General Terms and Conditions of Purchase Eurowings Aviation GmbH

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  • These General Terms and Conditions of Purchase govern the fundamental legal relations between the supplier and Eurowings Aviation GmbH ("EWA") for all ordered goods, work and services. These Conditions may be supplemented by additional agreements covering specific orders. Any amendments and supplements hereto shall be in writing to be effective. Contrary general business conditions shall not apply even if they are not expressly rejected in a specific case.

  • 2.1 EWA may revoke its order at any time before receipt of the supplier's written order acknowledgement. Orders should be acknowledged within 2 weeks of their receipt.

    2.2 In the event that the order acknowledgement departs from the order, EWA shall only be bound if it agrees to the departure. Nor does acceptance of deliveries or services and payments on the part of EWA constitute consent.

  • 3.1 The contractual deliveries shall be made to the location specified by EWA.

    3.2 Delivery dates and particulars of delivery times are binding. Adherence to the delivery date or the delivery time depends crucially on the receipt of the goods at the delivery address. If the contractual service involves the manufacture, erection or assembly of a work, its acceptance shall be crucial. The supplier shall notify EWA at once of any foreseeable delay in deliveries. Partial deliveries and premature deliveries shall be subject to prior review with EWA.

    3.3 In the event that the supplier defaults, EWA shall be entitled to the full rights set forth in the provisions of statute. If the contractor is in default with adherence to a contractually agreed delivery date, it shall pay the client a contractual penalty amounting to 0.2% of the net order sum, though max 5.0% of the net order sum, for each working day that culpably exceeds the delivery date. The assertion of claims going beyond this by the client is not excluded; the forfeited contractual penalty shall be offset with the client's further-going claim to compensation. EWA reserves the right to claim the contractual penalty until final payment.

  • 4.1 The supplier shall be responsible for proper packaging, taking account of the shipment type concerned, and shall bear the onus of proof.

    4.2 Delivery notes shall be affixed to the outside of the packaging and shall contain the order number, the article designation with part number, the delivery quantity and any remarks on partial deliveries. Deliveries consisting of several parts or packages shall be marked as belonging together.

    4.3 Failing other arrangements, shipping costs shall be borne by the supplier. In pricing ex works or ex sales depot of the supplier, shipping shall be at the lowest cost in each case, unless EWA has prescribed a specific mode of transport. Additional costs due to non-adherence to forwarding instructions shall be borne by the supplier.

    4.4 In pricing free recipient, the supplier may determine the mode of transport. Additional costs for any accelerated transportation necessary to adhere to a delivery date confirmed by the supplier shall be borne by the latter.

    4.5 Transport of the goods to be delivered is at the supplier's risk. The supplier is free to arrange for insurance.

  • 5.1 If the contractual service involves the manufacture, erection or assembly of a work, risk shall pass upon acceptance and, in the case of delivered goods without erection or assembly, upon receipt by the receiving point specified by EWA.

    5.2 Upon delivery/acceptance of the ordered goods/work, EWA shall acquire direct title thereto.

    5.3 In respect of all copyrightable services, the supplier grants EWA an exclusive, freely assignable right of use with no restrictions in terms of time and place for all known use types. The complete or partial exercise of the rights, also at a later time, shall not require any further consent of the supplier.

  • 6.1 EWA shall examine the delivered items for patent defects within two weeks of acceptance. EWA shall notify the supplier in writing without delay of any defects in the delivery as soon as these are established under the conditions of the due course of business. To that extent, the supplier waives the defence of late notification of defects.

    6.2 The issue of receipts and any payments made by EWA do not constitute a waiver of claims or rights. Any warranty claims shall survive intact.

  • 7.1 The prices stated in the various orders are without value-added tax. They are fixed prices and exclude subsequent claims. Any additional or deviating deliveries or services are only remunerated if a rider or supplementary agreement was concluded in advance.

    7.2 The content of an invoice must comply with the applicable provisions of statute. For each order, a separate invoice shall be drawn up. The invoice currency must agree with the order currency. The breakdown of the invoices must mirror the structure of the order. Invoices must contain as reference the order number and the order date. The invoice items must contain as reference the order item numbers as well as the specification and the quantity with single and item price. Where, in an exceptional case, no order exists, at least the department and the name of the orderer at EWA must be stated; invoicing in such a case is in Euros. In the event of non-compliance, EWA reserves the right to reject the invoice.

    7.3 As a general rule, there are two invoicing processes available (Email or paper form). Only one of these processes shall be applied at a time.

    7.3.1 For the invoicing via Email the following applies: Invoices are send in a single copy to one of the following e-Mail addresses:

    Eurowings Aviation GmbH invoice.aviation@eurowings.com
    Eurowings GmbH invoice@eurowings.com
    Germanwings GmbH invoice@germanwings.com
    Eurowings Europe GmbH  invoice.at@eurowings.com
    Eurowings Technik GmbH invoice.ewt@eurowings.com
    LGW Luftfahrtgesellschaft Walter mbH invoices@lgw.de
    • The e-mail may only contain invoices and attachments which will be auto-processed. Any additional information the e-mail may contain will be disregarded by the system
    • Invoices and its corresponding attachment may be kept in pdf-format only
    • Please attach each invoice including all additional attachments separately
    • An e-mail may contain several invoices
    • The size per any one e-mail is limited to 5 MB
    • Please do not submit invoices via e-mail and per post or to more than one mail address simultaneously
       

    7.3.2 For the invoicing via paper form the following applies: Invoices are send in a single copy to one of the following addresses:

    Eurowings Aviation GmbH, Lindemannstrasse 81, D-44137 Dortmund.
    Eurowings GmbH, Großenbaumer Weg 6, D-40472 Düsseldorf
    Germanwings GmbH, Lindemannstraße 81, D-44137 Dortmund
    Eurowings Europe GmbH, Obj. 680, Office Park 1, Bauteil 2, Top 09/01, A-1300 Wien-Flughafen
    Eurowings Technik GmbH, Lindemannstraße 81, D-44137 Dortmund
    LGW, Luftfahrtgesellschaft Walter mbH, Flugplatz 11, D-44319 Dortmund

    7.3.3 Payments are made after 30 days without deduction. These terms commence as soon as the work or service has been completed and the duly issued invoice has been received by EWA.

    7.4 As a general rule, invoicing shall follow performance of the service and acceptance or clearance of the delivery by EWA.

    7.5 In any partial deliveries approved by EWA, the invoice must contain a remark to that effect.

    7.6 Any agreed down payments and services to be offset against down payments shall be marked as such in the invoice.

    7.7 The supplier may only perform offsets with undisputed or final claims against EWA.

  • 8.1 Failing other arrangements, the provisions of statute on warranty shall apply subject to the following provisos: the warranty period shall commence upon passage of risk (delivery or acceptance). If the supplier's deliveries are inputs for work or services of EWA in dealings with third parties, the warranty period shall commence upon delivery or acceptance by EWA's client.

    8.2 The warranty period shall be extended by such time as the faulty work or service cannot be used as intended.

    8.3 To the extent that, within the scope of the warranty, an optional right exists between different forms of subsequent performance, EWA shall have such optional right.

  • 9.1 The supplier undertakes to heed the provisions of statute on combating corruption. Specifically, the supplier gives an assurance that it shall refrain from offering, promising or granting EWA's employees or persons close to them inadmissible advantages. The same ban applies to the supplier's employees, vicarious agents and other third parties who act on the supplier's instructions.

    9.2 EWA, as a socially responsible company, acts in compliance with internationally recognized environmental standards as well as the fundamental labour standards of the International Labour Organization as contained in Art. 2 of the ILO declaration dated 18 June 1998 ("Fundamental Principles and Rights at Work") and expects its suppliers to do the same.

    9.3 Should EWA establish that the supplier infringes one of the standards set forth in items 9.1 or 9.2, EWA reserves the right to terminate the agreement concluded with this supplier, if necessary without notice.

  • 10.1 The supplier shall be liable according to the provisions of statute. Specifically, the supplier shall be liable for any damage/loss, incl consequential loss, incurred by EWA from any non-compliant elivery or service, unless the supplier submits evidence that it is not answerable for such damage/loss.

    10.2 In its deliveries and services, the supplier shall adhere to the recognized state of the art, recognized safety regulations as well as the relevant accident prevention, environmental and industrial-safety rules. If these regulations are not heeded, the order shall be deemed not properly fulfilled. EWA may claim any resulting damage/ loss from the supplier.

  • 11.1. The supplier shall be liable for ensuring that work or services performed are free from any third party rights, unless it is not answerable for the infringement of rights.

    11.2. In any infringement as set forth in 11.1 the supplier shall release EWA, upon first written demand, from any liabilities that arise from a service being burdened by rights claimed by third-parties, specifically industrial-property rights. The same shall apply to any foreign copyright of which the supplier was aware, or was not aware due to gross negligence.

    11.3. EWA shall notify the supplier without delay of the assertion of such claims against it. The supplier shall support EWA in averting such claims and assume the costs incurred therefore, specifically litigation and lawyer's fees. To the extent that EWA has defence measures reserved to it on legal grounds, EWA shall be entitled to an advance payment of the estimated defence costs.

    11.4. In the event that use of the services performed by the supplier is prohibited by a court decision or if, in the opinion of one party, a lawsuit threatens on the grounds of an infringement of copyright, the supplier shall take remedial action, unless it is not answerable for the infringement. Such remedial action may consist in the supplier obtaining the disputed rights for EWA or amending or re-performing its contractual services in a manner that no longer infringes a copyright. Any failure to take remedial action or any resulting lack of success shall entitle EWA to rescission.

  • Any plans, drawings and other records made available shall remain EWA's property. They shall be promptly returned once the order is completed.

  • 13.1. Any contractual and personal data (irrespective of whether in writing, oral or in any other form) are subject to secrecy, viz. even if they are not marked as such. The supplier undertakes to treat in secret such data, unless they are in the public domain anyhow or are expressly intended for publication or are later lawfully obtained from third parties without infringing the terms of the contract. Any passing on of confidential information to third parties shall require the consent of EWA. EWA is entitled to pass on confidential information to companies affiliated with it as defined by sec. 15 et seqq. of Germany's Stock Corporation Act (AktG).

    13.2. The provisions of statute and operational regulations governing data privacy shall be heeded. The supplier shall impose a corresponding duty on any employees and vicarious agents coming into contact with the contractually owed service and shall hand over to EWA the record of such commitment upon request. To the extent that personal data are processed or used by order, the parties shall promptly conclude a data-protection agreement pursuant to the provisions of Germany's Federal Data Protection Act (BDSG).

    13.3. The supplier undertakes to maintain secrecy in respect of data that became known to it also beyond the end of the contractual relations. The supplier undertakes to return to EWA or – at EWA’s request – to destroy any data and records after this agreement has ended.

  • The supplier may advertise its business relationship with EWA only with the latter's prior consent.

  • EWA shall be entitled to offset any claims of the supplier, whether due or not yet due from EWA or from a company with which EWA is affiliated as defined in sec. 15 et seqq. AktG, with its own claims or with claims of the companies named. A list of companies affiliated with EWA as defined in sec. 15 et seqq. AktG, including, in particular, Lufthansa Technik AG, Lufthansa Cargo AG and Lufthansa Systems AG, will be sent upon request.

  • 16.1 The contractual relations between the supplier and EWA are subject to German law without the conflict-of-laws rules, and ousting the UN Convention on the International Sale of Goods (CISG). The contract language is German. If other languages are used, the German wording shall be authoritative.

    16.2 The courts at Cologne, Germany, shall have exclusive jurisdiction in any disputes, including proceedings based on documents and bills of exchange, under or in connection with the contractual relations or with the emergence, efficacy or termination of the contract.

We can only transport children under the age of 12 at the time of travel if they travel with a responsible companion who has reached majority. Children and the accompanying adult must belong to the same booking (with the same booking number). If this is not the case, please contact our call centre no later than 3 days before departure.

In event that the accompanying adult is not a parent or legal guardian, we will need written permission from a parent or a legal guardian. Please use the form provided for this purpose. Without this written permission, we regret that we will have to refuse carriage.
On direct flights within Germany, childen ages 5 through 11 may travel with Eurowings without an accompanying adult (unaccompanied minors). Our child-friendly staff will care for your child and ensure that he or she reaches the destination airport safely.

Infants under the age of 2 are not entitled to a seat. Instead, they are transported on the lap of an adult and secured with a seatbelt (loop belt).

Alternatively, we offer transport in a child safety seat in a separate seat. Bookings may only be made through the call centre or at one of our airport counters. Online booking is excluded.

More information about travelling with children.

 Important: the valid age is that on the date of the last flight in the booking.  

Travelling with infants

We can only transport children under the age of 12 at the time of travel if they travel with a responsible companion who has reached majority. Children and the accompanying adult must belong to the same booking (with the same booking number). If this is not the case, please contact our call centre no later than 3 days before departure.

In event that the accompanying adult is not a parent or legal guardian, we will need written permission from a parent or a legal guardian. Please use the form provided for this purpose. Without this written permission, we regret that we will have to refuse carriage.
On direct flights within Germany, childen ages 5 through 11 may travel with Eurowings without an accompanying adult (unaccompanied minors). Our child-friendly staff will care for your child and ensure that he or she reaches the destination airport safely.

Infants under the age of 2 are not entitled to a seat. Instead, they are transported on the lap of an adult and secured with a seatbelt (loop belt).

Alternatively, we offer transport in a child safety seat in a separate seat. Bookings may only be made through the call centre or at one of our airport counter. Online booking is excluded.

More information about travelling with children.

 Important: the valid age is that on the date of the last flight in the booking.

Carriage of baggage

Description Type of service Short and medium-haul route
(Charges per person and flight segment)
Long-haul route
(Charges per person and flight segment)
Reduced baggage surcharge for a maximum of one item of checked luggage BAG from € 8 / $10 / CHF 9 / £7 / CZK 203 / SEK 79 / NOK 78 / PLN 34 / HUF 2,490 (depending on route) from € 25 / $30 / CHF 29 / £22 / CZK 636 / SEK 247 / NOK 244 / PLN 105 / HUF 7,782 / AED 120 / THB 1,100
Baggage surcharge for a maximum of one item of checked luggage BAG (BM) €30 / £27 / CHF 35 / $36 / CZK 673 / SEK 297 / NOK 292 / PLN 126 / HUF 9,338 (depending on route) from € 25 / $30 / CHF 29 / £22 / CZK 636 / SEK 247 / NOK 244 / PLN 105 / HUF 7,782 / AED 120 / THB 1,100
Baggage surcharge per additional item of checked luggage BAG 2 - 5 €75 / £67 / CHF 88 / $89 / CZK 1,908 / SEK 742 / NOK 731 / PLN 315 / HUF 23,346 €150 / £134 / CHF175 / $178 / CZK 3.815 / SEK 1.485 / NOK 1.461 / PLN 631 / HUF 46.692 / AED 720 / THB 6.400
Excess luggage surcharge for the first item of luggage of up to 9 kg of excess weight XBA/XMA
€ 50 / £45 / CHF 58 / $59 / CZK 1,272 / SEK 495 / NOK 487 / PLN 210 / HUF 15,564 €100 / £89 / CHF 117 / $119 / CZK 2,543 / SEK 990 / NOK 974 / PLN 420 / HUF 31,128 / AED 480 / THB 4.300
Excess luggage surcharge for additional items of excess luggage of up to 9 kg of excess weight XBB-XBE/MBXME € 50 / £45 / CHF 58 / $59 / CZK 1,272 / SEK 495 / NOK 487 / PLN 210 / HUF 15,564 €100 / £89 / CHF 117 / $119 / CZK 2,543 / SEK 990 / NOK 974 / PLN 420 / HUF 31,128 / AED 480 / THB 4.300
Transport of ski equipment weighing up to max. 32 kg (skis/snowboards – max. 3 pairs/boards per person) incl. accessories such as sticks and ski/snowboarding boots (depending on availability) SKI no charge no charge
Transport of sports weapons per item (incl. ammunition) up to max. 32 kg  WEAP €50 / £45 / CHF 58 / $59 / CZK 1,272 / SEK 495 / NOK 487 / PLN 210 / HUF 15,564 €100 € / £89 / CHF 117 / $119 / CZK 2,543 / SEK 990 / NOK 974 / PLN 420 / HUF 31,128 / AED 480 / THB 4300
Transport of golf equipment per set up to max. 32 kg  GOLF €50 / £45 / CHF 58 / $59 / CZK 1,272 / SEK 495 / NOK 487 / PLN 210 / HUF 15,564 €100 / £89 / CHF 117 / $119 / CZK 2,543 / SEK 990 / NOK 947 / PLN 420 / HUF 31,128 / AED 480 / THB 4,300
Transport of bicycle (packed securely for transport) per bike
Packing material is not provided by us (depending on availability) up to max. 32 kg 
BIKE €50 / £45 / CHF 58 / $59 / CZK 1,272 / SEK 495 / NOK 487 / PLN 210 / HUF 15,564 €100 / £89 / CHF 117 / $119 / CZK 2,543 / SEK 990 / NOK 974 / PLN 420 / HUF 31,128 / AED 480 / THB 4,300
Transport of the following specialised equipment up to max. 32 kg: bodyboard, surfboard, sailboard/hang-glider, diving equipment (depending on availability) SPEQ € 50 / £45 / CHF 58 / $59 / CZK 1,272 / SEK 495 / NOK 487 / PLN 210 / HUF 15,564 € 100 / £89 / CHF 117 / $119 / CZK 2,543 / SEK 990 / NOK 974 / PLN 420 / HUF 31,128 / AED 480 / THB 4,300

Please note:

If your booking consists of an etix® ticket number and/or a Eurowings flight booked via one of our partner airlines or at a travel agency, luggage rules may vary. Please contact the relevant airline or travel agency for more information.

Service for disabled passengers

Description Type of service Short and medium-haul route
(Charges per person and flight segment)
Long-haul route
(Charges per person and flight segment)
Boarding and disembarking assistance for visually impaired passengers BLND no charge no charge
Boarding and disembarking assistance for deaf passengers and sign language users DEAF no charge no charge
Assistance for passengers with impaired mobility on airport apron WCHR no charge no charge
Assistance for passengers with impaired mobility on aircraft steps WCHS no charge no charge
Carrying passengers with impaired mobility to seat on aircraft WCHC no charge no charge
Transport of manually operated wheelchair WCMP no charge no charge
Transport of a motorised wheelchair operating on dry batteries WCBD no charge no charge
Transport of a assistance dog Assistance dog no charge no charge

Specific services

Description Type of service Short and medium-haul route
(Charges per person and flight segment)
Long-haul route
(Charges per person and flight segment)
Service surcharge levied on a booking or booking change (flight date) in line with Article 5.2.3 of the GCC, as booked via the call centre, at our airport sales desk or through a commercial agent ADD €20 / £18 / CHF 22 / $24 / CZK 509 / SEK 198 / NOK 195 / PLN 84 / HUF 6,226 (per booking, not per person and per journey) €20 / £18 / CHF 23 / $24 / CZK 509 / SEK 198 / NOK 195 / PLN 84 / HUF 6,226 / AED 96 / THB 900 plus difference in current flight price
Call centre service fee when subsequently booking additional services that can be booked online (e.g. additional luggage) RAD €10 / £9 / CHF 12 / $12 / CZK 254 / SEK 99 / NOK 97 / PLN 42 / HUF 3,113 (per booking, not per person and per journey) €10 / £9 / CHF 12 / $12 / CZK 254 / SEK 99 / NOK 97 / PLN 42 / HUF 3,113 / AED 48 / THB 500 (per booking, not per person and per journey)
Charge for a change to the flight date up to 30 minutes before departure before web check-in closes RBK €70 / £63 / CHF 82 / $83 / CZK 1,780 / SEK 693 / NOK 682 / PLN 294 / HUF 21,790 plus difference in current flight price €90 / £80 / CHF 105 / $107 / CZK 2,289/ SEK 891 / NOK 877 / PLN 378 / HUF 28,015 / AED 432 / THB 3,900 plus difference in current flight price
Change of name per person and per booking NC1 €70 / £63 / CHF 82 / $83 / CZK 1,780 / SEK 693 / NOK 682 / PLN 294 / HUF 21,790 plus difference in current flight price €120 / £107 / CHF 140 / $143 / CZK 3,052 / SEK 1,188 / NOK 1,169 / PLN 505 / HUF 37,354 / AED 576 / THB 5,200 plus difference in current flight price
Transport of pets up to 8 kg in an appropriate container (Containers for transporting pets are not provided by us) PETC €55 / £49 / CHF 64 / $65 / CZK 1,399 / SEK 544 / NOK 536 / PLN 231 / HUF 17,120 (no additional charge for assistance dogs) not available (assistance dogs available, no charge)
Service charge per leg for children up to 2 years of age INF € 19 / £17 / CHF 22 / $23 / CZK 483 / SEK 188 / NOK 185 / PLN 80 / HUF 5,914 € 75 / £67 / CHF 88 / $89 / CZK 1,908 / SEK 742 / NOK 731 / PLN 315 / HUF 23,346 / AED 360 AED / THB 3,200
Supervision of children between 5 and 11 travelling alone (unaccompanied minor service in accordance with Article 21) only within Germany and on flights from Germany to Zurich and Vienna  UM €50 / £45 / CHF 58 / $59 / CZK 1,272 / SEK 495 / NOK 487 / PLN 210 / HUF 15,564 not available
Transport of pushchairs on airport apron, on aircraft steps, in the airport Pushchairs no charge no charge
Seat reservation – standard (Middle seat) SEF from € 5 / $6 / CHF 6 / £4 / CZK 127 / SEK 49 / NOK 49 / PLN 21 / HUF 1,556 from € 8 / $10 / CHF 9 / £7 / CZK 203 / SEK 79 / NOK 78 / PLN 34 / HUF 2,490 / AED 38 / THB 400
Seat reservation – standard (Middle seat) for subsequent bookings at the airport desk SEF €10 / £9 / CHF 12 / $12 / CZK 254 / SEK 99 / NOK 97 / PLN 42 / HUF 3,113 €15 / £13 / CHF 18 / $18 / CZK 382 / SEK 148 / NOK 146 / PLN 63 / HUF 4,669 / AED 72 / THB 700
Seat reservation – standard (Aisle or window) SEF from € 10 / $12 / CHF 12 / £9 / CZK 254 / SEK 99 / NOK 97 / PLN 42 / HUF 3,113 from € 18 / $21 / CHF 21 / £16 / CZK 458 / SEK 178 / NOK 175 / PLN 76 / HUF 5,603 / AED 86 / THB 800
Seat reservation – standard (Aisle or window) for subsequent bookings at the airport desk SEF €20 / £18 / CHF 23 / $24 / CZK 509 / SEK 198 / NOK 195 / PLN 84 / HUF 6,226 €30 / £27 / CHF 35 / $36 / CZK 763 / SEK 297 / NOK 292 / PLN 126 / HUF 9,338 / AED 144 / THB 1,300
Seat reservation with more legroom (in BASIC fare, including snack & drink) SEF from € 17 / $20 / CHF 20 / £15 / CZK 432 / SEK 168 / NOK 166 / PLN 71 / HUF 5,292 (depending on route) from € 85 / $101 / CHF 99 / £76 / CZK 2,162 / SEK 841 / NOK 828 / PLN 357 / HUF 26,459 / AED 408 / THB 3,700
Seat reservation with more legroom (in BASIC fare, including snack & drink) for subsequent bookings at the airport desk SEF €35 / £31 / CHF 41 / $42 / CZK 890 / SEK 346 / NOK 341 / PLN 147 / HUF 10,843 €90 / £80 / CHF 105 / $107 / CZK 2,289 / SEK 891 / NOK 877 / PLN 378 / HUF 28,015 / AED 432 / THB 3,900
Seat reservation with more legroom (in SMART fare, including snack & drink) SEF from € 3 / $4 / CHF 4 / £3 / CZK 76 / SEK 30 / NOK 29 / PLN 13 / HUF 934 (depending on route) from € 40 / $48 / CHF 47 / £36 / CZK 1,017 / SEK 396 / NOK 390 / PLN 168 / HUF 12,451 / AED 192 / THB 1,800
Seat reservation with more legroom (in SMART fare, including snack & drink) for subsequent bookings at the airport desk SEF from € 17 / $20 / CHF 20 / £15 / CZK 432 / SEK 168 / NOK 166 / PLN 71 / HUF 5,292 €50 / £45 / CHF 58 / $59 / CZK 1,272 / SEK 495 / NOK 487 / PLN 210 / HUF 15,564 / AED 240 / THB 2,200
Extra seat: empty middle seat (valid for the transport of musical instruments larger than a guitar)   Extra ticket (same price as existing ticket if booked by midnight on the same day; otherwise the flight fare on the day the private seat is booked) Extra ticket (same price as existing ticket if booked by midnight on the same day; otherwise the flight fare on the day the private seat is booked)

Other charges

Description Type of service Short and medium-haul route
(Charges per person and flight segment)
Long-haul route
(Charges per person and flight segment)
Save Your Price SYP € 2 / £2 / CHF 2 / $2 / CZK 51 / SEK 20 / NOK 19 / PLN 8 / HUF 623 €10 / £9 / CHF 12 / $12 / CZK 254 / SEK 99 / NOK 97 / PLN 42 / HUF 3,113 / AED 48 / THB 500
Flat-rate compensation per returned direct debit CBF € 7.65 / £7 / CHF 9 / $9 / CZK 195 / SEK 76 / NOK 75 / PLN 32 / HUF 2,381 € 7.65 / £7 / CHF 9 / $9 / CZK 195 / SEK 76 / NOK 75 / PLN 32 / HUF 2,381 / AED 37 / THB 400
Charge-incurring booking change and cancellation in fares with the Flex option in line with Article 19.4.3 CXL/RBK
flex

€ 75 / £67 / CHF 88 / $89 / CZK 1,908 / SEK 742 / NOK 731 / PLN 315 / HUF 23,346

€ 90 / £80 / CHF 105 / $107 / CZK 2,289 / SEK 891 / NOK 877 / PLN 378 / HUF 28,015 / AED 432 / THB 3,900

Errors and omissions excepted.

For further information please consult our General Conditions of Carriage.

Services

BASIC

Our budget fare

SMART

Our standard fare

BIZclass

Our Premium fare

Collect miles - Boomerang Club or Miles & More

Included

Included

Included

including HON Circle miles

Snack & drink

From €6

Included

Included

À la carte catering

1 bag up to 23 kg

from €8 
if booked online

Included

See baggage up to 32 kg

2nd bag up to 23 kg

€75
if booked online

€75
if booked online

See baggage up to 32 kg

1 bag up to 32 kg

Cannot be added

Cannot be added

Included

2nd bag up to 32 kg

Cannot be added

Cannot be added

Included

Hand luggage up to 8kg

Included

Included

Included

2 items of hand luggage

Preferred seating 
(Middle Seat)

from €5

Included

No middle seats available.

Preferred seating
(Aisle or window)

from €10

Included

Included

Seat with more legroom
Snack & drink included

from €17
depending on availability6

from €3
depending on availability6

Included

Adjacent seat free

Cannot be added

Cannot be added

Included

Lounge access

Cannot be added

Included

3

Lounge access at select airports

Reserved
hand luggage compartment

Cannot be added

Cannot be added

Included

Priority check-in & boarding

Included

4 

Included

4 

Included

Access to security fast lane

Included

5 

Included

5 

Included

At select airports

Booking changes

Surcharge

Free with Flex option1

Free with Flex option1

Cancellation

Cannot be added

Free with Flex option1

Free with Flex option1

Extras
Special luggage and sport equipment

Surcharge2
(price depends on service)

Surcharge2
(price depends on service)

Surcharge2
(price depends on service)

Key

  • Included
  • Cannot be added
Services

BASIC

Our budget fare

SMART

Our standard fare

BEST

Our comfort fare

BIZclass

Our premium fare

Collect miles - Boomerang Club or Miles & More

Included

Included

Included

Included

including HON Circle miles

Catering

Surcharge

Included

SMART-Meals (a warm and a cold meal) incl. drink

Included

BEST-Meals (a warm and a cold meal) incl. drinks

Included

Exquisite menus at an excellent service

Sky-Meals

Sky-Meal from €7,90

Can be added to SMART-Meals from €7,90

Can be added to BEST-Meals from €7,90

Cannot be added

1 bag up to 23 kg

from €25
if booked online

Included

Included

See baggage up to 32 kg

2nd bag up to 23 kg

€150 
 if booked online

€150 
 if booked online

Included

See baggage up to 32 kg

1 bag up to 32 kg

Cannot be added

Cannot be added

Cannot be added

Included

2nd bag up to 32 kg

Cannot be added

Cannot be added

Included

Hand luggage up to 8kg

Included

Included

Included

2 items of hand luggage

Included

2 items of hand luggage

Preferred seating
(Middle seat)

from €8

Included

Included

Cannot be added

No middle seats available.

Preferred seating
(Aisle or window)

from €18

Included

Included

Included

Seat

Standard seat

Standard seat

Comfort seat with more legroom and generously adjustable backrest

Premium lie-flat seat in exclusive area

More legroom and a comfortably adjustable backrest included

From € 85
depending on availability6

From € 40
depending on availability6

Included

Included

Two-metre-long bed with a horizontal lying surface

Lounge access

Cannot be added

Included

3

Included

3

Lounge access at selected airports

Reserved
hand luggage compartment

Cannot be added

Cannot be added

Included

Included

Priority check-in & boarding

Included

4 

Included

4 

Included

Included

Access to security fast lane

Included

5 

Included

5 

Included

5 

Included

At select airports

Booking changes

Surcharge

Free with Flex option1

Free with Flex option1

Free with Flex option1

Cancellation

Cannot be added

Free with Flex option1

Free with Flex option1

Free with Flex option1

Extras
Special luggage and sport equipment

Surcharge2
(price depends on service)

Surcharge2
(price depends on service)

Surcharge2
(price depends on service)

Surcharge2
(price depends on service)

In-flight entertainment
Wings Entertain

€9,90 
(payment on board)

€9,90 
(payment on board)

Included

Included

WiFi on board 
Wings Connect

Surcharge2
(price depends on service,
payment on board)

Surcharge2
(price depends on service,
payment on board)

Surcharge2
(price depends on service,
payment on board)

Surcharge2
(price depends on service,
payment on board)

Key

  • Included
  • Cannot be added

Footnote list

1 Can be added for a surcharge; free booking changes and cancellation possible until the end of the departure date

2 Where available

3 Lounge access at select airports for HON, SEN and FTL

4 Inclusive for for HON, SEN and FTL

5 Inclusive for HON and SEN

6 The seat reservation option (with extra legroom) applies exclusively to selected flights and depends on the route and availability. This offer may not be available on some of the following aircraft: A319, A320, B737, B738, Q400, E190.

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etix® is an electronic ticket that replaces paper tickets. It has a 13-digit number in addition to your booking code. You receive this etix® ticket number under certain circumstances, for example if you book through the Lufthansa website or a travel agent. It is saved for you in the etix® database. When you present your etix® ticket number and a photo ID, you will receive your boarding pass.

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When flying from, to or over certain countries* airlines are required by law to collect certain data through the Advance Passenger Information System (APIS) and to forward it to the authorities of those countries prior to the flight.

The following information is required:

  • Title
  • First name and surname
  • Date and country of birth
  • Gender
  • Nationality
  • Passport information

Additional APIS information is required for entry into the USA:

  • Country of residency
  • Destination airport
  • Complete address of your destination (street, city, postal code, state/province, country) 

Passengers who book online can enter this information immediately after completing their booking. Any missing information can be added later by going to 'My Eurowings'.

To avoid unnecessary delays at the check-in counter, we recommend that you submit the APIS information as early as possible using our online form.

Please note that you may not be permitted to travel if the information is not complete.

Footnote list

* United Kingdom, United States of America, Mauritius, Dominican Republic, Thailand, Cuba

Web check-in is currently available on our long-haul flights to Mauritius, Bangkok, Kapstadt, Phuket, Orlando, Miami, Cancun*, La Romana*, Montego Bay*, Puerto Plata* and Punta Cana* available. For flights to Las Vegas, Seattle, Fort Myers, Havanna, Varadero and Windhoek is currently Web check-in unavailable.

You can check in online 24 hours before departure here. Web check-in usually closes 90 minutes before departure. Here you can check the exact times for the web and mobile check-in at your departure airport

Please use our check-in counter at the airport. The check-in counters open three hours before departure and close 60 minutes before scheduled departure time.

* Please note that it is not possible to print a board card for these flights.

Web check-in is currently available on our long-haul flights to Mauritius, Bangkok, Kapstadt, Phuket, Orlando, Miami, Cancun*, La Romana*, Montego Bay*, Puerto Plata* and Punta Cana* available. For flights to Las Vegas, Seattle, Fort Myers, Havanna, Varadero and Windhoek is currently Web check-in unavailable.

You can check in online 72 hours before departure here. Web check-in usually closes 90 minutes before departure. Here you can check the exact times for the web and mobile check-in at your departure airport.

Please use our check-in counter at the airport. The check-in counters open three hours before departure and close 60 minutes before scheduled departure time.

* Please note that it is not possible to print a board card for these flights.

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The opening and closing times for web and mobile check-in may vary depending on the departure airport. You can review the exact web and mobile check-in times for your departure airport here.

Information about long-haul flights

Web check-in is currently available on our long-haul flights to Mauritius, Bangkok, Kapstadt, Phuket, Orlando, Miami, Cancun*, La Romana*, Montego Bay*, Puerto Plata* and Punta Cana* available. For flights to Las Vegas, Seattle, Fort Myers, Havanna, Varadero and Windhoek is currently Web check-in unavailable.

You can check in online 72 hours before departure here. Web check-in usually closes 90 minutes before departure. Here you can check the exact times for the web and mobile check-in at your departure airport.

Please use our check-in counter at the airport. The check-in counters open three hours before departure and close 60 minutes before scheduled departure time.

*  Please note that it is not possible to print a board card for these flights.

Booking changes, name changes and booking additional services:

You can only make booking and name changes as well as book additional services (e.g. adding luggage) via the website until web and mobile check-in closes at your departure airport.

Review the exact web and mobile check-in times for your departure airport here: