General Conditions of Carriage (GCC)

2.1 Legal Basis

With the exception of the conditions in Articles 2.2, 2.4 and 2.5, these Conditions of Carriage are only applicable on Flights or Flight Sections, which carry our name or our Airline Code on the Flight Ticket.

2.2 Charter Traffic

If carriage is offered through a charter flight agreement, these Conditions of Carriage are only applicable to the extent that they have been adopted into the charter flight agreement, by way of reference or other form of referral.

2.3 Codeshares

For some services we have reached agreements with other Airlines, which are known as “Codeshares”. That means that even if you have made your reservation with us and have a Flight Ticket with our name or Airline Code on it, another Airline may be operating the aircraft. If such agreements do actually come into force, we will inform you of the airline operating the aircraft as early as possible.

2.4 Overriding Laws

These Conditions of Carriage are applicable, unless they conflict with our Tariffs, binding legislation or binding official regulations, in which case the Tariffs, binding legislation or binding official regulations shall apply. The validity of the remaining Conditions of Carriage shall remain unaffected.

2.5 Precedence of the Conditions of Carriage over other Regulations

In the case of conflicts between these Conditions of Carriage and other regulations for certain special cases issued by us as the basis of this contract, which are listed in Article 16, the Conditions of Carriage shall prevail, unless expressly stated otherwise.

3.1 General Conditions

3.1.1 When your booking is confirmed by us or by our Authorised Agent a carriage agreement is created, covering the Flight Ticket issued to you, these Conditions of Carriage and any special conditions referred to. The essential details of the Flight Ticket, in particular the flight number, date, arrival and departure airports,  the Passenger name and the identity of the operating air carrier or carriers are also specified in your Booking Confirmation.

3.1.2 Only those people will be carried by us who are named as passengers on the flight ticket (booking confirmation). The full first name and surname of the passenger must be identical to that displayed on the flight ticket. Please note that it is only possible to transfer the right to carriage to another person in accordance with the conditions set out in Article 5.2. The same conditions also apply to subsequently completing or changing a first name or surname that was incomplete or not provided at the time of booking. The person that has concluded the carriage agreement with us is, however, still authorised, in accordance with § 328 paragraph 2 of the BGB (German Civil Code), to cancel or amend the passenger's right as established in the carriage agreement without their approval.

3.1.3 The Passenger(s) named by you when booking and whose name appear on the Flight Ticket are deemed authorised to represent you in all contractual matters relating to this carriage agreement and are to be deemed as the full and final recipient of notifications and services provided by the airline, discharging the airline of any further duty with respect to these notifications and services. If, owing to the behaviour of the Passenger, or owing to a subsequent arrangement with the Passenger which changes the agreement, we have the right to demand compensation for damages, extra payment or reimbursement for expenses, according to the terms of this agreement or according to legal regulations, it is your responsibility to pay these in full. Any debts to us incurred by the Passenger must be paid for by you, as if they were your own.

3.1.4 The right to withdraw from or cancel the carriage agreement, as well as a right to a partial or full refund of the Total Fare exists only insofar as this is explicitly allowed by the Conditions of Carriage. We therefore advise you if you are in any doubt about unforeseen circumstances to take out appropriate travel insurance.

3.1.5 If you have a wholly unused ticket, the Passenger named in the Flight Ticket has been prevented from travelling by an Act of God and rebooking according to Article 5.2 is not possible, and if you inform us of this immediately and provide proof of the circumstances, we will provide you with a voucher which cannot be exchanged for cash, to the value of the Total Fare paid, less a fee, equal to the rebooking fee in accordance with our table of charges (Article 17). We will then subtract the value of the voucher from the Total Fare of your next flight with our Airline. The voucher is valid for six months from the date issued and becomes invalid and irredeemable if not used within this period.

3.1.6 We only issue Electronic Flight Tickets. You do not have the right to be carried until you provide us with conclusive proof of your identity, which can only be by way of an officially recognised photo I.D. document (passport, national identity card). Furthermore a valid Electronic Ticket must have been issued in your name. The Electronic Ticket which was issued for you when you booked is identified by using the Confirmation Number, which you should therefore have with you at check-in.

3.2 Period of Validity

3.2.1 The Flight Ticket is, unless governed by terms in these Conditions of Carriage, valid for a maximum of 12 months from the date of issue (booking date).

3.2.2 If you are unable to take your flight either in full or in part during the period of validity owing to a factor for which we are responsible, we will extend the period of validity of the Flight Ticket or grant you the right to a refund according to Article 10.2.

3.2.3 We will also extend the period of validity of your Flight Ticket if you are prevented from continuing your journey once you have started it because of illness. The extension will be granted until the first flight is available in the Tariff category which has been paid for from the location where you are continuing your journey, upon your regaining your fitness to travel. All such illness must be confirmed by a Doctor’s certificate. We will also extend the period of validity of the Flight Tickets of your Next of Kin who have accompanied you on your journey to the same extent as we have extended yours.

3.2.4 If a Passenger dies after having started the outward leg of the flight and before starting the return leg, the period of validity of the return portion of the Flight Ticket of the people accompanying the deceased Passenger can be changed by waiving any minimum stay rules or extending the period of validity. If a member of the Passenger’s Next of Kin dies after the Passenger has started his or her journey, the period of validity of the Passenger’s Flight Ticket and of the Flight Tickets of the Passenger’s other Next of Kin, who is/are accompanying the Passenger, can also be changed. The changes can only be made upon production of a valid death certificate and extensions to the period of validity are possible up to a maximum of 45 (forty-five) days from the date of death.

3.2.5 Irrespective of these conditions a Flight Ticket becomes invalid once all flights referred to in the Flight Ticket have been completed, unless these flights have been previously rebooked, or you have the right to rebooking regardless, according to the terms of Article 5.2.

3.3 Name and Address of the Airline

Our name can be abbreviated in the Flight Ticket to our Airline Code as EW, Eurowings or in other ways. The departure airport for the first section of the flight with our Airline given in the Booking Confirmation should be taken as our address.

4.1 Flight Fares

Unless expressly stated otherwise, Flight Fares only cover carriage from the departure airport to the destination airport, including taxes, fees and charges levied by the government, other bodies entitled to do so or the airport operator. Ground transport services between airports and from airports and city centres are not included. Your Flight Fare is calculated with reference to our Tariff taking into account the standard prices on the issuing date for the flight date and route stated in the Flight Ticket. Changes to your flight date or route – insofar as these are permissible at all – can therefore affect the flight fare payable.

4.2 Further Charges

4.2.1 Certain additional services, which we provide at your request in connection with your carriage, and special expenses which are incurred by us when completing or honouring the carriage agreement reached with you and/or which are caused by you or by a Passenger authorised by you through the carriage agreement reached with you, are not covered by the flight fare. For these services we will charge you extra fees. Irrespective of this description, charges for services and operating costs (e.g. excess baggage fees or rebooking fees) fall into this category, as do refunds of expenses incurred and demands for compensation for losses incurred (e.g. if bank debits are not honoured).

4.2.2 The conditions under which we are entitled to levy further charges are set out in these Conditions of Carriage. Unless expressly stated otherwise, the amount will be calculated according to our table of charges (Article 17). The latest published version of the table of charges applies

4.2.2 (a) at the time of booking, in the case of a service which we are already obliged to provide as a result of the booking itself, such as for example a rebooking (see Article 5.2.3) or the carriage of infants under 2 years of age (see Article 7.3.1)

4.2.2 (b) at the time at which the service is provided or of any other circumstance, which causes us to charge a further fee, in all other cases.

4.3 Currency

4.3.1 Flight fares, taxes, charges and fees as well as further charges (charges for carriage) are payable in Euros, unless a different currency is indicated by us or our Authorised Agent, no later than at the time of booking.

4.3.2 Please note the following when purchasing a ticket using the currency conversion option:

4.3.2 (a) The option to pay in another currency is available at eurowings.com only. 

4.3.2 (b) The conversion rate at the time of booking start is binding.  

4.3.2 (c) The total converted amount is based on XE (www.xe.com) exchange rates – updated daily. Please note that, for this reason, the exchange rate may differ between new bookings or booking requests at eurowings.com. 

4.3.2 (d) The currency conversion option is available only when booking a flight ticket and for certain additional options. Not for third parties. 

4.3.2 (e) Receipt manipulation is prohibited.

4.3.2 (f) Eurowings reserves the right to take legal action in the event of fraud.

4.3.2 (g) The conditions may be changed at any time and without notice.

4.3.2 (h) Gift cards may be redeemed only in the original currency of the ticket. 

4.3.2 (i) This option is not available for retroactive booking changes, upgrades, or additional services (e.g. additional item of baggage, seat reservation) or for ticket purchases made over other booking channels (e.g. service centre, airport ticket office).

4.3.3 All refund requests are processed in the original currency of the flight ticket and not in the currency selected by you.

4.4 Payments

4.4.1 Unless otherwise stated the fare is due as soon as the contract of carriage is finalised (compare Art. 3.1).

4.4.2 You can choose from the following payment options:

4.4.2 (a) With a RatePAY invoice you can pay the fare including any fee-incurring supplementary services agreed on when the contract of carriage is finalised by bank transfer. You can pay using RatePAY invoices if the amount due is between 20 € and 2.000 €, if you have given your private residential address in Austria or the Federal Republic of Germany as the invoice and contact address during the booking process, and if all other conditions in Article 23 have been met. Once we have approved your request to pay using RatePAY, the amount to be paid will be due for payment into the account of the collecting agency on the 10th bank working day after booking, or at the latest on the last bank working day before departure.

4.4.2 (b) With a SEPA direct debit invoice you can pay the fare including any fee-incurring supplementary services agreed on when the contract of carriage is finalised by bank transfer. Direct-debit transfers are possible from any Euro account if there are at least 14 banking days between the day of the booking and the day of the first flight. To this effect you issue a SEPA direct-debit mandate allowing us to debit from your account the payment due via SEPA direct debit and at the same time instructing your bank to pay when due.

4.4.2 (c) There are no restrictions on payments made with by us approved credit cards or by PayPal. You simply authorise us to debit your credit-card or PayPal account or send a payment order to PayPal.

4.4.3 If, by way of Booking Confirmation, we have accepted the method of payment which you have chosen, the Total Fare is deemed as provisionally paid, until we ascertain or have reasonable grounds to suspect that:

4.4.3 (a)  the credit card, PayPal or bank account details provided by you are incorrect or incomplete

4.4.3 (b) you are not the authorised owner of the credit card, PayPal or bank account,

4.4.3 (c) for any other reason you are not entitled to access the bank account, PayPal or credit card, either completely or to an extent which will prevent you from honouring your financial commitment to us as created by the carriage agreement,

4.4.3 (d) you have cancelled the debit authorisation which you granted us or have not promptly returned to us the SEPA direct-debit mandate fully completed by hand,

4.4.3 (e) the credit card company, bank or PayPal does not grant payment of the amount requested by us on the basis of the debit authorisation you granted us,

4.4.3 (f) the amount which we debit from your credit card, PayPal or bank is transferred back into your account either in full or in part, or the monies are returned to you in whatever way,

4.4.3 (g) as long as the RatePAY amount has reached the recipient’s account no later than the date due.

4.5 Consequences of late payment or failure to pay

4.5.1 Until the Total Fare is paid in full or according to Article 4.5.3 is deemed to be provisionally paid, we have the right to refuse to provide all of the services which we have agreed to provide in this agreement, in particular to refuse to carry you.

4.5.2 If one of the cases mentioned in Article 4.4.3 (a) to (g) occurs, or if you do not keep to a payment deadline which we have agreed with you, we have the right,

4.5.2 (a) to refuse to carry you until the full settlement of outstanding payments.

4.5.2 (b) to block your online user access to our website and to refuse further bookings from you, or for you as a named passenger,

4.5.2 (c) to pass your unrecovered debt to a debt collection agency,

4.5.2 (d) to inform the SCHUFA (German credit reference agency) of your delay, in as far as we have ascertained in individual cases that your behaviour is due to an inability or unwillingness to pay,

4.5.2 (e) in cases mentioned in Article 4.4.3 (f) (monies transferred back), to charge you a reverse transfer fee according to our table of charges (Article 17 "CBF") to cover the extra expense and work caused to us in this case, insofar as you are responsible for causing the reverse transfer and you do not prove to us that no loss, or a smaller amount of loss than the amount of the fee, was incurred by us,

4.5.2 (f) to demand that you refund any other losses incurred by us.

5.1 Reservation requests

5.1.1 We only issue tickets together with a reservation. In the unlikely event that this is not the case and you are issued a ticket without a reservation, a reservation can be subsequently for a flight, as long as there are still places available in the appropriate Tariff category.

5.1.2 We or our Authorised Agents will register your reservation(s). On request we will supply you with written confirmation of your reservation.

5.1.3 Our Flight Fares are subject to conditions which limit or remove your right to change or cancel your reservation.

5.2 Changes to bookings

5.2.1 In accordance with the following provisions, flights for the same route can

5.2.1 (a) be transferred to passengers other than those authorised to be carried in accordance with Article 3.1.2, and their incomplete or missing first name or family name can be completed (change of passenger) or

5.2.1 (b) be rebooked to another scheduled time, as long as there are free seats available on the new flight. Changes to the booked route are not possible. In the case of connecting flights, it is not possible to rebook individual legs.

5.2.2 Changes to bookings are allowed only up to before web check-in closes before the scheduled departure time of the (original) flight. Changes to bookings at a later time (changes to bookings retroactively) are only permitted in the situations described in Article 3.2.2, Article 3.2.3, Article 3.2.4, Article 5.5.1, Article 9.1.2, and Article 9.2.2, and only if the new booking occurs immediately upon the removal of the cause of the hindrance.

5.2.3 Except in the situations described in Article 3.2.2, Article 5.5.1, Article 9.1.2 and Article 9.2.2, we charge a flat fee per passenger and flight segment per booking change. You can find the amount in our table of charges (Article 17 "RBK" of “NC1”). In addition, the flight fare is determined as the fare payable for the flight segment in question at the time of rebooking. If the flight fee calculated in this way is higher, you must also pay the difference in addition to paying the rebooking fee. If the new flight costs less, we will however not refund the difference. In respect of the extra costs payable by passengers in the case of rebooking, we make explicit reference to our right to deny the provision of services (Article 4.5.1).

5.2.4 Changes to bookings can be carried out online (only possible if the booking is carried out under the “Booking with Login” option), via the call centre or in person at the departure airport. The new flight dates must fall within the period of validity of the flight ticket, unless there are circumstances under which we will extend the period of validity of the flight ticket, in accordance with Article 3.2. It is only possible to change a booking to a flight, which, at the time of the booking change, is loaded into our reservation system and available for booking.

5.2.5 Provisions in Article 5.2 do not apply to changes to bookings made under the flex option in Article 19.1, unless there is explicit reference there to individual provisions.

5.3 Occupation and reservation of seats

5.3.1 Your seat is allocated when you check in. We hereby advise you that you have no right to influence the choice of seat nor can you occupy a seat other than the one allocated to you.

5.3.2 You may also reserve a specific seat category (e.g. a seat with more legroom) depending on availability for a small charge per passenger and route. Prices can be found in our table of charges.

5.3.3 We do, however, reserve the right to refuse reservation requests and to reallocate at any time the seats allocated in accordance with Article 5.3.1 or the seats reserved in accordance with Article 5.3.2, if we deem it necessary for reasons of flight safety, security or operating reasons, or if the information about the passenger in question provided, as requested when reserving the seat, is incorrect or incomplete. If you are thus deprived of a reserved seat, we will refund you the reservation fee, as long as you are not solely or predominantly responsible for the seat being refused.

5.4 Reconfirmation of reservations

You should verify whether reconfirmation is necessary with every Airline which is carrying you on your journey. If it is necessary, you must reconfirm with the Airline whose Airline Code appears on your Flight Ticket for the flight in question.

5.5 Cancellation of Reservations

If we legitimately cancel your reservation your Flight Ticket will become invalid at the latest after the completion of the flights concerned. The only case in which this does not apply is when these flights were previously rebooked, or if you have the right to rebooking regardless, according to the terms of Article 5.2. We expressly advise you that in the case of your reservation being legitimately cancelled by us you have no right to a refund of the Total Fare already paid by you and that your obligation to pay any still unpaid amounts remains unaffected, unless otherwise stated in these Conditions of Carriage.

5.6 Personal Data

We reserve the right to review payment transactions to prevent fraud and other fraudulent use. Therefore, we may use internal and external sources. If fraudulent activities are suspected and/or detected we further reserve the right to transmit information (personal data included) to other subsidiaries within the Lufthansa Group (among others Austrian Airlines, Eurowings, Germanwings, Brussels Airlines, SWISS Global Air Lines AG, Edelweiss Air AG, SWISS International Air Lines AG, Miles and More GmbH) which may review the data for its respective purposes.

6.1 Check-In

6.1.1 In general the check-in desks for short- and medium-haul flights open two hours before the scheduled departure time (for flights from Tel Aviv, Tunis, Casablanca, Marrakech: 2,5 hours / for flights from Algiers: 3,5 hours). We recommend that you arrive at check-in two hours before departure. Passengers who have not arrived at the check-in desk and presented themselves to the check-in staff by at the latest 40 minutes before the scheduled departure of their flight (for flights from/to Tel Aviv, Tunis, Marrakech: 60 minutes / for flights from Casablanca, Marsa Alam: 50 minutes / for flights from Algiers: 90 minutes / for flights from London-Heathrow, London-Stansted: 45 minutes / for flights from Palma de Mallorca: 45 minutes / for flights from Moscow: 45 minutes) will no longer be able to be checked-in. If you have booked a one-stop flight we recommend that you use the specially marked transfer desks when you check-in again at the airport where you catch your connecting flight, if such a transfer desk is available. One-stop passengers will as a rule be given priority treatment at a transfer desk and as such will be checked in more quickly.

The check-in counter for intercontinental flights usually opens three hours before the scheduled departure time. We recommend that you present yourself at check-in three hours before departure. Passengers who arrive at the check-in counter and present themselves for check-in later than 60 minutes before the scheduled departure time can no longer be checked in.

6.1.2 Notwithstanding the rules in Article 6.1.1 special check-in times and restrictions on checked baggage do apply

6.1.2 (a) for children travelling alone using the unaccompanied-minor service as stipulated in Article 21. They must be at the check-in desk at least two hours before the scheduled departure time and made themselves known to the check-in personnel when checking in.

6.1.2 (b) for passengers wanting to check in at a special check-in terminal outside the Airport. The necessary time that passengers must be at the check-in terminal by and have made themselves known to the check-in personnel when checking in is longer than at our check-in desks at the airport and will be made available for each specific location. This is why these terminals are generally open all day irrespective of the specific flight time. Please be aware of this when you plan your journey to these special check-in terminals as there may be restrictions on checked baggage, which may not be carried as free baggage as in Article 8.1 due to their bulkiness or other difficulties. We have published separately information on those airports with special check-in terminals and their relevant opening and leadtimes, as well as any restrictions on checked baggage they may have.

6.1.3 In the interest of passenger safety we took immediate action after the terror attacks in the USA on 11th Septemeber 2001. We introduced the strong rules issued by the British Department of Transport, Local Government and the Regions (DLTR) for British airports and airlines, which lead to more frequent, stronger safety measures. Please note that this may lead to certain delays.

6.1.3. (a) All passengers must produce a valid official photo-ID document when they check in. This also applies regardless of national immigration requirements for domestic flights and flights to and from states within the Schengen agreement. For international flights national immigration and exit regulations must also be complied with and the necessary identity documents and any other required documents and visas provided. Without such documents you will not be allowed to check in for your flight. We ask for your understanding for the fact that in the case of one-stop flights the required checks are carried out before each flight segment individually and are limited to the requirements of that individual flight segment only.

6.1.3 (b) The names on the identity document and on your Flight Ticket (Booking Confirmation) must be the same. Only Passengers who have made a booking can be checked in. You can not make a change (passenger change) at a later date.

6.1.3 (c) Passengers and their Baggage will be subjected to a thorough security screening by us. We are therefore entitled in accordance with Article 8.6 to search you and your Baggage. Certain items may not be carried into the cabin or are prohibited from being transported in the aircraft in any way. You should therefore closely observe these particular conditions set out in Article 8 when packing your Baggage. This will make our job easier and will spare you any trouble at check-in. When necessary we will have to ask you to transfer items from your Cabin Baggage into a piece of your Checked Baggage or even completely refuse to check in your Baggage.

6.2 Boarding

You will find out at check-in which gate you need to go to. You should be at your gate at least 30 minutes before the planned departure time for short and medium-haul routes and 45 minutes for long-haul routes. The gate closes 15 minutes before departure. If you do not appear at your gate on time, we reserve the right to cancel your booking. Please note that we have no influence over the process or duration of the security checks. These are conducted at every airport and are necessary before entering the gate area. We therefore recommend that you go to the security area as soon as possible, as the length of the waiting times may vary.

6.3 Consequences of being late

We reserve the right to cancel your reservation if you do not keep to the check-in deadline or you do not arrive at the gate by the time specified. This also applies if we were not able to check you in owing to a reason specified in Article 6.1.2.

7.1 The right to deny carriage

We can refuse to carry, or to carry any further, you or your baggage, if we have reason to believe on the basis of certain facts that

7.1.1 this is necessary to observe current legal regulations, or orders and regulations of authorities;

7.1.2 carrying you or your Baggage could endanger the health or safety of others or could interfere with the physical welfare of other Passengers or the crew;

7.1.3 your physical or mental state, including if under the influence of drugs or alcohol, poses a risk or a danger to you, to other Passengers, the crew or the property of others;

7.1.4 you have committed an offence as described in Article 11.1 on a previous flight and we have reason to suspect that you could repeat such behaviour;

7.1.5 you have refused to cooperate with a security check;

7.1.6 you have not paid in full any Flight Fares, taxes, charges or other fees levied by us;

7.1.7 you are not in possession of valid travel documents, you wish to enter a country which you are only entitled to travel through or for which you have no valid travel documents, you destroy your travel documents during the flight or you refuse to hand over your travel documents to the crew in exchange for a receipt when asked to do so;

7.1.8 you are unable to prove that you are the person named in the Flight Ticket (Booking Confirmation);

7.1.9 you fail to follow our instructions relating to flight safety or security.

7.2 Carriage of Children

7.2.1 We only carry children who are younger than 12 years old if they are travelling accompanied by a responsible adult. If the accompanying adult is not a parent or legally entitled guardian, the accompanying adult must produce a written declaration signed by all persons who are legal guardians of the child, in which their agreement to the child taking the flight under the supervision of the accompanying adult is indicated.

7.2.2 Regardless of this, the entry and departure of children and young people under 18, in line with the national legal provisions of various countries, is dependent on providing proof of authorisation for all those authorised to look after children. It is of utmost importance to note that adherence to national entry and exit requirements is the responsibility of each passenger. We thus recommend that you give yourself sufficient time before you travel to ensure you have the correct information about said requirements and the necessary documents from the competent national authorities.

7.2.3 Infants who are under 2 on the day of departure can only travel if:

7.2.3 (a) they are secured on the lap of the adult accompanying them with an additional loop belt, which our staff will explain how to use. In such cases we levy a flat-rate service charge for carrying the infant, instead of the standard flight fare. You can find the service charge amount in our Table of charges (Article 17).

7.2.3 (b) in their own seat next to the window, and with the adjacent seat occupied by an accompanying adult, if the infant is secured using a child restraint system that has been expressly approved by us. Please note that in this case we will charge the full child fare for the flight in addition to the fixed service fee (Art. 17) and that we do not provide child restraint systems, so you will need to bring your own. The use of a child restraint system is only acceptable if the system is shown to a staff member at the check-in counter and is confirmed as being one of the child restraint systems approved by us. The approved models can be found here. In this case, the child restraint system is considered as free baggage allowance within the meaning of Art. 8.1.2 (b). Please familiarise yourself with your child restraint system’s operating instructions before travelling, as the crew is not able to assist you with the installation. If you cannot secure the child restraint system properly then you must check it in as baggage.

7.2.3 (c) Please note that, for safety reasons, only one infant per adult is permitted on board. If you are travelling with a second child under two years of age , you have the option of booking a seat for that child and carrying the appropriate child restraint system with you.

8.1 Free Baggage Allowance

The carriage of your Baggage is included in the Flight Fare, as long as it meets our conditions for the Baggage allowance. Acceptable as Free Baggage are

8.1.1 The carriage of your baggage is included in the flight fare as long as it meets our conditions for the baggage allowance.

8.1.2 Free baggage allowance includes baggage that

8.1.2 (a) you have not checked in, but instead plan to take with you on board as hand baggage and have presented it as such during check-in. 

There are 2 types of hand baggage items:

• A small underseat bag is a piece of baggage whose dimensions do not exceed 40 x 30 x 25 cm. 

• A large hand baggage is a piece of baggage that does not weigh more than 8kg and that does not exceed 55 x 40 x 23 cm in size (57 x 54 x 15 cm for foldable garment bags).

Every passenger is entitled to take on board one small hand baggage item. The number and type of hand baggage items that can be taken on board depending on the purchased fare or fare extras. More details on hand baggage allowance are given within in section 8.8 “Hand baggage”.

In addition to a small hand baggage item, it is also possible to carry one baby basket, car seat or buggy (buggies may only be transported in the cargo area) per child, an additional small hand baggage item per infant, as well as wheelchairs or orthopedic aids (e.g. mobility aids; wheelchairs may only be transported in the cargo area).

8.1.2 (b) baggage, which qualifies as free baggage owing to a specific provision of these conditions of carriage, a special agreement with us or an explicit legal regulation, or which is exempt from payment of a specific fee.

8.1.3 The transport of animals is regulated by Art. 8.10. Animals are not considered as free baggage even if they otherwise fulfil the specifications in Art. 8.1.2. (a).

8.1.4 You may not declare that baggage belonging to third parties is your own and said baggage cannot be checked in as part of the free baggage allowance. Nor can it be checked in to be transported as special baggage or excess baggage.

8.2 Baggage incurring a charge

8.2.1 Baggage, which does not qualify for inclusion in the baggage allowance, owing to its weight, its bulkiness or other difficulties to its being transported, can only be carried on payment of a supplementary fee.

The details are as follows:

8.2.1.1 Checked baggage surcharge: We charge a baggage surcharge for each piece of checked baggage. The surcharge must be paid immediately. You can pay the checked baggage surcharge directly at the gate with a debit or credit card. The checked baggage surcharge is reduced for one piece of checked baggage (reduced baggage surcharge) if you register your baggage for a fee no later than two hours before the scheduled departure time, either online or by telephone via the call centre, and pay the applicable surcharge using the specified payment method.

8.2.1.2 Excess baggage surcharge: there is no obligation for us to carry checked baggage if the individual item of baggage exceeds 23 kg (BIZclass: 32kg). If capacity is available, however, we generally accept checked baggage of up to five items, none weighing more than 32 kg. In particular cases we require prior consultation.

If we accept to carry excess baggage, alongside the checked baggage surcharge, in line with Article 8.2.1.1 we levy:

8.2.1.2 (a) an excess baggage surcharge (”X1-X9/OWB”) per item of baggage and each kilogram of overweight (surcharge applicable at the airport only)

8.2.1.3 Surcharge for bulky baggage: for the transport of checked baggage, which is not secured in cases or other similar compact receptacles, we levy special surcharges instead of the baggage surcharge in accordance with Art. 8.2.1.1 and the excess baggage surcharge in accordance with Art. 8.2.1.2. There is no obligation for us to carry bulky baggage. As a rule, however, if capacity is available, we will accept checked bulky baggage, if it is itemised as a type in our Table of Charges (Article 17) and if the surcharge laid down has been paid. In individual cases we require prior consultation.

8.2.1.4 Hand baggage fees: not complying to hand baggage rules regulated by purchased fare (and or fare extras) at the time of travel would be subject to a hand baggage fee according to our table of charges (Article 17).

8.2.2 Please find the respective surcharge fees in the Table of Charges (Article 17) or by contacting our call centre or check-in desks. The fees applicable are always those fees published on the day of the respective flight. For obligatory prior registration for services incurring charges the applicable fees are those published on the day of registration. The fees laid down are per leg and are thus calculated separately for the outward flight and the return flight. When booking flights with a connection all legs between the first point of departure and the final destination are counted as one leg.

8.2.3 Where we have the capacity to and if there is no safety concern for the flight, after prior consultation with us, we do allow you to use an "extra seat" to carry musical instruments, which due to their weight or size are not hand baggage in line with Article 8.1.2 (a), nor should they be handed in as special baggage.

8.2.3.1 This service can only be booked if there is an unoccupied seat directly next to the seat you have reserved, or if you are willing to be given a different seat, other than the one you reserved, which fulfils this condition.

8.2.3.2 You can only book an "extra seat" via the call centre or at a Airport Sales for a supplement amounting to the flight fare at the time you add the extra seat in the relevant booking class in BASIC fare for the leg concerned. If you book the extra seat on the same day as the flight, the supplement will not be higher than the flight fare.

8.2.3.3 We state clearly that an extra seat is an extra service dependent on the flight booking and therefore cannot be rebooked or cancelled by itself. Booking an extra seat does not entitle you to take another person on board, nor does it entitle you to be credited with miles on your Boomerang Club account.

8.3 Cargo

We do not carry cargo on our flights. Baggage can therefore only be carried as either Cabin Baggage or Checked Baggage, and must be carried together with a passenger.

8.4 Items that will not be accepted as baggage

8.4.1 Your Baggage must not contain Items which could be used to endanger the aircraft or people or property on board. These are individually listed in the Dangerous Goods Regulations of the International Civil Aviation Organisation (ICAO) and the International Air Transport Association (IATA). This applies in particular to

8.4.1.1 Articles prohibited from being carried in the aircraft cabin

8.4.1.1.1 Guns, firearms & weapons
Any object capable, or appearing capable of discharging a projectile or causing injury including:

• All firearms (pistols, revolvers, rifles, shot guns etc.)- Replica and imitations firearms

• Component parts of firearms (excluding telescopic sighting devices / sights)

• Air pistols, rifles and pellet guns

• Signal flare pistols

• Starter pistols

• Toy pistols of all types

• Ball bearing guns

• Industrial bolt and nail guns

• Cross bows

• Catapults

• Harpoon and spear guns

• Animal humane killers

• Stun or shocking devices e.g. cattle prods, ballistic conducted energy weapons (taser)

• Lighters shaped like a firearm

8.4.1.1.2 Pointed / edged weapons and sharp objects
Pointed or edged articles capable of causing injury, including:

• Axes and hatches

• Arrows and darts

• Crampons

• Harpoons and spears

• Ice picks

• Knitting needles

• Ice skates

• Lockable or flick knives with blades longer than 6 cm

• Knives made of metal or any other material strong enough to be used as a potential weapon with blades longer than 6 cm

• Meat cleavers

• Machetes

• Open razors and blades (excluding safety or disposable razors with blades enclosed in cartridge)

• Sabres, swords and swordsticks

• Scalpels

• Scissors

• Ski and walking / hiking poles

• Throwing stars

• Tradesman's tools that have the potential to be used as a pointed or edged weapon e.g. drills and drill bits, box cutters, utility knives, all saws, screwdrivers, crowbars, hammers, pliers, wrenches / spanners, blow torches.

8.4.1.1.3 Blunt instruments

Any blunt instrument capable of causing injury, including:

• Baseball and softball bats

• Clubs or batons rigid or flexible - e.g. Billy clubs, blackjacks, night sticks and batons

• Cricket bats

• Golf clubs

• Hockey sticks

• Lacrosse sticks

• Kayak and canoe paddles

• Skateboards, hoverboards

• Billiard, snooker and pool cues

• Martial arts equipment e.g. knuckle dusters, clubs, coshes, rice flails, num chucks, kubatons, kubasaunts

8.4.1.1.4 Explosives and flammable substances
Any explosive of highly combustible substance which poses a risk to the health of passengers and crew or the security of aircraft or property, including:

• Ammunition

• Blasting caps

• Detonators and fuses

• Explosives and explosive devices

• Replica or imitation explosive material or devices

• Mines and other explosive military stores

• Grenades of all types

• Gas and gas containers e.g. butane, propane, acetylene, oxygen - in large volume.

• Fireworks, flares in any form and other pyrotechnics (including party poppers and toy caps)

• Strike anywhere matches

• Smoke generating canisters or cartridges

• Flammable liquid fuel e.g. petrol / gasoline, diesel, lighter fluid, alcohol, ethanol

• Aerosol spray paint

• Turpentine and paint thinner

• Alcoholic beverages exceeding 70% by volume

8.4.1.1.5 Chemical and toxic substances
Any chemical or toxic substance which poses a risk to the health of passengers and crew or the security of aircraft or property, including:

• Acids and alkalis - e.g. spillable “wet” batteries

• Corrosive or bleaching substances – e.g. mercury, chlorine

• Disabling or incapacitating sprays – e.g. Mace, pepper spray, tear gas

• Radioactive material - e.g. medicinal or commercial isotopes

• Poisons

• Infectious or biological hazardous material – e.g. infected blood, bacteria and viruses

• Material capable of spontaneous ignition or combustion

• Fire extinguishers

8.4.1.2 Articles prohibited from being placed in hold baggage

• Explosives, including detonators, fuses, grenades, mines and explosives

• Gases: propane, butane

• Flammable liquids, including gasoline, methanol

• Flammable solids and reactive substances, including magnesium, firelighters, fireworks, flares

• Lighters, electronic cigarettes

• Oxidizers and organic peroxides, including bleach, car body repair kits

• Toxic or infectious substances, including rat poison, infected blood

• Radioactive material, including medicinal or commercial isotopes

• Corrosives, including mercury, vehicle batteries

• Vehicle fuel system components which have contained fuel

If you are unsure about what items you may take with you, please call us or ask at the check-in desk.

8.4.1.3  Items, whose carriage is forbidden owing to the national legislation or official regulations of a country, via which or to which the aircraft is flying.

8.4.1.4 Items which are justifiably judged by us as unsuitable for carriage in the type of aircraft being used for the flight, because they are dangerous, or because of their weight, odour or content, their size or shape or because they are in any way delicate, fragile or perishable, or because they will unacceptably affect the comfort of other Passengers.

8.4.1.5 Firearms and explosives, handguns, automatic weapons, ammunition including blanks, gun sights, fireworks, flares, smoke canisters and fire-crackers.

8.4.2 Firearms for sporting and competition purposes plus up to 5 kg of ammunition may be carried in Checked Baggage if it is declared at check-in and packed separately and securely in a lockable container. The ICAO and IATA regulations as referred to in Article 8.4.1.1 apply here. Special check-in times apply in this case, which you should enquire about with us beforehand.

8.4.3 Weapons, such as antique firearms, swords, knives and similar items can also be accepted as Checked Baggage at our discretion. They are, however, not allowed in the aircraft cabin.

8.4.4 Your checked baggage must not contain any cash, jewellery, precious metals, computers or other electronic equipment, negotiable documents, documents of financial value or other valuables, fragile objects, optical aids or perishables, keys, medicines, classified business documents, prototypes or models, passports or other identity cards and passes.

8.4.4.1 Televisions will not be accepted as checked baggage. However, they may be transported in the cabin if they do not exceed a maximum size of 55 x 40 x 23 cm and a weight of 8 kilograms and are securely packaged against breakage. In this case, the television set is considered hand baggage according to paragraph 8.1.2 (a) and reduces your free baggage allowance accordingly.

8.4.5 We will not carry wheelchairs unless they have sealed and leak-proof batteries (see also Article 7.2.3 (c)), we also will not carry extra oxygen for personal use, stretchers or motors.

8.4.6 Baggage equipped with a lithium battery, other than lithium button cells (e.g. smart baggage) must meet the following requirements:

• if the baggage is to be checked in, the lithium battery must be removed from the baggage and the lithium battery must be carried in the cabin; or

• if the baggage is carried in the cabin, the lithium battery must be removed anyhow.

• baggage where the lithium battery cannot be removed is forbidden for carriage.

• Lithium-battery powered personal transportation devices are neither allowed as hand baggage nor as checked baggage (exemption: electric wheelchairs as checked baggage). This ban applies regardless of the power capacity and whether the batteries are permanently installed or removable, as well as to battery-powered personal and sports transportation equipment without a built-in battery. This includes e-bikes, hoverboards, mini Segways and luggage scooters. The list is not exhaustive.

9.1 Schedules

9.1.1 Flight times given in schedules can change between the date of their publication and the date of departure. We cannot guarantee them.

9.1.2 Before we accept your booking we will indicate to you the scheduled flight time, which is applicable at this time and this will be given on your Flight Ticket. It is however possible that we will have to change the scheduled flight time after we have sent you your Booking Confirmation. If you give us a way of contacting you we will make an effort to inform you of these changes. If a major change in the timing of the flight occurs once you have already purchased your Flight Ticket, which is not acceptable to you, and it is not possible for us to rebook you onto another flight, you have in accordance with Article 10.2 the right to a refund of the Total Fare.

9.1.3 Please note when planning your journey, that we are a point-to-point airline offering direct connections at low prices. Connecting flights and the services which accompany them are therefore not offered by us. Should you still wish to combine more than one of our flights, or combine one of our flights with a flight from another airline, you do so at your own risk.

9.2 Non-carriage, Cancellation and Delays

9.2.1 We will take all necessary measures to carry you and your Baggage without delay. In order to achieve this to the best possible satisfaction of our Passengers, in particular to avoid flights being cancelled, we have the right in exceptional circumstances to allow a flight to be operated by another Airline on our behalf and/or with another aircraft.

9.2.2 If your flight is cancelled, your departure is delayed by at least two hours or you are denied boarding, you may be entitled to compensation and assistance, and also a refund. Your rights in this case, in particular the exact conditions and the type and extent of services are determined by the Regulation (EC) No. 261/2004 of the European Parliament and European Council dated 11.02.2004. Written information about this can be obtained at the check-in desk or at the gate.

9.2.3 Our liability for further damages remains unaffected by this and is governed by Article 15.

10.1 Mandatory refunds

Unless these Conditions of Carriage expressly state otherwise, the amount refunded shall be calculated in accordance with the applicable statutory regulations. If we cancel a flight, fail to operate a flight according to the timetable, fail to stop at your destination or stop-over point, or cause you to miss a connecting flight for which you hold a reservation, this refund shall consist of the following:

10.1.1 if no portion of the ticket has been used, the full airfare paid;

10.1.2 if you have already used a portion of the ticket, not less than the difference between the fare paid and the fare applicable to the route you have already flown.

10.2 Fare refunds

If you request a refund for reasons other than those set out in section 10.1, this refund – insofar as this is specified in the fare conditions – shall consist of the following:

10.2.1 if no portion of the ticket has been used, an amount equal to the fare paid less any applicable fees;

10.2.2 if a portion of the ticket has been used, the difference between the fare paid and the fare applicable to the route you have already flown less any applicable fees.

10.3 Processing refunds

10.3.1 Unless otherwise specified in this article, we may refund the amount to either the person named in the ticket or the person who paid for the ticket insofar as conclusive proof is provided that this payment was made. The refund will generally be made using the same payment method that was used to make the booking (if the payment was made by credit or debit card, the refund will be transferred to the credit card or bank account used for the payment). If your booking was paid for using miles (Cash & Miles) these will refunded to you by Miles & More. In the case of a partial cancellation of your booking, the monetary amount will refunded first and then the corresponding number of miles.

10.3.2 If the flight ticket was paid for by a person other than the passenger named on the ticket and the ticket states that there a restriction applies to the refund, we will only pay the refund amount to the person who paid for the ticket or to another person if the person who paid for the ticket instructs us to do so.

10.3.3 If you wish to claim a refund, please use our online refund form or send an e-mail quoting your booking number ([email protected]). No processing fees will be charged.

10.4 Cost of reversal

If you are solely or mainly responsible for a circumstance due to which your contractual carriage has become impossible and we are released from our duty of performance (section 275 BGB), or if such a circumstance for which we are not responsible occurs at a time at which you are in default of acceptance, we retain our claim to the fare but must allow to be credited against us what we save from release or alternative use of our performance (section 326 BGB).

10.5 Our right to refuse a refund

We may refuse to issue a refund for a flight ticket presented to us or a government official as evidence of your intention to leave the country until you provide conclusive proof that you are permitted to remain in this country or that you will be leaving the country with another airline or means of transport.

10.6 Currency

We reserve the right to refund the amount using the same method and in the same currency as that in which the airfare is ordinarily paid.

10.7 Other refunds

Other refunds shall only be made by the airline which originally issued the ticket or by its authorised representative.

11.1 General

If it is our objective opinion that you conduct yourself on board in such a way that you endanger the aircraft, any person or property on board, or that you obstruct the crew in the performance of their duties or you fail to comply with any instructions of the crew, including instructions relating to smoking (also electronic cigarette), alcohol or the use of drugs, or if you behave in such a way which may cause objection, disturbance, damage or injury to other passengers or crew, we may take such measures as we deem necessary to prevent such behaviour from continuing, including physical restraint. You can be removed from the aircraft and your further carriage may be refused. You can be prosecuted for offences committed on board the aircraft.

11.2 Electronic Equipment

The use of mobile phones, radios and remote-controlled toys is not permitted on board. For safety reasons, we may prohibit or restrict the use of other electronic devices on board.

11.3 Alcoholic Drinks

The consumption of alcoholic drinks brought on board by Passengers is not allowed.

11.4 Information About Nut Allergies

We would like to inform you that we do serve peanut products on board, and that there may be trace elements of unspecified nut ingredients in meals and snacks. Additionally, other customers may bring nuts on board. Hence, we are not able to guarantee a nut-free environment on an Eurowings-operated flight. When making your travel arrangements, we recommend that you assess the extent of any allergies or other medical conditions.

12.1 If we make an agreement with a third party relating to additional services for you, in order to provide services other than carriage on board the aircraft, or if we issue a Flight Ticket or Voucher/Receipt in respect of carriage or services (other than carriage by air), which will be provided by a third party – such as hotel reservations or car hire – we shall be acting exclusively as an agent of the third party.

12.2 If we also offer you ground transport services, these may be subject to other conditions. These conditions are available from us on demand.

12.3 Travel Media If you book directly through eurowings.com, this exclusive offer allows you to download digital publications (newspapers/magazines). The number of complimentary downloads depends on the tariff. Once you have downloaded the maximum amount of free publications you can of course purchase extra digital newspapers and magazines. Prices vary depending on the publication and reflect market prices.

The amount you can download free of charge is limited per booking but does not depend on the number of passengers.

There is no legal entitlement to this free offer.

The offer and sale of digital media is carried out via Media Carrier GmbH, Muthmannstr. 1, 80939 Munich.

13.1 Travel Documents

13.1.1 You are responsible for acquiring all of the necessary travel documents and respecting all applicable laws, regulations, orders, directives and travel requirements of the countries in to which, from which and through which you are travelling.

13.1.2 Before the start of your journey you must submit all exit, entry, health and other documents, which are required by the country concerned by way of its laws, regulations, orders, demands or other requirements, and you must allow us to make and keep photocopies of these documents. We reserve the right to deny carriage to you if you do not meet these requirements or your travel documents do not appear to us to be in order.

13.2 Responsibility for fines, detention costs, etc

13.2.1 If we are required to pay a fine or to pay detention costs, or other expenditure on account of your failure to respect or abide by the laws, regulations, orders, directives or other travel requirements of the countries concerned, or your failure to produce the necessary documentation, you are obliged to reimburse us on demand any expenses incurred by us. We may use the value of the unused portion of your ticket or your property which is in our custody as part settlement of this payment.

13.2.2 If you are refused entry into a country, you are responsible for paying us for the cost of carrying you out of that country. The price payable for carriage to the place where entry was refused or denied will not be refunded by us.

13.3 Customs inspections/searches/audits

If required, you must allow customs or government officials to search your Baggage. We are not responsible for loss or damages which you suffer as a consequence of this search or as a consequence of your failure to comply with this demand.

13.4 Security search/inspection

You are obliged to undergo any and all security searches by representatives of authorities, airport officials, carriers or us.

13.5 Personal Data

13.5.1 You acknowledge that your personal data is passed onto us for the following purposes:

Carrying out a reservation, acquiring a Flight Ticket, acquiring additional service and carrying out payment, preparing and offering services, simplifying immigration and customs procedures and making this data available to government officials relevant to your journey, pandemic containment and when authorities, such as public health authorities, need to receive these data on a mandatory basis. To these ends you grant us the authority to gather, store and use this data and to transmit it to our offices, our Authorised Agents, government officials, other Airlines or to those who are providing the services named above.

13.5.2 Eurowings does not sell or rent your personal data to third parties. We will only disclose your personal data, including payment and flight booking information, to the institution issuing the credit or bank card that you use to complete your booking. Eurowings will disclose your data to trustworthy third parties solely on your request. For example, we will transfer data from the Eurowings booking form to the booking form of our cooperation partners so that you can book hotels, reserve hire cars or purchase travel insurance quickly and easily. Naturally, we will always obtain your consent before transmitting any data. Data are collected or transmitted to government institutions or authorities only as required by law (for example entry requirements during a pandemic).

13.5.3 In line with EU directive 996/2010, Eurowings offers every passenger the option of appointing a contact person to be informed in the event of an emergency. They can appoint this person through our call centre. This information is linked to the booking and only used for the purposes stipulated in directive 996/2010. It will be deleted 48 hours after the final flight listed in the booking.

You will find more information in our data protection provisions.

Carriage by us or by other Airlines on one Flight Ticket is seen as one instance of carriage in accordance with the Convention. However, please see Article 15.1.5.

15.1 General

15.1.1 The liability of other Airlines who are involved in your journey is unaffected by the regulations set out in this Article and is governed by their own terms or applicable legal provisions.

15.1.2 In no case does our liability exceed the amount of proven Damage.

15.1.3 We are only liable for indirect or consequential Damage if we have caused these intentionally or through gross negligence. This does not apply to indirect or consequential Damage arising from death, injury or health damage to a person, which arose from negligence of our duties. The terms of the Convention remain unaffected.

15.1.4 If the Damage was caused by or contributed to by the actions of the person who suffered the Damage, we may be exonerated wholly or in part from our liability in accordance with applicable law. This also applies if the person who suffered the Damage failed to observe their obligations in respect of damage limitation.

15.1.5 We are liable only for Damage occurring on our flights or on flights of another airline who is providing on our behalf in place of us the flight for which the passenger booked with us. Furthermore, if we issue a Flight Ticket for carriage on the flights of another Airline or accept Baggage for carriage on the flights of another Airline, we are solely acting as agent for that Airline. Nevertheless, in the case of Checked Baggage you have the right to claim compensation for Damages against the first or last Airline in a consecutive series of carriages as you see fit.

15.1.6 We are not liable for Damage arising from our compliance with any laws or government regulations, orders or requirements or for Damage which occurs when you or the Passenger do not comply with them.

15.1.7 Unless caused intentionally or through gross negligence, we are not liable for errors or omissions in flight schedules or other publications of flight times, nor for information given by our Authorised Agents, employees or other representatives, relating to flight departure or arrival information or the operation of flights.

15.1.8 Any exclusion or limitation of our liability shall apply to and be for the benefit of our Authorised Agents, employees or other representatives and any third party, whose aircraft is used by us, including the third party’s Authorised Agents, employees and other representatives. The total amount which can be recovered from us and from such other people as compensation for Damage may not exceed the amount of liability applicable to us.

15.1.9 Unless expressly stated to the contrary, the conditions of this Section also apply without restriction to the specific cases set out below.

15.2 Personal Injury or Death

15.2.1 If a Passenger is killed, wounded or in any other way injured while on board the aircraft or while boarding or disembarking, our liability is based upon

the EC Council Regulation 2027/97 of 9.10.1997 on air carrier liability while carrying passengers and their baggage by air, as drafted in Regulation (EC) No. 889/2002 of the European Parliament and the European Council dated 13.05.2002.

in the case of international flights, it is extended according to the terms of the Convention and these Conditions of Carriage.

15.2.2 (a) We are not liable for damages exceeding the equivalent of 113.100 SDR (from 28 December 2019 128.821 SZR) in euros if we are able to prove that we or our staff took all required measures to prevent these damages or if these measures could not be taken, especially if a third party is solely at fault for the damages by wrongful action or negligence.

15.2.2 (b) Furthermore, the exclusions set out in the Convention and in applicable national law apply in full. We shall however not be liable for further damages if we prove that the damages do not result from the fault, negligence or illegal behaviour of us or our staff, or that they exclusively resulted from the fault, negligence or illegal behaviour of a third party.

15.2.3 In the case of such Damage we will without delay, and in any event not later than 15 days after the identity of the natural person(s) entitled to compensation has been established, make such advanced payments as may be required to meet the immediate financial needs of that/those person(s) on a basis proportional to the hardship suffered. In the event of death this advance payment will be at least the equivalent in Euros of 18,096 SDR per Passenger. This advanced payment is in no way an admission of liability by us and may be offset against any subsequent sums payable if we are later held liable. The advanced payment is not returnable unless it is ascertained that the Passenger is also partly or fully responsible for the Damage or if it is subsequently proven that the person(s) who have obtained the advanced payment caused or contributed to the Damage by negligence or the person(s) who received the payment was/were otherwise not eligible for it.

15.2.4 If we carry a Passenger whose age, mental or physical condition is such that carriage poses a danger to the Passenger his or herself, we shall not be liable for any kind of personal injury or damage (including Death), insofar as it is caused by this condition. Passengers for whom carriage could pose a risk on these grounds must inform us beforehand so that we can check whether and under what circumstances they may be carried without danger.

15.3 Damage to Baggage

15.3.1 Our liability for damages through destruction, damage and loss of Baggage and of objects of personal property belonging to passengers is in accordance with the Regulation (EC) of the Council dated 09.10.1997 about the liability of airline companies for the carriage of passengers and their baggage by air transport, as worded in the Regulation (EC) no. 889/2002 of the European Parliament and the Council dated 13.05.2002, supplemented in the case of international travel as defined by the terms of the Agreement and these Conditions of Carriage.

15.3.2 If Checked Baggage is destroyed, damaged or lost while it was on board an aircraft of otherwise in our charge, we will not be liable for damages if we prove that the damage was not caused by the negligence, fault or illegal behaviour of us or of our staff or that it was exclusively caused by the negligence, fault or illegal behaviour of a third party.

15.3.3 In other cases, in particular in the case of damage to baggage not checked in and the personal property of passengers, we shall only be liable insofar as the damage was caused by our fault or the fault of our staff.

15.3.4 In any case we reserve the right to prove that the person suffering damages was wholly or partly responsible for causing the damages, and in providing such proof we shall be free of liability.

15.3.5 Furthermore we shall not be liable if and as far as the damage

15.3.5 (a) is caused by the nature of the baggage or an inherent defect thereof,

15.3.5 (b) deals with the loss of or damage to objects, which, according to Article 8.4, may not be included in the baggage, e.g. in checked-in baggage such as fragile or perishable items, optical aids, laptops, tablets, smartphones or other electronic devices (photo and camera equipment, hard disks, video game consoles), jewellery, gold and silver, money, bonds, securities or other valuables, keys, medicine, business documents or samples, passports or identity cards; unless we have exceptionally and expressly agreed to take the corresponding items with us notwithstanding the provisions of Article 8.4.

15.3.5 (c) is caused by items in the passenger’s baggage. If these items cause damage to the baggage of another passenger or to our property, the passenger must compensate us for all damage and expenses the air-freight carrier incurs.

This limitation to liability does not apply if we or our staff caused the damage intentionally or through gross negligence.

15.3.6 Furthermore our liability shall be limited:

15.3.6 (a) in the case of transport solely within the Federal Republic of Germany and for international transport within the area covered by the Montreal Agreement to an amount in euros equivalent to 1,131 SDR (from the 28 December 2019 1.288 SZR) per passenger,

15.3.6 (b) in other cases

• for Checked Baggage to the amount of 27,35 € per kilogram and

• for baggage not checked in to the amount of 547,08 € per passenger.

15.3.7 The limitations to liability mentioned in Article 15.3.6 do not apply, if

15.3.7 (a) You prove that the damages were caused by an action or negligence on the part of us or of our staff, carried out either with the intention to cause damage or negligently and in the knowledge that damages would probably occur, or

15.3.7 (b) You have indicated to us when you checked in your baggage an amount of money which was equivalent to the higher level of interest attached by you to your baggage being delivered to your destination, and you have paid the supplement which we charged for this; in this case we will be liable for the amount of money which you indicated, unless we prove that your interest in the baggage being delivered was in fact lower than that indicated by you.

15.4 Loss and Damages caused by delay, non-carriage and cancellation

15.4.1 Insofar as we have to compensate loss and damages caused by delay to carriage of Passengers or Baggage by air, our liability is limited to a maximum amount equal to

• the equivalent in Euros to 4,694 SDR (from 28 December 2019 5.346 SZR) per Passenger or

• if only Baggage is affected by the delay, the amounts listed in Article 15.3.6

15.4.2 We shall however be freed from liability for damages caused by delay if we prove that we or our staff took all reasonable measures to avoid the damages or that it was not possible to take such measures.

15.4.3 The measures in Article 15.3.4 and 15.3.7 apply accordingly.

15.4.4 These regulations apply accordingly, insofar as we have to compensate loss and damages caused by non-carriage of Passengers or baggage or by cancellation of a flight. Insofar as compensatory services are provided for in these cases by Regulation (EC) no. 261/2004 of the European Parliament and Council dated 11.02.2004 (cf. Article 9.2.2) these will be included in the calculation of any compensation claim.

15.5 Deadlines for Claims of Compensation and Complaints

15.5.1 The acceptance of baggage by the owner of the baggage receipt at the time that the baggage is handed out is sufficient proof that the baggage was handed out in a good state and in accordance with the carriage agreement, unless you prove the contrary. If you wish to make a claim for damage compensation or a complaint relating to damage sustained by checked baggage, you must inform us as soon as you have discovered the damage, and in any event not later than seven (7) days after claiming the baggage. If you wish to make a claim for damage compensation or a complaint relating to delayed checked baggage, you must inform us within twenty-one (21) days from the day when your baggage was once again in your possession. All notifications of this type must reach us in written form. A damage report registered at the airport does not replace the need for a written statement to be sent to us.

15.5.2 An action for damages under the Montreal Convention may only be brought within a period of two years from the date of arrival of the aircraft at the place of destination or from the date on which the aircraft should have arrived or from the date on which the carriage was interrupted. The method of calculating the period of limitation shall be determined by the law of the court hearing the case. This is also the case for national air carriage when enforcing claims that are by their nature governed by the Montreal Convention.

15.6 Supervision and conciliation

The supervisory authority in charge is the

Luftfahrt-Bundesamt
Hermann-Blenk-Strasse 26
38108 Braunschweig, Germany.

If you are travelling for personal reasons, you have the right to contact the neutral German Conciliation Body for Public Transport (Schlichtungsstelle für den öffentlichen Personenverkehr e.V., or SÖP) in the event of disputes regarding flights: 

• SÖP

• Online complaint form

For certain special cases supplementary special regulations govern the carriage of you and your Baggage, which shall also become part of the carriage agreement and are therefore also important. They apply to the following points:

• The carriage of unaccompanied minors, pregnant women and Passengers who are ill,

• restrictions on the use of electronic equipment and items,

• the consumption of alcoholic drinks on board,

The regulations and conditions which are applicable in these circumstances are available from us on request and can be consulted and downloaded on our website.

Unless expressly stated otherwise, the charges indicated apply per person and flight segment.

If you have booked a one-stop connection, the individual flight segments will be charged separately. This applies to the following additional services provided: BIKE, INF, PETC, SPEQ, GOLF, SEF and WEAP.

18.1 General

A group booking consists of a flight booking for more than 9 people under one single booking number in line with the specific conditions in this Article. As long as no specific conditions in our General Conditions of Carriage are infringed, they are still applicable.

18.2 Making a group booking

18.2.1 Group bookings can only be made online. They cannot be made by contacting the call centre or at the Airport Sales desk.

18.2.2 To make a group booking you must fill out the group booking form on our webpage. Fill in the passenger data fields and the flight dates and instead of filling in the passenger names, simply enter the number of passengers. Fill out the whole form and send it to us online by following the indications that appear on the screen.

18.2.3 We will then send you an individual, non-binding quote by email. If you agree with the quote, you must send a signed fax to us requesting the conclusion of a binding carriage contract based on our quote. The requested group carriage contract is concluded, if we confirm the quote to you via email within two working days (Monday to Saturday) in an email with a booking confirmation.

18.2.4 Please note that you are the single contract partner, even if you yourself are not in the list of passengers. The passengers you specify (later) are the ones entitled to be carried. However, you are our sole contact person when executing the air transport contract and for any resulting obligations, in particular for the obligation to pay the carriage charge. You must ensure that the necessary information, such as the General Conditions of Carriage (GCC), flight schedule, changes to flights, etc., is forwarded to group members in a timely and complete fashion.

18.3 Specifying passengers / changing bookings / cancellations

18.3.1 Passenger names must be filled out by using the link within the booking confirmation. The names may be changed and/or replaced free of charge until 4 days prior departure. Please make sure all passenger names are entered correctly.

18.3.2 The right to carriage can be transferred free of charge to people other than those already named as passengers, and missing or incomplete given or surnames can be supplemented (change of passenger) until the point stated in Article 18.3.1. After this time we charge a flat-rate fee for a change of passenger, the amount of which you can find in our Table of Charges (Article 17 ‘NC1’).

18.3.3 As long as there are seats available on the new flight, flight bookings can be changed to another scheduled flight. Changes cannot be made to the booked route. Except for the cases outlined in Article 3.2.2, Article 5.5.1, Article 9.1.2 and Article 9.2.2 we charge a flat-rate fee for each change to a booking per passenger and per leg, the amount of which you will find in our Table of Charges (Article 17 ‘BKG’). The flight fare depends on the applicable fare bracket for the leg concerned at the time the booking is changed. For changes to bookings for up to 9 people the flight fare for individual bookings applies. For groups of more than 9 people a new group rate is calculated and applied. If that flight fare is higher, as well as paying the flat-rate fee as stated in paragraph 3 (‘BKG’), you must also pay the difference. However, we do not allow refunds if the amount is lower. Concerning any additional payment obligations arising from booking changes, we would specifically refer to our right to refuse services (Article 4.5.1).

18.3.4 Please note that a passenger change under Article 18.3.2 is only possible up to two hours before the scheduled departure time of the first leg (outward journey). Changing a booking under Art. 18.3.3 is only possibly up to two hours before the scheduled departure time of the flight to be changed. Passenger changes and changes to bookings are only then possible in the cases outlined in Article 3.2.2, Article 3.2.3, Article 3.2.4, Article 5.2, Article 9.1.2 and Article 9.2.2 and when the change to the booking occurs immediately upon the removal of the cause of the hindrance.

18.3.5 It is not possible to subsequently increase the number of group members in the group-booking process. On group bookings for 12 or more passengers you have the right to cancel 10% (rounded down in line with the number of passengers) of people’s reservations up to one month before departure and be refunded the appropriate portion of the airfare.

18.4 Payments

Payments are to be made in line with the rules in Article 4.4. 

18.5 GDS Group Conditions in a Nutshell

The following conditions apply to GDS Groups:

• Names of all group members must be provided the latest 10 working days before departure

• Ticketing time limit is 8 days before departure. For bookings created less than 8 days to departure the tickets must be issued within 24 hours

• Ticketing on LH 220-Stock (Validating Carrier LH)

• Name Change free of charge before ticketing

• Name Change after ticketing permitted according to LHG 220-Stock Ticketing Policy special conditions for Groups

• Legal Name Corrections according to LHG 220-Stock Ticketing Policy for Groups

• Cancelation after ticketing is not permitted

• Discount for children and infant with own seat included in the quotation for the whole group. Tickets will be issued as ADT

• Infant without a seat free of charge

• Rebooking Fee 70 EUR per passenger / per flight segment + fare difference to current published fare

• Valid for Eurowings itineraries only

• Combination with OAL itineraries is not allowed

• Only EW SMART tariff available

• Baggage allowance 1PC 23 kg

• Rerouting not allowed

• A one-off processing fee of €100 will be charged to reinstate a flight route due to non-compliance with the ticketing time limit

18.6 ("School trips")

The following supplementary rules apply to bookings for school trips:

A PDF or photo of the school badge must be provided on booking. One companion may fly at no charge with every 10 pupils. The price offered will be reserved for 30 days subject to availability. We will try to reserve blocks of seats in the rear of the aircraft for school classes, subject to availability. 

19.1 Flex Premium fare

The following conditions apply only to the Flex Premium fare. For information on the Flex Light option, which can be added as an additional service, please see the option's service page.

19.1.1 Flights that are booked in a Flex Premium fare can

(a) be rebooked as many times as you require for the same route and passengers to another scheduled time within one year after the day of the (original) booking, where there are seats available on the new flight. You may not change the route and you can only change the passenger up to two hours before the scheduled departure time in line with the provisions in Article 5.2.1 a) and Article 5.2.3.

(b) be cancelled by terminating the booking without having to state the reason. You can also just cancel individual legs or passengers covered by the same booking number (e.g. outward or return flight). If you cannot take the flight, you can cancel it within one year of the date of the (last) booking, even after the scheduled departure time. If you exercise this right, we will reimburse you the fare of the legs and passengers affected by the cancellation, minus any applicable flat-rate cancellation fee in line with Article 19.1.3.

19.1.2 Changes to bookings and cancellations are possible via the call centre, in person at a Airport Sales desk up to 40 minutes before the scheduled departure time of the flight in question or before web check-in closes online via our website.

19.1.3 Changes to bookings are free, before the end of the calendar day of the (last) booked scheduled departure time (Article 193 German Civil Code (BGB) does not apply). Thereafter we levy a flat-rate rebooking or cancellation fee, which you can find in the Table of charges (Article 17, “RBX Flex”), unless you can prove that the fee payable to us in the case of a cancellation where there is a replacement available, in accordance with Article 649 paragraph 2 of the German Civil Code (BGB), would be significantly less.

19.2 Connecting-flight fare

19.2.1 Connecting-flight fares allow you to book several consecutive legs within our network in one booking (connecting flights). This means you can fly to destinations in our network where there is no direct flight from your departure airport. You don’t have to trawl through flight connections and routes looking for flights that connect; we do that for you.

19.2.2 You can only book connecting fares if our system offers this fare for the route desired. This is also true if you want to combine BASIC, SMART or BIZclass fares and the flex option. If you want to combine other routes, you can book each route separately. In such cases our general conditions apply.

19.2.3 Unless expressly indicated otherwise, the provisions in our general conditions of carriage apply without restrictions for flights booked at this fare.

19.3 Changing between fares

Unless otherwise provided for in special provisions you are not allowed to alter the booked fare at a later date.

20.1 Scope of Use

20.1.1. The contractual partner for your Rail&Fly ticket is Eurowings GmbH. Bookings, payments, and any refunds relating to a Rail&Fly ticket are completed solely by them.

20.1.2. The Rail&Fly offer may be used only in combination with an international flight to or from a German airport, Basel airport, or Salzburg airport, which has been booked at eurowings.com or in the Eurowings app.

20.1.3. If the departure airport is not connected to the DB rail network, the traveller may travel with the Rail&Fly ticket to the train station closest to the airport. The Rail&Fly ticket also permits the use of services provided by connecting partners or DB and any selected means of transport of participating transport companies and regional tariff associations, as in accordance with www.bahnanreise.de/geltungsbereich. 

20.2 Ticket purchase

20.2.1. Rail&Fly tickets may be purchased only upon accepting the terms of use.

20.2.2. The Rail&Fly ticket may be purchased only in combination with the online booking of an international Eurowings flight.

If you have already completed the booking, Rail&Fly tickets may only be purchased subsequently via "Add services".

20.2.3. After completing payment, you will receive a booking confirmation from us. This will include one or more voucher codes. These must be converted into valid Deutsche Bahn AG Rail&Fly tickets on the eurowings.bahnreise.de portal before travel start. Rail&Fly tickets are issued to individuals. You are obliged to carry your valid Rail&Fly ticket in printed or digital form (in the DB Navigator app) throughout your train journey. Tickets will not be sent by post.

20.2.4. A maximum of 5 voucher codes may be redeemed at once to receive a joint Rail&Fly ticket.  Alternatively, each person may also redeem their voucher code separately, whereby individual tickets will be issued. Groups larger than five persons must be split into smaller groups no larger than 5 persons each.

Should a member of a group wish to depart from or travel to different train stations or take different train connections, they must redeem their ticket separately.

20.2.5. Rail&Fly tickets are not available in connection with a Blind Booking flight booking.

20.2.6. It is also not possible to book Rail&Fly tickets for bookings in which the return destination airport is different from the outbound departure airport.

20.3 Validity of Rail&Fly tickets

20.3.1. As a travel ticket issued to an individual, a Rail&Fly ticket is not transferrable; it may not be cancelled; it is valid only in combination with a valid form of photo ID and the printed booking confirmation for the international flight. The name of the traveller and the name on the photo ID must be identical. For multi-person tickets, only the person who made the booking must verify themselves with a photo ID.

20.3.2. If the flight ticket is not used, the Rail&Fly ticket loses its validity.

20.3.3. The Rail&Fly ticket permits travel solely to and from all German airports that Eurowings flies to, as well as Basel and Salzburg and the German destination train station. Use of the ticket is possible on the day of, or the day before, the outgoing flight and – if you have booked a Rail&Fly return ticket – on the day of, or the day after, the return flight. The longest permitted period between the outgoing and return flight is six months. Travel to and from must be directly to the airport and to the home train station. The departure and arrival airports must be the same.

20.3.4. Please reserve your seat online before departure, either at your local DB travel centre, any DB agency, or when redeeming your Rail&Fly voucher code. The respective seat reservation charges of the Deutsche Bahn AG apply. Please see: https://www.bahn.de/angebot/zusatzticket/sitzplatzreservierung.

First-class travellers may reserve their seat free of charge.

20.3.5. Rail&Fly tickets are not valid for use within transport associations.

20.3.6. Small children aged six and under travel free when accompanied by parents/grandparents. The child's age on the day of the return flight is decisive.

20.4 Inspection/Misuse

20.4.1. The booking data is encrypted inside a certificate for the Rail&Fly programme. This data is present on the printed version and in the digital Rail&Fly ticket version. When inspected, the data and the certificate are read by the inspection device. This decrypts the certificate and displays the travel ticket's data. The inspection device stores an inspection dataset that is compared against the booked Rail&Fly ticket.

20.4.2. Please note that, in addition to the Rail&Fly ticket, the documents listed in Article 20.3.1. are also to be carried on board the train and made available to the train conductor for inspection. Should this not happen and the traveller is unable to produce all the required documents, the Rail&Fly ticket is not a valid travel document. In this case, after boarding the train, the traveller must present themselves to the train staff immediately, identifying themselves as Rail&Fly traveller, and request a fare surcharge. Now the traveller has 14 days to provide the required documents and demonstrate that they were permitted to board the train.

20.5 Rebookings & Cancellations

Rail&Fly tickets may be rebooked, cancelled, or transferred under specific circumstances only. If in doubt, please call our call centre.

20.6 Arrival by Bus and Train

Because delays can never be ruled out when travelling with public transport, you should choose your connections to arrive at least two hours before your departure flight. Travellers bear the responsibility for arriving at the airport in time. We assume no liability if you do not catch your flight because of delays arriving at the airport when travelling by bus or train.

20.7 Data Protection/Data Security

20.7.1. The following personal data is needed from you to complete the transport contract. This will be forwarded by Eurowings GmbH to DB Vertrieb GmbH via a third-party platform operated by Viator GmbH and under contract from DB Vertrieb GmbH: booking number (PNR), first name, last name, date of birth, age, email address, passenger identifier, postcode. In addition, the usual data protection policies of Eurowings GmbH apply. These may be viewed here (https://www.eurowings.com/de/rechtliches/datenschutz.html).

20.7.2. DB Vertrieb GmbH, in the role of the responsible party, and Viator GmbH, in the role of the processor, undertake to automatically collect, process, and use this personal data solely for completing the transport contract, in accordance with the applicable data protection policies.

20.8 Limitation of Liability

With the technology currently available, the transmission of data over the internet cannot be guaranteed to be carried out without error and/or be available at all times. For this reason, Eurowings does not assume liability for the persistent and uninterrupted availability of the online merchant system, nor for technical and/or electronic errors during a booking that are beyond our control, specifically regarding delayed processing or the acceptance of offers.

21.1 Object

This service allows children aged 5 or over up to and including 11 to travel as an unaccompanied minor without being accompanied by a responsible adult as laid down in article 7.3.1. The care service for children travelling alone is an additional service we provide for a fee. Alongside the regular flight fare, there is an charge to be paid, which you can find in the table of charges (article 17).

21.2 Availability

21.2.1 Our accompanied minor service for children travelling by themselves is only offered on selected direct flights in limited numbers. It thus cannot be combined with connecting flights (Article 19.2).

21.2.2 The care service for children travelling alone can only be booked by telephone at the call centre or in person at a airport counter. Internet bookings are not possible.

21.3 Special Provisions

21.3.1 As well as being in possession of the booking confirmation and a valid official photograph identity document in accordance with article 6.1.2 (a), the child travelling alone can only board if the personally signed care service form for children travelling alone, which is filled out in full by the legally responsible adult is presented at check-in and the required proof is produced. You can obtain a care service form for children travelling alone online or at any airport counter.

21.3.2 On the care service form the legally responsible adults must confirm for children travelling alone that Eurowings has the right to exercise the rights and duties of parental care toward the child travelling alone during the flight, in particular to look after, supervise and act for the child, as well as to oversee their journey. The name of the person the child travelling alone is to be handed over to at the destination airport should also be given.

21.3.3 Proof that the legally responsible adult is said person must be provided by the presentation of the appropriate documentation, with copy attached. If this is the child’s parents, in principle an excerpt from the family register or birth certificate are sufficient. When handing over the child, the legally responsible adults or those people delegated by them must prove their identity by presenting a valid official photo ID. When the legally responsible adults do not appear in person at the departure airport, a copy of their official photo ID must also be attached.

21.3.4 The child travelling alone must be accompanied to the check-in counter at the airport and then to the departure gate by the legally responsible adults or a responsible adult chaperone authorised by the legally responsible adults in writing on the care service form for children travelling alone. At the check-in counter the legally responsible adults or the authorised chaperones will receive an authorisation to allow them to accompany the child travelling alone through the security controls to the departure gate. Only at that point will the child travelling alone be left in the charge of us and a staff member designated by us. To pass security, please remember the applicable security provisions on carrying dangerous objects and liquids. The chaperone must remain at the airport until the plane has departed.

21.3.5 Please be aware that the required formalities will lead to a longer check-in time. Notwithstanding article 6.1.1, those children travelling alone that do not arrive at the check-in counter and present themselves for check-in to the check-in staff at the latest two hours before the scheduled departure time will no longer be checked-in.

21.3.6 The person the legally responsible adults authorise on the care service form for children travelling alone to pick up the child travelling alone must present a valid official photo ID to prove their identity to Eurowings.

21.3.7 If the child travelling alone cannot be handed over as foreseen to the person authorised by the legally responsible adults because said person did not come to the destination airport or did not arrive at the right time, or cannot prove their identity to Eurowings by means of a photo ID, Eurowings is authorised to take all steps to ensure the welfare of the child. This includes the right to carry the child back to the departure airport to hand them back over to the legally responsible adults.

21.3.8 The legally responsible adults must reimburse Eurowings the additional costs and expenses arising from article 21.3.7, unless said costs can be traced back to a breach of duty on the part of Eurowings. When the child has had to be returned to the departure airport, the regular flight fare at the time of the decision to send the child back, as well as the surcharge for the care service for children travelling alone must be paid.

21.3.9 For the rest the general provisions of these conditions of carriage apply for the transport of the child travelling alone.

22.1 Object

Using Blind Booking you can book flights at attractive fares. You simply choose the departure airport, the travel date and a group of destinations and the actual destination is revealed once you have completed the booking process.

22.2 Booking

22.2.1 Blind booking flights can only be booked via the German-, English-, Swedish-, and Czech-language website by providing your valid email address. Simply follow the booking steps indicated there.

22.2.2 Blind Booking flights are always return flights. You can book flights for a maximum of nine people up to 42 days in advance.

22.2.3 Please note that the flight times and corresponding routes stated by Eurowings are binding. You will find out the times and routes of the destinations we have selected for you from the booking confirmation, which we will send you via email immediately after the booking process is completed. You need this booking confirmation and your valid photo ID to obtain a boarding pass at online check-in. The booking confirmation is also your invoice showing all taxes and fees in detail.

22.2.4 We recommend you check your booking information carefully and print it out. If you do not receive a booking confirmation from us by email (due to an incorrect email address, for example), please contact the call centre.

22.3 Customising Destination Groups

You can exclude destinations from the Blind Booking group and thus customise it to your preferences.

22.4 Validity of Tickets

Blind Booking tickets cannot be refunded.

22.5 Availability

Blind Booking flights can only be booked if our system has made flights available for the desired destination group.

22.6 Changing Reservations and Cancellation

22.6.1 We do not allow changes to Blind Booking flights. 

22.6.2 We do not allow cancellations for Blind Booking flights.

22.6.3 We do not allow name changes for Blind Booking flights.

22.7 Provisions

Unless expressly stated otherwise the arrangements of our general conditions of carriage apply without restrictions to your Blind Booking flight.

23.1 Scope and general conditions of use

The following additional terms and conditions of trade apply between you and Eurowings for all contracts of carriage concluded with Eurowings paid for with a RatePAY payment type. In case of dispute, these additional terms and conditions take precedence over any contradictory Eurowings general conditions. There is no contract concluded between you and RatePAY Ltd (abb. RatePAY) unless specifically stated. RatePAY payment types are only available to customers as defined in § 13 of the German Civil Code (BGB) who are at least 18 years of age. Eurowings reserves the right to check your creditworthiness. For further details please consult the RatePAY data protection declaration. If the RatePAY payment type you selected is not available due to Eurowings’ or the purchaser’s turnover threshold being reached, Eurowings reserves the right to offer you an alternative method to settle your invoice. Eurowings has delegated to RatePAY all claims and related ancillary rights arising from the use of RatePAY payment types.

23.2 RatePAY invoice

Additional General Terms and Conditions and Data Protection Notice of RatePAY GmbH

We work together with RatePAY GmbH, Ritterstr. 12-14, 10969 Berlin (hereinafter "RatePAY") to offer you convenient payment methods. If an effective air transport agreement between you and us enters into effect through the use of a RatePAY payment method, we assign our payment claim to RatePAY. When using the RatePAY payment method instalment payment, we assign our payment claim to the partner bank of RatePAY GmbH.

If you select one of the RatePAY payment methods offered here, you consent to the forwarding of your personal and order data to RatePAY GmbH to process your booking and contract, to verify your identity, and to assess your creditworthiness. All details can be found in the Additional General Terms and Conditions and Data Protection Notice for RatePAY payment methods, which are part of these General Terms and Conditions and which come into effect whenever you opt to use a RatePAY payment method.

24.1 Upgrade on board  

On board, you have the option of purchasing an upgrade to the More Legroom area, BIZclass or BIZclass Premium area. 

24.1.1 Use of onboard upgrade

24.1.1.1 You can only purchase the upgrade on board. For this purpose, please contact our crew directly. You can pay by debit or credit card. Please note that the upgrade purchased on board only includes the in-flight products of the new fare, such as seat and service. Other benefits of the fare are not included in this upgrade.

24.1.1.2 Different prices apply for an upgrade, depending on which fare you originally booked. Our crew will be happy to inform you about the exact prices on board.

24.1.1.3 If you purchase an upgrade on board, you will receive miles and points in the Miles & More programme according to the originally booked booking class/fare or the original ticket price. An upgrade does not include any additional miles compared to the ticket/fare originally booked.

24.1.2 Availability

Upgrade on board is only possible subject to availability of seats in the More Legroom, BIZclass and BIZclass Premium areas.

24.1.3 Cancellation

A chargeable upgrade cannot be cancelled. It expires automatically when not used.

24.2 Floor upgrade

You have the option of purchasing an upgrade for Eurowings flights on the ground at the ticket or transfer counter. 

24.2.1 Use of floor upgrade

24.2.1.1 You can only purchase the upgrade at the counter. Please contact our employees for this. You can pay by debit or credit card.

24.2.1.2 Different prices apply for an upgrade, depending on which fare you originally booked. We will be happy to inform you personally about the exact prices.

24.2.1.3 If you purchase an upgrade on the ground, you will receive miles and points in the Miles & More programme in accordance with the originally booked booking class/fare or the original ticket price. An upgrade does not include any additional miles compared to the ticket/fare originally booked. 

24.2.1.4 You can only purchase the upgrade on the ground. For this purpose, please contact our staff directly. You may pay by EC card or credit card.

24.2.1.5 Different prices apply for an upgrade depending on which fare you originally booked. Our ground staff will be happy to inform you about the exact prices.

24.2.1.6 With an upgrade purchased on board, you will receive miles and points in the Miles & More programme according to the originally booked booking class/fare or the original ticket price. An upgrade does not include any additional miles compared to the ticket/fare originally booked. 

24.2.2 Availability

Upgrade on the ground is only possible subject to availability of seats in the More Legroom, BIZclass and BIZclass Premium areas and at selected airports. 

24.2.3 Cancellation

A chargeable upgrade cannot be cancelled. It expires automatically when not used. 

If your journey was for personal reasons and in the event of a dispute, you can appeal to the impartial cross-operator German Conciliation Body for Travel & Transport (registered association) Fasanenstraße 81, 10623 Berlin, Germany:

• schlichtung-reise-und-verkehr.de

• Online complaint form

To be used in the event of:

• denied boarding, delay or flight cancellation;

• destruction, damage, loss or delayed transportation of baggage;

• destruction, damage or loss of items worn or carried by the passenger;

• problems faced by disabled passengers or passengers with reduced mobility when using air transport services;

• any more general disputes arising when the consumer alleges that the business is not trading fairly;

if,

• you have already contacted Eurowings and have not received an answer within two months or

• you have not reached agreement with Eurowings on the processing of your complaint or the fulfilment of your claims.

• your monetary claim is between 10 € and a maximum of 30,000 €.

• your complaint has not already been processed by a national supervisory authority, e.g. the Federal Office for Civil Aviation, is or was not pending before a court of law, and has not been settled in a similar way.

• and your journey was for personal reasons.

We would also draw your attention to the rules of procedure of the German Conciliation Body for Public Transport (registered association).

The European Commission is also preparing a platform for online dispute resolution (ODR). You can find the platform at http://ec.europa.eu/consumers/odr/. This platform may be used to resolve complaints.