Luggage & hand luggage

The most frequently asked questions

Are there any restrictions on the amount, size and weight of hand luggage?

Each passenger may carry one item of hand luggage on board with a maximum weight of 8 kg and maximum dimensions of 55 x 40 x 23 cm. This excludes foldable garment bags carried as hand luggage, which may measure up to 57 x 54 x 15 cm.

Due to the limited space available in the cabin, larger or heavier pieces of luggage must be checked in at the airport counter and will be carried in the hold. This is not only for your own safety and the safety of your fellow passengers, but also for your comfort.

Please ensure that medication and valuable items such as laptops, mobile phones, PDAs, documents, ID and jewellery are removed from any bag which is to be carried in the hold.

 Note:
All regulations apply to Eurowings flights with an EW or 4U flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW or 4U flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

What regulations apply for carrying liquids in hand luggage?

In addition to all other hand luggage regulations, the following regulations regarding carrying liquids on aeroplanes apply for all departures within the EU and in several other countries, including Switzerland, Russia, Iceland, Croatia, Israel, Egypt, Morocco, Tunisia and Norway:

  • All liquids (such as cosmetics and toiletries, gels, pastes, creams, lotions, mixtures of liquids and solids, perfumes, pressurised containers, cans or water bottles) and wax and gel-like products may only be carried on board in containers holding up to 100 ml or 100 g.
  • These liquids and products must be packed in a transparent, resealable and fully closed plastic bag (max. capacity 1 l). No such plastic bags are available at our check-in area so travellers must ensure they obtain one in advance, for example a freezer bag from the supermarket.
  • Prescribed medication and baby food may also be carried in hand luggage if the traveller can prove that they will be required during the flight.

Our recommendation:
Store all liquids and gels that you will not require during your flight in your checked luggage to ensure a quicker boarding process.

Liquids from Travel Value or duty-free shops

All liquids, gels, drinks etc. purchased from Travel Value or duty-free shops after the security checks may of course be carried on board.

 Note:
Products and bags that do not comply with requirements or are not closed with a rubber band or similar must be handed over to security. Eurowings accepts no liability for any belongings brought along by passengers which must be handed over to security.

Download information in PDF format.

Further information can be found on the website of the Federal Ministry of the Interior.

 

Can I add luggage to an existing booking?

Yes, luggage can be added to a booking up to 30 minutes before departure. If this is done online via "Book add-ons", via mobile in the "Manage bookings" area, or via telephone, the usual additional charges apply. You will pay more if you register your luggage when you get to the airport counter.

Adding luggage to a booking online

  1. Log in on the page "Book add-ons".
  2. You will see an overview of your flights with all the services you have booked.
  3. Simply add your luggage or excess luggage.
  4. After clicking "Next" you just need to confirm your payment to complete the booking.
  5. We will then send you an updated booking confirmation.

 Note:
Registered luggage cannot be removed.
If you do not have a booking number, but instead have an etix® ticket number, or if you have booked a Eurowings flight with one of our partner airlines or in a travel agency, luggage regulations may vary. Please contact the relevant airline or your travel agency for more details.
All regulations apply to Eurowings flights with an EW or 4U flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW or 4U flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

Are there restrictions on the number and weight of items of luggage?

Each passenger may check in up to 5 items of luggage, each of which may not weigh more than 32 kg.

 Note:

If you do not have a booking number but instead have an etix® ticket number, or if you have booked a Eurowings flight with one of our partner airlines or in a travel agency, luggage regulations may vary.
All regulations apply to Eurowings flights with an EW or 4U flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW or 4U flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include
Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

What items may not be carried in hand luggage?

For security reasons, the following items are prohibited in the cabin:

  • Toy or dummy weapons (plastic or metal) 
  • Petrol lighters
  • Nail files (paper files are allowed)
  • Catapults
  • Cutlery
  • Knives with blades of any length
  • Razor blades
  • Tools
  • Darts
  • Scissors
  • Syringes
  • Knitting needles
  • Sports rackets
  • Billiard, snooker or pool cues

For departures within the EU and from many other countries, there are special conditions regulating the carrying of liquids.
For more information please click here.

What charges apply for checking in luggage?

You will be charged for each item of luggage that you check in. If you check in more than one bag weighing 23 kg, an additional fixed charge for excess luggage applies.

If you register your first item of luggage before arriving for your flight, we will charge €15 per flight and passenger. If you don't do this, we will charge a higher rate of €30 for checking in your bag at the airport counter. If you check in more than one bag weighing 23 kg, an additional charge will apply.

Luggage can be registered at the time of booking the flight or at a later date.

SMART fare

Passengers who have booked the SMART fare can check in one item of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

BEST fare

Passengers who have booked the BEST fare can check in two items of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

Excess luggage

Excess luggage can either be registered online or via telephone at the time of booking or added at a later date via the "My flight" area. Excess luggage can also be added via our mobile services in the "Add services" area. If this is not done, a higher fixed charge will apply when checking in excess luggage at the airport.

Special luggage

Special luggage includes sports equipment, pushchairs and cots and is subject to special terms. Please label each item of luggage to be checked in with your name or another personal mark.

 Note:
Special terms apply for passengers travelling with sports equipment and special luggage.
If you don't have a booking number but instead have an etix® ticket number, or if you have booked a Eurowings flight with one of our partner airlines or in a travel agency, then luggage regulations may vary. Please contact the relevant airline or your travel agency.
All regulations apply to Eurowings flights with an EW or 4U flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW or 4U flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

 

Can I carry musical instruments in the cabin as hand luggage?

Yes, musical instruments may be carried on board as hand luggage as long as they are no larger than a guitar and are packed in a soft case.

Larger musical instruments must be placed on an extra seat in the cabin.

The charges applicable for travelling with musical instruments can be found in this table.

Exception:
Double basses must be transported in a hard case and checked in as luggage. Due to their size, they may not be carried in the cabin.

Extra seat

If you book an extra seat via telephone before midnight on the same day as you book your flight, the extra seat will cost the same as your own seat and there will be no extra charge. If an extra seat is added later, it will be charged at the current flight price as shown on the Internet.

 Note:
Eurowings accepts no liability for musical instruments carried in the cabin.
All regulations apply to Eurowings flights with an EW or 4U flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW or 4U flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

What do I do if my checked luggage is lost?

Please report immediately to our "Lost & Found" counter in the Arrivals area of the destination airport, as delayed reports cannot be accepted. Our colleagues at the counter will do everything to find your luggage as quickly as possible.

In the first 5 days following the loss of your luggage, the airport at which you reported the loss is solely responsible for the search. If they are unable to find your item of luggage within this time, our headquarters will take over. You can find out any updates on the search online on our luggage tracing page.

We kindly ask you to send us the following documents (original documents only) via post to help us find your luggage as quickly as possible:

  • Your booking number (online confirmation number)
  • The loss report from the destination airport
  • The contents list (BIF) issued by the airport, which must be filled out fully and signed
  • Your bank account details – not your credit card details (for bank accounts held abroad please include your IBAN und SWIFT code)
  • Your telephone number in case of any questions or messages
  • Your luggage tag
     

Eurowings Gepäckregulierung
Postfach 73 00
D-33310 Gütersloh

Email: claim@baggage.eurowings.com

 Note:
If your luggage is lost during a flight operated by one of our partner airlines, please contact the relevant airline.

Can I take my sports equipment with me?

You can book large pieces of sports equipment such as bicycles (except e-bikes), skis and surfboards online up to 30 minutes before departure, either at the time of booking the flight or at a later date. There must be sufficient storage space available on the plane.
Of course, you can also book your equipment onto the plane by phoning our call centre.

Sport guns

If you would like to travel with sport guns, please contact our call centre. Online reservation is not possible.

Bicycles

We only transport bicycles if they are securely stored in a bicycle bag or box. Please ensure that the handlebars are fixed sideways, the pedals have been removed and the tyres have been deflated.
Unfortunately we cannot take e-bikes as they are battery-operated.

Bodyboards and surfboards

Bodyboards and surfboards can be transported in a protective bag.

Charges

A charge may apply for the transportation of sports equipment. You can find out if a charge will be applied and how much it will cost here.

Please note that we do not transport unaccompanied luggage on our flights.

Click here for more information on booking additional luggage at a later date.

 Note:
All regulations apply to Eurowings flights with an EW or 4U flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW or 4U flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.
If you have booked your Eurowings flight with one of our partner airlines or in a travel agency, you can of course still bring your sports equipment with you. More information on this can be obtained from the relevant airline or from your travel agency.

What may I pack in my luggage and what is prohibited?

For security reasons, your luggage must comply with certain regulations and restrictions. There are also measures and guidelines which must be observed.

More information can be found in the GCC (General Conditions of Carriage).

 Note:
All regulations apply to Eurowings flights with an EW or 4U flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW or 4U flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

Frequently asked questions relating to the topic: Luggage

Are there any restrictions on the amount, size and weight of hand luggage?

Each passenger may carry one item of hand luggage on board with a maximum weight of 8 kg and maximum dimensions of 55 x 40 x 23 cm. This excludes foldable garment bags carried as hand luggage, which may measure up to 57 x 54 x 15 cm.

Due to the limited space available in the cabin, larger or heavier pieces of luggage must be checked in at the airport counter and will be carried in the hold. This is not only for your own safety and the safety of your fellow passengers, but also for your comfort.

Please ensure that medication and valuable items such as laptops, mobile phones, PDAs, documents, ID and jewellery are removed from any bag which is to be carried in the hold.

 Note:
All regulations apply to Eurowings flights with an EW or 4U flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW or 4U flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

What regulations apply for carrying liquids in hand luggage?

In addition to all other hand luggage regulations, the following regulations regarding carrying liquids on aeroplanes apply for all departures within the EU and in several other countries, including Switzerland, Russia, Iceland, Croatia, Israel, Egypt, Morocco, Tunisia and Norway:

  • All liquids (such as cosmetics and toiletries, gels, pastes, creams, lotions, mixtures of liquids and solids, perfumes, pressurised containers, cans or water bottles) and wax and gel-like products may only be carried on board in containers holding up to 100 ml or 100 g.
  • These liquids and products must be packed in a transparent, resealable and fully closed plastic bag (max. capacity 1 l). No such plastic bags are available at our check-in area so travellers must ensure they obtain one in advance, for example a freezer bag from the supermarket.
  • Prescribed medication and baby food may also be carried in hand luggage if the traveller can prove that they will be required during the flight.

Our recommendation:
Store all liquids and gels that you will not require during your flight in your checked luggage to ensure a quicker boarding process.

Liquids from Travel Value or duty-free shops

All liquids, gels, drinks etc. purchased from Travel Value or duty-free shops after the security checks may of course be carried on board.

 Note:
Products and bags that do not comply with requirements or are not closed with a rubber band or similar must be handed over to security. Eurowings accepts no liability for any belongings brought along by passengers which must be handed over to security.

Download information in PDF format.

Further information can be found on the website of the Federal Ministry of the Interior.

 

Are there restrictions on the number and weight of items of luggage?

Each passenger may check in up to 5 items of luggage, each of which may not weigh more than 32 kg.

 Note:

If you do not have a booking number but instead have an etix® ticket number, or if you have booked a Eurowings flight with one of our partner airlines or in a travel agency, luggage regulations may vary.
All regulations apply to Eurowings flights with an EW or 4U flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW or 4U flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include
Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

What items may not be carried in hand luggage?

For security reasons, the following items are prohibited in the cabin:

  • Toy or dummy weapons (plastic or metal) 
  • Petrol lighters
  • Nail files (paper files are allowed)
  • Catapults
  • Cutlery
  • Knives with blades of any length
  • Razor blades
  • Tools
  • Darts
  • Scissors
  • Syringes
  • Knitting needles
  • Sports rackets
  • Billiard, snooker or pool cues

For departures within the EU and from many other countries, there are special conditions regulating the carrying of liquids.
For more information please click here.

What charges apply for checking in luggage?

You will be charged for each item of luggage that you check in. If you check in more than one bag weighing 23 kg, an additional fixed charge for excess luggage applies.

If you register your first item of luggage before arriving for your flight, we will charge €15 per flight and passenger. If you don't do this, we will charge a higher rate of €30 for checking in your bag at the airport counter. If you check in more than one bag weighing 23 kg, an additional charge will apply.

Luggage can be registered at the time of booking the flight or at a later date.

SMART fare

Passengers who have booked the SMART fare can check in one item of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

BEST fare

Passengers who have booked the BEST fare can check in two items of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

Excess luggage

Excess luggage can either be registered online or via telephone at the time of booking or added at a later date via the "My flight" area. Excess luggage can also be added via our mobile services in the "Add services" area. If this is not done, a higher fixed charge will apply when checking in excess luggage at the airport.

Special luggage

Special luggage includes sports equipment, pushchairs and cots and is subject to special terms. Please label each item of luggage to be checked in with your name or another personal mark.

 Note:
Special terms apply for passengers travelling with sports equipment and special luggage.
If you don't have a booking number but instead have an etix® ticket number, or if you have booked a Eurowings flight with one of our partner airlines or in a travel agency, then luggage regulations may vary. Please contact the relevant airline or your travel agency.
All regulations apply to Eurowings flights with an EW or 4U flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW or 4U flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

 

Frequently asked questions relating to the topic: Hand luggage

Are there any restrictions on the amount, size and weight of hand luggage?

Each passenger may carry one item of hand luggage on board with a maximum weight of 8 kg and maximum dimensions of 55 x 40 x 23 cm. This excludes foldable garment bags carried as hand luggage, which may measure up to 57 x 54 x 15 cm.

Due to the limited space available in the cabin, larger or heavier pieces of luggage must be checked in at the airport counter and will be carried in the hold. This is not only for your own safety and the safety of your fellow passengers, but also for your comfort.

Please ensure that medication and valuable items such as laptops, mobile phones, PDAs, documents, ID and jewellery are removed from any bag which is to be carried in the hold.

 Note:
All regulations apply to Eurowings flights with an EW or 4U flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW or 4U flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

What regulations apply for carrying liquids in hand luggage?

In addition to all other hand luggage regulations, the following regulations regarding carrying liquids on aeroplanes apply for all departures within the EU and in several other countries, including Switzerland, Russia, Iceland, Croatia, Israel, Egypt, Morocco, Tunisia and Norway:

  • All liquids (such as cosmetics and toiletries, gels, pastes, creams, lotions, mixtures of liquids and solids, perfumes, pressurised containers, cans or water bottles) and wax and gel-like products may only be carried on board in containers holding up to 100 ml or 100 g.
  • These liquids and products must be packed in a transparent, resealable and fully closed plastic bag (max. capacity 1 l). No such plastic bags are available at our check-in area so travellers must ensure they obtain one in advance, for example a freezer bag from the supermarket.
  • Prescribed medication and baby food may also be carried in hand luggage if the traveller can prove that they will be required during the flight.

Our recommendation:
Store all liquids and gels that you will not require during your flight in your checked luggage to ensure a quicker boarding process.

Liquids from Travel Value or duty-free shops

All liquids, gels, drinks etc. purchased from Travel Value or duty-free shops after the security checks may of course be carried on board.

 Note:
Products and bags that do not comply with requirements or are not closed with a rubber band or similar must be handed over to security. Eurowings accepts no liability for any belongings brought along by passengers which must be handed over to security.

Download information in PDF format.

Further information can be found on the website of the Federal Ministry of the Interior.

 

What items may not be carried in hand luggage?

For security reasons, the following items are prohibited in the cabin:

  • Toy or dummy weapons (plastic or metal) 
  • Petrol lighters
  • Nail files (paper files are allowed)
  • Catapults
  • Cutlery
  • Knives with blades of any length
  • Razor blades
  • Tools
  • Darts
  • Scissors
  • Syringes
  • Knitting needles
  • Sports rackets
  • Billiard, snooker or pool cues

For departures within the EU and from many other countries, there are special conditions regulating the carrying of liquids.
For more information please click here.

Can I carry musical instruments in the cabin as hand luggage?

Yes, musical instruments may be carried on board as hand luggage as long as they are no larger than a guitar and are packed in a soft case.

Larger musical instruments must be placed on an extra seat in the cabin.

The charges applicable for travelling with musical instruments can be found in this table.

Exception:
Double basses must be transported in a hard case and checked in as luggage. Due to their size, they may not be carried in the cabin.

Extra seat

If you book an extra seat via telephone before midnight on the same day as you book your flight, the extra seat will cost the same as your own seat and there will be no extra charge. If an extra seat is added later, it will be charged at the current flight price as shown on the Internet.

 Note:
Eurowings accepts no liability for musical instruments carried in the cabin.
All regulations apply to Eurowings flights with an EW or 4U flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW or 4U flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

How does web check-in work?
  1. Enter your six-digit booking number or your etix® ticket number on the "Web check-in" page, and then enter your surname or the surname of one of the passengers on your booking.
  2. You can now check in all passengers in your booking at the same time, including infants.
  3. You can now also reserve a seat.
  4. To finish, simply print out your boarding pass.

You can use the web check-in function at the earliest 72 hours and at the latest 3 hours before departure, and at German departure airports up to 30 minutes before departure (exception: Karlsruhe, Baden-Baden and Heringsdorf on the island of Usedom). At London Heathrow, due to the size of this international airport, web check-in is only available up to 45 minutes prior to departure. In Palma de Mallorca web check-in is only available up to 45 minutes prior to departure. In Amsterdam web check-in is only available up to 40 minutes prior to departure. In Moscow Domodedovo web check-in is only available up to 45 minutes prior to departure.

Luggage

As you already have a boarding pass, if you are only travelling with hand luggage you may go straight to the gate. If you have special luggage, excess baggage or luggage you wish to check in, please use the check-in counter. At the airports Berlin, Hanover, Cologne/Bonn, Munich and Stuttgart you can also use the baggage drop-off counter that we have set up exclusively for checking in luggage.

Other additional services

As soon as the web check-in process is complete, it is no longer possible to book other additional services online. However, you will be able to register additional luggage to be checked in for an extra charge at the airport counter.

 Note:
Please note that it is only possible to check in for Eurowings flights at eurowings.com. For flights operated by our partner airlines, please use the online check-in function for the relevant airline. The online check-in terms of the relevant airline apply. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

Frequently asked questions relating to the topic: Sporting equipment and special luggage

What charges apply for checking in luggage?

You will be charged for each item of luggage that you check in. If you check in more than one bag weighing 23 kg, an additional fixed charge for excess luggage applies.

If you register your first item of luggage before arriving for your flight, we will charge €15 per flight and passenger. If you don't do this, we will charge a higher rate of €30 for checking in your bag at the airport counter. If you check in more than one bag weighing 23 kg, an additional charge will apply.

Luggage can be registered at the time of booking the flight or at a later date.

SMART fare

Passengers who have booked the SMART fare can check in one item of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

BEST fare

Passengers who have booked the BEST fare can check in two items of luggage weighing 23 kg (no special or excess luggage) at no extra charge.

Excess luggage

Excess luggage can either be registered online or via telephone at the time of booking or added at a later date via the "My flight" area. Excess luggage can also be added via our mobile services in the "Add services" area. If this is not done, a higher fixed charge will apply when checking in excess luggage at the airport.

Special luggage

Special luggage includes sports equipment, pushchairs and cots and is subject to special terms. Please label each item of luggage to be checked in with your name or another personal mark.

 Note:
Special terms apply for passengers travelling with sports equipment and special luggage.
If you don't have a booking number but instead have an etix® ticket number, or if you have booked a Eurowings flight with one of our partner airlines or in a travel agency, then luggage regulations may vary. Please contact the relevant airline or your travel agency.
All regulations apply to Eurowings flights with an EW or 4U flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW or 4U flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

 

Can I carry musical instruments in the cabin as hand luggage?

Yes, musical instruments may be carried on board as hand luggage as long as they are no larger than a guitar and are packed in a soft case.

Larger musical instruments must be placed on an extra seat in the cabin.

The charges applicable for travelling with musical instruments can be found in this table.

Exception:
Double basses must be transported in a hard case and checked in as luggage. Due to their size, they may not be carried in the cabin.

Extra seat

If you book an extra seat via telephone before midnight on the same day as you book your flight, the extra seat will cost the same as your own seat and there will be no extra charge. If an extra seat is added later, it will be charged at the current flight price as shown on the Internet.

 Note:
Eurowings accepts no liability for musical instruments carried in the cabin.
All regulations apply to Eurowings flights with an EW or 4U flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW or 4U flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

Can I take my sports equipment with me?

You can book large pieces of sports equipment such as bicycles (except e-bikes), skis and surfboards online up to 30 minutes before departure, either at the time of booking the flight or at a later date. There must be sufficient storage space available on the plane.
Of course, you can also book your equipment onto the plane by phoning our call centre.

Sport guns

If you would like to travel with sport guns, please contact our call centre. Online reservation is not possible.

Bicycles

We only transport bicycles if they are securely stored in a bicycle bag or box. Please ensure that the handlebars are fixed sideways, the pedals have been removed and the tyres have been deflated.
Unfortunately we cannot take e-bikes as they are battery-operated.

Bodyboards and surfboards

Bodyboards and surfboards can be transported in a protective bag.

Charges

A charge may apply for the transportation of sports equipment. You can find out if a charge will be applied and how much it will cost here.

Please note that we do not transport unaccompanied luggage on our flights.

Click here for more information on booking additional luggage at a later date.

 Note:
All regulations apply to Eurowings flights with an EW or 4U flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW or 4U flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.
If you have booked your Eurowings flight with one of our partner airlines or in a travel agency, you can of course still bring your sports equipment with you. More information on this can be obtained from the relevant airline or from your travel agency.

Can I check in musical instruments in as luggage?

Yes, musical instruments can be checked in as luggage as long as they are no bigger than a guitar and are packed in a hard case.

If your musical instrument is packed in a soft case, you must carry it as hand luggage in the cabin.

Larger musical instruments must be carried in the cabin and placed on an extra seat.

More information on carrying musical instruments as hand luggage can be found here.

Exceptions:
Double basses must be transported in a hard case and checked in as luggage. They may not be carried in the cabin due to their size.

 Note:
Eurowings accepts no liability for musical instruments carried in the cabin.
All regulations apply to Eurowings flights with an EW or 4U flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW or 4U flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

Can I add services to my booking later?

Yes, you can edit your booking and add the following extra services up to 30 minutes before departure, whether you do it online, on your mobile phone, by phone or at one of our airport counters:

  • Regular, excess and special luggage (golfing equipment, bicycles and sports equipment such as surfboards, snowboards, bodyboards, diving gear, and sail and hang gliders)
  • Transport of pets
  • Seat reservations
  • Boarding and disembarking assistance for hearing or visually impaired passengers and travellers with restricted mobility
  • Boarding with a wheelchair
  • Assistance for passengers with restricted mobility from check-in to the aircraft, including assistance with steps to aircraft
  • Train connections to airport

Please be aware that space restrictions prevent us from transporting unlimited amounts of special baggage. Once our space is used up, you will no longer be able to select this service.

Fare upgrade

Up to 72 hours before departure, you can still upgrade your fare by telephone or at our counters. There will be no processing charge if you do this by phone.

  Note: Do you have an etix® ticket number instead of a booking number? Did you book your Eurowings flight through a travel agent or one of our partner airlines? Did you book a flight with a partner airline at eurowings.com? If so, please contact the relevant airline or your travel agent.
All regulations apply to Eurowings flights with an EW or 4U flight number, regardless of the operating airline. For our partner airlines' flights, which do not have an EW or 4U flight number, the conditions of the respective airline apply. These can be viewed on the airlines' own websites. These partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.
 

Frequently asked questions relating to the topic: Damaged and lost luggage

What do I do if my checked luggage is damaged?

We are very sorry if your luggage is damaged during a Eurowings flight. We will try and deal with the incident as quickly as possible.

If you notice that your luggage is damaged upon arrival, we ask you to register this with the local Eurowings luggage tracing.

In such a case, you must send us a written notification about the damages within seven days as regulated by law. You can do this by post or email at the address below.

To do so, we require the following from you:

  • Your booking number (online confirmation number)
  • A damage report from the destination airport
  • A receipt or report from a luggage shop on the value/condition of the damaged item of luggage
  • Your bank account details – not your credit card details (for bank accounts held abroad, please include your IBAN and SWIFT code)
  • Your telephone number in case of any questions or messages
  • Your luggage tag


Please send this information (only original documents) by post to the following address:

Eurowings Gepäckregulierung
Postfach 73 00
D-33310 Gütersloh

Email: claim@baggage.eurowings.com

Once we have received your documents we will contact you via telephone as soon as possible.

Please note that Eurowings accepts no liability for wear and tear or for damage occurring due to the nature of the luggage.

This includes:

  • Oversize and heavy items of luggage
  • Packaging that is unsuitable for flights (boxes, plastic bags, etc.)
  • Limited release luggage
  • Scratches and dents on the item of luggage
  • Dirt on the item of luggage
     

 Note:
If your luggage is damaged during a flight operated by one of our partner airlines, please contact the relevant airline. Our current partner airlines are Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.

Type of service

Description

Short and medium-haul route

(Charges per person and flight segment)

Long-haul route

(Charges per person and flight segment)
 

Service for disabled passengers

   
BLND Boarding and disembarking assistance for visually impaired passengers no charge no charge
DEAF Boarding and disembarking assistance for deaf passengers and sign language users no charge no charge
WCHR Assistance for passengers with impaired mobility on airport apron no charge no charge
WCHS Assistance for passengers with impaired mobility on aircraft steps no charge no charge
WCHC Carrying passengers with impaired mobility to seat on aircraft no charge no charge
WCMP Transport of manually operated wheelchair no charge no charge
WCBD Transport of a motorised wheelchair operating on dry batteries no charge no charge
Assistance dog Transport of a assistance dog no charge no charge
       
 

Carriage of baggage

   
BAG Reduced baggage surcharge for a maximum of one item of checked luggage €15 / £12 / CHF 16 / $17 / CZK 406 / SEK 139 / NOK 142 / PLN 64 / HUF 4,705 €30 / £24 / CHF 33 / $34 / CZK 812 / SEK 278 / NOK 284 / PLN 128 / HUF 9,409 / AED 135 / THB 1,400
BAG (BM) Baggage surcharge for a maximum of one item of checked luggage €30 / £24 / CHF 33 / $34 / CZK 812 / SEK 278 / NOK 284 / PLN 128 / HUF 9,409 €60 / £47 / CHF 65 / $67 / CZK 1,624 / SEK 555 / NOK 568 / PLN 255 / HUF 18,819 HUF / AED 271 / THB 2,700
BAG 2 - 5 Baggage surcharge per additional item of checked luggage €75 / £59 / CHF 82 / $84 / CZK 2,030 / SEK 694 / NOK 703 / PLN 319 / HUF 23,523 €150 / £118 / CHF 164 / $168 / CZK 4,060 / SEK 1,389 / NOK 1,419 / PLN 638 / HUF 47,047 / AED 677 / THB 6,600
XBA/XMA Excess luggage surcharge for the first item of luggage of up to 9 kg of excess weight €50 / £39 / CHF 55 / $56 / CZK 1,353 / SEK 463 / NOK 473 / PLN 213 / HUF 15,682 €100 / £79 / CHF 109 / $112 / CZK 2,706 / SEK 926 / NOK 946 / PLN 425 / HUF 31,365 / AED 452 / THB 4,400
XBB-XBE/MBXME Excess luggage surcharge for additional items of excess luggage of up to 9 kg of excess weight €50 / £39 / CHF 55 / $56 / CZK 1,353 / SEK 463 / NOK 473 / PLN 213 / HUF 15,682 €100 / £79 / CHF 109 / $112 / CZK 2,706 / SEK 926 / NOK 946 / PLN 425 / HUF 31,365 / AED 452 / THB 4,400
SKI Transport of ski equipment weighing up to max. 30 kg (skis/snowboards – max. 3 pairs/boards per person) incl. accessories such as sticks and ski/snowboarding boots (depending on availability) no charge no charge
WEAP Transport of sports weapons per item (incl. ammunition) €50 / £39 / CHF 55 / $56 / CZK 1,353 / SEK 463 / NOK 473 / PLN 213 / HUF 15,682 not available
GOLF Transport of golf equipment per set €50 / £39 / CHF 55 / $56 / CZK 1,353 / SEK 463 / NOK 473 / PLN 213 / HUF 15,682 €100 / £79 / CHF 109 / $112 / CZK 2,706 / SEK 926 / NOK 946 / PLN 425 / HUF 31,365 / AED 452 / THB 4,400
BIKE Transport of bicycle (packed securely for transport) per bike
Packing material is not provided by us (depending on availability)
€50 / £39 / CHF 55 / $56 / CZK 1,353 / SEK 463 / NOK 473 / PLN 213 / HUF 15,682 €100 / £79 / CHF 109 / $112 / CZK 2,706 / SEK 926 / NOK 946 / PLN 425 / HUF 31,365 / AED 452 / THB 4,400
SPEQ Transport of the following specialised equipment: bodyboard, surfboard, sailboard/hang-glider, diving equipment (depending on availability) €50 / £39 / CHF 55 / $56 / CZK 1,353 / SEK 463 / NOK 473 / PLN 213 / HUF 15,682 €100 / £79 / CHF 109 / $112 / CZK 2,706 / SEK 926 / NOK 946 / PLN 425 / HUF 31,365 / AED 452 / THB 4,400
 

 Please note:

If your booking consists of an etix® ticket number and/or a Eurowings flight booked via one of our partner airlines or at a travel agency, luggage rules may vary. Please contact the relevant airline or travel agency for more information.
   
       
 

Specific services

   
ADD Service surcharge levied on a booking or booking change (flight date) in line with Article 5.2.3 of the GCC, as booked via the call centre, at our airport sales desk or through a commercial agent €20 / £16 / CHF 22 / $22 / CZK 541 / SEK 185 / NOK 189 / PLN 85 / HUF 6,273 (per booking, not per person and per journey) €20 / £16 / CHF 22 / $22 / CZK 541 / SEK 185 / NOK 189 / PLN 85 / HUF 6,273 / AED 90 / THB 900 plus difference in current flight price
RBK Charge for a change to the flight date up to 30 minutes before departure €65 / £51 / CHF 71 / $73 / CZK 1,759 / SEK 602 / NOK 615 / PLN 276 / HUF 20,387 plus difference in current flight price €90 / £71 / CHF 98 / $101 / CZK 2,436 / SEK 833 / NOK 851 / PLN 383 / HUF 28,228 / AED 406 / THB 4,000 plus difference in current flight price
NC1 Change of name per person and per booking €65 / £51 / CHF 71 / $73 / CZK 1,759 / SEK 602 / NOK 615 / PLN 276 / HUF 20,387 plus difference in current flight price €120 / £94 / CHF 131 / $134 / CZK 3,248 / SEK 1,111 / NOK 1,135 / PLN 510 / HUF 37,637 / AED 542 / THB 5,300 plus difference in current flight price
PETC Transport of pets up to 8 kg in an appropriate container (Containers for transporting pets are not provided by us) €40 / £31 / CHF 44 / $45 / CZK 1,083 / SEK 370 / NOK 378 / PLN 170 / HUF 12,546 (no additional charge for assistance dogs) not available (assistance dogs available, no charge)
TAFR Surcharge per payment by credit card or Paypal (e.g. in the case of adding luggage or purchasing flight vouchers) 2% of the payment amount (for domestic German flights plus VAT) 2% of the payment amount
TAFG Surcharge for payments by credit card for group bookings per person and leg 2% of the payment amount (for domestic German flights plus VAT) 2% of the payment amount
INF Service charge per leg for children up to 2 years of age €15 / £12 / CHF 16 / $17 / CZK 406 / SEK 139 / NOK 142 / PLN 64 / HUF 4,705 €75 / £59 / CHF 82 / $84 / CZK 2,030 / SEK 694 / NOK 709 / PLN 319 / HUF 23,523 / AED 339 / THB 3,300
UM Supervision of children between 5 and 11 travelling alone (unaccompanied minor service in accordance with Article 21) only within Germany and on flights from Germany to Zurich and Vienna €50 / £39 / CHF 55 / $56 / CZK 1,353 / SEK 463 / NOK 473 / PLN 213 / HUF 15,682 not available
Pushchairs Transport of pushchairs on airport apron, on aircraft steps, in the airport no charge no charge
SEF Seat reservation – standard (Middle seat) €8 / £6 / CHF 9 / $9 / CZK 217 / SEK 74 / NOK 76 / PLN 34 / HUF 2,509 €10 / £8 / CHF 11 / $11 / CZK 271 / SEK 93 / NOK 95 / PLN 43 / HUF 3.136 / AED 45 / THB 500
SEF Seat reservation – standard (Aisle or window) €12 / £9 / CHF 13 / $13 / CZK 325 / SEK 111 / NOK 114 / PLN 51 / HUF 3,764 €20 / £16 / CHF 22 / $22 / CZK 541 / SEK 185 / NOK 189 / PLN 85 / HUF 6,273 / AED 90 / THB 900
SEF Seat reservation with more legroom (in BASIC fare) €20 / £16 / CHF 22 / $22 / CZK 541 / SEK 185 / NOK 189 / PLN 85 / HUF 6,273
(including snack & drink)
€90 / £71 / CHF 98 / $101 / CZK 2.436 / SEK 833 / NOK 851 / PLN 383 / HUF 28.228 / AED 406 / THB 4.000
SEF Seat reservation with more legroom (in SMART fare) no charge
(including snack & drink)
€50 / £39 / CHF 55 / $56 / CZK 1,353 / SEK 463 / NOK 473 / PLN 213 / HUF 15,682 / AED 226 / THB 2,200
  Extra seat: empty middle seat (valid for the transport of musical instruments larger than a guitar) Extra ticket (same price as existing ticket if booked by midnight on the same day; otherwise the flight fare on the day the private seat is booked) Extra ticket (same price as existing ticket if booked by midnight on the same day; otherwise the flight fare on the day the private seat is booked)
       
 

Other charges

   
CBF Flat-rate compensation per returned direct debit €7.65 / £6 / CHF 8 / $9 / CZK 207 / SEK 71 / NOK 72 / PLN 33 / HUF 2,399 €7,65 / £6 / CHF 8 / $9 / CZK 207 / SEK 71 / NOK 72 / PLN 33 / HUF 2.399 / AED 35 / THB 400
CXL/RBK
flex
Charge-incurring booking change and cancellation in fares with the Flex option in line with Article 19.4.3 €75 / £59 / CHF 82 / $84 / CZK 2,030 / SEK 694 / NOK 709 / PLN 319 / HUF 23,523 €90 / £71 / CHF 98 / $101 / CZK 2,436 / SEK 833 / NOK 851 / PLN 383 / HUF 28,228 / AED 406 / THB 4,000

ERRORS & OMISSIONS EXCEPTED.

For further information please consult our General Conditions of Carriage.

Our fares at a glance

   

BASIC

Our budget fare

SMART

Our standard fare

BEST

Our comfort fare
  Collect miles - Boomerang Club or Miles & More
          Increased mileage credit, including HON Circle miles
  Snack & drink From €6       À la carte catering
  1 bag up to 23 kg €15
if booked online
       
  2nd bag up to 23 kg €75
if booked online
€75
if booked online
   
  Preferred seating
(Middle Seat)
€8       Throughout the 
Airbus fleet in rows 1-3
  Preferred seating
(Aisle or window)
€12       Throughout the 
Airbus fleet in rows 1-3
  Seat with more legroom
Snack & drink included
€20
where available
Where available
  Throughout the 
Airbus fleet
  Adjacent seat free            
  Lounge access Lounge access at select airports for HON and SEN Lounge access at select airports for HON, SEN and FTL
Lounge access at select airports
  Reserved
hand luggage compartment
           
  Priority check-in
and boarding
           
  Access to security fast lane           At select airports
  Booking changes Surcharge Free with Flex option * Free with Flex option *
  Cancellation     Free with Flex option * Free with Flex option *
  Extras
Special luggage and sport equipment
Surcharge **
(price depends on service)
Surcharge **
(price depends on service)
Surcharge **
(price depends on service)
   

BASIC

Our budget fare

SMART

Our standard fare

BEST

Our Premium fare
  Collect miles - Boomerang Club or Miles & More
        Mileage credit, including HON Circle miles
  SMART-Meals     One warm and one cold meal incl.     À la carte catering
  Sky-Meals
(Six meals to chose from)
Sky-Meal from €7,90
  Can be added to SMART-Meals     À la carte catering
  À la carte catering            
  1 bag up to 23 kg €30
if booked online
       
  2nd bag up to 23 kg €150
if booked online
€150
if booked online
   
  Preferred seating
(Middle seat)
€10       Throughout the 
Airbus fleet in rows 1-3
  Preferred seating
(Aisle or window)
€20       Throughout the 
Airbus fleet in rows 1-3
  Seat with more legroom
€90
where available
€50
where available
   
  Premium seating in the exclusive area        
  More legroom and a comfortably adjustable backrest included        
  Lounge access   Lounge access at select airports for HON, SEN and FTL
Lounge access at select airports
  Reserved
hand luggage compartment
         
  Priority check-in
and boarding
         
  Access to security fast lane         At select airports
  Booking changes Surcharge Free with Flex option * Free with Flex option *
  Cancellation   Free with Flex option * Free with Flex option *
  Extras
Special luggage and sport equipment
Surcharge **
(price depends on service)
Surcharge **
(price depends on service)
Surcharge **
(price depends on service)

 
In-flight entertainment
Wings Entertain
€9,90 
(payment on board)
€9,90
(payment on board)
 
  WiFi on board 
Wings Connect
Surcharge
(price depends on service,
payment on board)
Surcharge
(price depends on service,
payment on board)
Surcharge
(price depends on service,
payment on board)

     Included           
 
     Cannot be added

* Can be added for a surcharge; free booking changes and cancellation possible until the end of the departure date
** Where available

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Once you sign up for the Eurowings newsletter, you will receive regular information by email with company news and current offers. You can stop receiving the newsletter at any time by clicking on the "Unsubscribe" link in the newsletter. In order to measure response, we use industry-standard metrics that send the "Click and open" information via hotspots. We can only access the data collected in anonymous and aggregate form.

etix® is an electronic ticket that replaces paper tickets. It has a 13-digit number in addition to your booking code. You receive this etix® ticket number under certain circumstances, for example if you book through the Lufthansa website or a travel agent. It is saved for you in the etix® database. When you present your etix® ticket number and a photo ID, you will receive your boarding pass.

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The connection between ${originairport} and ${destinationairport} is carried out by our partner, Condor. You can book your flight directly with Condor. Would you like to be automatically redirected to Condor?

When flying from, to or over certain countries* airlines are required by law to collect certain data through the Advance Passenger Information System (APIS) and to forward it to the authorities of those countries prior to the flight.

The following information is required:

  • Title
  • First name and surname
  • Date and country of birth
  • Gender
  • Nationality
  • Passport information
     

Additional APIS information is required for entry into the USA:

  • Country of residency
  • Destination airport
  • Complete address of your destination (street, city, postal code, state/province, country) 

Passengers who book online can enter this information immediately after completing their booking. Any missing information can be added later by going to 'My Eurowings'.

To avoid unnecessary delays at the check-in counter, we recommend that you submit the APIS information as early as possible using our online form.

Please note that you may not be permitted to travel if the information is not complete.

* United Kingdom, United States of America, Mauritius, Dominican Republic, Thailand, Cuba

Travelling with children

We can only transport children under the age of 12 at the time of travel if they travel with a responsible companion who has reached majority. Children and the accompanying adult must belong to the same booking (with the same booking number). If this is not the case, please contact our call centre no later than 3 days before departure.

In event that the accompanying adult is not a parent or legal guardian, we will need written permission from a parent or a legal guardian. Please use the form provided for this purpose. Without this written permission, we regret that we will have to refuse carriage.
On direct flights within Germany, childen ages 5 through 11 may travel with Eurowings without an accompanying adult (unaccompanied minors). Our child-friendly staff will care for your child and ensure that he or she reaches the destination airport safely.

Infants under the age of 2 are not entitled to a seat. Instead, they are transported on the lap of an adult and secured with a seatbelt (loop belt).

Alternatively, we offer transport in a child safety seat in a separate seat. Bookings may only be made through the call centre or at one of our airport counters. Online booking is excluded.

More information about travelling with children.

  Important: the valid age is that on the date of the last flight in the booking.  

Travelling with infants

We can only transport children under the age of 12 at the time of travel if they travel with a responsible companion who has reached majority. Children and the accompanying adult must belong to the same booking (with the same booking number). If this is not the case, please contact our call centre no later than 3 days before departure.

In event that the accompanying adult is not a parent or legal guardian, we will need written permission from a parent or a legal guardian. Please use the form provided for this purpose. Without this written permission, we regret that we will have to refuse carriage.
On direct flights within Germany, childen ages 5 through 11 may travel with Eurowings without an accompanying adult (unaccompanied minors). Our child-friendly staff will care for your child and ensure that he or she reaches the destination airport safely.

Infants under the age of 2 are not entitled to a seat. Instead, they are transported on the lap of an adult and secured with a seatbelt (loop belt).

Alternatively, we offer transport in a child safety seat in a separate seat. Bookings may only be made through the call centre or at one of our airport counter. Online booking is excluded.

More information about travelling with children.

  Important: the valid age is that on the date of the last flight in the booking.

Partner Airlines

Airline Airline code Website Baggage policy
Lufthansa LH www.lufthansa.com click here
Germanwings 4U www.eurowings.com click here
SWISS LX www.swiss.com click here
Austrian Airlines OS www.austrian.com click here
Brussels Airlines SN www.brusselsairlines.com click here
Condor DE www.condor.com click here
United Airlines UA www.united.com click here
Air Canada AC www.aircanada.com click here
All Nippon Airways NH www.anaskyweb.com click here

Long-haul routes include Miami, Mauritius, Bangkok, Cancun, Phuket, Havanna, Varadero, Punta Cana und Puerto Plata.  

Web check-in is currently only available on our long-haul flights to Mauritius. You can check in online 72 hours before departure here. Web check-in usually closes 90 minutes before departure. Here you can check the exact times for the web and mobile check-in at your departure airport.

Web check-in is currently unavailable on our long-haul flights to Phuket, Bangkok, Miami, Cancun, Havanna, Varadero, Punta Cana, Puerto Plata.
Please use our check-in counter at the airport. The check-in counters open three hours before departure and close 60 minutes before scheduled departure time.