Price information

* Basic fare, unless indicated otherwise – checked luggage is subject to surcharges. Price per leg and person. Limited seating capacity.

Customer information regarding coronavirus

Customer information: Coronavirus

 

Dear passenger,

We are aware that the unclear news situation regarding the danger and spread of coronavirus (COVID-19) can be worrying for air travellers. Given these circumstances, we appreciate your continued trust in us.

The health and safety of our passengers and employees is our highest priority. We would therefore like to provide you with comprehensive information on the current situation and our measures.
 

We kindly ask for your collaboration during these challenging times: Please only call the call centre if your flight is within the next 72 hours or if you wish to make your return flight.

If your flight takes place outside of the mentioned time frame, please contact us at a later date or rebook independently on our website or via the Eurowings App to a later date. The current large number of incoming enquiries means that the processing time is considerably longer, so that we cannot respond immediately.

The situation is currently challenging for everyone. We assure you that all Eurowings employees are doing their best to help you as quickly as possible.

We therefore ask for your patience and thank you in advance for your understanding.
 

Last update
30/03/2020 at 4 p.m.

Since the outbreak of the coronavirus, we have been monitoring the situation closely and are doing everything in our power to support you in your upcoming travel plans
 

We recommend you use our self-service in order to rebook your flight. This is possible until 31 August 2020 to give you as much flexibility as possible when changing your booking. For more detailed information and conditions regarding rebookings, please see our FAQ below.

Of course we will do everything to assist you as soon as possible, but the waiting times in the Eurowings Call Center are currently long. We are working hard on further technical solutions. Please do not go to your departure airport if your flight is not confirmed, as our staff at the airport cannot answer your questions at the moment. 

FAQ

1. Will my flight take place?

1. Will my flight take place?

Due to the spread of the coronavirus, we have extended our goodwill arrangements. Make changes to your booking here and also view your current flight status.

2. How can I rebook my flight?

2. How can I rebook my flight?

Due to the exceptional circumstances caused by the spread of coronavirus, we would like to be even more accommodating to our customers by enabling you to make your travel plans even more flexible.
 

  • From now on, you can rebook flights until August 31, 2020 without any restrictions. The destination can also be changed. The new flight can be booked on any date until 27 March 2021.

  • Rebooking fees will still not be charged, regardless of which fare you booked.  If the fare of your new booking is more expensive due to a change of destination, class of travel or similar, an additional charge may be necessary. Please note: When rebooking, you will still be advised of a rebooking fee that may be incurred. However, you will not be charged this fee when completing your booking (see shopping cart).
     

Please note: You are able to rebook your flights by using our self-service. The rebooking must be made at least 7 days before the scheduled departure date.

This rule applies to all existing bookings until May 31, 2020 and all new bookings made before 19 April, 2020.

Cancelling your flight is currently only possible if it has been cancelled by Eurowings previously. In this case, you can request a voucher here.


 

The following rebooking and cancellation conditions apply:

  New and existing bookings
Can I cancel my flight?
Can I rebook my flight?
yes
Is there a rebooking fee? 
no
When must the original flight booking have been made?
Existing bookings: until May 31, 2020
New bookings: until April 19, 2020
In which period does the departure date of my original flight have to be in order to use the free rebooking service? (the rebooking must be made before this travel date)
until March 27, 2021
Until when do I have to rebook my flight to take advantage of the free rebooking service? 
until August 31st, 2020
(flight must be rebooked at least 7 days before departure date)
Until when must the new flight take place?
until March 27, 2021
Can I make a rebooking for the same route at a later date?
yes (please note the dates above) 
Can I make a rebooking for a different route at a later date?
yes (only via our Service Center, please note the dates above) 
How often can I rebook my flight? 
unlimited times until August 31, 2020
What other costs may arise with the rebooking option? 
Potential differences to the current daily price of the new flight will be charged

3. My flight was cancelled. How do I claim a voucher?

3. My flight was cancelled. How do I claim a voucher?

How can I request a voucher after my flight was cancelled? 
 

If your flight was cancelled by Eurowings, please log in here with your booking code and your last name and click on "Cancel flight/request voucher". You will then receive a flight voucher by e-mail. The voucher will be sent to you within 24 hours. Please note that it will be sent to the e-mail address provided in the booking. The voucher is valid for one year from the date of issue and can be used on all Eurowings flights.

 

Am I eligible for a a flight voucher?

 

Passengers affected by a flight cancellation or who have an exisiting booking with a departure date before May 31 will be notified by Eurowings by e-mail and can then request a voucher. New customers, who book a flight until 19 April, will also be able to benefit from this offer. The prerequisite for both new and existing bookings is that they were made on eurowings.com (company and MICE portal as well as group bookings with more than 9 persons excluded). Please note that if you booked a return flight, both legs of your booking will be cancelled when claiming a voucher. Rebooking will then no longer be possible.

 

How can I redeem my voucher?
 

Your voucher is valid for one year from the date of issue and can be redeemed as a means of payment on eurowings.com during this period only. The booking must be made during this period, the flight can also take place at a later date.
 

Example:
Voucher issue date: 30/03/2020
New flight booking with voucher: 02/01/2021
New flight date: 04/07/2021
 

Instructions on how to redeem your voucher, as well as all terms and conditions of use, can be found here.

 

4. I would like to cancel my flight in April or May. What are my options?

4. I would like to cancel my flight in April or May. What are my options?


I do not wish to take my booked flight in April and May due to the Corona pandemic. What options does Eurowings offer in this case?

 

Eurowings offers two options for passengers who do not wish to take a booked and scheduled flight. You can either rebook your flight as often as you like without a rebooking fee (for the travel period until 27 March, 2021) or request a voucher for the value of your paid fare until 15 April, 2020. The voucher is valid for one year from the date of issue. The flight route can be chosen freely when redeeming the voucher.

 

Am I eligible for a a flight voucher?

 

Passengers affected by a flight cancellation or who have an exisiting booking with a departure date before May 31 will be notified by Eurowings by e-mail and can then request a voucher. New customers, who book a flight until 19 April, will also be able to benefit from this offer. The prerequisite for both new and existing bookings is that they were made on eurowings.com (company and MICE portal as well as group bookings with more than 9 persons excluded). Please note that if you booked a return flight, both legs of your booking will be cancelled when claiming a voucher. Rebooking will then no longer be possible.

 

How can I redeem my voucher?
 

Your voucher is valid for one year from the date of issue and can be redeemed as a means of payment on eurowings.com during this period only. The booking must be made during this period, the flight can also take place at a later date.
 

Example:
Voucher issue date: 30/03/2020
New flight booking with voucher: 02/01/2021
New flight date: 04/07/2021
 

Instructions on how to redeem your voucher, as well as all terms and conditions of use, can be found here.

 

5. Special return flights to Germany organised by the German government

5. Return flights: Eurowings brings holidaymakers home with additional flights

Eurowings has organized numerous special flights at short notice to fly holiday guests back to Germany. Since the beginning of this week, the airline has been offering additional connections, especially from the Balearic island of Mallorca and the Canary Islands. Overall, Eurowings expects to bring back several thousand passengers to Germany with these additional flights. These return flights can be booked on eurowings.com or are offered as full charter by tour operators.
 

For customers who wish to return to Germany from a long-haul destination such as the USA, we have set up a special service hotline: It can be reached under the number +49 1806-000216. If you have booked a Eurowings long-haul flight to Frankfurt or Munich, please contact our partner Lufthansa directly.
 

In addition, we would like to refer you to the service of the German Foreign Office, which you can access here:

Passengers who have booked a package tour can contact their tour operator. In addition, Eurowings is considering the possibility of adding further special flights.

To make a free rebooking of your flight, please follow the instructions on our website.

 

Back in Germany: What's the next step?

Together with us, Deutsche Bahn is supporting the German government's return campaign: flight tickets or boarding passes are considered valid tickets on DB trains.

Your flight tickets or boarding passes are accepted as tickets on Deutsche Bahn trains.

This regulation applies with immediate effect, initially until 31/03/2020.

Continue your journey with a rental car

If you want to avoid trains or other transport methods, our car rental partner Hertz offers you the flexibility to rent a vehicle from any location in Germany until 31 March and drop it off at a Hertz location in a city of your choice without a one-way fee.

Book your rental car here.

6. Entry restrictions due to the spread of coronavirus

6. Entry restrictions due to the spread of coronavirus


Due to the progressive spread of the coronavirus, many countries are currently imposing restrictions on entry. Under certain circumstances, this can also happen at very short notice. Against this background, we would like to urgently point out that taking a flight is no guarantee for a smooth entry into the destination country. In some countries, only the respective nationals are allowed to enter the country. In many cases, passengers who are nationals of other countries are not allowed to enter the country or must sometimes go directly into quarantine.

Therefore, please inform yourself urgently before departure about the current entry regulations of your destination country.

The IATA website provides up-to-date entry regulations for all countries. The Federal Foreign Office also regularly updates the travel information for all countries (in German).

Should you be unable to start your journey in the context of the spread of the coronavirus due to changed entry regulations, Eurowings offers you the possibility of rebooking without a rebooking fee. Please inform yourself here about the daily departures and flight cancellations.

Please note:

At some German airports, including currently Düsseldorf, Stuttgart, Hamburg and Berlin-Tegel, passengers are now only allowed to pass through the security check with one piece of hand luggage. We recommend that all our passengers comply with the applicable hand baggage regulations and carry only one piece of hand baggage per person.

 

 

7. Infection control: How do we guarantee the minimum safety distance on board?

7. Infection control: How do we ensure the recommended minimum distance between passengers?



Due to the current spread of corona and the associated recommendation for physical distance, we have implemented further measures.
 

On all Eurowings flights from and within Germany, we will do our best to maintain the recommended minimum distance between passengers from 27 March onwards. For this reason, the middle seat will not be allocated to ensure sufficient space between two passengers in one row. 
 

As we made it our top priority to fly as many people back home as possible, flights to Germany and a few other flights with a high volume of passengers are excluded from this regulation. 
 

We also make sure that the minimum safety distance is kept during check-in and boarding. In order to avoid bus transfers for passengers between gate and plane, Eurowings flights are only handled at building positions wherever this is possible due to the existing airport infrastructure and official regulations. 
 

Find out more about our measures to protect you against infection on board and on the ground.

 

8. I booked a long-haul flight. What do I need to know?

8. I booked a long-haul flight. What do I need to know?

Did you book a long-haul flight from Frankfurt or Munich?

Please note that Lufthansa is responsible for these flights. Please contact the Lufthansa Service Center with the booking code you have received from Lufthansa.

By calling the Service Center, you can rebook your flight free of charge. Lufthansa also grants a discount of 50€ per ticket for new bookings.

Further information can be found on the Lufthansa website.

 

Did you book a long-haul flight from Düsseldorf that is scheduled to take place before 27 April 2020?
 

You can claim a voucher when cancelling this flight. The prerequisite is that it was booked via the Eurowings website or app. If you booked your flight via another provider (e.g. Lufthansa or a travel agency), please contact them.

 

Did you book a long-haul flight from Düsseldorf which is scheduled to take place on or after 27 April 2020?

 

You can claim a voucher when cancelling this flight. The prerequisite is that it was booked via the Eurowings website or app. If you booked your flight via another provider (e.g. Lufthansa or a travel agency), please contact them.

Please note: If you received a rebooking confirmation in the meantime, please do not use this new booking code, but the one of your original booking instead.

You will find your original booking code on the confirmation we sent you by email. Please use the search function of your mail program if necessary.

If you have a MyEurowings account, you will find the code in the "My flight" section.

 

For customers who wish to return to Germany from a long-haul destination such as the USA, we have set up a special service hotline: It can be reached under the number +49 1806-000216. If you have booked a Eurowings long-haul flight to Frankfurt or Munich, please contact our partner Lufthansa directly.

 

 

Information for package holidaymakers, business customers, groups and bookings via third-party providers

9. Information for package holiday makers, business customers, groups and bookings via third-party providers

If you are affected by a flight cancellation, please take the following steps:

 

1. Passengers who have booked their trip through a travel agency


Please contact the issuing travel agency.
 

2. Passengers whose flight is part of a package tour


Please contact your tour operator.
 

3. Groups (more than 9 persons):


From now on, all flights that were booked until 31 May, 2020 can be rebooked as often as desired. The new flight can take place until 27 March, 2021. If you haven't booked a flight yet, but would like to benefit from the free rebooking option, simply make a booking until April 19, 2020.

Please make sure you rebook your original flight at least 7 days BEFORE the departure date. The final rebooking of your group must be made by 31 August, 2020 at the latest, stating the original group PNR, the desired alternative date (together with flight number and route) via the EW group department (please send an email to: gruppen@eurowings.com).
 

4. Customers who booked via third party websites (Opodo, Expedia and Co.)  


Please use our current free rebooking option. Alternatively, please contact the third party provider or booking portal through which the booking was made.

 

5. Business customers:  


Please use our current free rebooking option or contact your Eurowings contact person.
 

All rebooking conditions can be found on this FAQ page.
 

 

Book your flight without any worries

We would like you to book your next trip with peace of mind and flexibility. Therefore we offer tickets to all destinations including free rebooking. Book your flight with Eurowings and secure your right to a free rebooking and more flexibility for your trip. This regulation applies to all existing and new bookings made before 31 March.

Flight search

A message from our CEO

Dringende Anfragen





In cooperation with Lufthansa, Eurowings has brought thousands of holiday guests back to Germany on numerous special flights. We would like to thank you for the great trust you have placed in us. 
 

You can always count on our professionalism, as well as our strict health and safety measures to bring all customers, who want to return home, back to Germany safely and reliably. 

What precautions is the Lufthansa Group taking?


As the health and safety of our passengers and employees is our highest priority, we are following current developments very closely. We exchange information with authorities and experts on a daily basis. Eurowings is therefore prepared for all potential scenarios and, if necessary, will immediately decide on further action in cooperation with the responsible authorities.

 

Infection control on board

External YouTube content

Did you know that the air on board all Lufthansa Group aircraft is cleaner than the air on Earth?

The air on board consists of 60 percent fresh air from outside. The air circulating in the cabin is filtered and cleaned of impurities such as dust, bacteria and viruses.

Thanks to this filter performance and airflow, the air on board is as clean as in an operating theatre.


We have taken precautionary measures to protect you, our crew and employees on the ground from health risks in the best possible way.


We are well prepared for any suspected cases on board. In such cases, the tried and tested procedures developed by our Medical Services for passengers with infectious diseases would apply. All our crews are trained in these procedures. 

During boarding and check-in, we make sure to keep the recommended safety distance. On board, the middle seat is left free between two passengers from March 27 onwards. In addition, we try to limit the contact between cabin staff and our guests due to the current situation: For example, we temporarily reduce our on-board service. In our WINGS Bistro, we'll offer water for €3 and a snack (Wasa Sandwich for €2 or chocolate cake for €3). Please have the necessary change ready or pay cashless. 

All our aircraft are equipped with disinfectants.  

How can you contribute to infection control on board?

Every passenger can take preventive measures. You too can contribute to infection prevention on board by following the recommendations of the World Health Organization. These include:
 

  • Wash your hands carefully and regularly

  • Cough or sneeze in the crook of your arm

  • Avoid touching your face
     

If you feel ill, we recommend you stay at home and update yourself on the latest news daily. The latest information is available from the World Health Organization and Johns Hopkins Medicine.