Frequently asked questions
Topic: Group bookings, General booking information, Cancellations, Traveling by train, Low prices, flight offers, taxes & charges, Rail&Fly, Carry-on items, Booking, booking changes, check-in and flight status, Booking & tickets, Our fares, Save Your Price, Baggage & carry-on items, Data protection & technical questions, Payment processes, Booking additional services at a later date, Damaged and lost luggage, Animals, Billing, SMS Newsflash, Accessible travel, Luggage – luggage dimensions, oversized luggage, safety regulations, Flight vouchers, Sports equipment and special baggage, Booking and booking changes, Booking changes, Blind booking, Flight Platform
Search form for frequently asked questions
Can I add services to my Eurowings booking later?
Yes, you can edit your booking and add the following extra services up to before web check-in closes before departure, whether you do it online, on your mobile phone, by phone or at one of our airport counters:
- Regular, excess and special baggage (golfing equipment, bicycles and sports gear such as surfboards, snowboards, bodyboards, diving gear, and sail and hang gliders)
- Transport of pets
- Seat reservations
- Boarding and deplaning assistance for hearing or visually impaired passengers and travelers with restricted mobility
- Boarding with a wheelchair
- Assistance for passengers with restricted mobility from check-in to the aircraft, including assistance with steps to aircraft
- Train connections to airport
Please be aware that space restrictions prevent us from transporting unlimited amounts of special baggage. Once our space is used up, you will no longer be able to select this service.
Up to 72 hours before departure, you can still upgrade your fare by phone or at our counters. There will be no processing charge if you do it by phone.
Do you have an etix® ticket number instead of a booking number? Did you book your Eurowings flight through a travel agent or one of our partner airlines? Did you book a flight with a partner airline at eurowings.com? If so, please contact the specific airline or your travel agent.
All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.
Are you flying on Eurowings long-haul flights from Frankfurt or Munich to Bangkok?
Unfortunately, you cannot book any services via Eurowings Online Services for the following routes: outgoing and return flight for Frankfurt am Main (FRA) to Mauritius (MRU), Barbados (BGI), Windhoek (WDH) and Las Vegas (LAS), as well as Munich (MUC) to and from Bangkok (BKK).
Please contact the Eurowings call centre.