Question 1

Which airlines does Eurowings have a codeshare agreement with, and how can I contact them?

Accepted Answer

Smartwings (airline code QS):

Smartwings, the largest Czech airline and a member of the Smartwings Group, has been operating on the market for 28 years (since 1997). Smartwings operates scheduled flights to more than 60 destinations.

Smartwings is headquartered in Prague, Czech Republic.

Please find contact details of SmartWings here:

Aegean (airline code A3):

Aegean is Greece's largest airline, a Star Alliance member since 2010 and has been operating since 1999. Aegean Airlines carried 16.3 million passengers in 2024 to 162 destinations in 47 countries, with a fleet that currently includes 82 aircraft.

Please find contact details of Aegean here:

SunExpress (Airline Code XQ)

SunExpress is a leisure airline founded in 1989 as a joint venture between Lufthansa and Turkish Airlines. It was named Best Leisure Airline in Europe at the Skytrax World Airline Awards 2023.

Lufthansa Group Airlines

The Lufthansa Group is one of the world’s largest aviation groups, comprising more than 300 subsidiaries and partner companies. These include network airlines, point-to-point carriers and various aviation service companies. Together, they offer you exceptional travel flexibility with numerous destinations and premium service, wherever your journey takes you.

Find out more about the Lufthansa Group

Question 2

How do I know that a flight is operated by a partner airline?

Accepted Answer

If your flight is operated by a partner airline, it means that specific legs of your journey will be flown by a carrier other than Eurowings, either under a Eurowings flight number or as part of a connecting journey with a Lufthansa Group airline.
For flights with partner airlines, your flight may carry a Eurowings flight number but will be operated by another carrier. You can identify these flights during the booking process by the “Operated by [Partner Airline]” note and the operating airline’s logo.

Tip: If your Eurowings flight number is between EW3010 and EW3349, your flight is operated by a partner airline.

Additionally, Eurowings offers connecting flights with Lufthansa Group airlines, combining a Eurowings flight with a flight operated by a Lufthansa Group carrier. In this case, each flight segment is operated by the respective airline and carries its own flight number. However, your itinerary is still booked as a single journey.

Important information about partner-operated flights:

Promotional codes are not redeemable in case at least one codeshare flight is included in your booking.
Flex Light and Flex Premium are only available on bookings with all flights entirely operated by Eurowings or for Eurowings. On bookings containing flights partly or entirely operated by partner airlines (e.g. "operated by Smartwings"), these options cannot be added.
The rules and regulations of the operating airline apply regarding baggage restrictions, check-in times, flight disruptions and ground handling. You need to contact this operating airlines if you need further assistance on any of these topics.
To book additional services, you need to refer to the operating airline. Possibilities may vary depending on the partner airline.
Eurowings will assist you in case of voluntary changes to your booking.
Eurowings is your point of contact in case of involuntary changes more than 72 hours prior to departure.
Earning Miles is only possible with airlines that are Miles & More partners. Here you can find more information about Miles & More.
Deutsche Lufthansa AG is your contractual partner as they issue your flight ticket.

Question 3

How can I add services/extras to my booking, when travelling with the partner airline?

Accepted Answer

Please be aware that travel services may vary depending on the partner airline:

Smartwings: No services can be booked via the Smartwings Call Center or website.
Aegean: For booking and more information about travel services you need to contact Aegean’s Call Center directly.

In case of bookings made via the Lufthansa Website, please refer to Lufthansa.com.

Question 4

Is it possible to reserve a seat on a Codeshare flight?

Accepted Answer

Currently, you cannot reserve seats for codeshare flights via online-booking at Eurowings.com. During booking, you will see the information ‘where available’ as some codeshare flights may allow you to choose your seat later during check-in, but possibilities vary depending on which partner airline operates your flight.

Please consider the following:

In case you booked a one-way flight operated by a partner airline: please refer to the the partner airline for the check-in, and seat reservation. Your options may vary depending on the partner airline.
In case of a connecting flight with several airlines, with Eurowings being the first operating carrier: you may proceed with check-in via ew.com and are allowed to reserve a seat on the Eurowings flight. Seats will be automatically assigned for the codeshare flight. Please be aware, that seat change requests need to be directed towards our partner airlines. Options may vary depending on the partners.
In case of multiple flights included in one booking, when our partner airline is the first operating carrier: for more information and seat reservations, please refer to our partner airline.

In case of bookings made via the Lufthansa Website, please refer to Lufthansa.com.

Codeshare flights

Important information

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