Frequently asked questions
Topic: Baggage & carry-on items
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What do I do if my checked baggage is damaged at Eurowings?
We apologize if your baggage was damaged during a Eurowings flight. We will try to resolve the incident as quickly as possible.
If you notice that your baggage is damaged on arrival, we ask you to report this to the local Eurowings bag tracing department.
If this happens, you must notify us in writing of the damage within seven days as provided by law. Please send this information by email to the following address.
To handle the matter, we need the following from you:
- Your booking number (online confirmation number)
- A damage report from the destination airport
- A receipt or report from a luggage retailer on the value/condition of the damaged item of luggage
- Your banking information – not your credit card number (for bank accounts held abroad, please include your IBAN and SWIFT code)
- Your telephone number in case we have any questions or messages
- Your luggage tag
Eurowings Baggage Competence Center
Postfach 51 12 55
Once we have received your documents we will contact you by phone as soon as possible.
Please note that Eurowings accepts no liability for wear and tear or for damage due to the nature of the baggage.
- Oversize and heavy items
- Packaging that is unsuitable for flights (boxes, plastic bags, etc.)
- Limited-edition luggage
- Scratches and dents
- Soil marks
If your baggage is damaged during a flight operated by one of our partner airlines, please contact the appropriate airline. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.