the well-being of your child during the flight, but will also make sure that your child arrives safely in the destination airport.

    The UM service and the corresponding flight can be booked through the call center or at a Eurowings airport counter, but unfortunately not online or by mobile phone. If your booking has an etix® ticket number, you can only book the UM service at the airport.

    Charges

    A fee will be charged per leg of travel and per child. This must be paid with the booking payment.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can I add baggage to an existing Eurowings booking?

    Yes, baggage can be added to a booking up to before web check-in closes before departure. If this is done online through "Book add-ons", on a mobile phone in the "Manage bookings" area, or by telephone, the usual additional charges apply. You will pay more if you register your baggage when you get to the airport counter.

    Adding baggage to a booking online

    1. Log in on the "Book add-ons" page.
    2. You will see an overview of your flights with all of the services you have booked.
    3. Simply add your baggage or excess baggage.
    4. After clicking "Next", just confirm your payment to complete the booking.
    5. We will then send you an updated booking confirmation.
    Note:

    Registered baggage cannot be removed.
    If you have an etix® ticket number rather than a booking number, or if you have booked a Eurowings flight with one of our partner airlines or through a travel agency, baggage regulations may vary. Please contact the appropriate airline or your travel agency for more details.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. They can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How will I be billed at Eurowings?

    You will receive your Eurowings statement by email. This is your electronic ticket. Both Article 34 of the German VAT Implementation Order (UStDV) and a circular from the German Ministry of Finance (BMF) on January 29, 2004, Ref. IV B 7 – S 7280 – 19/04 recognize transport tickets as invoices (without an electronic signature) entitling the purchaser to a deduction for input tax.

    Lost your booking confirmation?

    No problem. Just phone our call center and we will be happy to send you a new booking confirmation.

    Note:

    If you have an etix® ticket number or if you have booked a flight with one of our partner airlines at eurowings.com or a Eurowings flight at one of our partner airline websites or through a travel agency, please contact the relevant airline or your travel agency to request a statement.

    How do I confirm that I was unable to travel on a Eurowings flight for insurance purposes?

    If you want to file an insurance claim and need confirmation that you were unable to travel, you can request this confirmation by filling out the form below.

    Note:

    For organizational reasons, insurance confirmations may only be requested after all travel dates have passed. If you need confirmation of missed travel for one of our partner airline flights, please contact the airline in question. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • What is the Eurowings Flex option?

    If you have opted for a SMART, BEST or BIZclass fare, you can add the Flex option during the booking process. It can be chosen separately for outgoing and return flights.

    Changing bookings

    Flights with the Flex option can be changed to another travel date at no extra cost up to before web check-in closes before departure – provided the same passenger boards the same flight on the same route within our published flight schedule.

    Cancellations

    Can't make your flight? The Flex option lets you cancel your flight at no extra cost up to 40 minutes before departure – online, on your mobile phone, by telephone or in person at the airport counter.

    Even after the flight departs, it is still possible to change or cancel it with the Flex option. However, this must be done by telephone or in person at the airport counter on the same day as the originally scheduled travel date. If the flight is changed or cancelled after it has already departed, we must unfortunately charge a flat fee.

    Other Germanwings bookings cannot be cancelled due to their low fares.

    Are food and drinks available on Eurowings flights?

    Yes, various food and drink options can be purchased at low prices on Eurowings flights. Fresh sandwiches, tasty snacks, hot and cold drinks – the choice is yours!

    BEST fare

    The BEST fare allows you to enjoy our BEST-Meals (one warm and one cold) including fresh products and specials. You can choose a drink during our on-board service.

    BIZclass fare

    If you have booked a flight an a Short and medium-haul route with a BIZclass fare, enjoy our special meal and service at your place. Your favourite snack & drink come at no extra charge. On long haul flights you can make your choice from the menu between two starters and a vegetarian, fish or meat main course. A dessert or cheese plate round off your moment of culinary pleasure on board.

    We are unfortunately unable to accommodate any special dietary requirements (such as gluten-free or lactose-free options) on board our flights.

    You can find out more about our in-flight services here.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How do I redeem my Eurowings Boomerang Club miles?

    It's easy to book an available award flight at the BASIC, SMART, BEST or BIZclass fare level fare level – just go online. To do this, click on "Redeem" and log in with your Boomerang Club details. You can then select and book the flight you want using the "Book award flight" function.

    Your award flight must be booked no later than two days before the desired departure date and is subject to availability. You can also transfer your award flight to someone else or add bookings for companions.

    Please note that Boomerang Club miles can only be redeemed for Eurowings award flights.

    What advantages does the Eurowings SMART fare offer?

    Tailored to your specific needs – our SMART fare includes certain additional services and lets you add others in yourself.

    SMART fare is our standard fare and includes all the BASIC fare flight services, and also one item of luggage, one item of hand luggage guaranteed in the cabin, airport check-in as well as priority boarding.*


    * not available at all airports

    Can I reserve a seat when I book my Eurowings flight?

    Yes, for a fee you can reserve a seat when you book your flight with Eurowings.

    You can also reserve a seat later – up to before web check-in closes before departure.

    SMART fare

    The SMART fare includes free reservation of your preferred seat. A seat with more legroom can also be booked for €4 - 6 (depending on the route).

    BEST fare

    The BEST fare lets you reserve a seat in the designated BEST section free of charge on Eurowings long-haul routes.

    BIZclass fare

    Seat reservation is available free of charge in rows 1–3 for the entire Airbus fleet in the BIZclass fare. It also includes a free adjacent seat for more space. Passengers can also experience the enjoyment of exclusive premium section seating with a nearly two-meter-long horizontal bed on long-haul routes.

    Please note that seats in rows with emergency exits are subject to special regulations.

    Important:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. The seat reservation option (with extra legroom) applies exclusively to selected flights and depends on the route and availability. This offer may not be available on some of the following aircraft: A319, A320, B737, B738, Q400, E190.

    For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • Can I transport a musical instrument in the Eurowings cabin as a carry-on?

    Yes, musical instruments can be carried as hand luggage if their size does not exceed 55 x 40 x 23 cm. The following musical instruments can be taken on board as hand luggage, even if they are slightly over the maximum size: clarinets, flutes, French horns, oboes, violins, trumpets.

    Larger musical instruments (such as guitars) may only be transported in the cabin if they are in a soft case on an extra seat.

    The charges applicable for traveling with musical instruments can be found in this table.

    A musical instrument carried on board counts as one piece of hand luggage. You may only take one other piece of hand luggage with a maximum size of 40 x 30 x 10 cm on board.

    Exception:

    Double basses must be transported in a hard case and checked as baggage. Due to their size, they may not be carried in the cabin.

    Extra seat

    If you book an extra seat by phone before midnight on the same day as you book your flight, the extra seat will cost the same as your own seat and there will be no extra charge. If an extra seat is added later, it will be charged at the current flight price as shown on the Internet.

    Note:

    Eurowings accepts no liability for musical instruments carried in the cabin.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What options do I have if I am unable to take my Eurowings flight?

    If you are unable to take your flight, you have three options:

    1. Change your booking to another date

    Flight bookings can be changed to another available date up to before web check-in closes before departure, provided that the flight will be taken by the same person on the same route and is on our published flight schedule. You can change your booking online, with our mobile services or by phoning our call center. If you have added the Flex option to your SMART fare, BEST fare or BIZclass fare fare booking, you can change your flight free of charge up to before web check-in closes before departure. For other bookings, a fixed charge per passenger and per leg of your trip will apply. The amount can be found in our table of charges (Article 17 "BKG" and "NC1"). The flight price is determined by the fare that applies to the route at the time you change the booking. If the new flight is more expensive, you must pay the difference in price as well as the booking change fee. However, refunds will not be issued if the new flight is lower in price.

    Changing your booking online
    1. Log in to "My flight" with your username and password.
    2. In the overview of your booked flights, select the flight you want to change.
    3. Enter the new flight date.

    Changes to flights made online must be made within the same fare. If you want to change your fare, you can do so by phone or at the airport counter up to 72 hours before departure.

    Charges

    Booking changes will incur a fixed charge and, if appropriate, the fare difference. We will also charge an administration fee for changes made by phone or in person. This does not apply to flights booked with the Flex option.

    2. Name change

    You can transfer your flight to another person by phone for a charge, but only up to before web check-in closes before departure (or in the case of bookings for multiple legs, up to before web check-in closes before the first flight departs). Please have your booking number ready when you call.

    Charges

    If the current flight price is higher than the flight you originally booked, you will be required to pay the difference.

    Note:

    If your booking has an etix® ticket number, it is not possible to change a name for a Eurowings flight.

    3. Cancellation

    If you have added the Flex option to your SMART fare, BEST fare  or BIZclass fare fare booking, you may cancel your flight up to 40 minutes before departure free of charge. Unfortunately, no other bookings can be canceled because of their low prices. However, the flight dates can be changed online in the "My flight" area. Alternatively, you can call us to have the flights transferred to another person; a charge will apply.

    There are four ways to cancel a flight booked with the SMART, BEST or BIZclass fare with the Flex option:

    With the Flex option, bookings may also be canceled after the original travel date has passed. This option is free of charge, but flights must be canceled on the same day as the original scheduled departure date by phone or in person at our airport counters. If a booking is changed or canceled after the original departure date, a fixed charge will apply.

     Note:

    If you have an etix® ticket number rather than a booking number, or if you have booked a flight operated by one of our partner airlines at eurowings.com or through a travel agency, please contact the specific airline or your travel agency.

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

     Are you flying on Eurowings long-haul flights from Frankfurt or Munich to Bangkok?

    Unfortunately you cannot make any adjustments to your flight via Eurowings Online Services for the following routes: Outgoing and return flight for Frankfurt am Main (FRA) to Mauritius (MRU) and Windhoek (WDH). Please contact the ${CMS.Airline EW} call centre.

    Can my Eurowings booking be transferred to someone else?

    Yes, name changes are possible on all Eurowings flights and can be reported, with the booking code, to our call center up to before web check-in closes before the flight.

    Charges

    Name changes are subject only to a processing fee. However, if the current price of the flight is higher than the price you originally paid, you will be charged the difference as well.

    Note:

    If your booking is based on an etix® ticket number, we regret that no name change will be possible.

    What is important to know about baggage on a Eurowings one-stop flight?

    After you have checked your baggage during check-in at the departure airport, it is automatically checked through to your destination, allowing you to transfer conveniently without it.

    Attention:

    For customs reasons, it is unfortunately not possible to check luggage through on flights from non-Schengen1 and/or non-EU departure airports such as Istanbul or Izmir with a transfer in Berlin. For this reason, we ask you to collect your baggage after you arrive in Berlin and proceed with it to the Eurowings transfer counter in the main hall. There you will get your boarding pass for your connecting flight. The transfer counter is marked with signs and is located right next to the regular check-in counter – just 100 meters from the baggage claim hall.

    Charges

    The baggage surcharge and any surcharge for excess baggage are only due once and cover the entire route, from the departure location through the transfer location to the destination airport.

    Click here to find out where to get your boarding pass for your connecting flight.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. They can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Footnote list

    1 For a list of the Schengen states, visit the website of the German Federal Foreign Office.

    How do I book a Eurowings flight?

    We offer a variety of booking options tailored to your individual needs. Choose from the following:

    Book online

    Book your flight quickly and conveniently from work, home or when you're on the go.

    1. Under "Booking", choose the "Book flights" menu option and select your departure and arrival airports, your preferred flight dates and the number of passengers.
    2. After you have confirmed your entries by clicking on the "Search for flight" button, you will see all available flights that match your search criteria, including their prices and fare conditions.
    3. Follow the instructions step by step until you have completed the booking process.
    4. At the end of the booking process you will receive a booking confirmation number or etix® ticket number. You will need this number for check-in and to continue managing your flight.
    Note:

    You can pay for online bookings with a credit card, PayPal, a coupon, on account or by direct debit. Direct-debit payments are possible up to  5 days before departure.

    Book on your mobile phone

    Booking doesn't get any more flexible than this. Book your flight using the browser on your data-enabled mobile phone. If you have a smartphone, it's even easier: Download the Eurowings app for iPhone or Android.

    Find out more about booking flights on your mobile phone


    Note:

    You can pay for mobile bookings with a credit card, PayPal, a flight coupon, on account or by direct debit.

    Book by phone

    We will be happy to help you personally with your booking for a processing fee and will answer any questions you may have, for example about excess luggage or traveling with children.

    How to reach us:

    +49 (0)221 599 882 02 ((the local rates of your phone service provider apply.))

    Book at the counter

    Of course, you can also book your flight in person right at the Eurowings counter of the departure location in question for a flat advisory fee.

    Note:

    If you would like to book flights on our partner airlines with us, you can only do this on our website.Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • Can I add baggage to an existing Eurowings booking?

    Yes, baggage can be added to a booking up to before web check-in closes before departure. If this is done online through "Book add-ons", on a mobile phone in the "Manage bookings" area, or by telephone, the usual additional charges apply. You will pay more if you register your baggage when you get to the airport counter.

    Adding baggage to a booking online

    1. Log in on the "Book add-ons" page.
    2. You will see an overview of your flights with all of the services you have booked.
    3. Simply add your baggage or excess baggage.
    4. After clicking "Next", just confirm your payment to complete the booking.
    5. We will then send you an updated booking confirmation.
    Note:

    Registered baggage cannot be removed.
    If you have an etix® ticket number rather than a booking number, or if you have booked a Eurowings flight with one of our partner airlines or through a travel agency, baggage regulations may vary. Please contact the appropriate airline or your travel agency for more details.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. They can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How do I book additional services online after I have booked my Eurowings flight?

    1. After you have logged in on the "Book add-ons" page with your surname and booking code, you will see your itinerary with all of the services you have already booked.
    2. Now, simply add the additional services you want.
    3. Confirm your selection by clicking "Next".
    4. If you have selected a service that is subject to a charge, you will need to confirm once more to complete the booking. In such cases you will receive an updated booking confirmation.
    Note:

    Once booked, additional services cannot be cancelled.

    Why can I not manage or view my flight online via Eurowings?

    If you cannot view or manage your flight online, please check the details on your booking confirmation to make sure that these are the same.

    If the information is correct, and you still cannot access your booking, this could be because you did not make the booking directly with Eurowings, but rather via a travel agency, a travel portal or a tour organiser. In this case, please contact the company with which you made the booking directly. Otherwise, our call centre as well as our ground crew at the airport will of course be happy to help you.

    Flights with our partner airlines

    At eurowings.com, you can now also combine our flights with flights from other airlines. On selected routes, we offer you the additional possibility to book direct flights within our partner network.

    If you cannot find your flight booking at eurowings.com, this could be because you booked a Eurowings flight on our website in combination with another airline, or even a direct flight with another airline. Please check your booking confirmation, which was sent to you by email with the subject “Your Lufthansa Group booking”.

    Here you can find useful information about flights booked with other airlines at eurowings.com, as well as service contact information.

    Here you will find similar questions relating to this topic

    Can I add services to my Eurowings booking later?

    Yes, you can edit your booking and add the following extra services up to before web check-in closes before departure, whether you do it online, on your mobile phone, by phone or at one of our airport counters:

    • Regular, excess and special baggage (golfing equipment, bicycles and sports gear such as surfboards, snowboards, bodyboards, diving gear, and sail and hang gliders)
    • Transport of pets
    • Seat reservations
    • Boarding and deplaning assistance for hearing or visually impaired passengers and travelers with restricted mobility
    • Boarding with a wheelchair
    • Assistance for passengers with restricted mobility from check-in to the aircraft, including assistance with steps to aircraft
    • Train connections to airport

    Please be aware that space restrictions prevent us from transporting unlimited amounts of special baggage. Once our space is used up, you will no longer be able to select this service.

    Fare upgrade

    Up to 72 hours before departure, you can still upgrade your fare by phone or at our counters. There will be no processing charge if you do it by phone.

    Note:

    Do you have an etix® ticket number instead of a booking number? Did you book your Eurowings flight through a travel agent or one of our partner airlines? Did you book a flight with a partner airline at eurowings.com? If so, please contact the specific airline or your travel agent.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

     Are you flying on Eurowings long-haul flights from Frankfurt or Munich to Bangkok?

    Unfortunately, you cannot book any services via Eurowings Online Services for the following routes: Outgoing and return flight for Frankfurt am Main (FRA) to Mauritius (MRU) and Windhoek (WDH).

    Please contact the Eurowings call centre.

    Why can I not book services for my flight via Eurowings?

    If you cannot book services for your flight booking at eurowings.com, please check the details on your booking confirmation to make sure that these are the same.

    If the information is correct, and you still cannot access your booking, this could be because you did not make the booking directly with Eurowings, but rather via a travel agency, a travel portal or a tour organiser. In this case, please contact the company with which you made the booking directly. Otherwise, our call centre as well as our ground crew at the airport will of course be happy to help you.

    Flights with our partner airlines

    At eurowings.com, you can now also combine our flights with flights from other airlines. On selected routes, we offer you the additional possibility to book direct flights within our partner network.

    If you cannot book services for your flight booking at eurowings.com, this could be because you booked a Eurowings flight on our website in combination with another airline, or even a direct flight with another airline. Please check your booking confirmation, which was sent to you by email with the subject “Your Lufthansa Group booking”.

    Here you can find useful information about flights booked with other airlines at eurowings.com, as well as service contact information.

    Here you will find similar questions relating to this topic

  • Can I change the name of a passenger when I book an Eurowings award flight?

    You have the option of transferring your booking to another person. Until 2 hours before departure at the latest, you can have the name changed for a charge by phoning our call center and giving us the booking code.

    If you have booked a flight that covers several legs, please note that it is only possible to change passengers up to 2 hours before the scheduled departure time of the first (initial) leg of the flight.

    How do I redeem my Eurowings Boomerang Club miles?

    It's easy to book an available award flight at the BASIC, SMART, BEST or BIZclass fare level fare level – just go online. To do this, click on "Redeem" and log in with your Boomerang Club details. You can then select and book the flight you want using the "Book award flight" function.

    Your award flight must be booked no later than two days before the desired departure date and is subject to availability. You can also transfer your award flight to someone else or add bookings for companions.

    Please note that Boomerang Club miles can only be redeemed for Eurowings award flights.

    Can I change or cancel my Eurowings Boomerang Club award flight booking?

    You can change your award flight to any other available award flight online, on your mobile phone or by calling the Boomerang hotline at +44 (0) 330 365 9986 (€0.20 per call from landlines – €0.60 maximum per call from mobile phones). Like other flights, this is subject to a booking change charge.

    If it is not possible to change to another award flight, both the award flight and the miles used for it will be forfeited.

    Transfer to a third party

    Naturally you also have the option of transferring your award flight to another person at a later date by calling the Boomerang hotline at +44 (0) 330 365 9986 (€0.20 per call from landlines – €0.60 maximum per call from mobile phones).

    For a charge, you can notify us of any name changes, stating the booking number, no later than before web check-in closes before departure.

    If several legs of a flight are booked in one booking, please be aware that it is only possible to switch passengers up to before web check-in closes before the scheduled departure time of the first (originating) leg of the flight.

    How many Boomerang Club miles do I need to book an award flight?

    Fare

    Germany/Europe incl. Northafrica

    one-way

    Germany/Europe incl. Northafrica

    round-trip

    Intercontinental

    one-way

    Intercontinental

    round-trip

    BASIC  9,000 20,000 40,000 80,000
    SMART 15,000 30,000 60,000 120,000
    BEST* - - 80,000 160,000

    BIZclass
    40,000  80,000  100,000  200,000 

    *: The BEST fare is not available on flights within Germany or within Europe. BEST fare premium flights will prospectively be available for international flights from August 2018.

    Can I change my Eurowings award flight booking?

    As a rule, it is possible to change your award flight booking except in the case of Fly Smart tickets and mileage offers. Please note that booking changes are subject to a charge.

  • How far in advance can I book a Eurowings Blind Booking flight?

    Blind Booking flights can be booked up to 45 days days before departure.

    How does Eurowings blind booking work?

    This option calls for some spontaneity, since you won't know right away where you'll be heading. In return, we guarantee you our attractive low prices – even for last-minute bookings!

    How it works:

    1. On the "Blind booking" page, pick your departure airport and the theme for your trip –  for example, "Party" or "Culture". Each category contains various destinations, and you will be assigned one of them at the end of the booking process.
    2. For a small fee you can rule out certain destinations.
    3. Enter your desired travel dates and the number of travelers.
    4. When the booking is complete, you will find out what your destination is so that you can prepare for your trip.

    More information on blind booking

    Note:

    You can also pay for your blind booking flight with a coupon or gift card.

    How do I redeem Eurowings flight coupons?

    Want to redeem a flight coupon? Flight vouchers can be redeemed online or on your mobile phone.

    How it works:

    1. Select the flight you want and then the "Coupon" payment method.
    2. If the amount due is more than the value of the coupon, you can pay the remaining balance with another payment method
    3. If the value of the coupon is more than the amount due, the remaining credit will still be valid and can be redeemed on another booking. However, this only applies to coupons for purchases. We will not make cash payments for the value of the coupon or any remaining credit.

    Validity

    • Coupons can only be redeemed for Eurowings flights, including Blind Booking flights. Bookings can be changed in accordance with the GCCs.
    • Coupons can also be used to pay for additional services that are directly related to the flight either at the time of the initial booking or at a later date.

    Exceptions

    • Vouchers cannot be used to book any package deals (e.g. flight and hotel) or partner offers (e.g. Rail&Fly, hotels, rental cars and insurance).
    • We regret to inform you that it is not possible to redeem vouchers for long-haul flights at this time.

    Promotional vouchers

    Separate conditions apply for promotional coupons presented in contests or as part of marketing campaigns.

    Terms of use for promotional coupons

    How many people can I book flights for with Eurowings Blind Booking?

    Blind Booking flights can be booked for a maximum of 9 passengers.

    What does the Eurowings Blind Booking price include?

    The price shown applies per person per journey and includes all taxes and charges. Further costs are only incurred if you choose to rule out certain destinations or add other services.

  • How do I redeem Eurowings flight coupons?

    Want to redeem a flight coupon? Flight vouchers can be redeemed online or on your mobile phone.

    How it works:

    1. Select the flight you want and then the "Coupon" payment method.
    2. If the amount due is more than the value of the coupon, you can pay the remaining balance with another payment method
    3. If the value of the coupon is more than the amount due, the remaining credit will still be valid and can be redeemed on another booking. However, this only applies to coupons for purchases. We will not make cash payments for the value of the coupon or any remaining credit.

    Validity

    • Coupons can only be redeemed for Eurowings flights, including Blind Booking flights. Bookings can be changed in accordance with the GCCs.
    • Coupons can also be used to pay for additional services that are directly related to the flight either at the time of the initial booking or at a later date.

    Exceptions

    • Vouchers cannot be used to book any package deals (e.g. flight and hotel) or partner offers (e.g. Rail&Fly, hotels, rental cars and insurance).
    • We regret to inform you that it is not possible to redeem vouchers for long-haul flights at this time.

    Promotional vouchers

    Separate conditions apply for promotional coupons presented in contests or as part of marketing campaigns.

    Terms of use for promotional coupons

    What are the rules for Eurowings flight coupons and gift cards?

    • Eurowings accepts no liability for loss of coupons, gift cards or coupon codes and will not issue replacements.
    • Coupons and gift cards may only be used for private purposes. Other uses, such as internet sales for commercial purposes in your own name or through third parties, are not permitted without prior authorization from Eurowings.
    • Please note: we regret to inform you that it is not possible to redeem vouchers for long-haul flights at this time.

    More information can be found in the Terms of Use.

    Click here to view the GCC, which apply to the purchase and redemption of coupons.

    Promotional coupons/gift cards

    Separate Terms of use apply to promotional coupons or gift cards presented in contests or as part of marketing campaigns.

    How can I buy Eurowings flight coupons or gift cards?

    You can only buy flight coupons and gift cards online on our "Flight coupons" page. Here's how it works:

    1. Select a design for your coupon/gift card and enter your preferred value.
    2. You can also choose to write a personal message for the recipient.
    3. After entering your contact details, you will proceed to payment. Please note that flight coupons and gift cards cannot be paid by direct debit.
    4. Your coupon/gift card will then be emailed either to you or to the recipient.
    Note:

    Flight coupons and gift cards can only be purchased in euros, but they can also be redeemed for flights that were paid for in a different currency.

    What payment options are available at Eurowings?

    Service is very important to us, so we offer a wide range of payment options. We ask for your understanding in the event that not all payment options are available to you.

    Direct debit

    You can pay with direct debit up to 5 days before departure, as long as the following requirements are met:

    • You hold a current account.
    • Sufficient funds are available in your account.

    Any charges incurred by canceled payments or insufficient funds will be added to the ticket price. In the event of a chargeback, please do not make any payments. We will contact you as soon as possible to discuss the next step.

    Note:

    Direct debit arrangements may vary for flights booked with our partner airlines at eurowings.com

    Credit cards

    You can also pay with your credit card as long as you are entitled to use it to pay by phone or online. For more information about this, please contact your bank.

    We accept the following credit cards:

    • MasterCard
    • Debit MasterCard
    • American Express
    • VISA Card
    • VISA Electron
    • VISA Debit Card
    • AirPlus
    • Diners Club

    Unfortunately, we are currently unable to accept Eurocheque cards.

    PayPal

    You can either authorize PayPal to transfer the payment amount to us or you can authorize us to withdraw the relevant amount from your PayPal account.

    Paying with an invoice (RatePAY)

    You can also pay for your flight and any additional services ordered with a RatePAY invoice if:

    • You book online and the amount payable is at least €20 but no more than €2,000
    • The flight price is given in euros
    • Your billing and contact address is your personal address and is within the Federal Republic of Germany or Austria
    • You have a good credit rating

    Detailed information can be found in the RatePAY data protection declaration.

    If you meet these criteria and we have accepted your request to pay by RatePAY invoice, the invoice amount will be due on the tenth business day after booking or no later than the last business day before departure. Payment must arrive in the receiving account by this date. Please only transfer the payment to the bank account specified on the invoice.

    If you are unable to use this payment method, we can offer you an alternative payment option.

    Note:

    This payment method can only be used to pay for flight bookings.

    Cash payments

    You may only pay in cash if you book your ticket at one of our airport counters.

    Coupons

    Paying for a booking with a coupon is quick and simple:

    1. In the "Payment" step of the online booking process, select the option to pay with a voucher.
    2. Enter your voucher code and then check the code entered and the travel services in your basket.
    3. Click on "Confirm booking" to complete your booking.

    If the price of the flight exceeds the value of your coupon, you may pay the remaining amount either with another coupon or another payment method.

    Validity

    Coupons can only be used to book Eurowings flight services, not partner offers (e.g. Rail&Fly, rental cars or hotels).

    Please note that conditions of use vary for purchased and promotional vouchers.

    Note:

    Coupons cannot be used to book flights with our partner airlines at eurowings.com. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How long are Eurowings flight coupons good for?

    You can redeem our Eurowings flight coupons anytime before the end of the third year after purchase. Coupons may not be extended or exchanged for cash.

    Please note that coupons may not be used until we have received payment, or no less than 24 hours after purchase. If payment is made by direct debit, the coupon may not be used until 5 days have passed since payment.

    Promotional coupons

    Separate terms of use apply for promotional coupons awarded as prizes in contests or as part of marketing campaigns:

    Terms of use for promotional coupons

  • How many people must travel together to qualify as a group for Eurowings?

    If more than 9 people are travelling together, they qualify as a group for Eurowings.

    How do I make a Eurowings group booking?

    1. If you would like to book a Eurowings flight for more than 9 people, please complete our group request form first.
    2. After you have submitted the form, we will email you a personalized, non-binding quotation.
    3. If you accept the quotation, please email us a request to issue a binding contract of air carriage based on the quotation.
    4. We will email you a booking confirmation within two working days.

    Click here to proceed to group booking.

    Providing the names of group members

    The names of the group members must be provided to us no later than 4 working days before the scheduled outbound departure date, excluding the date of travel. If names are provided later or are changed, additional charges will apply.

    Cancellation for more than 12 passengers

    You may cancel the booking for 10% of the group members (rounded down to the nearest individual) up to a month before departure and you will receive a full reimbursement for the payment, provided that the original group contained 12 or more passengers.

    The full terms are available in our General Conditions of Carriage.

    Our employees are available to answer any questions you may have about group bookings. Contact us daily between 9.00 a.m. and 12.00 p.m. and between 1.00 p.m. and 5.00 p.m. (CET).

    You can reach the group department by phone at 01806 122 345 (€0.20 per call from landlines – max. €0.60 per call from mobile phones) or by email at gruppen@eurowings.com.

    Note:

    If you would like to make a group booking with one of our partner airlines, please contact the specific airline. The corresponding terms of this airline apply. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What are the General Conditions for Group Bookings at Eurowings?

    1. Validity
      The Eurowings General Conditions for Group Bookings apply to each carriage of passengers and baggage advertised and booked through Eurowings GmbH (hereinafter "Eurowings") for groups of more than 9 people ("Group Booking").
    2. Contract of Carriage/Booking
      The Contract of Carriage enters into effect when the contact person returns the booking quotation (offer) and Eurowings issues the booking confirmation (acceptance).
      Unless the booking is for a family, the contact person acts as the group representative. In this case, the contact person enters into the Contract of Carriage in his or her own name on behalf of the individual group members.
    3. Processing by contact person
      The entire booking process, including payment, shall be handled by the contact person named in the quotation. Essential information, such as the Eurowings General Conditions of Carriage (GCC), flight schedules, flight changes, etc. is to be provided to the group members by the contact person in good time and in full. Information given to the contact person will be assumed to have been passed on to the remaining group members.
    4. List of names
      A complete list of names of all group members must be provided to Eurowings at the latest 4 working days before departure.
    5. Booking changes/cancellation
      Bookings (flight times or dates) may be changed before departure and will incur an additional charge (per person and per leg of the trip) plus the difference in the new flight price, if applicable. After the scheduled departure time, no changes may be made. For groups of 12 travelers or more, 10% of the group (rounded down to the nearest individual) may cancel up to a month before departure and will receive a full reimbursement. Additional passengers (1–9 people) may only be added separately online or through the call center at the current Eurowings flight price (subject to availability).
    6. Refusal of carriage for a group member
      If a group member is refused carriage for good cause, the remaining group members do not have the right to cancel the booking. The obligation to pay the Group Booking price remains.
      In addition, the General Conditions of Carriage (GCC) apply, insofar as no clause to the contrary exists in the General Conditions for Group Bookings.
    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How many people can I book flights for with Eurowings Blind Booking?

    Blind Booking flights can be booked for a maximum of 9 passengers.

    What is the maximum number of people for whom I can book online at Eurowings?

    Under "Booking" you can book a flight for up to 9 people. You must provide the first and last name of each person.

    If you would like to book flights for more than 9  people, you will find more information here.

  • What does "Payment status: declined/pending" mean on the "My bookings" and "Booking changes" pages at Eurowings?

    The status display under "My flight" in the "View booking" area allows you to track the status of your payment and see when your payment has gone through.

    Declined

    "Declined" status is displayed if the payment could not be completed for some reason or if your direct debit has been returned.

    Please note that if payment is unsuccessful, reservations may be canceled without warning in accordance with the Conditions of Carriage (item 4.5).

    Pending

    "Pending" status means that authorization is still in progress, but your seat is reserved. If payment is unsuccessful, the status will change to "Declined".

    Confirmed

    If "Confirmed" status is displayed, both your payment and reservation are complete and your flight booking has been confirmed.

    If you have any questions about your payment status, our competent employees at our call center will be happy to advise you.

    You can check the status of your payment here.

    What payment options are available at Eurowings?

    Service is very important to us, so we offer a wide range of payment options. We ask for your understanding in the event that not all payment options are available to you.

    Direct debit

    You can pay with direct debit up to 5 days before departure, as long as the following requirements are met:

    • You hold a current account.
    • Sufficient funds are available in your account.

    Any charges incurred by canceled payments or insufficient funds will be added to the ticket price. In the event of a chargeback, please do not make any payments. We will contact you as soon as possible to discuss the next step.

    Note:

    Direct debit arrangements may vary for flights booked with our partner airlines at eurowings.com

    Credit cards

    You can also pay with your credit card as long as you are entitled to use it to pay by phone or online. For more information about this, please contact your bank.

    We accept the following credit cards:

    • MasterCard
    • Debit MasterCard
    • American Express
    • VISA Card
    • VISA Electron
    • VISA Debit Card
    • AirPlus
    • Diners Club

    Unfortunately, we are currently unable to accept Eurocheque cards.

    PayPal

    You can either authorize PayPal to transfer the payment amount to us or you can authorize us to withdraw the relevant amount from your PayPal account.

    Paying with an invoice (RatePAY)

    You can also pay for your flight and any additional services ordered with a RatePAY invoice if:

    • You book online and the amount payable is at least €20 but no more than €2,000
    • The flight price is given in euros
    • Your billing and contact address is your personal address and is within the Federal Republic of Germany or Austria
    • You have a good credit rating

    Detailed information can be found in the RatePAY data protection declaration.

    If you meet these criteria and we have accepted your request to pay by RatePAY invoice, the invoice amount will be due on the tenth business day after booking or no later than the last business day before departure. Payment must arrive in the receiving account by this date. Please only transfer the payment to the bank account specified on the invoice.

    If you are unable to use this payment method, we can offer you an alternative payment option.

    Note:

    This payment method can only be used to pay for flight bookings.

    Cash payments

    You may only pay in cash if you book your ticket at one of our airport counters.

    Coupons

    Paying for a booking with a coupon is quick and simple:

    1. In the "Payment" step of the online booking process, select the option to pay with a voucher.
    2. Enter your voucher code and then check the code entered and the travel services in your basket.
    3. Click on "Confirm booking" to complete your booking.

    If the price of the flight exceeds the value of your coupon, you may pay the remaining amount either with another coupon or another payment method.

    Validity

    Coupons can only be used to book Eurowings flight services, not partner offers (e.g. Rail&Fly, rental cars or hotels).

    Please note that conditions of use vary for purchased and promotional vouchers.

    Note:

    Coupons cannot be used to book flights with our partner airlines at eurowings.com. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Do payment surcharges apply at Eurowings?

    No payment surcharges apply when you book a flight. 

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    When will my payment be debited from my account at Eurowings?

    Payment for your trip is due as soon as your booking is confirmed. Debiting can take up to a few days depending on your bank, so you must ensure there are sufficient funds in your account until the payment has been debited.

  • How will I be billed at Eurowings?

    You will receive your Eurowings statement by email. This is your electronic ticket. Both Article 34 of the German VAT Implementation Order (UStDV) and a circular from the German Ministry of Finance (BMF) on January 29, 2004, Ref. IV B 7 – S 7280 – 19/04 recognize transport tickets as invoices (without an electronic signature) entitling the purchaser to a deduction for input tax.

    Lost your booking confirmation?

    No problem. Just phone our call center and we will be happy to send you a new booking confirmation.

    Note:

    If you have an etix® ticket number or if you have booked a flight with one of our partner airlines at eurowings.com or a Eurowings flight at one of our partner airline websites or through a travel agency, please contact the relevant airline or your travel agency to request a statement.

    Does my Eurowings booking confirmation/invoice entitle me to input tax deduction?

    Eurowings invoices are electronic plane tickets. Article 34 of the German Turnover Tax Implementing Regulation (UStDV) recognises transport tickets as invoices and the statement of the German Ministry of Finance (BMF) of 29 January 2004, Ref. IV B 7 – S 7280 – 19/04, recognises transport tickets as invoices (without electronic signature) entitling the purchaser to input tax deduction.

    Note:

    For questions relating to invoices issued by our partner airlines, please contact the relevant airline. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can billing addresses or bank details be changed after booking at Eurowings?

    No, after a booking has been completed it is no longer possible to change your details.

    Why doesn't my Eurowings bill show German sales tax?

    Only Eurowings flights within Germany are subject to VAT. Charges for international flights therefore do not include this sales tax.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. They can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • What are the rules for Eurowings flight coupons and gift cards?

    • Eurowings accepts no liability for loss of coupons, gift cards or coupon codes and will not issue replacements.
    • Coupons and gift cards may only be used for private purposes. Other uses, such as internet sales for commercial purposes in your own name or through third parties, are not permitted without prior authorization from Eurowings.
    • Please note: we regret to inform you that it is not possible to redeem vouchers for long-haul flights at this time.

    More information can be found in the Terms of Use.

    Click here to view the GCC, which apply to the purchase and redemption of coupons.

    Promotional coupons/gift cards

    Separate Terms of use apply to promotional coupons or gift cards presented in contests or as part of marketing campaigns.

    How do I make a Eurowings group booking?

    1. If you would like to book a Eurowings flight for more than 9 people, please complete our group request form first.
    2. After you have submitted the form, we will email you a personalized, non-binding quotation.
    3. If you accept the quotation, please email us a request to issue a binding contract of air carriage based on the quotation.
    4. We will email you a booking confirmation within two working days.

    Click here to proceed to group booking.

    Providing the names of group members

    The names of the group members must be provided to us no later than 4 working days before the scheduled outbound departure date, excluding the date of travel. If names are provided later or are changed, additional charges will apply.

    Cancellation for more than 12 passengers

    You may cancel the booking for 10% of the group members (rounded down to the nearest individual) up to a month before departure and you will receive a full reimbursement for the payment, provided that the original group contained 12 or more passengers.

    The full terms are available in our General Conditions of Carriage.

    Our employees are available to answer any questions you may have about group bookings. Contact us daily between 9.00 a.m. and 12.00 p.m. and between 1.00 p.m. and 5.00 p.m. (CET).

    You can reach the group department by phone at 01806 122 345 (€0.20 per call from landlines – max. €0.60 per call from mobile phones) or by email at gruppen@eurowings.com.

    Note:

    If you would like to make a group booking with one of our partner airlines, please contact the specific airline. The corresponding terms of this airline apply. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What are the General Conditions for Group Bookings at Eurowings?

    1. Validity
      The Eurowings General Conditions for Group Bookings apply to each carriage of passengers and baggage advertised and booked through Eurowings GmbH (hereinafter "Eurowings") for groups of more than 9 people ("Group Booking").
    2. Contract of Carriage/Booking
      The Contract of Carriage enters into effect when the contact person returns the booking quotation (offer) and Eurowings issues the booking confirmation (acceptance).
      Unless the booking is for a family, the contact person acts as the group representative. In this case, the contact person enters into the Contract of Carriage in his or her own name on behalf of the individual group members.
    3. Processing by contact person
      The entire booking process, including payment, shall be handled by the contact person named in the quotation. Essential information, such as the Eurowings General Conditions of Carriage (GCC), flight schedules, flight changes, etc. is to be provided to the group members by the contact person in good time and in full. Information given to the contact person will be assumed to have been passed on to the remaining group members.
    4. List of names
      A complete list of names of all group members must be provided to Eurowings at the latest 4 working days before departure.
    5. Booking changes/cancellation
      Bookings (flight times or dates) may be changed before departure and will incur an additional charge (per person and per leg of the trip) plus the difference in the new flight price, if applicable. After the scheduled departure time, no changes may be made. For groups of 12 travelers or more, 10% of the group (rounded down to the nearest individual) may cancel up to a month before departure and will receive a full reimbursement. Additional passengers (1–9 people) may only be added separately online or through the call center at the current Eurowings flight price (subject to availability).
    6. Refusal of carriage for a group member
      If a group member is refused carriage for good cause, the remaining group members do not have the right to cancel the booking. The obligation to pay the Group Booking price remains.
      In addition, the General Conditions of Carriage (GCC) apply, insofar as no clause to the contrary exists in the General Conditions for Group Bookings.
    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What may I pack in my luggage and what is prohibited at Eurowings?

    For security reasons, your luggage must comply with certain regulations and restrictions. There are also measures and guidelines which must be observed.

    More information can be found in the GCC (General Conditions of Carriage).

    Information on hazardous materials (e.g. electronic devices with lithium batteries, e-cigarettes) and their transport can be found here. If your device/item is not listed, please send us your query by email to service@eurowings.com.

    Information on lithium-ion batteries for wheelchairs and other mobility aids can be found here under the section ‘Passengers with wheelchairs’.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What will happen to my personal information at Eurowings?

    Protecting your privacy and personal information is one of our top priorities. Our technical and organisational security measures therefore comply with all provisions of the Federal Data Protection Act (BDSG) as well as additional regulations for protecting data on the internet. Furthermore, these measures are continually improved in line with technical developments.

    Further information on data protection. 

  • With the Eurowings Save Your Price option, do I have to pay the whole flight price straight away?

    No, when you use Save Your Price, you are only charged for the price-saving option. The saved flight price is only charged when the option is converted into a flight booking.

    What is Save Your Price at Eurowings?

    Save Your Price is a feature that allows you to save a selected flight price for 72 hours.

    Can Eurowings Save Your Price be extended for another 72 hours after the first 72 hours have passed?

    No, the booking automatically expires after 72 hours. To save the price for another 72-hour period, you need to start the Save Your Price process over again. The website will quote the price that is valid when you use the Save Your Price option again.

    Can Eurowings Save Your Price also be used with third-party suppliers such as online travel portals?

    No, this service is available exclusively on eurowings.com.

    Can I make changes to a saved flight during the Eurowings Save Your Price period?

    During the Save Your Price period, it is not possible to change:

    • the number of passengers
    • the journey booked
    • the date or time
    • the type of passengers (child, adult etc.).

    Changes can only be made after the option has expired in accordance with the usual conditions.

Frequently asked questions relating to the topic: Booking and booking changes

  • Can I transport a musical instrument in the Eurowings cabin as a carry-on?

    Yes, musical instruments can be carried as hand luggage if their size does not exceed 55 x 40 x 23 cm. The following musical instruments can be taken on board as hand luggage, even if they are slightly over the maximum size: clarinets, flutes, French horns, oboes, violins, trumpets.

    Larger musical instruments (such as guitars) may only be transported in the cabin if they are in a soft case on an extra seat.

    The charges applicable for traveling with musical instruments can be found in this table.

    A musical instrument carried on board counts as one piece of hand luggage. You may only take one other piece of hand luggage with a maximum size of 40 x 30 x 10 cm on board.

    Exception:

    Double basses must be transported in a hard case and checked as baggage. Due to their size, they may not be carried in the cabin.

    Extra seat

    If you book an extra seat by phone before midnight on the same day as you book your flight, the extra seat will cost the same as your own seat and there will be no extra charge. If an extra seat is added later, it will be charged at the current flight price as shown on the Internet.

    Note:

    Eurowings accepts no liability for musical instruments carried in the cabin.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can my child travel alone at Eurowings?

    Children age 12 or older may fly alone. Children under 12 may only fly accompanied by a responsible adult. Children between the ages of 5 and 11 may also travel accompanied by a sibling age 16 or older. The child's companion must be able to assist the child at all times in the event of an unexpected occurrence. If the responsible adult does not have parental authority, we must be provided with written permission from an adult with parental authority.

    Please note that special entry and exit conditions apply in some countries.

    Unaccompanied minor service

    On direct domestic flights and direct flights from Germany to Zurich or Vienna Eurowings offers an unaccompanied minor service (UM service) for children ages 5 up to and including 11. Our friendly staff will not only ensure the well-being of your child during the flight, but will also make sure that your child arrives safely in the destination airport.

    The UM service and the corresponding flight can be booked through the call center or at a Eurowings airport counter, but unfortunately not online or by mobile phone. If your booking has an etix® ticket number, you can only book the UM service at the airport.

    Charges

    A fee will be charged per leg of travel and per child. This must be paid with the booking payment.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can I add baggage to an existing Eurowings booking?

    Yes, baggage can be added to a booking up to before web check-in closes before departure. If this is done online through "Book add-ons", on a mobile phone in the "Manage bookings" area, or by telephone, the usual additional charges apply. You will pay more if you register your baggage when you get to the airport counter.

    Adding baggage to a booking online

    1. Log in on the "Book add-ons" page.
    2. You will see an overview of your flights with all of the services you have booked.
    3. Simply add your baggage or excess baggage.
    4. After clicking "Next", just confirm your payment to complete the booking.
    5. We will then send you an updated booking confirmation.
    Note:

    Registered baggage cannot be removed.
    If you have an etix® ticket number rather than a booking number, or if you have booked a Eurowings flight with one of our partner airlines or through a travel agency, baggage regulations may vary. Please contact the appropriate airline or your travel agency for more details.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. They can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How will I be billed at Eurowings?

    You will receive your Eurowings statement by email. This is your electronic ticket. Both Article 34 of the German VAT Implementation Order (UStDV) and a circular from the German Ministry of Finance (BMF) on January 29, 2004, Ref. IV B 7 – S 7280 – 19/04 recognize transport tickets as invoices (without an electronic signature) entitling the purchaser to a deduction for input tax.

    Lost your booking confirmation?

    No problem. Just phone our call center and we will be happy to send you a new booking confirmation.

    Note:

    If you have an etix® ticket number or if you have booked a flight with one of our partner airlines at eurowings.com or a Eurowings flight at one of our partner airline websites or through a travel agency, please contact the relevant airline or your travel agency to request a statement.

    How do I confirm that I was unable to travel on a Eurowings flight for insurance purposes?

    If you want to file an insurance claim and need confirmation that you were unable to travel, you can request this confirmation by filling out the form below.

    Note:

    For organizational reasons, insurance confirmations may only be requested after all travel dates have passed. If you need confirmation of missed travel for one of our partner airline flights, please contact the airline in question. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • What is the Eurowings Flex option?

    If you have opted for a SMART, BEST or BIZclass fare, you can add the Flex option during the booking process. It can be chosen separately for outgoing and return flights.

    Changing bookings

    Flights with the Flex option can be changed to another travel date at no extra cost up to before web check-in closes before departure – provided the same passenger boards the same flight on the same route within our published flight schedule.

    Cancellations

    Can't make your flight? The Flex option lets you cancel your flight at no extra cost up to 40 minutes before departure – online, on your mobile phone, by telephone or in person at the airport counter.

    Even after the flight departs, it is still possible to change or cancel it with the Flex option. However, this must be done by telephone or in person at the airport counter on the same day as the originally scheduled travel date. If the flight is changed or cancelled after it has already departed, we must unfortunately charge a flat fee.

    Other Germanwings bookings cannot be cancelled due to their low fares.

    Are food and drinks available on Eurowings flights?

    Yes, various food and drink options can be purchased at low prices on Eurowings flights. Fresh sandwiches, tasty snacks, hot and cold drinks – the choice is yours!

    BEST fare

    The BEST fare allows you to enjoy our BEST-Meals (one warm and one cold) including fresh products and specials. You can choose a drink during our on-board service.

    BIZclass fare

    If you have booked a flight an a Short and medium-haul route with a BIZclass fare, enjoy our special meal and service at your place. Your favourite snack & drink come at no extra charge. On long haul flights you can make your choice from the menu between two starters and a vegetarian, fish or meat main course. A dessert or cheese plate round off your moment of culinary pleasure on board.

    We are unfortunately unable to accommodate any special dietary requirements (such as gluten-free or lactose-free options) on board our flights.

    You can find out more about our in-flight services here.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How do I redeem my Eurowings Boomerang Club miles?

    It's easy to book an available award flight at the BASIC, SMART, BEST or BIZclass fare level fare level – just go online. To do this, click on "Redeem" and log in with your Boomerang Club details. You can then select and book the flight you want using the "Book award flight" function.

    Your award flight must be booked no later than two days before the desired departure date and is subject to availability. You can also transfer your award flight to someone else or add bookings for companions.

    Please note that Boomerang Club miles can only be redeemed for Eurowings award flights.

    What advantages does the Eurowings SMART fare offer?

    Tailored to your specific needs – our SMART fare includes certain additional services and lets you add others in yourself.

    SMART fare is our standard fare and includes all the BASIC fare flight services, and also one item of luggage, one item of hand luggage guaranteed in the cabin, airport check-in as well as priority boarding.*


    * not available at all airports

    Can I reserve a seat when I book my Eurowings flight?

    Yes, for a fee you can reserve a seat when you book your flight with Eurowings.

    You can also reserve a seat later – up to before web check-in closes before departure.

    SMART fare

    The SMART fare includes free reservation of your preferred seat. A seat with more legroom can also be booked for €4 - 6 (depending on the route).

    BEST fare

    The BEST fare lets you reserve a seat in the designated BEST section free of charge on Eurowings long-haul routes.

    BIZclass fare

    Seat reservation is available free of charge in rows 1–3 for the entire Airbus fleet in the BIZclass fare. It also includes a free adjacent seat for more space. Passengers can also experience the enjoyment of exclusive premium section seating with a nearly two-meter-long horizontal bed on long-haul routes.

    Please note that seats in rows with emergency exits are subject to special regulations.

    Important:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. The seat reservation option (with extra legroom) applies exclusively to selected flights and depends on the route and availability. This offer may not be available on some of the following aircraft: A319, A320, B737, B738, Q400, E190.

    For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • Can I transport a musical instrument in the Eurowings cabin as a carry-on?

    Yes, musical instruments can be carried as hand luggage if their size does not exceed 55 x 40 x 23 cm. The following musical instruments can be taken on board as hand luggage, even if they are slightly over the maximum size: clarinets, flutes, French horns, oboes, violins, trumpets.

    Larger musical instruments (such as guitars) may only be transported in the cabin if they are in a soft case on an extra seat.

    The charges applicable for traveling with musical instruments can be found in this table.

    A musical instrument carried on board counts as one piece of hand luggage. You may only take one other piece of hand luggage with a maximum size of 40 x 30 x 10 cm on board.

    Exception:

    Double basses must be transported in a hard case and checked as baggage. Due to their size, they may not be carried in the cabin.

    Extra seat

    If you book an extra seat by phone before midnight on the same day as you book your flight, the extra seat will cost the same as your own seat and there will be no extra charge. If an extra seat is added later, it will be charged at the current flight price as shown on the Internet.

    Note:

    Eurowings accepts no liability for musical instruments carried in the cabin.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What options do I have if I am unable to take my Eurowings flight?

    If you are unable to take your flight, you have three options:

    1. Change your booking to another date

    Flight bookings can be changed to another available date up to before web check-in closes before departure, provided that the flight will be taken by the same person on the same route and is on our published flight schedule. You can change your booking online, with our mobile services or by phoning our call center. If you have added the Flex option to your SMART fare, BEST fare or BIZclass fare fare booking, you can change your flight free of charge up to before web check-in closes before departure. For other bookings, a fixed charge per passenger and per leg of your trip will apply. The amount can be found in our table of charges (Article 17 "BKG" and "NC1"). The flight price is determined by the fare that applies to the route at the time you change the booking. If the new flight is more expensive, you must pay the difference in price as well as the booking change fee. However, refunds will not be issued if the new flight is lower in price.

    Changing your booking online
    1. Log in to "My flight" with your username and password.
    2. In the overview of your booked flights, select the flight you want to change.
    3. Enter the new flight date.

    Changes to flights made online must be made within the same fare. If you want to change your fare, you can do so by phone or at the airport counter up to 72 hours before departure.

    Charges

    Booking changes will incur a fixed charge and, if appropriate, the fare difference. We will also charge an administration fee for changes made by phone or in person. This does not apply to flights booked with the Flex option.

    2. Name change

    You can transfer your flight to another person by phone for a charge, but only up to before web check-in closes before departure (or in the case of bookings for multiple legs, up to before web check-in closes before the first flight departs). Please have your booking number ready when you call.

    Charges

    If the current flight price is higher than the flight you originally booked, you will be required to pay the difference.

    Note:

    If your booking has an etix® ticket number, it is not possible to change a name for a Eurowings flight.

    3. Cancellation

    If you have added the Flex option to your SMART fare, BEST fare  or BIZclass fare fare booking, you may cancel your flight up to 40 minutes before departure free of charge. Unfortunately, no other bookings can be canceled because of their low prices. However, the flight dates can be changed online in the "My flight" area. Alternatively, you can call us to have the flights transferred to another person; a charge will apply.

    There are four ways to cancel a flight booked with the SMART, BEST or BIZclass fare with the Flex option:

    With the Flex option, bookings may also be canceled after the original travel date has passed. This option is free of charge, but flights must be canceled on the same day as the original scheduled departure date by phone or in person at our airport counters. If a booking is changed or canceled after the original departure date, a fixed charge will apply.

     Note:

    If you have an etix® ticket number rather than a booking number, or if you have booked a flight operated by one of our partner airlines at eurowings.com or through a travel agency, please contact the specific airline or your travel agency.

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

     Are you flying on Eurowings long-haul flights from Frankfurt or Munich to Bangkok?

    Unfortunately you cannot make any adjustments to your flight via Eurowings Online Services for the following routes: Outgoing and return flight for Frankfurt am Main (FRA) to Mauritius (MRU) and Windhoek (WDH). Please contact the ${CMS.Airline EW} call centre.

    Can my Eurowings booking be transferred to someone else?

    Yes, name changes are possible on all Eurowings flights and can be reported, with the booking code, to our call center up to before web check-in closes before the flight.

    Charges

    Name changes are subject only to a processing fee. However, if the current price of the flight is higher than the price you originally paid, you will be charged the difference as well.

    Note:

    If your booking is based on an etix® ticket number, we regret that no name change will be possible.

    What is important to know about baggage on a Eurowings one-stop flight?

    After you have checked your baggage during check-in at the departure airport, it is automatically checked through to your destination, allowing you to transfer conveniently without it.

    Attention:

    For customs reasons, it is unfortunately not possible to check luggage through on flights from non-Schengen1 and/or non-EU departure airports such as Istanbul or Izmir with a transfer in Berlin. For this reason, we ask you to collect your baggage after you arrive in Berlin and proceed with it to the Eurowings transfer counter in the main hall. There you will get your boarding pass for your connecting flight. The transfer counter is marked with signs and is located right next to the regular check-in counter – just 100 meters from the baggage claim hall.

    Charges

    The baggage surcharge and any surcharge for excess baggage are only due once and cover the entire route, from the departure location through the transfer location to the destination airport.

    Click here to find out where to get your boarding pass for your connecting flight.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. They can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Footnote list

    2 For a list of the Schengen states, visit the website of the German Federal Foreign Office.

    How do I book a Eurowings flight?

    We offer a variety of booking options tailored to your individual needs. Choose from the following:

    Book online

    Book your flight quickly and conveniently from work, home or when you're on the go.

    1. Under "Booking", choose the "Book flights" menu option and select your departure and arrival airports, your preferred flight dates and the number of passengers.
    2. After you have confirmed your entries by clicking on the "Search for flight" button, you will see all available flights that match your search criteria, including their prices and fare conditions.
    3. Follow the instructions step by step until you have completed the booking process.
    4. At the end of the booking process you will receive a booking confirmation number or etix® ticket number. You will need this number for check-in and to continue managing your flight.
    Note:

    You can pay for online bookings with a credit card, PayPal, a coupon, on account or by direct debit. Direct-debit payments are possible up to  5 days before departure.

    Book on your mobile phone

    Booking doesn't get any more flexible than this. Book your flight using the browser on your data-enabled mobile phone. If you have a smartphone, it's even easier: Download the Eurowings app for iPhone or Android.

    Find out more about booking flights on your mobile phone


    Note:

    You can pay for mobile bookings with a credit card, PayPal, a flight coupon, on account or by direct debit.

    Book by phone

    We will be happy to help you personally with your booking for a processing fee and will answer any questions you may have, for example about excess luggage or traveling with children.

    How to reach us:

    +49 (0)221 599 882 02 ((the local rates of your phone service provider apply.))

    Book at the counter

    Of course, you can also book your flight in person right at the Eurowings counter of the departure location in question for a flat advisory fee.

    Note:

    If you would like to book flights on our partner airlines with us, you can only do this on our website.Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • Can I add baggage to an existing Eurowings booking?

    Yes, baggage can be added to a booking up to before web check-in closes before departure. If this is done online through "Book add-ons", on a mobile phone in the "Manage bookings" area, or by telephone, the usual additional charges apply. You will pay more if you register your baggage when you get to the airport counter.

    Adding baggage to a booking online

    1. Log in on the "Book add-ons" page.
    2. You will see an overview of your flights with all of the services you have booked.
    3. Simply add your baggage or excess baggage.
    4. After clicking "Next", just confirm your payment to complete the booking.
    5. We will then send you an updated booking confirmation.
    Note:

    Registered baggage cannot be removed.
    If you have an etix® ticket number rather than a booking number, or if you have booked a Eurowings flight with one of our partner airlines or through a travel agency, baggage regulations may vary. Please contact the appropriate airline or your travel agency for more details.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. They can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How do I book additional services online after I have booked my Eurowings flight?

    1. After you have logged in on the "Book add-ons" page with your surname and booking code, you will see your itinerary with all of the services you have already booked.
    2. Now, simply add the additional services you want.
    3. Confirm your selection by clicking "Next".
    4. If you have selected a service that is subject to a charge, you will need to confirm once more to complete the booking. In such cases you will receive an updated booking confirmation.
    Note:

    Once booked, additional services cannot be cancelled.

    Why can I not manage or view my flight online via Eurowings?

    If you cannot view or manage your flight online, please check the details on your booking confirmation to make sure that these are the same.

    If the information is correct, and you still cannot access your booking, this could be because you did not make the booking directly with Eurowings, but rather via a travel agency, a travel portal or a tour organiser. In this case, please contact the company with which you made the booking directly. Otherwise, our call centre as well as our ground crew at the airport will of course be happy to help you.

    Flights with our partner airlines

    At eurowings.com, you can now also combine our flights with flights from other airlines. On selected routes, we offer you the additional possibility to book direct flights within our partner network.

    If you cannot find your flight booking at eurowings.com, this could be because you booked a Eurowings flight on our website in combination with another airline, or even a direct flight with another airline. Please check your booking confirmation, which was sent to you by email with the subject “Your Lufthansa Group booking”.

    Here you can find useful information about flights booked with other airlines at eurowings.com, as well as service contact information.

    Here you will find similar questions relating to this topic

    Can I add services to my Eurowings booking later?

    Yes, you can edit your booking and add the following extra services up to before web check-in closes before departure, whether you do it online, on your mobile phone, by phone or at one of our airport counters:

    • Regular, excess and special baggage (golfing equipment, bicycles and sports gear such as surfboards, snowboards, bodyboards, diving gear, and sail and hang gliders)
    • Transport of pets
    • Seat reservations
    • Boarding and deplaning assistance for hearing or visually impaired passengers and travelers with restricted mobility
    • Boarding with a wheelchair
    • Assistance for passengers with restricted mobility from check-in to the aircraft, including assistance with steps to aircraft
    • Train connections to airport

    Please be aware that space restrictions prevent us from transporting unlimited amounts of special baggage. Once our space is used up, you will no longer be able to select this service.

    Fare upgrade

    Up to 72 hours before departure, you can still upgrade your fare by phone or at our counters. There will be no processing charge if you do it by phone.

    Note:

    Do you have an etix® ticket number instead of a booking number? Did you book your Eurowings flight through a travel agent or one of our partner airlines? Did you book a flight with a partner airline at eurowings.com? If so, please contact the specific airline or your travel agent.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

     Are you flying on Eurowings long-haul flights from Frankfurt or Munich to Bangkok?

    Unfortunately, you cannot book any services via Eurowings Online Services for the following routes: Outgoing and return flight for Frankfurt am Main (FRA) to Mauritius (MRU) and Windhoek (WDH).

    Please contact the Eurowings call centre.

    Why can I not book services for my flight via Eurowings?

    If you cannot book services for your flight booking at eurowings.com, please check the details on your booking confirmation to make sure that these are the same.

    If the information is correct, and you still cannot access your booking, this could be because you did not make the booking directly with Eurowings, but rather via a travel agency, a travel portal or a tour organiser. In this case, please contact the company with which you made the booking directly. Otherwise, our call centre as well as our ground crew at the airport will of course be happy to help you.

    Flights with our partner airlines

    At eurowings.com, you can now also combine our flights with flights from other airlines. On selected routes, we offer you the additional possibility to book direct flights within our partner network.

    If you cannot book services for your flight booking at eurowings.com, this could be because you booked a Eurowings flight on our website in combination with another airline, or even a direct flight with another airline. Please check your booking confirmation, which was sent to you by email with the subject “Your Lufthansa Group booking”.

    Here you can find useful information about flights booked with other airlines at eurowings.com, as well as service contact information.

    Here you will find similar questions relating to this topic

  • Can I change the name of a passenger when I book an Eurowings award flight?

    You have the option of transferring your booking to another person. Until 2 hours before departure at the latest, you can have the name changed for a charge by phoning our call center and giving us the booking code.

    If you have booked a flight that covers several legs, please note that it is only possible to change passengers up to 2 hours before the scheduled departure time of the first (initial) leg of the flight.

    How do I redeem my Eurowings Boomerang Club miles?

    It's easy to book an available award flight at the BASIC, SMART, BEST or BIZclass fare level fare level – just go online. To do this, click on "Redeem" and log in with your Boomerang Club details. You can then select and book the flight you want using the "Book award flight" function.

    Your award flight must be booked no later than two days before the desired departure date and is subject to availability. You can also transfer your award flight to someone else or add bookings for companions.

    Please note that Boomerang Club miles can only be redeemed for Eurowings award flights.

    Can I change or cancel my Eurowings Boomerang Club award flight booking?

    You can change your award flight to any other available award flight online, on your mobile phone or by calling the Boomerang hotline at +44 (0) 330 365 9986 (€0.20 per call from landlines – €0.60 maximum per call from mobile phones). Like other flights, this is subject to a booking change charge.

    If it is not possible to change to another award flight, both the award flight and the miles used for it will be forfeited.

    Transfer to a third party

    Naturally you also have the option of transferring your award flight to another person at a later date by calling the Boomerang hotline at +44 (0) 330 365 9986 (€0.20 per call from landlines – €0.60 maximum per call from mobile phones).

    For a charge, you can notify us of any name changes, stating the booking number, no later than before web check-in closes before departure.

    If several legs of a flight are booked in one booking, please be aware that it is only possible to switch passengers up to before web check-in closes before the scheduled departure time of the first (originating) leg of the flight.

    How many Boomerang Club miles do I need to book an award flight?

    Fare

    Germany/Europe incl. Northafrica

    one-way

    Germany/Europe incl. Northafrica

    round-trip

    Intercontinental

    one-way

    Intercontinental

    round-trip

    BASIC  9,000 20,000 40,000 80,000
    SMART 15,000 30,000 60,000 120,000
    BEST* - - 80,000 160,000

    BIZclass
    40,000  80,000  100,000  200,000 

    *: The BEST fare is not available on flights within Germany or within Europe. BEST fare premium flights will prospectively be available for international flights from August 2018.

    Can I change my Eurowings award flight booking?

    As a rule, it is possible to change your award flight booking except in the case of Fly Smart tickets and mileage offers. Please note that booking changes are subject to a charge.

  • How far in advance can I book a Eurowings Blind Booking flight?

    Blind Booking flights can be booked up to 45 days days before departure.

    How does Eurowings blind booking work?

    This option calls for some spontaneity, since you won't know right away where you'll be heading. In return, we guarantee you our attractive low prices – even for last-minute bookings!

    How it works:

    1. On the "Blind booking" page, pick your departure airport and the theme for your trip –  for example, "Party" or "Culture". Each category contains various destinations, and you will be assigned one of them at the end of the booking process.
    2. For a small fee you can rule out certain destinations.
    3. Enter your desired travel dates and the number of travelers.
    4. When the booking is complete, you will find out what your destination is so that you can prepare for your trip.

    More information on blind booking

    Note:

    You can also pay for your blind booking flight with a coupon or gift card.

    How do I redeem Eurowings flight coupons?

    Want to redeem a flight coupon? Flight vouchers can be redeemed online or on your mobile phone.

    How it works:

    1. Select the flight you want and then the "Coupon" payment method.
    2. If the amount due is more than the value of the coupon, you can pay the remaining balance with another payment method
    3. If the value of the coupon is more than the amount due, the remaining credit will still be valid and can be redeemed on another booking. However, this only applies to coupons for purchases. We will not make cash payments for the value of the coupon or any remaining credit.

    Validity

    • Coupons can only be redeemed for Eurowings flights, including Blind Booking flights. Bookings can be changed in accordance with the GCCs.
    • Coupons can also be used to pay for additional services that are directly related to the flight either at the time of the initial booking or at a later date.

    Exceptions

    • Vouchers cannot be used to book any package deals (e.g. flight and hotel) or partner offers (e.g. Rail&Fly, hotels, rental cars and insurance).
    • We regret to inform you that it is not possible to redeem vouchers for long-haul flights at this time.

    Promotional vouchers

    Separate conditions apply for promotional coupons presented in contests or as part of marketing campaigns.

    Terms of use for promotional coupons

    How many people can I book flights for with Eurowings Blind Booking?

    Blind Booking flights can be booked for a maximum of 9 passengers.

    What does the Eurowings Blind Booking price include?

    The price shown applies per person per journey and includes all taxes and charges. Further costs are only incurred if you choose to rule out certain destinations or add other services.

  • How do I redeem Eurowings flight coupons?

    Want to redeem a flight coupon? Flight vouchers can be redeemed online or on your mobile phone.

    How it works:

    1. Select the flight you want and then the "Coupon" payment method.
    2. If the amount due is more than the value of the coupon, you can pay the remaining balance with another payment method
    3. If the value of the coupon is more than the amount due, the remaining credit will still be valid and can be redeemed on another booking. However, this only applies to coupons for purchases. We will not make cash payments for the value of the coupon or any remaining credit.

    Validity

    • Coupons can only be redeemed for Eurowings flights, including Blind Booking flights. Bookings can be changed in accordance with the GCCs.
    • Coupons can also be used to pay for additional services that are directly related to the flight either at the time of the initial booking or at a later date.

    Exceptions

    • Vouchers cannot be used to book any package deals (e.g. flight and hotel) or partner offers (e.g. Rail&Fly, hotels, rental cars and insurance).
    • We regret to inform you that it is not possible to redeem vouchers for long-haul flights at this time.

    Promotional vouchers

    Separate conditions apply for promotional coupons presented in contests or as part of marketing campaigns.

    Terms of use for promotional coupons

    What are the rules for Eurowings flight coupons and gift cards?

    • Eurowings accepts no liability for loss of coupons, gift cards or coupon codes and will not issue replacements.
    • Coupons and gift cards may only be used for private purposes. Other uses, such as internet sales for commercial purposes in your own name or through third parties, are not permitted without prior authorization from Eurowings.
    • Please note: we regret to inform you that it is not possible to redeem vouchers for long-haul flights at this time.

    More information can be found in the Terms of Use.

    Click here to view the GCC, which apply to the purchase and redemption of coupons.

    Promotional coupons/gift cards

    Separate Terms of use apply to promotional coupons or gift cards presented in contests or as part of marketing campaigns.

    How can I buy Eurowings flight coupons or gift cards?

    You can only buy flight coupons and gift cards online on our "Flight coupons" page. Here's how it works:

    1. Select a design for your coupon/gift card and enter your preferred value.
    2. You can also choose to write a personal message for the recipient.
    3. After entering your contact details, you will proceed to payment. Please note that flight coupons and gift cards cannot be paid by direct debit.
    4. Your coupon/gift card will then be emailed either to you or to the recipient.
    Note:

    Flight coupons and gift cards can only be purchased in euros, but they can also be redeemed for flights that were paid for in a different currency.

    What payment options are available at Eurowings?

    Service is very important to us, so we offer a wide range of payment options. We ask for your understanding in the event that not all payment options are available to you.

    Direct debit

    You can pay with direct debit up to 5 days before departure, as long as the following requirements are met:

    • You hold a current account.
    • Sufficient funds are available in your account.

    Any charges incurred by canceled payments or insufficient funds will be added to the ticket price. In the event of a chargeback, please do not make any payments. We will contact you as soon as possible to discuss the next step.

    Note:

    Direct debit arrangements may vary for flights booked with our partner airlines at eurowings.com

    Credit cards

    You can also pay with your credit card as long as you are entitled to use it to pay by phone or online. For more information about this, please contact your bank.

    We accept the following credit cards:

    • MasterCard
    • Debit MasterCard
    • American Express
    • VISA Card
    • VISA Electron
    • VISA Debit Card
    • AirPlus
    • Diners Club

    Unfortunately, we are currently unable to accept Eurocheque cards.

    PayPal

    You can either authorize PayPal to transfer the payment amount to us or you can authorize us to withdraw the relevant amount from your PayPal account.

    Paying with an invoice (RatePAY)

    You can also pay for your flight and any additional services ordered with a RatePAY invoice if:

    • You book online and the amount payable is at least €20 but no more than €2,000
    • The flight price is given in euros
    • Your billing and contact address is your personal address and is within the Federal Republic of Germany or Austria
    • You have a good credit rating

    Detailed information can be found in the RatePAY data protection declaration.

    If you meet these criteria and we have accepted your request to pay by RatePAY invoice, the invoice amount will be due on the tenth business day after booking or no later than the last business day before departure. Payment must arrive in the receiving account by this date. Please only transfer the payment to the bank account specified on the invoice.

    If you are unable to use this payment method, we can offer you an alternative payment option.

    Note:

    This payment method can only be used to pay for flight bookings.

    Cash payments

    You may only pay in cash if you book your ticket at one of our airport counters.

    Coupons

    Paying for a booking with a coupon is quick and simple:

    1. In the "Payment" step of the online booking process, select the option to pay with a voucher.
    2. Enter your voucher code and then check the code entered and the travel services in your basket.
    3. Click on "Confirm booking" to complete your booking.

    If the price of the flight exceeds the value of your coupon, you may pay the remaining amount either with another coupon or another payment method.

    Validity

    Coupons can only be used to book Eurowings flight services, not partner offers (e.g. Rail&Fly, rental cars or hotels).

    Please note that conditions of use vary for purchased and promotional vouchers.

    Note:

    Coupons cannot be used to book flights with our partner airlines at eurowings.com. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How long are Eurowings flight coupons good for?

    You can redeem our Eurowings flight coupons anytime before the end of the third year after purchase. Coupons may not be extended or exchanged for cash.

    Please note that coupons may not be used until we have received payment, or no less than 24 hours after purchase. If payment is made by direct debit, the coupon may not be used until 5 days have passed since payment.

    Promotional coupons

    Separate terms of use apply for promotional coupons awarded as prizes in contests or as part of marketing campaigns:

    Terms of use for promotional coupons

  • How many people must travel together to qualify as a group for Eurowings?

    If more than 9 people are travelling together, they qualify as a group for Eurowings.

    How do I make a Eurowings group booking?

    1. If you would like to book a Eurowings flight for more than 9 people, please complete our group request form first.
    2. After you have submitted the form, we will email you a personalized, non-binding quotation.
    3. If you accept the quotation, please email us a request to issue a binding contract of air carriage based on the quotation.
    4. We will email you a booking confirmation within two working days.

    Click here to proceed to group booking.

    Providing the names of group members

    The names of the group members must be provided to us no later than 4 working days before the scheduled outbound departure date, excluding the date of travel. If names are provided later or are changed, additional charges will apply.

    Cancellation for more than 12 passengers

    You may cancel the booking for 10% of the group members (rounded down to the nearest individual) up to a month before departure and you will receive a full reimbursement for the payment, provided that the original group contained 12 or more passengers.

    The full terms are available in our General Conditions of Carriage.

    Our employees are available to answer any questions you may have about group bookings. Contact us daily between 9.00 a.m. and 12.00 p.m. and between 1.00 p.m. and 5.00 p.m. (CET).

    You can reach the group department by phone at 01806 122 345 (€0.20 per call from landlines – max. €0.60 per call from mobile phones) or by email at gruppen@eurowings.com.

    Note:

    If you would like to make a group booking with one of our partner airlines, please contact the specific airline. The corresponding terms of this airline apply. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What are the General Conditions for Group Bookings at Eurowings?

    1. Validity
      The Eurowings General Conditions for Group Bookings apply to each carriage of passengers and baggage advertised and booked through Eurowings GmbH (hereinafter "Eurowings") for groups of more than 9 people ("Group Booking").
    2. Contract of Carriage/Booking
      The Contract of Carriage enters into effect when the contact person returns the booking quotation (offer) and Eurowings issues the booking confirmation (acceptance).
      Unless the booking is for a family, the contact person acts as the group representative. In this case, the contact person enters into the Contract of Carriage in his or her own name on behalf of the individual group members.
    3. Processing by contact person
      The entire booking process, including payment, shall be handled by the contact person named in the quotation. Essential information, such as the Eurowings General Conditions of Carriage (GCC), flight schedules, flight changes, etc. is to be provided to the group members by the contact person in good time and in full. Information given to the contact person will be assumed to have been passed on to the remaining group members.
    4. List of names
      A complete list of names of all group members must be provided to Eurowings at the latest 4 working days before departure.
    5. Booking changes/cancellation
      Bookings (flight times or dates) may be changed before departure and will incur an additional charge (per person and per leg of the trip) plus the difference in the new flight price, if applicable. After the scheduled departure time, no changes may be made. For groups of 12 travelers or more, 10% of the group (rounded down to the nearest individual) may cancel up to a month before departure and will receive a full reimbursement. Additional passengers (1–9 people) may only be added separately online or through the call center at the current Eurowings flight price (subject to availability).
    6. Refusal of carriage for a group member
      If a group member is refused carriage for good cause, the remaining group members do not have the right to cancel the booking. The obligation to pay the Group Booking price remains.
      In addition, the General Conditions of Carriage (GCC) apply, insofar as no clause to the contrary exists in the General Conditions for Group Bookings.
    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How many people can I book flights for with Eurowings Blind Booking?

    Blind Booking flights can be booked for a maximum of 9 passengers.

    What is the maximum number of people for whom I can book online at Eurowings?

    Under "Booking" you can book a flight for up to 9 people. You must provide the first and last name of each person.

    If you would like to book flights for more than 9  people, you will find more information here.

  • What does "Payment status: declined/pending" mean on the "My bookings" and "Booking changes" pages at Eurowings?

    The status display under "My flight" in the "View booking" area allows you to track the status of your payment and see when your payment has gone through.

    Declined

    "Declined" status is displayed if the payment could not be completed for some reason or if your direct debit has been returned.

    Please note that if payment is unsuccessful, reservations may be canceled without warning in accordance with the Conditions of Carriage (item 4.5).

    Pending

    "Pending" status means that authorization is still in progress, but your seat is reserved. If payment is unsuccessful, the status will change to "Declined".

    Confirmed

    If "Confirmed" status is displayed, both your payment and reservation are complete and your flight booking has been confirmed.

    If you have any questions about your payment status, our competent employees at our call center will be happy to advise you.

    You can check the status of your payment here.

    What payment options are available at Eurowings?

    Service is very important to us, so we offer a wide range of payment options. We ask for your understanding in the event that not all payment options are available to you.

    Direct debit

    You can pay with direct debit up to 5 days before departure, as long as the following requirements are met:

    • You hold a current account.
    • Sufficient funds are available in your account.

    Any charges incurred by canceled payments or insufficient funds will be added to the ticket price. In the event of a chargeback, please do not make any payments. We will contact you as soon as possible to discuss the next step.

    Note:

    Direct debit arrangements may vary for flights booked with our partner airlines at eurowings.com

    Credit cards

    You can also pay with your credit card as long as you are entitled to use it to pay by phone or online. For more information about this, please contact your bank.

    We accept the following credit cards:

    • MasterCard
    • Debit MasterCard
    • American Express
    • VISA Card
    • VISA Electron
    • VISA Debit Card
    • AirPlus
    • Diners Club

    Unfortunately, we are currently unable to accept Eurocheque cards.

    PayPal

    You can either authorize PayPal to transfer the payment amount to us or you can authorize us to withdraw the relevant amount from your PayPal account.

    Paying with an invoice (RatePAY)

    You can also pay for your flight and any additional services ordered with a RatePAY invoice if:

    • You book online and the amount payable is at least €20 but no more than €2,000
    • The flight price is given in euros
    • Your billing and contact address is your personal address and is within the Federal Republic of Germany or Austria
    • You have a good credit rating

    Detailed information can be found in the RatePAY data protection declaration.

    If you meet these criteria and we have accepted your request to pay by RatePAY invoice, the invoice amount will be due on the tenth business day after booking or no later than the last business day before departure. Payment must arrive in the receiving account by this date. Please only transfer the payment to the bank account specified on the invoice.

    If you are unable to use this payment method, we can offer you an alternative payment option.

    Note:

    This payment method can only be used to pay for flight bookings.

    Cash payments

    You may only pay in cash if you book your ticket at one of our airport counters.

    Coupons

    Paying for a booking with a coupon is quick and simple:

    1. In the "Payment" step of the online booking process, select the option to pay with a voucher.
    2. Enter your voucher code and then check the code entered and the travel services in your basket.
    3. Click on "Confirm booking" to complete your booking.

    If the price of the flight exceeds the value of your coupon, you may pay the remaining amount either with another coupon or another payment method.

    Validity

    Coupons can only be used to book Eurowings flight services, not partner offers (e.g. Rail&Fly, rental cars or hotels).

    Please note that conditions of use vary for purchased and promotional vouchers.

    Note:

    Coupons cannot be used to book flights with our partner airlines at eurowings.com. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Do payment surcharges apply at Eurowings?

    No payment surcharges apply when you book a flight. 

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    When will my payment be debited from my account at Eurowings?

    Payment for your trip is due as soon as your booking is confirmed. Debiting can take up to a few days depending on your bank, so you must ensure there are sufficient funds in your account until the payment has been debited.

  • How will I be billed at Eurowings?

    You will receive your Eurowings statement by email. This is your electronic ticket. Both Article 34 of the German VAT Implementation Order (UStDV) and a circular from the German Ministry of Finance (BMF) on January 29, 2004, Ref. IV B 7 – S 7280 – 19/04 recognize transport tickets as invoices (without an electronic signature) entitling the purchaser to a deduction for input tax.

    Lost your booking confirmation?

    No problem. Just phone our call center and we will be happy to send you a new booking confirmation.

    Note:

    If you have an etix® ticket number or if you have booked a flight with one of our partner airlines at eurowings.com or a Eurowings flight at one of our partner airline websites or through a travel agency, please contact the relevant airline or your travel agency to request a statement.

    Does my Eurowings booking confirmation/invoice entitle me to input tax deduction?

    Eurowings invoices are electronic plane tickets. Article 34 of the German Turnover Tax Implementing Regulation (UStDV) recognises transport tickets as invoices and the statement of the German Ministry of Finance (BMF) of 29 January 2004, Ref. IV B 7 – S 7280 – 19/04, recognises transport tickets as invoices (without electronic signature) entitling the purchaser to input tax deduction.

    Note:

    For questions relating to invoices issued by our partner airlines, please contact the relevant airline. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can billing addresses or bank details be changed after booking at Eurowings?

    No, after a booking has been completed it is no longer possible to change your details.

    Why doesn't my Eurowings bill show German sales tax?

    Only Eurowings flights within Germany are subject to VAT. Charges for international flights therefore do not include this sales tax.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. They can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • What are the rules for Eurowings flight coupons and gift cards?

    • Eurowings accepts no liability for loss of coupons, gift cards or coupon codes and will not issue replacements.
    • Coupons and gift cards may only be used for private purposes. Other uses, such as internet sales for commercial purposes in your own name or through third parties, are not permitted without prior authorization from Eurowings.
    • Please note: we regret to inform you that it is not possible to redeem vouchers for long-haul flights at this time.

    More information can be found in the Terms of Use.

    Click here to view the GCC, which apply to the purchase and redemption of coupons.

    Promotional coupons/gift cards

    Separate Terms of use apply to promotional coupons or gift cards presented in contests or as part of marketing campaigns.

    How do I make a Eurowings group booking?

    1. If you would like to book a Eurowings flight for more than 9 people, please complete our group request form first.
    2. After you have submitted the form, we will email you a personalized, non-binding quotation.
    3. If you accept the quotation, please email us a request to issue a binding contract of air carriage based on the quotation.
    4. We will email you a booking confirmation within two working days.

    Click here to proceed to group booking.

    Providing the names of group members

    The names of the group members must be provided to us no later than 4 working days before the scheduled outbound departure date, excluding the date of travel. If names are provided later or are changed, additional charges will apply.

    Cancellation for more than 12 passengers

    You may cancel the booking for 10% of the group members (rounded down to the nearest individual) up to a month before departure and you will receive a full reimbursement for the payment, provided that the original group contained 12 or more passengers.

    The full terms are available in our General Conditions of Carriage.

    Our employees are available to answer any questions you may have about group bookings. Contact us daily between 9.00 a.m. and 12.00 p.m. and between 1.00 p.m. and 5.00 p.m. (CET).

    You can reach the group department by phone at 01806 122 345 (€0.20 per call from landlines – max. €0.60 per call from mobile phones) or by email at gruppen@eurowings.com.

    Note:

    If you would like to make a group booking with one of our partner airlines, please contact the specific airline. The corresponding terms of this airline apply. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What are the General Conditions for Group Bookings at Eurowings?

    1. Validity
      The Eurowings General Conditions for Group Bookings apply to each carriage of passengers and baggage advertised and booked through Eurowings GmbH (hereinafter "Eurowings") for groups of more than 9 people ("Group Booking").
    2. Contract of Carriage/Booking
      The Contract of Carriage enters into effect when the contact person returns the booking quotation (offer) and Eurowings issues the booking confirmation (acceptance).
      Unless the booking is for a family, the contact person acts as the group representative. In this case, the contact person enters into the Contract of Carriage in his or her own name on behalf of the individual group members.
    3. Processing by contact person
      The entire booking process, including payment, shall be handled by the contact person named in the quotation. Essential information, such as the Eurowings General Conditions of Carriage (GCC), flight schedules, flight changes, etc. is to be provided to the group members by the contact person in good time and in full. Information given to the contact person will be assumed to have been passed on to the remaining group members.
    4. List of names
      A complete list of names of all group members must be provided to Eurowings at the latest 4 working days before departure.
    5. Booking changes/cancellation
      Bookings (flight times or dates) may be changed before departure and will incur an additional charge (per person and per leg of the trip) plus the difference in the new flight price, if applicable. After the scheduled departure time, no changes may be made. For groups of 12 travelers or more, 10% of the group (rounded down to the nearest individual) may cancel up to a month before departure and will receive a full reimbursement. Additional passengers (1–9 people) may only be added separately online or through the call center at the current Eurowings flight price (subject to availability).
    6. Refusal of carriage for a group member
      If a group member is refused carriage for good cause, the remaining group members do not have the right to cancel the booking. The obligation to pay the Group Booking price remains.
      In addition, the General Conditions of Carriage (GCC) apply, insofar as no clause to the contrary exists in the General Conditions for Group Bookings.
    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What may I pack in my luggage and what is prohibited at Eurowings?

    For security reasons, your luggage must comply with certain regulations and restrictions. There are also measures and guidelines which must be observed.

    More information can be found in the GCC (General Conditions of Carriage).

    Information on hazardous materials (e.g. electronic devices with lithium batteries, e-cigarettes) and their transport can be found here. If your device/item is not listed, please send us your query by email to service@eurowings.com.

    Information on lithium-ion batteries for wheelchairs and other mobility aids can be found here under the section ‘Passengers with wheelchairs’.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What will happen to my personal information at Eurowings?

    Protecting your privacy and personal information is one of our top priorities. Our technical and organisational security measures therefore comply with all provisions of the Federal Data Protection Act (BDSG) as well as additional regulations for protecting data on the internet. Furthermore, these measures are continually improved in line with technical developments.

    Further information on data protection. 

  • With the Eurowings Save Your Price option, do I have to pay the whole flight price straight away?

    No, when you use Save Your Price, you are only charged for the price-saving option. The saved flight price is only charged when the option is converted into a flight booking.

    What is Save Your Price at Eurowings?

    Save Your Price is a feature that allows you to save a selected flight price for 72 hours.

    Can Eurowings Save Your Price be extended for another 72 hours after the first 72 hours have passed?

    No, the booking automatically expires after 72 hours. To save the price for another 72-hour period, you need to start the Save Your Price process over again. The website will quote the price that is valid when you use the Save Your Price option again.

    Can Eurowings Save Your Price also be used with third-party suppliers such as online travel portals?

    No, this service is available exclusively on eurowings.com.

    Can I make changes to a saved flight during the Eurowings Save Your Price period?

    During the Save Your Price period, it is not possible to change:

    • the number of passengers
    • the journey booked
    • the date or time
    • the type of passengers (child, adult etc.).

    Changes can only be made after the option has expired in accordance with the usual conditions.

Frequently asked questions relating to the topic: Booking and booking changes

  • Can I transport a musical instrument in the Eurowings cabin as a carry-on?

    Yes, musical instruments can be carried as hand luggage if their size does not exceed 55 x 40 x 23 cm. The following musical instruments can be taken on board as hand luggage, even if they are slightly over the maximum size: clarinets, flutes, French horns, oboes, violins, trumpets.

    Larger musical instruments (such as guitars) may only be transported in the cabin if they are in a soft case on an extra seat.

    The charges applicable for traveling with musical instruments can be found in this table.

    A musical instrument carried on board counts as one piece of hand luggage. You may only take one other piece of hand luggage with a maximum size of 40 x 30 x 10 cm on board.

    Exception:

    Double basses must be transported in a hard case and checked as baggage. Due to their size, they may not be carried in the cabin.

    Extra seat

    If you book an extra seat by phone before midnight on the same day as you book your flight, the extra seat will cost the same as your own seat and there will be no extra charge. If an extra seat is added later, it will be charged at the current flight price as shown on the Internet.

    Note:

    Eurowings accepts no liability for musical instruments carried in the cabin.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can my child travel alone at Eurowings?

    Children age 12 or older may fly alone. Children under 12 may only fly accompanied by a responsible adult. Children between the ages of 5 and 11 may also travel accompanied by a sibling age 16 or older. The child's companion must be able to assist the child at all times in the event of an unexpected occurrence. If the responsible adult does not have parental authority, we must be provided with written permission from an adult with parental authority.

    Please note that special entry and exit conditions apply in some countries.

    Unaccompanied minor service

    On direct domestic flights and direct flights from Germany to Zurich or Vienna Eurowings offers an unaccompanied minor service (UM service) for children ages 5 up to and including 11. Our friendly staff will not only ensure the well-being of your child during the flight, but will also make sure that your child arrives safely in the destination airport.

    The UM service and the corresponding flight can be booked through the call center or at a Eurowings airport counter, but unfortunately not online or by mobile phone. If your booking has an etix® ticket number, you can only book the UM service at the airport.

    Charges

    A fee will be charged per leg of travel and per child. This must be paid with the booking payment.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can I add baggage to an existing Eurowings booking?

    Yes, baggage can be added to a booking up to before web check-in closes before departure. If this is done online through "Book add-ons", on a mobile phone in the "Manage bookings" area, or by telephone, the usual additional charges apply. You will pay more if you register your baggage when you get to the airport counter.

    Adding baggage to a booking online

    1. Log in on the "Book add-ons" page.
    2. You will see an overview of your flights with all of the services you have booked.
    3. Simply add your baggage or excess baggage.
    4. After clicking "Next", just confirm your payment to complete the booking.
    5. We will then send you an updated booking confirmation.
    Note:

    Registered baggage cannot be removed.
    If you have an etix® ticket number rather than a booking number, or if you have booked a Eurowings flight with one of our partner airlines or through a travel agency, baggage regulations may vary. Please contact the appropriate airline or your travel agency for more details.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. They can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How will I be billed at Eurowings?

    You will receive your Eurowings statement by email. This is your electronic ticket. Both Article 34 of the German VAT Implementation Order (UStDV) and a circular from the German Ministry of Finance (BMF) on January 29, 2004, Ref. IV B 7 – S 7280 – 19/04 recognize transport tickets as invoices (without an electronic signature) entitling the purchaser to a deduction for input tax.

    Lost your booking confirmation?

    No problem. Just phone our call center and we will be happy to send you a new booking confirmation.

    Note:

    If you have an etix® ticket number or if you have booked a flight with one of our partner airlines at eurowings.com or a Eurowings flight at one of our partner airline websites or through a travel agency, please contact the relevant airline or your travel agency to request a statement.

    How do I confirm that I was unable to travel on a Eurowings flight for insurance purposes?

    If you want to file an insurance claim and need confirmation that you were unable to travel, you can request this confirmation by filling out the form below.

    Note:

    For organizational reasons, insurance confirmations may only be requested after all travel dates have passed. If you need confirmation of missed travel for one of our partner airline flights, please contact the airline in question. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • What is the Eurowings Flex option?

    If you have opted for a SMART, BEST or BIZclass fare, you can add the Flex option during the booking process. It can be chosen separately for outgoing and return flights.

    Changing bookings

    Flights with the Flex option can be changed to another travel date at no extra cost up to before web check-in closes before departure – provided the same passenger boards the same flight on the same route within our published flight schedule.

    Cancellations

    Can't make your flight? The Flex option lets you cancel your flight at no extra cost up to 40 minutes before departure – online, on your mobile phone, by telephone or in person at the airport counter.

    Even after the flight departs, it is still possible to change or cancel it with the Flex option. However, this must be done by telephone or in person at the airport counter on the same day as the originally scheduled travel date. If the flight is changed or cancelled after it has already departed, we must unfortunately charge a flat fee.

    Other Germanwings bookings cannot be cancelled due to their low fares.

    Are food and drinks available on Eurowings flights?

    Yes, various food and drink options can be purchased at low prices on Eurowings flights. Fresh sandwiches, tasty snacks, hot and cold drinks – the choice is yours!

    BEST fare

    The BEST fare allows you to enjoy our BEST-Meals (one warm and one cold) including fresh products and specials. You can choose a drink during our on-board service.

    BIZclass fare

    If you have booked a flight an a Short and medium-haul route with a BIZclass fare, enjoy our special meal and service at your place. Your favourite snack & drink come at no extra charge. On long haul flights you can make your choice from the menu between two starters and a vegetarian, fish or meat main course. A dessert or cheese plate round off your moment of culinary pleasure on board.

    We are unfortunately unable to accommodate any special dietary requirements (such as gluten-free or lactose-free options) on board our flights.

    You can find out more about our in-flight services here.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How do I redeem my Eurowings Boomerang Club miles?

    It's easy to book an available award flight at the BASIC, SMART, BEST or BIZclass fare level fare level – just go online. To do this, click on "Redeem" and log in with your Boomerang Club details. You can then select and book the flight you want using the "Book award flight" function.

    Your award flight must be booked no later than two days before the desired departure date and is subject to availability. You can also transfer your award flight to someone else or add bookings for companions.

    Please note that Boomerang Club miles can only be redeemed for Eurowings award flights.

    What advantages does the Eurowings SMART fare offer?

    Tailored to your specific needs – our SMART fare includes certain additional services and lets you add others in yourself.

    SMART fare is our standard fare and includes all the BASIC fare flight services, and also one item of luggage, one item of hand luggage guaranteed in the cabin, airport check-in as well as priority boarding.*


    * not available at all airports

    Can I reserve a seat when I book my Eurowings flight?

    Yes, for a fee you can reserve a seat when you book your flight with Eurowings.

    You can also reserve a seat later – up to before web check-in closes before departure.

    SMART fare

    The SMART fare includes free reservation of your preferred seat. A seat with more legroom can also be booked for €4 - 6 (depending on the route).

    BEST fare

    The BEST fare lets you reserve a seat in the designated BEST section free of charge on Eurowings long-haul routes.

    BIZclass fare

    Seat reservation is available free of charge in rows 1–3 for the entire Airbus fleet in the BIZclass fare. It also includes a free adjacent seat for more space. Passengers can also experience the enjoyment of exclusive premium section seating with a nearly two-meter-long horizontal bed on long-haul routes.

    Please note that seats in rows with emergency exits are subject to special regulations.

    Important:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. The seat reservation option (with extra legroom) applies exclusively to selected flights and depends on the route and availability. This offer may not be available on some of the following aircraft: A319, A320, B737, B738, Q400, E190.

    For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • Can I transport a musical instrument in the Eurowings cabin as a carry-on?

    Yes, musical instruments can be carried as hand luggage if their size does not exceed 55 x 40 x 23 cm. The following musical instruments can be taken on board as hand luggage, even if they are slightly over the maximum size: clarinets, flutes, French horns, oboes, violins, trumpets.

    Larger musical instruments (such as guitars) may only be transported in the cabin if they are in a soft case on an extra seat.

    The charges applicable for traveling with musical instruments can be found in this table.

    A musical instrument carried on board counts as one piece of hand luggage. You may only take one other piece of hand luggage with a maximum size of 40 x 30 x 10 cm on board.

    Exception:

    Double basses must be transported in a hard case and checked as baggage. Due to their size, they may not be carried in the cabin.

    Extra seat

    If you book an extra seat by phone before midnight on the same day as you book your flight, the extra seat will cost the same as your own seat and there will be no extra charge. If an extra seat is added later, it will be charged at the current flight price as shown on the Internet.

    Note:

    Eurowings accepts no liability for musical instruments carried in the cabin.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What options do I have if I am unable to take my Eurowings flight?

    If you are unable to take your flight, you have three options:

    1. Change your booking to another date

    Flight bookings can be changed to another available date up to before web check-in closes before departure, provided that the flight will be taken by the same person on the same route and is on our published flight schedule. You can change your booking online, with our mobile services or by phoning our call center. If you have added the Flex option to your SMART fare, BEST fare or BIZclass fare fare booking, you can change your flight free of charge up to before web check-in closes before departure. For other bookings, a fixed charge per passenger and per leg of your trip will apply. The amount can be found in our table of charges (Article 17 "BKG" and "NC1"). The flight price is determined by the fare that applies to the route at the time you change the booking. If the new flight is more expensive, you must pay the difference in price as well as the booking change fee. However, refunds will not be issued if the new flight is lower in price.

    Changing your booking online
    1. Log in to "My flight" with your username and password.
    2. In the overview of your booked flights, select the flight you want to change.
    3. Enter the new flight date.

    Changes to flights made online must be made within the same fare. If you want to change your fare, you can do so by phone or at the airport counter up to 72 hours before departure.

    Charges

    Booking changes will incur a fixed charge and, if appropriate, the fare difference. We will also charge an administration fee for changes made by phone or in person. This does not apply to flights booked with the Flex option.

    2. Name change

    You can transfer your flight to another person by phone for a charge, but only up to before web check-in closes before departure (or in the case of bookings for multiple legs, up to before web check-in closes before the first flight departs). Please have your booking number ready when you call.

    Charges

    If the current flight price is higher than the flight you originally booked, you will be required to pay the difference.

    Note:

    If your booking has an etix® ticket number, it is not possible to change a name for a Eurowings flight.

    3. Cancellation

    If you have added the Flex option to your SMART fare, BEST fare  or BIZclass fare fare booking, you may cancel your flight up to 40 minutes before departure free of charge. Unfortunately, no other bookings can be canceled because of their low prices. However, the flight dates can be changed online in the "My flight" area. Alternatively, you can call us to have the flights transferred to another person; a charge will apply.

    There are four ways to cancel a flight booked with the SMART, BEST or BIZclass fare with the Flex option:

    With the Flex option, bookings may also be canceled after the original travel date has passed. This option is free of charge, but flights must be canceled on the same day as the original scheduled departure date by phone or in person at our airport counters. If a booking is changed or canceled after the original departure date, a fixed charge will apply.

     Note:

    If you have an etix® ticket number rather than a booking number, or if you have booked a flight operated by one of our partner airlines at eurowings.com or through a travel agency, please contact the specific airline or your travel agency.

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

     Are you flying on Eurowings long-haul flights from Frankfurt or Munich to Bangkok?

    Unfortunately you cannot make any adjustments to your flight via Eurowings Online Services for the following routes: Outgoing and return flight for Frankfurt am Main (FRA) to Mauritius (MRU) and Windhoek (WDH). Please contact the ${CMS.Airline EW} call centre.

    Can my Eurowings booking be transferred to someone else?

    Yes, name changes are possible on all Eurowings flights and can be reported, with the booking code, to our call center up to before web check-in closes before the flight.

    Charges

    Name changes are subject only to a processing fee. However, if the current price of the flight is higher than the price you originally paid, you will be charged the difference as well.

    Note:

    If your booking is based on an etix® ticket number, we regret that no name change will be possible.

    What is important to know about baggage on a Eurowings one-stop flight?

    After you have checked your baggage during check-in at the departure airport, it is automatically checked through to your destination, allowing you to transfer conveniently without it.

    Attention:

    For customs reasons, it is unfortunately not possible to check luggage through on flights from non-Schengen1 and/or non-EU departure airports such as Istanbul or Izmir with a transfer in Berlin. For this reason, we ask you to collect your baggage after you arrive in Berlin and proceed with it to the Eurowings transfer counter in the main hall. There you will get your boarding pass for your connecting flight. The transfer counter is marked with signs and is located right next to the regular check-in counter – just 100 meters from the baggage claim hall.

    Charges

    The baggage surcharge and any surcharge for excess baggage are only due once and cover the entire route, from the departure location through the transfer location to the destination airport.

    Click here to find out where to get your boarding pass for your connecting flight.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. They can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Footnote list

    3 For a list of the Schengen states, visit the website of the German Federal Foreign Office.

    How do I book a Eurowings flight?

    We offer a variety of booking options tailored to your individual needs. Choose from the following:

    Book online

    Book your flight quickly and conveniently from work, home or when you're on the go.

    1. Under "Booking", choose the "Book flights" menu option and select your departure and arrival airports, your preferred flight dates and the number of passengers.
    2. After you have confirmed your entries by clicking on the "Search for flight" button, you will see all available flights that match your search criteria, including their prices and fare conditions.
    3. Follow the instructions step by step until you have completed the booking process.
    4. At the end of the booking process you will receive a booking confirmation number or etix® ticket number. You will need this number for check-in and to continue managing your flight.
    Note:

    You can pay for online bookings with a credit card, PayPal, a coupon, on account or by direct debit. Direct-debit payments are possible up to  5 days before departure.

    Book on your mobile phone

    Booking doesn't get any more flexible than this. Book your flight using the browser on your data-enabled mobile phone. If you have a smartphone, it's even easier: Download the Eurowings app for iPhone or Android.

    Find out more about booking flights on your mobile phone


    Note:

    You can pay for mobile bookings with a credit card, PayPal, a flight coupon, on account or by direct debit.

    Book by phone

    We will be happy to help you personally with your booking for a processing fee and will answer any questions you may have, for example about excess luggage or traveling with children.

    How to reach us:

    +49 (0)221 599 882 02 ((the local rates of your phone service provider apply.))

    Book at the counter

    Of course, you can also book your flight in person right at the Eurowings counter of the departure location in question for a flat advisory fee.

    Note:

    If you would like to book flights on our partner airlines with us, you can only do this on our website.Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • Can I add baggage to an existing Eurowings booking?

    Yes, baggage can be added to a booking up to before web check-in closes before departure. If this is done online through "Book add-ons", on a mobile phone in the "Manage bookings" area, or by telephone, the usual additional charges apply. You will pay more if you register your baggage when you get to the airport counter.

    Adding baggage to a booking online

    1. Log in on the "Book add-ons" page.
    2. You will see an overview of your flights with all of the services you have booked.
    3. Simply add your baggage or excess baggage.
    4. After clicking "Next", just confirm your payment to complete the booking.
    5. We will then send you an updated booking confirmation.
    Note:

    Registered baggage cannot be removed.
    If you have an etix® ticket number rather than a booking number, or if you have booked a Eurowings flight with one of our partner airlines or through a travel agency, baggage regulations may vary. Please contact the appropriate airline or your travel agency for more details.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. They can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How do I book additional services online after I have booked my Eurowings flight?

    1. After you have logged in on the "Book add-ons" page with your surname and booking code, you will see your itinerary with all of the services you have already booked.
    2. Now, simply add the additional services you want.
    3. Confirm your selection by clicking "Next".
    4. If you have selected a service that is subject to a charge, you will need to confirm once more to complete the booking. In such cases you will receive an updated booking confirmation.
    Note:

    Once booked, additional services cannot be cancelled.

    Why can I not manage or view my flight online via Eurowings?

    If you cannot view or manage your flight online, please check the details on your booking confirmation to make sure that these are the same.

    If the information is correct, and you still cannot access your booking, this could be because you did not make the booking directly with Eurowings, but rather via a travel agency, a travel portal or a tour organiser. In this case, please contact the company with which you made the booking directly. Otherwise, our call centre as well as our ground crew at the airport will of course be happy to help you.

    Flights with our partner airlines

    At eurowings.com, you can now also combine our flights with flights from other airlines. On selected routes, we offer you the additional possibility to book direct flights within our partner network.

    If you cannot find your flight booking at eurowings.com, this could be because you booked a Eurowings flight on our website in combination with another airline, or even a direct flight with another airline. Please check your booking confirmation, which was sent to you by email with the subject “Your Lufthansa Group booking”.

    Here you can find useful information about flights booked with other airlines at eurowings.com, as well as service contact information.

    Here you will find similar questions relating to this topic

    Can I add services to my Eurowings booking later?

    Yes, you can edit your booking and add the following extra services up to before web check-in closes before departure, whether you do it online, on your mobile phone, by phone or at one of our airport counters:

    • Regular, excess and special baggage (golfing equipment, bicycles and sports gear such as surfboards, snowboards, bodyboards, diving gear, and sail and hang gliders)
    • Transport of pets
    • Seat reservations
    • Boarding and deplaning assistance for hearing or visually impaired passengers and travelers with restricted mobility
    • Boarding with a wheelchair
    • Assistance for passengers with restricted mobility from check-in to the aircraft, including assistance with steps to aircraft
    • Train connections to airport

    Please be aware that space restrictions prevent us from transporting unlimited amounts of special baggage. Once our space is used up, you will no longer be able to select this service.

    Fare upgrade

    Up to 72 hours before departure, you can still upgrade your fare by phone or at our counters. There will be no processing charge if you do it by phone.

    Note:

    Do you have an etix® ticket number instead of a booking number? Did you book your Eurowings flight through a travel agent or one of our partner airlines? Did you book a flight with a partner airline at eurowings.com? If so, please contact the specific airline or your travel agent.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

     Are you flying on Eurowings long-haul flights from Frankfurt or Munich to Bangkok?

    Unfortunately, you cannot book any services via Eurowings Online Services for the following routes: Outgoing and return flight for Frankfurt am Main (FRA) to Mauritius (MRU) and Windhoek (WDH).

    Please contact the Eurowings call centre.

    Why can I not book services for my flight via Eurowings?

    If you cannot book services for your flight booking at eurowings.com, please check the details on your booking confirmation to make sure that these are the same.

    If the information is correct, and you still cannot access your booking, this could be because you did not make the booking directly with Eurowings, but rather via a travel agency, a travel portal or a tour organiser. In this case, please contact the company with which you made the booking directly. Otherwise, our call centre as well as our ground crew at the airport will of course be happy to help you.

    Flights with our partner airlines

    At eurowings.com, you can now also combine our flights with flights from other airlines. On selected routes, we offer you the additional possibility to book direct flights within our partner network.

    If you cannot book services for your flight booking at eurowings.com, this could be because you booked a Eurowings flight on our website in combination with another airline, or even a direct flight with another airline. Please check your booking confirmation, which was sent to you by email with the subject “Your Lufthansa Group booking”.

    Here you can find useful information about flights booked with other airlines at eurowings.com, as well as service contact information.

    Here you will find similar questions relating to this topic

  • Can I change the name of a passenger when I book an Eurowings award flight?

    You have the option of transferring your booking to another person. Until 2 hours before departure at the latest, you can have the name changed for a charge by phoning our call center and giving us the booking code.

    If you have booked a flight that covers several legs, please note that it is only possible to change passengers up to 2 hours before the scheduled departure time of the first (initial) leg of the flight.

    How do I redeem my Eurowings Boomerang Club miles?

    It's easy to book an available award flight at the BASIC, SMART, BEST or BIZclass fare level fare level – just go online. To do this, click on "Redeem" and log in with your Boomerang Club details. You can then select and book the flight you want using the "Book award flight" function.

    Your award flight must be booked no later than two days before the desired departure date and is subject to availability. You can also transfer your award flight to someone else or add bookings for companions.

    Please note that Boomerang Club miles can only be redeemed for Eurowings award flights.

    Can I change or cancel my Eurowings Boomerang Club award flight booking?

    You can change your award flight to any other available award flight online, on your mobile phone or by calling the Boomerang hotline at +44 (0) 330 365 9986 (€0.20 per call from landlines – €0.60 maximum per call from mobile phones). Like other flights, this is subject to a booking change charge.

    If it is not possible to change to another award flight, both the award flight and the miles used for it will be forfeited.

    Transfer to a third party

    Naturally you also have the option of transferring your award flight to another person at a later date by calling the Boomerang hotline at +44 (0) 330 365 9986 (€0.20 per call from landlines – €0.60 maximum per call from mobile phones).

    For a charge, you can notify us of any name changes, stating the booking number, no later than before web check-in closes before departure.

    If several legs of a flight are booked in one booking, please be aware that it is only possible to switch passengers up to before web check-in closes before the scheduled departure time of the first (originating) leg of the flight.

    How many Boomerang Club miles do I need to book an award flight?

    Fare

    Germany/Europe incl. Northafrica

    one-way

    Germany/Europe incl. Northafrica

    round-trip

    Intercontinental

    one-way

    Intercontinental

    round-trip

    BASIC  9,000 20,000 40,000 80,000
    SMART 15,000 30,000 60,000 120,000
    BEST* - - 80,000 160,000

    BIZclass
    40,000  80,000  100,000  200,000 

    *: The BEST fare is not available on flights within Germany or within Europe. BEST fare premium flights will prospectively be available for international flights from August 2018.

    Can I change my Eurowings award flight booking?

    As a rule, it is possible to change your award flight booking except in the case of Fly Smart tickets and mileage offers. Please note that booking changes are subject to a charge.

  • How far in advance can I book a Eurowings Blind Booking flight?

    Blind Booking flights can be booked up to 45 days days before departure.

    How does Eurowings blind booking work?

    This option calls for some spontaneity, since you won't know right away where you'll be heading. In return, we guarantee you our attractive low prices – even for last-minute bookings!

    How it works:

    1. On the "Blind booking" page, pick your departure airport and the theme for your trip –  for example, "Party" or "Culture". Each category contains various destinations, and you will be assigned one of them at the end of the booking process.
    2. For a small fee you can rule out certain destinations.
    3. Enter your desired travel dates and the number of travelers.
    4. When the booking is complete, you will find out what your destination is so that you can prepare for your trip.

    More information on blind booking

    Note:

    You can also pay for your blind booking flight with a coupon or gift card.

    How do I redeem Eurowings flight coupons?

    Want to redeem a flight coupon? Flight vouchers can be redeemed online or on your mobile phone.

    How it works:

    1. Select the flight you want and then the "Coupon" payment method.
    2. If the amount due is more than the value of the coupon, you can pay the remaining balance with another payment method
    3. If the value of the coupon is more than the amount due, the remaining credit will still be valid and can be redeemed on another booking. However, this only applies to coupons for purchases. We will not make cash payments for the value of the coupon or any remaining credit.

    Validity

    • Coupons can only be redeemed for Eurowings flights, including Blind Booking flights. Bookings can be changed in accordance with the GCCs.
    • Coupons can also be used to pay for additional services that are directly related to the flight either at the time of the initial booking or at a later date.

    Exceptions

    • Vouchers cannot be used to book any package deals (e.g. flight and hotel) or partner offers (e.g. Rail&Fly, hotels, rental cars and insurance).
    • We regret to inform you that it is not possible to redeem vouchers for long-haul flights at this time.

    Promotional vouchers

    Separate conditions apply for promotional coupons presented in contests or as part of marketing campaigns.

    Terms of use for promotional coupons

    How many people can I book flights for with Eurowings Blind Booking?

    Blind Booking flights can be booked for a maximum of 9 passengers.

    What does the Eurowings Blind Booking price include?

    The price shown applies per person per journey and includes all taxes and charges. Further costs are only incurred if you choose to rule out certain destinations or add other services.

  • How do I redeem Eurowings flight coupons?

    Want to redeem a flight coupon? Flight vouchers can be redeemed online or on your mobile phone.

    How it works:

    1. Select the flight you want and then the "Coupon" payment method.
    2. If the amount due is more than the value of the coupon, you can pay the remaining balance with another payment method
    3. If the value of the coupon is more than the amount due, the remaining credit will still be valid and can be redeemed on another booking. However, this only applies to coupons for purchases. We will not make cash payments for the value of the coupon or any remaining credit.

    Validity

    • Coupons can only be redeemed for Eurowings flights, including Blind Booking flights. Bookings can be changed in accordance with the GCCs.
    • Coupons can also be used to pay for additional services that are directly related to the flight either at the time of the initial booking or at a later date.

    Exceptions

    • Vouchers cannot be used to book any package deals (e.g. flight and hotel) or partner offers (e.g. Rail&Fly, hotels, rental cars and insurance).
    • We regret to inform you that it is not possible to redeem vouchers for long-haul flights at this time.

    Promotional vouchers

    Separate conditions apply for promotional coupons presented in contests or as part of marketing campaigns.

    Terms of use for promotional coupons

    What are the rules for Eurowings flight coupons and gift cards?

    • Eurowings accepts no liability for loss of coupons, gift cards or coupon codes and will not issue replacements.
    • Coupons and gift cards may only be used for private purposes. Other uses, such as internet sales for commercial purposes in your own name or through third parties, are not permitted without prior authorization from Eurowings.
    • Please note: we regret to inform you that it is not possible to redeem vouchers for long-haul flights at this time.

    More information can be found in the Terms of Use.

    Click here to view the GCC, which apply to the purchase and redemption of coupons.

    Promotional coupons/gift cards

    Separate Terms of use apply to promotional coupons or gift cards presented in contests or as part of marketing campaigns.

    How can I buy Eurowings flight coupons or gift cards?

    You can only buy flight coupons and gift cards online on our "Flight coupons" page. Here's how it works:

    1. Select a design for your coupon/gift card and enter your preferred value.
    2. You can also choose to write a personal message for the recipient.
    3. After entering your contact details, you will proceed to payment. Please note that flight coupons and gift cards cannot be paid by direct debit.
    4. Your coupon/gift card will then be emailed either to you or to the recipient.
    Note:

    Flight coupons and gift cards can only be purchased in euros, but they can also be redeemed for flights that were paid for in a different currency.

    What payment options are available at Eurowings?

    Service is very important to us, so we offer a wide range of payment options. We ask for your understanding in the event that not all payment options are available to you.

    Direct debit

    You can pay with direct debit up to 5 days before departure, as long as the following requirements are met:

    • You hold a current account.
    • Sufficient funds are available in your account.

    Any charges incurred by canceled payments or insufficient funds will be added to the ticket price. In the event of a chargeback, please do not make any payments. We will contact you as soon as possible to discuss the next step.

    Note:

    Direct debit arrangements may vary for flights booked with our partner airlines at eurowings.com

    Credit cards

    You can also pay with your credit card as long as you are entitled to use it to pay by phone or online. For more information about this, please contact your bank.

    We accept the following credit cards:

    • MasterCard
    • Debit MasterCard
    • American Express
    • VISA Card
    • VISA Electron
    • VISA Debit Card
    • AirPlus
    • Diners Club

    Unfortunately, we are currently unable to accept Eurocheque cards.

    PayPal

    You can either authorize PayPal to transfer the payment amount to us or you can authorize us to withdraw the relevant amount from your PayPal account.

    Paying with an invoice (RatePAY)

    You can also pay for your flight and any additional services ordered with a RatePAY invoice if:

    • You book online and the amount payable is at least €20 but no more than €2,000
    • The flight price is given in euros
    • Your billing and contact address is your personal address and is within the Federal Republic of Germany or Austria
    • You have a good credit rating

    Detailed information can be found in the RatePAY data protection declaration.

    If you meet these criteria and we have accepted your request to pay by RatePAY invoice, the invoice amount will be due on the tenth business day after booking or no later than the last business day before departure. Payment must arrive in the receiving account by this date. Please only transfer the payment to the bank account specified on the invoice.

    If you are unable to use this payment method, we can offer you an alternative payment option.

    Note:

    This payment method can only be used to pay for flight bookings.

    Cash payments

    You may only pay in cash if you book your ticket at one of our airport counters.

    Coupons

    Paying for a booking with a coupon is quick and simple:

    1. In the "Payment" step of the online booking process, select the option to pay with a voucher.
    2. Enter your voucher code and then check the code entered and the travel services in your basket.
    3. Click on "Confirm booking" to complete your booking.

    If the price of the flight exceeds the value of your coupon, you may pay the remaining amount either with another coupon or another payment method.

    Validity

    Coupons can only be used to book Eurowings flight services, not partner offers (e.g. Rail&Fly, rental cars or hotels).

    Please note that conditions of use vary for purchased and promotional vouchers.

    Note:

    Coupons cannot be used to book flights with our partner airlines at eurowings.com. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How long are Eurowings flight coupons good for?

    You can redeem our Eurowings flight coupons anytime before the end of the third year after purchase. Coupons may not be extended or exchanged for cash.

    Please note that coupons may not be used until we have received payment, or no less than 24 hours after purchase. If payment is made by direct debit, the coupon may not be used until 5 days have passed since payment.

    Promotional coupons

    Separate terms of use apply for promotional coupons awarded as prizes in contests or as part of marketing campaigns:

    Terms of use for promotional coupons

  • How many people must travel together to qualify as a group for Eurowings?

    If more than 9 people are travelling together, they qualify as a group for Eurowings.

    How do I make a Eurowings group booking?

    1. If you would like to book a Eurowings flight for more than 9 people, please complete our group request form first.
    2. After you have submitted the form, we will email you a personalized, non-binding quotation.
    3. If you accept the quotation, please email us a request to issue a binding contract of air carriage based on the quotation.
    4. We will email you a booking confirmation within two working days.

    Click here to proceed to group booking.

    Providing the names of group members

    The names of the group members must be provided to us no later than 4 working days before the scheduled outbound departure date, excluding the date of travel. If names are provided later or are changed, additional charges will apply.

    Cancellation for more than 12 passengers

    You may cancel the booking for 10% of the group members (rounded down to the nearest individual) up to a month before departure and you will receive a full reimbursement for the payment, provided that the original group contained 12 or more passengers.

    The full terms are available in our General Conditions of Carriage.

    Our employees are available to answer any questions you may have about group bookings. Contact us daily between 9.00 a.m. and 12.00 p.m. and between 1.00 p.m. and 5.00 p.m. (CET).

    You can reach the group department by phone at 01806 122 345 (€0.20 per call from landlines – max. €0.60 per call from mobile phones) or by email at gruppen@eurowings.com.

    Note:

    If you would like to make a group booking with one of our partner airlines, please contact the specific airline. The corresponding terms of this airline apply. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What are the General Conditions for Group Bookings at Eurowings?

    1. Validity
      The Eurowings General Conditions for Group Bookings apply to each carriage of passengers and baggage advertised and booked through Eurowings GmbH (hereinafter "Eurowings") for groups of more than 9 people ("Group Booking").
    2. Contract of Carriage/Booking
      The Contract of Carriage enters into effect when the contact person returns the booking quotation (offer) and Eurowings issues the booking confirmation (acceptance).
      Unless the booking is for a family, the contact person acts as the group representative. In this case, the contact person enters into the Contract of Carriage in his or her own name on behalf of the individual group members.
    3. Processing by contact person
      The entire booking process, including payment, shall be handled by the contact person named in the quotation. Essential information, such as the Eurowings General Conditions of Carriage (GCC), flight schedules, flight changes, etc. is to be provided to the group members by the contact person in good time and in full. Information given to the contact person will be assumed to have been passed on to the remaining group members.
    4. List of names
      A complete list of names of all group members must be provided to Eurowings at the latest 4 working days before departure.
    5. Booking changes/cancellation
      Bookings (flight times or dates) may be changed before departure and will incur an additional charge (per person and per leg of the trip) plus the difference in the new flight price, if applicable. After the scheduled departure time, no changes may be made. For groups of 12 travelers or more, 10% of the group (rounded down to the nearest individual) may cancel up to a month before departure and will receive a full reimbursement. Additional passengers (1–9 people) may only be added separately online or through the call center at the current Eurowings flight price (subject to availability).
    6. Refusal of carriage for a group member
      If a group member is refused carriage for good cause, the remaining group members do not have the right to cancel the booking. The obligation to pay the Group Booking price remains.
      In addition, the General Conditions of Carriage (GCC) apply, insofar as no clause to the contrary exists in the General Conditions for Group Bookings.
    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How many people can I book flights for with Eurowings Blind Booking?

    Blind Booking flights can be booked for a maximum of 9 passengers.

    What is the maximum number of people for whom I can book online at Eurowings?

    Under "Booking" you can book a flight for up to 9 people. You must provide the first and last name of each person.

    If you would like to book flights for more than 9  people, you will find more information here.

  • What does "Payment status: declined/pending" mean on the "My bookings" and "Booking changes" pages at Eurowings?

    The status display under "My flight" in the "View booking" area allows you to track the status of your payment and see when your payment has gone through.

    Declined

    "Declined" status is displayed if the payment could not be completed for some reason or if your direct debit has been returned.

    Please note that if payment is unsuccessful, reservations may be canceled without warning in accordance with the Conditions of Carriage (item 4.5).

    Pending

    "Pending" status means that authorization is still in progress, but your seat is reserved. If payment is unsuccessful, the status will change to "Declined".

    Confirmed

    If "Confirmed" status is displayed, both your payment and reservation are complete and your flight booking has been confirmed.

    If you have any questions about your payment status, our competent employees at our call center will be happy to advise you.

    You can check the status of your payment here.

    What payment options are available at Eurowings?

    Service is very important to us, so we offer a wide range of payment options. We ask for your understanding in the event that not all payment options are available to you.

    Direct debit

    You can pay with direct debit up to 5 days before departure, as long as the following requirements are met:

    • You hold a current account.
    • Sufficient funds are available in your account.

    Any charges incurred by canceled payments or insufficient funds will be added to the ticket price. In the event of a chargeback, please do not make any payments. We will contact you as soon as possible to discuss the next step.

    Note:

    Direct debit arrangements may vary for flights booked with our partner airlines at eurowings.com

    Credit cards

    You can also pay with your credit card as long as you are entitled to use it to pay by phone or online. For more information about this, please contact your bank.

    We accept the following credit cards:

    • MasterCard
    • Debit MasterCard
    • American Express
    • VISA Card
    • VISA Electron
    • VISA Debit Card
    • AirPlus
    • Diners Club

    Unfortunately, we are currently unable to accept Eurocheque cards.

    PayPal

    You can either authorize PayPal to transfer the payment amount to us or you can authorize us to withdraw the relevant amount from your PayPal account.

    Paying with an invoice (RatePAY)

    You can also pay for your flight and any additional services ordered with a RatePAY invoice if:

    • You book online and the amount payable is at least €20 but no more than €2,000
    • The flight price is given in euros
    • Your billing and contact address is your personal address and is within the Federal Republic of Germany or Austria
    • You have a good credit rating

    Detailed information can be found in the RatePAY data protection declaration.

    If you meet these criteria and we have accepted your request to pay by RatePAY invoice, the invoice amount will be due on the tenth business day after booking or no later than the last business day before departure. Payment must arrive in the receiving account by this date. Please only transfer the payment to the bank account specified on the invoice.

    If you are unable to use this payment method, we can offer you an alternative payment option.

    Note:

    This payment method can only be used to pay for flight bookings.

    Cash payments

    You may only pay in cash if you book your ticket at one of our airport counters.

    Coupons

    Paying for a booking with a coupon is quick and simple:

    1. In the "Payment" step of the online booking process, select the option to pay with a voucher.
    2. Enter your voucher code and then check the code entered and the travel services in your basket.
    3. Click on "Confirm booking" to complete your booking.

    If the price of the flight exceeds the value of your coupon, you may pay the remaining amount either with another coupon or another payment method.

    Validity

    Coupons can only be used to book Eurowings flight services, not partner offers (e.g. Rail&Fly, rental cars or hotels).

    Please note that conditions of use vary for purchased and promotional vouchers.

    Note:

    Coupons cannot be used to book flights with our partner airlines at eurowings.com. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Do payment surcharges apply at Eurowings?

    No payment surcharges apply when you book a flight. 

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    When will my payment be debited from my account at Eurowings?

    Payment for your trip is due as soon as your booking is confirmed. Debiting can take up to a few days depending on your bank, so you must ensure there are sufficient funds in your account until the payment has been debited.

  • How will I be billed at Eurowings?

    You will receive your Eurowings statement by email. This is your electronic ticket. Both Article 34 of the German VAT Implementation Order (UStDV) and a circular from the German Ministry of Finance (BMF) on January 29, 2004, Ref. IV B 7 – S 7280 – 19/04 recognize transport tickets as invoices (without an electronic signature) entitling the purchaser to a deduction for input tax.

    Lost your booking confirmation?

    No problem. Just phone our call center and we will be happy to send you a new booking confirmation.

    Note:

    If you have an etix® ticket number or if you have booked a flight with one of our partner airlines at eurowings.com or a Eurowings flight at one of our partner airline websites or through a travel agency, please contact the relevant airline or your travel agency to request a statement.

    Does my Eurowings booking confirmation/invoice entitle me to input tax deduction?

    Eurowings invoices are electronic plane tickets. Article 34 of the German Turnover Tax Implementing Regulation (UStDV) recognises transport tickets as invoices and the statement of the German Ministry of Finance (BMF) of 29 January 2004, Ref. IV B 7 – S 7280 – 19/04, recognises transport tickets as invoices (without electronic signature) entitling the purchaser to input tax deduction.

    Note:

    For questions relating to invoices issued by our partner airlines, please contact the relevant airline. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can billing addresses or bank details be changed after booking at Eurowings?

    No, after a booking has been completed it is no longer possible to change your details.

    Why doesn't my Eurowings bill show German sales tax?

    Only Eurowings flights within Germany are subject to VAT. Charges for international flights therefore do not include this sales tax.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. They can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • What are the rules for Eurowings flight coupons and gift cards?

    • Eurowings accepts no liability for loss of coupons, gift cards or coupon codes and will not issue replacements.
    • Coupons and gift cards may only be used for private purposes. Other uses, such as internet sales for commercial purposes in your own name or through third parties, are not permitted without prior authorization from Eurowings.
    • Please note: we regret to inform you that it is not possible to redeem vouchers for long-haul flights at this time.

    More information can be found in the Terms of Use.

    Click here to view the GCC, which apply to the purchase and redemption of coupons.

    Promotional coupons/gift cards

    Separate Terms of use apply to promotional coupons or gift cards presented in contests or as part of marketing campaigns.

    How do I make a Eurowings group booking?

    1. If you would like to book a Eurowings flight for more than 9 people, please complete our group request form first.
    2. After you have submitted the form, we will email you a personalized, non-binding quotation.
    3. If you accept the quotation, please email us a request to issue a binding contract of air carriage based on the quotation.
    4. We will email you a booking confirmation within two working days.

    Click here to proceed to group booking.

    Providing the names of group members

    The names of the group members must be provided to us no later than 4 working days before the scheduled outbound departure date, excluding the date of travel. If names are provided later or are changed, additional charges will apply.

    Cancellation for more than 12 passengers

    You may cancel the booking for 10% of the group members (rounded down to the nearest individual) up to a month before departure and you will receive a full reimbursement for the payment, provided that the original group contained 12 or more passengers.

    The full terms are available in our General Conditions of Carriage.

    Our employees are available to answer any questions you may have about group bookings. Contact us daily between 9.00 a.m. and 12.00 p.m. and between 1.00 p.m. and 5.00 p.m. (CET).

    You can reach the group department by phone at 01806 122 345 (€0.20 per call from landlines – max. €0.60 per call from mobile phones) or by email at gruppen@eurowings.com.

    Note:

    If you would like to make a group booking with one of our partner airlines, please contact the specific airline. The corresponding terms of this airline apply. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What are the General Conditions for Group Bookings at Eurowings?

    1. Validity
      The Eurowings General Conditions for Group Bookings apply to each carriage of passengers and baggage advertised and booked through Eurowings GmbH (hereinafter "Eurowings") for groups of more than 9 people ("Group Booking").
    2. Contract of Carriage/Booking
      The Contract of Carriage enters into effect when the contact person returns the booking quotation (offer) and Eurowings issues the booking confirmation (acceptance).
      Unless the booking is for a family, the contact person acts as the group representative. In this case, the contact person enters into the Contract of Carriage in his or her own name on behalf of the individual group members.
    3. Processing by contact person
      The entire booking process, including payment, shall be handled by the contact person named in the quotation. Essential information, such as the Eurowings General Conditions of Carriage (GCC), flight schedules, flight changes, etc. is to be provided to the group members by the contact person in good time and in full. Information given to the contact person will be assumed to have been passed on to the remaining group members.
    4. List of names
      A complete list of names of all group members must be provided to Eurowings at the latest 4 working days before departure.
    5. Booking changes/cancellation
      Bookings (flight times or dates) may be changed before departure and will incur an additional charge (per person and per leg of the trip) plus the difference in the new flight price, if applicable. After the scheduled departure time, no changes may be made. For groups of 12 travelers or more, 10% of the group (rounded down to the nearest individual) may cancel up to a month before departure and will receive a full reimbursement. Additional passengers (1–9 people) may only be added separately online or through the call center at the current Eurowings flight price (subject to availability).
    6. Refusal of carriage for a group member
      If a group member is refused carriage for good cause, the remaining group members do not have the right to cancel the booking. The obligation to pay the Group Booking price remains.
      In addition, the General Conditions of Carriage (GCC) apply, insofar as no clause to the contrary exists in the General Conditions for Group Bookings.
    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What may I pack in my luggage and what is prohibited at Eurowings?

    For security reasons, your luggage must comply with certain regulations and restrictions. There are also measures and guidelines which must be observed.

    More information can be found in the GCC (General Conditions of Carriage).

    Information on hazardous materials (e.g. electronic devices with lithium batteries, e-cigarettes) and their transport can be found here. If your device/item is not listed, please send us your query by email to service@eurowings.com.

    Information on lithium-ion batteries for wheelchairs and other mobility aids can be found here under the section ‘Passengers with wheelchairs’.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What will happen to my personal information at Eurowings?

    Protecting your privacy and personal information is one of our top priorities. Our technical and organisational security measures therefore comply with all provisions of the Federal Data Protection Act (BDSG) as well as additional regulations for protecting data on the internet. Furthermore, these measures are continually improved in line with technical developments.

    Further information on data protection. 

  • With the Eurowings Save Your Price option, do I have to pay the whole flight price straight away?

    No, when you use Save Your Price, you are only charged for the price-saving option. The saved flight price is only charged when the option is converted into a flight booking.

    What is Save Your Price at Eurowings?

    Save Your Price is a feature that allows you to save a selected flight price for 72 hours.

    Can Eurowings Save Your Price be extended for another 72 hours after the first 72 hours have passed?

    No, the booking automatically expires after 72 hours. To save the price for another 72-hour period, you need to start the Save Your Price process over again. The website will quote the price that is valid when you use the Save Your Price option again.

    Can Eurowings Save Your Price also be used with third-party suppliers such as online travel portals?

    No, this service is available exclusively on eurowings.com.

    Can I make changes to a saved flight during the Eurowings Save Your Price period?

    During the Save Your Price period, it is not possible to change:

    • the number of passengers
    • the journey booked
    • the date or time
    • the type of passengers (child, adult etc.).

    Changes can only be made after the option has expired in accordance with the usual conditions.

Frequently asked questions relating to the topic: Booking and booking changes

  • Can I transport a musical instrument in the Eurowings cabin as a carry-on?

    Yes, musical instruments can be carried as hand luggage if their size does not exceed 55 x 40 x 23 cm. The following musical instruments can be taken on board as hand luggage, even if they are slightly over the maximum size: clarinets, flutes, French horns, oboes, violins, trumpets.

    Larger musical instruments (such as guitars) may only be transported in the cabin if they are in a soft case on an extra seat.

    The charges applicable for traveling with musical instruments can be found in this table.

    A musical instrument carried on board counts as one piece of hand luggage. You may only take one other piece of hand luggage with a maximum size of 40 x 30 x 10 cm on board.

    Exception:

    Double basses must be transported in a hard case and checked as baggage. Due to their size, they may not be carried in the cabin.

    Extra seat

    If you book an extra seat by phone before midnight on the same day as you book your flight, the extra seat will cost the same as your own seat and there will be no extra charge. If an extra seat is added later, it will be charged at the current flight price as shown on the Internet.

    Note:

    Eurowings accepts no liability for musical instruments carried in the cabin.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can my child travel alone at Eurowings?

    Children age 12 or older may fly alone. Children under 12 may only fly accompanied by a responsible adult. Children between the ages of 5 and 11 may also travel accompanied by a sibling age 16 or older. The child's companion must be able to assist the child at all times in the event of an unexpected occurrence. If the responsible adult does not have parental authority, we must be provided with written permission from an adult with parental authority.

    Please note that special entry and exit conditions apply in some countries.

    Unaccompanied minor service

    On direct domestic flights and direct flights from Germany to Zurich or Vienna Eurowings offers an unaccompanied minor service (UM service) for children ages 5 up to and including 11. Our friendly staff will not only ensure the well-being of your child during the flight, but will also make sure that your child arrives safely in the destination airport.

    The UM service and the corresponding flight can be booked through the call center or at a Eurowings airport counter, but unfortunately not online or by mobile phone. If your booking has an etix® ticket number, you can only book the UM service at the airport.

    Charges

    A fee will be charged per leg of travel and per child. This must be paid with the booking payment.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can I add baggage to an existing Eurowings booking?

    Yes, baggage can be added to a booking up to before web check-in closes before departure. If this is done online through "Book add-ons", on a mobile phone in the "Manage bookings" area, or by telephone, the usual additional charges apply. You will pay more if you register your baggage when you get to the airport counter.

    Adding baggage to a booking online

    1. Log in on the "Book add-ons" page.
    2. You will see an overview of your flights with all of the services you have booked.
    3. Simply add your baggage or excess baggage.
    4. After clicking "Next", just confirm your payment to complete the booking.
    5. We will then send you an updated booking confirmation.
    Note:

    Registered baggage cannot be removed.
    If you have an etix® ticket number rather than a booking number, or if you have booked a Eurowings flight with one of our partner airlines or through a travel agency, baggage regulations may vary. Please contact the appropriate airline or your travel agency for more details.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. They can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How will I be billed at Eurowings?

    You will receive your Eurowings statement by email. This is your electronic ticket. Both Article 34 of the German VAT Implementation Order (UStDV) and a circular from the German Ministry of Finance (BMF) on January 29, 2004, Ref. IV B 7 – S 7280 – 19/04 recognize transport tickets as invoices (without an electronic signature) entitling the purchaser to a deduction for input tax.

    Lost your booking confirmation?

    No problem. Just phone our call center and we will be happy to send you a new booking confirmation.

    Note:

    If you have an etix® ticket number or if you have booked a flight with one of our partner airlines at eurowings.com or a Eurowings flight at one of our partner airline websites or through a travel agency, please contact the relevant airline or your travel agency to request a statement.

    How do I confirm that I was unable to travel on a Eurowings flight for insurance purposes?

    If you want to file an insurance claim and need confirmation that you were unable to travel, you can request this confirmation by filling out the form below.

    Note:

    For organizational reasons, insurance confirmations may only be requested after all travel dates have passed. If you need confirmation of missed travel for one of our partner airline flights, please contact the airline in question. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • What is the Eurowings Flex option?

    If you have opted for a SMART, BEST or BIZclass fare, you can add the Flex option during the booking process. It can be chosen separately for outgoing and return flights.

    Changing bookings

    Flights with the Flex option can be changed to another travel date at no extra cost up to before web check-in closes before departure – provided the same passenger boards the same flight on the same route within our published flight schedule.

    Cancellations

    Can't make your flight? The Flex option lets you cancel your flight at no extra cost up to 40 minutes before departure – online, on your mobile phone, by telephone or in person at the airport counter.

    Even after the flight departs, it is still possible to change or cancel it with the Flex option. However, this must be done by telephone or in person at the airport counter on the same day as the originally scheduled travel date. If the flight is changed or cancelled after it has already departed, we must unfortunately charge a flat fee.

    Other Germanwings bookings cannot be cancelled due to their low fares.

    Are food and drinks available on Eurowings flights?

    Yes, various food and drink options can be purchased at low prices on Eurowings flights. Fresh sandwiches, tasty snacks, hot and cold drinks – the choice is yours!

    BEST fare

    The BEST fare allows you to enjoy our BEST-Meals (one warm and one cold) including fresh products and specials. You can choose a drink during our on-board service.

    BIZclass fare

    If you have booked a flight an a Short and medium-haul route with a BIZclass fare, enjoy our special meal and service at your place. Your favourite snack & drink come at no extra charge. On long haul flights you can make your choice from the menu between two starters and a vegetarian, fish or meat main course. A dessert or cheese plate round off your moment of culinary pleasure on board.

    We are unfortunately unable to accommodate any special dietary requirements (such as gluten-free or lactose-free options) on board our flights.

    You can find out more about our in-flight services here.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How do I redeem my Eurowings Boomerang Club miles?

    It's easy to book an available award flight at the BASIC, SMART, BEST or BIZclass fare level fare level – just go online. To do this, click on "Redeem" and log in with your Boomerang Club details. You can then select and book the flight you want using the "Book award flight" function.

    Your award flight must be booked no later than two days before the desired departure date and is subject to availability. You can also transfer your award flight to someone else or add bookings for companions.

    Please note that Boomerang Club miles can only be redeemed for Eurowings award flights.

    What advantages does the Eurowings SMART fare offer?

    Tailored to your specific needs – our SMART fare includes certain additional services and lets you add others in yourself.

    SMART fare is our standard fare and includes all the BASIC fare flight services, and also one item of luggage, one item of hand luggage guaranteed in the cabin, airport check-in as well as priority boarding.*


    * not available at all airports

    Can I reserve a seat when I book my Eurowings flight?

    Yes, for a fee you can reserve a seat when you book your flight with Eurowings.

    You can also reserve a seat later – up to before web check-in closes before departure.

    SMART fare

    The SMART fare includes free reservation of your preferred seat. A seat with more legroom can also be booked for €4 - 6 (depending on the route).

    BEST fare

    The BEST fare lets you reserve a seat in the designated BEST section free of charge on Eurowings long-haul routes.

    BIZclass fare

    Seat reservation is available free of charge in rows 1–3 for the entire Airbus fleet in the BIZclass fare. It also includes a free adjacent seat for more space. Passengers can also experience the enjoyment of exclusive premium section seating with a nearly two-meter-long horizontal bed on long-haul routes.

    Please note that seats in rows with emergency exits are subject to special regulations.

    Important:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. The seat reservation option (with extra legroom) applies exclusively to selected flights and depends on the route and availability. This offer may not be available on some of the following aircraft: A319, A320, B737, B738, Q400, E190.

    For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • Can I transport a musical instrument in the Eurowings cabin as a carry-on?

    Yes, musical instruments can be carried as hand luggage if their size does not exceed 55 x 40 x 23 cm. The following musical instruments can be taken on board as hand luggage, even if they are slightly over the maximum size: clarinets, flutes, French horns, oboes, violins, trumpets.

    Larger musical instruments (such as guitars) may only be transported in the cabin if they are in a soft case on an extra seat.

    The charges applicable for traveling with musical instruments can be found in this table.

    A musical instrument carried on board counts as one piece of hand luggage. You may only take one other piece of hand luggage with a maximum size of 40 x 30 x 10 cm on board.

    Exception:

    Double basses must be transported in a hard case and checked as baggage. Due to their size, they may not be carried in the cabin.

    Extra seat

    If you book an extra seat by phone before midnight on the same day as you book your flight, the extra seat will cost the same as your own seat and there will be no extra charge. If an extra seat is added later, it will be charged at the current flight price as shown on the Internet.

    Note:

    Eurowings accepts no liability for musical instruments carried in the cabin.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What options do I have if I am unable to take my Eurowings flight?

    If you are unable to take your flight, you have three options:

    1. Change your booking to another date

    Flight bookings can be changed to another available date up to before web check-in closes before departure, provided that the flight will be taken by the same person on the same route and is on our published flight schedule. You can change your booking online, with our mobile services or by phoning our call center. If you have added the Flex option to your SMART fare, BEST fare or BIZclass fare fare booking, you can change your flight free of charge up to before web check-in closes before departure. For other bookings, a fixed charge per passenger and per leg of your trip will apply. The amount can be found in our table of charges (Article 17 "BKG" and "NC1"). The flight price is determined by the fare that applies to the route at the time you change the booking. If the new flight is more expensive, you must pay the difference in price as well as the booking change fee. However, refunds will not be issued if the new flight is lower in price.

    Changing your booking online
    1. Log in to "My flight" with your username and password.
    2. In the overview of your booked flights, select the flight you want to change.
    3. Enter the new flight date.

    Changes to flights made online must be made within the same fare. If you want to change your fare, you can do so by phone or at the airport counter up to 72 hours before departure.

    Charges

    Booking changes will incur a fixed charge and, if appropriate, the fare difference. We will also charge an administration fee for changes made by phone or in person. This does not apply to flights booked with the Flex option.

    2. Name change

    You can transfer your flight to another person by phone for a charge, but only up to before web check-in closes before departure (or in the case of bookings for multiple legs, up to before web check-in closes before the first flight departs). Please have your booking number ready when you call.

    Charges

    If the current flight price is higher than the flight you originally booked, you will be required to pay the difference.

    Note:

    If your booking has an etix® ticket number, it is not possible to change a name for a Eurowings flight.

    3. Cancellation

    If you have added the Flex option to your SMART fare, BEST fare  or BIZclass fare fare booking, you may cancel your flight up to 40 minutes before departure free of charge. Unfortunately, no other bookings can be canceled because of their low prices. However, the flight dates can be changed online in the "My flight" area. Alternatively, you can call us to have the flights transferred to another person; a charge will apply.

    There are four ways to cancel a flight booked with the SMART, BEST or BIZclass fare with the Flex option:

    With the Flex option, bookings may also be canceled after the original travel date has passed. This option is free of charge, but flights must be canceled on the same day as the original scheduled departure date by phone or in person at our airport counters. If a booking is changed or canceled after the original departure date, a fixed charge will apply.

     Note:

    If you have an etix® ticket number rather than a booking number, or if you have booked a flight operated by one of our partner airlines at eurowings.com or through a travel agency, please contact the specific airline or your travel agency.

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

     Are you flying on Eurowings long-haul flights from Frankfurt or Munich to Bangkok?

    Unfortunately you cannot make any adjustments to your flight via Eurowings Online Services for the following routes: Outgoing and return flight for Frankfurt am Main (FRA) to Mauritius (MRU) and Windhoek (WDH). Please contact the ${CMS.Airline EW} call centre.

    Can my Eurowings booking be transferred to someone else?

    Yes, name changes are possible on all Eurowings flights and can be reported, with the booking code, to our call center up to before web check-in closes before the flight.

    Charges

    Name changes are subject only to a processing fee. However, if the current price of the flight is higher than the price you originally paid, you will be charged the difference as well.

    Note:

    If your booking is based on an etix® ticket number, we regret that no name change will be possible.

    What is important to know about baggage on a Eurowings one-stop flight?

    After you have checked your baggage during check-in at the departure airport, it is automatically checked through to your destination, allowing you to transfer conveniently without it.

    Attention:

    For customs reasons, it is unfortunately not possible to check luggage through on flights from non-Schengen1 and/or non-EU departure airports such as Istanbul or Izmir with a transfer in Berlin. For this reason, we ask you to collect your baggage after you arrive in Berlin and proceed with it to the Eurowings transfer counter in the main hall. There you will get your boarding pass for your connecting flight. The transfer counter is marked with signs and is located right next to the regular check-in counter – just 100 meters from the baggage claim hall.

    Charges

    The baggage surcharge and any surcharge for excess baggage are only due once and cover the entire route, from the departure location through the transfer location to the destination airport.

    Click here to find out where to get your boarding pass for your connecting flight.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. They can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Footnote list

    4 For a list of the Schengen states, visit the website of the German Federal Foreign Office.

    How do I book a Eurowings flight?

    We offer a variety of booking options tailored to your individual needs. Choose from the following:

    Book online

    Book your flight quickly and conveniently from work, home or when you're on the go.

    1. Under "Booking", choose the "Book flights" menu option and select your departure and arrival airports, your preferred flight dates and the number of passengers.
    2. After you have confirmed your entries by clicking on the "Search for flight" button, you will see all available flights that match your search criteria, including their prices and fare conditions.
    3. Follow the instructions step by step until you have completed the booking process.
    4. At the end of the booking process you will receive a booking confirmation number or etix® ticket number. You will need this number for check-in and to continue managing your flight.
    Note:

    You can pay for online bookings with a credit card, PayPal, a coupon, on account or by direct debit. Direct-debit payments are possible up to  5 days before departure.

    Book on your mobile phone

    Booking doesn't get any more flexible than this. Book your flight using the browser on your data-enabled mobile phone. If you have a smartphone, it's even easier: Download the Eurowings app for iPhone or Android.

    Find out more about booking flights on your mobile phone


    Note:

    You can pay for mobile bookings with a credit card, PayPal, a flight coupon, on account or by direct debit.

    Book by phone

    We will be happy to help you personally with your booking for a processing fee and will answer any questions you may have, for example about excess luggage or traveling with children.

    How to reach us:

    +49 (0)221 599 882 02 ((the local rates of your phone service provider apply.))

    Book at the counter

    Of course, you can also book your flight in person right at the Eurowings counter of the departure location in question for a flat advisory fee.

    Note:

    If you would like to book flights on our partner airlines with us, you can only do this on our website.Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • Can I add baggage to an existing Eurowings booking?

    Yes, baggage can be added to a booking up to before web check-in closes before departure. If this is done online through "Book add-ons", on a mobile phone in the "Manage bookings" area, or by telephone, the usual additional charges apply. You will pay more if you register your baggage when you get to the airport counter.

    Adding baggage to a booking online

    1. Log in on the "Book add-ons" page.
    2. You will see an overview of your flights with all of the services you have booked.
    3. Simply add your baggage or excess baggage.
    4. After clicking "Next", just confirm your payment to complete the booking.
    5. We will then send you an updated booking confirmation.
    Note:

    Registered baggage cannot be removed.
    If you have an etix® ticket number rather than a booking number, or if you have booked a Eurowings flight with one of our partner airlines or through a travel agency, baggage regulations may vary. Please contact the appropriate airline or your travel agency for more details.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. They can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How do I book additional services online after I have booked my Eurowings flight?

    1. After you have logged in on the "Book add-ons" page with your surname and booking code, you will see your itinerary with all of the services you have already booked.
    2. Now, simply add the additional services you want.
    3. Confirm your selection by clicking "Next".
    4. If you have selected a service that is subject to a charge, you will need to confirm once more to complete the booking. In such cases you will receive an updated booking confirmation.
    Note:

    Once booked, additional services cannot be cancelled.

    Why can I not manage or view my flight online via Eurowings?

    If you cannot view or manage your flight online, please check the details on your booking confirmation to make sure that these are the same.

    If the information is correct, and you still cannot access your booking, this could be because you did not make the booking directly with Eurowings, but rather via a travel agency, a travel portal or a tour organiser. In this case, please contact the company with which you made the booking directly. Otherwise, our call centre as well as our ground crew at the airport will of course be happy to help you.

    Flights with our partner airlines

    At eurowings.com, you can now also combine our flights with flights from other airlines. On selected routes, we offer you the additional possibility to book direct flights within our partner network.

    If you cannot find your flight booking at eurowings.com, this could be because you booked a Eurowings flight on our website in combination with another airline, or even a direct flight with another airline. Please check your booking confirmation, which was sent to you by email with the subject “Your Lufthansa Group booking”.

    Here you can find useful information about flights booked with other airlines at eurowings.com, as well as service contact information.

    Here you will find similar questions relating to this topic

    Can I add services to my Eurowings booking later?

    Yes, you can edit your booking and add the following extra services up to before web check-in closes before departure, whether you do it online, on your mobile phone, by phone or at one of our airport counters:

    • Regular, excess and special baggage (golfing equipment, bicycles and sports gear such as surfboards, snowboards, bodyboards, diving gear, and sail and hang gliders)
    • Transport of pets
    • Seat reservations
    • Boarding and deplaning assistance for hearing or visually impaired passengers and travelers with restricted mobility
    • Boarding with a wheelchair
    • Assistance for passengers with restricted mobility from check-in to the aircraft, including assistance with steps to aircraft
    • Train connections to airport

    Please be aware that space restrictions prevent us from transporting unlimited amounts of special baggage. Once our space is used up, you will no longer be able to select this service.

    Fare upgrade

    Up to 72 hours before departure, you can still upgrade your fare by phone or at our counters. There will be no processing charge if you do it by phone.

    Note:

    Do you have an etix® ticket number instead of a booking number? Did you book your Eurowings flight through a travel agent or one of our partner airlines? Did you book a flight with a partner airline at eurowings.com? If so, please contact the specific airline or your travel agent.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

     Are you flying on Eurowings long-haul flights from Frankfurt or Munich to Bangkok?

    Unfortunately, you cannot book any services via Eurowings Online Services for the following routes: Outgoing and return flight for Frankfurt am Main (FRA) to Mauritius (MRU) and Windhoek (WDH).

    Please contact the Eurowings call centre.

    Why can I not book services for my flight via Eurowings?

    If you cannot book services for your flight booking at eurowings.com, please check the details on your booking confirmation to make sure that these are the same.

    If the information is correct, and you still cannot access your booking, this could be because you did not make the booking directly with Eurowings, but rather via a travel agency, a travel portal or a tour organiser. In this case, please contact the company with which you made the booking directly. Otherwise, our call centre as well as our ground crew at the airport will of course be happy to help you.

    Flights with our partner airlines

    At eurowings.com, you can now also combine our flights with flights from other airlines. On selected routes, we offer you the additional possibility to book direct flights within our partner network.

    If you cannot book services for your flight booking at eurowings.com, this could be because you booked a Eurowings flight on our website in combination with another airline, or even a direct flight with another airline. Please check your booking confirmation, which was sent to you by email with the subject “Your Lufthansa Group booking”.

    Here you can find useful information about flights booked with other airlines at eurowings.com, as well as service contact information.

    Here you will find similar questions relating to this topic

  • Can I change the name of a passenger when I book an Eurowings award flight?

    You have the option of transferring your booking to another person. Until 2 hours before departure at the latest, you can have the name changed for a charge by phoning our call center and giving us the booking code.

    If you have booked a flight that covers several legs, please note that it is only possible to change passengers up to 2 hours before the scheduled departure time of the first (initial) leg of the flight.

    How do I redeem my Eurowings Boomerang Club miles?

    It's easy to book an available award flight at the BASIC, SMART, BEST or BIZclass fare level fare level – just go online. To do this, click on "Redeem" and log in with your Boomerang Club details. You can then select and book the flight you want using the "Book award flight" function.

    Your award flight must be booked no later than two days before the desired departure date and is subject to availability. You can also transfer your award flight to someone else or add bookings for companions.

    Please note that Boomerang Club miles can only be redeemed for Eurowings award flights.

    Can I change or cancel my Eurowings Boomerang Club award flight booking?

    You can change your award flight to any other available award flight online, on your mobile phone or by calling the Boomerang hotline at +44 (0) 330 365 9986 (€0.20 per call from landlines – €0.60 maximum per call from mobile phones). Like other flights, this is subject to a booking change charge.

    If it is not possible to change to another award flight, both the award flight and the miles used for it will be forfeited.

    Transfer to a third party

    Naturally you also have the option of transferring your award flight to another person at a later date by calling the Boomerang hotline at +44 (0) 330 365 9986 (€0.20 per call from landlines – €0.60 maximum per call from mobile phones).

    For a charge, you can notify us of any name changes, stating the booking number, no later than before web check-in closes before departure.

    If several legs of a flight are booked in one booking, please be aware that it is only possible to switch passengers up to before web check-in closes before the scheduled departure time of the first (originating) leg of the flight.

    How many Boomerang Club miles do I need to book an award flight?

    Fare

    Germany/Europe incl. Northafrica

    one-way

    Germany/Europe incl. Northafrica

    round-trip

    Intercontinental

    one-way

    Intercontinental

    round-trip

    BASIC  9,000 20,000 40,000 80,000
    SMART 15,000 30,000 60,000 120,000
    BEST* - - 80,000 160,000

    BIZclass
    40,000  80,000  100,000  200,000 

    *: The BEST fare is not available on flights within Germany or within Europe. BEST fare premium flights will prospectively be available for international flights from August 2018.

    Can I change my Eurowings award flight booking?

    As a rule, it is possible to change your award flight booking except in the case of Fly Smart tickets and mileage offers. Please note that booking changes are subject to a charge.

  • How far in advance can I book a Eurowings Blind Booking flight?

    Blind Booking flights can be booked up to 45 days days before departure.

    How does Eurowings blind booking work?

    This option calls for some spontaneity, since you won't know right away where you'll be heading. In return, we guarantee you our attractive low prices – even for last-minute bookings!

    How it works:

    1. On the "Blind booking" page, pick your departure airport and the theme for your trip –  for example, "Party" or "Culture". Each category contains various destinations, and you will be assigned one of them at the end of the booking process.
    2. For a small fee you can rule out certain destinations.
    3. Enter your desired travel dates and the number of travelers.
    4. When the booking is complete, you will find out what your destination is so that you can prepare for your trip.

    More information on blind booking

    Note:

    You can also pay for your blind booking flight with a coupon or gift card.

    How do I redeem Eurowings flight coupons?

    Want to redeem a flight coupon? Flight vouchers can be redeemed online or on your mobile phone.

    How it works:

    1. Select the flight you want and then the "Coupon" payment method.
    2. If the amount due is more than the value of the coupon, you can pay the remaining balance with another payment method
    3. If the value of the coupon is more than the amount due, the remaining credit will still be valid and can be redeemed on another booking. However, this only applies to coupons for purchases. We will not make cash payments for the value of the coupon or any remaining credit.

    Validity

    • Coupons can only be redeemed for Eurowings flights, including Blind Booking flights. Bookings can be changed in accordance with the GCCs.
    • Coupons can also be used to pay for additional services that are directly related to the flight either at the time of the initial booking or at a later date.

    Exceptions

    • Vouchers cannot be used to book any package deals (e.g. flight and hotel) or partner offers (e.g. Rail&Fly, hotels, rental cars and insurance).
    • We regret to inform you that it is not possible to redeem vouchers for long-haul flights at this time.

    Promotional vouchers

    Separate conditions apply for promotional coupons presented in contests or as part of marketing campaigns.

    Terms of use for promotional coupons

    How many people can I book flights for with Eurowings Blind Booking?

    Blind Booking flights can be booked for a maximum of 9 passengers.

    What does the Eurowings Blind Booking price include?

    The price shown applies per person per journey and includes all taxes and charges. Further costs are only incurred if you choose to rule out certain destinations or add other services.

  • How do I redeem Eurowings flight coupons?

    Want to redeem a flight coupon? Flight vouchers can be redeemed online or on your mobile phone.

    How it works:

    1. Select the flight you want and then the "Coupon" payment method.
    2. If the amount due is more than the value of the coupon, you can pay the remaining balance with another payment method
    3. If the value of the coupon is more than the amount due, the remaining credit will still be valid and can be redeemed on another booking. However, this only applies to coupons for purchases. We will not make cash payments for the value of the coupon or any remaining credit.

    Validity

    • Coupons can only be redeemed for Eurowings flights, including Blind Booking flights. Bookings can be changed in accordance with the GCCs.
    • Coupons can also be used to pay for additional services that are directly related to the flight either at the time of the initial booking or at a later date.

    Exceptions

    • Vouchers cannot be used to book any package deals (e.g. flight and hotel) or partner offers (e.g. Rail&Fly, hotels, rental cars and insurance).
    • We regret to inform you that it is not possible to redeem vouchers for long-haul flights at this time.

    Promotional vouchers

    Separate conditions apply for promotional coupons presented in contests or as part of marketing campaigns.

    Terms of use for promotional coupons

    What are the rules for Eurowings flight coupons and gift cards?

    • Eurowings accepts no liability for loss of coupons, gift cards or coupon codes and will not issue replacements.
    • Coupons and gift cards may only be used for private purposes. Other uses, such as internet sales for commercial purposes in your own name or through third parties, are not permitted without prior authorization from Eurowings.
    • Please note: we regret to inform you that it is not possible to redeem vouchers for long-haul flights at this time.

    More information can be found in the Terms of Use.

    Click here to view the GCC, which apply to the purchase and redemption of coupons.

    Promotional coupons/gift cards

    Separate Terms of use apply to promotional coupons or gift cards presented in contests or as part of marketing campaigns.

    How can I buy Eurowings flight coupons or gift cards?

    You can only buy flight coupons and gift cards online on our "Flight coupons" page. Here's how it works:

    1. Select a design for your coupon/gift card and enter your preferred value.
    2. You can also choose to write a personal message for the recipient.
    3. After entering your contact details, you will proceed to payment. Please note that flight coupons and gift cards cannot be paid by direct debit.
    4. Your coupon/gift card will then be emailed either to you or to the recipient.
    Note:

    Flight coupons and gift cards can only be purchased in euros, but they can also be redeemed for flights that were paid for in a different currency.

    What payment options are available at Eurowings?

    Service is very important to us, so we offer a wide range of payment options. We ask for your understanding in the event that not all payment options are available to you.

    Direct debit

    You can pay with direct debit up to 5 days before departure, as long as the following requirements are met:

    • You hold a current account.
    • Sufficient funds are available in your account.

    Any charges incurred by canceled payments or insufficient funds will be added to the ticket price. In the event of a chargeback, please do not make any payments. We will contact you as soon as possible to discuss the next step.

    Note:

    Direct debit arrangements may vary for flights booked with our partner airlines at eurowings.com

    Credit cards

    You can also pay with your credit card as long as you are entitled to use it to pay by phone or online. For more information about this, please contact your bank.

    We accept the following credit cards:

    • MasterCard
    • Debit MasterCard
    • American Express
    • VISA Card
    • VISA Electron
    • VISA Debit Card
    • AirPlus
    • Diners Club

    Unfortunately, we are currently unable to accept Eurocheque cards.

    PayPal

    You can either authorize PayPal to transfer the payment amount to us or you can authorize us to withdraw the relevant amount from your PayPal account.

    Paying with an invoice (RatePAY)

    You can also pay for your flight and any additional services ordered with a RatePAY invoice if:

    • You book online and the amount payable is at least €20 but no more than €2,000
    • The flight price is given in euros
    • Your billing and contact address is your personal address and is within the Federal Republic of Germany or Austria
    • You have a good credit rating

    Detailed information can be found in the RatePAY data protection declaration.

    If you meet these criteria and we have accepted your request to pay by RatePAY invoice, the invoice amount will be due on the tenth business day after booking or no later than the last business day before departure. Payment must arrive in the receiving account by this date. Please only transfer the payment to the bank account specified on the invoice.

    If you are unable to use this payment method, we can offer you an alternative payment option.

    Note:

    This payment method can only be used to pay for flight bookings.

    Cash payments

    You may only pay in cash if you book your ticket at one of our airport counters.

    Coupons

    Paying for a booking with a coupon is quick and simple:

    1. In the "Payment" step of the online booking process, select the option to pay with a voucher.
    2. Enter your voucher code and then check the code entered and the travel services in your basket.
    3. Click on "Confirm booking" to complete your booking.

    If the price of the flight exceeds the value of your coupon, you may pay the remaining amount either with another coupon or another payment method.

    Validity

    Coupons can only be used to book Eurowings flight services, not partner offers (e.g. Rail&Fly, rental cars or hotels).

    Please note that conditions of use vary for purchased and promotional vouchers.

    Note:

    Coupons cannot be used to book flights with our partner airlines at eurowings.com. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How long are Eurowings flight coupons good for?

    You can redeem our Eurowings flight coupons anytime before the end of the third year after purchase. Coupons may not be extended or exchanged for cash.

    Please note that coupons may not be used until we have received payment, or no less than 24 hours after purchase. If payment is made by direct debit, the coupon may not be used until 5 days have passed since payment.

    Promotional coupons

    Separate terms of use apply for promotional coupons awarded as prizes in contests or as part of marketing campaigns:

    Terms of use for promotional coupons

  • How many people must travel together to qualify as a group for Eurowings?

    If more than 9 people are travelling together, they qualify as a group for Eurowings.

    How do I make a Eurowings group booking?

    1. If you would like to book a Eurowings flight for more than 9 people, please complete our group request form first.
    2. After you have submitted the form, we will email you a personalized, non-binding quotation.
    3. If you accept the quotation, please email us a request to issue a binding contract of air carriage based on the quotation.
    4. We will email you a booking confirmation within two working days.

    Click here to proceed to group booking.

    Providing the names of group members

    The names of the group members must be provided to us no later than 4 working days before the scheduled outbound departure date, excluding the date of travel. If names are provided later or are changed, additional charges will apply.

    Cancellation for more than 12 passengers

    You may cancel the booking for 10% of the group members (rounded down to the nearest individual) up to a month before departure and you will receive a full reimbursement for the payment, provided that the original group contained 12 or more passengers.

    The full terms are available in our General Conditions of Carriage.

    Our employees are available to answer any questions you may have about group bookings. Contact us daily between 9.00 a.m. and 12.00 p.m. and between 1.00 p.m. and 5.00 p.m. (CET).

    You can reach the group department by phone at 01806 122 345 (€0.20 per call from landlines – max. €0.60 per call from mobile phones) or by email at gruppen@eurowings.com.

    Note:

    If you would like to make a group booking with one of our partner airlines, please contact the specific airline. The corresponding terms of this airline apply. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What are the General Conditions for Group Bookings at Eurowings?

    1. Validity
      The Eurowings General Conditions for Group Bookings apply to each carriage of passengers and baggage advertised and booked through Eurowings GmbH (hereinafter "Eurowings") for groups of more than 9 people ("Group Booking").
    2. Contract of Carriage/Booking
      The Contract of Carriage enters into effect when the contact person returns the booking quotation (offer) and Eurowings issues the booking confirmation (acceptance).
      Unless the booking is for a family, the contact person acts as the group representative. In this case, the contact person enters into the Contract of Carriage in his or her own name on behalf of the individual group members.
    3. Processing by contact person
      The entire booking process, including payment, shall be handled by the contact person named in the quotation. Essential information, such as the Eurowings General Conditions of Carriage (GCC), flight schedules, flight changes, etc. is to be provided to the group members by the contact person in good time and in full. Information given to the contact person will be assumed to have been passed on to the remaining group members.
    4. List of names
      A complete list of names of all group members must be provided to Eurowings at the latest 4 working days before departure.
    5. Booking changes/cancellation
      Bookings (flight times or dates) may be changed before departure and will incur an additional charge (per person and per leg of the trip) plus the difference in the new flight price, if applicable. After the scheduled departure time, no changes may be made. For groups of 12 travelers or more, 10% of the group (rounded down to the nearest individual) may cancel up to a month before departure and will receive a full reimbursement. Additional passengers (1–9 people) may only be added separately online or through the call center at the current Eurowings flight price (subject to availability).
    6. Refusal of carriage for a group member
      If a group member is refused carriage for good cause, the remaining group members do not have the right to cancel the booking. The obligation to pay the Group Booking price remains.
      In addition, the General Conditions of Carriage (GCC) apply, insofar as no clause to the contrary exists in the General Conditions for Group Bookings.
    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How many people can I book flights for with Eurowings Blind Booking?

    Blind Booking flights can be booked for a maximum of 9 passengers.

    What is the maximum number of people for whom I can book online at Eurowings?

    Under "Booking" you can book a flight for up to 9 people. You must provide the first and last name of each person.

    If you would like to book flights for more than 9  people, you will find more information here.

  • What does "Payment status: declined/pending" mean on the "My bookings" and "Booking changes" pages at Eurowings?

    The status display under "My flight" in the "View booking" area allows you to track the status of your payment and see when your payment has gone through.

    Declined

    "Declined" status is displayed if the payment could not be completed for some reason or if your direct debit has been returned.

    Please note that if payment is unsuccessful, reservations may be canceled without warning in accordance with the Conditions of Carriage (item 4.5).

    Pending

    "Pending" status means that authorization is still in progress, but your seat is reserved. If payment is unsuccessful, the status will change to "Declined".

    Confirmed

    If "Confirmed" status is displayed, both your payment and reservation are complete and your flight booking has been confirmed.

    If you have any questions about your payment status, our competent employees at our call center will be happy to advise you.

    You can check the status of your payment here.

    What payment options are available at Eurowings?

    Service is very important to us, so we offer a wide range of payment options. We ask for your understanding in the event that not all payment options are available to you.

    Direct debit

    You can pay with direct debit up to 5 days before departure, as long as the following requirements are met:

    • You hold a current account.
    • Sufficient funds are available in your account.

    Any charges incurred by canceled payments or insufficient funds will be added to the ticket price. In the event of a chargeback, please do not make any payments. We will contact you as soon as possible to discuss the next step.

    Note:

    Direct debit arrangements may vary for flights booked with our partner airlines at eurowings.com

    Credit cards

    You can also pay with your credit card as long as you are entitled to use it to pay by phone or online. For more information about this, please contact your bank.

    We accept the following credit cards:

    • MasterCard
    • Debit MasterCard
    • American Express
    • VISA Card
    • VISA Electron
    • VISA Debit Card
    • AirPlus
    • Diners Club

    Unfortunately, we are currently unable to accept Eurocheque cards.

    PayPal

    You can either authorize PayPal to transfer the payment amount to us or you can authorize us to withdraw the relevant amount from your PayPal account.

    Paying with an invoice (RatePAY)

    You can also pay for your flight and any additional services ordered with a RatePAY invoice if:

    • You book online and the amount payable is at least €20 but no more than €2,000
    • The flight price is given in euros
    • Your billing and contact address is your personal address and is within the Federal Republic of Germany or Austria
    • You have a good credit rating

    Detailed information can be found in the RatePAY data protection declaration.

    If you meet these criteria and we have accepted your request to pay by RatePAY invoice, the invoice amount will be due on the tenth business day after booking or no later than the last business day before departure. Payment must arrive in the receiving account by this date. Please only transfer the payment to the bank account specified on the invoice.

    If you are unable to use this payment method, we can offer you an alternative payment option.

    Note:

    This payment method can only be used to pay for flight bookings.

    Cash payments

    You may only pay in cash if you book your ticket at one of our airport counters.

    Coupons

    Paying for a booking with a coupon is quick and simple:

    1. In the "Payment" step of the online booking process, select the option to pay with a voucher.
    2. Enter your voucher code and then check the code entered and the travel services in your basket.
    3. Click on "Confirm booking" to complete your booking.

    If the price of the flight exceeds the value of your coupon, you may pay the remaining amount either with another coupon or another payment method.

    Validity

    Coupons can only be used to book Eurowings flight services, not partner offers (e.g. Rail&Fly, rental cars or hotels).

    Please note that conditions of use vary for purchased and promotional vouchers.

    Note:

    Coupons cannot be used to book flights with our partner airlines at eurowings.com. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Do payment surcharges apply at Eurowings?

    No payment surcharges apply when you book a flight. 

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    When will my payment be debited from my account at Eurowings?

    Payment for your trip is due as soon as your booking is confirmed. Debiting can take up to a few days depending on your bank, so you must ensure there are sufficient funds in your account until the payment has been debited.

  • How will I be billed at Eurowings?

    You will receive your Eurowings statement by email. This is your electronic ticket. Both Article 34 of the German VAT Implementation Order (UStDV) and a circular from the German Ministry of Finance (BMF) on January 29, 2004, Ref. IV B 7 – S 7280 – 19/04 recognize transport tickets as invoices (without an electronic signature) entitling the purchaser to a deduction for input tax.

    Lost your booking confirmation?

    No problem. Just phone our call center and we will be happy to send you a new booking confirmation.

    Note:

    If you have an etix® ticket number or if you have booked a flight with one of our partner airlines at eurowings.com or a Eurowings flight at one of our partner airline websites or through a travel agency, please contact the relevant airline or your travel agency to request a statement.

    Does my Eurowings booking confirmation/invoice entitle me to input tax deduction?

    Eurowings invoices are electronic plane tickets. Article 34 of the German Turnover Tax Implementing Regulation (UStDV) recognises transport tickets as invoices and the statement of the German Ministry of Finance (BMF) of 29 January 2004, Ref. IV B 7 – S 7280 – 19/04, recognises transport tickets as invoices (without electronic signature) entitling the purchaser to input tax deduction.

    Note:

    For questions relating to invoices issued by our partner airlines, please contact the relevant airline. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can billing addresses or bank details be changed after booking at Eurowings?

    No, after a booking has been completed it is no longer possible to change your details.

    Why doesn't my Eurowings bill show German sales tax?

    Only Eurowings flights within Germany are subject to VAT. Charges for international flights therefore do not include this sales tax.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. They can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • What are the rules for Eurowings flight coupons and gift cards?

    • Eurowings accepts no liability for loss of coupons, gift cards or coupon codes and will not issue replacements.
    • Coupons and gift cards may only be used for private purposes. Other uses, such as internet sales for commercial purposes in your own name or through third parties, are not permitted without prior authorization from Eurowings.
    • Please note: we regret to inform you that it is not possible to redeem vouchers for long-haul flights at this time.

    More information can be found in the Terms of Use.

    Click here to view the GCC, which apply to the purchase and redemption of coupons.

    Promotional coupons/gift cards

    Separate Terms of use apply to promotional coupons or gift cards presented in contests or as part of marketing campaigns.

    How do I make a Eurowings group booking?

    1. If you would like to book a Eurowings flight for more than 9 people, please complete our group request form first.
    2. After you have submitted the form, we will email you a personalized, non-binding quotation.
    3. If you accept the quotation, please email us a request to issue a binding contract of air carriage based on the quotation.
    4. We will email you a booking confirmation within two working days.

    Click here to proceed to group booking.

    Providing the names of group members

    The names of the group members must be provided to us no later than 4 working days before the scheduled outbound departure date, excluding the date of travel. If names are provided later or are changed, additional charges will apply.

    Cancellation for more than 12 passengers

    You may cancel the booking for 10% of the group members (rounded down to the nearest individual) up to a month before departure and you will receive a full reimbursement for the payment, provided that the original group contained 12 or more passengers.

    The full terms are available in our General Conditions of Carriage.

    Our employees are available to answer any questions you may have about group bookings. Contact us daily between 9.00 a.m. and 12.00 p.m. and between 1.00 p.m. and 5.00 p.m. (CET).

    You can reach the group department by phone at 01806 122 345 (€0.20 per call from landlines – max. €0.60 per call from mobile phones) or by email at gruppen@eurowings.com.

    Note:

    If you would like to make a group booking with one of our partner airlines, please contact the specific airline. The corresponding terms of this airline apply. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What are the General Conditions for Group Bookings at Eurowings?

    1. Validity
      The Eurowings General Conditions for Group Bookings apply to each carriage of passengers and baggage advertised and booked through Eurowings GmbH (hereinafter "Eurowings") for groups of more than 9 people ("Group Booking").
    2. Contract of Carriage/Booking
      The Contract of Carriage enters into effect when the contact person returns the booking quotation (offer) and Eurowings issues the booking confirmation (acceptance).
      Unless the booking is for a family, the contact person acts as the group representative. In this case, the contact person enters into the Contract of Carriage in his or her own name on behalf of the individual group members.
    3. Processing by contact person
      The entire booking process, including payment, shall be handled by the contact person named in the quotation. Essential information, such as the Eurowings General Conditions of Carriage (GCC), flight schedules, flight changes, etc. is to be provided to the group members by the contact person in good time and in full. Information given to the contact person will be assumed to have been passed on to the remaining group members.
    4. List of names
      A complete list of names of all group members must be provided to Eurowings at the latest 4 working days before departure.
    5. Booking changes/cancellation
      Bookings (flight times or dates) may be changed before departure and will incur an additional charge (per person and per leg of the trip) plus the difference in the new flight price, if applicable. After the scheduled departure time, no changes may be made. For groups of 12 travelers or more, 10% of the group (rounded down to the nearest individual) may cancel up to a month before departure and will receive a full reimbursement. Additional passengers (1–9 people) may only be added separately online or through the call center at the current Eurowings flight price (subject to availability).
    6. Refusal of carriage for a group member
      If a group member is refused carriage for good cause, the remaining group members do not have the right to cancel the booking. The obligation to pay the Group Booking price remains.
      In addition, the General Conditions of Carriage (GCC) apply, insofar as no clause to the contrary exists in the General Conditions for Group Bookings.
    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What may I pack in my luggage and what is prohibited at Eurowings?

    For security reasons, your luggage must comply with certain regulations and restrictions. There are also measures and guidelines which must be observed.

    More information can be found in the GCC (General Conditions of Carriage).

    Information on hazardous materials (e.g. electronic devices with lithium batteries, e-cigarettes) and their transport can be found here. If your device/item is not listed, please send us your query by email to service@eurowings.com.

    Information on lithium-ion batteries for wheelchairs and other mobility aids can be found here under the section ‘Passengers with wheelchairs’.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What will happen to my personal information at Eurowings?

    Protecting your privacy and personal information is one of our top priorities. Our technical and organisational security measures therefore comply with all provisions of the Federal Data Protection Act (BDSG) as well as additional regulations for protecting data on the internet. Furthermore, these measures are continually improved in line with technical developments.

    Further information on data protection. 

  • With the Eurowings Save Your Price option, do I have to pay the whole flight price straight away?

    No, when you use Save Your Price, you are only charged for the price-saving option. The saved flight price is only charged when the option is converted into a flight booking.

    What is Save Your Price at Eurowings?

    Save Your Price is a feature that allows you to save a selected flight price for 72 hours.

    Can Eurowings Save Your Price be extended for another 72 hours after the first 72 hours have passed?

    No, the booking automatically expires after 72 hours. To save the price for another 72-hour period, you need to start the Save Your Price process over again. The website will quote the price that is valid when you use the Save Your Price option again.

    Can Eurowings Save Your Price also be used with third-party suppliers such as online travel portals?

    No, this service is available exclusively on eurowings.com.

    Can I make changes to a saved flight during the Eurowings Save Your Price period?

    During the Save Your Price period, it is not possible to change:

    • the number of passengers
    • the journey booked
    • the date or time
    • the type of passengers (child, adult etc.).

    Changes can only be made after the option has expired in accordance with the usual conditions.

Frequently asked questions relating to the topic: Booking and booking changes

  • Can I transport a musical instrument in the Eurowings cabin as a carry-on?

    Yes, musical instruments can be carried as hand luggage if their size does not exceed 55 x 40 x 23 cm. The following musical instruments can be taken on board as hand luggage, even if they are slightly over the maximum size: clarinets, flutes, French horns, oboes, violins, trumpets.

    Larger musical instruments (such as guitars) may only be transported in the cabin if they are in a soft case on an extra seat.

    The charges applicable for traveling with musical instruments can be found in this table.

    A musical instrument carried on board counts as one piece of hand luggage. You may only take one other piece of hand luggage with a maximum size of 40 x 30 x 10 cm on board.

    Exception:

    Double basses must be transported in a hard case and checked as baggage. Due to their size, they may not be carried in the cabin.

    Extra seat

    If you book an extra seat by phone before midnight on the same day as you book your flight, the extra seat will cost the same as your own seat and there will be no extra charge. If an extra seat is added later, it will be charged at the current flight price as shown on the Internet.

    Note:

    Eurowings accepts no liability for musical instruments carried in the cabin.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can my child travel alone at Eurowings?

    Children age 12 or older may fly alone. Children under 12 may only fly accompanied by a responsible adult. Children between the ages of 5 and 11 may also travel accompanied by a sibling age 16 or older. The child's companion must be able to assist the child at all times in the event of an unexpected occurrence. If the responsible adult does not have parental authority, we must be provided with written permission from an adult with parental authority.

    Please note that special entry and exit conditions apply in some countries.

    Unaccompanied minor service

    On direct domestic flights and direct flights from Germany to Zurich or Vienna Eurowings offers an unaccompanied minor service (UM service) for children ages 5 up to and including 11. Our friendly staff will not only ensure the well-being of your child during the flight, but will also make sure that your child arrives safely in the destination airport.

    The UM service and the corresponding flight can be booked through the call center or at a Eurowings airport counter, but unfortunately not online or by mobile phone. If your booking has an etix® ticket number, you can only book the UM service at the airport.

    Charges

    A fee will be charged per leg of travel and per child. This must be paid with the booking payment.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can I add baggage to an existing Eurowings booking?

    Yes, baggage can be added to a booking up to before web check-in closes before departure. If this is done online through "Book add-ons", on a mobile phone in the "Manage bookings" area, or by telephone, the usual additional charges apply. You will pay more if you register your baggage when you get to the airport counter.

    Adding baggage to a booking online

    1. Log in on the "Book add-ons" page.
    2. You will see an overview of your flights with all of the services you have booked.
    3. Simply add your baggage or excess baggage.
    4. After clicking "Next", just confirm your payment to complete the booking.
    5. We will then send you an updated booking confirmation.
    Note:

    Registered baggage cannot be removed.
    If you have an etix® ticket number rather than a booking number, or if you have booked a Eurowings flight with one of our partner airlines or through a travel agency, baggage regulations may vary. Please contact the appropriate airline or your travel agency for more details.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. They can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How will I be billed at Eurowings?

    You will receive your Eurowings statement by email. This is your electronic ticket. Both Article 34 of the German VAT Implementation Order (UStDV) and a circular from the German Ministry of Finance (BMF) on January 29, 2004, Ref. IV B 7 – S 7280 – 19/04 recognize transport tickets as invoices (without an electronic signature) entitling the purchaser to a deduction for input tax.

    Lost your booking confirmation?

    No problem. Just phone our call center and we will be happy to send you a new booking confirmation.

    Note:

    If you have an etix® ticket number or if you have booked a flight with one of our partner airlines at eurowings.com or a Eurowings flight at one of our partner airline websites or through a travel agency, please contact the relevant airline or your travel agency to request a statement.

    How do I confirm that I was unable to travel on a Eurowings flight for insurance purposes?

    If you want to file an insurance claim and need confirmation that you were unable to travel, you can request this confirmation by filling out the form below.

    Note:

    For organizational reasons, insurance confirmations may only be requested after all travel dates have passed. If you need confirmation of missed travel for one of our partner airline flights, please contact the airline in question. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • What is the Eurowings Flex option?

    If you have opted for a SMART, BEST or BIZclass fare, you can add the Flex option during the booking process. It can be chosen separately for outgoing and return flights.

    Changing bookings

    Flights with the Flex option can be changed to another travel date at no extra cost up to before web check-in closes before departure – provided the same passenger boards the same flight on the same route within our published flight schedule.

    Cancellations

    Can't make your flight? The Flex option lets you cancel your flight at no extra cost up to 40 minutes before departure – online, on your mobile phone, by telephone or in person at the airport counter.

    Even after the flight departs, it is still possible to change or cancel it with the Flex option. However, this must be done by telephone or in person at the airport counter on the same day as the originally scheduled travel date. If the flight is changed or cancelled after it has already departed, we must unfortunately charge a flat fee.

    Other Germanwings bookings cannot be cancelled due to their low fares.

    Are food and drinks available on Eurowings flights?

    Yes, various food and drink options can be purchased at low prices on Eurowings flights. Fresh sandwiches, tasty snacks, hot and cold drinks – the choice is yours!

    BEST fare

    The BEST fare allows you to enjoy our BEST-Meals (one warm and one cold) including fresh products and specials. You can choose a drink during our on-board service.

    BIZclass fare

    If you have booked a flight an a Short and medium-haul route with a BIZclass fare, enjoy our special meal and service at your place. Your favourite snack & drink come at no extra charge. On long haul flights you can make your choice from the menu between two starters and a vegetarian, fish or meat main course. A dessert or cheese plate round off your moment of culinary pleasure on board.

    We are unfortunately unable to accommodate any special dietary requirements (such as gluten-free or lactose-free options) on board our flights.

    You can find out more about our in-flight services here.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How do I redeem my Eurowings Boomerang Club miles?

    It's easy to book an available award flight at the BASIC, SMART, BEST or BIZclass fare level fare level – just go online. To do this, click on "Redeem" and log in with your Boomerang Club details. You can then select and book the flight you want using the "Book award flight" function.

    Your award flight must be booked no later than two days before the desired departure date and is subject to availability. You can also transfer your award flight to someone else or add bookings for companions.

    Please note that Boomerang Club miles can only be redeemed for Eurowings award flights.

    What advantages does the Eurowings SMART fare offer?

    Tailored to your specific needs – our SMART fare includes certain additional services and lets you add others in yourself.

    SMART fare is our standard fare and includes all the BASIC fare flight services, and also one item of luggage, one item of hand luggage guaranteed in the cabin, airport check-in as well as priority boarding.*


    * not available at all airports

    Can I reserve a seat when I book my Eurowings flight?

    Yes, for a fee you can reserve a seat when you book your flight with Eurowings.

    You can also reserve a seat later – up to before web check-in closes before departure.

    SMART fare

    The SMART fare includes free reservation of your preferred seat. A seat with more legroom can also be booked for €4 - 6 (depending on the route).

    BEST fare

    The BEST fare lets you reserve a seat in the designated BEST section free of charge on Eurowings long-haul routes.

    BIZclass fare

    Seat reservation is available free of charge in rows 1–3 for the entire Airbus fleet in the BIZclass fare. It also includes a free adjacent seat for more space. Passengers can also experience the enjoyment of exclusive premium section seating with a nearly two-meter-long horizontal bed on long-haul routes.

    Please note that seats in rows with emergency exits are subject to special regulations.

    Important:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. The seat reservation option (with extra legroom) applies exclusively to selected flights and depends on the route and availability. This offer may not be available on some of the following aircraft: A319, A320, B737, B738, Q400, E190.

    For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • Can I transport a musical instrument in the Eurowings cabin as a carry-on?

    Yes, musical instruments can be carried as hand luggage if their size does not exceed 55 x 40 x 23 cm. The following musical instruments can be taken on board as hand luggage, even if they are slightly over the maximum size: clarinets, flutes, French horns, oboes, violins, trumpets.

    Larger musical instruments (such as guitars) may only be transported in the cabin if they are in a soft case on an extra seat.

    The charges applicable for traveling with musical instruments can be found in this table.

    A musical instrument carried on board counts as one piece of hand luggage. You may only take one other piece of hand luggage with a maximum size of 40 x 30 x 10 cm on board.

    Exception:

    Double basses must be transported in a hard case and checked as baggage. Due to their size, they may not be carried in the cabin.

    Extra seat

    If you book an extra seat by phone before midnight on the same day as you book your flight, the extra seat will cost the same as your own seat and there will be no extra charge. If an extra seat is added later, it will be charged at the current flight price as shown on the Internet.

    Note:

    Eurowings accepts no liability for musical instruments carried in the cabin.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What options do I have if I am unable to take my Eurowings flight?

    If you are unable to take your flight, you have three options:

    1. Change your booking to another date

    Flight bookings can be changed to another available date up to before web check-in closes before departure, provided that the flight will be taken by the same person on the same route and is on our published flight schedule. You can change your booking online, with our mobile services or by phoning our call center. If you have added the Flex option to your SMART fare, BEST fare or BIZclass fare fare booking, you can change your flight free of charge up to before web check-in closes before departure. For other bookings, a fixed charge per passenger and per leg of your trip will apply. The amount can be found in our table of charges (Article 17 "BKG" and "NC1"). The flight price is determined by the fare that applies to the route at the time you change the booking. If the new flight is more expensive, you must pay the difference in price as well as the booking change fee. However, refunds will not be issued if the new flight is lower in price.

    Changing your booking online
    1. Log in to "My flight" with your username and password.
    2. In the overview of your booked flights, select the flight you want to change.
    3. Enter the new flight date.

    Changes to flights made online must be made within the same fare. If you want to change your fare, you can do so by phone or at the airport counter up to 72 hours before departure.

    Charges

    Booking changes will incur a fixed charge and, if appropriate, the fare difference. We will also charge an administration fee for changes made by phone or in person. This does not apply to flights booked with the Flex option.

    2. Name change

    You can transfer your flight to another person by phone for a charge, but only up to before web check-in closes before departure (or in the case of bookings for multiple legs, up to before web check-in closes before the first flight departs). Please have your booking number ready when you call.

    Charges

    If the current flight price is higher than the flight you originally booked, you will be required to pay the difference.

    Note:

    If your booking has an etix® ticket number, it is not possible to change a name for a Eurowings flight.

    3. Cancellation

    If you have added the Flex option to your SMART fare, BEST fare  or BIZclass fare fare booking, you may cancel your flight up to 40 minutes before departure free of charge. Unfortunately, no other bookings can be canceled because of their low prices. However, the flight dates can be changed online in the "My flight" area. Alternatively, you can call us to have the flights transferred to another person; a charge will apply.

    There are four ways to cancel a flight booked with the SMART, BEST or BIZclass fare with the Flex option:

    With the Flex option, bookings may also be canceled after the original travel date has passed. This option is free of charge, but flights must be canceled on the same day as the original scheduled departure date by phone or in person at our airport counters. If a booking is changed or canceled after the original departure date, a fixed charge will apply.

     Note:

    If you have an etix® ticket number rather than a booking number, or if you have booked a flight operated by one of our partner airlines at eurowings.com or through a travel agency, please contact the specific airline or your travel agency.

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

     Are you flying on Eurowings long-haul flights from Frankfurt or Munich to Bangkok?

    Unfortunately you cannot make any adjustments to your flight via Eurowings Online Services for the following routes: Outgoing and return flight for Frankfurt am Main (FRA) to Mauritius (MRU) and Windhoek (WDH). Please contact the ${CMS.Airline EW} call centre.

    Can my Eurowings booking be transferred to someone else?

    Yes, name changes are possible on all Eurowings flights and can be reported, with the booking code, to our call center up to before web check-in closes before the flight.

    Charges

    Name changes are subject only to a processing fee. However, if the current price of the flight is higher than the price you originally paid, you will be charged the difference as well.

    Note:

    If your booking is based on an etix® ticket number, we regret that no name change will be possible.

    What is important to know about baggage on a Eurowings one-stop flight?

    After you have checked your baggage during check-in at the departure airport, it is automatically checked through to your destination, allowing you to transfer conveniently without it.

    Attention:

    For customs reasons, it is unfortunately not possible to check luggage through on flights from non-Schengen1 and/or non-EU departure airports such as Istanbul or Izmir with a transfer in Berlin. For this reason, we ask you to collect your baggage after you arrive in Berlin and proceed with it to the Eurowings transfer counter in the main hall. There you will get your boarding pass for your connecting flight. The transfer counter is marked with signs and is located right next to the regular check-in counter – just 100 meters from the baggage claim hall.

    Charges

    The baggage surcharge and any surcharge for excess baggage are only due once and cover the entire route, from the departure location through the transfer location to the destination airport.

    Click here to find out where to get your boarding pass for your connecting flight.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. They can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Footnote list

    5 For a list of the Schengen states, visit the website of the German Federal Foreign Office.

    How do I book a Eurowings flight?

    We offer a variety of booking options tailored to your individual needs. Choose from the following:

    Book online

    Book your flight quickly and conveniently from work, home or when you're on the go.

    1. Under "Booking", choose the "Book flights" menu option and select your departure and arrival airports, your preferred flight dates and the number of passengers.
    2. After you have confirmed your entries by clicking on the "Search for flight" button, you will see all available flights that match your search criteria, including their prices and fare conditions.
    3. Follow the instructions step by step until you have completed the booking process.
    4. At the end of the booking process you will receive a booking confirmation number or etix® ticket number. You will need this number for check-in and to continue managing your flight.
    Note:

    You can pay for online bookings with a credit card, PayPal, a coupon, on account or by direct debit. Direct-debit payments are possible up to  5 days before departure.

    Book on your mobile phone

    Booking doesn't get any more flexible than this. Book your flight using the browser on your data-enabled mobile phone. If you have a smartphone, it's even easier: Download the Eurowings app for iPhone or Android.

    Find out more about booking flights on your mobile phone


    Note:

    You can pay for mobile bookings with a credit card, PayPal, a flight coupon, on account or by direct debit.

    Book by phone

    We will be happy to help you personally with your booking for a processing fee and will answer any questions you may have, for example about excess luggage or traveling with children.

    How to reach us:

    +49 (0)221 599 882 02 ((the local rates of your phone service provider apply.))

    Book at the counter

    Of course, you can also book your flight in person right at the Eurowings counter of the departure location in question for a flat advisory fee.

    Note:

    If you would like to book flights on our partner airlines with us, you can only do this on our website.Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • Can I add baggage to an existing Eurowings booking?

    Yes, baggage can be added to a booking up to before web check-in closes before departure. If this is done online through "Book add-ons", on a mobile phone in the "Manage bookings" area, or by telephone, the usual additional charges apply. You will pay more if you register your baggage when you get to the airport counter.

    Adding baggage to a booking online

    1. Log in on the "Book add-ons" page.
    2. You will see an overview of your flights with all of the services you have booked.
    3. Simply add your baggage or excess baggage.
    4. After clicking "Next", just confirm your payment to complete the booking.
    5. We will then send you an updated booking confirmation.
    Note:

    Registered baggage cannot be removed.
    If you have an etix® ticket number rather than a booking number, or if you have booked a Eurowings flight with one of our partner airlines or through a travel agency, baggage regulations may vary. Please contact the appropriate airline or your travel agency for more details.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. They can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How do I book additional services online after I have booked my Eurowings flight?

    1. After you have logged in on the "Book add-ons" page with your surname and booking code, you will see your itinerary with all of the services you have already booked.
    2. Now, simply add the additional services you want.
    3. Confirm your selection by clicking "Next".
    4. If you have selected a service that is subject to a charge, you will need to confirm once more to complete the booking. In such cases you will receive an updated booking confirmation.
    Note:

    Once booked, additional services cannot be cancelled.

    Why can I not manage or view my flight online via Eurowings?

    If you cannot view or manage your flight online, please check the details on your booking confirmation to make sure that these are the same.

    If the information is correct, and you still cannot access your booking, this could be because you did not make the booking directly with Eurowings, but rather via a travel agency, a travel portal or a tour organiser. In this case, please contact the company with which you made the booking directly. Otherwise, our call centre as well as our ground crew at the airport will of course be happy to help you.

    Flights with our partner airlines

    At eurowings.com, you can now also combine our flights with flights from other airlines. On selected routes, we offer you the additional possibility to book direct flights within our partner network.

    If you cannot find your flight booking at eurowings.com, this could be because you booked a Eurowings flight on our website in combination with another airline, or even a direct flight with another airline. Please check your booking confirmation, which was sent to you by email with the subject “Your Lufthansa Group booking”.

    Here you can find useful information about flights booked with other airlines at eurowings.com, as well as service contact information.

    Here you will find similar questions relating to this topic

    Can I add services to my Eurowings booking later?

    Yes, you can edit your booking and add the following extra services up to before web check-in closes before departure, whether you do it online, on your mobile phone, by phone or at one of our airport counters:

    • Regular, excess and special baggage (golfing equipment, bicycles and sports gear such as surfboards, snowboards, bodyboards, diving gear, and sail and hang gliders)
    • Transport of pets
    • Seat reservations
    • Boarding and deplaning assistance for hearing or visually impaired passengers and travelers with restricted mobility
    • Boarding with a wheelchair
    • Assistance for passengers with restricted mobility from check-in to the aircraft, including assistance with steps to aircraft
    • Train connections to airport

    Please be aware that space restrictions prevent us from transporting unlimited amounts of special baggage. Once our space is used up, you will no longer be able to select this service.

    Fare upgrade

    Up to 72 hours before departure, you can still upgrade your fare by phone or at our counters. There will be no processing charge if you do it by phone.

    Note:

    Do you have an etix® ticket number instead of a booking number? Did you book your Eurowings flight through a travel agent or one of our partner airlines? Did you book a flight with a partner airline at eurowings.com? If so, please contact the specific airline or your travel agent.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

     Are you flying on Eurowings long-haul flights from Frankfurt or Munich to Bangkok?

    Unfortunately, you cannot book any services via Eurowings Online Services for the following routes: Outgoing and return flight for Frankfurt am Main (FRA) to Mauritius (MRU) and Windhoek (WDH).

    Please contact the Eurowings call centre.

    Why can I not book services for my flight via Eurowings?

    If you cannot book services for your flight booking at eurowings.com, please check the details on your booking confirmation to make sure that these are the same.

    If the information is correct, and you still cannot access your booking, this could be because you did not make the booking directly with Eurowings, but rather via a travel agency, a travel portal or a tour organiser. In this case, please contact the company with which you made the booking directly. Otherwise, our call centre as well as our ground crew at the airport will of course be happy to help you.

    Flights with our partner airlines

    At eurowings.com, you can now also combine our flights with flights from other airlines. On selected routes, we offer you the additional possibility to book direct flights within our partner network.

    If you cannot book services for your flight booking at eurowings.com, this could be because you booked a Eurowings flight on our website in combination with another airline, or even a direct flight with another airline. Please check your booking confirmation, which was sent to you by email with the subject “Your Lufthansa Group booking”.

    Here you can find useful information about flights booked with other airlines at eurowings.com, as well as service contact information.

    Here you will find similar questions relating to this topic

  • Can I change the name of a passenger when I book an Eurowings award flight?

    You have the option of transferring your booking to another person. Until 2 hours before departure at the latest, you can have the name changed for a charge by phoning our call center and giving us the booking code.

    If you have booked a flight that covers several legs, please note that it is only possible to change passengers up to 2 hours before the scheduled departure time of the first (initial) leg of the flight.

    How do I redeem my Eurowings Boomerang Club miles?

    It's easy to book an available award flight at the BASIC, SMART, BEST or BIZclass fare level fare level – just go online. To do this, click on "Redeem" and log in with your Boomerang Club details. You can then select and book the flight you want using the "Book award flight" function.

    Your award flight must be booked no later than two days before the desired departure date and is subject to availability. You can also transfer your award flight to someone else or add bookings for companions.

    Please note that Boomerang Club miles can only be redeemed for Eurowings award flights.

    Can I change or cancel my Eurowings Boomerang Club award flight booking?

    You can change your award flight to any other available award flight online, on your mobile phone or by calling the Boomerang hotline at +44 (0) 330 365 9986 (€0.20 per call from landlines – €0.60 maximum per call from mobile phones). Like other flights, this is subject to a booking change charge.

    If it is not possible to change to another award flight, both the award flight and the miles used for it will be forfeited.

    Transfer to a third party

    Naturally you also have the option of transferring your award flight to another person at a later date by calling the Boomerang hotline at +44 (0) 330 365 9986 (€0.20 per call from landlines – €0.60 maximum per call from mobile phones).

    For a charge, you can notify us of any name changes, stating the booking number, no later than before web check-in closes before departure.

    If several legs of a flight are booked in one booking, please be aware that it is only possible to switch passengers up to before web check-in closes before the scheduled departure time of the first (originating) leg of the flight.

    How many Boomerang Club miles do I need to book an award flight?

    Fare

    Germany/Europe incl. Northafrica

    one-way

    Germany/Europe incl. Northafrica

    round-trip

    Intercontinental

    one-way

    Intercontinental

    round-trip

    BASIC  9,000 20,000 40,000 80,000
    SMART 15,000 30,000 60,000 120,000
    BEST* - - 80,000 160,000

    BIZclass
    40,000  80,000  100,000  200,000 

    *: The BEST fare is not available on flights within Germany or within Europe. BEST fare premium flights will prospectively be available for international flights from August 2018.

    Can I change my Eurowings award flight booking?

    As a rule, it is possible to change your award flight booking except in the case of Fly Smart tickets and mileage offers. Please note that booking changes are subject to a charge.

  • How far in advance can I book a Eurowings Blind Booking flight?

    Blind Booking flights can be booked up to 45 days days before departure.

    How does Eurowings blind booking work?

    This option calls for some spontaneity, since you won't know right away where you'll be heading. In return, we guarantee you our attractive low prices – even for last-minute bookings!

    How it works:

    1. On the "Blind booking" page, pick your departure airport and the theme for your trip –  for example, "Party" or "Culture". Each category contains various destinations, and you will be assigned one of them at the end of the booking process.
    2. For a small fee you can rule out certain destinations.
    3. Enter your desired travel dates and the number of travelers.
    4. When the booking is complete, you will find out what your destination is so that you can prepare for your trip.

    More information on blind booking

    Note:

    You can also pay for your blind booking flight with a coupon or gift card.

    How do I redeem Eurowings flight coupons?

    Want to redeem a flight coupon? Flight vouchers can be redeemed online or on your mobile phone.

    How it works:

    1. Select the flight you want and then the "Coupon" payment method.
    2. If the amount due is more than the value of the coupon, you can pay the remaining balance with another payment method
    3. If the value of the coupon is more than the amount due, the remaining credit will still be valid and can be redeemed on another booking. However, this only applies to coupons for purchases. We will not make cash payments for the value of the coupon or any remaining credit.

    Validity

    • Coupons can only be redeemed for Eurowings flights, including Blind Booking flights. Bookings can be changed in accordance with the GCCs.
    • Coupons can also be used to pay for additional services that are directly related to the flight either at the time of the initial booking or at a later date.

    Exceptions

    • Vouchers cannot be used to book any package deals (e.g. flight and hotel) or partner offers (e.g. Rail&Fly, hotels, rental cars and insurance).
    • We regret to inform you that it is not possible to redeem vouchers for long-haul flights at this time.

    Promotional vouchers

    Separate conditions apply for promotional coupons presented in contests or as part of marketing campaigns.

    Terms of use for promotional coupons

    How many people can I book flights for with Eurowings Blind Booking?

    Blind Booking flights can be booked for a maximum of 9 passengers.

    What does the Eurowings Blind Booking price include?

    The price shown applies per person per journey and includes all taxes and charges. Further costs are only incurred if you choose to rule out certain destinations or add other services.

  • How do I redeem Eurowings flight coupons?

    Want to redeem a flight coupon? Flight vouchers can be redeemed online or on your mobile phone.

    How it works:

    1. Select the flight you want and then the "Coupon" payment method.
    2. If the amount due is more than the value of the coupon, you can pay the remaining balance with another payment method
    3. If the value of the coupon is more than the amount due, the remaining credit will still be valid and can be redeemed on another booking. However, this only applies to coupons for purchases. We will not make cash payments for the value of the coupon or any remaining credit.

    Validity

    • Coupons can only be redeemed for Eurowings flights, including Blind Booking flights. Bookings can be changed in accordance with the GCCs.
    • Coupons can also be used to pay for additional services that are directly related to the flight either at the time of the initial booking or at a later date.

    Exceptions

    • Vouchers cannot be used to book any package deals (e.g. flight and hotel) or partner offers (e.g. Rail&Fly, hotels, rental cars and insurance).
    • We regret to inform you that it is not possible to redeem vouchers for long-haul flights at this time.

    Promotional vouchers

    Separate conditions apply for promotional coupons presented in contests or as part of marketing campaigns.

    Terms of use for promotional coupons

    What are the rules for Eurowings flight coupons and gift cards?

    • Eurowings accepts no liability for loss of coupons, gift cards or coupon codes and will not issue replacements.
    • Coupons and gift cards may only be used for private purposes. Other uses, such as internet sales for commercial purposes in your own name or through third parties, are not permitted without prior authorization from Eurowings.
    • Please note: we regret to inform you that it is not possible to redeem vouchers for long-haul flights at this time.

    More information can be found in the Terms of Use.

    Click here to view the GCC, which apply to the purchase and redemption of coupons.

    Promotional coupons/gift cards

    Separate Terms of use apply to promotional coupons or gift cards presented in contests or as part of marketing campaigns.

    How can I buy Eurowings flight coupons or gift cards?

    You can only buy flight coupons and gift cards online on our "Flight coupons" page. Here's how it works:

    1. Select a design for your coupon/gift card and enter your preferred value.
    2. You can also choose to write a personal message for the recipient.
    3. After entering your contact details, you will proceed to payment. Please note that flight coupons and gift cards cannot be paid by direct debit.
    4. Your coupon/gift card will then be emailed either to you or to the recipient.
    Note:

    Flight coupons and gift cards can only be purchased in euros, but they can also be redeemed for flights that were paid for in a different currency.

    What payment options are available at Eurowings?

    Service is very important to us, so we offer a wide range of payment options. We ask for your understanding in the event that not all payment options are available to you.

    Direct debit

    You can pay with direct debit up to 5 days before departure, as long as the following requirements are met:

    • You hold a current account.
    • Sufficient funds are available in your account.

    Any charges incurred by canceled payments or insufficient funds will be added to the ticket price. In the event of a chargeback, please do not make any payments. We will contact you as soon as possible to discuss the next step.

    Note:

    Direct debit arrangements may vary for flights booked with our partner airlines at eurowings.com

    Credit cards

    You can also pay with your credit card as long as you are entitled to use it to pay by phone or online. For more information about this, please contact your bank.

    We accept the following credit cards:

    • MasterCard
    • Debit MasterCard
    • American Express
    • VISA Card
    • VISA Electron
    • VISA Debit Card
    • AirPlus
    • Diners Club

    Unfortunately, we are currently unable to accept Eurocheque cards.

    PayPal

    You can either authorize PayPal to transfer the payment amount to us or you can authorize us to withdraw the relevant amount from your PayPal account.

    Paying with an invoice (RatePAY)

    You can also pay for your flight and any additional services ordered with a RatePAY invoice if:

    • You book online and the amount payable is at least €20 but no more than €2,000
    • The flight price is given in euros
    • Your billing and contact address is your personal address and is within the Federal Republic of Germany or Austria
    • You have a good credit rating

    Detailed information can be found in the RatePAY data protection declaration.

    If you meet these criteria and we have accepted your request to pay by RatePAY invoice, the invoice amount will be due on the tenth business day after booking or no later than the last business day before departure. Payment must arrive in the receiving account by this date. Please only transfer the payment to the bank account specified on the invoice.

    If you are unable to use this payment method, we can offer you an alternative payment option.

    Note:

    This payment method can only be used to pay for flight bookings.

    Cash payments

    You may only pay in cash if you book your ticket at one of our airport counters.

    Coupons

    Paying for a booking with a coupon is quick and simple:

    1. In the "Payment" step of the online booking process, select the option to pay with a voucher.
    2. Enter your voucher code and then check the code entered and the travel services in your basket.
    3. Click on "Confirm booking" to complete your booking.

    If the price of the flight exceeds the value of your coupon, you may pay the remaining amount either with another coupon or another payment method.

    Validity

    Coupons can only be used to book Eurowings flight services, not partner offers (e.g. Rail&Fly, rental cars or hotels).

    Please note that conditions of use vary for purchased and promotional vouchers.

    Note:

    Coupons cannot be used to book flights with our partner airlines at eurowings.com. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How long are Eurowings flight coupons good for?

    You can redeem our Eurowings flight coupons anytime before the end of the third year after purchase. Coupons may not be extended or exchanged for cash.

    Please note that coupons may not be used until we have received payment, or no less than 24 hours after purchase. If payment is made by direct debit, the coupon may not be used until 5 days have passed since payment.

    Promotional coupons

    Separate terms of use apply for promotional coupons awarded as prizes in contests or as part of marketing campaigns:

    Terms of use for promotional coupons

  • How many people must travel together to qualify as a group for Eurowings?

    If more than 9 people are travelling together, they qualify as a group for Eurowings.

    How do I make a Eurowings group booking?

    1. If you would like to book a Eurowings flight for more than 9 people, please complete our group request form first.
    2. After you have submitted the form, we will email you a personalized, non-binding quotation.
    3. If you accept the quotation, please email us a request to issue a binding contract of air carriage based on the quotation.
    4. We will email you a booking confirmation within two working days.

    Click here to proceed to group booking.

    Providing the names of group members

    The names of the group members must be provided to us no later than 4 working days before the scheduled outbound departure date, excluding the date of travel. If names are provided later or are changed, additional charges will apply.

    Cancellation for more than 12 passengers

    You may cancel the booking for 10% of the group members (rounded down to the nearest individual) up to a month before departure and you will receive a full reimbursement for the payment, provided that the original group contained 12 or more passengers.

    The full terms are available in our General Conditions of Carriage.

    Our employees are available to answer any questions you may have about group bookings. Contact us daily between 9.00 a.m. and 12.00 p.m. and between 1.00 p.m. and 5.00 p.m. (CET).

    You can reach the group department by phone at 01806 122 345 (€0.20 per call from landlines – max. €0.60 per call from mobile phones) or by email at gruppen@eurowings.com.

    Note:

    If you would like to make a group booking with one of our partner airlines, please contact the specific airline. The corresponding terms of this airline apply. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What are the General Conditions for Group Bookings at Eurowings?

    1. Validity
      The Eurowings General Conditions for Group Bookings apply to each carriage of passengers and baggage advertised and booked through Eurowings GmbH (hereinafter "Eurowings") for groups of more than 9 people ("Group Booking").
    2. Contract of Carriage/Booking
      The Contract of Carriage enters into effect when the contact person returns the booking quotation (offer) and Eurowings issues the booking confirmation (acceptance).
      Unless the booking is for a family, the contact person acts as the group representative. In this case, the contact person enters into the Contract of Carriage in his or her own name on behalf of the individual group members.
    3. Processing by contact person
      The entire booking process, including payment, shall be handled by the contact person named in the quotation. Essential information, such as the Eurowings General Conditions of Carriage (GCC), flight schedules, flight changes, etc. is to be provided to the group members by the contact person in good time and in full. Information given to the contact person will be assumed to have been passed on to the remaining group members.
    4. List of names
      A complete list of names of all group members must be provided to Eurowings at the latest 4 working days before departure.
    5. Booking changes/cancellation
      Bookings (flight times or dates) may be changed before departure and will incur an additional charge (per person and per leg of the trip) plus the difference in the new flight price, if applicable. After the scheduled departure time, no changes may be made. For groups of 12 travelers or more, 10% of the group (rounded down to the nearest individual) may cancel up to a month before departure and will receive a full reimbursement. Additional passengers (1–9 people) may only be added separately online or through the call center at the current Eurowings flight price (subject to availability).
    6. Refusal of carriage for a group member
      If a group member is refused carriage for good cause, the remaining group members do not have the right to cancel the booking. The obligation to pay the Group Booking price remains.
      In addition, the General Conditions of Carriage (GCC) apply, insofar as no clause to the contrary exists in the General Conditions for Group Bookings.
    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How many people can I book flights for with Eurowings Blind Booking?

    Blind Booking flights can be booked for a maximum of 9 passengers.

    What is the maximum number of people for whom I can book online at Eurowings?

    Under "Booking" you can book a flight for up to 9 people. You must provide the first and last name of each person.

    If you would like to book flights for more than 9  people, you will find more information here.

  • What does "Payment status: declined/pending" mean on the "My bookings" and "Booking changes" pages at Eurowings?

    The status display under "My flight" in the "View booking" area allows you to track the status of your payment and see when your payment has gone through.

    Declined

    "Declined" status is displayed if the payment could not be completed for some reason or if your direct debit has been returned.

    Please note that if payment is unsuccessful, reservations may be canceled without warning in accordance with the Conditions of Carriage (item 4.5).

    Pending

    "Pending" status means that authorization is still in progress, but your seat is reserved. If payment is unsuccessful, the status will change to "Declined".

    Confirmed

    If "Confirmed" status is displayed, both your payment and reservation are complete and your flight booking has been confirmed.

    If you have any questions about your payment status, our competent employees at our call center will be happy to advise you.

    You can check the status of your payment here.

    What payment options are available at Eurowings?

    Service is very important to us, so we offer a wide range of payment options. We ask for your understanding in the event that not all payment options are available to you.

    Direct debit

    You can pay with direct debit up to 5 days before departure, as long as the following requirements are met:

    • You hold a current account.
    • Sufficient funds are available in your account.

    Any charges incurred by canceled payments or insufficient funds will be added to the ticket price. In the event of a chargeback, please do not make any payments. We will contact you as soon as possible to discuss the next step.

    Note:

    Direct debit arrangements may vary for flights booked with our partner airlines at eurowings.com

    Credit cards

    You can also pay with your credit card as long as you are entitled to use it to pay by phone or online. For more information about this, please contact your bank.

    We accept the following credit cards:

    • MasterCard
    • Debit MasterCard
    • American Express
    • VISA Card
    • VISA Electron
    • VISA Debit Card
    • AirPlus
    • Diners Club

    Unfortunately, we are currently unable to accept Eurocheque cards.

    PayPal

    You can either authorize PayPal to transfer the payment amount to us or you can authorize us to withdraw the relevant amount from your PayPal account.

    Paying with an invoice (RatePAY)

    You can also pay for your flight and any additional services ordered with a RatePAY invoice if:

    • You book online and the amount payable is at least €20 but no more than €2,000
    • The flight price is given in euros
    • Your billing and contact address is your personal address and is within the Federal Republic of Germany or Austria
    • You have a good credit rating

    Detailed information can be found in the RatePAY data protection declaration.

    If you meet these criteria and we have accepted your request to pay by RatePAY invoice, the invoice amount will be due on the tenth business day after booking or no later than the last business day before departure. Payment must arrive in the receiving account by this date. Please only transfer the payment to the bank account specified on the invoice.

    If you are unable to use this payment method, we can offer you an alternative payment option.

    Note:

    This payment method can only be used to pay for flight bookings.

    Cash payments

    You may only pay in cash if you book your ticket at one of our airport counters.

    Coupons

    Paying for a booking with a coupon is quick and simple:

    1. In the "Payment" step of the online booking process, select the option to pay with a voucher.
    2. Enter your voucher code and then check the code entered and the travel services in your basket.
    3. Click on "Confirm booking" to complete your booking.

    If the price of the flight exceeds the value of your coupon, you may pay the remaining amount either with another coupon or another payment method.

    Validity

    Coupons can only be used to book Eurowings flight services, not partner offers (e.g. Rail&Fly, rental cars or hotels).

    Please note that conditions of use vary for purchased and promotional vouchers.

    Note:

    Coupons cannot be used to book flights with our partner airlines at eurowings.com. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Do payment surcharges apply at Eurowings?

    No payment surcharges apply when you book a flight. 

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    When will my payment be debited from my account at Eurowings?

    Payment for your trip is due as soon as your booking is confirmed. Debiting can take up to a few days depending on your bank, so you must ensure there are sufficient funds in your account until the payment has been debited.

  • How will I be billed at Eurowings?

    You will receive your Eurowings statement by email. This is your electronic ticket. Both Article 34 of the German VAT Implementation Order (UStDV) and a circular from the German Ministry of Finance (BMF) on January 29, 2004, Ref. IV B 7 – S 7280 – 19/04 recognize transport tickets as invoices (without an electronic signature) entitling the purchaser to a deduction for input tax.

    Lost your booking confirmation?

    No problem. Just phone our call center and we will be happy to send you a new booking confirmation.

    Note:

    If you have an etix® ticket number or if you have booked a flight with one of our partner airlines at eurowings.com or a Eurowings flight at one of our partner airline websites or through a travel agency, please contact the relevant airline or your travel agency to request a statement.

    Does my Eurowings booking confirmation/invoice entitle me to input tax deduction?

    Eurowings invoices are electronic plane tickets. Article 34 of the German Turnover Tax Implementing Regulation (UStDV) recognises transport tickets as invoices and the statement of the German Ministry of Finance (BMF) of 29 January 2004, Ref. IV B 7 – S 7280 – 19/04, recognises transport tickets as invoices (without electronic signature) entitling the purchaser to input tax deduction.

    Note:

    For questions relating to invoices issued by our partner airlines, please contact the relevant airline. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can billing addresses or bank details be changed after booking at Eurowings?

    No, after a booking has been completed it is no longer possible to change your details.

    Why doesn't my Eurowings bill show German sales tax?

    Only Eurowings flights within Germany are subject to VAT. Charges for international flights therefore do not include this sales tax.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. They can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • What are the rules for Eurowings flight coupons and gift cards?

    • Eurowings accepts no liability for loss of coupons, gift cards or coupon codes and will not issue replacements.
    • Coupons and gift cards may only be used for private purposes. Other uses, such as internet sales for commercial purposes in your own name or through third parties, are not permitted without prior authorization from Eurowings.
    • Please note: we regret to inform you that it is not possible to redeem vouchers for long-haul flights at this time.

    More information can be found in the Terms of Use.

    Click here to view the GCC, which apply to the purchase and redemption of coupons.

    Promotional coupons/gift cards

    Separate Terms of use apply to promotional coupons or gift cards presented in contests or as part of marketing campaigns.

    How do I make a Eurowings group booking?

    1. If you would like to book a Eurowings flight for more than 9 people, please complete our group request form first.
    2. After you have submitted the form, we will email you a personalized, non-binding quotation.
    3. If you accept the quotation, please email us a request to issue a binding contract of air carriage based on the quotation.
    4. We will email you a booking confirmation within two working days.

    Click here to proceed to group booking.

    Providing the names of group members

    The names of the group members must be provided to us no later than 4 working days before the scheduled outbound departure date, excluding the date of travel. If names are provided later or are changed, additional charges will apply.

    Cancellation for more than 12 passengers

    You may cancel the booking for 10% of the group members (rounded down to the nearest individual) up to a month before departure and you will receive a full reimbursement for the payment, provided that the original group contained 12 or more passengers.

    The full terms are available in our General Conditions of Carriage.

    Our employees are available to answer any questions you may have about group bookings. Contact us daily between 9.00 a.m. and 12.00 p.m. and between 1.00 p.m. and 5.00 p.m. (CET).

    You can reach the group department by phone at 01806 122 345 (€0.20 per call from landlines – max. €0.60 per call from mobile phones) or by email at gruppen@eurowings.com.

    Note:

    If you would like to make a group booking with one of our partner airlines, please contact the specific airline. The corresponding terms of this airline apply. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What are the General Conditions for Group Bookings at Eurowings?

    1. Validity
      The Eurowings General Conditions for Group Bookings apply to each carriage of passengers and baggage advertised and booked through Eurowings GmbH (hereinafter "Eurowings") for groups of more than 9 people ("Group Booking").
    2. Contract of Carriage/Booking
      The Contract of Carriage enters into effect when the contact person returns the booking quotation (offer) and Eurowings issues the booking confirmation (acceptance).
      Unless the booking is for a family, the contact person acts as the group representative. In this case, the contact person enters into the Contract of Carriage in his or her own name on behalf of the individual group members.
    3. Processing by contact person
      The entire booking process, including payment, shall be handled by the contact person named in the quotation. Essential information, such as the Eurowings General Conditions of Carriage (GCC), flight schedules, flight changes, etc. is to be provided to the group members by the contact person in good time and in full. Information given to the contact person will be assumed to have been passed on to the remaining group members.
    4. List of names
      A complete list of names of all group members must be provided to Eurowings at the latest 4 working days before departure.
    5. Booking changes/cancellation
      Bookings (flight times or dates) may be changed before departure and will incur an additional charge (per person and per leg of the trip) plus the difference in the new flight price, if applicable. After the scheduled departure time, no changes may be made. For groups of 12 travelers or more, 10% of the group (rounded down to the nearest individual) may cancel up to a month before departure and will receive a full reimbursement. Additional passengers (1–9 people) may only be added separately online or through the call center at the current Eurowings flight price (subject to availability).
    6. Refusal of carriage for a group member
      If a group member is refused carriage for good cause, the remaining group members do not have the right to cancel the booking. The obligation to pay the Group Booking price remains.
      In addition, the General Conditions of Carriage (GCC) apply, insofar as no clause to the contrary exists in the General Conditions for Group Bookings.
    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What may I pack in my luggage and what is prohibited at Eurowings?

    For security reasons, your luggage must comply with certain regulations and restrictions. There are also measures and guidelines which must be observed.

    More information can be found in the GCC (General Conditions of Carriage).

    Information on hazardous materials (e.g. electronic devices with lithium batteries, e-cigarettes) and their transport can be found here. If your device/item is not listed, please send us your query by email to service@eurowings.com.

    Information on lithium-ion batteries for wheelchairs and other mobility aids can be found here under the section ‘Passengers with wheelchairs’.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What will happen to my personal information at Eurowings?

    Protecting your privacy and personal information is one of our top priorities. Our technical and organisational security measures therefore comply with all provisions of the Federal Data Protection Act (BDSG) as well as additional regulations for protecting data on the internet. Furthermore, these measures are continually improved in line with technical developments.

    Further information on data protection. 

  • With the Eurowings Save Your Price option, do I have to pay the whole flight price straight away?

    No, when you use Save Your Price, you are only charged for the price-saving option. The saved flight price is only charged when the option is converted into a flight booking.

    What is Save Your Price at Eurowings?

    Save Your Price is a feature that allows you to save a selected flight price for 72 hours.

    Can Eurowings Save Your Price be extended for another 72 hours after the first 72 hours have passed?

    No, the booking automatically expires after 72 hours. To save the price for another 72-hour period, you need to start the Save Your Price process over again. The website will quote the price that is valid when you use the Save Your Price option again.

    Can Eurowings Save Your Price also be used with third-party suppliers such as online travel portals?

    No, this service is available exclusively on eurowings.com.

    Can I make changes to a saved flight during the Eurowings Save Your Price period?

    During the Save Your Price period, it is not possible to change:

    • the number of passengers
    • the journey booked
    • the date or time
    • the type of passengers (child, adult etc.).

    Changes can only be made after the option has expired in accordance with the usual conditions.

Frequently asked questions relating to the topic: Booking and booking changes

  • Can I transport a musical instrument in the Eurowings cabin as a carry-on?

    Yes, musical instruments can be carried as hand luggage if their size does not exceed 55 x 40 x 23 cm. The following musical instruments can be taken on board as hand luggage, even if they are slightly over the maximum size: clarinets, flutes, French horns, oboes, violins, trumpets.

    Larger musical instruments (such as guitars) may only be transported in the cabin if they are in a soft case on an extra seat.

    The charges applicable for traveling with musical instruments can be found in this table.

    A musical instrument carried on board counts as one piece of hand luggage. You may only take one other piece of hand luggage with a maximum size of 40 x 30 x 10 cm on board.

    Exception:

    Double basses must be transported in a hard case and checked as baggage. Due to their size, they may not be carried in the cabin.

    Extra seat

    If you book an extra seat by phone before midnight on the same day as you book your flight, the extra seat will cost the same as your own seat and there will be no extra charge. If an extra seat is added later, it will be charged at the current flight price as shown on the Internet.

    Note:

    Eurowings accepts no liability for musical instruments carried in the cabin.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can my child travel alone at Eurowings?

    Children age 12 or older may fly alone. Children under 12 may only fly accompanied by a responsible adult. Children between the ages of 5 and 11 may also travel accompanied by a sibling age 16 or older. The child's companion must be able to assist the child at all times in the event of an unexpected occurrence. If the responsible adult does not have parental authority, we must be provided with written permission from an adult with parental authority.

    Please note that special entry and exit conditions apply in some countries.

    Unaccompanied minor service

    On direct domestic flights and direct flights from Germany to Zurich or Vienna Eurowings offers an unaccompanied minor service (UM service) for children ages 5 up to and including 11. Our friendly staff will not only ensure the well-being of your child during the flight, but will also make sure that your child arrives safely in the destination airport.

    The UM service and the corresponding flight can be booked through the call center or at a Eurowings airport counter, but unfortunately not online or by mobile phone. If your booking has an etix® ticket number, you can only book the UM service at the airport.

    Charges

    A fee will be charged per leg of travel and per child. This must be paid with the booking payment.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can I add baggage to an existing Eurowings booking?

    Yes, baggage can be added to a booking up to before web check-in closes before departure. If this is done online through "Book add-ons", on a mobile phone in the "Manage bookings" area, or by telephone, the usual additional charges apply. You will pay more if you register your baggage when you get to the airport counter.

    Adding baggage to a booking online

    1. Log in on the "Book add-ons" page.
    2. You will see an overview of your flights with all of the services you have booked.
    3. Simply add your baggage or excess baggage.
    4. After clicking "Next", just confirm your payment to complete the booking.
    5. We will then send you an updated booking confirmation.
    Note:

    Registered baggage cannot be removed.
    If you have an etix® ticket number rather than a booking number, or if you have booked a Eurowings flight with one of our partner airlines or through a travel agency, baggage regulations may vary. Please contact the appropriate airline or your travel agency for more details.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. They can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How will I be billed at Eurowings?

    You will receive your Eurowings statement by email. This is your electronic ticket. Both Article 34 of the German VAT Implementation Order (UStDV) and a circular from the German Ministry of Finance (BMF) on January 29, 2004, Ref. IV B 7 – S 7280 – 19/04 recognize transport tickets as invoices (without an electronic signature) entitling the purchaser to a deduction for input tax.

    Lost your booking confirmation?

    No problem. Just phone our call center and we will be happy to send you a new booking confirmation.

    Note:

    If you have an etix® ticket number or if you have booked a flight with one of our partner airlines at eurowings.com or a Eurowings flight at one of our partner airline websites or through a travel agency, please contact the relevant airline or your travel agency to request a statement.

    How do I confirm that I was unable to travel on a Eurowings flight for insurance purposes?

    If you want to file an insurance claim and need confirmation that you were unable to travel, you can request this confirmation by filling out the form below.

    Note:

    For organizational reasons, insurance confirmations may only be requested after all travel dates have passed. If you need confirmation of missed travel for one of our partner airline flights, please contact the airline in question. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • What is the Eurowings Flex option?

    If you have opted for a SMART, BEST or BIZclass fare, you can add the Flex option during the booking process. It can be chosen separately for outgoing and return flights.

    Changing bookings

    Flights with the Flex option can be changed to another travel date at no extra cost up to before web check-in closes before departure – provided the same passenger boards the same flight on the same route within our published flight schedule.

    Cancellations

    Can't make your flight? The Flex option lets you cancel your flight at no extra cost up to 40 minutes before departure – online, on your mobile phone, by telephone or in person at the airport counter.

    Even after the flight departs, it is still possible to change or cancel it with the Flex option. However, this must be done by telephone or in person at the airport counter on the same day as the originally scheduled travel date. If the flight is changed or cancelled after it has already departed, we must unfortunately charge a flat fee.

    Other Germanwings bookings cannot be cancelled due to their low fares.

    Are food and drinks available on Eurowings flights?

    Yes, various food and drink options can be purchased at low prices on Eurowings flights. Fresh sandwiches, tasty snacks, hot and cold drinks – the choice is yours!

    BEST fare

    The BEST fare allows you to enjoy our BEST-Meals (one warm and one cold) including fresh products and specials. You can choose a drink during our on-board service.

    BIZclass fare

    If you have booked a flight an a Short and medium-haul route with a BIZclass fare, enjoy our special meal and service at your place. Your favourite snack & drink come at no extra charge. On long haul flights you can make your choice from the menu between two starters and a vegetarian, fish or meat main course. A dessert or cheese plate round off your moment of culinary pleasure on board.

    We are unfortunately unable to accommodate any special dietary requirements (such as gluten-free or lactose-free options) on board our flights.

    You can find out more about our in-flight services here.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How do I redeem my Eurowings Boomerang Club miles?

    It's easy to book an available award flight at the BASIC, SMART, BEST or BIZclass fare level fare level – just go online. To do this, click on "Redeem" and log in with your Boomerang Club details. You can then select and book the flight you want using the "Book award flight" function.

    Your award flight must be booked no later than two days before the desired departure date and is subject to availability. You can also transfer your award flight to someone else or add bookings for companions.

    Please note that Boomerang Club miles can only be redeemed for Eurowings award flights.

    What advantages does the Eurowings SMART fare offer?

    Tailored to your specific needs – our SMART fare includes certain additional services and lets you add others in yourself.

    SMART fare is our standard fare and includes all the BASIC fare flight services, and also one item of luggage, one item of hand luggage guaranteed in the cabin, airport check-in as well as priority boarding.*


    * not available at all airports

    Can I reserve a seat when I book my Eurowings flight?

    Yes, for a fee you can reserve a seat when you book your flight with Eurowings.

    You can also reserve a seat later – up to before web check-in closes before departure.

    SMART fare

    The SMART fare includes free reservation of your preferred seat. A seat with more legroom can also be booked for €4 - 6 (depending on the route).

    BEST fare

    The BEST fare lets you reserve a seat in the designated BEST section free of charge on Eurowings long-haul routes.

    BIZclass fare

    Seat reservation is available free of charge in rows 1–3 for the entire Airbus fleet in the BIZclass fare. It also includes a free adjacent seat for more space. Passengers can also experience the enjoyment of exclusive premium section seating with a nearly two-meter-long horizontal bed on long-haul routes.

    Please note that seats in rows with emergency exits are subject to special regulations.

    Important:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. The seat reservation option (with extra legroom) applies exclusively to selected flights and depends on the route and availability. This offer may not be available on some of the following aircraft: A319, A320, B737, B738, Q400, E190.

    For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • Can I transport a musical instrument in the Eurowings cabin as a carry-on?

    Yes, musical instruments can be carried as hand luggage if their size does not exceed 55 x 40 x 23 cm. The following musical instruments can be taken on board as hand luggage, even if they are slightly over the maximum size: clarinets, flutes, French horns, oboes, violins, trumpets.

    Larger musical instruments (such as guitars) may only be transported in the cabin if they are in a soft case on an extra seat.

    The charges applicable for traveling with musical instruments can be found in this table.

    A musical instrument carried on board counts as one piece of hand luggage. You may only take one other piece of hand luggage with a maximum size of 40 x 30 x 10 cm on board.

    Exception:

    Double basses must be transported in a hard case and checked as baggage. Due to their size, they may not be carried in the cabin.

    Extra seat

    If you book an extra seat by phone before midnight on the same day as you book your flight, the extra seat will cost the same as your own seat and there will be no extra charge. If an extra seat is added later, it will be charged at the current flight price as shown on the Internet.

    Note:

    Eurowings accepts no liability for musical instruments carried in the cabin.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What options do I have if I am unable to take my Eurowings flight?

    If you are unable to take your flight, you have three options:

    1. Change your booking to another date

    Flight bookings can be changed to another available date up to before web check-in closes before departure, provided that the flight will be taken by the same person on the same route and is on our published flight schedule. You can change your booking online, with our mobile services or by phoning our call center. If you have added the Flex option to your SMART fare, BEST fare or BIZclass fare fare booking, you can change your flight free of charge up to before web check-in closes before departure. For other bookings, a fixed charge per passenger and per leg of your trip will apply. The amount can be found in our table of charges (Article 17 "BKG" and "NC1"). The flight price is determined by the fare that applies to the route at the time you change the booking. If the new flight is more expensive, you must pay the difference in price as well as the booking change fee. However, refunds will not be issued if the new flight is lower in price.

    Changing your booking online
    1. Log in to "My flight" with your username and password.
    2. In the overview of your booked flights, select the flight you want to change.
    3. Enter the new flight date.

    Changes to flights made online must be made within the same fare. If you want to change your fare, you can do so by phone or at the airport counter up to 72 hours before departure.

    Charges

    Booking changes will incur a fixed charge and, if appropriate, the fare difference. We will also charge an administration fee for changes made by phone or in person. This does not apply to flights booked with the Flex option.

    2. Name change

    You can transfer your flight to another person by phone for a charge, but only up to before web check-in closes before departure (or in the case of bookings for multiple legs, up to before web check-in closes before the first flight departs). Please have your booking number ready when you call.

    Charges

    If the current flight price is higher than the flight you originally booked, you will be required to pay the difference.

    Note:

    If your booking has an etix® ticket number, it is not possible to change a name for a Eurowings flight.

    3. Cancellation

    If you have added the Flex option to your SMART fare, BEST fare  or BIZclass fare fare booking, you may cancel your flight up to 40 minutes before departure free of charge. Unfortunately, no other bookings can be canceled because of their low prices. However, the flight dates can be changed online in the "My flight" area. Alternatively, you can call us to have the flights transferred to another person; a charge will apply.

    There are four ways to cancel a flight booked with the SMART, BEST or BIZclass fare with the Flex option:

    With the Flex option, bookings may also be canceled after the original travel date has passed. This option is free of charge, but flights must be canceled on the same day as the original scheduled departure date by phone or in person at our airport counters. If a booking is changed or canceled after the original departure date, a fixed charge will apply.

     Note:

    If you have an etix® ticket number rather than a booking number, or if you have booked a flight operated by one of our partner airlines at eurowings.com or through a travel agency, please contact the specific airline or your travel agency.

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

     Are you flying on Eurowings long-haul flights from Frankfurt or Munich to Bangkok?

    Unfortunately you cannot make any adjustments to your flight via Eurowings Online Services for the following routes: Outgoing and return flight for Frankfurt am Main (FRA) to Mauritius (MRU) and Windhoek (WDH). Please contact the ${CMS.Airline EW} call centre.

    Can my Eurowings booking be transferred to someone else?

    Yes, name changes are possible on all Eurowings flights and can be reported, with the booking code, to our call center up to before web check-in closes before the flight.

    Charges

    Name changes are subject only to a processing fee. However, if the current price of the flight is higher than the price you originally paid, you will be charged the difference as well.

    Note:

    If your booking is based on an etix® ticket number, we regret that no name change will be possible.

    What is important to know about baggage on a Eurowings one-stop flight?

    After you have checked your baggage during check-in at the departure airport, it is automatically checked through to your destination, allowing you to transfer conveniently without it.

    Attention:

    For customs reasons, it is unfortunately not possible to check luggage through on flights from non-Schengen1 and/or non-EU departure airports such as Istanbul or Izmir with a transfer in Berlin. For this reason, we ask you to collect your baggage after you arrive in Berlin and proceed with it to the Eurowings transfer counter in the main hall. There you will get your boarding pass for your connecting flight. The transfer counter is marked with signs and is located right next to the regular check-in counter – just 100 meters from the baggage claim hall.

    Charges

    The baggage surcharge and any surcharge for excess baggage are only due once and cover the entire route, from the departure location through the transfer location to the destination airport.

    Click here to find out where to get your boarding pass for your connecting flight.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. They can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Footnote list

    6 For a list of the Schengen states, visit the website of the German Federal Foreign Office.

    How do I book a Eurowings flight?

    We offer a variety of booking options tailored to your individual needs. Choose from the following:

    Book online

    Book your flight quickly and conveniently from work, home or when you're on the go.

    1. Under "Booking", choose the "Book flights" menu option and select your departure and arrival airports, your preferred flight dates and the number of passengers.
    2. After you have confirmed your entries by clicking on the "Search for flight" button, you will see all available flights that match your search criteria, including their prices and fare conditions.
    3. Follow the instructions step by step until you have completed the booking process.
    4. At the end of the booking process you will receive a booking confirmation number or etix® ticket number. You will need this number for check-in and to continue managing your flight.
    Note:

    You can pay for online bookings with a credit card, PayPal, a coupon, on account or by direct debit. Direct-debit payments are possible up to  5 days before departure.

    Book on your mobile phone

    Booking doesn't get any more flexible than this. Book your flight using the browser on your data-enabled mobile phone. If you have a smartphone, it's even easier: Download the Eurowings app for iPhone or Android.

    Find out more about booking flights on your mobile phone


    Note:

    You can pay for mobile bookings with a credit card, PayPal, a flight coupon, on account or by direct debit.

    Book by phone

    We will be happy to help you personally with your booking for a processing fee and will answer any questions you may have, for example about excess luggage or traveling with children.

    How to reach us:

    +49 (0)221 599 882 02 ((the local rates of your phone service provider apply.))

    Book at the counter

    Of course, you can also book your flight in person right at the Eurowings counter of the departure location in question for a flat advisory fee.

    Note:

    If you would like to book flights on our partner airlines with us, you can only do this on our website.Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • Can I add baggage to an existing Eurowings booking?

    Yes, baggage can be added to a booking up to before web check-in closes before departure. If this is done online through "Book add-ons", on a mobile phone in the "Manage bookings" area, or by telephone, the usual additional charges apply. You will pay more if you register your baggage when you get to the airport counter.

    Adding baggage to a booking online

    1. Log in on the "Book add-ons" page.
    2. You will see an overview of your flights with all of the services you have booked.
    3. Simply add your baggage or excess baggage.
    4. After clicking "Next", just confirm your payment to complete the booking.
    5. We will then send you an updated booking confirmation.
    Note:

    Registered baggage cannot be removed.
    If you have an etix® ticket number rather than a booking number, or if you have booked a Eurowings flight with one of our partner airlines or through a travel agency, baggage regulations may vary. Please contact the appropriate airline or your travel agency for more details.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. They can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How do I book additional services online after I have booked my Eurowings flight?

    1. After you have logged in on the "Book add-ons" page with your surname and booking code, you will see your itinerary with all of the services you have already booked.
    2. Now, simply add the additional services you want.
    3. Confirm your selection by clicking "Next".
    4. If you have selected a service that is subject to a charge, you will need to confirm once more to complete the booking. In such cases you will receive an updated booking confirmation.
    Note:

    Once booked, additional services cannot be cancelled.

    Why can I not manage or view my flight online via Eurowings?

    If you cannot view or manage your flight online, please check the details on your booking confirmation to make sure that these are the same.

    If the information is correct, and you still cannot access your booking, this could be because you did not make the booking directly with Eurowings, but rather via a travel agency, a travel portal or a tour organiser. In this case, please contact the company with which you made the booking directly. Otherwise, our call centre as well as our ground crew at the airport will of course be happy to help you.

    Flights with our partner airlines

    At eurowings.com, you can now also combine our flights with flights from other airlines. On selected routes, we offer you the additional possibility to book direct flights within our partner network.

    If you cannot find your flight booking at eurowings.com, this could be because you booked a Eurowings flight on our website in combination with another airline, or even a direct flight with another airline. Please check your booking confirmation, which was sent to you by email with the subject “Your Lufthansa Group booking”.

    Here you can find useful information about flights booked with other airlines at eurowings.com, as well as service contact information.

    Here you will find similar questions relating to this topic

    Can I add services to my Eurowings booking later?

    Yes, you can edit your booking and add the following extra services up to before web check-in closes before departure, whether you do it online, on your mobile phone, by phone or at one of our airport counters:

    • Regular, excess and special baggage (golfing equipment, bicycles and sports gear such as surfboards, snowboards, bodyboards, diving gear, and sail and hang gliders)
    • Transport of pets
    • Seat reservations
    • Boarding and deplaning assistance for hearing or visually impaired passengers and travelers with restricted mobility
    • Boarding with a wheelchair
    • Assistance for passengers with restricted mobility from check-in to the aircraft, including assistance with steps to aircraft
    • Train connections to airport

    Please be aware that space restrictions prevent us from transporting unlimited amounts of special baggage. Once our space is used up, you will no longer be able to select this service.

    Fare upgrade

    Up to 72 hours before departure, you can still upgrade your fare by phone or at our counters. There will be no processing charge if you do it by phone.

    Note:

    Do you have an etix® ticket number instead of a booking number? Did you book your Eurowings flight through a travel agent or one of our partner airlines? Did you book a flight with a partner airline at eurowings.com? If so, please contact the specific airline or your travel agent.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

     Are you flying on Eurowings long-haul flights from Frankfurt or Munich to Bangkok?

    Unfortunately, you cannot book any services via Eurowings Online Services for the following routes: Outgoing and return flight for Frankfurt am Main (FRA) to Mauritius (MRU) and Windhoek (WDH).

    Please contact the Eurowings call centre.

    Why can I not book services for my flight via Eurowings?

    If you cannot book services for your flight booking at eurowings.com, please check the details on your booking confirmation to make sure that these are the same.

    If the information is correct, and you still cannot access your booking, this could be because you did not make the booking directly with Eurowings, but rather via a travel agency, a travel portal or a tour organiser. In this case, please contact the company with which you made the booking directly. Otherwise, our call centre as well as our ground crew at the airport will of course be happy to help you.

    Flights with our partner airlines

    At eurowings.com, you can now also combine our flights with flights from other airlines. On selected routes, we offer you the additional possibility to book direct flights within our partner network.

    If you cannot book services for your flight booking at eurowings.com, this could be because you booked a Eurowings flight on our website in combination with another airline, or even a direct flight with another airline. Please check your booking confirmation, which was sent to you by email with the subject “Your Lufthansa Group booking”.

    Here you can find useful information about flights booked with other airlines at eurowings.com, as well as service contact information.

    Here you will find similar questions relating to this topic

  • Can I change the name of a passenger when I book an Eurowings award flight?

    You have the option of transferring your booking to another person. Until 2 hours before departure at the latest, you can have the name changed for a charge by phoning our call center and giving us the booking code.

    If you have booked a flight that covers several legs, please note that it is only possible to change passengers up to 2 hours before the scheduled departure time of the first (initial) leg of the flight.

    How do I redeem my Eurowings Boomerang Club miles?

    It's easy to book an available award flight at the BASIC, SMART, BEST or BIZclass fare level fare level – just go online. To do this, click on "Redeem" and log in with your Boomerang Club details. You can then select and book the flight you want using the "Book award flight" function.

    Your award flight must be booked no later than two days before the desired departure date and is subject to availability. You can also transfer your award flight to someone else or add bookings for companions.

    Please note that Boomerang Club miles can only be redeemed for Eurowings award flights.

    Can I change or cancel my Eurowings Boomerang Club award flight booking?

    You can change your award flight to any other available award flight online, on your mobile phone or by calling the Boomerang hotline at +44 (0) 330 365 9986 (€0.20 per call from landlines – €0.60 maximum per call from mobile phones). Like other flights, this is subject to a booking change charge.

    If it is not possible to change to another award flight, both the award flight and the miles used for it will be forfeited.

    Transfer to a third party

    Naturally you also have the option of transferring your award flight to another person at a later date by calling the Boomerang hotline at +44 (0) 330 365 9986 (€0.20 per call from landlines – €0.60 maximum per call from mobile phones).

    For a charge, you can notify us of any name changes, stating the booking number, no later than before web check-in closes before departure.

    If several legs of a flight are booked in one booking, please be aware that it is only possible to switch passengers up to before web check-in closes before the scheduled departure time of the first (originating) leg of the flight.

    How many Boomerang Club miles do I need to book an award flight?

    Fare

    Germany/Europe incl. Northafrica

    one-way

    Germany/Europe incl. Northafrica

    round-trip

    Intercontinental

    one-way

    Intercontinental

    round-trip

    BASIC  9,000 20,000 40,000 80,000
    SMART 15,000 30,000 60,000 120,000
    BEST* - - 80,000 160,000

    BIZclass
    40,000  80,000  100,000  200,000 

    *: The BEST fare is not available on flights within Germany or within Europe. BEST fare premium flights will prospectively be available for international flights from August 2018.

    Can I change my Eurowings award flight booking?

    As a rule, it is possible to change your award flight booking except in the case of Fly Smart tickets and mileage offers. Please note that booking changes are subject to a charge.

  • How far in advance can I book a Eurowings Blind Booking flight?

    Blind Booking flights can be booked up to 45 days days before departure.

    How does Eurowings blind booking work?

    This option calls for some spontaneity, since you won't know right away where you'll be heading. In return, we guarantee you our attractive low prices – even for last-minute bookings!

    How it works:

    1. On the "Blind booking" page, pick your departure airport and the theme for your trip –  for example, "Party" or "Culture". Each category contains various destinations, and you will be assigned one of them at the end of the booking process.
    2. For a small fee you can rule out certain destinations.
    3. Enter your desired travel dates and the number of travelers.
    4. When the booking is complete, you will find out what your destination is so that you can prepare for your trip.

    More information on blind booking

    Note:

    You can also pay for your blind booking flight with a coupon or gift card.

    How do I redeem Eurowings flight coupons?

    Want to redeem a flight coupon? Flight vouchers can be redeemed online or on your mobile phone.

    How it works:

    1. Select the flight you want and then the "Coupon" payment method.
    2. If the amount due is more than the value of the coupon, you can pay the remaining balance with another payment method
    3. If the value of the coupon is more than the amount due, the remaining credit will still be valid and can be redeemed on another booking. However, this only applies to coupons for purchases. We will not make cash payments for the value of the coupon or any remaining credit.

    Validity

    • Coupons can only be redeemed for Eurowings flights, including Blind Booking flights. Bookings can be changed in accordance with the GCCs.
    • Coupons can also be used to pay for additional services that are directly related to the flight either at the time of the initial booking or at a later date.

    Exceptions

    • Vouchers cannot be used to book any package deals (e.g. flight and hotel) or partner offers (e.g. Rail&Fly, hotels, rental cars and insurance).
    • We regret to inform you that it is not possible to redeem vouchers for long-haul flights at this time.

    Promotional vouchers

    Separate conditions apply for promotional coupons presented in contests or as part of marketing campaigns.

    Terms of use for promotional coupons

    How many people can I book flights for with Eurowings Blind Booking?

    Blind Booking flights can be booked for a maximum of 9 passengers.

    What does the Eurowings Blind Booking price include?

    The price shown applies per person per journey and includes all taxes and charges. Further costs are only incurred if you choose to rule out certain destinations or add other services.

  • How do I redeem Eurowings flight coupons?

    Want to redeem a flight coupon? Flight vouchers can be redeemed online or on your mobile phone.

    How it works:

    1. Select the flight you want and then the "Coupon" payment method.
    2. If the amount due is more than the value of the coupon, you can pay the remaining balance with another payment method
    3. If the value of the coupon is more than the amount due, the remaining credit will still be valid and can be redeemed on another booking. However, this only applies to coupons for purchases. We will not make cash payments for the value of the coupon or any remaining credit.

    Validity

    • Coupons can only be redeemed for Eurowings flights, including Blind Booking flights. Bookings can be changed in accordance with the GCCs.
    • Coupons can also be used to pay for additional services that are directly related to the flight either at the time of the initial booking or at a later date.

    Exceptions

    • Vouchers cannot be used to book any package deals (e.g. flight and hotel) or partner offers (e.g. Rail&Fly, hotels, rental cars and insurance).
    • We regret to inform you that it is not possible to redeem vouchers for long-haul flights at this time.

    Promotional vouchers

    Separate conditions apply for promotional coupons presented in contests or as part of marketing campaigns.

    Terms of use for promotional coupons

    What are the rules for Eurowings flight coupons and gift cards?

    • Eurowings accepts no liability for loss of coupons, gift cards or coupon codes and will not issue replacements.
    • Coupons and gift cards may only be used for private purposes. Other uses, such as internet sales for commercial purposes in your own name or through third parties, are not permitted without prior authorization from Eurowings.
    • Please note: we regret to inform you that it is not possible to redeem vouchers for long-haul flights at this time.

    More information can be found in the Terms of Use.

    Click here to view the GCC, which apply to the purchase and redemption of coupons.

    Promotional coupons/gift cards

    Separate Terms of use apply to promotional coupons or gift cards presented in contests or as part of marketing campaigns.

    How can I buy Eurowings flight coupons or gift cards?

    You can only buy flight coupons and gift cards online on our "Flight coupons" page. Here's how it works:

    1. Select a design for your coupon/gift card and enter your preferred value.
    2. You can also choose to write a personal message for the recipient.
    3. After entering your contact details, you will proceed to payment. Please note that flight coupons and gift cards cannot be paid by direct debit.
    4. Your coupon/gift card will then be emailed either to you or to the recipient.
    Note:

    Flight coupons and gift cards can only be purchased in euros, but they can also be redeemed for flights that were paid for in a different currency.

    What payment options are available at Eurowings?

    Service is very important to us, so we offer a wide range of payment options. We ask for your understanding in the event that not all payment options are available to you.

    Direct debit

    You can pay with direct debit up to 5 days before departure, as long as the following requirements are met:

    • You hold a current account.
    • Sufficient funds are available in your account.

    Any charges incurred by canceled payments or insufficient funds will be added to the ticket price. In the event of a chargeback, please do not make any payments. We will contact you as soon as possible to discuss the next step.

    Note:

    Direct debit arrangements may vary for flights booked with our partner airlines at eurowings.com

    Credit cards

    You can also pay with your credit card as long as you are entitled to use it to pay by phone or online. For more information about this, please contact your bank.

    We accept the following credit cards:

    • MasterCard
    • Debit MasterCard
    • American Express
    • VISA Card
    • VISA Electron
    • VISA Debit Card
    • AirPlus
    • Diners Club

    Unfortunately, we are currently unable to accept Eurocheque cards.

    PayPal

    You can either authorize PayPal to transfer the payment amount to us or you can authorize us to withdraw the relevant amount from your PayPal account.

    Paying with an invoice (RatePAY)

    You can also pay for your flight and any additional services ordered with a RatePAY invoice if:

    • You book online and the amount payable is at least €20 but no more than €2,000
    • The flight price is given in euros
    • Your billing and contact address is your personal address and is within the Federal Republic of Germany or Austria
    • You have a good credit rating

    Detailed information can be found in the RatePAY data protection declaration.

    If you meet these criteria and we have accepted your request to pay by RatePAY invoice, the invoice amount will be due on the tenth business day after booking or no later than the last business day before departure. Payment must arrive in the receiving account by this date. Please only transfer the payment to the bank account specified on the invoice.

    If you are unable to use this payment method, we can offer you an alternative payment option.

    Note:

    This payment method can only be used to pay for flight bookings.

    Cash payments

    You may only pay in cash if you book your ticket at one of our airport counters.

    Coupons

    Paying for a booking with a coupon is quick and simple:

    1. In the "Payment" step of the online booking process, select the option to pay with a voucher.
    2. Enter your voucher code and then check the code entered and the travel services in your basket.
    3. Click on "Confirm booking" to complete your booking.

    If the price of the flight exceeds the value of your coupon, you may pay the remaining amount either with another coupon or another payment method.

    Validity

    Coupons can only be used to book Eurowings flight services, not partner offers (e.g. Rail&Fly, rental cars or hotels).

    Please note that conditions of use vary for purchased and promotional vouchers.

    Note:

    Coupons cannot be used to book flights with our partner airlines at eurowings.com. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How long are Eurowings flight coupons good for?

    You can redeem our Eurowings flight coupons anytime before the end of the third year after purchase. Coupons may not be extended or exchanged for cash.

    Please note that coupons may not be used until we have received payment, or no less than 24 hours after purchase. If payment is made by direct debit, the coupon may not be used until 5 days have passed since payment.

    Promotional coupons

    Separate terms of use apply for promotional coupons awarded as prizes in contests or as part of marketing campaigns:

    Terms of use for promotional coupons

  • How many people must travel together to qualify as a group for Eurowings?

    If more than 9 people are travelling together, they qualify as a group for Eurowings.

    How do I make a Eurowings group booking?

    1. If you would like to book a Eurowings flight for more than 9 people, please complete our group request form first.
    2. After you have submitted the form, we will email you a personalized, non-binding quotation.
    3. If you accept the quotation, please email us a request to issue a binding contract of air carriage based on the quotation.
    4. We will email you a booking confirmation within two working days.

    Click here to proceed to group booking.

    Providing the names of group members

    The names of the group members must be provided to us no later than 4 working days before the scheduled outbound departure date, excluding the date of travel. If names are provided later or are changed, additional charges will apply.

    Cancellation for more than 12 passengers

    You may cancel the booking for 10% of the group members (rounded down to the nearest individual) up to a month before departure and you will receive a full reimbursement for the payment, provided that the original group contained 12 or more passengers.

    The full terms are available in our General Conditions of Carriage.

    Our employees are available to answer any questions you may have about group bookings. Contact us daily between 9.00 a.m. and 12.00 p.m. and between 1.00 p.m. and 5.00 p.m. (CET).

    You can reach the group department by phone at 01806 122 345 (€0.20 per call from landlines – max. €0.60 per call from mobile phones) or by email at gruppen@eurowings.com.

    Note:

    If you would like to make a group booking with one of our partner airlines, please contact the specific airline. The corresponding terms of this airline apply. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What are the General Conditions for Group Bookings at Eurowings?

    1. Validity
      The Eurowings General Conditions for Group Bookings apply to each carriage of passengers and baggage advertised and booked through Eurowings GmbH (hereinafter "Eurowings") for groups of more than 9 people ("Group Booking").
    2. Contract of Carriage/Booking
      The Contract of Carriage enters into effect when the contact person returns the booking quotation (offer) and Eurowings issues the booking confirmation (acceptance).
      Unless the booking is for a family, the contact person acts as the group representative. In this case, the contact person enters into the Contract of Carriage in his or her own name on behalf of the individual group members.
    3. Processing by contact person
      The entire booking process, including payment, shall be handled by the contact person named in the quotation. Essential information, such as the Eurowings General Conditions of Carriage (GCC), flight schedules, flight changes, etc. is to be provided to the group members by the contact person in good time and in full. Information given to the contact person will be assumed to have been passed on to the remaining group members.
    4. List of names
      A complete list of names of all group members must be provided to Eurowings at the latest 4 working days before departure.
    5. Booking changes/cancellation
      Bookings (flight times or dates) may be changed before departure and will incur an additional charge (per person and per leg of the trip) plus the difference in the new flight price, if applicable. After the scheduled departure time, no changes may be made. For groups of 12 travelers or more, 10% of the group (rounded down to the nearest individual) may cancel up to a month before departure and will receive a full reimbursement. Additional passengers (1–9 people) may only be added separately online or through the call center at the current Eurowings flight price (subject to availability).
    6. Refusal of carriage for a group member
      If a group member is refused carriage for good cause, the remaining group members do not have the right to cancel the booking. The obligation to pay the Group Booking price remains.
      In addition, the General Conditions of Carriage (GCC) apply, insofar as no clause to the contrary exists in the General Conditions for Group Bookings.
    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How many people can I book flights for with Eurowings Blind Booking?

    Blind Booking flights can be booked for a maximum of 9 passengers.

    What is the maximum number of people for whom I can book online at Eurowings?

    Under "Booking" you can book a flight for up to 9 people. You must provide the first and last name of each person.

    If you would like to book flights for more than 9  people, you will find more information here.

  • What does "Payment status: declined/pending" mean on the "My bookings" and "Booking changes" pages at Eurowings?

    The status display under "My flight" in the "View booking" area allows you to track the status of your payment and see when your payment has gone through.

    Declined

    "Declined" status is displayed if the payment could not be completed for some reason or if your direct debit has been returned.

    Please note that if payment is unsuccessful, reservations may be canceled without warning in accordance with the Conditions of Carriage (item 4.5).

    Pending

    "Pending" status means that authorization is still in progress, but your seat is reserved. If payment is unsuccessful, the status will change to "Declined".

    Confirmed

    If "Confirmed" status is displayed, both your payment and reservation are complete and your flight booking has been confirmed.

    If you have any questions about your payment status, our competent employees at our call center will be happy to advise you.

    You can check the status of your payment here.

    What payment options are available at Eurowings?

    Service is very important to us, so we offer a wide range of payment options. We ask for your understanding in the event that not all payment options are available to you.

    Direct debit

    You can pay with direct debit up to 5 days before departure, as long as the following requirements are met:

    • You hold a current account.
    • Sufficient funds are available in your account.

    Any charges incurred by canceled payments or insufficient funds will be added to the ticket price. In the event of a chargeback, please do not make any payments. We will contact you as soon as possible to discuss the next step.

    Note:

    Direct debit arrangements may vary for flights booked with our partner airlines at eurowings.com

    Credit cards

    You can also pay with your credit card as long as you are entitled to use it to pay by phone or online. For more information about this, please contact your bank.

    We accept the following credit cards:

    • MasterCard
    • Debit MasterCard
    • American Express
    • VISA Card
    • VISA Electron
    • VISA Debit Card
    • AirPlus
    • Diners Club

    Unfortunately, we are currently unable to accept Eurocheque cards.

    PayPal

    You can either authorize PayPal to transfer the payment amount to us or you can authorize us to withdraw the relevant amount from your PayPal account.

    Paying with an invoice (RatePAY)

    You can also pay for your flight and any additional services ordered with a RatePAY invoice if:

    • You book online and the amount payable is at least €20 but no more than €2,000
    • The flight price is given in euros
    • Your billing and contact address is your personal address and is within the Federal Republic of Germany or Austria
    • You have a good credit rating

    Detailed information can be found in the RatePAY data protection declaration.

    If you meet these criteria and we have accepted your request to pay by RatePAY invoice, the invoice amount will be due on the tenth business day after booking or no later than the last business day before departure. Payment must arrive in the receiving account by this date. Please only transfer the payment to the bank account specified on the invoice.

    If you are unable to use this payment method, we can offer you an alternative payment option.

    Note:

    This payment method can only be used to pay for flight bookings.

    Cash payments

    You may only pay in cash if you book your ticket at one of our airport counters.

    Coupons

    Paying for a booking with a coupon is quick and simple:

    1. In the "Payment" step of the online booking process, select the option to pay with a voucher.
    2. Enter your voucher code and then check the code entered and the travel services in your basket.
    3. Click on "Confirm booking" to complete your booking.

    If the price of the flight exceeds the value of your coupon, you may pay the remaining amount either with another coupon or another payment method.

    Validity

    Coupons can only be used to book Eurowings flight services, not partner offers (e.g. Rail&Fly, rental cars or hotels).

    Please note that conditions of use vary for purchased and promotional vouchers.

    Note:

    Coupons cannot be used to book flights with our partner airlines at eurowings.com. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Do payment surcharges apply at Eurowings?

    No payment surcharges apply when you book a flight. 

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    When will my payment be debited from my account at Eurowings?

    Payment for your trip is due as soon as your booking is confirmed. Debiting can take up to a few days depending on your bank, so you must ensure there are sufficient funds in your account until the payment has been debited.

  • How will I be billed at Eurowings?

    You will receive your Eurowings statement by email. This is your electronic ticket. Both Article 34 of the German VAT Implementation Order (UStDV) and a circular from the German Ministry of Finance (BMF) on January 29, 2004, Ref. IV B 7 – S 7280 – 19/04 recognize transport tickets as invoices (without an electronic signature) entitling the purchaser to a deduction for input tax.

    Lost your booking confirmation?

    No problem. Just phone our call center and we will be happy to send you a new booking confirmation.

    Note:

    If you have an etix® ticket number or if you have booked a flight with one of our partner airlines at eurowings.com or a Eurowings flight at one of our partner airline websites or through a travel agency, please contact the relevant airline or your travel agency to request a statement.

    Does my Eurowings booking confirmation/invoice entitle me to input tax deduction?

    Eurowings invoices are electronic plane tickets. Article 34 of the German Turnover Tax Implementing Regulation (UStDV) recognises transport tickets as invoices and the statement of the German Ministry of Finance (BMF) of 29 January 2004, Ref. IV B 7 – S 7280 – 19/04, recognises transport tickets as invoices (without electronic signature) entitling the purchaser to input tax deduction.

    Note:

    For questions relating to invoices issued by our partner airlines, please contact the relevant airline. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can billing addresses or bank details be changed after booking at Eurowings?

    No, after a booking has been completed it is no longer possible to change your details.

    Why doesn't my Eurowings bill show German sales tax?

    Only Eurowings flights within Germany are subject to VAT. Charges for international flights therefore do not include this sales tax.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. They can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • What are the rules for Eurowings flight coupons and gift cards?

    • Eurowings accepts no liability for loss of coupons, gift cards or coupon codes and will not issue replacements.
    • Coupons and gift cards may only be used for private purposes. Other uses, such as internet sales for commercial purposes in your own name or through third parties, are not permitted without prior authorization from Eurowings.
    • Please note: we regret to inform you that it is not possible to redeem vouchers for long-haul flights at this time.

    More information can be found in the Terms of Use.

    Click here to view the GCC, which apply to the purchase and redemption of coupons.

    Promotional coupons/gift cards

    Separate Terms of use apply to promotional coupons or gift cards presented in contests or as part of marketing campaigns.

    How do I make a Eurowings group booking?

    1. If you would like to book a Eurowings flight for more than 9 people, please complete our group request form first.
    2. After you have submitted the form, we will email you a personalized, non-binding quotation.
    3. If you accept the quotation, please email us a request to issue a binding contract of air carriage based on the quotation.
    4. We will email you a booking confirmation within two working days.

    Click here to proceed to group booking.

    Providing the names of group members

    The names of the group members must be provided to us no later than 4 working days before the scheduled outbound departure date, excluding the date of travel. If names are provided later or are changed, additional charges will apply.

    Cancellation for more than 12 passengers

    You may cancel the booking for 10% of the group members (rounded down to the nearest individual) up to a month before departure and you will receive a full reimbursement for the payment, provided that the original group contained 12 or more passengers.

    The full terms are available in our General Conditions of Carriage.

    Our employees are available to answer any questions you may have about group bookings. Contact us daily between 9.00 a.m. and 12.00 p.m. and between 1.00 p.m. and 5.00 p.m. (CET).

    You can reach the group department by phone at 01806 122 345 (€0.20 per call from landlines – max. €0.60 per call from mobile phones) or by email at gruppen@eurowings.com.

    Note:

    If you would like to make a group booking with one of our partner airlines, please contact the specific airline. The corresponding terms of this airline apply. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What are the General Conditions for Group Bookings at Eurowings?

    1. Validity
      The Eurowings General Conditions for Group Bookings apply to each carriage of passengers and baggage advertised and booked through Eurowings GmbH (hereinafter "Eurowings") for groups of more than 9 people ("Group Booking").
    2. Contract of Carriage/Booking
      The Contract of Carriage enters into effect when the contact person returns the booking quotation (offer) and Eurowings issues the booking confirmation (acceptance).
      Unless the booking is for a family, the contact person acts as the group representative. In this case, the contact person enters into the Contract of Carriage in his or her own name on behalf of the individual group members.
    3. Processing by contact person
      The entire booking process, including payment, shall be handled by the contact person named in the quotation. Essential information, such as the Eurowings General Conditions of Carriage (GCC), flight schedules, flight changes, etc. is to be provided to the group members by the contact person in good time and in full. Information given to the contact person will be assumed to have been passed on to the remaining group members.
    4. List of names
      A complete list of names of all group members must be provided to Eurowings at the latest 4 working days before departure.
    5. Booking changes/cancellation
      Bookings (flight times or dates) may be changed before departure and will incur an additional charge (per person and per leg of the trip) plus the difference in the new flight price, if applicable. After the scheduled departure time, no changes may be made. For groups of 12 travelers or more, 10% of the group (rounded down to the nearest individual) may cancel up to a month before departure and will receive a full reimbursement. Additional passengers (1–9 people) may only be added separately online or through the call center at the current Eurowings flight price (subject to availability).
    6. Refusal of carriage for a group member
      If a group member is refused carriage for good cause, the remaining group members do not have the right to cancel the booking. The obligation to pay the Group Booking price remains.
      In addition, the General Conditions of Carriage (GCC) apply, insofar as no clause to the contrary exists in the General Conditions for Group Bookings.
    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What may I pack in my luggage and what is prohibited at Eurowings?

    For security reasons, your luggage must comply with certain regulations and restrictions. There are also measures and guidelines which must be observed.

    More information can be found in the GCC (General Conditions of Carriage).

    Information on hazardous materials (e.g. electronic devices with lithium batteries, e-cigarettes) and their transport can be found here. If your device/item is not listed, please send us your query by email to service@eurowings.com.

    Information on lithium-ion batteries for wheelchairs and other mobility aids can be found here under the section ‘Passengers with wheelchairs’.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What will happen to my personal information at Eurowings?

    Protecting your privacy and personal information is one of our top priorities. Our technical and organisational security measures therefore comply with all provisions of the Federal Data Protection Act (BDSG) as well as additional regulations for protecting data on the internet. Furthermore, these measures are continually improved in line with technical developments.

    Further information on data protection. 

  • With the Eurowings Save Your Price option, do I have to pay the whole flight price straight away?

    No, when you use Save Your Price, you are only charged for the price-saving option. The saved flight price is only charged when the option is converted into a flight booking.

    What is Save Your Price at Eurowings?

    Save Your Price is a feature that allows you to save a selected flight price for 72 hours.

    Can Eurowings Save Your Price be extended for another 72 hours after the first 72 hours have passed?

    No, the booking automatically expires after 72 hours. To save the price for another 72-hour period, you need to start the Save Your Price process over again. The website will quote the price that is valid when you use the Save Your Price option again.

    Can Eurowings Save Your Price also be used with third-party suppliers such as online travel portals?

    No, this service is available exclusively on eurowings.com.

    Can I make changes to a saved flight during the Eurowings Save Your Price period?

    During the Save Your Price period, it is not possible to change:

    • the number of passengers
    • the journey booked
    • the date or time
    • the type of passengers (child, adult etc.).

    Changes can only be made after the option has expired in accordance with the usual conditions.

Frequently asked questions relating to the topic: Booking and booking changes

  • Can I transport a musical instrument in the Eurowings cabin as a carry-on?

    Yes, musical instruments can be carried as hand luggage if their size does not exceed 55 x 40 x 23 cm. The following musical instruments can be taken on board as hand luggage, even if they are slightly over the maximum size: clarinets, flutes, French horns, oboes, violins, trumpets.

    Larger musical instruments (such as guitars) may only be transported in the cabin if they are in a soft case on an extra seat.

    The charges applicable for traveling with musical instruments can be found in this table.

    A musical instrument carried on board counts as one piece of hand luggage. You may only take one other piece of hand luggage with a maximum size of 40 x 30 x 10 cm on board.

    Exception:

    Double basses must be transported in a hard case and checked as baggage. Due to their size, they may not be carried in the cabin.

    Extra seat

    If you book an extra seat by phone before midnight on the same day as you book your flight, the extra seat will cost the same as your own seat and there will be no extra charge. If an extra seat is added later, it will be charged at the current flight price as shown on the Internet.

    Note:

    Eurowings accepts no liability for musical instruments carried in the cabin.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can my child travel alone at Eurowings?

    Children age 12 or older may fly alone. Children under 12 may only fly accompanied by a responsible adult. Children between the ages of 5 and 11 may also travel accompanied by a sibling age 16 or older. The child's companion must be able to assist the child at all times in the event of an unexpected occurrence. If the responsible adult does not have parental authority, we must be provided with written permission from an adult with parental authority.

    Please note that special entry and exit conditions apply in some countries.

    Unaccompanied minor service

    On direct domestic flights and direct flights from Germany to Zurich or Vienna Eurowings offers an unaccompanied minor service (UM service) for children ages 5 up to and including 11. Our friendly staff will not only ensure the well-being of your child during the flight, but will also make sure that your child arrives safely in the destination airport.

    The UM service and the corresponding flight can be booked through the call center or at a Eurowings airport counter, but unfortunately not online or by mobile phone. If your booking has an etix® ticket number, you can only book the UM service at the airport.

    Charges

    A fee will be charged per leg of travel and per child. This must be paid with the booking payment.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can I add baggage to an existing Eurowings booking?

    Yes, baggage can be added to a booking up to before web check-in closes before departure. If this is done online through "Book add-ons", on a mobile phone in the "Manage bookings" area, or by telephone, the usual additional charges apply. You will pay more if you register your baggage when you get to the airport counter.

    Adding baggage to a booking online

    1. Log in on the "Book add-ons" page.
    2. You will see an overview of your flights with all of the services you have booked.
    3. Simply add your baggage or excess baggage.
    4. After clicking "Next", just confirm your payment to complete the booking.
    5. We will then send you an updated booking confirmation.
    Note:

    Registered baggage cannot be removed.
    If you have an etix® ticket number rather than a booking number, or if you have booked a Eurowings flight with one of our partner airlines or through a travel agency, baggage regulations may vary. Please contact the appropriate airline or your travel agency for more details.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. They can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How will I be billed at Eurowings?

    You will receive your Eurowings statement by email. This is your electronic ticket. Both Article 34 of the German VAT Implementation Order (UStDV) and a circular from the German Ministry of Finance (BMF) on January 29, 2004, Ref. IV B 7 – S 7280 – 19/04 recognize transport tickets as invoices (without an electronic signature) entitling the purchaser to a deduction for input tax.

    Lost your booking confirmation?

    No problem. Just phone our call center and we will be happy to send you a new booking confirmation.

    Note:

    If you have an etix® ticket number or if you have booked a flight with one of our partner airlines at eurowings.com or a Eurowings flight at one of our partner airline websites or through a travel agency, please contact the relevant airline or your travel agency to request a statement.

    How do I confirm that I was unable to travel on a Eurowings flight for insurance purposes?

    If you want to file an insurance claim and need confirmation that you were unable to travel, you can request this confirmation by filling out the form below.

    Note:

    For organizational reasons, insurance confirmations may only be requested after all travel dates have passed. If you need confirmation of missed travel for one of our partner airline flights, please contact the airline in question. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • What is the Eurowings Flex option?

    If you have opted for a SMART, BEST or BIZclass fare, you can add the Flex option during the booking process. It can be chosen separately for outgoing and return flights.

    Changing bookings

    Flights with the Flex option can be changed to another travel date at no extra cost up to before web check-in closes before departure – provided the same passenger boards the same flight on the same route within our published flight schedule.

    Cancellations

    Can't make your flight? The Flex option lets you cancel your flight at no extra cost up to 40 minutes before departure – online, on your mobile phone, by telephone or in person at the airport counter.

    Even after the flight departs, it is still possible to change or cancel it with the Flex option. However, this must be done by telephone or in person at the airport counter on the same day as the originally scheduled travel date. If the flight is changed or cancelled after it has already departed, we must unfortunately charge a flat fee.

    Other Germanwings bookings cannot be cancelled due to their low fares.

    Are food and drinks available on Eurowings flights?

    Yes, various food and drink options can be purchased at low prices on Eurowings flights. Fresh sandwiches, tasty snacks, hot and cold drinks – the choice is yours!

    BEST fare

    The BEST fare allows you to enjoy our BEST-Meals (one warm and one cold) including fresh products and specials. You can choose a drink during our on-board service.

    BIZclass fare

    If you have booked a flight an a Short and medium-haul route with a BIZclass fare, enjoy our special meal and service at your place. Your favourite snack & drink come at no extra charge. On long haul flights you can make your choice from the menu between two starters and a vegetarian, fish or meat main course. A dessert or cheese plate round off your moment of culinary pleasure on board.

    We are unfortunately unable to accommodate any special dietary requirements (such as gluten-free or lactose-free options) on board our flights.

    You can find out more about our in-flight services here.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How do I redeem my Eurowings Boomerang Club miles?

    It's easy to book an available award flight at the BASIC, SMART, BEST or BIZclass fare level fare level – just go online. To do this, click on "Redeem" and log in with your Boomerang Club details. You can then select and book the flight you want using the "Book award flight" function.

    Your award flight must be booked no later than two days before the desired departure date and is subject to availability. You can also transfer your award flight to someone else or add bookings for companions.

    Please note that Boomerang Club miles can only be redeemed for Eurowings award flights.

    What advantages does the Eurowings SMART fare offer?

    Tailored to your specific needs – our SMART fare includes certain additional services and lets you add others in yourself.

    SMART fare is our standard fare and includes all the BASIC fare flight services, and also one item of luggage, one item of hand luggage guaranteed in the cabin, airport check-in as well as priority boarding.*


    * not available at all airports

    Can I reserve a seat when I book my Eurowings flight?

    Yes, for a fee you can reserve a seat when you book your flight with Eurowings.

    You can also reserve a seat later – up to before web check-in closes before departure.

    SMART fare

    The SMART fare includes free reservation of your preferred seat. A seat with more legroom can also be booked for €4 - 6 (depending on the route).

    BEST fare

    The BEST fare lets you reserve a seat in the designated BEST section free of charge on Eurowings long-haul routes.

    BIZclass fare

    Seat reservation is available free of charge in rows 1–3 for the entire Airbus fleet in the BIZclass fare. It also includes a free adjacent seat for more space. Passengers can also experience the enjoyment of exclusive premium section seating with a nearly two-meter-long horizontal bed on long-haul routes.

    Please note that seats in rows with emergency exits are subject to special regulations.

    Important:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. The seat reservation option (with extra legroom) applies exclusively to selected flights and depends on the route and availability. This offer may not be available on some of the following aircraft: A319, A320, B737, B738, Q400, E190.

    For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • Can I transport a musical instrument in the Eurowings cabin as a carry-on?

    Yes, musical instruments can be carried as hand luggage if their size does not exceed 55 x 40 x 23 cm. The following musical instruments can be taken on board as hand luggage, even if they are slightly over the maximum size: clarinets, flutes, French horns, oboes, violins, trumpets.

    Larger musical instruments (such as guitars) may only be transported in the cabin if they are in a soft case on an extra seat.

    The charges applicable for traveling with musical instruments can be found in this table.

    A musical instrument carried on board counts as one piece of hand luggage. You may only take one other piece of hand luggage with a maximum size of 40 x 30 x 10 cm on board.

    Exception:

    Double basses must be transported in a hard case and checked as baggage. Due to their size, they may not be carried in the cabin.

    Extra seat

    If you book an extra seat by phone before midnight on the same day as you book your flight, the extra seat will cost the same as your own seat and there will be no extra charge. If an extra seat is added later, it will be charged at the current flight price as shown on the Internet.

    Note:

    Eurowings accepts no liability for musical instruments carried in the cabin.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What options do I have if I am unable to take my Eurowings flight?

    If you are unable to take your flight, you have three options:

    1. Change your booking to another date

    Flight bookings can be changed to another available date up to before web check-in closes before departure, provided that the flight will be taken by the same person on the same route and is on our published flight schedule. You can change your booking online, with our mobile services or by phoning our call center. If you have added the Flex option to your SMART fare, BEST fare or BIZclass fare fare booking, you can change your flight free of charge up to before web check-in closes before departure. For other bookings, a fixed charge per passenger and per leg of your trip will apply. The amount can be found in our table of charges (Article 17 "BKG" and "NC1"). The flight price is determined by the fare that applies to the route at the time you change the booking. If the new flight is more expensive, you must pay the difference in price as well as the booking change fee. However, refunds will not be issued if the new flight is lower in price.

    Changing your booking online
    1. Log in to "My flight" with your username and password.
    2. In the overview of your booked flights, select the flight you want to change.
    3. Enter the new flight date.

    Changes to flights made online must be made within the same fare. If you want to change your fare, you can do so by phone or at the airport counter up to 72 hours before departure.

    Charges

    Booking changes will incur a fixed charge and, if appropriate, the fare difference. We will also charge an administration fee for changes made by phone or in person. This does not apply to flights booked with the Flex option.

    2. Name change

    You can transfer your flight to another person by phone for a charge, but only up to before web check-in closes before departure (or in the case of bookings for multiple legs, up to before web check-in closes before the first flight departs). Please have your booking number ready when you call.

    Charges

    If the current flight price is higher than the flight you originally booked, you will be required to pay the difference.

    Note:

    If your booking has an etix® ticket number, it is not possible to change a name for a Eurowings flight.

    3. Cancellation

    If you have added the Flex option to your SMART fare, BEST fare  or BIZclass fare fare booking, you may cancel your flight up to 40 minutes before departure free of charge. Unfortunately, no other bookings can be canceled because of their low prices. However, the flight dates can be changed online in the "My flight" area. Alternatively, you can call us to have the flights transferred to another person; a charge will apply.

    There are four ways to cancel a flight booked with the SMART, BEST or BIZclass fare with the Flex option:

    With the Flex option, bookings may also be canceled after the original travel date has passed. This option is free of charge, but flights must be canceled on the same day as the original scheduled departure date by phone or in person at our airport counters. If a booking is changed or canceled after the original departure date, a fixed charge will apply.

     Note:

    If you have an etix® ticket number rather than a booking number, or if you have booked a flight operated by one of our partner airlines at eurowings.com or through a travel agency, please contact the specific airline or your travel agency.

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

     Are you flying on Eurowings long-haul flights from Frankfurt or Munich to Bangkok?

    Unfortunately you cannot make any adjustments to your flight via Eurowings Online Services for the following routes: Outgoing and return flight for Frankfurt am Main (FRA) to Mauritius (MRU) and Windhoek (WDH). Please contact the ${CMS.Airline EW} call centre.

    Can my Eurowings booking be transferred to someone else?

    Yes, name changes are possible on all Eurowings flights and can be reported, with the booking code, to our call center up to before web check-in closes before the flight.

    Charges

    Name changes are subject only to a processing fee. However, if the current price of the flight is higher than the price you originally paid, you will be charged the difference as well.

    Note:

    If your booking is based on an etix® ticket number, we regret that no name change will be possible.

    What is important to know about baggage on a Eurowings one-stop flight?

    After you have checked your baggage during check-in at the departure airport, it is automatically checked through to your destination, allowing you to transfer conveniently without it.

    Attention:

    For customs reasons, it is unfortunately not possible to check luggage through on flights from non-Schengen1 and/or non-EU departure airports such as Istanbul or Izmir with a transfer in Berlin. For this reason, we ask you to collect your baggage after you arrive in Berlin and proceed with it to the Eurowings transfer counter in the main hall. There you will get your boarding pass for your connecting flight. The transfer counter is marked with signs and is located right next to the regular check-in counter – just 100 meters from the baggage claim hall.

    Charges

    The baggage surcharge and any surcharge for excess baggage are only due once and cover the entire route, from the departure location through the transfer location to the destination airport.

    Click here to find out where to get your boarding pass for your connecting flight.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. They can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Footnote list

    7 For a list of the Schengen states, visit the website of the German Federal Foreign Office.

    How do I book a Eurowings flight?

    We offer a variety of booking options tailored to your individual needs. Choose from the following:

    Book online

    Book your flight quickly and conveniently from work, home or when you're on the go.

    1. Under "Booking", choose the "Book flights" menu option and select your departure and arrival airports, your preferred flight dates and the number of passengers.
    2. After you have confirmed your entries by clicking on the "Search for flight" button, you will see all available flights that match your search criteria, including their prices and fare conditions.
    3. Follow the instructions step by step until you have completed the booking process.
    4. At the end of the booking process you will receive a booking confirmation number or etix® ticket number. You will need this number for check-in and to continue managing your flight.
    Note:

    You can pay for online bookings with a credit card, PayPal, a coupon, on account or by direct debit. Direct-debit payments are possible up to  5 days before departure.

    Book on your mobile phone

    Booking doesn't get any more flexible than this. Book your flight using the browser on your data-enabled mobile phone. If you have a smartphone, it's even easier: Download the Eurowings app for iPhone or Android.

    Find out more about booking flights on your mobile phone


    Note:

    You can pay for mobile bookings with a credit card, PayPal, a flight coupon, on account or by direct debit.

    Book by phone

    We will be happy to help you personally with your booking for a processing fee and will answer any questions you may have, for example about excess luggage or traveling with children.

    How to reach us:

    +49 (0)221 599 882 02 ((the local rates of your phone service provider apply.))

    Book at the counter

    Of course, you can also book your flight in person right at the Eurowings counter of the departure location in question for a flat advisory fee.

    Note:

    If you would like to book flights on our partner airlines with us, you can only do this on our website.Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • Can I add baggage to an existing Eurowings booking?

    Yes, baggage can be added to a booking up to before web check-in closes before departure. If this is done online through "Book add-ons", on a mobile phone in the "Manage bookings" area, or by telephone, the usual additional charges apply. You will pay more if you register your baggage when you get to the airport counter.

    Adding baggage to a booking online

    1. Log in on the "Book add-ons" page.
    2. You will see an overview of your flights with all of the services you have booked.
    3. Simply add your baggage or excess baggage.
    4. After clicking "Next", just confirm your payment to complete the booking.
    5. We will then send you an updated booking confirmation.
    Note:

    Registered baggage cannot be removed.
    If you have an etix® ticket number rather than a booking number, or if you have booked a Eurowings flight with one of our partner airlines or through a travel agency, baggage regulations may vary. Please contact the appropriate airline or your travel agency for more details.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. They can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How do I book additional services online after I have booked my Eurowings flight?

    1. After you have logged in on the "Book add-ons" page with your surname and booking code, you will see your itinerary with all of the services you have already booked.
    2. Now, simply add the additional services you want.
    3. Confirm your selection by clicking "Next".
    4. If you have selected a service that is subject to a charge, you will need to confirm once more to complete the booking. In such cases you will receive an updated booking confirmation.
    Note:

    Once booked, additional services cannot be cancelled.

    Why can I not manage or view my flight online via Eurowings?

    If you cannot view or manage your flight online, please check the details on your booking confirmation to make sure that these are the same.

    If the information is correct, and you still cannot access your booking, this could be because you did not make the booking directly with Eurowings, but rather via a travel agency, a travel portal or a tour organiser. In this case, please contact the company with which you made the booking directly. Otherwise, our call centre as well as our ground crew at the airport will of course be happy to help you.

    Flights with our partner airlines

    At eurowings.com, you can now also combine our flights with flights from other airlines. On selected routes, we offer you the additional possibility to book direct flights within our partner network.

    If you cannot find your flight booking at eurowings.com, this could be because you booked a Eurowings flight on our website in combination with another airline, or even a direct flight with another airline. Please check your booking confirmation, which was sent to you by email with the subject “Your Lufthansa Group booking”.

    Here you can find useful information about flights booked with other airlines at eurowings.com, as well as service contact information.

    Here you will find similar questions relating to this topic

    Can I add services to my Eurowings booking later?

    Yes, you can edit your booking and add the following extra services up to before web check-in closes before departure, whether you do it online, on your mobile phone, by phone or at one of our airport counters:

    • Regular, excess and special baggage (golfing equipment, bicycles and sports gear such as surfboards, snowboards, bodyboards, diving gear, and sail and hang gliders)
    • Transport of pets
    • Seat reservations
    • Boarding and deplaning assistance for hearing or visually impaired passengers and travelers with restricted mobility
    • Boarding with a wheelchair
    • Assistance for passengers with restricted mobility from check-in to the aircraft, including assistance with steps to aircraft
    • Train connections to airport

    Please be aware that space restrictions prevent us from transporting unlimited amounts of special baggage. Once our space is used up, you will no longer be able to select this service.

    Fare upgrade

    Up to 72 hours before departure, you can still upgrade your fare by phone or at our counters. There will be no processing charge if you do it by phone.

    Note:

    Do you have an etix® ticket number instead of a booking number? Did you book your Eurowings flight through a travel agent or one of our partner airlines? Did you book a flight with a partner airline at eurowings.com? If so, please contact the specific airline or your travel agent.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

     Are you flying on Eurowings long-haul flights from Frankfurt or Munich to Bangkok?

    Unfortunately, you cannot book any services via Eurowings Online Services for the following routes: Outgoing and return flight for Frankfurt am Main (FRA) to Mauritius (MRU) and Windhoek (WDH).

    Please contact the Eurowings call centre.

    Why can I not book services for my flight via Eurowings?

    If you cannot book services for your flight booking at eurowings.com, please check the details on your booking confirmation to make sure that these are the same.

    If the information is correct, and you still cannot access your booking, this could be because you did not make the booking directly with Eurowings, but rather via a travel agency, a travel portal or a tour organiser. In this case, please contact the company with which you made the booking directly. Otherwise, our call centre as well as our ground crew at the airport will of course be happy to help you.

    Flights with our partner airlines

    At eurowings.com, you can now also combine our flights with flights from other airlines. On selected routes, we offer you the additional possibility to book direct flights within our partner network.

    If you cannot book services for your flight booking at eurowings.com, this could be because you booked a Eurowings flight on our website in combination with another airline, or even a direct flight with another airline. Please check your booking confirmation, which was sent to you by email with the subject “Your Lufthansa Group booking”.

    Here you can find useful information about flights booked with other airlines at eurowings.com, as well as service contact information.

    Here you will find similar questions relating to this topic

  • Can I change the name of a passenger when I book an Eurowings award flight?

    You have the option of transferring your booking to another person. Until 2 hours before departure at the latest, you can have the name changed for a charge by phoning our call center and giving us the booking code.

    If you have booked a flight that covers several legs, please note that it is only possible to change passengers up to 2 hours before the scheduled departure time of the first (initial) leg of the flight.

    How do I redeem my Eurowings Boomerang Club miles?

    It's easy to book an available award flight at the BASIC, SMART, BEST or BIZclass fare level fare level – just go online. To do this, click on "Redeem" and log in with your Boomerang Club details. You can then select and book the flight you want using the "Book award flight" function.

    Your award flight must be booked no later than two days before the desired departure date and is subject to availability. You can also transfer your award flight to someone else or add bookings for companions.

    Please note that Boomerang Club miles can only be redeemed for Eurowings award flights.

    Can I change or cancel my Eurowings Boomerang Club award flight booking?

    You can change your award flight to any other available award flight online, on your mobile phone or by calling the Boomerang hotline at +44 (0) 330 365 9986 (€0.20 per call from landlines – €0.60 maximum per call from mobile phones). Like other flights, this is subject to a booking change charge.

    If it is not possible to change to another award flight, both the award flight and the miles used for it will be forfeited.

    Transfer to a third party

    Naturally you also have the option of transferring your award flight to another person at a later date by calling the Boomerang hotline at +44 (0) 330 365 9986 (€0.20 per call from landlines – €0.60 maximum per call from mobile phones).

    For a charge, you can notify us of any name changes, stating the booking number, no later than before web check-in closes before departure.

    If several legs of a flight are booked in one booking, please be aware that it is only possible to switch passengers up to before web check-in closes before the scheduled departure time of the first (originating) leg of the flight.

    How many Boomerang Club miles do I need to book an award flight?

    Fare

    Germany/Europe incl. Northafrica

    one-way

    Germany/Europe incl. Northafrica

    round-trip

    Intercontinental

    one-way

    Intercontinental

    round-trip

    BASIC  9,000 20,000 40,000 80,000
    SMART 15,000 30,000 60,000 120,000
    BEST* - - 80,000 160,000

    BIZclass
    40,000  80,000  100,000  200,000 

    *: The BEST fare is not available on flights within Germany or within Europe. BEST fare premium flights will prospectively be available for international flights from August 2018.

    Can I change my Eurowings award flight booking?

    As a rule, it is possible to change your award flight booking except in the case of Fly Smart tickets and mileage offers. Please note that booking changes are subject to a charge.

  • How far in advance can I book a Eurowings Blind Booking flight?

    Blind Booking flights can be booked up to 45 days days before departure.

    How does Eurowings blind booking work?

    This option calls for some spontaneity, since you won't know right away where you'll be heading. In return, we guarantee you our attractive low prices – even for last-minute bookings!

    How it works:

    1. On the "Blind booking" page, pick your departure airport and the theme for your trip –  for example, "Party" or "Culture". Each category contains various destinations, and you will be assigned one of them at the end of the booking process.
    2. For a small fee you can rule out certain destinations.
    3. Enter your desired travel dates and the number of travelers.
    4. When the booking is complete, you will find out what your destination is so that you can prepare for your trip.

    More information on blind booking

    Note:

    You can also pay for your blind booking flight with a coupon or gift card.

    How do I redeem Eurowings flight coupons?

    Want to redeem a flight coupon? Flight vouchers can be redeemed online or on your mobile phone.

    How it works:

    1. Select the flight you want and then the "Coupon" payment method.
    2. If the amount due is more than the value of the coupon, you can pay the remaining balance with another payment method
    3. If the value of the coupon is more than the amount due, the remaining credit will still be valid and can be redeemed on another booking. However, this only applies to coupons for purchases. We will not make cash payments for the value of the coupon or any remaining credit.

    Validity

    • Coupons can only be redeemed for Eurowings flights, including Blind Booking flights. Bookings can be changed in accordance with the GCCs.
    • Coupons can also be used to pay for additional services that are directly related to the flight either at the time of the initial booking or at a later date.

    Exceptions

    • Vouchers cannot be used to book any package deals (e.g. flight and hotel) or partner offers (e.g. Rail&Fly, hotels, rental cars and insurance).
    • We regret to inform you that it is not possible to redeem vouchers for long-haul flights at this time.

    Promotional vouchers

    Separate conditions apply for promotional coupons presented in contests or as part of marketing campaigns.

    Terms of use for promotional coupons

    How many people can I book flights for with Eurowings Blind Booking?

    Blind Booking flights can be booked for a maximum of 9 passengers.

    What does the Eurowings Blind Booking price include?

    The price shown applies per person per journey and includes all taxes and charges. Further costs are only incurred if you choose to rule out certain destinations or add other services.

  • How do I redeem Eurowings flight coupons?

    Want to redeem a flight coupon? Flight vouchers can be redeemed online or on your mobile phone.

    How it works:

    1. Select the flight you want and then the "Coupon" payment method.
    2. If the amount due is more than the value of the coupon, you can pay the remaining balance with another payment method
    3. If the value of the coupon is more than the amount due, the remaining credit will still be valid and can be redeemed on another booking. However, this only applies to coupons for purchases. We will not make cash payments for the value of the coupon or any remaining credit.

    Validity

    • Coupons can only be redeemed for Eurowings flights, including Blind Booking flights. Bookings can be changed in accordance with the GCCs.
    • Coupons can also be used to pay for additional services that are directly related to the flight either at the time of the initial booking or at a later date.

    Exceptions

    • Vouchers cannot be used to book any package deals (e.g. flight and hotel) or partner offers (e.g. Rail&Fly, hotels, rental cars and insurance).
    • We regret to inform you that it is not possible to redeem vouchers for long-haul flights at this time.

    Promotional vouchers

    Separate conditions apply for promotional coupons presented in contests or as part of marketing campaigns.

    Terms of use for promotional coupons

    What are the rules for Eurowings flight coupons and gift cards?

    • Eurowings accepts no liability for loss of coupons, gift cards or coupon codes and will not issue replacements.
    • Coupons and gift cards may only be used for private purposes. Other uses, such as internet sales for commercial purposes in your own name or through third parties, are not permitted without prior authorization from Eurowings.
    • Please note: we regret to inform you that it is not possible to redeem vouchers for long-haul flights at this time.

    More information can be found in the Terms of Use.

    Click here to view the GCC, which apply to the purchase and redemption of coupons.

    Promotional coupons/gift cards

    Separate Terms of use apply to promotional coupons or gift cards presented in contests or as part of marketing campaigns.

    How can I buy Eurowings flight coupons or gift cards?

    You can only buy flight coupons and gift cards online on our "Flight coupons" page. Here's how it works:

    1. Select a design for your coupon/gift card and enter your preferred value.
    2. You can also choose to write a personal message for the recipient.
    3. After entering your contact details, you will proceed to payment. Please note that flight coupons and gift cards cannot be paid by direct debit.
    4. Your coupon/gift card will then be emailed either to you or to the recipient.
    Note:

    Flight coupons and gift cards can only be purchased in euros, but they can also be redeemed for flights that were paid for in a different currency.

    What payment options are available at Eurowings?

    Service is very important to us, so we offer a wide range of payment options. We ask for your understanding in the event that not all payment options are available to you.

    Direct debit

    You can pay with direct debit up to 5 days before departure, as long as the following requirements are met:

    • You hold a current account.
    • Sufficient funds are available in your account.

    Any charges incurred by canceled payments or insufficient funds will be added to the ticket price. In the event of a chargeback, please do not make any payments. We will contact you as soon as possible to discuss the next step.

    Note:

    Direct debit arrangements may vary for flights booked with our partner airlines at eurowings.com

    Credit cards

    You can also pay with your credit card as long as you are entitled to use it to pay by phone or online. For more information about this, please contact your bank.

    We accept the following credit cards:

    • MasterCard
    • Debit MasterCard
    • American Express
    • VISA Card
    • VISA Electron
    • VISA Debit Card
    • AirPlus
    • Diners Club

    Unfortunately, we are currently unable to accept Eurocheque cards.

    PayPal

    You can either authorize PayPal to transfer the payment amount to us or you can authorize us to withdraw the relevant amount from your PayPal account.

    Paying with an invoice (RatePAY)

    You can also pay for your flight and any additional services ordered with a RatePAY invoice if:

    • You book online and the amount payable is at least €20 but no more than €2,000
    • The flight price is given in euros
    • Your billing and contact address is your personal address and is within the Federal Republic of Germany or Austria
    • You have a good credit rating

    Detailed information can be found in the RatePAY data protection declaration.

    If you meet these criteria and we have accepted your request to pay by RatePAY invoice, the invoice amount will be due on the tenth business day after booking or no later than the last business day before departure. Payment must arrive in the receiving account by this date. Please only transfer the payment to the bank account specified on the invoice.

    If you are unable to use this payment method, we can offer you an alternative payment option.

    Note:

    This payment method can only be used to pay for flight bookings.

    Cash payments

    You may only pay in cash if you book your ticket at one of our airport counters.

    Coupons

    Paying for a booking with a coupon is quick and simple:

    1. In the "Payment" step of the online booking process, select the option to pay with a voucher.
    2. Enter your voucher code and then check the code entered and the travel services in your basket.
    3. Click on "Confirm booking" to complete your booking.

    If the price of the flight exceeds the value of your coupon, you may pay the remaining amount either with another coupon or another payment method.

    Validity

    Coupons can only be used to book Eurowings flight services, not partner offers (e.g. Rail&Fly, rental cars or hotels).

    Please note that conditions of use vary for purchased and promotional vouchers.

    Note:

    Coupons cannot be used to book flights with our partner airlines at eurowings.com. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How long are Eurowings flight coupons good for?

    You can redeem our Eurowings flight coupons anytime before the end of the third year after purchase. Coupons may not be extended or exchanged for cash.

    Please note that coupons may not be used until we have received payment, or no less than 24 hours after purchase. If payment is made by direct debit, the coupon may not be used until 5 days have passed since payment.

    Promotional coupons

    Separate terms of use apply for promotional coupons awarded as prizes in contests or as part of marketing campaigns:

    Terms of use for promotional coupons

  • How many people must travel together to qualify as a group for Eurowings?

    If more than 9 people are travelling together, they qualify as a group for Eurowings.

    How do I make a Eurowings group booking?

    1. If you would like to book a Eurowings flight for more than 9 people, please complete our group request form first.
    2. After you have submitted the form, we will email you a personalized, non-binding quotation.
    3. If you accept the quotation, please email us a request to issue a binding contract of air carriage based on the quotation.
    4. We will email you a booking confirmation within two working days.

    Click here to proceed to group booking.

    Providing the names of group members

    The names of the group members must be provided to us no later than 4 working days before the scheduled outbound departure date, excluding the date of travel. If names are provided later or are changed, additional charges will apply.

    Cancellation for more than 12 passengers

    You may cancel the booking for 10% of the group members (rounded down to the nearest individual) up to a month before departure and you will receive a full reimbursement for the payment, provided that the original group contained 12 or more passengers.

    The full terms are available in our General Conditions of Carriage.

    Our employees are available to answer any questions you may have about group bookings. Contact us daily between 9.00 a.m. and 12.00 p.m. and between 1.00 p.m. and 5.00 p.m. (CET).

    You can reach the group department by phone at 01806 122 345 (€0.20 per call from landlines – max. €0.60 per call from mobile phones) or by email at gruppen@eurowings.com.

    Note:

    If you would like to make a group booking with one of our partner airlines, please contact the specific airline. The corresponding terms of this airline apply. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What are the General Conditions for Group Bookings at Eurowings?

    1. Validity
      The Eurowings General Conditions for Group Bookings apply to each carriage of passengers and baggage advertised and booked through Eurowings GmbH (hereinafter "Eurowings") for groups of more than 9 people ("Group Booking").
    2. Contract of Carriage/Booking
      The Contract of Carriage enters into effect when the contact person returns the booking quotation (offer) and Eurowings issues the booking confirmation (acceptance).
      Unless the booking is for a family, the contact person acts as the group representative. In this case, the contact person enters into the Contract of Carriage in his or her own name on behalf of the individual group members.
    3. Processing by contact person
      The entire booking process, including payment, shall be handled by the contact person named in the quotation. Essential information, such as the Eurowings General Conditions of Carriage (GCC), flight schedules, flight changes, etc. is to be provided to the group members by the contact person in good time and in full. Information given to the contact person will be assumed to have been passed on to the remaining group members.
    4. List of names
      A complete list of names of all group members must be provided to Eurowings at the latest 4 working days before departure.
    5. Booking changes/cancellation
      Bookings (flight times or dates) may be changed before departure and will incur an additional charge (per person and per leg of the trip) plus the difference in the new flight price, if applicable. After the scheduled departure time, no changes may be made. For groups of 12 travelers or more, 10% of the group (rounded down to the nearest individual) may cancel up to a month before departure and will receive a full reimbursement. Additional passengers (1–9 people) may only be added separately online or through the call center at the current Eurowings flight price (subject to availability).
    6. Refusal of carriage for a group member
      If a group member is refused carriage for good cause, the remaining group members do not have the right to cancel the booking. The obligation to pay the Group Booking price remains.
      In addition, the General Conditions of Carriage (GCC) apply, insofar as no clause to the contrary exists in the General Conditions for Group Bookings.
    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How many people can I book flights for with Eurowings Blind Booking?

    Blind Booking flights can be booked for a maximum of 9 passengers.

    What is the maximum number of people for whom I can book online at Eurowings?

    Under "Booking" you can book a flight for up to 9 people. You must provide the first and last name of each person.

    If you would like to book flights for more than 9  people, you will find more information here.

  • What does "Payment status: declined/pending" mean on the "My bookings" and "Booking changes" pages at Eurowings?

    The status display under "My flight" in the "View booking" area allows you to track the status of your payment and see when your payment has gone through.

    Declined

    "Declined" status is displayed if the payment could not be completed for some reason or if your direct debit has been returned.

    Please note that if payment is unsuccessful, reservations may be canceled without warning in accordance with the Conditions of Carriage (item 4.5).

    Pending

    "Pending" status means that authorization is still in progress, but your seat is reserved. If payment is unsuccessful, the status will change to "Declined".

    Confirmed

    If "Confirmed" status is displayed, both your payment and reservation are complete and your flight booking has been confirmed.

    If you have any questions about your payment status, our competent employees at our call center will be happy to advise you.

    You can check the status of your payment here.

    What payment options are available at Eurowings?

    Service is very important to us, so we offer a wide range of payment options. We ask for your understanding in the event that not all payment options are available to you.

    Direct debit

    You can pay with direct debit up to 5 days before departure, as long as the following requirements are met:

    • You hold a current account.
    • Sufficient funds are available in your account.

    Any charges incurred by canceled payments or insufficient funds will be added to the ticket price. In the event of a chargeback, please do not make any payments. We will contact you as soon as possible to discuss the next step.

    Note:

    Direct debit arrangements may vary for flights booked with our partner airlines at eurowings.com

    Credit cards

    You can also pay with your credit card as long as you are entitled to use it to pay by phone or online. For more information about this, please contact your bank.

    We accept the following credit cards:

    • MasterCard
    • Debit MasterCard
    • American Express
    • VISA Card
    • VISA Electron
    • VISA Debit Card
    • AirPlus
    • Diners Club

    Unfortunately, we are currently unable to accept Eurocheque cards.

    PayPal

    You can either authorize PayPal to transfer the payment amount to us or you can authorize us to withdraw the relevant amount from your PayPal account.

    Paying with an invoice (RatePAY)

    You can also pay for your flight and any additional services ordered with a RatePAY invoice if:

    • You book online and the amount payable is at least €20 but no more than €2,000
    • The flight price is given in euros
    • Your billing and contact address is your personal address and is within the Federal Republic of Germany or Austria
    • You have a good credit rating

    Detailed information can be found in the RatePAY data protection declaration.

    If you meet these criteria and we have accepted your request to pay by RatePAY invoice, the invoice amount will be due on the tenth business day after booking or no later than the last business day before departure. Payment must arrive in the receiving account by this date. Please only transfer the payment to the bank account specified on the invoice.

    If you are unable to use this payment method, we can offer you an alternative payment option.

    Note:

    This payment method can only be used to pay for flight bookings.

    Cash payments

    You may only pay in cash if you book your ticket at one of our airport counters.

    Coupons

    Paying for a booking with a coupon is quick and simple:

    1. In the "Payment" step of the online booking process, select the option to pay with a voucher.
    2. Enter your voucher code and then check the code entered and the travel services in your basket.
    3. Click on "Confirm booking" to complete your booking.

    If the price of the flight exceeds the value of your coupon, you may pay the remaining amount either with another coupon or another payment method.

    Validity

    Coupons can only be used to book Eurowings flight services, not partner offers (e.g. Rail&Fly, rental cars or hotels).

    Please note that conditions of use vary for purchased and promotional vouchers.

    Note:

    Coupons cannot be used to book flights with our partner airlines at eurowings.com. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Do payment surcharges apply at Eurowings?

    No payment surcharges apply when you book a flight. 

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    When will my payment be debited from my account at Eurowings?

    Payment for your trip is due as soon as your booking is confirmed. Debiting can take up to a few days depending on your bank, so you must ensure there are sufficient funds in your account until the payment has been debited.

  • How will I be billed at Eurowings?

    You will receive your Eurowings statement by email. This is your electronic ticket. Both Article 34 of the German VAT Implementation Order (UStDV) and a circular from the German Ministry of Finance (BMF) on January 29, 2004, Ref. IV B 7 – S 7280 – 19/04 recognize transport tickets as invoices (without an electronic signature) entitling the purchaser to a deduction for input tax.

    Lost your booking confirmation?

    No problem. Just phone our call center and we will be happy to send you a new booking confirmation.

    Note:

    If you have an etix® ticket number or if you have booked a flight with one of our partner airlines at eurowings.com or a Eurowings flight at one of our partner airline websites or through a travel agency, please contact the relevant airline or your travel agency to request a statement.

    Does my Eurowings booking confirmation/invoice entitle me to input tax deduction?

    Eurowings invoices are electronic plane tickets. Article 34 of the German Turnover Tax Implementing Regulation (UStDV) recognises transport tickets as invoices and the statement of the German Ministry of Finance (BMF) of 29 January 2004, Ref. IV B 7 – S 7280 – 19/04, recognises transport tickets as invoices (without electronic signature) entitling the purchaser to input tax deduction.

    Note:

    For questions relating to invoices issued by our partner airlines, please contact the relevant airline. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can billing addresses or bank details be changed after booking at Eurowings?

    No, after a booking has been completed it is no longer possible to change your details.

    Why doesn't my Eurowings bill show German sales tax?

    Only Eurowings flights within Germany are subject to VAT. Charges for international flights therefore do not include this sales tax.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. They can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • What are the rules for Eurowings flight coupons and gift cards?

    • Eurowings accepts no liability for loss of coupons, gift cards or coupon codes and will not issue replacements.
    • Coupons and gift cards may only be used for private purposes. Other uses, such as internet sales for commercial purposes in your own name or through third parties, are not permitted without prior authorization from Eurowings.
    • Please note: we regret to inform you that it is not possible to redeem vouchers for long-haul flights at this time.

    More information can be found in the Terms of Use.

    Click here to view the GCC, which apply to the purchase and redemption of coupons.

    Promotional coupons/gift cards

    Separate Terms of use apply to promotional coupons or gift cards presented in contests or as part of marketing campaigns.

    How do I make a Eurowings group booking?

    1. If you would like to book a Eurowings flight for more than 9 people, please complete our group request form first.
    2. After you have submitted the form, we will email you a personalized, non-binding quotation.
    3. If you accept the quotation, please email us a request to issue a binding contract of air carriage based on the quotation.
    4. We will email you a booking confirmation within two working days.

    Click here to proceed to group booking.

    Providing the names of group members

    The names of the group members must be provided to us no later than 4 working days before the scheduled outbound departure date, excluding the date of travel. If names are provided later or are changed, additional charges will apply.

    Cancellation for more than 12 passengers

    You may cancel the booking for 10% of the group members (rounded down to the nearest individual) up to a month before departure and you will receive a full reimbursement for the payment, provided that the original group contained 12 or more passengers.

    The full terms are available in our General Conditions of Carriage.

    Our employees are available to answer any questions you may have about group bookings. Contact us daily between 9.00 a.m. and 12.00 p.m. and between 1.00 p.m. and 5.00 p.m. (CET).

    You can reach the group department by phone at 01806 122 345 (€0.20 per call from landlines – max. €0.60 per call from mobile phones) or by email at gruppen@eurowings.com.

    Note:

    If you would like to make a group booking with one of our partner airlines, please contact the specific airline. The corresponding terms of this airline apply. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What are the General Conditions for Group Bookings at Eurowings?

    1. Validity
      The Eurowings General Conditions for Group Bookings apply to each carriage of passengers and baggage advertised and booked through Eurowings GmbH (hereinafter "Eurowings") for groups of more than 9 people ("Group Booking").
    2. Contract of Carriage/Booking
      The Contract of Carriage enters into effect when the contact person returns the booking quotation (offer) and Eurowings issues the booking confirmation (acceptance).
      Unless the booking is for a family, the contact person acts as the group representative. In this case, the contact person enters into the Contract of Carriage in his or her own name on behalf of the individual group members.
    3. Processing by contact person
      The entire booking process, including payment, shall be handled by the contact person named in the quotation. Essential information, such as the Eurowings General Conditions of Carriage (GCC), flight schedules, flight changes, etc. is to be provided to the group members by the contact person in good time and in full. Information given to the contact person will be assumed to have been passed on to the remaining group members.
    4. List of names
      A complete list of names of all group members must be provided to Eurowings at the latest 4 working days before departure.
    5. Booking changes/cancellation
      Bookings (flight times or dates) may be changed before departure and will incur an additional charge (per person and per leg of the trip) plus the difference in the new flight price, if applicable. After the scheduled departure time, no changes may be made. For groups of 12 travelers or more, 10% of the group (rounded down to the nearest individual) may cancel up to a month before departure and will receive a full reimbursement. Additional passengers (1–9 people) may only be added separately online or through the call center at the current Eurowings flight price (subject to availability).
    6. Refusal of carriage for a group member
      If a group member is refused carriage for good cause, the remaining group members do not have the right to cancel the booking. The obligation to pay the Group Booking price remains.
      In addition, the General Conditions of Carriage (GCC) apply, insofar as no clause to the contrary exists in the General Conditions for Group Bookings.
    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What may I pack in my luggage and what is prohibited at Eurowings?

    For security reasons, your luggage must comply with certain regulations and restrictions. There are also measures and guidelines which must be observed.

    More information can be found in the GCC (General Conditions of Carriage).

    Information on hazardous materials (e.g. electronic devices with lithium batteries, e-cigarettes) and their transport can be found here. If your device/item is not listed, please send us your query by email to service@eurowings.com.

    Information on lithium-ion batteries for wheelchairs and other mobility aids can be found here under the section ‘Passengers with wheelchairs’.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What will happen to my personal information at Eurowings?

    Protecting your privacy and personal information is one of our top priorities. Our technical and organisational security measures therefore comply with all provisions of the Federal Data Protection Act (BDSG) as well as additional regulations for protecting data on the internet. Furthermore, these measures are continually improved in line with technical developments.

    Further information on data protection. 

  • With the Eurowings Save Your Price option, do I have to pay the whole flight price straight away?

    No, when you use Save Your Price, you are only charged for the price-saving option. The saved flight price is only charged when the option is converted into a flight booking.

    What is Save Your Price at Eurowings?

    Save Your Price is a feature that allows you to save a selected flight price for 72 hours.

    Can Eurowings Save Your Price be extended for another 72 hours after the first 72 hours have passed?

    No, the booking automatically expires after 72 hours. To save the price for another 72-hour period, you need to start the Save Your Price process over again. The website will quote the price that is valid when you use the Save Your Price option again.

    Can Eurowings Save Your Price also be used with third-party suppliers such as online travel portals?

    No, this service is available exclusively on eurowings.com.

    Can I make changes to a saved flight during the Eurowings Save Your Price period?

    During the Save Your Price period, it is not possible to change:

    • the number of passengers
    • the journey booked
    • the date or time
    • the type of passengers (child, adult etc.).

    Changes can only be made after the option has expired in accordance with the usual conditions.

Frequently asked questions relating to the topic: Booking and booking changes

  • Can I transport a musical instrument in the Eurowings cabin as a carry-on?

    Yes, musical instruments can be carried as hand luggage if their size does not exceed 55 x 40 x 23 cm. The following musical instruments can be taken on board as hand luggage, even if they are slightly over the maximum size: clarinets, flutes, French horns, oboes, violins, trumpets.

    Larger musical instruments (such as guitars) may only be transported in the cabin if they are in a soft case on an extra seat.

    The charges applicable for traveling with musical instruments can be found in this table.

    A musical instrument carried on board counts as one piece of hand luggage. You may only take one other piece of hand luggage with a maximum size of 40 x 30 x 10 cm on board.

    Exception:

    Double basses must be transported in a hard case and checked as baggage. Due to their size, they may not be carried in the cabin.

    Extra seat

    If you book an extra seat by phone before midnight on the same day as you book your flight, the extra seat will cost the same as your own seat and there will be no extra charge. If an extra seat is added later, it will be charged at the current flight price as shown on the Internet.

    Note:

    Eurowings accepts no liability for musical instruments carried in the cabin.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can my child travel alone at Eurowings?

    Children age 12 or older may fly alone. Children under 12 may only fly accompanied by a responsible adult. Children between the ages of 5 and 11 may also travel accompanied by a sibling age 16 or older. The child's companion must be able to assist the child at all times in the event of an unexpected occurrence. If the responsible adult does not have parental authority, we must be provided with written permission from an adult with parental authority.

    Please note that special entry and exit conditions apply in some countries.

    Unaccompanied minor service

    On direct domestic flights and direct flights from Germany to Zurich or Vienna Eurowings offers an unaccompanied minor service (UM service) for children ages 5 up to and including 11. Our friendly staff will not only ensure the well-being of your child during the flight, but will also make sure that your child arrives safely in the destination airport.

    The UM service and the corresponding flight can be booked through the call center or at a Eurowings airport counter, but unfortunately not online or by mobile phone. If your booking has an etix® ticket number, you can only book the UM service at the airport.

    Charges

    A fee will be charged per leg of travel and per child. This must be paid with the booking payment.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can I add baggage to an existing Eurowings booking?

    Yes, baggage can be added to a booking up to before web check-in closes before departure. If this is done online through "Book add-ons", on a mobile phone in the "Manage bookings" area, or by telephone, the usual additional charges apply. You will pay more if you register your baggage when you get to the airport counter.

    Adding baggage to a booking online

    1. Log in on the "Book add-ons" page.
    2. You will see an overview of your flights with all of the services you have booked.
    3. Simply add your baggage or excess baggage.
    4. After clicking "Next", just confirm your payment to complete the booking.
    5. We will then send you an updated booking confirmation.
    Note:

    Registered baggage cannot be removed.
    If you have an etix® ticket number rather than a booking number, or if you have booked a Eurowings flight with one of our partner airlines or through a travel agency, baggage regulations may vary. Please contact the appropriate airline or your travel agency for more details.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. They can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How will I be billed at Eurowings?

    You will receive your Eurowings statement by email. This is your electronic ticket. Both Article 34 of the German VAT Implementation Order (UStDV) and a circular from the German Ministry of Finance (BMF) on January 29, 2004, Ref. IV B 7 – S 7280 – 19/04 recognize transport tickets as invoices (without an electronic signature) entitling the purchaser to a deduction for input tax.

    Lost your booking confirmation?

    No problem. Just phone our call center and we will be happy to send you a new booking confirmation.

    Note:

    If you have an etix® ticket number or if you have booked a flight with one of our partner airlines at eurowings.com or a Eurowings flight at one of our partner airline websites or through a travel agency, please contact the relevant airline or your travel agency to request a statement.

    How do I confirm that I was unable to travel on a Eurowings flight for insurance purposes?

    If you want to file an insurance claim and need confirmation that you were unable to travel, you can request this confirmation by filling out the form below.

    Note:

    For organizational reasons, insurance confirmations may only be requested after all travel dates have passed. If you need confirmation of missed travel for one of our partner airline flights, please contact the airline in question. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • What is the Eurowings Flex option?

    If you have opted for a SMART, BEST or BIZclass fare, you can add the Flex option during the booking process. It can be chosen separately for outgoing and return flights.

    Changing bookings

    Flights with the Flex option can be changed to another travel date at no extra cost up to before web check-in closes before departure – provided the same passenger boards the same flight on the same route within our published flight schedule.

    Cancellations

    Can't make your flight? The Flex option lets you cancel your flight at no extra cost up to 40 minutes before departure – online, on your mobile phone, by telephone or in person at the airport counter.

    Even after the flight departs, it is still possible to change or cancel it with the Flex option. However, this must be done by telephone or in person at the airport counter on the same day as the originally scheduled travel date. If the flight is changed or cancelled after it has already departed, we must unfortunately charge a flat fee.

    Other Germanwings bookings cannot be cancelled due to their low fares.

    Are food and drinks available on Eurowings flights?

    Yes, various food and drink options can be purchased at low prices on Eurowings flights. Fresh sandwiches, tasty snacks, hot and cold drinks – the choice is yours!

    BEST fare

    The BEST fare allows you to enjoy our BEST-Meals (one warm and one cold) including fresh products and specials. You can choose a drink during our on-board service.

    BIZclass fare

    If you have booked a flight an a Short and medium-haul route with a BIZclass fare, enjoy our special meal and service at your place. Your favourite snack & drink come at no extra charge. On long haul flights you can make your choice from the menu between two starters and a vegetarian, fish or meat main course. A dessert or cheese plate round off your moment of culinary pleasure on board.

    We are unfortunately unable to accommodate any special dietary requirements (such as gluten-free or lactose-free options) on board our flights.

    You can find out more about our in-flight services here.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How do I redeem my Eurowings Boomerang Club miles?

    It's easy to book an available award flight at the BASIC, SMART, BEST or BIZclass fare level fare level – just go online. To do this, click on "Redeem" and log in with your Boomerang Club details. You can then select and book the flight you want using the "Book award flight" function.

    Your award flight must be booked no later than two days before the desired departure date and is subject to availability. You can also transfer your award flight to someone else or add bookings for companions.

    Please note that Boomerang Club miles can only be redeemed for Eurowings award flights.

    What advantages does the Eurowings SMART fare offer?

    Tailored to your specific needs – our SMART fare includes certain additional services and lets you add others in yourself.

    SMART fare is our standard fare and includes all the BASIC fare flight services, and also one item of luggage, one item of hand luggage guaranteed in the cabin, airport check-in as well as priority boarding.*


    * not available at all airports

    Can I reserve a seat when I book my Eurowings flight?

    Yes, for a fee you can reserve a seat when you book your flight with Eurowings.

    You can also reserve a seat later – up to before web check-in closes before departure.

    SMART fare

    The SMART fare includes free reservation of your preferred seat. A seat with more legroom can also be booked for €4 - 6 (depending on the route).

    BEST fare

    The BEST fare lets you reserve a seat in the designated BEST section free of charge on Eurowings long-haul routes.

    BIZclass fare

    Seat reservation is available free of charge in rows 1–3 for the entire Airbus fleet in the BIZclass fare. It also includes a free adjacent seat for more space. Passengers can also experience the enjoyment of exclusive premium section seating with a nearly two-meter-long horizontal bed on long-haul routes.

    Please note that seats in rows with emergency exits are subject to special regulations.

    Important:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. The seat reservation option (with extra legroom) applies exclusively to selected flights and depends on the route and availability. This offer may not be available on some of the following aircraft: A319, A320, B737, B738, Q400, E190.

    For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • Can I transport a musical instrument in the Eurowings cabin as a carry-on?

    Yes, musical instruments can be carried as hand luggage if their size does not exceed 55 x 40 x 23 cm. The following musical instruments can be taken on board as hand luggage, even if they are slightly over the maximum size: clarinets, flutes, French horns, oboes, violins, trumpets.

    Larger musical instruments (such as guitars) may only be transported in the cabin if they are in a soft case on an extra seat.

    The charges applicable for traveling with musical instruments can be found in this table.

    A musical instrument carried on board counts as one piece of hand luggage. You may only take one other piece of hand luggage with a maximum size of 40 x 30 x 10 cm on board.

    Exception:

    Double basses must be transported in a hard case and checked as baggage. Due to their size, they may not be carried in the cabin.

    Extra seat

    If you book an extra seat by phone before midnight on the same day as you book your flight, the extra seat will cost the same as your own seat and there will be no extra charge. If an extra seat is added later, it will be charged at the current flight price as shown on the Internet.

    Note:

    Eurowings accepts no liability for musical instruments carried in the cabin.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What options do I have if I am unable to take my Eurowings flight?

    If you are unable to take your flight, you have three options:

    1. Change your booking to another date

    Flight bookings can be changed to another available date up to before web check-in closes before departure, provided that the flight will be taken by the same person on the same route and is on our published flight schedule. You can change your booking online, with our mobile services or by phoning our call center. If you have added the Flex option to your SMART fare, BEST fare or BIZclass fare fare booking, you can change your flight free of charge up to before web check-in closes before departure. For other bookings, a fixed charge per passenger and per leg of your trip will apply. The amount can be found in our table of charges (Article 17 "BKG" and "NC1"). The flight price is determined by the fare that applies to the route at the time you change the booking. If the new flight is more expensive, you must pay the difference in price as well as the booking change fee. However, refunds will not be issued if the new flight is lower in price.

    Changing your booking online
    1. Log in to "My flight" with your username and password.
    2. In the overview of your booked flights, select the flight you want to change.
    3. Enter the new flight date.

    Changes to flights made online must be made within the same fare. If you want to change your fare, you can do so by phone or at the airport counter up to 72 hours before departure.

    Charges

    Booking changes will incur a fixed charge and, if appropriate, the fare difference. We will also charge an administration fee for changes made by phone or in person. This does not apply to flights booked with the Flex option.

    2. Name change

    You can transfer your flight to another person by phone for a charge, but only up to before web check-in closes before departure (or in the case of bookings for multiple legs, up to before web check-in closes before the first flight departs). Please have your booking number ready when you call.

    Charges

    If the current flight price is higher than the flight you originally booked, you will be required to pay the difference.

    Note:

    If your booking has an etix® ticket number, it is not possible to change a name for a Eurowings flight.

    3. Cancellation

    If you have added the Flex option to your SMART fare, BEST fare  or BIZclass fare fare booking, you may cancel your flight up to 40 minutes before departure free of charge. Unfortunately, no other bookings can be canceled because of their low prices. However, the flight dates can be changed online in the "My flight" area. Alternatively, you can call us to have the flights transferred to another person; a charge will apply.

    There are four ways to cancel a flight booked with the SMART, BEST or BIZclass fare with the Flex option:

    With the Flex option, bookings may also be canceled after the original travel date has passed. This option is free of charge, but flights must be canceled on the same day as the original scheduled departure date by phone or in person at our airport counters. If a booking is changed or canceled after the original departure date, a fixed charge will apply.

     Note:

    If you have an etix® ticket number rather than a booking number, or if you have booked a flight operated by one of our partner airlines at eurowings.com or through a travel agency, please contact the specific airline or your travel agency.

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

     Are you flying on Eurowings long-haul flights from Frankfurt or Munich to Bangkok?

    Unfortunately you cannot make any adjustments to your flight via Eurowings Online Services for the following routes: Outgoing and return flight for Frankfurt am Main (FRA) to Mauritius (MRU) and Windhoek (WDH). Please contact the ${CMS.Airline EW} call centre.

    Can my Eurowings booking be transferred to someone else?

    Yes, name changes are possible on all Eurowings flights and can be reported, with the booking code, to our call center up to before web check-in closes before the flight.

    Charges

    Name changes are subject only to a processing fee. However, if the current price of the flight is higher than the price you originally paid, you will be charged the difference as well.

    Note:

    If your booking is based on an etix® ticket number, we regret that no name change will be possible.

    What is important to know about baggage on a Eurowings one-stop flight?

    After you have checked your baggage during check-in at the departure airport, it is automatically checked through to your destination, allowing you to transfer conveniently without it.

    Attention:

    For customs reasons, it is unfortunately not possible to check luggage through on flights from non-Schengen1 and/or non-EU departure airports such as Istanbul or Izmir with a transfer in Berlin. For this reason, we ask you to collect your baggage after you arrive in Berlin and proceed with it to the Eurowings transfer counter in the main hall. There you will get your boarding pass for your connecting flight. The transfer counter is marked with signs and is located right next to the regular check-in counter – just 100 meters from the baggage claim hall.

    Charges

    The baggage surcharge and any surcharge for excess baggage are only due once and cover the entire route, from the departure location through the transfer location to the destination airport.

    Click here to find out where to get your boarding pass for your connecting flight.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. They can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Footnote list

    8 For a list of the Schengen states, visit the website of the German Federal Foreign Office.

    How do I book a Eurowings flight?

    We offer a variety of booking options tailored to your individual needs. Choose from the following:

    Book online

    Book your flight quickly and conveniently from work, home or when you're on the go.

    1. Under "Booking", choose the "Book flights" menu option and select your departure and arrival airports, your preferred flight dates and the number of passengers.
    2. After you have confirmed your entries by clicking on the "Search for flight" button, you will see all available flights that match your search criteria, including their prices and fare conditions.
    3. Follow the instructions step by step until you have completed the booking process.
    4. At the end of the booking process you will receive a booking confirmation number or etix® ticket number. You will need this number for check-in and to continue managing your flight.
    Note:

    You can pay for online bookings with a credit card, PayPal, a coupon, on account or by direct debit. Direct-debit payments are possible up to  5 days before departure.

    Book on your mobile phone

    Booking doesn't get any more flexible than this. Book your flight using the browser on your data-enabled mobile phone. If you have a smartphone, it's even easier: Download the Eurowings app for iPhone or Android.

    Find out more about booking flights on your mobile phone


    Note:

    You can pay for mobile bookings with a credit card, PayPal, a flight coupon, on account or by direct debit.

    Book by phone

    We will be happy to help you personally with your booking for a processing fee and will answer any questions you may have, for example about excess luggage or traveling with children.

    How to reach us:

    +49 (0)221 599 882 02 ((the local rates of your phone service provider apply.))

    Book at the counter

    Of course, you can also book your flight in person right at the Eurowings counter of the departure location in question for a flat advisory fee.

    Note:

    If you would like to book flights on our partner airlines with us, you can only do this on our website.Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • Can I add baggage to an existing Eurowings booking?

    Yes, baggage can be added to a booking up to before web check-in closes before departure. If this is done online through "Book add-ons", on a mobile phone in the "Manage bookings" area, or by telephone, the usual additional charges apply. You will pay more if you register your baggage when you get to the airport counter.

    Adding baggage to a booking online

    1. Log in on the "Book add-ons" page.
    2. You will see an overview of your flights with all of the services you have booked.
    3. Simply add your baggage or excess baggage.
    4. After clicking "Next", just confirm your payment to complete the booking.
    5. We will then send you an updated booking confirmation.
    Note:

    Registered baggage cannot be removed.
    If you have an etix® ticket number rather than a booking number, or if you have booked a Eurowings flight with one of our partner airlines or through a travel agency, baggage regulations may vary. Please contact the appropriate airline or your travel agency for more details.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. They can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How do I book additional services online after I have booked my Eurowings flight?

    1. After you have logged in on the "Book add-ons" page with your surname and booking code, you will see your itinerary with all of the services you have already booked.
    2. Now, simply add the additional services you want.
    3. Confirm your selection by clicking "Next".
    4. If you have selected a service that is subject to a charge, you will need to confirm once more to complete the booking. In such cases you will receive an updated booking confirmation.
    Note:

    Once booked, additional services cannot be cancelled.

    Why can I not manage or view my flight online via Eurowings?

    If you cannot view or manage your flight online, please check the details on your booking confirmation to make sure that these are the same.

    If the information is correct, and you still cannot access your booking, this could be because you did not make the booking directly with Eurowings, but rather via a travel agency, a travel portal or a tour organiser. In this case, please contact the company with which you made the booking directly. Otherwise, our call centre as well as our ground crew at the airport will of course be happy to help you.

    Flights with our partner airlines

    At eurowings.com, you can now also combine our flights with flights from other airlines. On selected routes, we offer you the additional possibility to book direct flights within our partner network.

    If you cannot find your flight booking at eurowings.com, this could be because you booked a Eurowings flight on our website in combination with another airline, or even a direct flight with another airline. Please check your booking confirmation, which was sent to you by email with the subject “Your Lufthansa Group booking”.

    Here you can find useful information about flights booked with other airlines at eurowings.com, as well as service contact information.

    Here you will find similar questions relating to this topic

    Can I add services to my Eurowings booking later?

    Yes, you can edit your booking and add the following extra services up to before web check-in closes before departure, whether you do it online, on your mobile phone, by phone or at one of our airport counters:

    • Regular, excess and special baggage (golfing equipment, bicycles and sports gear such as surfboards, snowboards, bodyboards, diving gear, and sail and hang gliders)
    • Transport of pets
    • Seat reservations
    • Boarding and deplaning assistance for hearing or visually impaired passengers and travelers with restricted mobility
    • Boarding with a wheelchair
    • Assistance for passengers with restricted mobility from check-in to the aircraft, including assistance with steps to aircraft
    • Train connections to airport

    Please be aware that space restrictions prevent us from transporting unlimited amounts of special baggage. Once our space is used up, you will no longer be able to select this service.

    Fare upgrade

    Up to 72 hours before departure, you can still upgrade your fare by phone or at our counters. There will be no processing charge if you do it by phone.

    Note:

    Do you have an etix® ticket number instead of a booking number? Did you book your Eurowings flight through a travel agent or one of our partner airlines? Did you book a flight with a partner airline at eurowings.com? If so, please contact the specific airline or your travel agent.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

     Are you flying on Eurowings long-haul flights from Frankfurt or Munich to Bangkok?

    Unfortunately, you cannot book any services via Eurowings Online Services for the following routes: Outgoing and return flight for Frankfurt am Main (FRA) to Mauritius (MRU) and Windhoek (WDH).

    Please contact the Eurowings call centre.

    Why can I not book services for my flight via Eurowings?

    If you cannot book services for your flight booking at eurowings.com, please check the details on your booking confirmation to make sure that these are the same.

    If the information is correct, and you still cannot access your booking, this could be because you did not make the booking directly with Eurowings, but rather via a travel agency, a travel portal or a tour organiser. In this case, please contact the company with which you made the booking directly. Otherwise, our call centre as well as our ground crew at the airport will of course be happy to help you.

    Flights with our partner airlines

    At eurowings.com, you can now also combine our flights with flights from other airlines. On selected routes, we offer you the additional possibility to book direct flights within our partner network.

    If you cannot book services for your flight booking at eurowings.com, this could be because you booked a Eurowings flight on our website in combination with another airline, or even a direct flight with another airline. Please check your booking confirmation, which was sent to you by email with the subject “Your Lufthansa Group booking”.

    Here you can find useful information about flights booked with other airlines at eurowings.com, as well as service contact information.

    Here you will find similar questions relating to this topic

  • Can I change the name of a passenger when I book an Eurowings award flight?

    You have the option of transferring your booking to another person. Until 2 hours before departure at the latest, you can have the name changed for a charge by phoning our call center and giving us the booking code.

    If you have booked a flight that covers several legs, please note that it is only possible to change passengers up to 2 hours before the scheduled departure time of the first (initial) leg of the flight.

    How do I redeem my Eurowings Boomerang Club miles?

    It's easy to book an available award flight at the BASIC, SMART, BEST or BIZclass fare level fare level – just go online. To do this, click on "Redeem" and log in with your Boomerang Club details. You can then select and book the flight you want using the "Book award flight" function.

    Your award flight must be booked no later than two days before the desired departure date and is subject to availability. You can also transfer your award flight to someone else or add bookings for companions.

    Please note that Boomerang Club miles can only be redeemed for Eurowings award flights.

    Can I change or cancel my Eurowings Boomerang Club award flight booking?

    You can change your award flight to any other available award flight online, on your mobile phone or by calling the Boomerang hotline at +44 (0) 330 365 9986 (€0.20 per call from landlines – €0.60 maximum per call from mobile phones). Like other flights, this is subject to a booking change charge.

    If it is not possible to change to another award flight, both the award flight and the miles used for it will be forfeited.

    Transfer to a third party

    Naturally you also have the option of transferring your award flight to another person at a later date by calling the Boomerang hotline at +44 (0) 330 365 9986 (€0.20 per call from landlines – €0.60 maximum per call from mobile phones).

    For a charge, you can notify us of any name changes, stating the booking number, no later than before web check-in closes before departure.

    If several legs of a flight are booked in one booking, please be aware that it is only possible to switch passengers up to before web check-in closes before the scheduled departure time of the first (originating) leg of the flight.

    How many Boomerang Club miles do I need to book an award flight?

    Fare

    Germany/Europe incl. Northafrica

    one-way

    Germany/Europe incl. Northafrica

    round-trip

    Intercontinental

    one-way

    Intercontinental

    round-trip

    BASIC  9,000 20,000 40,000 80,000
    SMART 15,000 30,000 60,000 120,000
    BEST* - - 80,000 160,000

    BIZclass
    40,000  80,000  100,000  200,000 

    *: The BEST fare is not available on flights within Germany or within Europe. BEST fare premium flights will prospectively be available for international flights from August 2018.

    Can I change my Eurowings award flight booking?

    As a rule, it is possible to change your award flight booking except in the case of Fly Smart tickets and mileage offers. Please note that booking changes are subject to a charge.

  • How far in advance can I book a Eurowings Blind Booking flight?

    Blind Booking flights can be booked up to 45 days days before departure.

    How does Eurowings blind booking work?

    This option calls for some spontaneity, since you won't know right away where you'll be heading. In return, we guarantee you our attractive low prices – even for last-minute bookings!

    How it works:

    1. On the "Blind booking" page, pick your departure airport and the theme for your trip –  for example, "Party" or "Culture". Each category contains various destinations, and you will be assigned one of them at the end of the booking process.
    2. For a small fee you can rule out certain destinations.
    3. Enter your desired travel dates and the number of travelers.
    4. When the booking is complete, you will find out what your destination is so that you can prepare for your trip.

    More information on blind booking

    Note:

    You can also pay for your blind booking flight with a coupon or gift card.

    How do I redeem Eurowings flight coupons?

    Want to redeem a flight coupon? Flight vouchers can be redeemed online or on your mobile phone.

    How it works:

    1. Select the flight you want and then the "Coupon" payment method.
    2. If the amount due is more than the value of the coupon, you can pay the remaining balance with another payment method
    3. If the value of the coupon is more than the amount due, the remaining credit will still be valid and can be redeemed on another booking. However, this only applies to coupons for purchases. We will not make cash payments for the value of the coupon or any remaining credit.

    Validity

    • Coupons can only be redeemed for Eurowings flights, including Blind Booking flights. Bookings can be changed in accordance with the GCCs.
    • Coupons can also be used to pay for additional services that are directly related to the flight either at the time of the initial booking or at a later date.

    Exceptions

    • Vouchers cannot be used to book any package deals (e.g. flight and hotel) or partner offers (e.g. Rail&Fly, hotels, rental cars and insurance).
    • We regret to inform you that it is not possible to redeem vouchers for long-haul flights at this time.

    Promotional vouchers

    Separate conditions apply for promotional coupons presented in contests or as part of marketing campaigns.

    Terms of use for promotional coupons

    How many people can I book flights for with Eurowings Blind Booking?

    Blind Booking flights can be booked for a maximum of 9 passengers.

    What does the Eurowings Blind Booking price include?

    The price shown applies per person per journey and includes all taxes and charges. Further costs are only incurred if you choose to rule out certain destinations or add other services.

  • How do I redeem Eurowings flight coupons?

    Want to redeem a flight coupon? Flight vouchers can be redeemed online or on your mobile phone.

    How it works:

    1. Select the flight you want and then the "Coupon" payment method.
    2. If the amount due is more than the value of the coupon, you can pay the remaining balance with another payment method
    3. If the value of the coupon is more than the amount due, the remaining credit will still be valid and can be redeemed on another booking. However, this only applies to coupons for purchases. We will not make cash payments for the value of the coupon or any remaining credit.

    Validity

    • Coupons can only be redeemed for Eurowings flights, including Blind Booking flights. Bookings can be changed in accordance with the GCCs.
    • Coupons can also be used to pay for additional services that are directly related to the flight either at the time of the initial booking or at a later date.

    Exceptions

    • Vouchers cannot be used to book any package deals (e.g. flight and hotel) or partner offers (e.g. Rail&Fly, hotels, rental cars and insurance).
    • We regret to inform you that it is not possible to redeem vouchers for long-haul flights at this time.

    Promotional vouchers

    Separate conditions apply for promotional coupons presented in contests or as part of marketing campaigns.

    Terms of use for promotional coupons

    What are the rules for Eurowings flight coupons and gift cards?

    • Eurowings accepts no liability for loss of coupons, gift cards or coupon codes and will not issue replacements.
    • Coupons and gift cards may only be used for private purposes. Other uses, such as internet sales for commercial purposes in your own name or through third parties, are not permitted without prior authorization from Eurowings.
    • Please note: we regret to inform you that it is not possible to redeem vouchers for long-haul flights at this time.

    More information can be found in the Terms of Use.

    Click here to view the GCC, which apply to the purchase and redemption of coupons.

    Promotional coupons/gift cards

    Separate Terms of use apply to promotional coupons or gift cards presented in contests or as part of marketing campaigns.

    How can I buy Eurowings flight coupons or gift cards?

    You can only buy flight coupons and gift cards online on our "Flight coupons" page. Here's how it works:

    1. Select a design for your coupon/gift card and enter your preferred value.
    2. You can also choose to write a personal message for the recipient.
    3. After entering your contact details, you will proceed to payment. Please note that flight coupons and gift cards cannot be paid by direct debit.
    4. Your coupon/gift card will then be emailed either to you or to the recipient.
    Note:

    Flight coupons and gift cards can only be purchased in euros, but they can also be redeemed for flights that were paid for in a different currency.

    What payment options are available at Eurowings?

    Service is very important to us, so we offer a wide range of payment options. We ask for your understanding in the event that not all payment options are available to you.

    Direct debit

    You can pay with direct debit up to 5 days before departure, as long as the following requirements are met:

    • You hold a current account.
    • Sufficient funds are available in your account.

    Any charges incurred by canceled payments or insufficient funds will be added to the ticket price. In the event of a chargeback, please do not make any payments. We will contact you as soon as possible to discuss the next step.

    Note:

    Direct debit arrangements may vary for flights booked with our partner airlines at eurowings.com

    Credit cards

    You can also pay with your credit card as long as you are entitled to use it to pay by phone or online. For more information about this, please contact your bank.

    We accept the following credit cards:

    • MasterCard
    • Debit MasterCard
    • American Express
    • VISA Card
    • VISA Electron
    • VISA Debit Card
    • AirPlus
    • Diners Club

    Unfortunately, we are currently unable to accept Eurocheque cards.

    PayPal

    You can either authorize PayPal to transfer the payment amount to us or you can authorize us to withdraw the relevant amount from your PayPal account.

    Paying with an invoice (RatePAY)

    You can also pay for your flight and any additional services ordered with a RatePAY invoice if:

    • You book online and the amount payable is at least €20 but no more than €2,000
    • The flight price is given in euros
    • Your billing and contact address is your personal address and is within the Federal Republic of Germany or Austria
    • You have a good credit rating

    Detailed information can be found in the RatePAY data protection declaration.

    If you meet these criteria and we have accepted your request to pay by RatePAY invoice, the invoice amount will be due on the tenth business day after booking or no later than the last business day before departure. Payment must arrive in the receiving account by this date. Please only transfer the payment to the bank account specified on the invoice.

    If you are unable to use this payment method, we can offer you an alternative payment option.

    Note:

    This payment method can only be used to pay for flight bookings.

    Cash payments

    You may only pay in cash if you book your ticket at one of our airport counters.

    Coupons

    Paying for a booking with a coupon is quick and simple:

    1. In the "Payment" step of the online booking process, select the option to pay with a voucher.
    2. Enter your voucher code and then check the code entered and the travel services in your basket.
    3. Click on "Confirm booking" to complete your booking.

    If the price of the flight exceeds the value of your coupon, you may pay the remaining amount either with another coupon or another payment method.

    Validity

    Coupons can only be used to book Eurowings flight services, not partner offers (e.g. Rail&Fly, rental cars or hotels).

    Please note that conditions of use vary for purchased and promotional vouchers.

    Note:

    Coupons cannot be used to book flights with our partner airlines at eurowings.com. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How long are Eurowings flight coupons good for?

    You can redeem our Eurowings flight coupons anytime before the end of the third year after purchase. Coupons may not be extended or exchanged for cash.

    Please note that coupons may not be used until we have received payment, or no less than 24 hours after purchase. If payment is made by direct debit, the coupon may not be used until 5 days have passed since payment.

    Promotional coupons

    Separate terms of use apply for promotional coupons awarded as prizes in contests or as part of marketing campaigns:

    Terms of use for promotional coupons

  • How many people must travel together to qualify as a group for Eurowings?

    If more than 9 people are travelling together, they qualify as a group for Eurowings.

    How do I make a Eurowings group booking?

    1. If you would like to book a Eurowings flight for more than 9 people, please complete our group request form first.
    2. After you have submitted the form, we will email you a personalized, non-binding quotation.
    3. If you accept the quotation, please email us a request to issue a binding contract of air carriage based on the quotation.
    4. We will email you a booking confirmation within two working days.

    Click here to proceed to group booking.

    Providing the names of group members

    The names of the group members must be provided to us no later than 4 working days before the scheduled outbound departure date, excluding the date of travel. If names are provided later or are changed, additional charges will apply.

    Cancellation for more than 12 passengers

    You may cancel the booking for 10% of the group members (rounded down to the nearest individual) up to a month before departure and you will receive a full reimbursement for the payment, provided that the original group contained 12 or more passengers.

    The full terms are available in our General Conditions of Carriage.

    Our employees are available to answer any questions you may have about group bookings. Contact us daily between 9.00 a.m. and 12.00 p.m. and between 1.00 p.m. and 5.00 p.m. (CET).

    You can reach the group department by phone at 01806 122 345 (€0.20 per call from landlines – max. €0.60 per call from mobile phones) or by email at gruppen@eurowings.com.

    Note:

    If you would like to make a group booking with one of our partner airlines, please contact the specific airline. The corresponding terms of this airline apply. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What are the General Conditions for Group Bookings at Eurowings?

    1. Validity
      The Eurowings General Conditions for Group Bookings apply to each carriage of passengers and baggage advertised and booked through Eurowings GmbH (hereinafter "Eurowings") for groups of more than 9 people ("Group Booking").
    2. Contract of Carriage/Booking
      The Contract of Carriage enters into effect when the contact person returns the booking quotation (offer) and Eurowings issues the booking confirmation (acceptance).
      Unless the booking is for a family, the contact person acts as the group representative. In this case, the contact person enters into the Contract of Carriage in his or her own name on behalf of the individual group members.
    3. Processing by contact person
      The entire booking process, including payment, shall be handled by the contact person named in the quotation. Essential information, such as the Eurowings General Conditions of Carriage (GCC), flight schedules, flight changes, etc. is to be provided to the group members by the contact person in good time and in full. Information given to the contact person will be assumed to have been passed on to the remaining group members.
    4. List of names
      A complete list of names of all group members must be provided to Eurowings at the latest 4 working days before departure.
    5. Booking changes/cancellation
      Bookings (flight times or dates) may be changed before departure and will incur an additional charge (per person and per leg of the trip) plus the difference in the new flight price, if applicable. After the scheduled departure time, no changes may be made. For groups of 12 travelers or more, 10% of the group (rounded down to the nearest individual) may cancel up to a month before departure and will receive a full reimbursement. Additional passengers (1–9 people) may only be added separately online or through the call center at the current Eurowings flight price (subject to availability).
    6. Refusal of carriage for a group member
      If a group member is refused carriage for good cause, the remaining group members do not have the right to cancel the booking. The obligation to pay the Group Booking price remains.
      In addition, the General Conditions of Carriage (GCC) apply, insofar as no clause to the contrary exists in the General Conditions for Group Bookings.
    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How many people can I book flights for with Eurowings Blind Booking?

    Blind Booking flights can be booked for a maximum of 9 passengers.

    What is the maximum number of people for whom I can book online at Eurowings?

    Under "Booking" you can book a flight for up to 9 people. You must provide the first and last name of each person.

    If you would like to book flights for more than 9  people, you will find more information here.

  • What does "Payment status: declined/pending" mean on the "My bookings" and "Booking changes" pages at Eurowings?

    The status display under "My flight" in the "View booking" area allows you to track the status of your payment and see when your payment has gone through.

    Declined

    "Declined" status is displayed if the payment could not be completed for some reason or if your direct debit has been returned.

    Please note that if payment is unsuccessful, reservations may be canceled without warning in accordance with the Conditions of Carriage (item 4.5).

    Pending

    "Pending" status means that authorization is still in progress, but your seat is reserved. If payment is unsuccessful, the status will change to "Declined".

    Confirmed

    If "Confirmed" status is displayed, both your payment and reservation are complete and your flight booking has been confirmed.

    If you have any questions about your payment status, our competent employees at our call center will be happy to advise you.

    You can check the status of your payment here.

    What payment options are available at Eurowings?

    Service is very important to us, so we offer a wide range of payment options. We ask for your understanding in the event that not all payment options are available to you.

    Direct debit

    You can pay with direct debit up to 5 days before departure, as long as the following requirements are met:

    • You hold a current account.
    • Sufficient funds are available in your account.

    Any charges incurred by canceled payments or insufficient funds will be added to the ticket price. In the event of a chargeback, please do not make any payments. We will contact you as soon as possible to discuss the next step.

    Note:

    Direct debit arrangements may vary for flights booked with our partner airlines at eurowings.com

    Credit cards

    You can also pay with your credit card as long as you are entitled to use it to pay by phone or online. For more information about this, please contact your bank.

    We accept the following credit cards:

    • MasterCard
    • Debit MasterCard
    • American Express
    • VISA Card
    • VISA Electron
    • VISA Debit Card
    • AirPlus
    • Diners Club

    Unfortunately, we are currently unable to accept Eurocheque cards.

    PayPal

    You can either authorize PayPal to transfer the payment amount to us or you can authorize us to withdraw the relevant amount from your PayPal account.

    Paying with an invoice (RatePAY)

    You can also pay for your flight and any additional services ordered with a RatePAY invoice if:

    • You book online and the amount payable is at least €20 but no more than €2,000
    • The flight price is given in euros
    • Your billing and contact address is your personal address and is within the Federal Republic of Germany or Austria
    • You have a good credit rating

    Detailed information can be found in the RatePAY data protection declaration.

    If you meet these criteria and we have accepted your request to pay by RatePAY invoice, the invoice amount will be due on the tenth business day after booking or no later than the last business day before departure. Payment must arrive in the receiving account by this date. Please only transfer the payment to the bank account specified on the invoice.

    If you are unable to use this payment method, we can offer you an alternative payment option.

    Note:

    This payment method can only be used to pay for flight bookings.

    Cash payments

    You may only pay in cash if you book your ticket at one of our airport counters.

    Coupons

    Paying for a booking with a coupon is quick and simple:

    1. In the "Payment" step of the online booking process, select the option to pay with a voucher.
    2. Enter your voucher code and then check the code entered and the travel services in your basket.
    3. Click on "Confirm booking" to complete your booking.

    If the price of the flight exceeds the value of your coupon, you may pay the remaining amount either with another coupon or another payment method.

    Validity

    Coupons can only be used to book Eurowings flight services, not partner offers (e.g. Rail&Fly, rental cars or hotels).

    Please note that conditions of use vary for purchased and promotional vouchers.

    Note:

    Coupons cannot be used to book flights with our partner airlines at eurowings.com. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Do payment surcharges apply at Eurowings?

    No payment surcharges apply when you book a flight. 

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    When will my payment be debited from my account at Eurowings?

    Payment for your trip is due as soon as your booking is confirmed. Debiting can take up to a few days depending on your bank, so you must ensure there are sufficient funds in your account until the payment has been debited.

  • How will I be billed at Eurowings?

    You will receive your Eurowings statement by email. This is your electronic ticket. Both Article 34 of the German VAT Implementation Order (UStDV) and a circular from the German Ministry of Finance (BMF) on January 29, 2004, Ref. IV B 7 – S 7280 – 19/04 recognize transport tickets as invoices (without an electronic signature) entitling the purchaser to a deduction for input tax.

    Lost your booking confirmation?

    No problem. Just phone our call center and we will be happy to send you a new booking confirmation.

    Note:

    If you have an etix® ticket number or if you have booked a flight with one of our partner airlines at eurowings.com or a Eurowings flight at one of our partner airline websites or through a travel agency, please contact the relevant airline or your travel agency to request a statement.

    Does my Eurowings booking confirmation/invoice entitle me to input tax deduction?

    Eurowings invoices are electronic plane tickets. Article 34 of the German Turnover Tax Implementing Regulation (UStDV) recognises transport tickets as invoices and the statement of the German Ministry of Finance (BMF) of 29 January 2004, Ref. IV B 7 – S 7280 – 19/04, recognises transport tickets as invoices (without electronic signature) entitling the purchaser to input tax deduction.

    Note:

    For questions relating to invoices issued by our partner airlines, please contact the relevant airline. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can billing addresses or bank details be changed after booking at Eurowings?

    No, after a booking has been completed it is no longer possible to change your details.

    Why doesn't my Eurowings bill show German sales tax?

    Only Eurowings flights within Germany are subject to VAT. Charges for international flights therefore do not include this sales tax.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. They can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • What are the rules for Eurowings flight coupons and gift cards?

    • Eurowings accepts no liability for loss of coupons, gift cards or coupon codes and will not issue replacements.
    • Coupons and gift cards may only be used for private purposes. Other uses, such as internet sales for commercial purposes in your own name or through third parties, are not permitted without prior authorization from Eurowings.
    • Please note: we regret to inform you that it is not possible to redeem vouchers for long-haul flights at this time.

    More information can be found in the Terms of Use.

    Click here to view the GCC, which apply to the purchase and redemption of coupons.

    Promotional coupons/gift cards

    Separate Terms of use apply to promotional coupons or gift cards presented in contests or as part of marketing campaigns.

    How do I make a Eurowings group booking?

    1. If you would like to book a Eurowings flight for more than 9 people, please complete our group request form first.
    2. After you have submitted the form, we will email you a personalized, non-binding quotation.
    3. If you accept the quotation, please email us a request to issue a binding contract of air carriage based on the quotation.
    4. We will email you a booking confirmation within two working days.

    Click here to proceed to group booking.

    Providing the names of group members

    The names of the group members must be provided to us no later than 4 working days before the scheduled outbound departure date, excluding the date of travel. If names are provided later or are changed, additional charges will apply.

    Cancellation for more than 12 passengers

    You may cancel the booking for 10% of the group members (rounded down to the nearest individual) up to a month before departure and you will receive a full reimbursement for the payment, provided that the original group contained 12 or more passengers.

    The full terms are available in our General Conditions of Carriage.

    Our employees are available to answer any questions you may have about group bookings. Contact us daily between 9.00 a.m. and 12.00 p.m. and between 1.00 p.m. and 5.00 p.m. (CET).

    You can reach the group department by phone at 01806 122 345 (€0.20 per call from landlines – max. €0.60 per call from mobile phones) or by email at gruppen@eurowings.com.

    Note:

    If you would like to make a group booking with one of our partner airlines, please contact the specific airline. The corresponding terms of this airline apply. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What are the General Conditions for Group Bookings at Eurowings?

    1. Validity
      The Eurowings General Conditions for Group Bookings apply to each carriage of passengers and baggage advertised and booked through Eurowings GmbH (hereinafter "Eurowings") for groups of more than 9 people ("Group Booking").
    2. Contract of Carriage/Booking
      The Contract of Carriage enters into effect when the contact person returns the booking quotation (offer) and Eurowings issues the booking confirmation (acceptance).
      Unless the booking is for a family, the contact person acts as the group representative. In this case, the contact person enters into the Contract of Carriage in his or her own name on behalf of the individual group members.
    3. Processing by contact person
      The entire booking process, including payment, shall be handled by the contact person named in the quotation. Essential information, such as the Eurowings General Conditions of Carriage (GCC), flight schedules, flight changes, etc. is to be provided to the group members by the contact person in good time and in full. Information given to the contact person will be assumed to have been passed on to the remaining group members.
    4. List of names
      A complete list of names of all group members must be provided to Eurowings at the latest 4 working days before departure.
    5. Booking changes/cancellation
      Bookings (flight times or dates) may be changed before departure and will incur an additional charge (per person and per leg of the trip) plus the difference in the new flight price, if applicable. After the scheduled departure time, no changes may be made. For groups of 12 travelers or more, 10% of the group (rounded down to the nearest individual) may cancel up to a month before departure and will receive a full reimbursement. Additional passengers (1–9 people) may only be added separately online or through the call center at the current Eurowings flight price (subject to availability).
    6. Refusal of carriage for a group member
      If a group member is refused carriage for good cause, the remaining group members do not have the right to cancel the booking. The obligation to pay the Group Booking price remains.
      In addition, the General Conditions of Carriage (GCC) apply, insofar as no clause to the contrary exists in the General Conditions for Group Bookings.
    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What may I pack in my luggage and what is prohibited at Eurowings?

    For security reasons, your luggage must comply with certain regulations and restrictions. There are also measures and guidelines which must be observed.

    More information can be found in the GCC (General Conditions of Carriage).

    Information on hazardous materials (e.g. electronic devices with lithium batteries, e-cigarettes) and their transport can be found here. If your device/item is not listed, please send us your query by email to service@eurowings.com.

    Information on lithium-ion batteries for wheelchairs and other mobility aids can be found here under the section ‘Passengers with wheelchairs’.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What will happen to my personal information at Eurowings?

    Protecting your privacy and personal information is one of our top priorities. Our technical and organisational security measures therefore comply with all provisions of the Federal Data Protection Act (BDSG) as well as additional regulations for protecting data on the internet. Furthermore, these measures are continually improved in line with technical developments.

    Further information on data protection. 

  • With the Eurowings Save Your Price option, do I have to pay the whole flight price straight away?

    No, when you use Save Your Price, you are only charged for the price-saving option. The saved flight price is only charged when the option is converted into a flight booking.

    What is Save Your Price at Eurowings?

    Save Your Price is a feature that allows you to save a selected flight price for 72 hours.

    Can Eurowings Save Your Price be extended for another 72 hours after the first 72 hours have passed?

    No, the booking automatically expires after 72 hours. To save the price for another 72-hour period, you need to start the Save Your Price process over again. The website will quote the price that is valid when you use the Save Your Price option again.

    Can Eurowings Save Your Price also be used with third-party suppliers such as online travel portals?

    No, this service is available exclusively on eurowings.com.

    Can I make changes to a saved flight during the Eurowings Save Your Price period?

    During the Save Your Price period, it is not possible to change:

    • the number of passengers
    • the journey booked
    • the date or time
    • the type of passengers (child, adult etc.).

    Changes can only be made after the option has expired in accordance with the usual conditions.

Frequently asked questions relating to the topic: Booking and booking changes

  • Can I transport a musical instrument in the Eurowings cabin as a carry-on?

    Yes, musical instruments can be carried as hand luggage if their size does not exceed 55 x 40 x 23 cm. The following musical instruments can be taken on board as hand luggage, even if they are slightly over the maximum size: clarinets, flutes, French horns, oboes, violins, trumpets.

    Larger musical instruments (such as guitars) may only be transported in the cabin if they are in a soft case on an extra seat.

    The charges applicable for traveling with musical instruments can be found in this table.

    A musical instrument carried on board counts as one piece of hand luggage. You may only take one other piece of hand luggage with a maximum size of 40 x 30 x 10 cm on board.

    Exception:

    Double basses must be transported in a hard case and checked as baggage. Due to their size, they may not be carried in the cabin.

    Extra seat

    If you book an extra seat by phone before midnight on the same day as you book your flight, the extra seat will cost the same as your own seat and there will be no extra charge. If an extra seat is added later, it will be charged at the current flight price as shown on the Internet.

    Note:

    Eurowings accepts no liability for musical instruments carried in the cabin.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can my child travel alone at Eurowings?

    Children age 12 or older may fly alone. Children under 12 may only fly accompanied by a responsible adult. Children between the ages of 5 and 11 may also travel accompanied by a sibling age 16 or older. The child's companion must be able to assist the child at all times in the event of an unexpected occurrence. If the responsible adult does not have parental authority, we must be provided with written permission from an adult with parental authority.

    Please note that special entry and exit conditions apply in some countries.

    Unaccompanied minor service

    On direct domestic flights and direct flights from Germany to Zurich or Vienna Eurowings offers an unaccompanied minor service (UM service) for children ages 5 up to and including 11. Our friendly staff will not only ensure the well-being of your child during the flight, but will also make sure that your child arrives safely in the destination airport.

    The UM service and the corresponding flight can be booked through the call center or at a Eurowings airport counter, but unfortunately not online or by mobile phone. If your booking has an etix® ticket number, you can only book the UM service at the airport.

    Charges

    A fee will be charged per leg of travel and per child. This must be paid with the booking payment.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can I add baggage to an existing Eurowings booking?

    Yes, baggage can be added to a booking up to before web check-in closes before departure. If this is done online through "Book add-ons", on a mobile phone in the "Manage bookings" area, or by telephone, the usual additional charges apply. You will pay more if you register your baggage when you get to the airport counter.

    Adding baggage to a booking online

    1. Log in on the "Book add-ons" page.
    2. You will see an overview of your flights with all of the services you have booked.
    3. Simply add your baggage or excess baggage.
    4. After clicking "Next", just confirm your payment to complete the booking.
    5. We will then send you an updated booking confirmation.
    Note:

    Registered baggage cannot be removed.
    If you have an etix® ticket number rather than a booking number, or if you have booked a Eurowings flight with one of our partner airlines or through a travel agency, baggage regulations may vary. Please contact the appropriate airline or your travel agency for more details.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. They can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How will I be billed at Eurowings?

    You will receive your Eurowings statement by email. This is your electronic ticket. Both Article 34 of the German VAT Implementation Order (UStDV) and a circular from the German Ministry of Finance (BMF) on January 29, 2004, Ref. IV B 7 – S 7280 – 19/04 recognize transport tickets as invoices (without an electronic signature) entitling the purchaser to a deduction for input tax.

    Lost your booking confirmation?

    No problem. Just phone our call center and we will be happy to send you a new booking confirmation.

    Note:

    If you have an etix® ticket number or if you have booked a flight with one of our partner airlines at eurowings.com or a Eurowings flight at one of our partner airline websites or through a travel agency, please contact the relevant airline or your travel agency to request a statement.

    How do I confirm that I was unable to travel on a Eurowings flight for insurance purposes?

    If you want to file an insurance claim and need confirmation that you were unable to travel, you can request this confirmation by filling out the form below.

    Note:

    For organizational reasons, insurance confirmations may only be requested after all travel dates have passed. If you need confirmation of missed travel for one of our partner airline flights, please contact the airline in question. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • What is the Eurowings Flex option?

    If you have opted for a SMART, BEST or BIZclass fare, you can add the Flex option during the booking process. It can be chosen separately for outgoing and return flights.

    Changing bookings

    Flights with the Flex option can be changed to another travel date at no extra cost up to before web check-in closes before departure – provided the same passenger boards the same flight on the same route within our published flight schedule.

    Cancellations

    Can't make your flight? The Flex option lets you cancel your flight at no extra cost up to 40 minutes before departure – online, on your mobile phone, by telephone or in person at the airport counter.

    Even after the flight departs, it is still possible to change or cancel it with the Flex option. However, this must be done by telephone or in person at the airport counter on the same day as the originally scheduled travel date. If the flight is changed or cancelled after it has already departed, we must unfortunately charge a flat fee.

    Other Germanwings bookings cannot be cancelled due to their low fares.

    Are food and drinks available on Eurowings flights?

    Yes, various food and drink options can be purchased at low prices on Eurowings flights. Fresh sandwiches, tasty snacks, hot and cold drinks – the choice is yours!

    BEST fare

    The BEST fare allows you to enjoy our BEST-Meals (one warm and one cold) including fresh products and specials. You can choose a drink during our on-board service.

    BIZclass fare

    If you have booked a flight an a Short and medium-haul route with a BIZclass fare, enjoy our special meal and service at your place. Your favourite snack & drink come at no extra charge. On long haul flights you can make your choice from the menu between two starters and a vegetarian, fish or meat main course. A dessert or cheese plate round off your moment of culinary pleasure on board.

    We are unfortunately unable to accommodate any special dietary requirements (such as gluten-free or lactose-free options) on board our flights.

    You can find out more about our in-flight services here.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How do I redeem my Eurowings Boomerang Club miles?

    It's easy to book an available award flight at the BASIC, SMART, BEST or BIZclass fare level fare level – just go online. To do this, click on "Redeem" and log in with your Boomerang Club details. You can then select and book the flight you want using the "Book award flight" function.

    Your award flight must be booked no later than two days before the desired departure date and is subject to availability. You can also transfer your award flight to someone else or add bookings for companions.

    Please note that Boomerang Club miles can only be redeemed for Eurowings award flights.

    What advantages does the Eurowings SMART fare offer?

    Tailored to your specific needs – our SMART fare includes certain additional services and lets you add others in yourself.

    SMART fare is our standard fare and includes all the BASIC fare flight services, and also one item of luggage, one item of hand luggage guaranteed in the cabin, airport check-in as well as priority boarding.*


    * not available at all airports

    Can I reserve a seat when I book my Eurowings flight?

    Yes, for a fee you can reserve a seat when you book your flight with Eurowings.

    You can also reserve a seat later – up to before web check-in closes before departure.

    SMART fare

    The SMART fare includes free reservation of your preferred seat. A seat with more legroom can also be booked for €4 - 6 (depending on the route).

    BEST fare

    The BEST fare lets you reserve a seat in the designated BEST section free of charge on Eurowings long-haul routes.

    BIZclass fare

    Seat reservation is available free of charge in rows 1–3 for the entire Airbus fleet in the BIZclass fare. It also includes a free adjacent seat for more space. Passengers can also experience the enjoyment of exclusive premium section seating with a nearly two-meter-long horizontal bed on long-haul routes.

    Please note that seats in rows with emergency exits are subject to special regulations.

    Important:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. The seat reservation option (with extra legroom) applies exclusively to selected flights and depends on the route and availability. This offer may not be available on some of the following aircraft: A319, A320, B737, B738, Q400, E190.

    For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • Can I transport a musical instrument in the Eurowings cabin as a carry-on?

    Yes, musical instruments can be carried as hand luggage if their size does not exceed 55 x 40 x 23 cm. The following musical instruments can be taken on board as hand luggage, even if they are slightly over the maximum size: clarinets, flutes, French horns, oboes, violins, trumpets.

    Larger musical instruments (such as guitars) may only be transported in the cabin if they are in a soft case on an extra seat.

    The charges applicable for traveling with musical instruments can be found in this table.

    A musical instrument carried on board counts as one piece of hand luggage. You may only take one other piece of hand luggage with a maximum size of 40 x 30 x 10 cm on board.

    Exception:

    Double basses must be transported in a hard case and checked as baggage. Due to their size, they may not be carried in the cabin.

    Extra seat

    If you book an extra seat by phone before midnight on the same day as you book your flight, the extra seat will cost the same as your own seat and there will be no extra charge. If an extra seat is added later, it will be charged at the current flight price as shown on the Internet.

    Note:

    Eurowings accepts no liability for musical instruments carried in the cabin.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What options do I have if I am unable to take my Eurowings flight?

    If you are unable to take your flight, you have three options:

    1. Change your booking to another date

    Flight bookings can be changed to another available date up to before web check-in closes before departure, provided that the flight will be taken by the same person on the same route and is on our published flight schedule. You can change your booking online, with our mobile services or by phoning our call center. If you have added the Flex option to your SMART fare, BEST fare or BIZclass fare fare booking, you can change your flight free of charge up to before web check-in closes before departure. For other bookings, a fixed charge per passenger and per leg of your trip will apply. The amount can be found in our table of charges (Article 17 "BKG" and "NC1"). The flight price is determined by the fare that applies to the route at the time you change the booking. If the new flight is more expensive, you must pay the difference in price as well as the booking change fee. However, refunds will not be issued if the new flight is lower in price.

    Changing your booking online
    1. Log in to "My flight" with your username and password.
    2. In the overview of your booked flights, select the flight you want to change.
    3. Enter the new flight date.

    Changes to flights made online must be made within the same fare. If you want to change your fare, you can do so by phone or at the airport counter up to 72 hours before departure.

    Charges

    Booking changes will incur a fixed charge and, if appropriate, the fare difference. We will also charge an administration fee for changes made by phone or in person. This does not apply to flights booked with the Flex option.

    2. Name change

    You can transfer your flight to another person by phone for a charge, but only up to before web check-in closes before departure (or in the case of bookings for multiple legs, up to before web check-in closes before the first flight departs). Please have your booking number ready when you call.

    Charges

    If the current flight price is higher than the flight you originally booked, you will be required to pay the difference.

    Note:

    If your booking has an etix® ticket number, it is not possible to change a name for a Eurowings flight.

    3. Cancellation

    If you have added the Flex option to your SMART fare, BEST fare  or BIZclass fare fare booking, you may cancel your flight up to 40 minutes before departure free of charge. Unfortunately, no other bookings can be canceled because of their low prices. However, the flight dates can be changed online in the "My flight" area. Alternatively, you can call us to have the flights transferred to another person; a charge will apply.

    There are four ways to cancel a flight booked with the SMART, BEST or BIZclass fare with the Flex option:

    With the Flex option, bookings may also be canceled after the original travel date has passed. This option is free of charge, but flights must be canceled on the same day as the original scheduled departure date by phone or in person at our airport counters. If a booking is changed or canceled after the original departure date, a fixed charge will apply.

     Note:

    If you have an etix® ticket number rather than a booking number, or if you have booked a flight operated by one of our partner airlines at eurowings.com or through a travel agency, please contact the specific airline or your travel agency.

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

     Are you flying on Eurowings long-haul flights from Frankfurt or Munich to Bangkok?

    Unfortunately you cannot make any adjustments to your flight via Eurowings Online Services for the following routes: Outgoing and return flight for Frankfurt am Main (FRA) to Mauritius (MRU) and Windhoek (WDH). Please contact the ${CMS.Airline EW} call centre.

    Can my Eurowings booking be transferred to someone else?

    Yes, name changes are possible on all Eurowings flights and can be reported, with the booking code, to our call center up to before web check-in closes before the flight.

    Charges

    Name changes are subject only to a processing fee. However, if the current price of the flight is higher than the price you originally paid, you will be charged the difference as well.

    Note:

    If your booking is based on an etix® ticket number, we regret that no name change will be possible.

    What is important to know about baggage on a Eurowings one-stop flight?

    After you have checked your baggage during check-in at the departure airport, it is automatically checked through to your destination, allowing you to transfer conveniently without it.

    Attention:

    For customs reasons, it is unfortunately not possible to check luggage through on flights from non-Schengen1 and/or non-EU departure airports such as Istanbul or Izmir with a transfer in Berlin. For this reason, we ask you to collect your baggage after you arrive in Berlin and proceed with it to the Eurowings transfer counter in the main hall. There you will get your boarding pass for your connecting flight. The transfer counter is marked with signs and is located right next to the regular check-in counter – just 100 meters from the baggage claim hall.

    Charges

    The baggage surcharge and any surcharge for excess baggage are only due once and cover the entire route, from the departure location through the transfer location to the destination airport.

    Click here to find out where to get your boarding pass for your connecting flight.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. They can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Footnote list

    9 For a list of the Schengen states, visit the website of the German Federal Foreign Office.

    How do I book a Eurowings flight?

    We offer a variety of booking options tailored to your individual needs. Choose from the following:

    Book online

    Book your flight quickly and conveniently from work, home or when you're on the go.

    1. Under "Booking", choose the "Book flights" menu option and select your departure and arrival airports, your preferred flight dates and the number of passengers.
    2. After you have confirmed your entries by clicking on the "Search for flight" button, you will see all available flights that match your search criteria, including their prices and fare conditions.
    3. Follow the instructions step by step until you have completed the booking process.
    4. At the end of the booking process you will receive a booking confirmation number or etix® ticket number. You will need this number for check-in and to continue managing your flight.
    Note:

    You can pay for online bookings with a credit card, PayPal, a coupon, on account or by direct debit. Direct-debit payments are possible up to  5 days before departure.

    Book on your mobile phone

    Booking doesn't get any more flexible than this. Book your flight using the browser on your data-enabled mobile phone. If you have a smartphone, it's even easier: Download the Eurowings app for iPhone or Android.

    Find out more about booking flights on your mobile phone


    Note:

    You can pay for mobile bookings with a credit card, PayPal, a flight coupon, on account or by direct debit.

    Book by phone

    We will be happy to help you personally with your booking for a processing fee and will answer any questions you may have, for example about excess luggage or traveling with children.

    How to reach us:

    +49 (0)221 599 882 02 ((the local rates of your phone service provider apply.))

    Book at the counter

    Of course, you can also book your flight in person right at the Eurowings counter of the departure location in question for a flat advisory fee.

    Note:

    If you would like to book flights on our partner airlines with us, you can only do this on our website.Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • Can I add baggage to an existing Eurowings booking?

    Yes, baggage can be added to a booking up to before web check-in closes before departure. If this is done online through "Book add-ons", on a mobile phone in the "Manage bookings" area, or by telephone, the usual additional charges apply. You will pay more if you register your baggage when you get to the airport counter.

    Adding baggage to a booking online

    1. Log in on the "Book add-ons" page.
    2. You will see an overview of your flights with all of the services you have booked.
    3. Simply add your baggage or excess baggage.
    4. After clicking "Next", just confirm your payment to complete the booking.
    5. We will then send you an updated booking confirmation.
    Note:

    Registered baggage cannot be removed.
    If you have an etix® ticket number rather than a booking number, or if you have booked a Eurowings flight with one of our partner airlines or through a travel agency, baggage regulations may vary. Please contact the appropriate airline or your travel agency for more details.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. They can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How do I book additional services online after I have booked my Eurowings flight?

    1. After you have logged in on the "Book add-ons" page with your surname and booking code, you will see your itinerary with all of the services you have already booked.
    2. Now, simply add the additional services you want.
    3. Confirm your selection by clicking "Next".
    4. If you have selected a service that is subject to a charge, you will need to confirm once more to complete the booking. In such cases you will receive an updated booking confirmation.
    Note:

    Once booked, additional services cannot be cancelled.

    Why can I not manage or view my flight online via Eurowings?

    If you cannot view or manage your flight online, please check the details on your booking confirmation to make sure that these are the same.

    If the information is correct, and you still cannot access your booking, this could be because you did not make the booking directly with Eurowings, but rather via a travel agency, a travel portal or a tour organiser. In this case, please contact the company with which you made the booking directly. Otherwise, our call centre as well as our ground crew at the airport will of course be happy to help you.

    Flights with our partner airlines

    At eurowings.com, you can now also combine our flights with flights from other airlines. On selected routes, we offer you the additional possibility to book direct flights within our partner network.

    If you cannot find your flight booking at eurowings.com, this could be because you booked a Eurowings flight on our website in combination with another airline, or even a direct flight with another airline. Please check your booking confirmation, which was sent to you by email with the subject “Your Lufthansa Group booking”.

    Here you can find useful information about flights booked with other airlines at eurowings.com, as well as service contact information.

    Here you will find similar questions relating to this topic

    Can I add services to my Eurowings booking later?

    Yes, you can edit your booking and add the following extra services up to before web check-in closes before departure, whether you do it online, on your mobile phone, by phone or at one of our airport counters:

    • Regular, excess and special baggage (golfing equipment, bicycles and sports gear such as surfboards, snowboards, bodyboards, diving gear, and sail and hang gliders)
    • Transport of pets
    • Seat reservations
    • Boarding and deplaning assistance for hearing or visually impaired passengers and travelers with restricted mobility
    • Boarding with a wheelchair
    • Assistance for passengers with restricted mobility from check-in to the aircraft, including assistance with steps to aircraft
    • Train connections to airport

    Please be aware that space restrictions prevent us from transporting unlimited amounts of special baggage. Once our space is used up, you will no longer be able to select this service.

    Fare upgrade

    Up to 72 hours before departure, you can still upgrade your fare by phone or at our counters. There will be no processing charge if you do it by phone.

    Note:

    Do you have an etix® ticket number instead of a booking number? Did you book your Eurowings flight through a travel agent or one of our partner airlines? Did you book a flight with a partner airline at eurowings.com? If so, please contact the specific airline or your travel agent.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

     Are you flying on Eurowings long-haul flights from Frankfurt or Munich to Bangkok?

    Unfortunately, you cannot book any services via Eurowings Online Services for the following routes: Outgoing and return flight for Frankfurt am Main (FRA) to Mauritius (MRU) and Windhoek (WDH).

    Please contact the Eurowings call centre.

    Why can I not book services for my flight via Eurowings?

    If you cannot book services for your flight booking at eurowings.com, please check the details on your booking confirmation to make sure that these are the same.

    If the information is correct, and you still cannot access your booking, this could be because you did not make the booking directly with Eurowings, but rather via a travel agency, a travel portal or a tour organiser. In this case, please contact the company with which you made the booking directly. Otherwise, our call centre as well as our ground crew at the airport will of course be happy to help you.

    Flights with our partner airlines

    At eurowings.com, you can now also combine our flights with flights from other airlines. On selected routes, we offer you the additional possibility to book direct flights within our partner network.

    If you cannot book services for your flight booking at eurowings.com, this could be because you booked a Eurowings flight on our website in combination with another airline, or even a direct flight with another airline. Please check your booking confirmation, which was sent to you by email with the subject “Your Lufthansa Group booking”.

    Here you can find useful information about flights booked with other airlines at eurowings.com, as well as service contact information.

    Here you will find similar questions relating to this topic

  • Can I change the name of a passenger when I book an Eurowings award flight?

    You have the option of transferring your booking to another person. Until 2 hours before departure at the latest, you can have the name changed for a charge by phoning our call center and giving us the booking code.

    If you have booked a flight that covers several legs, please note that it is only possible to change passengers up to 2 hours before the scheduled departure time of the first (initial) leg of the flight.

    How do I redeem my Eurowings Boomerang Club miles?

    It's easy to book an available award flight at the BASIC, SMART, BEST or BIZclass fare level fare level – just go online. To do this, click on "Redeem" and log in with your Boomerang Club details. You can then select and book the flight you want using the "Book award flight" function.

    Your award flight must be booked no later than two days before the desired departure date and is subject to availability. You can also transfer your award flight to someone else or add bookings for companions.

    Please note that Boomerang Club miles can only be redeemed for Eurowings award flights.

    Can I change or cancel my Eurowings Boomerang Club award flight booking?

    You can change your award flight to any other available award flight online, on your mobile phone or by calling the Boomerang hotline at +44 (0) 330 365 9986 (€0.20 per call from landlines – €0.60 maximum per call from mobile phones). Like other flights, this is subject to a booking change charge.

    If it is not possible to change to another award flight, both the award flight and the miles used for it will be forfeited.

    Transfer to a third party

    Naturally you also have the option of transferring your award flight to another person at a later date by calling the Boomerang hotline at +44 (0) 330 365 9986 (€0.20 per call from landlines – €0.60 maximum per call from mobile phones).

    For a charge, you can notify us of any name changes, stating the booking number, no later than before web check-in closes before departure.

    If several legs of a flight are booked in one booking, please be aware that it is only possible to switch passengers up to before web check-in closes before the scheduled departure time of the first (originating) leg of the flight.

    How many Boomerang Club miles do I need to book an award flight?

    Fare

    Germany/Europe incl. Northafrica

    one-way

    Germany/Europe incl. Northafrica

    round-trip

    Intercontinental

    one-way

    Intercontinental

    round-trip

    BASIC  9,000 20,000 40,000 80,000
    SMART 15,000 30,000 60,000 120,000
    BEST* - - 80,000 160,000

    BIZclass
    40,000  80,000  100,000  200,000 

    *: The BEST fare is not available on flights within Germany or within Europe. BEST fare premium flights will prospectively be available for international flights from August 2018.

    Can I change my Eurowings award flight booking?

    As a rule, it is possible to change your award flight booking except in the case of Fly Smart tickets and mileage offers. Please note that booking changes are subject to a charge.

  • How far in advance can I book a Eurowings Blind Booking flight?

    Blind Booking flights can be booked up to 45 days days before departure.

    How does Eurowings blind booking work?

    This option calls for some spontaneity, since you won't know right away where you'll be heading. In return, we guarantee you our attractive low prices – even for last-minute bookings!

    How it works:

    1. On the "Blind booking" page, pick your departure airport and the theme for your trip –  for example, "Party" or "Culture". Each category contains various destinations, and you will be assigned one of them at the end of the booking process.
    2. For a small fee you can rule out certain destinations.
    3. Enter your desired travel dates and the number of travelers.
    4. When the booking is complete, you will find out what your destination is so that you can prepare for your trip.

    More information on blind booking

    Note:

    You can also pay for your blind booking flight with a coupon or gift card.

    How do I redeem Eurowings flight coupons?

    Want to redeem a flight coupon? Flight vouchers can be redeemed online or on your mobile phone.

    How it works:

    1. Select the flight you want and then the "Coupon" payment method.
    2. If the amount due is more than the value of the coupon, you can pay the remaining balance with another payment method
    3. If the value of the coupon is more than the amount due, the remaining credit will still be valid and can be redeemed on another booking. However, this only applies to coupons for purchases. We will not make cash payments for the value of the coupon or any remaining credit.

    Validity

    • Coupons can only be redeemed for Eurowings flights, including Blind Booking flights. Bookings can be changed in accordance with the GCCs.
    • Coupons can also be used to pay for additional services that are directly related to the flight either at the time of the initial booking or at a later date.

    Exceptions

    • Vouchers cannot be used to book any package deals (e.g. flight and hotel) or partner offers (e.g. Rail&Fly, hotels, rental cars and insurance).
    • We regret to inform you that it is not possible to redeem vouchers for long-haul flights at this time.

    Promotional vouchers

    Separate conditions apply for promotional coupons presented in contests or as part of marketing campaigns.

    Terms of use for promotional coupons

    How many people can I book flights for with Eurowings Blind Booking?

    Blind Booking flights can be booked for a maximum of 9 passengers.

    What does the Eurowings Blind Booking price include?

    The price shown applies per person per journey and includes all taxes and charges. Further costs are only incurred if you choose to rule out certain destinations or add other services.

  • How do I redeem Eurowings flight coupons?

    Want to redeem a flight coupon? Flight vouchers can be redeemed online or on your mobile phone.

    How it works:

    1. Select the flight you want and then the "Coupon" payment method.
    2. If the amount due is more than the value of the coupon, you can pay the remaining balance with another payment method
    3. If the value of the coupon is more than the amount due, the remaining credit will still be valid and can be redeemed on another booking. However, this only applies to coupons for purchases. We will not make cash payments for the value of the coupon or any remaining credit.

    Validity

    • Coupons can only be redeemed for Eurowings flights, including Blind Booking flights. Bookings can be changed in accordance with the GCCs.
    • Coupons can also be used to pay for additional services that are directly related to the flight either at the time of the initial booking or at a later date.

    Exceptions

    • Vouchers cannot be used to book any package deals (e.g. flight and hotel) or partner offers (e.g. Rail&Fly, hotels, rental cars and insurance).
    • We regret to inform you that it is not possible to redeem vouchers for long-haul flights at this time.

    Promotional vouchers

    Separate conditions apply for promotional coupons presented in contests or as part of marketing campaigns.

    Terms of use for promotional coupons

    What are the rules for Eurowings flight coupons and gift cards?

    • Eurowings accepts no liability for loss of coupons, gift cards or coupon codes and will not issue replacements.
    • Coupons and gift cards may only be used for private purposes. Other uses, such as internet sales for commercial purposes in your own name or through third parties, are not permitted without prior authorization from Eurowings.
    • Please note: we regret to inform you that it is not possible to redeem vouchers for long-haul flights at this time.

    More information can be found in the Terms of Use.

    Click here to view the GCC, which apply to the purchase and redemption of coupons.

    Promotional coupons/gift cards

    Separate Terms of use apply to promotional coupons or gift cards presented in contests or as part of marketing campaigns.

    How can I buy Eurowings flight coupons or gift cards?

    You can only buy flight coupons and gift cards online on our "Flight coupons" page. Here's how it works:

    1. Select a design for your coupon/gift card and enter your preferred value.
    2. You can also choose to write a personal message for the recipient.
    3. After entering your contact details, you will proceed to payment. Please note that flight coupons and gift cards cannot be paid by direct debit.
    4. Your coupon/gift card will then be emailed either to you or to the recipient.
    Note:

    Flight coupons and gift cards can only be purchased in euros, but they can also be redeemed for flights that were paid for in a different currency.

    What payment options are available at Eurowings?

    Service is very important to us, so we offer a wide range of payment options. We ask for your understanding in the event that not all payment options are available to you.

    Direct debit

    You can pay with direct debit up to 5 days before departure, as long as the following requirements are met:

    • You hold a current account.
    • Sufficient funds are available in your account.

    Any charges incurred by canceled payments or insufficient funds will be added to the ticket price. In the event of a chargeback, please do not make any payments. We will contact you as soon as possible to discuss the next step.

    Note:

    Direct debit arrangements may vary for flights booked with our partner airlines at eurowings.com

    Credit cards

    You can also pay with your credit card as long as you are entitled to use it to pay by phone or online. For more information about this, please contact your bank.

    We accept the following credit cards:

    • MasterCard
    • Debit MasterCard
    • American Express
    • VISA Card
    • VISA Electron
    • VISA Debit Card
    • AirPlus
    • Diners Club

    Unfortunately, we are currently unable to accept Eurocheque cards.

    PayPal

    You can either authorize PayPal to transfer the payment amount to us or you can authorize us to withdraw the relevant amount from your PayPal account.

    Paying with an invoice (RatePAY)

    You can also pay for your flight and any additional services ordered with a RatePAY invoice if:

    • You book online and the amount payable is at least €20 but no more than €2,000
    • The flight price is given in euros
    • Your billing and contact address is your personal address and is within the Federal Republic of Germany or Austria
    • You have a good credit rating

    Detailed information can be found in the RatePAY data protection declaration.

    If you meet these criteria and we have accepted your request to pay by RatePAY invoice, the invoice amount will be due on the tenth business day after booking or no later than the last business day before departure. Payment must arrive in the receiving account by this date. Please only transfer the payment to the bank account specified on the invoice.

    If you are unable to use this payment method, we can offer you an alternative payment option.

    Note:

    This payment method can only be used to pay for flight bookings.

    Cash payments

    You may only pay in cash if you book your ticket at one of our airport counters.

    Coupons

    Paying for a booking with a coupon is quick and simple:

    1. In the "Payment" step of the online booking process, select the option to pay with a voucher.
    2. Enter your voucher code and then check the code entered and the travel services in your basket.
    3. Click on "Confirm booking" to complete your booking.

    If the price of the flight exceeds the value of your coupon, you may pay the remaining amount either with another coupon or another payment method.

    Validity

    Coupons can only be used to book Eurowings flight services, not partner offers (e.g. Rail&Fly, rental cars or hotels).

    Please note that conditions of use vary for purchased and promotional vouchers.

    Note:

    Coupons cannot be used to book flights with our partner airlines at eurowings.com. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How long are Eurowings flight coupons good for?

    You can redeem our Eurowings flight coupons anytime before the end of the third year after purchase. Coupons may not be extended or exchanged for cash.

    Please note that coupons may not be used until we have received payment, or no less than 24 hours after purchase. If payment is made by direct debit, the coupon may not be used until 5 days have passed since payment.

    Promotional coupons

    Separate terms of use apply for promotional coupons awarded as prizes in contests or as part of marketing campaigns:

    Terms of use for promotional coupons

  • How many people must travel together to qualify as a group for Eurowings?

    If more than 9 people are travelling together, they qualify as a group for Eurowings.

    How do I make a Eurowings group booking?

    1. If you would like to book a Eurowings flight for more than 9 people, please complete our group request form first.
    2. After you have submitted the form, we will email you a personalized, non-binding quotation.
    3. If you accept the quotation, please email us a request to issue a binding contract of air carriage based on the quotation.
    4. We will email you a booking confirmation within two working days.

    Click here to proceed to group booking.

    Providing the names of group members

    The names of the group members must be provided to us no later than 4 working days before the scheduled outbound departure date, excluding the date of travel. If names are provided later or are changed, additional charges will apply.

    Cancellation for more than 12 passengers

    You may cancel the booking for 10% of the group members (rounded down to the nearest individual) up to a month before departure and you will receive a full reimbursement for the payment, provided that the original group contained 12 or more passengers.

    The full terms are available in our General Conditions of Carriage.

    Our employees are available to answer any questions you may have about group bookings. Contact us daily between 9.00 a.m. and 12.00 p.m. and between 1.00 p.m. and 5.00 p.m. (CET).

    You can reach the group department by phone at 01806 122 345 (€0.20 per call from landlines – max. €0.60 per call from mobile phones) or by email at gruppen@eurowings.com.

    Note:

    If you would like to make a group booking with one of our partner airlines, please contact the specific airline. The corresponding terms of this airline apply. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What are the General Conditions for Group Bookings at Eurowings?

    1. Validity
      The Eurowings General Conditions for Group Bookings apply to each carriage of passengers and baggage advertised and booked through Eurowings GmbH (hereinafter "Eurowings") for groups of more than 9 people ("Group Booking").
    2. Contract of Carriage/Booking
      The Contract of Carriage enters into effect when the contact person returns the booking quotation (offer) and Eurowings issues the booking confirmation (acceptance).
      Unless the booking is for a family, the contact person acts as the group representative. In this case, the contact person enters into the Contract of Carriage in his or her own name on behalf of the individual group members.
    3. Processing by contact person
      The entire booking process, including payment, shall be handled by the contact person named in the quotation. Essential information, such as the Eurowings General Conditions of Carriage (GCC), flight schedules, flight changes, etc. is to be provided to the group members by the contact person in good time and in full. Information given to the contact person will be assumed to have been passed on to the remaining group members.
    4. List of names
      A complete list of names of all group members must be provided to Eurowings at the latest 4 working days before departure.
    5. Booking changes/cancellation
      Bookings (flight times or dates) may be changed before departure and will incur an additional charge (per person and per leg of the trip) plus the difference in the new flight price, if applicable. After the scheduled departure time, no changes may be made. For groups of 12 travelers or more, 10% of the group (rounded down to the nearest individual) may cancel up to a month before departure and will receive a full reimbursement. Additional passengers (1–9 people) may only be added separately online or through the call center at the current Eurowings flight price (subject to availability).
    6. Refusal of carriage for a group member
      If a group member is refused carriage for good cause, the remaining group members do not have the right to cancel the booking. The obligation to pay the Group Booking price remains.
      In addition, the General Conditions of Carriage (GCC) apply, insofar as no clause to the contrary exists in the General Conditions for Group Bookings.
    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How many people can I book flights for with Eurowings Blind Booking?

    Blind Booking flights can be booked for a maximum of 9 passengers.

    What is the maximum number of people for whom I can book online at Eurowings?

    Under "Booking" you can book a flight for up to 9 people. You must provide the first and last name of each person.

    If you would like to book flights for more than 9  people, you will find more information here.

  • What does "Payment status: declined/pending" mean on the "My bookings" and "Booking changes" pages at Eurowings?

    The status display under "My flight" in the "View booking" area allows you to track the status of your payment and see when your payment has gone through.

    Declined

    "Declined" status is displayed if the payment could not be completed for some reason or if your direct debit has been returned.

    Please note that if payment is unsuccessful, reservations may be canceled without warning in accordance with the Conditions of Carriage (item 4.5).

    Pending

    "Pending" status means that authorization is still in progress, but your seat is reserved. If payment is unsuccessful, the status will change to "Declined".

    Confirmed

    If "Confirmed" status is displayed, both your payment and reservation are complete and your flight booking has been confirmed.

    If you have any questions about your payment status, our competent employees at our call center will be happy to advise you.

    You can check the status of your payment here.

    What payment options are available at Eurowings?

    Service is very important to us, so we offer a wide range of payment options. We ask for your understanding in the event that not all payment options are available to you.

    Direct debit

    You can pay with direct debit up to 5 days before departure, as long as the following requirements are met:

    • You hold a current account.
    • Sufficient funds are available in your account.

    Any charges incurred by canceled payments or insufficient funds will be added to the ticket price. In the event of a chargeback, please do not make any payments. We will contact you as soon as possible to discuss the next step.

    Note:

    Direct debit arrangements may vary for flights booked with our partner airlines at eurowings.com

    Credit cards

    You can also pay with your credit card as long as you are entitled to use it to pay by phone or online. For more information about this, please contact your bank.

    We accept the following credit cards:

    • MasterCard
    • Debit MasterCard
    • American Express
    • VISA Card
    • VISA Electron
    • VISA Debit Card
    • AirPlus
    • Diners Club

    Unfortunately, we are currently unable to accept Eurocheque cards.

    PayPal

    You can either authorize PayPal to transfer the payment amount to us or you can authorize us to withdraw the relevant amount from your PayPal account.

    Paying with an invoice (RatePAY)

    You can also pay for your flight and any additional services ordered with a RatePAY invoice if:

    • You book online and the amount payable is at least €20 but no more than €2,000
    • The flight price is given in euros
    • Your billing and contact address is your personal address and is within the Federal Republic of Germany or Austria
    • You have a good credit rating

    Detailed information can be found in the RatePAY data protection declaration.

    If you meet these criteria and we have accepted your request to pay by RatePAY invoice, the invoice amount will be due on the tenth business day after booking or no later than the last business day before departure. Payment must arrive in the receiving account by this date. Please only transfer the payment to the bank account specified on the invoice.

    If you are unable to use this payment method, we can offer you an alternative payment option.

    Note:

    This payment method can only be used to pay for flight bookings.

    Cash payments

    You may only pay in cash if you book your ticket at one of our airport counters.

    Coupons

    Paying for a booking with a coupon is quick and simple:

    1. In the "Payment" step of the online booking process, select the option to pay with a voucher.
    2. Enter your voucher code and then check the code entered and the travel services in your basket.
    3. Click on "Confirm booking" to complete your booking.

    If the price of the flight exceeds the value of your coupon, you may pay the remaining amount either with another coupon or another payment method.

    Validity

    Coupons can only be used to book Eurowings flight services, not partner offers (e.g. Rail&Fly, rental cars or hotels).

    Please note that conditions of use vary for purchased and promotional vouchers.

    Note:

    Coupons cannot be used to book flights with our partner airlines at eurowings.com. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Do payment surcharges apply at Eurowings?

    No payment surcharges apply when you book a flight. 

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    When will my payment be debited from my account at Eurowings?

    Payment for your trip is due as soon as your booking is confirmed. Debiting can take up to a few days depending on your bank, so you must ensure there are sufficient funds in your account until the payment has been debited.

  • How will I be billed at Eurowings?

    You will receive your Eurowings statement by email. This is your electronic ticket. Both Article 34 of the German VAT Implementation Order (UStDV) and a circular from the German Ministry of Finance (BMF) on January 29, 2004, Ref. IV B 7 – S 7280 – 19/04 recognize transport tickets as invoices (without an electronic signature) entitling the purchaser to a deduction for input tax.

    Lost your booking confirmation?

    No problem. Just phone our call center and we will be happy to send you a new booking confirmation.

    Note:

    If you have an etix® ticket number or if you have booked a flight with one of our partner airlines at eurowings.com or a Eurowings flight at one of our partner airline websites or through a travel agency, please contact the relevant airline or your travel agency to request a statement.

    Does my Eurowings booking confirmation/invoice entitle me to input tax deduction?

    Eurowings invoices are electronic plane tickets. Article 34 of the German Turnover Tax Implementing Regulation (UStDV) recognises transport tickets as invoices and the statement of the German Ministry of Finance (BMF) of 29 January 2004, Ref. IV B 7 – S 7280 – 19/04, recognises transport tickets as invoices (without electronic signature) entitling the purchaser to input tax deduction.

    Note:

    For questions relating to invoices issued by our partner airlines, please contact the relevant airline. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can billing addresses or bank details be changed after booking at Eurowings?

    No, after a booking has been completed it is no longer possible to change your details.

    Why doesn't my Eurowings bill show German sales tax?

    Only Eurowings flights within Germany are subject to VAT. Charges for international flights therefore do not include this sales tax.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. They can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • What are the rules for Eurowings flight coupons and gift cards?

    • Eurowings accepts no liability for loss of coupons, gift cards or coupon codes and will not issue replacements.
    • Coupons and gift cards may only be used for private purposes. Other uses, such as internet sales for commercial purposes in your own name or through third parties, are not permitted without prior authorization from Eurowings.
    • Please note: we regret to inform you that it is not possible to redeem vouchers for long-haul flights at this time.

    More information can be found in the Terms of Use.

    Click here to view the GCC, which apply to the purchase and redemption of coupons.

    Promotional coupons/gift cards

    Separate Terms of use apply to promotional coupons or gift cards presented in contests or as part of marketing campaigns.

    How do I make a Eurowings group booking?

    1. If you would like to book a Eurowings flight for more than 9 people, please complete our group request form first.
    2. After you have submitted the form, we will email you a personalized, non-binding quotation.
    3. If you accept the quotation, please email us a request to issue a binding contract of air carriage based on the quotation.
    4. We will email you a booking confirmation within two working days.

    Click here to proceed to group booking.

    Providing the names of group members

    The names of the group members must be provided to us no later than 4 working days before the scheduled outbound departure date, excluding the date of travel. If names are provided later or are changed, additional charges will apply.

    Cancellation for more than 12 passengers

    You may cancel the booking for 10% of the group members (rounded down to the nearest individual) up to a month before departure and you will receive a full reimbursement for the payment, provided that the original group contained 12 or more passengers.

    The full terms are available in our General Conditions of Carriage.

    Our employees are available to answer any questions you may have about group bookings. Contact us daily between 9.00 a.m. and 12.00 p.m. and between 1.00 p.m. and 5.00 p.m. (CET).

    You can reach the group department by phone at 01806 122 345 (€0.20 per call from landlines – max. €0.60 per call from mobile phones) or by email at gruppen@eurowings.com.

    Note:

    If you would like to make a group booking with one of our partner airlines, please contact the specific airline. The corresponding terms of this airline apply. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What are the General Conditions for Group Bookings at Eurowings?

    1. Validity
      The Eurowings General Conditions for Group Bookings apply to each carriage of passengers and baggage advertised and booked through Eurowings GmbH (hereinafter "Eurowings") for groups of more than 9 people ("Group Booking").
    2. Contract of Carriage/Booking
      The Contract of Carriage enters into effect when the contact person returns the booking quotation (offer) and Eurowings issues the booking confirmation (acceptance).
      Unless the booking is for a family, the contact person acts as the group representative. In this case, the contact person enters into the Contract of Carriage in his or her own name on behalf of the individual group members.
    3. Processing by contact person
      The entire booking process, including payment, shall be handled by the contact person named in the quotation. Essential information, such as the Eurowings General Conditions of Carriage (GCC), flight schedules, flight changes, etc. is to be provided to the group members by the contact person in good time and in full. Information given to the contact person will be assumed to have been passed on to the remaining group members.
    4. List of names
      A complete list of names of all group members must be provided to Eurowings at the latest 4 working days before departure.
    5. Booking changes/cancellation
      Bookings (flight times or dates) may be changed before departure and will incur an additional charge (per person and per leg of the trip) plus the difference in the new flight price, if applicable. After the scheduled departure time, no changes may be made. For groups of 12 travelers or more, 10% of the group (rounded down to the nearest individual) may cancel up to a month before departure and will receive a full reimbursement. Additional passengers (1–9 people) may only be added separately online or through the call center at the current Eurowings flight price (subject to availability).
    6. Refusal of carriage for a group member
      If a group member is refused carriage for good cause, the remaining group members do not have the right to cancel the booking. The obligation to pay the Group Booking price remains.
      In addition, the General Conditions of Carriage (GCC) apply, insofar as no clause to the contrary exists in the General Conditions for Group Bookings.
    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What may I pack in my luggage and what is prohibited at Eurowings?

    For security reasons, your luggage must comply with certain regulations and restrictions. There are also measures and guidelines which must be observed.

    More information can be found in the GCC (General Conditions of Carriage).

    Information on hazardous materials (e.g. electronic devices with lithium batteries, e-cigarettes) and their transport can be found here. If your device/item is not listed, please send us your query by email to service@eurowings.com.

    Information on lithium-ion batteries for wheelchairs and other mobility aids can be found here under the section ‘Passengers with wheelchairs’.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What will happen to my personal information at Eurowings?

    Protecting your privacy and personal information is one of our top priorities. Our technical and organisational security measures therefore comply with all provisions of the Federal Data Protection Act (BDSG) as well as additional regulations for protecting data on the internet. Furthermore, these measures are continually improved in line with technical developments.

    Further information on data protection. 

  • With the Eurowings Save Your Price option, do I have to pay the whole flight price straight away?

    No, when you use Save Your Price, you are only charged for the price-saving option. The saved flight price is only charged when the option is converted into a flight booking.

    What is Save Your Price at Eurowings?

    Save Your Price is a feature that allows you to save a selected flight price for 72 hours.

    Can Eurowings Save Your Price be extended for another 72 hours after the first 72 hours have passed?

    No, the booking automatically expires after 72 hours. To save the price for another 72-hour period, you need to start the Save Your Price process over again. The website will quote the price that is valid when you use the Save Your Price option again.

    Can Eurowings Save Your Price also be used with third-party suppliers such as online travel portals?

    No, this service is available exclusively on eurowings.com.

    Can I make changes to a saved flight during the Eurowings Save Your Price period?

    During the Save Your Price period, it is not possible to change:

    • the number of passengers
    • the journey booked
    • the date or time
    • the type of passengers (child, adult etc.).

    Changes can only be made after the option has expired in accordance with the usual conditions.

Frequently asked questions relating to the topic: Booking and booking changes

  • Can I transport a musical instrument in the Eurowings cabin as a carry-on?

    Yes, musical instruments can be carried as hand luggage if their size does not exceed 55 x 40 x 23 cm. The following musical instruments can be taken on board as hand luggage, even if they are slightly over the maximum size: clarinets, flutes, French horns, oboes, violins, trumpets.

    Larger musical instruments (such as guitars) may only be transported in the cabin if they are in a soft case on an extra seat.

    The charges applicable for traveling with musical instruments can be found in this table.

    A musical instrument carried on board counts as one piece of hand luggage. You may only take one other piece of hand luggage with a maximum size of 40 x 30 x 10 cm on board.

    Exception:

    Double basses must be transported in a hard case and checked as baggage. Due to their size, they may not be carried in the cabin.

    Extra seat

    If you book an extra seat by phone before midnight on the same day as you book your flight, the extra seat will cost the same as your own seat and there will be no extra charge. If an extra seat is added later, it will be charged at the current flight price as shown on the Internet.

    Note:

    Eurowings accepts no liability for musical instruments carried in the cabin.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can my child travel alone at Eurowings?

    Children age 12 or older may fly alone. Children under 12 may only fly accompanied by a responsible adult. Children between the ages of 5 and 11 may also travel accompanied by a sibling age 16 or older. The child's companion must be able to assist the child at all times in the event of an unexpected occurrence. If the responsible adult does not have parental authority, we must be provided with written permission from an adult with parental authority.

    Please note that special entry and exit conditions apply in some countries.

    Unaccompanied minor service

    On direct domestic flights and direct flights from Germany to Zurich or Vienna Eurowings offers an unaccompanied minor service (UM service) for children ages 5 up to and including 11. Our friendly staff will not only ensure the well-being of your child during the flight, but will also make sure that your child arrives safely in the destination airport.

    The UM service and the corresponding flight can be booked through the call center or at a Eurowings airport counter, but unfortunately not online or by mobile phone. If your booking has an etix® ticket number, you can only book the UM service at the airport.

    Charges

    A fee will be charged per leg of travel and per child. This must be paid with the booking payment.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can I add baggage to an existing Eurowings booking?

    Yes, baggage can be added to a booking up to before web check-in closes before departure. If this is done online through "Book add-ons", on a mobile phone in the "Manage bookings" area, or by telephone, the usual additional charges apply. You will pay more if you register your baggage when you get to the airport counter.

    Adding baggage to a booking online

    1. Log in on the "Book add-ons" page.
    2. You will see an overview of your flights with all of the services you have booked.
    3. Simply add your baggage or excess baggage.
    4. After clicking "Next", just confirm your payment to complete the booking.
    5. We will then send you an updated booking confirmation.
    Note:

    Registered baggage cannot be removed.
    If you have an etix® ticket number rather than a booking number, or if you have booked a Eurowings flight with one of our partner airlines or through a travel agency, baggage regulations may vary. Please contact the appropriate airline or your travel agency for more details.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. They can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How will I be billed at Eurowings?

    You will receive your Eurowings statement by email. This is your electronic ticket. Both Article 34 of the German VAT Implementation Order (UStDV) and a circular from the German Ministry of Finance (BMF) on January 29, 2004, Ref. IV B 7 – S 7280 – 19/04 recognize transport tickets as invoices (without an electronic signature) entitling the purchaser to a deduction for input tax.

    Lost your booking confirmation?

    No problem. Just phone our call center and we will be happy to send you a new booking confirmation.

    Note:

    If you have an etix® ticket number or if you have booked a flight with one of our partner airlines at eurowings.com or a Eurowings flight at one of our partner airline websites or through a travel agency, please contact the relevant airline or your travel agency to request a statement.

    How do I confirm that I was unable to travel on a Eurowings flight for insurance purposes?

    If you want to file an insurance claim and need confirmation that you were unable to travel, you can request this confirmation by filling out the form below.

    Note:

    For organizational reasons, insurance confirmations may only be requested after all travel dates have passed. If you need confirmation of missed travel for one of our partner airline flights, please contact the airline in question. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • What is the Eurowings Flex option?

    If you have opted for a SMART, BEST or BIZclass fare, you can add the Flex option during the booking process. It can be chosen separately for outgoing and return flights.

    Changing bookings

    Flights with the Flex option can be changed to another travel date at no extra cost up to before web check-in closes before departure – provided the same passenger boards the same flight on the same route within our published flight schedule.

    Cancellations

    Can't make your flight? The Flex option lets you cancel your flight at no extra cost up to 40 minutes before departure – online, on your mobile phone, by telephone or in person at the airport counter.

    Even after the flight departs, it is still possible to change or cancel it with the Flex option. However, this must be done by telephone or in person at the airport counter on the same day as the originally scheduled travel date. If the flight is changed or cancelled after it has already departed, we must unfortunately charge a flat fee.

    Other Germanwings bookings cannot be cancelled due to their low fares.

    Are food and drinks available on Eurowings flights?

    Yes, various food and drink options can be purchased at low prices on Eurowings flights. Fresh sandwiches, tasty snacks, hot and cold drinks – the choice is yours!

    BEST fare

    The BEST fare allows you to enjoy our BEST-Meals (one warm and one cold) including fresh products and specials. You can choose a drink during our on-board service.

    BIZclass fare

    If you have booked a flight an a Short and medium-haul route with a BIZclass fare, enjoy our special meal and service at your place. Your favourite snack & drink come at no extra charge. On long haul flights you can make your choice from the menu between two starters and a vegetarian, fish or meat main course. A dessert or cheese plate round off your moment of culinary pleasure on board.

    We are unfortunately unable to accommodate any special dietary requirements (such as gluten-free or lactose-free options) on board our flights.

    You can find out more about our in-flight services here.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How do I redeem my Eurowings Boomerang Club miles?

    It's easy to book an available award flight at the BASIC, SMART, BEST or BIZclass fare level fare level – just go online. To do this, click on "Redeem" and log in with your Boomerang Club details. You can then select and book the flight you want using the "Book award flight" function.

    Your award flight must be booked no later than two days before the desired departure date and is subject to availability. You can also transfer your award flight to someone else or add bookings for companions.

    Please note that Boomerang Club miles can only be redeemed for Eurowings award flights.

    What advantages does the Eurowings SMART fare offer?

    Tailored to your specific needs – our SMART fare includes certain additional services and lets you add others in yourself.

    SMART fare is our standard fare and includes all the BASIC fare flight services, and also one item of luggage, one item of hand luggage guaranteed in the cabin, airport check-in as well as priority boarding.*


    * not available at all airports

    Can I reserve a seat when I book my Eurowings flight?

    Yes, for a fee you can reserve a seat when you book your flight with Eurowings.

    You can also reserve a seat later – up to before web check-in closes before departure.

    SMART fare

    The SMART fare includes free reservation of your preferred seat. A seat with more legroom can also be booked for €4 - 6 (depending on the route).

    BEST fare

    The BEST fare lets you reserve a seat in the designated BEST section free of charge on Eurowings long-haul routes.

    BIZclass fare

    Seat reservation is available free of charge in rows 1–3 for the entire Airbus fleet in the BIZclass fare. It also includes a free adjacent seat for more space. Passengers can also experience the enjoyment of exclusive premium section seating with a nearly two-meter-long horizontal bed on long-haul routes.

    Please note that seats in rows with emergency exits are subject to special regulations.

    Important:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. The seat reservation option (with extra legroom) applies exclusively to selected flights and depends on the route and availability. This offer may not be available on some of the following aircraft: A319, A320, B737, B738, Q400, E190.

    For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • Can I transport a musical instrument in the Eurowings cabin as a carry-on?

    Yes, musical instruments can be carried as hand luggage if their size does not exceed 55 x 40 x 23 cm. The following musical instruments can be taken on board as hand luggage, even if they are slightly over the maximum size: clarinets, flutes, French horns, oboes, violins, trumpets.

    Larger musical instruments (such as guitars) may only be transported in the cabin if they are in a soft case on an extra seat.

    The charges applicable for traveling with musical instruments can be found in this table.

    A musical instrument carried on board counts as one piece of hand luggage. You may only take one other piece of hand luggage with a maximum size of 40 x 30 x 10 cm on board.

    Exception:

    Double basses must be transported in a hard case and checked as baggage. Due to their size, they may not be carried in the cabin.

    Extra seat

    If you book an extra seat by phone before midnight on the same day as you book your flight, the extra seat will cost the same as your own seat and there will be no extra charge. If an extra seat is added later, it will be charged at the current flight price as shown on the Internet.

    Note:

    Eurowings accepts no liability for musical instruments carried in the cabin.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What options do I have if I am unable to take my Eurowings flight?

    If you are unable to take your flight, you have three options:

    1. Change your booking to another date

    Flight bookings can be changed to another available date up to before web check-in closes before departure, provided that the flight will be taken by the same person on the same route and is on our published flight schedule. You can change your booking online, with our mobile services or by phoning our call center. If you have added the Flex option to your SMART fare, BEST fare or BIZclass fare fare booking, you can change your flight free of charge up to before web check-in closes before departure. For other bookings, a fixed charge per passenger and per leg of your trip will apply. The amount can be found in our table of charges (Article 17 "BKG" and "NC1"). The flight price is determined by the fare that applies to the route at the time you change the booking. If the new flight is more expensive, you must pay the difference in price as well as the booking change fee. However, refunds will not be issued if the new flight is lower in price.

    Changing your booking online
    1. Log in to "My flight" with your username and password.
    2. In the overview of your booked flights, select the flight you want to change.
    3. Enter the new flight date.

    Changes to flights made online must be made within the same fare. If you want to change your fare, you can do so by phone or at the airport counter up to 72 hours before departure.

    Charges

    Booking changes will incur a fixed charge and, if appropriate, the fare difference. We will also charge an administration fee for changes made by phone or in person. This does not apply to flights booked with the Flex option.

    2. Name change

    You can transfer your flight to another person by phone for a charge, but only up to before web check-in closes before departure (or in the case of bookings for multiple legs, up to before web check-in closes before the first flight departs). Please have your booking number ready when you call.

    Charges

    If the current flight price is higher than the flight you originally booked, you will be required to pay the difference.

    Note:

    If your booking has an etix® ticket number, it is not possible to change a name for a Eurowings flight.

    3. Cancellation

    If you have added the Flex option to your SMART fare, BEST fare  or BIZclass fare fare booking, you may cancel your flight up to 40 minutes before departure free of charge. Unfortunately, no other bookings can be canceled because of their low prices. However, the flight dates can be changed online in the "My flight" area. Alternatively, you can call us to have the flights transferred to another person; a charge will apply.

    There are four ways to cancel a flight booked with the SMART, BEST or BIZclass fare with the Flex option:

    With the Flex option, bookings may also be canceled after the original travel date has passed. This option is free of charge, but flights must be canceled on the same day as the original scheduled departure date by phone or in person at our airport counters. If a booking is changed or canceled after the original departure date, a fixed charge will apply.

     Note:

    If you have an etix® ticket number rather than a booking number, or if you have booked a flight operated by one of our partner airlines at eurowings.com or through a travel agency, please contact the specific airline or your travel agency.

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

     Are you flying on Eurowings long-haul flights from Frankfurt or Munich to Bangkok?

    Unfortunately you cannot make any adjustments to your flight via Eurowings Online Services for the following routes: Outgoing and return flight for Frankfurt am Main (FRA) to Mauritius (MRU) and Windhoek (WDH). Please contact the ${CMS.Airline EW} call centre.

    Can my Eurowings booking be transferred to someone else?

    Yes, name changes are possible on all Eurowings flights and can be reported, with the booking code, to our call center up to before web check-in closes before the flight.

    Charges

    Name changes are subject only to a processing fee. However, if the current price of the flight is higher than the price you originally paid, you will be charged the difference as well.

    Note:

    If your booking is based on an etix® ticket number, we regret that no name change will be possible.

    What is important to know about baggage on a Eurowings one-stop flight?

    After you have checked your baggage during check-in at the departure airport, it is automatically checked through to your destination, allowing you to transfer conveniently without it.

    Attention:

    For customs reasons, it is unfortunately not possible to check luggage through on flights from non-Schengen1 and/or non-EU departure airports such as Istanbul or Izmir with a transfer in Berlin. For this reason, we ask you to collect your baggage after you arrive in Berlin and proceed with it to the Eurowings transfer counter in the main hall. There you will get your boarding pass for your connecting flight. The transfer counter is marked with signs and is located right next to the regular check-in counter – just 100 meters from the baggage claim hall.

    Charges

    The baggage surcharge and any surcharge for excess baggage are only due once and cover the entire route, from the departure location through the transfer location to the destination airport.

    Click here to find out where to get your boarding pass for your connecting flight.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. They can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Footnote list

    10 For a list of the Schengen states, visit the website of the German Federal Foreign Office.

    How do I book a Eurowings flight?

    We offer a variety of booking options tailored to your individual needs. Choose from the following:

    Book online

    Book your flight quickly and conveniently from work, home or when you're on the go.

    1. Under "Booking", choose the "Book flights" menu option and select your departure and arrival airports, your preferred flight dates and the number of passengers.
    2. After you have confirmed your entries by clicking on the "Search for flight" button, you will see all available flights that match your search criteria, including their prices and fare conditions.
    3. Follow the instructions step by step until you have completed the booking process.
    4. At the end of the booking process you will receive a booking confirmation number or etix® ticket number. You will need this number for check-in and to continue managing your flight.
    Note:

    You can pay for online bookings with a credit card, PayPal, a coupon, on account or by direct debit. Direct-debit payments are possible up to  5 days before departure.

    Book on your mobile phone

    Booking doesn't get any more flexible than this. Book your flight using the browser on your data-enabled mobile phone. If you have a smartphone, it's even easier: Down