We are happy to help you with your questions and requests.
Our call center is there for you every day from 6.00 a.m. – 12.00 midnight (CET)
Call us at: +49 (0)221 599 882 22
(The international rates of your phone service provider apply)
* Basic fare, unless indicated otherwise – checked luggage is subject to surcharges. Price per leg and person. Limited seating capacity.
We are currently registering an extraordinarily high number of customer contacts in our service centres and at our stations. We are continuously working to increase capacity to meet demand. Nevertheless, there are currently long waiting times. For this reason, we ask for your solidarity so that we can deal with the most urgent requests first. If you need to contact us, please do so only if your flight date is within the next 3 days.
We ask for your understanding in this dynamic and challenging situation. Please also check the current status of your flight booking. Flight tickets cannot be rebooked or cancelled by e-mail. However, you can easily and quickly rebook here or claim a voucher, which is valid for three years. If you wish to claim a refund for a cancelled flight, please fill out the contact form below and indicate your 6-digit booking code, passenger name, Eurowings flight number and flight date(s). Due to the high volume of refund requests, the processing of your claim takes longer than usual.
Many thanks for your continued patience and understanding!
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