Privacy policy

We look forward to your visit to our website, where we offer you personalized information about our company and our services. We consider transparency and integrity important issues to consider in the processing of your personal data. We observe data protection regulations, namely the EU General Data Protection Regulation (“GDPR”), the Federal Data Protection Act (“BDSG”) and the Telemedia Act (“TMG”).

For privacy notices about the Boomerang Club, visit here.

In this Privacy Notice, we explain what information (including personal data) we process during your visit and use of our above internet offering (“Website”) and what rights you have over your personal information.

  • The party responsible (under data protection law) for the processing of personal data is Eurowings GmbH, Großenbaumer Weg, D-40472 Dusseldorf, 0180 6 320 320. Any reference to “we” or “us” in these data protection instructions refers in each case to the aforementioned company.

    The Group Data Protection Officer of the Lufthansa Group can be reached via the above contact methods, as well as at datenschutz@dlh.de.

    If you have questions comments regarding the subject of data protection, please also feel free to contact datenschutz@eurowings.com.

  • In compliance with data protection regulations, we process your personal data only if permitted by law or if you have given your consent. This also applies to the processing of personal data for advertising and marketing purposes.

    We may also collect information on this website that cannot be used by itself to identify you personally. In certain cases, especially when combined with other data, this information can nonetheless be considered “personal data” as defined by data protection legislation. We may also collect information on this website that does not allow us to identify you, either directly or indirectly; this includes, for example, aggregated information about all users of this website.

  • You can access our website without providing direct personal information (such as your name, postal address, or email address). Again, we do need to collect and store certain information so as to enable you to access our website. We also use certain analytical methods and integrated third-party functionalities on our website. In addition, we offer some functions on our website, for which you must provide personal data.

    We collect and process personal data in the following scope:

    1. Log Files: When you visit this website, our web server automatically stores data and information about the device and browser you are using. This information includes the browser type and version used, the operating system, the Internet Service Provider, the IP address of your device, the date and time of access, the website from which you visited our website, and the pages you visited on our website. We process this technical information in the log files of our systems and do not combine them with other personal data about you. We process technical information in order to enable you to access our website, to ensure the functionality of our website and the security of our IT systems, and to optimize our website. The legal basis for this type of processing is Article 6, Section1 (f) of GDPR and § 15 Section 1 of TMG.
    2. Cookies and Tracking: Like many well-known companies, we use so-called “cookies” or tracking software in order to make our offering as user-friendly as possible. Cookies are small text files that are stored in your internet browser after you visit our website. A cookie contains a unique string that enables the clear identification of the browser when the website is called up again. Since cookies can be stored on your computer, you have control over their use. You can set your browser to inform you about the placement of cookies. This makes the use of cookies transparent. You can delete previously stored cookies at any time (and automatically). In addition, you can set your browser settings to refuse the storage of cookies.

      Tracking software collects pseudonymous usage data to be able to clearly identify the browser. Apart from cookies (see above), no other data are stored on your device.

      For more information about the cookies and tracking software we use, their purposes, and their legal basis (bases), we have compiled separate Cookie/Tracking Information.
    3. Flight Booking: We offer you the option to book our flights on our website.
      1. Booking dates: We ask for information required for the processing of your booking (specifically your first and last name, your date of birth, your billing address and other details on the payment method you selected, and, if applicable, passport/visa information). You can give additional information on a voluntary basis (such as your email address or cell phone number). Required information is designated as such on our website; without this information, the completion of your booking is not possible. We process this data for the execution of the contract of carriage with you; the legal basis for this is Article 6, Section 1 (b) of GDPR.
      2. Flight-Related Mailings: We use your email address for sending flight-related information and offers by email, such as to remind you of check-in or to offer you additional services for your flight (seat, carry-on luggage, meals, best-in-class seat pitch). The legal basis for this is Article 6, Section 1 (f) of GDPR as well as Section 7, Article 3 of UWG.
      3. Account data – My Eurowings: When booking your flight, you may be asked to create a Eurowings account. In this case we keep only salutation, first name, last name, cell phone number, email address, and a password. You can add more data to your account later (see 4 for more information about the My Eurowings account). The legal basis for this is Article 6, Section 1 (f) of GDPR.
      4. Passenger Information: If you book a flight for one or more other persons, we will also need the first and last names of these passengers, as well as their dates of birth. This information is also required for completing the booking. We process this data to safeguard our legitimate interest in the execution of the contract of carriage with you; the legal basis for this is Article 6, Section 1 (f) of GDPR. When booking a flight for other persons, please provide this privacy policy to one or more of these persons.
      5. Advance Passenger Information (API): An increasing number of destination countries (in the future to include member states of the European Union) require us as an airline to provide data about passengers entering or leaving the country, in some cases even when flying over the country in question. Applicable legal provisions typically stipulate the provision of data about the identity and travel documents (passport, visa) of the passengers and crew members on board. Not all of these data are collected by us at the time of booking; in many cases, the collection of this information takes place shortly before departure, potentially via the “machine-readable area” of recent travel documents. We process these data exclusively for provision to the authorities of the respective destination country in fulfilment of our legal obligations; the legal basis for this is Article 6, Section 1 (c) of GDPR.
      6. Contact Persons: In accordance with Regulation (EU) 996/2010 on the investigation and prevention of civil aviation accidents and incidents, we offer each passenger the option of using a call centre contact person to be contacted if needed. This information is linked to the booking, is used exclusively to meet the requirements of the above regulation, and is deleted 48 hours after the last flight of the booking. The legal basis for processing this data is Article 6, Section 1 (c) of GDPR.
      7. Partner frequent flyer programs: When booking a flight, you can earn reward points/miles from our partner’s frequent flyer programmes. For this, we require the corresponding programme number (such as Miles&More). Furthermore, we also ask for information required to process your booking. We transfer to our partners the specified programme number as well as your first and last name, booking class, route, fare, booking code, seat number and ticket number so that the bonus points/miles can be credited to the respective programme. The legal basis for this is Article 6 (1) b) GDPR.
      8. Partner Offers: Based on your flight data (departure, return date, destination), we will offers you partner services in the areas of car rental, rail transport, hotel business, and travel insurance during the booking of your flight. If you accept the corresponding offers, we will transmit the necessary data to our partner company. The legal basis for this is Article 6, Section 1 (b) of GDPR.
    4. Registration/My Eurowings Account: On our website, we offer you the opportunity to register and to apply for a My Eurowings account. For this, we ask for your first and last names, your cell phone number, your email address, and a self-determined password. Once you have registered, you can also enter additional information (such as additional details for future bookings, flight booking preferences, or payment details) in your My Eurowings account, and view other information such as the flights you have booked. To access your My Eurowings account, we may request that you enter data collected during your registration (especially for your identification). We process the data to your My Eurowings account in order to provide you with this functionality. The legal basis for this is Article 6, Section 1 (b) of GDPR.
    5. Boomerang Club: If you create a My Eurowings account, you can also register for the corresponding Boomerang Club bonus programme, which is offered by Eurowings Aviation GmbH, Waldstraße 249, 51147 Cologne (“Eurowings Aviation”) as operator and publisher. In this case, we also provide to Eurowings Aviation the data we collected for the My Eurowings account at the time of registration; in addition, Eurowings Aviation may collect additional personal data. For more information on the processing of your personal data by Eurowings Aviation, see the Boomerang Club Terms and Conditions and Privacy Policy. We transmit the registration data in order to safeguard our legitimate interest in partnering with the affiliated company Eurowings Aviation, per Article 6, Section 1 (f) of GDPR, and in the provision of the bonus programme, per Article 6, Section 1 (b) of GDPR.
    6. Information via Email: If you have subscribed to our email newsletter, we will, based on your consent, process your email address and any information recorded in your My Eurowings or Boomerang Club account to provide you with information tailored to your interests, such as services, offers, and promotions, in addition to the services of Eurowings Aviation GmbH from the Boomerang Club, credit cards, and selected partner companies in the areas of travel and mobility (e.g. package tours, hotels, car rental, insurance, events, tours, and activities). In addition, we evaluate data generated from the delivery and retrieval of our emails in aggregated form (delivery rate, open rate, click-through rates, conversion rate, unsubscribe rate, bounce rate) in order to analyse the success and use of our emails. On the other hand, we also evaluate data generated by the retrieval and use of these emails (open times, clicked hyperlinks, downloaded documents) in order to provide you with individualized information in future emails that reflects your interests and takes your needs into account as effectively as possible. On our website, movement data such as flight search for a certain route or the cancellation of a flight booking (basket cancel, retargeting, etc.) is used to personalize the newsletter.
      Your personal data will not be shared with third parties, and we process your data solely for the selection of individualized content and distribution of the newsletter within the scope of the consent you have given. The legal basis for this is Article 6, Section 1 (a) of GDPR.
    7. Information via WhatsApp: If you have registered for our WhatsApp Newsletter, we will process telephone numbers with your consent to provide you with information about our services, offers, and promotions, as well as the services of Eurowings Aviation GmbH in the areas of the Boomerang Club, credit cards, and selected travel and mobility partner companies (e.g. package tours, hotels, rental cars, insurance, events, tours, and activities). We evaluate the use of this message using your anonymised data (clicked hyperlinks, downloaded documents) to analyse the success and use of our messages. The legal basis for this is Article 6, Section 1 (a) of GDPR.
    8. Contact: You can communicate with us via our contact form, the call centre, by email or social media, as well as using the form for investigation of a compensation claim pursuant to Article 7 of Regulation (EC) No. 261/04. We collect all the information you provide and keep it only as long as is necessary for the processing of your request. After processing is complete, the data could be kept longer for reasons of evidence. The legal basis for this is Article 6, Section 1 (a) (b) as well as (f) of GDPR.
    9. Webchat: If you use our online chat support, we process only the data you have directly provided. The provision of name and address is voluntary. We save this data only for the duration of the chat session. The legal basis for this is Article 6, Section 1 (a) and (f) of GDPR.
    10. Participation in Sweepstakes: If you participate in our sweepstakes, we save your contact information, as well as booking code and winning code if necessary, in order to operate the competition and contact the winners. The legal basis for this is Article 6, Section 1 (b) of GDPR.
    11. Statistical Evaluations: If necessary, we may evaluate your personal information in order to evaluate your preferences, for the purposes of interest-based marketing, an individualized approach, and the continuous optimization of our business processes. We do this in order to gain a better understanding of what our customers expect from us and to be able to provide you with personalized communications. In addition, these evaluations help us detect fraud, audit our records, and ensure security; we therefore perform this type of processing to safeguard our legitimate interests. The legal basis for this is Article 6, Section 1 (f) of GDPR.
    12. Further Legitimate Interests: To the extent necessary, we process your data beyond the above purposes for the protection of our legitimate interests or the interests of third parties; this is done on the basis of Article 6, Section 1 (f) of GDPR. Our legitimate interests include:
      1. the assertion of legal claims and the defence of legal disputes;
      2. the prevention and investigation of criminal offences; and
      3. the management and further development of our business activities, including risk management.
    13. Embedded videos: We have embedded our own videos on our Website, which are also available on our channel on the YouTube platform (an offering from YouTube LLC, 901 Cherry Avenue, San Bruno, CA 94066, U.S. – “YouTube”). The contents of the YouTube videos embedded on our Website are shown in a subsection of our Website, but are only started and played if you click actively on them. When you play an embedded YouTube video, a connection to the YouTube servers is established so that the video is played in your browser. YouTube videos are embedded on our Website in the privacy-enhanced mode provided by YouTube; according to YouTube, use of this mode means that no cookies are stored on your device. However, when you play a YouTube video, your IP address is transferred and so YouTube obtains information that you have visited our Website. According to YouTube, this information cannot be assigned to you if you are not logged on to YouTube or another Google service at the time a video is called. As soon as you start playing an embedded video by clicking on it, YouTube – in privacy-enhanced mode – only stores cookies on your device which do not contain any data that can identify you personally, unless you are currently logged on to a Google service. These cookies can be prevented by appropriate browser settings and extensions. You can find more information on data processing by and the privacy policy of YouTube and Google at www.google.de/intl/en/policies/privacy/.

     

  • The information required for flight booking, registration of a My Eurowings account, and registration for email communications and WhatsApp information are marked as mandatory in the appropriate sections of the website (e.g. online form); if you do not provide the mandatory information, we cannot allow you to use the given functionality.

    In addition, if we collect personal information from you, we will tell you at the time we collect it whether the provision of that information is required by law or is required to execute a contract. In doing so, we generally identify any information that is provided on a voluntary basis and not according to any of the above obligations or not required to execute a contract.

  • Your personal data is generally processed within our company. Depending on the type of personal information, only certain departments/organizational units have access to your personal information. These include, in particular, the specialist departments involved in the provision of our services and our IT department. A role and authorization concept limits access within our organization to those functions and to the extent required for the particular purpose of the processing.

    We may also transfer your personal information to third parties outside our company to the extent permitted by law. In particular, these external receivers may include the following:

    • affiliates (such as Eurowings Aviation as operator and publisher of the Boomerang Club) to whom we transfer personal information for internal management purposes within the Lufthansa Group;
    • third parties we use to provide our services (such as the operation of flights), only to the extent the transmission is necessary to fulfil contracts executed with us, such as providers of ground handling services at the airports we serve;
    • the service providers we engage (for example in the areas of transport, marketing, IT, or payment processing) who provide services for us on an independent contractual basis, which may also include the processing of personal data, as well as subcontractors of our service providers who are involved with our consent;
    • non-public and public entities, in cases where we are required by law to provide your personal data.
  • In general we do not use any automated decision making (including profiling) in connection with users of our website, as per Article 22 of GDPR. If we use such procedures in individual cases, we will inform you separately about this to the legally required extent.

  • In principle, the processing of your personal data takes place within the EU or the European Economic Area.

    In certain cases, information may be transmitted to recipients in so-called “third countries”. “Third countries” are countries outside of the European Union or the European Economic Area, for which it is not possible to assume a level of data protection comparable to that of the European Union.

    If the information provided includes personal data and we do not have a legal obligation of disclosure (such as Advance Passenger Information), we will ensure that the third country or the recipient in the third country has required a sufficient level of data protection. This may be the result, in particular, of a so-called “adequacy decision” by the European Commission, which establishes an adequate level of data protection for a given third country as a whole. Alternatively, we may also base the transfer of data on so-called “EU standard contractual clauses” agreed with a recipient or, in the case of US recipients, on compliance with the principles of the so-called “EU-US Privacy Shield”. We will gladly provide you with further information at your request about the applicable guarantees for maintaining an adequate level of data protection; our contact information can be found at the beginning of this privacy policy. For information on participants in the EU-US Privacy Shield, see www.privacyshield.gov/list; for information about the EU Standard Contract Terms, click here, and for information about the adequacy decisions click here.

  • In principle, we store your personal data as long as we have a legitimate interest in its storage, and we do not consider our importance to outweigh your interests in the non-continuation of the storage.

    Even without a legitimate interest, we can continue to store the data if we are legally obligated to do so (for example, to fulfil record-keeping obligations). We also delete your personal data without your involvement as soon as its retention is no longer necessary to fulfil the purpose for which it was processed, or in cases where storing your data is otherwise legally inadmissible.

    In general:

    • log data is deleted within thirty days, unless further storage is required for lawful purposes such as the detection of misuse and the detection and removal of technical malfunctions;
    • the data processed in connection with a flight booking is deleted no later than after expiration of legal retention periods; and
    • any data processed in connection with the registration of a My Eurowings account is deleted in the process of deleting the customer account.

    Any personal data we need to keep in order to fulfil our retention obligations will be kept until the end of the respective retention obligation. Any personal data kept solely for the purpose of fulfilling retention requirements are generally blocked so that they can only be accessed if necessary with respect to the purpose of the retention obligation.

     

    1. Right to object, according to Article 21 of GDPR
      You have the right, at any time, to object to the processing of personal data concerning you pursuant to Article 6, Section 1 (e) or (f) of GDPR for reasons arising from your particular situation; this also applies to profiling based on these provisions. In the event of your objection, we will no longer process the personal data concerning you, unless we can demonstrate compelling legitimate grounds for processing that outweigh your interests, rights, and freedoms, or if the processing is for the purpose of asserting, exercising, or defending legal claims.
      If we process the personal data relating to you for the purpose of direct marketing, you have the right to object at any time to the processing of your personal data for the purposes of such advertising; this also applies to profiling insofar as it is associated with such direct mail. If you object to the processing for purposes of direct marketing, the personal data related to you will no longer be processed for these purposes.
      Regardless of Directive 2002/58/EG, you have the option, in the context of the use of information society services, of exercising your right to object through automated procedures that use technical specifications.
    2. Revocation of Consent
      If you have given us consent (for example, in connection with information by email, you may revoke such consent at any time with future effect. In our email communications, we generally provide a corresponding link in every one of our newsletters. You can also contact us via other methods, e.g. by post, fax, or email using any of the contact methods listed on the first page of this Privacy Notice.
    3. Further Rights
      As the affected person, you have the right:
    • to information about what personal data has been collected and saved, according to Article 15 of GDPR;
    • to correction of incorrect or incomplete data, according to Article 16 of GDPR;
    • to the deletion of personal data, according to Article 17 of GDPR;
    • to the restriction of processing, according to Article 18 of GDPR, and
    • to data portability, according to Article 20 of GDPR

    To exercise these rights, you may contact us at any time, e.g. using one of the contact methods listed at the beginning of this privacy policy.
    If you have any questions about the processing of your data, you can also contact our data protection officer.
    You are also entitled to file a complaint with a competent data protection supervisory authority, according to Article 77 of GDPR.

We can only transport children under the age of 12 at the time of travel if they travel with a responsible companion who has reached majority. Children and the accompanying adult must belong to the same booking (with the same booking number). If this is not the case, please contact our call centre no later than 3 days before departure.

In event that the accompanying adult is not a parent or legal guardian, we will need written permission from a parent or a legal guardian. Please use the form provided for this purpose. Without this written permission, we regret that we will have to refuse carriage.
On direct flights within Germany, childen ages 5 through 11 may travel with Eurowings without an accompanying adult (unaccompanied minors). Our child-friendly staff will care for your child and ensure that he or she reaches the destination airport safely.

Infants under the age of 2 are not entitled to a seat. Instead, they are transported on the lap of an adult and secured with a seatbelt (loop belt).

Alternatively, we offer transport in a child safety seat in a separate seat. Bookings may only be made through the call centre or at one of our airport counters. Online booking is excluded.

More information about travelling with children.

 Important: the valid age is that on the date of the last flight in the booking.  

Travelling with infants

We can only transport children under the age of 12 at the time of travel if they travel with a responsible companion who has reached majority. Children and the accompanying adult must belong to the same booking (with the same booking number). If this is not the case, please contact our call centre no later than 3 days before departure.

In event that the accompanying adult is not a parent or legal guardian, we will need written permission from a parent or a legal guardian. Please use the form provided for this purpose. Without this written permission, we regret that we will have to refuse carriage.
On direct flights within Germany, childen ages 5 through 11 may travel with Eurowings without an accompanying adult (unaccompanied minors). Our child-friendly staff will care for your child and ensure that he or she reaches the destination airport safely.

Infants under the age of 2 are not entitled to a seat. Instead, they are transported on the lap of an adult and secured with a seatbelt (loop belt).

Alternatively, we offer transport in a child safety seat in a separate seat. Bookings may only be made through the call centre or at one of our airport counter. Online booking is excluded.

More information about travelling with children.

 Important: the valid age is that on the date of the last flight in the booking.

Carriage of baggage

Description Type of service Short and medium-haul route
(Charges per person and flight segment)
Long-haul route
(Charges per person and flight segment)
Reduced baggage surcharge for a maximum of one item of checked luggage BAG from € 8 / $10 / CHF 9 / £7 / CZK 203 / SEK 79 / NOK 78 / PLN 34 / HUF 2,490 (depending on route) from € 25 / $30 / CHF 29 / £22 / CZK 636 / SEK 247 / NOK 244 / PLN 105 / HUF 7,782 / AED 120 / THB 1,100
Baggage surcharge for a maximum of one item of checked luggage BAG (BM) €30 / £27 / CHF 35 / $36 / CZK 673 / SEK 297 / NOK 292 / PLN 126 / HUF 9,338 (depending on route) from € 25 / $30 / CHF 29 / £22 / CZK 636 / SEK 247 / NOK 244 / PLN 105 / HUF 7,782 / AED 120 / THB 1,100
Baggage surcharge per additional item of checked luggage BAG 2 not availabe €90 / £80 / CHF100 / $100 / CZK2.289 / SEK 891 / NOK 877 / PLN 378 / HUF 28,015 / AED 432 / THB 3.900
Baggage surcharge per additional item of checked luggage BAG 2 - 5 €75 / £67 / CHF 88 / $89 / CZK 1,908 / SEK 742 / NOK 731 / PLN 315 / HUF 23,346 not available
Baggage surcharge per additional item of checked luggage BAG 3 - 5 not available €150 / £134 / CHF175 / $178 / CZK 3.815 / SEK 1.485 / NOK 1.461 / PLN 631 / HUF 46.692 / AED 720 / THB 6.400
Excess luggage surcharge for the first item of luggage of up to 9 kg of excess weight XBA/XMA
€ 50 / £45 / CHF 58 / $59 / CZK 1,272 / SEK 495 / NOK 487 / PLN 210 / HUF 15,564 €100 / £89 / CHF 117 / $119 / CZK 2,543 / SEK 990 / NOK 974 / PLN 420 / HUF 31,128 / AED 480 / THB 4.300
Excess luggage surcharge for additional items of excess luggage of up to 9 kg of excess weight XBB-XBE/MBXME € 50 / £45 / CHF 58 / $59 / CZK 1,272 / SEK 495 / NOK 487 / PLN 210 / HUF 15,564 €100 / £89 / CHF 117 / $119 / CZK 2,543 / SEK 990 / NOK 974 / PLN 420 / HUF 31,128 / AED 480 / THB 4.300
Transport of ski equipment weighing up to max. 32 kg (skis/snowboards – max. 3 pairs/boards per person) incl. accessories such as sticks and ski/snowboarding boots (depending on availability) SKI no charge no charge
Transport of sports weapons per item (incl. ammunition) up to max. 32 kg  WEAP €50 / £45 / CHF 58 / $59 / CZK 1,272 / SEK 495 / NOK 487 / PLN 210 / HUF 15,564 €100 € / £89 / CHF 117 / $119 / CZK 2,543 / SEK 990 / NOK 974 / PLN 420 / HUF 31,128 / AED 480 / THB 4300
Transport of golf equipment per set up to max. 32 kg  GOLF €50 / £45 / CHF 58 / $59 / CZK 1,272 / SEK 495 / NOK 487 / PLN 210 / HUF 15,564 €100 / £89 / CHF 117 / $119 / CZK 2,543 / SEK 990 / NOK 947 / PLN 420 / HUF 31,128 / AED 480 / THB 4,300
Transport of bicycle (packed securely for transport) per bike
Packing material is not provided by us (depending on availability) up to max. 32 kg 
BIKE €50 / £45 / CHF 58 / $59 / CZK 1,272 / SEK 495 / NOK 487 / PLN 210 / HUF 15,564 €100 / £89 / CHF 117 / $119 / CZK 2,543 / SEK 990 / NOK 974 / PLN 420 / HUF 31,128 / AED 480 / THB 4,300
Transport of the following specialised equipment up to max. 32 kg: bodyboard, surfboard, sailboard/hang-glider, diving equipment (depending on availability) SPEQ € 50 / £45 / CHF 58 / $59 / CZK 1,272 / SEK 495 / NOK 487 / PLN 210 / HUF 15,564 € 100 / £89 / CHF 117 / $119 / CZK 2,543 / SEK 990 / NOK 974 / PLN 420 / HUF 31,128 / AED 480 / THB 4,300

Please note:

If your booking consists of an etix® ticket number and/or a Eurowings flight booked via one of our partner airlines or at a travel agency, luggage rules may vary. Please contact the relevant airline or travel agency for more information.

Service for disabled passengers

Description Type of service Short and medium-haul route
(Charges per person and flight segment)
Long-haul route
(Charges per person and flight segment)
Boarding and disembarking assistance for visually impaired passengers BLND no charge no charge
Boarding and disembarking assistance for deaf passengers and sign language users DEAF no charge no charge
Assistance for passengers with impaired mobility on airport apron WCHR no charge no charge
Assistance for passengers with impaired mobility on aircraft steps WCHS no charge no charge
Carrying passengers with impaired mobility to seat on aircraft WCHC no charge no charge
Transport of manually operated wheelchair WCMP no charge no charge
Transport of a motorised wheelchair operating on dry batteries WCBD no charge no charge
Transport of a assistance dog Assistance dog no charge no charge

Specific services

Description Type of service Short and medium-haul route
(Charges per person and flight segment)
Long-haul route
(Charges per person and flight segment)
Service surcharge levied on a booking or booking change (flight date) in line with Article 5.2.3 of the GCC, as booked via the call centre, at our airport sales desk or through a commercial agent ADD €20 / £18 / CHF 22 / $24 / CZK 509 / SEK 198 / NOK 195 / PLN 84 / HUF 6,226 (per booking, not per person and per journey) €20 / £18 / CHF 23 / $24 / CZK 509 / SEK 198 / NOK 195 / PLN 84 / HUF 6,226 / AED 96 / THB 900 plus difference in current flight price
Call centre service fee when subsequently booking additional services that can be booked online (e.g. additional luggage) RAD €10 / £9 / CHF 12 / $12 / CZK 254 / SEK 99 / NOK 97 / PLN 42 / HUF 3,113 (per booking, not per person and per journey) €10 / £9 / CHF 12 / $12 / CZK 254 / SEK 99 / NOK 97 / PLN 42 / HUF 3,113 / AED 48 / THB 500 (per booking, not per person and per journey)
Charge for a change to the flight date up to 30 minutes before departure before web check-in closes RBK €70 / £63 / CHF 82 / $83 / CZK 1,780 / SEK 693 / NOK 682 / PLN 294 / HUF 21,790 plus difference in current flight price €90 / £80 / CHF 105 / $107 / CZK 2,289/ SEK 891 / NOK 877 / PLN 378 / HUF 28,015 / AED 432 / THB 3,900 plus difference in current flight price
Change of name per person and per booking NC1 €70 / £63 / CHF 82 / $83 / CZK 1,780 / SEK 693 / NOK 682 / PLN 294 / HUF 21,790 plus difference in current flight price €120 / £107 / CHF 140 / $143 / CZK 3,052 / SEK 1,188 / NOK 1,169 / PLN 505 / HUF 37,354 / AED 576 / THB 5,200 plus difference in current flight price
Transport of pets up to 8 kg in an appropriate container (Containers for transporting pets are not provided by us) PETC €55 / £49 / CHF 64 / $65 / CZK 1,399 / SEK 544 / NOK 536 / PLN 231 / HUF 17,120 (no additional charge for assistance dogs) not available (assistance dogs available, no charge)
Service charge per leg for children up to 2 years of age INF € 19 / £17 / CHF 22 / $23 / CZK 483 / SEK 188 / NOK 185 / PLN 80 / HUF 5,914 € 75 / £67 / CHF 88 / $89 / CZK 1,908 / SEK 742 / NOK 731 / PLN 315 / HUF 23,346 / AED 360 AED / THB 3,200
Supervision of children between 5 and 11 travelling alone (unaccompanied minor service in accordance with Article 21) only within Germany and on flights from Germany to Zurich and Vienna  UM €50 / £45 / CHF 58 / $59 / CZK 1,272 / SEK 495 / NOK 487 / PLN 210 / HUF 15,564 not available
Transport of pushchairs on airport apron, on aircraft steps, in the airport Pushchairs no charge no charge
Seat reservation – standard (Middle seat) SEF from € 5 / $6 / CHF 6 / £4 / CZK 127 / SEK 49 / NOK 49 / PLN 21 / HUF 1,556 from € 8 / $10 / CHF 9 / £7 / CZK 203 / SEK 79 / NOK 78 / PLN 34 / HUF 2,490 / AED 38 / THB 400
Seat reservation – standard (Middle seat) for subsequent bookings at the airport desk SEF €10 / £9 / CHF 12 / $12 / CZK 254 / SEK 99 / NOK 97 / PLN 42 / HUF 3,113 €15 / £13 / CHF 18 / $18 / CZK 382 / SEK 148 / NOK 146 / PLN 63 / HUF 4,669 / AED 72 / THB 700
Seat reservation – standard (Aisle or window) SEF from € 10 / $12 / CHF 12 / £9 / CZK 254 / SEK 99 / NOK 97 / PLN 42 / HUF 3,113 from € 18 / $21 / CHF 21 / £16 / CZK 458 / SEK 178 / NOK 175 / PLN 76 / HUF 5,603 / AED 86 / THB 800
Seat reservation – standard (Aisle or window) for subsequent bookings at the airport desk SEF €20 / £18 / CHF 23 / $24 / CZK 509 / SEK 198 / NOK 195 / PLN 84 / HUF 6,226 €30 / £27 / CHF 35 / $36 / CZK 763 / SEK 297 / NOK 292 / PLN 126 / HUF 9,338 / AED 144 / THB 1,300
Seat reservation with more legroom (in BASIC fare, including snack & drink) SEF from € 17 / $20 / CHF 20 / £15 / CZK 432 / SEK 168 / NOK 166 / PLN 71 / HUF 5,292 (depending on route) from € 85 / $101 / CHF 99 / £76 / CZK 2,162 / SEK 841 / NOK 828 / PLN 357 / HUF 26,459 / AED 408 / THB 3,700
Seat reservation with more legroom (in BASIC fare, including snack & drink) for subsequent bookings at the airport desk SEF €35 / £31 / CHF 41 / $42 / CZK 890 / SEK 346 / NOK 341 / PLN 147 / HUF 10,843 €90 / £80 / CHF 105 / $107 / CZK 2,289 / SEK 891 / NOK 877 / PLN 378 / HUF 28,015 / AED 432 / THB 3,900
Seat reservation with more legroom (in SMART fare, including snack & drink) SEF from € 3 / $4 / CHF 4 / £3 / CZK 76 / SEK 30 / NOK 29 / PLN 13 / HUF 934 (depending on route) from € 40 / $48 / CHF 47 / £36 / CZK 1,017 / SEK 396 / NOK 390 / PLN 168 / HUF 12,451 / AED 192 / THB 1,800
Seat reservation with more legroom (in SMART fare, including snack & drink) for subsequent bookings at the airport desk SEF from € 17 / $20 / CHF 20 / £15 / CZK 432 / SEK 168 / NOK 166 / PLN 71 / HUF 5,292 €50 / £45 / CHF 58 / $59 / CZK 1,272 / SEK 495 / NOK 487 / PLN 210 / HUF 15,564 / AED 240 / THB 2,200
Extra seat: empty middle seat (valid for the transport of musical instruments larger than a guitar)   Extra ticket (same price as existing ticket if booked by midnight on the same day; otherwise the flight fare on the day the private seat is booked) Extra ticket (same price as existing ticket if booked by midnight on the same day; otherwise the flight fare on the day the private seat is booked)

Other charges

Description Type of service Short and medium-haul route
(Charges per person and flight segment)
Long-haul route
(Charges per person and flight segment)
Save Your Price SYP € 2 / £2 / CHF 2 / $2 / CZK 51 / SEK 20 / NOK 19 / PLN 8 / HUF 623 €10 / £9 / CHF 12 / $12 / CZK 254 / SEK 99 / NOK 97 / PLN 42 / HUF 3,113 / AED 48 / THB 500
Flat-rate compensation per returned direct debit CBF € 7.65 / £7 / CHF 9 / $9 / CZK 195 / SEK 76 / NOK 75 / PLN 32 / HUF 2,381 € 7.65 / £7 / CHF 9 / $9 / CZK 195 / SEK 76 / NOK 75 / PLN 32 / HUF 2,381 / AED 37 / THB 400
Charge-incurring booking change and cancellation in fares with the Flex option in line with Article 19.4.3 CXL/RBK
flex

€ 75 / £67 / CHF 88 / $89 / CZK 1,908 / SEK 742 / NOK 731 / PLN 315 / HUF 23,346

€ 90 / £80 / CHF 105 / $107 / CZK 2,289 / SEK 891 / NOK 877 / PLN 378 / HUF 28,015 / AED 432 / THB 3,900

Errors and omissions excepted.

For further information please consult our General Conditions of Carriage.

Services

BASIC

Our budget fare

SMART

Our standard fare

BIZclass

Our Premium fare

Collect miles - Boomerang Club or Miles & More

Included

Included

Included

including HON Circle miles

Snack & drink

From €6

Included

Included

À la carte catering

1 bag up to 23 kg

from €8 
if booked online

Included

See baggage up to 32 kg

2nd bag up to 23 kg

€75
if booked online

€75
if booked online

See baggage up to 32 kg

1 bag up to 32 kg

Cannot be added

Cannot be added

Included

2nd bag up to 32 kg

Cannot be added

Cannot be added

Included

Hand luggage up to 8kg

Included

Included

Included

2 items of hand luggage

Preferred seating 
(Middle Seat)

from €5

Included

No middle seats available.

Preferred seating
(Aisle or window)

from €10

Included

Included

Seat with more legroom
Snack & drink included

from €17
depending on availability6

from €3
depending on availability6

Included

Adjacent seat free

Cannot be added

Cannot be added

Included

Lounge access

Cannot be added

Included

3

Lounge access at select airports

Reserved
hand luggage compartment

Cannot be added

Cannot be added

Included

Priority check-in & boarding

Included

4 

Included

4 

Included

Access to security fast lane

Included

5 

Included

5 

Included

At select airports

Booking changes

Surcharge

Free with Flex option1

Free with Flex option1

Cancellation

Cannot be added

Free with Flex option1

Free with Flex option1

Extras
Special luggage and sport equipment

Surcharge2
(price depends on service)

Surcharge2
(price depends on service)

Surcharge2
(price depends on service)

Key

  • Included
  • Cannot be added
Services

BASIC

Our budget fare

SMART

Our standard fare

BEST

Our comfort fare

BIZclass

Our premium fare

Collect miles - Boomerang Club or Miles & More

Included

Included

Included

Included

including HON Circle miles

Catering

Surcharge

Included

SMART-Meals (a warm and a cold meal) incl. drink

Included

BEST-Meals (a warm and a cold meal) incl. drinks

Included

Exquisite menus at an excellent service

Sky-Meals

Sky-Meal from €7,90

Can be added to SMART-Meals from €7,90

Can be added to BEST-Meals from €7,90

Cannot be added

1 bag up to 23 kg

from €25
if booked online

Included

Included

See baggage up to 32 kg

2nd bag up to 23 kg

€150 
 if booked online

€150 
 if booked online

Included

See baggage up to 32 kg

1 bag up to 32 kg

Cannot be added

Cannot be added

Cannot be added

Included

2nd bag up to 32 kg

Cannot be added

Cannot be added

Included

Hand luggage up to 8kg

Included

Included

Included

2 items of hand luggage

Included

2 items of hand luggage

Preferred seating
(Middle seat)

from €8

Included

Included

Cannot be added

No middle seats available.

Preferred seating
(Aisle or window)

from €18

Included

Included

Included

Seat

Standard seat

Standard seat

Comfort seat with more legroom and generously adjustable backrest

Premium lie-flat seat in exclusive area

More legroom and a comfortably adjustable backrest included

From € 85
depending on availability6

From € 40
depending on availability6

Included

Included

Two-metre-long bed with a horizontal lying surface

Lounge access

Cannot be added

Included

3

Included

3

Lounge access at selected airports

Reserved
hand luggage compartment

Cannot be added

Cannot be added

Included

Included

Priority check-in & boarding

Included

4 

Included

4 

Included

Included

Access to security fast lane

Included

5 

Included

5 

Included

5 

Included

At select airports

Booking changes

Surcharge

Free with Flex option1

Free with Flex option1

Free with Flex option1

Cancellation

Cannot be added

Free with Flex option1

Free with Flex option1

Free with Flex option1

Extras
Special luggage and sport equipment

Surcharge2
(price depends on service)

Surcharge2
(price depends on service)

Surcharge2
(price depends on service)

Surcharge2
(price depends on service)

In-flight entertainment
Wings Entertain

€9,90 
(payment on board)

€9,90 
(payment on board)

Included

Included

WiFi on board 
Wings Connect

Surcharge2
(price depends on service,
payment on board)

Surcharge2
(price depends on service,
payment on board)

Surcharge2
(price depends on service,
payment on board)

Surcharge2
(price depends on service,
payment on board)

Key

  • Included
  • Cannot be added

Footnote list

1 Can be added for a surcharge; free booking changes and cancellation possible until the end of the departure date

2 Where available

3 Lounge access at select airports for HON, SEN and FTL

4 Inclusive for for HON, SEN and FTL

5 Inclusive for HON and SEN

6 The seat reservation option (with extra legroom) applies exclusively to selected flights and depends on the route and availability. This offer may not be available on some of the following aircraft: A319, A320, B737, B738, Q400, E190.

In order to prevent forms from being used to send unsolicited email (spam or junk mail), we require security text fields to be filled in. They guarantee that the forms are only submitted by "real" people rather than automatically.

Please bear with our use of security text fields. Enter the characters shown in the image in the security text field.

If you cannot see an image, check your browser settings to see if images (format: .jpg) are set to be displayed. If necessary, use another browser such as Internet Explorer.

We collect and use your email address in the context of the newsletter in order to send you news that informs you about interesting topics relating to Eurowings. Furthermore, we also process and use the email address provided to send you personalised offers in connection with the newsletter.

Should a link in the newsletter lead you to our websites, you also give us permission to process and use your IP address, as well as geo data, web beacons or similar technologies to check whether the offers presented to you have met your requirements.

We will process and use the data identified in this manner as long as you are registered to receive the newsletter. You can withdraw permission for the processing and use of your email address and the analysis in the context of the newsletter at any time. To do so, please click on the link indicated for this purpose in the email. The data will then be deleted.

etix® is an electronic ticket that replaces paper tickets. It has a 13-digit number in addition to your booking code. You receive this etix® ticket number under certain circumstances, for example if you book through the Lufthansa website or a travel agent. It is saved for you in the etix® database. When you present your etix® ticket number and a photo ID, you will receive your boarding pass.

Track your flight and stay up to date on the latest status.

The connection between ${originairport} and ${destinationairport} is carried out by our partner, Condor. You can book your flight directly with Condor. Would you like to be automatically redirected to Condor?

Your information has been transferred successfully. 

There was a problem transferring your information to us. Please try again later.

Map

The following route network map is not optimised for screen readers. Use the search feature above to access the content.

A map of Europe will show airports for selecting a flight route. Use the arrow keys or TAB to navigate through the list. Press ENTER to select an airport as a departure or destination airport.

Loading ...

Loading ...

When flying from, to or over certain countries* airlines are required by law to collect certain data through the Advance Passenger Information System (APIS) and to forward it to the authorities of those countries prior to the flight.

The following information is required:

  • Title
  • First name and surname
  • Date and country of birth
  • Gender
  • Nationality
  • Passport information

Additional APIS information is required for entry into the USA:

  • Country of residency
  • Destination airport
  • Complete address of your destination (street, city, postal code, state/province, country) 

Passengers who book online can enter this information immediately after completing their booking. Any missing information can be added later by going to 'My Eurowings'.

To avoid unnecessary delays at the check-in counter, we recommend that you submit the APIS information as early as possible using our online form.

Please note that you may not be permitted to travel if the information is not complete.

Footnote list

* United Kingdom, United States of America, Mauritius, Dominican Republic, Thailand, Cuba

Web check-in is currently available on our long-haul flights to Mauritius, Bangkok, Kapstadt, Phuket, Cancun*, Montego Bay*, Puerto Plata* und Punta Cana* available. For flights to USA, Havana, Cuba, Barbados, Varadero, La Romana und Windhoek is currently Web check-in unavailable.

You can check in online 24 hours before departure here. Web check-in usually closes 90 minutes before departure. Here you can check the exact times for the web and mobile check-in at your departure airport

Please use our check-in counter at the airport. The check-in counters open three hours before departure and close 60 minutes before scheduled departure time.

* Please note that it is not possible to print a board card for these flights.

Web check-in is currently available on our long-haul flights to Mauritius, Bangkok, Kapstadt, Phuket, Cancun*, Montego Bay*, Puerto Plata* und Punta Cana* available. For flights to USA, Havana, Cuba, Barbados, Varadero, La Romana und Windhoek is currently Web check-in unavailable.

You can check in online 72 hours before departure here. Web check-in usually closes 90 minutes before departure. Here you can check the exact times for the web and mobile check-in at your departure airport.

Please use our check-in counter at the airport. The check-in counters open three hours before departure and close 60 minutes before scheduled departure time.

* Please note that it is not possible to print a board card for these flights.

To protect you from the unauthorised use of your email address, we have sent you a confirmation link by email. If you have not received an email, please check your spam folder.

We regret that we cannot fulfil your newsletter subscription. Please try again.

A registration already exists with this email address ${EMAIL}.

The opening and closing times for web and mobile check-in may vary depending on the departure airport. You can review the exact web and mobile check-in times for your departure airport here.

Information about long-haul flights

Web check-in is currently available on our long-haul flights to Mauritius, Bangkok, Kapstadt, Phuket, Cancun*, Montego Bay*, Puerto Plata* und Punta Cana* available. For flights to USA, Havana, Cuba, Barbados, Varadero, La Romana und Windhoek is currently Web check-in unavailable.

You can check in online 72 hours before departure here. Web check-in usually closes 90 minutes before departure. Here you can check the exact times for the web and mobile check-in at your departure airport.

Please use our check-in counter at the airport. The check-in counters open three hours before departure and close 60 minutes before scheduled departure time.

*  Please note that it is not possible to print a board card for these flights.

Booking changes, name changes and booking additional services:

You can only make booking and name changes as well as book additional services (e.g. adding luggage) via the website until web and mobile check-in closes at your departure airport.

Review the exact web and mobile check-in times for your departure airport here: