Price information

* Basic fare, unless indicated otherwise – checked luggage is subject to surcharges. Price per leg and person. Limited seating capacity.

Customer information regarding coronavirus

Customer information: Coronavirus


Eurowings is aware that the unclear news situation regarding the danger and spread of coronavirus (COVID-19) can be worrying for air travellers. Given these circumstances, we appreciate your continued trust in us.

The health and safety of our passengers and employees is our highest priority. We would therefore like to provide you with comprehensive information on the current situation and our measures.

Last update
07/08/2020 at 17:00 p.m.

Since the outbreak of the coronavirus, we have been monitoring the situation closely and are doing our best to support your travel plans.

We recommend you use our self-service in order to rebook or cancel your flight. In these challenging times, we want to give you as much flexibility as possible.

Responses to your most frequently asked questions are listed in our FAQs around the topics:

We are expanding our flight routes monthly

Travel restrictions are relaxing within Europe and we are ready to fly you again.

We add new routes to our flight schedule monthly, so keep a look out for your favourite destinations.

Travelling in times of Corona

We inform you about all important measures along your journey to ensure your safety and wellbeing.

In order to make travelling safe for everyone, please use a mouth and nose cover at the airport and on board flights with Eurowings.
 

We will fly you home

We would like to give you the greatest possible security and flexibility along your entire journey - from flight booking to the return trip.

Eurowings therefore offers you a return flight guarantee within Europe to Germany.

 

Your health is our priority

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We have taken precautions to protect you, our crew and employees on the ground from health risks in the best possible way.
 

We are well prepared for any suspicious cases on board. In these cases, the tried and tested procedures developed by our Medical Services for passengers with infectious diseases and in which our crews are trained would apply.
 

  • For the benefit of all, masks are compulsory onboard all flights

  • During boarding, check-in and on board we pay attention to the greatest possible distance and try to leave seats free between passengers whenever possible

  • We limit the contact between cabin crew and our guests: For example, we temporarily reduce our on-board service

In order to protect yourself and others after your return from a current risk area, passengers will be required to undergo mandatory testing on their return to Germany from Saturday, August 8, 2020. Free corona tests are available for this purpose at German airports. If your test result is negative, the 14-day domestic quarantine for returnees from risk areas, which would otherwise be necessary, will be lifted.

FAQ: Flight status

Will my flight take place?

Will my flight take place?

Due to the spread of the coronavirus, we have extended our goodwill arrangements. Make changes to your booking here and also view your current flight status.

Why doesn't my flight with Eurowings take place as planned?

Why doesn't my flight take place as planned?

Eurowings has been gradually expanding its flight programme again. But even if many countries are now reopening their borders, the crisis is far from over: planning flight capacities is currently presenting airlines worldwide with enormous challenges and flights often have to be cancelled.

 

What are the reasons for flight cancellations?

  • Difficulty in planning: It is still extremely difficult to predict how many passengers from which airports, to which destination and date, will actually take their booked flight. So if our pre-planned offer is higher than the actual demand from our customers, we will have to cancel some flights.

  • Uncertainty factors: Very many customers rebook their flights thanks to our flexible rebooking offer. In addition, many people do not take their booked flights or request flight vouchers. This naturally leads to short-term changes for the airlines as well. But Eurowings wants to continue to offer them this flexibility because we understand their uncertainty.

  • Economic and ecological responsibility: The current difficult situation obliges all airlines not to take off with almost empty aircraft. Eurowings must also act economically in order to be able to continue to fly you to your destination during and after the crisis. In addition, we bear an ecological responsibility that we cannot forget in times of crisis. Against the background of this exceptional situation, cancellations or postponements of individual flights are unavoidable.


We would like to give you the best possible support in case of a flight change. We help you with rebooking, offer flight vouchers, refunds and inform you daily about changes in the flight schedule.

We ask for your understanding in this challenging time and will do our best to get you to your destination.

FAQ: Rebooking flights

How can I rebook my flight?

How can I rebook my flight?

Due to the exceptional circumstances caused by the spread of coronavirus, we would like to be even more accommodating to our customers by enabling you to make your travel plans even more flexible.
 

  • From now on, you can rebook flights up to 14 days before departure for an unlimited amount of times. The new flight can be booked on any date until 30 October 2021.

  • Rebooking fees will not be charged, regardless of which fare you booked.  If the fare of your new booking is more expensive due to a change of destination, class of travel or similar, an additional charge may be necessary. 

  • The route of your flight can be changed to any destination.
     

You are able to rebook your flights by using our self-service. The rebooking must be made at least 14 days before the scheduled departure date, otherwise the regular rebooking charge will be incurred.
 

This rule applies to all existing bookings and all new bookings until further notice.


 

Flexible waiver policy at Eurowings

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The following rebooking and cancellation conditions apply:

  New and existing bookings
Can I cancel my flight?
Can I rebook my flight?
yes
Is there a rebooking fee? 
no
When must the original flight booking have been made?
Existing bookings with departure dates until 30 October, 2021 can be rebooked for free

New bookings can be rebooked free of charge, until further notice.
Until when can I make use of the free rebooking option?
You can rebook your flights free of charge until 31 January, 2021
Until when do I have to rebook my flight to take advantage of the free rebooking service? 
at least 14 days before the departure date
Until when must the new flight take place?
until December 31, 2021
Can I make a rebooking for the same route at a later date?
yes (please note the dates above) 
Can I make a rebooking for a different route at a later date?
yes (please note the dates above) 
How often can I rebook my flight? 
unlimited times
What other costs may arise with the rebooking option? 
Potential differences to the current daily price of the new flight will be charged

I booked a long-haul flight. What do I need to know?

I booked a long-haul flight. What do I need to know?

Did you book a long-haul flight from Frankfurt or Munich?

Please note that Lufthansa is responsible for these flights. Please contact the Lufthansa Service Center with the booking code you have received from Lufthansa (via +49 (0)1806 000 221) or use their online service.

By calling the Service Center, you can rebook your flight free of charge. Lufthansa also grants a discount of 50€ per ticket for new bookings.

Further information can be found on the Lufthansa website.

 

Did you book a long-haul flight from Düsseldorf?

You can claim a voucher when cancelling this flight. The prerequisite is that it was booked via the Eurowings website or app. If you booked your flight via another provider (e.g. Lufthansa or a travel agency), please contact them.

If you received a rebooking confirmation in the meantime, please do not use this new booking code, but the one of your original booking instead.

You will find your original booking code on the confirmation we sent you by email. Please use the search function of your mail program if necessary.

If you have a MyEurowings account, you will find the code in the "My flight" section.

 

For customers who wish to return to Germany from a long-haul destination such as the USA, we have set up a special service hotline: It can be reached under the number +49 1806-000216. If you have booked a Eurowings long-haul flight to Frankfurt or Munich, please contact our partner Lufthansa directly.

 

 

How can flights of package holiday makers, business customers, groups and booked via third-party providers be changed?

How can flights of package holiday makers, business customers, groups and bookings via third-party providers be changed?

If you are affected by a flight cancellation, please take the following steps:

 

1. Passengers who have booked their trip through a travel agency

Please contact the issuing travel agency.
 

2. Passengers whose flight is part of a package tour

Please contact your tour operator.
 

3. Groups (more than 9 persons):

  • From now on, all flights can be rebooked as often as desired. The new flight can take place until 30 October, 2021.

  • Please make sure you rebook your original flight at least 14 days before the departure date. The final rebooking of your group must be made by stating the original group booking number (PNR), the desired alternative date (together with flight number and route) via the EW group department. Please send an email to gruppen@eurowings.com.

  • Group bookings are also eligible to claim a voucher for the value of their booked flight from 60 days before departure. The voucher needs to be requested up to 14 days before the departure date via gruppen@eurowings.com. For more information regarding flight vouchers, please read our voucher FAQs.
     

4. Customers who booked via third party websites (Opodo, Expedia and Co.)  

We recommend you use our current free rebooking option. If you booked via Expedia or Check24 you can also request a voucher. Alternatively, you can contact the third-party provider or booking portal through which the booking was made. 

 

5. Business customers:  

Please use our current free rebooking option or contact your Eurowings contact person.
 

All rebooking conditions can be found in these FAQs.
 

 

FAQ: Cancellations, flight vouchers and refunds

My flight was cancelled. How do I claim a voucher?

My flight was cancelled. How do I claim a voucher?

How can I request a voucher after my flight was cancelled? 
 

If your flight was cancelled by Eurowings, please log in here with your booking code and your last name and click on "Cancel flight/request voucher". You will then receive a flight voucher by e-mail within the following 24 hours. Please note that it will be sent to the e-mail address provided in the booking. The voucher will be issued in the currency which was used to originally purchase the flight ticket.

 

Am I eligible for a a flight voucher?

 

All passengers affected by a flight cancellation will receive a voucher. The prerequisite is that the booking was made on eurowings.com (company and MICE portal excluded). Please note that if you booked a return flight, both legs of your booking will be cancelled when claiming a voucher. Rebooking will then no longer be possible.

 

How can I redeem my voucher?
 

Flight vouchers issued after 2 June, 2020 are valid for 3 years. The one-year validity of vouchers issued before 2 June will be gradually extended for all customers. We will inform you by e-mail as soon as the validity of your voucher has been extended to three years. The flight voucher can be redeemed during its validity period as a means of payment on eurowings.com for flights on the entire Eurowings route network. Your new flight must be booked within three years, but the flight may take place at a later date.
 

Example:

Voucher issue date: 16/06/2020
New flight booking with voucher made on: 02/08/2022
New flight date: 04/07/2023
 

Instructions on how to redeem your voucher, as well as all terms and conditions of use, can be found here.

I would like to cancel an upcoming booking. What are my options?

I would like to cancel an upcoming flight. What are my options?


I do not wish to take my booked flight due to the Corona pandemic. What options does Eurowings offer in this case?
 

Eurowings offers two options for passengers who do not wish to take a booked and scheduled flight up until 24 October, 2020:
 

  • You can rebook your flight as often as you like up to 14 days before departure. Rebooking is free of charge and new flights can be booked for the travel period until 30 October, 2021.

  • Secondly, you can request a voucher for the value of your paid fare until 24 October, 2020. The voucher must be claimed up to 14 days before departure. The voucher is valid for three years from the date of issue. The flight route can be chosen freely when redeeming the voucher.

 

Am I eligible for a a flight voucher?

 

The prerequisite for receiving a voucher for your booking is that it was made on eurowings.com (company and MICE portal excluded). Please note that if you booked a return flight, both legs of your booking will be cancelled when claiming a voucher. Rebooking will then no longer be possible.

The voucher will be sent to the email address indicated in your original booking. You will receive your voucher within 24 hours after claiming it. The voucher will be issued in the currency which was used to originally purchase the flight ticket.

 

How can I redeem my voucher?
 

Flight vouchers issued after 2 June, 2020 are valid for 3 years. The one-year validity of vouchers issued before 2 June will be gradually extended for all customers. We will inform you by e-mail as soon as the validity of your voucher has been extended to three years. The flight voucher can be redeemed during its validity period as a means of payment on eurowings.com for flights on the entire Eurowings route network. Your new flight must be booked within three years, but the flight may take place at a later date.
 

Example:

Voucher issue date: 16/06/2020
New flight booking with voucher made on: 02/08/2022
New flight date: 04/07/2023
 

Instructions on how to redeem your voucher, as well as all terms and conditions of use, can be found here.

How can I claim a refund for my cancelled flight?

How can I claim a refund for my cancelled flight?

If your flight has been cancelled by Eurowings, you have the following options:

You can use our contact form to request a refund of the flight price. To do so, select the topic Claim a refund of the flight price. Afterwards, please provide us with the following information in the text field Your message:
 

  • six-digit booking code

  • passenger name(s)

  • flight date(s) 

  • Eurowings flight number (EW + number)
     

When can I expect my refund?

Due to the Corona pandemic, more than 90% of our flights had to be cancelled over a period of months - normally around 1% of flights are cancelled. Despite the difficult situation, we have massively increased our customer service resources to ensure that all requests are processed as quickly as possible.

Please understand that processing your request may take longer than usual. Eurowings currently reimburses flights daily to an unprecedented extent. We guarantee that we will meet all justified claims.
 

Thank you for your patience in these challenging times.

FAQ: Entry regulations during Corona

Entry regulations due to Corona

What are the entry regulations due to the spread of coronavirus?

In light of the Corona pandemic, many countries have imposed restrictions on entry. Therefore, we would like to urgently point out that taking a flight is no guarantee for a smooth entry into the destination country.

We recommend you inform yourself before departure about the current entry regulations of your destination country. The IATA website provides up-to-date entry regulations for all countries.

Some countries are currently introducing new entry regulations. Passengers must either fill out entry forms or complete a mandatory pre-registration online. In most cases, this registration must be carried out days ahead of departure to the destination country. Please find more information here or on the respective government website.

Should you be unable to start your journey in the context of the spread of the coronavirus due to changed entry regulations, Eurowings offers you the possibility of rebooking without a rebooking fee. Please inform yourself about the daily departures and flight cancellations.

 

 
FAQ: Changes on board and at the airport

What are the hand luggage restrictions at German airports due to the pandemic?

What are the hand luggage restrictions at German airports?

Due to the progressive spread of the coronavirus, we've introduced measures at the security check and on board to ensure our passengers safety. These measures include the number of hand luggage items you can bring on board our flights.

 

Please note:

At all German airports, passengers are now only allowed to pass through the security check with one piece of hand luggage. We recommend that all our passengers comply with the applicable hand baggage regulations and carry only one piece of hand baggage per person.

Security control: Please keep a distance of at least two armlengths from other passengers when passing through the security check.

 

More information on social distancing and infection prevention measures is provided here.

 

 

Current restrictions and special requirements at the airport

Which current restrictions and special requirements apply at the airport?

Due to the current spread of corona, individual airports have implemented measures to curb it.

While you can find more detailed information on the website of your departure and destination airport, we have summarised the most important updates for you:
 

  • Wearing mouth and nose cover: Please note that some airports have introduced obligated mouth and nose cover both in the terminals and in the shops. We recommend that you always carry a mask with you to be prepared for any scenario.

  • Short-term gate and terminal changes: At some airports, passenger handling is limited to only one terminal. This may result in short-term gate and terminal changes.

  • Security check: Please keep a distance of at least two arm lengths from other passengers at the security checkpoint. In order to avoid personal contact, all passengers are requested to place shoes, belts and watches in the luggage trays.

  • Hand baggage: At all German airports passengers are only allowed to pass through the security check with one piece of hand baggage. 

Can I add the middle seat to my booking for more comfort onboard?

Can I add the middle seat to my booking for more comfort onboard?

With Eurowings, you can keep the desired distance to your fellow passengers onboard and travel more comfortably. Simply book the middle seat next to your seat from just €18 via our call centre. In this way, we can guarantee that the seat left vacant is not passed on to another passenger. 

Please call us on +49 180 6 320 320 (German landline: €0.20 per call - German mobile network: max. €0.60 per call). 

The offer is valid as long as there is sufficient capacity in the aircraft. The middle seat can still be added after the booking has been completed.1

Why is the free middle seat currently only available via the call centre?

We are working hard on making this service available online. Until then, please contact our customer service. By selecting the menu item "middle seat" you will be redirected directly to a customer agent who will be happy to book the service for you. In case the middle seat next to you is no longer available at that point, our customer agent will gladly assist you in finding an alternative solution.

1 The above-mentioned option of booking the free middle seat applies exclusively to Eurowings flights. For flights operated by our partner airlines, the regulations of the respective airline apply. Our partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

Book your flights now and remain flexible

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  • Current developments and flight schedule changes

  • Helpful information about the destination before departure

  • Find out about exclusive travel offers before anyone else
     

How can you contribute to prevent the spread of Corona?

Every passenger can take preventive measures. You too can contribute to infection prevention on board by following the recommendations of the World Health Organization

If you feel ill, we recommend you stay at home and update yourself on the latest news daily. The latest information is available from the World Health Organization and Johns Hopkins Medicine.
 
Until we fly you again, stay safe and healthy.
 
See you soon,
Eurowings