Frequently asked questions

Topic: Damaged and lost luggage, Baggage & carry-on items, Carry-on items, Luggage – luggage dimensions, oversized luggage, safety regulations, Sports equipment and special baggage

What happens if I forget or lose a carry-on item on a Eurowings plane?

If you forget or lose a personal item on the plane, our employees at the luggage-tracing office at the appropriate airport will be happy to assist you.

For more information, contact the airport in question by phone:

  • Adana Airport: +90 212 4633636
  • Amsterdam Airport: +31(0)683693759
  • Ankara Airport: +90 312 398 2243
  • Antalya Airport: +90 242 3303 470
  • Athens Airport: +30 210 35 30 153
  • Bangkok Airport: +66 2 134 2214
  • Barcelona Airport: +34 932 984 849
  • Bari (Apulia) Airport: +39 080 5800 224
  • Basel Airport:  +41 43 815 08 05                                                          
  • Belgrade Airport: +381 11 22 86 412
  • Bergen Airport: +47 815 59955
  • Berlin Tegel Airport: lostandfound.txl.wpas.servicecenter@wisag.de
  • Bilbao Airport: +34 94 4869801
  • Birmingham Airport: +44 121 767 7771 
  • Bodrum Airport: +90 212 463 36 36 EXT 26080
  • Bologna Airport: +39 051-6479 6470 
  • Boston Airport: +1 781 817 9446
  • Bremen Airport: brell@ahs-de.com
  • Bridgetown Airport: +1 246 428 1661 EXT 3425   
  • Brindisi Airport: +39 0831 4117 447
  • Brussels Airport: +32 2 788 33 44
  • Budapest Airport: +0036 703 32 4007
  • Bucharest Airport: +40 756 042 230
  • Cagliari (Sardinia) Airport: +39 0702 12076
  • Cancun Airport: +52 998 886 0905
  • Casablanca Airport: +212 625 57 20 05
  • Catania (Sicily) Airport: +39 095 7239 630
  • Chania Airport: +30 282 1065 886                      
  • Cologne/Bonn Airport: cgnllfp@ahs-de.com
  • Corfu Airport: +30 26610 28722
  • Corsica (Bastia): +33 4955 45411
  • Corsica (Calvi): +33 4956 58800
  • Crete (Heraklion) Airport: +30 2810 397384
  • Djerba Airport: +216 75653530 EXT 287
  • Dortmund Airport: lostandfound@dortmund-airport.de
  • Dresden Airport: drsstll@dlh.de
  • Dubai Airport: +971 6005 70006
  • Dublin Airport: +353 1 812 5714 or +353 1 812 5715
  • Dubrovnik Airport: +385 2077 3328
  • Dusseldorf Airport: dusllfp@ahs-de.com
  • Edinburgh Airport: +44 131 348 4130
  • Edremit Airport: +90 266 376 1404
  • Enfidha Airport: +216 73 103 010 6255
  • Faro Airport: +351 289 88 9407
  • Fort Myers Airport: +1 239 225 6622
  • Frankfurt Airport: +49 69 690 20439
  • Friedrichshafen Airport: +49 7541 284 386
  • Fuerteventura Airport: +34 928 860 867 / 688
  • Funchal Airport: +35 1291520921 / 23
  • Geneva Airport: +41 22 799 33 36
  • Gran Canaria/Las Palmas Airport: +34 928579260 / 62
  • Guernsey Airport  +44 1481 237267 / +44 1481 237267
  • Hamburg Airport: hamll@ahs-de.com 
  • Hanover Airport: hajll@ahs-de.com
  • Havana Airport: +53 7649 7160
  • Helsinki Airport: +358 29 193 0505
  • Hurghada Airport: +20 653 445 543
  • Ibiza Airport: +34 971-809 158
  • Istanbul Sabiha Gökcen Airport: +90 216 463 3636
  • Izmir Airport: +90 232 2740047
  • Jerez de la Frontera Airport: +34 956 150 157 
  • Jersey Airport: +44 1534 744153
  • Kalamata Airport: +30 26820 47506              
  • Karlsruhe/Baden Baden Airport: +49 7229 66 2385
  • Karpathos Airport: +30 22450 91160
  • Katowice Airport: +48 32 380 10 64            
  • Kavala Airport: +30 25910 53466
  • Kayseri Airport: +30 352 337 3353
  • Klagenfurt Airport: +43 5 1766 38247
  • Kos Airport: +30 224 205 1567
  • Krakow Airport: +48 12 285 51 21
  • Kutahya Airport: +90 274 327 30 01
  • Lamezia Terme Airport: +39 0968 419547
  • Lanzarote Airport: +34 928 846102
  • Larnaca Airport: +357 24 00 85 35
  • La Romana Airport: +1 809 813 9080 
  • Leipzig/Halle Airport: service.leipzig@dlh.de
  • Lisbon Airport: +351 2184 45182
  • London-Heathrow Airport: +44 208 745 4980 1 / +44 844 824 3115 2 / +44 203 761 1800 3
  • London Stansted Airport: +44 870 850 0038
  • Lyon Airport: +33 472 22 75 75
  • Madrid Airport: +34 91 3243678
  • Malaga Airport: +34 952 04 83 78                         
  • Manchester Airport: +44 871 288 7354
  • Marrakech Airport: +212 620 572 069
  • Marsa Alam Airport: +20 122 2446812
  • Marseille Airport: +33 825 100 221
  • Memmingen Airport: +49 8331 984 200-256
  • Menorca Airport: +34 971 369015
  • Miami Airport: +1 305 871 8325
  • Milan Malpensa Airport: +39 346 501 1061
  • Montego Bay Airport: +1 8769 525530-3
  • Munich Airport: cabinlost@baggageservice.de
  • Münster Osnabrück Airport: +49 2571 94 1610
  • Mykonos Airport: +30 22890 22327
  • Mytilene Airport: +30 22510 62083
  • Nador Airport: +212 6 20 57 20 83 / 54
  • Naples Airport: +39 081 7896 1818
  • New York Airport (JFK): +1 718 360 8930
  • Nice Airport: +33 4 93 214209 (10:00 am - 7:00 pm)
  • Nuremberg Airport: lostandfound@airpart.de
  • Olbia Airport: +39 0789 563469
  • Ordu-Gireson Airport: +90 452 226 2852
  • Oslo Airport: +47 815 11 062
  • Paderborn Airport: +49 2955 77357
  • Palermo Airport: +39 091 7020 660 or +39 091 7020 315
  • Palma de Mallorca Airport: + 34 971 787 933
  • Paphos Airport: +357 26 00 7235 / 26 00 7238
  • Paris Airport: +33 1 84 03 03 04
  • Phuket Airport: +66 76 351 721
  • Pisa (Tuscany) Airport: +39 050 849 400
  • Porto Airport: +351 22 943 2542
  • Poznan Airport: +48 697 015 801
  • Prague Airport: +42 2011 3890
  • Preveza/Lefkas: +30 26820 47506
  • Pristina Airport: +381 3859 58 175 or -179
  • Puerto Plata Airport: +1 809 586 0188 
  • Pula Airport: +385 5253 0149
  • Punta Cana (Dom. Rep.) Airport: +1 809 959 3014 
  • Reykjavik (Keflavik) Airport: +354 8997 257
  • Rijeka Airport: +385 51 842 132
  • Rhodes Airport: +30 22410 83266
  • Rome Fiumicino Airport: +39 06 6595 25591
  • Rostock-Laage Airport: +49 38454 321390
  • Saarbrücken Airport: +49 6893 83371
  • Salalah Airport: +968 23368268
  • Salzburg Airport: +43 662 8580 259
  • Samos Airport: +30 22730 62895 / 6
  • Samsun Airport: +90 362 844 8293
  • Santa Cruz de la Palma Airport: +34 922 426 162 | +34 699 281 502
  • Sarajevo Airport: +387 33 289 405
  • Seattle Airport: +1 303 709 5827
  • Sharm el-Sheikh Airport: +20 122259300
  • Split Airport: +385 21 203 218 or -555
  • Stockholm Airport: +46 8 797 6080                                          
  • Stuttgart Airport: strll@s-ground.de
  • Sylt Airport: +49 4651 920612
  • Tangier Airport: +212 539 39 96 80
  • Tenerife South Airport: +34 922 759 391
  • Thessaloniki Airport: +30 2310 478932
  • Tirana Airport: + 355 0436 3369 206
  • Tivat Airport: +382 32 670 913
  • Toulouse Airport: +33 825 100 221   
  • Trabzon Airport: +90 462 3280 8536
  • Tunis Airport: +216 7175 5000 337-58 or -59
  • Turin Airport: +39 011 5676 200
  • Umea Airport: +46 101 095 063
  • Valencia Airport: +34 961 522 737
  • Varadero Airport: +53 4524 7015 EXT 2952
  • Varna Airport: +359 525 73 423
  • Venice Marco Polo Airport: +39 041 260 9260
  • Verona Airport: +39 04 58095715
  • Vienna Airport: +43 1-7007 29360
  • Wroclaw Airport: +48 71 3581 387 
  • Zadar Airport: +38 523 205 800
  • Zagreb Airport: +385 1 4562 229
  • Zakynthos Airport: +30 26950 37216
  • Zurich Airport: +41 43 816 54 22

If you have any questions about this, please use this contact form.

Note:

All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. Thez can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

Footnote list

1 In the first 24 hours after items are lost

2 More than 24 hours after items are lost, within the U.S.

3 More than 24 hours after items are lost, outside the U.S.

Here you will find similar questions relating to this topic

We can only transport children under the age of 12 on the date of travel if they travel with a responsible adult companion. Children and the accompanying adult must be on the same booking (with the same booking number). If this is not the case, please contact our call center no later than 3 days before departure.

In the event that the accompanying adult is not a parent or legal guardian, we will need written permission from a parent or a legal guardian. Please use the form provided for this purpose. Without this written permission, we regret that we will have to refuse to transport the child. On direct flights within Germany, children ages 5 through 11 may travel on Eurowings without an accompanying adult (unaccompanied minors). Our child-friendly staff will care for your child and ensure that he or she reaches the destination airport safely.

Infants and toddlers under the age of 2 are not entitled to a seat. Instead, they are transported on the lap of an adult and secured with a seatbelt (loop belt).

Alternatively, we offer transport in a child safety seat in a separate seat. Bookings may only be made through the call center or at one of our airport counters. Online booking is not an option.

More information about traveling with children.

 Important: the valid age is that on the date of the last flight in the booking.  

We can only transport children under the age of 12 on the date of travel if they travel with a responsible adult companion. Children and the accompanying adult must be on the same booking (with the same booking number). If this is not the case, please contact our call center no later than 3 days before departure.

In event that the accompanying adult is not a parent or legal guardian, we will need written permission from a parent or a legal guardian. Please use the form provided for this purpose. Without this written permission, we regret that we will have to refuse to transport a child. On direct flights within Germany, children ages 5 through 11 may travel on Eurowings without an accompanying adult (unaccompanied minors). Our child-friendly staff will care for your child and ensure that he or she reaches the destination airport safely.

Infants and toddlers under the age of 2 are not entitled to a seat. Instead, they are transported on the lap of an adult and secured with a seatbelt (loop belt).

Alternatively, we offer transport in a child safety seat in a separate seat. Bookings may only be made through the call center or at one of our airport counters. Online booking is not an option.

More information about traveling with children.

 Important: the valid age is that on the date of the last flight in the booking.

Baggage

Description Type of service Short and medium-haul route
(Charges per person and flight segment)
Long-haul route
(Charges per person and flight segment)
Reduced baggage surcharge for one checked baggage item maximum BAG from €15 / £13 / CHF 16 / $17 / CZK 383 / SEK 158 / NOK 151 / PLN 65 / 5.039 HUF (depending on route) €60 / £51 / CHF 66 / $66 / CZK 1.531 / SEK 634 / NOK 606 / PLN 259 / HUF 20.155 / AED 267 / THB 2.200
Baggage surcharge for one checked baggage item maximum BAG (BM) €40 / £34 / CHF 44 / $44 / CZK 1.020 / SEK 423 / NOK 404 / PLN 172 / HUF 13.437 (depending on route) €60 / £53 / CHF 69 / $70 / CZK 1,543 / SEK 615 / NOK 572 / PLN 258 / HUF 19,142 / AED 283 / THB 2,500
Baggage surcharge per additional checked baggage item BAG 2 not available €90 / £77 / CHF 100 / $100 / CZK 2.296 / SEK 951 / NOK 909 / PLN 388 / HUF 30.232 / AED 400 / THB 3.300
Baggage surcharge per additional checked baggage item BAG 2 - 5 €75 / £64 / CHF 82 / $83 / CZK 1.913 / SEK 792 / NOK 757 / PLN 323 / HUF 25.194 not available
Baggage surcharge per additional checked baggage item BAG 3 - 5 not available €150 / £128 / CHF 165 / $165 / CZK 3.826 / SEK 1.584 / NOK 1.515 / PLN 647 / HUF 50.387 / AED 667 / THB 5.500
Surcharge for excess luggage for the first item of luggage for online bookings or via the call center (max. 9 kg of excess luggage) XBA/XMA
€50 / £43 / CHF 60 / $60 / CZK 1.275 / SEK 528 / NOK 505 / PLN 216 / HUF 16.796 €100 / £85 / CHF 110 / $110 / CZK 2.551 / SEK 1.056 / NOK 1.010 / PLN 431 / HUF 33.592 / AED 445 / THB 4.200
Surcharge for excess luggage per item of luggage and kilogram for subsequent offline bookings at the airport X1-X9 €12 / £10 / CHF 13 / $13 / CZK 306 / SEK 127 / NOK 121 / PLN 52 / HUF 4.031 €20 / £17 / CHF 22 / $22 / CZK 510 / SEK 211 / NOK 202 / PLN 86 / HUF 6.718 / AED 89 / THB 800
Surcharge for excess luggage for additional items of luggage up to 9 kg for online bookings or via the call center. XBB-XBE/MBXME €50 / £43 / CHF 60 / $60 / CZK 1.275 / SEK 528 / NOK 505 / PLN 216 / HUF 16.796 €100 / £85 / CHF 110 / $110 / CZK 2.551 / SEK 1.056 / NOK 1.010 / PLN 431 / HUF 33.592 / AED 445 / THB 4.200
Baggage fees at the gate (hand luggage bigger than 55 x 40 x 23 cm or heavier than 8 kg will be stored in the cargo hold) GBG €45 / £38 / CHF 49 / $50 / CZK 1,148 / SEK 475 / NOK 454 / PLN 194 / HUF 15,116 €70 / £60 / CHF 77 / $77 / CZK 1,786 / SEK 739 / NOK 707 / PLN 302 / HUF 23,514 / AED 311 / THB 2,600
Transport of ski equipment weighing up to 32 kg maximum (skis/snowboards – max. 1 pairs/boards per person) incl. accessories such as poles and ski/snowboarding boots (depending on availability) SKI no charge no charge
Transport of sporting firearms per item (incl. ammunition) up to 32 kg WEAP €50 / £43 / CHF 55 / $55 / CZK 1,275 / SEK 528 / NOK 505 / PLN 216 / HUF 16,796 €100 / £85 / CHF 110 / $110 / CZK 2,551 / SEK 1,056 / NOK 1,010 / PLN 431 / HUF 33,592 / AED 445 / THB 4,700
Transport of set of golf equipmentup to 32 kg GOLF €50 / £43 / CHF 55 / $55 / CZK 1,275 / SEK 528 / NOK 505 / PLN 216 / HUF 16,796 €100 / £85 / CHF 110 / $117 / CZK 2,551 / SEK 1,056 / NOK 1,010 / PLN 431 / HUF 33,592 / AED 445 / THB 4,700
Transport of bicycle (packed securely for transport) for each bicycle
Packing material is not provided by us (depending on availability) up to 32 kg
BIKE €50 / £43 / CHF 55 / $55 / CZK 1,275 / SEK 528 / NOK 405 / PLN 216 / HUF 16,796 €100 / £85 / CHF 110 / $110 / CZK 2,551 / SEK 1,056 / NOK 1,010 / PLN 431/ HUF 33,592 / AED 445 / THB 4,700
Transporting the following sports equipment weighing up to 32 kg: bodyboards, surfboards, diving equipment (subject to availability) and transporting a musical instrument in the hold SPEQ €50 / £43 / CHF 55 / $55 / CZK 1,275 / SEK 528 / NOK 505 / PLN 216 / HUF 16,796 €100 / £85 / CHF 110 / $110 / CZK 2,551 / SEK 1,056 / NOK 1.010 / PLN 431 / HUF 33,592 / AED 445 / THB 4,700

Please note:

If your booking consists of an etix® ticket number and/or a Eurowings flight booked through one of our partner airlines or at a travel agency, baggage rules may vary. Please contact the relevant airline or travel agency for more information.

Service for disabled passengers

Description Type of service Short and medium-haul route
(Charges per person and flight segment)
Long-haul route
(Charges per person and flight segment)
Boarding and deplaning assistance for visually impaired passengers BLND no charge no charge
Boarding and deplaning assistance for deaf passengers and sign language users DEAF no charge no charge
Assistance for passengers with impaired mobility on airport ramp WCHR no charge no charge
Assistance for passengers with impaired mobility on aircraft steps WCHS no charge no charge
Carrying passengers with impaired mobility to seat on aircraft WCHC no charge no charge
Transport of manually operated wheelchair WCMP no charge no charge
Transport of a motorized wheelchair operating on dry batteries WCBD no charge no charge
Transport of an assistance dog Assistance dog no charge no charge

Special services

Description Type of service Short and medium-haul route
(Charges per person and flight segment)
Long-haul route
(Charges per person and flight segment)
Additional service fee charged on a booking or booking change (travel date) as per Article 5.2.3 of the GCC, if booked through the call center, at our airport sales desk or through a commercial agent ADD €20 / £17 / CHF 22 / $22 / CZK 510 / SEK 211 / NOK 202 / PLN 86 / HUF 6,718 (per booking, not per person and per journey) €20 / £17 / CHF 22 / $22 / CZK 510 / SEK 211 / NOK 202 / PLN 86 / HUF 6,718 / AED 89 / THB 800 (plus difference in current flight price)
Call centre service fee when subsequently booking additional services that can be booked online (e.g. additional luggage) RAD €10 / £9 / CHF 11 / $11 / CZK 255 / SEK 106 / NOK 101 / PLN 43 / HUF 3,359 (per booking, not per person and per journey) €10 / £9 / CHF 11 / $11 / CZK 255 / SEK 106 / NOK 101 / PLN 43 / HUF 3,359 / AED 44 / THB 400 (per booking, not per person and per journey)
Fee for changing travel date before web check-in closes RBK €70 / £60 / CHF 77 / $77 / CZK 1,786 / SEK 739 / NOK 707 / PLN 302 / HUF 23,514 (plus difference in current flight price) €150 / £128 / CHF 165 / $165 / CZK 3.826 / SEK 1.584 / NOK 1.515 / PLN 647 / HUF 50.387 / AED 667 / THB 5.500 (plus difference in current flight price)
FlyAhead offers at the airport with the BASIC and SMART fare (for identical routes up to three hours before the originally booked flight – subject to availability)  VOLF €30 / £26 / CHF 33 / $33 / CZK 765 / SEK 317 / NOK 303 / PLN 129 / HUF 10.077 not available
Fee for name change, per person and per booking NC1 €70 / £60 / CHF 77 / $77 / CZK 1,786 / SEK 739 / NOK 707 / PLN 302 / HUF 23,514 plus difference in current flight price €120 / £103 / CHF 132 / $132 / CZK 3,061 / SEK 1,268 / NOK 1,212 / PLN 517 / HUF 40,310 / AED 534 / THB 5,000 plus difference in current flight price
Transport of pets up to 8 kg in an appropriate carrier (we do not provide carriers for transporting pets) PETC €55 / £47 / CHF 60 / $61 / CZK 1,403 / SEK 581 / NOK 555 / PLN 237 / HUF 18,475 (no additional charge for assistance dogs) not available (assistance dogs available, no charge)
Service charge per leg for children up to 2 years of age INF €25 / £21 / CHF 27 / $29 / CZK 638 / SEK 264 / NOK 252 / PLN 108 / HUF 8,398 €75 / £64 / CHF 82 / $83 / CZK 1,913 / SEK 634 / NOK 757 / PLN 323 / HUF 25,194 / AED 334 / THB 2,800
Supervision of children between 5 and 11 traveling alone (unaccompanied minor service in accordance with Article 21) only within Germany and on flights from Germany to Zurich and Vienna  UM €60 / £51 / CHF 66 / $66 / CZK 1,531 / SEK 634 / NOK 606 / PLN 259 / HUF 20,155 not available
Transportation of strollers or child seats (one article per child allowed; the article may comprise several components) Pushchairs no charge no charge
Seat reservation – standard SEF from €5 / £4 / CHF 5 / $6 / CZK 128 / SEK 53 / NOK 50 / PLN 22 / HUF 1,680 (depending on route) €20 / £17 / CHF 22 / $22 / CZK 510 / SEK 211 / NOK 202 / PLN 86 / HUF 6,718 / AED 89 / THB 800
Seat reservation – standard for subsequent bookings at the airport desk SEF €17 / £15 / CHF 19 / $19 / CZK 434 / SEK 180 / NOK 172 / PLN 73 / HUF 5,711 €20 / £17 / CHF 22 / $22 / CZK 510 / SEK 211 / NOK 202 / PLN 86 / HUF 6,718 / AED 89 / THB 800
Seat reservation with more legroom (in BASIC fare) SEF from €10 / £9 / CHF 11 / $11 / CZK 255 / SEK 106 / NOK 101 / PLN 43 / HUF 3,359 (depending on route) €90 / £77 / CHF 99 / $99 / CZK 2,296 / SEK 951 / NOK 909 / PLN 388 / HUF 30,232 / AED 400 / THB 3,300
Seat reservation with more legroom (in BASIC fare) for subsequent bookings at the airport desk SEF €35 / £31 / CHF 41 / $41 / CZK 900 / SEK 359 / NOK 334 / PLN 151 / HUF 11,166 €90 / £77 / CHF 99 / $99 / CZK 2,296 / SEK 951 / NOK 909 / PLN 388 / HUF 30,232 / AED 400 / THB 3,300
Seat reservation with more legroom (in SMART fare) SEF from €5 / $4 / CHF 5 / £6 / CZK 128 / SEK 53 / NOK 50 / PLN 22 / HUF 1,680 (depending on route) €50 / £43 / CHF 55 / $55 / CZK 1,275 / SEK 528 / NOK 505 / PLN 216 / HUF 16,796 / AED 222 / THB 1,900
Seat reservation with more legroom (in SMART fare) for subsequent bookings at the airport desk SEF €17 / £15 / CHF 19 / $19 / CZK 434 / SEK 180 / NOK 172 / PLN 73 / HUF 5,711 €50 / £43 / CHF 55 / $55 / CZK 1,275 / SEK 528 / NOK 505 / PLN 216 / HUF 16,796 / AED 222 / THB 1,900
Extra seat: empty center seat (applies to the carriage of musical instruments that exceed hand luggage dimensions 55 x 40 x 23 cm)   Extra ticket (same price as existing ticket if booked by midnight on the same day; otherwise the fare on the day the private seat is booked) Extra ticket (same price as existing ticket if booked by midnight on the same day; otherwise the fare on the day the private seat is booked)

Other charges

Description Type of service Short and medium-haul route
(Charges per person and flight segment)
Long-haul route
(Charges per person and flight segment)
 
Save Your Price SYP from €4 / £3 / CHF 4 / $4 / CZK 102 / SEK 42 / NOK 40 / PLN 17 / HUF 1.344 €10 / £9 / CHF 11 / $11 / CZK 255 / SEK 106 / NOK 101 / PLN 43 / HUF 3,359 / AED 44 / THB 400  
Processing fee per returned direct debit CBF €7.65 / £7 / CHF 8 / $8 / CZK 195 / SEK 81 / NOK 77 / PLN 33 / HUF 2,570 €7.65 / £7 / CHF 8 / $8 / CZK 195 / SEK 81 / NOK 77 / PLN 33 / HUF 2,570 / AED 34 / THB 300  
Booking changes and cancellations subject to fees with Flex option fares as per Article 19.1.1 ABB CXL/RBK
flex

€75 / £64 / CHF 82 / $83 / CZK 1,913 / SEK 792 / NOK 757 / PLN 323 / HUF 25,1945

€90 / £77 / CHF 99 / $99 / CZK 2,296 / SEK 951 / NOK 909 / PLN 388 / HUF 30,232 / AED 400 / THB 3,300  
2 items of hand luggage & priority boarding (for BASIC fares) BRD from €18 / £7 / CHF 9 / $9 / CZK 204 / SEK 85 / NOK 81 / PLN 34 / HUF 2,687    
Priority airport check-in service (for BASIC and SMART fares) CKIP 10 € / £9 / 11 CHF / $11 / 255 CZK / 106 SEK / 101 NOK / 43 PLN / 3.359 HUF    
Standard airport check-in for online booking (for BASIC fares) CKIF 2,50 € / £2 / 3 CHF / $3 / 64 CZK / 26 SEK / 25 NOK / 11 PLN / 840 HUF    
Standard airport check-in for subsequent offline booking at the airport (for BASIC fares) CKIF 5 € / £4 / 5 CHF / $6 / 128 CZK / 53 SEK / 50 NOK / 22 PLN / 1.680 HUF    

Eurowings accepts no responsibility for the accuracy of this information.

For more information please consult our General Conditions of Carriage.

Services

BASIC

Our budget fare

SMART

Our standard fare

BIZclass

Our Premium fare

Collect miles - Boomerang Club or Miles & More

Included

Included

Included

including HON Circle miles

Priority boarding

Included

5 

Included

6 

Included

6 

Snack & drink

Surcharge

Surcharge

Included

À la carte catering9

Hand luggage in the cabin

Not guaranteed in case of high passenger volume

Included

Included

Hand luggage up to 8kg

Included

Taking your hand luggage into the cabin not guaranteed

Included

Included

2 items of hand luggage

Reserved
hand luggage compartment

Cannot be added

Cannot be added

Included

1 bag up to 23 kg

from €15 
if booked online

Included

See baggage up to 32 kg

2nd bag up to 23 kg

€75
if booked online

€75
if booked online

See baggage up to 32 kg

1 bag up to 32 kg

Cannot be added

Cannot be added

Included

2nd bag up to 32 kg

Cannot be added

Cannot be added

Included

Preferred seating

from €4

Included

Included

Seat with more legroom

from €10
depending on availability7

from €4
depending on availability7

Included

Adjacent seat free

Cannot be added

Cannot be added

Included

Lounge access

Cannot be added

Included

3

Lounge access at select airports

Priority check-in

Included

4 

Included

4 

Included

Access to security fast lane

Included

5 

Included

5 

Included

At select airports

Booking changes

Surcharge

Free with Flex option1

Free with Flex option1

Cancellation

Cannot be added

Free with Flex option1

Free with Flex option1

Extras
Special luggage and sport equipment

Surcharge2
(price depends on service)

Surcharge2
(price depends on service)

Surcharge2
(price depends on service)

Ski equipment

Included

depending on availability8

Included

depending on availability8

Included

depending on availability8

Key

  • Included
  • Cannot be added
Services

BASIC

Our budget fare

SMART

Our standard fare

BEST

Our comfort fare

BIZclass

Our premium fare

Collect miles - Boomerang Club or Miles & More

Included

Included

Included

Included

including HON Circle miles

Catering

Surcharge

Included

SMART-Meals (a warm and a cold meal) incl. drink

Included

BEST-Meals incl. drinks

Included

Exquisite menus at an excellent service

Water free of charge

Included

Included

Included

Included

Sky-Meals

Sky Meal can be added for a surcharge if booked online

Sky Meal can be added for a surcharge if booked online

Sky Meal can be added for a surcharge if booked online

Cannot be added

1 bag up to 23 kg

€50
if booked online

Included

Included

See baggage up to 32 kg

2nd bag up to 23 kg

€90 
 if booked online

€90 
 if booked online10

Included

See baggage up to 32 kg

1 bag up to 32 kg

Cannot be added

Cannot be added

Cannot be added

Included

2nd bag up to 32 kg

Cannot be added

Cannot be added

Included

Hand luggage up to 8kg

Included

Included

Included

2 items of hand luggage

Included

2 items of hand luggage

Preferred seating

€20

Included

Included

Included

Seat

Standard seat

Standard seat11

Comfort seat with more legroom and generously adjustable backrest

Premium lie-flat seat in exclusive area

More legroom and a comfortably adjustable backrest included

€ 90
depending on availability7

€ 50
depending on availability7 11

Included

Included

Two-metre-long bed with a horizontal lying surface

Lounge access

Cannot be added

Included

3

Included

3

Lounge access at selected airports

Reserved
hand luggage compartment

Cannot be added

Cannot be added

Included

Included

Priority check-in

Included

4 

Included

4 

Included

Included

Priority boarding

Included

5 

Included

4 

Included

Included

Access to security fast lane

Included

5 

Included

5 

Included

5 

Included

At select airports

Booking changes

Surcharge

Free with Flex option1

Free with Flex option1

Free with Flex option1

Cancellation

Cannot be added

Free with Flex option1

Free with Flex option1

Free with Flex option1

Extras
Special luggage and sport equipment

Surcharge2
(price depends on service)

Surcharge2
(price depends on service)

Surcharge2
(price depends on service)

Surcharge2
(price depends on service)

Ski equipment

Included

depending on availability8

Included

depending on availability8

Included

depending on availability8

Included

depending on availability8

In-flight entertainment
Wings Entertainment

Included

Included

Included

Included

WiFi on board 
Wings Connect

Surcharge2
(price depends on service,
payment on board)

Surcharge2
(price depends on service,
payment on board)

Surcharge2
(price depends on service,
payment on board)

Surcharge2
(price depends on service,
payment on board)

Key

  • Included
  • Cannot be added

Footnote list

1 Can be added for a surcharge; free booking changes and cancellation possible until the end of the departure date

2 Where available

3 Lounge access at select airports for HON, SEN and FTL

4 Inclusive for for HON, SEN and FTL

5 Inclusive for HON and SEN

6 Not available at all airports

7 The seat reservation option (with extra legroom) applies exclusively to selected flights and depends on the route and availability. This offer may not be available on some of the following aircraft: A319, A320, B737, B738, Q400, E190.

8 Transport of ski equipment weighing up to max. 32 kg (skis/snowboards – max. 3 pairs/boards per person) incl. accessories such as sticks and ski/snowboarding boots

9 Does not include spirits.

10 Can only be booked via the Eurowings call center for flights from Frankfurt to Barbados, Las Vegas, Mauritius and Windhoek, and flights from Munich to Bangkok

11 Not available on flights from Frankfurt to Barbados, Las Vegas, Mauritius and Windhoek, and flights from Munich to Bangkok

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When flying from, to or over certain countries*, airlines are required by law to collect certain data through the Advance Passenger Information System (APIS) and to forward it to the authorities of those countries before the flight begins.

The following information is required:

  • Title
  • First and last name
  • Date and country of birth
  • Gender
  • Nationality
  • Passport information

Additional APIS information is required for entry into the United States:

  • Country of residence
  • Destination airport
  • Complete address of your destination (street, city, postal code, state/province, country) 

Passengers who book online can enter this information immediately after completing their booking. Any missing information can be added later by going to 'myEurowings'.

To avoid unnecessary delays at the check-in counter, we recommend that you submit the APIS information as early as possible using our online form.

Please note that you may not be permitted to travel if the information is not complete.

Footnote list

* United Kingdom, United States of America, Mauritius, Dominican Republic, Thailand, Cuba

Web check-in is currently only available on our long-haul flights to Mauritius, Bangkok, Miami, Las Vegas, Fort Myers, New York, Punta Cana. 
You can check in online 72 hours before departure here. Web check-in closes 60 minutes before departure.

Web check-in is currently unavailable on our long-haul flights to Havanna, Varadero.
Please use our check-in counter at the airport. The check-in counters open three hours before departure and close 60 minutes before scheduled departure time.

* Please note that it is not possible to print a board card for these flights.

 

Web check-in is currently only available on our long-haul flights to Mauritius, Bangkok, Miami, Las Vegas, Fort Myers, New York, Punta Cana. You can check in online 72 hours before departure here. Web check-in usually closes 60 minutes before departure. Here you can check the exact times for the web and mobile check-in at your departure airport.

Web check-in is currently unavailable on our long-haul flights to Havanna, Varadero.
Please use our check-in counter at the airport. The check-in counters open three hours before departure and close 60 minutes before scheduled departure time. 

 

The charges for the following services depend on your selected route:

  • First piece of luggage up to 23 kg
  • Seat reservation with more legroom (BASIC fare)
  • Seat reservation with more legroom (SMART fare)

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The opening and closing times for web and mobile check-in may vary depending on the departure airport. You can review the exact web and mobile check-in times for your departure airport here.

Information about long-haul flights

Web check-in is currently only available for flights to/from Mauritius
Unfortunately web check-in is currently unavailable for flights to/from Mauritius, Bangkok, Miami, Las Vegas, Fort Myers, New York, Punta Cana.
Please use our check-in counter at the airport. The check-in counters open three hours before departure and close 60 minutes before scheduled departure time.

* Please note that it is not possible to print a board card for these flights.

Booking changes, name changes and booking additional services:

You can only make booking and name changes as well as book additional services (e.g. adding baggage) via the website until web and mobile check-in closes at your departure airport.

Review the exact web and mobile check-in times for your departure airport here: