Note for Eurowings guests who have booked a package tour with Thomas Cook, Thomas Cook Signature, Neckermann Reisen, Bucher Reisen, Öger Tours or air marin:
Return flights to Germany: Due to the current situation, Thomas Cook customers who were booked on Eurowings will continue to be flown back to Germany, Austria and Switzerland from their travel destinations as scheduled. According to Thomas Cook, the prerequisite for this is that the outbound flight to the destination region took place before 24 September 2019. This arrangement will apply indefinitely.
Outward-bound flights to the destination regions: Thomas Cook Deutschland has informed Eurowings that all package tours have been cancelled and has asked that we not accept Thomas Cook guests on Eurowings flights from Germany, Austria and Switzerland to the booked destination regions until 31 December 2019. We kindly ask for your understanding that we have to comply with this request.
For questions regarding all outward-bound flights after 31 December 2019, please contact Thomas Cook or the tour operators listed above. Of course, all customers have the option of booking a new flight on eurowings.com themselves and determining independently to what extent the insolvency insurance of the organizer will reimburse the costs. In order to make it possible for as many customers as possible to go on holiday after all, we have listed a large number of particularly inexpensive flight tickets on eurowings.com.
In general, we continue to ask all guests who have booked trips for the coming days and weeks with Thomas Cook or the tour operators listed above to contact their respective tour operators for clarification of all questions.