Question 1

Is there any legal requirements attached to reporting damage to an item of baggage? If so, what information must be considered?

Accepted Answer

You should report any damage to your baggage directly after arrival at the Eurowings baggage tracing desk.

It is possible to submit a written report afterwards within the legally required timeframe of 7 days. However, in this case, the burden of proof is reversed and you must demonstrate that the damage occurred during air carriage.

Please note that the postmark or the automatic date stamp of the email receipt determines whether the reporting deadline has been met.

Question 2

Which checked-in baggage items will Eurowings not assume liability for?

Accepted Answer

We do not assume liability for certain items, should these be damaged as part of checked-in baggage. A list of these items can be found in our General Conditions of Carriage (GCC) in Article 15.3 (Damage to Baggage).

Question 3

How do I report damage to my baggage at the airport?

Accepted Answer

If you notice any damage to your baggage on arrival, you can report it directly to the local Eurowings baggage tracing desk. Please have the following documents ready:

Baggage tag with tag number (adhesive loop)
Boarding pass(es)
Booking code
Receipt/invoice for the baggage item

Please note that damage to your baggage must be reported within the legally required period of 7 days after receiving your baggage.

Question 4

How do I make a baggage insurance claim?

Accepted Answer

If you have taken out a travel or baggage insurance policy, you can file a claim for the damage with your insurer. If you require a written statement regarding the damage incurred for submission to your insurer, please contact us at baggage@eurowings.com.

Question 5

What are the statutory reporting deadlines for delays or damage to my baggage and for replacement purchases?

Accepted Answer

Please report any loss or damage to your baggage to the Eurowings baggage tracing desk at the airport or online via our Baggage Self Service immediately after arrival.

A subsequent written report is possible within the statutory period, but the burden of proof is reversed and you must provide evidence that the problem occured during air transport. Please note that the postmark or the automatic date of receipt by e-mail is decisive for compliance with the reporting deadlines.

Content of the written report	Statutory reporting deadline
Damaged baggage and partial loss (items missing from checked baggage)	No later than 7 days after claiming the baggage
Claim for compensation of delayed baggage	No later than 21 days after claiming the baggage
Total loss of baggage	Within two years

Damaged baggage

Questions about damaged baggage:

All information about lost or damaged baggage