Price information

* Basic fare (one-way) unless indicated otherwise – there are surcharges for checking in luggage. Fare per leg and per person. Limited seat availability.

Customer information regarding coronavirus

Customer information: Coronavirus

 

Dear passenger,

We are aware that the unclear news situation regarding the danger and spread of coronavirus (COVID-19) can be worrying for air travellers. Given these circumstances, we appreciate your continued trust in us.

The health and safety of our passengers and employees is our highest priority. We would therefore like to provide you with comprehensive information on the current situation and our measures.

The situation is currently challenging for everyone. We assure you that all Eurowings employees are doing their best to help you as quickly as possible.

We therefore ask for your patience and thank you in advance for your understanding.

 

Last update
04/21/2020 at 9 a.m.

Since the outbreak of the coronavirus, we have been monitoring the situation closely and are doing our best to support your travel plans
 

We recommend you use our self-service in order to rebook or cancel your flight. In these challenging times, we want to give you as much flexibility as possible. For more detailed information and conditions regarding rebookings or cancellations, please see our FAQ below.

Please do check whether your flight will take place before heading to the airport. All current updates on entry regulations and hand luggage are provided below.

Wearing a mask is obligatory on all flights from Austria and to/from Spain as well as throughout Munich Airport, as declared by the respective local authorities.

 

Our current flight programme

Due to the current situation we have suspended most of our flight routes and will offer you a reduced flight programme in May.

From Hamburg, Cologne, Stuttgart, Munich and Dusseldorf, we will continue to fly our main routes to ensure that you reach your destination.

Remain flexible
You can rebook your flight as often as you like and free of charge up to 14 days before departure. 

 

Mask obligation on Eurowings flights from 04/05/2020

We have already taken many measures in recent weeks to protect our guests and employees during the current corona crisis. Nevertheless, it is not always possible to maintain the required minimum distance of 1.5 metres during an air trip.

We therefore ask you to use a mouth and nose mask at the airport and on board flights with Eurowings from Monday, 4 May, onwards.

Of course, all Eurowings flight attendants in direct contact with customers will also wear appropriate protection. Together we will ensure that safe travel remains possible.

 

FAQ

1. Will my flight take place?

1. Will my flight take place?

Due to the spread of the coronavirus, we have extended our goodwill arrangements. Make changes to your booking here and also view your current flight status.

2. How can I rebook my flight?

2. How can I rebook my flight?

Due to the exceptional circumstances caused by the spread of coronavirus, we would like to be even more accommodating to our customers by enabling you to make your travel plans even more flexible.
 

  • From now on, you can rebook flights up to 14 days before departure for an unlimited amount of times. The new flight can be booked on any date until 30 October 2021.

  • Rebooking fees will not be charged, regardless of which fare you booked.  If the fare of your new booking is more expensive due to a change of destination, class of travel or similar, an additional charge may be necessary. 

  • When rebooking, you will still be advised of a rebooking fee that may be incurred. However, you will not be charged this fee when completing your booking (see shopping cart).

  • The route of your flight can be changed to any destination.
     

Please note: You are able to rebook your flights by using our self-service. The rebooking must be made at least 14 days before the scheduled departure date, otherwise the regular rebooking charge will be incurred.
 

This rule applies to all existing bookings and all new bookings made until 30 June, 2020.


 

The following rebooking and cancellation conditions apply:

  New and existing bookings
Can I cancel my flight?
Can I rebook my flight?
yes
Is there a rebooking fee? 
no
When must the original flight booking have been made?
Existing bookings with departure dates until 30 October, 2021 can be rebooked for free

New bookings made until 30 June, 2020 with departure dates until 30 October, 2021 can be rebooked free of charge
In which period does the departure date of my original flight have to be in order to use the free rebooking service? (the rebooking must be made before this travel date)
until October 30, 2021
Until when do I have to rebook my flight to take advantage of the free rebooking service? 
at least 14 days before the departure date
Until when must the new flight take place?
until October 30, 2021
Can I make a rebooking for the same route at a later date?
yes (please note the dates above) 
Can I make a rebooking for a different route at a later date?
yes (please note the dates above) 
How often can I rebook my flight? 
unlimited times
What other costs may arise with the rebooking option? 
Potential differences to the current daily price of the new flight will be charged

3. My flight was cancelled. How do I claim a voucher?

3. My flight was cancelled. How do I claim a voucher?

How can I request a voucher after my flight was cancelled? 
 

If your flight was cancelled by Eurowings, please log in here with your booking code and your last name and click on "Cancel flight/request voucher". You will then receive a flight voucher by e-mail within the following 24 hours. Please note that it will be sent to the e-mail address provided in the booking. 

 

Am I eligible for a a flight voucher?

 

All passengers affected by a flight cancellation will receive a voucher. The prerequisite is that the booking was made on eurowings.com (company and MICE portal excluded). Please note that if you booked a return flight, both legs of your booking will be cancelled when claiming a voucher. Rebooking will then no longer be possible.

 

How can I redeem my voucher?
 

Your voucher is valid for one year from the date of issue and can be redeemed as a means of payment on eurowings.com during this period only. It can be used for all Eurowings flights. The booking must be made during this period, the flight can also take place at a later date.
 

Example:

Voucher issue date: 16/04/2020
New flight booking made with voucher on: 02/01/2021
New flight date: 04/07/2021


Please note: The voucher can only be redeemed from 48 hours after you receive it.

 

Instructions on how to redeem your voucher, as well as all terms and conditions of use, can be found here.

4. I would like to cancel an upcoming booking. What are my options?

4. I would like to cancel an upcoming flight. What are my options?


I do not wish to take my booked flight due to the Corona pandemic. What options does Eurowings offer in this case?
 

Eurowings offers two options for passengers who do not wish to take a booked and scheduled flight within the next 60 days:
 

  • You can rebook your flight as often as you like up to 14 days before departure. Rebooking is free of charge and new flights can be booked within the travel period until 30 October, 2021

  • Secondly, you can request a voucher for the value of your paid fare from 60 days ahead of your departure up to 14 days before departure. The voucher is valid for one year from the date of issue. The flight route can be chosen freely when redeeming the voucher.

 

Am I eligible for a a flight voucher?

 

The prerequisite for receiving a voucher for your booking is that it was made on eurowings.com (company and MICE portal excluded). Please note that if you booked a return flight, both legs of your booking will be cancelled when claiming a voucher. Rebooking will then no longer be possible.

The voucher will be sent to the email address indicated in your original booking. You will receive your voucher within 24 hours after claiming it.

 

How can I redeem my voucher?
 

Your voucher is valid for one year from the date of issue and can be redeemed as a means of payment on eurowings.com during this period only. The booking must be made during this period, the flight can also take place at a later date.
 

Example:

Voucher issue date: 16/05/2020
New flight booking with voucher made on: 02/01/2021
New flight date: 04/07/2021


Please note: The voucher can only be redeemed from 48 hours after you received it.

 

Instructions on how to redeem your voucher, as well as all terms and conditions of use, can be found here.

5. Entry restrictions due to the spread of coronavirus

5. Entry restrictions due to the spread of coronavirus

Due to the progressive spread of the coronavirus, many countries are currently imposing restrictions on entry. Under certain circumstances, this can also happen at very short notice. Therefore, we would like to urgently point out that taking a flight is no guarantee for a smooth entry into the destination country. 

Therefore, please inform yourself urgently before departure about the current entry regulations of your destination country.

The IATA website provides up-to-date entry regulations for all countries.

Should you be unable to start your journey in the context of the spread of the coronavirus due to changed entry regulations, Eurowings offers you the possibility of rebooking without a rebooking fee. Please inform yourself here about the daily departures and flight cancellations.
 

Stricter rules for entering Germany as of April 10th:

In addition to confirming the previous entry bans for non-EU citizens, a 14-day quarantine obligation will be introduced for those entering Germany (EU citizens, citizens of a Schengen-associated state or long-term residents of Germany and their families). We urgently ask you, before you start your journey to inform yourself about the current regulations via the website of the Robert-Koch-Institute or IATA.

 

 

7. Infection control: How do we guarantee the minimum safety distance on board?

7. Infection control: How do we ensure the recommended minimum distance between passengers?



Due to the current spread of corona and the associated recommendation for physical distance, we have implemented further measures.
 

On all Eurowings flights from and within Germany, we will do our best to maintain the recommended minimum distance between passengers. For this reason:
 

  • the middle seat will not be allocated to ensure sufficient space between two passengers in one row. Flights with a high volume of passengers may be excluded from this regulation. 

  • We also make sure that the minimum safety distance is kept during check-in and boarding.

  • In order to avoid bus transfers for passengers between gate and plane, Eurowings flights are only handled at building positions wherever this is possible
     

Find out more about our measures to protect you against infection on board and on the ground.

 

8. I booked a long-haul flight. What do I need to know?

8. I booked a long-haul flight. What do I need to know?

Did you book a long-haul flight from Frankfurt or Munich?

Please note that Lufthansa is responsible for these flights. Please contact the Lufthansa Service Center with the booking code you have received from Lufthansa (via +49 (0)1806 000 221) or use their online service.

By calling the Service Center, you can rebook your flight free of charge. Lufthansa also grants a discount of 50€ per ticket for new bookings.

Further information can be found on the Lufthansa website.

 

Did you book a long-haul flight from Düsseldorf?

 

You can claim a voucher when cancelling this flight. The prerequisite is that it was booked via the Eurowings website or app. If you booked your flight via another provider (e.g. Lufthansa or a travel agency), please contact them.

If you received a rebooking confirmation in the meantime, please do not use this new booking code, but the one of your original booking instead.

You will find your original booking code on the confirmation we sent you by email. Please use the search function of your mail program if necessary.

If you have a MyEurowings account, you will find the code in the "My flight" section.

 

For customers who wish to return to Germany from a long-haul destination such as the USA, we have set up a special service hotline: It can be reached under the number +49 1806-000216. If you have booked a Eurowings long-haul flight to Frankfurt or Munich, please contact our partner Lufthansa directly.

 

 

Information for package holidaymakers, business customers, groups and bookings via third-party providers

9. Information for package holiday makers, business customers, groups and bookings via third-party providers

If you are affected by a flight cancellation, please take the following steps:

 

1. Passengers who have booked their trip through a travel agency

Please contact the issuing travel agency.
 

2. Passengers whose flight is part of a package tour

Please contact your tour operator.
 

3. Groups (more than 9 persons):

  • From now on, all flights can be rebooked as often as desired. The new flight can take place until 30 October, 2021.

  • Please make sure you rebook your original flight at least 14 days before the departure date. The final rebooking of your group must be made by stating the original group booking number (PNR), the desired alternative date (together with flight number and route) via the EW group department. Please send an email to gruppen@eurowings.com.

  • Group bookings are also eligible to claim a voucher for the value of their booked flight from 60 days before departure. The voucher needs to be requested up to 14 days before the departure date via gruppen@eurowings.com. For more information regarding flight vouchers, please read our voucher FAQs.
     

4. Customers who booked via third party websites (Opodo, Expedia and Co.)  

We recommend you use our current free rebooking option. If you booked via Expedia or Check24 you can also request a voucher. Alternatively, you can contact the third-party provider or booking portal through which the booking was made. 

 

5. Business customers:  

Please use our current free rebooking option or contact your Eurowings contact person.
 

All rebooking conditions can be found on this FAQ page.
 

 

Book your flight without any worries

We would like you to book your next trip with peace of mind and flexibility. Therefore we offer tickets to all destinations including unlimited rebooking free of charge up to 14 days before the departure date. Book your flight with Eurowings and secure your right to a free rebooking and more flexibility for your trip.

Flight search

A message from our CEO

Dringende Anfragen





In cooperation with Lufthansa, Eurowings has brought thousands of holiday guests back to Germany on numerous special flights. We would like to thank you for the great trust you have placed in us. 
 

You can always count on our professionalism, as well as our strict health and safety measures to bring all customers, who want to return home, back to Germany safely and reliably. 

What precautions is the Lufthansa Group taking?


As the health and safety of our passengers and employees is our highest priority, we are following current developments very closely. We exchange information with authorities and experts on a daily basis. Eurowings is therefore prepared for all potential scenarios and, if necessary, will immediately decide on further action in cooperation with the responsible authorities.

 

Infection control on board

External YouTube content

Did you know that the air on board all Lufthansa Group aircraft is cleaner than the air on Earth?

The air on board consists of 60 percent fresh air from outside. The air circulating in the cabin is filtered and cleaned of impurities such as dust, bacteria and viruses. Thanks to this filter performance and airflow, the air on board is as clean as in an operating theatre.


We have taken precautionary measures to protect you, our crew and employees on the ground from health risks in the best possible way.


We are well prepared for any suspected cases on board. In such cases, the tried and tested procedures developed by our Medical Services for passengers with infectious diseases would apply. All our crews are trained in these procedures.

During boarding and check-in, we make sure to keep the recommended safety distance. On board, the middle seat is left free between two passengers. In addition, we try to limit the contact between cabin staff and our guests due to the current situation: For example, we temporarily reduce our on-board service. In our WINGS Bistro, we'll offer water for €3 and a snack (Wasa Sandwich for €2 or chocolate cake for €3). 


Please note that wearing a mask is now obligatory on all Eurowings flights.

How can you contribute to infection control on board?

Every passenger can take preventive measures. You too can contribute to infection prevention on board by following the recommendations of the World Health Organization. These include:
 

  • Wash your hands carefully and regularly

  • Cough or sneeze in the crook of your arm

  • Avoid touching your face
     

If you feel ill, we recommend you stay at home and update yourself on the latest news daily. The latest information is available from the World Health Organization and Johns Hopkins Medicine.