Terms of use for Eurowings websites

Below are the terms of use for all websites operated by Eurowings GmbH, in particular eurowings.com (hereafter referred to as "website").

  • This website is operated by Eurowings GmbH, Großenbaumer Weg 6, D-40472 Düsseldorf (hereafter referred to as "Eurowings").

    Please read these terms of use carefully before you use our website. By using the website you declare your agreement to these terms of use.
    These terms of use apply even if you use the website or parts thereof from other web pages that allow access to the website either in full or in part.

  • All trademark rights, copyrights, database rights and other rights that serve the purpose of protecting the intellectual property of the website content (and likewise the layout and appearance of the website), as well as the underlying software code, are held either by Eurowings GmbH or its licensees. You may not copy, modify or distribute the content of the website or its underlying software code, or use or duplicate them in any other form, either in whole or in part, without the prior written permission of Eurowings GmbH.

  • All online services of the website (including the booking engine) are provided solely for the purpose of allowing you to check the availability of travel-related goods or services (for example the flight schedule), make reservations in accordance with law, use our web check-in or transact other business with providers. You may use the website only in accordance with these terms of use and for the legally authorised purposes described above. In particular, you declare your agreement with the following:

    3.1 You may not use the website in a way that is conducive to violating the intellectual property rights of other persons.
    3.2 You may not use any devices, mechanisms, software or other scripts that could interfere with the functioning of the website. This includes uploading files infected with viruses.
    3.3 You may not take any action that may overload the infrastructure to an unreasonable or excessive degree.
    3.4 You may not block, overwrite or modify any content generated by Eurowings or encroach on the website in any other way that creates a disturbance.
    3.5 You may not reproduce data from the website for commercial purposes. This includes quoting prices for Eurowings flights on another website or another online server. In particular, you may not use robots, other search engine technologies or other automated mechanisms to copy or distribute the content posted on the website or to use or duplicate it in any other manner.
    3.6 You may not obtain unauthorised access to any of our networks or attempt to obtain such access, irrespective of the means you use to do so.
    3.7 You may not make unauthorised, false or fraudulent bookings, and in particular not bookings paid for with credit cards or account numbers of third parties who have not consented to such bookings.

    Security advice

    Eurowings uses the latest SSL (secure socket layer) technology to guarantee the security of credit card information when flights are booked through the website. SSL represents the method currently preferred for securing the transmission of credit card information and other confidential data over the internet. If the browser supports SSL, the option for secure mode must be enabled when the booking is confirmed for credit card and other personal information to be protected by this technology. If the browser offers only restricted functionality, the non-secure mode can also be used; however, you are advised to use the latest browser version.

  • Our other rights notwithstanding (irrespective of whether they have their basis in law or in other regulations), we reserve the right to delete your bookings without notifying you and/or to prohibit you from accessing the website if you have violated these terms of use.

  • We reserve the right to make corrections and modifications to the information, services, products and other content of the website at any time and without prior notice.

  • This website may contain links or references to other websites not operated by Eurowings. Unless otherwise stated, we do not support any of these other websites and hereby distance ourselves expressly from all content on those pages. This declaration applies to all links to external pages included on the website and all content of the pages to which these links point.

    We reserve the right to make the practice of linking to other websites contingent upon our express written authorisation and to revoke our consent to a link at any time.

  • Eurowings assumes no liability for the topicality, accuracy, completeness or quality of information provided from third parties (e.g. partners, tour operators, airport operators). Liability claims against Eurowings, relating to damages of a material or non-material nature caused through the use or non-use of the information offered, are excluded, unless Eurowings can be shown to have been at fault wilfully or through gross negligence. All offers are non-binding and made without obligation.

  • Whenever you visit the website, our web servers by default store the IP address of your internet service provider, the website from which you visit our site, the web pages that you visit on our site and the date and duration of your visit. In the event of violations of these terms of use, we reserve the right to use the stored IP address to pursue claims under civil law and to investigate criminal acts.

More legal information

Publishing information

Overview of the legal representatives of Eurowings

Data protection

Everything you need to know about how Eurowings protects your data

GCCs

Here you will find the General Conditions of Carriage (GCCs) of Eurowings

We can only transport children under the age of 12 at the time of travel if they travel with a responsible companion who has reached majority. Children and the accompanying adult must belong to the same booking (with the same booking number). If this is not the case, please contact our call centre no later than 3 days before departure.

In event that the accompanying adult is not a parent or legal guardian, we will need written permission from a parent or a legal guardian. Please use the form provided for this purpose. Without this written permission, we regret that we will have to refuse carriage.
On direct flights within Germany, childen ages 5 through 11 may travel with Eurowings without an accompanying adult (unaccompanied minors). Our child-friendly staff will care for your child and ensure that he or she reaches the destination airport safely.

Infants under the age of 2 are not entitled to a seat. Instead, they are transported on the lap of an adult and secured with a seatbelt (loop belt).

Alternatively, we offer transport in a child safety seat in a separate seat. Bookings may only be made through the call centre or at one of our airport counters. Online booking is excluded.

More information about travelling with children.

 Important: the valid age is that on the date of the last flight in the booking.  

Travelling with infants

We can only transport children under the age of 12 at the time of travel if they travel with a responsible companion who has reached majority. Children and the accompanying adult must belong to the same booking (with the same booking number). If this is not the case, please contact our call centre no later than 3 days before departure.

In event that the accompanying adult is not a parent or legal guardian, we will need written permission from a parent or a legal guardian. Please use the form provided for this purpose. Without this written permission, we regret that we will have to refuse carriage.
On direct flights within Germany, childen ages 5 through 11 may travel with Eurowings without an accompanying adult (unaccompanied minors). Our child-friendly staff will care for your child and ensure that he or she reaches the destination airport safely.

Infants under the age of 2 are not entitled to a seat. Instead, they are transported on the lap of an adult and secured with a seatbelt (loop belt).

Alternatively, we offer transport in a child safety seat in a separate seat. Bookings may only be made through the call centre or at one of our airport counter. Online booking is excluded.

More information about travelling with children.

 Important: the valid age is that on the date of the last flight in the booking.

Carriage of baggage

Description Type of service Short and medium-haul route
(Charges per person and flight segment)
Long-haul route
(Charges per person and flight segment)
Reduced baggage surcharge for a maximum of one item of checked luggage BAG from €8 / £7 / CHF 9 / $9 / CZK 216 / SEK 78 / NOK 72 / PLN 35 / HUF 2,478 (depending on route) from €25 / £22 / CHF 27 / $27 / CZK 676 / SEK 244 / NOK 225 / PLN 108 / HUF 7,745 / AED 110 / THB 1,100
Baggage surcharge for a maximum of one item of checked luggage BAG (BM) €30 / £27 / CHF 33 / $33 / CZK 811 / SEK 293 / NOK 270 / PLN 130 / HUF 9,294 (depending on route) €60 / £54 / CHF 65 / $65 / CZK 1,621 / SEK 586 / NOK 539 / PLN 260 / HUF 18,588 / AED 265 / THB 2,600
Baggage surcharge per additional item of checked luggage BAG 2 - 5 €75 / £67 / CHF 81 / $82 / CZK 2,027 / SEK 733 / NOK 674 / PLN 325 / HUF 23,235 €150 / £134 / CHF163 / $164 / CZK4.054 / SEK1.466 / NOK1.348 / PLN 651 / HUF 46.471 / AED 662 / THB 6.400
Excess luggage surcharge for the first item of luggage of up to 9 kg of excess weight XBA/XMA
€50 / £45 / CHF 54 / $55 / CZK 1,351 / SEK 489 / NOK 449 / PLN 217 / HUF 15,490 €100 / £89 / CHF 108 / $109 / CZK 2,702 / SEK 977 / NOK 899 / PLN 434 / HUF 30,981 / AED 441 / THB 4,300
Excess luggage surcharge for additional items of excess luggage of up to 9 kg of excess weight XBB-XBE/MBXME €50 / £45 / CHF 54 / $55 / CZK 1,351 / SEK 489 / NOK 449 / PLN 217 / HUF 15,490 €100 / £89 / CHF 108 / $109 / CZK 2,702 / SEK 977 / NOK 899 / PLN 434 / HUF 30,981 / AED 441 / THB 4,300
Transport of ski equipment weighing up to max. 30 kg (skis/snowboards – max. 3 pairs/boards per person) incl. accessories such as sticks and ski/snowboarding boots (depending on availability) SKI no charge no charge
Transport of sports weapons per item (incl. ammunition) WEAP €50 / £45 / CHF 54 / $55 / CZK 1,351 / SEK 489 / NOK 449 / PLN 217 / HUF 15,490 not available
Transport of golf equipment per set GOLF €50 / £45 / CHF 54 / $55 / CZK 1,351 / SEK 489 / NOK 449 / PLN 217 / HUF 15,490 €100 / £89 / CHF 108 / $109 / CZK 2,702 / SEK 977 / NOK 899 / PLN 434 / HUF 30,981 / AED 441 / THB 4,300
Transport of bicycle (packed securely for transport) per bike
Packing material is not provided by us (depending on availability)
BIKE €50 / £45 / CHF 54 / $55 / CZK 1,351 / SEK 489 / NOK 449 / PLN 217 / HUF 15,490 €100 / £89 / CHF 108 / $109 / CZK 2,702 / SEK 977 / NOK 899 / PLN 434 / HUF 30,981 / AED 441 / THB 4,300
Transport of the following specialised equipment: bodyboard, surfboard, sailboard/hang-glider, diving equipment (depending on availability) SPEQ €50 / £45 / CHF 54 / $55 / CZK 1,351 / SEK 489 / NOK 449 / PLN 217 / HUF 15,490 €100 / £89 / CHF 108 / $109 / CZK 2,702 / SEK 977 / NOK 899 / PLN 434 / HUF 30,981 / AED 441 / THB 4,300

Please note:

If your booking consists of an etix® ticket number and/or a Eurowings flight booked via one of our partner airlines or at a travel agency, luggage rules may vary. Please contact the relevant airline or travel agency for more information.

Service for disabled passengers

Description Type of service Short and medium-haul route
(Charges per person and flight segment)
Long-haul route
(Charges per person and flight segment)
Boarding and disembarking assistance for visually impaired passengers BLND no charge no charge
Boarding and disembarking assistance for deaf passengers and sign language users DEAF no charge no charge
Assistance for passengers with impaired mobility on airport apron WCHR no charge no charge
Assistance for passengers with impaired mobility on aircraft steps WCHS no charge no charge
Carrying passengers with impaired mobility to seat on aircraft WCHC no charge no charge
Transport of manually operated wheelchair WCMP no charge no charge
Transport of a motorised wheelchair operating on dry batteries WCBD no charge no charge
Transport of a assistance dog Assistance dog no charge no charge

Specific services

Description Type of service Short and medium-haul route
(Charges per person and flight segment)
Long-haul route
(Charges per person and flight segment)
Service surcharge levied on a booking or booking change (flight date) in line with Article 5.2.3 of the GCC, as booked via the call centre, at our airport sales desk or through a commercial agent ADD €20 / £18 / CHF 22 / $22 / CZK 540 / SEK 195 / NOK 180 / PLN 87 / HUF 6,196 (per booking, not per person and per journey) €20 / £18 / CHF 22 / $22 / CZK 540 / SEK 195 / NOK 180 / PLN 87 / HUF 6,196 / AED 88 / THB 900 plus difference in current flight price
Call centre service fee when subsequently booking additional services that can be booked online (e.g. additional luggage) RAD €10 / £9 / CHF 11 / $11 / CZK 270 / SEK 98 / NOK 90 / PLN 43 / HUF 3,098 (per booking, not per person and per journey) €10 / £9 / CHF 11 / $11 / CZK 270 / SEK 98 / NOK 90 / PLN 43 / HUF 3,098 / AED 44 / THB 500 (per booking, not per person and per journey)
Charge for a change to the flight date up to 30 minutes before departure before web check-in closes RBK €70 / £62 / CHF 76 / $76 / CZK 1,892 / SEK 684 / NOK 629 / PLN 304 / HUF 21,686 plus difference in current flight price €90 / £80 / CHF 98 / $98 / CZK 2,432 / SEK 880 / NOK 809 / PLN 390 / HUF 27,882 / AED 397 / THB 3,800 plus difference in current flight price
Change of name per person and per booking NC1 €70 / £62 / CHF 76 / $76 / CZK 1,892 / SEK 684 / NOK 629 / PLN 304 / HUF 21,686 plus difference in current flight price €120 / £107 / CHF 130 / $131 / CZK 3,243 / SEK 1,173 / NOK 1,079 / PLN 521 / HUF 37,177 / AED 529 / THB 5,100 plus difference in current flight price
Transport of pets up to 8 kg in an appropriate container (Containers for transporting pets are not provided by us) PETC €55 / £49 / CHF 60 / $60 / CZK 1,486 / SEK 538 / NOK 494 / PLN 239 / HUF 17,039 (no additional charge for assistance dogs) not available (assistance dogs available, no charge)
Surcharge per payment by credit card, PayPal or RatePAY TAF 2% of the total booking fare (for domestic German flights plus VAT) 2% of the total booking fare
Surcharge per payment by credit card, PayPal or RatePAY (e.g. in the case of adding luggage or purchasing flight vouchers) TAFR 2% of the payment amount (for domestic German flights plus VAT) 2% of the payment amount
Surcharge for payments by credit card for group bookings per person and leg TAFG 2% of the payment amount (for domestic German flights plus VAT) 2% of the payment amount
Fee per RatePAY-Invoice or PayPal RPF 2% of the payment amount (for domestic German flights plus VAT) 2% of the payment amount
Service charge per leg for children up to 2 years of age INF €19 / £17 / CHF 21 / $21 / CZK 513 / SEK 186 / NOK 171 / PLN 82 / HUF 5,886 €75 / £67 / CHF 81 / $82 / CZK 2,027 / SEK 733 / NOK 674 / PLN 325 / HUF 23,235 / AED 331 / THB 3,200
Supervision of children between 5 and 11 travelling alone (unaccompanied minor service in accordance with Article 21) only within Germany and on flights from Germany to Zurich and Vienna  UM €50 / £45 / CHF 54 / $55 / CZK 1,351 / SEK 489 / NOK 449 / PLN 217 / HUF 15,490 not available
Transport of pushchairs on airport apron, on aircraft steps, in the airport Pushchairs no charge no charge
Seat reservation – standard (Middle seat) SEF from €5 / £4 / CHF 5 / $5 / CZK 135 / SEK 49 / NOK 45 / PLN 22 / HUF 1,549 from €8 / £7 / CHF 9 / $9 / CZK 216 / SEK 78 / NOK 72 / PLN 35 / HUF 2,478 / AED 35 / THB 400
Seat reservation – standard (Middle seat) for subsequent bookings at the airport desk SEF €10 / £9 / CHF 11 / $11 / CZK 270 / SEK 98 / NOK 90 / PLN 43 / HUF 3,098 €15 / £13 / CHF 16 / $16 / CZK 405 / SEK 147 / NOK 135 / PLN 65 / HUF 4,647 / AED 66 / THB 700
Seat reservation – standard (Aisle or window) SEF from €10 / £9 / CHF 11 / $11 / CZK 270 / SEK 98 / NOK 90 / PLN 43 / HUF 3,098 from €18 / £16 / CHF 20 / $20 / CZK 486 / SEK 176 / NOK 162 / PLN 78 / HUF 5,576 / AED 79 / THB 800
Seat reservation – standard (Aisle or window) for subsequent bookings at the airport desk SEF €20 / £18 / CHF 22 / $22 / CZK 540 / SEK 195 / NOK 180 / PLN 87 / HUF 6,196 €30 / £27 / CHF 33 / $33 / CZK 8111 / SEK 293 / NOK 270 / PLN 130 / HUF 9,294 / AED 132 / THB 1,300
Seat reservation with more legroom (in BASIC fare, including snack & drink) SEF from €17 / £15 / CHF 18 / $19 / CZK 459 / SEK 166 / NOK 153 / PLN 74 / HUF 5,267 (depending on route) from €85 / £76 / CHF 92 / $93 / CZK 2,297 / SEK 831 / NOK 764 / PLN 369 / HUF 26,333 / AED 375 / THB 3,600
Seat reservation with more legroom (in BASIC fare, including snack & drink) for subsequent bookings at the airport desk SEF €35 / £31 / CHF 38 / $38 / CZK 946 / SEK 342 / NOK 315 / PLN 152 / HUF 10,843 €90 / £80 / CHF 98 / $98 / CZK 2,432 / SEK 880 / NOK 809 / PLN 390 / HUF 27,882 / AED 397 / THB 3,800
Seat reservation with more legroom (in SMART fare, including snack & drink) SEF from €3 / £3 / CHF 3 / $3 / CZK 81 / SEK 29 / NOK 27 / PLN 13 / HUF 929 (depending on route) from €40 / £36 / CHF 43 / $44 / CZK 1,081 / SEK 391 / NOK 360 / PLN 174 / HUF 12,392 / AED 176 / THB 1,700
Seat reservation with more legroom (in SMART fare, including snack & drink) for subsequent bookings at the airport desk SEF €15 / £13 / CHF 16 / $16 / CZK 405 / SEK 147 / NOK 135 / PLN 65 / HUF 4,647 €50 / £45 / CHF 54 / $55 / CZK 1,351 / SEK 489 / NOK 449 / PLN 217 / HUF 15,490 / AED 221 / THB 2,200
Extra seat: empty middle seat (valid for the transport of musical instruments larger than a guitar)   Extra ticket (same price as existing ticket if booked by midnight on the same day; otherwise the flight fare on the day the private seat is booked) Extra ticket (same price as existing ticket if booked by midnight on the same day; otherwise the flight fare on the day the private seat is booked)

Other charges

Description Type of service Short and medium-haul route
(Charges per person and flight segment)
Long-haul route
(Charges per person and flight segment)
Save Your Price SYP €2 / £2 / CHF 2 / $2 / CZK 54 / SEK 20 / NOK 18 / PLN 9 / HUF 620 €10 / £9 / CHF 11 / $11 / CZK 270 / SEK 98 / NOK 90 / PLN 43 / HUF 3,098 / AED 44 / THB 500
Flat-rate compensation per returned direct debit CBF €7,65 / £7 / CHF 8 / $8 / CZK 207 / SEK 75 / NOK 69 / PLN 33 / HUF 2,370 €7,65 / £7 / CHF 8 / $8 / CZK 207 / SEK 75 / NOK 69 / PLN 33 / HUF 2,370 / AED 34 / THB 400
Charge-incurring booking change and cancellation in fares with the Flex option in line with Article 19.4.3 CXL/RBK
flex

€75 / £67 / CHF 81 / 82$ / CZK 2,027 / SEK 733 / NOK 674 / PLN 325 / HUF 23,235

€90 / £80 / CHF 98 / $98 / CZK 2,432 / SEK 880 / NOK 809 / PLN 390 / HUF 27,882 / AED 397 / THB 3,800

Errors and omissions excepted.

For further information please consult our General Conditions of Carriage.

Services

BASIC

Our budget fare

SMART

Our standard fare

BEST

Our Premium fare

Collect miles - Boomerang Club or Miles & More

Included

Included

Included

Increased mileage credit,
including HON Circle miles

Snack & drink

From €6

Included

Included

À la carte catering

1 bag up to 23 kg

€9 - 15 
(depending on the route
if booked online

Included

Included

2nd bag up to 23 kg

€75
if booked online

€75
if booked online

Included

Preferred seating 
(Middle Seat)

€8

Included

Included

Throughout the 
Airbus fleet in rows 1-3

Preferred seating
(Aisle or window)

€12

Included

Included

Throughout the 
Airbus fleet in rows 1-3

Seat with more legroom
Snack & drink included

€19 - 21
(depending on the route
 where available

€4 - 6
(depending on the route
 where available

Included

Throughout the 
Airbus fleet

Adjacent seat free

Cannot be added

Cannot be added

Included

Lounge access

Cannot be added

Lounge access at select airports for HON, SEN and FTL

Lounge access at select airports

Reserved
hand luggage compartment

Cannot be added

Cannot be added

Included

Priority check-in

Cannot be added

Cannot be added

Included

Access to security fast lane

Cannot be added

Cannot be added

Included

At select airports

Booking changes

Surcharge

Free with Flex option *

Free with Flex option *

Cancellation

Cannot be added

Free with Flex option *

Free with Flex option *

Extras
Special luggage and sport equipment

Surcharge**
(price depends on service)

Surcharge**
(price depends on service)

Surcharge**
(price depends on service)

Key

  • Included
  • Cannot be added
Services

BASIC

Our budget fare

SMART

Our standard fare

BEST

Our Premium fare

Collect miles - Boomerang Club or Miles & More

Included

Included

Included

Mileage credit, including HON Circle miles

SMART-Meals

Cannot be added

Included

One warm and one cold meal incl.

Cannot be added

À la carte catering

Sky-Meals
(Six meals to chose from)

Sky-Meal from €7,90

Can be added to SMART-Meals

Cannot be added

À la carte catering

À la carte catering

Cannot be added

Cannot be added

Included

1 bag up to 23 kg

€30
if booked online

Included

Included

2nd bag up to 23 kg

€150 
 if booked online

€150 
 if booked online

Included

Preferred seating
(Middle seat)

€10

Included

Included

Throughout the 
Airbus fleet in rows 1-3

Preferred seating
(Aisle or window)

€20

Included

Included

Throughout the 
Airbus fleet in rows 1-3

Seat with more legroom

€90
where available

€50
where available

Included

Premium seating in the exclusive area

Cannot be added

Cannot be added

Included

More legroom and a comfortably adjustable backrest included

Cannot be added

Cannot be added

Included

Lounge access

Cannot be added

Lounge access at select
airports for HON, SEN and FTL

Lounge access at select airports

Reserved
hand luggage compartment

Cannot be added

Cannot be added

Included

Priority check-in
and boarding

Cannot be added

Cannot be added

Included

Access to security fast lane

Cannot be added

Cannot be added

Included

At select airports

Booking changes

Surcharge

Free with Flex option*

Free with Flex option*

Cancellation

Cannot be added

Free with Flex option*

Free with Flex option*

Extras
Special luggage and sport equipment

Surcharge**
(price depends on service)

Surcharge**
(price depends on service)

Surcharge**
(price depends on service)

In-flight entertainment
Wings Entertain

€9,90 
(payment on board)

€9,90 
(payment on board)

Included

WiFi on board 
Wings Connect

Surcharge 
(price depends on service,
payment on board)

Surcharge 
(price depends on service,
payment on board)

Surcharge 
(price depends on service,
payment on board)

Key

  • Included
  • Cannot be added

Footnote list

* Can be added for a surcharge; free booking changes and cancellation possible until the end of the departure date

** Where available

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We collect and use your email address in the context of the newsletter in order to send you news that informs you about interesting topics relating to Eurowings. Furthermore, we also process and use the email address provided to send you personalised offers in connection with the newsletter.

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etix® is an electronic ticket that replaces paper tickets. It has a 13-digit number in addition to your booking code. You receive this etix® ticket number under certain circumstances, for example if you book through the Lufthansa website or a travel agent. It is saved for you in the etix® database. When you present your etix® ticket number and a photo ID, you will receive your boarding pass.

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When flying from, to or over certain countries* airlines are required by law to collect certain data through the Advance Passenger Information System (APIS) and to forward it to the authorities of those countries prior to the flight.

The following information is required:

  • Title
  • First name and surname
  • Date and country of birth
  • Gender
  • Nationality
  • Passport information

Additional APIS information is required for entry into the USA:

  • Country of residency
  • Destination airport
  • Complete address of your destination (street, city, postal code, state/province, country) 

Passengers who book online can enter this information immediately after completing their booking. Any missing information can be added later by going to 'My Eurowings'.

To avoid unnecessary delays at the check-in counter, we recommend that you submit the APIS information as early as possible using our online form.

Please note that you may not be permitted to travel if the information is not complete.

Footnote list

* United Kingdom, United States of America, Mauritius, Dominican Republic, Thailand, Cuba

Partner Airlines

Airline Airline code Website Baggage policy
Lufthansa LH www.lufthansa.com click here
Germanwings 4U www.eurowings.com click here
SWISS LX www.swiss.com click here
Austrian Airlines OS www.austrian.com click here
Brussels Airlines SN www.brusselsairlines.com click here
Condor DE www.condor.com click here
United Airlines UA www.united.com click here
Air Canada AC www.aircanada.com click here
All Nippon Airways NH www.anaskyweb.com click here

Web check-in is currently only available on our long-haul flights to Mauritius. 
You can check in online 72 hours before departure here. Web check-in closes 90 minutes before departure.

Web check-in is currently unavailable on our long-haul flights to Miami, Orlando, Las Vegas, Seattle, Fort Myers, Bangkok, Phuket, Cancun, Havanna, Varadero, Punta Cana, Puerto Plata, Montego Bay, Cape Town, Windhoek.
Please use our check-in counter at the airport. The check-in counters open three hours before departure and close 60 minutes before scheduled departure time.

Web check-in is currently only available on our long-haul flights to Mauritius. You can check in online 72 hours before departure here. Web check-in usually closes 90 minutes before departure. Here you can check the exact times for the web and mobile check-in at your departure airport.

Web check-in is currently unavailable on our long-haul flights to Miami, Orlando, Las Vegas, Seattle, Fort Myers, Bangkok, Phuket, Cancun, Havanna, Varadero, Punta Cana, Puerto Plata, Montego Bay, Cape Town, Windhoek.
Please use our check-in counter at the airport. The check-in counters open three hours before departure and close 60 minutes before scheduled departure time. 

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The opening and closing times for web and mobile check-in may vary depending on the departure airport. You can review the exact web and mobile check-in times for your departure airport here.

Information about long-haul flights

Web check-in is currently only available for flights to/from Mauritius
Unfortunately web check-in is currently unavailable for flights to/from Mauritius.
Please use our check-in counter at the airport. The check-in counters open three hours before departure and close 60 minutes before scheduled departure time.  

Booking changes, name changes and booking additional services:

You can only make booking and name changes as well as book additional services (e.g. adding luggage) via the website until web and mobile check-in closes at your departure airport.

Review the exact web and mobile check-in times for your departure airport here: