Privacy policy

If you have any questions, requests or comments about data protection issues, please send an email to our data protection officer at the following address: datenschutz@eurowings.com

  • Eurowings considers privacy and personal data protection to be of paramount importance. We pay special attention to this on our website, eurowings.com.

    Any personal data that is collected while visiting our web pages is handled in line with German legislation, the Federal Data Protection Law (BDSG in German), the Telecommunications Media Law (TMG in German), and other data protection provisions. At Eurowings we respect your private and personal details.

    To protect your data from any unintentional or deliberate manipulation, loss, deletion or access by unauthorised persons, we have in place technical and organisational security measures. As technology advances, we constantly improve these measures.

  • We need some personal data to be able to deal with your flight booking. When you visit our website, by default our web servers save the IP address of your internet service provider, the website you used to reach our homepage, the webpages you visit at Eurowings, as well as the date and duration of your visit. Eurowings uses cookies to track visitor preferences and adapt our webpages accordingly.

    The first time you book with Eurowings we ask you to provide specific information, such as your name, address, postal address, telephone number and email address, and then to select a user name and a password. We store this data so that you do not have to re-enter it when you subsequently book online. Alongside this we ask for your payment details, such as bank details, account number or credit card number, every time you make a booking. The flight booking is carried out via SSL (secure socket layer), which transmits the data securely between your web browser and our booking system.

    Furthermore, personal data is only stored if you choose to provide it to us, for instance when you register, fill out a survey, enter a competition or provide it as part of a contract (e.g. a flight).

    In line with EU directive 996/2010, Eurowings offers every passenger the option of appointing a contact person to be informed in the event of an emergency. They can appoint this person through our call centre. This information is linked to the booking and only used for the purposes stipulated in directive 996/2010. It will be deleted 48 hours after the final flight listed in the booking.

    Data regarding the flight, passengers, additional services and contact and payment details is also stored beyond the duration of the contract. You can access this data at any time in your profile under 'My bookings'.

  • API (Advance passenger information): the collection and transmission of required passenger data

    A growing number of destination countries oblige airlines to forward passenger data to them for arriving in and departing from the country; some also require it from airlines flying over the country. Usually, such legal regulations involve the transmission of data on the identity and on the travel documents (passport, visa) of the passengers and crew on board the aircraft.

    As a rule, an airline does not have this data, so it must collect them shortly before an aircraft departs, which increasingly is being done by means of the 'machine-readable zone' in the new travel documents.

    Collection of the data is done solely for immediate transmission to the authorities of the destination country.

    Extension of the API obligation in the European Union is planned over the next few years.

  • Eurowings does not sell or lend the personal data of its customers or applicants to third parties. The only time we pass on your personal data (including information on your method of payment and flight booking) is to the issuing company of the credit or bank card with which you paid for your booking.

    We only pass on personal data to the authorities in line with valid legal provisions. Our staff and suppliers/partners are sworn to confidentiality and data secrecy in line with Section 5 of the Federal Data Protection Law (BDSG in German). All airlines are legally obliged to disclose the flight and booking details of all passengers to the UK’s customs and border authorities. This data is used exclusively for security-related purposes.

  • You have the right to receive information on request and free of charge about the data you have stored on our website. You further have the right to correct, delete or block incorrect data. Deletion/blocking does not affect data required by law for accounting and billing-related purposes.

  • We use 'cookies' (files containing set-up details) in accordance with the provisions of the German Association for the Verification of Distribution of Advertising Media (IVW). These cookies help you to use our products more easily by storing your login data, meaning you do not have to register every time you make a booking. You can also take advantage of our offers without cookies. Most browsers are configured to accept cookies automatically but it is possible to deactivate the storage of cookies or to configure your browser to tell you when cookies are sent. Data in cookies may be forwarded to cooperation partners once you have given your consent.

  • We use cookie-based tracking software to calculate frequency of use and the number of visits. The software, however, does not allow us to collect personal data that would enable us to draw conclusions as to the users' identities. Eurowings may provide statistics on customer habits and their use of the website to reputable third-party companies if said statistics do not contain any personal information that would permit conclusions to be drawn as to the customers' identities.

    Exactag GmbH

    Exactag GmbH collects and stores data on this website (www.exactag.com) and its subpages for marketing and optimisation purposes. From this data user profiles can be created under a pseudonym. For this purpose, cookies and a technique that is called fingerprint can be used. Cookies are small text files that are stored locally in the cashe of the visitor’s web browser. The fingerprint technology (also called IP-less Key) stores environment variables of the Internet browser in a database, without storing user-related data such as an IP address (IP address in Wikipedia). Cookies and/or fingerprints allow for the recognition of the Internet browser. The data collected by the Exactag technology is, without the explicit consent of the person concerned, not used to identify the user personally nor aggregated with any personal data about the bearer of the pseudonym. It is at all times possible to object to the data collection and storage with effect for the future (Opt-out) via this page: http://www.exactag.com/datenschutz/

    Adform A/S

    Cookies from Adform A/S (Wildersgade 10B, 1, 1408 Copenhagen K, Denmark) are allowed by Eurowings for the purpose of tailoring adverts of specific business partners to your tastes and browsing habits, so cookies may be stored on your computer when you visit our site. These cookies are temporary cookies, which will be automatically deleted after 60 days of inactivity. These third party cookies do not collect any personal information. The data stored is collected at certain times, allowing these companies to see which products have been viewed most frequently but this is done completely anonymously under randomly designated user ID numbers. This data will never be pooled with any personal information you have given Eurowings. Third party cookies have the sole purpose of allowing our partners to advertise products that may interest you. You can "Opt-out" from having cookies from Adform A/S stored on your PC by following this link: http://site.adform.com/privacy-policy/en/

    Optimise-it GmbH

    This website uses technologies by optimise-it GmbH, Karnapp 25, 21079 Hamburg (www.optimise-it.de) to collect and store data in pseudonymised form for marketing and optimisation purposes. Cookies and a technology known as Fingerprint are used to this end. Cookies refer to small text files that are stored locally in the Internet browser cache of the site visitor. The Fingerprint technology stores environmental variables of the Internet browser in a database, without saving unique user-related data such as an IP address. Cookies and Fingerprint allow the Internet browser to be recognised. The collected data are not used to personally identify the visitor of this website and are not combined with personal data regarding the pseudonym bearer. You have the option to prevent any future analysis via Fingerprint on this website by placing a block cookie or opt-out cookie over the chat window (see data privacy). An analysis will not be conducted via Fingerprint so long as you do not delete this cookie in the browser.

  • Data protection statement for use of Facebook plugins ('Like' button)

    Our website uses plugins provided by the social network Facebook Inc., 1601 South California Avenue, Palo Alto, CA 94304, USA. The Facebook plugin can be identified by the Facebook logo or by the 'Like' button. For an illustration and a full list of all Facebook plugins, click here.

    In compliance with Section 13 TMG (the German Telecommunications Media Law), we hereby inform you that when the plugin takes you to our website, it establishes a direct connection between your browser and the Facebook server. This connection is created regardless of whether you have clicked the Facebook button or not. Even if you are not a Facebook member, Facebook can identify your IP address and save it, thereby gaining knowledge that you accessed our pages from your IP address.

    If you are a Facebook member and you click on the Facebook 'Like' button while you are logged in to your Facebook account, you have the option of linking our pages with your Facebook profile. This enables Facebook to assign the information that you have accessed our pages to your Facebook user account. If you do not want Facebook to assign this information to your Facebook user account, please log out of your Facebook user account.

    Please be aware that as the provider of these pages, we do not receive any information about the data transferred or about the nature or scope of its use by Facebook. For more information, please see the data use policy of Facebook here.

    Data protection statement for use of Google+ ('+1' button)

    Our website uses the 'Google+1' (Google Plus) plugin provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. The 'Google+1' (Google Plus) plugin is identifiable by the blue '+1' character on a white background.

    In compliance with Section 13 TMG (the German Telecommunications Media Law), we hereby inform you that when the plugin takes you to our website, it establishes a direct connection between your browser and the Google server. This connection is created regardless of whether you have clicked the 'Google+1' button or not. Even if you are not a Google Plus member, Google can identify your IP address and save it, thereby gaining knowledge that you accessed our website from your IP address.

    If you are a Google+ member and you click on the 'Google+1' button while you are logged in to your Google Plus user account, it enables Google to assign the information that you have accessed our site to your Google user account. If you do not want Google to assign this information to your Google Plus user account, please log out of your Google Plus user account.

    Please be aware that as the provider of these pages, we do not receive any information about the data transferred or about the nature or scope of its use by Google. For more information about the purpose, scope and use of the data collected by Google, please see the Google Buttons Policy here.

  • When you use the website, you agree to allow Eurowings to collect information and use it in the manner described above. Due to fast-paced developments in internet technology we sometimes need to adapt our privacy policy. We will always inform you of these improvements.

    If you have questions, requests or comments concerning data protection, please send an email to our data protection officer at datenschutz@eurowings.com

  • We collect and use your email address in the context of the newsletter in order to send you news that informs you about interesting topics relating to Eurowings. Furthermore, we also process and use the email address provided to send you personalised offers in connection with the newsletter.

    Should a link in the newsletter lead you to our websites, you also give us permission to process and use your IP address, as well as geo data, web beacons or similar technologies to check whether the offers presented to you have met your requirements.

    We will process and use the data identified in this manner as long as you are registered to receive the newsletter. You can withdraw permission for the processing and use of your email address and the analysis in the context of the newsletter at any time. To do so, please click on the link indicated for this purpose in the email. The data will then be deleted.

  • Our online offers contain links to other websites that are not covered by this data protection statement. We have no way of ensuring their operators fulfil data protection provisions.

We can only transport children under the age of 12 at the time of travel if they travel with a responsible companion who has reached majority. Children and the accompanying adult must belong to the same booking (with the same booking number). If this is not the case, please contact our call centre no later than 3 days before departure.

In event that the accompanying adult is not a parent or legal guardian, we will need written permission from a parent or a legal guardian. Please use the form provided for this purpose. Without this written permission, we regret that we will have to refuse carriage.
On direct flights within Germany, childen ages 5 through 11 may travel with Eurowings without an accompanying adult (unaccompanied minors). Our child-friendly staff will care for your child and ensure that he or she reaches the destination airport safely.

Infants under the age of 2 are not entitled to a seat. Instead, they are transported on the lap of an adult and secured with a seatbelt (loop belt).

Alternatively, we offer transport in a child safety seat in a separate seat. Bookings may only be made through the call centre or at one of our airport counters. Online booking is excluded.

More information about travelling with children.

 Important: the valid age is that on the date of the last flight in the booking.  

Travelling with infants

We can only transport children under the age of 12 at the time of travel if they travel with a responsible companion who has reached majority. Children and the accompanying adult must belong to the same booking (with the same booking number). If this is not the case, please contact our call centre no later than 3 days before departure.

In event that the accompanying adult is not a parent or legal guardian, we will need written permission from a parent or a legal guardian. Please use the form provided for this purpose. Without this written permission, we regret that we will have to refuse carriage.
On direct flights within Germany, childen ages 5 through 11 may travel with Eurowings without an accompanying adult (unaccompanied minors). Our child-friendly staff will care for your child and ensure that he or she reaches the destination airport safely.

Infants under the age of 2 are not entitled to a seat. Instead, they are transported on the lap of an adult and secured with a seatbelt (loop belt).

Alternatively, we offer transport in a child safety seat in a separate seat. Bookings may only be made through the call centre or at one of our airport counter. Online booking is excluded.

More information about travelling with children.

 Important: the valid age is that on the date of the last flight in the booking.

Carriage of baggage

Description Type of service Short and medium-haul route
(Charges per person and flight segment)
Long-haul route
(Charges per person and flight segment)
Reduced baggage surcharge for a maximum of one item of checked luggage BAG from €8 / £7 / CHF 9 / $9 / CZK 216 / SEK 78 / NOK 72 / PLN 35 / HUF 2,478 (depending on route) from €25 / £22 / CHF 27 / $27 / CZK 676 / SEK 244 / NOK 225 / PLN 108 / HUF 7,745 / AED 110 / THB 1,100
Baggage surcharge for a maximum of one item of checked luggage BAG (BM) €30 / £27 / CHF 33 / $33 / CZK 811 / SEK 293 / NOK 270 / PLN 130 / HUF 9,294 (depending on route) €60 / £54 / CHF 65 / $65 / CZK 1,621 / SEK 586 / NOK 539 / PLN 260 / HUF 18,588 / AED 265 / THB 2,600
Baggage surcharge per additional item of checked luggage BAG 2 - 5 €75 / £67 / CHF 81 / $82 / CZK 2,027 / SEK 733 / NOK 674 / PLN 325 / HUF 23,235 €150 / £134 / CHF163 / $164 / CZK4.054 / SEK1.466 / NOK1.348 / PLN 651 / HUF 46.471 / AED 662 / THB 6.400
Excess luggage surcharge for the first item of luggage of up to 9 kg of excess weight XBA/XMA
€50 / £45 / CHF 54 / $55 / CZK 1,351 / SEK 489 / NOK 449 / PLN 217 / HUF 15,490 €100 / £89 / CHF 108 / $109 / CZK 2,702 / SEK 977 / NOK 899 / PLN 434 / HUF 30,981 / AED 441 / THB 4,300
Excess luggage surcharge for additional items of excess luggage of up to 9 kg of excess weight XBB-XBE/MBXME €50 / £45 / CHF 54 / $55 / CZK 1,351 / SEK 489 / NOK 449 / PLN 217 / HUF 15,490 €100 / £89 / CHF 108 / $109 / CZK 2,702 / SEK 977 / NOK 899 / PLN 434 / HUF 30,981 / AED 441 / THB 4,300
Transport of ski equipment weighing up to max. 30 kg (skis/snowboards – max. 3 pairs/boards per person) incl. accessories such as sticks and ski/snowboarding boots (depending on availability) SKI no charge no charge
Transport of sports weapons per item (incl. ammunition) WEAP €50 / £45 / CHF 54 / $55 / CZK 1,351 / SEK 489 / NOK 449 / PLN 217 / HUF 15,490 not available
Transport of golf equipment per set GOLF €50 / £45 / CHF 54 / $55 / CZK 1,351 / SEK 489 / NOK 449 / PLN 217 / HUF 15,490 €100 / £89 / CHF 108 / $109 / CZK 2,702 / SEK 977 / NOK 899 / PLN 434 / HUF 30,981 / AED 441 / THB 4,300
Transport of bicycle (packed securely for transport) per bike
Packing material is not provided by us (depending on availability)
BIKE €50 / £45 / CHF 54 / $55 / CZK 1,351 / SEK 489 / NOK 449 / PLN 217 / HUF 15,490 €100 / £89 / CHF 108 / $109 / CZK 2,702 / SEK 977 / NOK 899 / PLN 434 / HUF 30,981 / AED 441 / THB 4,300
Transport of the following specialised equipment: bodyboard, surfboard, sailboard/hang-glider, diving equipment (depending on availability) SPEQ €50 / £45 / CHF 54 / $55 / CZK 1,351 / SEK 489 / NOK 449 / PLN 217 / HUF 15,490 €100 / £89 / CHF 108 / $109 / CZK 2,702 / SEK 977 / NOK 899 / PLN 434 / HUF 30,981 / AED 441 / THB 4,300

Please note:

If your booking consists of an etix® ticket number and/or a Eurowings flight booked via one of our partner airlines or at a travel agency, luggage rules may vary. Please contact the relevant airline or travel agency for more information.

Service for disabled passengers

Description Type of service Short and medium-haul route
(Charges per person and flight segment)
Long-haul route
(Charges per person and flight segment)
Boarding and disembarking assistance for visually impaired passengers BLND no charge no charge
Boarding and disembarking assistance for deaf passengers and sign language users DEAF no charge no charge
Assistance for passengers with impaired mobility on airport apron WCHR no charge no charge
Assistance for passengers with impaired mobility on aircraft steps WCHS no charge no charge
Carrying passengers with impaired mobility to seat on aircraft WCHC no charge no charge
Transport of manually operated wheelchair WCMP no charge no charge
Transport of a motorised wheelchair operating on dry batteries WCBD no charge no charge
Transport of a assistance dog Assistance dog no charge no charge

Specific services

Description Type of service Short and medium-haul route
(Charges per person and flight segment)
Long-haul route
(Charges per person and flight segment)
Service surcharge levied on a booking or booking change (flight date) in line with Article 5.2.3 of the GCC, as booked via the call centre, at our airport sales desk or through a commercial agent ADD €20 / £18 / CHF 22 / $22 / CZK 540 / SEK 195 / NOK 180 / PLN 87 / HUF 6,196 (per booking, not per person and per journey) €20 / £18 / CHF 22 / $22 / CZK 540 / SEK 195 / NOK 180 / PLN 87 / HUF 6,196 / AED 88 / THB 900 plus difference in current flight price
Call centre service fee when subsequently booking additional services that can be booked online (e.g. additional luggage) RAD €10 / £9 / CHF 11 / $11 / CZK 270 / SEK 98 / NOK 90 / PLN 43 / HUF 3,098 (per booking, not per person and per journey) €10 / £9 / CHF 11 / $11 / CZK 270 / SEK 98 / NOK 90 / PLN 43 / HUF 3,098 / AED 44 / THB 500 (per booking, not per person and per journey)
Charge for a change to the flight date up to 30 minutes before departure before web check-in closes RBK €70 / £62 / CHF 76 / $76 / CZK 1,892 / SEK 684 / NOK 629 / PLN 304 / HUF 21,686 plus difference in current flight price €90 / £80 / CHF 98 / $98 / CZK 2,432 / SEK 880 / NOK 809 / PLN 390 / HUF 27,882 / AED 397 / THB 3,800 plus difference in current flight price
Change of name per person and per booking NC1 €70 / £62 / CHF 76 / $76 / CZK 1,892 / SEK 684 / NOK 629 / PLN 304 / HUF 21,686 plus difference in current flight price €120 / £107 / CHF 130 / $131 / CZK 3,243 / SEK 1,173 / NOK 1,079 / PLN 521 / HUF 37,177 / AED 529 / THB 5,100 plus difference in current flight price
Transport of pets up to 8 kg in an appropriate container (Containers for transporting pets are not provided by us) PETC €55 / £49 / CHF 60 / $60 / CZK 1,486 / SEK 538 / NOK 494 / PLN 239 / HUF 17,039 (no additional charge for assistance dogs) not available (assistance dogs available, no charge)
Surcharge per payment by credit card, PayPal or RatePAY TAF 2% of the total booking fare (for domestic German flights plus VAT) 2% of the total booking fare
Surcharge per payment by credit card, PayPal or RatePAY (e.g. in the case of adding luggage or purchasing flight vouchers) TAFR 2% of the payment amount (for domestic German flights plus VAT) 2% of the payment amount
Surcharge for payments by credit card for group bookings per person and leg TAFG 2% of the payment amount (for domestic German flights plus VAT) 2% of the payment amount
Fee per RatePAY-Invoice or PayPal RPF 2% of the payment amount (for domestic German flights plus VAT) 2% of the payment amount
Service charge per leg for children up to 2 years of age INF €19 / £17 / CHF 21 / $21 / CZK 513 / SEK 186 / NOK 171 / PLN 82 / HUF 5,886 €75 / £67 / CHF 81 / $82 / CZK 2,027 / SEK 733 / NOK 674 / PLN 325 / HUF 23,235 / AED 331 / THB 3,200
Supervision of children between 5 and 11 travelling alone (unaccompanied minor service in accordance with Article 21) only within Germany and on flights from Germany to Zurich and Vienna  UM €50 / £45 / CHF 54 / $55 / CZK 1,351 / SEK 489 / NOK 449 / PLN 217 / HUF 15,490 not available
Transport of pushchairs on airport apron, on aircraft steps, in the airport Pushchairs no charge no charge
Seat reservation – standard (Middle seat) SEF from €5 / £4 / CHF 5 / $5 / CZK 135 / SEK 49 / NOK 45 / PLN 22 / HUF 1,549 from €8 / £7 / CHF 9 / $9 / CZK 216 / SEK 78 / NOK 72 / PLN 35 / HUF 2,478 / AED 35 / THB 400
Seat reservation – standard (Middle seat) for subsequent bookings at the airport desk SEF €10 / £9 / CHF 11 / $11 / CZK 270 / SEK 98 / NOK 90 / PLN 43 / HUF 3,098 €15 / £13 / CHF 16 / $16 / CZK 405 / SEK 147 / NOK 135 / PLN 65 / HUF 4,647 / AED 66 / THB 700
Seat reservation – standard (Aisle or window) SEF from €10 / £9 / CHF 11 / $11 / CZK 270 / SEK 98 / NOK 90 / PLN 43 / HUF 3,098 from €18 / £16 / CHF 20 / $20 / CZK 486 / SEK 176 / NOK 162 / PLN 78 / HUF 5,576 / AED 79 / THB 800
Seat reservation – standard (Aisle or window) for subsequent bookings at the airport desk SEF €20 / £18 / CHF 22 / $22 / CZK 540 / SEK 195 / NOK 180 / PLN 87 / HUF 6,196 €30 / £27 / CHF 33 / $33 / CZK 8111 / SEK 293 / NOK 270 / PLN 130 / HUF 9,294 / AED 132 / THB 1,300
Seat reservation with more legroom (in BASIC fare, including snack & drink) SEF from €17 / £15 / CHF 18 / $19 / CZK 459 / SEK 166 / NOK 153 / PLN 74 / HUF 5,267 (depending on route) from €85 / £76 / CHF 92 / $93 / CZK 2,297 / SEK 831 / NOK 764 / PLN 369 / HUF 26,333 / AED 375 / THB 3,600
Seat reservation with more legroom (in BASIC fare, including snack & drink) for subsequent bookings at the airport desk SEF €35 / £31 / CHF 38 / $38 / CZK 946 / SEK 342 / NOK 315 / PLN 152 / HUF 10,843 €90 / £80 / CHF 98 / $98 / CZK 2,432 / SEK 880 / NOK 809 / PLN 390 / HUF 27,882 / AED 397 / THB 3,800
Seat reservation with more legroom (in SMART fare, including snack & drink) SEF from €3 / £3 / CHF 3 / $3 / CZK 81 / SEK 29 / NOK 27 / PLN 13 / HUF 929 (depending on route) from €40 / £36 / CHF 43 / $44 / CZK 1,081 / SEK 391 / NOK 360 / PLN 174 / HUF 12,392 / AED 176 / THB 1,700
Seat reservation with more legroom (in SMART fare, including snack & drink) for subsequent bookings at the airport desk SEF €15 / £13 / CHF 16 / $16 / CZK 405 / SEK 147 / NOK 135 / PLN 65 / HUF 4,647 €50 / £45 / CHF 54 / $55 / CZK 1,351 / SEK 489 / NOK 449 / PLN 217 / HUF 15,490 / AED 221 / THB 2,200
Extra seat: empty middle seat (valid for the transport of musical instruments larger than a guitar)   Extra ticket (same price as existing ticket if booked by midnight on the same day; otherwise the flight fare on the day the private seat is booked) Extra ticket (same price as existing ticket if booked by midnight on the same day; otherwise the flight fare on the day the private seat is booked)

Other charges

Description Type of service Short and medium-haul route
(Charges per person and flight segment)
Long-haul route
(Charges per person and flight segment)
Save Your Price SYP €2 / £2 / CHF 2 / $2 / CZK 54 / SEK 20 / NOK 18 / PLN 9 / HUF 620 €10 / £9 / CHF 11 / $11 / CZK 270 / SEK 98 / NOK 90 / PLN 43 / HUF 3,098 / AED 44 / THB 500
Flat-rate compensation per returned direct debit CBF €7,65 / £7 / CHF 8 / $8 / CZK 207 / SEK 75 / NOK 69 / PLN 33 / HUF 2,370 €7,65 / £7 / CHF 8 / $8 / CZK 207 / SEK 75 / NOK 69 / PLN 33 / HUF 2,370 / AED 34 / THB 400
Charge-incurring booking change and cancellation in fares with the Flex option in line with Article 19.4.3 CXL/RBK
flex

€75 / £67 / CHF 81 / 82$ / CZK 2,027 / SEK 733 / NOK 674 / PLN 325 / HUF 23,235

€90 / £80 / CHF 98 / $98 / CZK 2,432 / SEK 880 / NOK 809 / PLN 390 / HUF 27,882 / AED 397 / THB 3,800

Errors and omissions excepted.

For further information please consult our General Conditions of Carriage.

Services

BASIC

Our budget fare

SMART

Our standard fare

BEST

Our Premium fare

Collect miles - Boomerang Club or Miles & More

Included

Included

Included

Increased mileage credit,
including HON Circle miles

Snack & drink

From €6

Included

Included

À la carte catering

1 bag up to 23 kg

€9 - 15 
(depending on the route
if booked online

Included

Included

2nd bag up to 23 kg

€75
if booked online

€75
if booked online

Included

Preferred seating 
(Middle Seat)

€8

Included

Included

Throughout the 
Airbus fleet in rows 1-3

Preferred seating
(Aisle or window)

€12

Included

Included

Throughout the 
Airbus fleet in rows 1-3

Seat with more legroom
Snack & drink included

€19 - 21
(depending on the route
 where available

€4 - 6
(depending on the route
 where available

Included

Throughout the 
Airbus fleet

Adjacent seat free

Cannot be added

Cannot be added

Included

Lounge access

Cannot be added

Lounge access at select airports for HON, SEN and FTL

Lounge access at select airports

Reserved
hand luggage compartment

Cannot be added

Cannot be added

Included

Priority check-in

Cannot be added

Cannot be added

Included

Access to security fast lane

Cannot be added

Cannot be added

Included

At select airports

Booking changes

Surcharge

Free with Flex option *

Free with Flex option *

Cancellation

Cannot be added

Free with Flex option *

Free with Flex option *

Extras
Special luggage and sport equipment

Surcharge**
(price depends on service)

Surcharge**
(price depends on service)

Surcharge**
(price depends on service)

Key

  • Included
  • Cannot be added
Services

BASIC

Our budget fare

SMART

Our standard fare

BEST

Our Premium fare

Collect miles - Boomerang Club or Miles & More

Included

Included

Included

Mileage credit, including HON Circle miles

SMART-Meals

Cannot be added

Included

One warm and one cold meal incl.

Cannot be added

À la carte catering

Sky-Meals
(Six meals to chose from)

Sky-Meal from €7,90

Can be added to SMART-Meals

Cannot be added

À la carte catering

À la carte catering

Cannot be added

Cannot be added

Included

1 bag up to 23 kg

€30
if booked online

Included

Included

2nd bag up to 23 kg

€150 
 if booked online

€150 
 if booked online

Included

Preferred seating
(Middle seat)

€10

Included

Included

Throughout the 
Airbus fleet in rows 1-3

Preferred seating
(Aisle or window)

€20

Included

Included

Throughout the 
Airbus fleet in rows 1-3

Seat with more legroom

€90
where available

€50
where available

Included

Premium seating in the exclusive area

Cannot be added

Cannot be added

Included

More legroom and a comfortably adjustable backrest included

Cannot be added

Cannot be added

Included

Lounge access

Cannot be added

Lounge access at select
airports for HON, SEN and FTL

Lounge access at select airports

Reserved
hand luggage compartment

Cannot be added

Cannot be added

Included

Priority check-in
and boarding

Cannot be added

Cannot be added

Included

Access to security fast lane

Cannot be added

Cannot be added

Included

At select airports

Booking changes

Surcharge

Free with Flex option*

Free with Flex option*

Cancellation

Cannot be added

Free with Flex option*

Free with Flex option*

Extras
Special luggage and sport equipment

Surcharge**
(price depends on service)

Surcharge**
(price depends on service)

Surcharge**
(price depends on service)

In-flight entertainment
Wings Entertain

€9,90 
(payment on board)

€9,90 
(payment on board)

Included

WiFi on board 
Wings Connect

Surcharge 
(price depends on service,
payment on board)

Surcharge 
(price depends on service,
payment on board)

Surcharge 
(price depends on service,
payment on board)

Key

  • Included
  • Cannot be added

Footnote list

* Can be added for a surcharge; free booking changes and cancellation possible until the end of the departure date

** Where available

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etix® is an electronic ticket that replaces paper tickets. It has a 13-digit number in addition to your booking code. You receive this etix® ticket number under certain circumstances, for example if you book through the Lufthansa website or a travel agent. It is saved for you in the etix® database. When you present your etix® ticket number and a photo ID, you will receive your boarding pass.

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Map

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When flying from, to or over certain countries* airlines are required by law to collect certain data through the Advance Passenger Information System (APIS) and to forward it to the authorities of those countries prior to the flight.

The following information is required:

  • Title
  • First name and surname
  • Date and country of birth
  • Gender
  • Nationality
  • Passport information

Additional APIS information is required for entry into the USA:

  • Country of residency
  • Destination airport
  • Complete address of your destination (street, city, postal code, state/province, country) 

Passengers who book online can enter this information immediately after completing their booking. Any missing information can be added later by going to 'My Eurowings'.

To avoid unnecessary delays at the check-in counter, we recommend that you submit the APIS information as early as possible using our online form.

Please note that you may not be permitted to travel if the information is not complete.

Footnote list

* United Kingdom, United States of America, Mauritius, Dominican Republic, Thailand, Cuba

Partner Airlines

Airline Airline code Website Baggage policy
Lufthansa LH www.lufthansa.com click here
Germanwings 4U www.eurowings.com click here
SWISS LX www.swiss.com click here
Austrian Airlines OS www.austrian.com click here
Brussels Airlines SN www.brusselsairlines.com click here
Condor DE www.condor.com click here
United Airlines UA www.united.com click here
Air Canada AC www.aircanada.com click here
All Nippon Airways NH www.anaskyweb.com click here

Web check-in is currently only available on our long-haul flights to Mauritius. 
You can check in online 72 hours before departure here. Web check-in closes 90 minutes before departure.

Web check-in is currently unavailable on our long-haul flights to Miami, Orlando, Las Vegas, Seattle, Fort Myers, Bangkok, Phuket, Cancun, Havanna, Varadero, Punta Cana, Puerto Plata, Montego Bay, Cape Town, Windhoek.
Please use our check-in counter at the airport. The check-in counters open three hours before departure and close 60 minutes before scheduled departure time.

Web check-in is currently only available on our long-haul flights to Mauritius. You can check in online 72 hours before departure here. Web check-in usually closes 90 minutes before departure. Here you can check the exact times for the web and mobile check-in at your departure airport.

Web check-in is currently unavailable on our long-haul flights to Miami, Orlando, Las Vegas, Seattle, Fort Myers, Bangkok, Phuket, Cancun, Havanna, Varadero, Punta Cana, Puerto Plata, Montego Bay, Cape Town, Windhoek.
Please use our check-in counter at the airport. The check-in counters open three hours before departure and close 60 minutes before scheduled departure time. 

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The opening and closing times for web and mobile check-in may vary depending on the departure airport. You can review the exact web and mobile check-in times for your departure airport here.

Information about long-haul flights

Web check-in is currently only available for flights to/from Mauritius
Unfortunately web check-in is currently unavailable for flights to/from Mauritius.
Please use our check-in counter at the airport. The check-in counters open three hours before departure and close 60 minutes before scheduled departure time.  

Booking changes, name changes and booking additional services:

You can only make booking and name changes as well as book additional services (e.g. adding luggage) via the website until web and mobile check-in closes at your departure airport.

Review the exact web and mobile check-in times for your departure airport here: