Terms and Conditions of Participation for the Boomerang Club

Valid from July 1, 2016

The Boomerang Club bonus programme (referred to hereinafter as "Boomerang Club") rewards your loyalty as a customer. The operator and issuer of the Boomerang Club is Eurowings Aviation GmbH, Von-Gablenz-Str. 2-6, 50679 Cologne ("Eurowings Aviation").

The following regulations shall apply by way of supplement to the General Conditions of Carriage of Eurowings GmbH ("Eurowings") for earning and redeeming miles and for the general implementation of the Boomerang Club:

  • 1.1. Entitlement to participation

    Only individual, natural persons who are older than two years of age and whose place of residence in a country in which the Boomerang Club is offered shall be entitled to participate.

    The residence is the actual geographic main place of residence (e.g. primary domicile) of the participant, which the participant must prove to Eurowings Aviation upon request.

    1.2. Start of participation

    Subsequent to a user profile being set up on the www.eurowings.com website operated by Eurowings GmbH and the receipt of the application to participate in the Boomerang Club, Eurowings Aviation shall assign a personal participant number and emails this number to the applicant. Participation starts when the participant receives this email. Only one Boomerang Club account may be opened per person. There is no legal right to being approved for participation in the Boomerang Club. Eurowings Aviation may refuse approval of participation in the Boomerang Club without stating reasons.

    1.3. Miles & More

    Eurowings Aviation is a partner company of the Miles & More frequent flyer programme. As a result, Eurowings customers also have the option of earning Miles & More miles instead of Boomerang Club miles, or redeeming them for Eurowings services. The operator and issuer of the Miles & More bonus programme is Miles & More GmbH. Therefore, earning and redeeming Miles & More miles shall be exclusively in compliance with the Miles & More Terms and Conditions of Participation, which are available online at miles-and-more.com.

  • 2.1. General

    Miles that are posted to the participant's account are used as the basis for calculation in the Boomerang Club. The miles can only be used for purposes that are expressly stated in the Terms and Conditions of Participation or other customer information. Bonus points and miles from other programmes cannot be converted into Boomerang Club miles.

    The miles and the Boomerang Club account are non-transferable and cannot be converted into cash or paid out as cash. Miles can only be earned for services that are to be rendered for the participant him/herself.

    2.2. Account balance

    Participants can retrieve their current Boomerang Club account balance at eurowings.com. In addition to the current account balance, the participant's account activity to date is also shown there. The current account balance will only be sent within the regularly published newsletter. Additional notification by post, email and fax, and information about the current account balance provided by telephone, are expressly not offered.

    2.3. Earning miles

    It is possible to earn miles from the start of participation. Flights, and services provided by partners, which were booked or used prior to participation being confirmed by Eurowings Aviation cannot be taken into consideration.

    The number of credited miles shall be determined according to the programme terms applying on the date and time that a service was used. Miles shall only be credited for services that were used by the participant. Eurowings Aviation also makes it possible for Boomerang Club participants to earn miles with certain partner companies. Eurowings Aviation does not have any influence on companies of this type. Eurowings Aviation is therefore not responsible for the availability of partner company services (e.g. flights, overnight hotel stays, and rental cars) and for proper contractual performance. The general terms and conditions of the respective partner company shall apply.

    2.3.1. Flights with airline partners

    For every fully paid-for flight (individual route) with Boomerang Club airline partners, the participant's account shall be credited with miles, subject to paragraphs 2.3.4 and 2.3.5. Taking into consideration the flight date, the number of miles awarded for each individual route shall be published when the booking is made; this information shall be updated daily. The standard rate of miles granted shall be 10 miles per full Euro sold.

    2.3.2 Partner services

    Subject to paragraphs 2.3.4 and 2.3.5, the participant's account shall be credited with miles for every paid stay with a hotel partner company; the respective rate will be the rate that applies when the contract for accommodation is concluded. These miles shall be credited once the partner company has provided notification of the partner company services used by the participant. Multiple, consecutive overnight stays shall be considered to be "one stay". The same shall apply if a participant checks back in to the same hotel within one day of checking out of that hotel.
    Subject to paragraphs 2.3.4 and 2.3.5, the participant's account shall be credited with miles for every paid vehicle rental with a car rental partner company; the respective rate will be the rate that applies when the contract for rental is concluded. These miles shall be credited once the partner company has provided notification of the partner company services used by the participant. Notification of the number of miles credited shall be provided separately. A "rental" is the rental of a vehicle for at least one day or the rental of different vehicles on directly consecutive days at one or several branch offices of a rental car partner at the same location.

    Furthermore, miles shall also be credited for using services provided by additional partner companies that are published at eurowings.com. Notification of the number of miles credited shall be provided separately.

    2.3.3 Eurowings credit cards with mileage-earning capacity

    When using the credit cards issued by Barclaycard and jointly marketed with Eurowings Aviation, ("Eurowings credit cards"), the credit card holder earns miles, which are credited to his Boomerang Club account by Eurowings Aviation, for certain transactions with these credit cards. The number of miles that the credit card holder obtains is stated in the schedule of prices for the respective credit cards. In particular, no miles shall be credited to the Boomerang Club account for the following transactions: annual subscriptions, transfers to the benefit of and debited against the card account, cash withdrawals, transactions that are classified as cash transactions (e.g. casino/wager transactions), interest and fees, as well as transactions that are reversed due to cancellation, rescission, revocation or similar. This shall also apply for transactions that are transacted when Barclaycard has prohibited the credit card holder from using the credit cards, or the credit card holder is entirely or partially in default with more than one instalment. The welcome bonus credit shall not be applied if the credit card holder has already held a Eurowings credit card in the last 12 months prior to opening the card account. A precise list of the transactions for which no miles are credited to the Boomerang Club account may be viewed in Barclaycard's schedule of prices.

    2.3.4 Exclusion of miles

    A miles credit is not possible for, e.g. services at industry discount fares (ID, IP, AD, GE, UD, DG, PEPs etc.), group bookings (JR), reward services and free flights. In addition, no miles will be credited for our BASIC fare long-haul flights.

    2.3.5 Credit procedure

    Miles are only automatically credited to the participant account if the personal participant number is stated when the service for which miles can be earned is booked. For flight services supplied by Eurowings (including companies operating on behalf of Eurowings), the number may be added to the booking subsequently. To do this, the participant must again access his booking at eurowings.com prior to the flight and enter the Boomerang Club number.

    Miles for services from airline partners are generally credited to the participant's account within 48 hours of using the service (flight date). Miles for services from partner companies are generally credited within 10 working days of the end of the month in which the service was used.

    Miles that are not automatically recorded for services from airline partners can be credited to the participant's account within 6 months of using the service. These miles can be subsequently entered either online at eurowings.com or via the Call Centre. In this case, Eurowings Aviation requires the complete booking code for the affected bookings and reserves the right to additionally request from the participant the original booking confirmation and boarding pass stub. The crediting process may take up to 3 weeks.

    Miles for services from partner companies that are not automatically collected must be requested subsequently from the partner companies. Miles for these services are only credited subsequent to notification from the partner company regarding the partner company services used. Eurowings Aviation is not responsible for proper contractual performance by the partner company. No credit shall be effected for services that are: not paid for in full; for which there was a failure to board; or that were reimbursed or used in an illegal manner.

    2.4. Redeeming miles

    2.4.1 General

    Each participant may redeem his/her miles for reward flights with Eurowings once the participant's Boomerang Club account contains sufficient credit. The availability of reward flights pursuant to paragraph 2.4.3. is required for this. Offers concerning reward flights and the respective number of miles required can be viewed at eurowings.com. The respective number of miles required shall be deducted from the participant's account when the reward flight is booked.

    2.4.2 Booking reward flights

    Reward flights can be booked online with the BASIC, SMART or BEST product at eurowings.com or using the Boomerang Hotline.

    The required number of Boomerang Club miles for reward flights is provided in the reward flight table at eurowings.com.

    Generally, a reward flight must be booked at least 2 days prior to the selected flight date. Reward flights for third parties and accompanying persons can also be added to bookings. The availability of reward flights pursuant to paragraph 2.4.3. is required for this.

    2.4.3 Availability of reward flights

    The availability of reward flights may vary greatly depending on the date, season and destination. Reward flights may not available at certain times. 

    There is no right to book a reward flight on a certain flight on a certain date.

    2.4.4 Fees, surcharges and service charges for reward flights

    All incidental flight costs such as fees (e.g. airport taxes and security fees), surcharges (e.g. insurance surcharges) and service charges (e.g. rebooking fees) associated with the award or use of a reward flight must be borne by the participant. Information concerning the amount of fees, surcharges and potentially accruing service charges is available to participants at eurowings.com.

    Eurowings Aviation shall not undertake any flat-rate taxation of the benefits granted in accordance with para. 37 a German Income Tax Act [Einkommensteuergesetz, EStG]. The Boomerang Club member must state the benefits granted as non-monetary bonuses as defined by para. 3 no. 38 EStG within his/her personal income tax return.

    2.4.5 Rebooking reward flights

    Reward flights can be rebooked at eurowings.com or using the Boomerang Hotline. It is possible to rebook to a different time stated in the flight schedule provided that there are reward flights available on the selected new flight. It is not possible to make changes to the booked flight route. The amounts of fees for rebooking, name changes, etc. are provided in the fee table at eurowings.com. If it is not possible to rebook to another reward flight, the reward flight shall lapse. Reward flights for third parties and accompanying persons can also be added to bookings. It is also possible to subsequently transfer the ticket to another person using the Boomerang Hotline. Name changes can be registered by stating the booking code and must be registered at least 30 minutes prior to departure. If multiple flight routes are booked in one booking, it must be noted that a passenger change is only possible up to 30 minutes prior to the scheduled departure time for the first (original) flight route.

    2.5. Expiration of miles

    If miles are not redeemed in return for a reward within 24 months of being credited to the Boomerang Club account, they lapse upon the expiry of the twenty-fourth month. The lapsed miles shall be automatically deleted from the participant’s Boomerang Club account. Reference is made to the date and scope of any expiration of miles when the Boomerang Club account is accessed in the user profile at www.eurowings.com or in the regular newsletter if the participant has subscribed to it.

    Miles belonging to holders of Eurowings credit cards remain valid until automatic mile expiration takes effect due to the cancellation of the Eurowings credit cards; with respect to the miles belonging to holders of Eurowings credit cards, Section 3.1 also applies beyond participation in the Boomerang Club in the event of the contractual relationship being terminated.

  • 3.1. Cancellation

    Both parties may cancel the contractual participation relationship in writing at any time; a notice period of two weeks applies. The Terms and Conditions of Participation shall continue to apply subsequent to cancellation, for the purpose of processing participation. The participant is no longer authorised to earn miles subsequent to the termination of participation. 

    Miles available in the account at the time of participation termination may be used to redeem reward services within 12 months of the date that participation is terminated, provided that no other expiration occurs in accordance with Section 2.5.

    In the event of extraordinary termination on the part of the operator, the miles present on the account at the time of participation being terminated can be used within a period of 6 months from the day that participation is ended, to redeem reward services, provided that no other expiration occurs in accordance with Section 2.5.

    Eurowings Aviation shall close the participant's account after the expiry of the time periods specified above. Miles still available in the account on this date shall expire.

    3.2. Programme termination

    Eurowings Aviation reserves the right to terminate the Boomerang Club or replace it with another programme or to transfer it into a different programme operated by a third party at any time. The provisions for termination on the part of Eurowings Aviation pursuant to paragraph 3.1. shall apply mutatis mutandis in these instances. In the case of the programme being transferred into a third-party's programme, the member shall be granted a right to object pursuant to statutory requirements.

  • 4.1. Liability

    In the event of intentional acts and gross negligence and in the event of injury to life, body or health, Eurowings Aviation is liable without limitation for damages that participants experience in connection with their participation and that are caused by Eurowings Aviation or its vicarious agents. For simple negligence in violating a material contractual obligation, liability for material and financial losses is limited to a damage amount that is foreseeable and typically occurring. A material contractual obligation is an obligation that is required for the proper performance of the contract, and upon compliance with which the participant may normally rely. Any further liability for compensatory damages is ruled out, with the exception of claims under the Product Liability Act.

    4.2. Data protection

    4.2.1. When setting up a user profile during registration, Eurowings Aviation as the operator of eurowings.com collects, processes and uses personal data (e.g. your surname, first name, and postal and email address). Further information on how your personal data is handled on the website is available in our general data protection information that is available under “Data protection” on the website.

    4.2.2. Eurowings Aviation, as the operator and issuer of the Boomerang Club, also (alongside Eurowings GmbH as the operator of the website) uses the data collected during the registration of a user profile that has been set up and the personal data recorded in this process. It uses and process this data only for purposes that serve the implementation of the programme. Your data shall only be transmitted to third parties if this is necessary for fulfilling our obligations towards you in connection with the Boomerang Club. This involves, e.g. data that our partners and service providers require for crediting miles or processing customer inquiries, or within the scope of programme-related communication. The data shall only be used for this purpose; the data shall not be stored by third parties or used for marketing purposes.

    4.2.3. Indicating your preferences is voluntary within the context of registration for the Boomerang Club. It is possible to register without providing this data. The statements of preference will only be used internally and on an anonymised basis for statistical purposes to improve our services in the course of further processing. The data will not be transmitted to a third party.

    4.2.4. Beyond operating the programme, we will only use your personal data if you have stated your express consent to this at the time of registration for the Boomerang Club. In this case you can receive information concerning interesting campaigns and offers via post, email or telephone.

    4.2.5. You may revoke your consent to the further use of your data at any time, with immediate effect. Please submit your revocation in writing to Eurowings Aviation GmbH, Data Protection Department, Germanwings-Str.1, 51147 Cologne, Germany.

    4.3. Changes to the programme or Terms and Conditions of Participation

    Eurowings Aviation reserves the right to amend of supplement the Terms and Conditions of Participation, rewards, reward tiers or other processes described in the programme documents for the Boomerang Club, provided that the participant is not thereby disadvantaged in breach of good faith. Compensatory damage claims asserted by participants against the operators due to country-specific amendments required by law are excluded.
    Written notification shall be provided for any amendments and supplements to these Terms and Conditions of Participation. These amendments and supplements shall be deemed to be accepted if a participant does not submit his/her objection in writing within two months of notification. Reference will be specifically made to this implication in the notification. If the participant objects to the change in the programme, his/her participant may be terminated pursuant to paragraph 3.1 of the Terms and Conditions of Participation by means of ordinary termination.

    4.4. Law, place of jurisdiction

    German law shall apply exclusively. The place of jurisdiction for traders shall be Cologne. The same applies if the participant does not have any place of general jurisdiction in Germany and no residence within the European Economic Area (EEA). If the participant is a consumer with a residence outside Germany but within the EEA, the participant may assert claims in Cologne, located in the Federal Republic of Germany, or in a competent court in the country in which the participant has his/her residence. Furthermore, claims may also be judicially pursued against a participant at his/her place of general jurisdiction or at any additional location in which statutory jurisdiction exists. 

We can only transport children under the age of 12 on the date of travel if they travel with a responsible adult companion. Children and the accompanying adult must be on the same booking (with the same booking number). If this is not the case, please contact our call center no later than 3 days before departure.

In the event that the accompanying adult is not a parent or legal guardian, we will need written permission from a parent or a legal guardian. Please use the form provided for this purpose. Without this written permission, we regret that we will have to refuse to transport the child. On direct flights within Germany, children ages 5 through 11 may travel on Eurowings without an accompanying adult (unaccompanied minors). Our child-friendly staff will care for your child and ensure that he or she reaches the destination airport safely.

Infants and toddlers under the age of 2 are not entitled to a seat. Instead, they are transported on the lap of an adult and secured with a seatbelt (loop belt).

Alternatively, we offer transport in a child safety seat in a separate seat. Bookings may only be made through the call center or at one of our airport counters. Online booking is not an option.

More information about traveling with children.

 Important: the valid age is that on the date of the last flight in the booking.  

We can only transport children under the age of 12 on the date of travel if they travel with a responsible adult companion. Children and the accompanying adult must be on the same booking (with the same booking number). If this is not the case, please contact our call center no later than 3 days before departure.

In event that the accompanying adult is not a parent or legal guardian, we will need written permission from a parent or a legal guardian. Please use the form provided for this purpose. Without this written permission, we regret that we will have to refuse to transport a child. On direct flights within Germany, children ages 5 through 11 may travel on Eurowings without an accompanying adult (unaccompanied minors). Our child-friendly staff will care for your child and ensure that he or she reaches the destination airport safely.

Infants and toddlers under the age of 2 are not entitled to a seat. Instead, they are transported on the lap of an adult and secured with a seatbelt (loop belt).

Alternatively, we offer transport in a child safety seat in a separate seat. Bookings may only be made through the call center or at one of our airport counters. Online booking is not an option.

More information about traveling with children.

 Important: the valid age is that on the date of the last flight in the booking.

Baggage

Description Type of service Short and medium-haul route
(Charges per person and flight segment)
Long-haul route
(Charges per person and flight segment)
Reduced baggage surcharge for one checked baggage item maximum BAG from € 15 / £13 / CHF 17 / $17 / CZK 386 / SEK 154 / NOK 143 / PLN 65 / HUF 4,785 (depending on route) €50 / £44 / CHF 60 / $60 / CZK 1,286 / SEK 512 / NOK 477 / PLN 215 / HUF 15,951 / AED 236 / THB 2,100
Baggage surcharge for one checked baggage item maximum BAG (BM) €30 / £26 / CHF 35 / $35 / CZK 771 / SEK 307 / NOK 286 / PLN 129 / HUF 9,571 (depending on route) €60 / £53 / CHF 69 / $70 / CZK 1,543 / SEK 615 / NOK 572 / PLN 258 / HUF 19,142 / AED 283 / THB 2,500
Baggage surcharge per additional checked baggage item BAG 2 not available €90 / £79 / CHF 100 / $100 / CZK 2,314 / SEK 922 / NOK 858 / PLN 387 / HUF 28,712 / AED 424 / THB 3,700
Baggage surcharge per additional checked baggage item BAG 2 - 5 €75 / £66 / CHF 87 / $87 / CZK 1,929 / SEK 768 / NOK 715 / PLN 323 / HUF 23,927 not available
Baggage surcharge per additional checked baggage item BAG 3 - 5 not available €150 / £131 / CHF 174 / $175 / CZK 3,857 / SEK 1,536 / NOK 1,430 / PLN 645 / HUF 47,854 / AED 707 / THB 6,200
Surcharge for excess luggage for the first item of luggage for online bookings or via the call center (max. 9 kg of excess luggage) XBA/XMA
€50 / £44 / CHF 58 / $58 / CZK 1,286 / SEK 512 / NOK 477 / PLN 215 / HUF 15,951 €100 / £88 / CHF 116 / $117 / CZK 2,571 / SEK 1,024 / NOK 953 / PLN 430 / HUF 31,903 / AED 471 / THB 4,200
Surcharge for excess luggage per item of luggage and kilogram for subsequent offline bookings at the airport X1-X9 €12 / £11 / CHF 14 / $14 / CZK 309 / SEK 123 / NOK 114 / PLN 52 / HUF 3,828 €20 / £18 / CHF 23 / $23 / CZK 514 / SEK 205 / NOK 191 / PLN 86 / HUF 6,381 / AED 94 / THB 900
Surcharge for excess luggage for additional items of luggage up to 9 kg for online bookings or via the call center. XBB-XBE/MBXME €50 / £44 / CHF 58 / $58 / CZK 1,286 / SEK 512 / NOK 477 / PLN 215 / HUF 15,951 €100 / £88 / CHF 116 / $117 / CZK 2,571 / SEK 1,024 / NOK 953 / PLN 430 / HUF 31,903 / AED 471 / THB 4,200
Baggage fees at the gate (hand luggage bigger than 55 x 40 x 23 cm or heavier than 8 kg will be stored in the cargo hold) GBG €35 / £31 / CHF 41 / $41 / CZK 900 / SEK 359 / NOK 334 / PLN 151 / HUF 11,166 €70 / £61 / CHF 81 / $41 / CZK 1,800 / SEK 717 / NOK 667 / PLN 301 / HUF 22,332 / AED 330 / THB 2,900
Transport of ski equipment weighing up to 32 kg maximum (skis/snowboards – max. 1 pairs/boards per person) incl. accessories such as poles and ski/snowboarding boots (depending on availability) SKI no charge no charge
Transport of sporting firearms per item (incl. ammunition) up to 32 kg WEAP €50 / £44 / CHF 58 / $58 / CZK 1,286 / SEK 512 / NOK 477 / PLN 215 / HUF 15,951 €100 / £88 / CHF 116 / $117 / CZK 2,571 / SEK 1,024 / NOK 953 / PLN 430 / HUF 31,903 / AED 471 / THB 4,200
Transport of set of golf equipmentup to 32 kg GOLF €50 / £44 / CHF 58 / $58 / CZK 1,286 / SEK 512 / NOK 477 / PLN 215 / HUF 15,951 €100 / £88 / CHF 116 / $117 / CZK 2,571 / SEK 1,024 / NOK 953 / PLN 430 / HUF 31,903 / AED 471 / THB 4,200
Transport of bicycle (packed securely for transport) for each bicycle
Packing material is not provided by us (depending on availability) up to 32 kg
BIKE €50 / £44 / CHF 58 / $58 / CZK 1,286 / SEK 512 / NOK 477 / PLN 215 / HUF 15,951 €100 / £88 / CHF 116 / $117 / CZK 2,571 / SEK 1,024 / NOK 953 / PLN 430 / HUF 31,903 / AED 471 / THB 4,200
Transporting the following sports equipment weighing up to 32 kg: bodyboards, surfboards, diving equipment (subject to availability) and transporting a musical instrument in the hold SPEQ €50 / £44 / CHF 58 / $58 / CZK 1,286 / SEK 512 / NOK 477 / PLN 215 / HUF 15,951 €100 / £88 / CHF 116 / $117 / CZK 2,571 / SEK 1,024 / NOK 953 / PLN 430 / HUF 31,903 / AED 471 / THB 4,200

Please note:

If your booking consists of an etix® ticket number and/or a Eurowings flight booked through one of our partner airlines or at a travel agency, baggage rules may vary. Please contact the relevant airline or travel agency for more information.

Service for disabled passengers

Description Type of service Short and medium-haul route
(Charges per person and flight segment)
Long-haul route
(Charges per person and flight segment)
Boarding and deplaning assistance for visually impaired passengers BLND no charge no charge
Boarding and deplaning assistance for deaf passengers and sign language users DEAF no charge no charge
Assistance for passengers with impaired mobility on airport ramp WCHR no charge no charge
Assistance for passengers with impaired mobility on aircraft steps WCHS no charge no charge
Carrying passengers with impaired mobility to seat on aircraft WCHC no charge no charge
Transport of manually operated wheelchair WCMP no charge no charge
Transport of a motorized wheelchair operating on dry batteries WCBD no charge no charge
Transport of an assistance dog Assistance dog no charge no charge

Special services

Description Type of service Short and medium-haul route
(Charges per person and flight segment)
Long-haul route
(Charges per person and flight segment)
Additional service fee charged on a booking or booking change (travel date) as per Article 5.2.3 of the GCC, if booked through the call center, at our airport sales desk or through a commercial agent ADD €20 / £18 / CHF 23 / $23 / CZK 514 / SEK 205 / NOK 191 / PLN 86 / HUF 6,381 (per booking, not per person and per journey) €20 / £18 / CHF 23 / $23 / CZK 514 / SEK 205 / NOK 191 / PLN 86 / HUF 6,381 / AED 94 / THB 900 plus difference in current flight price
Call centre service fee when subsequently booking additional services that can be booked online (e.g. additional luggage) RAD €10 / £9 / CHF 12 / $12 / CZK 257 / SEK 102 / NOK 95 / PLN 43 / HUF 3,190 (per booking, not per person and per journey) €10 / £9 / CHF 12 / $12 / CZK 257 / SEK 102 / NOK 95 / PLN 43 / HUF 3,190 / AED 47 / THB 500 (per booking, not per person and per journey)
Fee for changing travel date before web check-in closes RBK €70 / £61 / CHF 81 / $82 / CZK 1,800 / SEK 717 / NOK 667 / PLN 301 / HUF 22,332 (plus difference in current flight price) €150 / £131 / CHF 174 / $175 / CZK 3.857 / SEK 1.536 / NOK 1.430 / PLN 645 / HUF 47.854 / AED 707 / THB 6.200 (plus difference in current flight price)
FlyAhead offers at the airport with the BASIC and SMART fare (for identical routes up to three hours before the originally booked flight – subject to availability)  VOLF €30 / £26 / CHF 35 / $35 / CZK 760 / SEK 320 / NOK 310 / PLN 130 / HUF 10.100 not available
Fee for name change, per person and per booking NC1 €70 / £61 / CHF 81 / $82 / CZK 1,800 / SEK 717 / NOK 667 / PLN 301 / HUF 22,332 plus difference in current flight price €120 / £105 / CHF 139 / $140 / CZK 3,086 / SEK 1,229 / NOK 1,144 / PLN 516 / HUF 38,283 / AED 566 / THB 5,000 plus difference in current flight price
Transport of pets up to 8 kg in an appropriate carrier (we do not provide carriers for transporting pets) PETC €55 / £48 / CHF 64 / $64 / CZK 1,414 / SEK 563 / NOK 524 / PLN 237 / HUF 17,546 (no additional charge for assistance dogs) not available (assistance dogs available, no charge)
Service charge per leg for children up to 2 years of age INF €25 / £22 / CHF 29 / $29 / CZK 643 / SEK 256 / NOK 238 / PLN 108 / HUF 7,976 €75 / £66 / CHF 87 / $87 / CZK 1,929 / SEK 768 / NOK 715 / PLN 323 / HUF 23,927 / AED 353 / THB 3,100
Supervision of children between 5 and 11 traveling alone (unaccompanied minor service in accordance with Article 21) only within Germany and on flights from Germany to Zurich and Vienna  UM €60 / £53 / CHF 69 / $70 / CZK 1,543 / SEK 615 / NOK 572 / PLN 258 / HUF 19,142 not available
Transportation of strollers or child seats (one article per child allowed; the article may comprise several components) Pushchairs no charge no charge
Seat reservation – standard SEF from €4 / £4 / CHF 5 / $5 / CZK 103 / SEK 41 / NOK 38 / PLN 17 / HUF 1,276 (depending on route) €20 / £18 / CHF 23 / $23 / CZK 514 / SEK 205 / NOK 191 / PLN 86 / HUF 6,381 / AED 94 / THB 900
Seat reservation – standard for subsequent bookings at the airport desk SEF €15 / £13 / CHF 17 / $17 / CZK 386 / SEK 154 / NOK 143 / PLN 65 / HUF 4,785 €20 / £18 / CHF 23 / $23 / CZK 514 / SEK 205 / NOK 191 / PLN 86 / HUF 6,381 / AED 94 / THB 900
Seat reservation with more legroom (in BASIC fare) SEF from €10 / £9 / CHF 12 / $12 / CZK 257 / SEK 102 / NOK 95 / PLN 43 / HUF 3,190 (depending on route) €90 / £79 / CHF 104 / $105 / CZK 2,314 / SEK 922 / NOK 858 / PLN 387 / HUF 28,712 / AED 424 / THB 3,700
Seat reservation with more legroom (in BASIC fare) for subsequent bookings at the airport desk SEF €35 / £31 / CHF 41 / $41 / CZK 900 / SEK 359 / NOK 334 / PLN 151 / HUF 11,166 €90 / £79 / CHF 104 / $105 / CZK 2,314 / SEK 922 / NOK 858 / PLN 387 / HUF 28,712 / AED 424 / THB 3,700
Seat reservation with more legroom (in SMART fare) SEF from €4 / $5 / CHF 5 / £4 / CZK 103 / SEK 41 / NOK 38 / PLN 17 / HUF 1,276 (depending on route) €50 / £44 / CHF 58 / $58 / CZK 1,286 / SEK 512 / NOK 477 / PLN 215 / HUF 15,951 / AED 236 / THB 2,100
Seat reservation with more legroom (in SMART fare) for subsequent bookings at the airport desk SEF €15 / £13 / CHF 17 / $17 / CZK 386 / SEK 154 / NOK 143 / PLN 65 / HUF 4,785 €50 / £44 / CHF 58 / $58 / CZK 1,286 / SEK 512 / NOK 477 / PLN 215 / HUF 15,951 / AED 236 / THB 2,100
Extra seat: empty center seat (applies to the carriage of musical instruments that exceed hand luggage dimensions 55 x 40 x 23 cm)   Extra ticket (same price as existing ticket if booked by midnight on the same day; otherwise the fare on the day the private seat is booked) Extra ticket (same price as existing ticket if booked by midnight on the same day; otherwise the fare on the day the private seat is booked)

Other charges

Description Type of service Short and medium-haul route
(Charges per person and flight segment)
Long-haul route
(Charges per person and flight segment)
Save Your Price SYP €4 / £4 / CHF 5 / $5 / CZK 103 / SEK 41 / NOK 38 / PLN 17 / HUF 1.276 €10 / £9 / CHF 12 / $12 / CZK 257 / SEK 102 / NOK 95 / PLN 43 / HUF 3,190 / AED 47 / THB 500
Processing fee per returned direct debit CBF €7.65 / £7 / CHF 9 / $9 / CZK 197 / SEK 78 / NOK 73 / PLN 33 / HUF 2,441 €7.65 / £7 / CHF 9 / $9 / CZK 197 / SEK 78 / NOK 73 / PLN 33 / HUF 2,441 / AED 36 / THB 400
Booking changes and cancellations subject to fees with Flex option fares as per Article 19.1.1 ABB CXL/RBK
flex

€75 / £66 / CHF 87 / $87 / CZK 1,929 / SEK 768 / NOK 715 / PLN 323 / HUF 23,927

€90 / £79 / CHF 104 / $105 / CZK 2,314 / SEK 922 / NOK 858 / PLN 387 / HUF 28,712 / AED 424 / THB 3,700
Priority boarding (with BASIC fare) BRD from €10 / £9 / CHF 12 / $12 / CZK 257 / SEK 102 / NOK 95 / PLN 43 / HUF 3,190  

Eurowings accepts no responsibility for the accuracy of this information.

For more information please consult our General Conditions of Carriage.

Services

BASIC

Our budget fare

SMART

Our standard fare

BIZclass

Our Premium fare

Collect miles - Boomerang Club or Miles & More

Included

Included

Included

including HON Circle miles

Priority boarding

Included

5 

Included

6 

Included

6 

Snack & drink

Surcharge

Surcharge

Included

À la carte catering9

Hand luggage in the cabin

Not guaranteed in case of high passenger volume

Included

Included

Hand luggage up to 8kg

Included

Taking your hand luggage into the cabin not guaranteed

Included

Included

2 items of hand luggage

Reserved
hand luggage compartment

Cannot be added

Cannot be added

Included

1 bag up to 23 kg

from €15 
if booked online

Included

See baggage up to 32 kg

2nd bag up to 23 kg

€75
if booked online

€75
if booked online

See baggage up to 32 kg

1 bag up to 32 kg

Cannot be added

Cannot be added

Included

2nd bag up to 32 kg

Cannot be added

Cannot be added

Included

Preferred seating

from €4

Included

Included

Seat with more legroom

from €10
depending on availability7

from €4
depending on availability7

Included

Adjacent seat free

Cannot be added

Cannot be added

Included

Lounge access

Cannot be added

Included

3

Lounge access at select airports

Priority check-in

Included

4 

Included

4 

Included

Access to security fast lane

Included

5 

Included

5 

Included

At select airports

Booking changes

Surcharge

Free with Flex option1

Free with Flex option1

Cancellation

Cannot be added

Free with Flex option1

Free with Flex option1

Extras
Special luggage and sport equipment

Surcharge2
(price depends on service)

Surcharge2
(price depends on service)

Surcharge2
(price depends on service)

Ski equipment

Included

depending on availability8

Included

depending on availability8

Included

depending on availability8

Key

  • Included
  • Cannot be added
Services

BASIC

Our budget fare

SMART

Our standard fare

BEST

Our comfort fare

BIZclass

Our premium fare

Collect miles - Boomerang Club or Miles & More

Included

Included

Included

Included

including HON Circle miles

Catering

Surcharge

Included

SMART-Meals (a warm and a cold meal) incl. drink

Included

BEST-Meals incl. drinks

Included

Exquisite menus at an excellent service

Water free of charge

Included

Included

Included

Included

Sky-Meals

Sky Meal can be added for a surcharge if booked online

Sky Meal can be added for a surcharge if booked online

Sky Meal can be added for a surcharge if booked online

Cannot be added

1 bag up to 23 kg

€50
if booked online

Included

Included

See baggage up to 32 kg

2nd bag up to 23 kg

€90 
 if booked online

€90 
 if booked online10

Included

See baggage up to 32 kg

1 bag up to 32 kg

Cannot be added

Cannot be added

Cannot be added

Included

2nd bag up to 32 kg

Cannot be added

Cannot be added

Included

Hand luggage up to 8kg

Included

Included

Included

2 items of hand luggage

Included

2 items of hand luggage

Preferred seating

€20

Included

Included

Included

Seat

Standard seat

Standard seat11

Comfort seat with more legroom and generously adjustable backrest

Premium lie-flat seat in exclusive area

More legroom and a comfortably adjustable backrest included

€ 90
depending on availability7

€ 50
depending on availability 7 11

Included

Included

Two-metre-long bed with a horizontal lying surface

Lounge access

Cannot be added

Included

3

Included

3

Lounge access at selected airports

Reserved
hand luggage compartment

Cannot be added

Cannot be added

Included

Included

Priority check-in

Included

4 

Included

4 

Included

Included

Priority boarding

Included

5 

Included

4 

Included

Included

Access to security fast lane

Included

5 

Included

5 

Included

5 

Included

At select airports

Booking changes

Surcharge

Free with Flex option1

Free with Flex option1

Free with Flex option1

Cancellation

Cannot be added

Free with Flex option1

Free with Flex option1

Free with Flex option1

Extras
Special luggage and sport equipment

Surcharge2
(price depends on service)

Surcharge2
(price depends on service)

Surcharge2
(price depends on service)

Surcharge2
(price depends on service)

Ski equipment

Included

depending on availability8

Included

depending on availability8

Included

depending on availability8

Included

depending on availability8

In-flight entertainment
Wings Entertainment

Included

Included

Included

Included

WiFi on board 
Wings Connect

Surcharge2
(price depends on service,
payment on board)

Surcharge2
(price depends on service,
payment on board)

Surcharge2
(price depends on service,
payment on board)

Surcharge2
(price depends on service,
payment on board)

Key

  • Included
  • Cannot be added

Footnote list

1 Can be added for a surcharge; free booking changes and cancellation possible until the end of the departure date

2 Where available

3 Lounge access at select airports for HON, SEN and FTL

4 Inclusive for for HON, SEN and FTL

5 Inclusive for HON and SEN

6 Not available at all airports

7 The seat reservation option (with extra legroom) applies exclusively to selected flights and depends on the route and availability. This offer may not be available on some of the following aircraft: A319, A320, B737, B738, Q400, E190.

8 Transport of ski equipment weighing up to max. 32 kg (skis/snowboards – max. 3 pairs/boards per person) incl. accessories such as sticks and ski/snowboarding boots

9 Does not include spirits.

10 Can only be booked via the Eurowings call center for flights from Frankfurt to Barbados, Las Vegas, Mauritius and Windhoek, and flights from Munich to Bangkok

11 Not available on flights from Frankfurt to Barbados, Las Vegas, Mauritius and Windhoek, and flights from Munich to Bangkok

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etix® is an electronic ticketing service that replaces paper tickets. It has a 13-digit number in addition to your booking code. You receive this etix® ticket number under certain circumstances, for example if you book your flight on the Lufthansa website or through a travel agent. It is saved for you in the etix® database. When you present your etix® ticket number and a photo ID, you will receive your boarding pass.

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When flying from, to or over certain countries*, airlines are required by law to collect certain data through the Advance Passenger Information System (APIS) and to forward it to the authorities of those countries before the flight begins.

The following information is required:

  • Title
  • First and last name
  • Date and country of birth
  • Gender
  • Nationality
  • Passport information

Additional APIS information is required for entry into the United States:

  • Country of residence
  • Destination airport
  • Complete address of your destination (street, city, postal code, state/province, country) 

Passengers who book online can enter this information immediately after completing their booking. Any missing information can be added later by going to 'myEurowings'.

To avoid unnecessary delays at the check-in counter, we recommend that you submit the APIS information as early as possible using our online form.

Please note that you may not be permitted to travel if the information is not complete.

Footnote list

* United Kingdom, United States of America, Mauritius, Dominican Republic, Thailand, Cuba

Web check-in is currently only available on our long-haul flights to Mauritius, Bangkok, Miami, Las Vegas, Fort Myers, New York, Punta Cana. 
You can check in online 72 hours before departure here. Web check-in closes 60 minutes before departure.

Web check-in is currently unavailable on our long-haul flights to Havanna, Varadero.
Please use our check-in counter at the airport. The check-in counters open three hours before departure and close 60 minutes before scheduled departure time.

* Please note that it is not possible to print a board card for these flights.

 

Web check-in is currently only available on our long-haul flights to Mauritius, Bangkok, Miami, Las Vegas, Fort Myers, New York, Punta Cana. You can check in online 72 hours before departure here. Web check-in usually closes 60 minutes before departure. Here you can check the exact times for the web and mobile check-in at your departure airport.

Web check-in is currently unavailable on our long-haul flights to Havanna, Varadero.
Please use our check-in counter at the airport. The check-in counters open three hours before departure and close 60 minutes before scheduled departure time. 

 

The charges for the following services depend on your selected route:

  • First piece of luggage up to 23 kg
  • Seat reservation with more legroom (BASIC fare)
  • Seat reservation with more legroom (SMART fare)

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The opening and closing times for web and mobile check-in may vary depending on the departure airport. You can review the exact web and mobile check-in times for your departure airport here.

Information about long-haul flights

Web check-in is currently only available for flights to/from Mauritius
Unfortunately web check-in is currently unavailable for flights to/from Mauritius, Bangkok, Miami, Las Vegas, Fort Myers, New York, Punta Cana.
Please use our check-in counter at the airport. The check-in counters open three hours before departure and close 60 minutes before scheduled departure time.

* Please note that it is not possible to print a board card for these flights.

Booking changes, name changes and booking additional services:

You can only make booking and name changes as well as book additional services (e.g. adding baggage) via the website until web and mobile check-in closes at your departure airport.

Review the exact web and mobile check-in times for your departure airport here: