Cookie/Tracking information

We, Eurowings GmbH, Großenbaumer Weg, 40472 Dusseldorf, telephone: +49 211 41551-0, fax: +49 211 41551-900, email: info@eurowings.com, use cookies and web beacons on our website to make our offering as user friendly as possible.

In addition to the data protection statement for our website and our mobile services (especially, our Eurowings app), we provide you with further information on the automated processing of data through cookies, web beacons, and the corresponding processes on our website.

  • A “cookie” is a small text file that our web server sends to your browser whenever you visit our website. “Session cookies” expire at the end of the browser session and can only record your activities during the respective browser session. In contrast, “persistent cookies” are stored on your device even between different browser sessions and can record your settings or activities on multiple websites. 

    Web beacons are small graphic files (also known as “pixel tags” or “clear GIFs”) that may be included on our websites, apps, applications, and newsletters, and are typically used in conjunction with cookies to identify users or user behavior. The above information on cookies also applies for web beacons accordingly; web beacons are not used if you have objected to the use of the corresponding cookie.

    In general, cookies do not pose any risk to your computer, since they are only text files and not executable programs. 

    On the one hand, the cookies on our website are intended to ensure comfortable browsing and, on the other hand, they are used for market research and advertising purposes, such as collecting usage statistics. In addition, we use cookies within the scope of web tracking and as a basis for personalized content.

    No personal data are saved in the cookies used by us with which we are able to identify you as a person.

  • Depending on your browser settings, the cookie file can be saved or rejected. If the file is stored on your system, our web server will be able to recognize your device. For subsequent visits to our website and when switching between functions that require a password, this cookie can make browsing easier as you no longer need to repeatedly enter certain data. In this way, cookies facilitate the use of websites that require user input. In addition, cookies can help us offer you a browsing experience that is customized to your preferences.

    If you do not want to have cookies saved on your system, you can disable them by following the instructions listed below:

    You may disable cookies in the categories “Performance” and “Targeting/Advertising” on this website (see section “Types of cookies”). In order for us to accommodate your request to use the website without these cookies, we must use an anonymous cookie in its place.

    In addition, you can change the settings in your browser for it to either receive our cookies or use our website without cookies. In the latter case, however, your text entries in form fields cannot be saved for subsequent queries, which means you will have to retype them the next time you visit our site. In addition, key features of the website (for example, flight bookings) cannot be used without cookies. Unfortunately, we are likewise unable to personally offer you any customized content in this case.

    Your browser may also already be set to display a warning message each time it receives a cookie. Since the authentication cookie must be sent every time an individual page on our website is accessed, this message can become very disruptive. We therefore recommend you change the settings in your browser to allow cookies from www.eurowings.com. You can also adjust this setting for any website individually.

    For more information about the use of cookies as well as how you can disable cookies, go to http://www.aboutcookies.org.uk/ or www.youronlinechoices.com.

    Regardless of the cookies saved on your system, for security reasons you must log on each time you access areas on our website that require registration.

     


  • We use different kinds of cookies on our website as explained in detail below:

    • Necessary cookies
    • Performance cookies
    • Targeting/Advertising cookies

    1.  Necessary cookies

    To ensure certain functions on our website, we use “session cookies” that are deleted when you close your browser. The relevant features include:

    a) Saving login credentials within the same session

    b) Ensuring a secure login

    c) Displaying booking progress

    d) Saving the progress of ordering transactions etc.

    e) Analyzing specific user groups

    2.  Performance cookies

    We also place persistent cookies. These cookies remain saved on a system until they are deleted by the user No personal data are saved in the cookies used by us with which we could be able to identify you as a person.

    We place persistent cookies for the following functions:

    a) Saving a user’s login credentials for a subsequent visit

    b) Saving selected flights

    c) Saving the most recent search

    d) Saving items in the shopping basket

    e) A uniform display of content

    f) Analyzing use of the website to improve functionality


    3.  Advertising/Targeting cookies


    These cookies are used to display services that are better tailored to you and your travel needs. We also integrate third-party content on our website. These third parties may place cookies whenever you visit our website and thus they may receive, for example, the information you entered on our website. We suggest you also visit the websites of these third parties to find out more information on their use of cookies.

    We place advertising/targeting cookies for the following functions:

    a) Sharing content on social media networks

    b) Sharing pages on social media networks

    c) Displaying advertising offers that match a user’s interests

    d) Allowing the user to write comments

    e) Sending offers or advertising based on interests

    f) Allowing third parties to display advertising based on your interests on other websites than this website

  • We use a cookie-based tracking software program to determine the frequency of use and the number of users to our website. However, with this software we are unable to collect any personal information that reveals the identity of the user. Eurowings may provide statistics about customer behavior in relation to the use of the website to reputable third-party companies if these statistics do not contain any personal information that reveals the identity of the customer.

    You can also disable this tracking software by disabling the cookies (see above).

    Exactag GmbH

    Uses performance- and advertising/targeting cookies

    Exactag GmbH collects and saves data on this website and its subpages for marketing and optimization purposes. This data can be used to create user profiles under a pseudonym.
    To do this, cookies and so-called “fingerprints” are used. Cookies are small text files that are saved locally in the cache of the user’s internet browser. The fingerprint technology (also called IPless-key) saves environmental variables of the internet browser in a database but does not store any explicit user-related information such as an IP address. Cookies and/or the fingerprint can recognize the internet browser. The data collected using the Exactag technologies will not be used to identify the user of the website personally without the data subject’s separate consent; as a general rule, personal data are not collected. You can object to having your anonymous visitor information collected in the future at any time. To ensure such data storage is disabled, a cookie is placed on your browser. This cookie is called “exactag_new_ccoptout” and is placed by “m.exactag.com”. It must not be deleted as long as the user objects to the storing of their data. The objection can be activated on the following page: https://www.exactag.com/en/data-privacy/

    Adform A/S

    Uses advertising/targeting cookies

    Eurowings collaborates with a number of advertising partners to ensure that its internet offers and websites are as helpful and interesting to you as possible. To do this, cookies are placed by Adform A/S (Wildersgade 10B, 1, 1408 Copenhagen K, Denmark) when visiting the Eurowings website. These are temporary cookies that are automatically deleted after 60 days of inactivity. These cookies contain anonymous data. These may include, for example, which products you have viewed, whether something is purchased, which products were searched for, etc. These anonymous data are not saved together with your personal data at any time. They are solely intended to allow our advertising partners to offer you advertising that might actually interest you. To prevent the collection of data by Adform A/S with an opt-out cookie, follow this link: http://site.adform.com/privacy-policy/en/

    Retargeting/ The Trade Desk Inc.

    Uses advertising/targeting cookies

    On the basis of our legitimate interests (i.e. interest in the analysis, optimisation, and economic operation of our online offerings as defined by point (f) of Article 6(1) GDPR), we offer marketing and remarketing services (hereinafter referred to as “Marketing Services”) from The Trade Desk Inc., 42 N. Chestnut St, Ventura, CA 93001, USA (“The Trade Desk”) as well as advolution.control, a service from Digital Control GmbH & Co. KG, Kaistr. 16a, 40221 Düsseldorf (“advolution.control”).

    The Trade Desk is certified under the Privacy Shield agreement, and therefore offers a guarantee that it complies with European data protection law (https://www.privacyshield.gov/participant?id=a2zt0000000TNT1AAO&status=Active).

    The Marketing Services enable us to offer more targeted adverts for our website, in order to show users only adverts that are potentially in line with their interests. If, for example, a user is shown adverts for products in which he or she has been interested on other websites, this is referred to as retargeting or remarketing.

    For these purposes, when our website and other websites on which these Marketing Services are active are accessed, the Marketing Services execute code, and (re)marketing tags (invisible graphics or code, also referred to as “web beacons”) are integrated into the website. With the aid of these web beacons, an individual cookie – i.e. a small file – is stored on the respective user’s device (comparable technologies may also be used instead of cookies). This file can be used to determine which websites the user accesses, which content he or she finds interesting, and which offerings he or she has clicked. In addition, technical information relating to the browser and operating system, referring websites, visit time, and other information regarding the use of the online offering may also be collected.

    In order to be able to subsequently address users on other websites on which other similar technology service providers are used, The Trade Desk may match cookies with those of these other technology service providers (“Technology Partners”) (referred to as “cookie matching”). This makes it possible to determine whether the respective user also browses other websites. Based on this matching, cookies from these Technology Partners can also be displayed on our website.

    In addition, we also use cookies in order to measure the success of our advertising. The information collected with the aid of the cookies is used to create what are referred to as conversion statistics. This is an evaluation – defined in advance – of actions that a user has performed on our website (for example accessing a certain page or placing an order). For example, we retrospectively find out the total number of users who have clicked an ad and been forwarded to a page equipped with conversion capture. However, we do not receive any information that enables users to be personally identified. We do not share the conversion statistics with third parties.

    Users’ data are processed on a pseudonymised basis in the context of the Marketing Services. This means that The Trade Desk and its Technology Partners, as well as advolution.control, do not store and process not users’ names or email addresses for example, but instead process the relevant data on a cookie-specific basis within pseudonymised user profiles. This means that, from the perspective of The Trade Desk and its Technology Partners, as well as advolution.control, the adverts are not managed and displayed for a specific identified person but for the owner of the cookie, regardless of who the cookie owner is.

    If you would like to deactivate interest-related advertising through the Marketing Services, you can do so using the webpages linked below (referred to as the opt-out procedure). This will set an opt-out cookie on your computer. This opt-out cookie prevents the use and further capture of your usage behaviour by the respective Marketing Services. If this opt-out cookie is deleted, the Marketing Services can no longer identify that opt-out has taken place. The opt-out procedure must be repeated in this case.

    Link to deactivation (opt-out) for The Trade Desk: http://www.youronlinechoices.com/de/praferenzmanagement/ (listed provider: “The Trade Desk”)

    Link to deactivation (opt-out) for advolution.control: http://advolution.de/datenschutz.php (Under point 6.5: Cookie Opt-out)

    advolution.control

    Uses performance and targeting/advertising cookies

    On the basis of our legitimate interests (i.e. interest in the analysis, optimisation, and economic operation of our online offerings as defined by point (f) of Article 6(1) GDPR), we offer Marketing Services from advolution.control, a service from Digital Control GmbH & Co. KG, Kaistr. 16a, 40221 Düsseldorf.

    The Marketing Services use cookies in order to measure the success of our advertising. For this purpose, when certain pages on our web presence are accessed, a code is executed by the Marketing Services and conversion tags (visible graphics or code, also referred to as “web beacons”) are integrated into the website. With the aid of these web beacons, an individual cookie – i.e. a small file – is stored on the respective user’s device (comparable technologies may also be used instead of cookies). This file can be used to determine whether a user has accessed particular pages on our web presence. In addition, technical information relating to the browser and operating system, referring websites, visit time, and other information regarding the use of the online offering may also be collected.

    The information collected with the aid of the cookies is used to create what are referred to as conversion statistics. This is an evaluation – defined in advance – of actions that a user has performed on our website (for example accessing a certain page or placing an order). For example, we retrospectively find out the total number of users who have clicked an ad and been forwarded to a page equipped with conversion capture. However, we do not receive any information that enables users to be personally identified. We do not share the conversion statistics with third parties.

    Users’ data are processed on a pseudonymised basis in the context of the Marketing Services. This means that the Marketing Services do not store and process users’ names or email addresses for example, but instead process the relevant data on a cookie-specific basis within pseudonymised user profiles. From the perspective of the Marketing Services, the adverts and conversion statistics are not managed and displayed for a specifically identified person, but for the owner of the cookie, regardless of who the owner of the cookie is.

    If you would like to deactivate the measurement by the Marketing Services of the success of our advertising, you can do so using the webpages linked below (referred to as the opt out procedure). This will set an opt-out cookie on your computer. This opt-out cookie prevents the use and further capture of your usage behaviour by the Marketing Services. If this opt-out cookie is deleted, the Marketing Services can no longer identify that opt-out has taken place. The opt-out procedure must be repeated in this case.

    Link to deactivation (opt-out) for advolution.control: http://advolution.de/datenschutz.php (Under point 6.5: Cookie Opt-out)

    Doubleclick

    Uses performance cookies

    DoubleClick by Google is a tracking software of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. DoubleClick uses cookies to show you ads that may interest you. An anonymous ID is attributed to your browser to determine which ads you have been shown and which one you have clicked on. These cookies do not contain personal data. The data collected are transmitted to a server in the United States and stored there. The company adheres to the data privacy provisions of the “EU-US Privacy Shield”. Google will not associate your data with other data stored by Google. For more information on the privacy policy of Google, click here: www.privacy.google.com

    Google Tag Manager

    Uses targeting/advertising cookies

    On our website, we use Google Tag Manager from Google (Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA). Google collects data on your usage patterns on our website and allows us to show you advertising customized to your needs on third-party sites. The data are not associated with your profile or booking data on Eurowings.com.

    The privacy policy of Google Tag Manager can be found here. If you would like to disable Google Tag Manager, you can do this by activating the switches displayed above. Alternatively, you can also disable cookies from Google Tag Manager in your browser.

    AWIN AG

    Uses performance cookies

    We use software of Awin AG (Eichhornstraße 3, 10785 Berlin). Awin uses cookies and web beacons to collect information about your usage patterns on our website. These data are used to determine the success of our advertising on third-party sites. The data collected by Awin are not associated with your personal data stored by Eurowings. Awin is therefore unable to identify you personally but rather only a device or browser.

    If you would like to disable tracking software of Awin, you can do this by activating the switches displayed above. Alternatively, you can disable cookies from Awin in your browser.

    Optimise-it GmbH

    Uses necessary cookies

    This website uses technologies from optimise-it GmbH, Karnapp 25, 21079 Hamburg (www.optimise-it.de) to collect data in pseudonymous form for marketing and optimization purposes. To do this, cookies and a so-called fingerprint are used. Cookies are small text files that are saved locally in the cache of the user’s internet browser. The fingerprint technology saves environmental variables of the internet browser in a database but does not store any explicit user-related information such as an IP address.

    Cookies and the fingerprint can recognize the internet browser. The data collected will not be used to identify the visitor personally, and they will not be merged with personal data of the bearer of the pseudonym. You have the opportunity to prevent data analysis by fingerprints on this website in the future by placing a block cookie or opt-out cookie in the chat window (see data protection). As long as you do not delete this cookie in the browser, the fingerprint will be prevented from conducting the analysis.

    Adobe Analytics

    Uses performance cookies

    For the needs-based design of our website we create pseudonymous user profiles with the help of Adobe Analytics, an analysis application of Adobe Systems Software Ireland Limited (“Adobe”). Adobe Analytics also uses cookies that enable the analysis of your use of the website. The information generated by the cookie is usually transmitted to a server in Europe owned by Adobe and stored there. As we have enabled IP anonymization on this website, our server settings ensure that your IP address is anonymized before storage and further processing. In doing so, the last octet of the IP address is replaced with zeros. Adobe uses this information to evaluate your use of the website on our behalf, to compile reports about the website activity and to provide us with additional services related to website activity and internet usage.

    You may object to the creation of a pseudonymous user profile by Adobe Analytics on this website at any time:

    • You can place an opt-out cookie that instructs Adobe not to store or use your data for purposes of web analytics. Please keep in mind that this solution will only disable the web analysis for as long as the opt-out cookie is still stored on the browser. If you now want to use the opt-out cookie, click here .
    • You can prevent the storage of cookies used to create a profile by adjusting your browser software.

    Adobe Target

    Uses targeting/advertising cookies

    We also use the application Adobe Target to carry out so-called “A/B tests” and display target group-based content on our website.

    With A/B tests, we display different versions of our website to user groups (for example, the original version and a version with modified designs or content). By using Adobe Target, we can determine which of the two versions results in improved performance.

    To display the target group-based content, we allocate users of our website into one or more target groups and then display customized content on our website to the respective target groups.

    Adobe Target also uses cookies and saves certain information based on the cookie in a pseudonymized usage profile, which does not allow any direct identification of you for this purpose. In the pseudonymized usage profile, information on the browser and the end device, information on the use of our website and the user’s approximate location are usually transmitted to a server in the USA owned by Adobe and stored there. As with Adobe Analytics, Adobe Target also records the IP address, and this address is anonymized before storage and further processing by changing the last octet. The approximate location is determined exclusively on the basis of the anonymized IP address.

    For Adobe Target, Adobe uses both “session cookies”, which are cached only for the duration of your use of our website, as well as “persistent cookies” used to store information about visitors who repeatedly access our website.

    You may object to the creation of a pseudonymous user profile by Adobe Target on this website at any time, by:

    • Placing an opt-out cookie that instructs Adobe not to store or use your data for purposes of web analytics. Please keep in mind that this solution will only disable the web analysis for as long as the opt-out cookie is still stored on the browser. If you now want to use the opt-out cookie, click here .
    • Adjusting your browser software to prevent the storage of cookies used to create a profile.

    m-pathy GmbH

    Uses performance cookies

    This website uses m-pathy GmbH (www.m-pathy.com) technology, which anonymously records and stores user data about sessions and interactions. This includes mouse movements, clicks, scrolling, touch and multi-touch actions, and keyboard inputs in order to improve the content and user-friendliness of the respective website. m-pathy uses cookies to identify the user’s browser and analyze the use of the website. This cookie does not collect any personal data and cannot be linked to your account. 

    Facebook

    Uses targeting/advertising cookies

    With Facebook Pixel, Facebook can show you advertising from Eurowings on facebook.com that is customized for you. If you have given Facebook your consent, upon activation Facebook Pixel will send general information about the browsing session, along with the Facebook cookie, Pixel ID, and the URL of the site visited. No personal information is passed on to Facebook about the person who visited the website. Specifically, all information from the HTTP header is shared. This comprises the anonymized IP address, information about the web browser, language and time zone, and the name of the mobile network or internet service provider. The anonymized IP address is not shared with the advertiser during this process. Facebook does not use the IP address from the HTTP header as part of marketing (for targeting or localization purposes). Facebook does process the IP address, but does not use it further.

    Find out more from Facebook: https://www.facebook.com/ads/about/?entry_product=ad_preferences

    You can also deactivate Facebook Pixel here: https://www.facebook.com/settings?tab=ads

We can only transport children under the age of 12 on the date of travel if they travel with a responsible adult companion. Children and the accompanying adult must be on the same booking (with the same booking number). If this is not the case, please contact our call center no later than 3 days before departure.

In the event that the accompanying adult is not a parent or legal guardian, we will need written permission from a parent or a legal guardian. Please use the form provided for this purpose. Without this written permission, we regret that we will have to refuse to transport the child. On direct flights within Germany, children ages 5 through 11 may travel on Eurowings without an accompanying adult (unaccompanied minors). Our child-friendly staff will care for your child and ensure that he or she reaches the destination airport safely.

Infants and toddlers under the age of 2 are not entitled to a seat. Instead, they are transported on the lap of an adult and secured with a seatbelt (loop belt).

Alternatively, we offer transport in a child safety seat in a separate seat. Bookings may only be made through the call center or at one of our airport counters. Online booking is not an option.

More information about traveling with children.

 Important: the valid age is that on the date of the last flight in the booking.  

We can only transport children under the age of 12 on the date of travel if they travel with a responsible adult companion. Children and the accompanying adult must be on the same booking (with the same booking number). If this is not the case, please contact our call center no later than 3 days before departure.

In event that the accompanying adult is not a parent or legal guardian, we will need written permission from a parent or a legal guardian. Please use the form provided for this purpose. Without this written permission, we regret that we will have to refuse to transport a child. On direct flights within Germany, children ages 5 through 11 may travel on Eurowings without an accompanying adult (unaccompanied minors). Our child-friendly staff will care for your child and ensure that he or she reaches the destination airport safely.

Infants and toddlers under the age of 2 are not entitled to a seat. Instead, they are transported on the lap of an adult and secured with a seatbelt (loop belt).

Alternatively, we offer transport in a child safety seat in a separate seat. Bookings may only be made through the call center or at one of our airport counters. Online booking is not an option.

More information about traveling with children.

 Important: the valid age is that on the date of the last flight in the booking.

Baggage

Description Type of service Short and medium-haul route
(Charges per person and flight segment)
Long-haul route
(Charges per person and flight segment)
Reduced baggage surcharge for one checked baggage item maximum BAG from € 8 / $10 / CHF 9 / £7 / CZK 203 / SEK 79 / NOK 78 / PLN 34 / HUF 2,490  (depending on route) from € 25 / $30 / CHF 29 / £22 / CZK 636 / SEK 247 / NOK 244 / PLN 105 / HUF 7,782 / AED 120 / THB 1,100
Baggage surcharge for one checked baggage item maximum BAG (BM) €30 / £27 / CHF 35 / $36 / CZK 673 / SEK 297 / NOK 292 / PLN 126 / HUF 9,338 (depending on route) from € 25 / $30 / CHF 29 / £22 / CZK 636 / SEK 247 / NOK 244 / PLN 105 / HUF 7,782 / AED 120 / THB 1,100
Baggage surcharge per additional checked baggage item BAG 2 not available €90 € / £80 / CHF 100 / $100 / CZK 2.289 / SEK 891 / NOK 877 / PLN 378 / HUF 28,015 / AED 432 / THB 3.900
Baggage surcharge per additional checked baggage item BAG 2 - 5 UNSUPPORTED PLACEHOLDER: CMS.BAG 2- 5 not available
Baggage surcharge per additional checked baggage item BAG 3 - 5 not available €150 / £134 / CHF174 / $178 / CZK 3.815 / SEK 1.485 / NOK 1.461 / PLN 631 / HUF 46.692 / AED 720 / THB 6.400
Excess baggage surcharge for the first baggage item up to 9 kg in excess weight XBA/XMA
€50 / £45 / CHF 58 / $59 / CZK 1,272 / SEK 495 / NOK 487 / PLN 210 / HUF 15,564 €100 / £89 / CHF 117 / $119 / CZK 2,543 / SEK 990 / NOK 974 / PLN 420 / HUF 31,128 / AED 480 / THB 4,300
Excess baggage surcharge for additional baggage items up to 9 kg in excess weight XBB-XBE/MBXME €50 / £45 / CHF 58 / $59 / CZK 1,272 / SEK 495 / NOK 487 / PLN 210 / HUF 15,564 €100 / £89 / CHF 117 / $119 / CZK 2,543 / SEK 990 / NOK 974 / PLN 420 / HUF 31,128 / AED 480 / THB 4,300
Transport of ski equipment weighing up to 32 kg maximum (skis/snowboards – max. 3 pairs/boards per person) incl. accessories such as poles and ski/snowboarding boots (depending on availability) SKI no charge no charge
Transport of sporting firearms per item (incl. ammunition) up to 32 kg WEAP € 50 / £45 / CHF 58 / $59 / CZK 1,272 / SEK 495 / NOK 487 / PLN 210 / HUF 15,564 € 100 / £89 / CHF 117 / $119 / CZK 2.543 / SEK 990 / NOK 974 / PLN 420 / HUF 31,128 / AED 480 / THB 4,300
Transport of set of golf equipmentup to 32 kg GOLF €50 / £45 / CHF 58 / $59 / CZK 1,272 / SEK 495 / NOK 487 / PLN 210 / HUF 15,564 €100 / £89 / CHF 117 / $119 / CZK 2,543/ SEK 990 / NOK 947 / PLN 420 / HUF 31,128 / AED 480 / THB 4,300
Transport of bicycle (packed securely for transport) for each bicycle
Packing material is not provided by us (depending on availability) up to 32 kg
BIKE €50 / £45 / CHF 58 / $59 / CZK 1,272 / SEK 495 / NOK 487/ PLN 210 / HUF 15,564 €100 / £89 / CHF 117 / $119 / CZK 2,543 / SEK 990 / NOK 974 / PLN 420 / HUF 31,128 / AED 480 / THB 4,300
Transport of the following specialized equipment up to 32 kg: bodyboard, surfboard, sailboard/hang-glider, diving equipment (depending on availability) SPEQ € 50 / £45 / CHF 58 / $59 / CZK 1,272 / SEK 495 / NOK 487 / PLN 210 / HUF 15,564 € 100 / £89 / CHF 117 / $119 / CZK 2,543 / SEK 990 / NOK 974 / PLN 420 / HUF 31,128 / AED 480 / THB 4,300

Please note:

If your booking consists of an etix® ticket number and/or a Eurowings flight booked through one of our partner airlines or at a travel agency, baggage rules may vary. Please contact the relevant airline or travel agency for more information.

Service for disabled passengers

Description Type of service Short and medium-haul route
(Charges per person and flight segment)
Long-haul route
(Charges per person and flight segment)
Boarding and deplaning assistance for visually impaired passengers BLND no charge no charge
Boarding and deplaning assistance for deaf passengers and sign language users DEAF no charge no charge
Assistance for passengers with impaired mobility on airport ramp WCHR no charge no charge
Assistance for passengers with impaired mobility on aircraft steps WCHS no charge no charge
Carrying passengers with impaired mobility to seat on aircraft WCHC no charge no charge
Transport of manually operated wheelchair WCMP no charge no charge
Transport of a motorized wheelchair operating on dry batteries WCBD no charge no charge
Transport of an assistance dog Assistance dog no charge no charge

Special services

Description Type of service Short and medium-haul route
(Charges per person and flight segment)
Long-haul route
(Charges per person and flight segment)
Additional service fee charged on a booking or booking change (flight date) as per Article 5.2.3 of the GCC, if booked through the call center, at our airport sales desk or through a commercial agent ADD €20 / £18 / CHF 23 / $24 / CZK 509 / SEK 198 / NOK 195 / PLN 84 / HUF 6,226 (per booking, not per person and per journey) €20 / £18 / CHF 23 / $24 / CZK 509 / SEK 198 / NOK 195 / PLN 84 / HUF 6,226 / AED 96 / THB 900 plus difference in current flight price
Call centre service fee when subsequently booking additional services that can be booked online (e.g. additional luggage) RAD €10 / £9 / CHF 12 / $12 / CZK 254 / SEK 99 / NOK 97 / PLN 42 / HUF 3,113 (per booking, not per person and per journey) €10 / £9 / CHF 12 / $12 / CZK 254 / SEK 99 / NOK 97 / PLN 42 / HUF 3,113 / AED 48 / THB 500 (per booking, not per person and per journey)
Fee for changing flight date before web check-in closes RBK €70 / £63 / CHF 82 / $83 / CZK 1,780 / SEK 693 / NOK 682 / PLN 294 / HUF 21,790 plus difference in current flight price €90 / £80 / CHF 105 / $107 / CZK 2,289 / SEK 891 / NOK 877 / PLN 378 / HUF 28,015 / AED 432 / THB 3,900 plus difference in current flight price
Fee for name change, per person and per booking NC1 €70 / £63 / CHF 82 / $83 / CZK 1,780 / SEK 693 / NOK 682 / PLN 294 / HUF 21,790 plus difference in current flight price €120 / £107 / CHF 140 / $143 / CZK 3,052 / SEK 1,188 / NOK 1,169 / PLN 505 / HUF 37,354 / AED 576 / THB 5,200 plus difference in current flight price
Transport of pets up to 8 kg in an appropriate carrier (we do not provide carriers for transporting pets) PETC €55 / £49 / CHF 64 / $65 / CZK 1,399 / SEK 544 / NOK 536 / PLN 231 / HUF 17,120 (no additional charge for assistance dogs) not available (assistance dogs available, no charge)
Service charge per leg for children up to 2 years of age INF € 19 / £17 / CHF 22 / $23 / CZK 483 / SEK 188 / NOK 185 / PLN 80 / HUF 5,914 € 75 / £67 / CHF 88 / $89 / CZK 1,908 / SEK 742 / NOK 731 / PLN 315 / HUF 23,346 / AED 360 AED / THB 3,200
Supervision of children between 5 and 11 traveling alone (unaccompanied minor service in accordance with Article 21) only within Germany and on flights from Germany to Zurich and Vienna  UM €50 / £45 / CHF 58 / $59 / CZK 1,272 / SEK 495 / NOK 487 / PLN 210 / HUF 15,564 not available
Transport of strollers on airport ramp, on aircraft steps, in the airport Pushchairs no charge no charge
Seat reservation – standard (center seat) SEF from € 5 / $6 / CHF 6 / £4 / CZK 127 / SEK 49 / NOK 49 / PLN 21 / HUF 1,556 from € 8 / $10 / CHF 9 / £7 / CZK 203 / SEK 79 / NOK 78 / PLN 34 / HUF 2,490 / AED 38 / THB 400
Seat reservation – standard (Middle seat) for subsequent bookings at the airport desk SEF €10 / £9 / CHF 12 / $12 / CZK 254 / SEK 99 / NOK 97 / PLN 42 / HUF 3,113 €15 / £13 / CHF 18 / $18 / CZK 382 / SEK 148 / NOK 146 / PLN 63 / HUF 4,669 / AED 72 / THB 700
Seat reservation – standard (aisle or window seat) SEF from € 10 / $12 / CHF 12 / £9 / CZK 254 / SEK 99 / NOK 97 / PLN 42 / HUF 3,113 from € 18 / $21 / CHF 21 / £16 / CZK 458 / SEK 178 / NOK 175 / PLN 76 / HUF 5,603 / AED 86 / THB 800
Seat reservation – standard (Aisle or window) for subsequent bookings at the airport desk SEF €20 / £18 / CHF 23 / $24 / CZK 509 / SEK 198 / NOK 195 / PLN 84 / HUF 6,226 €30 / £27 / CHF 35 / $36 / CZK 763 / SEK 297 / NOK 292 / PLN 126 / HUF 9,338 / AED 144 / THB 1,300
Seat reservation with more legroom (in BASIC fare, including snack & drink) SEF from € 17 / $20 / CHF 20 / £15 / CZK 432 / SEK 168 / NOK 166 / PLN 71 / HUF 5,292 (depending on route) from € 85 / $101 / CHF 99 / £76 / CZK 2,162 / SEK 841 / NOK 828 / PLN 357 / HUF 26,459 / AED 408 / THB 3,700
Seat reservation with more legroom (in BASIC fare, including snack & drink) for subsequent bookings at the airport desk SEF €35 / £31 / CHF 41 / $42 / CZK 890 / SEK 346 / NOK 341 / PLN 147 / HUF 10,895 €90 / £80 / CHF 105 / $107 / CZK 2,289 / SEK 891 / NOK 877 / PLN 378 / HUF 28,015 / AED 432 / THB 3,900
Seat reservation with more legroom (in SMART fare, including snack & drink) SEF from € 3 / $4 / CHF 4 / £3 / CZK 76 / SEK 30 / NOK 29 / PLN 13 / HUF 934  (depending on route) from € 40 / $48 / CHF 47 / £36 / CZK 1,017 / SEK 396 / NOK 390 / PLN 168 / HUF 12,451 / AED 192 / THB 1,800
Seat reservation with more legroom (in SMART fare, including snack & drink) for subsequent bookings at the airport desk SEF from € 17 / $20 / CHF 20 / £15 / CZK 432 / SEK 168 / NOK 166 / PLN 71 / HUF 5,292 €50 / £45 / CHF 58 / $59 / CZK 1,272 / SEK 495 / NOK 487 / PLN 210 / HUF 15,564 / AED 240 / THB 2,200
Extra seat: empty center seat (valid for the transport of musical instruments larger than a guitar)   Extra ticket (same price as existing ticket if booked by midnight on the same day; otherwise the fare on the day the private seat is booked) Extra ticket (same price as existing ticket if booked by midnight on the same day; otherwise the fare on the day the private seat is booked)

Other charges

Description Type of service Short and medium-haul route
(Charges per person and flight segment)
Long-haul route
(Charges per person and flight segment)
Save Your Price SYP € 2 / £2 / CHF 2 / $2 / CZK 51 / SEK 20 / NOK 19 / PLN 8 / HUF 623 €10 / £9 / CHF 12 / $12 / CZK 254 / SEK 99 / NOK 97 / PLN 42 / HUF 3,113 / AED 48 / THB 500
Processing fee per returned direct debit CBF € 7.65 / £7 / CHF 9 / $9 / CZK 195 / SEK 76 / NOK 75 / PLN 32 / HUF 2,381 € 7.65 / £7 / CHF 9 / $9 / CZK 195 / SEK 76 / NOK 75 / PLN 32 / HUF 2,381 / AED 37 / THB 400
Booking changes and cancellations subject to fees with Flex option fares as per Article 19.4.3 CXL/RBK
flex

€ 75 / £67 / CHF 88 / $89 / CZK 1,908 / SEK 742 / NOK 731 / PLN 315 / HUF 23,346

€ 90 / £80 / CHF 105 / $107 / CZK 2,289 / SEK 891 / NOK 877 / PLN 378 / HUF 28,015 / AED 432 / THB 3,900

Eurowings accepts no responsibility for the accuracy of this information.

For more information please consult our General Conditions of Carriage.

Services

BASIC

Our budget fare

SMART

Our standard fare

BIZclass

Our Premium fare

Collect miles - Boomerang Club or Miles & More

Included

Included

Included

including HON Circle miles

Snack & drink

From €6

Included

Included

À la carte catering

1 bag up to 23 kg

from €8 
if booked online

Included

See baggage up to 32 kg

2nd bag up to 23 kg

€75
if booked online

€75
if booked online

See baggage up to 32 kg

1 bag up to 32 kg

Cannot be added

Cannot be added

Included

2nd bag up to 32 kg

Cannot be added

Cannot be added

Included

Hand luggage up to 8kg

Included

Included

Included

2 items of hand luggage

Preferred seating 
(Middle Seat)

from €5

Included

No middle seats available.

Preferred seating
(Aisle or window)

from €10

Included

Included

Seat with more legroom
Snack & drink included

from €17
depending on availability6

from €3
depending on availability6

Included

Adjacent seat free

Cannot be added

Cannot be added

Included

Lounge access

Cannot be added

Included

3

Lounge access at select airports

Reserved
hand luggage compartment

Cannot be added

Cannot be added

Included

Priority check-in & boarding

Included

4 

Included

4 

Included

Access to security fast lane

Included

5 

Included

5 

Included

At select airports

Booking changes

Surcharge

Free with Flex option1

Free with Flex option1

Cancellation

Cannot be added

Free with Flex option1

Free with Flex option1

Extras
Special luggage and sport equipment

Surcharge2
(price depends on service)

Surcharge2
(price depends on service)

Surcharge2
(price depends on service)

Key

  • Included
  • Cannot be added
Services

BASIC

Our budget fare

SMART

Our standard fare

BEST

Our comfort fare

BIZclass

Our premium fare

Collect miles - Boomerang Club or Miles & More

Included

Included

Included

Included

including HON Circle miles

Catering

Surcharge

Included

SMART-Meals (a warm and a cold meal) incl. drink

Included

BEST-Meals (a warm and a cold meal) incl. drinks

Included

Exquisite menus at an excellent service

Sky-Meals

Sky-Meal from €7,90

Can be added to SMART-Meals from €7,90

Can be added to BEST-Meals from €7,90

Cannot be added

1 bag up to 23 kg

from €25
if booked online

Included

Included

See baggage up to 32 kg

2nd bag up to 23 kg

€150 
 if booked online

€150 
 if booked online

Included

See baggage up to 32 kg

1 bag up to 32 kg

Cannot be added

Cannot be added

Cannot be added

Included

2nd bag up to 32 kg

Cannot be added

Cannot be added

Included

Hand luggage up to 8kg

Included

Included

Included

2 items of hand luggage

Included

2 items of hand luggage

Preferred seating
(Middle seat)

from €8

Included

Included

Cannot be added

No middle seats available.

Preferred seating
(Aisle or window)

from €18

Included

Included

Included

Seat

Standard seat

Standard seat

Comfort seat with more legroom and generously adjustable backrest

Premium lie-flat seat in exclusive area

More legroom and a comfortably adjustable backrest included

From € 85
depending on availability6

From € 40
depending on availability6

Included

Included

Two-metre-long bed with a horizontal lying surface

Lounge access

Cannot be added

Included

3

Included

3

Lounge access at selected airports

Reserved
hand luggage compartment

Cannot be added

Cannot be added

Included

Included

Priority check-in & boarding

Included

4 

Included

4 

Included

Included

Access to security fast lane

Included

5 

Included

5 

Included

5 

Included

At select airports

Booking changes

Surcharge

Free with Flex option1

Free with Flex option1

Free with Flex option1

Cancellation

Cannot be added

Free with Flex option1

Free with Flex option1

Free with Flex option1

Extras
Special luggage and sport equipment

Surcharge2
(price depends on service)

Surcharge2
(price depends on service)

Surcharge2
(price depends on service)

Surcharge2
(price depends on service)

In-flight entertainment
Wings Entertain

€9,90 
(payment on board)

€9,90 
(payment on board)

Included

Included

WiFi on board 
Wings Connect

Surcharge2
(price depends on service,
payment on board)

Surcharge2
(price depends on service,
payment on board)

Surcharge2
(price depends on service,
payment on board)

Surcharge2
(price depends on service,
payment on board)

Key

  • Included
  • Cannot be added

Footnote list

1 Can be added for a surcharge; free booking changes and cancellation possible until the end of the departure date

2 Where available

3 Lounge access at select airports for HON, SEN and FTL

4 Inclusive for for HON, SEN and FTL

5 Inclusive for HON and SEN

6 The seat reservation option (with extra legroom) applies exclusively to selected flights and depends on the route and availability. This offer may not be available on some of the following aircraft: A319, A320, B737, B738, Q400, E190.

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etix® is an electronic ticketing service that replaces paper tickets. It has a 13-digit number in addition to your booking code. You receive this etix® ticket number under certain circumstances, for example if you book your flight on the Lufthansa website or through a travel agent. It is saved for you in the etix® database. When you present your etix® ticket number and a photo ID, you will receive your boarding pass.

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When flying from, to or over certain countries*, airlines are required by law to collect certain data through the Advance Passenger Information System (APIS) and to forward it to the authorities of those countries before the flight begins.

The following information is required:

  • Title
  • First and last name
  • Date and country of birth
  • Gender
  • Nationality
  • Passport information

Additional APIS information is required for entry into the United States:

  • Country of residence
  • Destination airport
  • Complete address of your destination (street, city, postal code, state/province, country) 

Passengers who book online can enter this information immediately after completing their booking. Any missing information can be added later by going to 'My Eurowings'.

To avoid unnecessary delays at the check-in counter, we recommend that you submit the APIS information as early as possible using our online form.

Please note that you may not be permitted to travel if the information is not complete.

Footnote list

* United Kingdom, United States of America, Mauritius, Dominican Republic, Thailand, Cuba

Web check-in is currently only available on our long-haul flights to Mauritius, Bangkok, Cape Town, Phuket, Cancun*, Montego Bay*, Puerto Plata* and Punta Cana. 
You can check in online 72 hours before departure here. Web check-in closes 90 minutes before departure.

Web check-in is currently unavailable on our long-haul flights to USA, Havana, Cuba, Barbados, Varadero, La Romana and Windhoek.
Please use our check-in counter at the airport. The check-in counters open three hours before departure and close 60 minutes before scheduled departure time.

* Please note that it is not possible to print a board card for these flights.

 

Web check-in is currently only available on our long-haul flights to Mauritius, Bangkok, Cape Town, Phuket, Cancun*, Montego Bay*, Puerto Plata* and Punta Cana. You can check in online 72 hours before departure here. Web check-in usually closes 90 minutes before departure. Here you can check the exact times for the web and mobile check-in at your departure airport.

Web check-in is currently unavailable on our long-haul flights to USA, Havana, Cuba, Barbados, Varadero, La Romana and Windhoek.
Please use our check-in counter at the airport. The check-in counters open three hours before departure and close 60 minutes before scheduled departure time. 

*Please note that a printout of the boarding pass is not possible for these flights. 

The charges for the following services depend on your selected route:

  • First piece of luggage up to 23 kg
  • Seat reservation with more legroom (BASIC fare)
  • Seat reservation with more legroom (SMART fare)

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The opening and closing times for web and mobile check-in may vary depending on the departure airport. You can review the exact web and mobile check-in times for your departure airport here.

Information about long-haul flights

Web check-in is currently only available for flights to/from Mauritius
Unfortunately web check-in is currently unavailable for flights to/from Mauritius, Bangkok, Cape Town, Phuket, Cancun*, Montego Bay*, Puerto Plata* and Punta Cana.
Please use our check-in counter at the airport. The check-in counters open three hours before departure and close 60 minutes before scheduled departure time.

* Please note that it is not possible to print a board card for these flights.

Booking changes, name changes and booking additional services:

You can only make booking and name changes as well as book additional services (e.g. adding baggage) via the website until web and mobile check-in closes at your departure airport.

Review the exact web and mobile check-in times for your departure airport here: