We use necessary cookies to evaluate the success of our marketing measures. The information obtained with the help of these cookies is used to generate so-called conversion statistics. This process comprises the analysis of previously defined actions performed by a user on our website (e.g. accessing a specific page or placing an order). We subsequently receive information such as the total number of users who clicked on an advertisement and were forwarded to a page from which conversion data can be collected. However, we do not receive information which could be used to determine the user's identity. We do not share these conversion statistics with third parties. We use necessary cookies for purposes such as the following:
a) Saving log-in credentials during the same session and ensuring that you can log in securely
b) Displaying the progress of your booking and saving the flight you have selected
c) Writing comments
d) Analysing certain user groups
The legal basis for the use of necessary cookies is our legitimate interest pursuant to Art. 6(1)(f) GDPR.
Below you will find a list of all the services we use to place and process necessary cookies.
We use services provided by Exactag GmbH (Wanheimer Straße 68, D-40468 Dusseldorf) in conjunction with necessary cookies to control the use of further cookies by means of a container and to manage your refusal to accept use of marketing cookies.
Information on the use of containers is provided under “Consent Management Systems” in the previous section.
Refusal management: You may withdraw your consent to the use of marketing cookies at any time with future effect. A cookie will be placed on your browser to ensure that the data storage function is disabled. This cookie is named 'exactag_new_ccoptout' and is placed by 'm.exactag.com'. Transmission to third country: No. Cookie deletion period: 5 years
This website uses technologies from optimise-it GmbH, Karnapp 25, 21079 Hamburg (www.optimise-it.de) on technical grounds and for optimisation purposes. The cookies for optimisation purposes are used to collect and store data in pseudonymised form. To do this, a so-called fingerprint is used in addition to the cookies. The fingerprint technology saves environmental variables of the internet browser in a database but does not store any explicitly user-related information such as IP addresses.
The cookies and the fingerprint facilitate recognition of the internet browser. The data collected is not used to identify the visitor personally, nor is it merged with the personal data of the bearer of the pseudonym Transmission to third country: No. Cookie deletion period: 30 days.
We use the feedback services ‘Usabilla for Websites’ and ‘Usabilla for Apps’ provided by Usabilla B.V. (Rokin 16, 1012 KR, Amsterdam, The Netherlands) to analyse user feedback and optimise the website. Whenever a user clicks the feedback button or takes part in an online survey, a cookie is placed on their computer. The user’s browser creates a direct link to Usabilla’s server and passes on data from the user's device. Further information can be found here in Usabilla’s privacy statement. Transmission to third country: No. Cookie deletion period: Session cookie
We also use the application Adobe Target to carry out so-called ‘A/B tests’ and to display target group-based content on our website.
When carrying out A/B tests, we display different versions of our website to user groups (for example, the original version and a version with modified designs or content). By using Adobe Target, we can determine which of the two versions leads to improved performance.
For Adobe Target, Adobe uses both ‘session cookies’, which are cached only for the duration of your use of our website, and ‘persistent cookies’, which are used to store information about visitors who repeatedly access our website. Transmission to third country: No. Cookie deletion period: 2 years
Transmission to third country: No. Cookie deletion period: 365 days.
You will find further information in the section ‘About Hotjar’ on Hotjar’s help page.
We use Flashtalking technology (Flashtalking GmbH, Schanzenstraße 35, 51063 Cologne) to optimise our website and carry out conversion tracking.
A pseudonymised online identifier is collected and saved in a cookie. The data collected is used for optimisation purposes and conversion tracking. During ad campaigns, cookies help us recognise that the same device has been seen before and where. This helps indicate if an ad is effective for the advertiser, and enables the advertiser to tailor messages, offers, recommendations, and promoted content to your preferences over time.
The legal basis for the processing of your data for conversion tracking purposes is Art. 6(1)(f) GDPR. We transmit data from the EU or Switzerland to the USA within the framework of our Privacy Shield certification: Privacy Shields. (Detailed information is also available at https://www.flashtalking.com/privacypolicy)
Browser and device information: At the time of the ad being served, we collect information about your browser and device, including your browser type, device type, IP address, user agent string, operating system, mobile carrier (if applicable), connection type and identifiers assigned to your browser or device, such as the advertising identifiers assigned by platform providers.
Usage data: We collect information about the websites and mobile apps you visit, including the date and time your browser or device accesses such websites or apps and the specific pages accessed.
Click and search data: We collect information about the advertisements you click on and the search terms you employ within the services.
Location information: If permitted by your browser or device, we may collect information about the geo-location of your device for the purposes of serving ads that may be more relevant to you or helping to understand how you responded to ads served to you. We also infer information about your general (non-specific) location based on your IP address.
Cookie deletion period: 731 days.
You can find out about the exact content here: http://www.flashtalking.com/privacypolicy/.
We use the services Google Analytics for Firebase, Crash Reporting and Push provided by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland).
Google Analytics for Firebase provides information on how our app is used, thus enabling us to orient its design on user needs. The data obtained cannot be used to determine the personal identity of website users. Firebase Analytics generates an anonymised ID. You can restrict this use by adjusting the settings in your mobile device.
For Android: Settings > Google > Ads > Reset Advertising ID
For iOS: Settings > Privacy > Advertising > No Ad Tracking
Google Analytics for Firebase operates on a global infrastructure maintained by Google. The information collected by Google Analytics for Firebase is therefore also stored outside the EU. Google Analytics for Firebase is certified under the Privacy Shield framework and thus guarantees to comply with European data protection legislation (https://www.privacyshield.gov/participant?id=a2zt0000000TNT1AAO&status=Active).
The Eurowings app uses the tool Firebase Crash Reporting to analyse faults and solve problems with the app. Firebase Crash Reporting is a product of Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland). Firebase Crash Reporting receives real-time crash and error reports with details of the app status at the time of the crash, the relevant codes, information about the device and the most recent log file reports. This helps us simplify app servicing procedures and make the app more stable. Firebase Crash Reporting operates on a global infrastructure maintained by Google. The information collected is therefore also stored outside the EU. The error and crash reports generated are erased after 180 days.
If you wish to receive push notifications in the Eurowings app even when you are not using it, you must permit us to send them. We will ask you for your permission when you install the app (Android) or when you first use it (iOS). You can still change all the message and access settings in your device at a later date.
For Android: Settings > Apps > Eurowings
For iOS: Settings > Eurowings > Notifications
When sending push notifications, we use the services Firebase Cloud Messaging provided by the company Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland) for Android and Apple Push Notifications provided by Apple Inc. (Infinite Loop, Cupertino, United States) for iOS. To do so, Firebase and Apple generate a computed key which is made up of the app identifier and your device identifier. This key is stored on our push platform together with your chosen settings so that the content can be displayed to you in accordance with your wishes. The Firebase and Apple servers can draw no conclusions regarding user queries or determine any other data connected with an individual person. Firebase and Apple serve solely as transmitters.
You will find further information about data protection and Google Firebase here: https://www.google.com/policies/privacy/