1) For international flights covered by this Contingency Plan, Eurowings will not permit an aircraft to remain on the tarmac for more than four hours. It will return to the gate or to another suitable disembarkation point, where passengers will be allowed to deplane.
2) Delays longer than four hours may be necessary if there are safety-related or security-related restrictions or air traffic control advises the pilot in command that returning to the gate or permitting passengers to disembark elsewhere would significantly disrupt airport operations.
3) Eurowings will provide adequate food and drinking water no later than two hours after the aircraft leaves the gate /in the case of departure) or touches down (in the case of arrival) if the aircraft remains on the tarmac, unless the pilot-in-command determines that safety or security considerations preclude such service.
4) Eurowings will provide operable lavatory facilities, and ensure adequate medical attention if need, while the aircraft remains on the tarmac.
5) Eurowings will provide information about a change in the status of a flight within 30 minutes after becoming aware of such a change and will update delay information every 30 minutes thereafter, including reasons for the delay if known.
6) Starting 30 minutes after the scheduled departure time, including any revised departure time that passengers were notified about during boarding, and every 30 minutes thereafter, passengers on delayed flights will be notified that they have the opportunity to deplane from an aircraft that is at the gate or another disembarkation area. The door will be opened if the opportunity to deplane actually exists.
7) Eurowings assures sufficient resources to implement this plan.
8) Eurowings confirms that this plan has been coordinated with the airport authorities (including terminal facility operators where applicable) at each U.S: large hub airport, medium hub airport, small hub airport and non-hub airport that Eurowings serves, as well as its regular U.S. diversion airports.
9) Eurowings has coordinated this plan with U.S. Customs and Border Protection (CBP) at each U.S. large hub, medium hub, small hub, and non-hub airport that is regularly used for Eurowings international flights, including diversion airports.
10) This plan has been coordinated with the Transport Security Administration (TSA) at each U.S. large hub, medium hub, small hub and non-hub airport that the carrier serves, including diversion airports.