Collect miles and earn awards!

Collect valuable award and status miles with every Eurowings flight or redeem your collected award miles for your next flight!

To collect valuable award and status miles, please enter your Miles & More service card number with every booking or simply present it at the check-in counter. The number of miles credited depends on the booking class and the booked fare.

Want to know how the Miles & More program works? You will find all important information below.

How it works

Award miles

For Eurowings flights booked after 03/12/2018 via the Eurowings website or the booking channel of a Lufthansa Group airline (Lufthansa, SWISS, Austrian Airlines and Brussels Airlines), you will receive award miles based on the flight price: 

Award miles = flight price x 4 (or x 5 for participants with frequent-flyer status)

Find more information about the price-related calculation of award miles on the Miles & More website. 

Status miles / booking class-based system 

The number of miles credited is based on the booking class or the distance:

Product
 Booking class

Domestic

Number of award miles

Short and medium-haul flights

Number of award miles

Long-haul-flights

Miles for flight distances

Long-haul-flights

Minimum number
BIZclass* J 1,500 2,000 2x 1,000
BIZclass* D 1,000 1,250 1.5x 750
BEST** EE, E - - 1.5x 750
BEST**

NN, N - - 1x 500
BASIC/
SMART**		 I 1,000 1,250 1.5x 750
BASIC/
SMART**		 Y, B, M, H, Q, C 500 750 1x 500
BASIC/
SMART**		 W, S 250 750 0.5x 250
BASIC/
SMART**		 G, K, L, T, X 250 500 0.5x 250
BASIC/
SMART**		 N, E, F, O, R, V 125 125 0.25x 250

Footnote list

* Premium, Status, Select and HON Circle miles

** Premium, Status and Select miles

Collect miles

Miles generally cannot be earned on award flight tickets and reduced-price tickets for travel professionals (e.g. ID, AD). It is also not possible to earn miles in booking classes A, AA , Z, ZA, P/U (award flights), BB (Blind Booking flights), JP and JR (Tour Operator).
You will find the booking class on your booking confirmation. If you forgot to enter your Miles & More number when booking, your miles may be credited up to 6 months after your flight under miles-and-more.com/apply-for-retroactive-credit.

Book a Miles & More award flight

Redeem the award miles you have collected with Miles & More online for flight awards at Eurowings. Discover 210 destinations starting from 9,000 miles. Please select online from our three fare options, BASIC, SMART, BEST and BIZclass. The products can be combined as a round trip if preferred.
Miles are valid for bookings after April 24, 2018.

Domestic flight awards (one-way) with Eurowings

BASIC SMART BEST*** BIZclass
9,000 miles
 15,000 miles - 20,000 miles

Short-haul and medium-haul flight awards (One-way) with Eurowings

BASIC SMART BEST*** BIZclass
11,500 miles
 17,500 miles - 25,000 miles

Long-haul flight awards (One-way) with Eurowings between Cologne/Bonn and:

Destination BASIC SMART BEST*** BIZclass
Middle east 15,000 miles 20,000 miles 27,500 miles 35,000 miles
North America 22,000 miles 30,000 miles 40,000 miles 52,500 miles
Southern Africa 22,000 miles 30,000 miles 40,000 miles 52,500 miles
Central America and the Caribbean 25,000 miles 35,000 miles 47,500 miles 60,000 miles
South East Asia 30,000 miles 40,000 miles 52,500 miles 67,500 miles

Eurowings also offers "Fly Smart" award flights in the SMART and BIZclass fares. Fly Smart flight awards can be purchased as regular flight awards for fewer miles, are only available online, and are subject to specific conditions:

  • The booking date must be between two weeks and two days before the desired departure date
  • For flight awards on intercontinental destinations, the minimum stay is seven days.
  • The following applies to flight awards within the zones of Germany and Europe and to flight awards within any other region. The earliest possible return flight is the Sunday after departure.
  • In accordance with the M&M Terms and Conditions of Participation, it is not possible to rebook or cancel FlySmart award flights.

*** The BEST fare is not available on domestic and European flights. For intercontinental flights, we expect the BEST fare to be reservable as a reward flight from August 2018.

Redeem miles

More information on Miles & More

Miles & More status customers

Travel in true comfort: as a Eurowings customer and Miles & More member, you can take advantage of status benefits.

Miles & More status benefits

The lounge finder

Miles & More status customers gain access to our lounges at many airports. Learn everything you need to know about lounge access with our interactive map.

To the lounge finder

We can only transport children under the age of 12 on the date of travel if they travel with a responsible adult companion. Children and the accompanying adult must be on the same booking (with the same booking number). If this is not the case, please contact our call center no later than 3 days before departure.

In the event that the accompanying adult is not a parent or legal guardian, we will need written permission from a parent or a legal guardian. Please use the form provided for this purpose. Without this written permission, we regret that we will have to refuse to transport the child. On direct flights within Germany, children ages 5 through 11 may travel on Eurowings without an accompanying adult (unaccompanied minors). Our child-friendly staff will care for your child and ensure that he or she reaches the destination airport safely.

Infants and toddlers under the age of 2 are not entitled to a seat. Instead, they are transported on the lap of an adult and secured with a seatbelt (loop belt).

Alternatively, we offer transport in a child safety seat in a separate seat. Bookings may only be made through the call center or at one of our airport counters. Online booking is not an option.

More information about traveling with children.

 Important: the valid age is that on the date of the last flight in the booking.  

We can only transport children under the age of 12 on the date of travel if they travel with a responsible adult companion. Children and the accompanying adult must be on the same booking (with the same booking number). If this is not the case, please contact our call center no later than 3 days before departure.

In event that the accompanying adult is not a parent or legal guardian, we will need written permission from a parent or a legal guardian. Please use the form provided for this purpose. Without this written permission, we regret that we will have to refuse to transport a child. On direct flights within Germany, children ages 5 through 11 may travel on Eurowings without an accompanying adult (unaccompanied minors). Our child-friendly staff will care for your child and ensure that he or she reaches the destination airport safely.

Infants and toddlers under the age of 2 are not entitled to a seat. Instead, they are transported on the lap of an adult and secured with a seatbelt (loop belt).

Alternatively, we offer transport in a child safety seat in a separate seat. Bookings may only be made through the call center or at one of our airport counters. Online booking is not an option.

More information about traveling with children.

 Important: the valid age is that on the date of the last flight in the booking.

Baggage

Description Type of service Short and medium-haul route
(Charges per person and flight segment)		 Long-haul route
(Charges per person and flight segment)
Reduced baggage surcharge for one checked baggage item maximum BAG from € 15 / £13 / CHF 17 / $17 / CZK 386 / SEK 154 / NOK 143 / PLN 65 / HUF 4,785 (depending on route) € 50 € / £44 / CHF 60 / $60 / CZK 1,286 / SEK 512 / NOK 477 / PLN 215 / HUF 15,951 / AED 236 / THB 2,100
Baggage surcharge for one checked baggage item maximum BAG (BM) €30 / £26 / CHF 35 / $35 / CZK 771 / SEK 307 / NOK 286 / PLN 129 / HUF 9,571 (depending on route) €60 / £53 / CHF 69 / $70 / CZK 1,543 / SEK 615 / NOK 572 / PLN 258 / HUF 19,142 / AED 283 / THB 2,500
Baggage surcharge per additional checked baggage item BAG 2 not available €90 / £79 / CHF 100 / $100 / CZK 2,314 / SEK 922 / NOK 858 / PLN 387 / HUF 28,712 / AED 424 / THB 3,700
Baggage surcharge per additional checked baggage item BAG 2 - 5 UNSUPPORTED PLACEHOLDER: CMS.BAG 2- 5 not available
Baggage surcharge per additional checked baggage item BAG 3 - 5 not available 150 € / £131 / CHF 174 / $175 / CZK 3,857 / SEK 1,536 / NOK 1,430 / PLN 645 / HUF 47,854 / AED 707 / THB 6,200
Excess baggage surcharge for the first baggage item up to 9 kg in excess weight XBA/XMA
 50 € / £44 / CHF 58 / $58 / CZK 1,286 / SEK 512 / NOK 477 / PLN 215 / HUF 15,951 100 € / £88 / CHF 116 / $117 / CZK 2,571 / SEK 1,024 / NOK 953 / PLN 430 / HUF 31,903 / AED 471 / THB 4,200
Excess baggage surcharge for additional baggage items up to 9 kg in excess weight XBB-XBE/MBXME 50 € / £44 / CHF 58 / $58 / CZK 1,286 / SEK 512 / NOK 477 / PLN 215 / HUF 15,951 100 € / £88 / CHF 116 / $117 / CZK 2,571 / SEK 1,024 / NOK 953 / PLN 430 / HUF 31,903 / AED 471 / THB 4,200
Transport of ski equipment weighing up to 32 kg maximum (skis/snowboards – max. 3 pairs/boards per person) incl. accessories such as poles and ski/snowboarding boots (depending on availability) SKI no charge no charge
Transport of sporting firearms per item (incl. ammunition) up to 32 kg WEAP €50 / £44 / CHF 58 / $58 / CZK 1,286 / SEK 512 / NOK 477 / PLN 215 / HUF 15,951 €100 / £88 / CHF 116 / $117 / CZK 2,571 / SEK 1,024 / NOK 953 / PLN 430 / HUF 31,903 / AED 471 / THB 4,200
Transport of set of golf equipmentup to 32 kg GOLF €50 / £44 / CHF 58 / $58 / CZK 1,286 / SEK 512 / NOK 477 / PLN 215 / HUF 15,951 €100 / £88 / CHF 116 / $117 / CZK 2,571 / SEK 1,024 / NOK 953 / PLN 430 / HUF 31,903 / AED 471 / THB 4,200
Transport of bicycle (packed securely for transport) for each bicycle
Packing material is not provided by us (depending on availability) up to 32 kg		 BIKE €50 / £44 / CHF 58 / $58 / CZK 1,286 / SEK 512 / NOK 477 / PLN 215 / HUF 15,951 €100 / £88 / CHF 116 / $117 / CZK 2,571 / SEK 1,024 / NOK 953 / PLN 430 / HUF 31,903 / AED 471 / THB 4,200
Transport of the following specialized equipment up to 32 kg: bodyboard, surfboard, sailboard/hang-glider, diving equipment (depending on availability) SPEQ €50 / £44 / CHF 58 / $58 / CZK 1,286 / SEK 512 / NOK 477 / PLN 215 / HUF 15,951 €100 / £88 / CHF 116 / $117 / CZK 2,571 / SEK 1,024 / NOK 953 / PLN 430 / HUF 31,903 / AED 471 / THB 4,200

Please note:

If your booking consists of an etix® ticket number and/or a Eurowings flight booked through one of our partner airlines or at a travel agency, baggage rules may vary. Please contact the relevant airline or travel agency for more information.

Service for disabled passengers

Description Type of service Short and medium-haul route
(Charges per person and flight segment)		 Long-haul route
(Charges per person and flight segment)
Boarding and deplaning assistance for visually impaired passengers BLND no charge no charge
Boarding and deplaning assistance for deaf passengers and sign language users DEAF no charge no charge
Assistance for passengers with impaired mobility on airport ramp WCHR no charge no charge
Assistance for passengers with impaired mobility on aircraft steps WCHS no charge no charge
Carrying passengers with impaired mobility to seat on aircraft WCHC no charge no charge
Transport of manually operated wheelchair WCMP no charge no charge
Transport of a motorized wheelchair operating on dry batteries WCBD no charge no charge
Transport of an assistance dog Assistance dog no charge no charge

Special services

Description Type of service Short and medium-haul route
(Charges per person and flight segment)		 Long-haul route
(Charges per person and flight segment)
Additional service fee charged on a booking or booking change (flight date) as per Article 5.2.3 of the GCC, if booked through the call center, at our airport sales desk or through a commercial agent ADD €20 / £18 / CHF 23 / $23 / CZK 514 / SEK 205 / NOK 191 / PLN 86 / HUF 6,381 (per booking, not per person and per journey) €20 / £18 / CHF 23 / $23 / CZK 514 / SEK 205 / NOK 191 / PLN 86 / HUF 6,381 / AED 94 / THB 900 plus difference in current flight price
Call centre service fee when subsequently booking additional services that can be booked online (e.g. additional luggage) RAD €10 / £9 / CHF 12 / $12 / CZK 257 / SEK 102 / NOK 95 / PLN 43 / HUF 3,190 (per booking, not per person and per journey) €10 / £9 / CHF 12 / $12 / CZK 257 / SEK 102 / NOK 95 / PLN 43 / HUF 3,190 / AED 47 / THB 500 (per booking, not per person and per journey)
Fee for changing flight date before web check-in closes RBK €70 / £61 / CHF 81 / $82 / CZK 1,800 / SEK 717 / NOK 667 / PLN 301 / HUF 22,332 (plus difference in current flight price) €90 / £79 / CHF 104 / $105 / CZK 2,314 / SEK 922 / NOK 858 / PLN 387 / HUF 28,712 / AED 424 / THB 3,700 (plus difference in current flight price)
Fee for name change, per person and per booking NC1 €70 / £61 / CHF 81 / $82 / CZK 1,800 / SEK 717 / NOK 667 / PLN 301 / HUF 22,332 plus difference in current flight price €120 / £105 / CHF 139 / $140 / CZK 3,086 / SEK 1,229 / NOK 1,144 / PLN 516 / HUF 38,283 / AED 566 / THB 5,000 plus difference in current flight price
Transport of pets up to 8 kg in an appropriate carrier (we do not provide carriers for transporting pets) PETC €55 / £48 / CHF 64 / $64 / CZK 1,414 / SEK 563 / NOK 524 / PLN 237 / HUF 17,546 (no additional charge for assistance dogs) not available (assistance dogs available, no charge)
Service charge per leg for children up to 2 years of age INF €19 / £17 / CHF 22 / $22 / CZK 489 / SEK 195 / NOK 181 / PLN 82 / HUF 6,061 €75 / £66 / CHF 87 / $87 / CZK 1,929 / SEK 768 / NOK 715 / PLN 323 / HUF 23,927 / AED 353 / THB 3,100
Supervision of children between 5 and 11 traveling alone (unaccompanied minor service in accordance with Article 21) only within Germany and on flights from Germany to Zurich and Vienna  UM €50 / £44 / CHF 58 / $58 / CZK 1,286 / SEK 512 / NOK 477 / PLN 215 / HUF 15,951 not available
Transport of strollers on airport ramp, on aircraft steps, in the airport Pushchairs no charge no charge
Seat reservation – standard SEF from €4 / £4 / CHF 5 / $5 / CZK 103 / SEK 41 / NOK 38 / PLN 17 / HUF 1,276 (depending on route) €20 / £18 / CHF 23 / $23 / CZK 514 / SEK 205 / NOK 191 / PLN 86 / HUF 6,381 / AED 94 / THB 900
Seat reservation – standard for subsequent bookings at the airport desk SEF €15 / £13 / CHF 17 / $17 / CZK 386 / SEK 154 / NOK 143 / PLN 65 / HUF 4,785 €20 / £18 / CHF 23 / $23 / CZK 514 / SEK 205 / NOK 191 / PLN 86 / HUF 6,381 / AED 94 / THB 900
Seat reservation with more legroom (in BASIC fare, including snack & drink) SEF from €10 / £9 / CHF 12 / $12 / CZK 257 / SEK 102 / NOK 95 / PLN 43 / HUF 3,190 (depending on route) €90 / £79 / CHF 104 / $105 / CZK 2,314 / SEK 922 / NOK 858 / PLN 387 / HUF 28,712 / AED 424 / THB 3,700
Seat reservation with more legroom (in BASIC fare, including snack & drink) for subsequent bookings at the airport desk SEF €35 / £31 / CHF 41 / $41 / CZK 900 / SEK 359 / NOK 334 / PLN 151 / HUF 11,166 €90 / £79 / CHF 104 / $105 / CZK 2,314 / SEK 922 / NOK 858 / PLN 387 / HUF 28,712 / AED 424 / THB 3,700
Seat reservation with more legroom (in SMART fare, including snack & drink) SEF from €4 / $5 / CHF 5 / £4 / CZK 103 / SEK 41 / NOK 38 / PLN 17 / HUF 1,276 (depending on route) €50 / £44 / CHF 58 / $58 / CZK 1,286 / SEK 512 / NOK 477 / PLN 215 / HUF 15,951 / AED 236 / THB 2,100
Seat reservation with more legroom (in SMART fare, including snack & drink) for subsequent bookings at the airport desk SEF €15 / £13 / CHF 17 / $17 / CZK 386 / SEK 154 / NOK 143 / PLN 65 / HUF 4,785 €50 / £44 / CHF 58 / $58 / CZK 1,286 / SEK 512 / NOK 477 / PLN 215 / HUF 15,951 / AED 236 / THB 2,100
Extra seat: empty center seat (valid for the transport of musical instruments larger than a guitar)   Extra ticket (same price as existing ticket if booked by midnight on the same day; otherwise the fare on the day the private seat is booked) Extra ticket (same price as existing ticket if booked by midnight on the same day; otherwise the fare on the day the private seat is booked)

Other charges

Description Type of service Short and medium-haul route
(Charges per person and flight segment)		 Long-haul route
(Charges per person and flight segment)
Save Your Price SYP €2 / £2 / CHF 2 / $2 / CZK 51 / SEK 20 / NOK 19 / PLN 9 / HUF 638 €10 / £9 / CHF 12 / $12 / CZK 257 / SEK 102 / NOK 95 / PLN 43 / HUF 3,190 / AED 47 / THB 500
Processing fee per returned direct debit CBF €7,65 / £7 / CHF 9 / $9 / CZK 197 / SEK 78 / NOK 73 / PLN 33 / HUF 2,441 €7,65 / £7 / CHF 9 / $9 / CZK 197 / SEK 78 / NOK 73 / PLN 33 / HUF 2,441 / AED 36 / THB 400
Booking changes and cancellations subject to fees with Flex option fares as per Article 19.1.1 ABB CXL/RBK
flex

€75 / £66 / CHF 87 / $87 / CZK 1,929 / SEK 768 / NOK 715 / PLN 323 / HUF 23,927

 €90 / £79 / CHF 104 / $105 / CZK 2,314 / SEK 922 / NOK 858 / PLN 387 / HUF 28,712 / AED 424 / THB 3,700

Eurowings accepts no responsibility for the accuracy of this information.

For more information please consult our General Conditions of Carriage.

  • Long-haul route
Services

BASIC

Our budget fare

SMART

Our standard fare

BIZclass

Our Premium fare

Collect miles - Boomerang Club or Miles & More

Included

Included

Included

including HON Circle miles

Snack & drink

From €6

Included

Included

À la carte catering

1 bag up to 23 kg

from €15 
if booked online

Included

See baggage up to 32 kg

2nd bag up to 23 kg

€75
if booked online

€75
if booked online

See baggage up to 32 kg

1 bag up to 32 kg

Cannot be added

Cannot be added

Included

2nd bag up to 32 kg

Cannot be added

Cannot be added

Included

Hand luggage up to 8kg

Included

Included

Included

2 items of hand luggage

Preferred seating

from €4

Included

Included

Seat with more legroom
Snack & drink included

from €10
depending on availability6

from €4
depending on availability6

Included

Adjacent seat free

Cannot be added

Cannot be added

Included

Lounge access

Cannot be added

Included

3

Lounge access at select airports

Reserved
hand luggage compartment

Cannot be added

Cannot be added

Included

Priority check-in

Included

4 

Included

4 

Included

Priority boarding

Included

5 

Included

5 

Included

Access to security fast lane

Included

5 

Included

5 

Included

At select airports

Booking changes

Surcharge

Free with Flex option1

Free with Flex option1

Cancellation

Cannot be added

Free with Flex option1

Free with Flex option1

Extras
Special luggage and sport equipment

Surcharge2
(price depends on service)

Surcharge2
(price depends on service)

Surcharge2
(price depends on service)

Ski equipment

Included

depending on availability7

Included

depending on availability7

Included

depending on availability7

Key

  • Included
  • Cannot be added
Services

BASIC

Our budget fare

SMART

Our standard fare

BEST

Our comfort fare

BIZclass

Our premium fare

Collect miles - Boomerang Club or Miles & More

Included

Included

Included

Included

including HON Circle miles

Catering

Surcharge

Included

SMART-Meals (a warm and a cold meal) incl. drink

Included

BEST-Meals (a warm and a cold meal) incl. drinks

Included

Exquisite menus at an excellent service

Sky-Meals

Sky-Meal from €7,90

Can be added to SMART-Meals from €7,90

Can be added to BEST-Meals from €7,90

Cannot be added

1 bag up to 23 kg

€50
if booked online

Included

Included

See baggage up to 32 kg

2nd bag up to 23 kg

€150 
 if booked online

€150 
 if booked online

Included

See baggage up to 32 kg

1 bag up to 32 kg

Cannot be added

Cannot be added

Cannot be added

Included

2nd bag up to 32 kg

Cannot be added

Cannot be added

Included

Hand luggage up to 8kg

Included

Included

Included

2 items of hand luggage

Included

2 items of hand luggage

Preferred seating

€20

Included

Included

Included

Seat

Standard seat

Standard seat

Comfort seat with more legroom and generously adjustable backrest

Premium lie-flat seat in exclusive area

More legroom and a comfortably adjustable backrest included

€ 90
depending on availability6

€ 50
depending on availability6

Included

Included

Two-metre-long bed with a horizontal lying surface

Lounge access

Cannot be added

Included

3

Included

3

Lounge access at selected airports

Reserved
hand luggage compartment

Cannot be added

Cannot be added

Included

Included

Priority check-in

Included

4 

Included

4 

Included

Included

Priority boarding

Included

5 

Included

4 

Included

Included

Access to security fast lane

Included

5 

Included

5 

Included

5 

Included

At select airports

Booking changes

Surcharge

Free with Flex option1

Free with Flex option1

Free with Flex option1

Cancellation

Cannot be added

Free with Flex option1

Free with Flex option1

Free with Flex option1

Extras
Special luggage and sport equipment

Surcharge2
(price depends on service)

Surcharge2
(price depends on service)

Surcharge2
(price depends on service)

Surcharge2
(price depends on service)

Ski equipment

Included

depending on availability7

Included

depending on availability7

Included

depending on availability7

Included

depending on availability7

In-flight entertainment
Wings Entertain

€9,90 
(payment on board)

€9,90 
(payment on board)

Included

Included

WiFi on board 
Wings Connect

Surcharge2
(price depends on service,
payment on board)

Surcharge2
(price depends on service,
payment on board)

Surcharge2
(price depends on service,
payment on board)

Surcharge2
(price depends on service,
payment on board)

Key

  • Included
  • Cannot be added

Footnote list

1 Can be added for a surcharge; free booking changes and cancellation possible until the end of the departure date

2 Where available

3 Lounge access at select airports for HON, SEN and FTL

4 Inclusive for for HON, SEN and FTL

5 Inclusive for HON and SEN

6 The seat reservation option (with extra legroom) applies exclusively to selected flights and depends on the route and availability. This offer may not be available on some of the following aircraft: A319, A320, B737, B738, Q400, E190.

7 Transport of ski equipment weighing up to max. 32 kg (skis/snowboards – max. 3 pairs/boards per person) incl. accessories such as sticks and ski/snowboarding boots

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etix® is an electronic ticketing service that replaces paper tickets. It has a 13-digit number in addition to your booking code. You receive this etix® ticket number under certain circumstances, for example if you book your flight on the Lufthansa website or through a travel agent. It is saved for you in the etix® database. When you present your etix® ticket number and a photo ID, you will receive your boarding pass.

Track your flight and stay up to date on the latest status.

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Flight search

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Map

The following route network map is not optimised for screen readers. Use the search feature above to access the content.

A map of Europe will show airports for selecting a flight route. Use the arrow keys or TAB to navigate through the list. Press ENTER to select an airport as a departure or destination airport.

When flying from, to or over certain countries*, airlines are required by law to collect certain data through the Advance Passenger Information System (APIS) and to forward it to the authorities of those countries before the flight begins.

The following information is required:

  • Title
  • First and last name
  • Date and country of birth
  • Gender
  • Nationality
  • Passport information

Additional APIS information is required for entry into the United States:

  • Country of residence
  • Destination airport
  • Complete address of your destination (street, city, postal code, state/province, country) 

Passengers who book online can enter this information immediately after completing their booking. Any missing information can be added later by going to 'My Eurowings'.

To avoid unnecessary delays at the check-in counter, we recommend that you submit the APIS information as early as possible using our online form.

Please note that you may not be permitted to travel if the information is not complete.

Footnote list

* United Kingdom, United States of America, Mauritius, Dominican Republic, Thailand, Cuba

Airline Airline code Website Baggage policy
Lufthansa LH www.lufthansa.com Lufthansa baggage policy
Germanwings 4U www.eurowings.com Germanwings baggage policy
SWISS LX www.swiss.com SWISS baggage policy
Austrian Airlines OS www.austrian.com Austrian Airlines baggage policy
Brussels Airlines SN www.brusselsairlines.com Brussels Airline baggage policy
Condor DE www.condor.com Condor baggage policy
United Airlines UA www.united.com United Airlines baggage policy
Air Canada AC www.aircanada.com Air Canada baggage policy
All Nippon Airways NH www.anaskyweb.com All Nippon Airways baggage policy

Web check-in is currently only available on our long-haul flights to Mauritius and Bangkok. 
You can check in online 72 hours before departure here. Web check-in closes 90 minutes before departure.

Web check-in is currently unavailable on our long-haul flights to USA, Havanna, Varadero, Cancun, Montego Bay, Puerto Plata, Punta Cana and Windhoek .
Please use our check-in counter at the airport. The check-in counters open three hours before departure and close 60 minutes before scheduled departure time.

* Please note that it is not possible to print a board card for these flights.

 

Web check-in is currently only available on our long-haul flights to Mauritius and Bangkok. You can check in online 72 hours before departure here. Web check-in usually closes 90 minutes before departure. Here you can check the exact times for the web and mobile check-in at your departure airport.

Web check-in is currently unavailable on our long-haul flights to USA, Havanna, Varadero, Cancun, Montego Bay, Puerto Plata, Punta Cana and Windhoek .
Please use our check-in counter at the airport. The check-in counters open three hours before departure and close 60 minutes before scheduled departure time. 

*Please note that a printout of the boarding pass is not possible for these flights. 

The charges for the following services depend on your selected route:

  • First piece of luggage up to 23 kg
  • Seat reservation with more legroom (BASIC fare)
  • Seat reservation with more legroom (SMART fare)

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The opening and closing times for web and mobile check-in may vary depending on the departure airport. You can review the exact web and mobile check-in times for your departure airport here.

Information about long-haul flights

Web check-in is currently only available for flights to/from Mauritius. 
Unfortunately web check-in is currently unavailable for flights to/from Mauritius and Bangkok.
Please use our check-in counter at the airport. The check-in counters open three hours before departure and close 60 minutes before scheduled departure time.

* Please note that it is not possible to print a board card for these flights.

Booking changes, name changes and booking additional services:

You can only make booking and name changes as well as book additional services (e.g. adding baggage) via the website until web and mobile check-in closes at your departure airport.

Review the exact web and mobile check-in times for your departure airport here:

Choose your departure airport:

Bitte geben Sie einen gültigen Fughafen ein.