Damaged or missing baggage

If your baggage is damaged or delayed, we are here to provide you the best support possible.

Liability, reporting deadlines & baggage insurance

We will, of course, take all necessary steps to help locate your baggage as quickly as possible or reimburse you for any damage to your baggage. On this page and in the relevant FAQ sections, you will find all the important information, as well as a video, about delayed or lost baggage and topics such as reimbursement and insurance.

The following regulations apply exclusively to flights operated by Eurowings or Eurowings wet lease partners. For flights operated by codeshare partner airlines, the regulations of the operating airline apply. Please contact the respective airline directly

Damaged baggage

If you notice any damage to your baggage on arrival, please report it immediately to the local Eurowings baggage tracing desk before leaving the airport.

Please note that damage to your baggage must be reported within the legally required period of 7 days after receiving your baggage.

FAQs about damaged baggage

Delayed / missing baggage

We regret that your baggage is late. Please wait until all the baggage has been delivered at the baggage carousel and keep all your flight documents, especially your boarding pass and the baggage tag.

If your baggage does not arrive at your destination airport, please report this immediately so that an official report can be made. You can report your loss in the following ways:

At the airport of arrival: at the Eurowings baggage tracing desk
Online: via the Baggage Self-Service

Please note that for the first five days, our local baggage handling agent is responsible for tracing your lost baggage.

FAQs about delayed/missing baggage

Loss of personal belongings

Man putting his suitcase into the overhead compartment

If you have left an item on board one of our aircraft, please report this immediately upon arrival at the Eurowings baggage tracing desk at the airport. Lost items on board will be handed over by our cabin crew to our baggage tracing department at the airport and can be collected by you there.

All lost items that have not been collected after a storage period of one to four weeks will be sent to the Eurowings central baggage warehouse. After this period has elapsed, please enter your loss report here so that we can allocate your item as quickly as possible. Please only fill in the form if your item is not at the baggage tracing desk at the airport.

FAQs about loss of personal belongings

Liability, reporting deadlines & baggage insurance

Couple with sports baggage at arrival hall

In general, you are responsible for your carry-on baggage yourself. Airlines’ liability for checked baggage is regulated by law and governed by the Montreal Convention.

Eurowings is not liable for normal wear and tear, such as scratches, dents or stains, or for damage to baggage that is overpacked, overweight or not properly packed. This liability waiver also applies to certain items that may be damaged while carried in checked baggage. A list of these items can be found in our General Conditions of Carriage (GCCs), Article 15.3 (Damage to baggage).

Please report lost baggage immediately after arrival online via our baggage self-service or at the Eurowings baggage tracing desk at the airport. It is possible to submit a written report afterwards within the legally required timeframe (the postmark or the automatic date stamp of the email receipt determines whether the deadline has been met). However, in this case, the burden of proof is reversed and you must demonstrate that the irregularity occurred during air carriage.

Please report any baggage damage directly after arrival at the Eurowings baggage tracing desk at the airport.

FAQs about liability & baggage insurance

All information about lost or damaged baggage

Video: All information about lost or damaged baggage

The video covers the topic of damage from 01:29 onwards.