Frequently asked questions
Topic: Mobile services, Booking and booking changes
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What are the General Conditions for Group Bookings at Eurowings?
The Eurowings General Conditions for Group Bookings apply to each carriage of passengers and baggage advertised and booked through Eurowings GmbH (hereinafter "Eurowings") for groups of more than 9 people ("Group Booking").
- Contract of Carriage/Booking
The Contract of Carriage enters into effect when the contact person returns the booking quotation (offer) and Eurowings issues the booking confirmation (acceptance).
Unless the booking is for a family, the contact person acts as the group representative. In this case, the contact person enters into the Contract of Carriage in his or her own name on behalf of the individual group members.
- Processing by contact person
The entire booking process, including payment, shall be handled by the contact person named in the quotation. Essential information, such as the Eurowings General Conditions of Carriage (GCC), flight schedules, flight changes, etc. is to be provided to the group members by the contact person in good time and in full. Information given to the contact person will be assumed to have been passed on to the remaining group members.
- List of names
A complete list of names of all group members must be provided to Eurowings at the latest 4 working days before departure.
- Booking changes/cancellation
Bookings (flight times or dates) may be changed before departure and will incur an additional charge (per person and per leg of the trip) plus the difference in the new flight price, if applicable. After the scheduled departure time, no changes may be made. For groups of 12 travelers or more, 10% of the group (rounded down to the nearest individual) may cancel up to a month before departure and will receive a full reimbursement. Additional passengers (1–9 people) may only be added separately online or through the call center at the current Eurowings flight price (subject to availability).
- Refusal of carriage for a group member
If a group member is refused carriage for good cause, the remaining group members do not have the right to cancel the booking. The obligation to pay the Group Booking price remains.
In addition, the General Conditions of Carriage (GCC) apply, insofar as no clause to the contrary exists in the General Conditions for Group Bookings.
All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the specific airline apply and can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.