Booking and booking changes

The most frequently asked questions

  • You can change the date of your Eurowings flight before web check-in closes prior to departure, as long as the flight will be taken by the same person on the same route and within our published flight schedule. You can make the change online or using your mobile phone, via our call centre or at the airport counter.

    If you decide to change your booking via telephone or in person, an additional processing charge will be incurred, unless you booked your flight with the Flex option.

    Changing the date of your flight

    1. Log in to "My flight" using your username and password. There you will find a summary of your booked flights.
    2. Select the flight you wish to change.
    3. Enter the new flight date.

    You can then change your flight on payment of a charge and, if necessary, on payment of the difference in fare for your new flight date.

    If you booked your flight with the Flex option, you can change your flight at no extra charge up to before web check-in closes prior to the planned departure time of the affected flight online, using your mobile, via telephone or in person at the airport counter. The Flex option also allows you to change the flight date after the planned departure time, as long as this is done on the same calendar day as the departure of the original flight, via our call centre or in person at the airport counter. If you do not cancel your flight until after the original departure date, a charge will be incurred.

    Please note that if the flight date is changed online, this can only be done within the same fare. If you would like to upgrade your fare (e.g. from BASIC to SMART), you can do so up to 72 hours prior to departure via telephone or at the airport counter.

    Note:

    If you have an etix® ticket number instead of a booking number, or if you have booked a flight operated by one of our partner airlines at eurowings.com or you have booked a Eurowings flight with one of our partner airlines or in a travel agency, please contact the relevant partner airline or your travel agency regarding this matter.

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

     Are you flying on Eurowings long-haul flights from Frankfurt or Munich to Bangkok?

    Unfortunately, no booking changes can be made via Eurowings Online Services for the following routes: outgoing and return flight for Frankfurt am Main (FRA) to Mauritius (MRU), Barbados (BGI), Windhoek (WDH) and Las Vegas (LAS), as well as Munich (MUC) to and from Bangkok (BKK).
    Please contact the Eurowings call centre.

    Changing the passenger name

    You can transfer your flight to another person before web check-in closes prior to departure via telephone on payment of a charge and by giving the booking number. Please note that if multiple legs have been booked as part of the journey, the passenger name may only be changed before web check-in closes prior to the planned departure of the first flight.

    Costs

    If the current flight price is higher than the price you originally paid, you must pay the difference in the fares.

    Note:

    If your Eurowings flight booking has an etix® ticket number, it is unfortunately not possible to change the passenger name.

  • Yes, name changes are possible on all Eurowings flights and can be reported with the booking code via our call centre up to before web check-in closes before the flight.

    Charges

    Name changes are subject only to a processing fee. However, if the current price of the flight is higher than the price you originally paid, you will be charged the difference as well.

    Note:

    If your booking is based on an etix® ticket number, we regret that no name change will be possible.

  • That depends on your nationality and your travel destination. For this reason we regret we are unable to give you a more detailed answer to this question.

    Please go to the local consulate or tourist information office of your destination country well before your flight. It is your responsibility as the passenger to have all necessary documentation ready on arrival.

  • You will receive your Eurowings invoice via email. This is your electronic plane ticket. Article 34 of the German Turnover Tax Implementing Regulation (UStDV) recognises transport tickets as invoices and the German Ministry of Finance (BMF) statement of 29 January 2004, Ref. IV B 7 – S 7280 – 19/04, recognises transport tickets as invoices (without electronic signature) entitling the purchaser to input tax deduction.

    Lost your booking confirmation?

    No problem: just phone our call centre and we will be happy to send you a new booking confirmation.

    Note:

    If you have an etix® ticket number or if you have booked a flight with one of our partner airlines at eurowings.com or a Eurowings flight at one of our partner airline websites or at a travel agency, please contact the relevant airline or your travel agency to request an invoice.

  • You can book any available award flight at the BASIC, SMART, BEST or BIZclass fare level very simply online. To do this, click on "Redeem" and log in with your Boomerang Club details. You can then select and book the flight you want using the "Book award flight" function.

    Your award flight must be booked no later than two days before the desired departure date and is subject to availability. You can also transfer your award flight to someone else or add bookings for companions.

    Please note that Boomerang Club miles can only be redeemed for Eurowings award flights.

  • If you selected the Flex option when booking your SMART or BEST fare, you can cancel your flight before web check-in closes prior to departure at no extra charge. There are four ways to do this:

    • Via our website under "My flight"
    • Via our mobile services under "Manage flights"
    • Via our call centre
    • At our airport counters

    With the Flex option, flights can also be cancelled after the time of the original departure has passed, as long as this is done on the same calendar day as the departure of the original flight, either by telephone via the call centre or in person at the airport counter. If the flight is not cancelled until after the original departure date, a charge will be incurred.

    If you have selected another fare, your booking cannot be cancelled due to the low-cost price of the flight.

     Are you flying on Eurowings long-haul flights from Frankfurt or Munich to Bangkok?

    Unfortunately, you cannot cancel flights via Eurowings Online Services for the following routes: outgoing and return flight for Frankfurt am Main (FRA) to Mauritius (MRU), Barbados (BGI), Windhoek (WDH) and Las Vegas (LAS), as well as Munich (MUC) to and from Bangkok (BKK).
    Please contact the Eurowings call centre.

  • You will be charged for each item of luggage that you check in. If you check in more than one bag weighing 23 kg, an additional fixed charge for excess luggage applies.

    If you book your first piece of luggage up to 23 kg on the website, a surcharge of from € 15 / £13 / CHF 17 / $17 / CZK 386 / SEK 154 / NOK 143 / PLN 65 / HUF 4,785 per route and passenger (the exact amount depends on the route) will apply. This amount is increased to €30 / £26 / CHF 35 / $35 / CZK 771 / SEK 307 / NOK 286 / PLN 129 / HUF 9,571 (the exact amount depends on the route) for bookings at the airport counter. If you check in more than one bag weighing 23 kg, an additional charge will apply.

    Luggage can be registered at the time of booking the flight or at a later date.

    SMART fare

    Passengers who have booked the SMART fare can check in one item of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

    BEST fare

    Passengers who have booked the BEST fare can check in two items of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

    BIZclass fare

    If you have booked the BIZclass fare, you can place two pieces of luggage of 32 kg (no extra or excess baggage) at no extra cost.

    Excess luggage

    Excess luggage can either be registered online or via telephone at the time of booking or added at a later date via the "My flight" area. Excess luggage can also be added via our mobile services in the "Add services" area. If this is not done, a highe fixed charge will apply when checking in excess luggage at the airport.

    Special luggage

    Special luggage includes sports equipment, pushchairs and cots and is subject to special terms. Please label each item of luggage to be checked in with your name or another personal mark.

    Note:

    Special terms apply for passengers travelling with sports equipment and special luggage.
    If you don't have a booking number but instead have an etix® ticket number, or if you have booked a Eurowings flight with one of our partner airlines or in a travel agency, then luggage regulations may vary. Please contact the relevant airline or your travel agency.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • Yes, musical instruments can be carried as hand luggage if their size does not exceed 55 x 40 x 23 cm. The following musical instruments can be taken on board as hand luggage, even if they are slightly over the maximum size: clarinets, flutes, French horns, oboes, violins, trumpets.

    Larger musical instruments (such as guitars) may only be transported in the cabin if they are in a soft case on an extra seat.

    The charges applicable for travelling with musical instruments can be found in this table.

    A musical instrument carried on board counts as one piece of hand luggage. You may only take one other piece of hand luggage with a maximum size of 40 x 30 x 10 cm on board.

    Exception:

    Double basses must be transported in a hard case and checked in as luggage. Due to their size, they may not be carried in the cabin.

    Extra seat

    If you book an extra seat via telephone before midnight on the same day as you book your flight, the extra seat will cost the same as your own seat and there will be no extra charge. If an extra seat is added later, it will be charged at the current flight price as shown on the Internet.

    Note:

    Eurowings accepts no liability for musical instruments carried in the cabin.
    All regulations apply to Eurowings flights with anEW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • Tailored to your specific needs – our SMART fare includes certain additional services and allows you to add others in yourself.

    SMART fare is our standard fare and includes all the BASIC fare flight services, and also one item of luggage, one item of hand luggage guaranteed in the cabin as well as priority boarding*.

     

    * not available at all airports

  • Need assistance boarding? Want to bring along your golf gear, skis or a bodyboard? No problem: you can add "extras" to flights with Eurowings during the flight booking process.

    How it works:

    Already completed your booking, but still want to purchase some extras? You can add them under "Book add-ons". Click here for more information.

    Naturally, our call centre is happy to help you with telephone reservations: +49 (0)221 – 59988222 (5.00 a.m. – 12.00 midnight CET)1

    Important:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. Extras on flights with our partner airlines can only be added through the relevant airline. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Footnote list

    1 €0.20 per call from landlines – €0.60 per call from mobiles

Frequently asked questions relating to the topic: Booking and booking changes

  • Do I need a visa to enter one of the countries Eurowings flies to?

    That depends on your nationality and your travel destination. For this reason we regret we are unable to give you a more detailed answer to this question.

    Please go to the local consulate or tourist information office of your destination country well before your flight. It is your responsibility as the passenger to have all necessary documentation ready on arrival.

    How will I receive my invoice at Eurowings?

    You will receive your Eurowings invoice via email. This is your electronic plane ticket. Article 34 of the German Turnover Tax Implementing Regulation (UStDV) recognises transport tickets as invoices and the German Ministry of Finance (BMF) statement of 29 January 2004, Ref. IV B 7 – S 7280 – 19/04, recognises transport tickets as invoices (without electronic signature) entitling the purchaser to input tax deduction.

    Lost your booking confirmation?

    No problem: just phone our call centre and we will be happy to send you a new booking confirmation.

    Note:

    If you have an etix® ticket number or if you have booked a flight with one of our partner airlines at eurowings.com or a Eurowings flight at one of our partner airline websites or at a travel agency, please contact the relevant airline or your travel agency to request an invoice.

    Can I carry musical instruments in the Eurowings cabin as hand luggage?

    Yes, musical instruments can be carried as hand luggage if their size does not exceed 55 x 40 x 23 cm. The following musical instruments can be taken on board as hand luggage, even if they are slightly over the maximum size: clarinets, flutes, French horns, oboes, violins, trumpets.

    Larger musical instruments (such as guitars) may only be transported in the cabin if they are in a soft case on an extra seat.

    The charges applicable for travelling with musical instruments can be found in this table.

    A musical instrument carried on board counts as one piece of hand luggage. You may only take one other piece of hand luggage with a maximum size of 40 x 30 x 10 cm on board.

    Exception:

    Double basses must be transported in a hard case and checked in as luggage. Due to their size, they may not be carried in the cabin.

    Extra seat

    If you book an extra seat via telephone before midnight on the same day as you book your flight, the extra seat will cost the same as your own seat and there will be no extra charge. If an extra seat is added later, it will be charged at the current flight price as shown on the Internet.

    Note:

    Eurowings accepts no liability for musical instruments carried in the cabin.
    All regulations apply to Eurowings flights with anEW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What benefits does the Eurowings SMART fare offer?

    Tailored to your specific needs – our SMART fare includes certain additional services and allows you to add others in yourself.

    SMART fare is our standard fare and includes all the BASIC fare flight services, and also one item of luggage, one item of hand luggage guaranteed in the cabin as well as priority boarding*.

     

    * not available at all airports

    How do I book extra services at Eurowings?

    Need assistance boarding? Want to bring along your golf gear, skis or a bodyboard? No problem: you can add "extras" to flights with Eurowings during the flight booking process.

    How it works:

    Already completed your booking, but still want to purchase some extras? You can add them under "Book add-ons". Click here for more information.

    Naturally, our call centre is happy to help you with telephone reservations: +49 (0)221 – 59988222 (5.00 a.m. – 12.00 midnight CET)1

    Important:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. Extras on flights with our partner airlines can only be added through the relevant airline. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Footnote list

    2 €0.20 per call from landlines – €0.60 per call from mobiles

  • How do I redeem my Boomerang Club miles at Eurowings?

    You can book any available award flight at the BASIC, SMART, BEST or BIZclass fare level very simply online. To do this, click on "Redeem" and log in with your Boomerang Club details. You can then select and book the flight you want using the "Book award flight" function.

    Your award flight must be booked no later than two days before the desired departure date and is subject to availability. You can also transfer your award flight to someone else or add bookings for companions.

    Please note that Boomerang Club miles can only be redeemed for Eurowings award flights.

    What charges apply for checking in luggage at Eurowings?

    You will be charged for each item of luggage that you check in. If you check in more than one bag weighing 23 kg, an additional fixed charge for excess luggage applies.

    If you book your first piece of luggage up to 23 kg on the website, a surcharge of from € 15 / £13 / CHF 17 / $17 / CZK 386 / SEK 154 / NOK 143 / PLN 65 / HUF 4,785 per route and passenger (the exact amount depends on the route) will apply. This amount is increased to €30 / £26 / CHF 35 / $35 / CZK 771 / SEK 307 / NOK 286 / PLN 129 / HUF 9,571 (the exact amount depends on the route) for bookings at the airport counter. If you check in more than one bag weighing 23 kg, an additional charge will apply.

    Luggage can be registered at the time of booking the flight or at a later date.

    SMART fare

    Passengers who have booked the SMART fare can check in one item of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

    BEST fare

    Passengers who have booked the BEST fare can check in two items of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

    BIZclass fare

    If you have booked the BIZclass fare, you can place two pieces of luggage of 32 kg (no extra or excess baggage) at no extra cost.

    Excess luggage

    Excess luggage can either be registered online or via telephone at the time of booking or added at a later date via the "My flight" area. Excess luggage can also be added via our mobile services in the "Add services" area. If this is not done, a highe fixed charge will apply when checking in excess luggage at the airport.

    Special luggage

    Special luggage includes sports equipment, pushchairs and cots and is subject to special terms. Please label each item of luggage to be checked in with your name or another personal mark.

    Note:

    Special terms apply for passengers travelling with sports equipment and special luggage.
    If you don't have a booking number but instead have an etix® ticket number, or if you have booked a Eurowings flight with one of our partner airlines or in a travel agency, then luggage regulations may vary. Please contact the relevant airline or your travel agency.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What benefits does the Eurowings SMART fare offer?

    Tailored to your specific needs – our SMART fare includes certain additional services and allows you to add others in yourself.

    SMART fare is our standard fare and includes all the BASIC fare flight services, and also one item of luggage, one item of hand luggage guaranteed in the cabin as well as priority boarding*.

     

    * not available at all airports

    Are food and drink available on Eurowings flights?

    Yes, various food and drink options can be purchased at low prices on Eurowings flights. Fresh sandwiches, tasty snacks, hot and cold drinks – the choice is yours!

    BEST fare

    The BEST fare allows you to enjoy our BEST-Meals (one warm and one cold) including fresh products and specials. You can choose a drink during our on-board service.

    BIZclass-Tarif

    If you have booked a flight on a Short or medium-haul route with a BIZclass fare, enjoy our special meal and service at your place. Your favourite snack & drink come at no extra charge. On long haul flights you can make your choice from the menu between two starters and a vegetarian, fish or meat main course. A dessert or cheese plate round off your moment of culinary pleasure on board.

    What is the Miles & More executive bonus at Eurowings?

    The executive bonus is a 25% mileage bonus that you receive if you are a Frequent Traveller, Senator or HON Circle member.

  • Can I change my Eurowings flight booking?

    You can change the date of your Eurowings flight before web check-in closes prior to departure, as long as the flight will be taken by the same person on the same route and within our published flight schedule. You can make the change online or using your mobile phone, via our call centre or at the airport counter.

    If you decide to change your booking via telephone or in person, an additional processing charge will be incurred, unless you booked your flight with the Flex option.

    Changing the date of your flight

    1. Log in to "My flight" using your username and password. There you will find a summary of your booked flights.
    2. Select the flight you wish to change.
    3. Enter the new flight date.

    You can then change your flight on payment of a charge and, if necessary, on payment of the difference in fare for your new flight date.

    If you booked your flight with the Flex option, you can change your flight at no extra charge up to before web check-in closes prior to the planned departure time of the affected flight online, using your mobile, via telephone or in person at the airport counter. The Flex option also allows you to change the flight date after the planned departure time, as long as this is done on the same calendar day as the departure of the original flight, via our call centre or in person at the airport counter. If you do not cancel your flight until after the original departure date, a charge will be incurred.

    Please note that if the flight date is changed online, this can only be done within the same fare. If you would like to upgrade your fare (e.g. from BASIC to SMART), you can do so up to 72 hours prior to departure via telephone or at the airport counter.

    Note:

    If you have an etix® ticket number instead of a booking number, or if you have booked a flight operated by one of our partner airlines at eurowings.com or you have booked a Eurowings flight with one of our partner airlines or in a travel agency, please contact the relevant partner airline or your travel agency regarding this matter.

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

     Are you flying on Eurowings long-haul flights from Frankfurt or Munich to Bangkok?

    Unfortunately, no booking changes can be made via Eurowings Online Services for the following routes: outgoing and return flight for Frankfurt am Main (FRA) to Mauritius (MRU), Barbados (BGI), Windhoek (WDH) and Las Vegas (LAS), as well as Munich (MUC) to and from Bangkok (BKK).
    Please contact the Eurowings call centre.

    Changing the passenger name

    You can transfer your flight to another person before web check-in closes prior to departure via telephone on payment of a charge and by giving the booking number. Please note that if multiple legs have been booked as part of the journey, the passenger name may only be changed before web check-in closes prior to the planned departure of the first flight.

    Costs

    If the current flight price is higher than the price you originally paid, you must pay the difference in the fares.

    Note:

    If your Eurowings flight booking has an etix® ticket number, it is unfortunately not possible to change the passenger name.

    Can my Eurowings booking be transferred to someone else?

    Yes, name changes are possible on all Eurowings flights and can be reported with the booking code via our call centre up to before web check-in closes before the flight.

    Charges

    Name changes are subject only to a processing fee. However, if the current price of the flight is higher than the price you originally paid, you will be charged the difference as well.

    Note:

    If your booking is based on an etix® ticket number, we regret that no name change will be possible.

    What charges apply for checking in luggage at Eurowings?

    You will be charged for each item of luggage that you check in. If you check in more than one bag weighing 23 kg, an additional fixed charge for excess luggage applies.

    If you book your first piece of luggage up to 23 kg on the website, a surcharge of from € 15 / £13 / CHF 17 / $17 / CZK 386 / SEK 154 / NOK 143 / PLN 65 / HUF 4,785 per route and passenger (the exact amount depends on the route) will apply. This amount is increased to €30 / £26 / CHF 35 / $35 / CZK 771 / SEK 307 / NOK 286 / PLN 129 / HUF 9,571 (the exact amount depends on the route) for bookings at the airport counter. If you check in more than one bag weighing 23 kg, an additional charge will apply.

    Luggage can be registered at the time of booking the flight or at a later date.

    SMART fare

    Passengers who have booked the SMART fare can check in one item of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

    BEST fare

    Passengers who have booked the BEST fare can check in two items of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

    BIZclass fare

    If you have booked the BIZclass fare, you can place two pieces of luggage of 32 kg (no extra or excess baggage) at no extra cost.

    Excess luggage

    Excess luggage can either be registered online or via telephone at the time of booking or added at a later date via the "My flight" area. Excess luggage can also be added via our mobile services in the "Add services" area. If this is not done, a highe fixed charge will apply when checking in excess luggage at the airport.

    Special luggage

    Special luggage includes sports equipment, pushchairs and cots and is subject to special terms. Please label each item of luggage to be checked in with your name or another personal mark.

    Note:

    Special terms apply for passengers travelling with sports equipment and special luggage.
    If you don't have a booking number but instead have an etix® ticket number, or if you have booked a Eurowings flight with one of our partner airlines or in a travel agency, then luggage regulations may vary. Please contact the relevant airline or your travel agency.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can I carry musical instruments in the Eurowings cabin as hand luggage?

    Yes, musical instruments can be carried as hand luggage if their size does not exceed 55 x 40 x 23 cm. The following musical instruments can be taken on board as hand luggage, even if they are slightly over the maximum size: clarinets, flutes, French horns, oboes, violins, trumpets.

    Larger musical instruments (such as guitars) may only be transported in the cabin if they are in a soft case on an extra seat.

    The charges applicable for travelling with musical instruments can be found in this table.

    A musical instrument carried on board counts as one piece of hand luggage. You may only take one other piece of hand luggage with a maximum size of 40 x 30 x 10 cm on board.

    Exception:

    Double basses must be transported in a hard case and checked in as luggage. Due to their size, they may not be carried in the cabin.

    Extra seat

    If you book an extra seat via telephone before midnight on the same day as you book your flight, the extra seat will cost the same as your own seat and there will be no extra charge. If an extra seat is added later, it will be charged at the current flight price as shown on the Internet.

    Note:

    Eurowings accepts no liability for musical instruments carried in the cabin.
    All regulations apply to Eurowings flights with anEW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How do I book extra services at Eurowings?

    Need assistance boarding? Want to bring along your golf gear, skis or a bodyboard? No problem: you can add "extras" to flights with Eurowings during the flight booking process.

    How it works:

    Already completed your booking, but still want to purchase some extras? You can add them under "Book add-ons". Click here for more information.

    Naturally, our call centre is happy to help you with telephone reservations: +49 (0)221 – 59988222 (5.00 a.m. – 12.00 midnight CET)1

    Important:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. Extras on flights with our partner airlines can only be added through the relevant airline. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Footnote list

    3 €0.20 per call from landlines – €0.60 per call from mobiles

  • How do I book extra services at Eurowings?

    Need assistance boarding? Want to bring along your golf gear, skis or a bodyboard? No problem: you can add "extras" to flights with Eurowings during the flight booking process.

    How it works:

    Already completed your booking, but still want to purchase some extras? You can add them under "Book add-ons". Click here for more information.

    Naturally, our call centre is happy to help you with telephone reservations: +49 (0)221 – 59988222 (5.00 a.m. – 12.00 midnight CET)1

    Important:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. Extras on flights with our partner airlines can only be added through the relevant airline. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Footnote list

    4 €0.20 per call from landlines – €0.60 per call from mobiles

    Can I add luggage to an existing Eurowings booking?

    Yes, luggage can be added to a booking up to before web check-in closes before departure. If this is done online via "Book add-ons", via mobile in the "Manage bookings" area, or via telephone, the usual additional charges apply. You will pay more if you register your luggage when you get to the airport counter.

    Adding luggage to a booking online

    1. Log in on the page "Book add-ons".
    2. You will see an overview of your flights with all the services you have booked.
    3. Simply add your luggage or excess luggage.
    4. After clicking "Next" you just need to confirm your payment to complete the booking.
    5. We will then send you an updated booking confirmation.
    Note:

    Registered luggage cannot be removed.
    If you do not have a booking number, but instead have an etix® ticket number, or if you have booked a Eurowings flight with one of our partner airlines or in a travel agency, luggage regulations may vary. Please contact the relevant airline or your travel agency for more details.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How do I book additional services online after I have booked my Eurowings flight?

    1. After you have logged in on the "Book add-ons" page with your surname and booking code, you will see your itinerary with all of the services you have already booked.
    2. Now, simply add the additional services you want.
    3. Confirm your selection by clicking "Next".
    4. If you have selected a service that is subject to a charge, you will need to confirm once more to complete the booking. In such cases you will receive an updated booking confirmation.
    Note:

    Once booked, additional services cannot be cancelled.

    What services are available for passengers with disabilities at Eurowings?

    Passengers with disabilities can of course board the plane first. If you and your companion require additional help when checking in, boarding or on the way to your seat, we are on hand to offer assistance. Naturally, these additional services are available free of charge.

    Adding additional services

    In the second booking step, various assistance options can be added to your booking under "More services". Here, you can also register that you are bringing a wheelchair. However, you can also amend your booking and add additional services at a later date, up to before web check-in closes before departure – in the "My flight" section.

    More information on adding services to your booking at a later date can be found here.

    If you have any further questions, our competent employees at our call centre will be happy to assist you.

      Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can I add services to my Eurowings booking later?

    Yes, you can edit your booking and add the following extra services up to before web check-in closes before departure, whether you do it online, on your mobile phone, by phone or at one of our airport counters:

    • Regular, excess and special luggage (golfing equipment, bicycles and sports equipment such as surfboards, snowboards, bodyboards, diving gear, and sail and hang gliders)
    • Transport of pets
    • Seat reservations
    • Boarding and disembarking assistance for hearing or visually impaired passengers and travellers with restricted mobility
    • Boarding with a wheelchair
    • Assistance for passengers with restricted mobility from check-in to the aircraft, including assistance with steps to aircraft
    • Train connections to airport

    Please be aware that space restrictions prevent us from transporting unlimited amounts of special baggage. Once our space is used up, you will no longer be able to select this service.

    Fare upgrade

    Up to 72 hours before departure, you can still upgrade your fare by telephone or at our counters. There will be no processing charge if you do this by phone.

    Note:

    Do you have an etix® ticket number instead of a booking number? Did you book your Eurowings flight through a travel agent or one of our partner airlines? Did you book a flight with a partner airline at eurowings.com? If so, please contact the relevant airline or your travel agent.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • How do I redeem my Boomerang Club miles at Eurowings?

    You can book any available award flight at the BASIC, SMART, BEST or BIZclass fare level very simply online. To do this, click on "Redeem" and log in with your Boomerang Club details. You can then select and book the flight you want using the "Book award flight" function.

    Your award flight must be booked no later than two days before the desired departure date and is subject to availability. You can also transfer your award flight to someone else or add bookings for companions.

    Please note that Boomerang Club miles can only be redeemed for Eurowings award flights.

    Can I change the name of a passenger when I book an Eurowings award flight?

    You have the option of transferring your booking to another person. Until 2 hours before departure at the latest, you can have the name changed for a charge via our call centre by stating the booking code.

    If you have booked a flight involving several legs, please note that it is only possible to change passengers up to 2 hours before the scheduled departure time of the first (initial) leg of the flight.

    Can I cancel my Eurowings Miles & More award flight?

    Generally you can cancel your Miles & More award flight, unless it is a Fly Smart ticket or a mileage bargain. Boomerang Club award flights can unfortunately not be cancelled.

    If you are unable to make your flight, you must cancel it no later than 40 minutes before departure via our call centre or at the airport counter. Please note that we charge €75 per booking for this service.

    How many Boomerang Club miles do I need to book an award flight?

     

    Fare

    Germany/Europe incl. Northafrica

    one-way

    Germany/Europe incl. Northafrica

    round-trip

    Intercontinental

    one-way

    Intercontinental

    round-trip

    BASIC  9,000 20,000 40,000 80,000
    SMART 15,000 30,000 60,000 120,000
    BEST* - - 80,000 160,000

    BIZclass
    40,000  80,000  100,000  200,000 

    *: The BEST fare is not available on flights within Germany or within Europe. BEST fare premium flights will prospectively be available for international flights from August 2018.

    Is my Eurowings award flight subject to taxes and fees?

    Yes. Award flights are subject to regular taxes and fees and any additional charges. These will be displayed when you book your award flight.

  • Can I change my Eurowings flight booking?

    You can change the date of your Eurowings flight before web check-in closes prior to departure, as long as the flight will be taken by the same person on the same route and within our published flight schedule. You can make the change online or using your mobile phone, via our call centre or at the airport counter.

    If you decide to change your booking via telephone or in person, an additional processing charge will be incurred, unless you booked your flight with the Flex option.

    Changing the date of your flight

    1. Log in to "My flight" using your username and password. There you will find a summary of your booked flights.
    2. Select the flight you wish to change.
    3. Enter the new flight date.

    You can then change your flight on payment of a charge and, if necessary, on payment of the difference in fare for your new flight date.

    If you booked your flight with the Flex option, you can change your flight at no extra charge up to before web check-in closes prior to the planned departure time of the affected flight online, using your mobile, via telephone or in person at the airport counter. The Flex option also allows you to change the flight date after the planned departure time, as long as this is done on the same calendar day as the departure of the original flight, via our call centre or in person at the airport counter. If you do not cancel your flight until after the original departure date, a charge will be incurred.

    Please note that if the flight date is changed online, this can only be done within the same fare. If you would like to upgrade your fare (e.g. from BASIC to SMART), you can do so up to 72 hours prior to departure via telephone or at the airport counter.

    Note:

    If you have an etix® ticket number instead of a booking number, or if you have booked a flight operated by one of our partner airlines at eurowings.com or you have booked a Eurowings flight with one of our partner airlines or in a travel agency, please contact the relevant partner airline or your travel agency regarding this matter.

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

     Are you flying on Eurowings long-haul flights from Frankfurt or Munich to Bangkok?

    Unfortunately, no booking changes can be made via Eurowings Online Services for the following routes: outgoing and return flight for Frankfurt am Main (FRA) to Mauritius (MRU), Barbados (BGI), Windhoek (WDH) and Las Vegas (LAS), as well as Munich (MUC) to and from Bangkok (BKK).
    Please contact the Eurowings call centre.

    Changing the passenger name

    You can transfer your flight to another person before web check-in closes prior to departure via telephone on payment of a charge and by giving the booking number. Please note that if multiple legs have been booked as part of the journey, the passenger name may only be changed before web check-in closes prior to the planned departure of the first flight.

    Costs

    If the current flight price is higher than the price you originally paid, you must pay the difference in the fares.

    Note:

    If your Eurowings flight booking has an etix® ticket number, it is unfortunately not possible to change the passenger name.

    Can my Eurowings booking be transferred to someone else?

    Yes, name changes are possible on all Eurowings flights and can be reported with the booking code via our call centre up to before web check-in closes before the flight.

    Charges

    Name changes are subject only to a processing fee. However, if the current price of the flight is higher than the price you originally paid, you will be charged the difference as well.

    Note:

    If your booking is based on an etix® ticket number, we regret that no name change will be possible.

    Can I cancel my Eurowings booking?

    If you selected the Flex option when booking your SMART or BEST fare, you can cancel your flight before web check-in closes prior to departure at no extra charge. There are four ways to do this:

    • Via our website under "My flight"
    • Via our mobile services under "Manage flights"
    • Via our call centre
    • At our airport counters

    With the Flex option, flights can also be cancelled after the time of the original departure has passed, as long as this is done on the same calendar day as the departure of the original flight, either by telephone via the call centre or in person at the airport counter. If the flight is not cancelled until after the original departure date, a charge will be incurred.

    If you have selected another fare, your booking cannot be cancelled due to the low-cost price of the flight.

     Are you flying on Eurowings long-haul flights from Frankfurt or Munich to Bangkok?

    Unfortunately, you cannot cancel flights via Eurowings Online Services for the following routes: outgoing and return flight for Frankfurt am Main (FRA) to Mauritius (MRU), Barbados (BGI), Windhoek (WDH) and Las Vegas (LAS), as well as Munich (MUC) to and from Bangkok (BKK).
    Please contact the Eurowings call centre.

    Can I change the name of a passenger when I book an Eurowings award flight?

    You have the option of transferring your booking to another person. Until 2 hours before departure at the latest, you can have the name changed for a charge via our call centre by stating the booking code.

    If you have booked a flight involving several legs, please note that it is only possible to change passengers up to 2 hours before the scheduled departure time of the first (initial) leg of the flight.

    Can I change or cancel my Eurowings Blind Booking flight?

    You can change the travel dates and the names in your booking, but only via our call centre. You will have to pay the call centre charge, the booking change fee and the price difference for the new flight. Unfortunately, it is not possible to change the route you have booked.

    Please note that Blind Booking flights may not be cancelled.

    More information on the applicable charges

  • Can I change my Eurowings flight booking?

    You can change the date of your Eurowings flight before web check-in closes prior to departure, as long as the flight will be taken by the same person on the same route and within our published flight schedule. You can make the change online or using your mobile phone, via our call centre or at the airport counter.

    If you decide to change your booking via telephone or in person, an additional processing charge will be incurred, unless you booked your flight with the Flex option.

    Changing the date of your flight

    1. Log in to "My flight" using your username and password. There you will find a summary of your booked flights.
    2. Select the flight you wish to change.
    3. Enter the new flight date.

    You can then change your flight on payment of a charge and, if necessary, on payment of the difference in fare for your new flight date.

    If you booked your flight with the Flex option, you can change your flight at no extra charge up to before web check-in closes prior to the planned departure time of the affected flight online, using your mobile, via telephone or in person at the airport counter. The Flex option also allows you to change the flight date after the planned departure time, as long as this is done on the same calendar day as the departure of the original flight, via our call centre or in person at the airport counter. If you do not cancel your flight until after the original departure date, a charge will be incurred.

    Please note that if the flight date is changed online, this can only be done within the same fare. If you would like to upgrade your fare (e.g. from BASIC to SMART), you can do so up to 72 hours prior to departure via telephone or at the airport counter.

    Note:

    If you have an etix® ticket number instead of a booking number, or if you have booked a flight operated by one of our partner airlines at eurowings.com or you have booked a Eurowings flight with one of our partner airlines or in a travel agency, please contact the relevant partner airline or your travel agency regarding this matter.

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

     Are you flying on Eurowings long-haul flights from Frankfurt or Munich to Bangkok?

    Unfortunately, no booking changes can be made via Eurowings Online Services for the following routes: outgoing and return flight for Frankfurt am Main (FRA) to Mauritius (MRU), Barbados (BGI), Windhoek (WDH) and Las Vegas (LAS), as well as Munich (MUC) to and from Bangkok (BKK).
    Please contact the Eurowings call centre.

    Changing the passenger name

    You can transfer your flight to another person before web check-in closes prior to departure via telephone on payment of a charge and by giving the booking number. Please note that if multiple legs have been booked as part of the journey, the passenger name may only be changed before web check-in closes prior to the planned departure of the first flight.

    Costs

    If the current flight price is higher than the price you originally paid, you must pay the difference in the fares.

    Note:

    If your Eurowings flight booking has an etix® ticket number, it is unfortunately not possible to change the passenger name.

    Can I cancel my Eurowings booking?

    If you selected the Flex option when booking your SMART or BEST fare, you can cancel your flight before web check-in closes prior to departure at no extra charge. There are four ways to do this:

    • Via our website under "My flight"
    • Via our mobile services under "Manage flights"
    • Via our call centre
    • At our airport counters

    With the Flex option, flights can also be cancelled after the time of the original departure has passed, as long as this is done on the same calendar day as the departure of the original flight, either by telephone via the call centre or in person at the airport counter. If the flight is not cancelled until after the original departure date, a charge will be incurred.

    If you have selected another fare, your booking cannot be cancelled due to the low-cost price of the flight.

     Are you flying on Eurowings long-haul flights from Frankfurt or Munich to Bangkok?

    Unfortunately, you cannot cancel flights via Eurowings Online Services for the following routes: outgoing and return flight for Frankfurt am Main (FRA) to Mauritius (MRU), Barbados (BGI), Windhoek (WDH) and Las Vegas (LAS), as well as Munich (MUC) to and from Bangkok (BKK).
    Please contact the Eurowings call centre.

    Can I change or cancel my Eurowings Blind Booking flight?

    You can change the travel dates and the names in your booking, but only via our call centre. You will have to pay the call centre charge, the booking change fee and the price difference for the new flight. Unfortunately, it is not possible to change the route you have booked.

    Please note that Blind Booking flights may not be cancelled.

    More information on the applicable charges

    What options are available to me if I am unable to take my Eurowings flight?

    If you are unable to take your flight, you have three options:

    1. Change your booking to another date

    Flight bookings can be changed to another available date up to before web check-in closes before departure, provided that the flight will be taken by the same person on the same route and is on our published flight schedule. You can change your booking online, via our mobile services or by phoning our call centre. If you have added the Flex option to your SMART fare, BEST fare or BIZclass fare booking, you can change your flight free of charge up to before web check-in closes before departure. For other bookings, a fixed charge per passenger and per journey leg will be applied. The applicable amount can be found in our table of charges (Article 17 "BKG" and "NC1"). The flight price is determined by the fare that applies to the route at the time you change the booking. If the new flight is more expensive, you must pay the difference in price as well as the booking change fee. However, refunds will not be given if the new flight that is lower in price.

    Changing your booking online
    1. Log in to "My flight" using your username and password.
    2. In the overview of your booked flights, select the flight you wish to change.
    3. Enter the new flight date.

    Changes to flights made online must be made within the same fare. If you wish to change your fare, you can do so up to 72 hours before departure by telephone or at the airport counter.

    Charges

    Booking changes will incur a fixed charge and, if appropriate, the fare difference. We will also charge an administration fee for changes made via telephone or in person. This does not apply to flights booked with the Flex option.

    2. Name change

    You can transfer your flight to another person by telephone on payment of a charge, but only up to before web check-in closes before departure (or in the case of bookings of multiple journey legs, up to before web check-in closes before the first flight departs). Please have your booking number ready when you call.

    Charges

    If the current flight price is higher than the flight you originally booked, you will be required to pay the difference.

    Note:

    If your booking has an etix® ticket number, it is not possible to change a name for a Eurowings flight.

    3. Cancellation

    If you have added the Flex option to your SMART fare, BEST fare or BIZclass fare fare booking, you may cancel your flight up to 40 minutes before departure free of charge. Unfortunately, other bookings cannot be cancelled on account of their low prices. However, the flight dates can be changed online in the "My flight" area. Alternatively, you can call us to have the flights transferred to another person; a charge will apply.

    There are four ways to cancel a flight booked with the SMART, BEST or BIZclass fare with the Flex option:

    With the Flex option, bookings may also be cancelled after the original travel date has passed. This option is free of charge, but flights must be cancelled on the same day as the original scheduled departure date by phone or in person at our airport counters. If a booking is changed or cancelled after the original departure date, a fixed charge will apply.

     Note:

    If you have an etix® ticket number rather than a booking number, or if you have booked a flight operated by one of our partner airlines at eurowings.com or in a travel agency, please contact the relevant airline or your travel agency regarding this matter.

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

     Are you flying on Eurowings long-haul flights from Frankfurt or Munich to Bangkok?

    Unfortunately you cannot make any adjustments to your flight via Eurowings Online Services for the following routes: outgoing and return flight for Frankfurt am Main (FRA) to Mauritius (MRU), Barbados (BGI), Windhoek (WDH) and Las Vegas (LAS), as well as Munich (MUC) to and from Bangkok (BKK). Please contact the Eurowings call centre.

    Can I cancel my Eurowings Miles & More award flight?

    Generally you can cancel your Miles & More award flight, unless it is a Fly Smart ticket or a mileage bargain. Boomerang Club award flights can unfortunately not be cancelled.

    If you are unable to make your flight, you must cancel it no later than 40 minutes before departure via our call centre or at the airport counter. Please note that we charge €75 per booking for this service.

  • How does Eurowings Blind Booking work?

    This option requires a bit of spontaneity as you don't initially know where you'll be heading. In return, we guarantee you our attractive low prices – even for last-minute bookings!

    How it works:

    1. On the "Blind Booking" page, select your departure airport and the theme of your trip, e.g. "Party" or "Culture". Each category contains various destinations, one of which will be allotted to you at the end of the booking process.
    2. For a small fee you can rule out certain destinations.
    3. Enter your desired travel dates and the number of travellers.
    4. When the booking is complete you will be told your destination so you can prepare for your trip.

    More information on Blind Booking

    Note:

    Blind Booking flights can also be paid for with a voucher.

    Can I change or cancel my Eurowings Blind Booking flight?

    You can change the travel dates and the names in your booking, but only via our call centre. You will have to pay the call centre charge, the booking change fee and the price difference for the new flight. Unfortunately, it is not possible to change the route you have booked.

    Please note that Blind Booking flights may not be cancelled.

    More information on the applicable charges

    How far in advance can I book a Eurowings Blind Booking flight?

    Blind Booking flights can be booked up to 45 days days before departure.

    How do I redeem Eurowings flight vouchers?

    Do you wish to redeem a flight voucher? Flight vouchers can be redeemed online or via your mobile phone.

    How it works:

    1. Select your desired flight and then the "Voucher" payment method.
    2. If the amount due exceeds the value of the voucher, you can pay the remaining balance via another payment method.
    3. If the value of the voucher exceeds the amount due, the remaining credit will still be valid and can be redeemed on another booking. This only applies to purchased vouchers, however. We will not make cash payments for the value of the voucher or any remaining credit.

    Validity

    • Vouchers may only be redeemed against Eurowings flights, including Blind Booking flights. Bookings may be changed in accordance with the GCC.
    • Vouchers may also be used to pay for additional services that are directly related to the flight either at the time of the initial booking or at a later date.

    Exceptions

    • Vouchers may not be used to book any package deals (e.g. flight and hotel) or partner offers (e.g. Rail&Fly, hotels, rental cars and insurance).
    • We regret to inform you that it is not possible to redeem vouchers for long-haul flights at this time.

    Promotional vouchers

    Separate conditions apply for promotional vouchers given away in competitions or as part of marketing campaigns.

    Terms of use for promotional vouchers

    Will I be awarded miles for Eurowings Blind Booking flights?

    Yes, you can collect Boomerang Club miles on Blind Booking flights, but not Miles & More premium miles.

    More information on our bonus programme

  • What payment options are available at Eurowings?

    Service is very important to us, so we offer a wide range of payment options. We ask for your understanding in the event that not all payment options are available to you.

    Direct debit

    You can pay via direct debit up to 5 days before departure as long as the following requirements are fulfilled:

    • You hold a current account.
    • Sufficient funds are available in your account.

    Any charges incurred by cancelled payments or insufficient funds will be added to the flight price. In the event of a chargeback, please do not make any payments. We will contact you as soon as possible to discuss the next steps.

    Note:

    Direct debit arrangements may vary for flights booked with our partner airlines at eurowings.com

    Credit cards

    You can also pay with your credit card as long as you are entitled to use it to pay over the phone or online. For more information on this, please contact your bank.

    We accept the following credit cards:

    • MasterCard
    • Debit MasterCard
    • American Express
    • VISA Card
    • VISA Electron
    • VISA Debit Card
    • AirPlus
    • Diners Club

    Unfortunately, we are currently unable to accept Eurocheque cards.

    PayPal

    You can either authorise PayPal to transfer the payment amount to us, or you can authorise us to withdraw the relevant amount from your PayPal account.

    Paying on invoice (RatePAY)

    You can also pay for your flight and any charged additional services via RatePAY invoice if:

    • You book online and the amount payable is at least €20 but no more than €2,000
    • The flight price is given in euros
    • Your billing and contact address is your personal address and is within the Federal Republic of Germany or Austria
    • You have a positive credit check

    Detailed information can be found in the RatePAY data protection declaration.

    If you fulfil these criteria and we have accepted your request to pay via RatePAY invoice, the invoice amount will be due on the tenth bank working day after booking, or at the latest on the last bank working day before departure. Payment must arrive in the receiving account by this date. Please only transfer the payment to the bank account specified on the invoice.

    If you are unable to use this payment method, we can offer you an alternative payment option.

    Note:

    This payment method can only be used to pay for flight bookings.

    Cash payments

    You may only pay in cash if you book your ticket at one of our airport counters.

    Vouchers

    Paying for a booking with a voucher is quick and simple:

    1. In the "Payment" step of the online booking process, select the option to pay with a voucher.
    2. Enter your voucher code and then check the code entered and the travel services in your basket.
    3. Click on "Confirm booking" to complete your booking.

    If the price of the flight exceeds the value of your voucher, you may pay the remaining amount either with another voucher or another payment method.

    Validity

    Vouchers may only be used to book Eurowings flight services and not partner offers (e.g. Rail&Fly, rental cars or hotels).

    Please note that conditions of use vary for purchased and promotional vouchers.

    Note:

    Vouchers may not be used to book flights with our partner airlines at eurowings.com. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How do I redeem Eurowings flight vouchers?

    Do you wish to redeem a flight voucher? Flight vouchers can be redeemed online or via your mobile phone.

    How it works:

    1. Select your desired flight and then the "Voucher" payment method.
    2. If the amount due exceeds the value of the voucher, you can pay the remaining balance via another payment method.
    3. If the value of the voucher exceeds the amount due, the remaining credit will still be valid and can be redeemed on another booking. This only applies to purchased vouchers, however. We will not make cash payments for the value of the voucher or any remaining credit.

    Validity

    • Vouchers may only be redeemed against Eurowings flights, including Blind Booking flights. Bookings may be changed in accordance with the GCC.
    • Vouchers may also be used to pay for additional services that are directly related to the flight either at the time of the initial booking or at a later date.

    Exceptions

    • Vouchers may not be used to book any package deals (e.g. flight and hotel) or partner offers (e.g. Rail&Fly, hotels, rental cars and insurance).
    • We regret to inform you that it is not possible to redeem vouchers for long-haul flights at this time.

    Promotional vouchers

    Separate conditions apply for promotional vouchers given away in competitions or as part of marketing campaigns.

    Terms of use for promotional vouchers

    How can I buy Eurowings flight vouchers?

    You can only buy flight vouchers online on our "Flight vouchers" page. Here's how it works:

    1. Select a voucher theme and enter the desired voucher value.
    2. You can also choose to write a personal message for the voucher recipient.
    3. After entering your contact details, you will proceed to payment. Please note that flight vouchers can not be paid by direct debit.
    4. Your voucher will then be sent via email either to you or to the voucher recipient.
    Note:

    Flight vouchers may only be purchased in euros, but may also be redeemed for flights paid for in a different currency.

    What conditions apply for Eurowings flight vouchers?

    • Eurowings accepts no liability for loss of vouchers or voucher codes and will not issue replacements.
    • Vouchers may only be used for private purposes. Other uses such as selling vouchers on the Internet for commercial purposes, either yourself or through third parties, are not permitted without prior authorisation from Eurowings.
    • Please note: we regret to inform you that it is not possible to redeem vouchers for long-haul flights at this time.

    Further information can be found in the Terms of Use.

    Click here to view the GCC, which apply for the purchase and redemption of vouchers.

    Promotional vouchers

    Separate Terms of use apply for promotional vouchers given away in competitions or as part of marketing campaigns.

    How long are Eurowings flight vouchers valid for?

    You can redeem our Eurowings flight vouchers any time before the end of the third year after purchase. Vouchers may not be extended or exchanged for cash.

    Please note that vouchers may not be used until we have received payment, or at the very least 24 hours day after purchase. If payment is made via direct debit, the voucher may only be used 5 days after payment.

    Promotional vouchers

    Separate terms of use apply for promotional vouchers given away in competitions or as part of marketing campaigns:

    Terms of use for promotional vouchers

  • What are the General Conditions for Group Bookings at Eurowings?

    1. Validity

    The Eurowings General Conditions for Group Bookings apply to each carriage of passengers and luggage advertised and booked via Eurowings GmbH (hereinafter "Eurowings") for groups of more than 9 people ("Group Booking").

    2. Contract of Carriage/booking

    The Contract of Carriage comes into effect when the contact person returns the booking quotation (Offer) and Eurowings issues the booking confirmation (Acceptance).
    Unless the booking is for a family, the contact person acts as the group representative. In this case, the contact person concludes the Contract of Carriage in his or her own name on behalf of the individual group members.

    3. Processing via a contact person

    The entire booking process, including payment, is carried out via the contact person named in the quotation. Essential information, such as the Eurowings General Conditions of Carriage (GCC), flight schedules, flight changes, etc. is to be provided to the group members by the contact person in good time and in full. Information given to the contact person will be assumed to have been passed on to the remaining group members.

    4. List of names

    A complete list of names of all group members must be provided to Eurowings at the latest 4 working days before departure.

    5. Booking changes/cancellation

    Bookings may be changed (flight times or dates) before departure and will incur an additional charge (per person and journey leg) plus the difference in the new flight price, if applicable. After the scheduled departure time, changes may no longer be made. For groups of 12 travellers or more, 10% of the group (rounded down to the nearest individual) may cancel up to a month before departure and will receive a full reimbursement. Additional passengers (1–9 people) may only be added separately online or via the call centre at the current Eurowings flight price (subject to availability).

    6. Refusal of carriage for a group member

    If a group member is refused carriage for good cause, the remaining group members do not have the right to cancel the booking. The obligation to pay the Group Booking price still stands. In addition, the General Conditions of Carriage (GCC) apply, insofar as no contradictory clause exists in the General Conditions for Group Bookings.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How do I make a Eurowings group booking?

    1. If you would like to book a Eurowings flight for more than 9 people, please first fill out our group enquiry form in full.
    2. After you have submitted the form, we will send you a personalised, non-binding quotation via email.
    3. If you accept the quotation, please email us a request to conclude a binding contract of air carriage on the basis of the quotation.
    4. We will send you a booking confirmation via email within two working days.

    Click here to proceed to group booking.

    Providing the names of group members

    The names of the group members must be provided to us at the latest 4 working days before the scheduled outbound departure date, excluding the date of travel. If names are provided later or are changed, additional charges will be applied.

    Cancellation for more than 12 travellers

    You may cancel the booking for 10% of the group members (rounded down to the nearest individual) up to a month before departure and you will receive reimbursement for the travel payment in full, provided that the original group contained 12 or more travellers.

    The full terms are available in our General Conditions of Carriage.

    Our employees are available to answer any questions you may have relating to group bookings. Contact us daily between 9.00 a.m. and 12.00 p.m. and between 1.00 p.m. and 5.00 p.m. (CET).

    You can reach the group department by telephone on 01806 122 345 ((the international rates of your phone service provider apply) per call from landlines – max. (the international rates of your phone service provider apply) per call from mobile phones) or by email at gruppen@eurowings.com.

    Note:

    If you would like to make a group booking with one of our partner airlines, please contact the relevant airline. The corresponding terms of this airline apply. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How many people must travel together to qualify as a group at Eurowings?

    If more than 9 people are travelling together, they qualify as a group for Eurowings.

    How many people can I book flights for with Eurowings Blind Booking?

    Blind Booking flights can be booked for a maximum of 9 passengers.

    What is the maximum number of people for whom I can book online at Eurowings?

    Under "Booking" you can book a flight for up to 9 people. You must provide the first name and surname of each person.

    If you would like to book flights for more than 9  people, you will find more information here.

  • Do payment surcharges apply at Eurowings?

    No, transactions incur no additional costs.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What payment options are available at Eurowings?

    Service is very important to us, so we offer a wide range of payment options. We ask for your understanding in the event that not all payment options are available to you.

    Direct debit

    You can pay via direct debit up to 5 days before departure as long as the following requirements are fulfilled:

    • You hold a current account.
    • Sufficient funds are available in your account.

    Any charges incurred by cancelled payments or insufficient funds will be added to the flight price. In the event of a chargeback, please do not make any payments. We will contact you as soon as possible to discuss the next steps.

    Note:

    Direct debit arrangements may vary for flights booked with our partner airlines at eurowings.com

    Credit cards

    You can also pay with your credit card as long as you are entitled to use it to pay over the phone or online. For more information on this, please contact your bank.

    We accept the following credit cards:

    • MasterCard
    • Debit MasterCard
    • American Express
    • VISA Card
    • VISA Electron
    • VISA Debit Card
    • AirPlus
    • Diners Club

    Unfortunately, we are currently unable to accept Eurocheque cards.

    PayPal

    You can either authorise PayPal to transfer the payment amount to us, or you can authorise us to withdraw the relevant amount from your PayPal account.

    Paying on invoice (RatePAY)

    You can also pay for your flight and any charged additional services via RatePAY invoice if:

    • You book online and the amount payable is at least €20 but no more than €2,000
    • The flight price is given in euros
    • Your billing and contact address is your personal address and is within the Federal Republic of Germany or Austria
    • You have a positive credit check

    Detailed information can be found in the RatePAY data protection declaration.

    If you fulfil these criteria and we have accepted your request to pay via RatePAY invoice, the invoice amount will be due on the tenth bank working day after booking, or at the latest on the last bank working day before departure. Payment must arrive in the receiving account by this date. Please only transfer the payment to the bank account specified on the invoice.

    If you are unable to use this payment method, we can offer you an alternative payment option.

    Note:

    This payment method can only be used to pay for flight bookings.

    Cash payments

    You may only pay in cash if you book your ticket at one of our airport counters.

    Vouchers

    Paying for a booking with a voucher is quick and simple:

    1. In the "Payment" step of the online booking process, select the option to pay with a voucher.
    2. Enter your voucher code and then check the code entered and the travel services in your basket.
    3. Click on "Confirm booking" to complete your booking.

    If the price of the flight exceeds the value of your voucher, you may pay the remaining amount either with another voucher or another payment method.

    Validity

    Vouchers may only be used to book Eurowings flight services and not partner offers (e.g. Rail&Fly, rental cars or hotels).

    Please note that conditions of use vary for purchased and promotional vouchers.

    Note:

    Vouchers may not be used to book flights with our partner airlines at eurowings.com. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What does 'Payment status: declined/pending' mean on the Eurowings pages 'My bookings' or 'Booking changes'?

    The status display under "My flight" or "View booking" allows you to track the status of your payment and see when your payment has been debited successfully.

    Declined

    The status "Declined" is displayed if the payment could not be completed for some reason or if your direct debit has been returned.

    Please note that if payment is unsuccessful, reservations may be cancelled without warning in accordance with the Conditions of Carriage (item 4.5).

    Pending

    The status "Pending" means that authorisation is still in progress, but your seat is reserved. If payment is unsuccessful, the status will change to "Declined".

    Confirmed

    If the status "Confirmed" is displayed, both your payment and reservation have been successfully completed and your flight booking has been confirmed.

    If you have any questions about your payment status, our competent employees at our call centre will be happy to advise you.

    You can check the status of your payment here.

    When will the payment be debited by Eurowings from my account?

    Payment for your trip is due as soon as your booking is confirmed. Debiting can take up to a few days depending on your bank, so you must ensure there are sufficient funds in your account until the payment has been debited.

  • How will I receive my invoice at Eurowings?

    You will receive your Eurowings invoice via email. This is your electronic plane ticket. Article 34 of the German Turnover Tax Implementing Regulation (UStDV) recognises transport tickets as invoices and the German Ministry of Finance (BMF) statement of 29 January 2004, Ref. IV B 7 – S 7280 – 19/04, recognises transport tickets as invoices (without electronic signature) entitling the purchaser to input tax deduction.

    Lost your booking confirmation?

    No problem: just phone our call centre and we will be happy to send you a new booking confirmation.

    Note:

    If you have an etix® ticket number or if you have booked a flight with one of our partner airlines at eurowings.com or a Eurowings flight at one of our partner airline websites or at a travel agency, please contact the relevant airline or your travel agency to request an invoice.

    Why does VAT not appear on my invoice at Eurowings?

    Only Eurowings flights within Germany are subject to VAT. Invoices for international flights therefore do not show VAT. 

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can billing addresses or bank details be changed after booking at Eurowings?

    No, after a booking has been completed it is no longer possible to change your details.

    Does my Eurowings booking confirmation/invoice entitle me to input tax deduction?

    Eurowings invoices are electronic plane tickets. Article 34 of the German Turnover Tax Implementing Regulation (UStDV) recognises transport tickets as invoices and the statement of the German Ministry of Finance (BMF) of 29 January 2004, Ref. IV B 7 – S 7280 – 19/04, recognises transport tickets as invoices (without electronic signature) entitling the purchaser to input tax deduction.

    Note:

    For questions relating to invoices issued by our partner airlines, please contact the relevant airline. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • What may I pack in my luggage and what is prohibited at Eurowings?

    For security reasons, your luggage must comply with certain regulations and restrictions. There are also measures and guidelines which must be observed.

    More information can be found in the GCC (General Conditions of Carriage).

    Information on hazardous materials (e.g. electronic devices with lithium batteries, e-cigarettes) and their transport can be found here. If your device/item is not listed, please send us your query by email to service@eurowings.com.

    Information on lithium-ion batteries for wheelchairs and other mobility aids can be found here under the section ‘Passengers with wheelchairs’.

     

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

     

    Are my credit card details safe when I book online at Eurowings?

    To ensure that your credit cards and personal information are kept as secure as possible, we use the most up-to-date Secure Sockets Layer technology (SSL with 128-bit encryption). This is the most secure method of transferring sensitive data over the Internet. We also meet the Payment Card Industry Data Security Standards (PCI DSS).

    The common certification standard of international payment systems ensures secure processing and storage of all payment card details. At the beginning of 2010, Germanwings was one of the first European airlines to achieve conformity with the PCI DSS and prove this in an audit by the independent accredited auditing firm SRC Security Research & Consulting GmbH.

    Note:

    We recommend that you use the latest version of your browser to ensure that your transactions are processed securely.

    What are the General Conditions for Group Bookings at Eurowings?

    1. Validity

    The Eurowings General Conditions for Group Bookings apply to each carriage of passengers and luggage advertised and booked via Eurowings GmbH (hereinafter "Eurowings") for groups of more than 9 people ("Group Booking").

    2. Contract of Carriage/booking

    The Contract of Carriage comes into effect when the contact person returns the booking quotation (Offer) and Eurowings issues the booking confirmation (Acceptance).
    Unless the booking is for a family, the contact person acts as the group representative. In this case, the contact person concludes the Contract of Carriage in his or her own name on behalf of the individual group members.

    3. Processing via a contact person

    The entire booking process, including payment, is carried out via the contact person named in the quotation. Essential information, such as the Eurowings General Conditions of Carriage (GCC), flight schedules, flight changes, etc. is to be provided to the group members by the contact person in good time and in full. Information given to the contact person will be assumed to have been passed on to the remaining group members.

    4. List of names

    A complete list of names of all group members must be provided to Eurowings at the latest 4 working days before departure.

    5. Booking changes/cancellation

    Bookings may be changed (flight times or dates) before departure and will incur an additional charge (per person and journey leg) plus the difference in the new flight price, if applicable. After the scheduled departure time, changes may no longer be made. For groups of 12 travellers or more, 10% of the group (rounded down to the nearest individual) may cancel up to a month before departure and will receive a full reimbursement. Additional passengers (1–9 people) may only be added separately online or via the call centre at the current Eurowings flight price (subject to availability).

    6. Refusal of carriage for a group member

    If a group member is refused carriage for good cause, the remaining group members do not have the right to cancel the booking. The obligation to pay the Group Booking price still stands. In addition, the General Conditions of Carriage (GCC) apply, insofar as no contradictory clause exists in the General Conditions for Group Bookings.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How do I make a Eurowings group booking?

    1. If you would like to book a Eurowings flight for more than 9 people, please first fill out our group enquiry form in full.
    2. After you have submitted the form, we will send you a personalised, non-binding quotation via email.
    3. If you accept the quotation, please email us a request to conclude a binding contract of air carriage on the basis of the quotation.
    4. We will send you a booking confirmation via email within two working days.

    Click here to proceed to group booking.

    Providing the names of group members

    The names of the group members must be provided to us at the latest 4 working days before the scheduled outbound departure date, excluding the date of travel. If names are provided later or are changed, additional charges will be applied.

    Cancellation for more than 12 travellers

    You may cancel the booking for 10% of the group members (rounded down to the nearest individual) up to a month before departure and you will receive reimbursement for the travel payment in full, provided that the original group contained 12 or more travellers.

    The full terms are available in our General Conditions of Carriage.

    Our employees are available to answer any questions you may have relating to group bookings. Contact us daily between 9.00 a.m. and 12.00 p.m. and between 1.00 p.m. and 5.00 p.m. (CET).

    You can reach the group department by telephone on 01806 122 345 ((the international rates of your phone service provider apply) per call from landlines – max. (the international rates of your phone service provider apply) per call from mobile phones) or by email at gruppen@eurowings.com.

    Note:

    If you would like to make a group booking with one of our partner airlines, please contact the relevant airline. The corresponding terms of this airline apply. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How long will Eurowings store my mobile number?

    If you unsubscribe from our SMS Newsflash service, your mobile number will be deleted from our database immediately.

  • What is Eurowings Save Your Price?

    Save Your Price is a function which enables customers to save a selected flight price for a 72-hour period.

    Which payment methods can I use to pay for the Eurowings Save Your Price charge?

    All current payment methods can be used. The only payment methods not available for Save Your Price are payment upon invoice (via RatePay), by American Express or by voucher.

    Can I confirm the final Eurowings flight booking by telephone?

    You can also confirm the final flight booking by telephone. Please note that in this case there is a standard service charge payable for telephone bookings.

    Can Eurowings Save Your Price also be used with third-party suppliers such as online travel portals?

    No, this service is available exclusively on eurowings.com.

    For a selected Eurowings return flight, can I just save one of the two flights?

    No, when you select a return flight, only the total flight price can be saved. To save just one flight, the option “One-way only” must be selected.

Frequently asked questions relating to the topic: Booking and booking changes

  • Do I need a visa to enter one of the countries Eurowings flies to?

    That depends on your nationality and your travel destination. For this reason we regret we are unable to give you a more detailed answer to this question.

    Please go to the local consulate or tourist information office of your destination country well before your flight. It is your responsibility as the passenger to have all necessary documentation ready on arrival.

    How will I receive my invoice at Eurowings?

    You will receive your Eurowings invoice via email. This is your electronic plane ticket. Article 34 of the German Turnover Tax Implementing Regulation (UStDV) recognises transport tickets as invoices and the German Ministry of Finance (BMF) statement of 29 January 2004, Ref. IV B 7 – S 7280 – 19/04, recognises transport tickets as invoices (without electronic signature) entitling the purchaser to input tax deduction.

    Lost your booking confirmation?

    No problem: just phone our call centre and we will be happy to send you a new booking confirmation.

    Note:

    If you have an etix® ticket number or if you have booked a flight with one of our partner airlines at eurowings.com or a Eurowings flight at one of our partner airline websites or at a travel agency, please contact the relevant airline or your travel agency to request an invoice.

    Can I carry musical instruments in the Eurowings cabin as hand luggage?

    Yes, musical instruments can be carried as hand luggage if their size does not exceed 55 x 40 x 23 cm. The following musical instruments can be taken on board as hand luggage, even if they are slightly over the maximum size: clarinets, flutes, French horns, oboes, violins, trumpets.

    Larger musical instruments (such as guitars) may only be transported in the cabin if they are in a soft case on an extra seat.

    The charges applicable for travelling with musical instruments can be found in this table.

    A musical instrument carried on board counts as one piece of hand luggage. You may only take one other piece of hand luggage with a maximum size of 40 x 30 x 10 cm on board.

    Exception:

    Double basses must be transported in a hard case and checked in as luggage. Due to their size, they may not be carried in the cabin.

    Extra seat

    If you book an extra seat via telephone before midnight on the same day as you book your flight, the extra seat will cost the same as your own seat and there will be no extra charge. If an extra seat is added later, it will be charged at the current flight price as shown on the Internet.

    Note:

    Eurowings accepts no liability for musical instruments carried in the cabin.
    All regulations apply to Eurowings flights with anEW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What benefits does the Eurowings SMART fare offer?

    Tailored to your specific needs – our SMART fare includes certain additional services and allows you to add others in yourself.

    SMART fare is our standard fare and includes all the BASIC fare flight services, and also one item of luggage, one item of hand luggage guaranteed in the cabin as well as priority boarding*.

     

    * not available at all airports

    How do I book extra services at Eurowings?

    Need assistance boarding? Want to bring along your golf gear, skis or a bodyboard? No problem: you can add "extras" to flights with Eurowings during the flight booking process.

    How it works:

    Already completed your booking, but still want to purchase some extras? You can add them under "Book add-ons". Click here for more information.

    Naturally, our call centre is happy to help you with telephone reservations: +49 (0)221 – 59988222 (5.00 a.m. – 12.00 midnight CET)1

    Important:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. Extras on flights with our partner airlines can only be added through the relevant airline. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Footnote list

    5 €0.20 per call from landlines – €0.60 per call from mobiles

  • How do I redeem my Boomerang Club miles at Eurowings?

    You can book any available award flight at the BASIC, SMART, BEST or BIZclass fare level very simply online. To do this, click on "Redeem" and log in with your Boomerang Club details. You can then select and book the flight you want using the "Book award flight" function.

    Your award flight must be booked no later than two days before the desired departure date and is subject to availability. You can also transfer your award flight to someone else or add bookings for companions.

    Please note that Boomerang Club miles can only be redeemed for Eurowings award flights.

    What charges apply for checking in luggage at Eurowings?

    You will be charged for each item of luggage that you check in. If you check in more than one bag weighing 23 kg, an additional fixed charge for excess luggage applies.

    If you book your first piece of luggage up to 23 kg on the website, a surcharge of from € 15 / £13 / CHF 17 / $17 / CZK 386 / SEK 154 / NOK 143 / PLN 65 / HUF 4,785 per route and passenger (the exact amount depends on the route) will apply. This amount is increased to €30 / £26 / CHF 35 / $35 / CZK 771 / SEK 307 / NOK 286 / PLN 129 / HUF 9,571 (the exact amount depends on the route) for bookings at the airport counter. If you check in more than one bag weighing 23 kg, an additional charge will apply.

    Luggage can be registered at the time of booking the flight or at a later date.

    SMART fare

    Passengers who have booked the SMART fare can check in one item of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

    BEST fare

    Passengers who have booked the BEST fare can check in two items of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

    BIZclass fare

    If you have booked the BIZclass fare, you can place two pieces of luggage of 32 kg (no extra or excess baggage) at no extra cost.

    Excess luggage

    Excess luggage can either be registered online or via telephone at the time of booking or added at a later date via the "My flight" area. Excess luggage can also be added via our mobile services in the "Add services" area. If this is not done, a highe fixed charge will apply when checking in excess luggage at the airport.

    Special luggage

    Special luggage includes sports equipment, pushchairs and cots and is subject to special terms. Please label each item of luggage to be checked in with your name or another personal mark.

    Note:

    Special terms apply for passengers travelling with sports equipment and special luggage.
    If you don't have a booking number but instead have an etix® ticket number, or if you have booked a Eurowings flight with one of our partner airlines or in a travel agency, then luggage regulations may vary. Please contact the relevant airline or your travel agency.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What benefits does the Eurowings SMART fare offer?

    Tailored to your specific needs – our SMART fare includes certain additional services and allows you to add others in yourself.

    SMART fare is our standard fare and includes all the BASIC fare flight services, and also one item of luggage, one item of hand luggage guaranteed in the cabin as well as priority boarding*.

     

    * not available at all airports

    Are food and drink available on Eurowings flights?

    Yes, various food and drink options can be purchased at low prices on Eurowings flights. Fresh sandwiches, tasty snacks, hot and cold drinks – the choice is yours!

    BEST fare

    The BEST fare allows you to enjoy our BEST-Meals (one warm and one cold) including fresh products and specials. You can choose a drink during our on-board service.

    BIZclass-Tarif

    If you have booked a flight on a Short or medium-haul route with a BIZclass fare, enjoy our special meal and service at your place. Your favourite snack & drink come at no extra charge. On long haul flights you can make your choice from the menu between two starters and a vegetarian, fish or meat main course. A dessert or cheese plate round off your moment of culinary pleasure on board.

    What is the Miles & More executive bonus at Eurowings?

    The executive bonus is a 25% mileage bonus that you receive if you are a Frequent Traveller, Senator or HON Circle member.

  • Can I change my Eurowings flight booking?

    You can change the date of your Eurowings flight before web check-in closes prior to departure, as long as the flight will be taken by the same person on the same route and within our published flight schedule. You can make the change online or using your mobile phone, via our call centre or at the airport counter.

    If you decide to change your booking via telephone or in person, an additional processing charge will be incurred, unless you booked your flight with the Flex option.

    Changing the date of your flight

    1. Log in to "My flight" using your username and password. There you will find a summary of your booked flights.
    2. Select the flight you wish to change.
    3. Enter the new flight date.

    You can then change your flight on payment of a charge and, if necessary, on payment of the difference in fare for your new flight date.

    If you booked your flight with the Flex option, you can change your flight at no extra charge up to before web check-in closes prior to the planned departure time of the affected flight online, using your mobile, via telephone or in person at the airport counter. The Flex option also allows you to change the flight date after the planned departure time, as long as this is done on the same calendar day as the departure of the original flight, via our call centre or in person at the airport counter. If you do not cancel your flight until after the original departure date, a charge will be incurred.

    Please note that if the flight date is changed online, this can only be done within the same fare. If you would like to upgrade your fare (e.g. from BASIC to SMART), you can do so up to 72 hours prior to departure via telephone or at the airport counter.

    Note:

    If you have an etix® ticket number instead of a booking number, or if you have booked a flight operated by one of our partner airlines at eurowings.com or you have booked a Eurowings flight with one of our partner airlines or in a travel agency, please contact the relevant partner airline or your travel agency regarding this matter.

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

     Are you flying on Eurowings long-haul flights from Frankfurt or Munich to Bangkok?

    Unfortunately, no booking changes can be made via Eurowings Online Services for the following routes: outgoing and return flight for Frankfurt am Main (FRA) to Mauritius (MRU), Barbados (BGI), Windhoek (WDH) and Las Vegas (LAS), as well as Munich (MUC) to and from Bangkok (BKK).
    Please contact the Eurowings call centre.

    Changing the passenger name

    You can transfer your flight to another person before web check-in closes prior to departure via telephone on payment of a charge and by giving the booking number. Please note that if multiple legs have been booked as part of the journey, the passenger name may only be changed before web check-in closes prior to the planned departure of the first flight.

    Costs

    If the current flight price is higher than the price you originally paid, you must pay the difference in the fares.

    Note:

    If your Eurowings flight booking has an etix® ticket number, it is unfortunately not possible to change the passenger name.

    Can my Eurowings booking be transferred to someone else?

    Yes, name changes are possible on all Eurowings flights and can be reported with the booking code via our call centre up to before web check-in closes before the flight.

    Charges

    Name changes are subject only to a processing fee. However, if the current price of the flight is higher than the price you originally paid, you will be charged the difference as well.

    Note:

    If your booking is based on an etix® ticket number, we regret that no name change will be possible.

    What charges apply for checking in luggage at Eurowings?

    You will be charged for each item of luggage that you check in. If you check in more than one bag weighing 23 kg, an additional fixed charge for excess luggage applies.

    If you book your first piece of luggage up to 23 kg on the website, a surcharge of from € 15 / £13 / CHF 17 / $17 / CZK 386 / SEK 154 / NOK 143 / PLN 65 / HUF 4,785 per route and passenger (the exact amount depends on the route) will apply. This amount is increased to €30 / £26 / CHF 35 / $35 / CZK 771 / SEK 307 / NOK 286 / PLN 129 / HUF 9,571 (the exact amount depends on the route) for bookings at the airport counter. If you check in more than one bag weighing 23 kg, an additional charge will apply.

    Luggage can be registered at the time of booking the flight or at a later date.

    SMART fare

    Passengers who have booked the SMART fare can check in one item of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

    BEST fare

    Passengers who have booked the BEST fare can check in two items of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

    BIZclass fare

    If you have booked the BIZclass fare, you can place two pieces of luggage of 32 kg (no extra or excess baggage) at no extra cost.

    Excess luggage

    Excess luggage can either be registered online or via telephone at the time of booking or added at a later date via the "My flight" area. Excess luggage can also be added via our mobile services in the "Add services" area. If this is not done, a highe fixed charge will apply when checking in excess luggage at the airport.

    Special luggage

    Special luggage includes sports equipment, pushchairs and cots and is subject to special terms. Please label each item of luggage to be checked in with your name or another personal mark.

    Note:

    Special terms apply for passengers travelling with sports equipment and special luggage.
    If you don't have a booking number but instead have an etix® ticket number, or if you have booked a Eurowings flight with one of our partner airlines or in a travel agency, then luggage regulations may vary. Please contact the relevant airline or your travel agency.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can I carry musical instruments in the Eurowings cabin as hand luggage?

    Yes, musical instruments can be carried as hand luggage if their size does not exceed 55 x 40 x 23 cm. The following musical instruments can be taken on board as hand luggage, even if they are slightly over the maximum size: clarinets, flutes, French horns, oboes, violins, trumpets.

    Larger musical instruments (such as guitars) may only be transported in the cabin if they are in a soft case on an extra seat.

    The charges applicable for travelling with musical instruments can be found in this table.

    A musical instrument carried on board counts as one piece of hand luggage. You may only take one other piece of hand luggage with a maximum size of 40 x 30 x 10 cm on board.

    Exception:

    Double basses must be transported in a hard case and checked in as luggage. Due to their size, they may not be carried in the cabin.

    Extra seat

    If you book an extra seat via telephone before midnight on the same day as you book your flight, the extra seat will cost the same as your own seat and there will be no extra charge. If an extra seat is added later, it will be charged at the current flight price as shown on the Internet.

    Note:

    Eurowings accepts no liability for musical instruments carried in the cabin.
    All regulations apply to Eurowings flights with anEW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How do I book extra services at Eurowings?

    Need assistance boarding? Want to bring along your golf gear, skis or a bodyboard? No problem: you can add "extras" to flights with Eurowings during the flight booking process.

    How it works:

    Already completed your booking, but still want to purchase some extras? You can add them under "Book add-ons". Click here for more information.

    Naturally, our call centre is happy to help you with telephone reservations: +49 (0)221 – 59988222 (5.00 a.m. – 12.00 midnight CET)1

    Important:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. Extras on flights with our partner airlines can only be added through the relevant airline. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Footnote list

    6 €0.20 per call from landlines – €0.60 per call from mobiles

  • How do I book extra services at Eurowings?

    Need assistance boarding? Want to bring along your golf gear, skis or a bodyboard? No problem: you can add "extras" to flights with Eurowings during the flight booking process.

    How it works:

    Already completed your booking, but still want to purchase some extras? You can add them under "Book add-ons". Click here for more information.

    Naturally, our call centre is happy to help you with telephone reservations: +49 (0)221 – 59988222 (5.00 a.m. – 12.00 midnight CET)1

    Important:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. Extras on flights with our partner airlines can only be added through the relevant airline. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Footnote list

    7 €0.20 per call from landlines – €0.60 per call from mobiles

    Can I add luggage to an existing Eurowings booking?

    Yes, luggage can be added to a booking up to before web check-in closes before departure. If this is done online via "Book add-ons", via mobile in the "Manage bookings" area, or via telephone, the usual additional charges apply. You will pay more if you register your luggage when you get to the airport counter.

    Adding luggage to a booking online

    1. Log in on the page "Book add-ons".
    2. You will see an overview of your flights with all the services you have booked.
    3. Simply add your luggage or excess luggage.
    4. After clicking "Next" you just need to confirm your payment to complete the booking.
    5. We will then send you an updated booking confirmation.
    Note:

    Registered luggage cannot be removed.
    If you do not have a booking number, but instead have an etix® ticket number, or if you have booked a Eurowings flight with one of our partner airlines or in a travel agency, luggage regulations may vary. Please contact the relevant airline or your travel agency for more details.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How do I book additional services online after I have booked my Eurowings flight?

    1. After you have logged in on the "Book add-ons" page with your surname and booking code, you will see your itinerary with all of the services you have already booked.
    2. Now, simply add the additional services you want.
    3. Confirm your selection by clicking "Next".
    4. If you have selected a service that is subject to a charge, you will need to confirm once more to complete the booking. In such cases you will receive an updated booking confirmation.
    Note:

    Once booked, additional services cannot be cancelled.

    What services are available for passengers with disabilities at Eurowings?

    Passengers with disabilities can of course board the plane first. If you and your companion require additional help when checking in, boarding or on the way to your seat, we are on hand to offer assistance. Naturally, these additional services are available free of charge.

    Adding additional services

    In the second booking step, various assistance options can be added to your booking under "More services". Here, you can also register that you are bringing a wheelchair. However, you can also amend your booking and add additional services at a later date, up to before web check-in closes before departure – in the "My flight" section.

    More information on adding services to your booking at a later date can be found here.

    If you have any further questions, our competent employees at our call centre will be happy to assist you.

      Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can I add services to my Eurowings booking later?

    Yes, you can edit your booking and add the following extra services up to before web check-in closes before departure, whether you do it online, on your mobile phone, by phone or at one of our airport counters:

    • Regular, excess and special luggage (golfing equipment, bicycles and sports equipment such as surfboards, snowboards, bodyboards, diving gear, and sail and hang gliders)
    • Transport of pets
    • Seat reservations
    • Boarding and disembarking assistance for hearing or visually impaired passengers and travellers with restricted mobility
    • Boarding with a wheelchair
    • Assistance for passengers with restricted mobility from check-in to the aircraft, including assistance with steps to aircraft
    • Train connections to airport

    Please be aware that space restrictions prevent us from transporting unlimited amounts of special baggage. Once our space is used up, you will no longer be able to select this service.

    Fare upgrade

    Up to 72 hours before departure, you can still upgrade your fare by telephone or at our counters. There will be no processing charge if you do this by phone.

    Note:

    Do you have an etix® ticket number instead of a booking number? Did you book your Eurowings flight through a travel agent or one of our partner airlines? Did you book a flight with a partner airline at eurowings.com? If so, please contact the relevant airline or your travel agent.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • How do I redeem my Boomerang Club miles at Eurowings?

    You can book any available award flight at the BASIC, SMART, BEST or BIZclass fare level very simply online. To do this, click on "Redeem" and log in with your Boomerang Club details. You can then select and book the flight you want using the "Book award flight" function.

    Your award flight must be booked no later than two days before the desired departure date and is subject to availability. You can also transfer your award flight to someone else or add bookings for companions.

    Please note that Boomerang Club miles can only be redeemed for Eurowings award flights.

    Can I change the name of a passenger when I book an Eurowings award flight?

    You have the option of transferring your booking to another person. Until 2 hours before departure at the latest, you can have the name changed for a charge via our call centre by stating the booking code.

    If you have booked a flight involving several legs, please note that it is only possible to change passengers up to 2 hours before the scheduled departure time of the first (initial) leg of the flight.

    Can I cancel my Eurowings Miles & More award flight?

    Generally you can cancel your Miles & More award flight, unless it is a Fly Smart ticket or a mileage bargain. Boomerang Club award flights can unfortunately not be cancelled.

    If you are unable to make your flight, you must cancel it no later than 40 minutes before departure via our call centre or at the airport counter. Please note that we charge €75 per booking for this service.

    How many Boomerang Club miles do I need to book an award flight?

     

    Fare

    Germany/Europe incl. Northafrica

    one-way

    Germany/Europe incl. Northafrica

    round-trip

    Intercontinental

    one-way

    Intercontinental

    round-trip

    BASIC  9,000 20,000 40,000 80,000
    SMART 15,000 30,000 60,000 120,000
    BEST* - - 80,000 160,000

    BIZclass
    40,000  80,000  100,000  200,000 

    *: The BEST fare is not available on flights within Germany or within Europe. BEST fare premium flights will prospectively be available for international flights from August 2018.

    Is my Eurowings award flight subject to taxes and fees?

    Yes. Award flights are subject to regular taxes and fees and any additional charges. These will be displayed when you book your award flight.

  • Can I change my Eurowings flight booking?

    You can change the date of your Eurowings flight before web check-in closes prior to departure, as long as the flight will be taken by the same person on the same route and within our published flight schedule. You can make the change online or using your mobile phone, via our call centre or at the airport counter.

    If you decide to change your booking via telephone or in person, an additional processing charge will be incurred, unless you booked your flight with the Flex option.

    Changing the date of your flight

    1. Log in to "My flight" using your username and password. There you will find a summary of your booked flights.
    2. Select the flight you wish to change.
    3. Enter the new flight date.

    You can then change your flight on payment of a charge and, if necessary, on payment of the difference in fare for your new flight date.

    If you booked your flight with the Flex option, you can change your flight at no extra charge up to before web check-in closes prior to the planned departure time of the affected flight online, using your mobile, via telephone or in person at the airport counter. The Flex option also allows you to change the flight date after the planned departure time, as long as this is done on the same calendar day as the departure of the original flight, via our call centre or in person at the airport counter. If you do not cancel your flight until after the original departure date, a charge will be incurred.

    Please note that if the flight date is changed online, this can only be done within the same fare. If you would like to upgrade your fare (e.g. from BASIC to SMART), you can do so up to 72 hours prior to departure via telephone or at the airport counter.

    Note:

    If you have an etix® ticket number instead of a booking number, or if you have booked a flight operated by one of our partner airlines at eurowings.com or you have booked a Eurowings flight with one of our partner airlines or in a travel agency, please contact the relevant partner airline or your travel agency regarding this matter.

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

     Are you flying on Eurowings long-haul flights from Frankfurt or Munich to Bangkok?

    Unfortunately, no booking changes can be made via Eurowings Online Services for the following routes: outgoing and return flight for Frankfurt am Main (FRA) to Mauritius (MRU), Barbados (BGI), Windhoek (WDH) and Las Vegas (LAS), as well as Munich (MUC) to and from Bangkok (BKK).
    Please contact the Eurowings call centre.

    Changing the passenger name

    You can transfer your flight to another person before web check-in closes prior to departure via telephone on payment of a charge and by giving the booking number. Please note that if multiple legs have been booked as part of the journey, the passenger name may only be changed before web check-in closes prior to the planned departure of the first flight.

    Costs

    If the current flight price is higher than the price you originally paid, you must pay the difference in the fares.

    Note:

    If your Eurowings flight booking has an etix® ticket number, it is unfortunately not possible to change the passenger name.

    Can my Eurowings booking be transferred to someone else?

    Yes, name changes are possible on all Eurowings flights and can be reported with the booking code via our call centre up to before web check-in closes before the flight.

    Charges

    Name changes are subject only to a processing fee. However, if the current price of the flight is higher than the price you originally paid, you will be charged the difference as well.

    Note:

    If your booking is based on an etix® ticket number, we regret that no name change will be possible.

    Can I cancel my Eurowings booking?

    If you selected the Flex option when booking your SMART or BEST fare, you can cancel your flight before web check-in closes prior to departure at no extra charge. There are four ways to do this:

    • Via our website under "My flight"
    • Via our mobile services under "Manage flights"
    • Via our call centre
    • At our airport counters

    With the Flex option, flights can also be cancelled after the time of the original departure has passed, as long as this is done on the same calendar day as the departure of the original flight, either by telephone via the call centre or in person at the airport counter. If the flight is not cancelled until after the original departure date, a charge will be incurred.

    If you have selected another fare, your booking cannot be cancelled due to the low-cost price of the flight.

     Are you flying on Eurowings long-haul flights from Frankfurt or Munich to Bangkok?

    Unfortunately, you cannot cancel flights via Eurowings Online Services for the following routes: outgoing and return flight for Frankfurt am Main (FRA) to Mauritius (MRU), Barbados (BGI), Windhoek (WDH) and Las Vegas (LAS), as well as Munich (MUC) to and from Bangkok (BKK).
    Please contact the Eurowings call centre.

    Can I change the name of a passenger when I book an Eurowings award flight?

    You have the option of transferring your booking to another person. Until 2 hours before departure at the latest, you can have the name changed for a charge via our call centre by stating the booking code.

    If you have booked a flight involving several legs, please note that it is only possible to change passengers up to 2 hours before the scheduled departure time of the first (initial) leg of the flight.

    Can I change or cancel my Eurowings Blind Booking flight?

    You can change the travel dates and the names in your booking, but only via our call centre. You will have to pay the call centre charge, the booking change fee and the price difference for the new flight. Unfortunately, it is not possible to change the route you have booked.

    Please note that Blind Booking flights may not be cancelled.

    More information on the applicable charges

  • Can I change my Eurowings flight booking?

    You can change the date of your Eurowings flight before web check-in closes prior to departure, as long as the flight will be taken by the same person on the same route and within our published flight schedule. You can make the change online or using your mobile phone, via our call centre or at the airport counter.

    If you decide to change your booking via telephone or in person, an additional processing charge will be incurred, unless you booked your flight with the Flex option.

    Changing the date of your flight

    1. Log in to "My flight" using your username and password. There you will find a summary of your booked flights.
    2. Select the flight you wish to change.
    3. Enter the new flight date.

    You can then change your flight on payment of a charge and, if necessary, on payment of the difference in fare for your new flight date.

    If you booked your flight with the Flex option, you can change your flight at no extra charge up to before web check-in closes prior to the planned departure time of the affected flight online, using your mobile, via telephone or in person at the airport counter. The Flex option also allows you to change the flight date after the planned departure time, as long as this is done on the same calendar day as the departure of the original flight, via our call centre or in person at the airport counter. If you do not cancel your flight until after the original departure date, a charge will be incurred.

    Please note that if the flight date is changed online, this can only be done within the same fare. If you would like to upgrade your fare (e.g. from BASIC to SMART), you can do so up to 72 hours prior to departure via telephone or at the airport counter.

    Note:

    If you have an etix® ticket number instead of a booking number, or if you have booked a flight operated by one of our partner airlines at eurowings.com or you have booked a Eurowings flight with one of our partner airlines or in a travel agency, please contact the relevant partner airline or your travel agency regarding this matter.

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

     Are you flying on Eurowings long-haul flights from Frankfurt or Munich to Bangkok?

    Unfortunately, no booking changes can be made via Eurowings Online Services for the following routes: outgoing and return flight for Frankfurt am Main (FRA) to Mauritius (MRU), Barbados (BGI), Windhoek (WDH) and Las Vegas (LAS), as well as Munich (MUC) to and from Bangkok (BKK).
    Please contact the Eurowings call centre.

    Changing the passenger name

    You can transfer your flight to another person before web check-in closes prior to departure via telephone on payment of a charge and by giving the booking number. Please note that if multiple legs have been booked as part of the journey, the passenger name may only be changed before web check-in closes prior to the planned departure of the first flight.

    Costs

    If the current flight price is higher than the price you originally paid, you must pay the difference in the fares.

    Note:

    If your Eurowings flight booking has an etix® ticket number, it is unfortunately not possible to change the passenger name.

    Can I cancel my Eurowings booking?

    If you selected the Flex option when booking your SMART or BEST fare, you can cancel your flight before web check-in closes prior to departure at no extra charge. There are four ways to do this:

    • Via our website under "My flight"
    • Via our mobile services under "Manage flights"
    • Via our call centre
    • At our airport counters

    With the Flex option, flights can also be cancelled after the time of the original departure has passed, as long as this is done on the same calendar day as the departure of the original flight, either by telephone via the call centre or in person at the airport counter. If the flight is not cancelled until after the original departure date, a charge will be incurred.

    If you have selected another fare, your booking cannot be cancelled due to the low-cost price of the flight.

     Are you flying on Eurowings long-haul flights from Frankfurt or Munich to Bangkok?

    Unfortunately, you cannot cancel flights via Eurowings Online Services for the following routes: outgoing and return flight for Frankfurt am Main (FRA) to Mauritius (MRU), Barbados (BGI), Windhoek (WDH) and Las Vegas (LAS), as well as Munich (MUC) to and from Bangkok (BKK).
    Please contact the Eurowings call centre.

    Can I change or cancel my Eurowings Blind Booking flight?

    You can change the travel dates and the names in your booking, but only via our call centre. You will have to pay the call centre charge, the booking change fee and the price difference for the new flight. Unfortunately, it is not possible to change the route you have booked.

    Please note that Blind Booking flights may not be cancelled.

    More information on the applicable charges

    What options are available to me if I am unable to take my Eurowings flight?

    If you are unable to take your flight, you have three options:

    1. Change your booking to another date

    Flight bookings can be changed to another available date up to before web check-in closes before departure, provided that the flight will be taken by the same person on the same route and is on our published flight schedule. You can change your booking online, via our mobile services or by phoning our call centre. If you have added the Flex option to your SMART fare, BEST fare or BIZclass fare booking, you can change your flight free of charge up to before web check-in closes before departure. For other bookings, a fixed charge per passenger and per journey leg will be applied. The applicable amount can be found in our table of charges (Article 17 "BKG" and "NC1"). The flight price is determined by the fare that applies to the route at the time you change the booking. If the new flight is more expensive, you must pay the difference in price as well as the booking change fee. However, refunds will not be given if the new flight that is lower in price.

    Changing your booking online
    1. Log in to "My flight" using your username and password.
    2. In the overview of your booked flights, select the flight you wish to change.
    3. Enter the new flight date.

    Changes to flights made online must be made within the same fare. If you wish to change your fare, you can do so up to 72 hours before departure by telephone or at the airport counter.

    Charges

    Booking changes will incur a fixed charge and, if appropriate, the fare difference. We will also charge an administration fee for changes made via telephone or in person. This does not apply to flights booked with the Flex option.

    2. Name change

    You can transfer your flight to another person by telephone on payment of a charge, but only up to before web check-in closes before departure (or in the case of bookings of multiple journey legs, up to before web check-in closes before the first flight departs). Please have your booking number ready when you call.

    Charges

    If the current flight price is higher than the flight you originally booked, you will be required to pay the difference.

    Note:

    If your booking has an etix® ticket number, it is not possible to change a name for a Eurowings flight.

    3. Cancellation

    If you have added the Flex option to your SMART fare, BEST fare or BIZclass fare fare booking, you may cancel your flight up to 40 minutes before departure free of charge. Unfortunately, other bookings cannot be cancelled on account of their low prices. However, the flight dates can be changed online in the "My flight" area. Alternatively, you can call us to have the flights transferred to another person; a charge will apply.

    There are four ways to cancel a flight booked with the SMART, BEST or BIZclass fare with the Flex option:

    With the Flex option, bookings may also be cancelled after the original travel date has passed. This option is free of charge, but flights must be cancelled on the same day as the original scheduled departure date by phone or in person at our airport counters. If a booking is changed or cancelled after the original departure date, a fixed charge will apply.

     Note:

    If you have an etix® ticket number rather than a booking number, or if you have booked a flight operated by one of our partner airlines at eurowings.com or in a travel agency, please contact the relevant airline or your travel agency regarding this matter.

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

     Are you flying on Eurowings long-haul flights from Frankfurt or Munich to Bangkok?

    Unfortunately you cannot make any adjustments to your flight via Eurowings Online Services for the following routes: outgoing and return flight for Frankfurt am Main (FRA) to Mauritius (MRU), Barbados (BGI), Windhoek (WDH) and Las Vegas (LAS), as well as Munich (MUC) to and from Bangkok (BKK). Please contact the Eurowings call centre.

    Can I cancel my Eurowings Miles & More award flight?

    Generally you can cancel your Miles & More award flight, unless it is a Fly Smart ticket or a mileage bargain. Boomerang Club award flights can unfortunately not be cancelled.

    If you are unable to make your flight, you must cancel it no later than 40 minutes before departure via our call centre or at the airport counter. Please note that we charge €75 per booking for this service.

  • How does Eurowings Blind Booking work?

    This option requires a bit of spontaneity as you don't initially know where you'll be heading. In return, we guarantee you our attractive low prices – even for last-minute bookings!

    How it works:

    1. On the "Blind Booking" page, select your departure airport and the theme of your trip, e.g. "Party" or "Culture". Each category contains various destinations, one of which will be allotted to you at the end of the booking process.
    2. For a small fee you can rule out certain destinations.
    3. Enter your desired travel dates and the number of travellers.
    4. When the booking is complete you will be told your destination so you can prepare for your trip.

    More information on Blind Booking

    Note:

    Blind Booking flights can also be paid for with a voucher.

    Can I change or cancel my Eurowings Blind Booking flight?

    You can change the travel dates and the names in your booking, but only via our call centre. You will have to pay the call centre charge, the booking change fee and the price difference for the new flight. Unfortunately, it is not possible to change the route you have booked.

    Please note that Blind Booking flights may not be cancelled.

    More information on the applicable charges

    How far in advance can I book a Eurowings Blind Booking flight?

    Blind Booking flights can be booked up to 45 days days before departure.

    How do I redeem Eurowings flight vouchers?

    Do you wish to redeem a flight voucher? Flight vouchers can be redeemed online or via your mobile phone.

    How it works:

    1. Select your desired flight and then the "Voucher" payment method.
    2. If the amount due exceeds the value of the voucher, you can pay the remaining balance via another payment method.
    3. If the value of the voucher exceeds the amount due, the remaining credit will still be valid and can be redeemed on another booking. This only applies to purchased vouchers, however. We will not make cash payments for the value of the voucher or any remaining credit.

    Validity

    • Vouchers may only be redeemed against Eurowings flights, including Blind Booking flights. Bookings may be changed in accordance with the GCC.
    • Vouchers may also be used to pay for additional services that are directly related to the flight either at the time of the initial booking or at a later date.

    Exceptions

    • Vouchers may not be used to book any package deals (e.g. flight and hotel) or partner offers (e.g. Rail&Fly, hotels, rental cars and insurance).
    • We regret to inform you that it is not possible to redeem vouchers for long-haul flights at this time.

    Promotional vouchers

    Separate conditions apply for promotional vouchers given away in competitions or as part of marketing campaigns.

    Terms of use for promotional vouchers

    Will I be awarded miles for Eurowings Blind Booking flights?

    Yes, you can collect Boomerang Club miles on Blind Booking flights, but not Miles & More premium miles.

    More information on our bonus programme

  • What payment options are available at Eurowings?

    Service is very important to us, so we offer a wide range of payment options. We ask for your understanding in the event that not all payment options are available to you.

    Direct debit

    You can pay via direct debit up to 5 days before departure as long as the following requirements are fulfilled:

    • You hold a current account.
    • Sufficient funds are available in your account.

    Any charges incurred by cancelled payments or insufficient funds will be added to the flight price. In the event of a chargeback, please do not make any payments. We will contact you as soon as possible to discuss the next steps.

    Note:

    Direct debit arrangements may vary for flights booked with our partner airlines at eurowings.com

    Credit cards

    You can also pay with your credit card as long as you are entitled to use it to pay over the phone or online. For more information on this, please contact your bank.

    We accept the following credit cards:

    • MasterCard
    • Debit MasterCard
    • American Express
    • VISA Card
    • VISA Electron
    • VISA Debit Card
    • AirPlus
    • Diners Club

    Unfortunately, we are currently unable to accept Eurocheque cards.

    PayPal

    You can either authorise PayPal to transfer the payment amount to us, or you can authorise us to withdraw the relevant amount from your PayPal account.

    Paying on invoice (RatePAY)

    You can also pay for your flight and any charged additional services via RatePAY invoice if:

    • You book online and the amount payable is at least €20 but no more than €2,000
    • The flight price is given in euros
    • Your billing and contact address is your personal address and is within the Federal Republic of Germany or Austria
    • You have a positive credit check

    Detailed information can be found in the RatePAY data protection declaration.

    If you fulfil these criteria and we have accepted your request to pay via RatePAY invoice, the invoice amount will be due on the tenth bank working day after booking, or at the latest on the last bank working day before departure. Payment must arrive in the receiving account by this date. Please only transfer the payment to the bank account specified on the invoice.

    If you are unable to use this payment method, we can offer you an alternative payment option.

    Note:

    This payment method can only be used to pay for flight bookings.

    Cash payments

    You may only pay in cash if you book your ticket at one of our airport counters.

    Vouchers

    Paying for a booking with a voucher is quick and simple:

    1. In the "Payment" step of the online booking process, select the option to pay with a voucher.
    2. Enter your voucher code and then check the code entered and the travel services in your basket.
    3. Click on "Confirm booking" to complete your booking.

    If the price of the flight exceeds the value of your voucher, you may pay the remaining amount either with another voucher or another payment method.

    Validity

    Vouchers may only be used to book Eurowings flight services and not partner offers (e.g. Rail&Fly, rental cars or hotels).

    Please note that conditions of use vary for purchased and promotional vouchers.

    Note:

    Vouchers may not be used to book flights with our partner airlines at eurowings.com. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How do I redeem Eurowings flight vouchers?

    Do you wish to redeem a flight voucher? Flight vouchers can be redeemed online or via your mobile phone.

    How it works:

    1. Select your desired flight and then the "Voucher" payment method.
    2. If the amount due exceeds the value of the voucher, you can pay the remaining balance via another payment method.
    3. If the value of the voucher exceeds the amount due, the remaining credit will still be valid and can be redeemed on another booking. This only applies to purchased vouchers, however. We will not make cash payments for the value of the voucher or any remaining credit.

    Validity

    • Vouchers may only be redeemed against Eurowings flights, including Blind Booking flights. Bookings may be changed in accordance with the GCC.
    • Vouchers may also be used to pay for additional services that are directly related to the flight either at the time of the initial booking or at a later date.

    Exceptions

    • Vouchers may not be used to book any package deals (e.g. flight and hotel) or partner offers (e.g. Rail&Fly, hotels, rental cars and insurance).
    • We regret to inform you that it is not possible to redeem vouchers for long-haul flights at this time.

    Promotional vouchers

    Separate conditions apply for promotional vouchers given away in competitions or as part of marketing campaigns.

    Terms of use for promotional vouchers

    How can I buy Eurowings flight vouchers?

    You can only buy flight vouchers online on our "Flight vouchers" page. Here's how it works:

    1. Select a voucher theme and enter the desired voucher value.
    2. You can also choose to write a personal message for the voucher recipient.
    3. After entering your contact details, you will proceed to payment. Please note that flight vouchers can not be paid by direct debit.
    4. Your voucher will then be sent via email either to you or to the voucher recipient.
    Note:

    Flight vouchers may only be purchased in euros, but may also be redeemed for flights paid for in a different currency.

    What conditions apply for Eurowings flight vouchers?

    • Eurowings accepts no liability for loss of vouchers or voucher codes and will not issue replacements.
    • Vouchers may only be used for private purposes. Other uses such as selling vouchers on the Internet for commercial purposes, either yourself or through third parties, are not permitted without prior authorisation from Eurowings.
    • Please note: we regret to inform you that it is not possible to redeem vouchers for long-haul flights at this time.

    Further information can be found in the Terms of Use.

    Click here to view the GCC, which apply for the purchase and redemption of vouchers.

    Promotional vouchers

    Separate Terms of use apply for promotional vouchers given away in competitions or as part of marketing campaigns.

    How long are Eurowings flight vouchers valid for?

    You can redeem our Eurowings flight vouchers any time before the end of the third year after purchase. Vouchers may not be extended or exchanged for cash.

    Please note that vouchers may not be used until we have received payment, or at the very least 24 hours day after purchase. If payment is made via direct debit, the voucher may only be used 5 days after payment.

    Promotional vouchers

    Separate terms of use apply for promotional vouchers given away in competitions or as part of marketing campaigns:

    Terms of use for promotional vouchers

  • What are the General Conditions for Group Bookings at Eurowings?

    1. Validity

    The Eurowings General Conditions for Group Bookings apply to each carriage of passengers and luggage advertised and booked via Eurowings GmbH (hereinafter "Eurowings") for groups of more than 9 people ("Group Booking").

    2. Contract of Carriage/booking

    The Contract of Carriage comes into effect when the contact person returns the booking quotation (Offer) and Eurowings issues the booking confirmation (Acceptance).
    Unless the booking is for a family, the contact person acts as the group representative. In this case, the contact person concludes the Contract of Carriage in his or her own name on behalf of the individual group members.

    3. Processing via a contact person

    The entire booking process, including payment, is carried out via the contact person named in the quotation. Essential information, such as the Eurowings General Conditions of Carriage (GCC), flight schedules, flight changes, etc. is to be provided to the group members by the contact person in good time and in full. Information given to the contact person will be assumed to have been passed on to the remaining group members.

    4. List of names

    A complete list of names of all group members must be provided to Eurowings at the latest 4 working days before departure.

    5. Booking changes/cancellation

    Bookings may be changed (flight times or dates) before departure and will incur an additional charge (per person and journey leg) plus the difference in the new flight price, if applicable. After the scheduled departure time, changes may no longer be made. For groups of 12 travellers or more, 10% of the group (rounded down to the nearest individual) may cancel up to a month before departure and will receive a full reimbursement. Additional passengers (1–9 people) may only be added separately online or via the call centre at the current Eurowings flight price (subject to availability).

    6. Refusal of carriage for a group member

    If a group member is refused carriage for good cause, the remaining group members do not have the right to cancel the booking. The obligation to pay the Group Booking price still stands. In addition, the General Conditions of Carriage (GCC) apply, insofar as no contradictory clause exists in the General Conditions for Group Bookings.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How do I make a Eurowings group booking?

    1. If you would like to book a Eurowings flight for more than 9 people, please first fill out our group enquiry form in full.
    2. After you have submitted the form, we will send you a personalised, non-binding quotation via email.
    3. If you accept the quotation, please email us a request to conclude a binding contract of air carriage on the basis of the quotation.
    4. We will send you a booking confirmation via email within two working days.

    Click here to proceed to group booking.

    Providing the names of group members

    The names of the group members must be provided to us at the latest 4 working days before the scheduled outbound departure date, excluding the date of travel. If names are provided later or are changed, additional charges will be applied.

    Cancellation for more than 12 travellers

    You may cancel the booking for 10% of the group members (rounded down to the nearest individual) up to a month before departure and you will receive reimbursement for the travel payment in full, provided that the original group contained 12 or more travellers.

    The full terms are available in our General Conditions of Carriage.

    Our employees are available to answer any questions you may have relating to group bookings. Contact us daily between 9.00 a.m. and 12.00 p.m. and between 1.00 p.m. and 5.00 p.m. (CET).

    You can reach the group department by telephone on 01806 122 345 ((the international rates of your phone service provider apply) per call from landlines – max. (the international rates of your phone service provider apply) per call from mobile phones) or by email at gruppen@eurowings.com.

    Note:

    If you would like to make a group booking with one of our partner airlines, please contact the relevant airline. The corresponding terms of this airline apply. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How many people must travel together to qualify as a group at Eurowings?

    If more than 9 people are travelling together, they qualify as a group for Eurowings.

    How many people can I book flights for with Eurowings Blind Booking?

    Blind Booking flights can be booked for a maximum of 9 passengers.

    What is the maximum number of people for whom I can book online at Eurowings?

    Under "Booking" you can book a flight for up to 9 people. You must provide the first name and surname of each person.

    If you would like to book flights for more than 9  people, you will find more information here.

  • Do payment surcharges apply at Eurowings?

    No, transactions incur no additional costs.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What payment options are available at Eurowings?

    Service is very important to us, so we offer a wide range of payment options. We ask for your understanding in the event that not all payment options are available to you.

    Direct debit

    You can pay via direct debit up to 5 days before departure as long as the following requirements are fulfilled:

    • You hold a current account.
    • Sufficient funds are available in your account.

    Any charges incurred by cancelled payments or insufficient funds will be added to the flight price. In the event of a chargeback, please do not make any payments. We will contact you as soon as possible to discuss the next steps.

    Note:

    Direct debit arrangements may vary for flights booked with our partner airlines at eurowings.com

    Credit cards

    You can also pay with your credit card as long as you are entitled to use it to pay over the phone or online. For more information on this, please contact your bank.

    We accept the following credit cards:

    • MasterCard
    • Debit MasterCard
    • American Express
    • VISA Card
    • VISA Electron
    • VISA Debit Card
    • AirPlus
    • Diners Club

    Unfortunately, we are currently unable to accept Eurocheque cards.

    PayPal

    You can either authorise PayPal to transfer the payment amount to us, or you can authorise us to withdraw the relevant amount from your PayPal account.

    Paying on invoice (RatePAY)

    You can also pay for your flight and any charged additional services via RatePAY invoice if:

    • You book online and the amount payable is at least €20 but no more than €2,000
    • The flight price is given in euros
    • Your billing and contact address is your personal address and is within the Federal Republic of Germany or Austria
    • You have a positive credit check

    Detailed information can be found in the RatePAY data protection declaration.

    If you fulfil these criteria and we have accepted your request to pay via RatePAY invoice, the invoice amount will be due on the tenth bank working day after booking, or at the latest on the last bank working day before departure. Payment must arrive in the receiving account by this date. Please only transfer the payment to the bank account specified on the invoice.

    If you are unable to use this payment method, we can offer you an alternative payment option.

    Note:

    This payment method can only be used to pay for flight bookings.

    Cash payments

    You may only pay in cash if you book your ticket at one of our airport counters.

    Vouchers

    Paying for a booking with a voucher is quick and simple:

    1. In the "Payment" step of the online booking process, select the option to pay with a voucher.
    2. Enter your voucher code and then check the code entered and the travel services in your basket.
    3. Click on "Confirm booking" to complete your booking.

    If the price of the flight exceeds the value of your voucher, you may pay the remaining amount either with another voucher or another payment method.

    Validity

    Vouchers may only be used to book Eurowings flight services and not partner offers (e.g. Rail&Fly, rental cars or hotels).

    Please note that conditions of use vary for purchased and promotional vouchers.

    Note:

    Vouchers may not be used to book flights with our partner airlines at eurowings.com. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What does 'Payment status: declined/pending' mean on the Eurowings pages 'My bookings' or 'Booking changes'?

    The status display under "My flight" or "View booking" allows you to track the status of your payment and see when your payment has been debited successfully.

    Declined

    The status "Declined" is displayed if the payment could not be completed for some reason or if your direct debit has been returned.

    Please note that if payment is unsuccessful, reservations may be cancelled without warning in accordance with the Conditions of Carriage (item 4.5).

    Pending

    The status "Pending" means that authorisation is still in progress, but your seat is reserved. If payment is unsuccessful, the status will change to "Declined".

    Confirmed

    If the status "Confirmed" is displayed, both your payment and reservation have been successfully completed and your flight booking has been confirmed.

    If you have any questions about your payment status, our competent employees at our call centre will be happy to advise you.

    You can check the status of your payment here.

    When will the payment be debited by Eurowings from my account?

    Payment for your trip is due as soon as your booking is confirmed. Debiting can take up to a few days depending on your bank, so you must ensure there are sufficient funds in your account until the payment has been debited.

  • How will I receive my invoice at Eurowings?

    You will receive your Eurowings invoice via email. This is your electronic plane ticket. Article 34 of the German Turnover Tax Implementing Regulation (UStDV) recognises transport tickets as invoices and the German Ministry of Finance (BMF) statement of 29 January 2004, Ref. IV B 7 – S 7280 – 19/04, recognises transport tickets as invoices (without electronic signature) entitling the purchaser to input tax deduction.

    Lost your booking confirmation?

    No problem: just phone our call centre and we will be happy to send you a new booking confirmation.

    Note:

    If you have an etix® ticket number or if you have booked a flight with one of our partner airlines at eurowings.com or a Eurowings flight at one of our partner airline websites or at a travel agency, please contact the relevant airline or your travel agency to request an invoice.

    Why does VAT not appear on my invoice at Eurowings?

    Only Eurowings flights within Germany are subject to VAT. Invoices for international flights therefore do not show VAT. 

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can billing addresses or bank details be changed after booking at Eurowings?

    No, after a booking has been completed it is no longer possible to change your details.

    Does my Eurowings booking confirmation/invoice entitle me to input tax deduction?

    Eurowings invoices are electronic plane tickets. Article 34 of the German Turnover Tax Implementing Regulation (UStDV) recognises transport tickets as invoices and the statement of the German Ministry of Finance (BMF) of 29 January 2004, Ref. IV B 7 – S 7280 – 19/04, recognises transport tickets as invoices (without electronic signature) entitling the purchaser to input tax deduction.

    Note:

    For questions relating to invoices issued by our partner airlines, please contact the relevant airline. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • What may I pack in my luggage and what is prohibited at Eurowings?

    For security reasons, your luggage must comply with certain regulations and restrictions. There are also measures and guidelines which must be observed.

    More information can be found in the GCC (General Conditions of Carriage).

    Information on hazardous materials (e.g. electronic devices with lithium batteries, e-cigarettes) and their transport can be found here. If your device/item is not listed, please send us your query by email to service@eurowings.com.

    Information on lithium-ion batteries for wheelchairs and other mobility aids can be found here under the section ‘Passengers with wheelchairs’.

     

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

     

    Are my credit card details safe when I book online at Eurowings?

    To ensure that your credit cards and personal information are kept as secure as possible, we use the most up-to-date Secure Sockets Layer technology (SSL with 128-bit encryption). This is the most secure method of transferring sensitive data over the Internet. We also meet the Payment Card Industry Data Security Standards (PCI DSS).

    The common certification standard of international payment systems ensures secure processing and storage of all payment card details. At the beginning of 2010, Germanwings was one of the first European airlines to achieve conformity with the PCI DSS and prove this in an audit by the independent accredited auditing firm SRC Security Research & Consulting GmbH.

    Note:

    We recommend that you use the latest version of your browser to ensure that your transactions are processed securely.

    What are the General Conditions for Group Bookings at Eurowings?

    1. Validity

    The Eurowings General Conditions for Group Bookings apply to each carriage of passengers and luggage advertised and booked via Eurowings GmbH (hereinafter "Eurowings") for groups of more than 9 people ("Group Booking").

    2. Contract of Carriage/booking

    The Contract of Carriage comes into effect when the contact person returns the booking quotation (Offer) and Eurowings issues the booking confirmation (Acceptance).
    Unless the booking is for a family, the contact person acts as the group representative. In this case, the contact person concludes the Contract of Carriage in his or her own name on behalf of the individual group members.

    3. Processing via a contact person

    The entire booking process, including payment, is carried out via the contact person named in the quotation. Essential information, such as the Eurowings General Conditions of Carriage (GCC), flight schedules, flight changes, etc. is to be provided to the group members by the contact person in good time and in full. Information given to the contact person will be assumed to have been passed on to the remaining group members.

    4. List of names

    A complete list of names of all group members must be provided to Eurowings at the latest 4 working days before departure.

    5. Booking changes/cancellation

    Bookings may be changed (flight times or dates) before departure and will incur an additional charge (per person and journey leg) plus the difference in the new flight price, if applicable. After the scheduled departure time, changes may no longer be made. For groups of 12 travellers or more, 10% of the group (rounded down to the nearest individual) may cancel up to a month before departure and will receive a full reimbursement. Additional passengers (1–9 people) may only be added separately online or via the call centre at the current Eurowings flight price (subject to availability).

    6. Refusal of carriage for a group member

    If a group member is refused carriage for good cause, the remaining group members do not have the right to cancel the booking. The obligation to pay the Group Booking price still stands. In addition, the General Conditions of Carriage (GCC) apply, insofar as no contradictory clause exists in the General Conditions for Group Bookings.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How do I make a Eurowings group booking?

    1. If you would like to book a Eurowings flight for more than 9 people, please first fill out our group enquiry form in full.
    2. After you have submitted the form, we will send you a personalised, non-binding quotation via email.
    3. If you accept the quotation, please email us a request to conclude a binding contract of air carriage on the basis of the quotation.
    4. We will send you a booking confirmation via email within two working days.

    Click here to proceed to group booking.

    Providing the names of group members

    The names of the group members must be provided to us at the latest 4 working days before the scheduled outbound departure date, excluding the date of travel. If names are provided later or are changed, additional charges will be applied.

    Cancellation for more than 12 travellers

    You may cancel the booking for 10% of the group members (rounded down to the nearest individual) up to a month before departure and you will receive reimbursement for the travel payment in full, provided that the original group contained 12 or more travellers.

    The full terms are available in our General Conditions of Carriage.

    Our employees are available to answer any questions you may have relating to group bookings. Contact us daily between 9.00 a.m. and 12.00 p.m. and between 1.00 p.m. and 5.00 p.m. (CET).

    You can reach the group department by telephone on 01806 122 345 ((the international rates of your phone service provider apply) per call from landlines – max. (the international rates of your phone service provider apply) per call from mobile phones) or by email at gruppen@eurowings.com.

    Note:

    If you would like to make a group booking with one of our partner airlines, please contact the relevant airline. The corresponding terms of this airline apply. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How long will Eurowings store my mobile number?

    If you unsubscribe from our SMS Newsflash service, your mobile number will be deleted from our database immediately.

  • What is Eurowings Save Your Price?

    Save Your Price is a function which enables customers to save a selected flight price for a 72-hour period.

    Which payment methods can I use to pay for the Eurowings Save Your Price charge?

    All current payment methods can be used. The only payment methods not available for Save Your Price are payment upon invoice (via RatePay), by American Express or by voucher.

    Can I confirm the final Eurowings flight booking by telephone?

    You can also confirm the final flight booking by telephone. Please note that in this case there is a standard service charge payable for telephone bookings.

    Can Eurowings Save Your Price also be used with third-party suppliers such as online travel portals?

    No, this service is available exclusively on eurowings.com.

    For a selected Eurowings return flight, can I just save one of the two flights?

    No, when you select a return flight, only the total flight price can be saved. To save just one flight, the option “One-way only” must be selected.

Frequently asked questions relating to the topic: Booking and booking changes

  • Do I need a visa to enter one of the countries Eurowings flies to?

    That depends on your nationality and your travel destination. For this reason we regret we are unable to give you a more detailed answer to this question.

    Please go to the local consulate or tourist information office of your destination country well before your flight. It is your responsibility as the passenger to have all necessary documentation ready on arrival.

    How will I receive my invoice at Eurowings?

    You will receive your Eurowings invoice via email. This is your electronic plane ticket. Article 34 of the German Turnover Tax Implementing Regulation (UStDV) recognises transport tickets as invoices and the German Ministry of Finance (BMF) statement of 29 January 2004, Ref. IV B 7 – S 7280 – 19/04, recognises transport tickets as invoices (without electronic signature) entitling the purchaser to input tax deduction.

    Lost your booking confirmation?

    No problem: just phone our call centre and we will be happy to send you a new booking confirmation.

    Note:

    If you have an etix® ticket number or if you have booked a flight with one of our partner airlines at eurowings.com or a Eurowings flight at one of our partner airline websites or at a travel agency, please contact the relevant airline or your travel agency to request an invoice.

    Can I carry musical instruments in the Eurowings cabin as hand luggage?

    Yes, musical instruments can be carried as hand luggage if their size does not exceed 55 x 40 x 23 cm. The following musical instruments can be taken on board as hand luggage, even if they are slightly over the maximum size: clarinets, flutes, French horns, oboes, violins, trumpets.

    Larger musical instruments (such as guitars) may only be transported in the cabin if they are in a soft case on an extra seat.

    The charges applicable for travelling with musical instruments can be found in this table.

    A musical instrument carried on board counts as one piece of hand luggage. You may only take one other piece of hand luggage with a maximum size of 40 x 30 x 10 cm on board.

    Exception:

    Double basses must be transported in a hard case and checked in as luggage. Due to their size, they may not be carried in the cabin.

    Extra seat

    If you book an extra seat via telephone before midnight on the same day as you book your flight, the extra seat will cost the same as your own seat and there will be no extra charge. If an extra seat is added later, it will be charged at the current flight price as shown on the Internet.

    Note:

    Eurowings accepts no liability for musical instruments carried in the cabin.
    All regulations apply to Eurowings flights with anEW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What benefits does the Eurowings SMART fare offer?

    Tailored to your specific needs – our SMART fare includes certain additional services and allows you to add others in yourself.

    SMART fare is our standard fare and includes all the BASIC fare flight services, and also one item of luggage, one item of hand luggage guaranteed in the cabin as well as priority boarding*.

     

    * not available at all airports

    How do I book extra services at Eurowings?

    Need assistance boarding? Want to bring along your golf gear, skis or a bodyboard? No problem: you can add "extras" to flights with Eurowings during the flight booking process.

    How it works:

    Already completed your booking, but still want to purchase some extras? You can add them under "Book add-ons". Click here for more information.

    Naturally, our call centre is happy to help you with telephone reservations: +49 (0)221 – 59988222 (5.00 a.m. – 12.00 midnight CET)1

    Important:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. Extras on flights with our partner airlines can only be added through the relevant airline. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Footnote list

    8 €0.20 per call from landlines – €0.60 per call from mobiles

  • How do I redeem my Boomerang Club miles at Eurowings?

    You can book any available award flight at the BASIC, SMART, BEST or BIZclass fare level very simply online. To do this, click on "Redeem" and log in with your Boomerang Club details. You can then select and book the flight you want using the "Book award flight" function.

    Your award flight must be booked no later than two days before the desired departure date and is subject to availability. You can also transfer your award flight to someone else or add bookings for companions.

    Please note that Boomerang Club miles can only be redeemed for Eurowings award flights.

    What charges apply for checking in luggage at Eurowings?

    You will be charged for each item of luggage that you check in. If you check in more than one bag weighing 23 kg, an additional fixed charge for excess luggage applies.

    If you book your first piece of luggage up to 23 kg on the website, a surcharge of from € 15 / £13 / CHF 17 / $17 / CZK 386 / SEK 154 / NOK 143 / PLN 65 / HUF 4,785 per route and passenger (the exact amount depends on the route) will apply. This amount is increased to €30 / £26 / CHF 35 / $35 / CZK 771 / SEK 307 / NOK 286 / PLN 129 / HUF 9,571 (the exact amount depends on the route) for bookings at the airport counter. If you check in more than one bag weighing 23 kg, an additional charge will apply.

    Luggage can be registered at the time of booking the flight or at a later date.

    SMART fare

    Passengers who have booked the SMART fare can check in one item of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

    BEST fare

    Passengers who have booked the BEST fare can check in two items of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

    BIZclass fare

    If you have booked the BIZclass fare, you can place two pieces of luggage of 32 kg (no extra or excess baggage) at no extra cost.

    Excess luggage

    Excess luggage can either be registered online or via telephone at the time of booking or added at a later date via the "My flight" area. Excess luggage can also be added via our mobile services in the "Add services" area. If this is not done, a highe fixed charge will apply when checking in excess luggage at the airport.

    Special luggage

    Special luggage includes sports equipment, pushchairs and cots and is subject to special terms. Please label each item of luggage to be checked in with your name or another personal mark.

    Note:

    Special terms apply for passengers travelling with sports equipment and special luggage.
    If you don't have a booking number but instead have an etix® ticket number, or if you have booked a Eurowings flight with one of our partner airlines or in a travel agency, then luggage regulations may vary. Please contact the relevant airline or your travel agency.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What benefits does the Eurowings SMART fare offer?

    Tailored to your specific needs – our SMART fare includes certain additional services and allows you to add others in yourself.

    SMART fare is our standard fare and includes all the BASIC fare flight services, and also one item of luggage, one item of hand luggage guaranteed in the cabin as well as priority boarding*.

     

    * not available at all airports

    Are food and drink available on Eurowings flights?

    Yes, various food and drink options can be purchased at low prices on Eurowings flights. Fresh sandwiches, tasty snacks, hot and cold drinks – the choice is yours!

    BEST fare

    The BEST fare allows you to enjoy our BEST-Meals (one warm and one cold) including fresh products and specials. You can choose a drink during our on-board service.

    BIZclass-Tarif

    If you have booked a flight on a Short or medium-haul route with a BIZclass fare, enjoy our special meal and service at your place. Your favourite snack & drink come at no extra charge. On long haul flights you can make your choice from the menu between two starters and a vegetarian, fish or meat main course. A dessert or cheese plate round off your moment of culinary pleasure on board.

    What is the Miles & More executive bonus at Eurowings?

    The executive bonus is a 25% mileage bonus that you receive if you are a Frequent Traveller, Senator or HON Circle member.

  • Can I change my Eurowings flight booking?

    You can change the date of your Eurowings flight before web check-in closes prior to departure, as long as the flight will be taken by the same person on the same route and within our published flight schedule. You can make the change online or using your mobile phone, via our call centre or at the airport counter.

    If you decide to change your booking via telephone or in person, an additional processing charge will be incurred, unless you booked your flight with the Flex option.

    Changing the date of your flight

    1. Log in to "My flight" using your username and password. There you will find a summary of your booked flights.
    2. Select the flight you wish to change.
    3. Enter the new flight date.

    You can then change your flight on payment of a charge and, if necessary, on payment of the difference in fare for your new flight date.

    If you booked your flight with the Flex option, you can change your flight at no extra charge up to before web check-in closes prior to the planned departure time of the affected flight online, using your mobile, via telephone or in person at the airport counter. The Flex option also allows you to change the flight date after the planned departure time, as long as this is done on the same calendar day as the departure of the original flight, via our call centre or in person at the airport counter. If you do not cancel your flight until after the original departure date, a charge will be incurred.

    Please note that if the flight date is changed online, this can only be done within the same fare. If you would like to upgrade your fare (e.g. from BASIC to SMART), you can do so up to 72 hours prior to departure via telephone or at the airport counter.

    Note:

    If you have an etix® ticket number instead of a booking number, or if you have booked a flight operated by one of our partner airlines at eurowings.com or you have booked a Eurowings flight with one of our partner airlines or in a travel agency, please contact the relevant partner airline or your travel agency regarding this matter.

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

     Are you flying on Eurowings long-haul flights from Frankfurt or Munich to Bangkok?

    Unfortunately, no booking changes can be made via Eurowings Online Services for the following routes: outgoing and return flight for Frankfurt am Main (FRA) to Mauritius (MRU), Barbados (BGI), Windhoek (WDH) and Las Vegas (LAS), as well as Munich (MUC) to and from Bangkok (BKK).
    Please contact the Eurowings call centre.

    Changing the passenger name

    You can transfer your flight to another person before web check-in closes prior to departure via telephone on payment of a charge and by giving the booking number. Please note that if multiple legs have been booked as part of the journey, the passenger name may only be changed before web check-in closes prior to the planned departure of the first flight.

    Costs

    If the current flight price is higher than the price you originally paid, you must pay the difference in the fares.

    Note:

    If your Eurowings flight booking has an etix® ticket number, it is unfortunately not possible to change the passenger name.

    Can my Eurowings booking be transferred to someone else?

    Yes, name changes are possible on all Eurowings flights and can be reported with the booking code via our call centre up to before web check-in closes before the flight.

    Charges

    Name changes are subject only to a processing fee. However, if the current price of the flight is higher than the price you originally paid, you will be charged the difference as well.

    Note:

    If your booking is based on an etix® ticket number, we regret that no name change will be possible.

    What charges apply for checking in luggage at Eurowings?

    You will be charged for each item of luggage that you check in. If you check in more than one bag weighing 23 kg, an additional fixed charge for excess luggage applies.

    If you book your first piece of luggage up to 23 kg on the website, a surcharge of from € 15 / £13 / CHF 17 / $17 / CZK 386 / SEK 154 / NOK 143 / PLN 65 / HUF 4,785 per route and passenger (the exact amount depends on the route) will apply. This amount is increased to €30 / £26 / CHF 35 / $35 / CZK 771 / SEK 307 / NOK 286 / PLN 129 / HUF 9,571 (the exact amount depends on the route) for bookings at the airport counter. If you check in more than one bag weighing 23 kg, an additional charge will apply.

    Luggage can be registered at the time of booking the flight or at a later date.

    SMART fare

    Passengers who have booked the SMART fare can check in one item of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

    BEST fare

    Passengers who have booked the BEST fare can check in two items of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

    BIZclass fare

    If you have booked the BIZclass fare, you can place two pieces of luggage of 32 kg (no extra or excess baggage) at no extra cost.

    Excess luggage

    Excess luggage can either be registered online or via telephone at the time of booking or added at a later date via the "My flight" area. Excess luggage can also be added via our mobile services in the "Add services" area. If this is not done, a highe fixed charge will apply when checking in excess luggage at the airport.

    Special luggage

    Special luggage includes sports equipment, pushchairs and cots and is subject to special terms. Please label each item of luggage to be checked in with your name or another personal mark.

    Note:

    Special terms apply for passengers travelling with sports equipment and special luggage.
    If you don't have a booking number but instead have an etix® ticket number, or if you have booked a Eurowings flight with one of our partner airlines or in a travel agency, then luggage regulations may vary. Please contact the relevant airline or your travel agency.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can I carry musical instruments in the Eurowings cabin as hand luggage?

    Yes, musical instruments can be carried as hand luggage if their size does not exceed 55 x 40 x 23 cm. The following musical instruments can be taken on board as hand luggage, even if they are slightly over the maximum size: clarinets, flutes, French horns, oboes, violins, trumpets.

    Larger musical instruments (such as guitars) may only be transported in the cabin if they are in a soft case on an extra seat.

    The charges applicable for travelling with musical instruments can be found in this table.

    A musical instrument carried on board counts as one piece of hand luggage. You may only take one other piece of hand luggage with a maximum size of 40 x 30 x 10 cm on board.

    Exception:

    Double basses must be transported in a hard case and checked in as luggage. Due to their size, they may not be carried in the cabin.

    Extra seat

    If you book an extra seat via telephone before midnight on the same day as you book your flight, the extra seat will cost the same as your own seat and there will be no extra charge. If an extra seat is added later, it will be charged at the current flight price as shown on the Internet.

    Note:

    Eurowings accepts no liability for musical instruments carried in the cabin.
    All regulations apply to Eurowings flights with anEW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How do I book extra services at Eurowings?

    Need assistance boarding? Want to bring along your golf gear, skis or a bodyboard? No problem: you can add "extras" to flights with Eurowings during the flight booking process.

    How it works:

    Already completed your booking, but still want to purchase some extras? You can add them under "Book add-ons". Click here for more information.

    Naturally, our call centre is happy to help you with telephone reservations: +49 (0)221 – 59988222 (5.00 a.m. – 12.00 midnight CET)1

    Important:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. Extras on flights with our partner airlines can only be added through the relevant airline. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Footnote list

    9 €0.20 per call from landlines – €0.60 per call from mobiles

  • How do I book extra services at Eurowings?

    Need assistance boarding? Want to bring along your golf gear, skis or a bodyboard? No problem: you can add "extras" to flights with Eurowings during the flight booking process.

    How it works:

    Already completed your booking, but still want to purchase some extras? You can add them under "Book add-ons". Click here for more information.

    Naturally, our call centre is happy to help you with telephone reservations: +49 (0)221 – 59988222 (5.00 a.m. – 12.00 midnight CET)1

    Important:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. Extras on flights with our partner airlines can only be added through the relevant airline. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Footnote list

    10 €0.20 per call from landlines – €0.60 per call from mobiles

    Can I add luggage to an existing Eurowings booking?

    Yes, luggage can be added to a booking up to before web check-in closes before departure. If this is done online via "Book add-ons", via mobile in the "Manage bookings" area, or via telephone, the usual additional charges apply. You will pay more if you register your luggage when you get to the airport counter.

    Adding luggage to a booking online

    1. Log in on the page "Book add-ons".
    2. You will see an overview of your flights with all the services you have booked.
    3. Simply add your luggage or excess luggage.
    4. After clicking "Next" you just need to confirm your payment to complete the booking.
    5. We will then send you an updated booking confirmation.
    Note:

    Registered luggage cannot be removed.
    If you do not have a booking number, but instead have an etix® ticket number, or if you have booked a Eurowings flight with one of our partner airlines or in a travel agency, luggage regulations may vary. Please contact the relevant airline or your travel agency for more details.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How do I book additional services online after I have booked my Eurowings flight?

    1. After you have logged in on the "Book add-ons" page with your surname and booking code, you will see your itinerary with all of the services you have already booked.
    2. Now, simply add the additional services you want.
    3. Confirm your selection by clicking "Next".
    4. If you have selected a service that is subject to a charge, you will need to confirm once more to complete the booking. In such cases you will receive an updated booking confirmation.
    Note:

    Once booked, additional services cannot be cancelled.

    What services are available for passengers with disabilities at Eurowings?

    Passengers with disabilities can of course board the plane first. If you and your companion require additional help when checking in, boarding or on the way to your seat, we are on hand to offer assistance. Naturally, these additional services are available free of charge.

    Adding additional services

    In the second booking step, various assistance options can be added to your booking under "More services". Here, you can also register that you are bringing a wheelchair. However, you can also amend your booking and add additional services at a later date, up to before web check-in closes before departure – in the "My flight" section.

    More information on adding services to your booking at a later date can be found here.

    If you have any further questions, our competent employees at our call centre will be happy to assist you.

      Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can I add services to my Eurowings booking later?

    Yes, you can edit your booking and add the following extra services up to before web check-in closes before departure, whether you do it online, on your mobile phone, by phone or at one of our airport counters:

    • Regular, excess and special luggage (golfing equipment, bicycles and sports equipment such as surfboards, snowboards, bodyboards, diving gear, and sail and hang gliders)
    • Transport of pets
    • Seat reservations
    • Boarding and disembarking assistance for hearing or visually impaired passengers and travellers with restricted mobility
    • Boarding with a wheelchair
    • Assistance for passengers with restricted mobility from check-in to the aircraft, including assistance with steps to aircraft
    • Train connections to airport

    Please be aware that space restrictions prevent us from transporting unlimited amounts of special baggage. Once our space is used up, you will no longer be able to select this service.

    Fare upgrade

    Up to 72 hours before departure, you can still upgrade your fare by telephone or at our counters. There will be no processing charge if you do this by phone.

    Note:

    Do you have an etix® ticket number instead of a booking number? Did you book your Eurowings flight through a travel agent or one of our partner airlines? Did you book a flight with a partner airline at eurowings.com? If so, please contact the relevant airline or your travel agent.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • How do I redeem my Boomerang Club miles at Eurowings?

    You can book any available award flight at the BASIC, SMART, BEST or BIZclass fare level very simply online. To do this, click on "Redeem" and log in with your Boomerang Club details. You can then select and book the flight you want using the "Book award flight" function.

    Your award flight must be booked no later than two days before the desired departure date and is subject to availability. You can also transfer your award flight to someone else or add bookings for companions.

    Please note that Boomerang Club miles can only be redeemed for Eurowings award flights.

    Can I change the name of a passenger when I book an Eurowings award flight?

    You have the option of transferring your booking to another person. Until 2 hours before departure at the latest, you can have the name changed for a charge via our call centre by stating the booking code.

    If you have booked a flight involving several legs, please note that it is only possible to change passengers up to 2 hours before the scheduled departure time of the first (initial) leg of the flight.

    Can I cancel my Eurowings Miles & More award flight?

    Generally you can cancel your Miles & More award flight, unless it is a Fly Smart ticket or a mileage bargain. Boomerang Club award flights can unfortunately not be cancelled.

    If you are unable to make your flight, you must cancel it no later than 40 minutes before departure via our call centre or at the airport counter. Please note that we charge €75 per booking for this service.

    How many Boomerang Club miles do I need to book an award flight?

     

    Fare

    Germany/Europe incl. Northafrica

    one-way

    Germany/Europe incl. Northafrica

    round-trip

    Intercontinental

    one-way

    Intercontinental

    round-trip

    BASIC  9,000 20,000 40,000 80,000
    SMART 15,000 30,000 60,000 120,000
    BEST* - - 80,000 160,000

    BIZclass
    40,000  80,000  100,000  200,000 

    *: The BEST fare is not available on flights within Germany or within Europe. BEST fare premium flights will prospectively be available for international flights from August 2018.

    Is my Eurowings award flight subject to taxes and fees?

    Yes. Award flights are subject to regular taxes and fees and any additional charges. These will be displayed when you book your award flight.

  • Can I change my Eurowings flight booking?

    You can change the date of your Eurowings flight before web check-in closes prior to departure, as long as the flight will be taken by the same person on the same route and within our published flight schedule. You can make the change online or using your mobile phone, via our call centre or at the airport counter.

    If you decide to change your booking via telephone or in person, an additional processing charge will be incurred, unless you booked your flight with the Flex option.

    Changing the date of your flight

    1. Log in to "My flight" using your username and password. There you will find a summary of your booked flights.
    2. Select the flight you wish to change.
    3. Enter the new flight date.

    You can then change your flight on payment of a charge and, if necessary, on payment of the difference in fare for your new flight date.

    If you booked your flight with the Flex option, you can change your flight at no extra charge up to before web check-in closes prior to the planned departure time of the affected flight online, using your mobile, via telephone or in person at the airport counter. The Flex option also allows you to change the flight date after the planned departure time, as long as this is done on the same calendar day as the departure of the original flight, via our call centre or in person at the airport counter. If you do not cancel your flight until after the original departure date, a charge will be incurred.

    Please note that if the flight date is changed online, this can only be done within the same fare. If you would like to upgrade your fare (e.g. from BASIC to SMART), you can do so up to 72 hours prior to departure via telephone or at the airport counter.

    Note:

    If you have an etix® ticket number instead of a booking number, or if you have booked a flight operated by one of our partner airlines at eurowings.com or you have booked a Eurowings flight with one of our partner airlines or in a travel agency, please contact the relevant partner airline or your travel agency regarding this matter.

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

     Are you flying on Eurowings long-haul flights from Frankfurt or Munich to Bangkok?

    Unfortunately, no booking changes can be made via Eurowings Online Services for the following routes: outgoing and return flight for Frankfurt am Main (FRA) to Mauritius (MRU), Barbados (BGI), Windhoek (WDH) and Las Vegas (LAS), as well as Munich (MUC) to and from Bangkok (BKK).
    Please contact the Eurowings call centre.

    Changing the passenger name

    You can transfer your flight to another person before web check-in closes prior to departure via telephone on payment of a charge and by giving the booking number. Please note that if multiple legs have been booked as part of the journey, the passenger name may only be changed before web check-in closes prior to the planned departure of the first flight.

    Costs

    If the current flight price is higher than the price you originally paid, you must pay the difference in the fares.

    Note:

    If your Eurowings flight booking has an etix® ticket number, it is unfortunately not possible to change the passenger name.

    Can my Eurowings booking be transferred to someone else?

    Yes, name changes are possible on all Eurowings flights and can be reported with the booking code via our call centre up to before web check-in closes before the flight.

    Charges

    Name changes are subject only to a processing fee. However, if the current price of the flight is higher than the price you originally paid, you will be charged the difference as well.

    Note:

    If your booking is based on an etix® ticket number, we regret that no name change will be possible.

    Can I cancel my Eurowings booking?

    If you selected the Flex option when booking your SMART or BEST fare, you can cancel your flight before web check-in closes prior to departure at no extra charge. There are four ways to do this:

    • Via our website under "My flight"
    • Via our mobile services under "Manage flights"
    • Via our call centre
    • At our airport counters

    With the Flex option, flights can also be cancelled after the time of the original departure has passed, as long as this is done on the same calendar day as the departure of the original flight, either by telephone via the call centre or in person at the airport counter. If the flight is not cancelled until after the original departure date, a charge will be incurred.

    If you have selected another fare, your booking cannot be cancelled due to the low-cost price of the flight.

     Are you flying on Eurowings long-haul flights from Frankfurt or Munich to Bangkok?

    Unfortunately, you cannot cancel flights via Eurowings Online Services for the following routes: outgoing and return flight for Frankfurt am Main (FRA) to Mauritius (MRU), Barbados (BGI), Windhoek (WDH) and Las Vegas (LAS), as well as Munich (MUC) to and from Bangkok (BKK).
    Please contact the Eurowings call centre.

    Can I change the name of a passenger when I book an Eurowings award flight?

    You have the option of transferring your booking to another person. Until 2 hours before departure at the latest, you can have the name changed for a charge via our call centre by stating the booking code.

    If you have booked a flight involving several legs, please note that it is only possible to change passengers up to 2 hours before the scheduled departure time of the first (initial) leg of the flight.

    Can I change or cancel my Eurowings Blind Booking flight?

    You can change the travel dates and the names in your booking, but only via our call centre. You will have to pay the call centre charge, the booking change fee and the price difference for the new flight. Unfortunately, it is not possible to change the route you have booked.

    Please note that Blind Booking flights may not be cancelled.

    More information on the applicable charges

  • Can I change my Eurowings flight booking?

    You can change the date of your Eurowings flight before web check-in closes prior to departure, as long as the flight will be taken by the same person on the same route and within our published flight schedule. You can make the change online or using your mobile phone, via our call centre or at the airport counter.

    If you decide to change your booking via telephone or in person, an additional processing charge will be incurred, unless you booked your flight with the Flex option.

    Changing the date of your flight

    1. Log in to "My flight" using your username and password. There you will find a summary of your booked flights.
    2. Select the flight you wish to change.
    3. Enter the new flight date.

    You can then change your flight on payment of a charge and, if necessary, on payment of the difference in fare for your new flight date.

    If you booked your flight with the Flex option, you can change your flight at no extra charge up to before web check-in closes prior to the planned departure time of the affected flight online, using your mobile, via telephone or in person at the airport counter. The Flex option also allows you to change the flight date after the planned departure time, as long as this is done on the same calendar day as the departure of the original flight, via our call centre or in person at the airport counter. If you do not cancel your flight until after the original departure date, a charge will be incurred.

    Please note that if the flight date is changed online, this can only be done within the same fare. If you would like to upgrade your fare (e.g. from BASIC to SMART), you can do so up to 72 hours prior to departure via telephone or at the airport counter.

    Note:

    If you have an etix® ticket number instead of a booking number, or if you have booked a flight operated by one of our partner airlines at eurowings.com or you have booked a Eurowings flight with one of our partner airlines or in a travel agency, please contact the relevant partner airline or your travel agency regarding this matter.

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

     Are you flying on Eurowings long-haul flights from Frankfurt or Munich to Bangkok?

    Unfortunately, no booking changes can be made via Eurowings Online Services for the following routes: outgoing and return flight for Frankfurt am Main (FRA) to Mauritius (MRU), Barbados (BGI), Windhoek (WDH) and Las Vegas (LAS), as well as Munich (MUC) to and from Bangkok (BKK).
    Please contact the Eurowings call centre.

    Changing the passenger name

    You can transfer your flight to another person before web check-in closes prior to departure via telephone on payment of a charge and by giving the booking number. Please note that if multiple legs have been booked as part of the journey, the passenger name may only be changed before web check-in closes prior to the planned departure of the first flight.

    Costs

    If the current flight price is higher than the price you originally paid, you must pay the difference in the fares.

    Note:

    If your Eurowings flight booking has an etix® ticket number, it is unfortunately not possible to change the passenger name.

    Can I cancel my Eurowings booking?

    If you selected the Flex option when booking your SMART or BEST fare, you can cancel your flight before web check-in closes prior to departure at no extra charge. There are four ways to do this:

    • Via our website under "My flight"
    • Via our mobile services under "Manage flights"
    • Via our call centre
    • At our airport counters

    With the Flex option, flights can also be cancelled after the time of the original departure has passed, as long as this is done on the same calendar day as the departure of the original flight, either by telephone via the call centre or in person at the airport counter. If the flight is not cancelled until after the original departure date, a charge will be incurred.

    If you have selected another fare, your booking cannot be cancelled due to the low-cost price of the flight.

     Are you flying on Eurowings long-haul flights from Frankfurt or Munich to Bangkok?

    Unfortunately, you cannot cancel flights via Eurowings Online Services for the following routes: outgoing and return flight for Frankfurt am Main (FRA) to Mauritius (MRU), Barbados (BGI), Windhoek (WDH) and Las Vegas (LAS), as well as Munich (MUC) to and from Bangkok (BKK).
    Please contact the Eurowings call centre.

    Can I change or cancel my Eurowings Blind Booking flight?

    You can change the travel dates and the names in your booking, but only via our call centre. You will have to pay the call centre charge, the booking change fee and the price difference for the new flight. Unfortunately, it is not possible to change the route you have booked.

    Please note that Blind Booking flights may not be cancelled.

    More information on the applicable charges

    What options are available to me if I am unable to take my Eurowings flight?

    If you are unable to take your flight, you have three options:

    1. Change your booking to another date

    Flight bookings can be changed to another available date up to before web check-in closes before departure, provided that the flight will be taken by the same person on the same route and is on our published flight schedule. You can change your booking online, via our mobile services or by phoning our call centre. If you have added the Flex option to your SMART fare, BEST fare or BIZclass fare booking, you can change your flight free of charge up to before web check-in closes before departure. For other bookings, a fixed charge per passenger and per journey leg will be applied. The applicable amount can be found in our table of charges (Article 17 "BKG" and "NC1"). The flight price is determined by the fare that applies to the route at the time you change the booking. If the new flight is more expensive, you must pay the difference in price as well as the booking change fee. However, refunds will not be given if the new flight that is lower in price.

    Changing your booking online
    1. Log in to "My flight" using your username and password.
    2. In the overview of your booked flights, select the flight you wish to change.
    3. Enter the new flight date.

    Changes to flights made online must be made within the same fare. If you wish to change your fare, you can do so up to 72 hours before departure by telephone or at the airport counter.

    Charges

    Booking changes will incur a fixed charge and, if appropriate, the fare difference. We will also charge an administration fee for changes made via telephone or in person. This does not apply to flights booked with the Flex option.

    2. Name change

    You can transfer your flight to another person by telephone on payment of a charge, but only up to before web check-in closes before departure (or in the case of bookings of multiple journey legs, up to before web check-in closes before the first flight departs). Please have your booking number ready when you call.

    Charges

    If the current flight price is higher than the flight you originally booked, you will be required to pay the difference.

    Note:

    If your booking has an etix® ticket number, it is not possible to change a name for a Eurowings flight.

    3. Cancellation

    If you have added the Flex option to your SMART fare, BEST fare or BIZclass fare fare booking, you may cancel your flight up to 40 minutes before departure free of charge. Unfortunately, other bookings cannot be cancelled on account of their low prices. However, the flight dates can be changed online in the "My flight" area. Alternatively, you can call us to have the flights transferred to another person; a charge will apply.

    There are four ways to cancel a flight booked with the SMART, BEST or BIZclass fare with the Flex option:

    With the Flex option, bookings may also be cancelled after the original travel date has passed. This option is free of charge, but flights must be cancelled on the same day as the original scheduled departure date by phone or in person at our airport counters. If a booking is changed or cancelled after the original departure date, a fixed charge will apply.

     Note:

    If you have an etix® ticket number rather than a booking number, or if you have booked a flight operated by one of our partner airlines at eurowings.com or in a travel agency, please contact the relevant airline or your travel agency regarding this matter.

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

     Are you flying on Eurowings long-haul flights from Frankfurt or Munich to Bangkok?

    Unfortunately you cannot make any adjustments to your flight via Eurowings Online Services for the following routes: outgoing and return flight for Frankfurt am Main (FRA) to Mauritius (MRU), Barbados (BGI), Windhoek (WDH) and Las Vegas (LAS), as well as Munich (MUC) to and from Bangkok (BKK). Please contact the Eurowings call centre.

    Can I cancel my Eurowings Miles & More award flight?

    Generally you can cancel your Miles & More award flight, unless it is a Fly Smart ticket or a mileage bargain. Boomerang Club award flights can unfortunately not be cancelled.

    If you are unable to make your flight, you must cancel it no later than 40 minutes before departure via our call centre or at the airport counter. Please note that we charge €75 per booking for this service.

  • How does Eurowings Blind Booking work?

    This option requires a bit of spontaneity as you don't initially know where you'll be heading. In return, we guarantee you our attractive low prices – even for last-minute bookings!

    How it works:

    1. On the "Blind Booking" page, select your departure airport and the theme of your trip, e.g. "Party" or "Culture". Each category contains various destinations, one of which will be allotted to you at the end of the booking process.
    2. For a small fee you can rule out certain destinations.
    3. Enter your desired travel dates and the number of travellers.
    4. When the booking is complete you will be told your destination so you can prepare for your trip.

    More information on Blind Booking

    Note:

    Blind Booking flights can also be paid for with a voucher.

    Can I change or cancel my Eurowings Blind Booking flight?

    You can change the travel dates and the names in your booking, but only via our call centre. You will have to pay the call centre charge, the booking change fee and the price difference for the new flight. Unfortunately, it is not possible to change the route you have booked.

    Please note that Blind Booking flights may not be cancelled.

    More information on the applicable charges

    How far in advance can I book a Eurowings Blind Booking flight?

    Blind Booking flights can be booked up to 45 days days before departure.

    How do I redeem Eurowings flight vouchers?

    Do you wish to redeem a flight voucher? Flight vouchers can be redeemed online or via your mobile phone.

    How it works:

    1. Select your desired flight and then the "Voucher" payment method.
    2. If the amount due exceeds the value of the voucher, you can pay the remaining balance via another payment method.
    3. If the value of the voucher exceeds the amount due, the remaining credit will still be valid and can be redeemed on another booking. This only applies to purchased vouchers, however. We will not make cash payments for the value of the voucher or any remaining credit.

    Validity

    • Vouchers may only be redeemed against Eurowings flights, including Blind Booking flights. Bookings may be changed in accordance with the GCC.
    • Vouchers may also be used to pay for additional services that are directly related to the flight either at the time of the initial booking or at a later date.

    Exceptions

    • Vouchers may not be used to book any package deals (e.g. flight and hotel) or partner offers (e.g. Rail&Fly, hotels, rental cars and insurance).
    • We regret to inform you that it is not possible to redeem vouchers for long-haul flights at this time.

    Promotional vouchers

    Separate conditions apply for promotional vouchers given away in competitions or as part of marketing campaigns.

    Terms of use for promotional vouchers

    Will I be awarded miles for Eurowings Blind Booking flights?

    Yes, you can collect Boomerang Club miles on Blind Booking flights, but not Miles & More premium miles.

    More information on our bonus programme

  • What payment options are available at Eurowings?

    Service is very important to us, so we offer a wide range of payment options. We ask for your understanding in the event that not all payment options are available to you.

    Direct debit

    You can pay via direct debit up to 5 days before departure as long as the following requirements are fulfilled:

    • You hold a current account.
    • Sufficient funds are available in your account.

    Any charges incurred by cancelled payments or insufficient funds will be added to the flight price. In the event of a chargeback, please do not make any payments. We will contact you as soon as possible to discuss the next steps.

    Note:

    Direct debit arrangements may vary for flights booked with our partner airlines at eurowings.com

    Credit cards

    You can also pay with your credit card as long as you are entitled to use it to pay over the phone or online. For more information on this, please contact your bank.

    We accept the following credit cards:

    • MasterCard
    • Debit MasterCard
    • American Express
    • VISA Card
    • VISA Electron
    • VISA Debit Card
    • AirPlus
    • Diners Club

    Unfortunately, we are currently unable to accept Eurocheque cards.

    PayPal

    You can either authorise PayPal to transfer the payment amount to us, or you can authorise us to withdraw the relevant amount from your PayPal account.

    Paying on invoice (RatePAY)

    You can also pay for your flight and any charged additional services via RatePAY invoice if:

    • You book online and the amount payable is at least €20 but no more than €2,000
    • The flight price is given in euros
    • Your billing and contact address is your personal address and is within the Federal Republic of Germany or Austria
    • You have a positive credit check

    Detailed information can be found in the RatePAY data protection declaration.

    If you fulfil these criteria and we have accepted your request to pay via RatePAY invoice, the invoice amount will be due on the tenth bank working day after booking, or at the latest on the last bank working day before departure. Payment must arrive in the receiving account by this date. Please only transfer the payment to the bank account specified on the invoice.

    If you are unable to use this payment method, we can offer you an alternative payment option.

    Note:

    This payment method can only be used to pay for flight bookings.

    Cash payments

    You may only pay in cash if you book your ticket at one of our airport counters.

    Vouchers

    Paying for a booking with a voucher is quick and simple:

    1. In the "Payment" step of the online booking process, select the option to pay with a voucher.
    2. Enter your voucher code and then check the code entered and the travel services in your basket.
    3. Click on "Confirm booking" to complete your booking.

    If the price of the flight exceeds the value of your voucher, you may pay the remaining amount either with another voucher or another payment method.

    Validity

    Vouchers may only be used to book Eurowings flight services and not partner offers (e.g. Rail&Fly, rental cars or hotels).

    Please note that conditions of use vary for purchased and promotional vouchers.

    Note:

    Vouchers may not be used to book flights with our partner airlines at eurowings.com. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How do I redeem Eurowings flight vouchers?

    Do you wish to redeem a flight voucher? Flight vouchers can be redeemed online or via your mobile phone.

    How it works:

    1. Select your desired flight and then the "Voucher" payment method.
    2. If the amount due exceeds the value of the voucher, you can pay the remaining balance via another payment method.
    3. If the value of the voucher exceeds the amount due, the remaining credit will still be valid and can be redeemed on another booking. This only applies to purchased vouchers, however. We will not make cash payments for the value of the voucher or any remaining credit.

    Validity

    • Vouchers may only be redeemed against Eurowings flights, including Blind Booking flights. Bookings may be changed in accordance with the GCC.
    • Vouchers may also be used to pay for additional services that are directly related to the flight either at the time of the initial booking or at a later date.

    Exceptions

    • Vouchers may not be used to book any package deals (e.g. flight and hotel) or partner offers (e.g. Rail&Fly, hotels, rental cars and insurance).
    • We regret to inform you that it is not possible to redeem vouchers for long-haul flights at this time.

    Promotional vouchers

    Separate conditions apply for promotional vouchers given away in competitions or as part of marketing campaigns.

    Terms of use for promotional vouchers

    How can I buy Eurowings flight vouchers?

    You can only buy flight vouchers online on our "Flight vouchers" page. Here's how it works:

    1. Select a voucher theme and enter the desired voucher value.
    2. You can also choose to write a personal message for the voucher recipient.
    3. After entering your contact details, you will proceed to payment. Please note that flight vouchers can not be paid by direct debit.
    4. Your voucher will then be sent via email either to you or to the voucher recipient.
    Note:

    Flight vouchers may only be purchased in euros, but may also be redeemed for flights paid for in a different currency.

    What conditions apply for Eurowings flight vouchers?

    • Eurowings accepts no liability for loss of vouchers or voucher codes and will not issue replacements.
    • Vouchers may only be used for private purposes. Other uses such as selling vouchers on the Internet for commercial purposes, either yourself or through third parties, are not permitted without prior authorisation from Eurowings.
    • Please note: we regret to inform you that it is not possible to redeem vouchers for long-haul flights at this time.

    Further information can be found in the Terms of Use.

    Click here to view the GCC, which apply for the purchase and redemption of vouchers.

    Promotional vouchers

    Separate Terms of use apply for promotional vouchers given away in competitions or as part of marketing campaigns.

    How long are Eurowings flight vouchers valid for?

    You can redeem our Eurowings flight vouchers any time before the end of the third year after purchase. Vouchers may not be extended or exchanged for cash.

    Please note that vouchers may not be used until we have received payment, or at the very least 24 hours day after purchase. If payment is made via direct debit, the voucher may only be used 5 days after payment.

    Promotional vouchers

    Separate terms of use apply for promotional vouchers given away in competitions or as part of marketing campaigns:

    Terms of use for promotional vouchers

  • What are the General Conditions for Group Bookings at Eurowings?

    1. Validity

    The Eurowings General Conditions for Group Bookings apply to each carriage of passengers and luggage advertised and booked via Eurowings GmbH (hereinafter "Eurowings") for groups of more than 9 people ("Group Booking").

    2. Contract of Carriage/booking

    The Contract of Carriage comes into effect when the contact person returns the booking quotation (Offer) and Eurowings issues the booking confirmation (Acceptance).
    Unless the booking is for a family, the contact person acts as the group representative. In this case, the contact person concludes the Contract of Carriage in his or her own name on behalf of the individual group members.

    3. Processing via a contact person

    The entire booking process, including payment, is carried out via the contact person named in the quotation. Essential information, such as the Eurowings General Conditions of Carriage (GCC), flight schedules, flight changes, etc. is to be provided to the group members by the contact person in good time and in full. Information given to the contact person will be assumed to have been passed on to the remaining group members.

    4. List of names

    A complete list of names of all group members must be provided to Eurowings at the latest 4 working days before departure.

    5. Booking changes/cancellation

    Bookings may be changed (flight times or dates) before departure and will incur an additional charge (per person and journey leg) plus the difference in the new flight price, if applicable. After the scheduled departure time, changes may no longer be made. For groups of 12 travellers or more, 10% of the group (rounded down to the nearest individual) may cancel up to a month before departure and will receive a full reimbursement. Additional passengers (1–9 people) may only be added separately online or via the call centre at the current Eurowings flight price (subject to availability).

    6. Refusal of carriage for a group member

    If a group member is refused carriage for good cause, the remaining group members do not have the right to cancel the booking. The obligation to pay the Group Booking price still stands. In addition, the General Conditions of Carriage (GCC) apply, insofar as no contradictory clause exists in the General Conditions for Group Bookings.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How do I make a Eurowings group booking?

    1. If you would like to book a Eurowings flight for more than 9 people, please first fill out our group enquiry form in full.
    2. After you have submitted the form, we will send you a personalised, non-binding quotation via email.
    3. If you accept the quotation, please email us a request to conclude a binding contract of air carriage on the basis of the quotation.
    4. We will send you a booking confirmation via email within two working days.

    Click here to proceed to group booking.

    Providing the names of group members

    The names of the group members must be provided to us at the latest 4 working days before the scheduled outbound departure date, excluding the date of travel. If names are provided later or are changed, additional charges will be applied.

    Cancellation for more than 12 travellers

    You may cancel the booking for 10% of the group members (rounded down to the nearest individual) up to a month before departure and you will receive reimbursement for the travel payment in full, provided that the original group contained 12 or more travellers.

    The full terms are available in our General Conditions of Carriage.

    Our employees are available to answer any questions you may have relating to group bookings. Contact us daily between 9.00 a.m. and 12.00 p.m. and between 1.00 p.m. and 5.00 p.m. (CET).

    You can reach the group department by telephone on 01806 122 345 ((the international rates of your phone service provider apply) per call from landlines – max. (the international rates of your phone service provider apply) per call from mobile phones) or by email at gruppen@eurowings.com.

    Note:

    If you would like to make a group booking with one of our partner airlines, please contact the relevant airline. The corresponding terms of this airline apply. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How many people must travel together to qualify as a group at Eurowings?

    If more than 9 people are travelling together, they qualify as a group for Eurowings.

    How many people can I book flights for with Eurowings Blind Booking?

    Blind Booking flights can be booked for a maximum of 9 passengers.

    What is the maximum number of people for whom I can book online at Eurowings?

    Under "Booking" you can book a flight for up to 9 people. You must provide the first name and surname of each person.

    If you would like to book flights for more than 9  people, you will find more information here.

  • Do payment surcharges apply at Eurowings?

    No, transactions incur no additional costs.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What payment options are available at Eurowings?

    Service is very important to us, so we offer a wide range of payment options. We ask for your understanding in the event that not all payment options are available to you.

    Direct debit

    You can pay via direct debit up to 5 days before departure as long as the following requirements are fulfilled:

    • You hold a current account.
    • Sufficient funds are available in your account.

    Any charges incurred by cancelled payments or insufficient funds will be added to the flight price. In the event of a chargeback, please do not make any payments. We will contact you as soon as possible to discuss the next steps.

    Note:

    Direct debit arrangements may vary for flights booked with our partner airlines at eurowings.com

    Credit cards

    You can also pay with your credit card as long as you are entitled to use it to pay over the phone or online. For more information on this, please contact your bank.

    We accept the following credit cards:

    • MasterCard
    • Debit MasterCard
    • American Express
    • VISA Card
    • VISA Electron
    • VISA Debit Card
    • AirPlus
    • Diners Club

    Unfortunately, we are currently unable to accept Eurocheque cards.

    PayPal

    You can either authorise PayPal to transfer the payment amount to us, or you can authorise us to withdraw the relevant amount from your PayPal account.

    Paying on invoice (RatePAY)

    You can also pay for your flight and any charged additional services via RatePAY invoice if:

    • You book online and the amount payable is at least €20 but no more than €2,000
    • The flight price is given in euros
    • Your billing and contact address is your personal address and is within the Federal Republic of Germany or Austria
    • You have a positive credit check

    Detailed information can be found in the RatePAY data protection declaration.

    If you fulfil these criteria and we have accepted your request to pay via RatePAY invoice, the invoice amount will be due on the tenth bank working day after booking, or at the latest on the last bank working day before departure. Payment must arrive in the receiving account by this date. Please only transfer the payment to the bank account specified on the invoice.

    If you are unable to use this payment method, we can offer you an alternative payment option.

    Note:

    This payment method can only be used to pay for flight bookings.

    Cash payments

    You may only pay in cash if you book your ticket at one of our airport counters.

    Vouchers

    Paying for a booking with a voucher is quick and simple:

    1. In the "Payment" step of the online booking process, select the option to pay with a voucher.
    2. Enter your voucher code and then check the code entered and the travel services in your basket.
    3. Click on "Confirm booking" to complete your booking.

    If the price of the flight exceeds the value of your voucher, you may pay the remaining amount either with another voucher or another payment method.

    Validity

    Vouchers may only be used to book Eurowings flight services and not partner offers (e.g. Rail&Fly, rental cars or hotels).

    Please note that conditions of use vary for purchased and promotional vouchers.

    Note:

    Vouchers may not be used to book flights with our partner airlines at eurowings.com. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What does 'Payment status: declined/pending' mean on the Eurowings pages 'My bookings' or 'Booking changes'?

    The status display under "My flight" or "View booking" allows you to track the status of your payment and see when your payment has been debited successfully.

    Declined

    The status "Declined" is displayed if the payment could not be completed for some reason or if your direct debit has been returned.

    Please note that if payment is unsuccessful, reservations may be cancelled without warning in accordance with the Conditions of Carriage (item 4.5).

    Pending

    The status "Pending" means that authorisation is still in progress, but your seat is reserved. If payment is unsuccessful, the status will change to "Declined".

    Confirmed

    If the status "Confirmed" is displayed, both your payment and reservation have been successfully completed and your flight booking has been confirmed.

    If you have any questions about your payment status, our competent employees at our call centre will be happy to advise you.

    You can check the status of your payment here.

    When will the payment be debited by Eurowings from my account?

    Payment for your trip is due as soon as your booking is confirmed. Debiting can take up to a few days depending on your bank, so you must ensure there are sufficient funds in your account until the payment has been debited.

  • How will I receive my invoice at Eurowings?

    You will receive your Eurowings invoice via email. This is your electronic plane ticket. Article 34 of the German Turnover Tax Implementing Regulation (UStDV) recognises transport tickets as invoices and the German Ministry of Finance (BMF) statement of 29 January 2004, Ref. IV B 7 – S 7280 – 19/04, recognises transport tickets as invoices (without electronic signature) entitling the purchaser to input tax deduction.

    Lost your booking confirmation?

    No problem: just phone our call centre and we will be happy to send you a new booking confirmation.

    Note:

    If you have an etix® ticket number or if you have booked a flight with one of our partner airlines at eurowings.com or a Eurowings flight at one of our partner airline websites or at a travel agency, please contact the relevant airline or your travel agency to request an invoice.

    Why does VAT not appear on my invoice at Eurowings?

    Only Eurowings flights within Germany are subject to VAT. Invoices for international flights therefore do not show VAT. 

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can billing addresses or bank details be changed after booking at Eurowings?

    No, after a booking has been completed it is no longer possible to change your details.

    Does my Eurowings booking confirmation/invoice entitle me to input tax deduction?

    Eurowings invoices are electronic plane tickets. Article 34 of the German Turnover Tax Implementing Regulation (UStDV) recognises transport tickets as invoices and the statement of the German Ministry of Finance (BMF) of 29 January 2004, Ref. IV B 7 – S 7280 – 19/04, recognises transport tickets as invoices (without electronic signature) entitling the purchaser to input tax deduction.

    Note:

    For questions relating to invoices issued by our partner airlines, please contact the relevant airline. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • What may I pack in my luggage and what is prohibited at Eurowings?

    For security reasons, your luggage must comply with certain regulations and restrictions. There are also measures and guidelines which must be observed.

    More information can be found in the GCC (General Conditions of Carriage).

    Information on hazardous materials (e.g. electronic devices with lithium batteries, e-cigarettes) and their transport can be found here. If your device/item is not listed, please send us your query by email to service@eurowings.com.

    Information on lithium-ion batteries for wheelchairs and other mobility aids can be found here under the section ‘Passengers with wheelchairs’.

     

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

     

    Are my credit card details safe when I book online at Eurowings?

    To ensure that your credit cards and personal information are kept as secure as possible, we use the most up-to-date Secure Sockets Layer technology (SSL with 128-bit encryption). This is the most secure method of transferring sensitive data over the Internet. We also meet the Payment Card Industry Data Security Standards (PCI DSS).

    The common certification standard of international payment systems ensures secure processing and storage of all payment card details. At the beginning of 2010, Germanwings was one of the first European airlines to achieve conformity with the PCI DSS and prove this in an audit by the independent accredited auditing firm SRC Security Research & Consulting GmbH.

    Note:

    We recommend that you use the latest version of your browser to ensure that your transactions are processed securely.

    What are the General Conditions for Group Bookings at Eurowings?

    1. Validity

    The Eurowings General Conditions for Group Bookings apply to each carriage of passengers and luggage advertised and booked via Eurowings GmbH (hereinafter "Eurowings") for groups of more than 9 people ("Group Booking").

    2. Contract of Carriage/booking

    The Contract of Carriage comes into effect when the contact person returns the booking quotation (Offer) and Eurowings issues the booking confirmation (Acceptance).
    Unless the booking is for a family, the contact person acts as the group representative. In this case, the contact person concludes the Contract of Carriage in his or her own name on behalf of the individual group members.

    3. Processing via a contact person

    The entire booking process, including payment, is carried out via the contact person named in the quotation. Essential information, such as the Eurowings General Conditions of Carriage (GCC), flight schedules, flight changes, etc. is to be provided to the group members by the contact person in good time and in full. Information given to the contact person will be assumed to have been passed on to the remaining group members.

    4. List of names

    A complete list of names of all group members must be provided to Eurowings at the latest 4 working days before departure.

    5. Booking changes/cancellation

    Bookings may be changed (flight times or dates) before departure and will incur an additional charge (per person and journey leg) plus the difference in the new flight price, if applicable. After the scheduled departure time, changes may no longer be made. For groups of 12 travellers or more, 10% of the group (rounded down to the nearest individual) may cancel up to a month before departure and will receive a full reimbursement. Additional passengers (1–9 people) may only be added separately online or via the call centre at the current Eurowings flight price (subject to availability).

    6. Refusal of carriage for a group member

    If a group member is refused carriage for good cause, the remaining group members do not have the right to cancel the booking. The obligation to pay the Group Booking price still stands. In addition, the General Conditions of Carriage (GCC) apply, insofar as no contradictory clause exists in the General Conditions for Group Bookings.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How do I make a Eurowings group booking?

    1. If you would like to book a Eurowings flight for more than 9 people, please first fill out our group enquiry form in full.
    2. After you have submitted the form, we will send you a personalised, non-binding quotation via email.
    3. If you accept the quotation, please email us a request to conclude a binding contract of air carriage on the basis of the quotation.
    4. We will send you a booking confirmation via email within two working days.

    Click here to proceed to group booking.

    Providing the names of group members

    The names of the group members must be provided to us at the latest 4 working days before the scheduled outbound departure date, excluding the date of travel. If names are provided later or are changed, additional charges will be applied.

    Cancellation for more than 12 travellers

    You may cancel the booking for 10% of the group members (rounded down to the nearest individual) up to a month before departure and you will receive reimbursement for the travel payment in full, provided that the original group contained 12 or more travellers.

    The full terms are available in our General Conditions of Carriage.

    Our employees are available to answer any questions you may have relating to group bookings. Contact us daily between 9.00 a.m. and 12.00 p.m. and between 1.00 p.m. and 5.00 p.m. (CET).

    You can reach the group department by telephone on 01806 122 345 ((the international rates of your phone service provider apply) per call from landlines – max. (the international rates of your phone service provider apply) per call from mobile phones) or by email at gruppen@eurowings.com.

    Note:

    If you would like to make a group booking with one of our partner airlines, please contact the relevant airline. The corresponding terms of this airline apply. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How long will Eurowings store my mobile number?

    If you unsubscribe from our SMS Newsflash service, your mobile number will be deleted from our database immediately.

  • What is Eurowings Save Your Price?

    Save Your Price is a function which enables customers to save a selected flight price for a 72-hour period.

    Which payment methods can I use to pay for the Eurowings Save Your Price charge?

    All current payment methods can be used. The only payment methods not available for Save Your Price are payment upon invoice (via RatePay), by American Express or by voucher.

    Can I confirm the final Eurowings flight booking by telephone?

    You can also confirm the final flight booking by telephone. Please note that in this case there is a standard service charge payable for telephone bookings.

    Can Eurowings Save Your Price also be used with third-party suppliers such as online travel portals?

    No, this service is available exclusively on eurowings.com.

    For a selected Eurowings return flight, can I just save one of the two flights?

    No, when you select a return flight, only the total flight price can be saved. To save just one flight, the option “One-way only” must be selected.

Frequently asked questions relating to the topic: Booking and booking changes

  • Do I need a visa to enter one of the countries Eurowings flies to?

    That depends on your nationality and your travel destination. For this reason we regret we are unable to give you a more detailed answer to this question.

    Please go to the local consulate or tourist information office of your destination country well before your flight. It is your responsibility as the passenger to have all necessary documentation ready on arrival.

    How will I receive my invoice at Eurowings?

    You will receive your Eurowings invoice via email. This is your electronic plane ticket. Article 34 of the German Turnover Tax Implementing Regulation (UStDV) recognises transport tickets as invoices and the German Ministry of Finance (BMF) statement of 29 January 2004, Ref. IV B 7 – S 7280 – 19/04, recognises transport tickets as invoices (without electronic signature) entitling the purchaser to input tax deduction.

    Lost your booking confirmation?

    No problem: just phone our call centre and we will be happy to send you a new booking confirmation.

    Note:

    If you have an etix® ticket number or if you have booked a flight with one of our partner airlines at eurowings.com or a Eurowings flight at one of our partner airline websites or at a travel agency, please contact the relevant airline or your travel agency to request an invoice.

    Can I carry musical instruments in the Eurowings cabin as hand luggage?

    Yes, musical instruments can be carried as hand luggage if their size does not exceed 55 x 40 x 23 cm. The following musical instruments can be taken on board as hand luggage, even if they are slightly over the maximum size: clarinets, flutes, French horns, oboes, violins, trumpets.

    Larger musical instruments (such as guitars) may only be transported in the cabin if they are in a soft case on an extra seat.

    The charges applicable for travelling with musical instruments can be found in this table.

    A musical instrument carried on board counts as one piece of hand luggage. You may only take one other piece of hand luggage with a maximum size of 40 x 30 x 10 cm on board.

    Exception:

    Double basses must be transported in a hard case and checked in as luggage. Due to their size, they may not be carried in the cabin.

    Extra seat

    If you book an extra seat via telephone before midnight on the same day as you book your flight, the extra seat will cost the same as your own seat and there will be no extra charge. If an extra seat is added later, it will be charged at the current flight price as shown on the Internet.

    Note:

    Eurowings accepts no liability for musical instruments carried in the cabin.
    All regulations apply to Eurowings flights with anEW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What benefits does the Eurowings SMART fare offer?

    Tailored to your specific needs – our SMART fare includes certain additional services and allows you to add others in yourself.

    SMART fare is our standard fare and includes all the BASIC fare flight services, and also one item of luggage, one item of hand luggage guaranteed in the cabin as well as priority boarding*.

     

    * not available at all airports

    How do I book extra services at Eurowings?

    Need assistance boarding? Want to bring along your golf gear, skis or a bodyboard? No problem: you can add "extras" to flights with Eurowings during the flight booking process.

    How it works:

    Already completed your booking, but still want to purchase some extras? You can add them under "Book add-ons". Click here for more information.

    Naturally, our call centre is happy to help you with telephone reservations: +49 (0)221 – 59988222 (5.00 a.m. – 12.00 midnight CET)1

    Important:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. Extras on flights with our partner airlines can only be added through the relevant airline. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Footnote list

    11 €0.20 per call from landlines – €0.60 per call from mobiles

  • How do I redeem my Boomerang Club miles at Eurowings?

    You can book any available award flight at the BASIC, SMART, BEST or BIZclass fare level very simply online. To do this, click on "Redeem" and log in with your Boomerang Club details. You can then select and book the flight you want using the "Book award flight" function.

    Your award flight must be booked no later than two days before the desired departure date and is subject to availability. You can also transfer your award flight to someone else or add bookings for companions.

    Please note that Boomerang Club miles can only be redeemed for Eurowings award flights.

    What charges apply for checking in luggage at Eurowings?

    You will be charged for each item of luggage that you check in. If you check in more than one bag weighing 23 kg, an additional fixed charge for excess luggage applies.

    If you book your first piece of luggage up to 23 kg on the website, a surcharge of from € 15 / £13 / CHF 17 / $17 / CZK 386 / SEK 154 / NOK 143 / PLN 65 / HUF 4,785 per route and passenger (the exact amount depends on the route) will apply. This amount is increased to €30 / £26 / CHF 35 / $35 / CZK 771 / SEK 307 / NOK 286 / PLN 129 / HUF 9,571 (the exact amount depends on the route) for bookings at the airport counter. If you check in more than one bag weighing 23 kg, an additional charge will apply.

    Luggage can be registered at the time of booking the flight or at a later date.

    SMART fare

    Passengers who have booked the SMART fare can check in one item of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

    BEST fare

    Passengers who have booked the BEST fare can check in two items of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

    BIZclass fare

    If you have booked the BIZclass fare, you can place two pieces of luggage of 32 kg (no extra or excess baggage) at no extra cost.

    Excess luggage

    Excess luggage can either be registered online or via telephone at the time of booking or added at a later date via the "My flight" area. Excess luggage can also be added via our mobile services in the "Add services" area. If this is not done, a highe fixed charge will apply when checking in excess luggage at the airport.

    Special luggage

    Special luggage includes sports equipment, pushchairs and cots and is subject to special terms. Please label each item of luggage to be checked in with your name or another personal mark.

    Note:

    Special terms apply for passengers travelling with sports equipment and special luggage.
    If you don't have a booking number but instead have an etix® ticket number, or if you have booked a Eurowings flight with one of our partner airlines or in a travel agency, then luggage regulations may vary. Please contact the relevant airline or your travel agency.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What benefits does the Eurowings SMART fare offer?

    Tailored to your specific needs – our SMART fare includes certain additional services and allows you to add others in yourself.

    SMART fare is our standard fare and includes all the BASIC fare flight services, and also one item of luggage, one item of hand luggage guaranteed in the cabin as well as priority boarding*.

     

    * not available at all airports

    Are food and drink available on Eurowings flights?

    Yes, various food and drink options can be purchased at low prices on Eurowings flights. Fresh sandwiches, tasty snacks, hot and cold drinks – the choice is yours!

    BEST fare

    The BEST fare allows you to enjoy our BEST-Meals (one warm and one cold) including fresh products and specials. You can choose a drink during our on-board service.

    BIZclass-Tarif

    If you have booked a flight on a Short or medium-haul route with a BIZclass fare, enjoy our special meal and service at your place. Your favourite snack & drink come at no extra charge. On long haul flights you can make your choice from the menu between two starters and a vegetarian, fish or meat main course. A dessert or cheese plate round off your moment of culinary pleasure on board.

    What is the Miles & More executive bonus at Eurowings?

    The executive bonus is a 25% mileage bonus that you receive if you are a Frequent Traveller, Senator or HON Circle member.

  • Can I change my Eurowings flight booking?

    You can change the date of your Eurowings flight before web check-in closes prior to departure, as long as the flight will be taken by the same person on the same route and within our published flight schedule. You can make the change online or using your mobile phone, via our call centre or at the airport counter.

    If you decide to change your booking via telephone or in person, an additional processing charge will be incurred, unless you booked your flight with the Flex option.

    Changing the date of your flight

    1. Log in to "My flight" using your username and password. There you will find a summary of your booked flights.
    2. Select the flight you wish to change.
    3. Enter the new flight date.

    You can then change your flight on payment of a charge and, if necessary, on payment of the difference in fare for your new flight date.

    If you booked your flight with the Flex option, you can change your flight at no extra charge up to before web check-in closes prior to the planned departure time of the affected flight online, using your mobile, via telephone or in person at the airport counter. The Flex option also allows you to change the flight date after the planned departure time, as long as this is done on the same calendar day as the departure of the original flight, via our call centre or in person at the airport counter. If you do not cancel your flight until after the original departure date, a charge will be incurred.

    Please note that if the flight date is changed online, this can only be done within the same fare. If you would like to upgrade your fare (e.g. from BASIC to SMART), you can do so up to 72 hours prior to departure via telephone or at the airport counter.

    Note:

    If you have an etix® ticket number instead of a booking number, or if you have booked a flight operated by one of our partner airlines at eurowings.com or you have booked a Eurowings flight with one of our partner airlines or in a travel agency, please contact the relevant partner airline or your travel agency regarding this matter.

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

     Are you flying on Eurowings long-haul flights from Frankfurt or Munich to Bangkok?

    Unfortunately, no booking changes can be made via Eurowings Online Services for the following routes: outgoing and return flight for Frankfurt am Main (FRA) to Mauritius (MRU), Barbados (BGI), Windhoek (WDH) and Las Vegas (LAS), as well as Munich (MUC) to and from Bangkok (BKK).
    Please contact the Eurowings call centre.

    Changing the passenger name

    You can transfer your flight to another person before web check-in closes prior to departure via telephone on payment of a charge and by giving the booking number. Please note that if multiple legs have been booked as part of the journey, the passenger name may only be changed before web check-in closes prior to the planned departure of the first flight.

    Costs

    If the current flight price is higher than the price you originally paid, you must pay the difference in the fares.

    Note:

    If your Eurowings flight booking has an etix® ticket number, it is unfortunately not possible to change the passenger name.

    Can my Eurowings booking be transferred to someone else?

    Yes, name changes are possible on all Eurowings flights and can be reported with the booking code via our call centre up to before web check-in closes before the flight.

    Charges

    Name changes are subject only to a processing fee. However, if the current price of the flight is higher than the price you originally paid, you will be charged the difference as well.

    Note:

    If your booking is based on an etix® ticket number, we regret that no name change will be possible.

    What charges apply for checking in luggage at Eurowings?

    You will be charged for each item of luggage that you check in. If you check in more than one bag weighing 23 kg, an additional fixed charge for excess luggage applies.

    If you book your first piece of luggage up to 23 kg on the website, a surcharge of from € 15 / £13 / CHF 17 / $17 / CZK 386 / SEK 154 / NOK 143 / PLN 65 / HUF 4,785 per route and passenger (the exact amount depends on the route) will apply. This amount is increased to €30 / £26 / CHF 35 / $35 / CZK 771 / SEK 307 / NOK 286 / PLN 129 / HUF 9,571 (the exact amount depends on the route) for bookings at the airport counter. If you check in more than one bag weighing 23 kg, an additional charge will apply.

    Luggage can be registered at the time of booking the flight or at a later date.

    SMART fare

    Passengers who have booked the SMART fare can check in one item of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

    BEST fare

    Passengers who have booked the BEST fare can check in two items of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

    BIZclass fare

    If you have booked the BIZclass fare, you can place two pieces of luggage of 32 kg (no extra or excess baggage) at no extra cost.

    Excess luggage

    Excess luggage can either be registered online or via telephone at the time of booking or added at a later date via the "My flight" area. Excess luggage can also be added via our mobile services in the "Add services" area. If this is not done, a highe fixed charge will apply when checking in excess luggage at the airport.

    Special luggage

    Special luggage includes sports equipment, pushchairs and cots and is subject to special terms. Please label each item of luggage to be checked in with your name or another personal mark.

    Note:

    Special terms apply for passengers travelling with sports equipment and special luggage.
    If you don't have a booking number but instead have an etix® ticket number, or if you have booked a Eurowings flight with one of our partner airlines or in a travel agency, then luggage regulations may vary. Please contact the relevant airline or your travel agency.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can I carry musical instruments in the Eurowings cabin as hand luggage?

    Yes, musical instruments can be carried as hand luggage if their size does not exceed 55 x 40 x 23 cm. The following musical instruments can be taken on board as hand luggage, even if they are slightly over the maximum size: clarinets, flutes, French horns, oboes, violins, trumpets.

    Larger musical instruments (such as guitars) may only be transported in the cabin if they are in a soft case on an extra seat.

    The charges applicable for travelling with musical instruments can be found in this table.

    A musical instrument carried on board counts as one piece of hand luggage. You may only take one other piece of hand luggage with a maximum size of 40 x 30 x 10 cm on board.

    Exception:

    Double basses must be transported in a hard case and checked in as luggage. Due to their size, they may not be carried in the cabin.

    Extra seat

    If you book an extra seat via telephone before midnight on the same day as you book your flight, the extra seat will cost the same as your own seat and there will be no extra charge. If an extra seat is added later, it will be charged at the current flight price as shown on the Internet.

    Note:

    Eurowings accepts no liability for musical instruments carried in the cabin.
    All regulations apply to Eurowings flights with anEW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How do I book extra services at Eurowings?

    Need assistance boarding? Want to bring along your golf gear, skis or a bodyboard? No problem: you can add "extras" to flights with Eurowings during the flight booking process.

    How it works:

    Already completed your booking, but still want to purchase some extras? You can add them under "Book add-ons". Click here for more information.

    Naturally, our call centre is happy to help you with telephone reservations: +49 (0)221 – 59988222 (5.00 a.m. – 12.00 midnight CET)1

    Important:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. Extras on flights with our partner airlines can only be added through the relevant airline. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Footnote list

    12 €0.20 per call from landlines – €0.60 per call from mobiles

  • How do I book extra services at Eurowings?

    Need assistance boarding? Want to bring along your golf gear, skis or a bodyboard? No problem: you can add "extras" to flights with Eurowings during the flight booking process.

    How it works:

    Already completed your booking, but still want to purchase some extras? You can add them under "Book add-ons". Click here for more information.

    Naturally, our call centre is happy to help you with telephone reservations: +49 (0)221 – 59988222 (5.00 a.m. – 12.00 midnight CET)1

    Important:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. Extras on flights with our partner airlines can only be added through the relevant airline. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Footnote list

    13 €0.20 per call from landlines – €0.60 per call from mobiles

    Can I add luggage to an existing Eurowings booking?

    Yes, luggage can be added to a booking up to before web check-in closes before departure. If this is done online via "Book add-ons", via mobile in the "Manage bookings" area, or via telephone, the usual additional charges apply. You will pay more if you register your luggage when you get to the airport counter.

    Adding luggage to a booking online

    1. Log in on the page "Book add-ons".
    2. You will see an overview of your flights with all the services you have booked.
    3. Simply add your luggage or excess luggage.
    4. After clicking "Next" you just need to confirm your payment to complete the booking.
    5. We will then send you an updated booking confirmation.
    Note:

    Registered luggage cannot be removed.
    If you do not have a booking number, but instead have an etix® ticket number, or if you have booked a Eurowings flight with one of our partner airlines or in a travel agency, luggage regulations may vary. Please contact the relevant airline or your travel agency for more details.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How do I book additional services online after I have booked my Eurowings flight?

    1. After you have logged in on the "Book add-ons" page with your surname and booking code, you will see your itinerary with all of the services you have already booked.
    2. Now, simply add the additional services you want.
    3. Confirm your selection by clicking "Next".
    4. If you have selected a service that is subject to a charge, you will need to confirm once more to complete the booking. In such cases you will receive an updated booking confirmation.
    Note:

    Once booked, additional services cannot be cancelled.

    What services are available for passengers with disabilities at Eurowings?

    Passengers with disabilities can of course board the plane first. If you and your companion require additional help when checking in, boarding or on the way to your seat, we are on hand to offer assistance. Naturally, these additional services are available free of charge.

    Adding additional services

    In the second booking step, various assistance options can be added to your booking under "More services". Here, you can also register that you are bringing a wheelchair. However, you can also amend your booking and add additional services at a later date, up to before web check-in closes before departure – in the "My flight" section.

    More information on adding services to your booking at a later date can be found here.

    If you have any further questions, our competent employees at our call centre will be happy to assist you.

      Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can I add services to my Eurowings booking later?

    Yes, you can edit your booking and add the following extra services up to before web check-in closes before departure, whether you do it online, on your mobile phone, by phone or at one of our airport counters:

    • Regular, excess and special luggage (golfing equipment, bicycles and sports equipment such as surfboards, snowboards, bodyboards, diving gear, and sail and hang gliders)
    • Transport of pets
    • Seat reservations
    • Boarding and disembarking assistance for hearing or visually impaired passengers and travellers with restricted mobility
    • Boarding with a wheelchair
    • Assistance for passengers with restricted mobility from check-in to the aircraft, including assistance with steps to aircraft
    • Train connections to airport

    Please be aware that space restrictions prevent us from transporting unlimited amounts of special baggage. Once our space is used up, you will no longer be able to select this service.

    Fare upgrade

    Up to 72 hours before departure, you can still upgrade your fare by telephone or at our counters. There will be no processing charge if you do this by phone.

    Note:

    Do you have an etix® ticket number instead of a booking number? Did you book your Eurowings flight through a travel agent or one of our partner airlines? Did you book a flight with a partner airline at eurowings.com? If so, please contact the relevant airline or your travel agent.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • How do I redeem my Boomerang Club miles at Eurowings?

    You can book any available award flight at the BASIC, SMART, BEST or BIZclass fare level very simply online. To do this, click on "Redeem" and log in with your Boomerang Club details. You can then select and book the flight you want using the "Book award flight" function.

    Your award flight must be booked no later than two days before the desired departure date and is subject to availability. You can also transfer your award flight to someone else or add bookings for companions.

    Please note that Boomerang Club miles can only be redeemed for Eurowings award flights.

    Can I change the name of a passenger when I book an Eurowings award flight?

    You have the option of transferring your booking to another person. Until 2 hours before departure at the latest, you can have the name changed for a charge via our call centre by stating the booking code.

    If you have booked a flight involving several legs, please note that it is only possible to change passengers up to 2 hours before the scheduled departure time of the first (initial) leg of the flight.

    Can I cancel my Eurowings Miles & More award flight?

    Generally you can cancel your Miles & More award flight, unless it is a Fly Smart ticket or a mileage bargain. Boomerang Club award flights can unfortunately not be cancelled.

    If you are unable to make your flight, you must cancel it no later than 40 minutes before departure via our call centre or at the airport counter. Please note that we charge €75 per booking for this service.

    How many Boomerang Club miles do I need to book an award flight?

     

    Fare

    Germany/Europe incl. Northafrica

    one-way

    Germany/Europe incl. Northafrica

    round-trip

    Intercontinental

    one-way

    Intercontinental

    round-trip

    BASIC  9,000 20,000 40,000 80,000
    SMART 15,000 30,000 60,000 120,000
    BEST* - - 80,000 160,000

    BIZclass
    40,000  80,000  100,000  200,000 

    *: The BEST fare is not available on flights within Germany or within Europe. BEST fare premium flights will prospectively be available for international flights from August 2018.

    Is my Eurowings award flight subject to taxes and fees?

    Yes. Award flights are subject to regular taxes and fees and any additional charges. These will be displayed when you book your award flight.

  • Can I change my Eurowings flight booking?

    You can change the date of your Eurowings flight before web check-in closes prior to departure, as long as the flight will be taken by the same person on the same route and within our published flight schedule. You can make the change online or using your mobile phone, via our call centre or at the airport counter.

    If you decide to change your booking via telephone or in person, an additional processing charge will be incurred, unless you booked your flight with the Flex option.

    Changing the date of your flight

    1. Log in to "My flight" using your username and password. There you will find a summary of your booked flights.
    2. Select the flight you wish to change.
    3. Enter the new flight date.

    You can then change your flight on payment of a charge and, if necessary, on payment of the difference in fare for your new flight date.

    If you booked your flight with the Flex option, you can change your flight at no extra charge up to before web check-in closes prior to the planned departure time of the affected flight online, using your mobile, via telephone or in person at the airport counter. The Flex option also allows you to change the flight date after the planned departure time, as long as this is done on the same calendar day as the departure of the original flight, via our call centre or in person at the airport counter. If you do not cancel your flight until after the original departure date, a charge will be incurred.

    Please note that if the flight date is changed online, this can only be done within the same fare. If you would like to upgrade your fare (e.g. from BASIC to SMART), you can do so up to 72 hours prior to departure via telephone or at the airport counter.

    Note:

    If you have an etix® ticket number instead of a booking number, or if you have booked a flight operated by one of our partner airlines at eurowings.com or you have booked a Eurowings flight with one of our partner airlines or in a travel agency, please contact the relevant partner airline or your travel agency regarding this matter.

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

     Are you flying on Eurowings long-haul flights from Frankfurt or Munich to Bangkok?

    Unfortunately, no booking changes can be made via Eurowings Online Services for the following routes: outgoing and return flight for Frankfurt am Main (FRA) to Mauritius (MRU), Barbados (BGI), Windhoek (WDH) and Las Vegas (LAS), as well as Munich (MUC) to and from Bangkok (BKK).
    Please contact the Eurowings call centre.

    Changing the passenger name

    You can transfer your flight to another person before web check-in closes prior to departure via telephone on payment of a charge and by giving the booking number. Please note that if multiple legs have been booked as part of the journey, the passenger name may only be changed before web check-in closes prior to the planned departure of the first flight.

    Costs

    If the current flight price is higher than the price you originally paid, you must pay the difference in the fares.

    Note:

    If your Eurowings flight booking has an etix® ticket number, it is unfortunately not possible to change the passenger name.

    Can my Eurowings booking be transferred to someone else?

    Yes, name changes are possible on all Eurowings flights and can be reported with the booking code via our call centre up to before web check-in closes before the flight.

    Charges

    Name changes are subject only to a processing fee. However, if the current price of the flight is higher than the price you originally paid, you will be charged the difference as well.

    Note:

    If your booking is based on an etix® ticket number, we regret that no name change will be possible.

    Can I cancel my Eurowings booking?

    If you selected the Flex option when booking your SMART or BEST fare, you can cancel your flight before web check-in closes prior to departure at no extra charge. There are four ways to do this:

    • Via our website under "My flight"
    • Via our mobile services under "Manage flights"
    • Via our call centre
    • At our airport counters

    With the Flex option, flights can also be cancelled after the time of the original departure has passed, as long as this is done on the same calendar day as the departure of the original flight, either by telephone via the call centre or in person at the airport counter. If the flight is not cancelled until after the original departure date, a charge will be incurred.

    If you have selected another fare, your booking cannot be cancelled due to the low-cost price of the flight.

     Are you flying on Eurowings long-haul flights from Frankfurt or Munich to Bangkok?

    Unfortunately, you cannot cancel flights via Eurowings Online Services for the following routes: outgoing and return flight for Frankfurt am Main (FRA) to Mauritius (MRU), Barbados (BGI), Windhoek (WDH) and Las Vegas (LAS), as well as Munich (MUC) to and from Bangkok (BKK).
    Please contact the Eurowings call centre.

    Can I change the name of a passenger when I book an Eurowings award flight?

    You have the option of transferring your booking to another person. Until 2 hours before departure at the latest, you can have the name changed for a charge via our call centre by stating the booking code.

    If you have booked a flight involving several legs, please note that it is only possible to change passengers up to 2 hours before the scheduled departure time of the first (initial) leg of the flight.

    Can I change or cancel my Eurowings Blind Booking flight?

    You can change the travel dates and the names in your booking, but only via our call centre. You will have to pay the call centre charge, the booking change fee and the price difference for the new flight. Unfortunately, it is not possible to change the route you have booked.

    Please note that Blind Booking flights may not be cancelled.

    More information on the applicable charges

  • Can I change my Eurowings flight booking?

    You can change the date of your Eurowings flight before web check-in closes prior to departure, as long as the flight will be taken by the same person on the same route and within our published flight schedule. You can make the change online or using your mobile phone, via our call centre or at the airport counter.

    If you decide to change your booking via telephone or in person, an additional processing charge will be incurred, unless you booked your flight with the Flex option.

    Changing the date of your flight

    1. Log in to "My flight" using your username and password. There you will find a summary of your booked flights.
    2. Select the flight you wish to change.
    3. Enter the new flight date.

    You can then change your flight on payment of a charge and, if necessary, on payment of the difference in fare for your new flight date.

    If you booked your flight with the Flex option, you can change your flight at no extra charge up to before web check-in closes prior to the planned departure time of the affected flight online, using your mobile, via telephone or in person at the airport counter. The Flex option also allows you to change the flight date after the planned departure time, as long as this is done on the same calendar day as the departure of the original flight, via our call centre or in person at the airport counter. If you do not cancel your flight until after the original departure date, a charge will be incurred.

    Please note that if the flight date is changed online, this can only be done within the same fare. If you would like to upgrade your fare (e.g. from BASIC to SMART), you can do so up to 72 hours prior to departure via telephone or at the airport counter.

    Note:

    If you have an etix® ticket number instead of a booking number, or if you have booked a flight operated by one of our partner airlines at eurowings.com or you have booked a Eurowings flight with one of our partner airlines or in a travel agency, please contact the relevant partner airline or your travel agency regarding this matter.

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

     Are you flying on Eurowings long-haul flights from Frankfurt or Munich to Bangkok?

    Unfortunately, no booking changes can be made via Eurowings Online Services for the following routes: outgoing and return flight for Frankfurt am Main (FRA) to Mauritius (MRU), Barbados (BGI), Windhoek (WDH) and Las Vegas (LAS), as well as Munich (MUC) to and from Bangkok (BKK).
    Please contact the Eurowings call centre.

    Changing the passenger name

    You can transfer your flight to another person before web check-in closes prior to departure via telephone on payment of a charge and by giving the booking number. Please note that if multiple legs have been booked as part of the journey, the passenger name may only be changed before web check-in closes prior to the planned departure of the first flight.

    Costs

    If the current flight price is higher than the price you originally paid, you must pay the difference in the fares.

    Note:

    If your Eurowings flight booking has an etix® ticket number, it is unfortunately not possible to change the passenger name.

    Can I cancel my Eurowings booking?

    If you selected the Flex option when booking your SMART or BEST fare, you can cancel your flight before web check-in closes prior to departure at no extra charge. There are four ways to do this:

    • Via our website under "My flight"
    • Via our mobile services under "Manage flights"
    • Via our call centre
    • At our airport counters

    With the Flex option, flights can also be cancelled after the time of the original departure has passed, as long as this is done on the same calendar day as the departure of the original flight, either by telephone via the call centre or in person at the airport counter. If the flight is not cancelled until after the original departure date, a charge will be incurred.

    If you have selected another fare, your booking cannot be cancelled due to the low-cost price of the flight.

     Are you flying on Eurowings long-haul flights from Frankfurt or Munich to Bangkok?

    Unfortunately, you cannot cancel flights via Eurowings Online Services for the following routes: outgoing and return flight for Frankfurt am Main (FRA) to Mauritius (MRU), Barbados (BGI), Windhoek (WDH) and Las Vegas (LAS), as well as Munich (MUC) to and from Bangkok (BKK).
    Please contact the Eurowings call centre.

    Can I change or cancel my Eurowings Blind Booking flight?

    You can change the travel dates and the names in your booking, but only via our call centre. You will have to pay the call centre charge, the booking change fee and the price difference for the new flight. Unfortunately, it is not possible to change the route you have booked.

    Please note that Blind Booking flights may not be cancelled.

    More information on the applicable charges

    What options are available to me if I am unable to take my Eurowings flight?

    If you are unable to take your flight, you have three options:

    1. Change your booking to another date

    Flight bookings can be changed to another available date up to before web check-in closes before departure, provided that the flight will be taken by the same person on the same route and is on our published flight schedule. You can change your booking online, via our mobile services or by phoning our call centre. If you have added the Flex option to your SMART fare, BEST fare or BIZclass fare booking, you can change your flight free of charge up to before web check-in closes before departure. For other bookings, a fixed charge per passenger and per journey leg will be applied. The applicable amount can be found in our table of charges (Article 17 "BKG" and "NC1"). The flight price is determined by the fare that applies to the route at the time you change the booking. If the new flight is more expensive, you must pay the difference in price as well as the booking change fee. However, refunds will not be given if the new flight that is lower in price.

    Changing your booking online
    1. Log in to "My flight" using your username and password.
    2. In the overview of your booked flights, select the flight you wish to change.
    3. Enter the new flight date.

    Changes to flights made online must be made within the same fare. If you wish to change your fare, you can do so up to 72 hours before departure by telephone or at the airport counter.

    Charges

    Booking changes will incur a fixed charge and, if appropriate, the fare difference. We will also charge an administration fee for changes made via telephone or in person. This does not apply to flights booked with the Flex option.

    2. Name change

    You can transfer your flight to another person by telephone on payment of a charge, but only up to before web check-in closes before departure (or in the case of bookings of multiple journey legs, up to before web check-in closes before the first flight departs). Please have your booking number ready when you call.

    Charges

    If the current flight price is higher than the flight you originally booked, you will be required to pay the difference.

    Note:

    If your booking has an etix® ticket number, it is not possible to change a name for a Eurowings flight.

    3. Cancellation

    If you have added the Flex option to your SMART fare, BEST fare or BIZclass fare fare booking, you may cancel your flight up to 40 minutes before departure free of charge. Unfortunately, other bookings cannot be cancelled on account of their low prices. However, the flight dates can be changed online in the "My flight" area. Alternatively, you can call us to have the flights transferred to another person; a charge will apply.

    There are four ways to cancel a flight booked with the SMART, BEST or BIZclass fare with the Flex option:

    With the Flex option, bookings may also be cancelled after the original travel date has passed. This option is free of charge, but flights must be cancelled on the same day as the original scheduled departure date by phone or in person at our airport counters. If a booking is changed or cancelled after the original departure date, a fixed charge will apply.

     Note:

    If you have an etix® ticket number rather than a booking number, or if you have booked a flight operated by one of our partner airlines at eurowings.com or in a travel agency, please contact the relevant airline or your travel agency regarding this matter.

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

     Are you flying on Eurowings long-haul flights from Frankfurt or Munich to Bangkok?

    Unfortunately you cannot make any adjustments to your flight via Eurowings Online Services for the following routes: outgoing and return flight for Frankfurt am Main (FRA) to Mauritius (MRU), Barbados (BGI), Windhoek (WDH) and Las Vegas (LAS), as well as Munich (MUC) to and from Bangkok (BKK). Please contact the Eurowings call centre.

    Can I cancel my Eurowings Miles & More award flight?

    Generally you can cancel your Miles & More award flight, unless it is a Fly Smart ticket or a mileage bargain. Boomerang Club award flights can unfortunately not be cancelled.

    If you are unable to make your flight, you must cancel it no later than 40 minutes before departure via our call centre or at the airport counter. Please note that we charge €75 per booking for this service.

  • How does Eurowings Blind Booking work?

    This option requires a bit of spontaneity as you don't initially know where you'll be heading. In return, we guarantee you our attractive low prices – even for last-minute bookings!

    How it works:

    1. On the "Blind Booking" page, select your departure airport and the theme of your trip, e.g. "Party" or "Culture". Each category contains various destinations, one of which will be allotted to you at the end of the booking process.
    2. For a small fee you can rule out certain destinations.
    3. Enter your desired travel dates and the number of travellers.
    4. When the booking is complete you will be told your destination so you can prepare for your trip.

    More information on Blind Booking

    Note:

    Blind Booking flights can also be paid for with a voucher.

    Can I change or cancel my Eurowings Blind Booking flight?

    You can change the travel dates and the names in your booking, but only via our call centre. You will have to pay the call centre charge, the booking change fee and the price difference for the new flight. Unfortunately, it is not possible to change the route you have booked.

    Please note that Blind Booking flights may not be cancelled.

    More information on the applicable charges

    How far in advance can I book a Eurowings Blind Booking flight?

    Blind Booking flights can be booked up to 45 days days before departure.

    How do I redeem Eurowings flight vouchers?

    Do you wish to redeem a flight voucher? Flight vouchers can be redeemed online or via your mobile phone.

    How it works:

    1. Select your desired flight and then the "Voucher" payment method.
    2. If the amount due exceeds the value of the voucher, you can pay the remaining balance via another payment method.
    3. If the value of the voucher exceeds the amount due, the remaining credit will still be valid and can be redeemed on another booking. This only applies to purchased vouchers, however. We will not make cash payments for the value of the voucher or any remaining credit.

    Validity

    • Vouchers may only be redeemed against Eurowings flights, including Blind Booking flights. Bookings may be changed in accordance with the GCC.
    • Vouchers may also be used to pay for additional services that are directly related to the flight either at the time of the initial booking or at a later date.

    Exceptions

    • Vouchers may not be used to book any package deals (e.g. flight and hotel) or partner offers (e.g. Rail&Fly, hotels, rental cars and insurance).
    • We regret to inform you that it is not possible to redeem vouchers for long-haul flights at this time.

    Promotional vouchers

    Separate conditions apply for promotional vouchers given away in competitions or as part of marketing campaigns.

    Terms of use for promotional vouchers

    Will I be awarded miles for Eurowings Blind Booking flights?

    Yes, you can collect Boomerang Club miles on Blind Booking flights, but not Miles & More premium miles.

    More information on our bonus programme

  • What payment options are available at Eurowings?

    Service is very important to us, so we offer a wide range of payment options. We ask for your understanding in the event that not all payment options are available to you.

    Direct debit

    You can pay via direct debit up to 5 days before departure as long as the following requirements are fulfilled:

    • You hold a current account.
    • Sufficient funds are available in your account.

    Any charges incurred by cancelled payments or insufficient funds will be added to the flight price. In the event of a chargeback, please do not make any payments. We will contact you as soon as possible to discuss the next steps.

    Note:

    Direct debit arrangements may vary for flights booked with our partner airlines at eurowings.com

    Credit cards

    You can also pay with your credit card as long as you are entitled to use it to pay over the phone or online. For more information on this, please contact your bank.

    We accept the following credit cards:

    • MasterCard
    • Debit MasterCard
    • American Express
    • VISA Card
    • VISA Electron
    • VISA Debit Card
    • AirPlus
    • Diners Club

    Unfortunately, we are currently unable to accept Eurocheque cards.

    PayPal

    You can either authorise PayPal to transfer the payment amount to us, or you can authorise us to withdraw the relevant amount from your PayPal account.

    Paying on invoice (RatePAY)

    You can also pay for your flight and any charged additional services via RatePAY invoice if:

    • You book online and the amount payable is at least €20 but no more than €2,000
    • The flight price is given in euros
    • Your billing and contact address is your personal address and is within the Federal Republic of Germany or Austria
    • You have a positive credit check

    Detailed information can be found in the RatePAY data protection declaration.

    If you fulfil these criteria and we have accepted your request to pay via RatePAY invoice, the invoice amount will be due on the tenth bank working day after booking, or at the latest on the last bank working day before departure. Payment must arrive in the receiving account by this date. Please only transfer the payment to the bank account specified on the invoice.

    If you are unable to use this payment method, we can offer you an alternative payment option.

    Note:

    This payment method can only be used to pay for flight bookings.

    Cash payments

    You may only pay in cash if you book your ticket at one of our airport counters.

    Vouchers

    Paying for a booking with a voucher is quick and simple:

    1. In the "Payment" step of the online booking process, select the option to pay with a voucher.
    2. Enter your voucher code and then check the code entered and the travel services in your basket.
    3. Click on "Confirm booking" to complete your booking.

    If the price of the flight exceeds the value of your voucher, you may pay the remaining amount either with another voucher or another payment method.

    Validity

    Vouchers may only be used to book Eurowings flight services and not partner offers (e.g. Rail&Fly, rental cars or hotels).

    Please note that conditions of use vary for purchased and promotional vouchers.

    Note:

    Vouchers may not be used to book flights with our partner airlines at eurowings.com. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How do I redeem Eurowings flight vouchers?

    Do you wish to redeem a flight voucher? Flight vouchers can be redeemed online or via your mobile phone.

    How it works:

    1. Select your desired flight and then the "Voucher" payment method.
    2. If the amount due exceeds the value of the voucher, you can pay the remaining balance via another payment method.
    3. If the value of the voucher exceeds the amount due, the remaining credit will still be valid and can be redeemed on another booking. This only applies to purchased vouchers, however. We will not make cash payments for the value of the voucher or any remaining credit.

    Validity

    • Vouchers may only be redeemed against Eurowings flights, including Blind Booking flights. Bookings may be changed in accordance with the GCC.
    • Vouchers may also be used to pay for additional services that are directly related to the flight either at the time of the initial booking or at a later date.

    Exceptions

    • Vouchers may not be used to book any package deals (e.g. flight and hotel) or partner offers (e.g. Rail&Fly, hotels, rental cars and insurance).
    • We regret to inform you that it is not possible to redeem vouchers for long-haul flights at this time.

    Promotional vouchers

    Separate conditions apply for promotional vouchers given away in competitions or as part of marketing campaigns.

    Terms of use for promotional vouchers

    How can I buy Eurowings flight vouchers?

    You can only buy flight vouchers online on our "Flight vouchers" page. Here's how it works:

    1. Select a voucher theme and enter the desired voucher value.
    2. You can also choose to write a personal message for the voucher recipient.
    3. After entering your contact details, you will proceed to payment. Please note that flight vouchers can not be paid by direct debit.
    4. Your voucher will then be sent via email either to you or to the voucher recipient.
    Note:

    Flight vouchers may only be purchased in euros, but may also be redeemed for flights paid for in a different currency.

    What conditions apply for Eurowings flight vouchers?

    • Eurowings accepts no liability for loss of vouchers or voucher codes and will not issue replacements.
    • Vouchers may only be used for private purposes. Other uses such as selling vouchers on the Internet for commercial purposes, either yourself or through third parties, are not permitted without prior authorisation from Eurowings.
    • Please note: we regret to inform you that it is not possible to redeem vouchers for long-haul flights at this time.

    Further information can be found in the Terms of Use.

    Click here to view the GCC, which apply for the purchase and redemption of vouchers.

    Promotional vouchers

    Separate Terms of use apply for promotional vouchers given away in competitions or as part of marketing campaigns.

    How long are Eurowings flight vouchers valid for?

    You can redeem our Eurowings flight vouchers any time before the end of the third year after purchase. Vouchers may not be extended or exchanged for cash.

    Please note that vouchers may not be used until we have received payment, or at the very least 24 hours day after purchase. If payment is made via direct debit, the voucher may only be used 5 days after payment.

    Promotional vouchers

    Separate terms of use apply for promotional vouchers given away in competitions or as part of marketing campaigns:

    Terms of use for promotional vouchers

  • What are the General Conditions for Group Bookings at Eurowings?

    1. Validity

    The Eurowings General Conditions for Group Bookings apply to each carriage of passengers and luggage advertised and booked via Eurowings GmbH (hereinafter "Eurowings") for groups of more than 9 people ("Group Booking").

    2. Contract of Carriage/booking

    The Contract of Carriage comes into effect when the contact person returns the booking quotation (Offer) and Eurowings issues the booking confirmation (Acceptance).
    Unless the booking is for a family, the contact person acts as the group representative. In this case, the contact person concludes the Contract of Carriage in his or her own name on behalf of the individual group members.

    3. Processing via a contact person

    The entire booking process, including payment, is carried out via the contact person named in the quotation. Essential information, such as the Eurowings General Conditions of Carriage (GCC), flight schedules, flight changes, etc. is to be provided to the group members by the contact person in good time and in full. Information given to the contact person will be assumed to have been passed on to the remaining group members.

    4. List of names

    A complete list of names of all group members must be provided to Eurowings at the latest 4 working days before departure.

    5. Booking changes/cancellation

    Bookings may be changed (flight times or dates) before departure and will incur an additional charge (per person and journey leg) plus the difference in the new flight price, if applicable. After the scheduled departure time, changes may no longer be made. For groups of 12 travellers or more, 10% of the group (rounded down to the nearest individual) may cancel up to a month before departure and will receive a full reimbursement. Additional passengers (1–9 people) may only be added separately online or via the call centre at the current Eurowings flight price (subject to availability).

    6. Refusal of carriage for a group member

    If a group member is refused carriage for good cause, the remaining group members do not have the right to cancel the booking. The obligation to pay the Group Booking price still stands. In addition, the General Conditions of Carriage (GCC) apply, insofar as no contradictory clause exists in the General Conditions for Group Bookings.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How do I make a Eurowings group booking?

    1. If you would like to book a Eurowings flight for more than 9 people, please first fill out our group enquiry form in full.
    2. After you have submitted the form, we will send you a personalised, non-binding quotation via email.
    3. If you accept the quotation, please email us a request to conclude a binding contract of air carriage on the basis of the quotation.
    4. We will send you a booking confirmation via email within two working days.

    Click here to proceed to group booking.

    Providing the names of group members

    The names of the group members must be provided to us at the latest 4 working days before the scheduled outbound departure date, excluding the date of travel. If names are provided later or are changed, additional charges will be applied.

    Cancellation for more than 12 travellers

    You may cancel the booking for 10% of the group members (rounded down to the nearest individual) up to a month before departure and you will receive reimbursement for the travel payment in full, provided that the original group contained 12 or more travellers.

    The full terms are available in our General Conditions of Carriage.

    Our employees are available to answer any questions you may have relating to group bookings. Contact us daily between 9.00 a.m. and 12.00 p.m. and between 1.00 p.m. and 5.00 p.m. (CET).

    You can reach the group department by telephone on 01806 122 345 ((the international rates of your phone service provider apply) per call from landlines – max. (the international rates of your phone service provider apply) per call from mobile phones) or by email at gruppen@eurowings.com.

    Note:

    If you would like to make a group booking with one of our partner airlines, please contact the relevant airline. The corresponding terms of this airline apply. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How many people must travel together to qualify as a group at Eurowings?

    If more than 9 people are travelling together, they qualify as a group for Eurowings.

    How many people can I book flights for with Eurowings Blind Booking?

    Blind Booking flights can be booked for a maximum of 9 passengers.

    What is the maximum number of people for whom I can book online at Eurowings?

    Under "Booking" you can book a flight for up to 9 people. You must provide the first name and surname of each person.

    If you would like to book flights for more than 9  people, you will find more information here.

  • Do payment surcharges apply at Eurowings?

    No, transactions incur no additional costs.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What payment options are available at Eurowings?

    Service is very important to us, so we offer a wide range of payment options. We ask for your understanding in the event that not all payment options are available to you.

    Direct debit

    You can pay via direct debit up to 5 days before departure as long as the following requirements are fulfilled:

    • You hold a current account.
    • Sufficient funds are available in your account.

    Any charges incurred by cancelled payments or insufficient funds will be added to the flight price. In the event of a chargeback, please do not make any payments. We will contact you as soon as possible to discuss the next steps.

    Note:

    Direct debit arrangements may vary for flights booked with our partner airlines at eurowings.com

    Credit cards

    You can also pay with your credit card as long as you are entitled to use it to pay over the phone or online. For more information on this, please contact your bank.

    We accept the following credit cards:

    • MasterCard
    • Debit MasterCard
    • American Express
    • VISA Card
    • VISA Electron
    • VISA Debit Card
    • AirPlus
    • Diners Club

    Unfortunately, we are currently unable to accept Eurocheque cards.

    PayPal

    You can either authorise PayPal to transfer the payment amount to us, or you can authorise us to withdraw the relevant amount from your PayPal account.

    Paying on invoice (RatePAY)

    You can also pay for your flight and any charged additional services via RatePAY invoice if:

    • You book online and the amount payable is at least €20 but no more than €2,000
    • The flight price is given in euros
    • Your billing and contact address is your personal address and is within the Federal Republic of Germany or Austria
    • You have a positive credit check

    Detailed information can be found in the RatePAY data protection declaration.

    If you fulfil these criteria and we have accepted your request to pay via RatePAY invoice, the invoice amount will be due on the tenth bank working day after booking, or at the latest on the last bank working day before departure. Payment must arrive in the receiving account by this date. Please only transfer the payment to the bank account specified on the invoice.

    If you are unable to use this payment method, we can offer you an alternative payment option.

    Note:

    This payment method can only be used to pay for flight bookings.

    Cash payments

    You may only pay in cash if you book your ticket at one of our airport counters.

    Vouchers

    Paying for a booking with a voucher is quick and simple:

    1. In the "Payment" step of the online booking process, select the option to pay with a voucher.
    2. Enter your voucher code and then check the code entered and the travel services in your basket.
    3. Click on "Confirm booking" to complete your booking.

    If the price of the flight exceeds the value of your voucher, you may pay the remaining amount either with another voucher or another payment method.

    Validity

    Vouchers may only be used to book Eurowings flight services and not partner offers (e.g. Rail&Fly, rental cars or hotels).

    Please note that conditions of use vary for purchased and promotional vouchers.

    Note:

    Vouchers may not be used to book flights with our partner airlines at eurowings.com. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What does 'Payment status: declined/pending' mean on the Eurowings pages 'My bookings' or 'Booking changes'?

    The status display under "My flight" or "View booking" allows you to track the status of your payment and see when your payment has been debited successfully.

    Declined

    The status "Declined" is displayed if the payment could not be completed for some reason or if your direct debit has been returned.

    Please note that if payment is unsuccessful, reservations may be cancelled without warning in accordance with the Conditions of Carriage (item 4.5).

    Pending

    The status "Pending" means that authorisation is still in progress, but your seat is reserved. If payment is unsuccessful, the status will change to "Declined".

    Confirmed

    If the status "Confirmed" is displayed, both your payment and reservation have been successfully completed and your flight booking has been confirmed.

    If you have any questions about your payment status, our competent employees at our call centre will be happy to advise you.

    You can check the status of your payment here.

    When will the payment be debited by Eurowings from my account?

    Payment for your trip is due as soon as your booking is confirmed. Debiting can take up to a few days depending on your bank, so you must ensure there are sufficient funds in your account until the payment has been debited.

  • How will I receive my invoice at Eurowings?

    You will receive your Eurowings invoice via email. This is your electronic plane ticket. Article 34 of the German Turnover Tax Implementing Regulation (UStDV) recognises transport tickets as invoices and the German Ministry of Finance (BMF) statement of 29 January 2004, Ref. IV B 7 – S 7280 – 19/04, recognises transport tickets as invoices (without electronic signature) entitling the purchaser to input tax deduction.

    Lost your booking confirmation?

    No problem: just phone our call centre and we will be happy to send you a new booking confirmation.

    Note:

    If you have an etix® ticket number or if you have booked a flight with one of our partner airlines at eurowings.com or a Eurowings flight at one of our partner airline websites or at a travel agency, please contact the relevant airline or your travel agency to request an invoice.

    Why does VAT not appear on my invoice at Eurowings?

    Only Eurowings flights within Germany are subject to VAT. Invoices for international flights therefore do not show VAT. 

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can billing addresses or bank details be changed after booking at Eurowings?

    No, after a booking has been completed it is no longer possible to change your details.

    Does my Eurowings booking confirmation/invoice entitle me to input tax deduction?

    Eurowings invoices are electronic plane tickets. Article 34 of the German Turnover Tax Implementing Regulation (UStDV) recognises transport tickets as invoices and the statement of the German Ministry of Finance (BMF) of 29 January 2004, Ref. IV B 7 – S 7280 – 19/04, recognises transport tickets as invoices (without electronic signature) entitling the purchaser to input tax deduction.

    Note:

    For questions relating to invoices issued by our partner airlines, please contact the relevant airline. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • What may I pack in my luggage and what is prohibited at Eurowings?

    For security reasons, your luggage must comply with certain regulations and restrictions. There are also measures and guidelines which must be observed.

    More information can be found in the GCC (General Conditions of Carriage).

    Information on hazardous materials (e.g. electronic devices with lithium batteries, e-cigarettes) and their transport can be found here. If your device/item is not listed, please send us your query by email to service@eurowings.com.

    Information on lithium-ion batteries for wheelchairs and other mobility aids can be found here under the section ‘Passengers with wheelchairs’.

     

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

     

    Are my credit card details safe when I book online at Eurowings?

    To ensure that your credit cards and personal information are kept as secure as possible, we use the most up-to-date Secure Sockets Layer technology (SSL with 128-bit encryption). This is the most secure method of transferring sensitive data over the Internet. We also meet the Payment Card Industry Data Security Standards (PCI DSS).

    The common certification standard of international payment systems ensures secure processing and storage of all payment card details. At the beginning of 2010, Germanwings was one of the first European airlines to achieve conformity with the PCI DSS and prove this in an audit by the independent accredited auditing firm SRC Security Research & Consulting GmbH.

    Note:

    We recommend that you use the latest version of your browser to ensure that your transactions are processed securely.

    What are the General Conditions for Group Bookings at Eurowings?

    1. Validity

    The Eurowings General Conditions for Group Bookings apply to each carriage of passengers and luggage advertised and booked via Eurowings GmbH (hereinafter "Eurowings") for groups of more than 9 people ("Group Booking").

    2. Contract of Carriage/booking

    The Contract of Carriage comes into effect when the contact person returns the booking quotation (Offer) and Eurowings issues the booking confirmation (Acceptance).
    Unless the booking is for a family, the contact person acts as the group representative. In this case, the contact person concludes the Contract of Carriage in his or her own name on behalf of the individual group members.

    3. Processing via a contact person

    The entire booking process, including payment, is carried out via the contact person named in the quotation. Essential information, such as the Eurowings General Conditions of Carriage (GCC), flight schedules, flight changes, etc. is to be provided to the group members by the contact person in good time and in full. Information given to the contact person will be assumed to have been passed on to the remaining group members.

    4. List of names

    A complete list of names of all group members must be provided to Eurowings at the latest 4 working days before departure.

    5. Booking changes/cancellation

    Bookings may be changed (flight times or dates) before departure and will incur an additional charge (per person and journey leg) plus the difference in the new flight price, if applicable. After the scheduled departure time, changes may no longer be made. For groups of 12 travellers or more, 10% of the group (rounded down to the nearest individual) may cancel up to a month before departure and will receive a full reimbursement. Additional passengers (1–9 people) may only be added separately online or via the call centre at the current Eurowings flight price (subject to availability).

    6. Refusal of carriage for a group member

    If a group member is refused carriage for good cause, the remaining group members do not have the right to cancel the booking. The obligation to pay the Group Booking price still stands. In addition, the General Conditions of Carriage (GCC) apply, insofar as no contradictory clause exists in the General Conditions for Group Bookings.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How do I make a Eurowings group booking?

    1. If you would like to book a Eurowings flight for more than 9 people, please first fill out our group enquiry form in full.
    2. After you have submitted the form, we will send you a personalised, non-binding quotation via email.
    3. If you accept the quotation, please email us a request to conclude a binding contract of air carriage on the basis of the quotation.
    4. We will send you a booking confirmation via email within two working days.

    Click here to proceed to group booking.

    Providing the names of group members

    The names of the group members must be provided to us at the latest 4 working days before the scheduled outbound departure date, excluding the date of travel. If names are provided later or are changed, additional charges will be applied.

    Cancellation for more than 12 travellers

    You may cancel the booking for 10% of the group members (rounded down to the nearest individual) up to a month before departure and you will receive reimbursement for the travel payment in full, provided that the original group contained 12 or more travellers.

    The full terms are available in our General Conditions of Carriage.

    Our employees are available to answer any questions you may have relating to group bookings. Contact us daily between 9.00 a.m. and 12.00 p.m. and between 1.00 p.m. and 5.00 p.m. (CET).

    You can reach the group department by telephone on 01806 122 345 ((the international rates of your phone service provider apply) per call from landlines – max. (the international rates of your phone service provider apply) per call from mobile phones) or by email at gruppen@eurowings.com.

    Note:

    If you would like to make a group booking with one of our partner airlines, please contact the relevant airline. The corresponding terms of this airline apply. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How long will Eurowings store my mobile number?

    If you unsubscribe from our SMS Newsflash service, your mobile number will be deleted from our database immediately.

  • What is Eurowings Save Your Price?

    Save Your Price is a function which enables customers to save a selected flight price for a 72-hour period.

    Which payment methods can I use to pay for the Eurowings Save Your Price charge?

    All current payment methods can be used. The only payment methods not available for Save Your Price are payment upon invoice (via RatePay), by American Express or by voucher.

    Can I confirm the final Eurowings flight booking by telephone?

    You can also confirm the final flight booking by telephone. Please note that in this case there is a standard service charge payable for telephone bookings.

    Can Eurowings Save Your Price also be used with third-party suppliers such as online travel portals?

    No, this service is available exclusively on eurowings.com.

    For a selected Eurowings return flight, can I just save one of the two flights?

    No, when you select a return flight, only the total flight price can be saved. To save just one flight, the option “One-way only” must be selected.

Frequently asked questions relating to the topic: Booking and booking changes

  • Do I need a visa to enter one of the countries Eurowings flies to?

    That depends on your nationality and your travel destination. For this reason we regret we are unable to give you a more detailed answer to this question.

    Please go to the local consulate or tourist information office of your destination country well before your flight. It is your responsibility as the passenger to have all necessary documentation ready on arrival.

    How will I receive my invoice at Eurowings?

    You will receive your Eurowings invoice via email. This is your electronic plane ticket. Article 34 of the German Turnover Tax Implementing Regulation (UStDV) recognises transport tickets as invoices and the German Ministry of Finance (BMF) statement of 29 January 2004, Ref. IV B 7 – S 7280 – 19/04, recognises transport tickets as invoices (without electronic signature) entitling the purchaser to input tax deduction.

    Lost your booking confirmation?

    No problem: just phone our call centre and we will be happy to send you a new booking confirmation.

    Note:

    If you have an etix® ticket number or if you have booked a flight with one of our partner airlines at eurowings.com or a Eurowings flight at one of our partner airline websites or at a travel agency, please contact the relevant airline or your travel agency to request an invoice.

    Can I carry musical instruments in the Eurowings cabin as hand luggage?

    Yes, musical instruments can be carried as hand luggage if their size does not exceed 55 x 40 x 23 cm. The following musical instruments can be taken on board as hand luggage, even if they are slightly over the maximum size: clarinets, flutes, French horns, oboes, violins, trumpets.

    Larger musical instruments (such as guitars) may only be transported in the cabin if they are in a soft case on an extra seat.

    The charges applicable for travelling with musical instruments can be found in this table.

    A musical instrument carried on board counts as one piece of hand luggage. You may only take one other piece of hand luggage with a maximum size of 40 x 30 x 10 cm on board.

    Exception:

    Double basses must be transported in a hard case and checked in as luggage. Due to their size, they may not be carried in the cabin.

    Extra seat

    If you book an extra seat via telephone before midnight on the same day as you book your flight, the extra seat will cost the same as your own seat and there will be no extra charge. If an extra seat is added later, it will be charged at the current flight price as shown on the Internet.

    Note:

    Eurowings accepts no liability for musical instruments carried in the cabin.
    All regulations apply to Eurowings flights with anEW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What benefits does the Eurowings SMART fare offer?

    Tailored to your specific needs – our SMART fare includes certain additional services and allows you to add others in yourself.

    SMART fare is our standard fare and includes all the BASIC fare flight services, and also one item of luggage, one item of hand luggage guaranteed in the cabin as well as priority boarding*.

     

    * not available at all airports

    How do I book extra services at Eurowings?

    Need assistance boarding? Want to bring along your golf gear, skis or a bodyboard? No problem: you can add "extras" to flights with Eurowings during the flight booking process.

    How it works:

    Already completed your booking, but still want to purchase some extras? You can add them under "Book add-ons". Click here for more information.

    Naturally, our call centre is happy to help you with telephone reservations: +49 (0)221 – 59988222 (5.00 a.m. – 12.00 midnight CET)1

    Important:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. Extras on flights with our partner airlines can only be added through the relevant airline. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Footnote list

    14 €0.20 per call from landlines – €0.60 per call from mobiles

  • How do I redeem my Boomerang Club miles at Eurowings?

    You can book any available award flight at the BASIC, SMART, BEST or BIZclass fare level very simply online. To do this, click on "Redeem" and log in with your Boomerang Club details. You can then select and book the flight you want using the "Book award flight" function.

    Your award flight must be booked no later than two days before the desired departure date and is subject to availability. You can also transfer your award flight to someone else or add bookings for companions.

    Please note that Boomerang Club miles can only be redeemed for Eurowings award flights.

    What charges apply for checking in luggage at Eurowings?

    You will be charged for each item of luggage that you check in. If you check in more than one bag weighing 23 kg, an additional fixed charge for excess luggage applies.

    If you book your first piece of luggage up to 23 kg on the website, a surcharge of from € 15 / £13 / CHF 17 / $17 / CZK 386 / SEK 154 / NOK 143 / PLN 65 / HUF 4,785 per route and passenger (the exact amount depends on the route) will apply. This amount is increased to €30 / £26 / CHF 35 / $35 / CZK 771 / SEK 307 / NOK 286 / PLN 129 / HUF 9,571 (the exact amount depends on the route) for bookings at the airport counter. If you check in more than one bag weighing 23 kg, an additional charge will apply.

    Luggage can be registered at the time of booking the flight or at a later date.

    SMART fare

    Passengers who have booked the SMART fare can check in one item of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

    BEST fare

    Passengers who have booked the BEST fare can check in two items of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

    BIZclass fare

    If you have booked the BIZclass fare, you can place two pieces of luggage of 32 kg (no extra or excess baggage) at no extra cost.

    Excess luggage

    Excess luggage can either be registered online or via telephone at the time of booking or added at a later date via the "My flight" area. Excess luggage can also be added via our mobile services in the "Add services" area. If this is not done, a highe fixed charge will apply when checking in excess luggage at the airport.

    Special luggage

    Special luggage includes sports equipment, pushchairs and cots and is subject to special terms. Please label each item of luggage to be checked in with your name or another personal mark.

    Note:

    Special terms apply for passengers travelling with sports equipment and special luggage.
    If you don't have a booking number but instead have an etix® ticket number, or if you have booked a Eurowings flight with one of our partner airlines or in a travel agency, then luggage regulations may vary. Please contact the relevant airline or your travel agency.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What benefits does the Eurowings SMART fare offer?

    Tailored to your specific needs – our SMART fare includes certain additional services and allows you to add others in yourself.

    SMART fare is our standard fare and includes all the BASIC fare flight services, and also one item of luggage, one item of hand luggage guaranteed in the cabin as well as priority boarding*.

     

    * not available at all airports

    Are food and drink available on Eurowings flights?

    Yes, various food and drink options can be purchased at low prices on Eurowings flights. Fresh sandwiches, tasty snacks, hot and cold drinks – the choice is yours!

    BEST fare

    The BEST fare allows you to enjoy our BEST-Meals (one warm and one cold) including fresh products and specials. You can choose a drink during our on-board service.

    BIZclass-Tarif

    If you have booked a flight on a Short or medium-haul route with a BIZclass fare, enjoy our special meal and service at your place. Your favourite snack & drink come at no extra charge. On long haul flights you can make your choice from the menu between two starters and a vegetarian, fish or meat main course. A dessert or cheese plate round off your moment of culinary pleasure on board.

    What is the Miles & More executive bonus at Eurowings?

    The executive bonus is a 25% mileage bonus that you receive if you are a Frequent Traveller, Senator or HON Circle member.

  • Can I change my Eurowings flight booking?

    You can change the date of your Eurowings flight before web check-in closes prior to departure, as long as the flight will be taken by the same person on the same route and within our published flight schedule. You can make the change online or using your mobile phone, via our call centre or at the airport counter.

    If you decide to change your booking via telephone or in person, an additional processing charge will be incurred, unless you booked your flight with the Flex option.

    Changing the date of your flight

    1. Log in to "My flight" using your username and password. There you will find a summary of your booked flights.
    2. Select the flight you wish to change.
    3. Enter the new flight date.

    You can then change your flight on payment of a charge and, if necessary, on payment of the difference in fare for your new flight date.

    If you booked your flight with the Flex option, you can change your flight at no extra charge up to before web check-in closes prior to the planned departure time of the affected flight online, using your mobile, via telephone or in person at the airport counter. The Flex option also allows you to change the flight date after the planned departure time, as long as this is done on the same calendar day as the departure of the original flight, via our call centre or in person at the airport counter. If you do not cancel your flight until after the original departure date, a charge will be incurred.

    Please note that if the flight date is changed online, this can only be done within the same fare. If you would like to upgrade your fare (e.g. from BASIC to SMART), you can do so up to 72 hours prior to departure via telephone or at the airport counter.

    Note:

    If you have an etix® ticket number instead of a booking number, or if you have booked a flight operated by one of our partner airlines at eurowings.com or you have booked a Eurowings flight with one of our partner airlines or in a travel agency, please contact the relevant partner airline or your travel agency regarding this matter.

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

     Are you flying on Eurowings long-haul flights from Frankfurt or Munich to Bangkok?

    Unfortunately, no booking changes can be made via Eurowings Online Services for the following routes: outgoing and return flight for Frankfurt am Main (FRA) to Mauritius (MRU), Barbados (BGI), Windhoek (WDH) and Las Vegas (LAS), as well as Munich (MUC) to and from Bangkok (BKK).
    Please contact the Eurowings call centre.

    Changing the passenger name

    You can transfer your flight to another person before web check-in closes prior to departure via telephone on payment of a charge and by giving the booking number. Please note that if multiple legs have been booked as part of the journey, the passenger name may only be changed before web check-in closes prior to the planned departure of the first flight.

    Costs

    If the current flight price is higher than the price you originally paid, you must pay the difference in the fares.

    Note:

    If your Eurowings flight booking has an etix® ticket number, it is unfortunately not possible to change the passenger name.

    Can my Eurowings booking be transferred to someone else?

    Yes, name changes are possible on all Eurowings flights and can be reported with the booking code via our call centre up to before web check-in closes before the flight.

    Charges

    Name changes are subject only to a processing fee. However, if the current price of the flight is higher than the price you originally paid, you will be charged the difference as well.

    Note:

    If your booking is based on an etix® ticket number, we regret that no name change will be possible.

    What charges apply for checking in luggage at Eurowings?

    You will be charged for each item of luggage that you check in. If you check in more than one bag weighing 23 kg, an additional fixed charge for excess luggage applies.

    If you book your first piece of luggage up to 23 kg on the website, a surcharge of from € 15 / £13 / CHF 17 / $17 / CZK 386 / SEK 154 / NOK 143 / PLN 65 / HUF 4,785 per route and passenger (the exact amount depends on the route) will apply. This amount is increased to €30 / £26 / CHF 35 / $35 / CZK 771 / SEK 307 / NOK 286 / PLN 129 / HUF 9,571 (the exact amount depends on the route) for bookings at the airport counter. If you check in more than one bag weighing 23 kg, an additional charge will apply.

    Luggage can be registered at the time of booking the flight or at a later date.

    SMART fare

    Passengers who have booked the SMART fare can check in one item of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

    BEST fare

    Passengers who have booked the BEST fare can check in two items of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

    BIZclass fare

    If you have booked the BIZclass fare, you can place two pieces of luggage of 32 kg (no extra or excess baggage) at no extra cost.

    Excess luggage

    Excess luggage can either be registered online or via telephone at the time of booking or added at a later date via the "My flight" area. Excess luggage can also be added via our mobile services in the "Add services" area. If this is not done, a highe fixed charge will apply when checking in excess luggage at the airport.

    Special luggage

    Special luggage includes sports equipment, pushchairs and cots and is subject to special terms. Please label each item of luggage to be checked in with your name or another personal mark.

    Note:

    Special terms apply for passengers travelling with sports equipment and special luggage.
    If you don't have a booking number but instead have an etix® ticket number, or if you have booked a Eurowings flight with one of our partner airlines or in a travel agency, then luggage regulations may vary. Please contact the relevant airline or your travel agency.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can I carry musical instruments in the Eurowings cabin as hand luggage?

    Yes, musical instruments can be carried as hand luggage if their size does not exceed 55 x 40 x 23 cm. The following musical instruments can be taken on board as hand luggage, even if they are slightly over the maximum size: clarinets, flutes, French horns, oboes, violins, trumpets.

    Larger musical instruments (such as guitars) may only be transported in the cabin if they are in a soft case on an extra seat.

    The charges applicable for travelling with musical instruments can be found in this table.

    A musical instrument carried on board counts as one piece of hand luggage. You may only take one other piece of hand luggage with a maximum size of 40 x 30 x 10 cm on board.

    Exception:

    Double basses must be transported in a hard case and checked in as luggage. Due to their size, they may not be carried in the cabin.

    Extra seat

    If you book an extra seat via telephone before midnight on the same day as you book your flight, the extra seat will cost the same as your own seat and there will be no extra charge. If an extra seat is added later, it will be charged at the current flight price as shown on the Internet.

    Note:

    Eurowings accepts no liability for musical instruments carried in the cabin.
    All regulations apply to Eurowings flights with anEW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How do I book extra services at Eurowings?

    Need assistance boarding? Want to bring along your golf gear, skis or a bodyboard? No problem: you can add "extras" to flights with Eurowings during the flight booking process.

    How it works:

    Already completed your booking, but still want to purchase some extras? You can add them under "Book add-ons". Click here for more information.

    Naturally, our call centre is happy to help you with telephone reservations: +49 (0)221 – 59988222 (5.00 a.m. – 12.00 midnight CET)1

    Important:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. Extras on flights with our partner airlines can only be added through the relevant airline. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Footnote list

    15 €0.20 per call from landlines – €0.60 per call from mobiles

  • How do I book extra services at Eurowings?

    Need assistance boarding? Want to bring along your golf gear, skis or a bodyboard? No problem: you can add "extras" to flights with Eurowings during the flight booking process.

    How it works:

    Already completed your booking, but still want to purchase some extras? You can add them under "Book add-ons". Click here for more information.

    Naturally, our call centre is happy to help you with telephone reservations: +49 (0)221 – 59988222 (5.00 a.m. – 12.00 midnight CET)1

    Important:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. Extras on flights with our partner airlines can only be added through the relevant airline. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Footnote list

    16 €0.20 per call from landlines – €0.60 per call from mobiles

    Can I add luggage to an existing Eurowings booking?

    Yes, luggage can be added to a booking up to before web check-in closes before departure. If this is done online via "Book add-ons", via mobile in the "Manage bookings" area, or via telephone, the usual additional charges apply. You will pay more if you register your luggage when you get to the airport counter.

    Adding luggage to a booking online

    1. Log in on the page "Book add-ons".
    2. You will see an overview of your flights with all the services you have booked.
    3. Simply add your luggage or excess luggage.
    4. After clicking "Next" you just need to confirm your payment to complete the booking.
    5. We will then send you an updated booking confirmation.
    Note:

    Registered luggage cannot be removed.
    If you do not have a booking number, but instead have an etix® ticket number, or if you have booked a Eurowings flight with one of our partner airlines or in a travel agency, luggage regulations may vary. Please contact the relevant airline or your travel agency for more details.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How do I book additional services online after I have booked my Eurowings flight?

    1. After you have logged in on the "Book add-ons" page with your surname and booking code, you will see your itinerary with all of the services you have already booked.
    2. Now, simply add the additional services you want.
    3. Confirm your selection by clicking "Next".
    4. If you have selected a service that is subject to a charge, you will need to confirm once more to complete the booking. In such cases you will receive an updated booking confirmation.
    Note:

    Once booked, additional services cannot be cancelled.

    What services are available for passengers with disabilities at Eurowings?

    Passengers with disabilities can of course board the plane first. If you and your companion require additional help when checking in, boarding or on the way to your seat, we are on hand to offer assistance. Naturally, these additional services are available free of charge.

    Adding additional services

    In the second booking step, various assistance options can be added to your booking under "More services". Here, you can also register that you are bringing a wheelchair. However, you can also amend your booking and add additional services at a later date, up to before web check-in closes before departure – in the "My flight" section.

    More information on adding services to your booking at a later date can be found here.

    If you have any further questions, our competent employees at our call centre will be happy to assist you.

      Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can I add services to my Eurowings booking later?

    Yes, you can edit your booking and add the following extra services up to before web check-in closes before departure, whether you do it online, on your mobile phone, by phone or at one of our airport counters:

    • Regular, excess and special luggage (golfing equipment, bicycles and sports equipment such as surfboards, snowboards, bodyboards, diving gear, and sail and hang gliders)
    • Transport of pets
    • Seat reservations
    • Boarding and disembarking assistance for hearing or visually impaired passengers and travellers with restricted mobility
    • Boarding with a wheelchair
    • Assistance for passengers with restricted mobility from check-in to the aircraft, including assistance with steps to aircraft
    • Train connections to airport

    Please be aware that space restrictions prevent us from transporting unlimited amounts of special baggage. Once our space is used up, you will no longer be able to select this service.

    Fare upgrade

    Up to 72 hours before departure, you can still upgrade your fare by telephone or at our counters. There will be no processing charge if you do this by phone.

    Note:

    Do you have an etix® ticket number instead of a booking number? Did you book your Eurowings flight through a travel agent or one of our partner airlines? Did you book a flight with a partner airline at eurowings.com? If so, please contact the relevant airline or your travel agent.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • How do I redeem my Boomerang Club miles at Eurowings?

    You can book any available award flight at the BASIC, SMART, BEST or BIZclass fare level very simply online. To do this, click on "Redeem" and log in with your Boomerang Club details. You can then select and book the flight you want using the "Book award flight" function.

    Your award flight must be booked no later than two days before the desired departure date and is subject to availability. You can also transfer your award flight to someone else or add bookings for companions.

    Please note that Boomerang Club miles can only be redeemed for Eurowings award flights.

    Can I change the name of a passenger when I book an Eurowings award flight?

    You have the option of transferring your booking to another person. Until 2 hours before departure at the latest, you can have the name changed for a charge via our call centre by stating the booking code.

    If you have booked a flight involving several legs, please note that it is only possible to change passengers up to 2 hours before the scheduled departure time of the first (initial) leg of the flight.

    Can I cancel my Eurowings Miles & More award flight?

    Generally you can cancel your Miles & More award flight, unless it is a Fly Smart ticket or a mileage bargain. Boomerang Club award flights can unfortunately not be cancelled.

    If you are unable to make your flight, you must cancel it no later than 40 minutes before departure via our call centre or at the airport counter. Please note that we charge €75 per booking for this service.

    How many Boomerang Club miles do I need to book an award flight?

     

    Fare

    Germany/Europe incl. Northafrica

    one-way

    Germany/Europe incl. Northafrica

    round-trip

    Intercontinental

    one-way

    Intercontinental

    round-trip

    BASIC  9,000 20,000 40,000 80,000
    SMART 15,000 30,000 60,000 120,000
    BEST* - - 80,000 160,000

    BIZclass
    40,000  80,000  100,000  200,000 

    *: The BEST fare is not available on flights within Germany or within Europe. BEST fare premium flights will prospectively be available for international flights from August 2018.

    Is my Eurowings award flight subject to taxes and fees?

    Yes. Award flights are subject to regular taxes and fees and any additional charges. These will be displayed when you book your award flight.

  • Can I change my Eurowings flight booking?

    You can change the date of your Eurowings flight before web check-in closes prior to departure, as long as the flight will be taken by the same person on the same route and within our published flight schedule. You can make the change online or using your mobile phone, via our call centre or at the airport counter.

    If you decide to change your booking via telephone or in person, an additional processing charge will be incurred, unless you booked your flight with the Flex option.

    Changing the date of your flight

    1. Log in to "My flight" using your username and password. There you will find a summary of your booked flights.
    2. Select the flight you wish to change.
    3. Enter the new flight date.

    You can then change your flight on payment of a charge and, if necessary, on payment of the difference in fare for your new flight date.

    If you booked your flight with the Flex option, you can change your flight at no extra charge up to before web check-in closes prior to the planned departure time of the affected flight online, using your mobile, via telephone or in person at the airport counter. The Flex option also allows you to change the flight date after the planned departure time, as long as this is done on the same calendar day as the departure of the original flight, via our call centre or in person at the airport counter. If you do not cancel your flight until after the original departure date, a charge will be incurred.

    Please note that if the flight date is changed online, this can only be done within the same fare. If you would like to upgrade your fare (e.g. from BASIC to SMART), you can do so up to 72 hours prior to departure via telephone or at the airport counter.

    Note:

    If you have an etix® ticket number instead of a booking number, or if you have booked a flight operated by one of our partner airlines at eurowings.com or you have booked a Eurowings flight with one of our partner airlines or in a travel agency, please contact the relevant partner airline or your travel agency regarding this matter.

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

     Are you flying on Eurowings long-haul flights from Frankfurt or Munich to Bangkok?

    Unfortunately, no booking changes can be made via Eurowings Online Services for the following routes: outgoing and return flight for Frankfurt am Main (FRA) to Mauritius (MRU), Barbados (BGI), Windhoek (WDH) and Las Vegas (LAS), as well as Munich (MUC) to and from Bangkok (BKK).
    Please contact the Eurowings call centre.

    Changing the passenger name

    You can transfer your flight to another person before web check-in closes prior to departure via telephone on payment of a charge and by giving the booking number. Please note that if multiple legs have been booked as part of the journey, the passenger name may only be changed before web check-in closes prior to the planned departure of the first flight.

    Costs

    If the current flight price is higher than the price you originally paid, you must pay the difference in the fares.

    Note:

    If your Eurowings flight booking has an etix® ticket number, it is unfortunately not possible to change the passenger name.

    Can my Eurowings booking be transferred to someone else?

    Yes, name changes are possible on all Eurowings flights and can be reported with the booking code via our call centre up to before web check-in closes before the flight.

    Charges

    Name changes are subject only to a processing fee. However, if the current price of the flight is higher than the price you originally paid, you will be charged the difference as well.

    Note:

    If your booking is based on an etix® ticket number, we regret that no name change will be possible.

    Can I cancel my Eurowings booking?

    If you selected the Flex option when booking your SMART or BEST fare, you can cancel your flight before web check-in closes prior to departure at no extra charge. There are four ways to do this:

    • Via our website under "My flight"
    • Via our mobile services under "Manage flights"
    • Via our call centre
    • At our airport counters

    With the Flex option, flights can also be cancelled after the time of the original departure has passed, as long as this is done on the same calendar day as the departure of the original flight, either by telephone via the call centre or in person at the airport counter. If the flight is not cancelled until after the original departure date, a charge will be incurred.

    If you have selected another fare, your booking cannot be cancelled due to the low-cost price of the flight.

     Are you flying on Eurowings long-haul flights from Frankfurt or Munich to Bangkok?

    Unfortunately, you cannot cancel flights via Eurowings Online Services for the following routes: outgoing and return flight for Frankfurt am Main (FRA) to Mauritius (MRU), Barbados (BGI), Windhoek (WDH) and Las Vegas (LAS), as well as Munich (MUC) to and from Bangkok (BKK).
    Please contact the Eurowings call centre.

    Can I change the name of a passenger when I book an Eurowings award flight?

    You have the option of transferring your booking to another person. Until 2 hours before departure at the latest, you can have the name changed for a charge via our call centre by stating the booking code.

    If you have booked a flight involving several legs, please note that it is only possible to change passengers up to 2 hours before the scheduled departure time of the first (initial) leg of the flight.

    Can I change or cancel my Eurowings Blind Booking flight?

    You can change the travel dates and the names in your booking, but only via our call centre. You will have to pay the call centre charge, the booking change fee and the price difference for the new flight. Unfortunately, it is not possible to change the route you have booked.

    Please note that Blind Booking flights may not be cancelled.

    More information on the applicable charges

  • Can I change my Eurowings flight booking?

    You can change the date of your Eurowings flight before web check-in closes prior to departure, as long as the flight will be taken by the same person on the same route and within our published flight schedule. You can make the change online or using your mobile phone, via our call centre or at the airport counter.

    If you decide to change your booking via telephone or in person, an additional processing charge will be incurred, unless you booked your flight with the Flex option.

    Changing the date of your flight

    1. Log in to "My flight" using your username and password. There you will find a summary of your booked flights.
    2. Select the flight you wish to change.
    3. Enter the new flight date.

    You can then change your flight on payment of a charge and, if necessary, on payment of the difference in fare for your new flight date.

    If you booked your flight with the Flex option, you can change your flight at no extra charge up to before web check-in closes prior to the planned departure time of the affected flight online, using your mobile, via telephone or in person at the airport counter. The Flex option also allows you to change the flight date after the planned departure time, as long as this is done on the same calendar day as the departure of the original flight, via our call centre or in person at the airport counter. If you do not cancel your flight until after the original departure date, a charge will be incurred.

    Please note that if the flight date is changed online, this can only be done within the same fare. If you would like to upgrade your fare (e.g. from BASIC to SMART), you can do so up to 72 hours prior to departure via telephone or at the airport counter.

    Note:

    If you have an etix® ticket number instead of a booking number, or if you have booked a flight operated by one of our partner airlines at eurowings.com or you have booked a Eurowings flight with one of our partner airlines or in a travel agency, please contact the relevant partner airline or your travel agency regarding this matter.

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

     Are you flying on Eurowings long-haul flights from Frankfurt or Munich to Bangkok?

    Unfortunately, no booking changes can be made via Eurowings Online Services for the following routes: outgoing and return flight for Frankfurt am Main (FRA) to Mauritius (MRU), Barbados (BGI), Windhoek (WDH) and Las Vegas (LAS), as well as Munich (MUC) to and from Bangkok (BKK).
    Please contact the Eurowings call centre.

    Changing the passenger name

    You can transfer your flight to another person before web check-in closes prior to departure via telephone on payment of a charge and by giving the booking number. Please note that if multiple legs have been booked as part of the journey, the passenger name may only be changed before web check-in closes prior to the planned departure of the first flight.

    Costs

    If the current flight price is higher than the price you originally paid, you must pay the difference in the fares.

    Note:

    If your Eurowings flight booking has an etix® ticket number, it is unfortunately not possible to change the passenger name.

    Can I cancel my Eurowings booking?

    If you selected the Flex option when booking your SMART or BEST fare, you can cancel your flight before web check-in closes prior to departure at no extra charge. There are four ways to do this:

    • Via our website under "My flight"
    • Via our mobile services under "Manage flights"
    • Via our call centre
    • At our airport counters

    With the Flex option, flights can also be cancelled after the time of the original departure has passed, as long as this is done on the same calendar day as the departure of the original flight, either by telephone via the call centre or in person at the airport counter. If the flight is not cancelled until after the original departure date, a charge will be incurred.

    If you have selected another fare, your booking cannot be cancelled due to the low-cost price of the flight.

     Are you flying on Eurowings long-haul flights from Frankfurt or Munich to Bangkok?

    Unfortunately, you cannot cancel flights via Eurowings Online Services for the following routes: outgoing and return flight for Frankfurt am Main (FRA) to Mauritius (MRU), Barbados (BGI), Windhoek (WDH) and Las Vegas (LAS), as well as Munich (MUC) to and from Bangkok (BKK).
    Please contact the Eurowings call centre.

    Can I change or cancel my Eurowings Blind Booking flight?

    You can change the travel dates and the names in your booking, but only via our call centre. You will have to pay the call centre charge, the booking change fee and the price difference for the new flight. Unfortunately, it is not possible to change the route you have booked.

    Please note that Blind Booking flights may not be cancelled.

    More information on the applicable charges

    What options are available to me if I am unable to take my Eurowings flight?

    If you are unable to take your flight, you have three options:

    1. Change your booking to another date

    Flight bookings can be changed to another available date up to before web check-in closes before departure, provided that the flight will be taken by the same person on the same route and is on our published flight schedule. You can change your booking online, via our mobile services or by phoning our call centre. If you have added the Flex option to your SMART fare, BEST fare or BIZclass fare booking, you can change your flight free of charge up to before web check-in closes before departure. For other bookings, a fixed charge per passenger and per journey leg will be applied. The applicable amount can be found in our table of charges (Article 17 "BKG" and "NC1"). The flight price is determined by the fare that applies to the route at the time you change the booking. If the new flight is more expensive, you must pay the difference in price as well as the booking change fee. However, refunds will not be given if the new flight that is lower in price.

    Changing your booking online
    1. Log in to "My flight" using your username and password.
    2. In the overview of your booked flights, select the flight you wish to change.
    3. Enter the new flight date.

    Changes to flights made online must be made within the same fare. If you wish to change your fare, you can do so up to 72 hours before departure by telephone or at the airport counter.

    Charges

    Booking changes will incur a fixed charge and, if appropriate, the fare difference. We will also charge an administration fee for changes made via telephone or in person. This does not apply to flights booked with the Flex option.

    2. Name change

    You can transfer your flight to another person by telephone on payment of a charge, but only up to before web check-in closes before departure (or in the case of bookings of multiple journey legs, up to before web check-in closes before the first flight departs). Please have your booking number ready when you call.

    Charges

    If the current flight price is higher than the flight you originally booked, you will be required to pay the difference.

    Note:

    If your booking has an etix® ticket number, it is not possible to change a name for a Eurowings flight.

    3. Cancellation

    If you have added the Flex option to your SMART fare, BEST fare or BIZclass fare fare booking, you may cancel your flight up to 40 minutes before departure free of charge. Unfortunately, other bookings cannot be cancelled on account of their low prices. However, the flight dates can be changed online in the "My flight" area. Alternatively, you can call us to have the flights transferred to another person; a charge will apply.

    There are four ways to cancel a flight booked with the SMART, BEST or BIZclass fare with the Flex option:

    With the Flex option, bookings may also be cancelled after the original travel date has passed. This option is free of charge, but flights must be cancelled on the same day as the original scheduled departure date by phone or in person at our airport counters. If a booking is changed or cancelled after the original departure date, a fixed charge will apply.

     Note:

    If you have an etix® ticket number rather than a booking number, or if you have booked a flight operated by one of our partner airlines at eurowings.com or in a travel agency, please contact the relevant airline or your travel agency regarding this matter.

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

     Are you flying on Eurowings long-haul flights from Frankfurt or Munich to Bangkok?

    Unfortunately you cannot make any adjustments to your flight via Eurowings Online Services for the following routes: outgoing and return flight for Frankfurt am Main (FRA) to Mauritius (MRU), Barbados (BGI), Windhoek (WDH) and Las Vegas (LAS), as well as Munich (MUC) to and from Bangkok (BKK). Please contact the Eurowings call centre.

    Can I cancel my Eurowings Miles & More award flight?

    Generally you can cancel your Miles & More award flight, unless it is a Fly Smart ticket or a mileage bargain. Boomerang Club award flights can unfortunately not be cancelled.

    If you are unable to make your flight, you must cancel it no later than 40 minutes before departure via our call centre or at the airport counter. Please note that we charge €75 per booking for this service.

  • How does Eurowings Blind Booking work?

    This option requires a bit of spontaneity as you don't initially know where you'll be heading. In return, we guarantee you our attractive low prices – even for last-minute bookings!

    How it works:

    1. On the "Blind Booking" page, select your departure airport and the theme of your trip, e.g. "Party" or "Culture". Each category contains various destinations, one of which will be allotted to you at the end of the booking process.
    2. For a small fee you can rule out certain destinations.
    3. Enter your desired travel dates and the number of travellers.
    4. When the booking is complete you will be told your destination so you can prepare for your trip.

    More information on Blind Booking

    Note:

    Blind Booking flights can also be paid for with a voucher.

    Can I change or cancel my Eurowings Blind Booking flight?

    You can change the travel dates and the names in your booking, but only via our call centre. You will have to pay the call centre charge, the booking change fee and the price difference for the new flight. Unfortunately, it is not possible to change the route you have booked.

    Please note that Blind Booking flights may not be cancelled.

    More information on the applicable charges

    How far in advance can I book a Eurowings Blind Booking flight?

    Blind Booking flights can be booked up to 45 days days before departure.

    How do I redeem Eurowings flight vouchers?

    Do you wish to redeem a flight voucher? Flight vouchers can be redeemed online or via your mobile phone.

    How it works:

    1. Select your desired flight and then the "Voucher" payment method.
    2. If the amount due exceeds the value of the voucher, you can pay the remaining balance via another payment method.
    3. If the value of the voucher exceeds the amount due, the remaining credit will still be valid and can be redeemed on another booking. This only applies to purchased vouchers, however. We will not make cash payments for the value of the voucher or any remaining credit.

    Validity

    • Vouchers may only be redeemed against Eurowings flights, including Blind Booking flights. Bookings may be changed in accordance with the GCC.
    • Vouchers may also be used to pay for additional services that are directly related to the flight either at the time of the initial booking or at a later date.

    Exceptions

    • Vouchers may not be used to book any package deals (e.g. flight and hotel) or partner offers (e.g. Rail&Fly, hotels, rental cars and insurance).
    • We regret to inform you that it is not possible to redeem vouchers for long-haul flights at this time.

    Promotional vouchers

    Separate conditions apply for promotional vouchers given away in competitions or as part of marketing campaigns.

    Terms of use for promotional vouchers

    Will I be awarded miles for Eurowings Blind Booking flights?

    Yes, you can collect Boomerang Club miles on Blind Booking flights, but not Miles & More premium miles.

    More information on our bonus programme

  • What payment options are available at Eurowings?

    Service is very important to us, so we offer a wide range of payment options. We ask for your understanding in the event that not all payment options are available to you.

    Direct debit

    You can pay via direct debit up to 5 days before departure as long as the following requirements are fulfilled:

    • You hold a current account.
    • Sufficient funds are available in your account.

    Any charges incurred by cancelled payments or insufficient funds will be added to the flight price. In the event of a chargeback, please do not make any payments. We will contact you as soon as possible to discuss the next steps.

    Note:

    Direct debit arrangements may vary for flights booked with our partner airlines at eurowings.com

    Credit cards

    You can also pay with your credit card as long as you are entitled to use it to pay over the phone or online. For more information on this, please contact your bank.

    We accept the following credit cards:

    • MasterCard
    • Debit MasterCard
    • American Express
    • VISA Card
    • VISA Electron
    • VISA Debit Card
    • AirPlus
    • Diners Club

    Unfortunately, we are currently unable to accept Eurocheque cards.

    PayPal

    You can either authorise PayPal to transfer the payment amount to us, or you can authorise us to withdraw the relevant amount from your PayPal account.

    Paying on invoice (RatePAY)

    You can also pay for your flight and any charged additional services via RatePAY invoice if:

    • You book online and the amount payable is at least €20 but no more than €2,000
    • The flight price is given in euros
    • Your billing and contact address is your personal address and is within the Federal Republic of Germany or Austria
    • You have a positive credit check

    Detailed information can be found in the RatePAY data protection declaration.

    If you fulfil these criteria and we have accepted your request to pay via RatePAY invoice, the invoice amount will be due on the tenth bank working day after booking, or at the latest on the last bank working day before departure. Payment must arrive in the receiving account by this date. Please only transfer the payment to the bank account specified on the invoice.

    If you are unable to use this payment method, we can offer you an alternative payment option.

    Note:

    This payment method can only be used to pay for flight bookings.

    Cash payments

    You may only pay in cash if you book your ticket at one of our airport counters.

    Vouchers

    Paying for a booking with a voucher is quick and simple:

    1. In the "Payment" step of the online booking process, select the option to pay with a voucher.
    2. Enter your voucher code and then check the code entered and the travel services in your basket.
    3. Click on "Confirm booking" to complete your booking.

    If the price of the flight exceeds the value of your voucher, you may pay the remaining amount either with another voucher or another payment method.

    Validity

    Vouchers may only be used to book Eurowings flight services and not partner offers (e.g. Rail&Fly, rental cars or hotels).

    Please note that conditions of use vary for purchased and promotional vouchers.

    Note:

    Vouchers may not be used to book flights with our partner airlines at eurowings.com. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How do I redeem Eurowings flight vouchers?

    Do you wish to redeem a flight voucher? Flight vouchers can be redeemed online or via your mobile phone.

    How it works:

    1. Select your desired flight and then the "Voucher" payment method.
    2. If the amount due exceeds the value of the voucher, you can pay the remaining balance via another payment method.
    3. If the value of the voucher exceeds the amount due, the remaining credit will still be valid and can be redeemed on another booking. This only applies to purchased vouchers, however. We will not make cash payments for the value of the voucher or any remaining credit.

    Validity

    • Vouchers may only be redeemed against Eurowings flights, including Blind Booking flights. Bookings may be changed in accordance with the GCC.
    • Vouchers may also be used to pay for additional services that are directly related to the flight either at the time of the initial booking or at a later date.

    Exceptions

    • Vouchers may not be used to book any package deals (e.g. flight and hotel) or partner offers (e.g. Rail&Fly, hotels, rental cars and insurance).
    • We regret to inform you that it is not possible to redeem vouchers for long-haul flights at this time.

    Promotional vouchers

    Separate conditions apply for promotional vouchers given away in competitions or as part of marketing campaigns.

    Terms of use for promotional vouchers

    How can I buy Eurowings flight vouchers?

    You can only buy flight vouchers online on our "Flight vouchers" page. Here's how it works:

    1. Select a voucher theme and enter the desired voucher value.
    2. You can also choose to write a personal message for the voucher recipient.
    3. After entering your contact details, you will proceed to payment. Please note that flight vouchers can not be paid by direct debit.
    4. Your voucher will then be sent via email either to you or to the voucher recipient.
    Note:

    Flight vouchers may only be purchased in euros, but may also be redeemed for flights paid for in a different currency.

    What conditions apply for Eurowings flight vouchers?

    • Eurowings accepts no liability for loss of vouchers or voucher codes and will not issue replacements.
    • Vouchers may only be used for private purposes. Other uses such as selling vouchers on the Internet for commercial purposes, either yourself or through third parties, are not permitted without prior authorisation from Eurowings.
    • Please note: we regret to inform you that it is not possible to redeem vouchers for long-haul flights at this time.

    Further information can be found in the Terms of Use.

    Click here to view the GCC, which apply for the purchase and redemption of vouchers.

    Promotional vouchers

    Separate Terms of use apply for promotional vouchers given away in competitions or as part of marketing campaigns.

    How long are Eurowings flight vouchers valid for?

    You can redeem our Eurowings flight vouchers any time before the end of the third year after purchase. Vouchers may not be extended or exchanged for cash.

    Please note that vouchers may not be used until we have received payment, or at the very least 24 hours day after purchase. If payment is made via direct debit, the voucher may only be used 5 days after payment.

    Promotional vouchers

    Separate terms of use apply for promotional vouchers given away in competitions or as part of marketing campaigns:

    Terms of use for promotional vouchers

  • What are the General Conditions for Group Bookings at Eurowings?

    1. Validity

    The Eurowings General Conditions for Group Bookings apply to each carriage of passengers and luggage advertised and booked via Eurowings GmbH (hereinafter "Eurowings") for groups of more than 9 people ("Group Booking").

    2. Contract of Carriage/booking

    The Contract of Carriage comes into effect when the contact person returns the booking quotation (Offer) and Eurowings issues the booking confirmation (Acceptance).
    Unless the booking is for a family, the contact person acts as the group representative. In this case, the contact person concludes the Contract of Carriage in his or her own name on behalf of the individual group members.

    3. Processing via a contact person

    The entire booking process, including payment, is carried out via the contact person named in the quotation. Essential information, such as the Eurowings General Conditions of Carriage (GCC), flight schedules, flight changes, etc. is to be provided to the group members by the contact person in good time and in full. Information given to the contact person will be assumed to have been passed on to the remaining group members.

    4. List of names

    A complete list of names of all group members must be provided to Eurowings at the latest 4 working days before departure.

    5. Booking changes/cancellation

    Bookings may be changed (flight times or dates) before departure and will incur an additional charge (per person and journey leg) plus the difference in the new flight price, if applicable. After the scheduled departure time, changes may no longer be made. For groups of 12 travellers or more, 10% of the group (rounded down to the nearest individual) may cancel up to a month before departure and will receive a full reimbursement. Additional passengers (1–9 people) may only be added separately online or via the call centre at the current Eurowings flight price (subject to availability).

    6. Refusal of carriage for a group member

    If a group member is refused carriage for good cause, the remaining group members do not have the right to cancel the booking. The obligation to pay the Group Booking price still stands. In addition, the General Conditions of Carriage (GCC) apply, insofar as no contradictory clause exists in the General Conditions for Group Bookings.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How do I make a Eurowings group booking?

    1. If you would like to book a Eurowings flight for more than 9 people, please first fill out our group enquiry form in full.
    2. After you have submitted the form, we will send you a personalised, non-binding quotation via email.
    3. If you accept the quotation, please email us a request to conclude a binding contract of air carriage on the basis of the quotation.
    4. We will send you a booking confirmation via email within two working days.

    Click here to proceed to group booking.

    Providing the names of group members

    The names of the group members must be provided to us at the latest 4 working days before the scheduled outbound departure date, excluding the date of travel. If names are provided later or are changed, additional charges will be applied.

    Cancellation for more than 12 travellers

    You may cancel the booking for 10% of the group members (rounded down to the nearest individual) up to a month before departure and you will receive reimbursement for the travel payment in full, provided that the original group contained 12 or more travellers.

    The full terms are available in our General Conditions of Carriage.

    Our employees are available to answer any questions you may have relating to group bookings. Contact us daily between 9.00 a.m. and 12.00 p.m. and between 1.00 p.m. and 5.00 p.m. (CET).

    You can reach the group department by telephone on 01806 122 345 ((the international rates of your phone service provider apply) per call from landlines – max. (the international rates of your phone service provider apply) per call from mobile phones) or by email at gruppen@eurowings.com.

    Note:

    If you would like to make a group booking with one of our partner airlines, please contact the relevant airline. The corresponding terms of this airline apply. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How many people must travel together to qualify as a group at Eurowings?

    If more than 9 people are travelling together, they qualify as a group for Eurowings.

    How many people can I book flights for with Eurowings Blind Booking?

    Blind Booking flights can be booked for a maximum of 9 passengers.

    What is the maximum number of people for whom I can book online at Eurowings?

    Under "Booking" you can book a flight for up to 9 people. You must provide the first name and surname of each person.

    If you would like to book flights for more than 9  people, you will find more information here.

  • Do payment surcharges apply at Eurowings?

    No, transactions incur no additional costs.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What payment options are available at Eurowings?

    Service is very important to us, so we offer a wide range of payment options. We ask for your understanding in the event that not all payment options are available to you.

    Direct debit

    You can pay via direct debit up to 5 days before departure as long as the following requirements are fulfilled:

    • You hold a current account.
    • Sufficient funds are available in your account.

    Any charges incurred by cancelled payments or insufficient funds will be added to the flight price. In the event of a chargeback, please do not make any payments. We will contact you as soon as possible to discuss the next steps.

    Note:

    Direct debit arrangements may vary for flights booked with our partner airlines at eurowings.com

    Credit cards

    You can also pay with your credit card as long as you are entitled to use it to pay over the phone or online. For more information on this, please contact your bank.

    We accept the following credit cards:

    • MasterCard
    • Debit MasterCard
    • American Express
    • VISA Card
    • VISA Electron
    • VISA Debit Card
    • AirPlus
    • Diners Club

    Unfortunately, we are currently unable to accept Eurocheque cards.

    PayPal

    You can either authorise PayPal to transfer the payment amount to us, or you can authorise us to withdraw the relevant amount from your PayPal account.

    Paying on invoice (RatePAY)

    You can also pay for your flight and any charged additional services via RatePAY invoice if:

    • You book online and the amount payable is at least €20 but no more than €2,000
    • The flight price is given in euros
    • Your billing and contact address is your personal address and is within the Federal Republic of Germany or Austria
    • You have a positive credit check

    Detailed information can be found in the RatePAY data protection declaration.

    If you fulfil these criteria and we have accepted your request to pay via RatePAY invoice, the invoice amount will be due on the tenth bank working day after booking, or at the latest on the last bank working day before departure. Payment must arrive in the receiving account by this date. Please only transfer the payment to the bank account specified on the invoice.

    If you are unable to use this payment method, we can offer you an alternative payment option.

    Note:

    This payment method can only be used to pay for flight bookings.

    Cash payments

    You may only pay in cash if you book your ticket at one of our airport counters.

    Vouchers

    Paying for a booking with a voucher is quick and simple:

    1. In the "Payment" step of the online booking process, select the option to pay with a voucher.
    2. Enter your voucher code and then check the code entered and the travel services in your basket.
    3. Click on "Confirm booking" to complete your booking.

    If the price of the flight exceeds the value of your voucher, you may pay the remaining amount either with another voucher or another payment method.

    Validity

    Vouchers may only be used to book Eurowings flight services and not partner offers (e.g. Rail&Fly, rental cars or hotels).

    Please note that conditions of use vary for purchased and promotional vouchers.

    Note:

    Vouchers may not be used to book flights with our partner airlines at eurowings.com. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What does 'Payment status: declined/pending' mean on the Eurowings pages 'My bookings' or 'Booking changes'?

    The status display under "My flight" or "View booking" allows you to track the status of your payment and see when your payment has been debited successfully.

    Declined

    The status "Declined" is displayed if the payment could not be completed for some reason or if your direct debit has been returned.

    Please note that if payment is unsuccessful, reservations may be cancelled without warning in accordance with the Conditions of Carriage (item 4.5).

    Pending

    The status "Pending" means that authorisation is still in progress, but your seat is reserved. If payment is unsuccessful, the status will change to "Declined".

    Confirmed

    If the status "Confirmed" is displayed, both your payment and reservation have been successfully completed and your flight booking has been confirmed.

    If you have any questions about your payment status, our competent employees at our call centre will be happy to advise you.

    You can check the status of your payment here.

    When will the payment be debited by Eurowings from my account?

    Payment for your trip is due as soon as your booking is confirmed. Debiting can take up to a few days depending on your bank, so you must ensure there are sufficient funds in your account until the payment has been debited.

  • How will I receive my invoice at Eurowings?

    You will receive your Eurowings invoice via email. This is your electronic plane ticket. Article 34 of the German Turnover Tax Implementing Regulation (UStDV) recognises transport tickets as invoices and the German Ministry of Finance (BMF) statement of 29 January 2004, Ref. IV B 7 – S 7280 – 19/04, recognises transport tickets as invoices (without electronic signature) entitling the purchaser to input tax deduction.

    Lost your booking confirmation?

    No problem: just phone our call centre and we will be happy to send you a new booking confirmation.

    Note:

    If you have an etix® ticket number or if you have booked a flight with one of our partner airlines at eurowings.com or a Eurowings flight at one of our partner airline websites or at a travel agency, please contact the relevant airline or your travel agency to request an invoice.

    Why does VAT not appear on my invoice at Eurowings?

    Only Eurowings flights within Germany are subject to VAT. Invoices for international flights therefore do not show VAT. 

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can billing addresses or bank details be changed after booking at Eurowings?

    No, after a booking has been completed it is no longer possible to change your details.

    Does my Eurowings booking confirmation/invoice entitle me to input tax deduction?

    Eurowings invoices are electronic plane tickets. Article 34 of the German Turnover Tax Implementing Regulation (UStDV) recognises transport tickets as invoices and the statement of the German Ministry of Finance (BMF) of 29 January 2004, Ref. IV B 7 – S 7280 – 19/04, recognises transport tickets as invoices (without electronic signature) entitling the purchaser to input tax deduction.

    Note:

    For questions relating to invoices issued by our partner airlines, please contact the relevant airline. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • What may I pack in my luggage and what is prohibited at Eurowings?

    For security reasons, your luggage must comply with certain regulations and restrictions. There are also measures and guidelines which must be observed.

    More information can be found in the GCC (General Conditions of Carriage).

    Information on hazardous materials (e.g. electronic devices with lithium batteries, e-cigarettes) and their transport can be found here. If your device/item is not listed, please send us your query by email to service@eurowings.com.

    Information on lithium-ion batteries for wheelchairs and other mobility aids can be found here under the section ‘Passengers with wheelchairs’.

     

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

     

    Are my credit card details safe when I book online at Eurowings?

    To ensure that your credit cards and personal information are kept as secure as possible, we use the most up-to-date Secure Sockets Layer technology (SSL with 128-bit encryption). This is the most secure method of transferring sensitive data over the Internet. We also meet the Payment Card Industry Data Security Standards (PCI DSS).

    The common certification standard of international payment systems ensures secure processing and storage of all payment card details. At the beginning of 2010, Germanwings was one of the first European airlines to achieve conformity with the PCI DSS and prove this in an audit by the independent accredited auditing firm SRC Security Research & Consulting GmbH.

    Note:

    We recommend that you use the latest version of your browser to ensure that your transactions are processed securely.

    What are the General Conditions for Group Bookings at Eurowings?

    1. Validity

    The Eurowings General Conditions for Group Bookings apply to each carriage of passengers and luggage advertised and booked via Eurowings GmbH (hereinafter "Eurowings") for groups of more than 9 people ("Group Booking").

    2. Contract of Carriage/booking

    The Contract of Carriage comes into effect when the contact person returns the booking quotation (Offer) and Eurowings issues the booking confirmation (Acceptance).
    Unless the booking is for a family, the contact person acts as the group representative. In this case, the contact person concludes the Contract of Carriage in his or her own name on behalf of the individual group members.

    3. Processing via a contact person

    The entire booking process, including payment, is carried out via the contact person named in the quotation. Essential information, such as the Eurowings General Conditions of Carriage (GCC), flight schedules, flight changes, etc. is to be provided to the group members by the contact person in good time and in full. Information given to the contact person will be assumed to have been passed on to the remaining group members.

    4. List of names

    A complete list of names of all group members must be provided to Eurowings at the latest 4 working days before departure.

    5. Booking changes/cancellation

    Bookings may be changed (flight times or dates) before departure and will incur an additional charge (per person and journey leg) plus the difference in the new flight price, if applicable. After the scheduled departure time, changes may no longer be made. For groups of 12 travellers or more, 10% of the group (rounded down to the nearest individual) may cancel up to a month before departure and will receive a full reimbursement. Additional passengers (1–9 people) may only be added separately online or via the call centre at the current Eurowings flight price (subject to availability).

    6. Refusal of carriage for a group member

    If a group member is refused carriage for good cause, the remaining group members do not have the right to cancel the booking. The obligation to pay the Group Booking price still stands. In addition, the General Conditions of Carriage (GCC) apply, insofar as no contradictory clause exists in the General Conditions for Group Bookings.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How do I make a Eurowings group booking?

    1. If you would like to book a Eurowings flight for more than 9 people, please first fill out our group enquiry form in full.
    2. After you have submitted the form, we will send you a personalised, non-binding quotation via email.
    3. If you accept the quotation, please email us a request to conclude a binding contract of air carriage on the basis of the quotation.
    4. We will send you a booking confirmation via email within two working days.

    Click here to proceed to group booking.

    Providing the names of group members

    The names of the group members must be provided to us at the latest 4 working days before the scheduled outbound departure date, excluding the date of travel. If names are provided later or are changed, additional charges will be applied.

    Cancellation for more than 12 travellers

    You may cancel the booking for 10% of the group members (rounded down to the nearest individual) up to a month before departure and you will receive reimbursement for the travel payment in full, provided that the original group contained 12 or more travellers.

    The full terms are available in our General Conditions of Carriage.

    Our employees are available to answer any questions you may have relating to group bookings. Contact us daily between 9.00 a.m. and 12.00 p.m. and between 1.00 p.m. and 5.00 p.m. (CET).

    You can reach the group department by telephone on 01806 122 345 ((the international rates of your phone service provider apply) per call from landlines – max. (the international rates of your phone service provider apply) per call from mobile phones) or by email at gruppen@eurowings.com.

    Note:

    If you would like to make a group booking with one of our partner airlines, please contact the relevant airline. The corresponding terms of this airline apply. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How long will Eurowings store my mobile number?

    If you unsubscribe from our SMS Newsflash service, your mobile number will be deleted from our database immediately.

  • What is Eurowings Save Your Price?

    Save Your Price is a function which enables customers to save a selected flight price for a 72-hour period.

    Which payment methods can I use to pay for the Eurowings Save Your Price charge?

    All current payment methods can be used. The only payment methods not available for Save Your Price are payment upon invoice (via RatePay), by American Express or by voucher.

    Can I confirm the final Eurowings flight booking by telephone?

    You can also confirm the final flight booking by telephone. Please note that in this case there is a standard service charge payable for telephone bookings.

    Can Eurowings Save Your Price also be used with third-party suppliers such as online travel portals?

    No, this service is available exclusively on eurowings.com.

    For a selected Eurowings return flight, can I just save one of the two flights?

    No, when you select a return flight, only the total flight price can be saved. To save just one flight, the option “One-way only” must be selected.

Frequently asked questions relating to the topic: Booking and booking changes

  • Do I need a visa to enter one of the countries Eurowings flies to?

    That depends on your nationality and your travel destination. For this reason we regret we are unable to give you a more detailed answer to this question.

    Please go to the local consulate or tourist information office of your destination country well before your flight. It is your responsibility as the passenger to have all necessary documentation ready on arrival.

    How will I receive my invoice at Eurowings?

    You will receive your Eurowings invoice via email. This is your electronic plane ticket. Article 34 of the German Turnover Tax Implementing Regulation (UStDV) recognises transport tickets as invoices and the German Ministry of Finance (BMF) statement of 29 January 2004, Ref. IV B 7 – S 7280 – 19/04, recognises transport tickets as invoices (without electronic signature) entitling the purchaser to input tax deduction.

    Lost your booking confirmation?

    No problem: just phone our call centre and we will be happy to send you a new booking confirmation.

    Note:

    If you have an etix® ticket number or if you have booked a flight with one of our partner airlines at eurowings.com or a Eurowings flight at one of our partner airline websites or at a travel agency, please contact the relevant airline or your travel agency to request an invoice.

    Can I carry musical instruments in the Eurowings cabin as hand luggage?

    Yes, musical instruments can be carried as hand luggage if their size does not exceed 55 x 40 x 23 cm. The following musical instruments can be taken on board as hand luggage, even if they are slightly over the maximum size: clarinets, flutes, French horns, oboes, violins, trumpets.

    Larger musical instruments (such as guitars) may only be transported in the cabin if they are in a soft case on an extra seat.

    The charges applicable for travelling with musical instruments can be found in this table.

    A musical instrument carried on board counts as one piece of hand luggage. You may only take one other piece of hand luggage with a maximum size of 40 x 30 x 10 cm on board.

    Exception:

    Double basses must be transported in a hard case and checked in as luggage. Due to their size, they may not be carried in the cabin.

    Extra seat

    If you book an extra seat via telephone before midnight on the same day as you book your flight, the extra seat will cost the same as your own seat and there will be no extra charge. If an extra seat is added later, it will be charged at the current flight price as shown on the Internet.

    Note:

    Eurowings accepts no liability for musical instruments carried in the cabin.
    All regulations apply to Eurowings flights with anEW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What benefits does the Eurowings SMART fare offer?

    Tailored to your specific needs – our SMART fare includes certain additional services and allows you to add others in yourself.

    SMART fare is our standard fare and includes all the BASIC fare flight services, and also one item of luggage, one item of hand luggage guaranteed in the cabin as well as priority boarding*.

     

    * not available at all airports

    How do I book extra services at Eurowings?

    Need assistance boarding? Want to bring along your golf gear, skis or a bodyboard? No problem: you can add "extras" to flights with Eurowings during the flight booking process.

    How it works:

    Already completed your booking, but still want to purchase some extras? You can add them under "Book add-ons". Click here for more information.

    Naturally, our call centre is happy to help you with telephone reservations: +49 (0)221 – 59988222 (5.00 a.m. – 12.00 midnight CET)1

    Important:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. Extras on flights with our partner airlines can only be added through the relevant airline. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Footnote list

    17 €0.20 per call from landlines – €0.60 per call from mobiles

  • How do I redeem my Boomerang Club miles at Eurowings?

    You can book any available award flight at the BASIC, SMART, BEST or BIZclass fare level very simply online. To do this, click on "Redeem" and log in with your Boomerang Club details. You can then select and book the flight you want using the "Book award flight" function.

    Your award flight must be booked no later than two days before the desired departure date and is subject to availability. You can also transfer your award flight to someone else or add bookings for companions.

    Please note that Boomerang Club miles can only be redeemed for Eurowings award flights.

    What charges apply for checking in luggage at Eurowings?

    You will be charged for each item of luggage that you check in. If you check in more than one bag weighing 23 kg, an additional fixed charge for excess luggage applies.

    If you book your first piece of luggage up to 23 kg on the website, a surcharge of from € 15 / £13 / CHF 17 / $17 / CZK 386 / SEK 154 / NOK 143 / PLN 65 / HUF 4,785 per route and passenger (the exact amount depends on the route) will apply. This amount is increased to €30 / £26 / CHF 35 / $35 / CZK 771 / SEK 307 / NOK 286 / PLN 129 / HUF 9,571 (the exact amount depends on the route) for bookings at the airport counter. If you check in more than one bag weighing 23 kg, an additional charge will apply.

    Luggage can be registered at the time of booking the flight or at a later date.

    SMART fare

    Passengers who have booked the SMART fare can check in one item of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

    BEST fare

    Passengers who have booked the BEST fare can check in two items of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

    BIZclass fare

    If you have booked the BIZclass fare, you can place two pieces of luggage of 32 kg (no extra or excess baggage) at no extra cost.

    Excess luggage

    Excess luggage can either be registered online or via telephone at the time of booking or added at a later date via the "My flight" area. Excess luggage can also be added via our mobile services in the "Add services" area. If this is not done, a highe fixed charge will apply when checking in excess luggage at the airport.

    Special luggage

    Special luggage includes sports equipment, pushchairs and cots and is subject to special terms. Please label each item of luggage to be checked in with your name or another personal mark.

    Note:

    Special terms apply for passengers travelling with sports equipment and special luggage.
    If you don't have a booking number but instead have an etix® ticket number, or if you have booked a Eurowings flight with one of our partner airlines or in a travel agency, then luggage regulations may vary. Please contact the relevant airline or your travel agency.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What benefits does the Eurowings SMART fare offer?

    Tailored to your specific needs – our SMART fare includes certain additional services and allows you to add others in yourself.

    SMART fare is our standard fare and includes all the BASIC fare flight services, and also one item of luggage, one item of hand luggage guaranteed in the cabin as well as priority boarding*.

     

    * not available at all airports

    Are food and drink available on Eurowings flights?

    Yes, various food and drink options can be purchased at low prices on Eurowings flights. Fresh sandwiches, tasty snacks, hot and cold drinks – the choice is yours!

    BEST fare

    The BEST fare allows you to enjoy our BEST-Meals (one warm and one cold) including fresh products and specials. You can choose a drink during our on-board service.

    BIZclass-Tarif

    If you have booked a flight on a Short or medium-haul route with a BIZclass fare, enjoy our special meal and service at your place. Your favourite snack & drink come at no extra charge. On long haul flights you can make your choice from the menu between two starters and a vegetarian, fish or meat main course. A dessert or cheese plate round off your moment of culinary pleasure on board.

    What is the Miles & More executive bonus at Eurowings?

    The executive bonus is a 25% mileage bonus that you receive if you are a Frequent Traveller, Senator or HON Circle member.

  • Can I change my Eurowings flight booking?

    You can change the date of your Eurowings flight before web check-in closes prior to departure, as long as the flight will be taken by the same person on the same route and within our published flight schedule. You can make the change online or using your mobile phone, via our call centre or at the airport counter.

    If you decide to change your booking via telephone or in person, an additional processing charge will be incurred, unless you booked your flight with the Flex option.

    Changing the date of your flight

    1. Log in to "My flight" using your username and password. There you will find a summary of your booked flights.
    2. Select the flight you wish to change.
    3. Enter the new flight date.

    You can then change your flight on payment of a charge and, if necessary, on payment of the difference in fare for your new flight date.

    If you booked your flight with the Flex option, you can change your flight at no extra charge up to before web check-in closes prior to the planned departure time of the affected flight online, using your mobile, via telephone or in person at the airport counter. The Flex option also allows you to change the flight date after the planned departure time, as long as this is done on the same calendar day as the departure of the original flight, via our call centre or in person at the airport counter. If you do not cancel your flight until after the original departure date, a charge will be incurred.

    Please note that if the flight date is changed online, this can only be done within the same fare. If you would like to upgrade your fare (e.g. from BASIC to SMART), you can do so up to 72 hours prior to departure via telephone or at the airport counter.

    Note:

    If you have an etix® ticket number instead of a booking number, or if you have booked a flight operated by one of our partner airlines at eurowings.com or you have booked a Eurowings flight with one of our partner airlines or in a travel agency, please contact the relevant partner airline or your travel agency regarding this matter.

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

     Are you flying on Eurowings long-haul flights from Frankfurt or Munich to Bangkok?

    Unfortunately, no booking changes can be made via Eurowings Online Services for the following routes: outgoing and return flight for Frankfurt am Main (FRA) to Mauritius (MRU), Barbados (BGI), Windhoek (WDH) and Las Vegas (LAS), as well as Munich (MUC) to and from Bangkok (BKK).
    Please contact the Eurowings call centre.

    Changing the passenger name

    You can transfer your flight to another person before web check-in closes prior to departure via telephone on payment of a charge and by giving the booking number. Please note that if multiple legs have been booked as part of the journey, the passenger name may only be changed before web check-in closes prior to the planned departure of the first flight.

    Costs

    If the current flight price is higher than the price you originally paid, you must pay the difference in the fares.

    Note:

    If your Eurowings flight booking has an etix® ticket number, it is unfortunately not possible to change the passenger name.

    Can my Eurowings booking be transferred to someone else?

    Yes, name changes are possible on all Eurowings flights and can be reported with the booking code via our call centre up to before web check-in closes before the flight.

    Charges

    Name changes are subject only to a processing fee. However, if the current price of the flight is higher than the price you originally paid, you will be charged the difference as well.

    Note:

    If your booking is based on an etix® ticket number, we regret that no name change will be possible.

    What charges apply for checking in luggage at Eurowings?

    You will be charged for each item of luggage that you check in. If you check in more than one bag weighing 23 kg, an additional fixed charge for excess luggage applies.

    If you book your first piece of luggage up to 23 kg on the website, a surcharge of from € 15 / £13 / CHF 17 / $17 / CZK 386 / SEK 154 / NOK 143 / PLN 65 / HUF 4,785 per route and passenger (the exact amount depends on the route) will apply. This amount is increased to €30 / £26 / CHF 35 / $35 / CZK 771 / SEK 307 / NOK 286 / PLN 129 / HUF 9,571 (the exact amount depends on the route) for bookings at the airport counter. If you check in more than one bag weighing 23 kg, an additional charge will apply.

    Luggage can be registered at the time of booking the flight or at a later date.

    SMART fare

    Passengers who have booked the SMART fare can check in one item of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

    BEST fare

    Passengers who have booked the BEST fare can check in two items of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

    BIZclass fare

    If you have booked the BIZclass fare, you can place two pieces of luggage of 32 kg (no extra or excess baggage) at no extra cost.

    Excess luggage

    Excess luggage can either be registered online or via telephone at the time of booking or added at a later date via the "My flight" area. Excess luggage can also be added via our mobile services in the "Add services" area. If this is not done, a highe fixed charge will apply when checking in excess luggage at the airport.

    Special luggage

    Special luggage includes sports equipment, pushchairs and cots and is subject to special terms. Please label each item of luggage to be checked in with your name or another personal mark.

    Note:

    Special terms apply for passengers travelling with sports equipment and special luggage.
    If you don't have a booking number but instead have an etix® ticket number, or if you have booked a Eurowings flight with one of our partner airlines or in a travel agency, then luggage regulations may vary. Please contact the relevant airline or your travel agency.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can I carry musical instruments in the Eurowings cabin as hand luggage?

    Yes, musical instruments can be carried as hand luggage if their size does not exceed 55 x 40 x 23 cm. The following musical instruments can be taken on board as hand luggage, even if they are slightly over the maximum size: clarinets, flutes, French horns, oboes, violins, trumpets.

    Larger musical instruments (such as guitars) may only be transported in the cabin if they are in a soft case on an extra seat.

    The charges applicable for travelling with musical instruments can be found in this table.

    A musical instrument carried on board counts as one piece of hand luggage. You may only take one other piece of hand luggage with a maximum size of 40 x 30 x 10 cm on board.

    Exception:

    Double basses must be transported in a hard case and checked in as luggage. Due to their size, they may not be carried in the cabin.

    Extra seat

    If you book an extra seat via telephone before midnight on the same day as you book your flight, the extra seat will cost the same as your own seat and there will be no extra charge. If an extra seat is added later, it will be charged at the current flight price as shown on the Internet.

    Note:

    Eurowings accepts no liability for musical instruments carried in the cabin.
    All regulations apply to Eurowings flights with anEW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How do I book extra services at Eurowings?

    Need assistance boarding? Want to bring along your golf gear, skis or a bodyboard? No problem: you can add "extras" to flights with Eurowings during the flight booking process.

    How it works:

    Already completed your booking, but still want to purchase some extras? You can add them under "Book add-ons". Click here for more information.

    Naturally, our call centre is happy to help you with telephone reservations: +49 (0)221 – 59988222 (5.00 a.m. – 12.00 midnight CET)1

    Important:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. Extras on flights with our partner airlines can only be added through the relevant airline. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Footnote list

    18 €0.20 per call from landlines – €0.60 per call from mobiles

  • How do I book extra services at Eurowings?

    Need assistance boarding? Want to bring along your golf gear, skis or a bodyboard? No problem: you can add "extras" to flights with Eurowings during the flight booking process.

    How it works:

    Already completed your booking, but still want to purchase some extras? You can add them under "Book add-ons". Click here for more information.

    Naturally, our call centre is happy to help you with telephone reservations: +49 (0)221 – 59988222 (5.00 a.m. – 12.00 midnight CET)1

    Important:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. Extras on flights with our partner airlines can only be added through the relevant airline. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Footnote list

    19 €0.20 per call from landlines – €0.60 per call from mobiles

    Can I add luggage to an existing Eurowings booking?

    Yes, luggage can be added to a booking up to before web check-in closes before departure. If this is done online via "Book add-ons", via mobile in the "Manage bookings" area, or via telephone, the usual additional charges apply. You will pay more if you register your luggage when you get to the airport counter.

    Adding luggage to a booking online

    1. Log in on the page "Book add-ons".
    2. You will see an overview of your flights with all the services you have booked.
    3. Simply add your luggage or excess luggage.
    4. After clicking "Next" you just need to confirm your payment to complete the booking.
    5. We will then send you an updated booking confirmation.
    Note:

    Registered luggage cannot be removed.
    If you do not have a booking number, but instead have an etix® ticket number, or if you have booked a Eurowings flight with one of our partner airlines or in a travel agency, luggage regulations may vary. Please contact the relevant airline or your travel agency for more details.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How do I book additional services online after I have booked my Eurowings flight?

    1. After you have logged in on the "Book add-ons" page with your surname and booking code, you will see your itinerary with all of the services you have already booked.
    2. Now, simply add the additional services you want.
    3. Confirm your selection by clicking "Next".
    4. If you have selected a service that is subject to a charge, you will need to confirm once more to complete the booking. In such cases you will receive an updated booking confirmation.
    Note:

    Once booked, additional services cannot be cancelled.

    What services are available for passengers with disabilities at Eurowings?

    Passengers with disabilities can of course board the plane first. If you and your companion require additional help when checking in, boarding or on the way to your seat, we are on hand to offer assistance. Naturally, these additional services are available free of charge.

    Adding additional services

    In the second booking step, various assistance options can be added to your booking under "More services". Here, you can also register that you are bringing a wheelchair. However, you can also amend your booking and add additional services at a later date, up to before web check-in closes before departure – in the "My flight" section.

    More information on adding services to your booking at a later date can be found here.

    If you have any further questions, our competent employees at our call centre will be happy to assist you.

      Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can I add services to my Eurowings booking later?

    Yes, you can edit your booking and add the following extra services up to before web check-in closes before departure, whether you do it online, on your mobile phone, by phone or at one of our airport counters:

    • Regular, excess and special luggage (golfing equipment, bicycles and sports equipment such as surfboards, snowboards, bodyboards, diving gear, and sail and hang gliders)
    • Transport of pets
    • Seat reservations
    • Boarding and disembarking assistance for hearing or visually impaired passengers and travellers with restricted mobility
    • Boarding with a wheelchair
    • Assistance for passengers with restricted mobility from check-in to the aircraft, including assistance with steps to aircraft
    • Train connections to airport

    Please be aware that space restrictions prevent us from transporting unlimited amounts of special baggage. Once our space is used up, you will no longer be able to select this service.

    Fare upgrade

    Up to 72 hours before departure, you can still upgrade your fare by telephone or at our counters. There will be no processing charge if you do this by phone.

    Note:

    Do you have an etix® ticket number instead of a booking number? Did you book your Eurowings flight through a travel agent or one of our partner airlines? Did you book a flight with a partner airline at eurowings.com? If so, please contact the relevant airline or your travel agent.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • How do I redeem my Boomerang Club miles at Eurowings?

    You can book any available award flight at the BASIC, SMART, BEST or BIZclass fare level very simply online. To do this, click on "Redeem" and log in with your Boomerang Club details. You can then select and book the flight you want using the "Book award flight" function.

    Your award flight must be booked no later than two days before the desired departure date and is subject to availability. You can also transfer your award flight to someone else or add bookings for companions.

    Please note that Boomerang Club miles can only be redeemed for Eurowings award flights.

    Can I change the name of a passenger when I book an Eurowings award flight?

    You have the option of transferring your booking to another person. Until 2 hours before departure at the latest, you can have the name changed for a charge via our call centre by stating the booking code.

    If you have booked a flight involving several legs, please note that it is only possible to change passengers up to 2 hours before the scheduled departure time of the first (initial) leg of the flight.

    Can I cancel my Eurowings Miles & More award flight?

    Generally you can cancel your Miles & More award flight, unless it is a Fly Smart ticket or a mileage bargain. Boomerang Club award flights can unfortunately not be cancelled.

    If you are unable to make your flight, you must cancel it no later than 40 minutes before departure via our call centre or at the airport counter. Please note that we charge €75 per booking for this service.

    How many Boomerang Club miles do I need to book an award flight?

     

    Fare

    Germany/Europe incl. Northafrica

    one-way

    Germany/Europe incl. Northafrica

    round-trip

    Intercontinental

    one-way

    Intercontinental

    round-trip

    BASIC  9,000 20,000 40,000 80,000
    SMART 15,000 30,000 60,000 120,000
    BEST* - - 80,000 160,000

    BIZclass
    40,000  80,000  100,000  200,000 

    *: The BEST fare is not available on flights within Germany or within Europe. BEST fare premium flights will prospectively be available for international flights from August 2018.

    Is my Eurowings award flight subject to taxes and fees?

    Yes. Award flights are subject to regular taxes and fees and any additional charges. These will be displayed when you book your award flight.

  • Can I change my Eurowings flight booking?

    You can change the date of your Eurowings flight before web check-in closes prior to departure, as long as the flight will be taken by the same person on the same route and within our published flight schedule. You can make the change online or using your mobile phone, via our call centre or at the airport counter.

    If you decide to change your booking via telephone or in person, an additional processing charge will be incurred, unless you booked your flight with the Flex option.

    Changing the date of your flight

    1. Log in to "My flight" using your username and password. There you will find a summary of your booked flights.
    2. Select the flight you wish to change.
    3. Enter the new flight date.

    You can then change your flight on payment of a charge and, if necessary, on payment of the difference in fare for your new flight date.

    If you booked your flight with the Flex option, you can change your flight at no extra charge up to before web check-in closes prior to the planned departure time of the affected flight online, using your mobile, via telephone or in person at the airport counter. The Flex option also allows you to change the flight date after the planned departure time, as long as this is done on the same calendar day as the departure of the original flight, via our call centre or in person at the airport counter. If you do not cancel your flight until after the original departure date, a charge will be incurred.

    Please note that if the flight date is changed online, this can only be done within the same fare. If you would like to upgrade your fare (e.g. from BASIC to SMART), you can do so up to 72 hours prior to departure via telephone or at the airport counter.

    Note:

    If you have an etix® ticket number instead of a booking number, or if you have booked a flight operated by one of our partner airlines at eurowings.com or you have booked a Eurowings flight with one of our partner airlines or in a travel agency, please contact the relevant partner airline or your travel agency regarding this matter.

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

     Are you flying on Eurowings long-haul flights from Frankfurt or Munich to Bangkok?

    Unfortunately, no booking changes can be made via Eurowings Online Services for the following routes: outgoing and return flight for Frankfurt am Main (FRA) to Mauritius (MRU), Barbados (BGI), Windhoek (WDH) and Las Vegas (LAS), as well as Munich (MUC) to and from Bangkok (BKK).
    Please contact the Eurowings call centre.

    Changing the passenger name

    You can transfer your flight to another person before web check-in closes prior to departure via telephone on payment of a charge and by giving the booking number. Please note that if multiple legs have been booked as part of the journey, the passenger name may only be changed before web check-in closes prior to the planned departure of the first flight.

    Costs

    If the current flight price is higher than the price you originally paid, you must pay the difference in the fares.

    Note:

    If your Eurowings flight booking has an etix® ticket number, it is unfortunately not possible to change the passenger name.

    Can my Eurowings booking be transferred to someone else?

    Yes, name changes are possible on all Eurowings flights and can be reported with the booking code via our call centre up to before web check-in closes before the flight.

    Charges

    Name changes are subject only to a processing fee. However, if the current price of the flight is higher than the price you originally paid, you will be charged the difference as well.

    Note:

    If your booking is based on an etix® ticket number, we regret that no name change will be possible.

    Can I cancel my Eurowings booking?

    If you selected the Flex option when booking your SMART or BEST fare, you can cancel your flight before web check-in closes prior to departure at no extra charge. There are four ways to do this:

    • Via our website under "My flight"
    • Via our mobile services under "Manage flights"
    • Via our call centre
    • At our airport counters

    With the Flex option, flights can also be cancelled after the time of the original departure has passed, as long as this is done on the same calendar day as the departure of the original flight, either by telephone via the call centre or in person at the airport counter. If the flight is not cancelled until after the original departure date, a charge will be incurred.

    If you have selected another fare, your booking cannot be cancelled due to the low-cost price of the flight.

     Are you flying on Eurowings long-haul flights from Frankfurt or Munich to Bangkok?

    Unfortunately, you cannot cancel flights via Eurowings Online Services for the following routes: outgoing and return flight for Frankfurt am Main (FRA) to Mauritius (MRU), Barbados (BGI), Windhoek (WDH) and Las Vegas (LAS), as well as Munich (MUC) to and from Bangkok (BKK).
    Please contact the Eurowings call centre.

    Can I change the name of a passenger when I book an Eurowings award flight?

    You have the option of transferring your booking to another person. Until 2 hours before departure at the latest, you can have the name changed for a charge via our call centre by stating the booking code.

    If you have booked a flight involving several legs, please note that it is only possible to change passengers up to 2 hours before the scheduled departure time of the first (initial) leg of the flight.

    Can I change or cancel my Eurowings Blind Booking flight?

    You can change the travel dates and the names in your booking, but only via our call centre. You will have to pay the call centre charge, the booking change fee and the price difference for the new flight. Unfortunately, it is not possible to change the route you have booked.

    Please note that Blind Booking flights may not be cancelled.

    More information on the applicable charges

  • Can I change my Eurowings flight booking?

    You can change the date of your Eurowings flight before web check-in closes prior to departure, as long as the flight will be taken by the same person on the same route and within our published flight schedule. You can make the change online or using your mobile phone, via our call centre or at the airport counter.

    If you decide to change your booking via telephone or in person, an additional processing charge will be incurred, unless you booked your flight with the Flex option.

    Changing the date of your flight

    1. Log in to "My flight" using your username and password. There you will find a summary of your booked flights.
    2. Select the flight you wish to change.
    3. Enter the new flight date.

    You can then change your flight on payment of a charge and, if necessary, on payment of the difference in fare for your new flight date.

    If you booked your flight with the Flex option, you can change your flight at no extra charge up to before web check-in closes prior to the planned departure time of the affected flight online, using your mobile, via telephone or in person at the airport counter. The Flex option also allows you to change the flight date after the planned departure time, as long as this is done on the same calendar day as the departure of the original flight, via our call centre or in person at the airport counter. If you do not cancel your flight until after the original departure date, a charge will be incurred.

    Please note that if the flight date is changed online, this can only be done within the same fare. If you would like to upgrade your fare (e.g. from BASIC to SMART), you can do so up to 72 hours prior to departure via telephone or at the airport counter.

    Note:

    If you have an etix® ticket number instead of a booking number, or if you have booked a flight operated by one of our partner airlines at eurowings.com or you have booked a Eurowings flight with one of our partner airlines or in a travel agency, please contact the relevant partner airline or your travel agency regarding this matter.

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

     Are you flying on Eurowings long-haul flights from Frankfurt or Munich to Bangkok?

    Unfortunately, no booking changes can be made via Eurowings Online Services for the following routes: outgoing and return flight for Frankfurt am Main (FRA) to Mauritius (MRU), Barbados (BGI), Windhoek (WDH) and Las Vegas (LAS), as well as Munich (MUC) to and from Bangkok (BKK).
    Please contact the Eurowings call centre.

    Changing the passenger name

    You can transfer your flight to another person before web check-in closes prior to departure via telephone on payment of a charge and by giving the booking number. Please note that if multiple legs have been booked as part of the journey, the passenger name may only be changed before web check-in closes prior to the planned departure of the first flight.

    Costs

    If the current flight price is higher than the price you originally paid, you must pay the difference in the fares.

    Note:

    If your Eurowings flight booking has an etix® ticket number, it is unfortunately not possible to change the passenger name.

    Can I cancel my Eurowings booking?

    If you selected the Flex option when booking your SMART or BEST fare, you can cancel your flight before web check-in closes prior to departure at no extra charge. There are four ways to do this:

    • Via our website under "My flight"
    • Via our mobile services under "Manage flights"
    • Via our call centre
    • At our airport counters

    With the Flex option, flights can also be cancelled after the time of the original departure has passed, as long as this is done on the same calendar day as the departure of the original flight, either by telephone via the call centre or in person at the airport counter. If the flight is not cancelled until after the original departure date, a charge will be incurred.

    If you have selected another fare, your booking cannot be cancelled due to the low-cost price of the flight.

     Are you flying on Eurowings long-haul flights from Frankfurt or Munich to Bangkok?

    Unfortunately, you cannot cancel flights via Eurowings Online Services for the following routes: outgoing and return flight for Frankfurt am Main (FRA) to Mauritius (MRU), Barbados (BGI), Windhoek (WDH) and Las Vegas (LAS), as well as Munich (MUC) to and from Bangkok (BKK).
    Please contact the Eurowings call centre.

    Can I change or cancel my Eurowings Blind Booking flight?

    You can change the travel dates and the names in your booking, but only via our call centre. You will have to pay the call centre charge, the booking change fee and the price difference for the new flight. Unfortunately, it is not possible to change the route you have booked.

    Please note that Blind Booking flights may not be cancelled.

    More information on the applicable charges

    What options are available to me if I am unable to take my Eurowings flight?

    If you are unable to take your flight, you have three options:

    1. Change your booking to another date

    Flight bookings can be changed to another available date up to before web check-in closes before departure, provided that the flight will be taken by the same person on the same route and is on our published flight schedule. You can change your booking online, via our mobile services or by phoning our call centre. If you have added the Flex option to your SMART fare, BEST fare or BIZclass fare booking, you can change your flight free of charge up to before web check-in closes before departure. For other bookings, a fixed charge per passenger and per journey leg will be applied. The applicable amount can be found in our table of charges (Article 17 "BKG" and "NC1"). The flight price is determined by the fare that applies to the route at the time you change the booking. If the new flight is more expensive, you must pay the difference in price as well as the booking change fee. However, refunds will not be given if the new flight that is lower in price.

    Changing your booking online
    1. Log in to "My flight" using your username and password.
    2. In the overview of your booked flights, select the flight you wish to change.
    3. Enter the new flight date.

    Changes to flights made online must be made within the same fare. If you wish to change your fare, you can do so up to 72 hours before departure by telephone or at the airport counter.

    Charges

    Booking changes will incur a fixed charge and, if appropriate, the fare difference. We will also charge an administration fee for changes made via telephone or in person. This does not apply to flights booked with the Flex option.

    2. Name change

    You can transfer your flight to another person by telephone on payment of a charge, but only up to before web check-in closes before departure (or in the case of bookings of multiple journey legs, up to before web check-in closes before the first flight departs). Please have your booking number ready when you call.

    Charges

    If the current flight price is higher than the flight you originally booked, you will be required to pay the difference.

    Note:

    If your booking has an etix® ticket number, it is not possible to change a name for a Eurowings flight.

    3. Cancellation

    If you have added the Flex option to your SMART fare, BEST fare or BIZclass fare fare booking, you may cancel your flight up to 40 minutes before departure free of charge. Unfortunately, other bookings cannot be cancelled on account of their low prices. However, the flight dates can be changed online in the "My flight" area. Alternatively, you can call us to have the flights transferred to another person; a charge will apply.

    There are four ways to cancel a flight booked with the SMART, BEST or BIZclass fare with the Flex option:

    With the Flex option, bookings may also be cancelled after the original travel date has passed. This option is free of charge, but flights must be cancelled on the same day as the original scheduled departure date by phone or in person at our airport counters. If a booking is changed or cancelled after the original departure date, a fixed charge will apply.

     Note:

    If you have an etix® ticket number rather than a booking number, or if you have booked a flight operated by one of our partner airlines at eurowings.com or in a travel agency, please contact the relevant airline or your travel agency regarding this matter.

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

     Are you flying on Eurowings long-haul flights from Frankfurt or Munich to Bangkok?

    Unfortunately you cannot make any adjustments to your flight via Eurowings Online Services for the following routes: outgoing and return flight for Frankfurt am Main (FRA) to Mauritius (MRU), Barbados (BGI), Windhoek (WDH) and Las Vegas (LAS), as well as Munich (MUC) to and from Bangkok (BKK). Please contact the Eurowings call centre.

    Can I cancel my Eurowings Miles & More award flight?

    Generally you can cancel your Miles & More award flight, unless it is a Fly Smart ticket or a mileage bargain. Boomerang Club award flights can unfortunately not be cancelled.

    If you are unable to make your flight, you must cancel it no later than 40 minutes before departure via our call centre or at the airport counter. Please note that we charge €75 per booking for this service.

  • How does Eurowings Blind Booking work?

    This option requires a bit of spontaneity as you don't initially know where you'll be heading. In return, we guarantee you our attractive low prices – even for last-minute bookings!

    How it works:

    1. On the "Blind Booking" page, select your departure airport and the theme of your trip, e.g. "Party" or "Culture". Each category contains various destinations, one of which will be allotted to you at the end of the booking process.
    2. For a small fee you can rule out certain destinations.
    3. Enter your desired travel dates and the number of travellers.
    4. When the booking is complete you will be told your destination so you can prepare for your trip.

    More information on Blind Booking

    Note:

    Blind Booking flights can also be paid for with a voucher.

    Can I change or cancel my Eurowings Blind Booking flight?

    You can change the travel dates and the names in your booking, but only via our call centre. You will have to pay the call centre charge, the booking change fee and the price difference for the new flight. Unfortunately, it is not possible to change the route you have booked.

    Please note that Blind Booking flights may not be cancelled.

    More information on the applicable charges

    How far in advance can I book a Eurowings Blind Booking flight?

    Blind Booking flights can be booked up to 45 days days before departure.

    How do I redeem Eurowings flight vouchers?

    Do you wish to redeem a flight voucher? Flight vouchers can be redeemed online or via your mobile phone.

    How it works:

    1. Select your desired flight and then the "Voucher" payment method.
    2. If the amount due exceeds the value of the voucher, you can pay the remaining balance via another payment method.
    3. If the value of the voucher exceeds the amount due, the remaining credit will still be valid and can be redeemed on another booking. This only applies to purchased vouchers, however. We will not make cash payments for the value of the voucher or any remaining credit.

    Validity

    • Vouchers may only be redeemed against Eurowings flights, including Blind Booking flights. Bookings may be changed in accordance with the GCC.
    • Vouchers may also be used to pay for additional services that are directly related to the flight either at the time of the initial booking or at a later date.

    Exceptions

    • Vouchers may not be used to book any package deals (e.g. flight and hotel) or partner offers (e.g. Rail&Fly, hotels, rental cars and insurance).
    • We regret to inform you that it is not possible to redeem vouchers for long-haul flights at this time.

    Promotional vouchers

    Separate conditions apply for promotional vouchers given away in competitions or as part of marketing campaigns.

    Terms of use for promotional vouchers

    Will I be awarded miles for Eurowings Blind Booking flights?

    Yes, you can collect Boomerang Club miles on Blind Booking flights, but not Miles & More premium miles.

    More information on our bonus programme

  • What payment options are available at Eurowings?

    Service is very important to us, so we offer a wide range of payment options. We ask for your understanding in the event that not all payment options are available to you.

    Direct debit

    You can pay via direct debit up to 5 days before departure as long as the following requirements are fulfilled:

    • You hold a current account.
    • Sufficient funds are available in your account.

    Any charges incurred by cancelled payments or insufficient funds will be added to the flight price. In the event of a chargeback, please do not make any payments. We will contact you as soon as possible to discuss the next steps.

    Note:

    Direct debit arrangements may vary for flights booked with our partner airlines at eurowings.com

    Credit cards

    You can also pay with your credit card as long as you are entitled to use it to pay over the phone or online. For more information on this, please contact your bank.

    We accept the following credit cards:

    • MasterCard
    • Debit MasterCard
    • American Express
    • VISA Card
    • VISA Electron
    • VISA Debit Card
    • AirPlus
    • Diners Club

    Unfortunately, we are currently unable to accept Eurocheque cards.

    PayPal

    You can either authorise PayPal to transfer the payment amount to us, or you can authorise us to withdraw the relevant amount from your PayPal account.

    Paying on invoice (RatePAY)

    You can also pay for your flight and any charged additional services via RatePAY invoice if:

    • You book online and the amount payable is at least €20 but no more than €2,000
    • The flight price is given in euros
    • Your billing and contact address is your personal address and is within the Federal Republic of Germany or Austria
    • You have a positive credit check

    Detailed information can be found in the RatePAY data protection declaration.

    If you fulfil these criteria and we have accepted your request to pay via RatePAY invoice, the invoice amount will be due on the tenth bank working day after booking, or at the latest on the last bank working day before departure. Payment must arrive in the receiving account by this date. Please only transfer the payment to the bank account specified on the invoice.

    If you are unable to use this payment method, we can offer you an alternative payment option.

    Note:

    This payment method can only be used to pay for flight bookings.

    Cash payments

    You may only pay in cash if you book your ticket at one of our airport counters.

    Vouchers

    Paying for a booking with a voucher is quick and simple:

    1. In the "Payment" step of the online booking process, select the option to pay with a voucher.
    2. Enter your voucher code and then check the code entered and the travel services in your basket.
    3. Click on "Confirm booking" to complete your booking.

    If the price of the flight exceeds the value of your voucher, you may pay the remaining amount either with another voucher or another payment method.

    Validity

    Vouchers may only be used to book Eurowings flight services and not partner offers (e.g. Rail&Fly, rental cars or hotels).

    Please note that conditions of use vary for purchased and promotional vouchers.

    Note:

    Vouchers may not be used to book flights with our partner airlines at eurowings.com. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How do I redeem Eurowings flight vouchers?

    Do you wish to redeem a flight voucher? Flight vouchers can be redeemed online or via your mobile phone.

    How it works:

    1. Select your desired flight and then the "Voucher" payment method.
    2. If the amount due exceeds the value of the voucher, you can pay the remaining balance via another payment method.
    3. If the value of the voucher exceeds the amount due, the remaining credit will still be valid and can be redeemed on another booking. This only applies to purchased vouchers, however. We will not make cash payments for the value of the voucher or any remaining credit.

    Validity

    • Vouchers may only be redeemed against Eurowings flights, including Blind Booking flights. Bookings may be changed in accordance with the GCC.
    • Vouchers may also be used to pay for additional services that are directly related to the flight either at the time of the initial booking or at a later date.

    Exceptions

    • Vouchers may not be used to book any package deals (e.g. flight and hotel) or partner offers (e.g. Rail&Fly, hotels, rental cars and insurance).
    • We regret to inform you that it is not possible to redeem vouchers for long-haul flights at this time.

    Promotional vouchers

    Separate conditions apply for promotional vouchers given away in competitions or as part of marketing campaigns.

    Terms of use for promotional vouchers

    How can I buy Eurowings flight vouchers?

    You can only buy flight vouchers online on our "Flight vouchers" page. Here's how it works:

    1. Select a voucher theme and enter the desired voucher value.
    2. You can also choose to write a personal message for the voucher recipient.
    3. After entering your contact details, you will proceed to payment. Please note that flight vouchers can not be paid by direct debit.
    4. Your voucher will then be sent via email either to you or to the voucher recipient.
    Note:

    Flight vouchers may only be purchased in euros, but may also be redeemed for flights paid for in a different currency.

    What conditions apply for Eurowings flight vouchers?

    • Eurowings accepts no liability for loss of vouchers or voucher codes and will not issue replacements.
    • Vouchers may only be used for private purposes. Other uses such as selling vouchers on the Internet for commercial purposes, either yourself or through third parties, are not permitted without prior authorisation from Eurowings.
    • Please note: we regret to inform you that it is not possible to redeem vouchers for long-haul flights at this time.

    Further information can be found in the Terms of Use.

    Click here to view the GCC, which apply for the purchase and redemption of vouchers.

    Promotional vouchers

    Separate Terms of use apply for promotional vouchers given away in competitions or as part of marketing campaigns.

    How long are Eurowings flight vouchers valid for?

    You can redeem our Eurowings flight vouchers any time before the end of the third year after purchase. Vouchers may not be extended or exchanged for cash.

    Please note that vouchers may not be used until we have received payment, or at the very least 24 hours day after purchase. If payment is made via direct debit, the voucher may only be used 5 days after payment.

    Promotional vouchers

    Separate terms of use apply for promotional vouchers given away in competitions or as part of marketing campaigns:

    Terms of use for promotional vouchers

  • What are the General Conditions for Group Bookings at Eurowings?

    1. Validity

    The Eurowings General Conditions for Group Bookings apply to each carriage of passengers and luggage advertised and booked via Eurowings GmbH (hereinafter "Eurowings") for groups of more than 9 people ("Group Booking").

    2. Contract of Carriage/booking

    The Contract of Carriage comes into effect when the contact person returns the booking quotation (Offer) and Eurowings issues the booking confirmation (Acceptance).
    Unless the booking is for a family, the contact person acts as the group representative. In this case, the contact person concludes the Contract of Carriage in his or her own name on behalf of the individual group members.

    3. Processing via a contact person

    The entire booking process, including payment, is carried out via the contact person named in the quotation. Essential information, such as the Eurowings General Conditions of Carriage (GCC), flight schedules, flight changes, etc. is to be provided to the group members by the contact person in good time and in full. Information given to the contact person will be assumed to have been passed on to the remaining group members.

    4. List of names

    A complete list of names of all group members must be provided to Eurowings at the latest 4 working days before departure.

    5. Booking changes/cancellation

    Bookings may be changed (flight times or dates) before departure and will incur an additional charge (per person and journey leg) plus the difference in the new flight price, if applicable. After the scheduled departure time, changes may no longer be made. For groups of 12 travellers or more, 10% of the group (rounded down to the nearest individual) may cancel up to a month before departure and will receive a full reimbursement. Additional passengers (1–9 people) may only be added separately online or via the call centre at the current Eurowings flight price (subject to availability).

    6. Refusal of carriage for a group member

    If a group member is refused carriage for good cause, the remaining group members do not have the right to cancel the booking. The obligation to pay the Group Booking price still stands. In addition, the General Conditions of Carriage (GCC) apply, insofar as no contradictory clause exists in the General Conditions for Group Bookings.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How do I make a Eurowings group booking?

    1. If you would like to book a Eurowings flight for more than 9 people, please first fill out our group enquiry form in full.
    2. After you have submitted the form, we will send you a personalised, non-binding quotation via email.
    3. If you accept the quotation, please email us a request to conclude a binding contract of air carriage on the basis of the quotation.
    4. We will send you a booking confirmation via email within two working days.

    Click here to proceed to group booking.

    Providing the names of group members

    The names of the group members must be provided to us at the latest 4 working days before the scheduled outbound departure date, excluding the date of travel. If names are provided later or are changed, additional charges will be applied.

    Cancellation for more than 12 travellers

    You may cancel the booking for 10% of the group members (rounded down to the nearest individual) up to a month before departure and you will receive reimbursement for the travel payment in full, provided that the original group contained 12 or more travellers.

    The full terms are available in our General Conditions of Carriage.

    Our employees are available to answer any questions you may have relating to group bookings. Contact us daily between 9.00 a.m. and 12.00 p.m. and between 1.00 p.m. and 5.00 p.m. (CET).

    You can reach the group department by telephone on 01806 122 345 ((the international rates of your phone service provider apply) per call from landlines – max. (the international rates of your phone service provider apply) per call from mobile phones) or by email at gruppen@eurowings.com.

    Note:

    If you would like to make a group booking with one of our partner airlines, please contact the relevant airline. The corresponding terms of this airline apply. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How many people must travel together to qualify as a group at Eurowings?

    If more than 9 people are travelling together, they qualify as a group for Eurowings.

    How many people can I book flights for with Eurowings Blind Booking?

    Blind Booking flights can be booked for a maximum of 9 passengers.

    What is the maximum number of people for whom I can book online at Eurowings?

    Under "Booking" you can book a flight for up to 9 people. You must provide the first name and surname of each person.

    If you would like to book flights for more than 9  people, you will find more information here.

  • Do payment surcharges apply at Eurowings?

    No, transactions incur no additional costs.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What payment options are available at Eurowings?

    Service is very important to us, so we offer a wide range of payment options. We ask for your understanding in the event that not all payment options are available to you.

    Direct debit

    You can pay via direct debit up to 5 days before departure as long as the following requirements are fulfilled:

    • You hold a current account.
    • Sufficient funds are available in your account.

    Any charges incurred by cancelled payments or insufficient funds will be added to the flight price. In the event of a chargeback, please do not make any payments. We will contact you as soon as possible to discuss the next steps.

    Note:

    Direct debit arrangements may vary for flights booked with our partner airlines at eurowings.com

    Credit cards

    You can also pay with your credit card as long as you are entitled to use it to pay over the phone or online. For more information on this, please contact your bank.

    We accept the following credit cards:

    • MasterCard
    • Debit MasterCard
    • American Express
    • VISA Card
    • VISA Electron
    • VISA Debit Card
    • AirPlus
    • Diners Club

    Unfortunately, we are currently unable to accept Eurocheque cards.

    PayPal

    You can either authorise PayPal to transfer the payment amount to us, or you can authorise us to withdraw the relevant amount from your PayPal account.

    Paying on invoice (RatePAY)

    You can also pay for your flight and any charged additional services via RatePAY invoice if:

    • You book online and the amount payable is at least €20 but no more than €2,000
    • The flight price is given in euros
    • Your billing and contact address is your personal address and is within the Federal Republic of Germany or Austria
    • You have a positive credit check

    Detailed information can be found in the RatePAY data protection declaration.

    If you fulfil these criteria and we have accepted your request to pay via RatePAY invoice, the invoice amount will be due on the tenth bank working day after booking, or at the latest on the last bank working day before departure. Payment must arrive in the receiving account by this date. Please only transfer the payment to the bank account specified on the invoice.

    If you are unable to use this payment method, we can offer you an alternative payment option.

    Note:

    This payment method can only be used to pay for flight bookings.

    Cash payments

    You may only pay in cash if you book your ticket at one of our airport counters.

    Vouchers

    Paying for a booking with a voucher is quick and simple:

    1. In the "Payment" step of the online booking process, select the option to pay with a voucher.
    2. Enter your voucher code and then check the code entered and the travel services in your basket.
    3. Click on "Confirm booking" to complete your booking.

    If the price of the flight exceeds the value of your voucher, you may pay the remaining amount either with another voucher or another payment method.

    Validity

    Vouchers may only be used to book Eurowings flight services and not partner offers (e.g. Rail&Fly, rental cars or hotels).

    Please note that conditions of use vary for purchased and promotional vouchers.

    Note:

    Vouchers may not be used to book flights with our partner airlines at eurowings.com. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What does 'Payment status: declined/pending' mean on the Eurowings pages 'My bookings' or 'Booking changes'?

    The status display under "My flight" or "View booking" allows you to track the status of your payment and see when your payment has been debited successfully.

    Declined

    The status "Declined" is displayed if the payment could not be completed for some reason or if your direct debit has been returned.

    Please note that if payment is unsuccessful, reservations may be cancelled without warning in accordance with the Conditions of Carriage (item 4.5).

    Pending

    The status "Pending" means that authorisation is still in progress, but your seat is reserved. If payment is unsuccessful, the status will change to "Declined".

    Confirmed

    If the status "Confirmed" is displayed, both your payment and reservation have been successfully completed and your flight booking has been confirmed.

    If you have any questions about your payment status, our competent employees at our call centre will be happy to advise you.

    You can check the status of your payment here.

    When will the payment be debited by Eurowings from my account?

    Payment for your trip is due as soon as your booking is confirmed. Debiting can take up to a few days depending on your bank, so you must ensure there are sufficient funds in your account until the payment has been debited.

  • How will I receive my invoice at Eurowings?

    You will receive your Eurowings invoice via email. This is your electronic plane ticket. Article 34 of the German Turnover Tax Implementing Regulation (UStDV) recognises transport tickets as invoices and the German Ministry of Finance (BMF) statement of 29 January 2004, Ref. IV B 7 – S 7280 – 19/04, recognises transport tickets as invoices (without electronic signature) entitling the purchaser to input tax deduction.

    Lost your booking confirmation?

    No problem: just phone our call centre and we will be happy to send you a new booking confirmation.

    Note:

    If you have an etix® ticket number or if you have booked a flight with one of our partner airlines at eurowings.com or a Eurowings flight at one of our partner airline websites or at a travel agency, please contact the relevant airline or your travel agency to request an invoice.

    Why does VAT not appear on my invoice at Eurowings?

    Only Eurowings flights within Germany are subject to VAT. Invoices for international flights therefore do not show VAT. 

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can billing addresses or bank details be changed after booking at Eurowings?

    No, after a booking has been completed it is no longer possible to change your details.

    Does my Eurowings booking confirmation/invoice entitle me to input tax deduction?

    Eurowings invoices are electronic plane tickets. Article 34 of the German Turnover Tax Implementing Regulation (UStDV) recognises transport tickets as invoices and the statement of the German Ministry of Finance (BMF) of 29 January 2004, Ref. IV B 7 – S 7280 – 19/04, recognises transport tickets as invoices (without electronic signature) entitling the purchaser to input tax deduction.

    Note:

    For questions relating to invoices issued by our partner airlines, please contact the relevant airline. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • What may I pack in my luggage and what is prohibited at Eurowings?

    For security reasons, your luggage must comply with certain regulations and restrictions. There are also measures and guidelines which must be observed.

    More information can be found in the GCC (General Conditions of Carriage).

    Information on hazardous materials (e.g. electronic devices with lithium batteries, e-cigarettes) and their transport can be found here. If your device/item is not listed, please send us your query by email to service@eurowings.com.

    Information on lithium-ion batteries for wheelchairs and other mobility aids can be found here under the section ‘Passengers with wheelchairs’.

     

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

     

    Are my credit card details safe when I book online at Eurowings?

    To ensure that your credit cards and personal information are kept as secure as possible, we use the most up-to-date Secure Sockets Layer technology (SSL with 128-bit encryption). This is the most secure method of transferring sensitive data over the Internet. We also meet the Payment Card Industry Data Security Standards (PCI DSS).

    The common certification standard of international payment systems ensures secure processing and storage of all payment card details. At the beginning of 2010, Germanwings was one of the first European airlines to achieve conformity with the PCI DSS and prove this in an audit by the independent accredited auditing firm SRC Security Research & Consulting GmbH.

    Note:

    We recommend that you use the latest version of your browser to ensure that your transactions are processed securely.

    What are the General Conditions for Group Bookings at Eurowings?

    1. Validity

    The Eurowings General Conditions for Group Bookings apply to each carriage of passengers and luggage advertised and booked via Eurowings GmbH (hereinafter "Eurowings") for groups of more than 9 people ("Group Booking").

    2. Contract of Carriage/booking

    The Contract of Carriage comes into effect when the contact person returns the booking quotation (Offer) and Eurowings issues the booking confirmation (Acceptance).
    Unless the booking is for a family, the contact person acts as the group representative. In this case, the contact person concludes the Contract of Carriage in his or her own name on behalf of the individual group members.

    3. Processing via a contact person

    The entire booking process, including payment, is carried out via the contact person named in the quotation. Essential information, such as the Eurowings General Conditions of Carriage (GCC), flight schedules, flight changes, etc. is to be provided to the group members by the contact person in good time and in full. Information given to the contact person will be assumed to have been passed on to the remaining group members.

    4. List of names

    A complete list of names of all group members must be provided to Eurowings at the latest 4 working days before departure.

    5. Booking changes/cancellation

    Bookings may be changed (flight times or dates) before departure and will incur an additional charge (per person and journey leg) plus the difference in the new flight price, if applicable. After the scheduled departure time, changes may no longer be made. For groups of 12 travellers or more, 10% of the group (rounded down to the nearest individual) may cancel up to a month before departure and will receive a full reimbursement. Additional passengers (1–9 people) may only be added separately online or via the call centre at the current Eurowings flight price (subject to availability).

    6. Refusal of carriage for a group member

    If a group member is refused carriage for good cause, the remaining group members do not have the right to cancel the booking. The obligation to pay the Group Booking price still stands. In addition, the General Conditions of Carriage (GCC) apply, insofar as no contradictory clause exists in the General Conditions for Group Bookings.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How do I make a Eurowings group booking?

    1. If you would like to book a Eurowings flight for more than 9 people, please first fill out our group enquiry form in full.
    2. After you have submitted the form, we will send you a personalised, non-binding quotation via email.
    3. If you accept the quotation, please email us a request to conclude a binding contract of air carriage on the basis of the quotation.
    4. We will send you a booking confirmation via email within two working days.

    Click here to proceed to group booking.

    Providing the names of group members

    The names of the group members must be provided to us at the latest 4 working days before the scheduled outbound departure date, excluding the date of travel. If names are provided later or are changed, additional charges will be applied.

    Cancellation for more than 12 travellers

    You may cancel the booking for 10% of the group members (rounded down to the nearest individual) up to a month before departure and you will receive reimbursement for the travel payment in full, provided that the original group contained 12 or more travellers.

    The full terms are available in our General Conditions of Carriage.

    Our employees are available to answer any questions you may have relating to group bookings. Contact us daily between 9.00 a.m. and 12.00 p.m. and between 1.00 p.m. and 5.00 p.m. (CET).

    You can reach the group department by telephone on 01806 122 345 ((the international rates of your phone service provider apply) per call from landlines – max. (the international rates of your phone service provider apply) per call from mobile phones) or by email at gruppen@eurowings.com.

    Note:

    If you would like to make a group booking with one of our partner airlines, please contact the relevant airline. The corresponding terms of this airline apply. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How long will Eurowings store my mobile number?

    If you unsubscribe from our SMS Newsflash service, your mobile number will be deleted from our database immediately.

  • What is Eurowings Save Your Price?

    Save Your Price is a function which enables customers to save a selected flight price for a 72-hour period.

    Which payment methods can I use to pay for the Eurowings Save Your Price charge?

    All current payment methods can be used. The only payment methods not available for Save Your Price are payment upon invoice (via RatePay), by American Express or by voucher.

    Can I confirm the final Eurowings flight booking by telephone?

    You can also confirm the final flight booking by telephone. Please note that in this case there is a standard service charge payable for telephone bookings.

    Can Eurowings Save Your Price also be used with third-party suppliers such as online travel portals?

    No, this service is available exclusively on eurowings.com.

    For a selected Eurowings return flight, can I just save one of the two flights?

    No, when you select a return flight, only the total flight price can be saved. To save just one flight, the option “One-way only” must be selected.

Frequently asked questions relating to the topic: Booking and booking changes

  • Do I need a visa to enter one of the countries Eurowings flies to?

    That depends on your nationality and your travel destination. For this reason we regret we are unable to give you a more detailed answer to this question.

    Please go to the local consulate or tourist information office of your destination country well before your flight. It is your responsibility as the passenger to have all necessary documentation ready on arrival.

    How will I receive my invoice at Eurowings?

    You will receive your Eurowings invoice via email. This is your electronic plane ticket. Article 34 of the German Turnover Tax Implementing Regulation (UStDV) recognises transport tickets as invoices and the German Ministry of Finance (BMF) statement of 29 January 2004, Ref. IV B 7 – S 7280 – 19/04, recognises transport tickets as invoices (without electronic signature) entitling the purchaser to input tax deduction.

    Lost your booking confirmation?

    No problem: just phone our call centre and we will be happy to send you a new booking confirmation.

    Note:

    If you have an etix® ticket number or if you have booked a flight with one of our partner airlines at eurowings.com or a Eurowings flight at one of our partner airline websites or at a travel agency, please contact the relevant airline or your travel agency to request an invoice.

    Can I carry musical instruments in the Eurowings cabin as hand luggage?

    Yes, musical instruments can be carried as hand luggage if their size does not exceed 55 x 40 x 23 cm. The following musical instruments can be taken on board as hand luggage, even if they are slightly over the maximum size: clarinets, flutes, French horns, oboes, violins, trumpets.

    Larger musical instruments (such as guitars) may only be transported in the cabin if they are in a soft case on an extra seat.

    The charges applicable for travelling with musical instruments can be found in this table.

    A musical instrument carried on board counts as one piece of hand luggage. You may only take one other piece of hand luggage with a maximum size of 40 x 30 x 10 cm on board.

    Exception:

    Double basses must be transported in a hard case and checked in as luggage. Due to their size, they may not be carried in the cabin.

    Extra seat

    If you book an extra seat via telephone before midnight on the same day as you book your flight, the extra seat will cost the same as your own seat and there will be no extra charge. If an extra seat is added later, it will be charged at the current flight price as shown on the Internet.

    Note:

    Eurowings accepts no liability for musical instruments carried in the cabin.
    All regulations apply to Eurowings flights with anEW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What benefits does the Eurowings SMART fare offer?

    Tailored to your specific needs – our SMART fare includes certain additional services and allows you to add others in yourself.

    SMART fare is our standard fare and includes all the BASIC fare flight services, and also one item of luggage, one item of hand luggage guaranteed in the cabin as well as priority boarding*.

     

    * not available at all airports

    How do I book extra services at Eurowings?

    Need assistance boarding? Want to bring along your golf gear, skis or a bodyboard? No problem: you can add "extras" to flights with Eurowings during the flight booking process.

    How it works:

    Already completed your booking, but still want to purchase some extras? You can add them under "Book add-ons". Click here for more information.

    Naturally, our call centre is happy to help you with telephone reservations: +49 (0)221 – 59988222 (5.00 a.m. – 12.00 midnight CET)1

    Important:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. Extras on flights with our partner airlines can only be added through the relevant airline. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Footnote list

    20 €0.20 per call from landlines – €0.60 per call from mobiles

  • How do I redeem my Boomerang Club miles at Eurowings?

    You can book any available award flight at the BASIC, SMART, BEST or BIZclass fare level very simply online. To do this, click on "Redeem" and log in with your Boomerang Club details. You can then select and book the flight you want using the "Book award flight" function.

    Your award flight must be booked no later than two days before the desired departure date and is subject to availability. You can also transfer your award flight to someone else or add bookings for companions.

    Please note that Boomerang Club miles can only be redeemed for Eurowings award flights.

    What charges apply for checking in luggage at Eurowings?

    You will be charged for each item of luggage that you check in. If you check in more than one bag weighing 23 kg, an additional fixed charge for excess luggage applies.

    If you book your first piece of luggage up to 23 kg on the website, a surcharge of from € 15 / £13 / CHF 17 / $17 / CZK 386 / SEK 154 / NOK 143 / PLN 65 / HUF 4,785 per route and passenger (the exact amount depends on the route) will apply. This amount is increased to €30 / £26 / CHF 35 / $35 / CZK 771 / SEK 307 / NOK 286 / PLN 129 / HUF 9,571 (the exact amount depends on the route) for bookings at the airport counter. If you check in more than one bag weighing 23 kg, an additional charge will apply.

    Luggage can be registered at the time of booking the flight or at a later date.

    SMART fare

    Passengers who have booked the SMART fare can check in one item of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

    BEST fare

    Passengers who have booked the BEST fare can check in two items of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

    BIZclass fare

    If you have booked the BIZclass fare, you can place two pieces of luggage of 32 kg (no extra or excess baggage) at no extra cost.

    Excess luggage

    Excess luggage can either be registered online or via telephone at the time of booking or added at a later date via the "My flight" area. Excess luggage can also be added via our mobile services in the "Add services" area. If this is not done, a highe fixed charge will apply when checking in excess luggage at the airport.

    Special luggage

    Special luggage includes sports equipment, pushchairs and cots and is subject to special terms. Please label each item of luggage to be checked in with your name or another personal mark.

    Note:

    Special terms apply for passengers travelling with sports equipment and special luggage.
    If you don't have a booking number but instead have an etix® ticket number, or if you have booked a Eurowings flight with one of our partner airlines or in a travel agency, then luggage regulations may vary. Please contact the relevant airline or your travel agency.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What benefits does the Eurowings SMART fare offer?

    Tailored to your specific needs – our SMART fare includes certain additional services and allows you to add others in yourself.

    SMART fare is our standard fare and includes all the BASIC fare flight services, and also one item of luggage, one item of hand luggage guaranteed in the cabin as well as priority boarding*.

     

    * not available at all airports

    Are food and drink available on Eurowings flights?

    Yes, various food and drink options can be purchased at low prices on Eurowings flights. Fresh sandwiches, tasty snacks, hot and cold drinks – the choice is yours!

    BEST fare

    The BEST fare allows you to enjoy our BEST-Meals (one warm and one cold) including fresh products and specials. You can choose a drink during our on-board service.

    BIZclass-Tarif

    If you have booked a flight on a Short or medium-haul route with a BIZclass fare, enjoy our special meal and service at your place. Your favourite snack & drink come at no extra charge. On long haul flights you can make your choice from the menu between two starters and a vegetarian, fish or meat main course. A dessert or cheese plate round off your moment of culinary pleasure on board.

    What is the Miles & More executive bonus at Eurowings?

    The executive bonus is a 25% mileage bonus that you receive if you are a Frequent Traveller, Senator or HON Circle member.

  • Can I change my Eurowings flight booking?

    You can change the date of your Eurowings flight before web check-in closes prior to departure, as long as the flight will be taken by the same person on the same route and within our published flight schedule. You can make the change online or using your mobile phone, via our call centre or at the airport counter.

    If you decide to change your booking via telephone or in person, an additional processing charge will be incurred, unless you booked your flight with the Flex option.

    Changing the date of your flight

    1. Log in to "My flight" using your username and password. There you will find a summary of your booked flights.
    2. Select the flight you wish to change.
    3. Enter the new flight date.

    You can then change your flight on payment of a charge and, if necessary, on payment of the difference in fare for your new flight date.

    If you booked your flight with the Flex option, you can change your flight at no extra charge up to before web check-in closes prior to the planned departure time of the affected flight online, using your mobile, via telephone or in person at the airport counter. The Flex option also allows you to change the flight date after the planned departure time, as long as this is done on the same calendar day as the departure of the original flight, via our call centre or in person at the airport counter. If you do not cancel your flight until after the original departure date, a charge will be incurred.

    Please note that if the flight date is changed online, this can only be done within the same fare. If you would like to upgrade your fare (e.g. from BASIC to SMART), you can do so up to 72 hours prior to departure via telephone or at the airport counter.

    Note:

    If you have an etix® ticket number instead of a booking number, or if you have booked a flight operated by one of our partner airlines at eurowings.com or you have booked a Eurowings flight with one of our partner airlines or in a travel agency, please contact the relevant partner airline or your travel agency regarding this matter.

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

     Are you flying on Eurowings long-haul flights from Frankfurt or Munich to Bangkok?

    Unfortunately, no booking changes can be made via Eurowings Online Services for the following routes: outgoing and return flight for Frankfurt am Main (FRA) to Mauritius (MRU), Barbados (BGI), Windhoek (WDH) and Las Vegas (LAS), as well as Munich (MUC) to and from Bangkok (BKK).
    Please contact the Eurowings call centre.

    Changing the passenger name

    You can transfer your flight to another person before web check-in closes prior to departure via telephone on payment of a charge and by giving the booking number. Please note that if multiple legs have been booked as part of the journey, the passenger name may only be changed before web check-in closes prior to the planned departure of the first flight.

    Costs

    If the current flight price is higher than the price you originally paid, you must pay the difference in the fares.

    Note:

    If your Eurowings flight booking has an etix® ticket number, it is unfortunately not possible to change the passenger name.

    Can my Eurowings booking be transferred to someone else?

    Yes, name changes are possible on all Eurowings flights and can be reported with the booking code via our call centre up to before web check-in closes before the flight.

    Charges

    Name changes are subject only to a processing fee. However, if the current price of the flight is higher than the price you originally paid, you will be charged the difference as well.

    Note:

    If your booking is based on an etix® ticket number, we regret that no name change will be possible.

    What charges apply for checking in luggage at Eurowings?

    You will be charged for each item of luggage that you check in. If you check in more than one bag weighing 23 kg, an additional fixed charge for excess luggage applies.

    If you book your first piece of luggage up to 23 kg on the website, a surcharge of from € 15 / £13 / CHF 17 / $17 / CZK 386 / SEK 154 / NOK 143 / PLN 65 / HUF 4,785 per route and passenger (the exact amount depends on the route) will apply. This amount is increased to €30 / £26 / CHF 35 / $35 / CZK 771 / SEK 307 / NOK 286 / PLN 129 / HUF 9,571 (the exact amount depends on the route) for bookings at the airport counter. If you check in more than one bag weighing 23 kg, an additional charge will apply.

    Luggage can be registered at the time of booking the flight or at a later date.

    SMART fare

    Passengers who have booked the SMART fare can check in one item of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

    BEST fare

    Passengers who have booked the BEST fare can check in two items of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

    BIZclass fare

    If you have booked the BIZclass fare, you can place two pieces of luggage of 32 kg (no extra or excess baggage) at no extra cost.

    Excess luggage

    Excess luggage can either be registered online or via telephone at the time of booking or added at a later date via the "My flight" area. Excess luggage can also be added via our mobile services in the "Add services" area. If this is not done, a highe fixed charge will apply when checking in excess luggage at the airport.

    Special luggage

    Special luggage includes sports equipment, pushchairs and cots and is subject to special terms. Please label each item of luggage to be checked in with your name or another personal mark.

    Note:

    Special terms apply for passengers travelling with sports equipment and special luggage.
    If you don't have a booking number but instead have an etix® ticket number, or if you have booked a Eurowings flight with one of our partner airlines or in a travel agency, then luggage regulations may vary. Please contact the relevant airline or your travel agency.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can I carry musical instruments in the Eurowings cabin as hand luggage?

    Yes, musical instruments can be carried as hand luggage if their size does not exceed 55 x 40 x 23 cm. The following musical instruments can be taken on board as hand luggage, even if they are slightly over the maximum size: clarinets, flutes, French horns, oboes, violins, trumpets.

    Larger musical instruments (such as guitars) may only be transported in the cabin if they are in a soft case on an extra seat.

    The charges applicable for travelling with musical instruments can be found in this table.

    A musical instrument carried on board counts as one piece of hand luggage. You may only take one other piece of hand luggage with a maximum size of 40 x 30 x 10 cm on board.

    Exception:

    Double basses must be transported in a hard case and checked in as luggage. Due to their size, they may not be carried in the cabin.

    Extra seat

    If you book an extra seat via telephone before midnight on the same day as you book your flight, the extra seat will cost the same as your own seat and there will be no extra charge. If an extra seat is added later, it will be charged at the current flight price as shown on the Internet.

    Note:

    Eurowings accepts no liability for musical instruments carried in the cabin.
    All regulations apply to Eurowings flights with anEW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How do I book extra services at Eurowings?

    Need assistance boarding? Want to bring along your golf gear, skis or a bodyboard? No problem: you can add "extras" to flights with Eurowings during the flight booking process.

    How it works:

    Already completed your booking, but still want to purchase some extras? You can add them under "Book add-ons". Click here for more information.

    Naturally, our call centre is happy to help you with telephone reservations: +49 (0)221 – 59988222 (5.00 a.m. – 12.00 midnight CET)1

    Important:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. Extras on flights with our partner airlines can only be added through the relevant airline. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Footnote list

    21 €0.20 per call from landlines – €0.60 per call from mobiles

  • How do I book extra services at Eurowings?

    Need assistance boarding? Want to bring along your golf gear, skis or a bodyboard? No problem: you can add "extras" to flights with Eurowings during the flight booking process.

    How it works:

    Already completed your booking, but still want to purchase some extras? You can add them under "Book add-ons". Click here for more information.

    Naturally, our call centre is happy to help you with telephone reservations: +49 (0)221 – 59988222 (5.00 a.m. – 12.00 midnight CET)1

    Important:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. Extras on flights with our partner airlines can only be added through the relevant airline. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Footnote list

    22 €0.20 per call from landlines – €0.60 per call from mobiles

    Can I add luggage to an existing Eurowings booking?

    Yes, luggage can be added to a booking up to before web check-in closes before departure. If this is done online via "Book add-ons", via mobile in the "Manage bookings" area, or via telephone, the usual additional charges apply. You will pay more if you register your luggage when you get to the airport counter.

    Adding luggage to a booking online

    1. Log in on the page "Book add-ons".
    2. You will see an overview of your flights with all the services you have booked.
    3. Simply add your luggage or excess luggage.
    4. After clicking "Next" you just need to confirm your payment to complete the booking.
    5. We will then send you an updated booking confirmation.
    Note:

    Registered luggage cannot be removed.
    If you do not have a booking number, but instead have an etix® ticket number, or if you have booked a Eurowings flight with one of our partner airlines or in a travel agency, luggage regulations may vary. Please contact the relevant airline or your travel agency for more details.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How do I book additional services online after I have booked my Eurowings flight?

    1. After you have logged in on the "Book add-ons" page with your surname and booking code, you will see your itinerary with all of the services you have already booked.
    2. Now, simply add the additional services you want.
    3. Confirm your selection by clicking "Next".
    4. If you have selected a service that is subject to a charge, you will need to confirm once more to complete the booking. In such cases you will receive an updated booking confirmation.
    Note:

    Once booked, additional services cannot be cancelled.

    What services are available for passengers with disabilities at Eurowings?

    Passengers with disabilities can of course board the plane first. If you and your companion require additional help when checking in, boarding or on the way to your seat, we are on hand to offer assistance. Naturally, these additional services are available free of charge.

    Adding additional services

    In the second booking step, various assistance options can be added to your booking under "More services". Here, you can also register that you are bringing a wheelchair. However, you can also amend your booking and add additional services at a later date, up to before web check-in closes before departure – in the "My flight" section.

    More information on adding services to your booking at a later date can be found here.

    If you have any further questions, our competent employees at our call centre will be happy to assist you.

      Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can I add services to my Eurowings booking later?

    Yes, you can edit your booking and add the following extra services up to before web check-in closes before departure, whether you do it online, on your mobile phone, by phone or at one of our airport counters:

    • Regular, excess and special luggage (golfing equipment, bicycles and sports equipment such as surfboards, snowboards, bodyboards, diving gear, and sail and hang gliders)
    • Transport of pets
    • Seat reservations
    • Boarding and disembarking assistance for hearing or visually impaired passengers and travellers with restricted mobility
    • Boarding with a wheelchair
    • Assistance for passengers with restricted mobility from check-in to the aircraft, including assistance with steps to aircraft
    • Train connections to airport

    Please be aware that space restrictions prevent us from transporting unlimited amounts of special baggage. Once our space is used up, you will no longer be able to select this service.

    Fare upgrade

    Up to 72 hours before departure, you can still upgrade your fare by telephone or at our counters. There will be no processing charge if you do this by phone.

    Note:

    Do you have an etix® ticket number instead of a booking number? Did you book your Eurowings flight through a travel agent or one of our partner airlines? Did you book a flight with a partner airline at eurowings.com? If so, please contact the relevant airline or your travel agent.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • How do I redeem my Boomerang Club miles at Eurowings?

    You can book any available award flight at the BASIC, SMART, BEST or BIZclass fare level very simply online. To do this, click on "Redeem" and log in with your Boomerang Club details. You can then select and book the flight you want using the "Book award flight" function.

    Your award flight must be booked no later than two days before the desired departure date and is subject to availability. You can also transfer your award flight to someone else or add bookings for companions.

    Please note that Boomerang Club miles can only be redeemed for Eurowings award flights.

    Can I change the name of a passenger when I book an Eurowings award flight?

    You have the option of transferring your booking to another person. Until 2 hours before departure at the latest, you can have the name changed for a charge via our call centre by stating the booking code.

    If you have booked a flight involving several legs, please note that it is only possible to change passengers up to 2 hours before the scheduled departure time of the first (initial) leg of the flight.

    Can I cancel my Eurowings Miles & More award flight?

    Generally you can cancel your Miles & More award flight, unless it is a Fly Smart ticket or a mileage bargain. Boomerang Club award flights can unfortunately not be cancelled.

    If you are unable to make your flight, you must cancel it no later than 40 minutes before departure via our call centre or at the airport counter. Please note that we charge €75 per booking for this service.

    How many Boomerang Club miles do I need to book an award flight?

     

    Fare

    Germany/Europe incl. Northafrica

    one-way

    Germany/Europe incl. Northafrica

    round-trip

    Intercontinental

    one-way

    Intercontinental

    round-trip

    BASIC  9,000 20,000 40,000 80,000
    SMART 15,000 30,000 60,000 120,000
    BEST* - - 80,000 160,000

    BIZclass
    40,000  80,000  100,000  200,000 

    *: The BEST fare is not available on flights within Germany or within Europe. BEST fare premium flights will prospectively be available for international flights from August 2018.

    Is my Eurowings award flight subject to taxes and fees?

    Yes. Award flights are subject to regular taxes and fees and any additional charges. These will be displayed when you book your award flight.

  • Can I change my Eurowings flight booking?

    You can change the date of your Eurowings flight before web check-in closes prior to departure, as long as the flight will be taken by the same person on the same route and within our published flight schedule. You can make the change online or using your mobile phone, via our call centre or at the airport counter.

    If you decide to change your booking via telephone or in person, an additional processing charge will be incurred, unless you booked your flight with the Flex option.

    Changing the date of your flight

    1. Log in to "My flight" using your username and password. There you will find a summary of your booked flights.
    2. Select the flight you wish to change.
    3. Enter the new flight date.

    You can then change your flight on payment of a charge and, if necessary, on payment of the difference in fare for your new flight date.

    If you booked your flight with the Flex option, you can change your flight at no extra charge up to before web check-in closes prior to the planned departure time of the affected flight online, using your mobile, via telephone or in person at the airport counter. The Flex option also allows you to change the flight date after the planned departure time, as long as this is done on the same calendar day as the departure of the original flight, via our call centre or in person at the airport counter. If you do not cancel your flight until after the original departure date, a charge will be incurred.

    Please note that if the flight date is changed online, this can only be done within the same fare. If you would like to upgrade your fare (e.g. from BASIC to SMART), you can do so up to 72 hours prior to departure via telephone or at the airport counter.

    Note:

    If you have an etix® ticket number instead of a booking number, or if you have booked a flight operated by one of our partner airlines at eurowings.com or you have booked a Eurowings flight with one of our partner airlines or in a travel agency, please contact the relevant partner airline or your travel agency regarding this matter.

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

     Are you flying on Eurowings long-haul flights from Frankfurt or Munich to Bangkok?

    Unfortunately, no booking changes can be made via Eurowings Online Services for the following routes: outgoing and return flight for Frankfurt am Main (FRA) to Mauritius (MRU), Barbados (BGI), Windhoek (WDH) and Las Vegas (LAS), as well as Munich (MUC) to and from Bangkok (BKK).
    Please contact the Eurowings call centre.

    Changing the passenger name

    You can transfer your flight to another person before web check-in closes prior to departure via telephone on payment of a charge and by giving the booking number. Please note that if multiple legs have been booked as part of the journey, the passenger name may only be changed before web check-in closes prior to the planned departure of the first flight.

    Costs

    If the current flight price is higher than the price you originally paid, you must pay the difference in the fares.

    Note:

    If your Eurowings flight booking has an etix® ticket number, it is unfortunately not possible to change the passenger name.

    Can my Eurowings booking be transferred to someone else?

    Yes, name changes are possible on all Eurowings flights and can be reported with the booking code via our call centre up to before web check-in closes before the flight.

    Charges

    Name changes are subject only to a processing fee. However, if the current price of the flight is higher than the price you originally paid, you will be charged the difference as well.

    Note:

    If your booking is based on an etix® ticket number, we regret that no name change will be possible.

    Can I cancel my Eurowings booking?

    If you selected the Flex option when booking your SMART or BEST fare, you can cancel your flight before web check-in closes prior to departure at no extra charge. There are four ways to do this:

    • Via our website under "My flight"
    • Via our mobile services under "Manage flights"
    • Via our call centre
    • At our airport counters

    With the Flex option, flights can also be cancelled after the time of the original departure has passed, as long as this is done on the same calendar day as the departure of the original flight, either by telephone via the call centre or in person at the airport counter. If the flight is not cancelled until after the original departure date, a charge will be incurred.

    If you have selected another fare, your booking cannot be cancelled due to the low-cost price of the flight.

     Are you flying on Eurowings long-haul flights from Frankfurt or Munich to Bangkok?

    Unfortunately, you cannot cancel flights via Eurowings Online Services for the following routes: outgoing and return flight for Frankfurt am Main (FRA) to Mauritius (MRU), Barbados (BGI), Windhoek (WDH) and Las Vegas (LAS), as well as Munich (MUC) to and from Bangkok (BKK).
    Please contact the Eurowings call centre.

    Can I change the name of a passenger when I book an Eurowings award flight?

    You have the option of transferring your booking to another person. Until 2 hours before departure at the latest, you can have the name changed for a charge via our call centre by stating the booking code.

    If you have booked a flight involving several legs, please note that it is only possible to change passengers up to 2 hours before the scheduled departure time of the first (initial) leg of the flight.

    Can I change or cancel my Eurowings Blind Booking flight?

    You can change the travel dates and the names in your booking, but only via our call centre. You will have to pay the call centre charge, the booking change fee and the price difference for the new flight. Unfortunately, it is not possible to change the route you have booked.

    Please note that Blind Booking flights may not be cancelled.

    More information on the applicable charges

  • Can I change my Eurowings flight booking?

    You can change the date of your Eurowings flight before web check-in closes prior to departure, as long as the flight will be taken by the same person on the same route and within our published flight schedule. You can make the change online or using your mobile phone, via our call centre or at the airport counter.

    If you decide to change your booking via telephone or in person, an additional processing charge will be incurred, unless you booked your flight with the Flex option.

    Changing the date of your flight

    1. Log in to "My flight" using your username and password. There you will find a summary of your booked flights.
    2. Select the flight you wish to change.
    3. Enter the new flight date.

    You can then change your flight on payment of a charge and, if necessary, on payment of the difference in fare for your new flight date.

    If you booked your flight with the Flex option, you can change your flight at no extra charge up to before web check-in closes prior to the planned departure time of the affected flight online, using your mobile, via telephone or in person at the airport counter. The Flex option also allows you to change the flight date after the planned departure time, as long as this is done on the same calendar day as the departure of the original flight, via our call centre or in person at the airport counter. If you do not cancel your flight until after the original departure date, a charge will be incurred.

    Please note that if the flight date is changed online, this can only be done within the same fare. If you would like to upgrade your fare (e.g. from BASIC to SMART), you can do so up to 72 hours prior to departure via telephone or at the airport counter.

    Note:

    If you have an etix® ticket number instead of a booking number, or if you have booked a flight operated by one of our partner airlines at eurowings.com or you have booked a Eurowings flight with one of our partner airlines or in a travel agency, please contact the relevant partner airline or your travel agency regarding this matter.

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

     Are you flying on Eurowings long-haul flights from Frankfurt or Munich to Bangkok?

    Unfortunately, no booking changes can be made via Eurowings Online Services for the following routes: outgoing and return flight for Frankfurt am Main (FRA) to Mauritius (MRU), Barbados (BGI), Windhoek (WDH) and Las Vegas (LAS), as well as Munich (MUC) to and from Bangkok (BKK).
    Please contact the Eurowings call centre.

    Changing the passenger name

    You can transfer your flight to another person before web check-in closes prior to departure via telephone on payment of a charge and by giving the booking number. Please note that if multiple legs have been booked as part of the journey, the passenger name may only be changed before web check-in closes prior to the planned departure of the first flight.

    Costs

    If the current flight price is higher than the price you originally paid, you must pay the difference in the fares.

    Note:

    If your Eurowings flight booking has an etix® ticket number, it is unfortunately not possible to change the passenger name.

    Can I cancel my Eurowings booking?

    If you selected the Flex option when booking your SMART or BEST fare, you can cancel your flight before web check-in closes prior to departure at no extra charge. There are four ways to do this:

    • Via our website under "My flight"
    • Via our mobile services under "Manage flights"
    • Via our call centre
    • At our airport counters

    With the Flex option, flights can also be cancelled after the time of the original departure has passed, as long as this is done on the same calendar day as the departure of the original flight, either by telephone via the call centre or in person at the airport counter. If the flight is not cancelled until after the original departure date, a charge will be incurred.

    If you have selected another fare, your booking cannot be cancelled due to the low-cost price of the flight.

     Are you flying on Eurowings long-haul flights from Frankfurt or Munich to Bangkok?

    Unfortunately, you cannot cancel flights via Eurowings Online Services for the following routes: outgoing and return flight for Frankfurt am Main (FRA) to Mauritius (MRU), Barbados (BGI), Windhoek (WDH) and Las Vegas (LAS), as well as Munich (MUC) to and from Bangkok (BKK).
    Please contact the Eurowings call centre.

    Can I change or cancel my Eurowings Blind Booking flight?

    You can change the travel dates and the names in your booking, but only via our call centre. You will have to pay the call centre charge, the booking change fee and the price difference for the new flight. Unfortunately, it is not possible to change the route you have booked.

    Please note that Blind Booking flights may not be cancelled.

    More information on the applicable charges

    What options are available to me if I am unable to take my Eurowings flight?

    If you are unable to take your flight, you have three options:

    1. Change your booking to another date

    Flight bookings can be changed to another available date up to before web check-in closes before departure, provided that the flight will be taken by the same person on the same route and is on our published flight schedule. You can change your booking online, via our mobile services or by phoning our call centre. If you have added the Flex option to your SMART fare, BEST fare or BIZclass fare booking, you can change your flight free of charge up to before web check-in closes before departure. For other bookings, a fixed charge per passenger and per journey leg will be applied. The applicable amount can be found in our table of charges (Article 17 "BKG" and "NC1"). The flight price is determined by the fare that applies to the route at the time you change the booking. If the new flight is more expensive, you must pay the difference in price as well as the booking change fee. However, refunds will not be given if the new flight that is lower in price.

    Changing your booking online
    1. Log in to "My flight" using your username and password.
    2. In the overview of your booked flights, select the flight you wish to change.
    3. Enter the new flight date.

    Changes to flights made online must be made within the same fare. If you wish to change your fare, you can do so up to 72 hours before departure by telephone or at the airport counter.

    Charges

    Booking changes will incur a fixed charge and, if appropriate, the fare difference. We will also charge an administration fee for changes made via telephone or in person. This does not apply to flights booked with the Flex option.

    2. Name change

    You can transfer your flight to another person by telephone on payment of a charge, but only up to before web check-in closes before departure (or in the case of bookings of multiple journey legs, up to before web check-in closes before the first flight departs). Please have your booking number ready when you call.

    Charges

    If the current flight price is higher than the flight you originally booked, you will be required to pay the difference.

    Note:

    If your booking has an etix® ticket number, it is not possible to change a name for a Eurowings flight.

    3. Cancellation

    If you have added the Flex option to your SMART fare, BEST fare or BIZclass fare fare booking, you may cancel your flight up to 40 minutes before departure free of charge. Unfortunately, other bookings cannot be cancelled on account of their low prices. However, the flight dates can be changed online in the "My flight" area. Alternatively, you can call us to have the flights transferred to another person; a charge will apply.

    There are four ways to cancel a flight booked with the SMART, BEST or BIZclass fare with the Flex option:

    With the Flex option, bookings may also be cancelled after the original travel date has passed. This option is free of charge, but flights must be cancelled on the same day as the original scheduled departure date by phone or in person at our airport counters. If a booking is changed or cancelled after the original departure date, a fixed charge will apply.

     Note:

    If you have an etix® ticket number rather than a booking number, or if you have booked a flight operated by one of our partner airlines at eurowings.com or in a travel agency, please contact the relevant airline or your travel agency regarding this matter.

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

     Are you flying on Eurowings long-haul flights from Frankfurt or Munich to Bangkok?

    Unfortunately you cannot make any adjustments to your flight via Eurowings Online Services for the following routes: outgoing and return flight for Frankfurt am Main (FRA) to Mauritius (MRU), Barbados (BGI), Windhoek (WDH) and Las Vegas (LAS), as well as Munich (MUC) to and from Bangkok (BKK). Please contact the Eurowings call centre.

    Can I cancel my Eurowings Miles & More award flight?

    Generally you can cancel your Miles & More award flight, unless it is a Fly Smart ticket or a mileage bargain. Boomerang Club award flights can unfortunately not be cancelled.

    If you are unable to make your flight, you must cancel it no later than 40 minutes before departure via our call centre or at the airport counter. Please note that we charge €75 per booking for this service.

  • How does Eurowings Blind Booking work?

    This option requires a bit of spontaneity as you don't initially know where you'll be heading. In return, we guarantee you our attractive low prices – even for last-minute bookings!

    How it works:

    1. On the "Blind Booking" page, select your departure airport and the theme of your trip, e.g. "Party" or "Culture". Each category contains various destinations, one of which will be allotted to you at the end of the booking process.
    2. For a small fee you can rule out certain destinations.
    3. Enter your desired travel dates and the number of travellers.
    4. When the booking is complete you will be told your destination so you can prepare for your trip.

    More information on Blind Booking

    Note:

    Blind Booking flights can also be paid for with a voucher.

    Can I change or cancel my Eurowings Blind Booking flight?

    You can change the travel dates and the names in your booking, but only via our call centre. You will have to pay the call centre charge, the booking change fee and the price difference for the new flight. Unfortunately, it is not possible to change the route you have booked.

    Please note that Blind Booking flights may not be cancelled.

    More information on the applicable charges

    How far in advance can I book a Eurowings Blind Booking flight?

    Blind Booking flights can be booked up to 45 days days before departure.

    How do I redeem Eurowings flight vouchers?

    Do you wish to redeem a flight voucher? Flight vouchers can be redeemed online or via your mobile phone.

    How it works:

    1. Select your desired flight and then the "Voucher" payment method.
    2. If the amount due exceeds the value of the voucher, you can pay the remaining balance via another payment method.
    3. If the value of the voucher exceeds the amount due, the remaining credit will still be valid and can be redeemed on another booking. This only applies to purchased vouchers, however. We will not make cash payments for the value of the voucher or any remaining credit.

    Validity

    • Vouchers may only be redeemed against Eurowings flights, including Blind Booking flights. Bookings may be changed in accordance with the GCC.
    • Vouchers may also be used to pay for additional services that are directly related to the flight either at the time of the initial booking or at a later date.

    Exceptions

    • Vouchers may not be used to book any package deals (e.g. flight and hotel) or partner offers (e.g. Rail&Fly, hotels, rental cars and insurance).
    • We regret to inform you that it is not possible to redeem vouchers for long-haul flights at this time.

    Promotional vouchers

    Separate conditions apply for promotional vouchers given away in competitions or as part of marketing campaigns.

    Terms of use for promotional vouchers

    Will I be awarded miles for Eurowings Blind Booking flights?

    Yes, you can collect Boomerang Club miles on Blind Booking flights, but not Miles & More premium miles.

    More information on our bonus programme

  • What payment options are available at Eurowings?

    Service is very important to us, so we offer a wide range of payment options. We ask for your understanding in the event that not all payment options are available to you.

    Direct debit

    You can pay via direct debit up to 5 days before departure as long as the following requirements are fulfilled:

    • You hold a current account.
    • Sufficient funds are available in your account.

    Any charges incurred by cancelled payments or insufficient funds will be added to the flight price. In the event of a chargeback, please do not make any payments. We will contact you as soon as possible to discuss the next steps.

    Note:

    Direct debit arrangements may vary for flights booked with our partner airlines at eurowings.com

    Credit cards

    You can also pay with your credit card as long as you are entitled to use it to pay over the phone or online. For more information on this, please contact your bank.

    We accept the following credit cards:

    • MasterCard
    • Debit MasterCard
    • American Express
    • VISA Card
    • VISA Electron
    • VISA Debit Card
    • AirPlus
    • Diners Club

    Unfortunately, we are currently unable to accept Eurocheque cards.

    PayPal

    You can either authorise PayPal to transfer the payment amount to us, or you can authorise us to withdraw the relevant amount from your PayPal account.

    Paying on invoice (RatePAY)

    You can also pay for your flight and any charged additional services via RatePAY invoice if:

    • You book online and the amount payable is at least €20 but no more than €2,000
    • The flight price is given in euros
    • Your billing and contact address is your personal address and is within the Federal Republic of Germany or Austria
    • You have a positive credit check

    Detailed information can be found in the RatePAY data protection declaration.

    If you fulfil these criteria and we have accepted your request to pay via RatePAY invoice, the invoice amount will be due on the tenth bank working day after booking, or at the latest on the last bank working day before departure. Payment must arrive in the receiving account by this date. Please only transfer the payment to the bank account specified on the invoice.

    If you are unable to use this payment method, we can offer you an alternative payment option.

    Note:

    This payment method can only be used to pay for flight bookings.

    Cash payments

    You may only pay in cash if you book your ticket at one of our airport counters.

    Vouchers

    Paying for a booking with a voucher is quick and simple:

    1. In the "Payment" step of the online booking process, select the option to pay with a voucher.
    2. Enter your voucher code and then check the code entered and the travel services in your basket.
    3. Click on "Confirm booking" to complete your booking.

    If the price of the flight exceeds the value of your voucher, you may pay the remaining amount either with another voucher or another payment method.

    Validity

    Vouchers may only be used to book Eurowings flight services and not partner offers (e.g. Rail&Fly, rental cars or hotels).

    Please note that conditions of use vary for purchased and promotional vouchers.

    Note:

    Vouchers may not be used to book flights with our partner airlines at eurowings.com. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How do I redeem Eurowings flight vouchers?

    Do you wish to redeem a flight voucher? Flight vouchers can be redeemed online or via your mobile phone.

    How it works:

    1. Select your desired flight and then the "Voucher" payment method.
    2. If the amount due exceeds the value of the voucher, you can pay the remaining balance via another payment method.
    3. If the value of the voucher exceeds the amount due, the remaining credit will still be valid and can be redeemed on another booking. This only applies to purchased vouchers, however. We will not make cash payments for the value of the voucher or any remaining credit.

    Validity

    • Vouchers may only be redeemed against Eurowings flights, including Blind Booking flights. Bookings may be changed in accordance with the GCC.
    • Vouchers may also be used to pay for additional services that are directly related to the flight either at the time of the initial booking or at a later date.

    Exceptions

    • Vouchers may not be used to book any package deals (e.g. flight and hotel) or partner offers (e.g. Rail&Fly, hotels, rental cars and insurance).
    • We regret to inform you that it is not possible to redeem vouchers for long-haul flights at this time.

    Promotional vouchers

    Separate conditions apply for promotional vouchers given away in competitions or as part of marketing campaigns.

    Terms of use for promotional vouchers

    How can I buy Eurowings flight vouchers?

    You can only buy flight vouchers online on our "Flight vouchers" page. Here's how it works:

    1. Select a voucher theme and enter the desired voucher value.
    2. You can also choose to write a personal message for the voucher recipient.
    3. After entering your contact details, you will proceed to payment. Please note that flight vouchers can not be paid by direct debit.
    4. Your voucher will then be sent via email either to you or to the voucher recipient.
    Note:

    Flight vouchers may only be purchased in euros, but may also be redeemed for flights paid for in a different currency.

    What conditions apply for Eurowings flight vouchers?

    • Eurowings accepts no liability for loss of vouchers or voucher codes and will not issue replacements.
    • Vouchers may only be used for private purposes. Other uses such as selling vouchers on the Internet for commercial purposes, either yourself or through third parties, are not permitted without prior authorisation from Eurowings.
    • Please note: we regret to inform you that it is not possible to redeem vouchers for long-haul flights at this time.

    Further information can be found in the Terms of Use.

    Click here to view the GCC, which apply for the purchase and redemption of vouchers.

    Promotional vouchers

    Separate Terms of use apply for promotional vouchers given away in competitions or as part of marketing campaigns.

    How long are Eurowings flight vouchers valid for?

    You can redeem our Eurowings flight vouchers any time before the end of the third year after purchase. Vouchers may not be extended or exchanged for cash.

    Please note that vouchers may not be used until we have received payment, or at the very least 24 hours day after purchase. If payment is made via direct debit, the voucher may only be used 5 days after payment.

    Promotional vouchers

    Separate terms of use apply for promotional vouchers given away in competitions or as part of marketing campaigns:

    Terms of use for promotional vouchers

  • What are the General Conditions for Group Bookings at Eurowings?

    1. Validity

    The Eurowings General Conditions for Group Bookings apply to each carriage of passengers and luggage advertised and booked via Eurowings GmbH (hereinafter "Eurowings") for groups of more than 9 people ("Group Booking").

    2. Contract of Carriage/booking

    The Contract of Carriage comes into effect when the contact person returns the booking quotation (Offer) and Eurowings issues the booking confirmation (Acceptance).
    Unless the booking is for a family, the contact person acts as the group representative. In this case, the contact person concludes the Contract of Carriage in his or her own name on behalf of the individual group members.

    3. Processing via a contact person

    The entire booking process, including payment, is carried out via the contact person named in the quotation. Essential information, such as the Eurowings General Conditions of Carriage (GCC), flight schedules, flight changes, etc. is to be provided to the group members by the contact person in good time and in full. Information given to the contact person will be assumed to have been passed on to the remaining group members.

    4. List of names

    A complete list of names of all group members must be provided to Eurowings at the latest 4 working days before departure.

    5. Booking changes/cancellation

    Bookings may be changed (flight times or dates) before departure and will incur an additional charge (per person and journey leg) plus the difference in the new flight price, if applicable. After the scheduled departure time, changes may no longer be made. For groups of 12 travellers or more, 10% of the group (rounded down to the nearest individual) may cancel up to a month before departure and will receive a full reimbursement. Additional passengers (1–9 people) may only be added separately online or via the call centre at the current Eurowings flight price (subject to availability).

    6. Refusal of carriage for a group member

    If a group member is refused carriage for good cause, the remaining group members do not have the right to cancel the booking. The obligation to pay the Group Booking price still stands. In addition, the General Conditions of Carriage (GCC) apply, insofar as no contradictory clause exists in the General Conditions for Group Bookings.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How do I make a Eurowings group booking?

    1. If you would like to book a Eurowings flight for more than 9 people, please first fill out our group enquiry form in full.
    2. After you have submitted the form, we will send you a personalised, non-binding quotation via email.
    3. If you accept the quotation, please email us a request to conclude a binding contract of air carriage on the basis of the quotation.
    4. We will send you a booking confirmation via email within two working days.

    Click here to proceed to group booking.

    Providing the names of group members

    The names of the group members must be provided to us at the latest 4 working days before the scheduled outbound departure date, excluding the date of travel. If names are provided later or are changed, additional charges will be applied.

    Cancellation for more than 12 travellers

    You may cancel the booking for 10% of the group members (rounded down to the nearest individual) up to a month before departure and you will receive reimbursement for the travel payment in full, provided that the original group contained 12 or more travellers.

    The full terms are available in our General Conditions of Carriage.

    Our employees are available to answer any questions you may have relating to group bookings. Contact us daily between 9.00 a.m. and 12.00 p.m. and between 1.00 p.m. and 5.00 p.m. (CET).

    You can reach the group department by telephone on 01806 122 345 ((the international rates of your phone service provider apply) per call from landlines – max. (the international rates of your phone service provider apply) per call from mobile phones) or by email at gruppen@eurowings.com.

    Note:

    If you would like to make a group booking with one of our partner airlines, please contact the relevant airline. The corresponding terms of this airline apply. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How many people must travel together to qualify as a group at Eurowings?

    If more than 9 people are travelling together, they qualify as a group for Eurowings.

    How many people can I book flights for with Eurowings Blind Booking?

    Blind Booking flights can be booked for a maximum of 9 passengers.

    What is the maximum number of people for whom I can book online at Eurowings?

    Under "Booking" you can book a flight for up to 9 people. You must provide the first name and surname of each person.

    If you would like to book flights for more than 9  people, you will find more information here.

  • Do payment surcharges apply at Eurowings?

    No, transactions incur no additional costs.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What payment options are available at Eurowings?

    Service is very important to us, so we offer a wide range of payment options. We ask for your understanding in the event that not all payment options are available to you.

    Direct debit

    You can pay via direct debit up to 5 days before departure as long as the following requirements are fulfilled:

    • You hold a current account.
    • Sufficient funds are available in your account.

    Any charges incurred by cancelled payments or insufficient funds will be added to the flight price. In the event of a chargeback, please do not make any payments. We will contact you as soon as possible to discuss the next steps.

    Note:

    Direct debit arrangements may vary for flights booked with our partner airlines at eurowings.com

    Credit cards

    You can also pay with your credit card as long as you are entitled to use it to pay over the phone or online. For more information on this, please contact your bank.

    We accept the following credit cards:

    • MasterCard
    • Debit MasterCard
    • American Express
    • VISA Card
    • VISA Electron
    • VISA Debit Card
    • AirPlus
    • Diners Club

    Unfortunately, we are currently unable to accept Eurocheque cards.

    PayPal

    You can either authorise PayPal to transfer the payment amount to us, or you can authorise us to withdraw the relevant amount from your PayPal account.

    Paying on invoice (RatePAY)

    You can also pay for your flight and any charged additional services via RatePAY invoice if:

    • You book online and the amount payable is at least €20 but no more than €2,000
    • The flight price is given in euros
    • Your billing and contact address is your personal address and is within the Federal Republic of Germany or Austria
    • You have a positive credit check

    Detailed information can be found in the RatePAY data protection declaration.

    If you fulfil these criteria and we have accepted your request to pay via RatePAY invoice, the invoice amount will be due on the tenth bank working day after booking, or at the latest on the last bank working day before departure. Payment must arrive in the receiving account by this date. Please only transfer the payment to the bank account specified on the invoice.

    If you are unable to use this payment method, we can offer you an alternative payment option.

    Note:

    This payment method can only be used to pay for flight bookings.

    Cash payments

    You may only pay in cash if you book your ticket at one of our airport counters.

    Vouchers

    Paying for a booking with a voucher is quick and simple:

    1. In the "Payment" step of the online booking process, select the option to pay with a voucher.
    2. Enter your voucher code and then check the code entered and the travel services in your basket.
    3. Click on "Confirm booking" to complete your booking.

    If the price of the flight exceeds the value of your voucher, you may pay the remaining amount either with another voucher or another payment method.

    Validity

    Vouchers may only be used to book Eurowings flight services and not partner offers (e.g. Rail&Fly, rental cars or hotels).

    Please note that conditions of use vary for purchased and promotional vouchers.

    Note:

    Vouchers may not be used to book flights with our partner airlines at eurowings.com. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What does 'Payment status: declined/pending' mean on the Eurowings pages 'My bookings' or 'Booking changes'?

    The status display under "My flight" or "View booking" allows you to track the status of your payment and see when your payment has been debited successfully.

    Declined

    The status "Declined" is displayed if the payment could not be completed for some reason or if your direct debit has been returned.

    Please note that if payment is unsuccessful, reservations may be cancelled without warning in accordance with the Conditions of Carriage (item 4.5).

    Pending

    The status "Pending" means that authorisation is still in progress, but your seat is reserved. If payment is unsuccessful, the status will change to "Declined".

    Confirmed

    If the status "Confirmed" is displayed, both your payment and reservation have been successfully completed and your flight booking has been confirmed.

    If you have any questions about your payment status, our competent employees at our call centre will be happy to advise you.

    You can check the status of your payment here.

    When will the payment be debited by Eurowings from my account?

    Payment for your trip is due as soon as your booking is confirmed. Debiting can take up to a few days depending on your bank, so you must ensure there are sufficient funds in your account until the payment has been debited.

  • How will I receive my invoice at Eurowings?

    You will receive your Eurowings invoice via email. This is your electronic plane ticket. Article 34 of the German Turnover Tax Implementing Regulation (UStDV) recognises transport tickets as invoices and the German Ministry of Finance (BMF) statement of 29 January 2004, Ref. IV B 7 – S 7280 – 19/04, recognises transport tickets as invoices (without electronic signature) entitling the purchaser to input tax deduction.

    Lost your booking confirmation?

    No problem: just phone our call centre and we will be happy to send you a new booking confirmation.

    Note:

    If you have an etix® ticket number or if you have booked a flight with one of our partner airlines at eurowings.com or a Eurowings flight at one of our partner airline websites or at a travel agency, please contact the relevant airline or your travel agency to request an invoice.

    Why does VAT not appear on my invoice at Eurowings?

    Only Eurowings flights within Germany are subject to VAT. Invoices for international flights therefore do not show VAT. 

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can billing addresses or bank details be changed after booking at Eurowings?

    No, after a booking has been completed it is no longer possible to change your details.

    Does my Eurowings booking confirmation/invoice entitle me to input tax deduction?

    Eurowings invoices are electronic plane tickets. Article 34 of the German Turnover Tax Implementing Regulation (UStDV) recognises transport tickets as invoices and the statement of the German Ministry of Finance (BMF) of 29 January 2004, Ref. IV B 7 – S 7280 – 19/04, recognises transport tickets as invoices (without electronic signature) entitling the purchaser to input tax deduction.

    Note:

    For questions relating to invoices issued by our partner airlines, please contact the relevant airline. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • What may I pack in my luggage and what is prohibited at Eurowings?

    For security reasons, your luggage must comply with certain regulations and restrictions. There are also measures and guidelines which must be observed.

    More information can be found in the GCC (General Conditions of Carriage).

    Information on hazardous materials (e.g. electronic devices with lithium batteries, e-cigarettes) and their transport can be found here. If your device/item is not listed, please send us your query by email to service@eurowings.com.

    Information on lithium-ion batteries for wheelchairs and other mobility aids can be found here under the section ‘Passengers with wheelchairs’.

     

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

     

    Are my credit card details safe when I book online at Eurowings?

    To ensure that your credit cards and personal information are kept as secure as possible, we use the most up-to-date Secure Sockets Layer technology (SSL with 128-bit encryption). This is the most secure method of transferring sensitive data over the Internet. We also meet the Payment Card Industry Data Security Standards (PCI DSS).

    The common certification standard of international payment systems ensures secure processing and storage of all payment card details. At the beginning of 2010, Germanwings was one of the first European airlines to achieve conformity with the PCI DSS and prove this in an audit by the independent accredited auditing firm SRC Security Research & Consulting GmbH.

    Note:

    We recommend that you use the latest version of your browser to ensure that your transactions are processed securely.

    What are the General Conditions for Group Bookings at Eurowings?

    1. Validity

    The Eurowings General Conditions for Group Bookings apply to each carriage of passengers and luggage advertised and booked via Eurowings GmbH (hereinafter "Eurowings") for groups of more than 9 people ("Group Booking").

    2. Contract of Carriage/booking

    The Contract of Carriage comes into effect when the contact person returns the booking quotation (Offer) and Eurowings issues the booking confirmation (Acceptance).
    Unless the booking is for a family, the contact person acts as the group representative. In this case, the contact person concludes the Contract of Carriage in his or her own name on behalf of the individual group members.

    3. Processing via a contact person

    The entire booking process, including payment, is carried out via the contact person named in the quotation. Essential information, such as the Eurowings General Conditions of Carriage (GCC), flight schedules, flight changes, etc. is to be provided to the group members by the contact person in good time and in full. Information given to the contact person will be assumed to have been passed on to the remaining group members.

    4. List of names

    A complete list of names of all group members must be provided to Eurowings at the latest 4 working days before departure.

    5. Booking changes/cancellation

    Bookings may be changed (flight times or dates) before departure and will incur an additional charge (per person and journey leg) plus the difference in the new flight price, if applicable. After the scheduled departure time, changes may no longer be made. For groups of 12 travellers or more, 10% of the group (rounded down to the nearest individual) may cancel up to a month before departure and will receive a full reimbursement. Additional passengers (1–9 people) may only be added separately online or via the call centre at the current Eurowings flight price (subject to availability).

    6. Refusal of carriage for a group member

    If a group member is refused carriage for good cause, the remaining group members do not have the right to cancel the booking. The obligation to pay the Group Booking price still stands. In addition, the General Conditions of Carriage (GCC) apply, insofar as no contradictory clause exists in the General Conditions for Group Bookings.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How do I make a Eurowings group booking?

    1. If you would like to book a Eurowings flight for more than 9 people, please first fill out our group enquiry form in full.
    2. After you have submitted the form, we will send you a personalised, non-binding quotation via email.
    3. If you accept the quotation, please email us a request to conclude a binding contract of air carriage on the basis of the quotation.
    4. We will send you a booking confirmation via email within two working days.

    Click here to proceed to group booking.

    Providing the names of group members

    The names of the group members must be provided to us at the latest 4 working days before the scheduled outbound departure date, excluding the date of travel. If names are provided later or are changed, additional charges will be applied.

    Cancellation for more than 12 travellers

    You may cancel the booking for 10% of the group members (rounded down to the nearest individual) up to a month before departure and you will receive reimbursement for the travel payment in full, provided that the original group contained 12 or more travellers.

    The full terms are available in our General Conditions of Carriage.

    Our employees are available to answer any questions you may have relating to group bookings. Contact us daily between 9.00 a.m. and 12.00 p.m. and between 1.00 p.m. and 5.00 p.m. (CET).

    You can reach the group department by telephone on 01806 122 345 ((the international rates of your phone service provider apply) per call from landlines – max. (the international rates of your phone service provider apply) per call from mobile phones) or by email at gruppen@eurowings.com.

    Note:

    If you would like to make a group booking with one of our partner airlines, please contact the relevant airline. The corresponding terms of this airline apply. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How long will Eurowings store my mobile number?

    If you unsubscribe from our SMS Newsflash service, your mobile number will be deleted from our database immediately.

  • What is Eurowings Save Your Price?

    Save Your Price is a function which enables customers to save a selected flight price for a 72-hour period.

    Which payment methods can I use to pay for the Eurowings Save Your Price charge?

    All current payment methods can be used. The only payment methods not available for Save Your Price are payment upon invoice (via RatePay), by American Express or by voucher.

    Can I confirm the final Eurowings flight booking by telephone?

    You can also confirm the final flight booking by telephone. Please note that in this case there is a standard service charge payable for telephone bookings.

    Can Eurowings Save Your Price also be used with third-party suppliers such as online travel portals?

    No, this service is available exclusively on eurowings.com.

    For a selected Eurowings return flight, can I just save one of the two flights?

    No, when you select a return flight, only the total flight price can be saved. To save just one flight, the option “One-way only” must be selected.

Frequently asked questions relating to the topic: Booking and booking changes

  • Do I need a visa to enter one of the countries Eurowings flies to?

    That depends on your nationality and your travel destination. For this reason we regret we are unable to give you a more detailed answer to this question.

    Please go to the local consulate or tourist information office of your destination country well before your flight. It is your responsibility as the passenger to have all necessary documentation ready on arrival.

    How will I receive my invoice at Eurowings?

    You will receive your Eurowings invoice via email. This is your electronic plane ticket. Article 34 of the German Turnover Tax Implementing Regulation (UStDV) recognises transport tickets as invoices and the German Ministry of Finance (BMF) statement of 29 January 2004, Ref. IV B 7 – S 7280 – 19/04, recognises transport tickets as invoices (without electronic signature) entitling the purchaser to input tax deduction.

    Lost your booking confirmation?

    No problem: just phone our call centre and we will be happy to send you a new booking confirmation.

    Note:

    If you have an etix® ticket number or if you have booked a flight with one of our partner airlines at eurowings.com or a Eurowings flight at one of our partner airline websites or at a travel agency, please contact the relevant airline or your travel agency to request an invoice.

    Can I carry musical instruments in the Eurowings cabin as hand luggage?

    Yes, musical instruments can be carried as hand luggage if their size does not exceed 55 x 40 x 23 cm. The following musical instruments can be taken on board as hand luggage, even if they are slightly over the maximum size: clarinets, flutes, French horns, oboes, violins, trumpets.

    Larger musical instruments (such as guitars) may only be transported in the cabin if they are in a soft case on an extra seat.

    The charges applicable for travelling with musical instruments can be found in this table.

    A musical instrument carried on board counts as one piece of hand luggage. You may only take one other piece of hand luggage with a maximum size of 40 x 30 x 10 cm on board.

    Exception:

    Double basses must be transported in a hard case and checked in as luggage. Due to their size, they may not be carried in the cabin.

    Extra seat

    If you book an extra seat via telephone before midnight on the same day as you book your flight, the extra seat will cost the same as your own seat and there will be no extra charge. If an extra seat is added later, it will be charged at the current flight price as shown on the Internet.

    Note:

    Eurowings accepts no liability for musical instruments carried in the cabin.
    All regulations apply to Eurowings flights with anEW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What benefits does the Eurowings SMART fare offer?

    Tailored to your specific needs – our SMART fare includes certain additional services and allows you to add others in yourself.

    SMART fare is our standard fare and includes all the BASIC fare flight services, and also one item of luggage, one item of hand luggage guaranteed in the cabin as well as priority boarding*.

     

    * not available at all airports

    How do I book extra services at Eurowings?

    Need assistance boarding? Want to bring along your golf gear, skis or a bodyboard? No problem: you can add "extras" to flights with Eurowings during the flight booking process.

    How it works:

    Already completed your booking, but still want to purchase some extras? You can add them under "Book add-ons". Click here for more information.

    Naturally, our call centre is happy to help you with telephone reservations: +49 (0)221 – 59988222 (5.00 a.m. – 12.00 midnight CET)1

    Important:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. Extras on flights with our partner airlines can only be added through the relevant airline. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Footnote list

    23 €0.20 per call from landlines – €0.60 per call from mobiles

  • How do I redeem my Boomerang Club miles at Eurowings?

    You can book any available award flight at the BASIC, SMART, BEST or BIZclass fare level very simply online. To do this, click on "Redeem" and log in with your Boomerang Club details. You can then select and book the flight you want using the "Book award flight" function.

    Your award flight must be booked no later than two days before the desired departure date and is subject to availability. You can also transfer your award flight to someone else or add bookings for companions.

    Please note that Boomerang Club miles can only be redeemed for Eurowings award flights.

    What charges apply for checking in luggage at Eurowings?

    You will be charged for each item of luggage that you check in. If you check in more than one bag weighing 23 kg, an additional fixed charge for excess luggage applies.

    If you book your first piece of luggage up to 23 kg on the website, a surcharge of from € 15 / £13 / CHF 17 / $17 / CZK 386 / SEK 154 / NOK 143 / PLN 65 / HUF 4,785 per route and passenger (the exact amount depends on the route) will apply. This amount is increased to €30 / £26 / CHF 35 / $35 / CZK 771 / SEK 307 / NOK 286 / PLN 129 / HUF 9,571 (the exact amount depends on the route) for bookings at the airport counter. If you check in more than one bag weighing 23 kg, an additional charge will apply.

    Luggage can be registered at the time of booking the flight or at a later date.

    SMART fare

    Passengers who have booked the SMART fare can check in one item of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

    BEST fare

    Passengers who have booked the BEST fare can check in two items of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

    BIZclass fare

    If you have booked the BIZclass fare, you can place two pieces of luggage of 32 kg (no extra or excess baggage) at no extra cost.

    Excess luggage

    Excess luggage can either be registered online or via telephone at the time of booking or added at a later date via the "My flight" area. Excess luggage can also be added via our mobile services in the "Add services" area. If this is not done, a highe fixed charge will apply when checking in excess luggage at the airport.

    Special luggage

    Special luggage includes sports equipment, pushchairs and cots and is subject to special terms. Please label each item of luggage to be checked in with your name or another personal mark.

    Note:

    Special terms apply for passengers travelling with sports equipment and special luggage.
    If you don't have a booking number but instead have an etix® ticket number, or if you have booked a Eurowings flight with one of our partner airlines or in a travel agency, then luggage regulations may vary. Please contact the relevant airline or your travel agency.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What benefits does the Eurowings SMART fare offer?

    Tailored to your specific needs – our SMART fare includes certain additional services and allows you to add others in yourself.

    SMART fare is our standard fare and includes all the BASIC fare flight services, and also one item of luggage, one item of hand luggage guaranteed in the cabin as well as priority boarding*.

     

    * not available at all airports

    Are food and drink available on Eurowings flights?

    Yes, various food and drink options can be purchased at low prices on Eurowings flights. Fresh sandwiches, tasty snacks, hot and cold drinks – the choice is yours!

    BEST fare

    The BEST fare allows you to enjoy our BEST-Meals (one warm and one cold) including fresh products and specials. You can choose a drink during our on-board service.

    BIZclass-Tarif

    If you have booked a flight on a Short or medium-haul route with a BIZclass fare, enjoy our special meal and service at your place. Your favourite snack & drink come at no extra charge. On long haul flights you can make your choice from the menu between two starters and a vegetarian, fish or meat main course. A dessert or cheese plate round off your moment of culinary pleasure on board.

    What is the Miles & More executive bonus at Eurowings?

    The executive bonus is a 25% mileage bonus that you receive if you are a Frequent Traveller, Senator or HON Circle member.

  • Can I change my Eurowings flight booking?

    You can change the date of your Eurowings flight before web check-in closes prior to departure, as long as the flight will be taken by the same person on the same route and within our published flight schedule. You can make the change online or using your mobile phone, via our call centre or at the airport counter.

    If you decide to change your booking via telephone or in person, an additional processing charge will be incurred, unless you booked your flight with the Flex option.

    Changing the date of your flight

    1. Log in to "My flight" using your username and password. There you will find a summary of your booked flights.
    2. Select the flight you wish to change.
    3. Enter the new flight date.

    You can then change your flight on payment of a charge and, if necessary, on payment of the difference in fare for your new flight date.

    If you booked your flight with the Flex option, you can change your flight at no extra charge up to before web check-in closes prior to the planned departure time of the affected flight online, using your mobile, via telephone or in person at the airport counter. The Flex option also allows you to change the flight date after the planned departure time, as long as this is done on the same calendar day as the departure of the original flight, via our call centre or in person at the airport counter. If you do not cancel your flight until after the original departure date, a charge will be incurred.

    Please note that if the flight date is changed online, this can only be done within the same fare. If you would like to upgrade your fare (e.g. from BASIC to SMART), you can do so up to 72 hours prior to departure via telephone or at the airport counter.

    Note:

    If you have an etix® ticket number instead of a booking number, or if you have booked a flight operated by one of our partner airlines at eurowings.com or you have booked a Eurowings flight with one of our partner airlines or in a travel agency, please contact the relevant partner airline or your travel agency regarding this matter.

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

     Are you flying on Eurowings long-haul flights from Frankfurt or Munich to Bangkok?

    Unfortunately, no booking changes can be made via Eurowings Online Services for the following routes: outgoing and return flight for Frankfurt am Main (FRA) to Mauritius (MRU), Barbados (BGI), Windhoek (WDH) and Las Vegas (LAS), as well as Munich (MUC) to and from Bangkok (BKK).
    Please contact the Eurowings call centre.

    Changing the passenger name

    You can transfer your flight to another person before web check-in closes prior to departure via telephone on payment of a charge and by giving the booking number. Please note that if multiple legs have been booked as part of the journey, the passenger name may only be changed before web check-in closes prior to the planned departure of the first flight.

    Costs

    If the current flight price is higher than the price you originally paid, you must pay the difference in the fares.

    Note:

    If your Eurowings flight booking has an etix® ticket number, it is unfortunately not possible to change the passenger name.

    Can my Eurowings booking be transferred to someone else?

    Yes, name changes are possible on all Eurowings flights and can be reported with the booking code via our call centre up to before web check-in closes before the flight.

    Charges

    Name changes are subject only to a processing fee. However, if the current price of the flight is higher than the price you originally paid, you will be charged the difference as well.

    Note:

    If your booking is based on an etix® ticket number, we regret that no name change will be possible.

    What charges apply for checking in luggage at Eurowings?

    You will be charged for each item of luggage that you check in. If you check in more than one bag weighing 23 kg, an additional fixed charge for excess luggage applies.

    If you book your first piece of luggage up to 23 kg on the website, a surcharge of from € 15 / £13 / CHF 17 / $17 / CZK 386 / SEK 154 / NOK 143 / PLN 65 / HUF 4,785 per route and passenger (the exact amount depends on the route) will apply. This amount is increased to €30 / £26 / CHF 35 / $35 / CZK 771 / SEK 307 / NOK 286 / PLN 129 / HUF 9,571 (the exact amount depends on the route) for bookings at the airport counter. If you check in more than one bag weighing 23 kg, an additional charge will apply.

    Luggage can be registered at the time of booking the flight or at a later date.

    SMART fare

    Passengers who have booked the SMART fare can check in one item of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

    BEST fare

    Passengers who have booked the BEST fare can check in two items of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

    BIZclass fare

    If you have booked the BIZclass fare, you can place two pieces of luggage of 32 kg (no extra or excess baggage) at no extra cost.

    Excess luggage

    Excess luggage can either be registered online or via telephone at the time of booking or added at a later date via the "My flight" area. Excess luggage can also be added via our mobile services in the "Add services" area. If this is not done, a highe fixed charge will apply when checking in excess luggage at the airport.

    Special luggage

    Special luggage includes sports equipment, pushchairs and cots and is subject to special terms. Please label each item of luggage to be checked in with your name or another personal mark.

    Note:

    Special terms apply for passengers travelling with sports equipment and special luggage.
    If you don't have a booking number but instead have an etix® ticket number, or if you have booked a Eurowings flight with one of our partner airlines or in a travel agency, then luggage regulations may vary. Please contact the relevant airline or your travel agency.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can I carry musical instruments in the Eurowings cabin as hand luggage?

    Yes, musical instruments can be carried as hand luggage if their size does not exceed 55 x 40 x 23 cm. The following musical instruments can be taken on board as hand luggage, even if they are slightly over the maximum size: clarinets, flutes, French horns, oboes, violins, trumpets.

    Larger musical instruments (such as guitars) may only be transported in the cabin if they are in a soft case on an extra seat.

    The charges applicable for travelling with musical instruments can be found in this table.

    A musical instrument carried on board counts as one piece of hand luggage. You may only take one other piece of hand luggage with a maximum size of 40 x 30 x 10 cm on board.

    Exception:

    Double basses must be transported in a hard case and checked in as luggage. Due to their size, they may not be carried in the cabin.

    Extra seat

    If you book an extra seat via telephone before midnight on the same day as you book your flight, the extra seat will cost the same as your own seat and there will be no extra charge. If an extra seat is added later, it will be charged at the current flight price as shown on the Internet.

    Note:

    Eurowings accepts no liability for musical instruments carried in the cabin.
    All regulations apply to Eurowings flights with anEW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How do I book extra services at Eurowings?

    Need assistance boarding? Want to bring along your golf gear, skis or a bodyboard? No problem: you can add "extras" to flights with Eurowings during the flight booking process.

    How it works:

    Already completed your booking, but still want to purchase some extras? You can add them under "Book add-ons". Click here for more information.

    Naturally, our call centre is happy to help you with telephone reservations: +49 (0)221 – 59988222 (5.00 a.m. – 12.00 midnight CET)1

    Important:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. Extras on flights with our partner airlines can only be added through the relevant airline. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Footnote list

    24 €0.20 per call from landlines – €0.60 per call from mobiles

  • How do I book extra services at Eurowings?

    Need assistance boarding? Want to bring along your golf gear, skis or a bodyboard? No problem: you can add "extras" to flights with Eurowings during the flight booking process.

    How it works:

    Already completed your booking, but still want to purchase some extras? You can add them under "Book add-ons". Click here for more information.

    Naturally, our call centre is happy to help you with telephone reservations: +49 (0)221 – 59988222 (5.00 a.m. – 12.00 midnight CET)1

    Important:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. Extras on flights with our partner airlines can only be added through the relevant airline. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Footnote list

    25 €0.20 per call from landlines – €0.60 per call from mobiles

    Can I add luggage to an existing Eurowings booking?

    Yes, luggage can be added to a booking up to before web check-in closes before departure. If this is done online via "Book add-ons", via mobile in the "Manage bookings" area, or via telephone, the usual additional charges apply. You will pay more if you register your luggage when you get to the airport counter.

    Adding luggage to a booking online

    1. Log in on the page "Book add-ons".
    2. You will see an overview of your flights with all the services you have booked.
    3. Simply add your luggage or excess luggage.
    4. After clicking "Next" you just need to confirm your payment to complete the booking.
    5. We will then send you an updated booking confirmation.
    Note:

    Registered luggage cannot be removed.
    If you do not have a booking number, but instead have an etix® ticket number, or if you have booked a Eurowings flight with one of our partner airlines or in a travel agency, luggage regulations may vary. Please contact the relevant airline or your travel agency for more details.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How do I book additional services online after I have booked my Eurowings flight?

    1. After you have logged in on the "Book add-ons" page with your surname and booking code, you will see your itinerary with all of the services you have already booked.
    2. Now, simply add the additional services you want.
    3. Confirm your selection by clicking "Next".
    4. If you have selected a service that is subject to a charge, you will need to confirm once more to complete the booking. In such cases you will receive an updated booking confirmation.
    Note:

    Once booked, additional services cannot be cancelled.

    What services are available for passengers with disabilities at Eurowings?

    Passengers with disabilities can of course board the plane first. If you and your companion require additional help when checking in, boarding or on the way to your seat, we are on hand to offer assistance. Naturally, these additional services are available free of charge.

    Adding additional services

    In the second booking step, various assistance options can be added to your booking under "More services". Here, you can also register that you are bringing a wheelchair. However, you can also amend your booking and add additional services at a later date, up to before web check-in closes before departure – in the "My flight" section.

    More information on adding services to your booking at a later date can be found here.

    If you have any further questions, our competent employees at our call centre will be happy to assist you.

      Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can I add services to my Eurowings booking later?

    Yes, you can edit your booking and add the following extra services up to before web check-in closes before departure, whether you do it online, on your mobile phone, by phone or at one of our airport counters:

    • Regular, excess and special luggage (golfing equipment, bicycles and sports equipment such as surfboards, snowboards, bodyboards, diving gear, and sail and hang gliders)
    • Transport of pets
    • Seat reservations
    • Boarding and disembarking assistance for hearing or visually impaired passengers and travellers with restricted mobility
    • Boarding with a wheelchair
    • Assistance for passengers with restricted mobility from check-in to the aircraft, including assistance with steps to aircraft
    • Train connections to airport

    Please be aware that space restrictions prevent us from transporting unlimited amounts of special baggage. Once our space is used up, you will no longer be able to select this service.

    Fare upgrade

    Up to 72 hours before departure, you can still upgrade your fare by telephone or at our counters. There will be no processing charge if you do this by phone.

    Note:

    Do you have an etix® ticket number instead of a booking number? Did you book your Eurowings flight through a travel agent or one of our partner airlines? Did you book a flight with a partner airline at eurowings.com? If so, please contact the relevant airline or your travel agent.
    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • How do I redeem my Boomerang Club miles at Eurowings?

    You can book any available award flight at the BASIC, SMART, BEST or BIZclass fare level very simply online. To do this, click on "Redeem" and log in with your Boomerang Club details. You can then select and book the flight you want using the "Book award flight" function.

    Your award flight must be booked no later than two days before the desired departure date and is subject to availability. You can also transfer your award flight to someone else or add bookings for companions.

    Please note that Boomerang Club miles can only be redeemed for Eurowings award flights.

    Can I change the name of a passenger when I book an Eurowings award flight?

    You have the option of transferring your booking to another person. Until 2 hours before departure at the latest, you can have the name changed for a charge via our call centre by stating the booking code.

    If you have booked a flight involving several legs, please note that it is only possible to change passengers up to 2 hours before the scheduled departure time of the first (initial) leg of the flight.

    Can I cancel my Eurowings Miles & More award flight?

    Generally you can cancel your Miles & More award flight, unless it is a Fly Smart ticket or a mileage bargain. Boomerang Club award flights can unfortunately not be cancelled.

    If you are unable to make your flight, you must cancel it no later than 40 minutes before departure via our call centre or at the airport counter. Please note that we charge €75 per booking for this service.

    How many Boomerang Club miles do I need to book an award flight?

     

    Fare

    Germany/Europe incl. Northafrica

    one-way

    Germany/Europe incl. Northafrica

    round-trip

    Intercontinental

    one-way

    Intercontinental

    round-trip

    BASIC  9,000 20,000 40,000 80,000
    SMART 15,000 30,000 60,000 120,000
    BEST* - - 80,000 160,000

    BIZclass
    40,000  80,000  100,000  200,000 

    *: The BEST fare is not available on flights within Germany or within Europe. BEST fare premium flights will prospectively be available for international flights from August 2018.

    Is my Eurowings award flight subject to taxes and fees?

    Yes. Award flights are subject to regular taxes and fees and any additional charges. These will be displayed when you book your award flight.

  • Can I change my Eurowings flight booking?

    You can change the date of your Eurowings flight before web check-in closes prior to departure, as long as the flight will be taken by the same person on the same route and within our published flight schedule. You can make the change online or using your mobile phone, via our call centre or at the airport counter.

    If you decide to change your booking via telephone or in person, an additional processing charge will be incurred, unless you booked your flight with the Flex option.

    Changing the date of your flight

    1. Log in to "My flight" using your username and password. There you will find a summary of your booked flights.
    2. Select the flight you wish to change.
    3. Enter the new flight date.

    You can then change your flight on payment of a charge and, if necessary, on payment of the difference in fare for your new flight date.

    If you booked your flight with the Flex option, you can change your flight at no extra charge up to before web check-in closes prior to the planned departure time of the affected flight online, using your mobile, via telephone or in person at the airport counter. The Flex option also allows you to change the flight date after the planned departure time, as long as this is done on the same calendar day as the departure of the original flight, via our call centre or in person at the airport counter. If you do not cancel your flight until after the original departure date, a charge will be incurred.

    Please note that if the flight date is changed online, this can only be done within the same fare. If you would like to upgrade your fare (e.g. from BASIC to SMART), you can do so up to 72 hours prior to departure via telephone or at the airport counter.

    Note:

    If you have an etix® ticket number instead of a booking number, or if you have booked a flight operated by one of our partner airlines at eurowings.com or you have booked a Eurowings flight with one of our partner airlines or in a travel agency, please contact the relevant partner airline or your travel agency regarding this matter.

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

     Are you flying on Eurowings long-haul flights from Frankfurt or Munich to Bangkok?

    Unfortunately, no booking changes can be made via Eurowings Online Services for the following routes: outgoing and return flight for Frankfurt am Main (FRA) to Mauritius (MRU), Barbados (BGI), Windhoek (WDH) and Las Vegas (LAS), as well as Munich (MUC) to and from Bangkok (BKK).
    Please contact the Eurowings call centre.

    Changing the passenger name

    You can transfer your flight to another person before web check-in closes prior to departure via telephone on payment of a charge and by giving the booking number. Please note that if multiple legs have been booked as part of the journey, the passenger name may only be changed before web check-in closes prior to the planned departure of the first flight.

    Costs

    If the current flight price is higher than the price you originally paid, you must pay the difference in the fares.

    Note:

    If your Eurowings flight booking has an etix® ticket number, it is unfortunately not possible to change the passenger name.

    Can my Eurowings booking be transferred to someone else?

    Yes, name changes are possible on all Eurowings flights and can be reported with the booking code via our call centre up to before web check-in closes before the flight.

    Charges

    Name changes are subject only to a processing fee. However, if the current price of the flight is higher than the price you originally paid, you will be charged the difference as well.

    Note:

    If your booking is based on an etix® ticket number, we regret that no name change will be possible.

    Can I cancel my Eurowings booking?

    If you selected the Flex option when booking your SMART or BEST fare, you can cancel your flight before web check-in closes prior to departure at no extra charge. There are four ways to do this:

    • Via our website under "My flight"
    • Via our mobile services under "Manage flights"
    • Via our call centre
    • At our airport counters

    With the Flex option, flights can also be cancelled after the time of the original departure has passed, as long as this is done on the same calendar day as the departure of the original flight, either by telephone via the call centre or in person at the airport counter. If the flight is not cancelled until after the original departure date, a charge will be incurred.

    If you have selected another fare, your booking cannot be cancelled due to the low-cost price of the flight.

     Are you flying on Eurowings long-haul flights from Frankfurt or Munich to Bangkok?

    Unfortunately, you cannot cancel flights via Eurowings Online Services for the following routes: outgoing and return flight for Frankfurt am Main (FRA) to Mauritius (MRU), Barbados (BGI), Windhoek (WDH) and Las Vegas (LAS), as well as Munich (MUC) to and from Bangkok (BKK).
    Please contact the Eurowings call centre.

    Can I change the name of a passenger when I book an Eurowings award flight?

    You have the option of transferring your booking to another person. Until 2 hours before departure at the latest, you can have the name changed for a charge via our call centre by stating the booking code.

    If you have booked a flight involving several legs, please note that it is only possible to change passengers up to 2 hours before the scheduled departure time of the first (initial) leg of the flight.

    Can I change or cancel my Eurowings Blind Booking flight?

    You can change the travel dates and the names in your booking, but only via our call centre. You will have to pay the call centre charge, the booking change fee and the price difference for the new flight. Unfortunately, it is not possible to change the route you have booked.

    Please note that Blind Booking flights may not be cancelled.

    More information on the applicable charges

  • Can I change my Eurowings flight booking?

    You can change the date of your Eurowings flight before web check-in closes prior to departure, as long as the flight will be taken by the same person on the same route and within our published flight schedule. You can make the change online or using your mobile phone, via our call centre or at the airport counter.

    If you decide to change your booking via telephone or in person, an additional processing charge will be incurred, unless you booked your flight with the Flex option.

    Changing the date of your flight

    1. Log in to "My flight" using your username and password. There you will find a summary of your booked flights.
    2. Select the flight you wish to change.
    3. Enter the new flight date.

    You can then change your flight on payment of a charge and, if necessary, on payment of the difference in fare for your new flight date.

    If you booked your flight with the Flex option, you can change your flight at no extra charge up to before web check-in closes prior to the planned departure time of the affected flight online, using your mobile, via telephone or in person at the airport counter. The Flex option also allows you to change the flight date after the planned departure time, as long as this is done on the same calendar day as the departure of the original flight, via our call centre or in person at the airport counter. If you do not cancel your flight until after the original departure date, a charge will be incurred.

    Please note that if the flight date is changed online, this can only be done within the same fare. If you would like to upgrade your fare (e.g. from BASIC to SMART), you can do so up to 72 hours prior to departure via telephone or at the airport counter.

    Note:

    If you have an etix® ticket number instead of a booking number, or if you have booked a flight operated by one of our partner airlines at eurowings.com or you have booked a Eurowings flight with one of our partner airlines or in a travel agency, please contact the relevant partner airline or your travel agency regarding this matter.

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

     Are you flying on Eurowings long-haul flights from Frankfurt or Munich to Bangkok?

    Unfortunately, no booking changes can be made via Eurowings Online Services for the following routes: outgoing and return flight for Frankfurt am Main (FRA) to Mauritius (MRU), Barbados (BGI), Windhoek (WDH) and Las Vegas (LAS), as well as Munich (MUC) to and from Bangkok (BKK).
    Please contact the Eurowings call centre.

    Changing the passenger name

    You can transfer your flight to another person before web check-in closes prior to departure via telephone on payment of a charge and by giving the booking number. Please note that if multiple legs have been booked as part of the journey, the passenger name may only be changed before web check-in closes prior to the planned departure of the first flight.

    Costs

    If the current flight price is higher than the price you originally paid, you must pay the difference in the fares.

    Note:

    If your Eurowings flight booking has an etix® ticket number, it is unfortunately not possible to change the passenger name.

    Can I cancel my Eurowings booking?

    If you selected the Flex option when booking your SMART or BEST fare, you can cancel your flight before web check-in closes prior to departure at no extra charge. There are four ways to do this:

    • Via our website under "My flight"
    • Via our mobile services under "Manage flights"
    • Via our call centre
    • At our airport counters

    With the Flex option, flights can also be cancelled after the time of the original departure has passed, as long as this is done on the same calendar day as the departure of the original flight, either by telephone via the call centre or in person at the airport counter. If the flight is not cancelled until after the original departure date, a charge will be incurred.

    If you have selected another fare, your booking cannot be cancelled due to the low-cost price of the flight.

     Are you flying on Eurowings long-haul flights from Frankfurt or Munich to Bangkok?

    Unfortunately, you cannot cancel flights via Eurowings Online Services for the following routes: outgoing and return flight for Frankfurt am Main (FRA) to Mauritius (MRU), Barbados (BGI), Windhoek (WDH) and Las Vegas (LAS), as well as Munich (MUC) to and from Bangkok (BKK).
    Please contact the Eurowings call centre.

    Can I change or cancel my Eurowings Blind Booking flight?

    You can change the travel dates and the names in your booking, but only via our call centre. You will have to pay the call centre charge, the booking change fee and the price difference for the new flight. Unfortunately, it is not possible to change the route you have booked.

    Please note that Blind Booking flights may not be cancelled.

    More information on the applicable charges

    What options are available to me if I am unable to take my Eurowings flight?

    If you are unable to take your flight, you have three options:

    1. Change your booking to another date

    Flight bookings can be changed to another available date up to before web check-in closes before departure, provided that the flight will be taken by the same person on the same route and is on our published flight schedule. You can change your booking online, via our mobile services or by phoning our call centre. If you have added the Flex option to your SMART fare, BEST fare or BIZclass fare booking, you can change your flight free of charge up to before web check-in closes before departure. For other bookings, a fixed charge per passenger and per journey leg will be applied. The applicable amount can be found in our table of charges (Article 17 "BKG" and "NC1"). The flight price is determined by the fare that applies to the route at the time you change the booking. If the new flight is more expensive, you must pay the difference in price as well as the booking change fee. However, refunds will not be given if the new flight that is lower in price.

    Changing your booking online
    1. Log in to "My flight" using your username and password.
    2. In the overview of your booked flights, select the flight you wish to change.
    3. Enter the new flight date.

    Changes to flights made online must be made within the same fare. If you wish to change your fare, you can do so up to 72 hours before departure by telephone or at the airport counter.

    Charges

    Booking changes will incur a fixed charge and, if appropriate, the fare difference. We will also charge an administration fee for changes made via telephone or in person. This does not apply to flights booked with the Flex option.

    2. Name change

    You can transfer your flight to another person by telephone on payment of a charge, but only up to before web check-in closes before departure (or in the case of bookings of multiple journey legs, up to before web check-in closes before the first flight departs). Please have your booking number ready when you call.

    Charges

    If the current flight price is higher than the flight you originally booked, you will be required to pay the difference.

    Note:

    If your booking has an etix® ticket number, it is not possible to change a name for a Eurowings flight.

    3. Cancellation

    If you have added the Flex option to your SMART fare, BEST fare or BIZclass fare fare booking, you may cancel your flight up to 40 minutes before departure free of charge. Unfortunately, other bookings cannot be cancelled on account of their low prices. However, the flight dates can be changed online in the "My flight" area. Alternatively, you can call us to have the flights transferred to another person; a charge will apply.

    There are four ways to cancel a flight booked with the SMART, BEST or BIZclass fare with the Flex option:

    With the Flex option, bookings may also be cancelled after the original travel date has passed. This option is free of charge, but flights must be cancelled on the same day as the original scheduled departure date by phone or in person at our airport counters. If a booking is changed or cancelled after the original departure date, a fixed charge will apply.

     Note:

    If you have an etix® ticket number rather than a booking number, or if you have booked a flight operated by one of our partner airlines at eurowings.com or in a travel agency, please contact the relevant airline or your travel agency regarding this matter.

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

     Are you flying on Eurowings long-haul flights from Frankfurt or Munich to Bangkok?

    Unfortunately you cannot make any adjustments to your flight via Eurowings Online Services for the following routes: outgoing and return flight for Frankfurt am Main (FRA) to Mauritius (MRU), Barbados (BGI), Windhoek (WDH) and Las Vegas (LAS), as well as Munich (MUC) to and from Bangkok (BKK). Please contact the Eurowings call centre.

    Can I cancel my Eurowings Miles & More award flight?

    Generally you can cancel your Miles & More award flight, unless it is a Fly Smart ticket or a mileage bargain. Boomerang Club award flights can unfortunately not be cancelled.

    If you are unable to make your flight, you must cancel it no later than 40 minutes before departure via our call centre or at the airport counter. Please note that we charge €75 per booking for this service.

  • How does Eurowings Blind Booking work?

    This option requires a bit of spontaneity as you don't initially know where you'll be heading. In return, we guarantee you our attractive low prices – even for last-minute bookings!

    How it works:

    1. On the "Blind Booking" page, select your departure airport and the theme of your trip, e.g. "Party" or "Culture". Each category contains various destinations, one of which will be allotted to you at the end of the booking process.
    2. For a small fee you can rule out certain destinations.
    3. Enter your desired travel dates and the number of travellers.
    4. When the booking is complete you will be told your destination so you can prepare for your trip.

    More information on Blind Booking

    Note:

    Blind Booking flights can also be paid for with a voucher.

    Can I change or cancel my Eurowings Blind Booking flight?

    You can change the travel dates and the names in your booking, but only via our call centre. You will have to pay the call centre charge, the booking change fee and the price difference for the new flight. Unfortunately, it is not possible to change the route you have booked.

    Please note that Blind Booking flights may not be cancelled.

    More information on the applicable charges

    How far in advance can I book a Eurowings Blind Booking flight?

    Blind Booking flights can be booked up to 45 days days before departure.

    How do I redeem Eurowings flight vouchers?

    Do you wish to redeem a flight voucher? Flight vouchers can be redeemed online or via your mobile phone.

    How it works:

    1. Select your desired flight and then the "Voucher" payment method.
    2. If the amount due exceeds the value of the voucher, you can pay the remaining balance via another payment method.
    3. If the value of the voucher exceeds the amount due, the remaining credit will still be valid and can be redeemed on another booking. This only applies to purchased vouchers, however. We will not make cash payments for the value of the voucher or any remaining credit.

    Validity

    • Vouchers may only be redeemed against Eurowings flights, including Blind Booking flights. Bookings may be changed in accordance with the GCC.
    • Vouchers may also be used to pay for additional services that are directly related to the flight either at the time of the initial booking or at a later date.

    Exceptions

    • Vouchers may not be used to book any package deals (e.g. flight and hotel) or partner offers (e.g. Rail&Fly, hotels, rental cars and insurance).
    • We regret to inform you that it is not possible to redeem vouchers for long-haul flights at this time.

    Promotional vouchers

    Separate conditions apply for promotional vouchers given away in competitions or as part of marketing campaigns.

    Terms of use for promotional vouchers

    Will I be awarded miles for Eurowings Blind Booking flights?

    Yes, you can collect Boomerang Club miles on Blind Booking flights, but not Miles & More premium miles.

    More information on our bonus programme

  • What payment options are available at Eurowings?

    Service is very important to us, so we offer a wide range of payment options. We ask for your understanding in the event that not all payment options are available to you.

    Direct debit

    You can pay via direct debit up to 5 days before departure as long as the following requirements are fulfilled:

    • You hold a current account.
    • Sufficient funds are available in your account.

    Any charges incurred by cancelled payments or insufficient funds will be added to the flight price. In the event of a chargeback, please do not make any payments. We will contact you as soon as possible to discuss the next steps.

    Note:

    Direct debit arrangements may vary for flights booked with our partner airlines at eurowings.com

    Credit cards

    You can also pay with your credit card as long as you are entitled to use it to pay over the phone or online. For more information on this, please contact your bank.

    We accept the following credit cards:

    • MasterCard
    • Debit MasterCard
    • American Express
    • VISA Card
    • VISA Electron
    • VISA Debit Card
    • AirPlus
    • Diners Club

    Unfortunately, we are currently unable to accept Eurocheque cards.

    PayPal

    You can either authorise PayPal to transfer the payment amount to us, or you can authorise us to withdraw the relevant amount from your PayPal account.

    Paying on invoice (RatePAY)

    You can also pay for your flight and any charged additional services via RatePAY invoice if:

    • You book online and the amount payable is at least €20 but no more than €2,000
    • The flight price is given in euros
    • Your billing and contact address is your personal address and is within the Federal Republic of Germany or Austria
    • You have a positive credit check

    Detailed information can be found in the RatePAY data protection declaration.

    If you fulfil these criteria and we have accepted your request to pay via RatePAY invoice, the invoice amount will be due on the tenth bank working day after booking, or at the latest on the last bank working day before departure. Payment must arrive in the receiving account by this date. Please only transfer the payment to the bank account specified on the invoice.

    If you are unable to use this payment method, we can offer you an alternative payment option.

    Note:

    This payment method can only be used to pay for flight bookings.

    Cash payments

    You may only pay in cash if you book your ticket at one of our airport counters.

    Vouchers

    Paying for a booking with a voucher is quick and simple:

    1. In the "Payment" step of the online booking process, select the option to pay with a voucher.
    2. Enter your voucher code and then check the code entered and the travel services in your basket.
    3. Click on "Confirm booking" to complete your booking.

    If the price of the flight exceeds the value of your voucher, you may pay the remaining amount either with another voucher or another payment method.

    Validity

    Vouchers may only be used to book Eurowings flight services and not partner offers (e.g. Rail&Fly, rental cars or hotels).

    Please note that conditions of use vary for purchased and promotional vouchers.

    Note:

    Vouchers may not be used to book flights with our partner airlines at eurowings.com. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How do I redeem Eurowings flight vouchers?

    Do you wish to redeem a flight voucher? Flight vouchers can be redeemed online or via your mobile phone.

    How it works:

    1. Select your desired flight and then the "Voucher" payment method.
    2. If the amount due exceeds the value of the voucher, you can pay the remaining balance via another payment method.
    3. If the value of the voucher exceeds the amount due, the remaining credit will still be valid and can be redeemed on another booking. This only applies to purchased vouchers, however. We will not make cash payments for the value of the voucher or any remaining credit.

    Validity

    • Vouchers may only be redeemed against Eurowings flights, including Blind Booking flights. Bookings may be changed in accordance with the GCC.
    • Vouchers may also be used to pay for additional services that are directly related to the flight either at the time of the initial booking or at a later date.

    Exceptions

    • Vouchers may not be used to book any package deals (e.g. flight and hotel) or partner offers (e.g. Rail&Fly, hotels, rental cars and insurance).
    • We regret to inform you that it is not possible to redeem vouchers for long-haul flights at this time.

    Promotional vouchers

    Separate conditions apply for promotional vouchers given away in competitions or as part of marketing campaigns.

    Terms of use for promotional vouchers

    How can I buy Eurowings flight vouchers?

    You can only buy flight vouchers online on our "Flight vouchers" page. Here's how it works:

    1. Select a voucher theme and enter the desired voucher value.
    2. You can also choose to write a personal message for the voucher recipient.
    3. After entering your contact details, you will proceed to payment. Please note that flight vouchers can not be paid by direct debit.
    4. Your voucher will then be sent via email either to you or to the voucher recipient.
    Note:

    Flight vouchers may only be purchased in euros, but may also be redeemed for flights paid for in a different currency.

    What conditions apply for Eurowings flight vouchers?

    • Eurowings accepts no liability for loss of vouchers or voucher codes and will not issue replacements.
    • Vouchers may only be used for private purposes. Other uses such as selling vouchers on the Internet for commercial purposes, either yourself or through third parties, are not permitted without prior authorisation from Eurowings.
    • Please note: we regret to inform you that it is not possible to redeem vouchers for long-haul flights at this time.

    Further information can be found in the Terms of Use.

    Click here to view the GCC, which apply for the purchase and redemption of vouchers.

    Promotional vouchers

    Separate Terms of use apply for promotional vouchers given away in competitions or as part of marketing campaigns.

    How long are Eurowings flight vouchers valid for?

    You can redeem our Eurowings flight vouchers any time before the end of the third year after purchase. Vouchers may not be extended or exchanged for cash.

    Please note that vouchers may not be used until we have received payment, or at the very least 24 hours day after purchase. If payment is made via direct debit, the voucher may only be used 5 days after payment.

    Promotional vouchers

    Separate terms of use apply for promotional vouchers given away in competitions or as part of marketing campaigns:

    Terms of use for promotional vouchers

  • What are the General Conditions for Group Bookings at Eurowings?

    1. Validity

    The Eurowings General Conditions for Group Bookings apply to each carriage of passengers and luggage advertised and booked via Eurowings GmbH (hereinafter "Eurowings") for groups of more than 9 people ("Group Booking").

    2. Contract of Carriage/booking

    The Contract of Carriage comes into effect when the contact person returns the booking quotation (Offer) and Eurowings issues the booking confirmation (Acceptance).
    Unless the booking is for a family, the contact person acts as the group representative. In this case, the contact person concludes the Contract of Carriage in his or her own name on behalf of the individual group members.

    3. Processing via a contact person

    The entire booking process, including payment, is carried out via the contact person named in the quotation. Essential information, such as the Eurowings General Conditions of Carriage (GCC), flight schedules, flight changes, etc. is to be provided to the group members by the contact person in good time and in full. Information given to the contact person will be assumed to have been passed on to the remaining group members.

    4. List of names

    A complete list of names of all group members must be provided to Eurowings at the latest 4 working days before departure.

    5. Booking changes/cancellation

    Bookings may be changed (flight times or dates) before departure and will incur an additional charge (per person and journey leg) plus the difference in the new flight price, if applicable. After the scheduled departure time, changes may no longer be made. For groups of 12 travellers or more, 10% of the group (rounded down to the nearest individual) may cancel up to a month before departure and will receive a full reimbursement. Additional passengers (1–9 people) may only be added separately online or via the call centre at the current Eurowings flight price (subject to availability).

    6. Refusal of carriage for a group member

    If a group member is refused carriage for good cause, the remaining group members do not have the right to cancel the booking. The obligation to pay the Group Booking price still stands. In addition, the General Conditions of Carriage (GCC) apply, insofar as no contradictory clause exists in the General Conditions for Group Bookings.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How do I make a Eurowings group booking?

    1. If you would like to book a Eurowings flight for more than 9 people, please first fill out our group enquiry form in full.
    2. After you have submitted the form, we will send you a personalised, non-binding quotation via email.
    3. If you accept the quotation, please email us a request to conclude a binding contract of air carriage on the basis of the quotation.
    4. We will send you a booking confirmation via email within two working days.

    Click here to proceed to group booking.

    Providing the names of group members

    The names of the group members must be provided to us at the latest 4 working days before the scheduled outbound departure date, excluding the date of travel. If names are provided later or are changed, additional charges will be applied.

    Cancellation for more than 12 travellers

    You may cancel the booking for 10% of the group members (rounded down to the nearest individual) up to a month before departure and you will receive reimbursement for the travel payment in full, provided that the original group contained 12 or more travellers.

    The full terms are available in our General Conditions of Carriage.

    Our employees are available to answer any questions you may have relating to group bookings. Contact us daily between 9.00 a.m. and 12.00 p.m. and between 1.00 p.m. and 5.00 p.m. (CET).

    You can reach the group department by telephone on 01806 122 345 ((the international rates of your phone service provider apply) per call from landlines – max. (the international rates of your phone service provider apply) per call from mobile phones) or by email at gruppen@eurowings.com.

    Note:

    If you would like to make a group booking with one of our partner airlines, please contact the relevant airline. The corresponding terms of this airline apply. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How many people must travel together to qualify as a group at Eurowings?

    If more than 9 people are travelling together, they qualify as a group for Eurowings.

    How many people can I book flights for with Eurowings Blind Booking?

    Blind Booking flights can be booked for a maximum of 9 passengers.

    What is the maximum number of people for whom I can book online at Eurowings?

    Under "Booking" you can book a flight for up to 9 people. You must provide the first name and surname of each person.

    If you would like to book flights for more than 9  people, you will find more information here.

  • Do payment surcharges apply at Eurowings?

    No, transactions incur no additional costs.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What payment options are available at Eurowings?

    Service is very important to us, so we offer a wide range of payment options. We ask for your understanding in the event that not all payment options are available to you.

    Direct debit

    You can pay via direct debit up to 5 days before departure as long as the following requirements are fulfilled:

    • You hold a current account.
    • Sufficient funds are available in your account.

    Any charges incurred by cancelled payments or insufficient funds will be added to the flight price. In the event of a chargeback, please do not make any payments. We will contact you as soon as possible to discuss the next steps.

    Note:

    Direct debit arrangements may vary for flights booked with our partner airlines at eurowings.com

    Credit cards

    You can also pay with your credit card as long as you are entitled to use it to pay over the phone or online. For more information on this, please contact your bank.

    We accept the following credit cards:

    • MasterCard
    • Debit MasterCard
    • American Express
    • VISA Card
    • VISA Electron
    • VISA Debit Card
    • AirPlus
    • Diners Club

    Unfortunately, we are currently unable to accept Eurocheque cards.

    PayPal

    You can either authorise PayPal to transfer the payment amount to us, or you can authorise us to withdraw the relevant amount from your PayPal account.

    Paying on invoice (RatePAY)

    You can also pay for your flight and any charged additional services via RatePAY invoice if:

    • You book online and the amount payable is at least €20 but no more than €2,000
    • The flight price is given in euros
    • Your billing and contact address is your personal address and is within the Federal Republic of Germany or Austria
    • You have a positive credit check

    Detailed information can be found in the RatePAY data protection declaration.

    If you fulfil these criteria and we have accepted your request to pay via RatePAY invoice, the invoice amount will be due on the tenth bank working day after booking, or at the latest on the last bank working day before departure. Payment must arrive in the receiving account by this date. Please only transfer the payment to the bank account specified on the invoice.

    If you are unable to use this payment method, we can offer you an alternative payment option.

    Note:

    This payment method can only be used to pay for flight bookings.

    Cash payments

    You may only pay in cash if you book your ticket at one of our airport counters.

    Vouchers

    Paying for a booking with a voucher is quick and simple:

    1. In the "Payment" step of the online booking process, select the option to pay with a voucher.
    2. Enter your voucher code and then check the code entered and the travel services in your basket.
    3. Click on "Confirm booking" to complete your booking.

    If the price of the flight exceeds the value of your voucher, you may pay the remaining amount either with another voucher or another payment method.

    Validity

    Vouchers may only be used to book Eurowings flight services and not partner offers (e.g. Rail&Fly, rental cars or hotels).

    Please note that conditions of use vary for purchased and promotional vouchers.

    Note:

    Vouchers may not be used to book flights with our partner airlines at eurowings.com. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What does 'Payment status: declined/pending' mean on the Eurowings pages 'My bookings' or 'Booking changes'?

    The status display under "My flight" or "View booking" allows you to track the status of your payment and see when your payment has been debited successfully.

    Declined

    The status "Declined" is displayed if the payment could not be completed for some reason or if your direct debit has been returned.

    Please note that if payment is unsuccessful, reservations may be cancelled without warning in accordance with the Conditions of Carriage (item 4.5).

    Pending

    The status "Pending" means that authorisation is still in progress, but your seat is reserved. If payment is unsuccessful, the status will change to "Declined".

    Confirmed

    If the status "Confirmed" is displayed, both your payment and reservation have been successfully completed and your flight booking has been confirmed.

    If you have any questions about your payment status, our competent employees at our call centre will be happy to advise you.

    You can check the status of your payment here.

    When will the payment be debited by Eurowings from my account?

    Payment for your trip is due as soon as your booking is confirmed. Debiting can take up to a few days depending on your bank, so you must ensure there are sufficient funds in your account until the payment has been debited.

  • How will I receive my invoice at Eurowings?

    You will receive your Eurowings invoice via email. This is your electronic plane ticket. Article 34 of the German Turnover Tax Implementing Regulation (UStDV) recognises transport tickets as invoices and the German Ministry of Finance (BMF) statement of 29 January 2004, Ref. IV B 7 – S 7280 – 19/04, recognises transport tickets as invoices (without electronic signature) entitling the purchaser to input tax deduction.

    Lost your booking confirmation?

    No problem: just phone our call centre and we will be happy to send you a new booking confirmation.

    Note:

    If you have an etix® ticket number or if you have booked a flight with one of our partner airlines at eurowings.com or a Eurowings flight at one of our partner airline websites or at a travel agency, please contact the relevant airline or your travel agency to request an invoice.

    Why does VAT not appear on my invoice at Eurowings?

    Only Eurowings flights within Germany are subject to VAT. Invoices for international flights therefore do not show VAT. 

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Can billing addresses or bank details be changed after booking at Eurowings?

    No, after a booking has been completed it is no longer possible to change your details.

    Does my Eurowings booking confirmation/invoice entitle me to input tax deduction?

    Eurowings invoices are electronic plane tickets. Article 34 of the German Turnover Tax Implementing Regulation (UStDV) recognises transport tickets as invoices and the statement of the German Ministry of Finance (BMF) of 29 January 2004, Ref. IV B 7 – S 7280 – 19/04, recognises transport tickets as invoices (without electronic signature) entitling the purchaser to input tax deduction.

    Note:

    For questions relating to invoices issued by our partner airlines, please contact the relevant airline. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

  • What may I pack in my luggage and what is prohibited at Eurowings?

    For security reasons, your luggage must comply with certain regulations and restrictions. There are also measures and guidelines which must be observed.

    More information can be found in the GCC (General Conditions of Carriage).

    Information on hazardous materials (e.g. electronic devices with lithium batteries, e-cigarettes) and their transport can be found here. If your device/item is not listed, please send us your query by email to service@eurowings.com.

    Information on lithium-ion batteries for wheelchairs and other mobility aids can be found here under the section ‘Passengers with wheelchairs’.

     

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

     

    Are my credit card details safe when I book online at Eurowings?

    To ensure that your credit cards and personal information are kept as secure as possible, we use the most up-to-date Secure Sockets Layer technology (SSL with 128-bit encryption). This is the most secure method of transferring sensitive data over the Internet. We also meet the Payment Card Industry Data Security Standards (PCI DSS).

    The common certification standard of international payment systems ensures secure processing and storage of all payment card details. At the beginning of 2010, Germanwings was one of the first European airlines to achieve conformity with the PCI DSS and prove this in an audit by the independent accredited auditing firm SRC Security Research & Consulting GmbH.

    Note:

    We recommend that you use the latest version of your browser to ensure that your transactions are processed securely.

    What are the General Conditions for Group Bookings at Eurowings?

    1. Validity

    The Eurowings General Conditions for Group Bookings apply to each carriage of passengers and luggage advertised and booked via Eurowings GmbH (hereinafter "Eurowings") for groups of more than 9 people ("Group Booking").

    2. Contract of Carriage/booking

    The Contract of Carriage comes into effect when the contact person returns the booking quotation (Offer) and Eurowings issues the booking confirmation (Acceptance).
    Unless the booking is for a family, the contact person acts as the group representative. In this case, the contact person concludes the Contract of Carriage in his or her own name on behalf of the individual group members.

    3. Processing via a contact person

    The entire booking process, including payment, is carried out via the contact person named in the quotation. Essential information, such as the Eurowings General Conditions of Carriage (GCC), flight schedules, flight changes, etc. is to be provided to the group members by the contact person in good time and in full. Information given to the contact person will be assumed to have been passed on to the remaining group members.

    4. List of names

    A complete list of names of all group members must be provided to Eurowings at the latest 4 working days before departure.

    5. Booking changes/cancellation

    Bookings may be changed (flight times or dates) before departure and will incur an additional charge (per person and journey leg) plus the difference in the new flight price, if applicable. After the scheduled departure time, changes may no longer be made. For groups of 12 travellers or more, 10% of the group (rounded down to the nearest individual) may cancel up to a month before departure and will receive a full reimbursement. Additional passengers (1–9 people) may only be added separately online or via the call centre at the current Eurowings flight price (subject to availability).

    6. Refusal of carriage for a group member

    If a group member is refused carriage for good cause, the remaining group members do not have the right to cancel the booking. The obligation to pay the Group Booking price still stands. In addition, the General Conditions of Carriage (GCC) apply, insofar as no contradictory clause exists in the General Conditions for Group Bookings.

    Note:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How do I make a Eurowings group booking?

    1. If you would like to book a Eurowings flight for more than 9 people, please first fill out our group enquiry form in full.
    2. After you have submitted the form, we will send you a personalised, non-binding quotation via email.
    3. If you accept the quotation, please email us a request to conclude a binding contract of air carriage on the basis of the quotation.
    4. We will send you a booking confirmation via email within two working days.

    Click here to proceed to group booking.

    Providing the names of group members

    The names of the group members must be provided to us at the latest 4 working days before the scheduled outbound departure date, excluding the date of travel. If names are provided later or are changed, additional charges will be applied.

    Cancellation for more than 12 travellers

    You may cancel the booking for 10% of the group members (rounded down to the nearest individual) up to a month before departure and you will receive reimbursement for the travel payment in full, provided that the original group contained 12 or more travellers.

    The full terms are available in our General Conditions of Carriage.

    Our employees are available to answer any questions you may have relating to group bookings. Contact us daily between 9.00 a.m. and 12.00 p.m. and between 1.00 p.m. and 5.00 p.m. (CET).

    You can reach the group department by telephone on 01806 122 345 ((the international rates of your phone service provider apply) per call from landlines – max. (the international rates of your phone service provider apply) per call from mobile phones) or by email at gruppen@eurowings.com.

    Note:

    If you would like to make a group booking with one of our partner airlines, please contact the relevant airline. The corresponding terms of this airline apply. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    How long will Eurowings store my mobile number?

    If you unsubscribe from our SMS Newsflash service, your mobile number will be deleted from our database immediately.

  • What is Eurowings Save Your Price?

    Save Your Price is a function which enables customers to save a selected flight price for a 72-hour period.

    Which payment methods can I use to pay for the Eurowings Save Your Price charge?

    All current payment methods can be used. The only payment methods not available for Save Your Price are payment upon invoice (via RatePay), by American Express or by voucher.

    Can I confirm the final Eurowings flight booking by telephone?

    You can also confirm the final flight booking by telephone. Please note that in this case there is a standard service charge payable for telephone bookings.

    Can Eurowings Save Your Price also be used with third-party suppliers such as online travel portals?

    No, this service is available exclusively on eurowings.com.

    For a selected Eurowings return flight, can I just save one of the two flights?

    No, when you select a return flight, only the total flight price can be saved. To save just one flight, the option “One-way only” must be selected.

Frequently asked questions relating to the topic: Booking and booking changes

  • Do I need a visa to enter one of the countries Eurowings flies to?

    That depends on your nationality and your travel destination. For this reason we regret we are unable to give you a more detailed answer to this question.

    Please go to the local consulate or tourist information office of your destination country well before your flight. It is your responsibility as the passenger to have all necessary documentation ready on arrival.

    How will I receive my invoice at Eurowings?

    You will receive your Eurowings invoice via email. This is your electronic plane ticket. Article 34 of the German Turnover Tax Implementing Regulation (UStDV) recognises transport tickets as invoices and the German Ministry of Finance (BMF) statement of 29 January 2004, Ref. IV B 7 – S 7280 – 19/04, recognises transport tickets as invoices (without electronic signature) entitling the purchaser to input tax deduction.

    Lost your booking confirmation?

    No problem: just phone our call centre and we will be happy to send you a new booking confirmation.

    Note:

    If you have an etix® ticket number or if you have booked a flight with one of our partner airlines at eurowings.com or a Eurowings flight at one of our partner airline websites or at a travel agency, please contact the relevant airline or your travel agency to request an invoice.

    Can I carry musical instruments in the Eurowings cabin as hand luggage?

    Yes, musical instruments can be carried as hand luggage if their size does not exceed 55 x 40 x 23 cm. The following musical instruments can be taken on board as hand luggage, even if they are slightly over the maximum size: clarinets, flutes, French horns, oboes, violins, trumpets.

    Larger musical instruments (such as guitars) may only be transported in the cabin if they are in a soft case on an extra seat.

    The charges applicable for travelling with musical instruments can be found in this table.

    A musical instrument carried on board counts as one piece of hand luggage. You may only take one other piece of hand luggage with a maximum size of 40 x 30 x 10 cm on board.

    Exception:

    Double basses must be transported in a hard case and checked in as luggage. Due to their size, they may not be carried in the cabin.

    Extra seat

    If you book an extra seat via telephone before midnight on the same day as you book your flight, the extra seat will cost the same as your own seat and there will be no extra charge. If an extra seat is added later, it will be charged at the current flight price as shown on the Internet.

    Note:

    Eurowings accepts no liability for musical instruments carried in the cabin.
    All regulations apply to Eurowings flights with anEW flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    What benefits does the Eurowings SMART fare offer?

    Tailored to your specific needs – our SMART fare includes certain additional services and allows you to add others in yourself.

    SMART fare is our standard fare and includes all the BASIC fare flight services, and also one item of luggage, one item of hand luggage guaranteed in the cabin as well as priority boarding*.

     

    * not available at all airports

    How do I book extra services at Eurowings?

    Need assistance boarding? Want to bring along your golf gear, skis or a bodyboard? No problem: you can add "extras" to flights with Eurowings during the flight booking process.

    How it works:

    Already completed your booking, but still want to purchase some extras? You can add them under "Book add-ons". Click here for more information.

    Naturally, our call centre is happy to help you with telephone reservations: +49 (0)221 – 59988222 (5.00 a.m. – 12.00 midnight CET)1

    Important:

    All regulations apply to Eurowings flights with an EW flight number, regardless of the operating airline. Extras on flights with our partner airlines can only be added through the relevant airline. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

    Footnote list

    26 €0.20 per call from landlines – €0.60 per call from mobiles