Our aim is to help you in the best way as possible. Please check your options below.
How may we help you?
Did you book your flight via a travel agency or a tour operator?
It may be that not all services are available. For full support, please reach out to your tour operator.
Find out the fastest way to handle your request
Contact Form
We need your bank details so we can transfer your money in case of a refund. This will enable us to transfer the money to you - if you are due a payment - quickly and easily.
To support you in the best possible way, we kindly ask you to let us know your needs in advance – ideally during your booking or at the latest 48 hours before departure.
Just let us know what kind of assistance you’ll need. You’ll find the relevant forms right here – simply fill them in and upload them via this form. That way, we can make sure your journey is as smooth and comfortable as possible.
Forms available to download:
Use our Claim tool to check whether you are entitled to compensation.
If you are unable to use the Claim tool, please enter your bank details here, so we can process your payment quickly if you have a valid claim.
You can find detailed information about how your data is processed in our privacy policy. You can find our privacy policy here.
Eurowings Call Center
Before calling, please read our FAQs to understand all your self-service options
Longer waiting times for calls to the Eurowings Call Center
To avoid waiting on the line, you can add additional services to your booking here and handle many other requests online, such as flight changes, for example. Alternatively, you can always send your request via the contact form. We will do our utmost to respond to your request as soon as possible.