7.1 The prices stated in the various orders do not include sales tax. They are fixed prices and exclude subsequent claims. Any additional or deviating deliveries or services are only remunerated if a rider or supplementary agreement was agreed upon in advance.
7.2 The content of an invoice must comply with applicable provisions of law. For each order, a separate invoice shall be drawn up. The invoice currency must match the order currency. Itemization of invoices must reflect the composition of the order. Invoices must reference the order number and the order date. The invoice items must reference both the items' order numbers and the quantity with unit and item price. If in an exceptional case no order exists, at least the department and the name of the orderer at EWA must be stated; invoicing in such a case is in euros. In the event of non-compliance, EWA reserves the right to reject the invoice.
7.3 As a general rule, there are two invoicing processes available (email or hard copy). Only one of these processes shall be applied at a time.
7.3.1 For invoicing via email (email@example.com), the following applies:
- The e-mail may only contain invoices and attachments which will be auto-processed. Any additional information the email may contain will be disregarded by the system
- Invoices and their attachments may be kept in PDF format only. Please attach each
invoice including all additional attachments separately
- One email may contain several invoices
- The size for any one email is limited to 5 MB
- Please do not submit invoices by email and by mail simultaneously
7.3.2 For hard-copy invoices, the following applies:
A single copy of the invoice is to be sent to the following address: Eurowings Aviation GmbH, Lindemannstr. 81, 44137 Dortmund, Germany.
7.3.3 Payments are made within 14 days subject to a 3% discount or after 30 days without deduction. These terms enter into effect as soon as the work or service has been completed and the duly issued invoice has been received by EWA. Deduction of a discount is also permissible if EWA offsets or retains payments in an adequate amount due to defects. The term then begins after the defects have been remedied in full.
7.4 As a general rule, invoicing shall follow performance of the service and acceptance or release of the delivery by EWA.
7.5 In any partial deliveries approved by EWA, the invoice must contain a remark to that effect.
7.6 Any agreed down payments and services to be offset against down payments shall be marked as such in the invoice. Down payments and services to be offset against down payments cannot be settled via AirPlus.
7.7 The supplier may only issue offsets with undisputed or final claims against EWA.