Eurowings will handle “bumped” passengers with fairness and consistency in the event that a flight is oversold.
When a flight is expected to be oversold, our airport representatives will first ask for volunteers who are willing to give up their seats in exchange for compensation, which can be used to purchase tickets, pay excess baggage fees, or make on-board purchases.
If Eurowings does not receive enough volunteers, Eurowings may deny boarding involuntarily to passengers holding a confirmed reservation in accordance with established boarding priorities.
We will rebook passengers onto the next available Eurowings or partner flight to their ticketed destination if they are involuntarily denied boarding. If a Eurowings flight is not available, we will strive to provide comparable accommodations on another airline with which we have a ticketing agreement. Meals and hotel accommodations will be offered when appropriate.
Information on our policies and procedures for handling situations when ticketed customers cannot be accommodated on a flight will be made available at the airport.
Compensation for Involuntarily Denied Boarding
If you are denied boarding involuntarily, you are entitled to a payment of ‘‘denied boarding compensation’’ from the airline unless:
- you have not fully complied with the airline’s ticketing, check-in and reconfirmation requirements, or you are not acceptable for transportation under the airline’s usual rules and practices; or
- you are denied boarding because the flight is canceled; or
- you are denied boarding because a smaller capacity aircraft was substituted for safety or operational reasons; or
- on a flight operated with an aircraft having 60 or fewer seats, you are denied boarding due to safety-related weight/balance restrictions that limit payload; or
- you are offered accommodations in a section of the aircraft other than specified in your ticket, at no extra charge (a passenger seated in a section for which a lower fare is charged must be given an appropriate refund); or
- the airline is able to place you on another flight or flights that are scheduled to reach your next stopover or final destination within one hour of the scheduled arrival time of your original flight.
Amount of Denied Boarding Compensation
International Transportation: Passengers traveling from the United States to a foreign point who are denied boarding involuntarily from an oversold flight originating at a U.S. airport are entitled to:
- No compensation if the carrier offers alternative transportation that is scheduled to arrive at the passenger’s destination or first stopover within one hour after the scheduled arrival time of the passenger’s original flight;
- 200% of the fare to the passenger’s destination or first stopover, with a maximum of $675, if the carrier offers alternate transportation that is scheduled to arrive at the passenger’s destination or first stopover more than one hour but less than four hours after the scheduled arrival time of the passenger’s original flight; and
- 400% of the fare to the passenger’s destination or first stopover, with a maximum of $1,350, if the carrier does not offer alternative transportation that is scheduled to arrive at the airport of the passenger’s destination or first stopover more than four hours after the scheduled arrival time of the passenger’s original flight.
0- to 1-hour arrival delay - No compensation.
1- to 4-hour arrival delay - 200% of one-way fare (but no more than $675).
Over 4 hours' arrival delay - 400% of one-way fare (but no more than $1,350).
“Alternative Transportation” is air transportation with a confirmed reservation at no additional charge (by any scheduled airline licensed by DOT), or other transportation accepted and used by the passenger in the event boarding is denied.