Notification Message

  • Possible 72 hours prior to departure

  • Check-in conveniently from home

  • Save time at the airport

Entry and exit regulations for passengers

Due to the progressive spread of the coronavirus, many countries are currently imposing restrictions on entry. Under certain circumstances, this can also happen at very short notice. Therefore, we would like to urgently point out that taking a flight is no guarantee for a smooth entry into the destination country. In some countries, only the respective nationals are allowed to enter. In many cases, passengers who are nationals of other countries are not allowed to enter the country or must sometimes go directly into quarantine.

Therefore, please inform yourself urgently before departure about the current entry regulations of your destination country.
 

Please note:
At all German airports, passengers are now only allowed to pass through the security check with one piece of hand luggage. We recommend that all our passengers comply with the applicable hand baggage regulations and carry only one piece of hand baggage per person. We also kindly ask that you maintain a distance of at least two armlengths to other people when passing through security control.
 

Stricter rules for entering Germany as of April 10th:

In addition to confirming the previous entry bans for non-EU citizens, a 14-day quarantine obligation will be introduced for those entering Germany (EU citizens, citizens of a Schengen-associated state or long-term residents of Germany and their families). We urgently ask you, before you start your journey to inform yourself about the current regulations via the website of the Robert-Koch-Institute or IATA.

 

 

Please note:

Web check-in is available for short and medium-haul routes and, currently, only for selected long-haul routes. You can view all long-haul flights that allow web check-in in an overview.

 

Passenger Rights:

If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.