Question 1

May mobility aids such as wheelchairs, crutches or walking aids be used on board?

Accepted Answer

On short and medium-haul routes, we are happy to provide you with a wheelchair on board. The prerequisite for this is that you notify us of this requirement at least 72 hours before departure. You can reach us via our toll-free service number for passengers with reduced mobility 00 800 320 320 00. Alternatively, you can send an e-mail with your request to our Customer Service.

Question 2

May I travel with a cast?

Accepted Answer

Yes, it is generally possible to transport passengers with a cast. The prerequisite for this is that the cast was applied at least 5 days before the start of the journey. If the cast was applied less than 5 days before departure, it must have a split or expansion joint. We recommend that you obtain a medical certificate of your fitness to fly in advance and have this checked via our contact form. You are welcome to use this form for this purpose.

Question 3

What rules apply to the transport of wheelchairs?

Accepted Answer

You are welcome to bring your own (manual/electric) wheelchair, provided the electric wheelchair is one with a leak-proof dry or gel battery. Wheelchairs with wet batteries as well as unsealed or non-spill-proof batteries are unfortunately not permitted on Eurowings flights for safety reasons.

Before departure, please ensure that the battery of your wheelchair is not connected ready for operation and that the poles are secured against a short circuit and insulated. In addition, the battery must be securely attached to the wheelchair for transport. We kindly ask you to inform Eurowings about the transport of your wheelchair at least 72 hours before departure by sending an e-mail to our Customer Service. Please send us our registration form for this purpose.

For more information on the different types of wheelchair batteries and their transport conditions, see our page „Prohibited items and dangerous goods in the baggage“ in the section „Battery-operated devices“.

Question 4

What does the transport of mobility aids such as wheelchairs, crutches or walking aids cost?

Accepted Answer

The transport of up to 2 mobility aids (wheelchair, crutches, other type of walking aids) per passenger is free of charge on Eurowings flights. However, we ask you to register the additional service with us. This applies in particular to larger groups travelling with mobility aids, as loading and transport can be better planned by us in this way.

Question 5

For which mobility impairments does Eurowings offer cost-free assistance before, during and after the flight?

Accepted Answer

In air travel, the use of a wheelchair is divided into three internationally valid categories.

Wheelchair Ramp (WCHR): The passenger only needs the wheelchair to cover longer distances. Climbing stairs is possible independently.
Wheelchair Steps (WCHS): The passenger cannot climb stairs, but can walk short distances.
Wheelchair Cabin (WCHC): The passenger always needs a wheelchair and cannot move around the cabin without assistance. A personal wheelchair is carried long.

If one of these mobility restrictions applies to you, please let us know which one it is when you book your flight or subsequently by emailing our form to our Customer Service. In these cases, passengers with reduced mobility receive cost-free assistance at the point of departure and destination, as well as on board the aircraft.

Question 6

What special regulations apply at Eurowings with regard to emergency exit seating?

Accepted Answer

Please note that the following groups of people are not allowed to sit in the exit row at the emergency exit due to safety regulations imposed by the authorities:

Infants and children (up to 16 years)
Persons carrying animals in the cabin
Expectant mothers
Physically and/or mentally impaired persons
Persons whose mobility is restricted due to their physical stature, illness or age
Persons who speak neither German nor English

Please note that by reserving an emergency exit seat, you confirm that these criteria do not apply to you and/or the person(s) you have booked a ticket for. Should this nevertheless be the case, we are entitled to assign another seat to the person(s) concerned without refunding the reservation costs. In case of doubt, the Eurowings cabin crew will decide.

Question 7

Requirements for the transport of assistance dogs

Accepted Answer

In order to ensure safety and hygiene on our flights, the following general requirements apply to the transport of assistance dogs in the cabin.

Your assistance dog must be trained to obey you and behave appropriately in a public environment (for example, no barking, growling, jumping at people or other animals).

The dog must be at least four months old.

Under no circumstances may the animal defecate in the cabin or at the boarding gate, or do so only in a way that does not pose a health hazard or hygiene problem.

Your dog must be seated in front of your seat and attached to your seat belt with a leash. The animal is not allowed not sit in a regular passenger seat.

It is recommended that you secure your dog with a dog harness rather than a collar.

Out of consideration for other passengers, a leash and muzzle must be carried for the dog.

If the aforementioned requirements are not met, if your dog does not behave appropriately or if no appropriate training certificates are presented, Eurowings may refuse to transport the animal. You also assume liability for any damage and additional costs incurred in connection with the transport of the dog.

Question 8

Required documents for the transport of assistance dogs

Accepted Answer

To ensure that we can safely transport the assistance dog in the cabin, we require the following documents to be presented by you at check-in.

Training certificate from an assistance dog training facility that holds accreditation from Assistance Dogs International (ADI), Assistance Dogs Europe (ADEu) or International Guide Dog Federation (IGDF), or
Training certificate from another training facility stating the type of training, task, duration and location.
Your own written confirmation that your dog meets the requirements for the trip as listed below.

Please note that a certificate of completed obedience training or completed DOT form is not sufficient for travel outside the US. Likewise, self-study and online training portals will not be accepted.

If you are unable to provide this, your dog will travel under the standard pet transportation conditions.

Mobility

Most asked questions about mobility: