You will find all the information you need about your trip with a travel operator on this page.
Individual topics at a glance
Reiseveranstalter
Online check in
You will find the booking code that you need in order to check into your Eurowings flight online as the operator process number (also booking number, airline booking code, or similar) on your booking confirmation. You should always receive this from your operator shortly after booking by email.
Please note: To check in online, please select the option “Directly with us or via a tour operator”.
Seat
You can book your seat before the online check in at “My trip” or choose it when you check in online.
Baggage
A 23 kg item of baggage and a small bag (40 x 30 x 25 cm), such as a laptop bag, briefcase, handbag, small backpack or similar are always included on your trip.
You can find any further free baggage allowance in the respective booking summary. Should you wish to travel with more baggage, you can add this baggage online or contact your travel operator.
If an item of your baggage gets lost on board, please go to the baggage tracking counter at the airport. You can find more information on this in our FAQs.
Flight delay or cancellation
In the event of flight disruptions, please always contact your travel operator.
Changes to bookings
If you wish to make any changes to your booking, please contact your travel operator in the following cases:
Name changes
Divide the booking
Voluntary booking change
Booking children under 12 and connecting them to an adult
Adding a small child to the booking
For the following changes, please contact the Eurowings Call Centre:
Registering musical instruments
Reserving a free middle seat
Important information
Should you experience any technical problems when opening your operator booking (e.g. a booking via TUI, Alltours, Schauinsland, etc.), you can contact our Call Centre at +49 22159988266 for seat reservations or adding other services (baggage, assistance with boarding/disembarking, etc.).
