General Terms and Conditions of Purchase of Eurowings Aviation GmbH

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  • These General Terms and Conditions of Purchase govern the fundamental legal relations between the supplier and Eurowings Aviation GmbH ("EWA") for all ordered goods, work and services. These Conditions may be supplemented by additional agreements covering specific orders. Any amendments and supplements hereto must be in writing in order to be effective. No general business conditions to the contrary shall apply, even if they are not expressly rejected in a specific case.

  • 2.1 EWA may revoke its order at any time before receiving the supplier's written acknowledgment of the order. Orders should be acknowledged within 2 weeks of their receipt.

    2.2 In the event that the acknowledgment of the order differs from the order, EWA shall only be bound if it agrees to the difference. Acceptance of goods or services or payments on the part of EWA do not constitute consent.

  • 3.1 Contracted deliveries shall be made to the location specified by EWA.

    3.2 Delivery dates and particulars of delivery times are binding. Adherence to the delivery date or the delivery time depends crucially on the receipt of the goods at the delivery address. If the contracted service involves the manufacture, erection or assembly of a plant, its acceptance shall be crucial. The supplier shall notify EWA at once of any foreseeable delay in deliveries. Partial deliveries and premature deliveries shall be subject to prior review with EWA.

    3.3 In the event that the supplier defaults, EWA shall be entitled to the full rights set forth in the statutory provisions. If the contractor defaults on compliance with a contractually agreed delivery date, it shall pay the client a contract penalty amounting to 0.2% of the net order total but no more than 5.0% of the net order total for each working day in which the default exceeds the delivery date. This does not prevent the client from filing claims going beyond this; the forfeited contract penalty shall be offset with the client's ongoing claim to compensation. EWA reserves the right to claim the contract penalty until final payment.

  • 4.1 The supplier shall be responsible for proper packaging, taking account of the shipment type concerned, and shall bear the burden of proof.

    4.2 Delivery notes shall be affixed to the outside of the packaging and shall contain the order number, the article designation with part number, the delivery quantity and any remarks on partial deliveries. Deliveries consisting of several parts or packages shall be marked as belonging together.

    4.3 Failing other arrangements, shipping costs shall be borne by the supplier. In pricing ex works or ex warehouse of the supplier, shipping shall be set at the lowest cost in each case, unless EWA has prescribed a specific mode of transport. Additional costs arising from non-compliance with forwarding instructions shall be borne by the supplier.

    4.4 In pricing free recipient, the supplier may determine the mode of transport. Additional costs for any accelerated transportation necessary to adhere to a delivery date confirmed by the supplier shall be borne by the latter.

    4.5 Transport of the goods to be delivered is at the supplier's risk. The supplier is free to arrange for insurance.

  • 5.1 If the contracted service involves the manufacture, erection or assembly of a plant, risk shall be transferred on acceptance and, in the case of delivered goods not requiring construction or assembly, upon receipt by the receiving point specified by EWA.

    5.2 Upon delivery/acceptance of the ordered goods/plant, EWA shall acquire direct title thereto.

    5.3 In respect of all services subject to copyright, the supplier grants EWA an exclusive, freely assignable right of use with no restrictions as to time and place for all known uses. The complete or partial exercise of the rights, also at a later time, shall not require any further consent from the supplier.

  • 6.1 EWA shall examine the delivered items for visible defects within two weeks of acceptance. EWA shall immediately notify the supplier in writing of any defects in the delivery as soon as they are established during the due course of business. The supplier therefore waives a defense on the basis of late notification of defects.

    6.2 The issue of receipts and any payments made by EWA do not constitute a waiver of claims or rights. Any warranty claims shall survive intact.

  • 7.1 The prices stated in the various orders do not include sales tax. They are fixed prices and exclude subsequent claims. Any additional or deviating deliveries or services are only remunerated if a rider or supplementary agreement was agreed upon in advance.

    7.2 The content of an invoice must comply with applicable provisions of law. For each order, a separate invoice shall be drawn up. The invoice currency must match the order currency. Itemization of invoices must reflect the composition of the order. Invoices must reference the order number and the order date. The invoice items must reference both the items' order numbers and the quantity with unit and item price. If in an exceptional case no order exists, at least the department and the name of the orderer at EWA must be stated; invoicing in such a case is in euros. In the event of non-compliance, EWA reserves the right to reject the invoice.

    7.3 As a general rule, there are two invoicing processes available (email or hard copy). Only one of these processes shall be applied at a time.

    7.3.1 For invoicing via email (invoice.aviation@eurowings.com), the following applies:

    • The e-mail may only contain invoices and attachments which will be auto-processed. Any additional information the email may contain will be disregarded by the system
    • Invoices and their attachments may be kept in PDF format only. Please attach each
      invoice including all additional attachments separately
    • One email may contain several invoices
    • The size for any one email is limited to 5 MB
    • Please do not submit invoices by email and by mail simultaneously

    7.3.2 For hard-copy invoices, the following applies:
    A single copy of the invoice is to be sent to the following address: Eurowings Aviation GmbH, Lindemannstr. 81, 44137 Dortmund, Germany.

    7.3.3 Payments are made within 14 days subject to a 3% discount or after 30 days without deduction. These terms enter into effect as soon as the work or service has been completed and the duly issued invoice has been received by EWA. Deduction of a discount is also permissible if EWA offsets or retains payments in an adequate amount due to defects. The term then begins after the defects have been remedied in full.

    7.4 As a general rule, invoicing shall follow performance of the service and acceptance or release of the delivery by EWA.

    7.5 In any partial deliveries approved by EWA, the invoice must contain a remark to that effect.

    7.6 Any agreed down payments and services to be offset against down payments shall be marked as such in the invoice. Down payments and services to be offset against down payments cannot be settled via AirPlus.

    7.7 The supplier may only issue offsets with undisputed or final claims against EWA.

  • 8.1 Unless otherwise provided, statutory provisions governing guarantees shall apply subject to the following provisos: the guarantee period shall commence upon transfer of risk (delivery or acceptance). If the supplier's performance represents additional deliveries for services provided by EWA to third parties, the guarantee period shall commence upon delivery or acceptance by EWA's client.

    8.2 The guarantee period shall be extended by such time as the faulty work or service cannot be used as intended.

    8.3 If the scope of the guarantee affords the right to choose between different forms of subsequent performance, EWA shall have this right.

  • 9.1 The supplier agrees to abide by statutory provisions on combating corruption. Specifically, the supplier assures that it shall refrain from offering, promising or granting EWA's employees or persons close to them illegal emoluments. The same ban applies to the supplier's employees, vicarious agents and other third parties who act on the supplier's instructions.

    9.2 As a socially responsible company, EWA acts in compliance with internationally recognized environmental standards and the fundamental labor standards of the International Labour Organization as contained in Art. 2 of the ILO declaration dated June 18, 1998 ("Fundamental Principles and Rights at Work") and expects its suppliers to do the same.

    9.3 Should EWA establish that the supplier is in violation of one of the standards set forth in items 9.1 or 9.2, EWA reserves the right to terminate the agreement made with this supplier, if necessary without notice.

  • 10.1 The supplier shall be liable as provided by law. Specifically, the supplier shall be liable for any loss, incl consequential loss, incurred by EWA as a result of any non-compliant delivery or service, unless the supplier submits evidence that it was not responsible for such loss.

    10.2 In its deliveries and services, the supplier shall follow accepted technical rules and standards and safety regulations as well as relevant rules for accident prevention and for environmental and industrial safety. If the supplier does not comply with these standards, the order shall be not be considered to be properly fulfilled. EWA may claim any resulting loss from the supplier.

  • 11.1. The supplier shall be liable for ensuring that work or services performed are unencumbered by any third-party rights, unless the supplier is not responsible for the infringement of rights.

    11.2. In any infringement as set forth in 11.1, the supplier shall on first written demand from EWA hold EWA harmless from any liability arising from any such encumbrance by rights claimed by third parties, specifically industrial-property rights. The same shall apply to any foreign copyright of which the supplier was aware, or was not aware as a result of gross negligence.

    11.3. EWA shall notify the supplier without delay that such claims have been filed against EWA. The supplier shall support EWA in averting such claims and assume the costs incurred in the process, specifically litigation and attorney's fees. If EWA retains the right to defense on legal grounds, EWA shall be entitled to an advance payment of the estimated cost of such defense.

    11.4. In the event that use of the services performed by the supplier is prohibited by a court decision or if, in the opinion of one party, a lawsuit based on intellectual property infringement is impending, the supplier shall take remedial action, unless it is not responsible for the infringement. Such remedial action may consist in the supplier obtaining the disputed rights for EWA or amending or re-performing its contracted services in a manner that no longer represents an intellectual property infringement. Any failure to take remedial action or any resulting failure shall entitle EWA to rescind the contract.

  • Any plans, drawings and other records made available shall remain EWA's property. They shall be promptly returned once the order is completed.

  • 13.1. Any contract and personal information (whether in writing, spoken or in any other form) are subject to confidentiality, i.e., even if they are not marked as such. The supplier agrees to treat such information as confidential unless it is already in the public domain or is expressly intended for publication or is later lawfully obtained from third parties without violating the terms of the contract. Any disclosure of confidential information to third parties shall require the consent of EWA. EWA is entitled to disclose confidential information to companies affiliated with it as defined by sec. 15 et seqq. of Germany's Stock Corporation Act (AktG).

    13.2. Statutory provisions and operational regulations governing data privacy shall be heeded. The supplier shall impose a corresponding duty on any employees and vicarious agents coming into contact with the contractually owed service and shall cede to EWA records of such commitment upon request. To the extent that personal information is processed or used by order, the parties shall promptly conclude a data-protection agreement pursuant to the provisions of Germany's Federal Data Protection Act (BDSG).

    13.3. Even after the contracting relationship expires, the supplier agrees to maintain confidentiality about data of which it gained knowledge. The supplier agrees to return to EWA or – at EWA’s request – to destroy any data and records after this agreement has expired.

  • The supplier may advertise its business relationship with EWA only with the latter's prior consent.

  • EWA shall be entitled to offset any claims of the supplier, whether due or not yet due from EWA or from a company with which EWA is affiliated as defined in sec. 15 et seqq. AktG, with its own claims or with claims of the companies named. A list of companies affiliated with EWA as defined in sec. 15 et seqq. AktG, including, in particular, Lufthansa Technik AG, Lufthansa Cargo AG and Lufthansa Systems AG, will be sent upon request.

  • 16.1 The contracting relationship between the supplier and EWA is subject to German law to the exclusion of the UN Convention on the International Sale of Goods (CISG) and conflict of law provisions. The contract language is German. If other languages are used, the German wording shall be authoritative.

    16.2 The courts at Cologne, Germany, shall have exclusive jurisdiction in any disputes, including proceedings based on documents and bills of exchange or those under or in connection with the contracting relationship or in connection with the formation, validity or termination of the contract.

We can only transport children under the age of 12 on the date of travel if they travel with a responsible adult companion. Children and the accompanying adult must be on the same booking (with the same booking number). If this is not the case, please contact our call center no later than 3 days before departure.

In the event that the accompanying adult is not a parent or legal guardian, we will need written permission from a parent or a legal guardian. Please use the form provided for this purpose. Without this written permission, we regret that we will have to refuse to transport the child. On direct flights within Germany, children ages 5 through 11 may travel on Eurowings without an accompanying adult (unaccompanied minors). Our child-friendly staff will care for your child and ensure that he or she reaches the destination airport safely.

Infants and toddlers under the age of 2 are not entitled to a seat. Instead, they are transported on the lap of an adult and secured with a seatbelt (loop belt).

Alternatively, we offer transport in a child safety seat in a separate seat. Bookings may only be made through the call center or at one of our airport counters. Online booking is not an option.

More information about traveling with children.

 Important: the valid age is that on the date of the last flight in the booking.  

We can only transport children under the age of 12 on the date of travel if they travel with a responsible adult companion. Children and the accompanying adult must be on the same booking (with the same booking number). If this is not the case, please contact our call center no later than 3 days before departure.

In event that the accompanying adult is not a parent or legal guardian, we will need written permission from a parent or a legal guardian. Please use the form provided for this purpose. Without this written permission, we regret that we will have to refuse to transport a child. On direct flights within Germany, children ages 5 through 11 may travel on Eurowings without an accompanying adult (unaccompanied minors). Our child-friendly staff will care for your child and ensure that he or she reaches the destination airport safely.

Infants and toddlers under the age of 2 are not entitled to a seat. Instead, they are transported on the lap of an adult and secured with a seatbelt (loop belt).

Alternatively, we offer transport in a child safety seat in a separate seat. Bookings may only be made through the call center or at one of our airport counters. Online booking is not an option.

More information about traveling with children.

 Important: the valid age is that on the date of the last flight in the booking.

Baggage

Description Type of service Short and medium-haul route
(Charges per person and flight segment)
Long-haul route
(Charges per person and flight segment)
Reduced baggage surcharge for one checked baggage item maximum BAG from €8 / £7 / CHF 9 / $9 / CZK 216 / SEK 78 / NOK 72 / PLN 35 / HUF 2,478 (depending on route) from €25 / £22 / CHF 27 / $27 / CZK 676 / SEK 244 / NOK 225 / PLN 108 / HUF 7,745 / AED 110 / THB 1,100
Baggage surcharge for one checked baggage item maximum BAG (BM) €30 / £27 / CHF 33 / $33 / CZK 811 / SEK 293 / NOK 270 / PLN 130 / HUF 9,294 (depending on route) €60 / £54 / CHF 65 / $65 / CZK 1,621 / SEK 586 / NOK 539 / PLN 260 / HUF 18,588 / AED 265 / THB 2,600
Baggage surcharge per additional checked baggage item BAG 2 - 5 €75 / £67 / CHF 81 / $82 / CZK 2,027 / SEK 733 / NOK 674 / PLN 325 / HUF 23,235 €150 / £134 / CHF163 / $164 / CZK4.054 / SEK1.466 / NOK1.348 / PLN 651 / HUF 46.471 / AED 662 / THB 6.400
Excess baggage surcharge for the first baggage item up to 9 kg in excess weight XBA/XMA
€50 / £45 / CHF 54 / $55 / CZK 1,351 / SEK 489 / NOK 449 / PLN 217 / HUF 15,490 €100 / £89 / CHF 108 / $109 / CZK 2,702 / SEK 977 / NOK 899 / PLN 434 / HUF 30,981 / AED 441 / THB 4,300
Excess baggage surcharge for additional baggage items up to 9 kg in excess weight XBB-XBE/MBXME €50 / £45 / CHF 54 / $55 / CZK 1,351 / SEK 489 / NOK 449 / PLN 217 / HUF 15,490 €100 / £89 / CHF 108 / $109 / CZK 2,702 / SEK 977 / NOK 899 / PLN 434 / HUF 30,981 / AED 441 / THB 4,300
Transport of ski equipment weighing up to 30 kg maximum (skis/snowboards – max. 3 pairs/boards per person) incl. accessories such as poles and ski/snowboarding boots (depending on availability) SKI no charge no charge
Transport of sporting firearms per item (incl. ammunition) WEAP €50 / £45 / CHF 54 / $55 / CZK 1,351 / SEK 489 / NOK 449 / PLN 217 / HUF 15,490 not available
Transport of set of golf equipment GOLF €50 / £45 / CHF 54 / $55 / CZK 1,351 / SEK 489 / NOK 449 / PLN 217 / HUF 15,490 €100 / £89 / CHF 108 / $109 / CZK 2,702 / SEK 977 / NOK 899 / PLN 434 / HUF 30,981 / AED 441 / THB 4,300
Transport of bicycle (packed securely for transport) for each bicycle
Packing material is not provided by us (depending on availability)
BIKE €50 / £45 / CHF 54 / $55 / CZK 1,351 / SEK 489 / NOK 449 / PLN 217 / HUF 15,490 €100 / £89 / CHF 108 / $109 / CZK 2,702 / SEK 977 / NOK 899 / PLN 434 / HUF 30,981 / AED 441 / THB 4,300
Transport of the following specialized equipment: bodyboard, surfboard, sailboard/hang-glider, diving equipment (depending on availability) SPEQ €50 / £45 / CHF 54 / $55 / CZK 1,351 / SEK 489 / NOK 449 / PLN 217 / HUF 15,490 €100 / £89 / CHF 108 / $109 / CZK 2,702 / SEK 977 / NOK 899 / PLN 434 / HUF 30,981 / AED 441 / THB 4,300

Please note:

If your booking consists of an etix® ticket number and/or a Eurowings flight booked through one of our partner airlines or at a travel agency, baggage rules may vary. Please contact the relevant airline or travel agency for more information.

Service for disabled passengers

Description Type of service Short and medium-haul route
(Charges per person and flight segment)
Long-haul route
(Charges per person and flight segment)
Boarding and deplaning assistance for visually impaired passengers BLND no charge no charge
Boarding and deplaning assistance for deaf passengers and sign language users DEAF no charge no charge
Assistance for passengers with impaired mobility on airport ramp WCHR no charge no charge
Assistance for passengers with impaired mobility on aircraft steps WCHS no charge no charge
Carrying passengers with impaired mobility to seat on aircraft WCHC no charge no charge
Transport of manually operated wheelchair WCMP no charge no charge
Transport of a motorized wheelchair operating on dry batteries WCBD no charge no charge
Transport of an assistance dog Assistance dog no charge no charge

Special services

Description Type of service Short and medium-haul route
(Charges per person and flight segment)
Long-haul route
(Charges per person and flight segment)
Additional service fee charged on a booking or booking change (flight date) as per Article 5.2.3 of the GCC, if booked through the call center, at our airport sales desk or through a commercial agent ADD €20 / £18 / CHF 22 / $22 / CZK 540 / SEK 195 / NOK 180 / PLN 87 / HUF 6,196 (per booking, not per person and per journey) €20 / £18 / CHF 22 / $22 / CZK 540 / SEK 195 / NOK 180 / PLN 87 / HUF 6,196 / AED 88 / THB 900 plus difference in current flight price
Call centre service fee when subsequently booking additional services that can be booked online (e.g. additional luggage) RAD €10 / £9 / CHF 11 / $11 / CZK 270 / SEK 98 / NOK 90 / PLN 43 / HUF 3,098 (per booking, not per person and per journey) €10 / £9 / CHF 11 / $11 / CZK 270 / SEK 98 / NOK 90 / PLN 43 / HUF 3,098 / AED 44 / THB 500 (per booking, not per person and per journey)
Fee for changing flight date before web check-in closes RBK €70 / £62 / CHF 76 / $76 / CZK 1,892 / SEK 684 / NOK 629 / PLN 304 / HUF 21,686 plus difference in current flight price €90 / £80 / CHF 98 / $98 / CZK 2,432 / SEK 880 / NOK 809 / PLN 390 / HUF 27,882 / AED 397 / THB 3,800 plus difference in current flight price
Fee for name change, per person and per booking NC1 €70 / £62 / CHF 76 / $76 / CZK 1,892 / SEK 684 / NOK 629 / PLN 304 / HUF 21,686 plus difference in current flight price €120 / £107 / CHF 130 / $131 / CZK 3,243 / SEK 1,173 / NOK 1,079 / PLN 521 / HUF 37,177 / AED 529 / THB 5,100 plus difference in current flight price
Transport of pets up to 8 kg in an appropriate carrier (we do not provide carriers for transporting pets) PETC €55 / £49 / CHF 60 / $60 / CZK 1,486 / SEK 538 / NOK 494 / PLN 239 / HUF 17,039 (no additional charge for assistance dogs) not available (assistance dogs available, no charge)
Service charge per leg for children up to 2 years of age INF €19 / £17 / CHF 21 / $21 / CZK 513 / SEK 186 / NOK 171 / PLN 82 / HUF 5,886 €75 / £67 / CHF 81 / $82 / CZK 2,027 / SEK 733 / NOK 674 / PLN 325 / HUF 23,235 / AED 331 / THB 3,200
Supervision of children between 5 and 11 traveling alone (unaccompanied minor service in accordance with Article 21) only within Germany and on flights from Germany to Zurich and Vienna  UM €50 / £45 / CHF 54 / $55 / CZK 1,351 / SEK 489 / NOK 449 / PLN 217 / HUF 15,490 not available
Transport of strollers on airport ramp, on aircraft steps, in the airport Pushchairs no charge no charge
Seat reservation – standard (center seat) SEF from €5 / £4 / CHF 5 / $5 / CZK 135 / SEK 49 / NOK 45 / PLN 22 / HUF 1,549 from €8 / £7 / CHF 9 / $9 / CZK 216 / SEK 78 / NOK 72 / PLN 35 / HUF 2,478 / AED 35 / THB 400
Seat reservation – standard (Middle seat) for subsequent bookings at the airport desk SEF €10 / £9 / CHF 11 / $11 / CZK 270 / SEK 98 / NOK 90 / PLN 43 / HUF 3,098 €15 / £13 / CHF 16 / $16 / CZK 405 / SEK 147 / NOK 135 / PLN 65 / HUF 4,647 / AED 66 / THB 700
Seat reservation – standard (aisle or window seat) SEF from €10 / £9 / CHF 11 / $11 / CZK 270 / SEK 98 / NOK 90 / PLN 43 / HUF 3,098 from €18 / £16 / CHF 20 / $20 / CZK 486 / SEK 176 / NOK 162 / PLN 78 / HUF 5,576 / AED 79 / THB 800
Seat reservation – standard (Aisle or window) for subsequent bookings at the airport desk SEF €20 / £18 / CHF 22 / $22 / CZK 540 / SEK 195 / NOK 180 / PLN 87 / HUF 6,196 €30 / £27 / CHF 33 / $33 / CZK 8111 / SEK 293 / NOK 270 / PLN 130 / HUF 9,294 / AED 132 / THB 1,300
Seat reservation with more legroom (in BASIC fare, including snack & drink) SEF from €17 / £15 / CHF 18 / $19 / CZK 459 / SEK 166 / NOK 153 / PLN 74 / HUF 5,267 (depending on route) from €85 / £76 / CHF 92 / $93 / CZK 2,297 / SEK 831 / NOK 764 / PLN 369 / HUF 26,333 / AED 375 / THB 3,600
Seat reservation with more legroom (in BASIC fare, including snack & drink) for subsequent bookings at the airport desk SEF €35 / £31 / CHF 38 / $38 / CZK 946 / SEK 342 / NOK 315 / PLN 152 / HUF 10,843 €90 / £80 / CHF 98 / $98 / CZK 2,432 / SEK 880 / NOK 809 / PLN 390 / HUF 27,882 / AED 397 / THB 3,800
Seat reservation with more legroom (in SMART fare, including snack & drink) SEF from €3 / £3 / CHF 3 / $3 / CZK 81 / SEK 29 / NOK 27 / PLN 13 / HUF 929 (depending on route) from €40 / £36 / CHF 43 / $44 / CZK 1,081 / SEK 391 / NOK 360 / PLN 174 / HUF 12,392 / AED 176 / THB 1,700
Seat reservation with more legroom (in SMART fare, including snack & drink) for subsequent bookings at the airport desk SEF €15 / £13 / CHF 16 / $16 / CZK 405 / SEK 147 / NOK 135 / PLN 65 / HUF 4,647 €50 / £45 / CHF 54 / $55 / CZK 1,351 / SEK 489 / NOK 449 / PLN 217 / HUF 15,490 / AED 221 / THB 2,200
Extra seat: empty center seat (valid for the transport of musical instruments larger than a guitar)   Extra ticket (same price as existing ticket if booked by midnight on the same day; otherwise the fare on the day the private seat is booked) Extra ticket (same price as existing ticket if booked by midnight on the same day; otherwise the fare on the day the private seat is booked)

Other charges

Description Type of service Short and medium-haul route
(Charges per person and flight segment)
Long-haul route
(Charges per person and flight segment)
Save Your Price SYP €2 / £2 / CHF 2 / $2 / CZK 54 / SEK 20 / NOK 18 / PLN 9 / HUF 620 €10 / £9 / CHF 11 / $11 / CZK 270 / SEK 98 / NOK 90 / PLN 43 / HUF 3,098 / AED 44 / THB 500
Processing fee per returned direct debit CBF €7,65 / £7 / CHF 8 / $8 / CZK 207 / SEK 75 / NOK 69 / PLN 33 / HUF 2,370 €7,65 / £7 / CHF 8 / $8 / CZK 207 / SEK 75 / NOK 69 / PLN 33 / HUF 2,370 / AED 34 / THB 400
Booking changes and cancellations subject to fees with Flex option fares as per Article 19.4.3 CXL/RBK
flex

€75 / £67 / CHF 81 / 82$ / CZK 2,027 / SEK 733 / NOK 674 / PLN 325 / HUF 23,235

€90 / £80 / CHF 98 / $98 / CZK 2,432 / SEK 880 / NOK 809 / PLN 390 / HUF 27,882 / AED 397 / THB 3,800

Eurowings accepts no responsibility for the accuracy of this information.

For more information please consult our General Conditions of Carriage.

Services

BASIC

Our budget fare

SMART

Our standard fare

BEST

Our Premium fare

Collect miles - Boomerang Club or Miles & More

Included

Included

Included

Increased mileage credit,
including HON Circle miles

Snack & drink

From €6

Included

Included

À la carte catering

1 bag up to 23 kg

from €8 
if booked online

Included

Included

2nd bag up to 23 kg

€75
if booked online

€75
if booked online

Included

Preferred seating 
(Center seat)

from €5

Included

Included

Rows 1-3 throughout
the Airbus fleet

Preferred seating
(Aisle or window)

from €10

Included

Included

Rows 1-3 throughout
the Airbus fleet

Seat with more legroom
Snack & drink included

from €17
where available

from €3
where available

Included

Throughout the 
Airbus fleet

Adjacent seat free

Cannot be added

Cannot be added

Included

Lounge access

Cannot be added

Lounge access at select airports for HON, SEN and FTL

Lounge access at select airports

Reserved
carry-on compartment

Cannot be added

Cannot be added

Included

Priority check-in

Cannot be added

Cannot be added

Included

Access to security fast lane

Cannot be added

Cannot be added

Included

At select airports

Booking changes

Surcharge

Free with Flex option *

Free with Flex option *

Cancellation

Cannot be added

Free with Flex option *

Free with Flex option *

Extras
Special baggage and sports equipment

Surcharge**
(price depends on service)

Surcharge**
(price depends on service)

Surcharge**
(price depends on service)

Key

  • Included
  • Cannot be added
Services

BASIC

Our budget fare

SMART

Our standard fare

BEST

Our Premium fare

Collect miles - Boomerang Club or Miles & More

Included

Included

Included

Mileage credit, including HON Circle miles

SMART meals

Cannot be added

Included

One warm and one cold meal incl.

Cannot be added

À la carte dining

Sky Meals
(Six meals to choose from)

Sky Meal from €7.90

Can be added to SMART meals

Cannot be added

À la carte dining

À la carte dining

Cannot be added

Cannot be added

Included

1 bag up to 23 kg

from €25
if booked online

Included

Included

2nd bag up to 23 kg

€150 
 if booked online

€150 
 if booked online

Included

Preferred seating
(Center seat)

from €8

Included

Included

Rows 1-3 throughout
the Airbus fleet

Preferred seating
(Aisle or window)

from €18

Included

Included

Rows 1-3 throughout
the Airbus fleet

Seat with more legroom

from €85
depending on availability

from €40
depending on availability

Included

Premium seating in the exclusive area

Cannot be added

Cannot be added

Included

More legroom and a comfortably adjustable backrest included

Cannot be added

Cannot be added

Included

Lounge access

Cannot be added

Lounge access at select
airports for HON, SEN and FTL

Lounge access at select airports

Reserved
carry-on compartment

Cannot be added

Cannot be added

Included

Priority check-in

Cannot be added

Cannot be added

Included

Access to security fast lane

Cannot be added

Cannot be added

Included

At select airports

Booking changes

Surcharge

Free with Flex option*

Free with Flex option*

Cancellation

Cannot be added

Free with Flex option*

Free with Flex option*

Extras
Special baggage and sports equipment

Surcharge**
(price depends on service)

Surcharge**
(price depends on service)

Surcharge**
(price depends on service)

In-flight entertainment
Wings Entertain

€9,90 
(payment on board)

€9,90 
(payment on board)

Included

Wings Connect
in-flight WiFi

Surcharge 
(price depends on service,
payment on board)

Surcharge 
(price depends on service,
payment on board)

Surcharge 
(price depends on service,
payment on board)

Key

  • Included
  • Cannot be added

Footnote list

* Can be added for a surcharge; free booking changes and cancellation possible until the end of the departure date

** Where available

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We collect and use your email address in the context of the newsletter in order to send you news that informs you about interesting topics relating to Eurowings. Furthermore, we also process and use the email address provided to send you personalised offers in connection with the newsletter.

Should a link in the newsletter lead you to our websites, you also give us permission to process and use your IP address, as well as geo data, web beacons or similar technologies to check whether the offers presented to you have met your requirements.

We will process and use the data identified in this manner as long as you are registered to receive the newsletter. You can withdraw permission for the processing and use of your email address and the analysis in the context of the newsletter at any time. To do so, please click on the link indicated for this purpose in the email. The data will then be deleted.

etix® is an electronic ticketing service that replaces paper tickets. It has a 13-digit number in addition to your booking code. You receive this etix® ticket number under certain circumstances, for example if you book your flight on the Lufthansa website or through a travel agent. It is saved for you in the etix® database. When you present your etix® ticket number and a photo ID, you will receive your boarding pass.

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Map

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A map of Europe will show airports for selecting a flight route. Use the arrow keys or TAB to navigate through the list. Press ENTER to select an airport as a departure or destination airport.

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When flying from, to or over certain countries*, airlines are required by law to collect certain data through the Advance Passenger Information System (APIS) and to forward it to the authorities of those countries before the flight begins.

The following information is required:

  • Title
  • First and last name
  • Date and country of birth
  • Gender
  • Nationality
  • Passport information

Additional APIS information is required for entry into the United States:

  • Country of residence
  • Destination airport
  • Complete address of your destination (street, city, postal code, state/province, country) 

Passengers who book online can enter this information immediately after completing their booking. Any missing information can be added later by going to 'My Eurowings'.

To avoid unnecessary delays at the check-in counter, we recommend that you submit the APIS information as early as possible using our online form.

Please note that you may not be permitted to travel if the information is not complete.

Footnote list

* United Kingdom, United States of America, Mauritius, Dominican Republic, Thailand, Cuba

Partner airlines

Airline Airline code Website Baggage policy
Lufthansa LH www.lufthansa.com click here
Germanwings 4U www.eurowings.com click here
SWISS LX www.swiss.com click here
Austrian Airlines OS www.austrian.com click here
Brussels Airlines SN www.brusselsairlines.com click here
Condor DE www.condor.com click here
United Airlines UA www.united.com click here
Air Canada AC www.aircanada.com click here
All Nippon Airways NH www.anaskyweb.com click here

Web check-in is currently only available on our long-haul flights to Mauritius. 
You can check in online 72 hours before departure here. Web check-in closes 90 minutes before departure.

Web check-in is currently unavailable on our long-haul flights to Miami, Orlando, Las Vegas, Seattle, Fort Myers, Bangkok, Phuket, Cancun, Havanna, Varadero, Punta Cana, Puerto Plata, Montego Bay, Cape Town, Windhoek.
Please use our check-in counter at the airport. The check-in counters open three hours before departure and close 60 minutes before scheduled departure time.

Web check-in is currently only available on our long-haul flights to Mauritius. You can check in online 72 hours before departure here. Web check-in usually closes 90 minutes before departure. Here you can check the exact times for the web and mobile check-in at your departure airport.

Web check-in is currently unavailable on our long-haul flights to Miami, Orlando, Las Vegas, Seattle, Fort Myers, Bangkok, Phuket, Cancun, Havanna, Varadero, Punta Cana, Puerto Plata, Montego Bay, Cape Town, Windhoek.
Please use our check-in counter at the airport. The check-in counters open three hours before departure and close 60 minutes before scheduled departure time. 

The charges for the following services depend on your selected route:

  • First piece of luggage up to 23 kg
  • Seat reservation with more legroom (BASIC fare)
  • Seat reservation with more legroom (SMART fare)

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The opening and closing times for web and mobile check-in may vary depending on the departure airport. You can review the exact web and mobile check-in times for your departure airport here.

Information about long-haul flights

Web check-in is currently only available for flights to/from Mauritius
Unfortunately web check-in is currently unavailable for flights to/from Mauritius.
Please use our check-in counter at the airport. The check-in counters open three hours before departure and close 60 minutes before scheduled departure time.  

Booking changes, name changes and booking additional services:

You can only make booking and name changes as well as book additional services (e.g. adding baggage) via the website until web and mobile check-in closes at your departure airport.

Review the exact web and mobile check-in times for your departure airport here: