We are aware that the unclear news situation regarding the danger and spread of coronavirus (COVID-19) can be worrying for air travellers. Given these circumstances, we appreciate your continued trust in us.
The health and safety of our passengers and employees is our highest priority. We would therefore like to provide you with comprehensive information on the current situation and our measures.
We kindly ask for your collaboration during these challenging times: Please only call the call centre if your flight is within the next 72 hours or if you wish to make your return flight.
If your flight takes place outside of the mentioned time frame, please contact us at a later date or rebook independently on our website or via the Eurowings App to a later date. The current large number of incoming enquiries means that the processing time is considerably longer, so that we cannot respond immediately.
The situation is currently challenging for everyone. We assure you that all Eurowings employees are doing their best to help you as quickly as possible.
We therefore ask for your patience and thank you in advance for your understanding.