Due to the spread of the coronavirus, we have extended our goodwill arrangements. Make changes to your booking here and also view your current flight status.

Eurowings has been gradually expanding its flight programme again since May. In April, 90% of our aircraft remained on the ground due to the corona crisis.

But even if many countries are now reopening their borders, the crisis is far from over: planning flight capacities is currently presenting airlines worldwide with enormous challenges and flights often have to be cancelled.

What are the reasons for flight cancellations?
 

• Difficulty in planning: It is still extremely difficult to predict how many passengers from which airports, to which destination and date, will actually take their booked flight. This is particularly the case in June and July, as many countries are only now beginning to open their borders and many customers are not yet ready to travel. So if our pre-planned offer is higher than the actual demand from our customers, we will have to cancel some flights.

• Uncertainty factors: Very many customers rebook their flights thanks to our flexible rebooking arrangements. In addition, many people do not take their booked flights or request vouchers. This naturally leads to short-term changes for the airlines as well. But Eurowings wants to continue to offer them this flexibility because we understand their uncertainty.

• Economic and ecological responsibility: The current difficult situation obliges all airlines not to take off with almost empty aircraft. Eurowings must also act economically in order to be able to continue to fly you to your destination during and after the crisis. In addition, we bear an ecological responsibility that we cannot forget in times of crisis. Against the background of this exceptional situation, cancellations or postponements of individual flights are unavoidable.

We would like to give you the best possible support in case of a flight change. We help you with rebooking, offer flight vouchers and inform you daily about changes in the flight schedule.

We ask for your understanding in this challenging time and will do our best to get you to your destination.

Due to the exceptional circumstances caused by the spread of coronavirus, we would like to be even more accommodating to our customers by enabling you to make your travel plans even more flexible.
 

• From now on, you can rebook flights up to 14 days before departure for an unlimited amount of times. The new flight can be booked on any date until 30 October 2021.
  
  

• Rebooking fees will not be charged, regardless of which fare you booked.  If the fare of your new booking is more expensive due to a change of destination, class of travel or similar, an additional charge may be necessary. 
  
  

• When rebooking, you will still be advised of a rebooking fee that may be incurred. However, you will not be charged this fee when completing your booking (see shopping cart).
  
  

• The route of your flight can be changed to any destination.
   

Please note: You are able to rebook your flights by using our self-service. The rebooking must be made at least 14 days before the scheduled departure date, otherwise the regular rebooking charge will be incurred.
 

This rule applies to all existing bookings and all new bookings made until 15 August, 2020.

How can I request a voucher after my flight was cancelled? 
 

If your flight was cancelled by Eurowings, please log in here with your booking code and your last name and click on "Cancel flight/request voucher". You will then receive a flight voucher by e-mail within the following 24 hours. Please note that it will be sent to the e-mail address provided in the booking. The voucher will be issued in the currency which was used to originally purchase the flight ticket.

Am I eligible for a a flight voucher?

All passengers affected by a flight cancellation will receive a voucher. The prerequisite is that the booking was made on eurowings.com (company and MICE portal excluded). Please note that if you booked a return flight, both legs of your booking will be cancelled when claiming a voucher. Rebooking will then no longer be possible.

How can I redeem my voucher?
 

Your voucher is valid for one year from the date of issue and can be redeemed as a means of payment on eurowings.com during this period only. It can be used for all Eurowings flights. The booking must be made during this period, the flight can also take place at a later date.
 

Example:

Voucher issue date: 16/04/2020
New flight booking made with voucher on: 02/01/2021
New flight date: 04/07/2021

Please note: The voucher can only be redeemed from 48 hours after you receive it.

Instructions on how to redeem your voucher, as well as all terms and conditions of use, can be found here.

I do not wish to take my booked flight due to the Corona pandemic. What options does Eurowings offer in this case?
 

Eurowings offers two options for passengers who do not wish to take a booked and scheduled flight within the next 60 days:
 

• You can rebook your flight as often as you like up to 14 days before departure. Rebooking is free of charge and new flights can be booked within the travel period until 30 October, 2021
  
  

• Secondly, you can request a voucher for the value of your paid fare from 60 days ahead of your departure up to 14 days before departure. The voucher is valid for one year from the date of issue. The flight route can be chosen freely when redeeming the voucher.

Am I eligible for a a flight voucher?

The prerequisite for receiving a voucher for your booking is that it was made on eurowings.com (company and MICE portal excluded). Please note that if you booked a return flight, both legs of your booking will be cancelled when claiming a voucher. Rebooking will then no longer be possible.

The voucher will be sent to the email address indicated in your original booking. You will receive your voucher within 24 hours after claiming it. The voucher will be issued in the currency which was used to originally purchase the flight ticket.

How can I redeem my voucher?
 

Your voucher is valid for one year from the date of issue and can be redeemed as a means of payment on eurowings.com during this period only. The booking must be made during this period, the flight can also take place at a later date.
 

Example:

Voucher issue date: 16/05/2020
New flight booking with voucher made on: 02/01/2021
New flight date: 04/07/2021

Please note: The voucher can only be redeemed from 48 hours after you received it.

Instructions on how to redeem your voucher, as well as all terms and conditions of use, can be found here.

Did you book a long-haul flight from Frankfurt or Munich?

Please note that Lufthansa is responsible for these flights. Please contact the Lufthansa Service Center with the booking code you have received from Lufthansa (via +49 (0)1806 000 221) or use their online service.

By calling the Service Center, you can rebook your flight free of charge. Lufthansa also grants a discount of 50€ per ticket for new bookings.

Further information can be found on the Lufthansa website.

Did you book a long-haul flight from Düsseldorf?

You can claim a voucher when cancelling this flight. The prerequisite is that it was booked via the Eurowings website or app. If you booked your flight via another provider (e.g. Lufthansa or a travel agency), please contact them.

If you received a rebooking confirmation in the meantime, please do not use this new booking code, but the one of your original booking instead.

You will find your original booking code on the confirmation we sent you by email. Please use the search function of your mail program if necessary.

If you have a MyEurowings account, you will find the code in the "My flight" section.

For customers who wish to return to Germany from a long-haul destination such as the USA, we have set up a special service hotline: It can be reached under the number +49 1806-000216. If you have booked a Eurowings long-haul flight to Frankfurt or Munich, please contact our partner Lufthansa directly.

If you are affected by a flight cancellation, please take the following steps:

1. Passengers who have booked their trip through a travel agency

Please contact the issuing travel agency.
 

2. Passengers whose flight is part of a package tour

Please contact your tour operator.
 

3. Groups (more than 9 persons):

• From now on, all flights can be rebooked as often as desired. The new flight can take place until 30 October, 2021.
  
  

• Please make sure you rebook your original flight at least 14 days before the departure date. The final rebooking of your group must be made by stating the original group booking number (PNR), the desired alternative date (together with flight number and route) via the EW group department. Please send an email to gruppen@eurowings.com.
  
  

• Group bookings are also eligible to claim a voucher for the value of their booked flight from 60 days before departure. The voucher needs to be requested up to 14 days before the departure date via gruppen@eurowings.com. For more information regarding flight vouchers, please read our voucher FAQs.
   

4. Customers who booked via third party websites (Opodo, Expedia and Co.)  

We recommend you use our current free rebooking option. If you booked via Expedia or Check24 you can also request a voucher. Alternatively, you can contact the third-party provider or booking portal through which the booking was made. 

5. Business customers:  

Please use our current free rebooking option or contact your Eurowings contact person.
 

All rebooking conditions can be found on this FAQ page.
 

Due to the current spread of corona, individual airports have implemented measures to curb it.

While you can find more detailed information on the website of your departure and destination airport, we have summarised the most important updates for you:
 

• Wearing mouth and nose cover: Please note that some airports have introduced obligated mouth and nose cover both in the terminals and in the shops. We recommend that you always carry a mask with you to be prepared for any scenario.

• Short-term gate and terminal changes: At some airports, passenger handling is limited to only one terminal. This may result in short-term gate and terminal changes.

• Security check: Please keep a distance of at least two arm lengths from other passengers at the security checkpoint. In order to avoid personal contact, all passengers are requested to place shoes, belts and watches in the luggage trays.

• Hand baggage: At all German airports passengers are only allowed to pass through the security check with one piece of hand baggage. 

Safe return journey with Eurowings

In order to provide our passengers with the greatest possible security and flexibility along the entire customer journey - from booking the flight to the return journey - Eurowings offers you a general return flight guarantee.

What does the return flight guarantee cover?

Eurowings guarantees its passengers the return flight within Europe to Germany, if necessary also by special flight, should there be any Corona related strong disruptions at the destination. If the German government issues an official travel warning for your destination or the lockdown occurs at the destination, the return flight guarantee will take effect.

For which passengers does the return flight guarantee apply?

The general return flight guarantee applies to all Eurowings customers with a valid return ticket, regardless of the fare, booking period and booking channel booked. The prerequisite for a return flight is that the passenger does not show any symptoms of illness and that Eurowings has the possibility to fly to the affected destination.

Are there any costs for me?

Eurowings generally guarantees its passengers the return flight within Europe to Germany under the above mentioned conditions. For the passenger, the price difference to the new flight may arise. Additional costs for e.g. hotel accommodation, transport to the airport, etc. are not included in the return guarantee.